questions

[fast adder]

I don’t want to play with bots pls someone help

[cyan citrus]

To make your account secure, please make sure that you link a phone number to your account and enable secondary verification through your Account settings of the game. For further assistance with account related issues, please reach out to the customer service in-game and customer service of your social media accounts.

[fast adder]

@cyan citrus help me

[cyan citrus]

Do you mean that there are only AI in your ranked games and there is 0 real players?

[fast adder]

My team is real but always got ai player my honor score is above 90 so why i am getting this

[cyan citrus]

Do you mean that all the opponents in ranked games are AI, @fast adder?

[zenith shard]

@cyan citrus ok, I'll try that, but it's unusual, i don't understand how...

[fast adder]

Yes

[cyan citrus]

If you can record a video of this, you may submit a report of this through #996546243859853424 in compliance with the channel's guidelines, @fast adder.

[fast adder]

Yes

[fast adder]

Past week my exam got over so I downloaded pubg again and got this issue before i deleted game in end of January there were no issues i was getting real players only

[cyan citrus]

Please refer to my previous response, @fast adder.

[floral sinew]

My account has been stolen

[fast adder]

Yes wait for a few

[floral sinew]

All data sent

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @floral sinew.

[floral sinew]

I contacted customer service, but I am afraid that the thief will link the account to the phone number

I sent all old and new shipping receipts and account data

[cyan citrus]

We unfortunately cannot help you with your issue through the community, @floral sinew. Please continue with the customer service.

[floral sinew]

How long does it take for customer service to decipher the email?

[cyan citrus]

If it is possible for you, you should link your own phone number and enable secondary verification.

[cyan citrus]

A delayed response from them can be expected due to enormous number of requests every day. We unfortunately cannot provide a reasonable time span for it.

[floral sinew]

I cannot link the phone number because the thief linked the account to the email. I must have the email to link the phone number and activate the secondary verification

[cyan citrus]

Then please wait patiently for a response from the customer service, @floral sinew. We unfortunately will not be able to help you with this any further through the community.

[floral sinew]

@cyan citrus
I am afraid that they will be late, so the thief will link the phone number and activate the secondary verification. Is there a solution?

[cyan citrus]

Your account security is your own responsibility in the first place, @floral sinew. Please continue with the customer service. Only they can help you with your issue if you provide them with all the required and accurate information.

[floral sinew]

@cyan citrus okay 🙂♥️

[thin fern]

Thanks Pubg Mobile♥.
شكرا ببجي موبايل♥

[storm flume]

Please do not use languages other than English, @thin fern. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gritty veldt]

مرحبآ

[storm flume]

Please do not use languages other than English, @gritty veldt. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gritty veldt]

Hi

[cyan citrus]

Hello! How may we help you, @gritty veldt?

[gritty veldt]

My account has been stolen and a phone number has been linked to the person who hacked my account. When I log into an account, it asks me for a two-factor verification. I hope for his help

[storm flume]

Please contact the customer service for further assistance, @gritty veldt. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please do not use languages other than English, @grave jolt. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[shy tinsel]

I changed my password and password successfully changed
But failed to log in

[cyan citrus]

Can you share a screenshot of the issue you are facing, @shy tinsel?

[cyan citrus]

Please try again at another time, @shy tinsel. If the issue persists, try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions in this regard.

[shy tinsel]

I try many time but still failed

And dns are offf

[cyan citrus]

Try to change your DNS settings, @shy tinsel.

[shy tinsel]

I my phone setting?

[cyan citrus]

Refer to #faq sub point 4.3 for further instructions, @shy tinsel.

[shy tinsel]

Still failed

🥲

[cyan citrus]

You may have entered the wrong password, @shy tinsel. Try to change your password one more time. If the issue still persists, contact the in-game customer service for further assistance.

[shy tinsel]

I have entered right password

Ok

[storm flume]

Please do not use languages other than English, @drowsy linden. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

i play pubg mobile kr version and i cant enter/play metro royale and my sister can enter/play metro royale and we have the same version also when i tap the metro royale it says metro royale is not available

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

Please do not use languages other than English, @drowsy linden. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wispy mango]

Can you help me in retrieving my pubg account..i have been removed from my trusted device.

[storm flume]

Please contact the customer service for further assistance, @wispy mango. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

where is the main chat

[shy tinsel]

Please help me

[cyan citrus]

Hello! How may we help you, @shy tinsel and @echo bone?

[shy tinsel]

See video

@cyan citrus

[storm flume]

Please contact the customer service for further assistance, @shy tinsel. Refer to subpoint 5.4 in #faq for further information.

[patent juniper]

It's been more than 30 days and I haven't gotten the acting leader. I hope to find a solution . id : 5548404433

[ebon lark]

Hi, my account was stolen. changed number and email. help me recover, i will provide all the necessary data

[tawny shale]

Hello there, where to get a gift code to redeem it here ?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[junior birch]

If you have received a redemption code, you can redeem it in the following website.

▫️ https://www.pubgmobile.com/redeem/

[undone dust]

Where can i report TikTok account ( cheating content) ?

[worthy sinew]

Use the TikTok social media option while reporting through https://bit.ly/3soBavK , @undone dust . The form is temporarily closed. Kindly wait until it's reopened.

[undone dust]

It's temporary closed

[undone dust]

Give me the link of that thread

[hardy quiver]

Broo send the pubg download link please

[worthy sinew]

Which one, @undone dust ?

[ancient cedar]

Full APK (1 156 MB)

https://f.gbcass.com/PUBGMOBILE_Global_2.4.0_uawebsite_76B90A7D.apk

Aftermath Small APK (551 MB)

https://f.gbcass.com/PUBGMOBILE_Global_2.4.0_uawebsite_livik01_2DA2A7FC.apk

Erangel Small APK (551 MB)

https://web.gpubgm.com/m/Website/xiaobao/PUBGMOBILE_Global_2.4.0_uawebsite_small_F1AECF0D.apk

https://pubgmobile.live/apk

[hardy quiver]

Thks bro

[undone dust]

The one that talking about cheating content

[worthy sinew]

#1021559518490009712

[flint heath]

Hi

I have problems linking my email address. Help, please?

Also, I cannot reset my password and linking my number , even with valid SMS code.

