questions

[sonic cloud]

so the account can get banned for that?

[night cloak]

If you do it you may face consequences such as bans, indeed. Furthermore, accounts that get stolen, hacked or deleted in the process of selling, buying or trading accounts will not be recoverable.

[reef yarrow]

who get recovery link?

[ebon salmon]

Anyone?

[cloud plume]

What is your server in game?

[ebon salmon]

NA

[cloud plume]

Tpp or fpp?

[ebon salmon]

Tpp

[cloud plume]

Ranked or unranked?

[ebon salmon]

Ranked

[cloud plume]

Can't say much about this issue
But here my opinion
Maybe your internet is not working good
Maybe your this has something with your match making setting

[ebon salmon]

Why would my internet effect certain maps but not others

Also

I turned off language requirements and it still never loaded

[cloud plume]

It happens for most playes
Reasons
Everyone play erangel wnd livik most because of the event/ themed mode
Other play simple erangel and livik

Some play Miramar in ranked mode

But haven't seen people play sanhok in ranked mode

You can try sanhok in unranked
If it works then you know
People in your server play sanhok only in unranked

[ebon salmon]

I’ll try later cuz it’s late here

[cloud plume]

Ok mate
Sleep well

[ebon salmon]

Thanks

[night cloak]

Guys so i havent played on my main account for so long time, and it suddendly became online. Is my account safe? Can i get help securing my account rn?

[night cloak]

If youhave access to your account then you may log in and secure the account by changing the log in links or passwords.

I dont know if i remember my accounts email/password

What can a hacker do to my account?

[frank saddle]

A hacker could potentially change your email, password, or other account information, making it difficult for you to regain access [[1]](#questions message). To protect your account, it's important to link a phone number and enable secondary verification [[1]](#questions message).

Generated using AwesomeQA AI

[night cloak]

The worst case i think is to use malicious hacks

If someone else has longterming access to your account, he can change the account links and make it impossible for you to access the account.

[tacit orbit]

Can anyone please help me out what kind of information do i need to fill up here in this option? <@&639889499718942720>

[native anvil]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[sonic hedge]

My account got hacked at 6th may by a thief. He said he want to borrow my iPad for like couple hour so I let him use and he take away my pubg account and changing all link social media account password Gmail password and also phone number that linked to my account.
I can give more info about my account.so pls help me out.

I sent the report form to in-game service center but still didn't received any notification yet

[twilit rune]

when I try to log in via the email
I receive that error message
when I try to log in normally, it takes me to mobile phone verification, for which I am not able to receive the code for
I am not sure what should I do here at this point

I did try after several hours

I am getting the same message

sending too frequently, please try again later

[worthy sinew]

If I can recall correctly you can receive the code for e-mail login a maximum of three times a day. You may have to wait for the next day otherwise.

[twilit rune]

I see

[worthy sinew]

If you login next time, try linking your account with atleast one other social media account of yours.

[twilit rune]

it is linked bruh but it's just that I enabled secondary verification

somehow I ended up removing my device from being the trusted device

so it takes me to the secondary verification

yet

I am not able to receive the code on my sim

[sonic hedge]

How can I contact account recovery servicer ?

[frank saddle]

You can contact the customer service through in-game, and refer to the instructions in the mentioned channel for further guidance [[1]](#questions message).

Generated using AwesomeQA AI

[sonic hedge]

But can someone check my customer service carefully?

[frank saddle]

Please wait patiently as customer service receives a large number of requests daily, and they will get to your inquiry as soon as possible [[1]](#questions message).

Generated using AwesomeQA AI

[sonic hedge]

What if I didn't get any mail from customer service within 14 days

[twilit rune]

@cyan citrus any idea what I can do?

[honest mural]

Bruh when I send an email code to verify my account nothing sends

It's been like 20 mins of constant retries

[warm oriole]

sorry in advance can you help me?

when i'm surrounded by 4 players i always feel this, suddenly i'm stuck and can't move, even though my enemy is shooting at me, but I'm just silent because i'm stuck, how can i fix this, can you guys help me?

*note: this device has never been dropped or damaged or has been serviced, only factory default

if you guys help me, mention me please, i just want to play normally

[thin moon]

Any pro agressive FPP gamers here? Sick of not being able to find one lobby!! I miss the good ol' 2018 days..

[night cloak]

Try #1092960389219766342

I know there is some, but not as many.

[cyan citrus]

What is the device you are using?

[cyan citrus]

Please try again at another time or contact the in-game customer service for further assistance.

[storm flume]

Please contact the customer service for further assistance, @honest mural. Refer to subpoint 5.4 in #faq for further information.

[sturdy hornet]

hi

[warm oriole]

i use android infinix

[sturdy hornet]

what is the working hours for pubgm support?

[cyan citrus]

Please mention the complete device model.

[warm oriole]

infinix note 11 nfc sir

[cyan citrus]

You can contact the customer service at any time of the day.

For how long you have been facing this issue, @warm oriole?

[sturdy hornet]

but I filled a claim "recover my account" and it toke more than 14 days and still did not get a response !

[warm oriole]

from the first time i played pubg it was like that, sir

[cyan citrus]

We cannot any in any way help you with account related issues through the community, @sturdy hornet. Please refrain from repeatedly asking about the same matter. You may wait patiently for a response from the customer service or contact them directly should you have any questions regarding this.

[cyan citrus]

When did you start playing the game?

[storm flume]

Please avoid going off-topic, @sturdy hornet. You may have unrelated conversations in #chat.

[cyan citrus]

Refer to my this response again, @sturdy hornet.

[warm oriole]

from the first time i played this game on this cellphone maybe 1 year more, because i don't know where to report this so just play like there are no problems

[sturdy hornet]

Aight bro

[night cloak]

You heard what he said, didn’t you? Nobody here can help or interfere with account related issues. If the ingame support has not come back to you, you might have filled the form incorrectly or failed to follow the support‘s instructions. You may try to open a new conversation and follow the support‘s instructions bit by bit.

[sturdy hornet]

where can I fill an application to become a discord manager in this server?

[night cloak]

You cannot. You may refer to #735483472432594994.

[cyan citrus]

And from where did you download the game?

[warm oriole]

playstore of course

[sturdy hornet]

@night cloak no Bro My way of filling the applications is 100% true because when I go to "recover my account" and type the ID is says you cannot fill it again

it says you should wait for 14 days

and 14 days has passed already

did they have any holiday or smth

?

[night cloak]

If the support service is not coming back to you, then you either fail to follow their instructions or misunderstand what you are being requested to do. As stated earlier, there is no help anyone in here can offer. Regarding the support service, no. There hasn’t been a general vacation or downtime. The support service continues to be available around the clock and mostly quick in response.

[meager bolt]

My Ms sometimes goes to 400 in a middle of a fight. Any suggestions?

[cyan citrus]

To begin with, please try to reset your layout settings and logout from your account. After that, perform a routine repair of the game from login menu, clear game cache and reset your device app preferences through device Settings > System > Reset options > Reset app preferences. Also, please check if you have developer options enabled for your device and disable the developer options. Also, make sure that you have enough internal storage left in the device. Restart your device and try to play again.

[sturdy hornet]

Ok but at least they will email me back saying sorry the info you have provided is not correct

Am I right

?

[night cloak]

You must have done something incorrectly. Please refer to #faq 5.4 on how to contact support services properly.

[cyan citrus]

What is the device you are using?

[meager bolt]

iPhone 14 plus

[warm oriole]

i've tried everything from YouTube from my friend, until i factory reset my cellphone, and downloaded it again, all the methods i've tried but it's still the same, i'm confused

[cyan citrus]

This is most likely an issue with your internet connection, @meager bolt. Please try to perform a routine repair of the game and reset your device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Restart your device and try to play again. If the issue persists, please try to switch to a different internet connection or try to switch between Cellular and Wi-Fi.

[cyan citrus]

If the steps I have mentioned above do not help with your issue, please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[warm oriole]

okay thank you sir i appreciate your explanation

[cyan citrus]

You're welcome, @warm oriole!

[sonic hedge]

Sir what is the limit of submitting form for an account recovery to customer service cuz I kinda feel like they skip my form or they didn't see

[cyan citrus]

If you have already submitted the form, please wait until you receive a response, @sonic hedge. It may take up to 14 days before you receive a response. Please contact the in-game customer service for further assistance should you have any further questions in this regard.

[sonic hedge]

If they didn't response after 14 days .I need to resubmit the form or what I need to do.
Plus one question can I get my account back if the hacker linked with mobile phone number

[storm flume]

Please contact the customer service for further assistance, @sonic hedge. Refer to subpoint 5.4 in #faq for further information.

[meager bolt]

Yes, Yasser already suggested to me that. Although my Ms is generally good, sometimes it increases a lot during fights. Previously, I had to restart my network settings to be able to play. My WiFi speed is 30 Mbps. Is this speed considered good? Because I don't think there is a problem with my WiFi.

[cyan citrus]

Internet speed is fine but it might be unstable, @meager bolt. Please try to switch to a different internet connection or try to contact your internet service provider.

