questions

[fiery cradle]

how can i see if i applied on 24.04 ?

25.04

They should answer on my mail

[hazy stone]

@cyan citrus what do I do since the only way to talk to customer service is by being logged into your account which I can’t

[fiery cradle]

I have the same problem

[cyan citrus]

Last time, from where you submitted the request through in-game for the account recovery, make a video recording of it and send it here.

[cyan citrus]

If you are not able to log into your account, you can also contact the customer service through the login menu using the Help option.

[hazy stone]

I have done this by pushing the third party platform login issue and submitted the form

[solemn pebble]

Игра превратилась в помойку , купленный ройал пас увеличивает исходящий урон и уменьшает входящий

[cyan citrus]

Please change your game language to English first and then share another video recording.

[fiery cradle]

Okey

[cyan citrus]

Please provide a video recording of it.

[storm flume]

Please do not use languages other than English, @solemn pebble. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fiery cradle]

If they rejected I could send after 14 days

But they accepted

[cyan citrus]

When did you last time submitted the request for account recovery and did you never receive any response from the customer service, @fiery cradle?

[fiery cradle]

25.04.2023 12:58

After this I have no message but at 28 pubg unlinked everything

[cyan citrus]

What is your numeric user identification for the compromised account, @fiery cradle?

[fiery cradle]

And after 14 days it’s show like I need to wait 3-6 months

[fiery cradle]

585397348

[cyan citrus]

Is 12:58 in UTC?

[fiery cradle]

No , it’s a time in turkey

12 : 58 am

[cyan citrus]

Could you elaborate on this? Were the linked social media accounts removed from your PUBG MOBILE account but you did not receive any response from the customer service?

[hazy stone]

Ok I did another one @cyan citrus

[fiery cradle]

my social networks were, but since I could not log in to the account, because the thief put his number by code and possibly deleted my mail, I wrote to quick support and on the 3rd day they unlinked all the social networks number and mail

[cyan citrus]

Got it! Please keep an eye on your e-mail. If you do not receive a response from the customer service within 14 days, you can let us know.

[cyan citrus]

And did you receive a message on your e-mail from the customer service regarding this?

[hazy stone]

Ok

[fiery cradle]

No 🥲

[cyan citrus]

Got it! Thank you for the details, @fiery cradle. Will get back to you regarding this.

[fiery cradle]

Thank u🥺🩷

[bleak pine]

Why did you take my details (informations) if you're not going to solve my problem?

[robust folio]

any idea when the metro mode comes to emulator ?

[cyan citrus]

You already received a response regarding this: #1108780265406472273 message.

[native anvil]

The Metro Royale mode is currently not available on emulators. To play the Metro Royale mode, you must use a mobile device. We do not have any information regarding its future availability on emulators.

[azure meadow]

hey

any mod here?

[cyan citrus]

Hello! How may we help you, @azure meadow?

[azure meadow]

i plan to get the 50lvls rp at the moment

so can i purchase the 100lvl

after i get the 50 one?

[cyan citrus]

Yes, you can choose to unlock ranks 1-50 first and unlock ranks 51-100 at a later date, @azure meadow.

[azure meadow]

does the uc amount of unlocking the 51-100 change after that?

or does it still the same (720)

[indigo peak]

I bought prime plus but it still shows like this
where do I redeem 8 uc daily?

ah 20 uc ok but still where ?

[cyan citrus]

It should remain the same as your first purchase.

[cyan citrus]

When did you purchase the subscription?

[indigo peak]

yesterday
now it's 00:11

[cyan citrus]

Can you check under the Rewards section, @indigo peak?

[violet magnet]

where should I spend my uc on? I bought the rp already and I have some more uc

[indigo peak]

save it for the next rp

[violet magnet]

Other then saving it for the rp

[cyan citrus]

Did you tap on Collect All?

[violet magnet]

Is the next rp gonna be 100 like this or 50 only

[indigo peak]

I don't remember
maybe I'll wait tomorrow to see of it comes up again

@cyan citrus if I get 8 uc daily it will take 100 days to get 800
why it isn't 20 uc like before

[robust folio]

my mobile wont open the game itself thats why im asking

[azure meadow]

so if i first activated the 50lvl (360UC) and then after a while i decided to activate the 51-100lvl (720UC). the question here will it be 720 or like 360(the half amount) or will it be the same amount of uc (while im activating the 1-50 lvl one)

[cyan citrus]

The Prime subscriptions were upgraded in version 2.6. A Prime Plus subscription awards 660 UC, 300 RP Points, Vouchers worth of 1,200 UC instantly. After that, players can claim 8 UC, 10 RP Points, and 50 AG every day.

[cyan citrus]

It should be 360 UC to unlock ranks 51-100 as well.

[indigo peak]

where I find #suggestions I want to ask to bring back 20 uc with prime plus instead of some crap voucher

[cyan citrus]

Feel free to provide your feedback about the game through #996458713126797405 in compliance with the channel's guidelines, @indigo peak.

[azure meadow]

got it

thanks

[cyan citrus]

You're welcome, @azure meadow!

[modest dirge]

where. There is an Arab chat

[cyan citrus]

It is unfortunately not present within this server, @modest dirge. If you would like to seek assistance in your preferred language, you may refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[modest dirge]

Unfortunately

[modest dirge]

🌹Thanks

[fresh siren]

My account is from the coalition, I want to remove the dairy
@lime juniper

[paper lichen]

It's almost two hours and I'm waiting for the game to start, but until now it tells me what's in the picture.
How can I solve this?!

[gusty jacinth]

Uninstall the current application and install again from playstore or app store @paper lichen

[paper lichen]

OK thanks

[gusty jacinth]

Welcome.

[mortal anvil]

Hey whenevwr i turn on my ingame mic the sounds switches from my earbuds to the phone speakers

Any way i can fix it?

[frank saddle]

This issue has been reported in #1063519119548366928. You may provide your details there [[1]](#questions message).

Generated using AwesomeQA AI

[rugged iron]

Yo guys rn, it’s 4201 to reach conquerer rank, is it that for the rest of the week, or no? It’s in squads NA TPP

I’m Diamond V rn

[cyan citrus]

No. The total rank points required to obtain Conqueror will keep increasing as more players will rank up, @rugged iron.

[rugged iron]

but my question is

rn I’m trying to get to conquerer, in the first week of season, but my stats are

1. Squads TPP NA (Current V)
2. Duos TPP NA (Current: III)
3. Solos TPP NA (Current: III)

Which one should I play and rank up, to reach conqueror, cause rn it’s 4200 points, but will all of them stay 4200 ( ) but I don’t think so, so what should I do?

which one will stay the closest to 4200 (ace)

[patent roost]

Quick question any which I better swipe horizontal on or off?

[zenith iris]

Hmm, It depends. First ask yourself what are you good at? It will be more competitive in Squad.

[brave wraith]

Help jump and land on a roof mission is not working?

[zenith iris]

If you are referring to Jump and land on a roof in Erangle or Livik 5 times, yes there is some problem and it's not counted

[true reef]

How to respond to 6 months questions with account recovery function if u haven’t played in 3 years

Customer service hasn’t responded but how do I properly respond to that

Instead of making better anti cheat they just mess ur login when u login into a new device

Op bhai

[broken swan]

This message was sent to the mail in PUBG Mobile that the notice of the appearance of the investigator title has been removed from the plane

What do I do to make it come back again please

[zenith iris]

Try being accurate, open, and provide detailed info to them.

[zenith iris]

It might take more than 24 hours, cuz there are enormous number of requests to customer service everyday, and it takes time to address all players request.

[zenith iris]

Don't take it in wrong way, that's done just for the security of you people account.

[true reef]

Have security questions instead of this trash anti cheat cost me not getting the rp grenade

[zenith iris]

What problem are you facing with anticheat? ('TRASH')

[true reef]

Admin said login issues cuz of new anti cheat

Problem I’m facing is logging in

Customer service replies back after 3 days wit bot responses

Op bhai

[zenith iris]

@true reef Whom are you refering as Admin to? And as per my knowledge, game anti-cheat has nothing to do with login.
As you said you are back in game after long time (3 years), its PUBGM concern to secure you account and to keep it safe from unauthorized user , please be specific and remain in contact with customer service.

[true reef]

“It looks like you have triggered a new anti-cheat mechanism by sharing your account with others. We will not be assisting further in this matter, but you may try your luck through the account recovery tool via our customer service.”-error

From issues post

Not the only one having this issue everyone still waiting for customer service to respond to real problems of people asking for free uc

[zenith iris]

@true reef It's already crystal clear from the response and sharing account violates PUBGM TOS. If you believe you haven't shared your account with anyone, be in touch with customer service.

[true reef]

Sharing account=logging into new device with this new anti cheat

And yea I’m in “touch” with customer service

If responding with receipts and bot responds with “YOUR MERITS HAVE BEEN DEDUCTED FOR CHANGING SERVERS 3 YEARS AGO” counts as being in “touch”

[zenith iris]

Hmm, if you believe you haven't violated the TOS and it's the mistake from PUBGM side, you will get back in your account.