[limpid crest]

Hello

[river mist]

I did not receive my uc

I asked pubg but no reply

🥲

[junior birch]

Could you share a video recording of the issue you are facing?

[flint heath]

Sure, in DMs?

[junior birch]

Hello! How may I be of assistance?

[junior birch]

Could you please elaborate?

[junior birch]

Here, please.

[flint heath]

Alright

[river mist]

Hi

I did not get my uc

[junior birch]

Is your UC purchase failing?

[river mist]

It failed but it deducted money from my bank account

I bought this

[junior birch]

Please contact the customer service for further assistance with this. Refer to sub-point 5.4 in #faq for further information on how to contact the customer service in-game.

[river mist]

I tried

Everything

Literally

Everything

[junior birch]

We unfortunately cannot help you with such issues here, @river mist. Please reach out to the in-game customer service, in which they can provide assistance with your problem.

[river mist]

How can I contact apple

To get the receipt

[junior birch]

You can contact Apple support at https://support.apple.com/.

[river mist]

Then?

[old herald]

hello i killed an enemy with hand grenade one with m24 one with scar l one with p90 one with vehicle one with shotgun im in platinum v but still i cant get weapon master

[tawny shale]

Hello there, where to get a gift code to redeem it in this page ?

[junior birch]

Redeem codes can usually be obtained through official PUBG MOBILE social media handles or live streams, @tawny shale.

[tawny shale]

Alright, thank you!

[river mist]

Pubg scam

[tawny shale]

then how to recharge in the game through codes?
because I don't wanna pay through Apple

[flint heath]

Okay.. so the issue was few hours ago and I try it again now.. and then I can link it to facebook, but to reset the password became an error even when I entering the same password.. (mind if you would discard this piece of info after helping? I'm concerned about the safety of this account)

[junior birch]

You can use https://www.midasbuy.com/midasbuy/.

[junior birch]

Did you make sure that you put the same password in both Set Password and Confirm Password categories?

[flint heath]

Sorry I exited discord, would you mind re-quote your sentence, so I can read it again?

[junior birch]

Did you knock and defeat and/or finish the enemy with all the weapons/ways aforementioned in the achievement description for the Weapon Master achievement?

[junior birch]

Please refer to my previous response, @flint heath.

[flint heath]

Alright, yes, I did.

[junior birch]

Brilliant. Try to put a password with a combination of numbers, small letters and capital letters and do not put spaces or special characters. Also, please make sure that the passwords do not mismatch, @flint heath.

[flint heath]

Alright, that's a great piece of information, will do!

[austere cape]

What should I do if I lost my account data?

[junior birch]

You should contact the in-game customer service for further assistance.

[austere cape]

can you help?

do they have a support mail?

?

[junior birch]

As this is a community, we unfortunately cannot help you with account-related issues.

The e-mail for the customer service is [e-mail] but it is generally for queries, not account related issues.

If you need assistance regarding your account or any that is relevant to this matter, then please contact the in-game customer service.

[dapper bear]

Hi, do you understand Russian?

[ancient cedar]

Please refer to sub-point 3.1 of #735483472432594994 for regional communities, @dapper bear.

[autumn cloud]

Здравствуйте, как мне вернуть весь игровой процесс, когда зашёл под своим логином игра предлагает все заново начать?

[wild wasp]

Hello. If the clan leader has not entered the game for a long time, is it possible for someone else to be appointed as the clan leader by the system? We won't be playing as a team for a long time. That's why I want to make sure our clan is safe too.

[storm flume]

Please do not use languages other than English, @autumn cloud. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[flint heath]

Hi, I seems to have "Resource corrupted" prompts on PUBG main menu, what does it mean?

[autumn cloud]

Hello, how to restore the gameplay? I logged in under my account, the game offered me to start all over again

[gritty bridge]

hi , how can i see detail of gun ? for example damage and fire rate

[native anvil]

Do you mean that when you log into your account a new account is created? If so, please contact customer service in-game so that they can help you in this matter. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Please share a screenshot or video recording of the issue you are facing.

[native anvil]

If a clan leader does not log in to the game for 30 days, any active clan member can apply to become an acting leader.

[flint heath]

I don't managed to take the screenshot now, but will do when it prompt again

[native anvil]

Refer to subpoint 3.24 in #faq for further information.

[shadow bramble]

Hello pubg mobile admin

I have questions

[cyan citrus]

Please state your questions, @shadow bramble.

[autumn dove]

Dear PUBG team,
I am contacting you in regards to my PUBG account which has been hacked yesterday. I am a streamer and I can proof to you I am the owner of this account as I was always playing on live stream , I was opening any packages. I have almost 100 videos from my live stream that I was playing online in my account. My account was hacked yesterday 23/02/23 approx. at 22:03 and was linked to another number. User ID: 5262439259 and my email address [e-mail]. It was initially called Hysteria up. but now it has been changed to an Arabic name. My account is linked to my Hotmail account and I usually login through gameplay or Facebook. I would appreciate very much if you can help me to get my account back to me, I have spent hundreds of ££ on skins and packages. I had also a clan called hysteria he even kicked all the people. Please find here an attached picture. Looking forward hearing from you in regards to this matter.
my Facebook streaming page (1) Hysteria Gaming - هستيريا جيمنج |
Log in or sign up to viewid
See posts, photos and more on Facebook.
www.facebook.com

If you need any additional information, please do not hesitate to contact me
Kind Regards
Ali Abunejmeh

[storm flume]

Please do not use languages other than English, @lunar dome. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lunar dome]

Good evening. my google account is not available. I want you to transfer my pubg account to another google account (mail)

[autumn dove]

@storm flume <@&481161015728406538> <@&639889499718942720>

[lunar dome]

<@&481161015728406538> Good evening. my google account is not available. I want you to transfer my pubg account to another google account (mail)

<@&639889499718942720> Good evening. my google account is not available. I want you to transfer my pubg account to another google account (mail)

[timber acorn]

Hi

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please contact the customer service for further assistance, @lunar dome. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @timber acorn. Remember to read through #faq before asking questions in the support channels.

[hollow flint]

Why my redmi device only support ultra refresh rate even tho my device support up to 120 fps i always lose to a gun fight because of low fps please add the highest fps option for this device

[river idol]

ok sorry

crown in the game 5 dim I made my server european bronze 3 scored find a solution to this problem

[alpine flower]

Depends on processor too

[river idol]

My rank dropped when I made my server to Europe

[merry bone]

Hi

[floral sinew]

The thief linked the account to a phone number and did the secondary investigation

[native anvil]

When you change your server, your rank will reset according to your current rank in the server that you will select.

