questions

[simple bay]

Days

Can i contact them through email or discord or anything else

[native anvil]

Could you please provide additional information about your issue, including the type of device you are using and where you downloaded the game from?

[simple bay]

I'm using Realme 6
I downloaded game officially from play store and I'm using updated Version: 2.5.1.17358

[native anvil]

The email is intended for general inquiries only, and not for issues related to accounts. Discord moderators are not affiliated with the in-game customer service, so unfortunately, we cannot assist you with any account-related issues. Only the in-game customer service can provide support and assistance with such matters.

[simple bay]

Thank You ❤️

[native anvil]

You're welcome!

[plush patio]

Hello

Is there a way to recover my account or contact PUBG support?

The account recovery form was filled out on the PUBG website, and I received an email saying that the email you provided is already used on another account. Please send a request inside the game?

[soft moat]

What's is that PUBG mobile core group anyone Can help

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[languid radish]

If a mod could answer me this question, that’d be lit. Uh so I got my account stolen like 2 years ago and I’m wondering if I contact customer support with no evidence since I deleted it all after I tried once and never got my account back. If I tried to get it back now with no evidence of me having that account, could I still get it back?

The account is now fully inactive and has not been touched since C1S3, I’ve had this account since I was like 15 and I’ve had some pretty nice convos with my friend that used to play this game with me. He sadly passed away a year ago due to a car incident

@celest shadow

Oh and I have to say that I tried to contact this server right after my account was hacked too. I asked if they could do anything and I don’t remember if they said I could other than contact in game customer support. What he did was essentially purposefully temp banned me from my account after unlinking my Twitter from the account. As you may be aware, it takes 7days for an account to unlink I’m pretty sure so he had me banned for like 7 days or 10 days i dont remember anymore Becuz this was like 2 years ago.

[undone prairie]

Hello, I've had the Xiaomi Mi 11T Pro (Snapdragon 888 and 120Hz) for over a year now and I've been waiting for the 90fps since then but I only see the "Extreme" option. I don't know whether that problem is with my phone or pubg, thanks.

[native anvil]

We cannot respond on behalf of customer service. If a customer service representative asks you to provide evidence to recover your account, you should provide the required evidence for account recovery, @languid radish.

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[languid radish]

But all my evidence is lost, all I have a some pictures of me and my friend playing duo squads on the screen I believe

[undone prairie]

I've already submitted a long time ago but thanks!

[native anvil]

If you have already submitted the form, your only option is to wait patiently. This is unfortunately not something we can help you with.

[minor musk]

After the new update, the screen freezes for about 15 seconds but I can still keep moving what is happening around me

This has never happened to me in previous updates.

[native anvil]

Please share a video recording of the issue you are facing, @minor musk.

[minor musk]

Sure, I will do when it’s happens again

But it’s like every 2-3 games and screen freezes

[native anvil]

Please refer to this response, @sacred anvil.

[serene basin]

Hi what time zone is the weekly matches for Asia

[green agate]

<t:1680354000:F>

<t:1680361200:F>

It should be noted that the same time schedule is followed for Sundays also.

But that should display when it starts in your timezone.

[gritty radish]

Hello

Can someone ban this Idiot

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @gritty radish.

[final cave]

Hello, OnePlus 10R 5G does have Mediatek Dimencity 8100Max CPU with 120FPS display. Why can't I see the 90fps option in PUBG MOBILE?

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[hasty bone]

Hey what I do about an investigator abusing their powers?

[plain ocean]

Hi admin, I have an idea to comment on.

supporting PK popularity every 6 seconds makes the chat channel spam a lot. I know, this is a game development activity. But the short support period makes it overused

[heady hollow]

Good support, it doesn't help me, it sends me from one part of the configuration to another and I'm afraid of losing my account. PLEASE HELP

[gilded galleon]

My pubg mobile account was hacked on March 27, 2023

Hello, my pubg account has been taken over by foreign people and a new phone number has been added to my pubg account, the phone number added does not belong to me and two-factor authentication is turned on, I have a facebook connection that belongs to me, but when I click on the login with facebook while entering the game, I click on that registered phone number. The security code is gone and I cannot log in because this number does not belong to me and I need your help.
Date of seizure: 27.03.2023
Username: KGT / YavuzKaya
User id: 5360373583
country: Turkey

Mail : [e-mail]

[fluid zealot]

Здравствуйте! Подскажите пожалуйста, как мне продолжить играть на аккаунте своем Well41rus ? Пароль не помню. Почта была вроде [e-mail] Сервер Европа.

[heavy vortex]

Why didn't it count the 4rth mission🌚

And in Nusa tycoon event i clicked on the treasure hunt thing and it kept loading so i pressed back. when i clicked on it again the free treasure crate was used and i didn't even get any coins

[vague saddle]

Contact support in game or via mail.

[calm badge]

Can we permanently off automatic screen dimming feature while playing PUBG in Iphone? If anyone knows please tell me.

[graceful cove]

Hello, please help, I was hacked through VKontakte and logged into the game account, changed servers, flag, nickname, region! I will be able to change it only after 180 days. And how to play with high ping? I ask you to remove the day counter so that I can change it myself or if you can do it yourself! Thank you in advance

[naive solar]

Здравствуйте! Почему пишет ОШИБКА ПРИ ВХОДЕ?

[naive solar]

Игра PUBG MOBILE

[empty summit]

Hi, I want to understand how Nusa Building rewards will be given for players? There are already 5 players on first place with maximal island. So if 50 players will get maximal level - they all will be on first place and get mythic title?

[real sedge]

I had the same thing a while ago.. just didn't get the coins😅

[heavy vortex]

i wasn't able to use the hammers itself

[gilded galleon]

Which e-mail should I write to?

[heavy vortex]

The treasure crate was blank and loading. I went back,came back again and it had a timer

[real sedge]

Pretty weird.. I used the hammers and it kept loading. Then it kicked me out and got nothing

Hmm.. interesting

[vague saddle]

look at the pubg site. I don't remember them

[real sedge]

The email is intended for general inquiries only, and not for issues related to accounts. Discord moderators are not affiliated with the in-game customer service, so unfortunately, we cannot assist you with any account-related issues. Only the in-game customer service can provide support and assistance with such matters.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service. @gilded galleon

[graceful cove]

Ебать тут есть поддержка в этой сраной игре ?

[night cloak]

@green agate hii Dear i am waiting in community room. Please give me retract I'd....🙏

[storm flume]

Please do not use languages other than English, @graceful cove @graceful cove. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tiny vapor]

are dodge challengers going to be added back? or any cars that were originally in game

[teal osprey]

did anyone here ever did routine repair?

[simple bay]

Yes many times

[teal osprey]

do u lose any setting?

when u do

[simple bay]

No Sir

You may lose your maps if you select maps or resources

[storm flume]

Please do not use languages other than English, @tight kraken. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[charred carbon]

Hi iphone 14 pro max when record fps drop from 90fps to 60fps why and how to fix that

[teal osprey]

thx

[languid radish]

I luckily found some evidence on my Instagram where I have photos of me on my iPad on my account with my ID, do you think that could work and what do you think would be the outcome if I gave that evidence in?

I tried to submit to customer support but this showed up

[quick nymph]

My popularity battle is not started in two days what I can do

My popularity battle is not started in two days what I can do

😩😩

[gritty bridge]

Hi. Where I can see fire rate gun?

[chilly spade]

You may share an issue report in #1044344952974495905 following the pinned instruction of that channel.

[swift pasture]

Any administrator here

I need a help

About my reward!

[chilly spade]

Please state your issue.

[swift pasture]

I win a bike reward in Pakistan server 1st anniversary event but still not received why?

?

[humble eagle]

@lime juniper

[cyan belfry]

Hello i need help my account has hacked today

[storm flume]

Please contact the customer service for further assistance, @cyan belfry. Refer to subpoint 5.4 in #faq for further information.

[cyan belfry]

!help

Help

[fathom wind]

App store and iPhone 14

@simple bay thx now its working

[sterile holly]

Hello my device get lag and hot my device is Redmi note 7 4Ram

[sterile holly]

@night cloak

[fathom wind]

Does it have mediatek or snapdragon processor

[sterile holly]

Snapdragon 660

@fathom wind

[fathom wind]

Smooth extreme?

[sterile holly]

No but smooth and 30fps

[fathom wind]

I think it’s because of the new update

My other phone also lags a bit

[sterile holly]

@fathom wind why 🤔

My device no lag in other updates

[fathom wind]

Idk

[sterile holly]

@fathom wind What should i do now

@lime juniper my device get lag and hot every launch pubgmobile and my device is in other updates no lag

[fathom wind]

It can be because of the storagw?

Try routine repair

[low beacon]

I want to get some attention to a certain link I found, it claims to give users aim bot and whatnot. Maybe if I can redirect someone from the game team to this link, then the community would have less hardships.

[winter shuttle]

hello I have a question to be staff of the pubg mobile service

[proper raven]

I can transfer my account from Korean to mobile

[chilly spade]

Where are you located right now.

[chilly spade]

For further information, you may read #735483472432594994.

[proper raven]

what

[surreal inlet]

hello

is bluestacks supported?

