questions

[sturdy hornet]

I am not the sole individual who has suffered from losing my account. Many others have experienced this problem prior to my own experience. Therefore, why would I choose to invest my money into an account if breached by unauthorized individuals, cannot be retrieved? For instance, would you purchase a car that could be stolen if left outside and never recovered?

[native anvil]

Please avoid giving unhelpful answers that do not contribute to solving the issue at hand, @dusty crow.

[dusty crow]

in game CS support is almost non-existent (I tried myself), you just reiterated what he already did. Is your response that useful?

[uneven zephyr]

If I delete my facebook account after connecting my twitter account, won't my facebook account be automatically deleted from the game?

[dusty crow]

no

[cyan citrus]

To remove or unlink your Facebook account from your PUBG MOBILE account, you will need to do it through your Account settings of the game.

[uneven zephyr]

omg thanks

[cyan citrus]

You're welcome, @uneven zephyr!

[night cloak]

@lime juniper

[native anvil]

How may we help you, @night cloak?

[round solstice]

Why other maps except erangel and livik took more the 10 min to join or U can’t even join in it!!!?

I hope pubg solve that issue , cuz I like sanhock and miramar a lot.

[native anvil]

Matchmaking depends on player activity. If there are currently not enough players in the queue, matchmaking may take longer than usual. You may try to switch to a different game mode or map. We unfortunately cannot help you with matchmaking.

[frail prism]

Hi I won in Rom, but I didn't get a prize

[empty oracle]

Is trading items illegal in metro royale

[native anvil]

It will be sent soon. We kindly ask for your patience.

[native anvil]

Trading in-game items is against the terms of service.

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first need to recover access to it by contacting the Facebook's customer service: https://www.facebook.com/help, @night cloak.

[latent otter]

Hi guys need help

I lost access to my account with all links

Mobile and email linked

Any ideas ,,

…

[cyan citrus]

If it's been less than 30 days since you initiated the deletion, you can cancel your account deletion by logging into your Facebook account. If that is not the case, and if you are unable to recover your Facebook account, it is highly unlikely that you can recover your PUBG MOBILE account as Facebook was the only login method connected to your PUBG MOBILE account. You may still try to contact the in-game customer service for further assistance. Please keep in mind that It is always recommended that you connect your PUBG MOBILE account to more than one login methods in case you lose access to one of them.

[latent otter]

Qundi

Can you help me

[cyan citrus]

How did you lose access to your login methods, @latent otter?

[latent otter]

I cant open it at all

When i try log in with twiter i found new account

Same with all other links

When i try to ask for code nothing came to my email or mobile

[storm flume]

Please contact the customer service for further assistance, @latent otter. Refer to subpoint 5.4 in #faq for further information.

[latent otter]

I tried but no response at all

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently in the meantime, @latent otter.

[latent otter]

Any idea what that issue

If any face the same issue

[cyan citrus]

We are unfortunately unable to help you with account related issues through the community, @latent otter. Please continue with the customer service.

[latent otter]

Can you provide me with email to customer service to describe my issue

[cyan citrus]

The e-mail for the customer service is [e-mail], @latent otter. However, they only recommended way to contact the customer service is through inside the game.

[latent otter]

😒

I don’t have any access to my account

When iam trying from the log in bage they just ask for my id ..I don’t know how they answer mr

[cyan citrus]

We unfortunately will not be able to help you with this any further through the community, @latent otter. Please continue with the customer service.

[latent otter]

Thanks

[sage gyro]

iOS gameplay best vpn please

[cyan citrus]

You're welcome!

Please refer to my previous response, @sage gyro.

[tiny vapor]

is the helicopter permanent once you buy it?

[cyan citrus]

Please share a screenshot of the item you want to purchase, @tiny vapor.

[tiny vapor]

if you can give me a minute, im doing all talents at the moment i will get back to you.

[cyan citrus]

Sure. Please take your time, @tiny vapor.

[delicate pumice]

how long does it take to get the returner's mission?

[thick hinge]

Dear PUBG Mobile Support Team,

I hope this email finds you well. I am writing to request your assistance in recovering my PUBG account, which I accidentally deleted.

I have been an avid player of PUBG for quite some time and have invested a significant amount of time and effort into building my account. However, due to an unfortunate mistake, I accidentally deleted my account while trying to perform a different action in the game.

I am deeply saddened by this unintentional action and would like to kindly request your support in recovering my account. I have attached the necessary details of my account, including my username, email address, and any other relevant information, to help verify my ownership of the account.

I understand that account recovery may involve a thorough verification process to ensure the security of the account and the integrity of the game. I am willing to provide any additional information or documentation required to verify my ownership of the account.

I am sincerely requesting your assistance in recovering my account as it holds sentimental value to me, and I have invested a significant amount of time, effort, and money into it. I am eager to continue playing PUBG and enjoying the gaming experience with my friends and the wider community.

I truly appreciate your prompt attention to this matter and your assistance in recovering my PUBG account. I am hopeful for a positive resolution and eagerly await your response.

Thank you very much for your support.

Sincerely,
Player name: Katarina・
Player ID: 580236603

[wraith owl]

Guy's How do I make my Own map in WOW?

I just got approved

[native anvil]

The returner missions will only be available if you have been inactive for 30 days or more.

[delicate pumice]

confirmed to be 30 days or more???

[storm flume]

Please contact the customer service for further assistance, @thick hinge. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

To create a map, you can find instructions on how to proceed inside the "wow-guide" channel of the World Of Wonder server. The server link is provided in this announcement: #news message.

[delicate pumice]

i want to have the extra bonus point cards in ranked matches while not missing an RP

[tiny vapor]

im sorry for the late response

@native anvil could you help? If i buy this helicopter is it permanent for other seasons?

[onyx cairn]

Yes, those are permanently available once purchased, @tiny vapor.

[tiny vapor]

for carrying on seasons?

[native anvil]

The Royale Pass lasts for one month, which is the same amount of time you need to stay inactive to be get the return missions. If you are inactive during this period, you will not be able to complete any Royale Pass missions.

[onyx cairn]

They won't expire after the season ends.

[tiny vapor]

Awesome thanks

[delicate pumice]

i understand that RP is only a month per season, but i seem to get different numbers of days across the internet. do you have a source which contains the information on the number of days? or if you have any connection with the devs themselves?

[next heath]

modifying the game code or data pubg mobile what that mean i got 1 week

I need to know the reason

[grand coral]

i need help someone just linked their mobile number with my account and i want to remove it i even try ingame help center but nothing happened please help me before my account is gonna lost

[plain mason]

Brother if we need To request Server For local country How can we request ?

[feral forge]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and violators will get punished accordingly.

[storm flume]

Please contact the customer service for further assistance, @grand coral. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

What do you mean by that? Can you please elaborate?

[plain mason]

Brother We are more than 100 thousand players in somalia and we don't have server if we need to request our local server to get Better Gameplay how can we request Server?

@feral forge

[feral forge]

Feel free to use #996458713126797405 to share your feedback and suggestions regarding this, @plain mason.

[delicate pumice]

do mods rly get randomly pinged this often in this server?

[frail prism]

Since last week I haven't received anything

[night cloak]

So after a long time u have to renew ur login from fb right? so I didn't renew it and logged in with it and i lost my account which was linked with my fb can anyhow i get my account back??

[worthy kestrel]

Hello my account was got hacked in july 2020 i can i get it back i have alot memories in that account i also have proofs that it’s my account

[fluid bay]

i use lag fix config file and this happaned...

[vagrant tulip]

No you don’t have to renew anything, If your facebook is linked to your account it will stay linked until you unlink it

[vagrant tulip]

You can recover your account through the below procedure

[vagrant tulip]

Yeah ofc that’s gonna happen? What did you expect? UC as a reward?

[fluid bay]

bro i have proof

[vagrant tulip]

Proof of what ?

[fluid bay]

i use lag fix file

L

[vagrant tulip]

And that is not allowed

[fluid bay]

never hack in this who tf hack in pubgm😂

thats not hack imagine

k then lemme use gfx tool

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @fluid bay.

[vagrant tulip]

Gfx is also not allowed

[fluid bay]

then playing with 30fps

[vagrant tulip]

Better then losing your account

[fluid bay]

💀

[night cloak]

but when i logged in using fb it created a new account

and my old account was gone

i am pretty sure i never unlinked my acc from fb

[calm zinc]

I have facebook and twitter login and email and number login but when i enter any of them it enter a guest account not my main

[calm zinc]

I got same problem , i think there is system errors

[night cloak]

now i cant login to my account back

plz someone help

[calm zinc]

Then whats is the solution

[night cloak]

i also wanna know that

someone help pls

i really want my account back

[calm zinc]

Can you reply us

[vagrant tulip]

Did you request recently account recovery?

[calm zinc]

I tried but no thing happen when i press next

[vagrant tulip]

Did you make a request previously?

