questions

[pseudo agate]

Hacker from TikTok

16.03.2023 8:20 Germany time

[brave wraith]

#questions my firing setting is disappear 🫥 in WoW tdm what is the problem

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @pseudo agate.

[native anvil]

Please perform a routine repair from the login menu.

Please reach out to the customer service in-game so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

We regret to inform you that we cannot help you with compromised accounts through the community. Additionally, please keep in mind that your account security is your own responsibility. Please contact customer service within the game for further assistance.

For more information on how to contact customer service, please refer to sub point 5.4 in #faq.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @onyx glade. Remember to read through #faq before asking questions in the support channels.

[marsh sedge]

#questions my ping last few days 120+ , in game server change, my sever pakistand but all game player outside the coutry, and before my ping 20ms now after that issue 100+ why? slove it ASAP

[storm flume]

Please contact the customer service for further assistance, @shy copper. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Unfortunately, your only option is to wait for the cool-down period to expire before you can change your server again. Regrettably, we are unable to assist you with this matter.

[shy copper]

i contacted the customer service but it didnt worked i dont need my resulf of user report or any hacker i just need my claims record

[shy copper]

this

i couldnt find it

[final panther]

Please tell me. is this user an employee of yours?

[native anvil]

No. They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[final panther]

Thanks

[shy copper]

here this is my claims record i took this screenshot on 26 feb

[native anvil]

When contacting customer service, you can select from a list of suggested topics, such as "Account Issues" and then "Account Recovery (Beta)." If it is available in your region, you can utilize this option.

[native anvil]

You're welcome!

[shy copper]

i am not in test region :/

[shy copper]

i want to check my claim status what happened to that

how to check it

i cant find the option in new update

it used to be help and support there but now there isnt

[native anvil]

If you are not located in a testing region where this feature is available, you may contact customer service within the game for further assistance with your inquiry.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[shy copper]

i dont want to contact help and support i already did but it didnt helped thats why i came here i just want to see my claims record thats all and customer service is not useful

when i click on how can i check the progress and result of my report it says go to security center

[cobalt bridge]

Need sup I had a Facebook connected account but I can not enter Facebook I can not reset my password id stomach do not remember what I need to do

[shy copper]

i dont want this its player report claim record

i reported my account problem it had 3rd party link i wanted to remove it

[cobalt bridge]

@celest shadow

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first need to recover access to it by contacting the Facebook's customer service: https://www.facebook.com/help.

[native anvil]

Unfortunately, we cannot provide assistance for this matter through the community. However, you can submit your issue to customer service by providing the necessary details and requesting them to take the necessary steps to resolve your issue.

[shy copper]

Thank you 🙏

[native anvil]

You're welcome!

[leaden vapor]

@polar marsh need 90 fps feature for iqoo z5 5g device plz

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[zenith pulsar]

please do Some help regarding our rewards.we are not getting any response from warrior trial event’s management .Alamin and Nawal are admins and not replying to any member.We won gift cards of Worth $50 & $25 USD.Physical Rewards are delivered in last week but gift cards aren’t delivered yet.Please take some notice on this issue we want our rewards as soon as possible.
@lime juniper

[native anvil]

Please refer to the following message for more information:

#discord message.

[rapid dune]

Where is the new mode? We got update but where is new mode?

[cyan citrus]

It will be available from March 18th at 02:00 (UTC+0), @rapid dune.

[night cloak]

Yes.

[rapid dune]

Ech boring then

[cyan citrus]

Please try to reset your device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Restart your device and try to check the App Store again. If the issue persists, try to change your DNS settings. You may refer to #faq sub point 4.3 for further instructions in this regard.

[night cloak]

Ok. 👍

[cyan citrus]

There is World of Wonder that you can try.

[elder bane]

I have a question

[rapid dune]

@cyan citrus its already dead for me 🙂

[cyan citrus]

Please state your question.

[cyan citrus]

What do you mean?

[elder bane]

When to release a new upgrade

[rapid dune]

@cyan citrus not interested in some nonsense modes. I came to play pubg not mix of other games 🙂

[cyan citrus]

It is already available to everyone. Are you not able to update your game to version 2.5?

[elder bane]

I have version 2.5 but those things aren't there

I come home and send a screenshot

[cyan citrus]

Then you will unfortunately have to wait until March 18th if you want to try the new themed game mode in ranked.

[cyan citrus]

What things? Could you please elaborate?

[frank cypress]

Hi, do I need 1 link in Notes?

[onyx glade]

Hello pubg company I would like to speak with my support regarding my problem, which I do not find any solution From talking to the company and I want you to find a solution for me or talk to one of the officials in the company to solve my problem, which is that my account was hacked by someone via Gmail and he added a phone number and interacted with the secondary verification and prevented me from entering my account and I need help removing his phone number and it stopped Secondary verification and please help me get my account back as soon as possible from that hacker

[native anvil]

Could you please elaborate more?

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[frank cypress]

I mean I'm making cheat reports and I don't know how many links do I have to provide because there's a thing that it's not in 1 video

[native anvil]

You may provide as many links as evidence as you like, but if the evidence of cheating is clear and easily findable, there is no need to include additional notes. Ultimately, it is at your discretion.

[tiny vapor]

why is it saying request timed out every second when i just updated game

[night cloak]

how about lost all items (helmet, guns, vest) when die - no out (use legend items) at misty port basic map?

some times, not often

[native anvil]

Please switch to a more stable internet connection.

[tiny vapor]

It’s stable

[native anvil]

What is your country and the device you are using?

[native anvil]

Is your inquiry related to lost items in Metro Royale mode?

[frank cypress]

In Identifier do I need to put my Account ID?

[ebon loom]

New mod when coming?

For classic

[native anvil]

It will be available from March 18th at 02:00 (UTC+0).

[ebon loom]

😕

[balmy wolf]

Can you explain this feature?@native anvil

[native anvil]

Choose a 12-digit numeric value of your choice to serve as your identifier, and be sure to use the same identifier for all future reports.

For further information, you can refer to this message:
#questions message.

[ebon loom]

@native anvil how can we get #1/100 role ?

[native anvil]

Please refer to the Roles section in #735483472432594994 for further information.

Also, please remember to use #discord next time for matters related to the server.

[night cloak]

@cyan citrus thanks for the help! Turns out my game auto updated while i was sleeping.

[frank cypress]

Oh, So I will put the 12 numeric when I'm eligible so I can claim the rewards?

[cyan citrus]

You're welcome!

[toxic viper]

Hello PUBG M

I have an issue regarding the phone number linked to my account

[native anvil]

You have the option to generate a personal ID consisting of 12 digits. Use this ID to submit all reports. If you are a Top Reporter and eligible for rewards, you should provide this ID to the community manager to receive your reward.
Note: It is crucial to maintain the confidentiality of this ID and not share it with anyone.

[native anvil]

Please add more details about the issue you are facing.

[toxic viper]

@native anvil I have lost the phone number but it wants me to login from the number to unlink it (but as i said its lost) then how it is posssible to login

[native anvil]

Please reach out to the customer service in-game so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[regal badge]

Hello, I lost my account information in the game, and I could not log in. Please help to access my account again, thank you ID 5822280766

[toxic viper]

@native anvil I have done that but i am getting no reply

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[storm flume]

Please contact the customer service for further assistance, @regal badge. Refer to subpoint 5.4 in #faq for further information.

[toxic viper]

5505985619 This is my id can you tell them to reach out to me because I messaged them yesterday but still no reply

[cobalt bridge]

@fleet beacon

[native anvil]

Please keep in mind that we are not affiliated with Customer Service, and we are unable to assist with account-related issues through the community. In-game support is the only way to resolve such issues.

[toxic viper]

ok

[native anvil]

Hello, how may we help you, @cobalt bridge?

[cobalt bridge]

Can dm?

İm need send ss

[native anvil]

Please state your issue here.

[cobalt bridge]

He/him real support?

[native anvil]

They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[cobalt bridge]

Can you help me?

İm have porblem

[native anvil]

Please refer to this response, @cobalt bridge.

[frank cypress]

Ohh, so I need to create a 12 numbers and use it in reporting so they know who's reporting and to get potential rewards?

[native anvil]

Your question has already been answered in this response, @cobalt bridge.

[cobalt bridge]

Bro I can not access my Facebook account password is not reset and id forgot stomach

How can re enter

Facebook cant help me

[cobalt bridge]

İ can device verication

[native anvil]

Yes. Rewards are only available for Top Reports. You can check the statistics to see who is eligible for rewards through the following link: https://bit.ly/3tXs2hQ.

[frank cypress]

The link says no connection

And I can't zoom in

[native anvil]

Unfortunately, we are unable to assist you with this issue through the community. Since the issue is specific to your Facebook account, you should contact Facebook support to resolve the issue.

[frank cypress]

Nevermind it downloaded the photo.

[native anvil]

If you are using a mobile phone, we recommend installing the Google Sheets app to properly load the spreadsheet.