[winter shuttle]

okay thank you

[chilly spade]

Are you unable to change your region or transfer your account?

[surreal inlet]

can you help me sort out my sensitivity problem?

[surreal inlet]

hello?

[chilly spade]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

The platforms not listed in the form are covered by the Other option: http://cheat-collect.pubgm.cc. On those platforms, the content is monitored rather than removing it.

[proper raven]

I want to transfer my account from Korean to original

[chilly spade]

Which country are you located in.

[proper raven]

Egypt

[chilly spade]

Only gameloop is suggested.

[thick pollen]

Hi?

Anyone who can help me in winning my first livik game

[surreal inlet]

yeah can you please help me with my sensitivitiy?

[thick pollen]

I'm sooo noob

[chilly spade]

Unfortunately, it is not available to transfer your korean account to global.

[thick pollen]

Anyoneee😭

[chilly spade]

Please use #activities for finding players. This channek is for support purpose only.

[thick pollen]

Oh ok sorry

[proper raven]

I want the opposite

[chilly spade]

What issue are you facing.

[chilly spade]

Unfortunately, you cannot.

[surreal inlet]

my sensitivity goes in a 90 degree angle

not smoothly

[chilly spade]

Are you using computer?

[surreal inlet]

yeah

im not playing PUBG

[proper raven]

okay

[surreal inlet]

im playing the indian version

can you please?

[chilly spade]

We will unfortunately not be able to provide support to PUBG MOBILE players using GameLoop here. Please visit their website at https://www.gameloop.com/ for further assistance and wait patiently for their moderators to respond to you. Thank you for understanding.

[surreal inlet]

:(

[plush patio]

Is there a way to contact support from PUBG to recover a hacked account?

[storm flume]

Please contact the customer service for further assistance, @plush patio. Refer to subpoint 5.4 in #faq for further information.

[summer root]

Hi

How can this problem be solved?

[zenith shard]

Hi everyone, i need help on hacked acc. Acc is connected to FB and everything is ok, but people have access to PUBG acc, can someone help pls?
Support is already informed!

[winter shuttle]

I would like to apply to the staff but I don't see the recruitment link

[sick shale]

You can't apply for that.

[winter shuttle]

oh ok sorry

[oblique shard]

Why am I no longer getting 90 fps on my iPad?

[storm flume]

Please refer to subpoint(s) 4.4 in #faq for further information, @summer root.

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification.

[zenith shard]

@native anvil everything is done ✅ but i want to ask my ex team to help a little bit ☺️

[native anvil]

If you secure your account with strong passwords, ensure the safety of your social media accounts, prevent unauthorized access by unfamiliar devices, link your PUBG MOBILE account to a phone number, and activate secondary verification, your account should be secure. Additionally, you can log out of other devices. If you have any concerns or inquiries, please do not hesitate to contact the in-game customer service for assistance.

[slate sedge]

@native anvil can you please update on the bot issues? Since this new season I’m getting bots only in match making. How to solve this issue

@sick shale can you please update on the bot issues? Since this new season I’m getting bots only in match making. How to solve this issue

[native anvil]

Is the match Ranked or Unranked, @slate sedge?

[turbid quiver]

Can I speak with customer service in Arabic?

[warm sorrel]

Can I speak with one of customer service in Arabic ?

Please

[native anvil]

It is allowed to speak English only on this server; for Arabic language, you can join the MENA server, @turbid quiver and @warm sorrel.

To find a list of regional communities, please check sub point 3.1 in #735483472432594994.

[turbid quiver]

it's give me error when i need join

[turbid quiver]

Unable to accept invite

[warm sorrel]

Ok , Can I speak with customer service in English ?

[native anvil]

If you need to contact "Customer Service" regarding account-related issues, please note that this service is available within the game itself and not on Discord.

You can find instructions on how to contact customer service in #faq sub point 5.4.

[warm sorrel]

Please I would like to speak to someone from customer service in English.

[slate sedge]

The game is ranked . Normal game like I used to play

@native anvil these are advance bots. Not getting competitive lobby

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @warm sorrel. Remember to read through #faq before asking questions in the support channels.

[turbid quiver]

how can i contact with Customer Service in game ?

[native anvil]

Please refer to the last part of this response, @turbid quiver.

[warm sorrel]

I've tried contacting them from within the game, but they haven't responded

[native anvil]

Please provide more details about your issue by providing a video recording.

[idle gulch]

Hi. I can't log in to my PUBG mobile account. I know the name, what level I've played. I saw on the site that you can give me a link so that I can log in to my old account. Please help (

[native anvil]

The customer service team receives a high volume of requests on a daily basis. Due to the large number of requests, it may take some time to review each one. A support agent will reach out to you as soon as possible. We kindly request your patience and understanding while they attend to your request.

[storm flume]

Please contact the customer service for further assistance, @idle gulch. Refer to subpoint 5.4 in #faq for further information.

[warm sorrel]

OK

[slate sedge]

Sir since the new season me and my squad are not getting normal real players in the game like we used to . We finished at ace 7 in last season. But since this season whenever the matxh starts there are hardly real players. Almost 80 percent are bots

@native anvil where can I send video?

[warm sorrel]

Is there an email to contact customer service for the game?

[native anvil]

You can send the video recording in this channel.

[native anvil]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game. The e-mail is only meant for general queries, not account related issues.

[warm sorrel]

So what is the email to solve account problems ?

[proud quail]

My account got scammed what should i do?

The guy has my email and twitter

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification.

You can find instructions on how to contact customer service in #faq sub point 2.8 and 5.4.

[proud quail]

I have enabled secondary verification but he can still log in

[native anvil]

For issues related to accounts, please contact the in-game customer service.

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[warm sorrel]

Ok

[native anvil]

Log out of all other devices and ensure that secondary verification is enabled. If the issue persists, secure your social media accounts and contact customer service for further assistance.

[frigid grail]

My Account Has Been Stolen Can Anyone Help?

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

We are not able to help with data loss unfortunately.

[sturdy escarp]

Now my account got blocked what should i do now

[chilly spade]

Secure your socials and contact customer support.

[hasty bone]

What do I do about an investigator abusing their powers??

[native anvil]

What powers are you referring to? Could you please provide more details?

[green agate]

This would have to be reported inside of the game, since it requires an investigation.

[lavish sparrow]

hello, take it easy, I was an android user and my account was active in google play games.

[solar terrace]

What?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lavish sparrow and @solar terrace. Remember to read through #faq before asking questions in the support channels.

[lavish sparrow]

I was using android for 1 year, I changed the phone I logged in to my account by play games and made ios and now I can't enter the game with play games, otherwise I don't have a 2nd login method, I can't log in to my account.

google play games for iphone signg game

[native anvil]

Since the Play Games login method is not supported on Apple devices, you'll need to log in using an Android device and link your account to a different social media account in order to do that.

[lavish sparrow]

Can't I login otherwise?

I'm trying to download gameloop to the computer and enter the game, but the game is not downloaded, that's a separate problem.

[native anvil]

If your account is linked only to the Play Games login method, then yes, this is the only option available. Also, for further assistance with GameLoop, please visit their website or Discord server at https://www.gameloop.com/.

[lavish sparrow]

ok i entered gameloopa i opened my account but they stole my account i think the code is sent to the number to enter the account and that number is their number please help me I have so much effort

[storm flume]

Please contact the customer service for further assistance, @lavish sparrow. Refer to subpoint 5.4 in #faq for further information.

[solar terrace]

lost all human interaction

[lavish sparrow]

that doesn't help

[celest shadow]

Did you unfriended this player or vice versa?

[solar terrace]

I did nothing at all, after restarting I see such a situation

@celest shadow ?

[storm flume]

Please contact the customer service for further assistance, @solar terrace. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[solar terrace]

Help me pleas

[native anvil]

If neither of you unfriended the other, please contact customer service so they can assist you. Unfortunately, this is not something we can address through the community.

[solar terrace]

contact support please

[native anvil]

5.4 - How to contact the customer service?
­
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[steep cloak]

I submitted a form about my account but the code is not coming

[winged umbra]

Hello. I’m not sure if anyone can help me here, but a few days back when the premium crates were released, I opened a total of 75 crates. I got the gun I wanted.
But now I looked at the crates again and it shows 30/50? How is that possible since I opened over 50? Thanks.

[night cloak]

My merit is frozen 5976936662

[storm flume]

Please do not use languages other than English, @rough slate. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

Repeat violations will result in merit recovering more slowly.

[kindred harbor]

My account was hacked my ID: 51452869533 my nickname that was on the account ɖｒｏｇｏｎ

[quaint hull]

When my problem will be solved it typed in issue investigating

[kindred harbor]

please help me

[rocky cradle]

Merhaba bsn de fatihe kasıyorum ama sıralamami gostermiyo as 7 olmama rağmen hala fatihe atmadi arkadaslarimin da onundeyim siralama da

[quaint hull]

My problem in issue from 7 days and it in investgating tag how much time i have to stay to be solved ?

@native anvil

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[winged umbra]

Hello. I’m not sure if anyone can help me here, but a few days back when the premium crates were released, I opened a total of 75 crates. I got the gun I wanted.
But now I looked at the crates again and it shows 30/50? How is that possible since I opened over 50? Thanks.