[calm zinc]

No this is first time

[vagrant tulip]

Are you completely sure ?

[night cloak]

bro

this thing msged me

and now i am seeing this

is this real or fake?

[vagrant tulip]

He’s a scammer

[night cloak]

WHAT

I GAVE him my uid

does it mean

he can steal my acc?

[vagrant tulip]

It’s fine he can’t do anything with it

[night cloak]

ok

can u help me plz

i want my account back

[calm zinc]

Yes iam sure

[vagrant tulip]

Regarding your case you can recover your account by the same way sent in the video above.

[vagrant tulip]

If you’re sure then unfortunately the account real owner made a recovery request and he took the account.

[night cloak]

please hear my reason again

so

i downloaded pubg after a long time and when i logged in using my fb account it created a new account instead of logging in to my old account

now i cant log in to that account

[vagrant tulip]

I totally understand your issue, You can recover your account by using this way

You can access the support from the login page top right corner too.

[night cloak]

okk

lemme try this

@vagrant tulip what should i do now?

[vagrant tulip]

Logout and contact the support from the login page in the top right corner

[night cloak]

okk

my account wasn't hacked tho

i lost it

@vagrant tulip

[vagrant tulip]

It’s written above there how did you lose it

[night cloak]

but i dont remember most of it

like my frnds account name

and i didn't play for 6-8 months

idk my rank on that time

[vagrant tulip]

You have to remember at least 2

You have to know all this info

[night cloak]

bruh

[vagrant tulip]

6 months or more it’s fine

But not less then 6 months

[night cloak]

ok imma try

[cyan citrus]

What kind of applications you are referring to, @night cloak?

[night cloak]

example cpu x on ios

all it does is clean ram whenever button is pressed

it doesnt interfere with the game files but with the ram

so its safe,right?

[fluid pier]

My friend changed my server, can I ask someone to change it back?

Or who can I contact?

[cyan citrus]

If you have recently changed your server, you will unfortunately have to wait for the 14 days cool-down period to be over before you can change it again, @fluid pier.

[fluid pier]

To pity

[wicked ginkgo]

Good afternoon, I would like to know where I can ask to solve a problem with my account, my Twitter was hacked.

[cyan citrus]

You should contact the customer service of your social media account for further assistance: https://help.twitter.com/, @wicked ginkgo.

[true tangle]

Hello, I can't build my island in PUBG MOBILE, building an island won't work, how can I build an island?

[green agate]

There are selectable presets that can be used in the WoW mode.

[true tangle]

I don't have anything to make an island

That is, it is impossible to enter the place where the island will be made

ID:51835584005

[sharp ether]

Could I re-apply to WOW creator? I applied with Twitch since YouTube doesn't work but I haven't been selected, so I was wondering.

[odd elbow]

Methods of getting the classic box

[green agate]

This can been seen in the crates menu.

[green agate]

I do not believe so, this is because of how long the application process takes.

[mellow oxide]

Please, my account has been stolen and you did not respond to me.
Please respond to me quickly
ID 5569598813

[storm flume]

Please contact the customer service for further assistance, @mellow oxide. Refer to subpoint 5.4 in #faq for further information.

[sharp ether]

I applied the next day it came up

some told me twitch doesn't work

[green agate]

Anything listed will work, if prompted.

[sharp ether]

ok, thanks for answering

btw, will the neon assassin power event come back by any chance? it was far the best/lucky draw

@lime juniper would you know? or maybe only for people releasing new events or updates?

[mellow oxide]

Respond to me

[green agate]

It would be announced in #news if it comes back.

For future reference, Error does not respond to general inquiries here most of the time.

[sinful wasp]

Is pubg beta version 2.6 available?

[green agate]

Please refer to the previous Dyno response, we do not help with account issues here.

[sinful wasp]

@green agate

[storm flume]

You can participate in an ongoing beta version by navigating to Beta Test Invitation within the global version's recommended events, @sinful wasp. For more general information, please refer to https://bit.ly/3BT8RKg.

[sharp ether]

I see, I know Error is very busy, I did not meant to interrupt her, thank you.

[worn isle]

Hello, what is the time out delay to be able to receive a new authentification code? Thanks for your answer

[green agate]

Around 4-5 times.

[worn isle]

Thanks but I asked how many time I have to wait because I am timed out

😬☺️

[green agate]

Around 24 hrs unless specified in-game.

[worn isle]

Oh noooo 😭 thanks for your answer 😔

[cedar bobcat]

Ban

[jovial zealot]

bab

[cedar bobcat]

Ban

ban

Ban 👹

[green agate]

Please stay on topic.

[cedar bobcat]

No

[queen maple]

Hello 😁
If i buy it now, i will be able to buy it agian tomorrow? its not 00: yet or its too late :d

[mellow oxide]

Please, my account has been stolen and you did not respond to me.
Please respond to me quickly
ID 5569598813

[storm flume]

Please contact the customer service for further assistance, @mellow oxide. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

If you purchase the Upgraded Firearm Meterials Pack now, you cannot purchase it again until next Monday. As mentioned previously, it resets every Monday after 00:00 UTC.

[queen maple]

OK ok thank you again^^

[cyan citrus]

You're welcome, @queen maple!

[rain briar]

I want to report about youtuber who is promoting scam telegram channel in which they sell and buy account and cheap UC (carding UC) i have proof also

[storm flume]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @rain briar.

[cedar bobcat]

Link?

[ripe berry]

Hello, please help me, they are trying to steal my account , VK , Google Play and mail are linked to my account, but I can't log in because someone tied someone else's phone number and put a secondary login check and now when I try to log in to my account , I am asked for some code that will come to the phone number , please help me, I will do everything to prove that this is my account.

[rain briar]

https://youtu.be/VuF_Lh_1RHE

Their is a telegram page in his discription also

[young forge]

Hi!
Why when i am eliminated and my friend(s) is still alive,

1. i sometimes can write to text chat (and i don't see chat button)
   2 ) i sometimes cannot write to text chat
   ?

[cedar bobcat]

Is the buying accounts a scam?

[rain briar]

In pubg and Bgmi account buy and selling is a illegal and yes it is a scam and that telegram owner even provide carding uc for pubg

[ripe berry]

@celest shadow help please

[cedar bobcat]

With what

I’m super smart

[ripe berry]

.

[cedar bobcat]

🧍‍♀️

[ripe berry]

-_-

[rain briar]

@cyan citrus

[worthy sinew]

Use the link provided to report the video/account @rain briar .

[rain briar]

Thanks bro

[worthy sinew]

You are welcome!

[granite fern]

Help! I haven't played for 5 months and during this time someone hacked my account and linked my number and facebook but my twitter is still linked to the account and I can enter the game but I can't unlink the number and facebook and that person is still playing on my account! Please help me return!

I've been playing since season 2 and I don't want to lose my account! it is very sad

[storm flume]

Please contact the customer service for further assistance, @granite fern. Refer to subpoint 5.4 in #faq for further information.

[cedar bobcat]

That’s crazy

[granite fern]

deleted all my friends and changed my nickname

surprised that twitter is still tied

[cobalt epoch]

Hello guys , my own account has been hacked 2days ago and I’m still trying to get it back. Could someone help me please

[violet storm]

Damn these things happen a lot huh...

[raven nova]

I can't see "uc purchase bonus in pubg KR does anyone know why?

Someone help me man I really want that outfit

[true urchin]

Hi everyone

[delicate pumice]

how many lucky vouchers does the lucky badge convert into after the end of the bugatti event? 1500?

[ripe berry]

Hello, please help me, they are trying to steal my account , VK , Google Play and mail are linked to my account, but I can't log in because someone tied someone else's phone number and put a secondary login check and now when I try to log in to my account , I am asked for some code that will come to the phone number , please help me, I will do everything to prove that this is my account.

[storm flume]

Please contact the customer service for further assistance, @ripe berry. Refer to subpoint 5.4 in #faq for further information.

[ripe berry]

I wrote but they didn't tell me anything there, they told me that you can give some form to restore your account.

[inner atlas]

@lime juniper hello miss. I hope you are good. I need some help about my pubg account. Can you please help me. It’s so urgent. Thank you

[sick ledge]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[cyan citrus]

The user was already suspended from the server. This is a scammer who would attempt to steal your account. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail], @honest bloom.

[cyan citrus]

Please add more details about the issue you are facing.

[cyan citrus]

Please follow the provided steps through the in-game customer service and wait patiently. We unfortunately cannot help you with compromised or stolen accounts through the community.

[sick ledge]

One message removed from a suspended account.

[empty oracle]

yes

[sick ledge]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[cyan citrus]

You can use your Bugatti Lucky Badges in the Reward Redemption section of the Event Shop. One Bugatti Lucky Badge can be converted into 1500 Lucky Vouchers.

[cyan citrus]

Please share a screenshot of your Account settings of the game.