Additionally, you can use #1021559518490009712 to receive further assistance with reports. Since there are multiple report providers, you can also search through old messages to find answers to any questions you may have.

[mellow karma]

Hello, I am writing regarding the recovery of the UID 5991432634 account, the fact is that this account was linked to my Facebook account, but the page itself was deleted, due to the fact that I lost the number linked to this Facebook account a long time ago and the new owner of this number deleted my page and created his own on the same number, I called the new owner and even took the data of his Facebook page with the same number, but the game recognizes this page as a new one, and he does not log into my old account, can you please help me with this situation? I created this account a long time ago, the first time I played it on my old Samsung GalaxyA50 phone and the last time about a year ago on my current Samsung Galaxy S21+ smartphone, I donated a lot to this game and if necessary I can provide screenshots of payments from Google play, please help restore access, I would think that most likely the account was hacked, but no one has logged in to it since I stopped logging in around March last year due to exams and work, now I want to continue playing, but I can't log in to the account

Anybody can help?

[lament grotto]

May I ask right now why some region have the mode but some dont?

[storm flume]

Please refer to subpoint(s) 2.8 and 5.4 in #faq for further information, @mellow karma.

[native anvil]

The new mode will be available from March 18th at 02:00 (UTC+0).

[lament grotto]

yea but right now i have the mode
but my teammate dont

[native anvil]

Please refer to these messages:

#questions message
#questions message

[lament grotto]

for my message i meant
Both me and my teammates are on global version
our difference is region ( hk and malaysia)
both of us are using same device (ipad pro 2021)
(not only malaysia,australia (also global version) cannot access the mode too)

[native anvil]

This is the official date for when the mode will be available.

[lament grotto]

by then the solution is to just wait till 18/3 then everyone would be able to access the mode right?

[maiden flax]

When will pubg mobile kr update come

?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @maiden flax.

[mellow karma]

Hello, I am writing regarding the recovery of the UID 5991432634 account, the fact is that this account was linked to my Facebook account, but the page itself was deleted, due to the fact that I lost the number linked to this Facebook account a long time ago and the new owner of this number deleted my page and created his own on the same number, I called the new owner and even took the data of his Facebook page with the same number, but the game recognizes this page as a new one, and he does not log into my old account, can you please help me with this situation? I created this account a long time ago, the first time I played it on my old Samsung GalaxyA50 phone and the last time about a year ago on my current Samsung Galaxy S21+ smartphone, I donated a lot to this game and if necessary I can provide screenshots of payments from Google play, please help restore access, I would think that most likely the account was hacked, but no one has logged in to it since I stopped logging in around March last year due to exams and work, now I want to continue playing, but I can't log in to the account

[mellow karma]

Can you please help?

[native anvil]

Please refer to this response, @mellow karma.

[native anvil]

Yes.

[lament grotto]

ok thanks

[native anvil]

You are welcome!

[mellow karma]

I refered but my version is global also

@native anvil

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. Refer to subpoint 2.8 and 5.4 in #faq for further information.

[mellow karma]

I tryed to contact customer service within the game but there's only bot there and its one way message

[native anvil]

Is Facebook the only way to log in to your PUBG MOBILE account?

[mellow karma]

From social networks yes, but I think my mail could be connected as well but I don't remember exactly which email it was because I created this account years ago, but I can prove that this account is mine I have screenchots of my payment to this account on my google play history and I know my devices from which I entered to the game, the first one was Galaxy Samsung A50 and the last one (I have it now) is Samsing Galaxy S21+

@native anvil

[native anvil]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game.

[native anvil]

Also, please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[mellow karma]

The thing is that my number that was connected to that Facebook account was lost a long time ago and because nobody used this number it was re-registered and sold for the new user and this user deleted my Facebook account and created new his own account to the same number, I contacted him and got his facebook account with the same number, but when I enter the game it this account as new and does not log into my old account,

[main kestrel]

Help me please
How to restore an account if you know its UID and nickname, please, who knows

[native anvil]

Please refer to my previous response again and avoid repeatedly asking about the same matter after you have been answered.

Please do not self-promote. It is against the #735483472432594994, @cobalt stratus.

[storm flume]

Please contact the customer service for further assistance, @main kestrel. Refer to subpoint 5.4 in #faq for further information.

[cobalt stratus]

I need pubg patner tital

[fathom python]

hi

[fluid ore]

How come I submit the certificate info but it doesn't check green?

[brazen laurel]

I need help to upgrade my apk i can't get the upgrade from Google play

[main kestrel]

who has or where is the link to restore the account

[late scroll]

Hello. I want to log in to my PUBG Mobile account via Discord, which I used all the time, and also linked the account to it, but after the 2.5 update, I can't log in to my account via Discord, Twitter is standing instead, please tell me what to do?

[abstract cloak]

I'm recieving this error when i try to login through gmail plz help

[cobalt bridge]

Yaserr

[clever cobalt]

Good day, can someone please help me with recovery of my PUBG account. I have spent several thousand dollars on this account and I can't login anymore because I lost my Facebook account. Please kindly help. I am desperate now.

[maiden flax]

Can anyone provide me kr version discord server

[plucky trellis]

help me guys

[steep sapphire]

Hey guys

[brave dagger]

Good day, in October 2020, my gmail was hacked, on which my acc (ID: 5100858026) was linked, I could not restore my gmail. I wrote to all the social networks of the pubg, tried to contact support, they did not answer anywhere. Right now I found out that support has started working and I'm trying to get my account back again. To prove that this is my acc, I can provide a lot of screenshots of those times, screenshots of UC balance replenishment from my bank card, accurate inventory information and much more.
Is it possible to get my account back?

[paper crane]

Please how can I answer

That

[junior birch]

The PUBG MOBILE Partner title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community manager's discretion.

[junior birch]

Hello! How may I be of assistance?

[junior birch]

#questions message

[junior birch]

Is your account hacked?

[junior birch]

The Discord login method is only available if you download the game from the official website: http://www.pubgmobile.com/.

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[junior birch]

Unfortunately I cannot assist you with this. Please try to give a search on your browser.

[fresh turret]

Can I find information on the location of tanks in Payload mode somewhere?

[junior birch]

Hello! How may I be of assistance?

[junior birch]

Please contact the customer service for further assistance. If a response is not expected then please wait patiently as the customer service receives an enormous amount of requests every day.

If you do not have access to your PUBG MOBILE account or any of the linked login methods, it is highly unlikely that you will be able to recover your account. If this is the case then unfortunately, you may try to contact the customer service again or create a new account to continue playing the game.

Otherwise, please record your issue throughout the conversation with AI and select the available options accordingly to connect with a customer service representative (an agent). Please be kindly informed that we cannot help you with account-related issues through this platform.

[junior birch]

Could you please provide a screenshot with the English language used?

[fresh turret]

Can I find information on the location of tanks in Payload mode somewhere?

????????

[junior birch]

Unfortunately I do not have information regarding this. You may find information regarding this on other social media platforms.

[hidden lodge]

The game controls and the screen becomes BLURRY after the update on my IPhone 6s Plus fix it please I can’t play properly if the screen is blurry

[plucky trellis]

some one tell me what I should do

@celest shadow

[junior birch]

Please refer to sub-point 4.4 in #faq for further information, @plucky trellis.

[bitter star]

look at the map on spawn island.

[finite ibex]

How I can send UC or item to my friend in-game or what that button do

[main kestrel]

Yes

[junior birch]

It's for Lucky Packs in World Chat and Clan Chat. Players can compete with others in the Channel to see who can claim Lucky Packs first. Thus, it will record it in the corresponding option if you have collected Lucky Packs or gave away Lucky Packs.

If you want to gift UC to your friend then you can do so through https://pubgmobile.com/pay.

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[tired fractal]

is it possible to remove phone number from my account?

[night cloak]

Quick question for the mods bc I’m curious. Is it a bot that makes sure the correct next number is posted in #888052693489320036 or how does that work?

[inner valve]

Hello I changed my region by mistake

[vivid geode]

I'm not a mod, but yes, there's many counting bots that doesn't allow you to mess up counting.

[night cloak]

which one is it then?

[worthy sinew]

Its the @solar igloo bot.

[junior birch]

You can only change a linked phone number or e-mail, but you cannot remove a linked phone number or e-mail.

[dreamy dawn]

Anyone's gyro is not working?

After update

Mine is not working on pubg

But it is working on other games

[tired fractal]

but why is it not possible to remove it? if you can add it you should be able to remove it too if you want

[untold cradle]

i have prime plus but items with BP doesn't get redeemed says i need prime plus to buy it can any one help am i missing something ?

[junior birch]

Have you tried reinstalling the game or performing a routine repair from the login menu, @dreamy dawn?

[rugged wadi]

where can i get the invitation code even if its paid

i dont have influence

[junior birch]

Should you have any feedback regarding this, please share it in #996458713126797405 in compliance with the channel's guidelines.

[junior birch]

Please link your social media account that is available in the corresponding menu (such as YouTube, Instagram, et cetera).