[native anvil]

Any updates related to your issue will be posted in the relevant issue post.

[quaint hull]

Yea i ask how much time it need to be solved it is in investigating

[native anvil]

Please use English only. Regarding your question, if you are asking about not being able to reach the Conqueror rank, it seems that your current account level is too low to be ranked. Please try to level up further.

[native anvil]

Unfortunately, there is no information available about this. However, if there is any update regarding the issue, you will be notified of it through the post.

[quaint hull]

Ok thx

[native anvil]

You're welcome!

[rocky cradle]

Hello, I'm trying to fatih on bsn, but it doesn't show my ranking, even though I'm 7, she still didn't beat fatih, I'm next to my friends, too.

[native anvil]

Please refer to this response, @rocky cradle.

[haughty radish]

5148077229

[native anvil]

Could you elaborate on the issue you're experiencing? Does this relate to the guaranteed crate? If so, do you believe that the number should be 25 instead of 30?

[azure hill]

Once you open crate #51, the bar starts again from 1 instead of 51, so in Total if you have reached crate number 50 once already and it shows 30 that means you have opened 80(50+30) crates

[native anvil]

We do not oversee this application. Please wait for an adequate amount of time for your request to be processed, or seek assistance in the PUBG MOBILE World of Wonder server.

[cyan belfry]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cyan belfry. Remember to read through #faq before asking questions in the support channels.

[fervent sphinx]

My account was hacked

Around 2 months ago

He used his 2nd verification I can’t login through my gmail or any other social media platform, can someone help?

[storm flume]

Please contact the customer service for further assistance, @fervent sphinx. Refer to subpoint 5.4 in #faq for further information.

[fervent sphinx]

They didn’t helped

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[tulip forge]

Hello i have i serious problem in my account

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tulip forge. Remember to read through #faq before asking questions in the support channels.

[tulip forge]

I got UC deduction penalty with no reason

I tried to contact with in-game support but got the same massage

[valid sable]

my pubg game sound is gone , what happend ?

[simple bay]

I'm Unable to contact customer service I'm facing this issue 🙄

[tulip forge]

@simple bay same problem since two weeks

[green agate]

This is currently being investigated in some manner.

[simple bay]

Very tired from pubg bugs and glitches 😞

[green agate]

Repair the client/app, this can happen when using earbuds sometimes.

[green agate]

We unfortunately are not able to help with payment issues.

[valid sable]

you mean reinstall game loop ?

[green agate]

Unfortunately we are not able to help with GameLoop issues.

[valid sable]

THEN WHAT I CAN DO , WHAT DO MEAN CLIENT/APP ?

[tulip forge]

@green agate can you give me customer support email ?

[green agate]

Emulators are not fully supported which means they are going to have possible issues.

[green agate]

This should still be [e-mail]

[tulip forge]

Thanks

[green agate]

Unfortunately their email is not for account loss, it is also important to note that we cannot help you with this.

[heady hollow]

Please please please 🙏🏽 I need help I spend to many money in me account

[green agate]

We are not able to help as volunteers.

[heady hollow]

and in-game help just sends me from one place to another

[winged umbra]

Thanks! I wasn’t understanding that part lol

[azure hill]

You're welcome!

[night cloak]

How to fix thos

Pls help

Device iPhone 8 plus
Id 51881383684

Region EU

[fallow anchor]

contact customer service.

[arctic lance]

i want your help

some one unlink my link from pubg

number and gmail both

[chilly spade]

If you want to unlink 3rd link then you may contact
in game customer support. For info on how to
contact customer support, you may refer to #faq
subpoint 5.4.

[arctic lance]

bro i want them back

some one hack my account

[chilly spade]

Do you have access to any of your linked social?

[arctic lance]

no they wash it

i was playing in morning

[chilly spade]

They unlinked everything?

[arctic lance]

then i just directly want to loging place

yes

my second verification was also on

first they link facebook

but i apply for remove facebook

5days remaining and this happed

[chilly spade]

Try securing your connected socials and login through 3rd link if connected, if it doesn't helped then you may contact customer support for further help.

[arctic lance]

and i am a youtuber as well

[arctic lance]

customer support link

[night cloak]

Where

I contacted ingame but nothing

[arctic lance]

0 link is linked on that id after 5 days

[chilly spade]

You may contact them through in game.

For further information on how to contact customer support, you may refer to #faq subpoint 5.4.

Note- Security of your account is your responsibility and game won't be responsible for any account loss. Never share your private info with anyone.

[chilly spade]

You have to record your issue to an ai and displayed options will connect you to in game representative.

[arctic lance]

u have this process video or somthing

that i can get help how to do it

[chilly spade]

Unfortunately, no.

[arctic lance]

i need to record my problem then

[chilly spade]

Contact customer support, they will ask you if needed.

[arctic lance]

ok

[simple bay]

Anyone here to help me?

[chilly spade]

Yes, please state your query.

[simple bay]

I'm Unable to contact customer service from login page

[chilly spade]

You have to send message again to start a new support ticket.

Make the feedback popup down and state your issue there.

[simple bay]

I'm facing same issue again and again

It's happening from 5days

[chilly spade]

This is currently being investigated in some manner.

some patience is requested.

[simple bay]

Any Idea how much days ?

[chilly spade]

Unfortunately, no. Discord is not associated with customer support.

[simple bay]

Ok Thanks

[bold sonnet]

Beta recovery worked very well. I got my account back in 2 days. Thank you <@&481161015728406538>

[sick ledge]

One message removed from a suspended account.

[night cloak]

It's like when you change weapons or equip it together with all the attachments

[sick ledge]

One message removed from a suspended account.

[night cloak]

Yeah ik

I think I've finished it or I need to finish another one

[thorny vale]

Please help, I can't authorize through the phone number, everything is correct, but the account does not allow me to issue such an error, what should I do?

[cyan citrus]

Please change your password and try to log in again, @thorny vale.

[thorny vale]

I've already done that didn't help

[cyan citrus]

What is the device you are using, @thorny vale?

[thorny vale]

I've been on both iPhone and Android, but I can't log in to the account

[cyan citrus]

When did you last time changed your password, @thorny vale?

[thorny vale]

Yesterday

[cyan citrus]

Please try to perform a routine repair of the game from login menu and restart your device, @thorny vale. After that, change your password again and try to log into the account.

[thorny vale]

I already reinstalled the game, it didn't help. I'll try again now with a password change.

[cyan citrus]

Make sure that you first perform a routine repair and restart your device one time, @thorny vale.

[pulsar iris]

hello who can help me pleses

i cant login my old pubg account

[cyan citrus]

Please add more details about the issue you are facing when trying to log into your account, @pulsar iris.

[real sedge]

If you haven't finished this yet, then I have a pro tip:
Go to livik and look for P90 and livik shotgun. Much easier.

[green agate]

Hot drop to a vending machine spot.

Or go somewhere random that has one.

[night cloak]

Please put 90 fps on the Legion Y70 smartphone, I've been waiting for months and it still hasn't come

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @night cloak.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[sick ledge]

One message removed from a suspended account.

[sick ledge]

One message removed from a suspended account.

[woeful forge]

How to change this scope setting?

Turn it on

Cuz I don't know where to open

No I mean I don't have the settings

I want it and Its too annoying that I needed to open my inv and change scope

Lemme try

It worked! Thanks :):PeepoBlush:

[surreal inlet]

@chilly spade

i cant login to PUBG

in gameloop

[sick ledge]

One message removed from a suspended account.

[cyan citrus]

What is your country, @surreal inlet?

[surreal inlet]

india

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @surreal inlet.

[surreal inlet]

do i need VPN?

[cyan citrus]

Please refer to this response, @surreal inlet. VPN usage is not recommended as it can put your account at risk of getting suspended.

[surreal inlet]

nono

when i use bluestacks its fine

but when i use gameloop this happens

[cyan citrus]

We cannot help you with this, @surreal inlet. Please refer to the previous response.

[surreal inlet]

is there a problem with my account?

[cyan citrus]

Here, @surreal inlet.

[surreal inlet]

ok

[chilly spade]

You may try changing network.
For further info, you may refer to this reponse, <#1039117051488391169 message>.

[bronze lake]

im from Bangladesh. from today evening, i cant play classic matches. its stucked on loading screen. i am a wifi user

[slate spear]

i want to report a player is cheating live on tiktok he killed me a lot of times + high rank + show hack and everythink on stream

[cyan citrus]

You can report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

You can report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through http://bit.ly/3ZCEgg5.

[cyan citrus]

Please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions in this regard.

[slate spear]

bro talk to me like human not like a robot i told u hes live now and cheating + showing everythink on stream + high rank he is making our game shhhhhhhhhit

[bronze lake]

i have tried by changing dns. still no result

[cyan citrus]

Yes, you can use the link above to report the online cheating content and it will be taken down in due time.

[cyan citrus]

Please reach out to the in-game customer service for further assistance.

[chilly spade]

This is currently being investigated. Please have some patience.

Note- asking for the same problem again and agian may get you muted. Please have done patience.

