#questions
1 messages · Page 60 of 1
He did already collect the vouchers as you can see the tick indication in that video recording, @fresh turret. Also, special vouchers have no expiration date and can be stacked when used to purchase Royale Pass, ranks, points, or redemption items.
please write again your last message, my message history is erased every time
Here, @fresh turret:
but you say that in order to get this coupon you need to buy a separate subscription (RP Prime), but he did not buy it
He already purchased the RP Prime Plus subscription that is going to renew on 04/09/2023, @fresh turret:
in short, okay, I'm ending this conversation, you still don't understand what I'm talking about.🙋🏻
Good bye and gut day ✌️
I do know what you are talking about, @fresh turret. Let me clarify this. He did purchase the RP Prime Plus subscription and collected the supply vouchers. When you purchase the RP Prime Plus subscription, you can immediately collect 3 RP Special Supply Vouchers (300 UC). The vouchers can be used to purchase the Royale Pass. As you can see in the video recording, your friend is already subscribed to RP Prime Plus.
He did not purchase the RP Prime but he did purchase the RP Prime Plus as shown in your video recording. This gives you same rewards with additional rewards as RP Prime.
@cyan citrus I SAY IT AGAIN! HE DID NOT BUY RP PRIME. HE ONLY BOUGHT ROYAL PASS Pluss.😑😑😑🤦
Please read my this response again, @fresh turret.
@cyan citrus GOODBYE!
Ежемесячная Продлевается 09 04 2023 Смена периода
This is what quendi is mentioning @fresh turret
Maybe he didn't buy intentionally, but it's auto renewing from his card
how can my friend get this frame and emote? Elite Pass Plus he already bought
So write your last answer again
The frame should have been collected automatically, @fresh turret. You can select one of the available emotes using this option:
I wonder why he doesn't have permission to view message history but i do
This was changed for various reasons.
So The rare role explicitly has permission
It is subject to further future changes if needed.
I am not talking about future or past, talking about present
Hello
Someone stole my account and registered it on his own number
I only have an email, can I cut it?
Please contact the customer service for further assistance, @barren nest. Refer to subpoint 5.4 in #faq for further information.
Please do not use languages other than English, @devout tiger. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Please share a screenshot or video recording of the issue you are facing.
We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @devout tiger:
hi got problem max device login reached how to reset it
Is it possible to remove Device Verification from pubg mobile account ? Cuz im dying i lost my phone with my sim card too now i got new phone and i know my social linked email all infos but cant login because of Device Verification 🥲 !!!!
Is there anything that you guys can help me out
Id : 538699777
Serve : EU
You can only log into an account on a limited number of devices per day due to the device login limit. Please wait for 24 hours to pass and then try again using a device that has already been used to log into the game.
Please reach out to the customer service in-game so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.
hello
does vs ai count for melee kills?
my account is hacked i need help and i have all informtion to say it is my account
If you are referring to the RP mission in Week 4, then no, it will not count. This mission should be completed in Classic mode only.
Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.
no i'm talking about the melee mastery 5
can i do that in vs ai?
Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.
Oh aight! my message was delete so yh thanks!
@native anvil ?
You're welcome!
No, this achievement cannot be completed in AI mode.
okay thanks
You are welcome!
yo can I smh report ppl on this server?
bc there’s a guy who wanted to scam my pubgm account, kinda want him off this server so he cannot keep contacting other members
he is claiming to send free uc if ppl give him their account link. pretty basic but that doesn’t decrease my will to get him out of this community <@&481161015728406538>
You may submit a report in #discord.
uhh should I like, send ss in there? bc it’s a private message conversation
Yes, evidence is required.
uhh it won’t let me send 7 screenshots of the conversation. Says it’s too many attachments.
Resolved in #discord.
Hello , someone linked their phone number to my account although i have other social media including facebook,twitter,gmail I can't log in to my account because the verification code is going to that anonymous number!! I have every detail associated with my account.
At the same day i contacted in-game support but unfortunately at the end I realized that the character id i wrote was wrong!!!(because of stress i had) The conversation was closed and I couldn't do anything. So i tried to contact them again but a robot is responding and it is not helpful at all.
I also send an email including every detail to support@tencentgames.mail.helpshift.com but I don't think they respond because the robot replied and they advised to contact in game support
You may try to contact them again through the in-game option. It's important to remember that only the in-game customer service team can provide assistance with account-related issues. We cannot provide support for such issues through Discord in any way.
guys is it
possible
for me to
buy a pubg uc card
thing
i never seen a redeem option in pubg
but i saw this thing
i wanna know if this is legit
I have a problem that I feel unfair without using any cheating method, and the game tells me I'm afraid to register as normal, my account is clean, but the dairy is not satisfied with it being dismantled
There is no timer on mythic forge event or any date to when will the new mythics will come. Any idea when will new ones arrive
Please do not use languages other than English, @marble cypress. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Hello i have a PUBG account linked to Email Mobile and Facebook my email is hacked by someone and he is using my pubg ID how can i remove email plz remove email from this account 51453898419 C7 |Zain
Здравствуйте
Мою учетную запись pubg mobile взломали
Прошлый никнейм: Hochubabla
И есть вход с помощью google play
Играл почти 2 года
sir i need help
jab mai game start karlita ho lobby change hoti hai arabi lobby lagty hai
when i start the match my lobby changed to Arabic lobby and i get high ms
Please contact the customer service for further assistance, @plush sandal. Refer to subpoint 5.4 in #faq for further information.
5.4 - How to contact the customer service?
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.
▫️ Login Menu: Select Help in the top-right corner of the login menu.
Please do not use languages other than English, @olive heron. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
my pubg mobile account was hacked, and at the entrance I ask for an SMS from a number that I did not bind. ID: 51600145501 Mail linked to the account: zannakoscelnak@gmail.com Old nickname Hohobabla My phone number: +79676612384
5.4 - How to contact the customer service?
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.
▫️ Login Menu: Select Help in the top-right corner of the login menu.
I wrote, they do not answer me
@green agate Where else besides the game can I contact support about this?
That is the only place.
.
How may we help you?
@lime timber
That is a scammer.
okey
Please consider blocking and reporting them to Discord.
long time ago my account was hacked
@green agate
5.4 - How to contact the customer service?
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.
▫️ Login Menu: Select Help in the top-right corner of the login menu.
Instructions there.
I managed to log into my account yesterday
@green agate ı cant
@green agatethey hacked my account again
We aren't able to help with account issues through the community unfortunately.
@green agatewhere can i get help?
@green agatebut I can't connect to customer service, I can't login to my account even though my mail and phone number are connected
Unfortunately there is no other way, we only have volunteers in this Discord.