[meager bolt]

I tried contacting them, but they said the WiFi is good and there are no problems. My friend uses the same internet service provider as me, and he has a good and stable ping time. However, he has a higher Mbps than me. My ping is good, but during fights, it increases about three times, and it's quite frustrating to lose fights like that.

[night cloak]

@past swan

[cyan citrus]

If the issue persists, please contact the in-game customer service for further assistance.

[ebon salmon]

That doesn’t make any sense though

There’s tons of people that play this game

why would there not be anyone playing tpp sanhok in North America??

For ranked

when tpp erangel NA ranked has plenty

I think my game is just broken but idk how to fix it

[night cloak]

Because of the simple reason that erangel with its size and the events gives more points and a better chance for high statistics.

[ebon salmon]

I was playing erangel without the event

also

there’s like millions that play the game

why would there be countless playing erangel and none playing sanhok in my whole continent

Plenty of people would be playing it or any other map just for the fun of it

[night cloak]

I suggest you leave it and either play modes and maps in which you find matches, or you head to #996458713126797405 and say what you have to say.

[ebon salmon]

I’m pretty sure my game is just messed up

[ebon salmon]

I’d prefer to be able to play the full game

[night cloak]

I have provided an answer for that above.

[ebon salmon]

that’s not logical

[night cloak]

It is the current situation. On middle east it is pretty much the same.

[ebon salmon]

so why have the maps still if they are unplayable?

[night cloak]

That is something for #996458713126797405. Not for this channel.

[ebon salmon]

Isn’t that for glitches?

[night cloak]

No.

[sonic hedge]

@glossy sable if I wasn't mistake u said me to ping right?

[glossy sable]

You have already been answered by another moderator.

[sonic hedge]

Nah that was the second question sir.

[glossy sable]

Right here.

[sonic hedge]

Sry I reply wrong one
There's one more question below that answer and more importantly can I get back my hacked account if the hacker link with phone number email etc

[night cloak]

You can try resending the form. You can contact the support service in the game.

[night cloak]

@sonic hedge

[sonic hedge]

Until they response me?
I kinda feel like if I keep submit they will skip me for being spam

[night cloak]

Nobody here can provide any help regarding account-related issues such as stolen or hacked accounts.

[night cloak]

If you follow the instructions of support services, they will come back to you. Sometimes it takes some time because of the huge amount of support queries coming in every day. You may have to have some patience.

[sonic hedge]

Thanks man that was precious to me cuz I got the ice lvl5 and my dream was to reach the Max lvl

[cloud plume]

Have you checked?

[ebon salmon]

I can try

[ebon salmon]

Waited three minutes

Nothing happened

I’m telling you it’s my game

smth wrong with it

there’s definitely people playing sanhok in north america

[shut bough]

I am an investigator in the game, because I did not watch the video reviews for a month, they wrote to me to watch the video for four days and they will return the title of investigator to me, I fulfilled the conditions and in the end nothing happened, before the start of the match they do not show that I am watching the match

[meager bolt]

@ebon salmon, the reason for Sanhok's less players is simple. Few players opt to play on Sanhok, while the majority prefer the Erangel event mode.

I love playing in boot camps, but sadly, few players land and play on Sanhok. Hence, we have no other option but to switch to a different map.

As for the available game modes without time restrictions, players only have access to Livik and Erangel.

However, during the two days before a new update (when there are no events), players can access Sanhok lobbies, typically just before the beginning of a new season.

[ebon salmon]

So half the maps are basically unplayable

Wtf

I have same issue with miramar

and domination mode

probably more

[night cloak]

@ebon salmon That is why I suggested that you express your complain in #996458713126797405 and maybe imply an idea or suggestion on how the current situation could be changed. E.g. event modes on rather dead maps such as Miramar, Vikendi, Sanhok.

[ebon salmon]

so ur telling me nobody here has played those maps recently?

[night cloak]

You won't find help regarding a bug that is not a bug, but simply the current state of the game on some servers.

[ebon salmon]

This is a global issue?

[night cloak]

i have played Sanhok a lot, but that is for Europe server. On Middle east the matchmaking takes up to 8 minutes.

I've mainly heard complaints from NA and Asia players.

[coarse basalt]

Hi @everyone I hope everyone is doing well. Actually I don't have such a phone that I can play PUBG mobile on so, I have been using gameloop, just to play few rounds but in quite few I am having trouble in starting matches. If there is anyone who can help me in this would be appreciated.

[plain maple]

Anyone have an answer on if the prices will be raised or decreased? Just curious

[coarse basalt]

If anyone can recommend me any Linux distro or any other OS?

[lament lark]

my account wass hacked by someone

[night cloak]

Please contact the customer service for further assistance, @lament lark. Refer to subpoint 5.4 in ⁠#faq for further information.

[vapid cipher]

consideration of the application for account recovery has been going on for 13 days already, when will it end?

[cyan citrus]

It can take up to 14 days before you receive a response, @vapid cipher. If you do not receive a response in reasonable time span, please contact the in-game customer service for further assistance.

[wheat rock]

My account was hacked. I want to change email.

[night cloak]

Please contact the customer service for further assistance, @wheat rock. Refer to subpoint 5.4 in ⁠#faq for further information.

[wheat rock]

@night cloak i can't talk with the customer service in the game i want another method please

[ebon salmon]

Yo wtf

I was gonna try to use Europe servers to play on maps that I normally can’t bc matchmaking is impossible

but there’s a 14 day cooldown to switch regions??

It’s like they’re trying to prevent any positive experience of the game

what’s the point of having all these maps if half the players are unable to play on them unless they switch to a different region and then can’t switch back for two weeks?

[storm flume]

We do not recommend using a VPN, @ebon salmon.

[ebon salmon]

I just don’t understand

why isn’t finding ways to make the entirety of the game available to all top priority

a large portion of the player base cannot play a large portion of the game - this seems like a serious problem

[tiny vapor]

how to you get rockstar energy drink crate tickets?

[grave oxide]

Hello

[marble cargo]

why there is no recall

[cloud plume]

Recall are not available on
Miramar, Sanhok and vikendi

Erangel, livik and nusa have recalls

[cloud plume]

Hi, how may i help you brother?

[empty oracle]

。

所以？

换你的地区

[cloud plume]

Please use only English language here

[empty oracle]

HE SAID HE DONT SPEAK ENGLISH FLUENTLY

[marble cargo]

caps

[empty oracle]

Whatever

[cloud plume]

You can Dm him or you can ask him to dm you
But in English

[empty oracle]

🤔

[queen citrus]

How To Get This "What's Next" Voucher?

[queen citrus]

Mods Please Help Me.

[empty oracle]

Can u change ur region?

[night cloak]

Hello How Can I Move The Stuff Behind The Layout Menu?

I Put My Report Button There

And I Want To Move It Somewhere Else

[cloud plume]

Reach number of spins mentioned there to get it

[ionic crystal]

Hello everyone I had set a new record in Pubg mobile tournament of hitting 384m Spray and from INDIA region this one is highest will I get any achievement certificate regarding this????

[queen citrus]

Is There Any Other Way To Get It?

[cloud plume]

You can copy this layout to another layout plan( layout 2 or layout 1)
Reset that and do it manually

[ionic crystal]

@cloud plume

[night cloak]

😭😭

Thanks For Answering @cloud plume

[cloud plume]

I'm not sure brother
Haven't checked that event completely yet
Will inform you as soon as i get some information

[ionic crystal]

@cloud plume ???

[cloud plume]

Boy are you serious

[ionic crystal]

Yes I have recorded also @cloud plume

[cloud plume]

Even if it's 400m
No one will give you a achievement certificate

[ionic crystal]

🥹🥹

I told this because this one is longest Spray gone through my region in global lobby

[cloud plume]

Well congratulations on doing it

[marble cargo]

at erangel there is also none

i played duo ranked

with my friend

is it only for unranked

[cloud plume]

Erangel ranked without themed mode don't have recalls

[marble cargo]

oh

[robust vine]

is this site real?

[thin halo]

Yes.

[cloud plume]

It's real and official

[marble cargo]

what its for

[meager bolt]

If your video goes viral, it could end up in a compilation of "unbreakable" world records for PUBG Mobile. Search it up and you can find some clips. It's a big deal in the gaming community and can earn you some serious recognition! Look up "World records in PUBG Mobile which can't be broken" to see similar videos. It's not a official thing from PUBG unfortunately,but being featured in these videos is a great way to show off your skills and get recognized. You might even get a reaction from a streamer if they see your clip. Just be sure to add your @ username to your video so that no one else tries to take credit for it lol👍

@ionic crystal

[meager bolt]

On the website, you can find all sorts of info about the game's features, news, and updates, as well as community events and links to download the game on different mobile platforms.

Also to the section you’re on. You can redeem codes sent by officials, so you can redeem stuffs like outfits, gun skins, parachutes, etc…

[queen citrus]

Aww Bro Thanks 👍🏻 You Should Be A Mod Too.