[simple bay]

Ok Thanks 👍

[crude roost]

I can not get my uc

Help

[chilly spade]

Try purchasing through Midasbuy
https://www.midasbuy.com

[crude roost]

Ok but my money The amount has been deducted from the balance

[green agate]

Payment issues must go to the in-game customer service.

[unborn patio]

THE CHARACTER IS SLOW, THIS HARM DURING MATCHES!

bug!

how to fix it?

[cyan citrus]

Please share a video recording of the issue you have encountered, @unborn patio.

[storm flume]

Please do not use languages other than English, @pallid breach. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pallid breach]

Hello, I forgot the login data for my account in the game and I could not log in, please help to access my account again,Thank you @ID51804683346

[cyan citrus]

What is the login method you are using, @pallid breach?

[pallid breach]

Twitter

[cyan citrus]

What exactly did you forget, @pallid breach?

[pallid breach]

The pasword and email

?

[cyan citrus]

Try to follow the given steps here: https://help.twitter.com/en/managing-your-account/cant-access-my-accounts-email-address. If that does not help, and if you do not have any other login method connected to your PUBG MOBILE account, you will first need to recover access to your Twitter account by contacting the respective customer service of that social media platform: https://help.twitter.com/, @pallid breach.

[dark fjord]

Hello, Who can help me with logging into my account. I changed my apple device and my account disappeared. I have data that can fit and a receipt when I bought UC

I want to play with my friends

[cyan citrus]

What do you mean by disappeared, @dark fjord? Could you elaborate?

[ornate gate]

Ranking bug, how to fix?

[storm flume]

Please contact the customer service for further assistance, @ornate gate. Refer to subpoint 5.4 in #faq for further information.

[dark fjord]

I have been playing on the same account for a long time, I went under the guest account. If I didn't hang around, I tied the Game Center and Social Networks. Now I'm trying to log in, he's creating a new account. (I log in via Game Centre, VK and Apple id) New accounts everywhere.

[pallid breach]

This did not help me Can you get me back my account by ID

[dark fjord]

I have a nickname that was, a command that I played with. A receipt for the purchase of currency and so on

[cyan citrus]

It means that either you are using a different social media account or the linked social media account was removed from your PUBG MOBILE account. For further assistance with this, please reach out to the customer service through inside the game, @dark fjord.

[cyan citrus]

As we only provide community support through this platform, we are unfortunately unable to help you with any account related issues.

[dark fjord]

If I apply, will it take a long time? I can attach a screenshot of the payment receipt, will it give anything?

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @dark fjord. Also, keep in mind that moderators of this Discord server are not affiliated with the customer service.

[pallid breach]

Hhhhhhh ok

[dark fjord]

Thk, bro

[desert frost]

Can you help me with my pin, my internet is good at 50MB

[cyan citrus]

What is the device you are using, @desert frost?

[desert frost]

iPhone 11 @cyan citrus

[cyan citrus]

We unfortunately cannot help you with in-game latency that much as it is related to your internet connection, your network environment, your location and your server. However, you may try to perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Restart your device and see if it will make any difference, @desert frost.

[desert frost]

i will do it! Thanks @cyan citrus

[cyan citrus]

You're welcome, @desert frost!

[half lynx]

I have a problem with pubg on GAMELOOP
MAXIMUM FPS 40-30
Device specifications. Graphics card: 1060 GTX, RAM 16, Core I5-6500.

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @half lynx.

https://www.gameloop.com/.

[half lynx]

THANKS

[cyan citrus]

You're welcome!

[sharp seal]

؟؟؟؟؟

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @sharp seal.

[night cloak]

@cyan citrus can you help with one sided headphone glich

[olive trench]

Whom i can refer to regarding hacked account and restoration?

[storm flume]

Please contact the customer service for further assistance, @olive trench. Refer to subpoint 5.4 in #faq for further information.

[fossil rock]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fossil rock. Remember to read through #faq before asking questions in the support channels.

[native anvil]

Does this issue occur generally or only in PUBG MOBILE, @night cloak?

[low beacon]

Literally neither of those links work

[night cloak]

Only pubg every where else its ok

In pubg only

[native anvil]

How long have you been experiencing this issue? Where did you download the game from? Additionally, does this issue occur specifically when you turn on the microphone, or is it unrelated?

[topaz jolt]

Hello

[native anvil]

Hello, how can we help you, @topaz jolt?

[topaz jolt]

I have issues just now

This is my first time doing purchase in codeshop

[night cloak]

Play store

And after the ubdate

[night cloak]

Nopr it happens even if i dont turn it on

@glossy zenith

[native anvil]

Have you tried to perform a routine repair of the game, @night cloak?

[topaz jolt]

I pay for uc in code shop and I haven't received any redeem code in my Gmail or SMS Am still waiting for it

But my question is?is the redeem code always deely

This is my first time

[native anvil]

The only recommended ways to make purchases are within the game and through https://www.pubgmobile.com/pay. Unfortunately, we cannot assist you with this matter. You may try contacting their customer service for further assistance.

[night cloak]

Yes didn't fix

[topaz jolt]

Oh 😳😳 I have lost another money again

[native anvil]

Could you share a video recording that demonstrates the issue?

[night cloak]

Wdym its my headphones not working how will i get video

[native anvil]

But you mentioned that the issue is only with one side of the headphones. Have you tried reinstalling the game? You can download it from the official website at https://pubgmobile.live/apk.

[night cloak]

I didnttry reinstall, yes i mean i can only hear from one or i hear nore from the other

[native anvil]

Have you tried using different headphones? If not, please try using different headphones to see if the issue is with your headphones or not.

[night cloak]

Yes i did plus my headphones ony don't work on pubg

[native anvil]

What is your device?

[night cloak]

My pubg Account wurde gehacked

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[chilly spade]

They works fine for me, could you provide a screenshot of issue facing?

[night cloak]

nice denglisch

[ebon pier]

I keep getting "Server busy, try again later. Restricted Area"

Why is this supposed to mean? The game ain't available in my country or something?

[native anvil]

What is your country, @ebon pier?

[ebon pier]

Bangladesh

It's available here! I played it yesterday as well.

It kept saying this yesterday too but logged in after few tries but now it's not logging in

It keeps giving me 295 second timeout

[native anvil]

Can you provide a screenshot?

[ebon pier]

Yessir

[ebon pier]

Ok, this might be coincidental but now it logged in

[tiny vapor]

how much would the average price be for the buggati?

is 5k uc luck or is it normal?

[native anvil]

It depends on your luck, @tiny vapor.

[peak kestrel]

Dear player, Thank you for contacting us. For better gaming experience, PUBG MOBILE has upgraded the service in the upcoming game update version 250. . Your service, please update to version 250 in time, submit your inquiries after March 30th. Best Regards , PUBG Mobile support team

Dear player, Thank you for contacting us. For better gaming experience, PUBG MOBILE has upgraded the service in the upcoming game update version 250. . Your service, please update to version 250 in time, submit your inquiries after March 30th. Best Regards , PUBG Mobile support team

Why can't I email the support service from within the game? What is the meaning of this message?

[native anvil]

The service system is currently undergoing upgrades. Please ensure that you have updated to the latest version of PUBG MOBILE (version 2.5) and try contacting customer service again at a later time, after the updates have been completed.

[peak kestrel]

I updated and everything but I can't send

[native anvil]

Please be patient and wait for the service update to finish. We do not have information about the exact time for completion, but you can try contacting them again later.

[marsh bobcat]

How can i join PUBG MOBILE WORLD OF WONDER discord server

Can someone please give me the link

[native anvil]

You can submit a "Become a Creator" request, and if you answer all the questions correctly, you will receive an invitation link.

[timid quartz]

Hello guys my account got stolen , what should i do?

[storm flume]

Please contact the customer service for further assistance, @timid quartz. Refer to subpoint 5.4 in #faq for further information.

[sinful timber]

Please am not receiving otp and i want to login my account what do i do

[wicked axle]

Hi, I have a problem with pubg mobile when I want to play FPP Dou on North American server. You did not enter the match, but my friends can enter the match. Where is the problem now? from my WI-FI. Or the game itself, my friends use the home internet. Everyone uses their own Wi-Fi. I also use phone data internet. How often do I start the match? But she does not enter. Sometimes I wait five minutes, but it doesn't enter the match. I even let my friend log into my account and try to see if he can enter the match or not, but he didn't enter the match. I even tried the Lefik map and it didn't work, but I haven't tried the rest of the maps. Where is the problem now? What is the problem now? from the game. Or my account itself that has a problem with the server?

[storm flume]

Please contact the customer service for further assistance, @sinful timber. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Unfortunately we are not able to help with matchmaking issues since there are many factors that go into finding a match for the player.

It might go more smoothly if you were to play on TPP.

[sweet merlin]

why when i hit 250m 300m away dont give damage? and why game lag and freeze sometimes?

[final magnet]

Hi! I want to change my password but I’m not receiving any code on my email, it’s says that they send it anyway. What should I do?