[native anvil]

Hello, how may we help you?

[floral sinew]

I spoke to support a few days ago and was waiting for their response

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[floral sinew]

I can't access the account after the thief linked the phone number

[river idol]

thank you @native anvil

[merry bone]

@native anvil
The email address associated with my account has changed

[native anvil]

You are welcome!

[native anvil]

Is your PUBG MOBILE account hacked?

[merry bone]

@native anvil I can still log in but the email associated with my account hasn't changed

[solar swallow]

so why is the servers are merged ? and why is there is still desync in the game even after 5 years?

[merry bone]

The email has been changed

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[solar swallow]

isnt this a billion dollar company and you cant fix simple server issue?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @solar swallow. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[floral sinew]

I can no longer log in to the account now to speak with customer service

ممكن نتكلم خاص حضرتك

[storm flume]

Please do not use languages other than English, @floral sinew. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

Could you please elaborate more? Is your account hacked?

[gritty oak]

who can help me, my account was stolen and linked to the number, there is all the evidence that my account is mine

Please

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[merry bone]

@native anvil I don't know if it was hacked or not
I can still log in
But I noticed that the email address associated with the account has changed
Can you help me delete the gmail that was linked to the account?

[native anvil]

You can do it through your Account settings of the game. Please refer to this support article for more information:
https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/383-how-to-change-my-linked-email-mobile-number/
and
https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/344-how-to-quickly-unlink-social-media-accounts/.

For further assistance, please reach out to the customer service in-game. Refer to subpoint 5.4 in #faq for further information.

[gritty oak]

I'm sorry, but someone does not answer me, the scammer went to my account and put the link to the number, I can't log into the account, you can somehow unlink the phone number

[merry bone]

@native anvil I submitted a request through support, but there was no response, and I hope that you will help me quickly, please

[native anvil]

Please refer to this response, @gritty oak.

[merry bone]

@native anvil

[gritty oak]

I'm sorry, but I can't log into my account and they didn't help me in those support

[native anvil]

Please wait patiently for your application to be processed. It's important to make sure that you have provided all the necessary information correctly to ensure that your application can be accepted.

[native anvil]

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[gritty oak]

I need to unlink my phone I have all the evidence that my account is mine

didn't help there

[native anvil]

Please be advised that the moderators of this Discord server are not affiliated with customer service and therefore cannot help with this issue. Only in-game customer service can help players with account-related issues.

[merry bone]

@native anvil When will the response be?

[gritty oak]

how is it possible to svyzatsa with people and not with a bot

[merry bone]

@native anvil What is the time limit for responding to the request?

[native anvil]

We are not affiliated with the customer service, so we cannot answer on their behalf, and we cannot provide you with a specific time frame. Please wait patiently.

[native anvil]

Please refer to my previous response again and avoid repeatedly asking about the same matter after you have been answered.

[merry bone]

@native anvil What if the account was hacked before the response came?

[native anvil]

Remember, you are responsible for the security of your account. If you need to contact customer service, you can do so through the Login Menu by selecting Help in the top-right corner.

[merry bone]

@native anvil I don't get any response from support?

[native anvil]

The customer service receives an enormous number of requests every day, which takes time to review. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they process your request.

[merry bone]

I am worried that the account will be hacked before support responds?

[native anvil]

Please refer to my previous response again and refrain from repeatedly inquiring about the same matter after receiving an answer.

[merry bone]

@native anvil Support is slow to respond
Now what if my account was hacked before the response came from support?

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[gritty oak]

Excuse me, but where can I get a connection with a chilavek or a technical support bot

[young forge]

Hi!
If i will give RP Prime to friend, they will be able to collect that 360UC once they reach required levels, right?
Also, why i/we don't have permission to see message history in this channel?

[gritty oak]

sorry, I did as they said, no effect, how can I remove the phone number binding without being on the account

[cyan citrus]

Yes, after upgrading the Royale Pass, your friend can collect the rewards only after he would complete the missions and level up.

[gritty oak]

can you help me

[cyan citrus]

You have been answered before, @gritty oak. Please contact the in-game customer service and refrain from repeatedly asking about the same matter. This is not something we can help you with.

[simple agate]

Heyyy how can I change my server backkk

It’s on 14 days cooldown

Someone help please

[coarse pine]

i wasnt receving verfication code on my number

[simple agate]

My rank went to silver

[floral sinew]

How long does it take for customer service to unlink the hacker?

[frigid coyote]

Hello

[rancid mountain]

Hello team, where can I report a person that is trying to scam accounts?

[frigid coyote]

مرحبا

[storm flume]

Please do not use languages other than English, @frigid coyote. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[frigid coyote]

Hello

Help me

[pale socket]

Hello

my account was stolen man i would like to restore it i have evidence that my account is mine

[native anvil]

Unfortunately, your only option is to wait for the cool-down to end before you can change your server again.

[storm flume]

Please contact the customer service for further assistance, @rancid mountain. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Please make sure of the following:

▫️ The number "0" is not present at the start of the mobile number.
▫️ Switch your network connection between Wi-Fi and Cellular.
▫️ You are in an area with good cellular coverage.

Otherwise, you can try again later, as there is a daily limit on the number of verification codes that can be sent. You should also uninstall any apps that might be blocking spam messages from your device. If you still do not receive a verification code, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Hello, how may we help you?

[coarse pine]

i wasnt getting verfiation code on my number i wasnt entering tho 0 first

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Please read the rest of the response.

[coarse pine]

i readed

i was trying

third link only number no email

[native anvil]

If you still do not receive a verification code, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[frigid coyote]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frigid coyote. Remember to read through #faq before asking questions in the support channels.

[frigid coyote]

I can't login to my account in the pubg game

[native anvil]

Please add more details about the issue you are facing.

[frigid coyote]

My phone was formatted and I lost my email and I can't retrieve it

[native anvil]

Is this the only login method or are there any other login methods available?

[frigid coyote]

This is the only way

I remember the password

[native anvil]

Please contact the customer service for your social media accounts and in-game customer service for further assistance. You can refer to #faq sub points 2.8 and 5.4 for further instructions on how to contact the customer service.

