questions

[junior birch]

You are welcome!

[analog canopy]

I just want to link my account without waiting 15 days

One sosial media

I want to add a 2nd one without waiting 15 days

[junior birch]

The current login device and the login region must have a login history of at least 15 days in the past 30 days. Unfortunately, you cannot bypass this and have to complete the corresponding requirements.

[analog canopy]

I know but I have never changed devices

Hard to login with WeChat

Can you help?

[edgy spear]

Good day guys I need support for the all talent champions

My teams points are not being counted
The points are changing for the regional ranking but not for the sever ranking

[night cloak]

Hey I need help

[edgy spear]

@junior birch

<@&639889499718942720>

<@&481161015728406538>

Please help 🥺 my team and I

[cyan citrus]

All-Talent Championship rankings are different from regional rankings, @edgy spear. While all the matches players have participated in will count towards Regional rankings, only the best 6 matches will count towards their All-Talent Championship rankings.

[edgy spear]

For the day or for the week

[night cloak]

I spend money and got no uc what I do?

[cyan citrus]

For the week, @edgy spear.

[edgy spear]

So best 3 games of all 3 days

Best 6 games

Of 3days

[cyan citrus]

Best 6 matches per week will count towards your All-Talent Championship leaderboard, @edgy spear.

[edgy spear]

Thank you so much bro

👍

[night cloak]

what about my problem?

[cyan citrus]

For some cases, there may be a delay in crediting UC or items to your account after purchasing. Please be patient. If UC or items are not credited to your account 24 hours after purchasing, please contact the in-game customer service for further assistance.

[cyan citrus]

You're most welcome!

[night cloak]

Alright thanks

[cyan citrus]

You're welcome!

[dusty flower]

Fix slow movement in TDM It's been 1 year and it's still not fixed

[cyan citrus]

Please share a video recording of the issue you are facing, @dusty flower.

[night cloak]

This keeps happening every match what do i do its been happening for 5 days

[dusty flower]

@cyan citrus all right if I encounter the problem again I'll share it

[light pagoda]

I want to ask about Dr disrespect voice pack event

@cyan citrus I want to ask you about Dr disrespect voice pack event

Will the event return?

I hope you will answer me and thank you in advance 😇

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @night cloak.

[cyan citrus]

No information regarding this, but you may provide your feedback regarding this through #996458713126797405 in compliance with the channel's guidelines.

[cyan citrus]

Sure. Thank you.

[tired fractal]

can you help me today?

[normal trench]

I just paid for the 110% boost option for the 49.99$ pack and it didn’t work I only got 4240 uc I stead of the 8k+ I should have

[fresh ember]

My account is hacked

I need help

[storm flume]

Please contact the customer service for further assistance, @fresh ember. Refer to subpoint 5.4 in #faq for further information.

[tawdry seal]

And when the rp season add a type of anime, etc. for UAZ I want to buy it?

[visual lichen]

110% of $50 is not 8000 UC buddy u done the maths wrong

[native anvil]

At a cost of $49.99, you can receive 3000 + 850 UC. If the boost is 110%, you will receive 4235 UC (3850 + 10%), not 8000 UC.

[native anvil]

Feel free to use #996458713126797405 to share your feedback and suggestions regarding the game.

Can you provide a video recording of your attempt to change your avatar within the game?

[night cloak]

Hey I changed my server to North America and now I can't play any match

Help!

[native anvil]

Are you referring to matchmaking time?

[night cloak]

Yes it can't join any match, i waiting for 5 min but nothing happened

[native anvil]

Matchmaking depends on player activity. If there are currently not enough players in the queue, matchmaking may take longer than usual. You may try to switch to a different game mode or map.

We unfortunately cannot help you with matchmaking.

[night cloak]

I tried all mod but still I can't play any match

14 days for change server! I lost my battle pass

[native anvil]

You may seek further assistance by contacting the in-game customer service. Unfortunately, we are unable to provide help with this matter.

[night cloak]

Oh man.

They can change my server?

[karmic oak]

U need to get 200% to get 8k bruh

[native anvil]

You can either wait for the cool-down period to end in order to change servers again, or try joining a team where the leader is from a different server if you are unable to find matches. However, please note that we are unable to assist you with this matter. The in-game customer service representative may be able to provide you with further assistance or suggestions to resolve this issue, but we cannot answer on their behalf regarding your server change request during the cool-down period.

[empty summit]

Hi, i see two people with first place in Nusa Building event. So rules are unclear for me. Could be ten next players eligible for mythic prize? Or, for example ten players with maximal island?? And what will happen if more than ten players will got maximal island?..

[karmic oak]

First ones to get max numbers always will be in top 1 etc

[mellow perch]

Why during the round 12 of atc qualifier, my team mates gets thrown off during matching? We can't play with 4 men we only able to get 3 or 2? Help pls

[hollow crater]

can you help me with something related to pubg?

please man

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hollow crater. Remember to read through #faq before asking questions in the support channels.

[native anvil]

If your issue is related to PUBG MOBILE Esports, please seek further assistance through the PUBG MOBILE Esports Discord server: https://discord.gg/esportspubgm.

[normal trench]

Oh I see it’s made to make you think your getting 110% value but in reality it’s a waste of money

[native anvil]

There are varying values up to 200%, but it depends on luck.

[night cloak]

Rigged.

[native anvil]

The value is displayed, and it's up to you to decide whether to take advantage of the offer and buy it or not.

[night cloak]

Rigged.

[normal trench]

I’m pretty sure 100 percent added value would be the amount I was referring too but hey I see how it works. It’s a way of showing you the overall value and made to make you think it’s added value

Because it literally says added not overall

So technically it’s a trick

[native anvil]

Regarding this matter, you can share your feedback and suggestions by posting in the #996458713126797405 channel, @normal trench.

[normal trench]

I’m not really sharing suggestions rather just commenting based on what I’m reading

Also feedback/suggestions is not really a nice way too pass the buck I already was refunded the money so it’s all good

[drowsy edge]

Hello

Anyone is here

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @drowsy edge. Remember to read through #faq before asking questions in the support channels.

[drowsy edge]

Why copy paste not working in my pubg ?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @drowsy edge.

[drowsy edge]

Ok

[fringe moon]

The registration has been completed successfully. After 10 days, there has been no response. Please advise
ID: 5688788774

[onyx cairn]

If you haven't got any in-game mail regarding the WOW creator application acceptance then It means that your application is rejected, unfortunately, we can't do anything about it, the application acceptance depends on your submission.

Thank you for showing interest in the WOW editor mode, @fringe moon.

[fringe moon]

I regret that the game lost my great and distinguished creativity

[night cloak]

At SATURDAY 25/03/2023 I HAVE BOUGHT UC OF 499$ on midasbuy.com but MY MONEY IS GOT DEDUCTED but haven’t received uc
please help me
player id 5777850189
my order number is -APP75340-20230326-5Gm390cgCIUG

[vagrant tulip]

It may take up to 24 hours to appear in your account

[night cloak]

@vagrant tulip am waiting from 7 days i received nothing 😭

[night cloak]

am waiting from 7 daya i have received nothing

[native anvil]

For further assistance with MidasBuy, you may send an e-mail to their customer service at [e-mail].

[outer elbow]

Where can I report the community?

[night cloak]

i already sended a like 30/40 mails on #midasbuy mail but they are not answering me
please help me

[native anvil]

What do you mean? Can you provide more details?

[outer elbow]

I won award from the event ending on January 25

still not arrived

[native anvil]

Unfortunately, we are unable to address this issue through the community. You may contact the in-game customer service for further assistance.

You can find instructions on how to contact customer service in #faq sub point 5.4.

[native anvil]

Please send your concern in #1055891271849353226 and wait patiently for a response.

[night cloak]

@native anvil am unable to use customer service in the game because when i write something than send em to they are just answering me your account is on recovery

but i didn’t did a report for recovery

[karmic oak]

In the UC station 110% is the worst option to purchase. If its 150% > its worth it..

[native anvil]

Unfortunately, we're unable to assist with this matter through the community. You could try reaching out to them again for further support.

[normal trench]

I realize that now

[night cloak]

@native anvil but when i tell them about my problem they always send me this message

[native anvil]

You can try the following solutions:

▫️Try to perform a routine repair of the game from login menu, restart your device.
▫️Change your DNS settings. Refer to #faq sub-point 4.3 for further instructions regarding this matter.
▫️ Clear the game cache and restart your device.

These are suggested solutions, but they may not necessarily solve the issue. However, you can give them a try. If the issue persists, please contact the in-game customer service for further assistance. You can refer to subpoint 5.4 in the #faq for more information.

[night cloak]

Hello, your account has been temporarily frozen pubg emulator

My emulator has latest update !

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @night cloak.

[nocturne karma]

I have been waiting for a response from the application review for more than two weeks. How long do I have to wait to create maps in "wow" mode? Seven working days have passed for a long time.

[dusty crow]

I have this same problem but it was only a dollar so I didn't really bother.. only way out is dispute with bank

[native anvil]

We do not oversee this application. Please wait for an adequate amount of time for your request to be processed, or seek assistance in the PUBG MOBILE World of Wonder server.

[nocturne karma]

OK, thank you, you answer me better here than the official support of pubg mobile. They repeat everything on the answering machine about seven working days, and when I tell them that I've been waiting for 2 weeks, they just end the dialogue😂 😂 👍

[native anvil]

You may need to wait as there could be a delay in announcing the result of your application due to the high volume of submissions. Additionally, it is possible that your application has been rejected.