[robust vine]

Are there any new codes? Every code I entered is invalid

[meager bolt]

U can get PUBG Mobile codes through their social media channels like Facebook, Twitter, YouTube and Instagram. Look out for posts about giveaways or codes and follow their accounts so you don't miss out. You can also get codes during in-game events and promotions, such as PMPL, PMCO, and all those stuffs which are live in YouTube

If u tried using codes for PUBG Mobile and none of them have worked, it's likely that they have expired or reached their usage limit. U can wait for new codes to be released or try other methods to obtain them.👍

[hallow yarrow]

Hello, can you help me about my hacked account? My account has been hacked. The account has been linked to a phone number and all my links have been cancelled. Thanks

[frank saddle]

I'm sorry, but I cannot provide assistance with hacked accounts based on the information provided. Please contact in-game customer support for further help, as mentioned in Answer 3 [[1]](#questions message).

Generated using AwesomeQA AI

[hallow yarrow]

But I couldn't find a solution

[hallow yarrow]

Hello, can you help me about my hacked account? My account has been hacked. The account has been linked to a phone number and all my links have been cancelled. Thanks

[junior birch]

If your social media accounts are compromised, it is recommended that you reach out to the customer service of your social media accounts for possible recovery.

If you do not have access to your PUBG MOBILE account or any of the linked login methods, it is highly unlikely that you will be able to recover your account.

If you have an access to any of the linked login methods or have access to your account, please contact the in-game customer service. We are unfortunately unable to assist with account-related issues through this platform, thank you for your understanding.

[round aurora]

how can i becams the creator of wow mode i pass all tests but don't get map creating option

[static flame]

@Cloudy#1176 @Cloudy#1176

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @static flame. Remember to read through #faq before asking questions in the support channels.

[green agate]

You will need to wait for your application to be accepted.

@round aurora

[marble cargo]

What is rank score based on?

Like is it based on kills? (example 1 kill = 5 score)

[green agate]

You earn rank points based on your performance in a match.

[steady tapir]

Hello <@&481161015728406538> I wanna talk

[marble cargo]

how do you change scope on a weapon without manually open backpack

[sturdy hornet]

What's up

?

@celest shadow

You have real eyes?

[wild mountain]

I want to change my bind to Google , How to do it ?

[flat wolf]

Hello <@&481161015728406538> I wanna talk

[static sleet]

By enabling the Quick Scope Switch in Basic Controls through Settings.

[static sleet]

@marble cargo.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @flat wolf. Remember to read through #faq before asking questions in the support channels.

[marble cargo]

ty

[static sleet]

You're welcome.

[plush edge]

اني صانعه محتوئ ببجي قدمت طلب ف موقع مواهب العرب متئ يكون الرد

[storm flume]

Please do not use languages other than English, @plush edge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[thin moon]

To the hardcore competitive FPP gamers out here..
I'm pissed!

It was easy to find a lobby untill 2021 ish.. after that it started to get harder till at this point it's near impossible to find one.. i love this game, but it's truly frustrating to play tpp then switch to fpp, cuz u know ur in a big disadvantage so u r limited with u can do.

So how do u feel?
And what's the plan? Should we quit the game cuz not much fpp players?

[west herald]

<@&481161015728406538> any updates regarding X Challenge winner rewards we haven’t recived yet?

[harsh breach]

Brother, is there a return or a new system for the event or the effectiveness of the popular battle that ended a while ago?

[vagrant tulip]

There will be new seasons for the popularity battle just there isn’t any official date for that.

[harsh breach]

Will there be a new system and new rewards, or will it be the same as before?

[native anvil]

You may ask in PUBG MOBILE MENA server, @plush edge. Refer to subpoint 3.1 in #735483472432594994 for the regional communities.

[small quail]

Who can I contact to connect me with the company to organize a regional event for PUBG Mobile?
@vagrant forum @lime juniper

[vagrant tulip]

Keep an eye on #news for further information in the future regarding that

[harsh breach]

ok thanks you 🫶

[west herald]

??

[worn crystal]

Question when I look at the death replay, I see that the enemy killed me before I even got to shoot them once, but on my side I did have one shot at him

[sonic hedge]

How to disable auto pick up while opening scope or while shooting ?
I want to still enable in normal time but while I am trying to close combat or mid
My character autopickup some trash and missing aim

[cursive lodge]

Can anyone sent me discord link for pubgm word of wonder?

[frank saddle]

You can find the server invite link here: #news message [[1]](#questions message).

Generated using AwesomeQA AI

[junior birch]

The death replay feature may have a slight delay to reduce battery consumption. However, if it seems to have issues with the feature then please report it through #996546243859853424 in compliance with the channel guidelines.

You can disable Auto Pick Up through Settings > Pick Up and disable Auto Pick Up. However, it is not possible to disable Auto Pick Up specifically while using specific features such as aiming or using your weapon scope. You may use #996458713126797405 to make a post regarding this in compliance with the channel guidelines, @sonic hedge.

[sonic hedge]

Can account recovery submit form get me back my account? Cuz many ppl say if I didn't paid to someone for servicing I won't be able to make by myself just by submit the form.
I didn't mean from the worker at krafton or tencent to pay my money. Many ppl sent me IG name who good at recovery account outsider from krafton company or tencent servicer

[upbeat pumice]

Hi admin or moderator i was suspended for 7 days at this pubg discord server even i was only asking questions about my friends channel suspending as his channel was suspended, now after 7 days let me know where i can share his past channel links and his video links at he got strikes by pubg ?

[junior birch]

You may be able to recover your account with Account Recovery system or by contacting the customer service. Refer to sub-point 5.4 in #faq for further instructions on how to contact the customer service.

As for your last sentence, it is a fraud and and an attempt to scam you out of your account. Please block the user and report them to Discord Trust & Safety. For further information, please refer to #735483472432594994.

[upbeat pumice]

also please do some update in your excel sheet of cheat report where we cant see our reported urls completly only we can see our tracking id number

[junior birch]

You may use the #copyright channel to make an appeal.

[sonic hedge]

There is no pass or skipping the form u mean? They were check all the form from all user and make at least one reply(response) for each user. Right?

[junior birch]

Only one player per account may submit a file claim through Account Recovery system at a time. You will not be able to file another claim during the review period. If your claim is successful, you will not be able to file another claim for 3 to 6 months.

[sonic hedge]

Sorry for being annoying cuz that account was precious to me and my dream was to lvl max M416 glacier. Already on lvl 5 and alot of thing happened and the thief stole my account🥹🥹
I submit a form to proof that account was own by me and hope I am getting back as much as I can. Cuz there's still around 600 uc left on that account and I hope the thief didn't spend uc for unnecessary things

[upbeat pumice]

please sir : kindly do one update, if we click on any instagram or tiktok or youtube channel link so we cant redirect to our reported url it is my request.

[junior birch]

You can contact the customer through the instructions below, @sonic hedge:

[sonic hedge]

Already submitted and I still waiting for the response. Hoping for not skipping or removing my submit file🥹

[worthy sinew]

It is for a purpose that the links are partially hidden in the Status spreadsheet. If you aren't using a private/incognito browser, you can find those links in your browser's history.
In any case, in future you can keep a record of all the links you are reporting in a document and save yourself time from reporting duplicates.

[upbeat pumice]

hmm ok one more thing i reported which is never being reported i think

i can describe in private because it is biggest scam on internet for pubg mobile accounts and uc

i cant share here details and data only moderator or admin please

[lapis lintel]

Does anyone know how to fix when i swipe it stutters but i can look around fine with gyro?

[median jolt]

I have changed my account region to Pakistan and it has been 100+ days, but there is no option to buy UC in PKR, whenever I try to purchase UC a pop up message shows Purchase Failed. Kindly help me.

[storm flume]

Please do not use languages other than English, @keen shard. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

I need Pubg Mobile customer service Email where i can talk and explain please

[night cloak]

Can Anyone Help Me

How Can I Move Layout 1 To Layout 3

[meager bolt]

Simple words, you can’t.

[night cloak]

Thankss For The Fast Responf

[meager bolt]

You can take a ss and try copying it tho

[night cloak]

Respond

But What Is The Advantage On Playing Layout 3

?

[frank saddle]

The advantage of playing Layout 3 is that it has fixed on-screen joystick for movement, which might provide more precise control for some players compared to the sliding thumb control in Layout 1 [[1]](#questions message).

Generated using AwesomeQA AI

[meager bolt]

Simple words: In Layout 1, if you touch anywhere beside the joystick, it won’t be a problem, and you can move. In Layout 3, you have to keep your thumb in the joystick. Clicking it somewhere else will make your character face to the sky.

[lethal thunder]

Is there any @lyric bobcatstaff that I can private message to discuss a subjection that I would like to see in the game?

[night cloak]

What Really Why Chinese Pro Use It Then??

I Think Its Personal Preference

Hy

[meager bolt]

Chinese sometimes use Layout 3 because it lets them move and aim at the same time. This layout also gives them more screen space to see enemies and avoid errors . But, the choice of layout depends on what the player likes best.

My perspective, I have played 2 of those layouts and I think layout 1 helps you more in close range but layout 3 is good for close and mid range.

Yeah it’s mostly personal preference.

[night cloak]

Move And Aim?

[meager bolt]

Wym

[night cloak]

Im Asking You What Do You Mean By Move And Aim

[meager bolt]

Look closer and think.

In Layout 3 , the left thumb controls the movement of the player's character, and the right thumb is used to aim and shoot. This means that the player can move and aim at the same time. @night cloak

[night cloak]

Ohh Yeah Yeah

Thx

[terse dune]

There is a matter I need to consult, can an authorized person who understands from the e-mail section in account recovery return?