[frigid coyote]

Hi

I can't login to my account in the pubg game

[native anvil]

Please refer to this response, @frigid coyote.

[grave iris]

Hi

[native anvil]

Hello, how may we help you?

[storm flume]

Please do not use languages other than English, @grave iris. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

It is not possible, @grave iris. You can only remove a linked social media account when you have access to your PUBG MOBILE account.

[grave iris]

OK,thanks

[native anvil]

You are welcome!

[halcyon lotus]

Помогите пожалуйста у меня украли аккаунт

[storm flume]

Please do not use languages other than English, @halcyon lotus. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[daring solstice]

Hello my pubg account was linked to my twitter account ,and i used to login to the game with twitter.. unfortunately i cancelled my twitter account and forgot about pubg now I can't login to pubg

Is there a solution for this?

Or my account won't come back again

[simple agate]

Will I get rewards for ace master from my old server when season ends

Or when is the new season coming

[fossil pagoda]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fossil pagoda. Remember to read through #faq before asking questions in the support channels.

[native anvil]

If Twitter was the only login method connected to your PUBG MOBILE account and you have lost access to it, you will need to first recover your Twitter account by contacting their customer service at https://help.twitter.com/.

[ancient path]

Hello guys when u are going to solve the glitch of anti aliasing???

@native anvil

[native anvil]

This issue has already been reported in #1077737089388531824. and acknowledged by the community manager. If there is any update regarding the post, it will be sent there.

[ancient path]

Ok thx Bcs I cant play without anti aliasing if u don't solve that bug im going to solve with brute force

@native anvil can u cancel that report I'm going to try brute force

[native anvil]

What is the issue you are facing when trying to delete these players, @flint heath?

[unreal carbon]

مرحبا، لقد فقدت بيانات تسجيل الدخول لحسابي في اللعبة ولم استطيع تسجيل الدخول ، 5282460166 وهذا معرف حسابي ارجو المساعدة

[storm flume]

Please do not use languages other than English, @unreal carbon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

You can remove them from your friends list if you do not want them to be there, @flint heath. If you use words related to account suspension, AutoMod will automatically take action by timing you out for one week.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proven pewter.

[native anvil]

Please contact the customer service for your social media accounts and in-game customer service for further assistance, @unreal carbon. You can refer to #faq sub points 2.8 and 5.4 for further instructions on how to contact the customer service.

[unreal carbon]

اقدر اتواصل مع شخص عربي ؟

[storm flume]

Please do not use languages other than English, @unreal carbon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[unreal carbon]

Hello, I lost my account login data in the game and I could not log in, 5282460166 and this is my account ID please help

[native anvil]

Please refer to this response, @unreal carbon.

[serene gorge]

Hello

Im just wondering how can i get the invitation code for pubg 2.5 ios beta i couldnt find it in the game

[native anvil]

Yes, you will receive the rewards for Ace Master at the end of the season.

[native anvil]

If you're selected to test the beta version, you'll receive an invite via in-game mail.

[boreal osprey]

My friend got his account unblocked because of a fraud with uc but he can’t check how much uc he needs to buy in order to be able to play with us…

[pale socket]

Hello

[storm flume]

Please contact the customer service for further assistance, @boreal osprey. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @pale socket. Remember to read through #faq before asking questions in the support channels.

[fresh gate]

Anyone know how to get a reset password link sent to you? I’ve clicked forgot password multiple times and click obtain to get the link and it never sends me a code…. Only thing I have linked is my cell phone. Game crashed and couldn’t log back in

[storm flume]

Please contact the customer service for further assistance, @fresh gate. Refer to subpoint 5.4 in #faq for further information.

[proper torrent]

Can I have the list of fps

For the samsung phone's

[night cloak]

Hi

Hi

[green agate]

Samsung
▫️ Galaxy A11
▫️ Galaxy A12
▫️ Galaxy A21s
▫️ Galaxy A30
▫️ Galaxy A31
▫️ Galaxy A32
▫️ Galaxy A50
▫️ Galaxy A50s
▫️ Galaxy A52
▫️ Galaxy A71
▫️ Galaxy Note20 Ultra
▫️ Galaxy S10+
▫️ Galaxy Tab A

These are tested and confirmed to be unable to run 90 FPS.

[green agate]

Hello there, how can we help you?

[narrow sand]

👍

[devout mauve]

Hlo

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @narrow sand @devout mauve. Remember to read through #faq before asking questions in the support channels.

[tepid ledge]

Hello, I'm having a problem recovering my account. The confirmation code does not come to the mail and by phone number.
I can provide screenshots from the Device about payments in the game
Game Nick Domestos65RUS
Email [e-mail]
UID 5318765731
Old phone number 89147671949 (access lost)
New phone number 89841300290
Haven't played in about 2 years

[storm flume]

Please contact the customer service for further assistance, @tepid ledge. Refer to subpoint 5.4 in #faq for further information.

[sage lagoon]

Hi

[tepid ledge]

Hi

[gray cliff]

I have a problem with delaying entering the game, what is the solution?

[honest shuttle]

Remove the events

The event suck

So many campers

[storm holly]

i need some help

anyone ?

[simple agate]

Ohh thank you

[storm holly]

<@&481161015728406538> Since i am not playing from 2 month i accidenlty lost my 2fa code of twitter and now i cant login to my account please help me unlinking my twitter account so i can link another account to play. Thank you

[tiny kelp]

Hello 👋 So I gave my friend access to my account well he wasn't really a good friend , we have been friends for one year now , but he unfriended all my friends from the friends list and I had like 55 crate coupons saved up to do a opening at 100 but he even spent that , luckily I had access from my Gmail but he still has access from my Twitter and changed the password and probably username , so are you able to fix this ?

[alpine flower]

No we can't fix it
But you can, just contact in-game customer support
And remember not to share passwords, accounts next time

[tiny kelp]

How do I do that ?

[alpine flower]

Recover Twitter I suggest
And contact in-game customer support

[alpine flower]

From login screen or within the game

[tiny kelp]

He can now login anytime if he wants if he changed passwords

[alpine flower]

contact in-game customer support they'll help you @tiny kelp

[alpine flower]

Donot share your personal info here please

[green agate]

#996458713126797405

@storm holly Contact the in-game customer service center to have your account's information changed.