[lusty holly]

Hey can someone send me the link to help ban people through their tiktok links please.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @lusty holly.

[peak kestrel]

Customer service stopped why?

[native anvil]

Could you please elaborate more?

[peak kestrel]

@native anvil Dear player, Thank you for contacting us. For better gaming experience, PUBG MOBILE has upgraded the service in the upcoming game update version 250. . Your service, please update to version 250 in time, submit your inquiries after March 30th. Best Regards , PUBG Mobile support team

[native anvil]

We have already provided you with suggested solutions to resolve the issue. If your account is linked to two social media accounts, such as Facebook and Twitter, and you are encountering a problem on Facebook, you can try to use Twitter. If the issue persists, unfortunately, we cannot offer any further assistance other than suggesting that you contact the customer service within the game.

[native anvil]

Please refer to this message: #questions message.

[hollow hazel]

Hello.

Does anyone know up till which IPAD model 90 fps is supported?

From which basically, the lowest to highest.

Lowest would give me an idea.

[gritty badge]

Hello i got copyrighted Streak on my youtube channel Because i posted Pubgm Videos

[native anvil]

We do not have a list of devices that support the 90 FPS option in the game. Devices with the minimum hardware requirements of a 90Hz display refresh rate and a Snapdragon 865 or Dimensity 1100 central processing unit can access the 90 FPS option with Smooth graphics. However, you may refer to the following list of devices that are unable to run PUBG MOBILE with 90 FPS: #questions message. Additionally, you can ask other players in #pubg-mobile or search the internet for further assistance.

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @gritty badge. We may otherwise have to mute you.

[grim seal]

Someone please send me pubg oceania australia and newzealand server discord link i joined it via in game email but i leave it by mistake even didn’t find in guidelines

[tacit pike]

HI

[native anvil]

If the link is not available in the list, then it is not available to us. It is possible that the link was sent exclusively to a number of players through the in-game mail. We suggest that you check your in-game mail or contact the customer service within the game for further assistance.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tacit pike. Remember to read through #faq before asking questions in the support channels.

[bleak jackal]

Why no special characters it's allow on username ?

[marble turtle]

Porque tá assim, quando um jogador te derruba?

[low beacon]

Dude I don't even play this game can I just DM the link to some higher up?

The link works now, however it asks for my ID or something. As I said I don't play this game. I just found a page on a website, which claimed to make you have aimbot and I want to report it, because I play Cod Mobile and know how infuriated I would be if some loser came out and sniped me with an AK from across a mountain

[storm flume]

Please do not use languages other than English, @marble turtle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

Try this, @low beacon:

▫️ Reports: https://docs.google.com/forms/d/e/1FAIpQLSc4OjEgxlYpcAO7zkd9-jLNvkB3nZRsrkMv-IqVII6EnL0DnQ/viewform
▫️ Status: https://docs.google.com/spreadsheets/d/1W6v_nWL5QNv6uCq2yr9F8nScb7Rm57XBKJr7wc0wlY0/edit?usp=sharing.

[low beacon]

I tried thanks

[night cloak]

Aby mod available to help please?

Any*

@native anvil

[carmine vapor]

Hey @native anvil ,

For the PUBG event info it says we cannot post to multiple social media accounts. Can I please get clarification on that?

If I post my videos to both TikTok and YouTube is it ok? Or can I only post to 1 social media platform?

[severe wave]

سلام عليكم

حسابي شخص اخر دخل وبنده 7ايام

[storm flume]

Please do not use languages other than English, @severe wave. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[green agate]

If an event's rules states to only post on one platform, then that is what you will need to do.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[carmine vapor]

It doesn’t specifically say 1 platform so I’m confused. It says multiple social media accounts. I’m wondering if that means like more than 1 TikTok account for example, versus TikTok and YouTube.

[severe wave]

Good day, PUBG Mobile. My account did not violate the rules of the game. Someone else entered the account and played with people who have violated the rules of the system. I did not finish. We are an Arabic streamer. I open broadcasts on the TikTok platform and my content is clean play.

[green agate]

That means you should only post it on 1 platform through 1 account.

[night cloak]

My pubg account is hacked which was linked through Twitter, can any of the admins are able to help me recover it?

[carmine vapor]

Ok thanks a lot for your help! 😊

[green agate]

We are not able to solve account issues here.

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @severe wave.

[green agate]

[night cloak]

Okie thank you

[idle bay]

Hi I need help

[analog elk]

سلام عليكم

[storm flume]

Please do not use languages other than English, @analog elk. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[analog elk]

I did not receive the verification code in email

@native anvil

[plush patio]

hello

[storm flume]

Please contact the customer service for further assistance, @analog elk. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @plush patio. Remember to read through #faq before asking questions in the support channels.

Please do not use languages other than English, @vital magnet. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[spiral dirge]

They stole my account and they don't help me in the game, any contact to help me and not steal my account?

[storm flume]

Please contact the customer service for further assistance, @spiral dirge. Refer to subpoint 5.4 in #faq for further information.

[olive isle]

I don't think it's nov 21 2019

@native anvil can you use the serverinfo command

[alpine flower]

It's defo not 2019 nov

[alpine flower]

Can you text in #1091283978167783474 in English

[olive isle]

I am on the wrong channel.

I haven't noticed

[round birch]

go to game

[hollow spruce]

where can i report a bug?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @hollow spruce. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[native anvil]

You can search the internet for websites that provide information about the creation date of Discord servers by using a link or server ID. Also, please remember to use #discord next time for matters related to the server.

[sharp aspen]

مرحبا لقد فقدت بيانات تسجيل الدخول لحسابي في اللعبة ولم أستطيع تسجيل الدخول وأرجو المساعدة في الوصول لحسابي مرة اخرى ، وشكرا ID 5170967994

[storm flume]

Please do not use languages other than English, @sharp aspen. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way, @sharp aspen.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[stiff kite]

fix this issue

[onyx cairn]

Type the discord link into a browser or another keyboard using application and copy it into your browser, kindly delete the message from this channel as it contains information which are just for you, not for public purpose. @worn spindle

[worn spindle]

Sorry for that, and thank you very much it works!. @onyx cairn

[tiny vapor]

What reward to you get from weekly matches?

uc etc what is it?

[onyx cairn]

Where did you buy these UC?

[alpine flower]

Delete this bill we don't need it here and contact in game support only they can help you

[stray sandal]

<@&481161015728406538> can you please add 90 fps HDR and ultra HDR for emulator which cant cause any battery issues or frame drops for high end computers and maybe add the kill effect of HDR as a choice even for smooth graphics because it looks cool trust me that would prevent alot of players from using third party apps such as gfx tools or others apps or any other glitches to unlock 90 fps HDR this is coming from a user that want a better using experience i appreciate your attention thank you have a great day.

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @stray sandal.

[celest shadow]

Feel free to share your suggestions in #996458713126797405.

[celest shadow]

You may refer to the pinned messages of #matches for further information.

[storm flume]

Please contact the customer service for further assistance, @ebon venture. Refer to subpoint 5.4 in #faq for further information.

[slow ruin]

hi
I have a problem in the gyroscope
It moves even when I don't move the phone

[stray sandal]

Excuse me i made mistake i am talking about this

[celest shadow]

When creating a post, remember to choose a tag that is relevant to your feedback.

[stray sandal]

Oh excuse a man who is fasting 😂

Thank you have a great day

[celest shadow]

No worries. Have a great day ahead!

[ebon venture]

I have a problem with my account, where is the support?

[drowsy sedge]

I got 20+ copyrights strikes from tencent and my channel terminated

I got 20 copyrights strikes from you
But all videos are my recorded and i don’t do anything wrong that videos

Then why give me strikes
#1077761379638984765 #questions

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @drowsy sedge. We may otherwise have to mute you.

[alpine flower]

Mention your problem

[kind tendon]

I'm unable to login

How to fix this

[tiny vapor]

cheers

[kind tendon]

Hello

[turbid tundra]

Does anyone know how the crew challenge ( PMPL ) system works and yes I already had read the rules. Cuz yesterday when we played all matches and we got kills and points for the games we didn’t see any changes in the leader bord. We had 107 eliminations and at the end of the day we killed about +100 and still in the leader it says we have 107 eliminations, so is the system bugged or what ? The same thing whit the points it’s doesn’t go up

[storm flume]

Please contact Discord at https://dis.gd/contact for this matter, @night cloak.

[plain ocean]

PMCO 2019 spam PK Popularity?

[alpine flower]

Please report them in game for spamming

[analog elk]

I did not receive the verification code in email

@celest shadow

[solar void]

Hi

My pubg mobile account was stolen can anyone help me

[hasty bone]

Alr

[ebon venture]

My problem is that my account has been hacked and I want to recover it

[frank hawk]

@lime juniper please man help me to recover my account I lost my account in 8 hours it’s been 8 days. I have invested 25 lac on my account please my link get washed help me

[solar void]

@celest shadow

My problem is that my account has been hacked and I want to recover it

[storm flume]

Please contact the customer service for further assistance, @analog elk, @solar void, @ebon venture and @frank hawk. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Could you please share a video recording of the issue you have encountered?

[analog elk]

I want someone to communicate with to solve my problem

can you help me?
@cyan citrus

[cyan citrus]

As mentioned previously, please contact the in-game customer service for further assistance, @analog elk.