[sick ledge]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[cyan citrus]

Got it! Please try to reach the Gold tier and see if your statistics will start to count, @sick ledge.

[sick ledge]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[cyan citrus]

Oh, got it, @sick ledge. Is your friend on the same server as you?

[sick ledge]

One message removed from a suspended account.

[cyan citrus]

Is Statistics page working normally for your friend, @sick ledge?

[sick ledge]

One message removed from a suspended account.

One message removed from a suspended account.

[dusty rose]

@celest shadow please need you in dm if it's possible bro !

[cyan citrus]

What is the numeric user identification of your friend?

[sick ledge]

One message removed from a suspended account.

[cyan citrus]

Yes, @sick ledge.

[dusty rose]

you are free bro need just 2 min from your time

piston is occuped

[sick ledge]

One message removed from a suspended account.

[sick ledge]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[cyan citrus]

It is working normally for me. It looks like your friend has different server than you that is preventing you from viewing their statistics, @sick ledge.

[sick ledge]

One message removed from a suspended account.

[cyan citrus]

I have responded to you. Please use this channel in the future for any PUBG MOBILE related questions or #discord channel for support or feedback regarding this Discord server.

[delicate pumice]

even after the event ends? and 1500 vouchers can buy a badge during the next event?

[cyan citrus]

Please read the last part of my previous response.

[sick ledge]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[dusty rose]

thank you bro i appreciate you are a good person good luck

[cyan citrus]

Are you not using the global version of PUBG MOBIE?

[sick ledge]

One message removed from a suspended account.

One message removed from a suspended account.

[cyan citrus]

You're most welcome!

[sick ledge]

One message removed from a suspended account.

[sick ledge]

One message removed from a suspended account.

One message removed from a suspended account.

[cyan citrus]

I was referring to the servers that you can select in the game like Asia and Middle East, @sick ledge.

[sick ledge]

One message removed from a suspended account.

[cyan citrus]

Yes, I'm using the global version of the game.

[sick ledge]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[cyan citrus]

I'm currently on Middle East server and I believe your friend should have the same server as me. That is the reason I can normally view his statistics while you cannot, @sick ledge. I have also tested this on a different account where I have selected the Asia server and I cannot view his statistics.

[dusty rose]

@cyan citrus i did some suggestions and notes in discord room it's legal?

[sick ledge]

One message removed from a suspended account.

[sick ledge]

One message removed from a suspended account.

[cyan citrus]

Yes, it is fine. Thank you for your suggestion.

[cyan citrus]

You're welcome!

[dusty rose]

welcome toghter for fair and better gaming experience ❤️

[cyan citrus]

Yes. Lucky Vouchers does not expire and can be used in the future events. Regarding the Bugatti Lucky Badge, if it expires on its own, it will automatically convert into 1500 Lucky Vouchers.

[vague saddle]

It is scammer and fake profile

[inner atlas]

Ok

@vague saddle bro my account was scammed and Tencent Customer Support#0001 asking me some questions

[vague saddle]

it's not support but a scammer. block him and report him

[inner atlas]

I gave him some information about my hacked account @vague saddle

What should i do now

Any advice

[vague saddle]

it's not even on this discord server. it's a fake profile. no one from support will contact you in a private message and ask for your data

[inner atlas]

@vague saddle bro any idea that some one can help me

[vague saddle]

Contact support in game.

[inner atlas]

Ok brother

Thankyou

[floral spindle]

Where can you see a list of hawk eye and terminator medals

[inner atlas]

@vague saddle He has my uid and he asked me some questions about my account .. should i be concerned??

@vague saddle I thought he was actually from officials

[vagrant tulip]

What is the questions exactly

[inner atlas]

@vagrant tulip he ask me about purchase history 2 recipt and some recovery questions

[vagrant tulip]

He could have made a recovery request ingame

[inner atlas]

@vagrant tulip I have already made a recovery request before this happened

[vagrant tulip]

Ok then no worries

[inner atlas]

@vagrant tulip Can anyone help me here or just ingame?

[vagrant tulip]

Regarding?

[inner atlas]

Some one scam my account @vagrant tulip

[vagrant tulip]

Only ingame and made already recovery request

[inner atlas]

Its been 4 days and I didn’t get any mail @vagrant tulip

[vagrant tulip]

It’s written that it’s during 14 days so have patience

[inner atlas]

Ok thankyou

[vagrant tulip]

You’re welcome

[tiny vapor]

how do you enable the prime name tag colour thing, like when your in the place and the helicopters are escorting and your name comes up blue, how do you get that, cuz i have prime and it’s still normal

rp prime plus is it? idk

[cloud plume]

How long you have prime?

@tiny vapor

[sick ledge]

One message removed from a suspended account.

[tiny vapor]

a week

[modest crest]

@thin halo can pubg able to take back this compensation/alms 5 points as im not a beggar but my question remains the same why there is still hackers when they promised anti cheat system is so superb and bulletproof?

[vagrant tulip]

Bulletproof anti cheat was never promised

Infact it’s impossible to be done

Finding cheaters from time to time is normal

[chrome glen]

Yo can someone explain how I’m only get ranked by 10-15 in silver/gold when I’ve won 40 of the matches and getting kills between 10-15, some games I get 50 rank points (like it was 3/4 years ago) and then I drop even more kills and get 12 rank points?

Surely at silver and gold I should be getting 50 for winning and dropping 15 not 12 it just doesn’t make sense

[modest crest]

It's become boring bro to be really honest can't even play one good game because of these hackers

[vagrant tulip]

Didn’t see a hack in decades in my side probably you have more hackers in your local server

[modest crest]

Time to delete this game 🎮

And I request them to take back this 5 pity points

As im not a beggar

Bye bye 👋

No one will answer now as I know the fact is clear

[night cloak]

Hello, I want to unlink the email because my email account is no longer working

[cloud plume]

You need to have prime more than 6 months to get prime name tag

[night cloak]

helpppp

Wich day is the weekly matches and what time in cet

[cloud plume]

????

[cloud plume]

Saturday and sunday.
For further details
Please check pinned messages of weekly matches
https://discord.com/channels/393088095840370689/818441074812518435

[night cloak]

I want to cancel the third internal link account (e-mail) because it does not receive a verification code

[cloud plume]

Contact in game support

[night cloak]

From within a game or from Discord?

[cloud plume]

Within game

[night cloak]

okay thanks

[chrome glen]

Can you help me with my query

[night cloak]

Two days a week?

[tepid lily]

Are you playing on Nusa or Livik?

[tiny vapor]

ok

[cloud plume]

Yes

[cloud plume]

Sure if i know i will help you out

[gusty hill]

السلام عليكم

[cloud plume]

Walakium salam
Please use English language here

[gusty hill]

Iwant to talk to technical support

[cloud plume]

You can contact in game support

[gusty hill]

It can't help me

[cloud plume]

May i ask what is the issue you are facing ?

[cloud plume]

What's the issue you are facing brother?

[native stump]

Hi I need official technical support can I get one in here?

[flat bobcat]

Is it possible to enlarge the driver seat positions in vehicles? I can’t see them anywhere but don’t know if it’s a glitch or its just impossible to enlarge/move?

Thanks in advance

[night cloak]

They sent me a friend request and I declined by mistake, how do I get access to the denied requests? because I denied it by mistake. Thanks in advance

[cloud plume]

No
Contact in game support

[cloud plume]

What are you referring to?

[cloud plume]

I'm not sure that i got you question right
But i think this video might help you

[night cloak]

@cloud plume Is there a way to get the list of people who sent me a friend request in the game?

[cloud plume]

All request you receive shows here and remain there for 7 days i think
But if you declined them they won't show there any more
But if your clout level is 5 or above 5 you can find them in your recent view option

Here is how you can find them
If they visited your profile

[flat bobcat]

That looks right @cloud plume , will have a go later. Appreciate it 👍

[cloud plume]

No problem brother

[fiery yarrow]

My account being hack now I’m able to login but won’t let me change email or phone

[zealous coral]

hey pubg mobile team my account got hacked from some idk and i can’t login i need some help @lime juniper

[raven nova]

Someone gona help or what?

[quiet shell]

I chose the wrong region in Verify the guardian. Does this affect the account?

[jagged heart]

Idk really

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @raven nova.

[full halo]

Hello is there a support channel regarding pubg accounts?

[cyan citrus]

What is the issue you are facing with your account, @full halo?

[storm flume]

Please contact the customer service for further assistance, @quiet shell and @fiery yarrow. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance compromised or stolen accounts. If you have a phone number linked to the account, please enable secondary verification through your Account settings of the game.

[zealous coral]

but i can’t move forward from this page

[cyan citrus]

Please use the Help option located at the login menu if you are unable to access your account, @zealous coral.

[zealous coral]

this is what i got when i try to login with my facebook account

[cyan citrus]

Please continue with the customer service, @zealous coral. We are unfortunately unable to help you with compromised or stolen accounts through the community.