[true reef]

[zenith iris]

So to sum up, you can try waiting for a month to listen from customer service (make sure you have stated your problems and you have been honest with the situation), even after that you don't get satisfied and still believes you haven't violated TOS, there are some other legal actions you can take

[true reef]

What other legal actions

[zenith iris]

I am unsure if someone has done it, but its to file a complaint and hire a lawyer for you. (But it's the last option)

[true reef]

[vagrant tulip]

Hello, does anyone know on what basis does the solo and duo points gets increased automatically when reaching certain rank on squad?

[zenith iris]

The increase is determined by various factors like your performance and placement in matches.

[vagrant tulip]

Didn’t ask about that

Nvm i got my answer

It’s when you reach crown on squad you reach diamond on solo and duo

[zenith iris]

Hmm yeah, and it increases for (solo & duo) when you reach every tier (gold, plat, diamond, crown)

[vagrant tulip]

Thanks

[night cloak]

I had my account logged in with discord but now there is no option for login with discord

[cold ore]

Today is the second day of the week and the second day of the start of the season.
This mission is suspended.
Isn't it supposed to count today as 2 out of 3?!

[frank gate]

Hey pubg,
I have been requesting for 90fps in MI 11T Pro for a year and a half still no update or info about it . Not only me but many did submit the Google form for 90fps requests for this device the device has the capability to support 90 fps and still no update on it . Please any info or update about this 90fps for mi11 t pro?

[cold ore]

I buy packages, is the season so separate?!
Will the package be lost if I buy it?!

I bought the full season of 660

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cold ore. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[green agate]

We do not handle the form for that.

[green agate]

Known issue, they might already be in the works towards fixing it soon.

[cold ore]

It's not a pug!

@green agate

[green agate]

Your first post constitutes a bug, resembling a mission which is currently experiencing issues.

[cold ore]

Yes, it's!

[night cloak]

Thank you

[flint snow]

Hey
When will voting start? for the lobby design contest

[green agate]

Is this an event from https://pubgmobile.com?

[flint snow]

Yes P.D.P

[green agate]

You can check on the event details from the site.

[flint snow]

Thanks

[brave crystal]

#questions i can't login with discord in pubg mobile

[cloud plume]

You have option available to login via discord?

[brave crystal]

No

[cloud plume]

Login via discord option is only available to website downloaded version

You can download 2.6 version from Official website

[brave crystal]

Ok thanks

[cloud plume]

No problem mate

[brave crystal]

Bro now I have downloaded pubg from offical website

It is not showing again

[night cloak]

Same issue

[night cloak]

.

I was told this is a known issue and would be fixed

[brave crystal]

But it is not fixed

[night cloak]

I will be in the near future but now idk how even I should login in my account, we could just wait and hope they fix it sooner

[cyan citrus]

Hello! Please try utilizing the Third-Party Platform Login Issue option and let us know how it goes.

[cloud plume]

Uninstall previous version and install new one

And make sure to clear all data

[night cloak]

Stuck on downloading resource

Ohk

[night cloak]

ID: My Pumb mobile account number 5301409608 was stolen, my pubg mobile login link was removed
please help

[zenith iris]

Please refer to subsection 5.4 #faq message

[idle rapids]

Who can I contact with information about the blocking

[uncut pelican]

Hello, finally my pubg is fixed after many years, but now when I log in I can't download anything like maps or skins😐 😂

[idle rapids]

this is the norm

[uncut pelican]

I know myself

I want a solution

[idle rapids]

ahahaha

eternal waiting...

[uncut pelican]

I live in Iran and while it is morning here, America is midnight and America is seven hours behind

And that's why it's night when it's morning here in America

it's interesting

[night cloak]

How to gift these things?

[uncut pelican]

I don't think this is a given

You can only give BP, flowers, motorbikes and such things as gifts

[night cloak]

But it says there i can share them with people

I saw a video where someone gifted it or something using clan chat

I even created a clan myself but there are no buttons this person had

[idle rapids]

there are admins here or who can answer me

[night cloak]

I think you should try speaking to support directly through the game

[uncut pelican]

Probably you can also share from there

[night cloak]

Are you talking to me?

Wdym?

[uncut pelican]

Yes

[night cloak]

Uhm...

Okay i got it, you don't know

[idle rapids]

they don't respond either

[night cloak]

It may take time

Like sometimes it's weeks

[idle rapids]

12 hours

?

[night cloak]

That's normal

What is the reason btw? Just curious

[idle rapids]

teaming

[night cloak]

Huh? But everyone does it ain't?

Or maybe i don't know something. I'm new to pubg

[willow briar]

hi

jump and land on a roof in erangel or livik is not working . why ?

[zenith iris]

Are you on mobile or emulator? Can you check your host files, network filter (if on emulator & also on router).
If everything is fine, routine repair might fix the issue.

[zenith iris]

That's the known issue and the team might be working on it.

[willow briar]

ok thank u 👍🏻

[uncut pelican]

Because Iran is a filter, I have to use a VPN to download maps, etc., but I tried several VPNs, but it didn't work. I'm on my phone and I'm not using an emulator.

[uncut pelican]

‌

[zenith iris]

PUBGM is banned in Iran right?

[uncut pelican]

You can play without VPN, but we have to use VPN to download maps, etc. Of course, there are two SIM cards in Iran called Mobile First and Irancell, but Irancell downloads without VPN, but I

I don't have it

[night cloak]

how do i appeal

[uncut pelican]

I don't have an Irancell SIM card, I only have the first mobile phone, which you have to use VPN to download the map

[night cloak]

can u use

taptap

u can download pubg kr or normal pubg

there

can someone tell me how to appeal

[zenith iris]

Since PUBG mobile is banned in Iran, we can't provide any support.
Also refer to subsection 3.23 #faq message

[zenith iris]

Can you be more specific?

[hollow thistle]

I can't log in my account via facebook, help me pls

[zenith iris]

Please refer to subsection 5.4 #faq message on how to contact customer service

[zenith iris]

Can you be more specific what problem you are facing while trying to login?

[hollow thistle]

Well, I linked my facebook to my current account but when i log into another device, it made a new account with the same facebook

[uncut pelican]

What does Iran have to do with this matter, it is true that we have to use VPN to download maps, but what does it have to do with support?

[zenith iris]

Please refer to subsection 5.4 #faq message
Only customer service will be able to assist in this regard.

[zenith iris]

I am sorry but I don't have enough knowledge regardding this, maybe some mods will make it clear

[uncut pelican]

Oh

[zenith iris]

But as I know, PUBGM was banned very earlier in Iran

[bleak pine]

I’m sorry but I didnt see anything. There’s a lot of messages. can you mention me in my response please. i’m waiting for too long for a response.

[zenith iris]

You have been already responded here by Error #1108780265406472273 message

[bleak pine]

no way… i’m not share my account with anyone. never

[bleak pine]

OK.

[gusty jacinth]

Sorry its just a misunderstanding that reply is not for you.

[sage socket]

Join Us! best map for 2vs2 m4 and akm fight code map(000-042-804) or (42804)

[gusty jacinth]

Use #matches section. @sage socket

[bleak pine]

Ok thanks

[gusty jacinth]

Welcome.

[winged pewter]

This guy is spamming in every channel @green agate

[cyan citrus]

Here is the message link for the response regarding that issue: #1108780265406472273 message.

[bleak pine]

@gusty jacinth told me that ‘this answer is not for you’. But now you are saying that ‘this answer is for you’. I don't understand at all.

[gusty jacinth]

i just got confused sorry. @bleak pine

[bleak pine]

no problem, its OK

[cyan citrus]

The reply is for everyone who encountered that issue.

[bleak pine]

but whats the truth

[bleak pine]

OK

[cyan citrus]

You can ignore this, @bleak pine. We will inform the user.

[zenith iris]

Sorry for the confusion, but it doesn't make any difference by which reply was meant for whom in that thread, as Error said some suspicious activity was detected from your client side and is unable to provide any support and they are investigating the issue.

[night cloak]

@zenith iris

[zenith iris]

@night cloak , how may we help you?

[night cloak]

My Id was linked with my discord id When i update the game discord OPTION removed

So Is there any way to get my acc?

@zenith iris

[lament grotto]

Any other ways to access other than discord?

[night cloak]

There was google play but I forgot to take ss Now i m here its was a new acc with 189 uc 🙂

[zenith iris]

@night cloak You can link the account with other socials once you could login your account. For now many people including me are experiencing the same issue (login with discord missing) and I don't have information regarding it.

[night cloak]

So my account gone na

👍

Ggs

[zenith iris]

Maybe not, there might be some issue.

[gusty jacinth]

Discord login option is available only to those that download the game from the website.

[night cloak]

Didn't work

[brave ruin]

How do I report a problem in the lobby. I’m trying to dismantle all my duplicates and time limited stuff and it’s not recognising I have some ?

[zenith iris]

Here, #996546243859853424

[brave ruin]

Thank you 🙏

[zenith iris]

Also write down your numeric user identification, server, device, operating system, version, network type and country there in #996546243859853424

[zenith iris]

Did you tried unquip them first? You can't dismantle an item when you are equiping them.