[frank saddle]

For account recovery, please reach out to customer service of your social media accounts and in-game customer service for further assistance [[1]](#questions message).

Generated using AwesomeQA AI

[night cloak]

Please elaborate your issue, so the moderations can come back to you.

[white canopy]

when does this rp end?

[tender vapor]

on 20 May

[honest python]

Yo

[balmy loom]

💀

[remote panther]

ho join clan

w

[tired leaf]

I have a problem with changing the region. I want to change the region, but I cannot have the option to change the region. It is not visible to me. I am using the Korean version of PUBG

[misty mauve]

Trying to gift a bugatti to a friend and it’s not giving me the option to do so
How do I fix that ?

[frank saddle]

To gift a Bugatti skin, you must first own the same skin yourself, as mentioned in the event rules [[1]](#questions message). This rule applies to other similar events as well [[1]](#questions message).

Generated using AwesomeQA AI

[misty mauve]

I do own the same skin

[junior birch]

Please refer to this message: <#1088637972498354198 message>.

[junior birch]

You can join clans through Settings > Clan and join through the recommended clans. Alternatively, you can also join clans through the #clans channel.

[junior birch]

Hello! How may I be of assistance?

[remote panther]

but i cant find the clans on this channel in pubgmobile

i did

[junior birch]

You may search for clans in #clans, find a preferred clan and join it in-game through Settings > Clans.

[orchid lynx]

Hi 😊 هاي

بسووي خريطة كيف الطريقة ؟

[storm flume]

Please do not use languages other than English, @orchid lynx. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[orchid lynx]

Ok

How to create a map?

[tawdry temple]

were to appeal something?

[frank saddle]

To contact customer service for an appeal, go to the main menu in PUBG Mobile, select SETTINGS from the bottom-right corner, and choose Customer Service at the bottom-right [[1]](#questions message).

Generated using AwesomeQA AI

[green agate]

The WoW mode must be applied for in-game.

[native anvil]

To become a creator, you need to submit a "Become a Creator" request, provide accurate answers to the questions, and wait for your application to be reviewed. If your request is approved, you will receive a notification in your in-game mailbox.

[marble cargo]

how to get wingman

[native anvil]

If you are referring to the "Shining Wings Wingman," it can be obtained through the Royale Pass for 150 UC.

[marble cargo]

Can ace master play with platinum on ranked

[worthy sinew]

Players in Gold tier and above match with other players of the same rank. So technically Yes.

[marble cargo]

wdym

i asked if ace master can play with platinum

cuz i wanna play with my friend but she is ace master and im plat 2

[worthy sinew]

Yes, in short.

[sonic hedge]

I submit the wrong answer at customer service account recovery form. The question they asked is what device I usually played or I mostly played for the last six month. But I just answered the device that I used to play before my account got hacked. But I answer the other question right. How can I rechange that device answer? Sir

I mean my answer was that I only used to played around 2 week with that device. Not the mostly played device for the last six month. I hope I don't get skip my form cuz I just gave the wrong answer

[turbid stratus]

How to get a role

[empty oracle]

Hehehe, been a month they never replied

[night cloak]

@granite abyss https://bit.ly/3soBavK

[stuck harness]

How do I play with my friend? Why can't I currently?

[wet fox]

When will the new version release?

[vagrant tulip]

There isn’t any official date for the 2.6 update, But it should be released by 16 and available to everyone by 18. But this isn’t an official date it’s better to keep an eye on #news

[ember herald]

@vagrant tulip Please tell me how you can return the stolen account

[ornate thistle]

Is your friend on PUBGM KR/JP version?

[stuck harness]

Maybe, any other resolutions if that's not it?

[vagrant tulip]

You can make a recovery request through following this procedure

[vagrant tulip]

If the game doesn’t allow you to play with your friends in the metro there’s nothing can be done. Before making sure it’s a restriction better checkout your friend have the metro royal downloaded

[stuck harness]

He was able to play metro as a solo & other modes, just a bit weird

[native anvil]

If your request is not accepted, you can either submit it again or contact customer service within the game.

[stuck harness]

Was also able to spectate me several times, not a big deal ig

[native anvil]

If you haven't received any in-game mail regarding the acceptance of your WOW creator application, then it means that your application wasn't approved.

[sand wraith]

@native anvil hi

Any mod here

I have a question

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sand wraith. Remember to read through #faq before asking questions in the support channels.

[sand wraith]

Is this a official page for pubg mobile or fake?

@static sleet

@green agate

[static sleet]

Seems like an official account to me.

[sand wraith]

Can i send link?

For page to check it please

[simple wolf]

I see my sensitivity has been changed, like my custom sensitivity for guns are also been removed

How did this happen, I didn’t do anything

Did it happen because the sensitivity code I was using has been removed or what ?

[native anvil]

The Facebook page with the identifier "PUBGMOBILE.EU.OFFICIAL" is official. You can verify this by checking their Twitter account, which is followed by the official PUBG MOBILE account. They also provide a link to their official Instagram account, where you can find a link to their Facebook page.

We would like to remind you that if someone asks you for personal information such as passwords or money in exchange for help resolving an issue with your account, they are definitely trying to scam you. Please note that only the official PUBG MOBILE support and customer service team are available in-game and at [e-mail].

[simple wolf]

….I’m so pissed off, firstly the peek buttons used to get messed up on their own

[native anvil]

Did you recently perform a routine repair of the game?

[sand wraith]

Thanks for your help

[simple wolf]

Nope… nothing…. I was using a code btw

[sand wraith]

I win a 50€ Amazon code but idk how to talk to them

That’s why i ask if is fake or no

[native anvil]

If you have changed the sensitivity settings, its code will change, making the previous code unusable.

[native anvil]

Congratulations! We suggest trying to message them or leave a comment.

[sand wraith]

I did thanks for ur help

[native anvil]

You're welcome!

[simple wolf]

No,it was not my code, i just woke up and I was unable to play just to realize it was fked up

I don’t know what’s wrong

I fixed my sensitivity and then I started a match and then it was back to some random slow sensitivity

It keeps on happing

I keep on fixing my sensitivity just for it to change again in the next match

It keeps on changing by itself to a slow sensitivity

[thin halo]

Did you change or login to different device recently?

[simple wolf]

No, I didn’t, I just realized it keeps on copying my cloud layout by itself whenever I start the match

😔

[sonic hedge]

Bad day were undoneable and the response from customer service didn't get to my email.
I was just hoping for getting my account back but may be I am just over worry they may still not checking my submit file. Hoping for not getting skip for my submit file. Also hoping they will help me to get back my acc from the thief

[shut bough]

who can help with the security center issue ?

[celest shadow]

How can we help you?

[shut bough]

in private messages

[celest shadow]

Please state your question here.

[shut bough]

I an investigator, after a month without watching the video, I was given the conditions for the fulfillment of which I was supposed to return the title, I looked through and fulfilled all the conditions, but at the beginning of the game they do not announce that the investigator corporal is watching the match

this issue can be solved somehowis there any way to solve this issue?

[nimble depot]

anyone know when premium crate will come back?

[native anvil]

Please do not self-promote. It is against the #735483472432594994, @hazy hedge.

[native anvil]

Unfortunately, we do not have an exact date for when the premium crate will be released, but we predict that it will come out after the current custom crate ends.

[native anvil]

What is your current level of investigation? Also, does the announcement not provide complete information about the investigator watching the match, or are you saying that your name is not mentioned in the announcement, but the name of another player is mentioned?

[pure ridge]

i am trying to change my number but it says sending too frequenlty

[shut bough]

I am an investigator, a corporal, yes, when the game starts, it is announced that "an investigator is watching the match," but I am not mentioned

[native anvil]

The name of the player with the highest investigation level inside the match will be mentioned.

[native anvil]

Due to a daily limit on the number of verification codes that can be sent, you may attempt again later. If you need further assistance, please contact the in-game customer service. For more information, refer to subpoint 5.4 in the #faq.

[shut bough]

I know, but even when there are no investigators on the plane besides me, I am not announced

[pure ridge]

how many codes per day

[native anvil]

What type of matches do you play? Classic or Arcade? Additionally, what is your current level of investigation?

[shut bough]

I'm playing classics, another investigator of my junior rank is announced, but I'm not

[native anvil]

As a daily limit, you can request up to three codes per day. For further assistance, please reach out to customer support within the game.

[harsh breach]

My brother, the account was stolen, and the thief transferred the account from PUBG International to an account in PUBG Mobile, the Indian version, and now I have recovered the account, but the account is Indian. Can I return it to the global version, and what are the procedures that I do

[native anvil]

Could you inform me of your current Title?

[native anvil]

Please share a screenshot in English.

[native anvil]

Unfortunately, it is not possible to transfer an account from a regional version of the game to the global English version. Please contact the in-game customer service for further assistance regarding this matter.

[native anvil]

Would it be possible for you to share a video that demonstrates the issue of your name not being announced as an investigator during the match, even though there are no other investigators present?

[shut bough]

I just don't get announced in matches, what to doI just don't get announced in matches, what should I do?