@green agateI'm logged in to my account I want to remove my facebook account how can I do?
Please contact the in-game customer service for further assistance, @thick fiber. Refer to sub-point 5.4 in #faq for further information.
Hello, I lost my login credentials for my account in the game and he could not log in, please help me to access my account again. Thanks ID 5880745004
5.4 - How to contact the customer service?
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.
▫️ Login Menu: Select Help in the top-right corner of the login menu.
Good afternoon, can you tell me why an error may occur in PUB mobile "Extremely suspicious activity was observed on your account, your device was added to the list of violators." I can't log into the game in any way
Please do not use languages other that English in this server, @quiet cape.
You can refer to sub-point 3.1 of #735483472432594994 for regional communities.
So many Chinese random adding idk why they want to steal my account?
23
But i declined all
A friend request from anyone will not compromise the security of your account in any way, @honest shuttle.
hello
Hello! How may we help you, @frank oriole?
i have to much problem with hackers this day
Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @frank oriole. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.
hello, if I have mythic forge emblems, will they be reset when the next one comes?
مرحبا
Please do not use languages other than English, @halcyon lynx. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
تم حظر حسابي
Please do not use languages other than English, @halcyon lynx. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Hi
We are unable to provide assistance if you do not ask a question or state a problem, @mental valve. Remember to read through #faq before asking questions in the support channels.
مرحبا
Please do not use languages other than English, @pale hill. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Hi
My account has been hacked before tow days I have all the evidence that it is my account what should I do
Please contact the in-game customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.
@storm flume
Do you require any assistance related to PUBG MOBILE, @rigid basin?
yes
when i start my Match i got mix lobby most of time arabic lobby thats why my Ms so high in Arabic lobby i set all my setting like Matching+ Region
to Pakistan but still i got arabic lobby help me fix this @
The opponents you get in your matches depend on your server, not region.
hello
why the extreme option not showing in Samsung A53 5g ?
the phone is 120hz so he can play 60 fps and 90 but just it run pubg on 40 fps
Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @hot grove.
If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.
For more information in this regard, please refer to this message: #questions message.
it's not run even 60 fps @cyan citrus
Samsung A53 5g
the cpu not bad
i just want to show the extreme option to run on 60 fps
cpu : Exynos 1280
i think wait for update
It means that your device may not be supported or the game may have not been optimized for your device yet to provide the desired frame rate option, @hot grove. Feel free to contact the in-game customer service should you require further assistance with this.
can you do some research and see if Samsung A53 5g support 60 fps or no in pubg
@cyan citrus
The available frame rate options are already available in your Graphic settings of the game, @hot grove. The unsupported frame rate options for your device will not be available. As mentioned previously, you can contact the in-game customer service should you require further assistance with this.
gfx is risky
Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service of the game and will result in an account suspension, @hot grove.
but the phone have good specs how the 60 fps option not showing
i don't want 90 fps
i just want play on 60 fps smooth
Please refer to my previous responses again, @hot grove.
account hacked currently have no access any way to recover my account ?
Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised or stolen accounts, @twilit zephyr.
@cyan citrus ok so the Samsung A53 5g
don't support 60 fps and i must wait pubg to update this
That is right, @hot grove. For further assistance in this regard, you may contact the in-game customer service.
according to #news the update should come on the 16th this month
@tired fractal this update will make the device support ?
i don't know, but it's possible
I forgot where I registered my account
Could you please elaborate, @restive epoch?
help me recover my account
Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with account related issues, @restive epoch.
We do not have list of devices that support 90 FPS, @coral lotus. Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @coral lotus.
If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.
Please contact the customer service for further assistance, @quartz turret. Refer to subpoint 5.4 in #faq for further information.
And how can i contact the customer service
Refer to the last part of this response, @quartz turret.
Thank u
My account has been hacked
ID: 5362402570
Name: 『MAK』Ahmedツ
My account has been hacked from the third link phone number and email
With all the data and information about your account
What do you want?
ID:51485924982
Name:メŠṖẪԜɴ
اعمل بيه ايه انا الحساب دة ..؟
Please do not use languages other than English, @karmic crow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
What should I do with it? I am this account..?
Hello
Please contact customer service of your hacked social media accounts and customer service in-game, @karmic crow. For further information on how to contact customer service in-game, refer to sub-point 5.4 of #faq.
Hello
I need help
My account has been hacked
Please contact customer service of your hacked social media accounts and customer service in-game, @quick oak. For further information on how to contact customer service in-game, refer to sub-point 5.4 of #faq.
Hi
Are you pubg official ?
No, sir. I'm a community member.
Is there any pubg official where i can talk to them
What is it about?
Im playing from season 4
They have issue with me
Why they just dont give me m4 glacier
they should check the system
You can obtain M416 Glacier skin from classic crate.
Crate openings are random and totally dependent on luck, it is not something one can help you with.
My account has been hacked
Please contact customer service of your hacked social media accounts and customer service in-game, @karmic crow. For further information on how to contact customer service in-game, refer to sub-point 5.4 of #faq.
What did they reply?
The data is incorrect
Knowing that I have everything about my account, photos and documents
I already sent it more than once but it was always rejected
Why ؟؟
Moderators of this discord server are not affiliated with customer service, kindly recheck the information you have provided them and create a new ticket.
It is not something which can can be sorted out through the community.
It is not something which can be sorted out through the community as I said above. If they claim that the information you have provided them, is incorrect, it has to be true.
Thanks
You already have been answered in #pubg-mobile.
Здравствуйте
Do not use languages other than English in this server,@grave jolt. Refer to sub-point 3.1 of #735483472432594994 for regional communities.
We are unable to provide assistance if you do not ask a question or state a problem, @umbral pond. Remember to read through #faq before asking questions in the support channels.
We regret to inform you that we cannot help you with compromised accounts through the community. Additionally, please keep in mind that your account security is your own responsibility. Please contact customer service within the game for further assistance. Refer to subpoint 5.4 in #faq for further information.
Please refer to subpoint 4.8 in #faq for possible solutions.
Hello
We are unable to provide assistance if you do not ask a question or state a problem, @rotund scarab. Remember to read through #faq before asking questions in the support channels.
I cant access my game account please help
How do I share someone's TikTok promoting antiban hacks?
Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @lusty holly.
5.4 - How to contact the customer service?
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.
▫️ Login Menu: Select Help in the top-right corner of the login menu.
Thank you
I have some questions about account restriction.
Hello need help again.
Recently I was talking with Krafton Customer Support#1346. But unfortunately he was getting disappear. Is there any other one?
There's no in-game support via Discord accounts, don't trust any people impersonating the support like this, @normal patrol as they are about to steal your PUBG MOBILE account. On another note: can you elaborate what do you mean by account restriction?