[brave ruin]

I have yes 👍 but still ok luck

[brave ruin]

I’ll add that to the report I missed that off 😂

[zenith iris]

And also a video demonstration.

[brave ruin]

Done ✅ hopefully that will help

[rugged iron]

My rank is 9856 in solos, do I have a chance of reaching conq in there, if I play 2-3 hours a day with 5-6 kills

NA DUOS TPP

[mellow burrow]

How to make career results private?

[coral bane]

<@&481161015728406538> how to check online cheat report status

[zenith iris]

Please refer to subsection 5.2 for accessing the report sheet #faq message
Note that mentioning the moderator role is only for server related emergencies.

[sterile warren]

Is any matches today ??

[zenith iris]

For the week yes you might reach, but on upcoming days, it depends on others player.

[coral bane]

Dont show status option please you can explan how to check

[zenith iris]

For checking the reports, you need to change the active sheet to reports.

[coral bane]

How to check my report here many reports show 😕

[zenith iris]

You can apply filters over the identifier column and short reports only of your identifier.

[abstract scaffold]

What does that mean?

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @abstract scaffold.

[dull cloak]

I want to be a map designer, please 5725283303 ❤️

[gusty jacinth]

Try to apply for wow creator @dull cloak

[gusty jacinth]

PUBGM inspecting your account. In these time you can’t play.

[abstract scaffold]

Bruh

[weary pollen]

Any one still playing pubg?

[foggy merlin]

How we can participate in pubg mobile tournaments

[gusty jacinth]

please visit #matches and #tournaments @foggy merlin .

[woven mantle]

How fix 98% in game loop

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @woven mantle.

https://www.gameloop.com/.

[fiery cradle]

Hi! Can you help me?

[cyan citrus]

Please refer to my previous response, @fiery cradle.

[fiery cradle]

Do you mean this?

[upbeat pumice]

hi

[cyan citrus]

When did you submit this?

[fiery cradle]

I doing this literally every day but here only bot answer me

[upbeat pumice]

@cyan citrus Let me know if any website is selling Pubg Mobile Global or Kr or TW or BGMI uc SO what will be ? please let me know

[fiery cradle]

Like this

[cyan citrus]

Which option did you use after selecting this option?

[upbeat pumice]

@cyan citrus selling by stores, like excluding pubg mobile official and midasbuy store, other website if selling so is this agains community guideeline or is it approved ?

[fiery cradle]

But I haven’t this option

Aa

Yes I exactly did this

[cyan citrus]

It is not allowed. Players should make purchases only through in-game or through https://www.pubgmobile.com/pay.

[cyan citrus]

Which option did you select after this?

[upbeat pumice]

@cyan citrus if any site open an options to players to open their client shop for selling uc so what will be action agains them ? like in Pakistan Daraz and Alibaba International and so on
i understand it is not allow and players should buy with your provided option but what will be action your side for that platform ?

[fiery cradle]

Bc account recovery I already did and they accepted and after gave me 3-6 months for next

[cyan citrus]

Got it! Please wait patiently for a response and when you receive a response this time, please make a video recording of your conversation and share it with us.

[fiery cradle]

But only bot answer

[cyan citrus]

When you receive any answer, share a video recording of it, @fiery cradle.

[fiery cradle]

And if u mean acc recovery so since 25.04 didn’t answer

[cyan citrus]

No, I mean response for this, @fiery cradle.

[fiery cradle]

Okey I will this time , but be sure , only bot answer

From “contact us” ?

[cyan citrus]

Yes, @fiery cradle. When you receive a response next time from there, please make a video recording of it and share it here.

[fiery cradle]

Thank u🫶🏻

[upbeat pumice]

@cyan citrus please

[cyan citrus]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report.

The platforms not listed in the form are covered by the Other option. On those platforms, the content is monitored rather than removing it.

[cyan citrus]

You're welcome!

[upbeat pumice]

thanks

[cyan citrus]

You are welcome!

[limber inlet]

How do you turn the visibility down of companions? The last people i played with kept jumping around as companions

[worthy sinew]

Currently you can either Enable or Disable teammates' spectating companions, @limber inlet . Go to Settings 🡲 Privacy & Social 🡲 Social 🡲 Show Teammates' Spectating Companions.

[dawn jasper]

What does the evac flare gun do in metro royale?

[night cloak]

Hi any turkish channel there ?

[frank saddle]

You can only use English language in this server. If you would like to seek assistance in your preferred language, you may refer to #735483472432594994 sub point 3.1 for a list of regional communities [[1]](#questions message).

Generated using AwesomeQA AI

[sick shale]

It summons for a helicopter so you can exit.

[night cloak]

hey, i was just wondering, everytime i unequip a weapon, i automatically start holding any melee weapon in my inventory i currently have, is there a way to turn off this option if its possible?

[cyan citrus]

You can disable it through your game Settings > Controls > Advanced Controls and disable the Auto Equip Melee Weapons option under Assist Features category, @night cloak.

[night cloak]

thanks, been trying to turn this off for a while now 😅

[cyan citrus]

You're welcome, @night cloak!

[wicked kettle]

My account has been unjustly blocked and I have not committed any offense. Please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wicked kettle.

[hallow mirage]

Is there an easier way to get the glacier m4 skin other than opening classic crates?

I've been playing pubg mobile for years now and always wanted that skin. I see at least one player in every match has it and idk how the heck so many people got it

[toxic mango]

There is no support in PUBG I swear to God this game is more unfair

We are just playing this game for fun, so why break the rules?
And those who have money and pay to break the rules and cheat are not seen
But we are the youngest class in this game

🤬 I swear after today this game will be the same as PUBG Full Hacker

[zenith iris]

If you believe you didn't break any rule, Please refer to subsection 5.4 #faq message on how to contact customer service.

[dawn jasper]

How i get sharpshooter medal with 1 elimination and 2 damage?

In nusa

[sly stream]

Hello. When will people get private investigator title? I am private 3 and I don’t think I will get the title.

[sly stream]

Sharpshooter because you shot someone at a distance over 100 meters. It does not matter if it’s a sniper can be any gun

[night cloak]

How tf do we equip these?

[night cloak]

by getting a Dragon UMP 🙂

Ohh it not only apply to certain gun but also certain gun skin??? Tfff

What a rip offf

Got em for nothing then

[brittle marsh]

Anyone got an open RP team?

[zenith iris]

You can find them here https://discord.com/channels/393088095840370689/1092983473901412382

[old ruin]

Guys I Have 75 Merit and can't start a match.how can I increase it

[native jolt]

Even after a good network speed, I am not able to login to the game, tell me who has some solution

[mortal apex]

You will have to play matches in Unranked or Arena mode in order to increase your merit.

[mortal apex]

Have you tried switching to Wi-fi or/and data? You may refer to the subpoint 4.4 in #faq for further information.

[rough vigil]

@mortal apex hey i created an issue where the upgrade material from the shop should cost 568 but its costs full amount even tho its supposed to be 70% off? what can i do..

[mortal apex]

Could you please share a screenshot of it?

[viscid spire]

Can anyone help to unlink apple id from my pubg acc

It’s login in every day I can’t unlink

[storm flume]

Please contact the customer service for further assistance, @viscid spire. Refer to subpoint 5.4 in #faq for further information.

[old ruin]

when in unranked it is still shown like that.

also can't login on my discord account

[rough vigil]

idk what kind of screenshots youd need but here it shows that i bought it but i ended up loosing 1840 the full ammount

[kind crane]

please help i am not able to login to my acc

[sick ledge]

One message removed from a suspended account.

One message removed from a suspended account.

[sick ledge]

One message removed from a suspended account.

[night cloak]

How can I contact pubg staff?

This is not helping

[azure tulip]

I dont think you can but best choice is contact customer service

[zenith iris]

Try playing Vs AI, unranked solo matches, TDM/Warehouse.
Remember to complete the match and wining those matches ensure maximum merit points.
Note: You can recover a maximum of 7 merit per day if your merit is in range of 60-79 (+1 for each match).

[zenith iris]

You can ask any queries related to PUBG M here.

[night cloak]

I didn't team up with anyone I was solo squad

This is a mistake

I paid money and gave this game my time and this is what they do in return

[zenith iris]

That was manually verified and you were being punished for teaming up with enemies.
Anyway if you believe you didn't break PUBG M TOS, please refer to subsection 5.4 #faq message for contacting customer service

[night cloak]

Mate I can't contact costumer service I tried
And I know I didn't team up with anyone
It's just sad that now I'll a have record of cheating 😒

Waste of time

[zenith iris]

Each day the customer service receives an enormous number of requests, and it takes some time to review all of them. Please have patience and be in touch with them.

[night cloak]

Let's see if warzone gonna do the same thing

[empty oracle]

Anyone send me the link to Midas buy?

[empty oracle]

Is this permanent ban

[ornate thistle]

Its a tournament. You can register for it in any of these PUBGM servers: UK & Ireland, Italia(Italy), Spain, France, Deutschland(Germany).

[acoustic crane]

hi
could anyone dm me a few servers that host t2/t3 scrims (Asia server)

[zenith iris]

Can you scroll a bit down and check the date for Unlocks on, This should be usually for one day.