[crude frost]

What code should be written here

[fiery tinsel]

Hellp Been 10

[alpine flower]

You create a 12 digit code of your choice make sure it's a secret
And use the same code every time you report
It's so that they can gift you if your reports are accurate and is in top

[alpine flower]

kindly contact in-game support for this

[crude frost]

Ok but how can they get my game id to give me reward?

[alpine flower]

They'll announce it in #1077761379638984765 about who is the winner
And you give them id here

[crude frost]

Can you speak Arabic?

[tiny vapor]

will the dodge challengers srts or buggati etc ever come back?

[sick ledge]

One message removed from a suspended account.

[alpine flower]

RP point you can earn this week (1650/1650) using normal pass has reached its maximum limit
Either get ez pass or wait until next week for it to increase to 2700 something

[woeful forge]

I need a explain of this situation after I knocked out

[fervent torrent]

They hacked into a Facebook account and tied everything to themselves, they also tied a number and mail to pubg, can anyone help?

[night cloak]

If anyone knows what can be done, send me a message!

[mossy hatch]

hi how long to get the rewards when using a redeem code

[storm flume]

Please contact the customer service for further assistance, @night cloak @fervent torrent. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Within 24 hours.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @woeful forge. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[night cloak]

Thanks

[woeful forge]

How they fixed my problem then?? I Dy posted in #996546243859853424

[calm ice]

Hi
I can't enter the game bc I don't receive any verification code in my email what should I do?

[vagrant tulip]

Try logging in with a social media account?

[sweet merlin]

why when i hit 250m 300m away dont give damage? and why game lag and freeze sometimes?

[wide pumice]

Good afternoon, I would like to know the contact details for contacting the main technical support service of Pubg Mobile. To file complaints!

translated translate.yandex.ru

[frank hawk]

@lime juniper please reply

[steep cradle]

Hii guys can I ask are ypu familiar with the CLUB in pubg? I don’t seem to have it on ipad and in my account. But how come others have it in phone?

[storm flume]

Please contact the customer service for further assistance, @steep cradle. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

You can contact the customer service through in-game using the Customer Service option located at the bottom in the Account settings of the game or through the login menu using the Help option located at the right side of the screen.

[cyan citrus]

Please share a video recording of the issue you are facing.

[cyan citrus]

Answered in #1091283978167783474. Please provide the required details in that post.

[night cloak]

How do i use this?

[cyan citrus]

There is no information in this regard. You may provide your feedback about the items you would like to return in the game through #996458713126797405 in compliance with the channel's guidelines.

[ebon pier]

@native anvil

It's happening again, I can't login.

[cyan citrus]

What is your country, @ebon pier?

[cyan citrus]

Try to check if it can be used in Moonlight Throne spin.

[edgy bloom]

my account got stolen

what shld i do

[ebon pier]

Bangladesh

[storm flume]

Please contact the customer service for further assistance, @ebon pier. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance compromised or stolen accounts. If you have a phone number linked to the account, please enable secondary verification through your Account settings of the game.

[woeful forge]

Alright , give me some time

[ripe rapids]

Hi what should I do now and its not claim again and i still don't have access to my account

[minor musk]

#1091327910578770041 message

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @night cloak. We may otherwise have to mute you.

[compact depot]

my ingame region is Pakistan and server is middle east
i have a good internet connection when my friends play erangle they get 20- 40.ms with Pakistani lobby but when i play with them or anyone we get 150 ms and continuously Arabic lobby whoever the leader is all team gets high ms and foreign lobby everytime please help !! @celest shadow

[edgy bloom]

the guy logged my twitter out

[compact depot]

is there anyone to help??

[crystal cipher]

Hello

Sir

[fallow anchor]

The server is decided by the leader of the squad. So get your leader to select the correct server.

[chilly spade]

Hello, please state your issue.

[crystal cipher]

Sir, it has been almost 2 years since I played this game, but I have not broken any rule of this game till date, if you think that I have broken any rule, then once again check my channel Kaun pic kabhi na hacking ka recording kabhi kuch nahi bola aapne mere channel par ko strike ko dekh rahe hai, my channel can also be dead please take back this copyright strikes and check the channel once again I have today Until there is no rule little of your company

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @crystal cipher. We may otherwise have to mute you.

[crystal cipher]

Sir you have done my video once again if you think that I have done any mistake then tell me sir I will delete that video but please sir remove the copyright strike sir this is my picture sir I worked hard till here I have come sir, if you please understand my point, you remove the corporate strike, if you do not like any video, I remove that video sir, but please sir remove the strike 😭

[crystal cipher]

Please help 😭

[analog mason]

Hey goodmorining ik you don't know me but I recently started to play PUBG mobile back because it being so long and I wanted to buy the battle pass so I purchased the UC like I always do but this time when I did I didn't get any UC so I make a report as you can see inna the screenshot but until now they don't do anything about it they tell me I get the UC which I didn't so I just purchased the same amount of UC and I still didn't get any UC so I was wondering if you could help me and report it to someone higher so they can see I didn't get any and find out where is the UC that am buying going Please if they have to login in my account and check or check the data to show I didn't get it and didn't use any UC

[vagrant tulip]

Probably the UC was deducted because you had unofficial purchases previously or refunded an amount. Check your inbox ingame you will have a message indicating the amount which was deducted.

[vagrant tulip]

Use #1055891271849353226

[analog mason]

This which the message I got and I never refund any used I buy

And I report it and they did nothing about it

[vagrant tulip]

Report it again to the customer support ingame

[analog mason]

I can send screenshots of the report I make

And I made I purchased today awhile ago to see and it was the same thing happen

Sorry about that I was showing the report I made in-game from yesterday

This is what the person telling me until now I don't know where the UC that I pay for gone

[ripe rapids]

The email address you provided has already been linked to another game account. Please resubmit your claim in the game.

Please help im not able to resubmit claim now what should I do

[compact depot]

my ingame region is Pakistan and server is middle east
i have a good internet connection when my friends play erangle they get 20- 40.ms with Pakistani lobby but when i play with them or anyone we get 150 ms and continuously Arabic lobby whoever the leader is all team gets high ms and foreign lobby everytime please help !! @celest shadow

all of my friends have middle east server and Pakistan regiion they get pakistani lobby and low ms when they llayplay without me

[lime tapir]

Hello, please i need help my account has been maliciously linked to someones number and after that he activated secondary verification so i couldn't acces to my account because i can't get the code that is sent to his number, so he kicked me from my account and after that he linked his socials and unlinked all mine except my email because he couldn't login from it. this week he disabled secondary so i loged in with the email now i want you to help me to unlink all his social and secure my account, i have all the purchase recipe since the beginning of the account and i have all the proofs that this is my account. waiting for respond

[storm flume]

Please contact the customer service for further assistance, @analog mason @ripe rapids @lime tapir. Refer to subpoint 5.4 in #faq for further information.

[analog mason]

Where I go to do that

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[analog mason]

in the game

[ripe rapids]

We can't contact in game

[ripe rapids]

#questions

[green agate]

This is not something we can help with, you should file a new claim in 3 months.

[ripe rapids]

But email clearly saying that i should resubmit

[tired fractal]

@lime juniper can you help me recover my second account 5317167915
i linked the wrong email now i cant access it, i already contacted customer support

[lime juniper]

If the customer service is not able to resolve the situation within 7 days, let me know.

[ripe rapids]

How can I resubmit
I haven't recovered my account yet its wasn't successful
So please help

[tired fractal]

thank you

[ripe rapids]

@ripe rapids @tired fractal

[tired fractal]

you cant link 2 accounts to 1 email

[ripe rapids]

But how to resubmit with my another email address

[timber basalt]

Hey I have a question

[tired fractal]

go in the game again, fill the form with a different email

[timber basalt]

Help me

[ripe rapids]

I tried but its not going forward

[night cloak]

9th time today

Fix this

[timber basalt]

I applied to wow still not approved

[tired fractal]

you have to wait 2 weeks

[timber basalt]

It said join the Discord server I joined what should I do?

[tardy cloak]

Hello! Question, is this happening to anyone else? I can’t seem to contact customer support without this message appearing every time.

My game is updated yet it still does not work.

[timber basalt]

no one is helping

[night cloak]

.

[lime juniper]

Please report it in #1090234907487371385 and we will investigate.

[night cloak]

Error how do i fix this started to happen today when my iphone starts to overheat

I have iph 13

[ripe rapids]

@analog mason @lime juniper @green agate

[ripe rapids]

How can I resubmit
I haven't recovered my account yet its wasn't successful
So please help

[night cloak]

Why there are copies of your clan

[analog mason]

@ripe rapids to be honest I don't know how to help you because I want help my to find out where is the UC I purchased and why I didn't get it but they say I get it but it show on my account 0 UC and I report it in-game but there no help at all because all they saying is that I received enough don't don't even know what that supposed to mean

[ripe rapids]

Lol no customer support from pubg its shame

[night cloak]

Does iPhone 13 mini support 90 fps?