Oh my GOD. Recently someone was asking me about mail and phone number.
I told him about all info.
make sure u don’t give that to anybody. Officials will never ask for ur account data.
Already I told him all
who and when?
Krafton Customer Support#1346 A few min ago
Oh my god
This is first time I'm here to get support on discord
Ight then hurry up, log into ur account and change the email/password or whatever u gave them.
Ok fine
WHat the
Is that possible to do something wrong with my account by using this info?
Absolutely. I don’t know what info exactly you granted him, but obviously he can try and log into your Account.
Any passwords?
no
Ok. Are you currently able to log into your Account?
Yes I'm in game
Good. Make sure you log im through your 3rd linked email. Then you might want to change that same email up just to be safe.
There is some Account hacking and phishing by contacting the ingame support with some Account data and player info. So I’d rather play it saftey first.
Yes already he send me verification code into my mail
To change your 3rd Link you’ll need to: Have logged in from your device in the last 15 days, the Email has to have been linked for at least 7 days and you have to be currently logged in through that very email
If all these requirements are met then you will be able to change your email linked.
Once again. Very much technically they cannot log into your account by having only ur links and not the passwords for them. But I am not sure what kind of things someone could potentially do with it.
If you want to be 100% safe I suggest you change your links and refrain from sharing your account data with anybody.
Ok fine. I will do. I am trying to join in my game again.
To change your phone number linked you’ll have to meet the same requirements as for the 3rd link email. I understand changing a phone number is not as simple as an email, but maybe you can ask a friend or sibling to link their phone number.
Ok fine. I will do
What types of support we will get here on PUBG official discord?
Ppl will try to help you with everything on here. What is it you need help with?
I need to know about account restriction.
My account was getting restricted or not
What kind of restriction? Did you receive a warning, or what? I see, you can log in. So you’re not banned or anything.
Hello
So in pubg customer service
Thry said they will lead to recover guest account.
I lost due to some circumstances as my old phone is not repairable
Unfortunately i didnt save it in any social media account
Ign-PranavPA123456
UID-5555196715
You may contact the ingame customer service.
No Need to change links as long as the linked accounts are secure and owned by you yourself
@normal patrol
We are unable to provide assistance if you do not ask a question or state a problem, @silk thorn. Remember to read through #faq before asking questions in the support channels.
I left my account a year ago, and now I'm trying to access it via email, but I can't
Hello. Can you please tell me how to get the "Pubg Mobile Partner" achievement?
It is not achievement its a Title given to Content creators
Can only content creatirs get them?
Supply Scan bag not opening with tab or any other key in gameloop every gameloop player has been facing this issue since this event came for the first time.
@static sleet
We are unable to provide assistance if you do not ask a question or state a problem, @plush rivet. Remember to read through #faq before asking questions in the support channels.
I applied for tournament licences and i got verified every step. And finally they give me 3 room, which duration is one day. Not only that when i close the room i can't find any room in my inventory and also in room create option.
@static sleet
Try from here. Tournament Rooms.
Also try from here but not working
Can you show a video recording?
i already send it check
You did not tap on the Tournament Rooms button. Please check that section.
How can i open now @static sleet
@static sleet
I can't find here any option for room create
I don't know the solution to this issue, @plush rivet. Please wait patiently for someone that is better informed than me to respond.
And i applied for 3 month room card but they give me 1 day 1 day 1 day. Now how can i start my tour.Please help
@celest shadow
@static sleet where i should report for this issue?
@static sleet where i should report this issue?
Hello, this is 『ABDO』PS. My account was hacked by an unknown person and I used a hack or something and my account was approved. recover my account
ID:5272106551
Hello, I am 『ABDO』PS . My account was hacked by an unknown person, and I used a hack or something else, and my account was approved for that. Please recover my account
ID:5272106551
Hello, this is 『ABDO』PS. My account was hacked by an unknown person and I used a hack or something and my account was approved. recover my account
ID:5272106551
@pure steeple contact in game support
They can only help you
And wait patiently for their reply
I applied for tournament licences and i got verified every step. And finally they give me 3 room, which duration is one day. Not only that when i close the room i can't find any room in my inventory and also in room create option.
@alpine flower please help me now
Please create room instead of looking for the room card in inventory
Most likely it's used up for creating room
And wait for someone to Answer you patiently
when i close the room i can't find any room in my inventory
You used a room card to create the room you just exited so you won't find it in inventory
It's 1 day room card. So i can used it for 24 hours right? But am unable to create another room.
@alpine flower
Try to create room
Or make a video of it and send it here
Wait for someone to reply
And report this in #996458713126797405 as a bug
If you have used 1 Day room card, you should be able to create multiple custom rooms in Rooms by tapping on Create Room (highlighted in red) for a day, @plush rivet .
There is a user who violated the rule, we could not find a solution
selling cheats
@worthy sinew Please check my video. I also said that it should be able to open multiple room cards but i can't open there is no timing showing
Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @jaunty prawn.
If you click use from inventory, it should show in Rooms with the time left and allow you to create rooms. How many 1 Day Room cards have you used ?
I used 3
Raise your concern in #996546243859853424 rather than in #996458713126797405 with the video recording.
And every time it's vanished after creating 1 room
Ау
Please do not use languages other than English, @cerulean stump. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
@static sleet can i get new room cards for continue my event please?
@deft falcon can i get new room cards for continue my event now please
<@&481161015728406538>
@celest shadow
We are unable to provide assistance if you do not ask a question or state a problem, @alpine vector. Remember to read through #faq before asking questions in the support channels.
Im Russian I don’t understand English language
@night cloak @deft falcon can i get new room cards for continue my event now please
No you cannot what

Sorry . I received the help feature from Dima a few days ago, but I can't find it in the event center now. Can you help me? @copper oak
@night cloak then how can i complain to pubg mobile third party tournament or solve this problem
#I'm tired of sending messages and freight bills, most of the purchase orders and yosi shipments were from the Muassidi website, the official website of PUBG Mobile, and what should I do, and my account has been stolen, and the company ignores all shipping invoices from the official Muassidi website for PUBG Mobile
51678334070
YJ MEDOYT#questions
I spoke a lot to the support in the game of PUBG Mobile, and I submitted messages and everything that proves the ownership of my stolen account in PUBG Mobile, but I regret that no one responds except for the bot, and I feel very sad and sorry, how do I recover my account, and the one who talks to me in support is a bot
Please, I want to recover my stolen account in PUBG Mobile, why don't you help me, where is the player service?
What do I do and no one responds
🥺🥺🥺🥺🥺


🥹🥹🥹🥹
Sorry . I received the help feature from Dima a few days ago, but I can't find it in the event center now. Can you help me?