[zealous coral]

i already filed a claim but idk how long it’s gonna take

[cyan citrus]

It might take a while as the customer service receives an enormous number of requests every day, @zealous coral. Please wait patiently in the meantime.

[zealous coral]

there is nothing you guys can do on your end ?

[cyan citrus]

No, as mentioned earlier, we unfortunately cannot help you with your issue through the community, @zealous coral. This is only a community support channel.

[zealous coral]

thanks for replying and guiding me i really appreciate that thanks

@mint sandal you as well thanks

[quiet shell]

no one have answer for this question!

[cyan citrus]

You're welcome!

[cyan citrus]

Please refer to this response, @quiet shell.

[quiet shell]

put moderator in this server should know the solution or why they took the role of moderator! if i will talk to the customer server then why this room here in the server!

[cyan citrus]

This is only a community channel and we cannot help you with account related issues, @quiet shell. The moderators of this Discord server are not affiliated with the customer service.

[quiet shell]

ok thanks for replying

[cyan citrus]

You're welcome, @quiet shell!

[swift leaf]

@here

guys i need help

[cyan citrus]

Hello! How may we help you, @swift leaf?

[winged dune]

Good day

I need help getting back my account

It was stolen

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance compromised or stolen accounts. If you have a phone number linked to the account, please enable secondary verification through your Account settings of the game, @winged dune.

[storm flume]

Please do not use languages other than English, @inner cloud. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[delicate pumice]

i run pubg on an ipad air 5th gen

why do i not have an option to pick a frame rate higher than "ultra"

is it because it's not supported?

[dusty crow]

poor optimization from developers

[delicate pumice]

so no way for me to get higher frame rate on this device?

[dusty crow]

try smooth extreme

[delicate pumice]

awesome, it worked!

thx

[cyan citrus]

VPN usage is not recommended as it can put your account at risk of getting suspended, @night cloak. Also, the game will automatically detect your current location and you cannot change your country/region other than where you're currently located.

[night cloak]

Thanks bro

[cyan citrus]

You're welcome, @night cloak!

[mint sandal]

@cyan citrus
When will this mode come?

[cyan citrus]

It will be available from 2023/4/20 at 00:00 (UTC+0).

[mint sandal]

Thank you @cyan citrus

[cyan citrus]

You're welcome, @mint sandal!

[indigo moth]

Hi

I have problem

They hacked my account and still my 8 level clan

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance compromised or stolen accounts. If you have a phone number linked to the account, please enable secondary verification through your Account settings of the game, @indigo moth.

[inner atlas]

Hi @lime juniper
This is DPxJAIN and my character id is 5362767141.
Iwant to bring your attention on the issue I'm unfortunately facing since April 12, 2023. Someone hacked my PUBG account and changed my email and phone number. Since then, I have been continuously making numerous efforts to get it log in back but I couldn't because He/she did something due to which I have been asking for secondary verification at the time of logging in and I don't know about that. Besides, I have also consulted and requested to In-game customer service but didn't get relevant response. To be honest, I have expended $40k in this account so far, and this issue making me crazy as even I left my job in order to sort out it first. Seriously it is making so crazy that I don't want go in depression. Kindly give your quality time and sort it out. If required, I will send all the information/ details regarding this account.
I'm expecting to get corrected as soon as possible, I will be thankful to you.

[storm flume]

Please contact the customer service for further assistance, @inner atlas. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

The Royale Pass will end at 23:59 in April 19 (UTC).

Around 20 hours.

[fiery edge]

Hi my account had been hacked about 7 months ago around the time second verification was put into effect, i had been hacked and the hacker had added his phone number to my account and completly took it over, for months he has been selling my account to multiple people, I had spent a good 6000 dollars on this game played 4 years on it and I have all the proof and things i needed to prove that my account was stolen. The customer service was all robots and i tryd reaching out multiple times but nothing ever helped, I was wondering if anyone had a second alternative to possibly get my account back

I feel multiple people across the pubg community has had this problem where when the second verification had been in effect alot of players were hacked during this time with no support or justice, the second verification couldnt be fighted agianst when it happend, I was hacked through another friend and several of my own friends were hacked so there no telling how many had been hacked and not able to get there account back because of the second verification when it had first came out, I had spent months trying before i gave up and now im back to see if things have changed at all, I have a new account but it hurts to see that all the effort and money and time i had put in the game for 4 years has been being used by others

[green agate]

There is no other method.

[inner atlas]

Hi @lime juniper
This is DPxJAIN and my character id is 5362767141.
Iwant to bring your attention on the issue I'm unfortunately facing since April 12, 2023. Someone hacked my PUBG account and changed my email and phone number. Since then, I have been continuously making numerous efforts to get it log in back but I couldn't because He/she did something due to which I have been asking for secondary verification at the time of logging in and I don't know about that. Besides, I have also consulted and requested to In-game customer service but didn't get relevant response. To be honest, I have expended $40k in this account so far, and this issue making me crazy as even I left my job in order to sort out it first. Seriously it is making so crazy that I don't want go in depression. Kindly give your quality time and sort it out. If required, I will send all the information/ details regarding this account.
I'm expecting to get corrected as soon as possible, I will be thankful to you.

[vestal swan]

I have phone number log in problem?.

[storm flume]

Please contact the customer service for further assistance, @inner atlas. Refer to subpoint 5.4 in #faq for further information.

[inner atlas]

They are not replying me

[sonic cloud]

it is best to contact support via email because support does not work in the game. They only writes off a bot that gives the same answer to everything, even if it's a different problem

[nocturne beacon]

I got killed by a hacker
How do I report?

[nocturne beacon]

I have video proof

[cloud plume]

Report him in game brother

[vestal swan]

My account phone number log in no Works 😭

[cloud plume]

If you have access to your account then please contact in game support

[deft blade]

Is it against community guidelines to use third party apps to increase pubg frame rate

[cloud plume]

Yes

[steady vessel]

i have a issue on pubg mobile global version. its don't show me the help and service. i want to refresh my links. how its can solve. because i forget my third link.

[vagrant tulip]

Where are you located?

[glossy sable]

You need to try again until you get an answer.

[glossy sable]

Wrong. In-game is better than email.

[steady vessel]

I'm from Pakistan

[drowsy crater]

Hello, I have more than one problem with the account for 9 months, and I cannot communicate with the technical support in the emulator.. Please help me

[glossy sable]

What kind of problems?

[glossy sable]

Can you show screenshots of your issues? Also, where are you located?

Yeah, I get what you mean. Same here.

Someone else may get back to you.

Oh.

Oh.

My bad. Misread. Got confused.

Can you check your main settings?

Here:

If I remember correctly, there should be a toggle somewhere.

[night cloak]

Hello i have a question

As i have lost my Phone, and if i file account recovery claim from another device, will that effect my claim ( as claim has made from another device).

[vague saddle]

No

[sonic cloud]

you will receive an automatic message in the game and close the ticket. even if I write that I have a problem logging in, it immediately says to restore the account.

In game support = bot support

[glossy sable]

Yes, you will first encounter a bot.

If you insist enough, you might get a human to help you.

[sonic cloud]

except that not at all. automatically closes the ticket and keeps going round and round. you won't get any help

[tight crown]

When is the new jet boards coming?

Or they have alr came in?

[inner atlas]

@lime juniper please help me madam.

[ancient perch]

is there anyone can help me bout something?

[tight rain]

Who will buy the Royal Pass? i need two people in the rp team to buy it cheaper

[teal osprey]

@glossy sable can u give me pubg support email?

[native anvil]

The e-mail for the customer service is [e-mail], @teal osprey.

[native anvil]

You can share your group ID in #1092983473901412382, #pubg-mobile or #media.

[tight rain]

Thanks

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @nocturne beacon. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through http://bit.ly/3ZCEgg5.

[native anvil]

You're welcome!

[teal osprey]

thx, if i wanted to report an issue to pubg throught ur staff is the video file obbligatory? cause in my type of issue the video cant show the issue so is useless

[native anvil]

Please note that the email is only intended for general inquiries.

[teal osprey]

im talking about making a post here so u guys can send to tencent

but i cant make video

[native anvil]

Are you referring to this?

[teal osprey]

@native anvil is this website legit?

[native anvil]

This is not related to the global version. For the global version, please check: https://tencentgames.helpshift.com/hc/en/.

[native anvil]

The #996546243859853424 channel requires a video recording to clarify and address the issues. If recording a video is not possible, please contact in-game customers service for additional help.

[teal osprey]

when is 2.6 coming?

[storm flume]

We currently do not have a specific release date for the upcoming update, @teal osprey. Once we do, we will publish further information in #news.

[native anvil]

If you intend to publish an in-game "video review" of suspected players, you can do so, but make sure that the thumbnails, titles, descriptions, and tags comply with the terms of service to avoid any violations. You can find the terms of service for PUBG MOBILE at https://www.pubgmobile.com/terms/en.html, @still tiger.