@gray cliff #996546243859853424

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tepid ledge @sage lagoon. Remember to read through #faq before asking questions in the support channels.

[orchid garnet]

bape coming soon?

[alpine flower]

What

[storm holly]

@green agate for that should i be logged in or not

[torpid zenith]

When is the new update coming any idea ?

[tiny kelp]

How do I contact in game support ?

[tired finch]

#faq subpoint 5.4

[red needle]

hello

i have problem with pubg mobile any one help

[alpine flower]

Need not if you can't

[alpine flower]

Mention it

[celest shadow]

Please contact Twitter’s support at https://help.twitter.com/ for further assistance.

[celest shadow]

Please contact Twitter’s support at https://help.twitter.com/ for further assistance.

We would like to remind you that sharing game accounts is against PUBG MOBILE’s terms of service. Therefore, you are responsible for any risk and consequences that are associated with it. Thank you for understanding.

[celest shadow]

No information in this regard.

[celest shadow]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[pure wren]

itemsatis.com üzerinden yapmaya çalıştığım satış sırasında dolandırıcılığa
maruz kaldım. Hesabım çalındı. Hesabım Twitter'a bağlıydı. Gerekli tüm
bilgilerim elimde var. Gerekenin yapılmasını rica ederim.

[storm flume]

Please do not use languages other than English, @pure wren. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glass spruce]

Hello

I need Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @glass spruce. Remember to read through #faq before asking questions in the support channels.

[glass spruce]

<@&481161015728406538>

Hello Pubg Mobile first of all. My Pubg Mobile account was switched from Global version to Vietnamese version due to an incorrect login a few years ago. I'm having a lot of trouble with the Vietnamese version and I can't even shop in-game. I want to revert to the global version. Please consider this post. waiting for your return

[feral forge]

The Vietnamese version is only meant for players who are currently residing in Vietnam, and if you do not reside in the said region, we do not recommend downloading and transferring your account to a different version which it is not meant for your region, however, once you have logged into the Vietnamese version, you can no longer play or transfer your account data back to the global English version of PUBG MOBILE. This is a restriction from the Vietnamese government, neither the in-game customer service nor the developers can do anything about it.

[glass spruce]

Oh no

[storm holly]

i want my account to be unlinked but i cant login because of 2fa and i accidently lost my phone and lost 2fa code also please help me unlinking my account so that i can login to the game ?

[abstract dew]

Hello

My Facebook account got disabled and I can't login to my account. Is there any way you can help?

[static sleet]

What is the device you're using to play the game with?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[junior birch]

You can contact Facebook support at https://www.facebook.com/help for further assistance.

[real rivet]

سلام عليكم

[cyan citrus]

Hello! How may we help you, @real rivet?

[lime timber]

Hi

[junior birch]

Hello! How may I be of assistance?

[buoyant maple]

Is there anyone authorized?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @buoyant maple. Remember to read through #faq before asking questions in the support channels.

[left jolt]

Is there a way to get a match ID from previous matches?

[cyan citrus]

Do you mean the user identification of a player, @left jolt?

[left jolt]

Not sure if that's what the customer service meant. I'll provide a screenshot.

[cyan citrus]

What was your question or concern about, @left jolt?

[stuck plover]

Hi

I’ll win custom match

How to get a prize

[left jolt]

Reporting a suspected cheater.

[stuck plover]

Me ?

[ashen crane]

@static sleet can i talk to you and ask some question

[cyan citrus]

Please clarify it directly it with the in-game customer service.

[cyan citrus]

Are you asking about #matches?

[stuck plover]

@cyan citrus yes

I am rqDel

[ashen crane]

helo i need to talk with pubg mobile admin or dev anyone is here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ashen crane. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Please refer to the pinned messages in #matches for more information on the rewards.

[ashen crane]

what happened?

i just wanna some help i had Guardian Verification wrong by the litel mistake i choos wrong country now i just want someone help me to fix my country and ms

[main belfry]

my account hacked and who hacked it link his mobile what i should do to recover it

and i see article

but i dont have access

to enter game

[storm flume]

Please contact the customer service for further assistance, @main belfry and @ashen crane. Refer to subpoint 5.4 in #faq for further information.

[ashen crane]

ok🙄 now can i say hi?

[main belfry]

how ???

i cant enter to account

[cyan citrus]

Then second point in #faq sub point 5.4 is what is relevant to you, @main belfry.

[main belfry]

i tried but not usefrl

bots

reply

[cyan citrus]

Please try to contact them again using different available options, @main belfry. We unfortunately will not be able to help you with this any further as we only provide community support through this platform.

[ashen crane]

@cyan citrus can you help me?🥴pleas

[cyan citrus]

Please refer to this response, @ashen crane.

[main belfry]

there is any email for contact them

?

in game only bots reply

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through inside the game, @main belfry.

[main belfry]

ok i will try thanks

[lapis gust]

Hi

I changed my server by mistake

I want change it on middle east server

[cyan citrus]

If you have recently changed your server, you will unfortunately have to wait for the 14 days cool-down period to be over before you can change your server again, @lapis gust.

[lapis gust]

I changed it but now

I neet to change cuz my rank

[cyan citrus]

You will need to wait for the cool-down, @lapis gust. We unfortunately cannot help you with this.

[lapis gust]

My friends in ace rank can i play with him

Im gold

[cyan citrus]

If your rank is Gold or above, you can, @lapis gust.

[lapis gust]

Okay its fine

Thx for ur time

[cyan citrus]

You're welcome, @lapis gust!

[storm flume]

Please do not use languages other than English, @tropic sand. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tropic sand]

Hello, I received a message in the game that beta version 2.5 is available to me, there was an instruction, I downloaded the application on it, but I need some invitation code, and it did not come to my mail. What to do?

[cyan citrus]

Can you share the screenshots of the issue in English, @tropic sand?

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tired spindle]

<@&481161015728406538> i want help What is this?

[slate spruce]

HI

my pubg account was hacked

5672388960

can you help me retrieve it

[storm holly]

why i am getting this

😦

PLS HELP

i didnt login atleast 1 time a day 😦

[slate spruce]

same

my account was hacked

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @tired spindle.