[analog elk]

Okay

[storm flume]

Please do not use languages other than English, @tranquil jetty. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tranquil jetty]

A stranger stole my account and linked it to another account

[storm flume]

Please contact the customer service for further assistance, @tranquil jetty. Refer to subpoint 5.4 in #faq for further information.

[stuck root]

Hi, can I get some help with the speed drift event please. I’ve got a car token and would like to gift it to a friend but not sure how to

[cyan citrus]

Do you already own the car skin that you want to gift to the other person, @stuck root?

[stuck root]

I’ve collected the one Bugatti token, he wants the gold one which is just 1 token, when I go on the car and click to give it says must own a sports car first, so do I need to collect it first to be able to gift it?

[cyan citrus]

Yes, you need to own the same skin first before you can gift it to your friend, @stuck root. It is already mentioned in the event rules.

[stuck root]

Yes, I looked but it just wasn’t clear enough for me to understand. I didn’t want to collect it and then not be able to gift it. I’ll try it

[cyan citrus]

All right. Just to clarify, you will need to own the same vehicle skin that you want to gift to your friend, @stuck root. For example, if you want to gift Gold Veyron, you will need to own Gold Veyron first.

[stuck root]

Right, I understand now. I wish this was made much clearer because I don’t think I would have done this had I have known. Just some feedback but thanks for your help

[cyan citrus]

Should you have feedback regarding the event, please feel free to use the #996458713126797405 channel in compliance with the channel's guidelines. And, you're welcome, @stuck root !

[gilded laurel]

id 5721561389

[cyan citrus]

How may we help you, @gilded laurel?

[gilded laurel]

Yes

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gilded laurel. Remember to read through #faq before asking questions in the support channels.

[gilded laurel]

He ne pe pas

[limber python]

anyone help me

[fair osprey]

Why is my iPad 10 Gen so laggy when playing Pubg? Is the A14 CPU also stuck? Or is pubg not compatible with the Apple A14 chip?

[limber python]

I cannot link my account, and I really want to link my account so that I can play with my other mobile, knowing that my other mobile does not support Google game

[cyan citrus]

You must first meet the requirement mentioned in your screenshot, @limber python.

[cyan citrus]

For how long you have been facing this issue?

[cyan citrus]

Hello! How may we help you?

[fair osprey]

about 1 week

I don't experience stuttering in other games, only in PUBG

I'm pretty sure that PUBG is not compatible with the Apple iPad 10 A14 processor. I don't have this lag problem on the iPad 8 A12 processor.

[misty matrix]

hi

I am help me

[limber python]

Do I have to wait 15 days to link my account?

What are the requirements?

[fair osprey]

Where can I give feedback to the pubg official?

[tranquil wing]

I want to transfer my old Pubg account from Vietnam server to Global, can anyone help?

[magic dock]

What's this ?

[fair osprey]

You have school account in ur device？

[magic dock]

I can't buy UC in any way

[magic dock]

I don't understand

[cyan citrus]

Feel free to use the #996458713126797405 channel to provide your feedback about the game in compliance with the channel's guidelines.

[cyan citrus]

Please contact the in-game customer service for further assistance with purchase related issues.

[cyan citrus]

It is unfortunately not possible.

[limber python]

help me pls

[alpine flower]

@limber python yes mention your problem

[limber python]

Are you Arab ?

[alpine flower]

Doesn't matter what's your problem

[limber python]

So I can talk to you in Arabic

[alpine flower]

Here you need to speak only English @limber python

[limber python]

I can't link my Facebook account

[alpine flower]

Contact in-game customer support for account related issues

[alpine flower]

It says you've to login for 15 days on your device before you can link the face book account

[limber python]

I did but the problem is not fixed

Oh, I can't wait 😦

ty ty

[wheat crag]

Hey whay is your pubgm player #1 event as i have been invited to it

Can you tell me about it

[native anvil]

The PUBG MOBILE Player #1 position is available to interested players who share their game knowledge and collect feedback from the community. Members will receive monthly awards and an exclusive in-game title.

If you receive an invitation via in-game mail, you can join using the provided link.

[wheat crag]

Bro after joining will i be able to contact pubg mobile official about any problem

I have already joined

@native anvil can you come in orivate

Private

[native anvil]

Account-related issues should be resolved through the in-game customer service.

[fathom briar]

Pls everyone help me for this

[tribal cobalt]

It has been a while since Samsung s23 ultra release.

When can we expect 90fps support for device?

[native anvil]

We do not oversee this application. Please wait for an adequate amount of time for your request to be processed, or seek assistance in the PUBG MOBILE World of Wonder server.

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[lilac moth]

the "perseverance" achievement stopped at 44 days, I'm sure that I've been logged in for more than 44 days, for some reason it stopped counting days. I know all the conditions for this achievement, that's why I wrote it.

[tribal cobalt]

S23 ultra has Snapdragon 8 Gen 2 (SM8550-AB)

[cyan citrus]

Please share a screenshot of your current achievement progress.

[native anvil]

Please refer to the last part of this response, @tribal cobalt.

[tribal cobalt]

And yea I already filled the form. And also many others from Samsung s23 ultra community .

In Europe it is the most popular device for gaming

[native anvil]

If you have already submitted the form, your only option is to wait patiently. This is unfortunately not something we can help you with.

[tribal cobalt]

Great.

Is there a way to find out how high on the priority list is this issue ?

Just worried that by the time 90fps gets released , s24ultra arrives

[native anvil]

We only provide community support, so we do not have access to such information. However, improving the game experience for all players is a top priority. In fact, with update 2.5, many new devices now support 90 FPS.

[cyan citrus]

Change your game language to English first.

[tribal cobalt]

Appreciate. None of those devices even exist in Europe and UK . 🙂

People use Apple or Samsung here.

Sound issues appear again after 2.5 march 31 update.

When in a team of 4 , if one person is quiet for a period of time his microphone builds static and starts making crackling noise.

Noise goes away after affected user says something. It is very annoying bug

[astral raven]

If I have a problem with an achievement should I ask it here or in issues

[native anvil]

Unfortunately, we are unable to provide any further assistance on this matter beyond supplying you with the form to apply for 90 FPS, as previously stated.

[native anvil]

This issue has already been reported in #1090698604378849310. You may provide your details there.

[native anvil]

Please add more details about the issue you are facing.

[astral raven]

Imma trying to complete Payload wins achievements, but even though I win games it doesn't add up, so I don't know if it's because the achievement cant be completed anymore or it's a bug

That one

[lilac moth]

Thank you

[cyan citrus]

You're welcome!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @last vine. Remember to read through #faq before asking questions in the support channels.

[native anvil]

Yes, this achievement has become exclusive and cannot be completed currently, as it was only available before the return of Payload mode on June 15, 2022.

Feel free to use #996458713126797405 to share your feedback and suggestions regarding the game.

[fervent torrent]

How to speed up the account recovery process?

[native anvil]

If you have submitted a request for account recovery, it will be reviewed by customer service team. Due to the high volume of requests they receive every day, it may take some time to review your application. However, rest assured that it will be reviewed as soon as possible.

[nova ember]

May I ask some question about copyright? (bc I have no clue about that and idk that I ask it in right channel)

[fervent torrent]

Can I know the average processing time for restoration requests?

[native anvil]

If your channel/page receives copyright strikes from Tencent, you can address your concerns in the #1055891271849353226 channel. However, if you are inquiring about types of infringing content to prevent copyright strikes, you can refer to PUBG MOBILE's terms of service at https://www.pubgmobile.com/terms/en.html.

[nova ember]

Thx!

[native anvil]

Unfortunately, as we are not affiliated with customer service, we are unable to provide an exact timeframe for the review of your request. We recommend waiting patiently until your request is reviewed.

[native anvil]

You're welcome!

[fervent torrent]

Can I speak to support in person?

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[nova ember]

so ye, if I just upload a normal gameplay and I won't get copyright?

[tribal cobalt]

I am playing pubg since 2019. Been always using male as main character.

Recently I changed to female , as leveling character and noticed some interesting things.

Playing as female feels faster .. the character itself feel more agile and its movements seems to be smoother and more responsive.

Is this just imagination or are there any science involved ? Like smaller character frame to render , less pixels , less resources

[lost dome]

I can report

Id:552559163

[storm flume]

Please do not use languages other than English, @proven yoke. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

It should be "Yes, as long as your content doesn't include cheating material, keywords related to cheating, or titles and thumbnails that suggest cheating. It's also important that you take the time to read and fully understand the terms yourself, as you will be held responsible for any violations.

Note that cheating content includes the sale of in-game items like UC, popularity or GFX apps, or any additional game files (Config) that may improve performance. Additionally, mentioning the name of any cheating program, even if not intended to promote it, in titles, thumbnails, or descriptions is prohibited. For more information, please refer to the terms link provided in the previous response.

[nova ember]

oh now I understand

[lost dome]

@native anvil

[nova ember]

that mean I can post my ||noob|| gameplay normally yay

[native anvil]

You may report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

To report cheaters, you may use the report feature in-game or submit a report through http://bit.ly/3ZCEgg5.

[proven yoke]

دخلني محادثه باللغه العربيه

[storm flume]

Please do not use languages other than English, @proven yoke. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lost dome]

Not load

[native anvil]

It is allowed to speak English only on this server; for Arabic language, you can join the MENA server, @proven yoke.

To find a list of regional communities, please check sub point 3.1 in #735483472432594994.