We cannot help you with account related issues through the community, @drowsy crater. Please contact the customer service in-game for further assistance.

[sonic cloud]

Contact support in game or via email

[winter ridge]

can i get some help on pubg gameloop

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[winter ridge]

can you invite me to their discord server

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ancient perch. Remember to read through #faq before asking questions in the support channels.

[native anvil]

If you scroll down to the bottom of the website's main screen, you'll find the Discord logo with the invite link.

[native anvil]

How long have you been facing this issue? Where did you download the game from and where are you from?

Also, please ensure that any screenshots or videos you share do not contain any personal information, @vestal swan.

[late temple]

@native anvil There is a very urgent problem. And I guess you're going to have to report that.

[native anvil]

Please provide more details regarding what you are referring to.

[late temple]

@native anvil Türkiye tip prices have been updated and prices have increased. The players in Turkey are uncomfortable with the increase in prices because the pricing is too high.

I think this price increase after 5 years will not be the last. And this price increase seems to be a continuation. Turkish players and publishers are against these prices.

[storm flume]

Please do not use languages other than English, @late temple. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

Feel free to use #996458713126797405 to share your feedback and suggestions regarding the game.

[late temple]

@native anvil I use translation, sentences can sometimes seem meaningless.

We both know this can't be a solution.

The process will take longer. It should go all the way up to the title at the beginning of this thread.

The number of players in Turkey cannot be underestimated.

For this reason, these prices should be reduced before the price increase lingers and the reaction of the players increases.

This request does not represent me, but the players in my country.For this reason, a clear answer should be given before the event goes on.

In order to give a clear answer, the person responsible for the incident must first give an account.

[native anvil]

If you wish to share feedback in your preferred language, please refer to sub-point 3.1 in the #735483472432594994 channel for a list of regional communities.

[late temple]

Is what I said understood?

[inner atlas]

@lime juniper hi can you please help me .

[glossy sable]

You have already been answered.

[karmic oak]

You need to use #996458713126797405 section. He can’t forward your concerns through this channel.

[inner atlas]

@glossy sable i get that but over-there I didn’t get any reply. What should i can do? @lime juniper

[glossy sable]

Try again and be patient.

We can not help you with that matter here.

[shut current]

Hi, I have purchased uc yesterday but I didn’t get the coin that I’m suppose to get for purchasing uc could anyone help?

[worn edge]

Hello, Can we have request to include upgradable M24 in next premium Crate?

[worthy sinew]

You can use #996458713126797405 for your suggestion, @worn edge .

[neat remnant]

Hey, if I want to unlink an account from my pubg account, for example Twitter.
It says that only after 7 days of not logging in, it will take effect.
My question is, if I log in from a different way, for example through facebook, does it also cancel my unlink proccess? Or is it just canceling if I log in through Twitter?

[night cloak]

The unlink request will be cancelled only if you login via the social network you wish to unlink

[versed egret]

https://vm.tiktok.com/ZMY7QabtB/ ban this f***k hacker please

[storm flume]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @versed egret.

[versed egret]

Not working I reported before

[native anvil]

The community manager receives a large number of reports. These reports will be reviewed and any cheating content will be deleted as soon as possible.

[versed egret]

You should delete this account fast because he is selling hack and have 1.7k viewers in tiktok live

60 kill where is security pubg?

[native anvil]

These operations are carried out by the community manager only. Every month, thousands of reports are received and reviewed, and any cheating content is promptly deleted by the community manager. Thank you for your understanding.

Are you inquiring about whether I have the authority to review reports regarding cheating content or not?

[neat remnant]

Aight, thanks for helping

[alpine flower]

I don't know if you should buy it in game or from miday buy or anything is fine
Wait for someone to reply
Until then you can contact in-game customer support for this

[shut current]

I bought that in game

[night cloak]

When does METRO royale end

[desert shadow]

Hello, why not put back the metro royale voice pack? Since the gamemode has been continued and still is

[sick shale]

Metro royale is a permanent mode.

[night cloak]

when does the next chapter start

[delicate pumice]

anyone have a specific number of days required to trigger the returner's mission? im getting various sources from the internet saying different numbers

[meager pumice]

@sick shale in 55 mins come RP?

[cyan citrus]

The new Royale Pass should be released after 2023/04/20 at 2:00 (UTC+0), @meager pumice.

[meager pumice]

Thats in 52 mins thanks,Que

[cyan citrus]

That is almost in 3 hours from now, @meager pumice.

[meager pumice]

Oh its Utc didnt see

[misty spoke]

Hey @cyan citrus

i lost my phone & my gmail link account , i just can log in with social media links ,how to remove gmail?

I tries in app and costumer service but i couldn't fix it

I can log in with Facebook and Twitter but i lost my gmail because i lost my phone so in costumer service i filled blanks which asked but it asks for the old phone which i lost

So what should i do ?

@cyan citrus ?? Please help me

[subtle island]

Hi I just have a quick question
Where is the update it's been 2 day's and there's no update so wtf is this

[cyan citrus]

Gear Front should be available soon (in around 6 minuets from now), @subtle island.

[misty spoke]

What about my question @cyan citrus
What should i do ?

I sent you a message so anytime when you can just let me know ❤️

[lethal thunder]

Why I'm not allowed to chat in the conversation tag .
What I do wrong?

[lethal thunder]

@cyan citrus please help me with this if u can.

[misty spoke]

How can i get M416 Glacier ? 💔🥺

[cyan citrus]

We are unfortunately unable to help you with account related issues through the community. Please try to contact the in-game customer service again for further assistance.

[cyan citrus]

Glacier-M416 can be obtained through Classic Crate.

[cyan citrus]

Please share a screenshot of the issue you are facing.

[misty spoke]

How and where can i speak with someone real in-game to discuss my problem with

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @misty spoke.

[misty spoke]

Yeah but i opened 100+ three times and i got nothing
I mean i didn't get M416 Glacier 💔

Now i have 65 classice crates so why i don't get it but my friend who just about 2 months ago created an pubg account and got M416 Glacier with 2 crates 😕 why just i don't get it

[cyan citrus]

It totally depends on your luck, @misty spoke. This is unfortunately something we cannot help you with.

[misty spoke]

💔💔

Thanks

[lethal thunder]

Like I'm not allowed to press the plus option if I want to share something.

[cyan citrus]

The ability to attach files is available to members above level 50 within the Discord server, @lethal thunder.

[lethal thunder]

Okay, thanks

[lethal thunder]

❤️

[cyan citrus]

You're welcome, @lethal thunder!

[night cloak]

هلو

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

I didn't understand . - Make sure to add the email: [e-mail] to your email whitelist.

[cyan citrus]

What is the issue you are facing, @night cloak?

[night cloak]

I do not receive a code in an email

What is the solution

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[golden spindle]

hello, I lost my game page in PUBG. How can I restore it. It was linked to Facebook, and I lost this page.

[cyan citrus]

Are you referring to your PUBG MOBILE account, @golden spindle?

[subtle island]

Still no update available
(What is happening the update was supposed to be in April 18 and now it's April 20)

Where is the update

[golden spindle]

Yes

[subtle island]

No update is available

[chilly raft]

Hello, I have a question for you guys

[cyan citrus]

The Gear Front is already available in the game. There is no update available in Play/App store at the moment.

[cyan citrus]

Hello! How may we help you?

[subtle island]

Is the update gonna be available in the app store or just in the game

[golden spindle]

How do I restore my page?

[cyan citrus]

If you are asking about this April 18 Update Announcement, this update was only available in the game. Regarding the next version update that will be available in your Play/App store, there is no information regarding the release date at the moment. Please keep an eye on #news.

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first need to recover access to it by contacting the Facebook's customer service: https://www.facebook.com/help.

[golden spindle]

I won't be able to log into my Facebook anymore. Page in Pubg Mobile was linked to it. Will I be able to restore my page in Pubg Mobile?

[golden spindle]

can i restore my pubg mobile page without facebook?

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first need to recover access to your social media account, @golden spindle. Otherwise, you may not be able to regain access to your PUBG MOBILE account. However, you may still try to contact the in-game customer service for further assistance.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance compromised or stolen accounts. If you have a phone number linked to the account, please enable secondary verification through your Account settings of the game, @molten oxide.

[molten oxide]

My account has been hacked by scammer can someone help me block that account and the scammer was change the name 🥺🥺

[cyan citrus]

Refer to this response, @molten oxide.

[tough notch]

Selam

I haven't been a designer for 20 days

neden

From where

why didn't i

[solid fractal]

Is it legal to have multiple PUBG Mobile accounts?

[cyan citrus]

Yes, you can create more than one PUBG MOBILE account, @solid fractal.

[cyan citrus]

Could you please share a screenshot of what you are referring to?

[tough notch]

Ok

[cyan citrus]

We are unfortunately unable to help you with this, @tough notch. You may try to contact the in-game customer service for further assistanc.