@copper oak
Please keep in mind that moderators of this Discord server are not affiliated with the customer service. Therefore, we are unable to help you with compromised or stolen accounts. Regarding the customer service, you will need to record your issue through the AI and select the available options accordingly to connect with a customer service representative.
Please contact the customer service for further assistance, @alpine vector. Refer to subpoint 5.4 in #faq for further information.
There is no customer service. The only bot that talks to me is why no one helps me at all
Please refer to the following announcement or participate in
#matches for a chance to win Advanced Room Card (7 days).
Please refer to the last part of this response. We unfortunately will not be able to help you with your issue any further through the community, @finite fog.
If you are a content creator or celebrity and ask for help, help will be provided immediately and the account will be recovered
Your account security is your own responsibility in the first place, @finite fog. The help is always available through the customer service for account related issues. We only provide community support through this platform and cannot help you with account related issues. Please avoid being persistent after you have been answered.
Can you help me ??
I received the help feature from Dima a few days ago, but I can't find it in the event center now. Can you help me?@support
Please refer to this response, @alpine vector.
How?
What do you mean, @alpine vector?
How can I return to the message does not appear for me.
I can't go back to God I don't see her
@cyan citrus is there any way to complain the issue 3rd party tournament licences
Please contact the customer service for further assistance, @alpine vector. We do not have information regarding the availability of that feature.
@cyan citrus i dmed you
Please state your issue here, @rotund scarab.
Okay thank you♥️
Refer to my this response, @plush rivet.
@cyan citrus please clear it again i won't understand
What you don't understand, @plush rivet?
But how can I communicate with them? from inside the game? @cyan citrus
Yes, @alpine vector. Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.
@cyan citrus say it again please what to do?
I tried to reach the in-game support for a lone time to recover my hacked account and only they send a bot reply with “missing information” and i provided all infos to them so can i reach someone from the support who can i talk to and show him all the proofs?
I have already answered you here, @plush rivet.
@cyan citrus
If you are unable to provide the customer service with the required and accurate information, they may not be able to proceed with your request, @rotund scarab. You may try to contact the customer service again. This is not something we can help you with.
They only send one reply and close the ticket and i did provide receipts and correct dates to them and i still dont know what is missing with my infos
For any questions meant for the customer service, please ask them directly, @rotund scarab. The moderators of this Discord server are not affiliated with the customer service and this is only a community support channel. As mentioned previously, we cannot help you with this matter through the community.
Please do not use languages other than English, @stray nimbus. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Hi
I have a problem with an account and ineed to talk with some one in arabuc language
Please
You can only use English language here, @stray nimbus. If you would like to seek assistance in your preferred language, you may refer to #735483472432594994 sub point 3.1 for a list of regional communities.
I play with my account very normally, I open it on the laptop and on the mobile, and there are no problems
I opened a second account belonging to my friend and played with it for two days, now ut's get pan for one day, then 3 days, and now a week
Someone told me that it is in files and is still runing in the game (how I don't understand)
Although my account does not have any problem and it is still working normally and nothing happened to it
Can you help me with that.
ID : 5871947655
Thank you.
Hello
@shy pine mention your problem or please move on to #chat
I did the mission on rp and it says still doesn't done yet idk if my suqad have to win or die because i died first
Hello, the people in the channels I've thrown are shooting pubg cheat, can you close it?
No sir I want to speak game developers
Please share a screenshot of mission you are referring to.
We are unable to provide assistance if you do not ask a question or state a problem, @hot warren. Remember to read through #faq before asking questions in the support channels.
Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @pseudo vessel.
Hello, I am 『ABDO』PS . My account was hacked by an unknown person, and I used a hack or something else, and my account was approved for that. Please recover my account
ID:5272106551
Hello, I am 『ABDO』PS . My account was hacked by an unknown person, and I used a hack or something else, and my account was approved for that. Please recover my account
ID:5272106551
I can not find tha chat!!
Please refer to the private message from @polar marsh for further information, @pure steeple.
Please review my account
Please review my account
Please refer to the private message from @polar marsh for further information, @storm furnace.
I need help linking my account because my Facebook has been permanently disabled and I can't access my account
<@&481161015728406538>
<@&639889499718942720>
@ocean bane
If Facebook was the only login method connected to your PUBG MOBILE account, you will first need to recover access to it by contacting the Facebook's customer service: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game, @limpid slate.
Facebook support told me that Facebook has been permanently disabled and there is no going back on that decision
I have the Facebook data to confirm that it is my private account
Why not pay attention to my disabled Facebook data, and this is evidence that it is my Facebook account with my phone number. I can easily change the password while it is disabled.
We unfortunately will not be able to help you with this any further through the community, @limpid slate. You may still try to contact the in-game customer service.
Can you give me your customer service email
The e-mail for the customer service is service@pubgmobile.com, @limpid slate. However, the only recommended way to contact the customer service is through inside the game.
Hi
I won 1500 uc in the martial arts event, but it didn't come, I would appreciate it if you could help me.
I won 1500 uc in the martial arts event, but it didn't come, I would appreciate it if you could help me.
You have already been answered regarding this, @lyric juniper. Please reach out to the in=game customer service for further assistance with this.
Hello! How may we help you?
I won 1500 uc in the martial arts event, but it didn't come, I would appreciate it if you could help me.
Refer to my this response, @lyric juniper.
Hi my name is Rostislav
Unfortunately, I didn't start donating to the game like that... and I missed the cool magic bomb dance.
I ask him to add with the next update of the game. More people are playing this game. and many will buy it. please consider my application
I would also like to say that there are a lot of dishonest players.
please take action...
I am writing via (google translator sorry)
Please share a screenshot of the game item you are referring to, @opal grove. Regarding your second concern, please add more details about the kind of violation you have encountered in the game.
Hi
Hi, my account has been hacked and I cannot log in to use the in app customer service function
Please use the Help option located on the login menu of the game to contact the customer service if you cannot access your account, @thin prawn.
Please do not use languages other than English, @verbal kernel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Then you may try to contact the customer service again, @thin prawn. We cannot help you with compromised accounts through the community.
Thank you
You're welcome!
Please refer to the private message from @polar marsh for further information, @verbal kernel.
Please be advised that if you log in to the Vietnamese version of PUBG MOBILE, you will not be able to use the same account to play in the global English version. It is important to understand that this restriction has been imposed by the Vietnamese government and there is nothing that the developers can do about it.
You have the option to either continue playing with your account in the Vietnamese version or create a new account in the global version. We appreciate your understanding and cooperation regarding this matter.
heloo
Do you require any assistance related to PUBG MOBILE, @glacial verge?
@native anvil is vpn allowed to use ?