[analog mason]

That's what am saying because they can't even tell me what the UC used on or why is it not showing

[honest shuttle]

How i cant create its 2 weeks now

[night cloak]

I have the same problem as you, but there is no solution

[vagrant tulip]

Try using the username not UID

[night cloak]

it won't work anyway, I've already tried

[ripe rapids]

No it's not working
Idk why they asked in mail to resubmit but they are making sure I don't

[vagrant tulip]

Because you gave them an email that was linked to another PUBGM account, Unfortunately if submitting with Username doesn’t work with you you will need to wait fro 3 to 6 months

But did you try submitting with username?

You need to click on UID and change it to username

[vagrant tulip]

Try using the username to submit another request

[night cloak]

this system as it is is ridiculous

[vagrant tulip]

Your brain is ridiculous, It’s clearly written in the form USE AN EMAIL THAT IS NOT LINKED TO ANOTHER ACCOUNT, and you still use an email that is used in another account

[heavy vortex]

💀

[sour wolf]

Sa

[mighty lichen]

Help, my account hacked

Can help me bro

My account was hacked, the hacker linked with another social account to login. I can only sign in with my Apple ID and gmail. He's trying to unlink my Apple ID and gmail. I made a complaint and waited 14 days for confirmation, but today is the 10th day, my account has been unlinked with Apple ID. I am really worried. Currently I can only log in with Gmail but the hacker keeps logging in and I'm out of the game. I have provided many proofs such as photos of UC purchase history, Region I live in, Device... I think the previous data has been recorded and just need to compare the figures, I hope to hear back soon because today the hacker continues to unlink my Apple ID, this makes me really worried because the account is of great value.

[night cloak]

@mighty lichen
Please contact in-game customer service for account related issues.
Refer to subpoint 5.4 in #faq .

[mighty lichen]

I contacted, and received a notification waiting for confirmation 14 days, 4 more days to finish, but today the hacker deleted the Apple ID link again. I do not know how to do. I really worried

[night cloak]

Then wait for the specified time. And be patient.

[river mist]

Help

How do I know how much uc is deducted from my account

[river mist]

What links does the hacker have?

[night cloak]

Your previous claim has been rejected?

[mighty lichen]

May be link Facebook, Twister, Mobile number.. I don't know, i just still login by my gmail. He unlink my ID Apple today.

[night cloak]

Are you able to login into the game?

[mighty lichen]

I can use the gmail Code, but the hacker sees that and I get logged out of the game

[mighty lichen]

Yes, by cod gmail

[river mist]

He doesn't have mobile number

[night cloak]

Just login and link your phone number and enable secondary verification

[river mist]

And log out from all devices

That will fix jt

[quaint hull]

How can i change vehicle behind me

[river mist]

You can't change that one

😂

[quaint hull]

[mighty lichen]

when i logged into my account i saw hacker link : Facebook, Twister, I don't know if there is a phone number link. Only the gmail link is mine.

[cyan citrus]

Select any vehicle skin from your inventory. Once you have the new vehicle in the main menu, you will have it in your profile as well.

[mighty lichen]

This is my first time getting hacked. Please help me to solve this problem

[storm flume]

Please contact the customer service for further assistance, @mighty lichen. Refer to subpoint 5.4 in #faq for further information.

[quaint hull]

I did but it dosent change

[cyan citrus]

Can you share a screenshot of your main menu?

[mighty lichen]

I'm worried I'll lose my last gmail link.

[cyan citrus]

Refer to this response, @mighty lichen.

[cyan citrus]

You will need to tap on the skin you want to select, @quaint hull. Tap here to remove and apply the skin and check again:

[quaint hull]

Ok 1 sec i will try

[night cloak]

hi i am wow how do i become a designer? I know you say to write to wow server, but I cannot write there, phone verification is required and my number is closed, no message is received

I applied in pubg but no messages for 2 weeks in-game

I made a mistake, why is it not coming?

@sick shale

@native anvil

[quaint hull]

Still not working

[cyan citrus]

Got it! It might be because of your portable closets. Try to switch your portable closets and make sure that you apply the skin in other closets as well. The same you did here, @quaint hull.

[quaint hull]

Ok i will try thx

[cyan citrus]

If you have already applied through in-game, please wait patiently. The application result will be shared via in-game mail. We unfortunately cannot help you with this through the community. Should you require further assistance with this, please reach out to the customer service through inside the game.

[night cloak]

While I receive a message in 1 week to the nation, I have not received a message for 2 weeks.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[quaint hull]

Still not working plus that the team up brodcast of the car not working i think that because of that priblem i did post in issue from 8 days about the team up broadcast

[quaint hull]

And the issue of team up broadcast under investigating tag

[cyan citrus]

You did not switch your closets in your video recording, @quaint hull. Regarding your other issue, if there is any update regarding your issue, you will receive it in the same post.

[quaint hull]

In last video i switched to other closet

Maybe i wait to the issue be solved ?

[cyan citrus]

Can you share a screenshot of your portable closets, @quaint hull?

[quaint hull]

Ok

[quaint hull]

I tried in 2 closets and no result

[cyan citrus]

You should do the same in all your unlocked portable closets, @quaint hull.

[quaint hull]

Yes that 2 opened

And other closed

[cyan citrus]

From where did you download the game, @quaint hull?

[quaint hull]

From google play store

If the problem be solved if i uninstall and install i can

[mighty lichen]

Tks

[cyan citrus]

Try to switch your portable closet from your profile and check again.

[quaint hull]

I tried

No change

[cyan citrus]

Try to repair the game one time from the login menu using the Repair option located at the right side of the screen, @quaint hull. Make sure that you select both Routine Repair and Restore Default Settings options. Also, make sure that you upload your control and sensitivity settings and make a backup of your important game settings by taking a screenshot. After that, try to select the desired skin in all your closets again and see if it will make any difference. If the issue persists, please submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[quaint hull]

I solved it

I tried to purchase closet woth bp and pit bugatti and the problem solved and team up broadcast worked

Thx man i tired you with me

Thx for help i appreciate this

[cyan citrus]

Glad to hear that and you're welcome, @quaint hull!

[quaint hull]

Sry but i want to ask a question

Ia the bugati team up broadcast work in one closet only

[cyan citrus]

It should work in any closet where you have the skin equipped in your main menu, @quaint hull.

[quaint hull]

Ok it work in second closet only but no problem i will try

[cyan citrus]

Did you try now, @quaint hull?

[quaint hull]

Yes it work on the second only

[cyan citrus]

Does it not work in other closets, @quaint hull? When teaming up, did you check that you have the skin equipped in your main menu and your profile?

[quaint hull]

Yes it equiped but dont work in otger closet

I will try to repair as you said and try

[cyan citrus]

Please do and make sure that your select both Routine Repair and Restore Default Settings options, @quaint hull.

[quaint hull]

Okay

[hoary grail]

What is this and how to fix it

[cyan citrus]

If you happen to have a video recording of this, please submit it in #1091283978167783474, @hoary grail.

[hoary grail]

It happens when i get knocked

[cyan citrus]

Please do as I have mentioned above, @hoary grail.

[valid swallow]

hello, I have complained to those who made config videos on youtube, but they still did not receive copyright, why?

[warped lichen]

Any Help Please ? ,

[valid swallow]

@cyan citrus

[cyan citrus]

Refer to the status of your report, and wait patiently, @valid swallow. The community manager receives a large number of reports every day. It takes time to process all of them.

[cyan citrus]

Hello! How may we help you?

[warped lichen]

@cyan citrus My Pubg Acc Got Linked From A Number I Don't Know ..

@cyan citrus

[storm flume]

Please contact the customer service for further assistance, @warped lichen. Refer to subpoint 5.4 in #faq for further information.

[quaint hull]

I did the repair but the broadcast work in second closet only as the video show

[cyan citrus]

When you switch to the other closet, can you check if you have the skin selected in your profile, @quaint hull?

[quaint hull]

As you see it only work in second closet

[quaint hull]

I think something made the second closet the main so i just want to change the main cliset to the first and it is okay

[cyan citrus]

Can you try to change it in your profile first, @quaint hull? From here:

[night cloak]

How do i fix wow control issues

[quaint hull]

Still not working in closet 2 only

[cyan citrus]

What if you try to remove the skin from your second closet and then try apply it in a different closet, @quaint hull?

[ebon loom]

How can we fix lag in iPhone 13 pro max &14 pro max when we recording the game @cyan citrus

[fervent torrent]

How can I change the phone number on my account if I don't have access to it?

[vast moat]

@cyan citrus recently I’ve gone on the game, the twitter that I have been using to log into the game is now bringing me to a new account. No unlink process has gone on and I frequently use it to log into the game I can no longer access the account is there anything you can do to support that. It just brings me to a new account.

[storm flume]

Please contact the customer service for further assistance, @fervent torrent and @vast moat. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

This issue has already been reported in #1086334125625065543. You may provide your details there, @ebon loom.

[vast moat]

@native anvil I am unable to contact support

Without an account

This is the automated message

I receive

When I do try

[native anvil]

Please refer to this message:
#questions message.

[night cloak]

Hii

[chilly spade]

Hello, please state your query.

[night cloak]

@native anvil hii dear sir please help me this Is major mistake please, you get my page back

[edgy tendon]

I am from pakistan and region is also pakistan in pubg but now showing a glitch that my region is china detect by pubg i give u screenshots. Please help me .this is my pubg id 5531096979

[native anvil]

We have already explained to you multiple times that you need to wait for a response from the community manager to your post in #1055891271849353226. This is not something we can assist you with through the #questions channel. We may have to mute you for repeatedly asking the same matter after receiving multiple answers.