[broken nacelle]

I cannot make any purchases. I get this error Purchase failed, please try again. Can someone help please?

[junior birch]

Please contact the in-game customer service for further assistance. Refer to sub-point 5.4 in #faq for further information on how to contact the customer service.

[broken nacelle]

@junior birch Hello! A while ago, a user wrote to me via DM and said he was Pubg Mobile Staff and sent a code to my e-mail address. Do you have a connection with this user?

[native panther]

Must be any scammer, pubg will never DM you and ask for your personal information, report such persons to #discord and also Discord Safety and Trust.

[broken nacelle]

I thought it was a scam since it wasn't on this server and asking me for my email address. When I realized that you were trying to log into my account, I blocked it directly. But most likely a different account is on this server and can read messages.

[dreamy dawn]

Yeah man, i even factory reset my phone

[tawny prairie]

Hi I have problem

healp

[jade cypress]

you can describe here and wait for mod answer

[tawny prairie]

Ok

[tawny prairie]

When I do an update, I can't find a map in Erangel and others my ID are(5778085977) pleas help.

#1077761379638984765

[tawny prairie]

When I do an update, I can't find a map in Erangel and others my ID are(5778085977) pleas help.

@jade cypress

[night cloak]

someone is in my account what do I do?

how do i log them out?

my acc is linked to Facebook

[zenith oxide]

Why

Hello

[storm flume]

Please do not use languages other than English, @zenith oxide. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dreamy dawn]

Normally when you log in and u try to log out, it gives you an option to log out from all devices

Click on it

Then you'll log them out

And change password on ya fb

[night cloak]

and change my Facebook pass right?

alright tysm

[dreamy dawn]

Yeah

Any POCO F3 players?

[chrome girder]

Any one here?

[dire edge]

Hey PUBG, this official has been here for nearly two years, and I am sending when will 90 frames be added to the Xiaomi 11t pro phone, although the phone is not weak at all, and it is one of the most powerful devices from the Xiaomi company, and every time I or one of the owners of this phone sends it, it will be answered in the future Two years 😅 in the future and the phone is still on 60 frames... although other phones from Xiaomi did not exceed 6 months of its release and were upgraded to 90 frames in the latest update 2.5 🙂

[chrome girder]

The game after the new update does not work for me, and I did a reset of the device, and the same problem exists. I hope you will help me quickly

[dreamy dawn]

@chrome girder what's your problem exactly?

I have a problem as well

My gyro is not working after the update

I even reset my phone completely, and still not solved

[chrome girder]

@dreamy dawn game isn't open

[dreamy dawn]

Did u download from Play store/app store?

[chrome girder]

Play store

If i open it

The game crash

[stray merlin]

Hello

Whats prize for the persone who is reporting the hacker prople

[distant mauve]

I’m having a very big trouble with emulator it’s lagging so much

[stray merlin]

People .

[blazing badger]

What are the recommended connection requirements to play the game -Wi-Fi or Cellular?

[mortal marsh]

why samsung s22 plus still no support of 90 fps after 2.5 update

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @mortal marsh.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[cyan citrus]

It completely depends on which connection is better and stable for you at the time.

[cyan citrus]

Do you mean for reporting cheaters inside the game?

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[cyan citrus]

Please share a video recording of the issue you are facing.

[blazing badger]

So what are the requirements? Cause I have a stable connection both yet the game is tells me to check my connection. I. Can play a whole list of other mobile games without any problem

[cyan citrus]

What is device you are using? Are you not able to turn on the gyroscope feature or is it not working in the game after enabling it?

Does it only happen when you are in the main menu, @blazing badger?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[proper orchid]

Is there still no option to go back to the global version?

[blazing badger]

No when I am playing in matches. But I can still hear and talk to my team

[cyan citrus]

It will be available from March 18th at 02:00 (UTC+0).

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

We recommend that you link a phone number and enable secondary verification through your Account settings of the game. Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[cyan citrus]

If you're referring to the themed game mode, it will be available from March 18th at 02:00 (UTC+0).

[zenith oxide]

Ooo no no thank you

[proper orchid]

Is there still no option to go back to the global version?

[cyan citrus]

Go back from where, @proper orchid? Could you elaborate?

[proper orchid]

I logged in by mistake in the Vietnamese version. Can I go back to the international version?

[cyan citrus]

It is unfortunately not possible, @proper orchid.

[proper orchid]

😔 thanks

[cyan citrus]

What is the device you are using?

[blazing badger]

Been going on for at least a 2-3 weeks. Play on an iPhone 12

[dreamy dawn]

I play with POCO F3 bud. And yeah my Gyro is enabled but doesn't work when am in game

[cyan citrus]

How often do you encounter this issue? Does it happen in every match?

[cyan citrus]

Did you start to encounter this issue after you updated the game to version 2.5?

[blazing badger]

Not every match today I played in 5 classics and I happened in the last two

[regal basin]

Game laggins to much ... 30 fps , what happening ?

[blazing badger]

No, started in the middle of 2.4

[regal basin]

Ryzen 5 5600x , RTX 3060 , 16gb ram .

[dreamy dawn]

Yeah

[night cloak]

I already did, thanks tho

[dreamy dawn]

@cyan citrus i had the update this morning, then got home from work and updated

And Gyro not working

I tried COD mobile and it's working

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[dreamy dawn]

I like using POCO F3 cuz i don't really lag. So don't wanna switch phones tbf.

I don't know anyone who's got same phone to ask if they have same issue

[cyan citrus]

To begin with, please turn off your gyroscope settings. After that, logout from your account and perform a routine repair of the game from login menu. Clear game cache and restart your device. Open the game again and try to play with gyroscope again, @dreamy dawn.

[cyan citrus]

You're welcome!

[dreamy dawn]

I'll try after the tournament. Honestly it's so fkn hard without gyro. I m playing like a handicap 😂.

Got the win and Mvp without gyro. Shocking 🤣😂

[split dock]

Hello what is system error ouccured login failed?

[dreamy dawn]

Also, thanks for ya help mate much appreciated @cyan citrus

[split dock]

Can not login my account

[cyan citrus]

To begin with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Restart your device and try to play again. If the issue still persists, please try to switch to a different internet connection or try to switch between Cellular and Wi-Fi. You may also try to change your DNS by referring to the instructions provided in #faq sub point 4.3.

[cyan citrus]

What is the login method you are using? Please share a screenshot of the issue you are facing.

[split dock]

Ok

[cyan citrus]

You're welcome!

[split dock]

Ok I try it

I'm logging with Gmail

[blazing badger]

It still occurs after I have done each of these steps prior. I have completely deleted the game from my device and redownload the app. I would like to know if I have to switch internet what the speed requirements should be

[cyan citrus]

Please try to perform a routine repair of the game from login menu, clear game cache and restart your device and try to log into the account again.

[cyan citrus]

Your internet should be more stable instead. Have you tried to change your DNS settings yet?

[blazing badger]

Yes, I have changed my DNS setting to manual and tried googles and cloudflare dns inputs

[cyan citrus]

And did you reset your device network settings, @blazing badger?

[blazing badger]

Yes

[cyan citrus]

Try to reset all your device settings through Settings > General > Transfer or Reset [Device] > Reset > Rest All Settings. If that does not help, please reach out to the in-game customer service for further assistance or you may need to switch to a different internet connection, @blazing badger.

[split dock]

@cyan citrus I tried your solutions the problem was not solved

[cyan citrus]

What is the device you are using, @split dock?

[blazing badger]

Okay, we’ll if I switch how fast does my internet have to be?

[split dock]

@cyan citrus Poco x3gt

[cyan citrus]

As mentioned previously, it has be more stable.

[blazing badger]

Appreciate the help, but I have solid intent that works with every game I want to play without any issues so I don’t think it is my internet or device

[cyan citrus]

When did you install the game?

[bitter hamlet]

Hello i have a question, why do other characters emotes don't work on the default one?

[cyan citrus]

As mentioned previously, you may contact the in-game customer service for further assistance.

[split dock]

Yesterday I updated my game

[mint abyss]

How to recovery lost account pubgm

[blazing badger]

They won’t do anything or even respond besides telling me to look at FAQs But thank you very much for your patience

[cyan citrus]

Please try to clear game cache again and change your DNS settings by referring to the instructions provided in #faq sub point 4.3. After you have changed your DNS settings, try to open the game again.

[cyan citrus]

You will need to record your issue through the AI and select the available options accordingly to connect with a customer service representative.

[bitter hamlet]

@cyan citrus

[cyan citrus]

You can use all the emotes available in your inventory regardless of which character you have currently selected in the game, @bitter hamlet.

[bitter hamlet]

With all do respect if that were the case i wouldt have asked that

[cyan citrus]

Please share a video recording of the issue you are facing, @bitter hamlet.

[cyan citrus]

This is a known issue and will be resolved with an upcoming patch, @bitter hamlet:

#1085775796125323304 message.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[bitter hamlet]

Thanks

[cyan citrus]

You're welcome, @bitter hamlet!

[night cloak]

Hi

[cyan citrus]

Hello! How may we help you, @night cloak?