[harsh breach]

The thief has transferred the account to PUBG, the Indian version. Now, when entering the account, I have to log into the account through PUBG, the Indian version only. What is the solution to that problem, brother?

[vapid cipher]

14 days have passed since the application for account recovery, how much longer to wait?

[shut bough]

Ok

[native anvil]

Your question has already been answered in this response, please review it again, @harsh breach.

[native anvil]

The response time can be up to 14 days. If a response is not received within a reasonable amount of time, please contact the in-game customer service for further assistance.

[harsh breach]

How can I contact support in this regard? Is there a specific or typical way to contact them in this regard?

[shut bough]

announce common title, but mine is not

[native anvil]

The investigator's name has already been announced. Factors such as the accuracy of the review, the number of review days, and the review level can affect the investigator's name appearing in-game.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @harsh breach.

[shut bough]

You understand, I am not announced at all do you understand that I am not announced at all?

[native anvil]

If you have a video recording of the issue where your name or any other investigator's name is not being announced, you can create a post regarding the issue in the #996546243859853424 channel, following the instructions pinned in the channel.

[worthy sinew]

In addition to what Yasser suggested, include a video recording (preferably)/screenshot of having completed the requirements for restoration of Investigator perks (it should look something like this)

[shut bough]

here

I was given these requirements

[shut bough]

on the third day of watching the videos, I just stopped being shown this

what should I do?

[worthy sinew]

As I can see, you seem to have done reviews for only three days. How many days was mentioned in the requirement?

[shut bough]

No

I just haven't watched the video reviews for 10 days

[native anvil]

Have you had a period during which you stopped watching videos? If yes, what was the duration of this period, @shut bough?

[shut bough]

this is information from the last three days

[shut bough]

I haven't watched the video for a month and I was given to fulfill the conditions (watch 77 video reviews)

[shut bough]

I watched the video reviews for 3 days and then didn't watch for 10 days

[worthy sinew]

You have to be actively reviewing for a certain number of days (which is 4 i believe) and do a required number of video reviews during the last 7 days for the requirement to be complete. In 3 days, you can do a maximum of 45 reviews (15 per day). So you seem to have not completed the requirement of 77 rreviews in 7 days.

Can you upload a screenshot of you having completed both the requirements?

[native anvil]

If you have stopped watching videos for a period of time, it may lead to your name being removed from the announcement that an investigator is watching the match. In this case, please continue reviewing videos to meet the requirements until your name appears again, or contact the in-game customer service for further assistance.

[runic knot]

I got the uc code but I don't know where to write it where is it written?

[shut bough]

can I have a link to this game customer support?

[light trout]

You can redeem the code on https://www.pubgmobile.com/redeem/.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @shut bough.

[shut bough]

that is, if I watch video reviews every day, will I get my title back?

[thorny kiln]

guys i entered wow to become creator and no message for about one month

[worthy sinew]

Yes, you should. Keep reviewing for another four days continuously and complete the 77 reviews (you seem to have already done 45).

[shut bough]

and it is necessary to watch it in a rowand it is necessary to watch it in a row?

[marble cargo]

is there any way to remove the pubgm watermark ingame?

[worthy sinew]

Yes as its says. You should be an active investigator for 4 days (so you have to review for 4 days in continuation atleast) and conduct 77 reviews in total (which means you have to review for more than 5 days). Both these condition has to be met in the last 7 days i.e. a week. So continue reviewing for the next four days as you have already completed 3 days in series and 45 reviews in total (remaining 32 which should take you 3 days).

[marble cargo]

whats that

[shut bough]

thank you very much!!!!!

[worthy sinew]

You are welcome !

[marble cargo]

how investigator

[thorny kiln]

I am also having this problem

[junior birch]

It is not possible.

[junior birch]

If you have completed the requirements and have successfully submitted the application then a mail within your in-game inbox will be sent within 7 working days if you have been selected to become a World of Wonder creator, @thorny kiln.

[nocturne shale]

Okay

[thorny kiln]

i requested to become creator since wow released which means about one month waiting

[junior birch]

If you have not received any mail within the in-game inbox regarding the World of Wonder creator application then it means that your application is rejected, the application acceptance depends on your submission.

[thorny kiln]

ok thanks

[lilac lagoon]

"There are 123 has been deducted from this purchase as penalty for making unofficial purchase in the past"
this message has been sent to me in the mail today after purchasing and I didn't make that penalty
id :5551097457
nickname: Lonely'xx

[surreal fractal]

how do i turn on team up broadcast notification for my car. its not showing in lobby

[native anvil]

If you had previously purchased UC from unauthorized websites, refunded a purchase or by any illegal means, the full amount will be deducted when you purchase UC legally in-game or through https://www.pubgmobile.com/pay.

For further information you may contact the in-game customer service.

[native anvil]

Please share a video recording of the issue you are facing.

[raven schooner]

Want to learn one or two . Can someone play with me

[idle crane]

When i try to Login to my account from my Phone number, Message appear of login failed 211

Help please

[next dagger]

Does iPhone 13 pm support 120fps?

Bc I only see 90fps

[idle crane]

No, the iPhone 13 PM does not currently support 120fps in PUBG @next dagger

[next dagger]

Oh

[native anvil]

The highest available frame rate in PUBG MOBILE is 90 FPS.

[native anvil]

Please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions in this regard. If the issue still persists, please contact the in-game customer service for further assistance.

[lilac lagoon]

how could I know how many illegal purchased UC?

[storm flume]

Please contact the customer service for further assistance, @lilac lagoon. Refer to subpoint 5.4 in #faq for further information.

[gusty jacinth]

Try to contact with customer service

Main Menu after that select “setting” from the bottom-right corner of the main menu and choose “customer service” at the bottom-right. Otherwise login menu select help in the top-right corner of the login menu.

[night cloak]

Trying to login via Facebook which I’ve done since I’ve started playing this game. Did the repair and it’s still saying this. Anyone offer up a solution?

[frank saddle]

To recover your Facebook account, try using the backup verification codes if you have saved them [[1]](#questions message). If you still face issues, contact in-game customer service for further assistance, as mentioned in sub-point 5.4 in #faq [[2]](#questions message).

Generated using AwesomeQA AI

[signal dew]

hi friends, when logging into the game with facebook account, I get "authorization denied (611)" warning. What is the reason of this? How can I login with facebook account again?

[frank saddle]

Try installing the Facebook application, logging into your account in the app, and then attempting to log in to the game again [[1]](#questions message). If the issue persists, contact in-game customer service for further assistance [[2]](#questions message).

Generated using AwesomeQA AI

[signal dew]

@night cloak hi my friend, when i did what you need to do, were you able to log in to your account?

[night cloak]

No still no luck

Contacting in game support

[signal dew]

I contacted but it is said that it will take 72 hours...

this game is really surprising what to do sometimes.

[night cloak]

I don’t know if it’s because I didn’t close out of the game when I closed my iPad but yeah it’s some bs

[signal dew]

Which country are you trying to log in from?

@night cloak

[gusty jacinth]

try to do contact with customer service and for now just use 2nd or 3rd login

[austere comet]

I have a problem with Facebook, I can't get into the game

[gusty jacinth]

have you ever try to do contact with customer support?

[upper pecan]

Does anyone know what is wrong with pubgm profile pictures?

[gusty jacinth]

show

[austere comet]

how can i get in touch

[upper pecan]

Show what?

[gusty jacinth]

Main Menu after that select “setting” from the bottom-right corner of the main menu and choose “customer service” at the bottom-right. Otherwise login menu select help in the top-right corner of the login menu.

[gusty jacinth]

show how its look like

like what kind of problem are you facing?

[austere comet]

you can look at private mail i will send you the problem@gusty jacinth

[gusty jacinth]

just explain your problem over here

[gusty jacinth]

maybe mods also can help you

[austere comet]

++

[upper pecan]

My profile picture is gone and its not just me

Many other players have the same problem

[gusty jacinth]

whats your login method?

[upper pecan]

Facebook and gamecenter

[austere comet]

it does the same for me i exited the game i tried to enter again but it didn't work

[gusty jacinth]

maybe facebook have some problems

[upper pecan]

Yeah i guess facebook have some problems

[gusty jacinth]

try to put your problems in #996546243859853424 section and make sure you guys mention about your server, in game id, country, device and try to provide a video record

[gusty jacinth]

@austere comet @upper pecan

[night cloak]

I just logged in with my email and it was fine

[austere comet]

i cant get into the game and draw an id

[gusty jacinth]

then its good

[austere comet]

Facebook

Problem

[gusty jacinth]

can you ask your friends to give you your id?

[austere comet]

Yes

One minute

[gusty jacinth]

ok

[signal dew]

@gusty jacinth they said there is a problem with facebook do you have any information?

[gusty jacinth]

try to put your problems in #996546243859853424 section

or you can try to contact with pubgm customer service

[night cloak]

Yeah I figured it was Facebook but wanted to absolutely sure thanks for the help

[austere comet]

@gusty jacinth 5108796061

[gusty jacinth]

welcome in future if you need any kind of help regarding pubgm just ask without hesitate.