My facebook page is unpublished
Tencent give me 11 Copyright strike from my page
Please help me as soon as possible 🙏
Hello
I won 1500 uc in the martial arts event, but it was not sent even though it was 1 month, I would be very happy if you could help me.
@static sleet how can you solve my problem? it"s almost 24 hours.
But i didn"t get any solution.
Please send your concern in #1055891271849353226 and wait patiently for a response, @lyric juniper @rare zinc. We may otherwise have to mute you.
We are unable to provide assistance if you do not ask a question or state a problem, @plush rivet. Remember to read through #faq before asking questions in the support channels.
Hello
My facebook page is unpublished because of Tencent give me 11 Copyright strike to my facebook page
I never promote any hacking content or third-party application..
I uploaded a video title hacker vs Player that video i downloaded from TikTok and i have that.
Tik tok video link-https://www.tiktok.com/t/ZTRWbnba8/
My facebook page is unpublished so i can't upload any link
can't login with twitter
Please help me Tencent
Please refer to this response, @rare zinc.
Could you please send a screenshot of the issue you are facing?
Hell
Please contact the in-game customer service for further assistance, @night cloak. Refer to sub-point 5.4 in #faq for further information.
How may I be of assistance?
the dotted link does not open to view the reports
Statistics
Leaderboard,Discord,Facebook
Reports,Identifier,Pending,Accurate,Inaccurate,UC,9832,50000,100,8 852,UC,Description (see notes for details),Removals,Servers,Followers,Removals
2023-Mar,🇲 🇪 🇴 🇼,98,2 946,19,6 000,30,14 982,1 900,13 000,33,16 640,14 000,2 946 AR = 29.963% of 9 832 TAR...
how can it be that it is on official pubg
@honest shuttle
how can it be that it is on official pubg
#Ticket
Wingman skin has to be legendary, epic isn't good enough.
I will ticket you to the official platform
Please do not use languages other than English, @limpid island. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
Is there any news about the Update?
I need help with this thing....
It was already stated in the description:
@feral forge
Merhaba
What do you mean by that? Can you please elaborate?
We currently do not have a specific release date for the upcoming update, @native panther. Once we do, we will publish further information in #news.
Okay thanks
Game files may have been corrupted during the download (maybe due to poor Internet connection). Can you please try to download from https://pubgmobile.live/apk instead?
Hi!
So hang gliders are going away in next update?
Anyone know why it show
Bruh i waste my 150uc this is bad
Yeah you just bought the wingman just to get a chance to flex with it next to the airplane😅
What
I thought u cañ ride in on lobby this hurt so bad i wasted now i have to save 100$ to upgrade my glacier to lvl 4
I have 0$ now i have to save again
Yeah I thought the same a while ago... good luck saving on the glacier tho✌🏼
Thanks goodluck to you☺️
Hello, my pubg mobile privileges account was stolen. They added a number to my account and opened two-step verification, so I reached you here id=5628434342 Stolen links=Facebook,number,e-mail address Links by me = Twitter Twitter username=@alinezihi800 Connection date = February 18, 2023 I will forward the receipts I hereby request you to take the necessary action I wish you good work
<@&481161015728406538>
<@&639889499718942720>
Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.
Hello, my pubg mobile privileges account was stolen. They added a number to my account and opened two-step verification, so I reached you here id=5628434342 Stolen links=Facebook,number,e-mail address Links by me = Twitter Twitter username=@alinezihi800 Connection date = February 18, 2023 I will forward the receipts I hereby request you to take the necessary action I wish you good work
Hello, my pubg mobile privileges account was stolen. They added a number to my account and opened two-step verification, so I reached you here id=5628434342 Stolen links=Facebook,number,e-mail address Links by me = Twitter Twitter username=@alinezihi800 Connection date = February 18, 2023 I will forward the receipts I hereby request you to take the necessary action I wish you good work
<@&639889499718942720>
Hello good afternoon, I have a question please. for me to have access to the top highlights does it depend on the level or is it released only for some? is that in my so appears the highlights and replay
Please be aware that we are not affiliated with Customer Service, and we cannot help with account-related issues through the community. In-game support is the only way to resolve such issues.
wow I thought this was support for the game lol
We only provide community support through this platform. For account-related issues, you should contact the in-game customer service to resolve them.
The top highlights feature is exclusively available to users who have attained a Diamond rank or higher. Nonetheless, it's important to note that this information is subject to change without prior notice.
From where did you download the game?
then. but I'm a diamond and mine doesn't have it 😢
APK
because the Playstore store was not entering it was giving a lot of errors, and I came here and they told me to install the apk from the site
Is there any other requirement for Top Highlights other than being in Diamond Tier or higher rank?
Yasser, do you know how the MVP is chosen? Like do I have to loot and kill more people or what?
@worthy sinew pser I think it must have because for me it didn't release
Do you mean the MVP in classic matches or the MVP in #matches?
Only players who meet the requirements are granted access to this feature. If you meet the requirements and are still unable to access it, please don't hesitate to contact the in-game customer service for further assistance.
Thanks for the reply, @native anvil . I shall contact the in-game customer service.
Could you please elaborate more?
To access the number of your pending, accurate, and inaccurate reports, please refer to the Statistics section: https://bit.ly/3tXs2hQ.
The statistics may not currently be visible, but it will be fixed soon, @night cloak.
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
My account was stolen I want to connect to the customer representative
The MVP in classic matches
Further instructions on how to contact customer service can be found in sub point 5.4 of #faq.
@native anvil | don't understand
Please keep in mind that we are not affiliated with Customer Service, and we are unable to assist with account-related issues through the community. Kindly reach out to in-game support for further assistance. Refer to subpoint 5.4 in
#faq for further information.
The MVP is determined by evaluating several categories such as: survival, kills, supplies, support, damage, and rank points. The player with the highest combined score across all categories is chosen.
Okay. Thank you!
You are welcome!
Hi i need help with the game resolution. It's pixelated but only in PUBG in other things and PUBG browser it's completely normal
Are you playing on an emulator, @proud summit?
Are you able to provide a screenshot of your issue?
You can see that some of the pixels are not rendered
Please provide a clear video recording of the issue you are facing.
Okay ill try as soon as possible because im kinda busy right now
Take your time, and feel free to send your issue when you're available.
how do i convert to elite when i bought normal royal pass
Hello, @torpid thicket how can we be of assistance?
I don’t believe you can.
Hello, I had a pubg account linked to this Discord account, but I can’t log in through it, i.e. there is no Discord icon when I log in.
What to do? And can this problem be solved?
Please do not use languages other than English, @torpid thicket. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
I'm sorry, I'm from Ukraine and I use a translator, so some words may not be correct
The Discord login method is only available when you download the game from PUBG MOBILE website: https://www.pubgmobile.com/, @torpid thicket.