[cyan citrus]

#1085775796125323304 message

[dusty crow]

try to use a booster thing so it switches to another server; that's the only thing that I can think of that you can do

like changing to another subserver

[blazing badger]

Dont background apps like that get flagged as cheats or illegal mods?

[dusty crow]

no bro

not that I know of

[blazing badger]

Dm what you would use if u know any

[dusty crow]

google uu booster

idk if that can fix your prob, I used it before to solve lag problems when I was playing diff servers

[dreamy dawn]

Just tried bud

But not working 😅

I've never seen anything like that tbf. Weird that gyro ain't working after the update

[delicate lake]

When Is Blood Raven Ultimate Xsuit?

[cyan citrus]

Please share a video recording of the issue.

[cyan citrus]

We unfortunately do not have information in this regard, but you may provide your feedback regarding this through #996458713126797405 in compliance with the channel's guidelines.

[dull scarab]

.

@dull scarab

.

@dull scarab

[cyan citrus]

Hello! How may we help you, @dull scarab?

[dull scarab]

@dull scarab

[storm flume]

Please do not use languages other than English, @dull scarab. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[steep moth]

updated 2.5 isn't opening, I have troubleshooted via:
restarting phone
opening from the app store
opening from settings
deleting old files
deleting and reinstalling
Is there anything else I should try?

[cyan citrus]

Are you not able to open the game after installing the update, @steep moth? Please add more details about the issue you are facing.

[steep moth]

Correct. After installing the update, I try to open the application.
it has the purple loading screen with the words
it tries to flip (upsidedown and right side up)
then crashes.

and closes out

then I get a system "app stopped functioning/working"

[cyan citrus]

What is the device you are using, @steep moth? Could you please share a video recording of the issue?

[steep moth]

it's a little older, but it fits the 4 gb ram and android 10.

[cyan citrus]

Please mention your device model and include a video recording of the issue, @steep moth.

[neat briar]

Is there anyone who is addicted to PUBG

[cyan citrus]

Do you need help related to the game?

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[neat briar]

@cyan citrusI took that because I swore with someone can he come back

[neat briar]

yes

[cyan citrus]

I don't understand what you mean here. Please rephrase it.

[steep moth]

Device is : moto G7 plus. It doesn't screen record.

[neat briar]

You were arrested because of the alliance, is there any hope that the milk will be removed before the beginning of the season?

[cyan citrus]

From where did you download the game, @steep moth?

[cyan citrus]

I believe you would be more comfortable to seek help in your native language. You may refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[steep moth]

Google play store

[neat briar]

Thanks for nothing.

[steep moth]

I downloaded it from the Google play store

[cyan citrus]

Please share a screenshot of this error you encounter with the game crash.

[steep moth]

it would crash too fast to get a screen shot of the opening screen

[cyan citrus]

Got it! Can you check how much internal storage you have left in the device, @steep moth?

[steep moth]

12.3 GB

[cyan citrus]

Did you start to encounter this issue after updating the game to version 2.5, @steep moth?

[steep moth]

Yes.

[dawn hound]

Plz any help?? I can’t play sanhok, vikendi & karakin

[cyan citrus]

Got it! To begin with, please check if you have developer options enabled for your device. If developer options are enabled, disable the developer options. After that, clear game data and reset your device app preferences through device Settings > System > Advanced > Reset options > Reset app preferences. Restart your device and try to open the game again.

[cyan citrus]

Matchmaking is related to how many players are currently in the queue for specific perspective, map, and game mode. If there are not enough players, the matchmaking can take longer than usual. This is unfortunately something we cannot help you with.

[dawn hound]

My friend in the same country plays without this problem in the same maps

Why does it differ from one person to another in the same country?

[cyan citrus]

Should you require further assistance with this, please contact customer service through inside the game, @dawn hound.

[dawn hound]

Okay thank you for giving me your time.

[cyan citrus]

You're welcome, @dawn hound!

[storm flume]

Please do not use languages other than English, @bright swift. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[bright swift]

my account was stolen i want it back

[storm flume]

Please contact the customer service for further assistance, @bright swift. Refer to subpoint 5.4 in #faq for further information.

[bright swift]

does not turn off there

[night cloak]

😍

[analog willow]

Hello, I wrote to you yesterday and told you that I had a problem with not logging in through my Discord account in the PUBG game, and you told me to delete the game, but completely or change the DNS, and it did not fulfill the purpose, but I do not know the reason until now, and I am not able to solve the problem

[cyan citrus]

Please share a video recording of the issue, @analog willow.

[cyan citrus]

Hello! How may we help you?

[night cloak]

Heloo

[bright swift]

the account was hacked, the bindings were knocked down, help save the account, there are replenishment checks, I know all the necessary information and I can tell the bindings that are there now

[gusty flint]

Quick question why do I have the new game mode and my squad mates don’t?

[bright swift]

please help me get my account back it is very important to me

[gusty flint]

Ain’t no moderators on rn it’s gonna take a sec I think

[cyan citrus]

Can you share a screenshot of the game mode you're referring to?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance compromised accounts. If you have a phone number linked to the account, please enable secondary verification through your Account settings of the game.

[gusty flint]

In a regular erangel match rn but I’m talking about the new anniversary mode that came out with this new update

As soon as I’m out I can send a pic

[cyan citrus]

At the moment, it is not available in the global version of PUBG MOBILE, @gusty flint. It will be available from March 18th at 02:00 (UTC+0).

[gusty flint]

Then how do I have access to it rn?

[cyan citrus]

It will be released on March 18th in global version. Other versions' event times may vary, @gusty flint.

[bright swift]

there is no access, the attacker demolished everything, I only have full data, and technical support does not answer me in the game

[cyan citrus]

A delayed response from customer service can expected due to enormous number of requests every day, @bright swift. Please wait patiently in the meantime.

[bright swift]

I've been waiting for 48 hours

[cyan citrus]

We unfortunately cannot help you with this through the community, @bright swift.

[gusty flint]

What do you mean by full data? Are you still able to log on?

[bright swift]

no, I can’t, data on the game account, dates, nicknames, account creation, bindings before hacking, transfers of finances to the account (transaction receipts)

[gusty flint]

Ahh ok yea then I have no clue. My ex’s account almost got hacked though one of her social accounts and we were able to disconnect all of the other devices link to the account but you need access to your account to do that. It is true that there isn’t really much they can do here to help you give back control but I’ve heard about stories in the past where my friends have lost there account completely and they were able to select the stolen one and essentially replace it via I’m app support but that was a long time ago.

[bright swift]

they stole Facebook, too, I'm trying to restore it, but if they changed everything, will they restore it to me?

[gusty flint]

Did you have multiple accounts linked?

[bright swift]

at the moment, the attacker has linked to my account mail number Facebook twitter, and two-step authentication has been enabled

[bright swift]

and those support to wait really at all?

[gusty flint]

So he used your Facebook to link his other accounts? Or are all of his accounts linked to the account now

Because if your Facebook is still connected the sooner you get your Facebook account back the sooner you can relog back in and deleat the other trusted devices

That’s assuming he didn’t remove your accounts yet completely that takes time

[little wing]

I have a question

[cyan citrus]

Please state your question, @little wing.

[little wing]

Its not letting me gift a Bugatti although I have a token

[cyan citrus]

What is the issue you are facing when trying to gift it, @little wing?

[little wing]

doesnt show gift option

[gusty flint]

@bright swift I have rugby practice rn will be back in 2 hours

[storm flume]

Please contact the customer service for further assistance, @little wing. Refer to subpoint 5.4 in #faq for further information.

[little wing]

okay

[stark trout]

Is this event limited to one use or every 36k UC?

[green agate]

It is one-time giving a reward at specific points.

[stark trout]

I understand, thank you

[night cloak]

Hello

Help me, my frends

[cyan citrus]

Hello! How may we help you, @night cloak?

[night cloak]

I played on my account, and I was thrown out of it. I'm logged in again and now I have a new account.

I don't speak English well, sorry.

Can you help?

[cyan citrus]

What is the login method you are using, @night cloak?

[night cloak]

mail

[cyan citrus]

Do you have any other login method connected to your PUBG MOBILE account, @night cloak?

[night cloak]

Or a phone number

[cyan citrus]

Do you face the same issue with both linekd e-mail and phone number?

[night cloak]

My social network was lost a long time ago. Recently, someone tried to log in to my account. Maybe he was stolen?

No, I didn't have any problems. I had two-factor authentication. There were no problems logging in.

A new account has been registered for my data.

I don't know how to return my account.

[cyan citrus]

What happens when you try to log in with your linked phone number, @night cloak?

[night cloak]

When I log in with this data, I have a new account.

[cyan citrus]

This means that your linked login method was removed from your PUBG MOBILE account or you may be using a different login method. Please contact the in-game customer service for further assistance with this, @night cloak.

[night cloak]

IPēINFERNO ē

My nick

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I sent a letter. No answer.