[gusty jacinth]

hello go to #996546243859853424 section and please provide a video recording of your issue and information about your numeric user identification, server, device, operating system version, network type and country. Thank you.

[bitter temple]

So.. everyone is going through the same thing with Facebook?

[gusty jacinth]

i think so

[bitter temple]

What to do? I can’t log in my game

[gusty jacinth]

facebook?

[bitter temple]

Yes

[signal dew]

It says you need to use at least one tag. I use the #996546243859853424 tag, but I can't post.

[gusty jacinth]

i think its a facebook problem

[austere comet]

@gusty jacinth sorry i can't shut upry

[gusty jacinth]

yes please chose a tag

[gusty jacinth]

what

[signal dew]

i select tag but it still says the same thing "please select a tag"

[gusty jacinth]

hello go to ⁠issue section and please provide a video recording of your issue and information about your numeric user identification, server, device, operating system version, network type and country. Thank you.

[gusty jacinth]

#996546243859853424 @bitter temple

[gusty jacinth]

leme check wait

[austere comet]

Yrs

Yes

[gusty jacinth]

@signal dew you must need to select one tag try again

[austere comet]

@gusty jacinth I can't silence the issues

[gusty jacinth]

you need to wait for a while mods and community manager will be look for it.

[austere comet]

What

[idle crane]

What do I change In my DNS settings exactly?

[signal dew]

Is there any administrator or authority that can give information about this problem?

[austere comet]

This is problems

[signal dew]

i have this same problem

[gusty jacinth]

go to #996546243859853424 section and please provide a video recording of your issue and information about your numeric user identification, server, device, operating system version, network type and country. Thank you.

[gusty jacinth]

you need to wait for a while mods and community manager will look for it just be patient thank you.

[signal dew]

@gusty jacinth my friend, what is the importance of doing these things, i don't understand it

[signal dew]

how long is it like 72 hours? lol

[gusty jacinth]

they will solve your problems

maybe this problem came from facebook

[gusty jacinth]

just be patient they will look for it.

[austere comet]

Yes

[gusty jacinth]

just wait patiently and try to login by your 2nd or 3rd login (via email or phone number).

[signal dew]

This is the warning Facebook gave us; The application is currently inactive! This app is currently inaccessible and the app developer is aware of this and once it is reactivated you will be able to log in!

[austere comet]

Thanks

@gusty jacinth thanks

[gusty jacinth]

i think its a facebook problem

[signal dew]

My account is only connected to Facebook and nothing else.

[signal dew]

facebook says the problem is in the application, you say the problem is in facebook, so you are totally throwing balls at each other lol

[gusty jacinth]

just wait patiently community manager and mods will look for it

[signal dew]

I'm waiting with patience. I hope the community admin and mods will call him soon.

[gusty jacinth]

welcome in future if you need any kind of help just ask freely.

[austere comet]

mine too

[gusty jacinth]

im suggesting you guys always put 2nd and third login.

[austere comet]

Hmm

[weak mirage]

Yo why is everyone profile disappearing in pubg

[signal dew]

I'm sorry we didn't know something like this was going to happen to us. When I can log back into my account I will connect everything.

[gusty jacinth]

It will fix soon

your accounts are safe no need to worry its just a bug

[signal dew]

I know it will be fixed soon, but I have one thing to worry about. How soon.

okay bro

I'm waiting patiently lol

[gusty jacinth]

maybe 24hrs

[signal dew]

then only 6 hours left

🙂

There was in-game live support once, was it removed?

[austere comet]

hopefully it will be fixed

[gusty jacinth]

no

[signal dew]

Where can I reach you other than by e-mail?

When I look at it, it only shows communication via e-mail.

[gusty jacinth]

Main Menu after that select “setting” from the bottom-right corner of the main menu and choose “customer service” at the bottom-right. Otherwise login menu select help in the top-right corner of the login menu.

[signal dew]

OK, when I do that, I can only be contacted via e-mail. It wasn't like this before but I guess it is now

thank you my friend

[gusty jacinth]

welcome

[winged palm]

how to unlink my account from midas buy account

[night cloak]

@lime juniperI solve a problem

[gusty jacinth]

Be patient it will be solve as soon as possible

[night cloak]

Ali when is this?

[gusty jacinth]

Maybe 24 to 48hr

[night cloak]

@lime juniperAny solution to this problem of Facebook

[gusty jacinth]

And no need to worry your accounts are safe guys just be patient it will be fix

[night cloak]

@lime juniperWe want to play

[lime juniper]

Thank you for bringing this to our attention. We will start investigating right away.

[gusty jacinth]

Try to login your account by 2nd or 3rd login

[signal dew]

@lime juniper I can't get my ID because I can't log in to the account, how do we handle it?

[night cloak]

Ali Emtaa solves the problem

[signal dew]

Who is Ali Emtaa

[night cloak]

Ali when will solve the problem of Facebook

[austere comet]

How did I know everyone has this problem?

[signal dew]

Has there been any progress? @lime juniper

@gusty jacinth

[lime juniper]

We are working on it.

[signal dew]

ok my friend, can you let me know when there is an improvement?

@lime juniper

[hazy kayak]

Why am I so lagging, 134ms on NA server?

[bitter hemlock]

Peace be upon you, my account was stolen by a person because my information was leaked to him and he changed the internal link, the email and phone number, and there is no way to enter my account. I spoke to the company and submitted my information 10 days ago, but I did not receive any response. My account is (5679005349) I hope for an early reply. Thank you, PUBG Company

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further instructions on how to contact the customer service. If a response is not expected then please wait patiently as the customer service receives an enormous amount of requests every day.

[junior birch]

What is the device you are using?

[bitter hemlock]

I do this and i wait 10 days but no response

The game didnt tell me if my information is approved or not

[junior birch]

Please refer to the last part of my message. Please try contacting them again or wait patiently as the customer service receives an enormous amount of requests every day. This is something we can not help through this platform.

[austere comet]

Working?

[bitter hemlock]

I submitted the report from the same device that I was playing on. Does this help?

[junior birch]

It is recommended that you contact the customer service from your compromised account.

[junior birch]

To update your account settings, please log in to your Midasbuy account and navigate to the appropriate section within your account settings. For further assistance with this, please contact Midasbuy's customer service by sending an e-mail to [e-mail].

And, please note that this channel is intended for support related to PUBG MOBILE. Thank you for your understanding.

[bitter hemlock]

The thief kicked me out of the account

And he linked to his phone number

And enable two-factor authentication

[junior birch]

If your social media accounts are compromised, it is recommended that you reach out to the customer service of your social media accounts for possible recovery, @bitter hemlock.

If you do not have access to your PUBG MOBILE account or any of the linked login methods, it is highly unlikely that you will be able to recover your account.

If you have an access to any of the linked login methods, please contact the in-game customer service. We are unfortunately unable to assist with account-related issues through this platform, thank you for your understanding.

[bitter hemlock]

I have the facebook now

[bitter hemlock]

But how did I get tired of my account? I swear it's my account, and I have the evidence. How can I submit it?

I pay allot on it

No solution??

[junior birch]

As mentioned earlier, we cannot provide assistance with account-related issues through this platform. You may contact the customer service through the instructions provided below and please do not be persistent after you have already been answered, @bitter hemlock.

[bitter hemlock]

Okay thanks u for help

[short orchid]

can i ask something !?

[junior birch]

Please state your query.

[signal dew]

@lime juniper Any progress ?

[meager bolt]

Can someone please help me?
For the past three months, I've been experiencing high ping and a lack of smooth gameplay when using my WiFi. I really want to be able to play games using my WiFi connection. I asked for assistance here a few days ago on how to fix the issue, and I followed all the suggested steps, but unfortunately, none of them resolved the problem , I had to reach out to customer service. However, I just tried playing on my iPad and noticed that I have a good ping on that device. Now I'm unsure about what to do next. I'm considering resetting all my settings and performing a hard reset on my iPhone, but if that doesn't help, I'm not sure what else to try. I can't rely on using data forever, and it's really frustrating. Any advice would be greatly appreciated🥲

My device- IPhone 14 plus

[honest scarab]

Dear Pubg Team, Recently I have received a message Your account will be banned for violating regulations unlocks on then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account.

[gusty jacinth]

Please be patient they are working on it thank you.

[signal dew]

We are not prophets, how long will this process take? @gusty jacinth

[gusty jacinth]

It will take some times please be patient they are working on it.

[signal dew]

Let me tell you something bro, there is no word that pisses people off as much as the word "be patient". If you don't know, just say "I don't know".

thank you have a nice day.

[gusty jacinth]

No one’s know the exact time but you need to be wait other players are also waiting.

[signal dew]

OK bro. I hope you will let me know when there is an improvement.

And thank you again for everything.

[stone sierra]

Best way to find a team with coms?

[green agate]

#1092960389219766342.

[simple wolf]

Facebook sign in doesn’t work, “App not active” fix this asap

[sonic hedge]

Is there any customer service agent using discord?
I been waiting for many day and the response didn't reach to me

[bitter hemlock]

Hi anyone can help me here?

I got this message but if i obtain the code no code in email why?this

I have new problem noww!!