[night cloak]

Can you look at my case pls
Banned and i did nothing

And it's not about the ban it's about the record and I did nothing 💀

[night cloak]

1 day

But still record gonna be there forever
Making me think twice before making another purchase 💀

Crazy

[zenith iris]

Did you tried clicking on File claim? And please follow up over there (ban records). You will get to know why was you account terminated.

[night cloak]

Mate it says teaming up with another squad while I was fighting with everyone 💀

[zenith iris]

Try remembering, you might have teamed up (somedays)

[night cloak]

No i didn't

I always go solo squad or duo

No teaming up

With enemy

[zenith iris]

So, you can wait for a day to get you account unlocked, and keep playing following the rules, Good luck 👍

[night cloak]

💀

All I'm gonna say is fix your game

[zenith iris]

If you are sure, you can create a thread on #996546243859853424 and make sure to include these details along with
video recording, your numeric user identification number, server, device, operating system version, network & country.

[night cloak]

The question is it gonna e fixed ?
Is the record gonna be removed
I don't think so cuz it's only a 1 day ban no one cares except me

Also I have no idea if this will effect me from registering upcoming official tournaments since it's a cheating record

[zenith iris]

It won't be affecting in either way, but if you involve in such activity (teaming), then you may get your account terminated for longer period of time or else Permanent (10 years)

[night cloak]

Then I may just quit the game

I did not team up and got banned it can happen again

No need for 10 years ban 💀

Will make me look bad

[zenith iris]

You might have involved in some similar activities which triggered the anticheat. I cannot say anything more regarding this.
If you believe you hadn't teamed up / violated rules please reach the customer support.

[night cloak]

In #996546243859853424 ?

[zenith iris]

If you believe it's an issue, yeah you may proceed. Or else please refer to subsection 5.4 #faq message

[lean dock]

Guys, I'm created my PUBG account with discord now this update I can't find discord login,so what should I do. Someone pls help me

[lean dock]

Hello?

[chilly spade]

Download the game from website to access the Discord login button.

[lean dock]

Which website

Tell me exactly pls bro

[chilly spade]

https://www.pubgmobile.com/

[sick ledge]

One message removed from a suspended account.

[lean dock]

Look I can't find

[green agate]

This is a known issue, a fix should be available eventually.

[mortal apex]

Have you tried playing in Arena mode?

[mortal apex]

How much UC did you have before buying?

[edgy hare]

When will bgmi come

[rough vigil]

not too sure but i had a little below 3000 i did the daily 10 UC pulls and saw uc go down to 800 something and i was like whaaaa this never happened before

[rough vigil]

realied it went down to 800 something when it should have been 2k something

realized... umm sorry i cant type too sleepy its like 3.30

[edgy hare]

When will bgmi come?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @edgy hare.

[edgy hare]

U dumb bot so why tencent games insta follow bgmi account? And tencent is linked with bgmi tell me the full answer u frickin bot

@mortal apex

[empty oracle]

I’ve killed an enemy in a corner. I didn’t even know he was there it’s just pur coincidence. Will I get banned?

[frank saddle]

Players are not banned if they do not violate the rules, and if such a situation happened by chance, evidence will be reviewed in video review and by the security team's investigation [[1]](#questions message). If you play fair and abide by the rules, there is no need for concern [[1]](#questions message).

Generated using AwesomeQA AI

[old ruin]

yep

not working

solos are working

ty

[empty oracle]

Yeah i got killed real quick after that so there’s no enough evidence that I didn’t cheat though

[chilly spade]

Dont worry, if you didn't violated any rules, you won't get banned.

[worthy sinew]

You can check your Shop records through in-game customer service. Go to Settings 🡲 Account 🡲 Customer Service 🡲 Quick Tools 🡲 Shop Turnover.
Note: You can check your shop records only if you are logged into your account.

[zenith iris]

Please mind your language whether its a real person or a bot.
For BGMI related queries you can join their official discord server.

[flint dragon]

Hello everyone I can't download maps and outfits please help

And I can't login my account loding loding and loding

[chilly spade]

Please restart the game and make sure your version is 2.6.1.17547, then you should be able to download resources.

If that doesn't work, please report it in #1108657372697739285.

[empty oracle]

Ok thanks

[lost hound]

how to fix slow movement on iphone, my sensitivity is 100% but still slow

[zenith iris]

Can you please try routine repair?
The similar issue has been already recorded https://discord.com/channels/393088095840370689/1109893761615544403 and has been marked as ready.

[lost hound]

does the data of pubg will be reset to zero again?, then i downloaded it from zero?

[chilly spade]

Select "Routine Repair" only, and when you restart the game, it will download approximately 23MB.

[lost hound]

doesnt work, still slow animation

[wind canopy]

hello .
i just talk with pubgmobile mina steward dima and i told her i have a problem who i can talk to she send me pubg mobile discord server i want to talk with an administrator

[gusty jacinth]

If its still not fix please report it in #996546243859853424 @lost hound

[lost hound]

Previously I had reported a bug, but it never got fixed

So I tried to report this problem on two channels

[gusty jacinth]

Try to report again and please include the following player details

Numeric User Identification
Server
Device
Operating system version
Network Type (Wi-Fi or Cellular)
Country.
Make sure you attach a video @lost hound

[zenith iris]

Hello, how can we help you?

[wind canopy]

@zenith iris hello can we talk in private?

[zenith iris]

Can't be it disclosed here? I am not the official moderator, and I am just trying to help the community with the knowledge I have.

[wind canopy]

okey

[thin halo]

Regarding your issue, please contact the moderators/admin of the server, @wind canopy.

[wind canopy]

@thin halo i got timeout sorry i couldn’t reply …

@thin halo can you tag them for me if u can ?

[wind canopy]

thanks for your help❤️

[thin halo]

I do not know which core player server you meant.

[wind canopy]

mina

[thin halo]

Then please contact the administrator or moderators from PUBG MOBILE MENA server, @wind canopy. You may try to contact @midnight wind.

[wind canopy]

@thin halo thanks for youre time ❤️

@midnight wind

@thin halo is he going to reply me here?

[thin halo]

Please contact him privately instead.

[wind canopy]

@thin halo he have to accept my friend request

[thin halo]

Could you please chat with this user whenever you have time, @midnight wind?

[wind canopy]

i can’t he lock his chat only friend can message him

[thin halo]

He will reply you when he’s free. Just wait for him.

[wind canopy]

@thin halo .

[thin halo]

I meant that you should wait until he either reply you here or allow you to chat with him privately.

[wind canopy]

okey i send him friend request i hope he accepts it . @polar blaze

[night cloak]

Hello can someone help me on how to improve my long range and mid range combat

[meager bolt]

Training ground, and a good sensitivity in which you can play well.

[night cloak]

thx alot winter

[mortal apex]

Unfortunately we cannot provide assistance for account related issues. Please contact the customer service for further information.
It that will not be resolved within 14 days, you may contact us again.

[night cloak]

what do you think @meager bolt slow sensitivity more accurate or fast

[mortal apex]

We do not have any information regarding that. Moderators of this server provide assistance only to the Global version.

[wild girder]

Can someone explain what this is? I’m just confused by what activity points are and how do I get my uc back

[frank saddle]

To get your UC back, you need to buy a rebate pack, which gives you 10 ranks ahead of others. Then, complete missions normally to earn the UC back [[1]](#questions message).

Generated using AwesomeQA AI

[wild girder]

The normal rp missions or different missions?

[meager bolt]

Every sensi has their own advantages as well as disadvantages.

[thin halo]

Any RP missions.

[night cloak]

@thin halo

[wild girder]

Alr tysm

[night cloak]

@wild girder

I need Pubg support email

💀

[wild girder]

Why ping me idk it

☠️

[chilly spade]

[e-mail]

[night cloak]

Hello. I apologize right away, I am Russian, I am writing with a translator, so the text may be crooked in places.

Tell me, what is the maximum number of free popularity chickens per day that I can get from other players?

[night cloak]

10

👍

[chilly spade]

1 if you mean (free).

[night cloak]

Thank you

[night cloak]

I was already answered, I meant the total amount that I can get from other players.

[night cloak]

No problem

[night cloak]

Hmm, since you are here, maybe you can tell me with the next question? I just don't use this server often. There are no chats here, as I understand it, only Europe, right? I just wanted to find myself a talking partner, that's why I came here

[night cloak]

That a very interesting question #pubg-mobile u can Talk to players Global and if U want to talk Off topic then go in #chat

👍

[night cloak]

Thank you

[devout ginkgo]

What time is the collaboration?

[chilly spade]

19th of May till 15th of June.

[harsh breach]

Dude, where do I get the verification code?

[worn crystal]

How can I match with no Arabs ?

[chilly spade]

Check on the email that is linked to your account. This may be the email you have given.

[harsh breach]

Do you mean that the code will be sent via the e-mail that was stolen?

[chilly spade]

Yes, please contact customer support for further info.