[cyan citrus]

There might be a delay before you receive a response from the customer service, @night cloak. This is due to enormous number of requests every day.

[balmy wolf]

Can you explain me this feature?@cyan citrus @green agate

[trail raft]

I applied to join. Got the automated response you reply to a DM to fill out necessary info.

Though after submitting, I never received the DM containing the next steps.

Is there a way to restart this process in the hopes I get the DM outlining the steps I must take?

Been very frustrating to say the least

[cyan citrus]

Can you share a screenshot of what you are referring to, @trail raft?

[bleak trout]

hi I need some help

[rocky cave]

Did the support hack me?

Help, technical support asked to check my discord and disappeared.

Is there anyone? Children

[cyan citrus]

Please share a screenshot of what you're referring to, @rocky cave.

[cyan citrus]

Hello! How may we help you?

[balmy wolf]

@cyan citrus @celest shadow

[rocky cave]

I wrote above from my account. All the dialogues are there

[peak tusk]

Hi i need some help my account got hacked in pubg and i still have access to my email and Facebook

The hacker used secondary verification and now i can't log in to my account in pubg

@cyan citrus

[cyan citrus]

Please contact the in-game customer service for further assistance with compromised accounts, @peak tusk.

[peak tusk]

I do

I didn't get any helpful answer so please if you can help me tell me if you can't thank you alot @cyan citrus

[cyan citrus]

This is only a community support channel and we cannot help you with compromised accounts, @peak tusk.

[tame wing]

Why did my device not support 90 frames, knowing that the screen on it supports 120 Hz refresh rate ? I hope my device is realme gt 2 pro, and will it support 90 frames with the next updates?
It have snapdragon 8 gen 1 powerful cpu

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @tame wing.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[zenith plaza]

Why the game is tooo much laggy after update on emulator?

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[peak tusk]

Okey do you know where i can go and Make a complaint @cyan citrus

[cyan citrus]

The only way to seek help for account related issues is through the in-game customer service, @peak tusk.

[peak tusk]

Okey thanks for your help @cyan citrus

[cyan citrus]

You're welcome, @peak tusk!

[unreal fog]

I want to report a cheater who is cheating and streaming in yyoutube where should I report

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @unreal fog.

[rocky cave]

Tell me, I bought an account from a person, and he restored the account. Is it possible to return it?

I am from Russia

Sorry for the translation

[native anvil]

Selling, buying or trading game accounts are against PUBG MOBILE's terms of service. If you decide to participate in such activities, you are responsible for the risks and consequences.

[rocky cave]

The person has restored the account and sells it again. Shouldn't I get it back?

[storm flume]

Please contact the customer service for further assistance, @rocky cave. Refer to subpoint 5.4 in #faq for further information.

[smoky onyx]

How can i report a fb page which is doing buy sell about PUBGM account and also scaming people

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @smoky onyx.

[severe hare]

writes to me that the server is not responding! I restarted! what to do?

[native anvil]

The "servers not responding" issue often occurs when your internet connection is unstable due to a weak signal. To fix the issue, please try the following solutions, @severe hare:

▫️ Restart your internet connection, switch between cellular data or Wi-Fi, or move to an area with fewer internet users.
▫️ Restart your router, wait for 1-2 minutes, and then restart the game.
▫️ Restart your device and try again.

[ivory sigil]

90 FPS DROP ISSUE ?

MY SPECS RYZEN 5 3600

20 30 FPS ?

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[main swan]

Hello

I bought Uc but it didn't come to my account

took money from my account

didn't come to the game

[native anvil]

The UC delivery to your account may take some time, so we recommend that you wait for at least 12 hours. If you require further assistance, please contact the in-game customer service. Alternatively, if you need help from MidasBuy, you can email their customer service at [e-mail].

[main swan]

i am not a computer

Mobile

[native anvil]

Please refer to this response, @main swan.

[main swan]

l am no gameloop

l buy playstore

[lofty edge]

can I have pubg m world of wonder server link

[grand bluff]

Hi, there is a problem loging in with google account.
It says system error occurred login failed

[storm flume]

Please contact the customer service for further assistance, @main swan. Refer to subpoint 5.4 in #faq for further information.

[lofty edge]

?

[jovial zealot]

what is this 1 pixel icon hello?

[storm flume]

Please refer to subpoint(s) 4.4 in #faq for further information, @grand bluff.

[lofty edge]

that's for using potato graphics

[native anvil]

Please perform a routine repair from the login menu.

[jovial zealot]

already did, nothing changed

in fact last night it was at least 144p now it's just a mush

fyi it's 2.5.0

for a second it went back to being slightly acceptable and it's back

now it's bad again

[native anvil]

Where did you download the game from, and what are the graphics settings for the lobby?

[lone plover]

Can somebody help, i update the game but its not showing me the events maps

[native anvil]

It will be available from March 18th at 02:00 (UTC+0).

[lone plover]

But my friend is already playing it@native anvil

@native anvil well thank you

[native anvil]

Please refer to these messages:

#questions message
#questions message
#questions message.

[native anvil]

You are welcome!

[jovial zealot]

app store (ios)

lobby should be hd but i dont recall chaning graphics for lobby
even then in 2.4.0 i had at least correctly colored buttons

[lone plover]

@native anvil

[native anvil]

Can you share a screenshot of the lobby graphic settings?

[jovial zealot]

where is it again?

btw the issue applies to in game buttons as well, just that they are still acceptable but take like 5 seconds to load

[sweet merlin]

cant see the drop after update

[native anvil]

Go to Settings > Graphics & Audio > Graphics > Lobby.

[native anvil]

Can you provide additional information about your issue?

[sweet merlin]

drop on air i cant see

[jovial zealot]

see the quality of the buttons even here

it's pitiful at best

fyi i never touched this

[native anvil]

Unfortunately, your device only supports Medium (25) FPS. You may need to upgrade your device to achieve higher FPS. The pixelated appearance in the game may be due to the low frame rate.

[jovial zealot]

no it's not i didnt have pixelated before this ver

[night cloak]

I can't access this link....it's not available

[native anvil]

If you have already attempted a routine repair of the game and the issue still persists, you may want to consider reinstalling the game to see if that resolves the issue.

[jovial zealot]

aight lemme try that ngl

[jovial zealot]

problem got fixed for 3 seconds before going back when in game

that said download servers for resources are slow i only get 5MBps

look at this bruh.... true HD icons im seeing

[full star]

Problem?

[storm flume]

Please do not use languages other than English, @full star. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Try to download all the resources under recommended resources and restart your game. If that doesn't help, you may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[full star]

I don't get the verification code because I sent it too often

[cyan citrus]

Then please try again after 24 hours, @full star.

[full star]

I tried after 24 hours but it didn't work

[cyan citrus]

What did not work, @full star? Are you not able to receive the verification code at all?

[jovial zealot]

issue time ig

[full star]

Did not send password recovery code

I can't get the code at all

Because I sent a lot, I didn't get the code, but after 24 hours, I tried, but it still wasn't sent

[cyan citrus]

Have you also tried to reset your password for the e-mail that is linked to your PUBG MOBILE account, @full star?

[full star]

Yes

[cyan citrus]

Do you still face the same issue, @full star?

[full star]

I tried but it didn't work

[bronze elbow]

@cyan citrus #discord

[full star]

Yes

[full star]

Yes

[cyan citrus]

Got it! Please make sure that you have entered the correct e-mail that is linked to your PUBG MOBILE account, @full star. Make sure that you check your inbox carefully and try to check different folders. If the issue persists, please reach out to the in-game customer service for further assistance.

[cyan citrus]

Your report will be handled soon. Thank you.

[full star]

Where can I contact in-game service?

[cyan citrus]

You can contact the customer service through your Account settings of the game using the Customer Service option or using the Help option located on the login menu of the game, @full star.

[full star]

It does not go into the game

[cyan citrus]

You can use the Help option located on the login menu, @full star.

[full star]

There I found a solution to the problem

[cyan citrus]

What do you mean, @full star?

[full star]

No one showed a solution in customer service

[cyan citrus]

We unfortunately will not be able to help you with your issue any further through the community, @full star.

[full star]

Can't get in touch with live support?

[dreamy dawn]

@cyan citrus here is the video of my gyro not working

I'm moving my gyro, but nothing happens

[night cloak]

Where do i buy an UC giftcard? Is rhere an official website to do that?

[mortal marsh]

why samsung s22 plus still no support of 90 fps after 2.5 update my phone is 8 GEN 1 processor and 120Hz display then why still there is no 90fps option in pubg mobile.
#90fps

@cyan citrus i already filled a google form you send me but still after month there is no 90 fps in my samsung s22 plus please fixed it.

[marsh hornet]

Hi guys please help me
My account bw hack but twitter working
Delete phone hack and gmail

[celest shadow]

You can purchase UC via https://pubgmobile.com/pay.

[celest shadow]

It may be supported in the future instead. There is no estimated time on when your device model will be supported, so we kindly ask for your patience.

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[compact elk]

Hello guys i have a question when will weekly bonus challenge card will available?