[proven yoke]

He entered me into a conversation in Arabic

[native anvil]

Try this:

▫️ Reports: https://docs.google.com/forms/d/e/1FAIpQLSc4OjEgxlYpcAO7zkd9-jLNvkB3nZRsrkMv-IqVII6EnL0DnQ/viewform
▫️ Status: https://docs.google.com/spreadsheets/d/1W6v_nWL5QNv6uCq2yr9F8nScb7Rm57XBKJr7wc0wlY0/edit?usp=sharing.

▫️ Report cheaters: https://www.reddit.com/r/PUBGM_CheaterReports.

[proven yoke]

I don't know how to enter an Arabic conversation, tell me how

[native anvil]

https://discord.gg/pubgm-mena

[tulip lintel]

Hello

[green agate]

How can we help you?

[tulip lintel]

Can you tell what i need to do to put my OPPO find x5 pro gen1 whit 90fps?

[green agate]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics. If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit through https://forms.gle/e1cyNbdzbbhAuYWQ6 if your device does not currently support the 90 FPS settings.

[proven yoke]

Why does this happen when I want to enter the link

[tulip lintel]

But mine have the 120hz

[proven yoke]

Why?

يعمي حدا يرد بعرفش احكي انجليزي انا

[storm flume]

Please do not use languages other than English, @proven yoke. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[green agate]

Try reinstalling Discord.

Might be a rate limit somehow.

[tulip lintel]

@green agate did you see the foto?

[green agate]

Please refer to my previous response.

[proven yoke]

I did

[green agate]

@tulip lintel

[tulip lintel]

@green agate mine have 120hz

Go into 120hz

[proven yoke]

Why do these things come to me?

Why no one answers

[green agate]

Have you been in the server previously?

[proven yoke]

yes

[slow ruin]

I am trying to log in to the game using the phone number, but even if I typed the password correctly, the phone number appears to me (Login Failed)

[green agate]

Unfortunately this may mean you were banned.

[storm flume]

Please contact the customer service for further assistance, @slow ruin. Refer to subpoint 5.4 in #faq for further information.

[proven yoke]

Sorry if I'm late, but reply because I go and translate the words

[proven yoke]

oh ok how do i get back

[green agate]

We unfortunately cannot help you with external regional concerns.

[proven yoke]

Help me please

Why no?😭

[slow ruin]

I've tried to find a solution, but the customer service is slow to respond

The problem is that the verification code does not reach me on the phone number, even though I have tried all technical support solutions

[slow ruin]

@green agate

[green agate]

We are not able to help with account issues through the community.

[proven yoke]

Please try with me because I want to play with them. It's almost time to play

[native anvil]

Unfortunately, we are responsible only for this server. You can try to contact one of the administrators of that server for further assistance.

Please note that this channel is dedicated to answering questions related to PUBG MOBILE. If you have questions specifically related to this server (PUBG MOBILE), you can use the #discord channel.

[proven yoke]

They blocked me from another account not this account why can't I log

[slow ruin]

So what should I do now?
Did I lose access to my account?

[proven yoke]

Yasser, are you Arab?

[native anvil]

Please refer to my previous response again and avoid repeatedly asking about the same matter after you have been answered. We cannot assist you with this matter since it concerns another server for which we are not responsible.

[wheat crag]

Yasser can you talk in private about pubgm player #1 channel

[proven yoke]

which answer ?"

[wheat crag]

@native anvil can you talk in private for pubgm player #1 channel

[native anvil]

Please refer to this message, @slow ruin:

#questions message

You may also refer to subpoint 4.4 in #faq for further information.

[proven yoke]

I'm sorry I beat you with me, I just wanted a solution

[slow ruin]

tysm bro

[wheat crag]

Why are you not replying me @native anvil

Hey brp @native anvil waiting for your reply

[native anvil]

If you have any inquiries regarding this server, kindly direct them to one of its moderators/administrators.

We can only provide support for this server: https://discord.gg/pubgm.

[wheat crag]

AS YOU CAN SEE @native anvil

[native anvil]

Your question has already been answered in my previous response, kindly review it again and refrain from asking the same question repeatedly.

[earnest basin]

i need some information about crue challenge. can any one helP??

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @earnest basin. Remember to read through #faq before asking questions in the support channels.

[earnest basin]

we played every match but our point dident increase in crue challenge??

it stucked at a point

[night cloak]

<@&481161015728406538> is showing the middlefinger in a pfp ingame against ToS?

[green agate]

It would be reportable as offensive, but not much else.

[night cloak]

bc look

when I try to use that again it says I have been restricted until 04/07

meaning sb reported?

[celest shadow]

Correct.

[night cloak]

dannggg might wanna use a different pfp but who reports that man, theres ppl with basically naked girls in their pfp

[young fractal]

When someone abusing in match wher can I share the video for proof ?

[cyan citrus]

Please report such behavior directly through in-game using the built-in report feature or the customer service, @young fractal.

[young fractal]

I did in game I just want to show the proof al so but understand thank you

[golden grove]

مرحبا

[storm flume]

Please do not use languages other than English, @golden grove. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[golden grove]

hello i need help pubg world

hello i need your help, my account linked by facebook and someone i dont know him login my account by gmail and i want to remove him please

[storm flume]

Please contact the customer service for further assistance, @golden grove. Refer to subpoint 5.4 in #faq for further information.

[slate coyote]

Hi, I have a problem. But I want to explain the problem. But the bot blocks me, how can I explain?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @slate coyote. Remember to read through #faq before asking questions in the support channels.

[slate coyote]

Hello, my account is blocked in PUBG Mobile, can you help me? Please read my explanation in the picture.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slate coyote.

[frank hawk]

@lime juniper help me my account linked are washed 😭 my account was expensive

[storm flume]

Please contact the customer service for further assistance, @frank hawk. Refer to subpoint 5.4 in #faq for further information.

[peak kestrel]

I'm Unable to contact customer service in helpshift from login page I'm Facing this issue from more than a week

Character I'd: 5173434164
Server: Middle East
Device: poco x3
Operating System: Android 13
Network: wifi
County: iraq

[native anvil]

This issue has already been reported in #1090234907487371385. You may provide your details there.

[peak kestrel]

@native anvil I sent a message to them, but to no avail, no one responded to me

[native anvil]

Please wait patiently while the Community Manager reviews and investigates this issue. Any updates regarding this issue will be posted in the same post.

[dusty rose]

i need help please i asked so many times for role because im the oldest investigator major in game title on big maghreb i'm from algeria please help me to get the role and im content creator also

[obsidian tinsel]

I am having problem while login with mobile number. "Failed to login". any solution?

[storm flume]

Please refer to subpoint(s) 4.4 in #faq for further information, @obsidian tinsel.

[obsidian tinsel]

It is server side issue I have done everything said in faq.

[normal thorn]

Can you help my ranking is not updating

[native anvil]

If you have tried the solutions provided in this message: #questions message and the issue still persists, please contact the in-game customer service for further assistance.

It appears that your current account level is too low to be ranked, @normal thorn. Please level up further.

[native anvil]

The server does not have a role for in-game investigators. If you are interested in the Content Creator role, please refer to the Community section under Roles in #735483472432594994 for more information on how you can apply for the PUBG MOBILE Content Creator program.

[feral forge]

The question you mentioned is different from what is shown in the screenshot. Did you participate in the crew challenge but your score no longer increase, or you participated in the crew challenges while the interface said you did not participate in the game?

[normal thorn]

@native anvil till how much can u tell

[alpine flower]

It should update in a while wait for it

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I cant give my friend a Bugatti

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[normal thorn]

@alpine flower it's been two days already

Conquer show to done at 4600 point only I have 200 points more

[alpine flower]

Contact in game customer support @normal thorn

[normal thorn]

@alpine flower I tried

Nothing happened

[night cloak]

You should be on top 500 for conqueror

doesn't matter how much points you got

[alpine flower]

no you to clear 2 criteria be top 500 and your points @night cloak

[night cloak]

yeah you should be on ACE and then TOp 500

[alpine flower]

Wait for someone to answer you

[night cloak]

I know sorry for not clearing that one

But how can I gift my friend a bugatti

[night cloak]

It says Gift and Request Feature not Available

[normal thorn]

@night cloak look

[night cloak]

Should be on TOP 500

not on %

WTH

whats that

[normal thorn]

Look points that is glitch @night cloak

My points is more then #98 but I am in top 1% @night cloak

[night cloak]

Sorry now I know what you mean

<@&481161015728406538>

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

how can I gift my friend a bugatti

[normal thorn]

@storm flume I ranked glitched

@storm flume my solo rank glitched

[native anvil]

Unfortunately, we don't have information in this regard. However, you can increase your account level to be ranked.

[native anvil]

Please refer to this response, @night cloak.

[woven bone]

is there a way to disable the "team assembled" at the start of matches?

[daring rose]

my game is not starting i am a emulater player its just stuck on first screen

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @daring rose.

[daring rose]

iam playinh global verson

[vague saddle]

you must have the same buggati that you want to give too

[cyan citrus]

It is unfortunately not possible at the moment, but you may provide your feedback regarding this through #996458713126797405 in compliance with the channel's guidelines.

[cyan citrus]

Can you share a video recording of the issue you have encountered?

[short igloo]

Are headshot sound effects removed?

[night cloak]

No?

Check your settings. Maybe you turned them off.