Oh thanks I'll try
Accounts with a history of cheating will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @wicked cargo.
Hello sir I have a problem I want to contact with your customer service. In game customer service is not helping me.please give me a support. I was playing pubg from 2018 and I am a streamer. My id was hacked. I want to recover it. I have my fb login even 3rd email but hacker change my phone number.
Please help me sir.
We unfortunately cannot help you with compromised accounts as we only provide community support through this platform, @snow nymph. You may try to contact the in-game customer service again.
Please do not use languages other than English, @unborn phoenix. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
I'm Diamond 2 and I already activated the highlights option in the settings, even though mine doesn't have the option of highlighting report generator and top highlights 😢
Do you have more requirements?
😢
Please refer to the last part of this response, @pearl flame.
it doesn't show up for me add everything
where is the customer service is it only by email?
Please refer to sub point 5.4 in #faq for instructions on how to contact customer service.
Ok

We are unable to provide assistance if you do not ask a question or state a problem, @wild matrix. Remember to read through #faq before asking questions in the support channels.
Please do not use languages other than English, @floral herald. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
hello, my account was stolen!! please help me recover id 546121523, I've been playing for a long time since the release of the game, I played from the very beginning with honor 6c pro, vivo y12, iphone 7, iphone 12 pro max, I live in Russia, Moscow, Novochersk Boulevard! was registered on facebook and mail nkirusin2@gmail.com. there are donation checks from kachishop, please help !!
🥺
Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @floral herald.
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
I have matching problems 😭😭
I am on an émulator MEMU PLAY I need help .
You can use the GameLoop emulator to play the game. It is the only recommended emulator. You can download it through their website: https://www.gameloop.com/.
Ok but now there is nothing to do to solve my problem?
This issue can have several causes:
▫️ Players who use third-party emulators will not be matched with players who use GameLoop (since the number of players in these emulators is few).
▫️ Emulators generally have a smaller player base compared to mobile platforms, so a higher matchmaking time can be expected.
Furthermore, matchmaking time depends on how many players are currently in the queue for the specific game mode, perspective, or map you are playing in.
Lastly, please note that the use of third-party emulators may result in the suspension of your account.
How long does this take
Bruh
☠️☠️
It’s been 1 hr and I still haven’t got the highlight
When does 2.4.5 update comes?
Restart the game and try
If not repair and reinstall
This person uses x-rays and a hacker bot. I hope you help me reduce the hacker, because they help friends, so get Conquer, thank you
ID: 51268298147
Name : تمتع؟o
Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @strange gorge. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through http://bit.ly/3ZCEgg5.
Hello, i said yesterday that i have problem with the resolution and that the game is pixelated but i didn't have time to record it. But here is the video
Hello, i have an problem with resolution in pubg. It's really pixelated and doesn't look very nice
Playing on a wide stretch will cause issues like this.
Why the messages keep deleting
The event PUBG MOBILE memories is it available worldwide?
Please do not use languages other than English, @dull zodiac. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Please do not use languages other than English, @ocean jungle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.
Peace be upon you I have a problem and I am tired of it very psychologically I have opened an annual memory box with a value of 65,000 thousand tears because I want to wear the horse pure and I am psychologically tired and insatiable and no clothes and when he came down before I opened an absolute cold and Your Honour Chauf tightened my bachelor 65,000 tons worth of 15,000 pounds or pounds 5456991311
Please do not use languages other than English, @surreal eagle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
Please contact the customer service for further assistance, @dull zodiac. Refer to subpoint 5.4 in #faq for further information.
@green agate gib pubgm mena discord server link.
Hlo
Why you are not supporting my issue
Why can't i change phone no., I have enough evidence to proof its my account , it is connected with my gmail
We cannot help with account issues.
5.4 - How to contact the customer service?
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.
▫️ Login Menu: Select Help in the top-right corner of the login menu.
What kind of support do you do in the discord then, i don't understand.
We help with anything that doesn't involve payment or account issues.
I am sorry to ask but supporst such as ?m
As previously stated, anything not involving those two categories.
I understood that part but
What can we expect from discord's support section excluding account and payment issue ?
Everything else besides those two categories.
Like ?
Quite frankly, Everything.
The link from top reporters status doesn't work
Currently the Status spreadsheet link to check Statistics of your reports is down, @red cave . It will be fixed.
Thank you, what should i do next to get reworded?
Why Does My Device Not Support 90FPS Or Even 60FPS?
My Device Screen Refresh Rate Is 90Hz.
Helio G95 Processor Is Similar To The Snapdragon 855+
Looking Forward For Your Reply.
Thank You.
Please read the method explained by Error in #1069353475286249544 to know how rewards are calculated, @red cave . Note: The minimum reward is 1 000 UC.
Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics. If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit through https://forms.gle/e1cyNbdzbbhAuYWQ6 if your device does not currently support the 90 FPS settings.
Uh Ok.. But Why Does My Device Not Supporting 60FPS?
Its not close to sd 855+
Check on Google
And maybe it also depends on the mobile brand you're using
Why I can't participate All Talent Championship
Can you share a screenshot?
? uptade ?
Merhaba
Please add more details about your concern and share a screenshot that is in English.
Please do not use languages other than English, @trim furnace. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
One minute
uptade?
My PUBG Account was connected to Facebook. Once my Facebook account is closed, I can't access my PUBG account. Can you help ?
My account got hacked can you please get my account back
Kral Türkçe biliyor musun
Please do not use languages other than English, @trim furnace. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Hello
Can you help me
Yes my account hacked
??
I don't speak much English
My PUBG Account was connected to Facebook. Once my Facebook account is closed, I can't access my PUBG account. Can you help ?
If Facebook was the only login method connected to your PUBG MOBILE account, you will first need to recover access to it by contacting the Facebook's customer service: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game, @trim furnace.
Hello! How may we help you?
Will Qbz weapon ever introduced in Erangle map permanently?
I want to upgrade that weapon only if it's available permanently in Erangle + Livik permanently
Please do not use languages other than English, @storm ruin. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
It is already available in Livik.
Yes it's available in livik but not in Erangle yet
We do not have information regarding this, but you may provide your feedback regarding this through #996458713126797405 in compliance with the channel's guidelines.
Ok sure. Also can you confirm it that Qbz is available in Livik is permanent?
The number here is very small and I can't read it
If someone knows how to help dm me because i can't see the messages
Mention your problem
I have pixelated game
Eh? Try to repair it? What phone you use?
@proud summit send a screen recording of it
Ohh
For time being you can set your lobby setting to HDR or HD and screenshot it and zoom in?