[oak shadow]

Hey guys ✌️ Does anyone know how can i check total (lifetime worth) amount spent in game, total number of classic as well as arcade/arena matches?

[compact elk]

@celest shadow Hello guys i have a question when will weekly bonus challenge card will available?

?

[native anvil]

Bonus Challenge is currently only available in certain regions, and we don't have a list of the specific regions where it's available.

Please feel free to reach out to customer service within the game if you require additional support.

[compact elk]

Yh it’s available but weekly cards are not available

[native anvil]

You can view the number of matches, achievement points, and playing time through Basic Info. Additionally, in Statistics, you can select Career to view the total number of matches played across all modes (Solo, Duo, Squad) in both TPP and FPP.

[native anvil]

Unfortunately, we do not have any information regarding this.

If you need further assistance, do not hesitate to contact customer service within the game.

[hearty wind]

How many more hour till the Metro Royale open?

[night cloak]

ty

[native anvil]

Can you please elaborate your issue by providing a screenshot or video recording?

[native anvil]

The Metro Royale mode is already available.

How often do you face this issue and from where did you download the game?

Can you reinstall the game? you can try downloading it from the official website https://pubgmobile.live/apk.

[hearty wind]

It says "The requested item is not available"

[native anvil]

Please share a screenshot or video recording of the issue you are facing.

[hearty wind]

Or perhaps i havent updated the game on Playstore? I thought it updated itself automatically.

[native anvil]

Yes, you should update the game to version 2.5, @hearty wind.

[regal basin]

@native anvil screen is black on start game every single match and also lag and frame drop

[native anvil]

Please mention your device model and include a video recording of the issue.

[worn crystal]

Smooth looks horrible on iPad after update

[regal basin]

Gameloop emulator bro , not mobile .

[native anvil]

Has the issue been resolved?

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[regal basin]

Im very good with them , and they say this all bugs , black screen , fps drop and lag its game side ...

[worn crystal]

Do you provide help with iPad.?

[native anvil]

But the game doesn't automatically close like in the first video.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @worn crystal. Remember to read through #faq before asking questions in the support channels.

[worn crystal]

Since update the graphic look bad on smooth

[native anvil]

Please make a new video recording of the issue and share it here.

[native anvil]

Can you provide additional information about your issue?

Can you enter the game now or does it keep restarting automatically?

Can you check how much internal storage is available on your device?

Please clear game cache one time and restart your device, @night cloak.

[heavy vortex]

what's wrong with this game man. i keep stopping auto download yet it restarts again

i have limited data and i cant even play the game which just freezes all the time because of my data getting scammed🌚

[night cloak]

how do i buy them through PayPal?

[native anvil]

Please make sure to disable automatic downloads. If any resources are already being downloaded, you can stop them as well. If the auto-download persists, you can try to perform a routine repair of the game from login menu.

[chrome verge]

Hello boys

[heavy vortex]

I disabled it the first thing after updating the game.

Even when it's disabled I dont know what is being downloaded. nothing shows up in that download manager above but i keep losing data

[native anvil]

If Razer Gold is supported in your region, you can top up your wallet using PayPal and then use the balance to purchase UC in https://pubgmobile.com/pay.

[heavy vortex]

I'm scared to even play the game now and have closed it thrice

and repairing will just make me use more data so what's the point

[dawn horizon]

After the new update i was unable to download anything for some reason. So I can't download ant maps, modes, or cosmetics. Does anyone know a fix?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @chrome verge. Remember to read through #faq before asking questions in the support channels.

[heavy vortex]

i hope that happens to me

[dawn horizon]

Lol.

[native anvil]

This could be an issue with your network connection. You can try to perform a routine repair of the game from the login menu or switch to a different network.

[dawn horizon]

Does a repair delete all the already downloaded data?

[heavy vortex]

i installed the game from website and my phone installer alerted me that the game is a threat to my device.🌚

[dawn horizon]

I didn't realize it alerted people to mental threats now.

[native anvil]

Select "Routine Repair" only, and when you restart the game, it will download approximately 23MB.

[night cloak]

okay

[native anvil]

Is Android System WebView updated? Please check in the Google Play Store.

[night cloak]

I searched up if razer gold is legit according to Google it's a scam

is there any other way?

Anyone know why I don’t receive verification code in my link mail?

[native anvil]

For further assistance with MidasBuy, you may send an e-mail to their customer service at [e-mail].

[dawn horizon]

K tgx

[median sparrow]

@native anvil I am not getting any verification code to my gmail from PUBG

Can you help me please

[native anvil]

Please make sure of the following, @night cloak and @median sparrow:

▫️ The e-mail address ([e-mail]) has been added to your email whitelist.
▫️ Check your spam folder.

If you still do not receive a verification code, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

can you explain how to add email to whitelist?

[median sparrow]

Yes same here

It’s my own acc and it shows this

[night cloak]

same and i don’t receive any code on gmail

idk how to add email to whitelist so id appreciate if you could explain it to me

[median sparrow]

There is nothing on my spam

@native anvil

[native anvil]

▫️Log in to your Gmail account.
▫️Click the gear icon in the upper-right corner and select "Settings".
▫️Click on the "Filters and Blocked Addresses" tab.
▫️Click on "Create a new filter".
▫️In the "From" field, enter the email address you want to whitelist.
▫️Click on "Create filter".
▫️Check the box next to "Never send it to Spam".
▫️Click on "Create filter" again to save the changes.

If you are still not receiving a verification code, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

If Twitter was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://help.twitter.com/, @spiral hatch.

[frozen solar]

Help , why Taiwan server haven’t 5th anniversary event after update games???

[native anvil]

The new mode will be available from March 18th at 02:00 (UTC+0), @frozen solar.

[frozen solar]

Thanks bro

[native anvil]

You're welcome!

[night cloak]

When does it counting as one week in pubg? Is it every monday or else

[native anvil]

Uninstall or force stop the Android System WebView app, and check if the game works properly. This could potentially solve your issue.

[remote mountain]

Someone help, this was my controls before the update

[native anvil]

Could you please elaborate more?

[remote mountain]

Now after the update it’s a bit messed up, idk if it moves left or right, please look at the analog, either a but more to the left or right but I can’t tell

[native anvil]

Please add more details about the issue you are facing.

[night cloak]

@native anvil check dm please

[native anvil]

Feel free to state your issue here instead.

[remote mountain]

My device is an iPhone 14 pro max, before the update my controls were fine, but after the update I think they moved a bit, I need it to be as it was before

Kindly help

I’ve tried repairing but still same

[native anvil]

Could you not set it up again? I can't find any difference between the two images you sent, @remote mountain.

[night cloak]

i still don’t receive any mail even after doing that

[remote mountain]

Kindly look closely at the analogy of both screenshots, you can see on the first picture, the analog and the sprint icon are right under each other. On the second screen, they are kinda separated, please look closely

Analog(movement button)

[native anvil]

You can try resetting it and setting it up again, @remote mountain.

[celest shadow]

You can only use the payment method that is available.

[leaden vapor]

I downloaded maps once & when close & open game again its say to download everytime i open its happens what to do 🤔 @celest shadow @native anvil

[remote mountain]

Yes but how, what settings

[fallow anchor]

I actually can’t find the difference between both your pictures

Could u circle the difference lol

[remote mountain]

Okay hold on

[surreal fractal]

hi i updated my game but didnt get the new event yet

[leaden vapor]

@surreal fractal 18th march you will get

[fallow anchor]

Oh I see it

[remote mountain]

On the second picture, they’re right above each other, but in the first one, they moved away from each other, it has to do with all other things as well, I feel like it’s my notched settings in graphics

[fallow anchor]

Are you playing on the same side of the phone(ie charging port facing left/right side)

[remote mountain]

Charger is on the right

[fallow anchor]

Tbh it’s a negligible problem which can be solved by adjusting ur layout again

[leaden vapor]

Can someone solve my problem ?

[remote mountain]

Is this also the correct notched settings for iPhone 14 pro max?

[fallow anchor]

Sorry not sure about that cos I am only using ip14

[remote mountain]

What’s your settings?

[fallow anchor]

Probably a small bug regarding the UI on diff devices

Hold up I’ll check

[night cloak]

can someone help me my controls hud is different in wow gamemode than in classics or arena

[remote mountain]

Thanks

Any phone 14 pro max user here?

[night cloak]

@native anvil sorry for tag but can you help me i cant even play wow gamemode

[remote mountain]

This is mine, which is unusual

[fallow anchor]

Cant compare between us because of the dynamic island

[remote mountain]

Ye true that’s why i’m looking for someone who uses a 14 pro max

[native anvil]

Can you send a screenshot of the Arena TPP settings?

[night cloak]

yes wait

[fallow anchor]

I looked at ur pics again and I noticed ur movement button also shifted 🤡

[remote mountain]

It’s like they moved away from each other. Same as my scope button and all other buttons as well, they moved at least 2 inches away from each other

[night cloak]

and theres wow gamemode

hello?