[short igloo]

Nvm it was a bug

[zealous forum]

Hi

I have panned account from along time i want to unlink it and link the account with another character

[night cloak]

I have

[woven bone]

Thanks! I will do that.

[oblique coyote]

my account was hacked please help

[night cloak]

Can anyone help me with deleting my PUBG mobile account

[dry pawn]

Delete the game

[storm flume]

Please contact the customer service for further assistance, @night cloak @oblique coyote. Refer to subpoint 5.4 in #faq for further information.

[calm ice]

I'm not receiving any verification code from Pubg so I can enter my account can anybody help me?

[alpine flower]

Contact in-game customer support for account related issues

[calm ice]

I can't enter the game I'm in the login page.

[alpine flower]

You can contact them from your login page itself

[calm ice]

Ok i'll try thanks

[nimble cloud]

Good day!I no longer know how to fix the situation my account in the literal sense of the word under supervision!((supervision is re-addicted once a month or even twice.I play with a clean client of the game downloaded from the appstore, many times reinstalled, the iPad 5mini.Records of games can provide.You know, it's not really nice when you have the only day off and you want to play in the morning and distract you block from the game for a day.I do not use any software, no need for them and so well play.Earlier checks were and nothing was found, theWhy do this regularly?

Id 5342993126

[pulsar reef]

My account has been hacked

My account has been hacked and an email has been linked to my account maliciously and I want to unlink as soon as possible

[storm flume]

Please contact the customer service for further assistance, @pulsar reef. Refer to subpoint 5.4 in #faq for further information.

[daring rose]

my stuks on pubg mobile logo

[lilac moth]

Yesterday I wrote to you about the achievement "perseverance". I do not count the days at the entrance, I was told to fix the game and check the next day. The problem remains, what should I do? The days also stayed at 44, but I'm sure I've logged in more.

[sick lava]

Hey guys I got hacked to hacker removed my phone number and sets his can it be fixed?

[candid loom]

I have a problem with purchasing in pubg mobile where do I need to write for support

[candid loom]

Hello, I did not receive a bonus for the uc I bought today,although it should give a bonus, it was supposed to give a bonus uc. I bought 300 uc + 60 uc from the special part for the return, but the bonus uc did not come, please help . I tried to write to customer service but it says try another day, I don't understand

[oblique owl]

Why pubg mobile delete motor bike from clan shop?

[cyan citrus]

You can still purchase the Motorcycle Space Gift from the clan shop, @oblique owl. Could you please elaborate?

[cyan citrus]

Up to 1200 means that you can get any amount of random UC up to 1200 with the bonus. It is not guaranteed that you will only get what is written there.

[storm flume]

Please contact the customer service for further assistance, @sick lava. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please add more details about the issue you are facing.

[cyan citrus]

Please change your game language to English and share another screenshot of the notice.

[wooden basalt]

Id 5264943802

[nimble cloud]

There have been a number of complaints against you in connection with the use of cheats. You strive for a fair game for all and therefore set for
wadded observation. Security checks will be stricter and you won't
it is worth getting rewards for participating in tatches.
The observation will continue for 1 more day.

[candid loom]

but i bought it 4 times but it didn't give any bonus in any way

[pearl skiff]

Hey Support Team, i needed some help regarding the WOW map Creation, is this the appropriate channel for it? If yes please do so.

[green agate]

It is recommended to join the Discord server for it, but we might be able to help depending on the question.

[hot crest]

please help my payments are nit going through

[buoyant coyote]

https://vm.tiktok.com/ZMYbFvvaa/
this guy is playing cheats on the live please ban this guy

[tacit walrus]

Hello. I would like to unlink my phone number from my account. I have all the account data and bindings for Google, Facebook, gmail. Can you help me?

[storm flume]

Please contact the customer service for further assistance, @tacit walrus @hot crest. Refer to subpoint 5.4 in #faq for further information.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @buoyant coyote.

[heavy vortex]

Will this be fixed ever or within this month. I haven't been able to play

losing out on all events, rp and normal matches too.cant rank either

[tacit walrus]

@storm flume I can't enter the game

[sinful wasp]

https://vm.tiktok.com/ZMYbYhmCx/

Ban this guy

Using live hack

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sinful wasp.

Please do not use languages other than English, @ivory violet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick lava]

Is he really real? He just blocked me just for a long stupid account recovery convo

[celest shadow]

This is a scammer. Please refer to the announcement in #735483472432594994 for further information.

[sick lava]

OK thanks

What will he do with any info I gave him?

[calm ice]

Omg he messages me to I think I just got scammed

😭

[sick lava]

How your been scammed then?@calm ice

[calm ice]

If I deleted my message dose he still get them or not

[celest shadow]

If you gave them your password, you should change it immediately and enable two-factor authentication.

[celest shadow]

You should delete messages containing personal information and change your password.

[sick lava]

@celest shadow he didn't ask for my password neither did I gave him I know if he would ask this I would immediately ignore and blocked him anyways

He just asked all about weird questions about my friends level and some IDs

Where I live etc...

[celest shadow]

It should not be an issue.

[sick lava]

The fact that my account already got hacked is sad enough

[brave wraith]

Why pubg remove motorcycle 🏍️ from clan shop very disappointed ☹️

[dark fjord]

Hello, I applied for account restoration, I was refused, I even have a receipt for a purchase on my account, can't I see what I bought and when. I have specified everything to the maximum. What should I do? I have indicated all possible data, friends with whom I participated in tournaments. Specified purchases, data, dates when he played

[brave wraith]

Why pubg remove motorcycle 🏍️ from clan shop very disappointed ☹️

[wheat crag]

/rank

[green agate]

This goes in #481204134859505684

[wheat crag]

Ok

[storm flume]

Please contact the customer service for further assistance, @dark fjord. Refer to subpoint 5.4 in #faq for further information.

[wheat crag]

@green agate can you contact in private for a issue

[green agate]

Most likely not if it involves your account's data.

[wheat crag]

So who can please tell

[green agate]

Only the in-game customer service can change the data tied to an account.

[wheat crag]

It is about a account and pubgm player #1 channel

@green agate in game support is unable to solve the problem i want someone to contact in private

[green agate]

We cannot help with physical account issues here.

[wheat crag]

.

@green agate can you make my contact with any moderator in private plzz

[green agate]

Moderators cannot change any data tied to your account, this includes unbanning.

[wicked shadow]

Hi @green agate can you help me in getting access of my account back

Pubg service is fast just now the tencent support started assisting me

[fathom briar]

Pls accept me in WOW

[hallow stirrup]

Hello, this Career / All / Squad, Duo, Solo. does it calculated total with current season or without?

Or it will calculate total when finished season

[tepid lily]

It has not removed, you can check it again

[light coyote]

Hi guys I need help someone chalked my acc and changed everything

I manged to get fb back but can't login due to secondary verification and he changed my phone number and email for In game aswell

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[light coyote]

I cannot login and ingame support says to wait 14 days

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

If you do not have access to your account, you can still contact customer service through the following method: From the login menu, select "Help" located in the top-right corner.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[gentle ridge]

السلام

[woven swan]

Hi

I need help guys

[storm flume]

Please do not use languages other than English, @gentle ridge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

We are unable to provide assistance if you do not ask a question or state a problem, @woven swan. Remember to read through #faq before asking questions in the support channels.

[woven swan]

I want to change my region to Pakistan it is currently Singapore but I cannot change it and I can’t link my phone number too plz help me to change my region to Pakistan

[storm flume]

Please contact the customer service for further assistance, @woven swan. Refer to subpoint 5.4 in #faq for further information.

[woven swan]

I don’t understand

Plz help meeee I want to Change my in game region to Pakistan

Pubg please change my in game region

[timber axle]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @timber axle. Remember to read through #faq before asking questions in the support channels.

[timber axle]

My account has been banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timber axle.

[sinful creek]

Hi pubg

[hallow stirrup]

@native anvil sorry for mention you

[peak kestrel]

@native anvil This is the problem that the dialogue service encounters by closing the conversation

[native anvil]

Unfortunately, we are unable to assist with account-related issues. Please contact the in-game customer service for further assistance.

To contact customer service, you can follow these steps:

▫️ Main Menu: Select "SETTINGS" from the bottom-right corner of the main menu and choose "Customer Service" at the bottom-right.

▫️ Login Menu: Select "Help" in the top-right corner of the login menu.

[peak kestrel]

@native anvil. bro?

[native anvil]

Please wait for a response in #1090234907487371385. This issue is not being addressed through the #questions channel, but through the post in which you provided your details.

[native anvil]

Indeed, matches are counted in the Career immediately and not at the end of the season. If you play a match now, it will be included in your Career statistics as soon as you finish the match.

[hallow stirrup]

Okay thank you!

[native anvil]

We do not oversee this application. Please wait for an adequate amount of time for your request to be processed, or seek assistance in the PUBG MOBILE World of Wonder server.

[native anvil]

You're welcome!

[hallow stirrup]

And sorry for mention you

[native anvil]

There is no problem at all.

[native anvil]

Please note that the moderators of this Discord server are unable to assist with account-related issues as we are not affiliated with customer service. The in-game customer service is the only way to seek help with such issues.

[lilac moth]

Hello, I don't have achievement count. I know that I need to log into the game in a row, I'm sure Choo logged in more than this number of days. From day to day, the number of days does not change for me. Made the game. nothing helped. What to do ?