[edgy tendon]

If i select okay then it change for 60days . I do nothing . I am waiting for your reply

[night cloak]

@native anvil please accept my friend request, i can explain

[edgy tendon]

??

[native anvil]

Are you using a VPN?

[edgy tendon]

NO

If i use pak vpn then it show pak region

[native anvil]

Is there any message or alert displayed when you attempt to change it?

[edgy tendon]

I am emulator player

I am facing this problem 28 hour ago

[native anvil]

If you are indeed from Pakistan, then you should select Pakistan as your country and not another one. It is not recommended to use a VPN as it can put your account at risk of being suspended. If you require further assistance on this matter, please contact customer support within the game.

You can find instructions on how to contact customer service in #faq sub point 5.4.

[edgy tendon]

Bro i am not using any vpn God promise

[night cloak]

Does iPhone 13 mini support 90 fps

[native anvil]

Does this issue occur with the social media profile picture, or even with an in-game avatar such as the Royale Pass Avatar?

[edgy tendon]

Bro if u ask i will give u video prove

[native anvil]

We do not have list for devices that can support 90 FPS option in the game. You may refer to the list of devices that are unable to run PUBG MOBILE with 90 FPS instead:

#questions message.

[night cloak]

Yes but the device i have isnt on the list why do i not have the option

[native anvil]

From where did you download the game?

Are you logged in with the social media account that you want to use for your avatar?

[night cloak]

L 60 hz iph 13 mini

[native anvil]

If your mobile phone screen has a refresh rate of only 60 Hz, then it definitely does not meet the requirement of displaying 90 frames!

[night cloak]

Yes i know big L

[native anvil]

Please try the following steps: Switch your avatar to one of the in-game avatars, log out of your account, and then log back in using your social media account. Finally, attempt to switch your avatar again.

[fervent torrent]

How can I change my phone number if I don't have access to it

[native anvil]

Please reach out to the customer service in-game so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[full plover]

Hi I received an email from pubg mobile for core group I need help

[native anvil]

However, please note that we are unable to assist you with this matter through the community. For further assistance, please contact customer service within the game.

Please try updating your profile picture on your social media account and then logging out and logging back in using your social media account.

[night cloak]

Yasser carrying support channel

[native anvil]

You can enter the invitation link (code) after this link to join the server: https://discord.gg/.

[agile thorn]

When we reach conquerer does we get the rank even if we decrease points or no

[native anvil]

Is your current rank Conqueror or will you reach it in the new day?

[fervent torrent]

The scammer hacked my account and linked my mail and number, I applied for recovery, but it will be within 14 days, during which time the scammer will be able to delete my social networks and steal the account for himself, can I somehow delete the number and mail?

My ID:5267931015

[karmic oak]

Players have gotten a list of brands in game mail, like a survey where we pick what collab should come in game. I havent received one. Where can I fill that form?

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[fervent torrent]

Where should I go with this question?

[native anvil]

Refer to subpoint 5.4 in #faq for further information.

[lavish otter]

как сделать такую табличку

[agile thorn]

I’m almost about to reach

[storm flume]

Please do not use languages other than English, @lavish otter. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lavish otter]

how to make such a sign

[native anvil]

If you do not receive the survey referred to in the game mail, there may be several reasons for that, including the possibility that it is being sent to players gradually. However, we do not have any specific information on this matter. To receive further assistance, please contact customer service within the game.

[karmic oak]

We could fill out these type of surveys before here in discord. Please add it here aswel.

[native anvil]

Are you referring to this symbol『』?

[lavish otter]

heeelp

[lavish otter]

No, it was the sign that I killed or knocked the player

@native anvil

[native anvil]

I didn't understand what you meant. Are you referring to this?

[lavish otter]

almost, but exactly as in the picture

@native anvil

[native anvil]

This message's appearance has been updated since several updates ago.

[native anvil]

Just to be clear, are you referring to the rewards for the Conqueror rank at the season's end?

[agile thorn]

I mean like if I get conquerer rank, and i play one match after that but my rating drop will I go back to ace?

[native anvil]

Once you reach the Conqueror rank, you will maintain that rank regardless of how many points you lose on that day. However, at the start of the next day, your rank will decrease based on the number of points you have.

[opaque egret]

I need help pls@

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @opaque egret. Remember to read through #faq before asking questions in the support channels.

[opaque egret]

I need help to recover my account, since I don't have the cell phone number, where I have it linked

@native anvil

[storm flume]

Please contact the customer service for further assistance, @opaque egret. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Profile picture change may take time due to image data retrieval from social media servers. Just be patient.

You may also consider contacting the in-game customer service for additional assistance or recommendations to resolve this issue.

[wispy compass]

Hi. Someone please help me. My account is not open after update my emulator. When new update released my emulator was updated then this message appears. Kindly help me to fix this issue. I have many achievements and RP missions to do.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @wispy compass.

[wispy compass]

After reading your faq. I need to tell you that i was not violating any rule. I already appeal the file in game but rejected. Its was emulator issue. After the pubg update this issues occurs otherwise my game was working fine. This all happens due to update in game. Before update my gaming experience was good. Kindly fix this issue otherwise my current RP will miss and i dont want like that.

[wispy compass]

Anyone!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wispy compass.

[strong dew]

I want to recover my ID

PUBG plz help.😭

My ID is 5847961968

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

You can find instructions on how to contact customer service in #faq sub point 5.4.

[strong dew]

My appeal got rejected.

Could I contact and talk to someone privately.

Headquarters????

I can give you payment details from 2021

[native anvil]

Please read my this response again, @strong dew.

[strong dew]

I told you that my appeal already got rejected.

Do you have contact information of anybody
That can help me recover my account

[native anvil]

Please keep in mind that we are not affiliated with Customer Service, and we are unable to assist with account-related issues through the community. In-game support is the only way to resolve such issues.

If your request is denied by the customer service team, you may attempt to contact them once more and ensure that you provide the requested information accurately. Regrettably, this is not an issue that can be resolved through the community.

[night cloak]

I've been top 500 for 2 days why I'm not a conqueror

@native anvil

I'm level 41 is it the problem ?

What the hell is this top 500 for 2 days

Literally

[native anvil]

Your question has already been answered in my previous response, kindly review it again and refrain from asking the same question repeatedly.

[strong dew]

Give me pubg contact info so that I can message them

[night cloak]

@native anvil what about me

Bruh I had to keep ranking even tho I'm top 500

Day reset and still nothing

[native anvil]

It appears that your current account level is too low to be ranked. Please level up further.

You can also contact customer service within the game to receive further assistance regarding this matter.

[night cloak]

Hell no I've seen accounts level 40 that is conq

How can I contact customer service!

I ranked for nothing 😕

[native anvil]

Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Waste of time

[storm flume]

Please do not use languages other than English, @plush willow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

If your rank was among the top 500 on the server two days ago, then you should contact customer service within the game for further assistance.

[night cloak]

Got it
But it was weird how I had to wait alot even tho day reset

Anyways thnx @native anvil

[river mist]

How do I know how much uc is deducted from my account

I have recharged more then it but it's deducting

@native anvil

[sweet trench]

Hello

My channel copyright strike 21 iska kya solution hai

Maine Aaj Tak kabhi bhi Aisa video Nahin Dala jisse pubg team ya tencent ke niyam ka ullanghan Ho

[storm flume]

Please contact the customer service for further assistance, @river mist. Refer to subpoint 5.4 in #faq for further information.

Please send your concern in #1055891271849353226 and wait patiently for a response, @sweet trench. We may otherwise have to mute you.

[river mist]

It didn't help

@native anvil

[sweet trench]

Hello

[native anvil]

Unfortunately, we are unable to assist you with this issue or provide information on how to determine the amount through our community. You may need to determine the amount yourself or contact customer service within the game for further assistance.

[storm flume]

Please do not use languages other than English, @sweet trench. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sweet trench]

Sir, if you think that I have made any mistake, then I am ashamed and apologize to you from the bottom of my heart, and till date I have never uploaded such videos on my channel which violate your rules, if you still feel If yes then you checkout my videos once or my channel sir please sir my channel will run you checkout once and remove it from copyright strike please sir.
More than 3 copyright strike on my channel a if you don't take back then my channel will be deleted sir i have never done any mistake if so please forgive all please sir

[native anvil]

Your post has been successfully published in #1091548110179799101. Please wait patiently for the Community Manager to review your post, @sweet trench.

[river mist]

Is there like a thing pubg do so even if you recharge the id wouldn't be fixed?

Is

UC

B word a thing?

[sweet trench]

Sir, if you think that I have made any mistake, then I am ashamed and apologize to you from the bottom of my heart, and till date I have never uploaded such videos on my channel which violate your rules, if you still feel If yes then you checkout my videos once or my channel sir please sir my channel will run you checkout once and remove it from copyright strike please sir.
More than 3 copyright strike on my channel a if you don't take back then my channel will be deleted sir i have never done any mistake if so please forgive all please sir

[river mist]

@native anvil

[native anvil]

The UC will continue to be deducted until the entire amount is recovered.