@celest shadow sorry for tagging but maybe you could help me?

[tired fractal]

yo

using this

on 14 pro max

[native anvil]

Could you please try switching to layout 1 and then to layout 2 during a match to see if that changes your settings within WOW mode, @night cloak?

[night cloak]

so i have to join wow mode and then switch from 1 to 2?

[remote mountain]

Thank you man

[tired fractal]

no problem

[remote mountain]

14 pro max yea?

[tired fractal]

yep

[remote mountain]

Bless man 🤲🏾

[tired fractal]

🤝

[cinder smelt]

Why does this happen every time I download the gameloop emulator to download PUBG

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[night cloak]

still the same

[native anvil]

Please perform a routine repair from the login menu.

[night cloak]

what do you mean

can you explain?

[tawny prairie]

@static sleet

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tawny prairie. Remember to read through #faq before asking questions in the support channels.

[cinder smelt]

please send a private server

[native anvil]

If you scroll down to the bottom of the website's main screen, you'll find the Discord logo with the invite link.

[night cloak]

@Yasser#5423 still the same

[night cloak]

...

[native anvil]

If the changed settings do not take effect, you can select "Restore Default Settings" under Routine Repair, @night cloak.

[night cloak]

I want to report a problem with the pubg server, how can I contact an admin?

[night cloak]

but it will change my sens and everything else

@pale socket ?

[native anvil]

To save your settings, you can use the "Upload to Cloud" feature in "Controls and Sensitivity".

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I want to report a problem with the pubg server, how can I contact an admin?

[night cloak]

For example, when does a once-a-week task reset?

[native anvil]

Which specific server are you referring to? Is this server: https://discord.gg/pubgm, or another server?

[native anvil]

Please send a screenshot of the mission you are referring to.

[night cloak]

pubg mane

[night cloak]

Mythic forge weekly rewards

[night cloak]

didnt work

but if o reset them they reset

but when i change to mine they still like this

[rigid quarry]

Hello Dear when I try to link my pubg account on midasbuy account its show me that's my account its link with other midasbuy account but I don't remember that I link it before now I want to unlock my pubg account from midasbuy account that's I don't know which account and link it again with my midasbuy account I try many time to contact with midasbuy by email but I don't get any reply from them

[static ore]

Too Much Lag Game any solution ?

[onyx cairn]

There's a typo within the website as the overlayed graphic showing wonder of world meanwhile in-game and promotional stuff mentioning the correct name World of Wonder.

https://www.pubgmobile.com/en/event/WOW/

[grand star]

S23 ultra 90fps ?

[static ore]

New Event Date ?

[native anvil]

Do you mean PUBG MOBILE MENA server?

[alpine flower]

Suggested tagging errora if still she looks after these 😭😭

[alpine flower]

Contact Midas buy support

[native anvil]

Rewards are reset every Monday at 00:00 (UTC+0).

[onyx cairn]

She might be already in weekend mode, I'll contact ||secret staff||.

[storm flume]

Please refer to subpoint(s) 4.6 and 4.7 in #faq for further information, @static ore.

[native anvil]

Where did you download the game from? Also, have you tried changing the control settings in Arena mode to see if it makes a difference?

[native anvil]

For further assistance with MidasBuy, you may send an e-mail to their customer service at [e-mail].

[night cloak]

i downloaded that from google play and ive just reseted settings in wow mode and then when i changed back to my arena or classic settings that was the same

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[native anvil]

The new mode will be available from March 18th at 02:00 (UTC+0).

[native anvil]

I have just tried it and I am not experiencing the same issue. Moreover, the WOW mode settings are interconnected with the classic mode settings. Have you considered downloading the game again from the official website: https://pubgmobile.live/apk ?

[signal sapphire]

did the pov change since the new update ? feels like it's so zoomed in

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @abstract palm.

[night cloak]

yes but only from google play

[south sky]

I am also waiting for it

[grand star]

Already done

[grand star]

I have no idea a powerful device the 90fps not available

[south sky]

Is your game smooth on s23 ultra?

[soft laurel]

this only happens when i put it on smooth graphics, when i turn on balanced or higher it fixes itself and half the map doesnt load sometimes

whatdoido

[sharp ether]

Where can I attach the pic? i saw it yesterday not today

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @soft laurel. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[static sleet]

Are you, by any chance, using a VPN connection when attempting to login to your game account?

[static sleet]

The correct method is the default method. Have you made changes in this function?

[fading thicket]

Hi can someone help me to please explain the difference between the country/region and server settings and how does it affect my game as a whole

[sick shale]

Is this from WOW creators application?

[random sigil]

@abstract palm وش سويت عشان تتبند

[storm flume]

Please do not use languages other than English, @random sigil. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[random sigil]

Ok

[ancient flicker]

It’s best to select the actual country/region you are actually in, for the best experience with no lag or high ping

[ancient flicker]

Do you know when the UC discount station is coming back?

[sharp ether]

Yep

[ancient flicker]

Any body know when the UC station coming back?

[abstract palm]

ما سويت شئ بس قطعت علي اللعبة شوي

[storm flume]

Please do not use languages other than English, @abstract palm. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fading thicket]

Yeah I understand that but basically I changed these settings when I went back to my country to visit some family as I wanted low ping to play with some friends but now I’m going back to the UK and there is still another 100+ days before I can change the country/region whilst for the server settings I can change it back to the UK. So I would like to know what are the differences between both of these settings and how does it affect the game as a whole :/

[sick shale]

Try scrolling down:

[fading thicket]

If I change my server settings back now to the UK, will I be able to play on the UK/Europe servers or no. Also how does these settings affect the shop, UC purchasing and etc

[acoustic mountain]

كيف اسجل في برنامج المواهب العربيه 😩

[storm flume]

Please do not use languages other than English, @acoustic mountain. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @random sigil. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

Please ask in PUBG MOBILE MENA server for support regarding regional events. Refer to subpoint 3.1 in #735483472432594994 for the link.

[acoustic mountain]

ازاي

WHAT

[sharp ether]

I see it when I scroll down, I thought that was it, thank you

[fading thicket]

Umm guys, is this official tencent support? I highly doubt so

This person just requested to add me and msged me

[static sleet]

They are a known scammer. Please refrain from providing them any compromising information in regard to your email or social media handles and report them to Discord after blocking them.

[fading thicket]

Alright thank you Alboz 🙏

[cunning dawn]

can anyone help me?

[night cloak]

Hi

After the last update, fps started to drop on my iPad 10th generation device.

[boreal osprey]

How can I get my vehicle flare gun

[cursive chasm]

To get vehicle flare gun, use the normal flare gun outside the zone and you will get the vehicle(BRDM2). In case you are asking about tank, purchase tank flare gun(green color) from in-match shop or find it on the ground and use it as usual.

[grand star]

Yes mashalla super smoth alhamdlila

[spark radish]

my pubg linked twitter account get suspended.i cant log in my pubg account. how i recover my pubg id. @native anvil

[native anvil]

If Twitter was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://help.twitter.com/, @spark radish.

[storm flume]

Please refer to subpoint(s) 4.6 and 4.7 in #faq for further information, @night cloak.

[desert cove]

Good afternoon there was a problem. I can't play with teammates in classic mode, because it says that the rank does not correspond to only bronze or platinum, although I have a dominator rank and teammates have at least AC. I assume that this is due to the fact that my child changed the region from Russia to Singapore. please help me with this problem.

[storm flume]

Please contact the customer service for further assistance, @desert cove. Refer to subpoint 5.4 in #faq for further information.

[spark radish]

no twitter didnt help me i mail them 14 days ago bt they didnt reponded ,they just replaying that they need 7 to 9 days bt after 14 days still no mail from twitter..so now what should i do if my twitter id didnt unsuspend. @native anvil

[native anvil]

If there are no other login methods besides Twitter, then no one can help you with this issue except for Twitter support. If you can't recover your Twitter account, your other option is to create a new account and continue playing the game.

[boreal osprey]

For my Bugatti

Where is it ?

[vivid geode]

didn't know where else to report this bug but the tank (summoned by flare gun in payload) isn't dropping, happened 2times in 1 match

[full wadi]

Hello.
Anyone know about the Qbz weapon coming to Erangle map any time soon? I want to know because if it's going to be available i want to Upgrade that weapon to level 4

[strange thistle]

Guys help me I have the same problem I can't log into the game a network error is writing

[royal bane]

@static sleetbro PUBG Mobile World of Wonder Discord server lınk

@static sleet can you send me the link?

[static sleet]

I believe you will be provided an invitation link after submitting an application to PUBG MOBILE World of Wonder. Also, I do not have an invitation link to the aformentioned server.

[royal bane]

I applied but my application was approved but I forgot to enter that discord?

[static sleet]

Please try to check if you can somehow find the invitation link. If that fails, wait patiently for another response here.

[night cloak]

When is the feature of sending UC to friends not from the clan unlocked?

[static sleet]

You can send UC to anyone via PUBG MOBILE Pay.

https://www.pubgmobile.com/pay.