[storm holly]

and i cant login with my twitter because accidently i lost my 2fa code

[slate spruce]

5672388960

this account

[storm holly]

pls help

[slate spruce]

its mine but someone hacked ir

i cant login

help me

[storm holly]

<@&481161015728406538> why you dont help us 😭

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[cyan citrus]

Please try again after 24 hours.

[tired spindle]

@cyan citrushello my brother help me please how to fix ?

[storm holly]

i didnt login atleast 1 time a day then why @cyan citrus

[slate spruce]

i reach out

it didnt help

[cyan citrus]

We cannot help you to remove the cool-down.

[slate spruce]

my password for the email was change too

pls help me tencent

[white grove]

Здравствуйте

[slate spruce]

the google password is change too

my account password is changed too

[storm holly]

then pls help me unlinking my twitter account so i can link another

[cyan citrus]

Refer to my this response, @slate spruce. There is nothing we can do to help you with compromised accounts through the community.

[cyan citrus]

You can do it through your Account settings of the game if you meet all the requirements mentioned there.

[storm holly]

my account was hacked and linked by someone else the requirement doesnt meet

[tired spindle]

@lime juniper @cyan citrus want help i report Ingame too no response last Night i played game with No any Problem i m just back from my work and open my ipad see this help me

i have matches my scrims my team will kick have no Fix disrespect for me and my team we are not using anytype of ileg-al thing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tired spindle.

[fierce cedar]

Well this is surprising
ive never shared my password or any form of login data with anyone and somehow people still managed to get in and changed my server
they even attempted to change my password
any suggestions?

[storm flume]

Please contact the customer service for further assistance, @storm holly. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @white grove. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[white grove]

Н

[alpine flower]

Secure your Google account
And did you login to any website offering free cheap uc or free gun skin?

[hexed plover]

Hello anyone here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hexed plover. Remember to read through #faq before asking questions in the support channels.

[grand star]

Hello 90 fps will be available for s23 ultra?

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[coarse jewel]

Hi I accidentally changed my server from America to Europe and my rank is almost a conqueror in America server how can I get back to my old server without waiting

[storm flume]

Please contact the customer service for further assistance, @coarse jewel. Refer to subpoint 5.4 in #faq for further information.

[coarse jewel]

Silver changed by mistake

[native anvil]

Unfortunately, your only option is to wait for the cool-down to end before you can change your server again.

[coarse jewel]

I entered Conquer and silver changed by mistake

[native anvil]

Please refer to this response, @coarse jewel.

[abstract meteor]

Is there a new update?

[cyan citrus]

The version 2.5 will be released in March. Please keep an eye on #news for more information.

[rotund eagle]

Hello pubg team, I need help

[cyan citrus]

Hello! How may we help you, @rotund eagle?

[rotund eagle]

@cyan citrus My account was maliciously hacked and linked. I contacted technical support, and I only found an automatic response. Can I communicate with a person in the support in PUBG?

[cyan citrus]

We unfortunately cannot help you with account related issues through the community, @rotund eagle. Regarding the in-game customer service, you will need to record your issue through the AI and select the available options accordingly to connect with a customer service representative.

[rotund eagle]

Thank you for your interest..but I don't have any social media connection. Is there any solution? Hacker removed my link

[cyan citrus]

The only way to seek help is through the customer service, @rotund eagle. Your other option is to create new account to continue playing the game.

[jolly pasture]

Good evening!

I have very seriuous question.

[junior birch]

Please state your question.

[cyan citrus]

Anyone is allowed to play the game. Please only use this channel for support-related matters and avoid instigating controversial topics, @jolly pasture.

[onyx plover]

<@&481161015728406538> can you please tell me why 2 weeks my ping it's to high in game and lobby ?

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[honest shuttle]

Man

@cyan citrus

How to report bad teammates

Not recalling

Number 3 and 4 @cyan citrus not recalling

If i do the same thing to my other teammates they will cry

[ancient cedar]

Check report section, you'll find an option refusing to co-operate.

[honest shuttle]

Only greifting

The number 3 is peeking and like teasing me

But he dont really want to recall me

Nvm number 4 is good

[ancient cedar]

Next time you face such situation, @honest shuttle, remember to report them through this option "Griefer Teammates - Refusing to co-operate or leaving a match".

[urban moth]

Question what’s the max amount of merit you can gain in 1 day

[ancient cedar]

Share the screenshot of your merit page, @urban moth.

[remote valley]

Добрый вечер, помогите восстановить аккаунт!

Пожалуйста

[honest shuttle]

Its ok but im still mad at 3 he just noticed im dead when his duo the number 4 recalled me

[ancient cedar]

Please share the screenshot from that account itself on which you're trying to gain merit.

[honest shuttle]

But the real thing he really knows im dead and he is peeking like teasing me to beg for recall

But im not that person to beg for something

[honest shuttle]

The toxic

[ancient cedar]

You can still report them, in game actions of all players are very well moderated. If there's a solid evidence of him "refusing to co-operate", penalties will be issued eventually.

[ancient cedar]

Please login from that account and then share the screenshot of merit page.

[urban moth]

Where’s the merit page

[ancient cedar]

The one which you shared the very first time.

Please login from that account on which you're trying to gain merit and then share the screenshot of the same.

Language other than English are not allowed in this server. Please refer to sub-point 3.1 of #735483472432594994 for regional communities, @remote valley.

[cinder kelp]

I can recover an account that lost the Email, I need help please

[ancient cedar]

Contact in-game customer service for assistance regarding compromises with your account, @cinder kelp. Refer to sub-point 5.4 of #faq for further information on how to contact customer service.

[urban moth]

I now realized where it says

Thank you

[ancient cedar]

Welcome, please do not hesitate to reach out again if you need assistance.

[cinder kelp]

Thank you snowwhite

[ancient cedar]

Welcome, Daze!

[clear cedar]

hello, please help, my account was stolen, I gave a friend to play on it, and he changed the bindings, number and mail and now I can only access my account through VK, what can I do?

[jade raven]

Please use in-game support, that is the one and only way to get your account back. Good luck

[clear cedar]

а

hello, please help, my account was stolen, my friend asked me to play on it and changed the bindings to his own, number and mail, and now I can only log into my account through VK.

[cyan citrus]

Sharing of game accounts is against the terms of service of the game, @clear cedar. Please contact the in-game customer service for further assistance with compromised accounts.