[tough notch]

Ok

Thank you

[velvet axle]

Will there be a PDP even for vehicles? I have an awesome idea for a upgradable design

[ornate thistle]

If you haven't got the WOW Creator application form results within 7 working days of the submission, then it means that your application wasn't approved.

[neon ermine]

I left the game for a while.. I downloaded the game today but I can't access my account After I researched I knew my account was stolen And the thief unlinked my old linked accounts And I can't access my account... +I have the purchase invoice+ An old screenshot of my account. I have the account information help me retrieve it id:5236974758

[vagrant tulip]

You can recover your account through the customer support in the login interface > accounts> account recovery.

[chrome surge]

Help

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[gusty jacinth]

Dont make some weird designs bro make some futuristic skins

[quaint needle]

how can i have pubg mobile partner title i am streamer

@lime juniper

[storm flume]

Please refer to subpoint(s) 3.27 in #faq for further information, @quaint needle.

[ivory stump]

for tiers, does it reset every season or every cycle

[bold gyro]

السلام عليكم , كل عام وانتم بخير ’عيدكم مبارك" لقد اشتريت حزمة RP Activity وجمعت 4910 من أصل 5000 وهناك مهام مجمدة ولا استطيع استرداد UC الخاص بي وتم مراسلة الدعم الفني ليلة أمس وطلب مني إرفاق صور للتأكد من ذلك

[storm flume]

Please do not use languages other than English, @bold gyro. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[bold gyro]

Peace be upon you, happy new year 'Happy Eid Mubarak' I bought an activity RP pack and collected 4910 out of 5000 and there are frozen missions and I can't recover my UC and I messaged tech support one night and asked me to attach pictures to make sure of that. Help me thanx

[white pumice]

Why did my rank suddenly go from crown to bronze

[sick shale]

Every season.

[ivory stump]

ohh wait so did the new season just reset today?

[ivory stump]

season reset I think

[sick shale]

No, still one more month for the season.

[ivory stump]

ohhh ok thx

[white pumice]

The current c4s11 or whatever its called says I'm crown

[sick shale]

Either a penalty for breaking the rules, or you switched to another server.

[white pumice]

OHHHHHH

Thanks

[ivory stump]

wait @sick shale whats the difference between cycle and season

[pearl sierra]

Hey
I hope you are good
Mm, I can't login on game by discord

[pearl sierra]

Actually, I can't see discord login button

[sick shale]

You have to download PUBG MOBILE from the official website if you want to use Discord login method.

[sick shale]

Cycle changes every 3 seasons.

[livid radish]

Hello Sir! I want to ask a question my friend want to send me gift bugatti we spent 3 days together and built synergy of about 80+ but he can't send me

friendship duration requirement not meet

anyone plz help me regarding this issue?

[civic dawn]

Sir! Pls help my question is While my friends are playing wow, sometimes we cannot play because I did not download one of their maps, and it is not clear if the wow map is not downloaded both while playing and entering

@sick shale

[cyan citrus]

You will need to meet all these requirements before you can gift the items for this event.

[cyan citrus]

Make sure that you have everything downloaded WoW in Download Management Center and try to download the maps separately from WoW game mode in the map selection menu.

[livid radish]

yes sir it's all done he has the same which one he want to give it to me

but still frienship duration error

[cyan citrus]

Please share a screenshot of the issue you have encountered, @livid radish.

[livid radish]

alright bro

here ya go bro

he has the same skin to his account, but he got extra card so he wanna give to me, My name also shown in the image CM RAJPOOT

@cyan citrus do u need character id numbers for further detail?

[bold gyro]

❤️

5436515297

[cyan citrus]

It looks like you are not friends for more than 72 hours. Please try again after the given time and if the issue still persists, you may contact the in-game customer service for further assistance.

[alpine flower]

Checked the character levels? I mean that might be also a problem

[livid radish]

No no we are more than 60

@cyan citrus which issue category should I select at customer support

[cyan citrus]

You should be friends more than 72 hours, @livid radish. Please refer to my previous response again.

[cyan citrus]

You will need to select the option according to the issue you have encountered.

[quaint needle]

@cyan citrus how can i have pubg mobile partner title i am streamer

[livid radish]

@cyan citrus there showing 3 days as a friend but I'll wait one more day and give it a try

Thank you for your help

[cyan citrus]

This title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community manager's discretion. You can apply for PUBG MOBILE content creation program through http://bit.ly/3p2VuQW.

[hardy sparrow]

And how to become an author

And when will the results come in the mail

@cyan citrus

[cyan citrus]

You will be contacted if your application gets approved, @hardy sparrow. You may not receive a response otherwise.

[white pumice]

@cyan citrus what does this plush do?

[waxen fjord]

I keep getting kicked out of my account ? What should I do ?

[sick shale]

It is an event item.

[white pumice]

But does it have any use?

[sick shale]

You can use them to make draws in this event:

[white pumice]

Oh OK, thanks

[misty junco]

I want to report an account, it got hacked. This account was stolen from the rightful owner. Please look into these since my friend spent a lot of money on her account. Her email is [e-mail]. Pubg ID: 51618293953

[storm flume]

Please contact the customer service for further assistance, @misty junco. Refer to subpoint 5.4 in #faq for further information.

[wild forge]

my account got hacked

[night cloak]

Thats crazy

[wild forge]

how can i get it back

where's the admins

i have everything

the receipts

and everything

[night cloak]

Ping

The admin people I suppose

[odd elbow]

What is dance Charged Armor Set

Pls send video

[static elbow]

Guys any advice on which graphics packs do you use for faster gameplay?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fringe spear.

[storm flume]

Please contact the customer service for further assistance, @wild forge. Refer to subpoint 5.4 in #faq for further information.

[west herald]

Any mod here to help

Im a winner of the x challenge games so what is the expected date to get the rewards 😊

[rough leaf]

How to fix this? Also i have only 40ammo in tdm

[thorn latch]

My PUBG account has been hack, I’ve spent a lot of money in it and have lost both access I had it the account

[cyan citrus]

Could you please share a video recording of this instance?

[cyan citrus]

media accounts and customer service in-game for further assistance compromised or stolen accounts. If you have a phone number linked to the account, please enable secondary verification through your Account settings of the game.

[thorn latch]

I cannot login to the, it has been logged out of my device and when I try to login it gives an error

[cyan citrus]

Please contact the customer service for further assistance, @thorn latch. We are unable to help you with account related issues through the community.

[rough leaf]

When i try to play Livik Aftermath or imagiversary erangel mode the time counter and people alive counter freezes so i try to close the game and open it again and then it just show me this, also i cant drop anything from inventory sometimes and i cant see weapons in inventory as well Its hard to record this but tdm is always bugged for me
Sorry for my bad English

[hot crest]

My glacier m4 disappeared from my inventory... can someone help?

[night cloak]

Hi uhh I just want to know why I got a random time out in this server

Last night I said that pubg is copying from codm (adding tanks) and not only I got timed out but also that text was deleted

This is unfair

[winged umbra]

Why can’t I collect the premium ones?

[dusty crow]

u probably said something unrelated in the wrong channel

[green agate]

Limited Purchase.

[storm flume]

Please contact the customer service for further assistance, @hot crest. Refer to subpoint 5.4 in #faq for further information.

[dusty summit]

Guys, can we cooperate? Send a message to me in PUBG, because they will kill the passion in a game. Do you enjoy friendships? All people are like a match. You enter a match. Your ranking is on me. And your kill rate is on me. They put you in a match full of 100 bots. You find 30 of them to play, and the rest are all bots. Why is this happening? You want to play other maps, people do not exist! It is true that you don't care about the game of two players!

You are killing passion with such initiatives (Mod PUBG), 5 years of existence. You do not know how to increase passion. Mods like this are not suitable. Change the joiners. It's over. If you want to bring people, put strong mods, until the server is full of bots. 5 minutes, the game ends. There are only 10 15 games left. Why all this? Other maps except bots enter the server. Each bot is 100 and there are only 30 players. Give me an answer.

@storm flume Do you work here

[inner atlas]

Hi
This is DPxJAIN and my character id is 5362767141.
Iwant to bring your attention on the issue I'm unfortunately facing since April 12, 2023. Someone hacked my PUBG account and changed my email and phone number. Since then, I have been continuously making numerous efforts to get it log in back but I couldn't because He/she did something due to which I have been asking for secondary verification at the time of logging in and I don't know about that. Besides, I have also consulted and requested to In-game customer service but didn't get relevant response. To be honest, I have expended $40k in this account so far, and this issue making me crazy as even I left my job in order to sort out it first. Seriously it is making so crazy that I don't want go in depression. Kindly give your quality time and sort it out. If required, I will send all the information/ details regarding this account.
I'm expecting to get corrected as soon as possible, I will be thankful to you. Please help me @lime juniper

[torn sun]

Hello

[celest shadow]

You may provide your feedback regarding the game in #996458713126797405.