[night cloak]

I mean the feature inside game

[static sleet]

I have no information in regard to that feature, @night cloak.

[night cloak]

Ok, do you know someone I talk to give me a response when?

[static sleet]

Please wait patiently for another moderator to respond.

[night cloak]

But how will the message be extended to other messages?

[static sleet]

Moderators can see all messages.

[boreal osprey]

Why when I join a classic match I can’t summon my bugatti in the lobby ??

Where’s my vehicle flare gun ?

[static sleet]

Would you mind to write down in detail what worked for you?

[night cloak]

Hello, I registered to make Pubg Mobile Map, I did everything, But Discord says verification, What should I do?

[cursive crest]

Hi

I have my pubg account got hacked from me and I don’t know what to do UID 546996812

There is anyone can help me with that

[night cloak]

51214274477 İD Please help!

[cursive crest]

<@&639889499718942720>

[cyan citrus]

It would be helpful if you could please send the details in this post: #1086088118404395089.

[green agate]

If you have not received a previous answer, this should be exactly what it shows.

A history of how much you have sent/received.

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[shut gazelle]

can someone help me download cod mobile on gameloop?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @shut gazelle.

[night cloak]

Don't automatically redirect me, I want to speak to a moderator. iPad 10th generation has stuttering problem. Do you plan to release an update regarding this?

It's been 2 days since I got my device.

[boreal osprey]

Bru anyone gon tell me why my car isn’t showing up in the pre game lobby or why I can’t summon it ???? Even tho I got the car 💀💀

[night cloak]

I'll tell you if you gift me one 😂

[regal basin]

When update coming to fix game ??

[fiery plinth]

I regret updating the game. I've been matchmaking for almost 2hrs. Tf is this mahn
Matchmaking was better before the update. I hope pubg fixes this shiii before the season ends.

[sour leaf]

can you log in to game????

[lunar perch]

Nope

I had a new account that were linked to my discord account and now I can't log in back

[sour leaf]

tencent please fix it..

new season is coming.!

[night cloak]

Does anyone else have issues with login in to pubgm through twitter?

[flint pasture]

PUBG metro royals black market bugged where you can’t buy anything or scroll throw the market please fix

[elder pagoda]

Does anyone know what the new noise is in classic matches?? Not in an event either…

[cyan citrus]

Can you share a video recording of that noise, @elder pagoda?

[cyan citrus]

Please share a video recording of the issue you are facing.

[cyan citrus]

Please add more details about the issue you are facing.

[hasty skiff]

That’s why I’m here I’m trynna log in and it say it sends me a verification code thru my number I tried so many time the verification number isn’t being sent

[hasty skiff]

Second verification it says

[cyan citrus]

Do you have secondary verification enabled for your account, @hasty skiff?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @magic jackal.

[glass yarrow]

Does anybody know how to transfer arena controls to classic?

[raven oriole]

Make a link

Then paste in classic

[glass yarrow]

I can’t

No option for it

[magic jackal]

#questions this form doesn't work. make is simpler on how to report contents https://docs.google.com/forms/d/e/1FAIpQLSc4OjEgxlYpcAO7zkd9-jLNvkB3nZRsrkMv-IqVII6EnL0DnQ/viewform

[strange blade]

I have a glitch

This happening every game

[zenith harbor]

Look at UC

[cyan citrus]

From where did you download the game, @zenith harbor?

[zenith harbor]

@cyan citrus app store

[cyan citrus]

Hello! From where did you download the game?

[zenith harbor]

App store@cyan citrus

[cyan citrus]

What is the issue you are facing when trying to make a report?

[cyan citrus]

Please try to perform a routine repair of the game from login menu. If the issue persists, you may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[zenith harbor]

@cyan citrus If you exit and re-enter the game, the problem goes away, but then it returns

[cyan citrus]

Please refer to my this response, @zenith harbor.

[cyan citrus]

Could you please share a video recording of the issue?

[zenith harbor]

@cyan citrus ok but wait because my phone on the charge

[cyan citrus]

No problem, @zenith harbor. Please take your time.

[zenith harbor]

I have photo if you need

@cyan citrus .

[cyan citrus]

A video recording is required when you need to report issues through #996546243859853424, @zenith harbor.

[zenith harbor]

@cyan citrus ok

@cyan citrus how much the time of video

[cyan citrus]

It is up to you, @zenith harbor. The video should contain the issue you are facing.

[zenith harbor]

@cyan citrus ok i enter for the training

Put the video in #996546243859853424 ?@cyan citrus

[cyan citrus]

What do you mean?

[zenith harbor]

Sorry but my english is not good

[cyan citrus]

What do you mean by training, @zenith harbor?

[zenith harbor]

@cyan citrus in pubg

Bro i cant send the video why?

[cyan citrus]

What is the issue you are facing, @zenith harbor?

[clever siren]

5684303764 My friend she didnt have gift button

[storm flume]

Please contact the customer service for further assistance, @clever siren. Refer to subpoint 5.4 in #faq for further information.

[clever siren]

What is the reason?

[zenith harbor]

He is get me taq some thing

[cyan citrus]

Share a screenshot, @zenith harbor.

[zenith harbor]

@cyan citrus

[cyan citrus]

Put a tag first, @zenith harbor:

[zenith harbor]

My name?

What is mean ?

[cyan citrus]

Use this option, @zenith harbor:

[zenith harbor]

Yes yes

I share the video

[cyan citrus]

Please provide the player details as well, @zenith harbor.

[zenith harbor]

Bro

Iam use the wifi but i use the cellular

@cyan citrus

Some times use the cellular

[cyan citrus]

Provide all the player details mentioned in this post: #1086456669669691482, @zenith harbor.

[zenith harbor]

I have another problem about 10 days ago I lost 100 uc I was in the game and I was playing the phone hung up and I entered and found the uc decreased by 100 uc@cyan citrus

This is the second time that happens to me

[storm flume]

Please contact the customer service for further assistance, @zenith harbor. Refer to subpoint 5.4 in #faq for further information.

[strange blade]

From Google play

[cyan citrus]

Could you please share a video recording of the issue, @strange blade?

[elder pier]

Good morning
I play on an emulator, and in Europe or the Middle East, the game is not entered, and I searched a lot for solutions, and I could not find any solutions

[wind mist]

Hey the new mode should have auto recall 🙂😅

[hexed mural]

Hi, by mistake i claim one of the bugatti that i was trying to gift to a friend, now I have two of the same but different color, is there any way to revert that?

[cyan citrus]

It is unfortunately not possible to undo this, @hexed mural.

[cyan citrus]

You may provide your feedback about the game through #996458713126797405 in compliance with the channel's guidelines.

[cyan citrus]

As emulators have relatively less players compared to mobile platform, a higher matchmaking time can be expected. Please try to switch to a different game mode, map, or perspective. We unfortunately cannot help you with matchmaking.

[wind mist]

After update game is lagging @cyan citrus

[cyan citrus]

Could you please elaborate, @wind mist?

[hardy shuttle]

is there a way to delete my account?

[cyan citrus]

If you are using an Apple device, you should be able to do it through your Account settings of the game, @hardy shuttle.

[hardy shuttle]

what are the requirements and how long does it take? my account is getting stolen by email and I want to delete the account by Facebook or twitter log in to prevent the scammer keep scamming

[cyan citrus]

Please contact the in-game customer service for further assistance with compromised accounts, @hardy shuttle.

[tiny vapor]

if i join a match then leave does it effect rank?

[cyan citrus]

Yes, leaving a match that is in progress will still have effect on your rank and other statistics, @tiny vapor.

[tiny vapor]

alright thanks 👍

[cyan citrus]

You're welcome!

[balmy wolf]

Means now I can send uc to friends.If yes, then how?

[pure hound]

UC Belize

[cyan citrus]

Could you please elaborate, @pure hound?

[cyan citrus]

What form, @night cloak? Could you share a screenshot?

[cyan citrus]

Please continue with the in-game customer service, @night cloak. The moderators of this Discord server are not affiliated with the customer service.

[rough path]

Hello everyone, i have a problem after the update MY FPS DROPS in GAME in the lobby its 90 but in the game drops to 40 or 50 can you help me please

[cyan citrus]

What is the device you are using, @rough path?

[rough path]

im on the pc

before the update it was working PERFECT but after its horrible

[pure hound]

5244165871

[hasty skiff]

Yes bro

[night cloak]

Hello, Quendi.

Don't automatically redirect me, I want to speak to a moderator. iPad 10th generation has stuttering problem. Do you plan to release an update regarding this? @cyan citrus

[cyan citrus]

If you're using the beta version of the GameLoop, please switch to other version. For further assistance with GameLoop, please visit their website: https://www.gameloop.com/.

[night cloak]

Hey:/

[cyan citrus]

Please add more details about the issue you are facing.

[night cloak]

Instant fps drops.

Let me know how you want me to explain it to you.

There is no such problem in new state.

[cyan citrus]

Are you using 90 FPS, @night cloak?

[night cloak]

No iPad 10th. 60FPS