[storm flume]

Please do not use languages other than English, @clear cedar. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[olive zodiac]

why i can’t see the massege history

where can i got permission

[cyan citrus]

You do not need to worry about it, @olive zodiac. If you need help regarding PUBG MOBILE, feel free to state your question or the issue you are facing.

[placid laurel]

Boa noite

[hollow flint]

I would like to report cheater

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @hollow flint. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[balmy quail]

I can prove that the match making algorithm does not work for FPP mode, it needs to be fixed. Whilst I wait for hours in lobby trying to find a single match, I am looking at the top 100 players in my server find match after match with only minutes to wait, they get 4 matches in one hour, whilst I'm lucky to find one match in 4 hours! please explain how there are tons of matches happening around me, whilst I am not put into any of them? see screenshot for proof, all of these matches they got, whilst I sat in lobby.

[dusty crow]

play solo the after timer resets

[earnest hare]

I was wondering what the specifics are on the copyright rules since I see a lot of people talking about it in appeals

[green agate]

What are you specifically curious about regarding this?

[dusty crow]

i think it's cuz of their rank

[balmy quail]

I can prove that FPP match making does not work properly, whilst waiting for hours for a match, I am viewing the top 100 players career results and they are getting into 4 matches in an hour whilst I am in lobby unable to find a single match all day, why am I not getting into these matches that they are?

[rustic jewel]

Hello

[green agate]

We are not able to provide answers for matchmaking issues, there are many factors that go into it. None of these are under our control as volunteers.

[vague saddle]

what is the code for the new beta version to install via testflight?

[green agate]

▫️ iOS: (Maximum limit reached)
Players who have got access to Beta 2.5 during phase 1 can directly update the version via the Testflight app.

@vague saddle

[empty oracle]

Is TestFlight trustworthy?

[vague saddle]

Trash

[green agate]

Yes, it is used by bigger companies to test their games.

[empty oracle]

Also, I’m going back to China in a few days. And my region in-game is Australia. Will that affect anything when I land in China?

Idk what will change when I got to China

[green agate]

It is recommended to play on the corresponding server with which you are a resident of.

[lilac kernel]

i want to make a post about a glitch i have in issues channel but ( a tag is required to create a post in this channel ) pop up, how can i add a tag to make a post in issues channel.

[green agate]

Tags are done through that UI button at the bottom, pick the one in the middle.

Please use #discord for future questions of this kind as well.

[lilac kernel]

ok

[storm holly]

@cyan citrus U SAID CONTACT CUSTOMER SUPPORT THATS HOW YOUR CUSTOMER SERVICE WORK

its say rejected

whyy

<@&481161015728406538> pls help i want to unlink my account

[green agate]

We are not able to change your account's information.

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[storm holly]

@green agate check the screenshot

[sacred hare]

Здравствуйте

[storm flume]

Please do not use languages other than English, @sacred hare. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[summer nest]

.

[balmy quail]

I recieved a friend request and message from Krafton about a case I had, they took my email and ID, told me to "hold a minute", I waited for half an hour, tried messaging back but couldn't as they had unfriended me without giving me an answer first, not proffesional. Can I have my cade looked at again?

[storm flume]

Please consider blocking the user or reporting the content to Discord, @balmy quail, as we are unfortunately unable to assist with behavior outside of our Discord server.

[worldly swan]

hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @worldly swan. Remember to read through #faq before asking questions in the support channels.

[sour panther]

hellop

hello

hello everyone , my pubg acc is hacked, there is way to back my acc?

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[normal brook]

#email issue

I want to unlink my email

#996546243859853424

[storm flume]

Please contact the customer service for further assistance, @normal brook. Refer to subpoint 5.4 in #faq for further information.

[normal brook]

I need assistance

I want to unlink my email

[celest shadow]

E-mail addresses and phone numbers can be changed but not unlinked.

[timid falcon]

Hello
I can't log in to my account in PUBG, my brothers, which was linked to Facebook
I want to restore my account and link it to Gmail, bearing in mind that my Facebook account was canceled without any reason. I hope you will help me, and thank you

[quartz dagger]

My account got hacked

Can i speak with somebody?

[honest shuttle]

Man is this allowed to be IGN?

[honest shuttle]

@cyan citrus

[static sleet]

They are a known scammer. Please contact the in-game customer service for account-related issues. PUBG MOBILE does not have customer service representatives on Discord.

[quartz dagger]

<@&639889499718942720>

<@&481161015728406538>

[honest shuttle]

Bro how about this

He is not banned but his ign

[quartz dagger]

guys did you know where to apply, my account get hacked and someone link number on it with 2step verification

i still have all my links (icloud/3rdmail/facebook)

but cant even enter or do something

i also have all proofs with payment/ account created date.

[timid falcon]

Hello
I can't log in to my account in PUBG, my brothers, which was linked to Facebook
I want to restore my account and link it to Gmail, bearing in mind that my Facebook account was canceled without any reason. I hope you will help me, and thank you
<@&481161015728406538> <@&639889499718942720>

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @honest shuttle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[static sleet]

Please contact the in-game customer service for further assistance with compromised account issues.

Refer to #faq 5.4 for further information.

[storm flume]

Please contact the customer service for further assistance, @timid falcon. Refer to subpoint 5.4 in #faq for further information.

[quartz dagger]

@static sleet i cant log in into game

becouse of 2 step verification

i have all proofs of payments/ acc create date etc.

[static sleet]

That is why you should have read the subpoint 5.4 in #faq, @quartz dagger. It provides instructions on how to contact the customer service from the Login Menu.

[quartz dagger]

@static sleet iget it, when i go account beta recovery its says ints not allowed in my region

[static sleet]

I will presume that your compromised account is not an account for the PUBG MOBILE Beta, @quartz dagger. Please select the right options through the AI. The global English version of PUBG MOBILE and PUBG MOBILE Beta are not the very same thing.

[quartz dagger]

i will try, thanks for help a lot

[charred fjord]

Help me

[cyan citrus]

Hello! How may we help you, @charred fjord?

[charred fjord]

In-game support not responding

[cyan citrus]

There might be a delay due to enormous number of requests they receive every day, @charred fjord. Please wait patiently in the meantime.

[charred fjord]

Maybe you can help me?

[cyan citrus]

What is the issue you are facing, @charred fjord?

[charred fjord]

A bug with the game, requires more experience to level up the player than other players.