[latent parcel]

plez ineed fix this problem

[brittle pilot]

Same with me

[latent parcel]

yeah

[bitter hemlock]

I think all have the same problem

All of us

[brittle pilot]

I tried logging in on my brothers device still same

They will fix it soon

[bitter hemlock]

This is a bug from the game

[bitter hemlock]

Yeah

[latent parcel]

today ?

what ido now ? just wait ?

[brittle pilot]

Wait

[bitter hemlock]

Yes my account have been hacked from 10 days and tdy i got this email i was so excited but i will wait to fix this problem

[latent parcel]

oky iwait for fix

[brittle pilot]

Lets just stop texting here since it’s #questions

[bitter hemlock]

Yes

[latent parcel]

thx for you help guys

[jovial zealot]

@bitter hemlock @latent parcel see #news

[light trout]

No, the only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[young elbow]

What’s with a price increase for uc @lime juniper?

[inner roost]

Why

[inner roost]

Same I have this too 😭

[young elbow]

Kindly check #news, @inner roost.

[round aurora]

yesterday i have an problem with download resources of pubg mobile then i use vpn for downloading resources not for playing game but only download resources on guest account, now the problem is i download all resources and i login my main account some of my skins not downloading so now what should i do?

[gusty jacinth]

Use 1.1.1.1 for downloading your skins

It’s totally safe

[round aurora]

no i have windscibe

[hollow drum]

When will be the 2.6 update coming

[round aurora]

@light trout ?

[gusty jacinth]

Which country are you from? @round aurora and which version are you using? Global or KRJP?

[round aurora]

stuck at tjhis

[storm locust]

Use vpn

[gusty jacinth]

Use 1.1.1.1 otherwise gear up boosters

but pubgm never recommend to use vpns

[bitter hemlock]

???

[bitter hemlock]

..??

Anyone here?

[versed cedar]

Missed about 300uc from my account, can I get help from a moderator here? To understand where they went, I do not spend data uc

[bitter hemlock]

@lime juniper

What happened? I received an email from the game that my information is correct and you agree with it, but the mobile number is still available and the secondary verification

[night cloak]

Ive for a question concerning a profile picture I've been using. And would like a final say on if it's bannable or not by someone who's knowledgeable in it.

[gusty jacinth]

Tap obtain

[bitter hemlock]

Someone hacked my account this is not my numberr

[gusty jacinth]

Its just a issue from pubgm you need to wait it will be fix soon your account is safe no need to worry

[bitter hemlock]

Look at this email!!

[night cloak]

Can I dm you about it it'll be a little easier.

[gusty jacinth]

yes

[gusty jacinth]

please try to contact with customer service

[bitter hemlock]

How?

[gusty jacinth]

Login page top right you can get customer service option

[storm flume]

Please contact the customer service for further assistance, @bitter hemlock. Refer to subpoint 5.4 in #faq for further information.

[gusty jacinth]

@bitter hemlock

[bitter hemlock]

It tells me to recover the account from the information, but I submitted it and I received an email saying that my information agrees with it??

[gusty jacinth]

Can you show me?

[bitter hemlock]

This is the email wait

Look

[gusty jacinth]

You connect you account with email?

[bitter hemlock]

Yes

[gusty jacinth]

Then use that email for login

[bitter hemlock]

If i want to join by email no code sends to me

[gusty jacinth]

And choose code

[bitter hemlock]

I pay allot in this account !

[gusty jacinth]

Is your email still connect with your account?

[bitter hemlock]

No the thief changed my number and changed my email

The facebook now is linked

But i make the account recovery

And the game submitted my information

[gusty jacinth]

So your Facebook is linked?

Rn?

[bitter hemlock]

Yes

[gusty jacinth]

You need to wait until pubgm fix the problem

[bitter hemlock]

Plz help me before he unlink my facebook account from account

My*

[gusty jacinth]

After that login your account by fb and remove that email and phone number

[bitter hemlock]

The problem was solved

[gusty jacinth]

Sadly i cant help you about that maybe community manager can help you otherwise try to contact with customer service thank you

[bitter hemlock]

If i want to join the account by fb the account want the secondary verification

[gusty jacinth]

@thin halo can you help him?

[bitter hemlock]

Does my account come back?

[gusty jacinth]

Is there any solution? @thin halo ?

[gusty jacinth]

I think you need to wait patiently cause PUBGM trying to fix this fb login problem

[bitter hemlock]

The pubgm solved the problem

I can login by fb but if i want to join the account i want the thief phone number

Because he put secondary verification

[gusty jacinth]

Try to change those 3rd logins after you can login your account successfully.

[bitter hemlock]

I reply to the company through the e-mail that was sent to me and tell it my problem?

Does this help?

@gusty jacinth

[gusty jacinth]

I think so try

@bitter hemlock try to login now

By facebook

[bitter hemlock]

@gusty jacinth

[gusty jacinth]

Change verification methods

@bitter hemlock

[bitter hemlock]

@gusty jacinth

[gusty jacinth]

You have 8digit backup code?

[bitter hemlock]

How can i get it?

[gusty jacinth]

<@&481161015728406538> can you guys help him?

[gusty jacinth]

Link your number, swipe down and open backup codes

[bitter hemlock]

I cant join my accounttt

[gusty jacinth]

Contact with customer server there is the last option

Sadly i cant help you about that.

[bitter hemlock]

Okay i want to contact with him but if i tap to the help button the game want to submit account recovery and I submit itt and the claim is successfully

@gusty jacinth

I will contact with him by email is this good solution?

[gusty jacinth]

I think so

Try to do

You didn’t connect your account with 2nd verification? @bitter hemlock

[bitter hemlock]

I only have facebook but the customer service in the last email

Told me

My email was linked

@gusty jacinth

But no code in the email if i want to join by email

[gusty jacinth]

Try to check your email again

[glossy sable]

You have been told multiple times to contact the in-game Customer Service, @bitter hemlock.

[bitter hemlock]

When I call, they want me to return the account from the information. Understand me, and I returned the account by this option, but there is a problem, which is that his mobile number is still in the account

[sonic hedge]

If the customer service didn't response for 14 days mean I got skipped?

[glossy sable]

Contact them again if you didn't get an answer after a week.

[bitter hemlock]

@glossy sable

[upbeat lotus]

Has the next PMCO date’s announced @lime juniper ?

[feral hamlet]

how can this clout feature be leveled up?

[light trout]

You can increase your clout by sending popularity gifts, @feral hamlet. The amount of clout that can be gained varies with the popularity item that you send.

[lime juniper]

It is because Apple Store increased their prices. We released an in-game announcement about it.

[terse pivot]

Hi why my game lock 30fps my phone is 90hz

@lime juniper can u help me?

[sturdy hornet]

It says you should wait for 14 days and I’ve waited for approximately 21 days .

What’s the issue ?!

@lime juniper

@celest shadow

@light trout

[sturdy hornet]

Istead of raising your price for UC look for the accounts that was spent more than $10k and not able to get it back !

[gusty jacinth]

Whats your device name?

[sturdy hornet]

I am having same issue here !

[sturdy hornet]

This guy is having same issue too !

[terse pivot]

Oppo A96

Snap drag 680

Ram 8

Refresh rate 90hz

[sturdy hornet]

<@&481161015728406538>

[terse pivot]

Stuck w 30fps

[gusty jacinth]

Yes your device wont support 90fps

60fps require “Snapdragon 765” and your device processor is snapdragon680 @terse pivot

[terse pivot]

How bout 60

In pubg newstate i got 60fps

[gusty jacinth]

New state mobile and pubg mobile is totally different game

[terse pivot]

Oh

Ok

[gusty jacinth]

Anything else you want to know? @terse pivot

[terse pivot]

Nope it just that last time i alsay get 50 60 fps

Now lock 30

;-;

[gusty jacinth]

But in pubgm 60fps requirement is sd 765

[bitter hemlock]

The pubg customer service team send to me a email and said to me your info is approved but the theif phone number stilled in accout

Account

[sturdy hornet]

@bitter hemlock how long did you wait to receive an email from PUBG support?

[bitter hemlock]

11 days

[sturdy hornet]

That’s weird bro

I think when they recover your account they must unlink all social media from it

What’s your account ID ?

[sturdy hornet]

It says you should wait for 14 days and I’ve waited for approximately 21 days .

[vague saddle]

did you enter the correct email?

[night cloak]

i want to speak with game developers @lime juniper pubg isn’t answering

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @night cloak.

[night cloak]

and that acc aswell

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[sonic hedge]

@thin halo is that real bot?

Pls remove if not bro

I almost fall for it

[thin halo]

@polar marsh is a real bot. You can see there’s a bot tag right beside the name.

[sonic hedge]

So mean I can send info at DM?

[thin halo]

The bot cannot reply you, @sonic hedge.

[sonic hedge]

Ah ok
But he said refer to private message

I want to get my acc back and
The customer service taking so long to response me.
Also the thief ranking down with my account

[thin halo]

It meant you should check your dms with the bot since it will send you a message for your reference. It is not meant to be replied to.

[sonic hedge]

I played rank to Ace master before I got hacked and now my acc reach at ace tier

[thin halo]

Unfortunately, you can only wait for them to assist you.