[storm flume]

Please contact the customer service for further assistance, @inner atlas. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Hello, how can we help you?

[torn sun]

Channel terminated

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @torn sun. We may otherwise have to mute you.

[sonic cloud]

Contact support in game

[icy dock]

Hi, I learning 3d CGI animation at Masharray and i wana work with pubg mobile characters... anyone know how i can get rigged characters? if its possible

[tropic fox]

Merhaba

[azure cairn]

hey bro

i need help

someone hacked my twitter and changed email and password

he also changed name

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tropic fox. Remember to read through #faq before asking questions in the support channels.

Please refer to subpoint(s) 2.8 and 5.4 in #faq for further information, @azure cairn.

[raven nova]

Where do I get support for KR?

[native anvil]

Unfortunately, we are not able to assist with that. You can try searching for it on the internet.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[azure cairn]

is tencent support real?

@vague saddle

[west herald]

..

[night cloak]

Restart

[west herald]

What?

[rough leaf]

When i restart my weapons disappear

[night cloak]

Delete the game and reinstall

[azure cairn]

🥹

[west herald]

<@&481161015728406538> Im a winner of the x challenge games so what is the expected date to get the rewards 😊
I have sent the mail but disnt get any update from their

[green agate]

Within 30 days unless stated in the event's rules otherwise.

[night cloak]

#996546243859853424

[glossy sable]

Guys any advice on which graphics packs do you use for faster gameplay?
I would advise using lower graphics for a smoother gameplay experience if you are using a low/mid-end device, @static elbow.

My glacier m4 disappeared from my inventory... can someone help?
Can you elaborate on that, @hot crest?

Last night I said that pubg is copying from codm (adding tanks) and not only I got timed out but also that text was deleted
Tanks are something that exists in the real world, @night cloak. Adding tanks to a video game does not necessarily imply copying another game that has tanks.

is tencent support real?
You can contact the Customer Service in-game, @azure cairn.

[stark plank]

@lime juniper Hello, good work.🙏 To whom or where can I report my complaints about the management of PUBG Mobile Turkey Discord server? To you? The server doesn't care. They're not doing their job right. They do not represent us properly. They make girls who don't even have XP on the server as moderators. Doesn't even know anything about the game. We want them checked.

First of all, they don't enforce the rules themselves. If you're not looking, give me a source. Let's tell that admin about our problem.

More serious, responsible people should be assigned. You are an exemplary server. Thanks.

[placid pollen]

My account was hacked, can anyone help?

My account was hacked, can anyone help?

[tidal fossil]

مين بدو اسويلو تبعيت خرائط ببجي

[storm flume]

Please do not use languages other than English, @tidal fossil. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tidal fossil]

5563929994

[placid pollen]

My account was hacked please help

My account was hacked please help

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. You can find instructions on how to contact customer service in #faq sub point 2.8 and 5.4.

[placid pollen]

Authorities do not respond, I created an in-game petition, but I do not remember which mail, I checked all my gmeils, but there is nothing

[native anvil]

Please note that we are not responsible for overseeing the application process. We recommend that you wait for a reasonable amount of time for your application to be processed. If you have not received any in-game mail regarding the acceptance of your WOW Creator application within 7 days of submission, then it means that your application was not approved.

[native anvil]

Please be aware that we are not affiliated with Customer Service, and we cannot help with account-related issues through the community. In-game support is the only way to resolve such issues.

[placid pollen]

Ok. Thanks

[native anvil]

You're welcome!

[zinc wyvern]

I tried to buy uc from the uc station on 19.04.2023 at 17.04, but the verification code came to the phone, I entered the verification code and the message appeared on the screen as an error and they had withdrawn my money from the card, but the amount of the uc was not credited to my account and now I am a victim, please contact me

Please help

[night cloak]

Wasn't trolling answering people you guys are ignoring
Read thru rules fail to see where I earned myself a "warn"

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further instructions on how to contact the customer service.

[bronze mirage]

I try to contact customer service but didn’t get any positive response

[junior birch]

If your social media accounts are compromised, it is recommended that you reach out to the customer service of your social media accounts for possible recovery.

If you do not have access to your PUBG MOBILE account or any of the linked login methods, it is highly unlikely that you will be able to recover your account.

If you have an access to any of the linked login methods, please contact the in-game customer service. We are unfortunately unable to assist with account-related issues through this platform, thank you for your understanding.

[hushed rune]

What does investigator do in match? Can they spectate all players?

Or they also play along the game?

[bold gyro]

any admin here

[native anvil]

These are the players who hold the title of investigator, and they do play with you in the same match.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bold gyro. Remember to read through #faq before asking questions in the support channels.

[hushed rune]

@native anvil Ok. Good to know

[tulip swift]

How do I check my merit score in game?

[native anvil]

You can locate the merit system from your Profile Page > Merit System.

[hybrid stump]

is permission needed for streaming of pubg mobile on youtube?@native anvil

[exotic lava]

Are we allowed to post server invite in clan recruitment? Or which channel

[onyx plover]

@lime juniper why Karfton leave cheaters in Emulator , no more bann after new update .... I am spending much money to enjoy my game as hobby ...what are you doing Krafton actually? why leave cheaters to playing unfair..

[tulip swift]

Hello, I am playing games solo but merit not increasing? I have 7 merits left to use today

[flat wolf]

Please contact @pine current

[native anvil]

Repeat violations will result in merit recovering more slowly.

[native anvil]

Feel free to stream PUBG MOBILE on YouTube without any complications as long as you follow the terms of service: https://www.pubgmobile.com/terms/en.html.

[native anvil]

Please use #discord.

[viral lynx]

I literally didn't do anything wrong and its 1 day

[dusty crow]

just one day no problem

[viral lynx]

its a problem

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @viral lynx.

[slow ruin]

I reported this bug several times but it has not been fixed
It is found from the previous version Training park 💀

[native anvil]

Could you elaborate on this bug and provide us with any additional information you have?

[native anvil]

Please refer back to this response or contact customer service within the game for further assistance, @viral lynx. We cannot address such issues through the community.

[lusty holly]

Ok so I bought the last RP and it came with a 250 for this season and it disappeared as the new one came out is it a bug or something?

I repaired my game thinking it'd work but it didn't

[native anvil]

Please refer to this response, #1098549164385779763 message.

[steep tundra]

I have an account which is hacked 3 days ago and I tried to recover it from "help" - " account issues" but the thief do it before me to insure I am not going to contact you for 14 days so he can unlink my social accounts and take the account completely . He asked me to send 44000 uc to his main account to give me my account and i sent it to him but then he gave me a block . All provments are with me . What can i do? I need to talk to someone urgently.

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[steep tundra]

But i can't talk to customer service in-game .. it's only a robot who answers me !

I have to talk to someone

[native anvil]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[heady axle]

hi . I have a problem with lag after the update ( 2.5) , FROM months ago, and I haven-t been able to solve it. Is there someone who can help me solve this problem... The lag is too high and I can-t play

[exotic lava]

Did not work. Can't send link

[native anvil]

I mean that you need to use the #discord channel to submit your questions. This channel (#questions) is reserved for questions related to PUBG MOBILE only.

[native anvil]

What is the device you are using and from where did you download the game? Also, would it be possible for you to provide a video recording that showcases the issue you are facing?

[lethal thunder]

@native anvil I just found this 😅
Can u guys explain to me what is going on

[empty oracle]

I see ppl already playing the 2.6 version beta. I wonder where can u download the 2.6 beta

[storm flume]

You can participate in an ongoing beta version by navigating to Beta Test Invitation within the global version's recommended events, @empty oracle. For more general information, please refer to https://bit.ly/3BT8RKg.

[green agate]

The Blue Checkmark was removed as a business decision by Elon Musk, this was later transferred into a system where any individual can outright buy the checkmark.

[lethal thunder]

Well if I'm guessing PUBG Mobile and noth America are not official in twitter ?
Or they'll get it back soon?

[green agate]

They will most likely apply for it if needed.

I would check for other methods to see if the page is legitimate in the meantime.

[lethal thunder]

Okay thanks,

[foggy torrent]

Why is it that when I turn on the game music or theme songs, my stream gets copyrighted? Is there a way to avoid this? I mean only thing to avoid is to mute the music in the game but i like my lobby music 😔

Well I’ve seen some streamers have it on and do not get copyrighted though

[languid gust]

why cant i get my control layout from global version to kr

everytime i press search for the code nothing happens

[lethal thunder]

Close the game , turn off your phone. See if this works

[manic totem]

How did i get rank 47 in all talent and still advance to semifinals?

[azure cairn]

bro

[solar mesa]

How to change my Mobile number?

[cyan citrus]

Are you referring to the phone number that is linked to your PUBG MOBILE account, @solar mesa?