Also wait for someone to reply
I can see the pixels being weird
I feels its fine
Also turn on anti aliasing
@proud summit Playing on a wide stretch will cause issues like this.
Turn on anti aliasing and check again?
I have anti aliasing on
Um
But on screen recorder its loks better than in reality
Bruh what
Also if you're using any kinda gfx tool, it'll downscale the resolution to improve the gaming*
I don't know if you're using it
Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @alpine flower.
Okk then please provide a feedback in #996458713126797405 @proud summit
When i first downloaded it it eas like this
Have you performed a repair routine from login menu? @proud summit
Nope
Could you please do that?
Im going to try
Yeah i do
It didn't help
I got good photo where you can see the pixels
Especially on the hair
@real sedge @alpine flower
Report in #996458713126797405
Okay
Or put your graphics in hdr or ultra if available
@proud summit
Yea forgot to ask you what graphics are you on?@proud summit
Ohh
When will update 2.5 come?
Peace be upon you I have a problem and I am tired of it very psychologically I have opened an annual memory box with a value of 65,000 thousand tears because I want to wear the horse pure and I am psychologically tired and insatiable and no clothes and when he came down before I opened an absolute cold and Your Honour Chauf tightened my bachelor 65,000 tons worth of 15,000 pounds or pounds 5456991311
We currently do not have a specific release date for the upcoming update, @turbid sandal. Once we do, we will publish further information in #news.
Where do i report an cheater?
My account got hacked please help
Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @tight crown. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through http://bit.ly/3ZCEgg5.
Please contact the customer service for further assistance, @carmine cloak. Refer to subpoint 5.4 in #faq for further information.
March 16 #news
Hello
Hello! How may we help you, @fiery depot?
How to paly HDR +90 fps in gameloop
Please add more details about the issue you are facing, @night cloak.
The game supports 90 FPS only at Smooth graphic settings.
hi
Seems like a bug
Please report it in #996458713126797405 and for time being reinstall the game if it helps
@umbral ruin mention your problem
We are unable to provide assistance if you do not ask a question or state a problem, @lament solstice. Remember to read through #faq before asking questions in the support channels.
how can i enable low/high toss button i can’t find it anywhere ://
This would be in the settings menu if available.
My account is hacked please i need help
the first roll-out for update is on monday?
Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.
Refer to my this response, @gilded merlin.
@lament solstice
how many points i need to reach ace master
4700, I think. And 5200 for Ace Dominator
اسلام عليكم
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
Please do not use languages other than English, @plucky linden. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
When is the new update coming out?
The PUBG MOBILE fifth anniversary update will be released on March 16, @flat meteor.
Ok thnx
You're welcome!
Hello, I have 2 PUBGM accounts and i use twitter as login one of them i can login without facing any problem the other one keep saying loading for like 5 mints and then this msg pop up.
P.S: i tried to search my IGN but couldn't find it.
Does it only happen when using an emulator, @icy magnet? Have you tried to log in with a phone device?
Yes. i tried to log in with a phone and same issue it show me loading icon and then same msg.
Can you share a video recording of the issue from your phone device, @icy magnet?
okay i will do once i back home
#questions over the week I have had issues with my Ms.. it's been playing between 200-600...
We currently do not have a specific release date for the upcoming update, @frank oriole. Once we do, we will publish further information in #news.
screen record for the log in issue
@cyan citrus
lol what that mean
Hello, PUBG Mobile Company. I have a problem. Previously, when I was playing, my ping was 20 but almost since the beginning of this season, my ping has not dropped below 45, and this thing is causing me inconvenience. Please solve this problem, as many players suffer from this problem, thank you
@static sleet when will the next update coming ?
We currently do not have a specific release date for the upcoming update, @olive isle. Once we do, we will publish further information in #news.
Please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions in this regard.
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
Please refer to this response, @wintry dagger.
We are unable to provide assistance if you do not ask a question or state a problem, @humble eagle. Remember to read through #faq before asking questions in the support channels.
Do I report the post in a buy and sell PUBG ACCOUNT group or report the group exactly?
@native anvil
You can report the group and include the link to this post in the notes section.
Hello when it’s the new chapter 13 of metro royal ? Please
Please do not use languages other than English, @inland vine. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
Sorry, I will write in English. Hello! I bought a headdress with silver shards, but I wanted to buy a suit. How do I cancel a purchase and return the Silver Shards that can be used to buy the item I originally wanted to take? I don't need a headdress because I don't like it. Your in-game chat does not help and cannot help me, so I am writing to you.
Unfortunately, it is not possible to cancel in-game purchases.
@native anvil sorry but if it a DNS problem why i can log in normal with my other account
Okay thank you. It's very unfortunate that this is the case. Have a good day!
What is the login method that you are facing an issue with?
Hello, I have 2 PUBGM accounts and i use twitter as login one of them i can login without facing any problem the other one keep saying loading for like 5 mints and then this msg pop up.
P.S: i tried to search my IGN but couldn't find it.
Thank you for letting us know. I understand that this may be disappointing, but please be mindful in the future. Have a good day!
Is the other account you are having this issue with also linked to Twitter?
@native anvil my 2 account are linked to twitter one i can log in without facing any problem the other give me this msg in screen record
We do not have any information at present regarding this. Kindly stay updated with future game announcements by following the #news channel.
Before moving on to other solutions, please try this one to see if it solves the issue, @icy magnet.
Hey
Okay, but still dont know why, but i will try
The event has a designated time slot. Kindly wait for the upcoming event and stay informed about future game announcements by following the #news channel. Additionally, you can use #996458713126797405 to share your valuable feedback and suggestions about the game.
where is the event gone?
@native anvil I did changed the DNS to 1.1.1.1 - 1.0.0.1 as it show in #faq 4.3 but nothing change same msg
The "servers not responding" issue often occurs when your internet connection is unstable due to a weak signal. To fix the issue, please try the following solutions, @icy magnet:
▫️ Restart your internet connection, switch between cellular data or Wi-Fi, or move to an area with fewer internet users.
▫️ Restart your router, wait for 1-2 minutes, and then restart the game.
▫️ Restart your device and try again.
@native anvil sorry but all this steps are a waste of time coz if it a connection or a DNS problem then why i can log in with my other account using the same network without facing any issue. so please take the next step coz all this network and DNS steps is not helpin and i already tried my self all this steps before i come here.
i even tired in my friends house different location and different network aswell
If you have already tried all of these solutions, including performing a routine repair of the game from the login menu and resetting your device's network settings, and the issue still persists, please contact the in-game customer service for further assistance, @icy magnet.
@native anvil I want but i get nothing but the BOT answers and it not help so i come here hoping to get a real help
You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further. Additionally, please be aware that we are not affiliated with Customer Service.
i see, alright ty anyway
You're welcome!