[sonic hedge]

They response with email even if they pass or skipped my recovery file I submit? Or they just don't care if I got skip

They response the email ' sry we can't help you cuz Ur evidence is not enough for us to recover your account or

They just don't care . Not responding?

I just want to know
At least they may response with one email or not ? Even if my account can get back to me or not

[thin halo]

The information you provided might not be enough for them to take further action. You should try contacting them again and provide the information they required correctly.

[sonic hedge]

I mean they still not responding

[frank saddle]

It's normal for customer service to take some time to respond due to the high volume of requests they receive daily [[1]](#questions message). They should eventually contact you, but please be patient and understanding while waiting for their response [[1]](#questions message).

Generated using AwesomeQA AI

[sonic hedge]

I said that was for example

[sonic hedge]

Real question

At least they might sent to me one email ,right?

[thin halo]

Do you mean that you contacted them through email?

[sonic hedge]

Nah but they said they will response to the email that I submitted

That not how's work?

Wait they recontact with what method? Sir

Sir what kind of method they used to response sir. I though it will reach to my email that I submitted

And it's been many day

[fiery cradle]

Good afternoon, my account was scammed on the 25th, after a couple of days the developers removed the links, no one could log into the account, neither the scammers nor I, I was waiting for a response to the application from the 25th, more than 14 days passed, I wanted to re-apply, but writes to wait 3 -6 months, which means the application was approved, but the answer did not come to the mail, when i try to enter through the mail, the code does not come. What to do, it would be possible to contact one of the developers, all the evidence is there, I can’t wait anymore ... 5 years of playing and a lot of money invested in the account 🥲

[thin halo]

It may take a long time for them to reply you. So please be patient. They will get to you when they can.

[sonic hedge]

At least they will reply with one email right?

[meager bolt]

Has the facebook thing fixed? Just curious

[storm flume]

Please contact the customer service for further assistance, @fiery cradle. Refer to subpoint 5.4 in #faq for further information.

[sturdy hornet]

me too man I've been waiting for 21 days now

[sturdy hornet]

how long is a long time

?

@thin halo

[fiery cradle]

I have same problem , bro

[sturdy hornet]

@lime juniper

[thin halo]

I can’t guarantee this. You should try again if they didn’t reply you.

[sturdy hornet]

solve the issue , everyone here says it takes more than 14 days to recover it !

[fiery cradle]

Pubg support don’t care about players , to be honest, it’s no answer , they just unlinked all my social , I had 4000 uc on rp and more than 2 weeks I can’t open my account , they accept me as a owner and didn’t send me code in mail

[sturdy hornet]

you cant file another claim unless the first one is reviewed bro !

[fiery cradle]

I spend 5 years of my life and a lot of my money and just lost my acc so easy

Pung support just let me wait and just ignore me …

[sonic hedge]

I am from Asia and so poor. I just play the game cuz I love so much. And I try my best to save money and try to reach my m416 glacier to lvl5 and got hacked

[sturdy hornet]

@lime juniper what song are you listening to ?

[fiery cradle]

I also love pubg and it’s not even about money, I miss my account 🥲🥲🥲

[bitter hemlock]

How can i send the pictures in the game !??

@lime juniper

@thin halo

[fiery cradle]

It’s a bot, he send me same message

[fiery cradle]

Help me pls

[bitter hemlock]

Aghhh

Bad service

[sturdy hornet]

My account was hacked in the first days of april

almost a month

and all good

[fiery cradle]

Is there a developer in this group who would help solve the problem? It’s not only me who have this problem …. Pubg support just ignoring

[frank saddle]

You can try contactingPUBG MOBILEsupport by following the instructions in #faq sub point 5.4 [[1]](#questions message). However, I cannot guarantee that a developer will directly address your issue in this group.

Generated using AwesomeQA AI

[fiery cradle]

In game they ignore me , and only not answer my messages

[bitter hemlock]

Same

I reached conqueror and i pay allot in my account but pubgm ignore us

[vagrant tulip]

Can i have a screenshot which confirms the approval of your recovery request and that the cheater number is still linked in the account?

[bitter hemlock]

لو عربي كلمني عربي

[storm flume]

Please do not use languages other than English, @bitter hemlock. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vagrant tulip]

Hmm I’m suspecting you’re maybe a victim of scam can you click on this and send a screenshot?

@bitter hemlock

[bitter hemlock]

Okay

[vagrant tulip]

Great that’s their contact email, That’s not the main approval mail, Please look for an email from [e-mail]

[bitter hemlock]

No email from norelpy

@vagrant tulip

[vagrant tulip]

Then your request wasn’t approved

You need to receive an email that says your claim has been approved

[bitter hemlock]

Then why this email deliverd to me?

Delivered *

[vagrant tulip]

I honestly don’t even know, did you contact them before receiving the approval email ?

Also can i have your id?

[bitter hemlock]

5679005349

[vagrant tulip]

Your request isn’t approved yet, It’s still processing within 14days limit as written when trying to recover your account.

[bitter hemlock]

Then?

[vagrant tulip]

Then wait for the approval email from [e-mail].

Please be careful to check the emails and note that PUBGM Customer Support doesn’t ask you for any verification codes to be sent to them.

[sturdy hornet]

@vagrant tulip bro my appeal has been on hold for 21+ days now

[vagrant tulip]

Send them an email they should be helpful with that.

[sturdy hornet]

What should I state in the email

And to which email address should I send the email

?

Should I contact [e-mail] ?

[frank saddle]

You should send your email to [e-mail] for general queries [[2]](#questions message). However, for account-related issues, it is recommended to contact customer service through the in-game AI system [[1]](#questions message).

Generated using AwesomeQA AI

[vagrant tulip]

[e-mail]

[sturdy hornet]

Ok

[fiery cradle]

Only bot answer …

[vagrant tulip]

Not at all, Try the new support.

[sturdy hornet]

@vagrant tulip she is right

[vagrant tulip]

The answer is clear send them what they needed

[sonic hedge]

How did you do that? To get reply from the service

Man

[surreal fractal]

How can i turn on this notification for my Bugatti

[sonic hedge]

Rich guy come to flexing and
We are here with sadly and hardly due to our precious account got hacked.
Nothing much in my account just glacier lvl5 but still want back cuz it was only and best for me

Unconditional for me

[fiery cradle]

I send more than 10 messages with full info and photos and get only bot answer

[surreal fractal]

@vagrant tulip

[fiery cradle]

My question was how can I enter acc if I have submitted a claim, but no message from pubg on my mail even after 14 days … they accepted my request that this is my account, they confirmed it, but did not send me a single message how can I log into my own account, and when I try to log in with the mail code, the code does not come to my mail. Actually I don’t know how enter acc

[fiery cradle]

put your car in the lobby first

[sonic hedge]

How many day you need to waited for their response?

[surreal fractal]

how doi do that..its already selected..ingame i can use it..but in lobby its not working

[fiery cradle]

It’s was 14 days but when they accepted now it’s need 3-6 month . But I wanna understand how they unlink everything on my acc and how they accepted me as a owner of acc if they didn’t even write me on my mail …

[vagrant otter]

My FB page got strike on November 26, 2022. I have not violated any copyright. Please help mee

page has 30.000 follower

i need help plzz

[sonic hedge]

14days exactly
And still need to wait more to 3 and 6 months again?
Man what if the thief play cheat file on my acc within Their review time or response time

[fiery cradle]

go to the "transport" section and select your buggati so that it is shown in the lobby, maybe you even removed "show your car" in the settings

[fiery cradle]

Idk what’s in ur acc, but in my acc , pubg unlinked all social and number and mail , so even scammer couldn’t open my acc, but i don’t understand why pubg didn’t send me message about it and how can I open my account without any link

[sonic hedge]

I think they needed to add serial numbers or order numbers to what amount of submitting file we need to wait to reach our turn to check the submit file we sent

[sonic hedge]

Your sound like fine cuz the scammer or hacker can't play the same so the other problem couldn't happen

But mine what if the scammer the thief play cheat file on my acc

What is the responsibility for that to us from customer services

[fiery cradle]

Yes it’s good , but scammer already kill my kd , rank , deleted everything and wasted all my uc

[sonic hedge]

I don't want to blame but they working much faster than 14 days

They must

Work faster

[fiery cradle]

I have 4 k in rp , and if I don’t open my acc it’s will go

[sonic hedge]

Yeah I left 600+ uc onmy account

I hope that dog don't use on stupid thing

[fiery cradle]

Bro , since 25.04 they don’t answer me

[fiery cradle]

I had about 10 k

[sonic hedge]

Sheesh you rich

[fiery cradle]

It’s already wasted I think

[sonic hedge]

Yeah I know my acc is alot smaller or poor than u guys

All my own was just M416 glacier lvl4

But still want back cuz it was my precious

I mean lvl5

[fiery cradle]

All want them acc back, it’s not about poor or rich

[sonic hedge]

My dream was to reach the maximum lvl

[sonic hedge]

Yeah but the customer service need to work more faster

Why they take so long
14 days is enough for the hacker destroying our acc completely

[bitter hemlock]

Same message

[sonic hedge]

The customer service must take the responsibility for that

Sheesh you guys got the response from the service? What a lucky guys

[fiery cradle]

It’s not answered 🥲

[bitter hemlock]

@fiery cradle