[plucky flower]

I can't enter the game

I never wanted to delete this account

[native anvil]

You reached 30 days of log in on February 8th, so you should have finished the 60th on March 10th. However, it seems that you did not log in on February 22nd or 23rd, so you will need to start over. The 60 days must be consecutive without any interruption.

Also, you can refer to the last part of this response: #questions message.

[native anvil]

Please change your game language to English and share another screenshot.

[cyan citrus]

We provide community support only for PUBG MOBILE, @night cloak.

[plucky flower]

@native anvil

[native anvil]

For information regarding this, please refer to the following support article or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/395-about-delete-account-ios-1661245712/.

[plucky flower]

I did but it didn't help

and as you can see on the screenshot I have no return to undo the deletion

I can only quit the game

[native anvil]

Please be advised that the moderators of this Discord server are not affiliated with customer service and therefore cannot help with this issue. Only in-game customer service can help players with account-related issues.

[plucky flower]

Ok Thx

[native anvil]

You are welcome!

[night cloak]

<@&481161015728406538> how does the Feedback Part in rating work? Like I am clueless where it comes from and how to improve it.

[lofty raven]

HI

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lofty raven. Remember to read through #faq before asking questions in the support channels.

[heady hollow]

Please I need help

Please please

I have all the receipts

I spent a lot of money on this game

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[heady hollow]

I don't have access to the game

[native anvil]

If you do not have access to your account, you can still contact customer service through the following method: From the login menu, select "Help" located in the top-right corner.

[heady hollow]

It will be enough

?

I even belonged to vanguand one. 😔

[native anvil]

Yes, the result of your application will be sent to your registered email within 14 business days, @heady hollow.

[valid sable]

is there a pubg pc version exist ??

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @valid sable.

[valid sable]

where can i knok for pc version ?

[ivory violet]

الاكونت بتاعي اتسرق ومش عارف ارجعه

[storm flume]

Please do not use languages other than English, @ivory violet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts, @ivory violet. Refer to subpoint 5.4 in #faq for further information.

[restive sedge]

S.a yardımcı olabilecek yetkili var mı acaba ?

İyi akşamlar

[storm flume]

Please do not use languages other than English, @restive sedge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[proven nova]

نبي نفتح حسابي متبند

[storm flume]

Please do not use languages other than English, @proven nova. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proven nova.

[grim geode]

Hi,help ne please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @grim geode. Remember to read through #faq before asking questions in the support channels.

[grim geode]

@native anvil sent u MessagePad

Sent u message

[native anvil]

Feel free to state your issue here instead.

[grim geode]

İ cant get royal pas supporter pack

My phone iOS

@native anvil

[magic shore]

I changed my server wrongly I want to go back to Europe server can you help me

@native anvil

[feral forge]

Can you please provide a screenshot of what you are referring to?

[feral forge]

Your only option is to wait for the cool down to end, please be careful next time.

[magic shore]

Is there any other way?

[grim geode]

İ m using an iOS device and no royal pass spporter. İt s on androids

[grim geode]

I havle logged iniyo the account without an android device

İt says purchase failed

[feral forge]

Your only option is to wait for the cooldown to end.

[feral forge]

You mean subscription?

[heady hollow]

Thanks you 🙏🏽🙏🏽

[night cloak]

Can guys help me ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[velvet axle]

Hi Support. Is there a way I can report cheating here? I see a lot of people on TikTok cheating in game. Reporting them on that platform yields no results. They dont show their UIDs and have symbols in their names. Searxhing them to report makes it difficult. I do have screenshots of them and the tool they opened. Anywhere i can post to report them?

[native anvil]

You may report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

To report cheaters, you may use the report feature in-game or submit a report through http://bit.ly/3ZCEgg5.

[velvet axle]

Thank you. A direct channel will be great. Is there anyone from support thats on tiktok so that i can tag them when i come across another live where they are cheating?

[velvet axle]

Thank you. Just reported him. Prince__gaming_yt currently live on tiktok

[native anvil]

The community manager receives a large number of reports. These reports will be reviewed and any cheating content will be deleted as soon as possible. If you are reporting an account with a live stream, you can select "Livestream" so that a notification will be sent to the community manager. If the community manager is available at that time, the live stream will be deleted. Thank you.

[daring phoenix]

Help me pls

[left hamlet]

I successfully submitted an account recovery request with a 14 day wait, but they say I'm out of the test area. Please tell me how to recover my account.

[tall parcel]

When will growing pack come?🥺

[teal osprey]

@native anvil relating to this issue u mean to just uninstall and reinstall or delete the game and reinstall, cause in ios u can choose between those

[night cloak]

I encountered a person who made a bug on the game, which channel can I post the video to?

[sick shale]

Such reports cannot be dealt through the community. You may use the in-game report option or to customer service.

[sick shale]

There is no information regarding upcoming events.

[night cloak]

Ok thanks

[teal osprey]

@sick shale @lime juniper @static sleet

[sand yarrow]

Hello, I want to restore my old Pubg Mobile account. I used to play on the android platform, then there was a break, I didn’t play at all, now I have another phone on the IOS platform. I want to recover my account

[delicate juniper]

I used Not play pubg mobile for a long and When I return i found this , i do nothing Wrong here’s my id 5111374006

[ancient thunder]

Who can I contact about the account being broken ? I don 't speak English well . Please, administration, let's go to the LCH, thank you in advance

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @delicate juniper.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with account related issues.

[alpine flower]

Contact in-game support
They can help you

[cyan citrus]

What is the login method that is linked to your PUBG MOBILE account?

[sand yarrow]

I think google play, maybe guest, it was 4-5 years past

I know id number id Name

[cyan citrus]

If you have only Google account linked, you will need to have access to an Android device as the Play Games login method is not available on Apple devices, @sand yarrow. After you log into your account using the Android device, you can link it with a different login method that can be accessed with your Apple device.

[sand yarrow]

I dont have android device

Can you look maybe it was guest

[cyan citrus]

Then unfortunately you will not be able to access your account, @sand yarrow. Should you require further assistance with this, please reach out to the customer service through inside the game.

[left hamlet]

I'm successfully to submitted an account recovery request with 14 day wait, but they said I'm out of the test region. Please tell me how to recover my account.

[storm flume]

Please contact the customer service for further assistance, @left hamlet. Refer to subpoint 5.4 in #faq for further information.

[tired turtle]

When will there be a 90 FPS update for s23 ultra?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @tired turtle.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[cyan citrus]

Hello! How may we help you, @fast bone?

[quartz sand]

Hello everyone! I need help but dont know who to contact exactly. Where I can describe my issue?

[cyan citrus]

Hello! How may we help you?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fast bone. Remember to read through #faq before asking questions in the support channels.

[quartz sand]

Hello, thanks for answer. Can i DM you by any chance?

[cyan citrus]

You can state your question or issue here if it is related to the game, @quartz sand.

[quartz sand]

It is actually related to PUBGM official servers/admins, not to the game

[cyan citrus]

What does it concern, @quartz sand? Could you please elaborate further?

[wispy crow]

Can we Post #PUBGTANKIT contest Video On Tiktok

[cyan citrus]

Regarding your last message, what is the Discord server you're referring to?

[cyan citrus]

Yes, you can upload your submission to TikTok.

[untold cradle]

i accidentaly purchased an upgrade for the island and spent all my uc is there any way for that action to be reversed ?

[cyan citrus]

It is unfortunately not possible to return the UC you have used in the game, @untold cradle. Please be more cautious next time.

[turbid quail]

Is there any way to transfer BGMI data to pubgm

[cyan citrus]

No, it is not possible, @turbid quail.

[turbid quail]

Oh okay, thanks for your help

[cyan citrus]

You're welcome!

[quartz sand]

can you open private thread for me please? i really dont want to expose someone in public chat before i talk with official admins

[untold cradle]

@cyan citrus even if i haven't used the nusa coins yet i still have the amount that the uc was spent to get

[cyan citrus]

Sure.

[untold sorrel]

Can i Play Emulator Gameloop Ipad view ?

[cyan citrus]

Yes, still, it is unfortunately not possible to return the UC you have spent in the game.

[cyan citrus]

Could you elaborate?

[untold sorrel]

I am Playing Pubg Mobile In Gameloop Ipad view resolution 1600x1080

[wanton spindle]

@astral kayak Can anyone help me get back my pubg mobile account that has been hacked by someone and i am not able to access to that account anymore

[heavy vortex]

I was just standing in lobby with friends in team and i still started losing my data. -_- i had restarted just before joining the team

when will it get fixed

i cant even play anymore

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[cyan citrus]

We unfortunately do not have further information in this regard. If there is any update regarding your issue, you will receive it in the same post. Should you still require further assistance with this, please reach out to the customer service through inside the game.

[heavy vortex]

at least dont lie to people and stop suggesting in game cs🌚

all events and missions require playing multiple matches and that's exactly what I'm unable to do

[tired turtle]

my device has snapdragon 8 gen2, 120 hz and all. but its not yet optimized for pubgm. i load the slowest, no 90 fps etc. ty man, i submitted the form

[worthy kite]

Hello

[cyan citrus]

Hello! How may we help you, @worthy kite?

[worthy kite]

Is there technical support for the Arabic language? @cyan citrus

[cyan citrus]

If you would like to seek assistance in your preferred language, you can join a regional community through #735483472432594994 sub point, @worthy kite.

[worthy kite]

Where ? @cyan citrus

[cyan citrus]

Here, @worthy kite:

https://bit.ly/3iPRH71.