[harsh breach]

How can I do that and the mail I can't mean that the verification code will be received by the thief

I can't access the email. If I had the link, I wouldn't have done a way to delete the links

[chilly spade]

The verification code is sent to the email linked eith your account. Please contact in gamr customer support for further information.

[harsh breach]

Now I have logged in and was able to access my account via the internal link, and also all links have been deleted. Is that correct or what?

[chilly spade]

You mean you now have access to your account? If you do, please change all linked accounts password for security and check if your socials are logged in on any other unknown device.

[harsh breach]

Look, the links have been deleted, and now I can log into the account. Is that fair now?

[chilly spade]

Try linking any of your social. For more information refer to #faq subpoint 5.4.

[harsh breach]

I will explain to you what I did in order to benefit you will allow me

If someone suffers from this problem, you can tell him what to do if he cannot access the thief's email

[night cloak]

what is the fpp on controls do??

[chilly spade]

You can tap on the question mark above both Fpp to get to know about their functions.

[devout ginkgo]

@chilly spade it 23 today

[chilly spade]

The superstar collaboration or bike collaboration?

[devout ginkgo]

Superstar

[chilly spade]

24th of May.

[potent sinew]

How do I get my account back because I didn't do anything wrong

Anyone can help me

[chilly spade]

You have recieved a 7-day ban because of teaming up with cheaters. If you think that you have been banned mistakenly or wrongly, click on file claim button and state the customer support the situation.

[night cloak]

Please return the Discord option asap ☺️🙏

[feral forge]

Please report the issue in the following post instead:

https://discord.com/channels/393088095840370689/1110499860320366612

[abstract siren]

I just got online and was compensated for emotes and im just wondering what emotes got taken away

[empty dune]

Hello, first of all, I wish you a good work. I am contacting you because I could not find enough interest and relevance in the turkey discord server. First of all, I am complaining about the pubg mobile turkey discord server, my account was stolen, unfortunately, I sent a request 2 times, but it was not accepted. I am the first and only owner of the account 2 months ago, I lost my account in all kinds of ways. I have the receipt and information available, I would appreciate it if you could help me, thank you in advance, I wish you a good work...

<@&481161015728406538>

[storm flume]

Please contact the customer service for further assistance, @empty dune. Refer to subpoint 5.4 in #faq for further information.

[sick shale]

No information in this regard.

[gusty jacinth]

Try to contact with in game customer service.

Please remember you shouldn't mention the moderator role for non-emergency situations and don't mention moderator role unless it's emergency, state your query in ⁠discord-assist and wait for staff to respond. @empty dune

[fiery cradle]

But if I waiting for answer more than 1 month?

[cyan citrus]

Did you receive a response for the request you submitted yesterday, @fiery cradle?

[abstract siren]

So will there be a release of which emotes got deleted im just very curious bc im not gonna be able to tell bc i got so many.

[fiery cradle]

Yep

Bot answers , like always

[cyan citrus]

Can you share a video recording of the latest response, @fiery cradle?

[cyan citrus]

Also, try to change the device language to English.

Got it! Will get back to you regarding this.

[real jolt]

How do we know we have reached maximum rp points??? Before there was a set limit for each week.

[frank saddle]

You can participate in RP Points Missions event to gain extra RP points [[1]](#questions message). However, there is no information available about reaching the maximum RP points limit for each week.

Generated using AwesomeQA AI

[real jolt]

How many rp points can we obtain in total in a 100 rank rp?

[cyan citrus]

Also, have you tried to reply to one of the emails?

[sick shale]

Sorry for misunderstanding, do you mean how much points you need to reach level 100?

[worthy sinew]

There doesn't seem to be a weekly RP point limit. So you obtain 900 RP points (1100 RP points including Elite RP missions) from Weekly challenges and a total of 4450 RP points from Season challenges. And this is not including the RP points from Weekly activity. You can do the rest of the math !

[hollow heath]

I reported this page on may 04 today is may 24 exactly 20 days. Nice community team pubg has super fast response.

I have reported this Facebook page on 28th April. To be exact
100065650050874

I won’t bother reporting pages anymore not worth my time and effort if I don’t get and response back. Enjoy and happy cheating

[fiery cradle]

Yep I did but , like I told u , only bot answered to me

[cyan citrus]

Got it! Will get back to you regarding this.

[fiery cradle]

Are u real person?

[glossy sable]

Yes, we are humans.

[fiery cradle]

Just was interesting 😂

[cyan citrus]

Yes.

[fiery cradle]

Thank u for answer

Because I still feeling in pubg only bots answer me 🥲

[ashen anvil]

hello i need help

why i can't play sanhok vikindy and miramar? map

[frank saddle]

Matchmaking depends on the player base, and if there are not enough players in the queue, it might take longer to start a match on certain maps [[2]](#questions message). If you still need assistance, consider contacting customer service through the game [[1]](#questions message).

Generated using AwesomeQA AI

[ashen anvil]

even when i use vpn i cant play these map i think my problem in my account not in maps

[gaunt prawn]

1 GMV

[ashen anvil]

any one know why i'm facing this problem

where is the support room

[glossy sable]

We provide community support only for the mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @ashen anvil:
https://www.gameloop.com/

[ashen anvil]

oh thanks my freind

[glossy sable]

You are welcome!

[fallen swan]

Where can I register for clahs of nations?

[inland perch]

Question, will I get anything from reporting people that are typing bad things in chat?

[blissful anvil]

This might be a weird question but what if I buy the royal pass 1-50 and later I wanna buy the 1-100 will the price be the same? Or will it be lower because I bought 50 already

[sick shale]

In the nations respective servers, refer to #news message for further information.

[sick shale]

Not at the moment, but accurate reports are recorded on your internal profile. If these types of rewards are introduced in the future, your past contribution will not be forgotten.

[lament nest]

I have a question. Why is it literally impossible to play any other maps in ranked mode other than Erangel ?

[sick shale]

Will get back to you later, please disregard my previous answer in case you read it.

[sick shale]

Are you unable to find a match?

[lament nest]

@sick shale it never matches and always suggests Erangel

[sick shale]

What's your server?

[lament nest]

North America

[sick shale]

Try at different times, I'm afraid the majority prefer to play in the new mode which is available in Erangel.

[lament nest]

@sick shale I try at different times but no luck

[slender birch]

Is there a seperate server for pubg mobile vietnam

[sick shale]

There isn't.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, .

[slender birch]

Ok, thank you for responding

[devout ginkgo]

How do I register for the the clash of nations,am in the netherlands 🇳🇱?

[night cloak]

Hello Guys

Can You Help Me

[sick shale]

You may refer to #news message for further information.

[night cloak]

My Hands Get Cramps When Controling Recoil

[devout ginkgo]

@sick shale that didn’t hell where exactly 🦖

[sick shale]

in /pubgmuk server.

[devout ginkgo]

@sick shale is it a different server than this ?

[sick shale]

Yes, nations have their respective servers.

[gilded stirrup]

Guys i did everything for creating map, they accepted also, but im waiting since 3 weeks almost for the button in game still not here...

[sick shale]

This happens when you play the game for long time. Please remember to take breaks.

Alternatively, you may use the Gyroscope sensor to the control the recoil instead of your fingers. You can use enable it via the settings.

[sick shale]

Can you share a screenshot of the approval message?

[night cloak]

Where Is It

[devout ginkgo]

@sick shale how do i find it on google?

[gilded stirrup]

I play 2 days a week, because other days I work, and I spend time with my family, playing games 2 days a week and about 2-3 hours is not much

[night cloak]

@sick shale Where Is It

[sick shale]

Click on "Join a server" and type pubgmuk.

[gilded stirrup]

im really awesome designer, just give me the chance, you will see the top 1 Map in game 100%

[night cloak]

@sick shale Ohh i get it now i am using gyro always on

[gilded stirrup]

here is the button to become a designer for me again, it wants the same things again

should i do it again?

or wait more?

[sick shale]

You can apply again if you have not been accepted.

[gilded stirrup]

they accepted idk what happen, ok i do it again

this time i will save also ss

[sick shale]

You got this message?
https://media.discordapp.net/attachments/513314726131007501/1090473967074164876/Screenshot_20230321-220922_PUBG_MOBILE.jpg

[gilded stirrup]

yes omg 10000% i got this thats why im asking

[sick shale]

This message just confirms that you have completed and submitted the application. You would have received an in-game email if you were accepted, and the creator access will be automatically unlocked.

[gilded stirrup]

let me check emails

[sick shale]

You may include additional information about your experiences with similar features. Good luck.

[dull flame]

Hi

Please help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dull flame. Remember to read through #faq before asking questions in the support channels.

[dull flame]

My PUBG account all link washes but why

[night cloak]

Anyone in here that is Not from India and could send me the APK of PUBGM from Website of offical PUBGM on any platform you prefer . I just need the APK as discord login is unavailable in my version and I need it ASAP to login into my account 🙏☺️

[devout ginkgo]

What exact time is the superstar collaboration

[sick shale]

A new day in PUBG MOBILE starts in an hour and half so should be after this time, but might not be released immediately.

[white canopy]

when does this RP end and when does the next one start?

[meager bolt]

1 hour 15 minutes

As per the log in day

[meager bolt]

Ends at 2023/07/17 and should start at 20 ig

[white canopy]

Oh Hi Winter.