[native anvil]

Please refer to my previous response again and avoid repeatedly asking about the same matter after you have been answered.

[river mist]

So uc b word is not a thing?

My friend said it is a thing that's why😭

[river mist]

Is there a way to check the amount deducted?

@native anvil

[native anvil]

Please refer to this response again and avoid repeatedly asking about the same matter after you have been answered, @river mist.

[river mist]

Umm customer service is broken

@native anvil

[maiden flax]

How do i solve this

@native anvil

@lime juniper

When I start match it stuck in the loading screen

[strange adder]

Anybody wanna play na duos with me

[cyan belfry]

@native anvil @lime juniper i need help my account has hacked from twitter but i have email account He sent an email to support, and I filled out the form, and no one contacted me or helped me

[native anvil]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with.

[maiden flax]

reply me

@native anvil

[cyan belfry]

Replay me @native anvil

[native anvil]

How long have you been experiencing this issue? Where did you download the game from? Does this issue occur in a specific game mode or all modes?

[native anvil]

The customer service team receives a high volume of requests on a daily basis. Due to the large number of requests, it may take some time to review each one. A support agent will reach out to you as soon as possible. We kindly request your patience and understanding while they attend to your request.

[maiden flax]

Tap tap 48 hours

[native anvil]

Where are you from and which version of PUBG MOBILE are you currently playing?

[maiden flax]

I am from India
And it's pubg kr

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @maiden flax.

[maiden flax]

I am playing for 4 months but it didnt happend

[olive isle]

@lime juniper can you tell me this server creation date?

[empty oracle]

It’s the date where error joined this server

[odd wolf]

Hi

I need help gyz

[tall parcel]

Hacker List
猴哥114514
HyperX〆YASGOD
Wwcd1123
ḰỉӷấŶ失
哭泣泼退头
Ē蟹Ē
INaguro益Good
就是馬
MAMADAVID
siile69568aka
ＢＥＮＺＥＲ
白沐3564711367
hjshxhdgjsgsj
子追打眼睛
Ysawmarkhet
MdOmarFaruquri
秭婷
ALIFīFIRDAUS
上课mzk
TL1221
A1esSHAHRiAR
panjetaJaaT
ToPgaMiNGYT7
SaifulIslam373
mvpJonathan
亗『LEGENDMAAN

[opaque hawk]

وين عبدالله

[storm flume]

Please do not use languages other than English, @opaque hawk. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[alpine flower]

Report them in game

[night cloak]

How do you get this much hackers ? 😅

[pastel garnet]

Two air supply

[alpine flower]

Happens sometimes nothing special to report it
Go rush and get double loot or lobby

[worn crystal]

When I am playing on Ipad and I try to curnch + peak while I am moving - it's not registering the peak . only after I stop moving then in peak + crunch mode i can move with it. is it normal?

[hot raptor]

Good morning

[ashen vapor]

This stranger request me silent

[hot raptor]

Are pubg mobile suppert is this ?

??

I need to talk with pubg mobile customer service.

[hot crest]

Hello I cant purchase in game

[hot raptor]

My account was hacked, please i need some help

[hot crest]

if you tried to sell it and got scammed then that's on u bc it's against rules

[hot raptor]

Stolen by a game charger.

[tawdry seal]

And what about the slap does not work after the fall, there are no skins like them ?

[violet vapor]

hello anyone can help me i buy rp prime but 300 uc ticket dont come my envanter why

[round birch]

кто катку будет

?

[ripe rapids]

Can't reply this Mail please help any moderator!

[violet vapor]

hello anyone can help me i buy rp prime but 300 uc ticket dont come my envanter why

[storm flume]

Please contact the customer service for further assistance, @violet vapor. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

This is a scam. Please be advised that only the in-game customer service can assist players with account related issues.

[storm flume]

Please do not use languages other than English, @round birch. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[feral forge]

Do you mean that the helmet skin is not visible in match?

[valid rune]

I cant join on pubg tournament

What is happening?

[ionic sparrow]

My PUBG account has been hacked, is there any way to regain access? Whoever hacked it unlinked all social media and phone number from the account

Please, can someone link me to who I need to talk to about this issue?

[whole bloom]

Am I allowed to use exitlag on PUBGM?

[low marlin]

Who can help me retrieve my hacked account

[wraith owl]

How do I join the weekly match room?

[zenith shard]

Hi everyone, i have question, some friends of mine don't have Club in game, is there something that's need to activate or? Thx for help

[dense bramble]

When do i get collectible odd items in event Nusa Tycon? I have spended 180 uc in treasure hunt but still i didn't get it.

My Prosperity level is 544 now without odd items

Though my friends got different odd items without spending single UC

[zenith shard]

U need to find objects in Mining, i have over 1200 and i get only Apple, keep digging 💪

[dense bramble]

Where exactly is mining? Can you please tell me.

[zenith shard]

@dense bramble that is the field where u destroying rock's with your hammer 🔨

When u are looking for treasure boxes 📦

[dense bramble]

You mean Treasure Hunt, right?

[zenith shard]

@dense bramble yes

[worthy sinew]

You'll find the collectible items as one of your treasure boxes in the Treasure Hunt. To increase the Collectible item spawn rate you'll need to upgrade Mysterious Cavern.

[dense bramble]

Yeah.... i have upgraded it to lvl 40 but still i didn't get any odd items such as apples, pan and so on

@worthy sinew

[worthy sinew]

You'll need to increase Cavern's level to increase Collectible spawn rate. Its probabilistic and not guaranteed that you'll get collectible items after upgrading to a certain level.

[dense bramble]

Okay @worthy sinew

I have another question regarding same event. Can you clarify it to me?

@worthy sinew

[worthy sinew]

What is it?

[dense bramble]

How much Nusa Coin i can collect by playing ranked match in total? I mean yesterday i played multiple matches and used to get 320 but after certain matches i just got 64 nusa coin.

@worthy sinew

[worthy sinew]

I presume, Nusa Coin earned from classic matches depends on your match performance, @dense bramble .

[odd wolf]

My account got automatic unlink from twitter and the third link not working i didn’t get the code anybody know?

[dense bramble]

In a match,i died earlier getting 320 nusa coin while in other match i died getting in top 10 along with 5-6 enemy kills still i got only 64 nusa coin

[worthy sinew]

Please contact the customer service for further assistance, @ionic sparrow and @low marlin . Refer to subpoint 5.4 in #faq for further information.

[worthy sinew]

I don't know what contibutes towards Nusa coin earnings from classic matches. You may probably ask other players in #pubg-mobile or wait for someone who knows to answer your query.

[worthy sinew]

If you are referring to Weekly Community Matches, refer #matches message for today's matches in #matches .

[sinful wasp]

Can we become creator in Pubg beta now?

For Wow

I really wanna try creator mode

<@&481161015728406538>

Hello?

[odd wolf]

I think u have to wait 7 days

[analog canopy]

Can I link accounts without waiting 15 days. the problem is I just returned to playing after 2 months of not playing. I want account link

I've never changed devices

[odd wolf]

💀

Who is the admin here?

[analog canopy]

Idk

[junior birch]

You can become a creator by clicking on the Become a creator button at the bottom-right corner in-game of the World of World selection menu.

If you have completed the requirements and have successfully submitted the application then a mail within your in-game inbox will be sent within 7 working days if you have been selected to become a World of Wonder creator.

[raw patio]

Hi, I can't make a world of wonder map.
please help me.
My ID:5784472323

[junior birch]

All the conditions must be met to link a login method.

[junior birch]

Please share a screenshot of the issue you are facing.

[analog canopy]

I just want to link the 2nd account because I often forget my account

My account is from WeChat I want to change to Twitter

[bleak dirge]

I made a prime plus subscription but never got it in-game. payment went through. who should i contact?

[analog canopy]

I quit because I often forget my WeChat

[junior birch]

If you have completed the requirements and have successfully submitted the application then a mail within your in-game inbox will be sent within 7 working days if you have been selected to become a World of Wonder creator.

[junior birch]

Please reach out to the in-game customer service for further assistance. Refer to sub-point 5.4 in #faq for further instructions on how to contact the customer service.

[raw patio]

I asked 17 days but I did not receive any email

[junior birch]

If you haven't received any mail within the in-game inbox regarding the World of Wonder creator application then it means that your application is rejected, unfortunately, we are unable to provide assistance in this regard here, the application acceptance depends on your submission.

[junior birch]

Are you able to unlink a second login method from your account and link another social media account?

[raw patio]

Can I apply again?

[bleak dirge]

how long does it usually take for pubg to email me back?

[analog canopy]

I haven't filled in the second one yet

[junior birch]

I do not have more information of if you can apply again. Please wait for another person to respond to your query and wait for further announcements.

[analog canopy]

I just logged in from the 56 day but can't link the account

[junior birch]

It depends, as the customer service receives an enormous amount of requests every day.

[raw patio]

Ok thank you

[junior birch]

Do you have one or two social media account(s) linked to your PUBG MOBILE account, @analog canopy?