[sand yarrow]

I don't remember what I linked my account to. How to find out? I can't log into my account now

[cyan citrus]

If you have lost access to your login method, you will first need to recover it to be able to access your PUBG MOBILE account, @sand yarrow. It is your own responsibility to safeguard your login methods. We unfortunately cannot help you with this.

[sand yarrow]

I thought I was playing as a guest account. I contacted support in the game, they said that this is not a guest, that my UID is tied. Can you help me tell what my UID was tied to because it was a long time ago honestly I don't remember. It was 2-3 years ago. I just need to find out which mail or which social network the account was linked to.

[alpine flower]

Ask them itself but I don't think they'll help because it a safety issue if they say which was linked but try your luck
Ask which social media was linked but be informed I don't think they'll tell that

[topaz rampart]

Quick question why is ping at 290 and on every other game it’s perfectly fine. I usually get around 20 ms

[sand yarrow]

Thanks, i will try

[woeful forge]

How can I get the ultimate roles from this server

[cyan citrus]

Please refer to the roles section of the #735483472432594994 for more information regarding server roles, @woeful forge.

[young forge]

Hi!
Maybe they wanted suggest you updating of list of supported devices here #questions message ?

I have same "issue" with Huawei P Smart Z. It works for me, i use it, but it is not listed.

[languid gust]

are ban appeals possible

[cyan citrus]

If it is for a PUBG MOBILE account, please use the File Claim option when trying to log in if you would like to appeal your account suspension, @languid gust.

[sleek abyss]

why does matchmaking in solo fpp takes so long I wasn't able to play a single match on that mode this season, is there any way it can be done faster?

[night cloak]

Because there is not many players playing solo fpp. Fpp matchmaking in general takes a lot more time because the fpp community is a lot smaller than tpp. Basically people only play fpp to rank up to conqueror and if they do so, then they most likely play duos or squads.

If you want to rank up in fpp solo you’ll have to play in the first few days of the season.

[sleek abyss]

how long will it take if I matchmake at this time of the season

[hexed merlin]

يمته يصير اسوي 🦦✨

[storm flume]

Please do not use languages other than English, @hexed merlin. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

A long time. Nobod could tell exactly but finding a match in general is rare and mostly after 15-2omin the meatchmaking stops and says there is no matches atm.

You may try fpp duo or tpp solo

[sleek abyss]

ok thx

[buoyant trout]

Dear stuff
I have a bugatti key, I would like to donate it to my gf, but the thing is I don’t have the give button in my account, that’s make me feel sad after spending $200 on a key to give it as a gift for my gf and not having the give button, may I ask to solve the problem before the event end?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @buoyant trout. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[rare river]

Account ID: 5176669450
Nickname: RRKēMARSHAL
My account was suspended due to "using tools to modify game files"
I want to challenge this decision!
I am not a cheater! I have never used third party software, third party clients, etc.
I can prove that I'm not a cheater and pass any checks!
I also invested a lot of money in my account!!!
I am an honest player and I despise dishonest players!!!
Please respond to my profile and review the blocking

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rare river.

[hardy sphinx]

Would like to report this fake account

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @hardy sphinx.

[drifting heath]

I have been waiting for 2 weeks to unlock wow mode creation, I have all the eligiability correct and I still havent groten the ability to do it, any advice?

[vivid delta]

Hi

Can someone help me

[keen pelican]

Hello can someone help me to make my trust gamepad settings

[delicate juniper]

This Are Not helpful

[humble eagle]

Type about your problem so that we can help for exactly what you want !

[true patio]

ID 5296241986
I don’t get code to verify my account on my phone number
And it’s telling me that it’s filed to login in with my password
I have this problem over 10 days so please so give me the code on my phone number

[buoyant trout]

I would like to make a report on some tried to login to my account

Anyone can verify that he’s not a scammer?

[humble eagle]

Bro
Tencent staffs doesn't dm anyone for support on discord

[cyan citrus]

This is a scammer who would attempt to steal your account. Please block the user and report him directly to Discord. Make sure that you do not provide them with any of your account information.

[buoyant trout]

10/4

[storm flume]

Please do not use languages other than English, @buoyant trout. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[buoyant trout]

I need someone speak arabic dm me please

[humble eagle]

Why don't you just translate from google and ask whatever you want ?

[foggy olive]

how to write to the support service

I have problems with my account and I need to contact the developers or someone who will solve such issues

awww

[night cloak]

Is there any way of getting into my old account? I only know of the username though

[storm flume]

Please contact the customer service for further assistance, @foggy olive and @night cloak. Refer to subpoint 5.4 in #faq for further information.

[hidden star]

I need help w my account every time I login to the game certain buttons of my layout are moved both my peaks my backpack and the crate pickups it’s starting to get reallllly annoying please help or send me somewhere where I can get help

[jovial zealot]

why is this channel called questions

[empty oracle]

It got changed

It’s #support

But idk

[compact locust]

Peace be upon you, I have a simple problem. Can you help me? I gave a Bugatti car to someone by mistake, and I spent a lot of money in order to gift it and give it to my friend. I want to return it, because I am also financially weak. Please help.

[stable fractal]

Hey

UC is missing from account .. who can help?

[storm flume]

Please contact the customer service for further assistance, @compact locust and @stable fractal. Refer to subpoint 5.4 in #faq for further information.

[drowsy jasper]

hi i need help submitting a ticket because of an item i purchased with uc on accident, a backpack more specifically that i want a refund on

[dusty crow]

Ask your friend to pay you back

[compact locust]

And the person agrees to return it, too. I contacted him. I just want your help, please

How

How he pay for me

And the person agrees to return it, too. I contacted him. I just want your help, please

[dusty crow]

i don't think anyone here can help with that

[compact locust]

😭😭😭

I need my mony

[stable fractal]

Where can I find customer support?

I can't find setting in the right bottom corner as per #faq

[night cloak]

Why nobody reply in community, it’s been 4 days I requested for help, looks like nobody cares?

[obsidian tinsel]

my pubg account is linked to unknown midasbuy account , I can not connect pubg account to my midasbuy account . need help

[mint sandal]

Who is the owner in pubg m

[storm flume]

Please do not use languages other than English, @ivory violet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vivid delta]

Please help him

[native anvil]

We do not oversee this application. Please wait for an adequate amount of time for your request to be processed, or seek assistance in the PUBG MOBILE World of Wonder server.

[obsidian tinsel]

same error no help

[native anvil]

Please make sure of the following, @true patio and @obsidian tinsel:

▫️ The number "0" is not present at the start of the mobile number.
▫️ Switch your network connection between Wi-Fi and Cellular.
▫️ You are in an area with good cellular coverage.

You may also refer to subpoint 4.4 in #faq for further information.

Otherwise, you can try again later, as there is a daily limit on the number of verification codes that can be sent. You should also uninstall any apps that might be blocking spam messages from your device. If you still do not receive a verification code, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

It is allowed to speak English only on this server; for Arabic language, you can join the MENA server.

To find a list of regional communities, please check sub point 3.1 in #735483472432594994.

[native anvil]

Please share a video recording of the issue you are facing.

[obsidian tinsel]

@native anvil please provide authentic solution. You think we are kids and do not know how to write mobile number.

[obsidian tinsel]

solution

[native anvil]

If you still do not receive a verification code, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[buoyant trout]

I have a problem

Can you help me?

[native anvil]

5.4 - How to contact the customer service?
­
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification, @ivory violet.

You can find instructions on how to contact customer service in #faq sub point 2.8 and 5.4.

[stable fractal]

That doesn't work. It only shows me frequently asked questions and answers

My problem is that UC disappeared from account.

[native anvil]

Is this related to this issue or a different one?
#questions message

[buoyant trout]

Same one, I’ve uploaded a video with the info you guys requested from me, waiting for response

[native anvil]

Did you receive any notice/notification in your game mail regarding the deduction?

[stable fractal]

No nothing

[native anvil]

Any updates regarding this issue will be posted in the same post.

[buoyant trout]

How long it will take to solve it?
I am worried about it I want the issue to be solved before the event end …

[native anvil]

Can you provide a video recording of the issue you are facing when trying to contact customer service?

[stable fractal]

Sure

[native anvil]

We are unable to provide you with a specific timeframe; however, as we previously explained, any updates related to this issue will be posted in the same post. Thank you for your understanding.

[buoyant trout]

It’s crazy how I don’t have that button, anyways thank you for ur help, i will be patient …

[native anvil]

You're welcome!

[night cloak]

@native anvil I need help, I already post it on community it’s been 3 days , i didn’t get reply, I think somehow by mistake someone reported my YouTube channel, but I’m definitely sure I didn’t do anything wrong ,, please help me

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @night cloak. We may otherwise have to mute you.

[stable fractal]

Where can i send video?

[native anvil]

You can send the video recording in this channel.

[stable fractal]

My issue is that UC suddenly disappeared from account and i don't see any option here to choose to report my problem.

[native anvil]

If you have not already purchased in-game items, please ensure that nobody else has access to your account. To view the details of the UC used for purchasing in-game items, follow these steps: Go to Settings > Customer Service > Quick Tools > Currency Turnover, and switch from BP to UC.

[native anvil]

Additionally, to address your question regarding contacting customer service, please follow these steps: Go to Settings > Customer Service > PURCHASE > Select "Why did my purchased UC disappear or get deducted by the system?" > Click on "Contact Us" and provide the necessary details.

[hidden star]

Customer service has yet to respond to me it’s been a couple days now

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @hidden star.