[meager bolt]

Hey lol

[sick shale]

Please refrain from misusing this channel, @radiant dust. This channel is intended for support inquiries regarding the game.

[meager bolt]

Does Wi-Fi speed (Mbps) matter in pubgm? Also is 60 Mbps great for pubgm?

[patent thunder]

I have a problem I updated the game and when I put my facebook I get a new account

[meager bolt]

Maybe the Facebook you linked already has an account.

[rare thunder]

Hello

I cant create my wow

[flat olive]

Hello!
My account was scam, what should I do in such a situation?

[meager bolt]

Elaborate.

[zenith iris]

Yes generally, Wi-Fi speed does matter in PUBGM. Speed of 60 Mbps is considered great and should provide a smooth gaming experience but network congestion from multiple users can affect the performance.

[meager bolt]

[flat olive]

Yesterday I noticed that a new binding in the form of a Twitter account appeared on my account, followed by a change of nickname and then I was thrown out of the game. Mail and GameCenter remained from my bindings, but I'm afraid to log in to my account, because an attacker can intentionally block it.

[meager bolt]

Maybe change your id pass, enable 2 factor, report customer care, and monitor your account.

And avoid clicking sus links if there are.

[flat olive]

I can't set up two-factor authentication, because when I enter my phone number, an empty account is registered by this number, I don't know what the problem is

[meager bolt]

Mmm

[flat olive]

contact support do I need directly in the game? or can i do it in discord please tell me

[meager bolt]

Is your twitter hacked or discord?

If twitter, contact twisted customer service. They might help, but not sure because of the experience I had.

[flat olive]

my top binding was free, the attacker put twitter there

[meager bolt]

Wdym by, “top binding”?

[meager bolt]

Oh if that’s the case, it’s really intense.

Okay, correct me if I'm wrong.

So, you're saying your Twitter account got hacked, and the attacker added their phone number to it. What I'm wondering is, what regular linked app do you have?

@flat olive

[flat olive]

you are wrong. I had only two ways to enter mail and gamecenter. the attacker added his twitter

[rare oar]

I Need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rare oar. Remember to read through #faq before asking questions in the support channels.

[flat olive]

I communicate through a translator, you probably noticed it. perhaps the meaning is lost

[meager bolt]

Well, then yeah the hacker is trying to hack you by linking his account in it and unlinking yours.

[flat olive]

what should I do in such a situation? how to contact support? can this be done via discord?

[meager bolt]

Even though the hacker might have linked his Twitter, you're one of the apps that are hacked too, because that's the only way he could enter your account.

[flat olive]

if necessary, then I know all the registration data, the device during registration, as well as transactions through midasbay

[meager bolt]

Basically, I would suggest verifying both of the accounts you have linked by changing the passwords and enabling two-step verification. After this,

Mmm

[tough drift]

hello i want to report a pubg account selling telegram channel
can anyone tell me where i can report.

[meager bolt]

Can you try unlinking his twitter? @flat olive

[rare oar]

#faq I am login my Pubg Mobile account. Than show new account.wher is my account.My Pubg Account UID:
5230048119

[meager bolt]

Maybe insert the right logins

[rare oar]

#faq I am login right .

Account recovery File Cilam Show

[rare oar]

#faq Help me how to recover my account?

[frank saddle]

Please contact the in-game customer service for account recovery assistance, and refer to sub-point 5.4 in #faq for further information [[1]](#questions message).

Generated using AwesomeQA AI

[zenith iris]

To report cheating services, such as cheat programs or apps, please go thru the following link: http://cheat-collect.pubgm.cc/.
Or Else (For telegram),
You can reproduce the following steps:

• Visit the channel.
• Click on the three dots on the top right corner of your device screen.
• Click on the report option and select the suitable reason.
  Additionally please refer to sub-point 5.2#faq message

[night cloak]

I think I lost my account, how should I recover it

[zenith iris]

Please refer to sub-point 5.4 #faq message for contacting customer service.

[night cloak]

Ok

[vague violet]

@feral forge
I want to know about popularity battle event

@light trout

?

@lime juniper

[light trout]

What do you want to know about popularity battles?

[vague violet]

Next event date

[light trout]

It will be announced soon. Keep an eye on #news or official social media channels.

[vague violet]

Within a week or month?

[light trout]

I cannot say anything for sure except that you will need to keep an eye on #news for the announcement.

[vague violet]

Ok

[round portal]

Hello

I'm asking about PUBG mobile port forwarding, can you tell me the ports range that PUBG mobile use?

[zenith iris]

Hello, can I know what you are trying to do?

[round portal]

I have connection issues only in PUBG mobile and I want to try port forwarding

My internet is connections is fine

[zenith iris]

PUBGM uses different port range for communicating with the server, so while experimenting if you somehow block some important ports, your account may lead to termination. I would rather suggest you to contact you ISP and checkup you connection.

[round portal]

Oh 😱

Alright thanks

[simple wolf]

All reports on players are not taken into consideration on WOW creation MOD, is that normal ?

https://cdn.discordapp.com/attachments/1105929874360766484/1105929874528550942/IMG_1159.png

[hazy elm]

#735483472432594994 how can we earn bonus challenge tickets and battle coins

[zenith iris]

One can obtain Bonus Challenge Voucher either by purchasing them with UC or by obtaining it for free from certain events and is only available in some certain regions.
You can get battle coins by playing matches and they can be redeem in bonus challenge

Please refer to sub-point 5.4 #faq message to contact in-game customer service for further assistance.

[zenith iris]

For instance they have been added to the watch list and if they are found to be exploiting in the future, they will be punished.

[mystic orbit]

Hello how can i close the auto match

İ did everything but i cannot close it

[simple wolf]

It says “no violations to be found” while he knocked me 4 times, i have been encountering these types of players and all get denied,

[zenith iris]

You can find it here

[zenith iris]

If they intentionally harm you (4 times) and they got bypassed from the review, you can report them along with the video recordings thru subreddit.
Please refer to sub-point 5.1#faq message for further information.

[simple wolf]

No, the reason I'm bringing this up is that every time I encounter unfair collaboration and submit a report, it is consistently ignored. This indicates that these reports are not being taken seriously. I just wanted to confirm that reports in WOW creation Maps are indeed not being considered

[zenith iris]

In Wow, mode you do get option to report at the end of the match only for now. I don't have more information regarding this.

[potent vale]

hello

I am tired of being treated badly I'm willing to pay $100 for game compatibility and I have to get my account back

<@&639889499718942720>

[junior birch]

Is your PUBG MOBILE account hacked, @potent vale?

[frank saddle]

Please contact the in-game customer service for further assistance, @potent vale. Refer to sub-point 5.4 in #faq for further information [[1]](#questions message).

Generated using AwesomeQA AI

[potent vale]

no pan without any reason

@junior birch Can you offer me the game to pay for my account back

[zenith iris]

Can you share attachment/screenshot of the ban message that you are getting?

[potent vale]

ok give me 5 min. please

[dull flame]

Please help me

[flat olive]

how to contact the support manager?

[frank saddle]

You can contact in-game customer service by selecting SETTINGS from the bottom-right corner of the main menu and choosing Customer Service at the bottom-right [[1]](#questions message).

Generated using AwesomeQA AI

[gusty jacinth]

You can contact customer service by In game.

[potent vale]

@zenith iris hello take the screenshot

[flat olive]

I can't write to tech support there because my account has been hacked!

[warped ermine]

hi.my account was fraudulently withdrawn.now how can i get my account back

[zenith iris]

You can check why your account was banned by clicking details.

[potent vale]

ok he tell me that i play with haker

[zenith iris]

Please refer to sub-point 5.4#faq message for contacting customer service.

[potent vale]

so can you give to me a video and show me with play whit haker

[gusty jacinth]

The e-mail for the customer service is [e-mail]
You can contact PUBGM customer service by email @flat olive

[zenith iris]

Please contact with in-game customer service for the file-claim. Refer to subsection 5.4 #faq message for further details.

[warped ermine]

hi.my account was fraudulently withdrawn.now how can i get my account back

I don't know how to contact the support center 😭😭

[storm flume]

Please contact the customer service for further assistance, @warped ermine. Refer to subpoint 5.4 in #faq for further information.

[gusty jacinth]

You can contact customer service by in game @warped ermine

Tap the right side corner help button after that you can contact with customer support @warped ermine

[oblique root]

my account has been hacked

[gusty jacinth]

Please contact the in game customer service for further assistance, @oblique root . Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Hello. May I have your numeric user identification?

[flat olive]

how fast do they respond?

@gusty jacinth

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @flat olive.

[gusty jacinth]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request. @flat olive

[gentle birch]

Yo, I'm I high or just pubg background download is not working rn, Like there's no notification of the download bar

The background download is working but... If I close the app for around 5 mins.... The background download will stop

[gusty jacinth]

you tried to preform routine repair? @gentle birch

[frank saddle]

Yes, some users have performed routine repairs without losing settings, but you may lose maps or resources if you select them during the process [[1]](#questions message). If the routine repair doesn't work, you can try resetting your phone after taking necessary backups [[2]](#questions message).