Hi
I am trying to contact PUBG mobile past 3 months . My account has been hacked. Please could you help me get it back
Please
Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @proven timber.
I can’t even able to open my account
How will I do tht
I’ll tell u my details could you please help
If you are not able to access your account, please use the Help option located at the login menu to contact the customer service, @proven timber. We only provide community support through this platform and we cannot help you with compromised.
My account got hacked
Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification.
Further instructions on how to contact customer service can be found in sub point 5.4 of #faq.
Did you forgot your Email password or phone number password, or did you lose your social media login method?
Please contact the customer service of your social media accounts and the in-game customer service for further assistance.
For more information on how to contact customer service, please refer to sub point 2.8 and 5.4 in #faq.
used to be: 89640764210
Please refer to this response, @dim wharf.
Ok
i lost access to my account it got hacked and the hacker put a sms verify with his phone number i still have the email and the twitter account but i can't access it because the sms verify can i delete it?
Please reach out to the customer service in-game so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.
Hi
We are unable to provide assistance if you do not ask a question or state a problem, @proven timber. Remember to read through #faq before asking questions in the support channels.
My account hacked yesterday..the hacker connect its gmail and phone number and turn on the secondary verification...what to do now....plzzzzzzzzz help..
PUBG ID 5723859416
Your question has already been answered in this response, @rough grail.
Your teammate is having internet issues, so their movement looks like this - like they're moving fast.
When will Metro Royale open?
At this time, we don't have any information available regarding this. Please keep an eye on #news for any announcements related to the game.
how is this possible? how much does your game lag?
This can happen if a player has 5 eliminations, then leaves the match, and is replaced by another player. In this case, the eliminations of the player who left the match will still be counted towards the team's total eliminations.
@native anvil which weapon is the most powerful of the assault rifles? Thanks
You can test this yourself using Arena Loadouts, and thus find out the details of all available weapons.
@native anvil I still can't understand it, can you tell me? Rate of fire M416 (87), Vector (65)? In reality, Vector is faster. Thanks
It is important to check the attachments on the weapons, as they may be increasing these statistics.
@native anvil yes, but without fasteners M416 (75), and Vector (56). In reality, Vector shoots faster
To ensure the security of your account, refrain from sharing your personal or login information with anyone or through any links. For additional assistance, kindly contact the customer service of your social media accounts and the in-game customer service, @edgy tulip.
For more information on how to contact customer service, please refer to sub point 2.8 and 5.4 in #faq.
Uh i just wanted to ask,When will Region titles reset?
every week
The regional titles are awarded every Monday at 01:00 UTC.
okay thanks 😊
You are welcome!
Please do not use languages other than English, @hollow breach. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
Bj
Hello, how may we help you, @hollow breach?
I have a problem that my game does not show the correct phone number when authenticating with a codec. So I don't get an SMS for verification. I have all the data that the account is mine. Also in-game payments. Can you help me with this? I don't want to lose my account.
ID 5366938693
Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.
Hello. Someone hacked my twitter account and link his email on my pubg game. He even used my UCs..
We are unable to provide assistance if you do not ask a question or state a problem, @solemn quartz. Remember to read through #faq before asking questions in the support channels.
My account was hacked i need help
holla
hi
How can I get my stolen account back? The hack has been disguised because it was stolen
How can I get my stolen account back? The hack has been disguised because it was stolen
?
<@&639889499718942720>
@celest shadow
Please contact the customer service for further assistance, @solemn quartz and @limpid dew. Refer to subpoint 5.4 in #faq for further information.
Any PUBG Mobile 2.5 schedule?
@Yasser#5423 my account got hacked ...hacker changed my email and phone no and enabled secondary verification....but my fb is linked ...but i cant login to remove hacker's email or phone no as he has applied secondary verification..kindly help
i hae problem
I registered for the Arab Talents yesterday, and I have not received any hardships until now
When will the wrenches arrive?
i need help @lime juniper
Why I can't participate All Talent Championship?
ID:5704548597
DEVICE:OPPO
LTE:DIGI
That’s a scammer, kindly do not share any personal details.
That is a scammer, @delicate bolt. Please block them and report them to Discord.
The person that contacted you is not a representative of the PUBG MOBILE customer service. They are a known scammer, @delicate bolt.
What is your issue, @delicate bolt?
Please state your issue here.
ok
If you keep on dm-ing people, you will be scammed. Guaranteed.
Hello PUBG mobile officials. There was no sales transaction, my account was stolen because of the virus that infected my phone, no matter how many requests I make, the Turkish side does not help at all.
dear officials, the Turkish side does not help at all, it automatically closes the conversation, in-game support automatically closes the conversation, our account has been stolen.
Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.
<@&481161015728406538> Dear authorities, despite the appointment of the necessary doctors, there is no one who helps, please help, I am very victimized.
There is no way for us to help you through the community. Please contact the in-game customer service.
Turkish authorities are not interested in us, they keep throwing obstacles🥹
@static sleet my account was hacked please help in-game support is not helping it automatically closes the conversation
Try changing the language to English and try contacting the in-game customer service again, @night cloak.
Moderators in this server are not customer service agents. We are volunteers to help enforce the #735483472432594994 of this server in this server, outside the server, we are regular players of the game just like you.
Quick question my account got stolen it’s reported to custom service in game i got all the proof names payment and ect but still didn’t get email back is this normal? When maybe they respond back?
@static sleet Well, the Turkish side is not helping, that side should contact us and give a heavy warning, they keep blocking us 🥹
@static sleet @celest shadow Please help me, I'm a victim, they stole my account, I have the necessary decorations, and the Turkish side is not even interested in us.
The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.
Please contact the in-game customer service for further assistance. Ensure that you prepare and provide the requested information accurately, this is a measure to verify your identity and ownership of the account.
Please be advised that the moderators of this Discord server are not affiliated with the in-game customer service and are unable to assist with in-game account issues, other than to direct you to contact the in-game customer service.
Hi big brother I was bends on game with team up with other can you help
Hello
Any buddy can help
@celest shadow they don't help, they close the conversation automatically, we are very victims, we have expectations from the knee, please help 😭😭
Please read our previous responses. We are unable to assist players with account-related issues through the community.
What's the deal with metro royal?
Please do not use languages other than English, @sweet grove. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
My account has been stolen
Мне нужна помощь. Не удается войти в аккаунт MrGUCCI
No, I can log in
My friend. I’m not support
Where is the support?
I don’t know
I need help
We are unable to provide assistance if you do not ask a question or state a problem, @kindred pollen. Remember to read through #faq before asking questions in the support channels.
English
@brave lark contact in game support
Only they can help you