[heady hollow]

Hello

[green agate]

Hey there, how can we help?

[heady hollow]

That person disintegrated my entire clan and I am afraid that he will destroy the all talent team.

and he wrote me that he is going to delete my account 😔😔😔

That's possible ?

[green agate]

You should be fine, such people cannot delete your account.

[heady hollow]

I have this to I have to many information please 🙏🏽

[heady hollow]

Okay 🙏🏽🙏🏽

It's my account since I started the game and I was in Vanguard One, my account had that green title

😔😔

[green agate]

Keep it up then, love to hear the good work.

[heady hollow]

excuse me I'm just desperate 🙇🏽‍♂️

My bad

[green agate]

It's fine, just don't be worried is all.

[vapid fable]

Ha

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mint sandal @vapid fable. Remember to read through #faq before asking questions in the support channels.

[true patio]

@native anvil @storm flume I did all of that still not getting the code
All what I need that someone talk to them to send me the code
I have been like this for 10 days and no response

[native anvil]

Please refer to this response, @true patio.

[night cloak]

@native anvil
Is it possible to check that how many UC i have to repay

[stable fractal]

The -664 transction. That's what i am talking about.

[low marlin]

Who can I speak to directly about account hacking

[onyx cairn]

The customer service in-game is the one and only you should speak to, @low marlin.

[low marlin]

I tried through the support client but my claim was unsuccessful

[onyx cairn]

You need to provide accurate information to them, please try again!

Nono, not email, email is for other queries, not Account related.

[low marlin]

I did to my best ability, but to recover the hacked account they ask questions that I don't have answers to, like what device has been logged on in the past 6 months or whatever, then you gotta specify the device model

Can I dm you?

[onyx cairn]

If you're still using the same device it should be easy to provide those.

[onyx cairn]

Unfortunately I cannot help, only the customer service in-game.

[low marlin]

My account was hacked last year sometime, then I tried doing everything then, and it was the same outcome, and over the weekend by accident I logged back in to that account that was hacked. He has a mobile number linked and 2 step verification is on and I can't get back in

[stable fractal]

It is asking me for a transaction screenshot. The problem is I have had these UC in my account for the last 4 months and It was gifted to me by my brother who is in another country.

[floral spindle]

Why is racism in PUBGM tolerated?
Why do players get a slap on the wrist when it should be a permanent life time device ban?

[distant escarp]

When’s the Dragon Ball collaboration happening?

[teal osprey]

@green agate @native anvil can i get an answer? 1 day has passed

[night cloak]

@static sleet

I can't see blackshark 3

I played using Blackshark 3 but that device is not mentioned here.

@lime juniper @cyan citrus @celest shadow @static sleet

[humble eagle]

PUBG Mobile x Dragon Ball Z is scheduled to happen in 2023. As for an official release date, we have yet to hear from Tencent about any updates on this crossover. Fingers crossed that it won't be as weird as the Neon Genesis Evangelion one, though. Stay tuned

[distant escarp]

I know it’s scheduled for 2023 😁 it’s just other games already started and finished their collab…

[storm flume]

Please contact the customer service for further assistance, @floral spindle @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Someone fool me pretending tencent and he got my pubg account

[storm flume]

Please consider blocking the user or reporting the content to Discord, @night cloak, as we are unfortunately unable to assist with behavior outside of our Discord server.

[night cloak]

Contact In-game Customer Service ASAP.

[humble eagle]

Bruh!
PUBG MOBILE will bring it when they will think it's the high time for it. Chill 😎

[raven oriole]

cant u guys get in contact with discord and ban this guy 🤣

[teal osprey]

@static sleet

@celest shadow

[static sleet]

How can we help you, @teal osprey?

[teal osprey]

@static sleet

we talked about ut

it* but idk if uninstall or delete

[static sleet]

Since you are going that path. It makes more sense to simply delete the game entirely and reinstall it once again. Just to make sure that there are no old files that could trigger again the issue you were facing.

[teal osprey]

u mean the files that i can delete in game in that download window recommended for deletion?

or is other type of files

[cloud plume]

No he mean that you uninstall
But before uninstall, make sure to delete all data of pubg mobile from setting ->apps

[teal osprey]

isnt that the same of just deleting the app?

cause uninstall just delete 2.2gb of key core while delete cancel all 13 gb key core and all data

[cloud plume]

Some files still remains

[teal osprey]

the only way to delete them is to delete the app😂

[cloud plume]

Happened to me many times
I deleted some apps without erasing all data
And when i go to my file manager there are some cashe files left

So what is do is erase all data before uninstall

[teal osprey]

how to do that in ios

the only buttons i see are uninstall and delete

[cloud plume]

Ask another ios user

[true patio]

I did and no one responded

[night cloak]

Why lucky air drop don t come on my account?

[cyan citrus]

It is completely random, @night cloak. There is no specific time for it to appear for you.

[night cloak]

he hasn't appeared for a week

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently in the meantime.

[cyan citrus]

We unfortunately cannot help you with this.

[night cloak]

Oh

Kk

Ty

[cyan citrus]

You're welcome, @night cloak!

[night cloak]

Anybody here to help?

[turbid moat]

How many of this can you complete in 1 session

[green agate]

What did you need help with?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @turbid moat. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[green agate]

Since that is the original value for 100.

[night cloak]

Okay, thanks.

For now i have submitted.

[rose flicker]

Hello, does anyone know why the codes are not coming? I use a translator if that.

[rose flicker]

I use Gmail

[green agate]

Please contact the in-game customer service for this.

[rose flicker]

Will it turn in the game? I just use a translator

[turbid moat]

Not a bug, do you know how many of these can you complete in 1 Royal pass session ?

[green agate]

Only the in-game customer service can help with authentication issues.

[feral forge]

825/3375=4

[floral spindle]

Trying to report two players for hate speech and racism.
Customer service will only let me report one.
So I will report them here and on every social media platform until I get confirmation it's been handled.

[storm flume]

Please contact the customer service for further assistance, @floral spindle. Refer to subpoint 5.4 in #faq for further information.

[floral spindle]

Dear BOT I did it would not allow me to report both accounts... so maybe your reporting system should work.

[teal osprey]

its just like that bro

[night cloak]

Is 234km/h the highest dropping speed?

[green agate]

Around there, yes.

[cyan citrus]

Your account will not be suspended unless you are cheating, @cunning dawn.

[tidal wave]

Can you help me my account got linked to Twitter and Apple how do I unlink it I can still log in but the scammer keep logging in

@cyan citrus

[cunning dawn]

no i swear evrything i never used anything i spent lot of money i didnto reinstal enithing if you want you can see my sun is continiu play from this pc another accaunt and shi didnot get b... i dont no bat it was mistake

[tidal wave]

I did the recover thing in customer support in game

[cyan citrus]

We recommend that you link a phone number to your account and enable secondary verification. For further assistance with compromised accounts, please reach out to the customer service through inside the game, @tidal wave.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @cunning dawn.

[tidal wave]

I cannot do it because I just bought a new phone like two days ago and he just link my things and I have to wait until 15 days link and phone number and I can’t log in because he keeps logging in when I’m logging

I still have to gmail ID and pass it’s just when I login, he keeps logging in to my id

[storm flume]

Please contact the customer service for further assistance, @tidal wave. Refer to subpoint 5.4 in #faq for further information.

[cunning dawn]

they didnt answer me i sent him 1000 letter i am shuare that i have nothing and i am interesting what hapend i can say my ID if you can help mee

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cunning dawn.

[tidal wave]

Do I have to wait 15 days to get a reply from customer support @cyan citrus

[cyan citrus]

A delayed response from the customer service can be expected as they receive enormous number of requests every day, @tidal wave. Please wait patiently until they get back to you.

[tidal wave]

And I don’t remember who I played with when I submitted the form

Is it okay or

[cyan citrus]

Please continue with the customer service, @tidal wave. The moderators of this Discord server are not affiliated with the customer service.

[tidal wave]

Ok I will be waiting for response thank you @cyan citrus for help

[cyan citrus]

You're welcome, @tidal wave!

[alpine flower]

Can I leave it in feedback?

Bruh you delete but no answer 🥲

[sick shale]

You can use #996458713126797405 for this.

[night cloak]

Will i recove a msg if i don't become wow creator

[sick shale]

No, only if you were accepted.

[night cloak]

What is this

Its on iphone too

[cyan citrus]

Can you share a video recording of the issue you have encountered, @night cloak?

[gusty jacinth]

@cyan citrus I want to connect my phone number with my pubgm account but can’t find Indian county code is it got removed?

[gusty jacinth]

Sometimes I also faced same problem but it’s rarely happen with me

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[cyan citrus]

If you are currently located in India, please refer to #faq sub point 4.10.

[gusty jacinth]

Ok got it thank you

[cyan citrus]

You're welcome!

[fossil bridge]

Hi

Can I have the pubg mobile download link please

[native anvil]

▫️ https://pubgmobile.live/apk.

[cyan belfry]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cyan belfry. Remember to read through #faq before asking questions in the support channels.

[cyan belfry]

My account has been hacked and it has a phone number and a secondary verification, but I have the email and Twitter, but I cannot log in because of the secondary verification. I want a solution

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[main moth]

How can i register myself as a content creator so i can share the video links of my YouTube videos here

[native anvil]

Please refer to Community section under Roles in #735483472432594994 for more information on how you can apply for PUBG MOBILE Content Creator program.