Generated using AwesomeQA AI

[gentle birch]

I tried it but nothing happened, I tried to uninstall and reinstall it but nothing happened

[gusty jacinth]

Not only you a lots players facing this problem. Try to report here https://discord.com/channels/393088095840370689/1108657372697739285 @gentle birch

[civic karma]

Can anyone tell me what's wrong with this game 😭😭

[gusty jacinth]

Try to change your internet connection @civic karma

[civic karma]

So the issue still persists

[civic karma]

This one is with other wifi

And it's the earlier one

[gusty jacinth]

are you from India? @civic karma

[civic karma]

yup

[gusty jacinth]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India.

[civic karma]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coarse falcon.

[flat olive]

I’m broken 😒😒

[dense bramble]

With every new update, PUBG is lag is increasing which is excerbating my gameplay experiences. Is there any way to fix this beside getting latest iphone or android?

I always experience ping spikes and frame drops in every update which get worsen on every update.

[dull flame]

Please help me

This my PUBG account but My account Link have been washed

[static stag]

Does anyone here knows if the region you at differs for an emote thingy available?

Few of my friends still doesn’t have this emote but some of us have! Just curious if pubg release it at a different time?

[cyan citrus]

This emote is not available in South Asia, East Europe or Middle East, @static stag.

[static stag]

[storm flume]

Please contact the customer service for further assistance, @dull flame. Refer to subpoint 5.4 in #faq for further information.

[static stag]

Oh cool! Thankies 🥹

[dull flame]

Please help me

[static stag]

Oh wait! So it will never be available in those region?

[cyan citrus]

Not at the moment, but you may provide your feedback regarding this through #996458713126797405 in compliance with the channel's guidelines, @static stag.

[slender birch]

(pubg vn)I remember there used to be a "18+ , playing more than 180mins in a day is bad for health" watermark, was it removed in the new update?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @slender birch.

[slender birch]

Where can i get community support for the veitnam version of pubg mobile

[sick shale]

You may ask the customer service in-game.

[fiery cradle]

Hi , i hey a message on my mail

[worn crystal]

Is there a way not to be in the same@team with Arabic speakers ?

[leaden stag]

Does anyone know how many points you can get from rp missions after you reach level 100 ? as its not written or mentioned in any RP info

[fiery cradle]

Thank you so much, but code still doesn’t come to my mail 🥲

[cyan citrus]

Are you now able to access your account, @fiery cradle?

[fiery cradle]

No, because on my mail code doesn’t come 🥲

But you are the one who really tried to help me , thank u🥲❤️

[cyan citrus]

What was the message about?

[cyan citrus]

No problem. Glad to help!

[fiery cradle]

You are best

[cyan citrus]

When is the last time you requested for the verification code, @fiery cradle?

[fiery cradle]

When I send message for support from pubg, few times they send code so fast, but before when I wanted enter game from mail it’s always was problem , like sometimes code didn’t send or sometimes too long for wait

So I opened my acc by Facebook or Twiter

[cyan citrus]

Got it! When did you last time try to receive the verification code and you did not receive it, @fiery cradle?

[remote niche]

Hi how can i change my country again? I will not wait 120 days i will change it to the country im in now?

[fiery cradle]

2 months ago

And when scammer stole my acc, I dunno if i didn’t get a code or scammer just deleted my mail

[cyan citrus]

Do you have access to the e-mail that you provided when you submitted the request through the account recovery tool, @fiery cradle?

[cyan citrus]

You will unfortunately have to wait for the cool-down period to be over before you can change your country/region settings.

[remote niche]

I was in Dubai, and now im in europe i will change it to Europe 😦

[fiery cradle]

Yes , pubg wrote message on this mail

[cyan citrus]

You should be able to do it after the cool-down period expires.

[cyan citrus]

Please try to log into the account through the verification code now. Also, try to reset your password for the e-mail login method in PUBG MOBILE.

[fiery cradle]

No message, I send maybe 4 times🥲

[cyan citrus]

Got it! Please try to reply to this e-mail with all the details and let us know if it will be resolved through the customer service, @fiery cradle.

[fiery cradle]

Thank u ❤️❤️❤️❤️

[winged fox]

how can I report someone cheating i have his id and link live tiktok

[cyan citrus]

You're welcome!

[cyan citrus]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report.

[remote niche]

Plz we want this dance in middle east country to!

[cyan citrus]

This emote is not available in South Asia, East Europe or Middle East, @remote niche. Should you have any feedback regarding this, please feel free to leave your feedback in #996458713126797405 in compliance with the channel's guidelines.

[coarse current]

Social linking option ia missing

Tried reporting to ingame customer service its showing error

[cyan citrus]

To clarify, you should let them know about the new issue you are facing that is not being able to receive any verification code on the e-mail you provided through account recovery tool.

[cyan citrus]

It is available on top side of the screen:

[coarse current]

Other one is missing

[cyan citrus]

Try to link one social media account and check again, @coarse current.

[agile thorn]

Hello I tried logging into from number but it says failed to login every time I try can u help me? I can log in normally from Facebook but number I can’t

[frank saddle]

If you have tried the solutions provided in this message: #questions message and the issue still persists, please contact the in-game customer service for further assistance [[1]](#questions message).

Generated using AwesomeQA AI

[gusty jacinth]

If you have tried the solutions provided in this message: #questions and the issue still persists, please contact the in-game customer service for further assistance. @agile thorn

[agile thorn]

?

[gusty jacinth]

Try to contact with in game customer service. @agile thorn

[sturdy hornet]

finally I can type

[obsidian pagoda]

Any Plans of Adding double barrel Shotgun Nitro Express 700 ?

Or at least adding a modification to make SG886 shoot Slugs

[native anvil]

If you have any feedback or suggestions about the game, please don't hesitate to use #996458713126797405 to share them, @obsidian pagoda.

[leaden stag]

[cyan citrus]

Hello, @fiery cradle! It looks like the email you are trying to log in with is not the e-mail you provided when you used the account recovery tool earlier. The e-mail address you provided earlier is der****[e-mail]. Please try to log into the account using this email.

[fiery cradle]

I tried with this also, but now it’s limit , I can’t send code anymore

And I’m stupid , when I did this and used this email I though it’s will not be on my acc , I though it’s only for I can write to support , bc I have second acc with this email

Thank u for help , it’s my bad

[cyan citrus]

When the cool-down period is over and you are able to receive the verification codes again, please try to log into the account using the above email and let us know how it goes, @fiery cradle.

[fiery cradle]

I wish everyone in pubg working like u, you really so helping for people here ❤️ I have no words to say you thank u , actually you are best !

[cyan citrus]

You are welcome, @fiery cradle! Always happy to help!

[inland perch]

Okay thanks

[sturdy hornet]

I know how it feels

I hope you get your account back soon

[native anvil]

Points cannot be determined after level 100 due to several factors that affect them, such as daily missions, RP points for logging in daily, and the type of Royale Pass purchased.

[leaden stag]

the question was when do rp missions stop counting after getting level 100 , or the points are uncapped unlike the past RPs

[unkempt portal]

hi can i get help??

[green agate]

What did you need help with?

[unkempt portal]

somone stole my gmail account then unlinked it from pubg acc and linked his own gmail

now i recovered my gmail

and can log in by twitter

but my pubg acc linked to his gmail

[green agate]

You will need to contact the in-game customer service for physical issues like this.

[unkempt portal]

they need information i dont have

i left the game for almost a year for collage

they want names of people i played with in last 6 months

[green agate]

We unfortunately are only volunteers without the means to fix your account.

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[real jolt]

I have an old account that was linked to a Facebook account. My Facebook got banned, then I couldn't login into the PUBG account. Is it possible to retrieve my old PUBG account?

[gusty jacinth]

try to contact in game customer service @real jolt

[lean canyon]

Hi
Can someone help me please? I have a problem with the account recovery page

[lean canyon]

https://discord.com/channels/393088095840370689/1110998230491217930

[frank saddle]

To submit an account recovery request, follow the guide mentioned in Answer 3 [[1]](#questions message). If you still have issues, consider reaching out to customer service of your social media accounts and in-game customer service for further assistance with compromised accounts [[2]](#questions message).

Generated using AwesomeQA AI

[lean canyon]

Unfortunately I tried to submit a request but I couldn’t access the page, please give me the chance to answer the questions 🙏🏽

A screenshot has been attached in this link https://discord.com/channels/393088095840370689/1110998230491217930

[lapis rose]

Hello, the PUBG Mobile support team. I have a problem. My account in PUBG has been stolen. I spoke with the technical support within the game, and they told me that I should know the date of linking the PUBG account to my email, but more than about a year ago, I deleted all incoming mail messages and I cannot know when My account has been linked to this email. Please help and tell me the date of linking my account to PUBG (ID.5576069762) to this email. Thank you

[harsh breach]

Brother, what is the duration for sending the secondary verification code when logging in with a phone number, and is there a specific number of times for sending the code?

[rancid mountain]

Anyone have the in-game twitter notification about logging in @green agate

[native anvil]

▫️ Question: Is there a limit to Mission Points in the new RP A1?