[solar mesa]

@cyan citrus yess

[cyan citrus]

You can go to your Account settings and tap on Change option along with your linked phone number and see the requirements, @solar mesa. After you meet the requirements mentioned there, you can change your phone number.

[solar mesa]

@cyan citrus do i login with email or phone number?

[cyan citrus]

Yes, please read the requirements in the game, @solar mesa.

[solar mesa]

@cyan citrus ok, thanks you

[cyan citrus]

You're welcome, @solar mesa!

[hollow spruce]

i got problem when i play with my airpods and turn on microphone the sounds comes out from speaker and not from the airpods what should i do?

[distant scaffold]

Hello? For the new mode i have only be able to select these 6 abilities, but i have saw many others has access to different ability such as predicting the next safe zone and air drop or smoke healing is this a p2w thing where u have to buy RP or a bug? Or am i doing something wrong?

[feral forge]

It is a bug from a previous event mode.

[bleak jackal]

Where I can report a TikTok account that sale cheats ?

[storm flume]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @bleak jackal.

[silver valve]

question please. Just started playing pubg and have been watching some streams. Some of the streamers, while playing, comment about the player they just killed was indeed a bot.

How do you identify a bot from a regular player?

[night cloak]

Hi there, I can not log in to my account in pubg

And i it’s connected with my Facebook account

If anyone can help

Plz write in private if u can later. Bye

[golden spindle]

Hello. Accidentally left the page. The page was linked to the e-mail box, but the code does not get there. How to restore the page quickly?

[stark plank]

@night cloak ore @thin halo Hello, how much is the in-game Royale Pass membership TL? (I am Turkish)

I'm going to member for the first time. Also does it make more sense to get UC?

@celest shadow Can you enlighten me please?🙏

[proud tangle]

51475152800

[lethal thunder]

Guess you've never heard of bot shooting:
1-A bot usually has his gun in single-shoot
2-They always know where you're and usually appear from nowhere
3-they run/hidden once you have a gun/hit them
4-you can kill them with anything with/without guns
5- they move different compare to a real player ( they're slow, running straight, they'll never jumped obstacle or use vehicle)

[honest shuttle]

What

[neon hull]

hey i need help regarding secondary verification

anyone here who can help me?

@everyone

[junior birch]

Could you please share a screenshot of the issue you are facing?

[neon hull]

i am not getting verification code

[junior birch]

If you have completed the requirements and have successfully submitted the application then a mail within your in-game inbox will be sent within 7 working days if you have been selected to become a World of Wonder creator.

[junior birch]

Please make sure the e-mail address ([e-mail]) has been added to your email whitelist or check your spam folder.

If you still do not receive a verification code, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[neon hull]

my id is connected with phone number

[junior birch]

Please try again at another time and there is a daily limit to receive the verification codes. If the issue persists, please contact the in-game customer service for further assistance.

[neon shale]

What do I do if I placed a recovery claim and it was accepted but I didn't receive any emails of pubg mobile to show me new ways to login

[neon hull]

i am trying it from last 3 days but it won't help

[neon hull]

how did you recover your id?

[neon shale]

Through the help button in the login menu

[neon hull]

how long does it take?

[neon shale]

7-14 working days

[neon hull]

i think they will send you email which you put on last question of that form

[neon shale]

I know but I didn't receive the email it's been over 2 weeks

[neon hull]

did they accepted claim?

[neon shale]

Yes

[neon hull]

check your email they have sent you verification code

[neon shale]

Nope checked multiple times

That's all I got

@junior birch

[neon hull]

try to login id now

[neon shale]

?

[neon hull]

watch this might help you

[neon shale]

You know if I put an email that's already linked to anthore account would that be a problem?

[neon hull]

maybe yes

[neon shale]

And what should I do

I have already sent them an email and they said contact customer service

[neon hull]

claim again with new email

[zinc wyvern]

Don't try to buy three from three stations, but the verification code came to the phone, I said confirm, there was an error on the screen, three did not come, please help, it is loading everyone, but no one is answering pubg is increasing support, they are constantly stalling

[slim haven]

Why can’t I sign in to my existing account?

[alpine flower]

What country do you reside in?

[alpine flower]

Contact in-game support
Only they can help you with game related problems both of you @neon hull

[alpine flower]

What exactly you mean?
Could you elaborate?

[night cloak]

What time is the weekly matches in cet?

[alpine flower]

You can use Google to convert time from one standard to another

#matches

[night cloak]

I don't know what time is the matches

When it starts

[neon shale]

@alpine flower حب

[storm flume]

Please do not use languages other than English, @neon shale. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[neon shale]

@alpine flower I placed a recovery claim it was accepted but know I don't know how to login into my account

[neon shale]

Ye but when I try contacting them it's not helpful speaking to a robot

[alpine flower]

#matches message

@night cloak refer to this

[tiny vapor]

do rp pass missions have to be done in classic matches?

[neon shale]

Yes

[alpine flower]

If it's mentioned as classic then yes if not no

[neon shale]

Dm me please

[alpine flower]

I don't know what you mean
But try contacting them again

[neon shale]

Dm me

[alpine flower]

No please

[neon shale]

Do u speak arabic

[alpine flower]

It's account related issues
Contact in-game support

[neon shale]

OK I'll try and get back to u

Which one do I chose

[alpine flower]

Account verification issue I guess @neon shale

Check that and lemme know

[neon shale]

K

Sends me to this page

And when I try emailing pubg they just tell me to contact customer service

[devout ginkgo]

How is everyone getting redemption uc @cyan citrus

[tiny vapor]

bettt

[hollow drum]

When will the PUBG Mobile be available in India?

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @hollow drum.

[alpine flower]

Press confirm and proceed

[neon shale]

It will just keep coming up as the same thing

[vagrant tulip]

Hello, To login into your account please search for an email that has been sent to you on the email that you wrote in question 13 in the recovery form, Once you see it and make sure your application has been approved please proceed with logging in with the same email and request a code ingame and login with it.

[devout ginkgo]

@vagrant tulip how is everyone getting redemption uc

[vagrant tulip]

There is different activities carried out by for example weekly matches and other activities carried out by different communities.

[rose flume]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rose flume. Remember to read through #faq before asking questions in the support channels.

[rose flume]

#error need help

@lime juniper need help

[real sedge]

How long does it take to community manager check live cheating content?

[sonic cloud]

What you need

[rose flume]

What can I do

[native anvil]

There is no specific time for this. The action taken depends on whether the community manager is available at the time of the report or not. When reporting a Livestream, please select "Livestream" so that a notification will be sent to the community manager.

[native anvil]

Is your account compromised?

[real sedge]

Already did that. Thanks!

[native anvil]

You're welcome!

[rose flume]

Not this is my private account

[native anvil]

Please add more details about the issue you are facing.

[stark plank]

Help?

[stark plank]

.

[stark plank]

.

[native anvil]

Are you asking about the RP PRIME/PRIME PLUS Subscription?

[stark plank]

There are two Royal Pass packages in total?

Is it true?

[native anvil]

Just to clarify, are you referring to the subscription shown in the picture or are you referring to the ELITE PASS, @stark plank?

If anyone requests money from you to recover your account, please be aware that this is a violation of the terms of service and a scam. We strongly recommend contacting the in-game customer service for assistance with hacked accounts.

[stark plank]

RP Prime.

[native anvil]

To access details about the subscriptions, such as pricing and rewards, go to the RP tab from the lobby and select the RP option shown in the picture. There are various subscription plans available for both PRIME and PRIME PLUS, with options for 1-month, 3-month, and 12-month durations.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crimson quartz.

[misty junco]

How to unlink all logins?

[native anvil]

It is not possible to unlink all accounts at once; you must use a login method to access your account. However, you can unlink login methods from your Account Settings within the game. For more information, please refer to these support articles:

How to change my linked email/mobile number: https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/383-how-to-change-my-linked-email-mobile-number/
How to quickly unlink social media accounts: https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/344-how-to-quickly-unlink-social-media-accounts/

Please note that email addresses and phone numbers can be changed but not unlinked. For further assistance, please contact customer service within the game. Refer to subpoint 5.4 in #faq for more information.

[hot crest]

I played an erangel game, I had my M416 glacier in that match then after theatch it was gone, I tried restarting my game, my phone, and even reinstalling my game I logged in and out and it wasnt there

it was right there

and it's now locked again

The chances of me getting it from the create is low

it was probably a 1 time luck thing

I've tried to get it for 2 years now

after I get it it goes

[native anvil]

This is unlikely to happen, but even if it does, it is something we cannot assist with. Please contact customer service within the game for further assistance. From the lobby, go to settings, then customer service, then items, and select "Why are my items gone?" Then click on "Contact Us" and provide the required information.

Could you please provide a video recording that demonstrates the difference in functionality of this feature between your iPhone 7 Plus, where it appears to be working properly, and your iPhone 12, where it either appears to be unavailable or not functioning properly?

Could you please share a video recording that shows the problem you are facing for further clarification?