▫️ Answer: We have removed the Mission Point Limit in RP A1. You can now keep earning RP points for every task completed, which will help you rank up the pass.
Besides Weekly Missions. we have also added Season Missions in RP A1. It's now easier than ever to get more RP points and unlock RP rewards.

For more information, please refer to this announcement: #news message.

[lean canyon]

I still wait for your kind response 🌹

[native anvil]

To find the linked date of your PUBG MOBILE account, you can check the settings of your first linked social media account. If you require further assistance, please contact customer service within the game.

[green agate]

What are you referring to?

[native anvil]

If you are not located in a testing region where this feature is available, you may contact customer service within the game for further assistance with your inquiry.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[lean canyon]

The problem is that the account is hacked and when I try to access the account recovery page it’s showing the notice that i told you about so I can’t get into the account or the recovery page

[blissful anvil]

Has anyone tried buying 1-50 and 1-100 rp? And if you buy the 1-50 does the 1-100 get a discount like half the price?

[little shore]

After updating the game, the game does not open, what should I do?

[frank saddle]

Try restarting your device and checking for updates again, as it has worked for some users [[1]](#questions message). If the issue persists, you may need to seek support from the game's official channels.

Generated using AwesomeQA AI

[rancid mountain]

I could’ve sworn last week or the week before I received a notification in game about Twitter logins

[little shore]

i tried all of them but it didn't work it happened after i updated the game

[native anvil]

If you are not located in a testing region where this feature is available, you can follow these steps shown in the image to learn how to contact customer service.

[native anvil]

Please share a video recording of the issue you are facing.

[green agate]

This was due to an internal Twitter issue recommending PUBG MOBILE players to switch the connections on their account to something other than Twitter.

[lapis rose]

It was stolen less than a year ago, and I spoke to you at the time, but you told me that I must have shipping receipts for the game from 3 months or more, and I did not have receipts, and at that time my account was linked to my Facebook, to which the game was linked from the first day I played it And I had the date of linking the account to Facebook, and I later learned that the thief had deleted my Facebook account and set his account, so the date of linking the account to Facebook is not necessary, and I lost hope that I would get it back, but I learned about a week ago that he did not delete my e-mail, but I cannot know the date of linking my account Pubg by e-mail because, as I said, I deleted my inbox a year ago, so can you help me because I cannot access my account because the thief has put a phone number and activated the secondary verification, thank you

[little shore]

Okey

[storm flume]

Please contact the customer service for further assistance, @lapis rose. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Where did you download the game from? How much free space do you have on your device?

[little shore]

Play store

[native anvil]

Can you please share this message/error in English, @little shore?

[little shore]

I let you

It is written in Turkish because I am Turkish

permissions they are camera photo video audio etc.

[native anvil]

You can change the language of your device to English and provide a screenshot displaying this message, @little shore.

[little shore]

asks for audio and photo trace

[native anvil]

Please go to Settings > Apps > PUBG MOBILE > Permissions and ensure that storage access is enabled. If it is disabled, please enable it and restart the game, @little shore.

[little shore]

how do i track it in storage

[lean canyon]

Thank you, i did but I hope they solve the issue 😞

[rancid mountain]

Has this been resolved?

[cyan citrus]

We will get a confirmation regarding this and get back to you, @rancid mountain.

[cyan citrus]

It is still recommended that you link your account to an alternate login method other than Twitter. Please refer to this announcement for further information: #news message.

[hexed plover]

Hello any moderator here

[green agate]

None here, what did you need though?

[hexed plover]

I wanted to ask regarding 3rd party apps to buy uc

[green agate]

It would result in UC being deducted from your account until you can pay it back legitimately.

The only other supported method to buy UC is from MidasBuy.

[hexed plover]

3rd party website means what exactly?

[green agate]

External sites outside of PUBG MOBILE or MidasBuy.

[hexed plover]

What if someone else sends u the uc from these sites

[green agate]

3rd Party refers to an unknown entity outside of the official methods of doing something.

[hexed plover]

Example - I won a room and he sent me Uc from a website I never heard of till today

[green agate]

You might be held liable as a receiver.

[hexed plover]

It’s called Our Play

[green agate]

Our Play is not supported, so you would be liable/held accountable.

[hexed plover]

Hmm

🤣This ain’t fair actually

Imagine random guy sends u Uc without u knowing from 3rd party site

And u get blamed/banned or whatever

[green agate]

It's not the company's fault that you violate their terms by receiving it.

Research is necessary for anything.

[hexed plover]

Anyone can send anyone Uc

Now if I have 1$ with me

I just put any famous YouTubers id number

Transfer him Uc thru 3rd party website

He get blamed?

[green agate]

If reported then most likely the sender would be held liable instead.

[hexed plover]

Hmm thank you for ur response 😊

[green agate]

Here is a link to the only other supported site I could find,
https://pubgmobile.com/pay

[hexed plover]

Some more doubts plz if u have time, How does the receiver knows the uc is from legitimate source or not, also how can he report the sender

[green agate]

By researching where it was sent from, and by reporting it inside of the game.

[hexed plover]

How? We can’t even track from which website we received uc

[green agate]

This would not explain how you are aware of the existence of Our Play then.

[hexed plover]

Imagine i find ur id and sent u uc

Can we know which website I used?

[green agate]

It is recommended to research and then report accordingly.

Companies hold the player liable if their Terms are violated.

[hexed plover]

Here it just says this

What if one hater sent Uc, and u can’t find who it is

[hexed plover]

No way of finding the site, nor the sender

[green agate]

Then you would report it so that it may be removed, this would severely reduce the risk of a possible ban.

[hexed plover]

Hmm yes that’s a good idea. Thanks a lot 😊

Now let me see how i can report it lol😅

There is no option to report the transaction 🙁

[hexed plover]

If u find a way to report it please let me know

[alpine flower]

Suggest it in #996458713126797405 put title like "no way to distinguish UC from 3rd party to that from midasbuy" and put in similar arguments
We'll thumbsup

[subtle iron]

Is there a way to turn off speed acceleration

[limber heart]

@lime juniper login through discord option is unavailable after I uninstalled the game. What can I do to login through discord.

[meager bolt]

If I try making an alt for pubgm, but I play so well in the bronze lobbies that I end up getting banned sometimes. Any solution?

[regal ginkgo]

Hello everyone, I have such a problem that my account was hacked, I don’t know how and why support refuses all the time what should I do, I have checks and almost everything is just sitting on the wrong device

I can show checks in private messages and that you need everything ladies

[dusty crow]

Smurfing in low elo lobbies is bad

[earnest token]

IWill open a live broadcast

[fiery cradle]

How I told u , another acc have this mail and it’s opened another acc. But how pubg linked same mail for 2 accounts?

[cyan citrus]

Can you double-check the email I provided above and see if it matches with the one you have, @fiery cradle? Try to match the domain name.

[fiery cradle]

Yes , I know this mail, it’s my mail also

It’s opened my another acc that I don’t use

But this acc that I wanna open 🥲

[cyan citrus]

Can you try to check the email domain for the email that you have access to and is linked with another PUBG MOBILE account, @fiery cradle? Is it icloud or icloiud?

[fiery cradle]

Didn’t get it , sorry

I wrote same mail that I already linked with my another acc, that I don’t use , but I didn’t know pubg will use it for link my acc

[cyan citrus]

Check the domain name that comes after @, @fiery cradle for the email that you have access to. Is it icloud or icloiud?

[fiery cradle]

It’s iCloud

[cyan citrus]

Then you might have typed a wrong email address in the account recovery tool, @fiery cradle.

Can you share the email that you have access to in my private messages, @fiery cradle?

[fiery cradle]

Yes ofc

Sorry I’m just stupid really 🥲

[cyan citrus]

You cannot be suspended unless you are cheating or otherwise violating the terms of service of the game. Please refer to #faq sub point 2.12 for further information regarding account suspensions.

[jolly badge]

Why does it take years for the incompetent technical support to restore my account? It's been two weeks now.

[cyan citrus]

This issue has been reported through #1110499860320366612.

[cyan citrus]

I'm not sure what you are referring to. Could you please elaborate or share a video recording?

[cyan citrus]

Please try to recover your account through the account recovery tool: #news message. Please make sure that you provide the customer service with all the accurate and required information. They may otherwise will not be able to proceed with your request.

[cyan citrus]

Please follow the steps provided here for the account recovery: #news message.

[night cloak]

Hello. Please tell me. How many free gifts can be sent to other different players? 1?

[jolly badge]

I did this under the option "Recover hacked/lost account" and gave the reason that I had forgotten my login details. I was able to prove everything else (all payment receipts, names and the email address I used for purchases). It's been five years since I last played and my old FB account and smartphone no longer exist either.

[pearl kernel]

Hi, where can I find the « event rulebook » about the Esports titles ? Thank you

[mental wraith]

IS PUBG ROBLOX IT SAYS SERVER IS FULL💀💀

IT TOLD ME TO TRY AGAIN IN ONE MIN

[jolly badge]

What is the time zone of the technical support? Are they based in China?