[cyan citrus]

Do you mean the total experience points required to level up are more than other players, @charred fjord?

[charred fjord]

yes

[cyan citrus]

What is your current level, @charred fjord?

[charred fjord]

56

And so it demanded more at all levels, and not just at the current

[cyan citrus]

Can you share a screenshot of the current experience points with your level and do you have the user identification of another player of the same account level, @charred fjord?

[charred fjord]

okey, plz wait

51847464498

The screenshot shows my account that requires more points, and the ID of a person with the same level but requires less points

[cyan citrus]

Got it! Thank you, @charred fjord. You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[charred fjord]

So can you help me?

[cyan citrus]

After you submit a report through #996546243859853424, it will be reviewed by the community manager, @charred fjord.

[charred fjord]

OK, thank you

[cyan citrus]

You're welcome, @charred fjord!

[worldly raft]

hello

hello! could you help me with my account on this app, because i can’t enter the game. my account ID 5405180539. when i try to enter the app send the message to prove my identiy to the wrong phonenumber , i never used this number before. my account has been always linked to my social media account. please help

[storm flume]

Please contact the customer service for further assistance, @worldly raft. Refer to subpoint 5.4 in #faq for further information.

[timid falcon]

Hello
I can't log in to my account in PUBG, my brothers, which was linked to Facebook
I want to restore my account and link it to Gmail, bearing in mind that my Facebook account was canceled without any reason. I hope you will help me, and thank you

[storm flume]

Please contact the customer service for further assistance, @timid falcon. Refer to subpoint 5.4 in #faq for further information.

[cosmic jolt]

Yo

[junior birch]

Hello! How may I be of assistance?

[worn mural]

Hi

My account has deleted all points I get from starting season until now and I get deleted points for 3 times my points was 5200 and now Iam BRONZE WIithout any reason I thought some thing happen wrong so I need help or I need someone to check my problem. ID 5153272130

<@&481161015728406538>

[storm holly]

@cyan citrus

bro i need your help

when u will available

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @storm holly. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Please share a screenshot of your Account settings of the game.

[worn mural]

<@&481161015728406538> i need help

[cyan citrus]

Share a screenshot of your Account settings, @worn mural.

[winged fjord]

Hello

May i get help if my acc being hacked?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @winged fjord.

[worn mural]

@cyan citrus do you mean like this screenshot?

[winged fjord]

My email already being unbind

[storm flume]

Please contact the customer service for further assistance, @worn mural. Refer to subpoint 5.4 in #faq for further information.

[winged fjord]

I have no way to access my account pubg anymore

[cyan citrus]

Please contact the in-game customer service for further assistance, @winged fjord. We cannot help you with compromised accounts through the community.

[worn mural]

@cyan citrus I already contact them but I didnt get any answer

[uncut ivy]

hi, i cant enter my gmail acc on ios

[storm holly]

@cyan citrus you said me contact customer service for unlink but when i do file claim it says rejected 😭

i cant unlink my account

[uncut ivy]

can anyone help me for android to ios

[worn mural]

@cyan citrus i need help

@static sleet

[cyan citrus]

Please wait patiently for a response from the customer service.

[cyan citrus]

Please contact the customer service directly through inside the game for further assistance with this.

[uncut ivy]

i got this ty

[cyan citrus]

You cannot do that since Play Games login method is not available on Apple devices. You will first need to log in using an Android device and link your account to a different social media account.

[hearty cargo]

Hello can anyone help me with my account issue

[errant venture]

my merit got low how can I increase it?

[hearty cargo]

Bro my issue is freaking worse

[cyan citrus]

Merit recovery is related to time spent playing the game and in-match performance.

[cyan citrus]

Please add more details about the issue you are facing.

[hearty cargo]

So i lost my phone number i know facebook and gmail i lost my phone number and my account was stuck on secondary verification

[cyan citrus]

Did you save backup verification codes somewhere, @hearty cargo?

[hearty cargo]

No i didnt

My phone got stollen

And i didnt download the backup codes

[storm flume]

Please contact the customer service for further assistance, @hearty cargo. Refer to subpoint 5.4 in #faq for further information.

[errant venture]

@cyan citrusits not going up I played 2 ai matches and all but still I cant play multiplayer matches

[hearty cargo]

I lost hope

[junior birch]

We are unfortunately cannot help you with account related issues through this community. Please contact the in-game customer service.

[junior birch]

What is your current Merit?

[errant venture]

79

[junior birch]

Merit recovery is related to time spent playing the game and in-match performance. Repeated violations will result in slower Merit recovery.

When Merit is between 60-79, you will not be able to play multiplayer matches (including Classic Mode, Arena Mode, Arcade Mode, multiplayer Metro Royale, and more). Any experience and BP earned after the match will be reduced by 50%.

You may refer to the following article for further information:
https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/152-why-has-my-merit-been-reduced-how-can-i-gain-merit/

[errant venture]

how am I supposed to increase it theres no information on how to increase it wth?

[junior birch]

Your Merit recovers based on your play time and in-match behavior.

[errant venture]

but I cant play any match?

[junior birch]

Try to play the Classic game mode in unranked, @errant venture.

[errant venture]

I cant still gives insufficient merit error

[junior birch]

Did you try playing in Solo?

[errant venture]

Oh I can play solo

will 1 game increase my merit?

[junior birch]

Merit recovery is related to time spent playing the game and in-match performance.

If you are still not able to gain Merit, then try again tomorrow.

[errant venture]

I played like 12h today tho

[junior birch]

Please use English language, @muted knoll.

[muted knoll]

Good afternoon, I go to my account and there it starts all over again as if it is untied

Before this, this account was linked

[junior birch]

Is your account hacked?

[muted knoll]

I don't know, maybe a child untied it

[junior birch]

Then please contact the in-game customer service for further assistance, @muted knoll. Refer to sub-point 5.4 in #faq for further information.

[grand star]

Thanks a lot how long could it take ?

[junior birch]

Please use English language, @thorn fulcrum.

[thorn fulcrum]

ok.my account has been hacked

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[thorn fulcrum]

Support sent me.. The specialized team is working on processing the request

Can i know how many days i will wait to get my account back Please ?

[junior birch]

We are unfortunately cannot help you with account related issues through this community.

If a response from the in-game customer service is unexpected, then please wait patiently as the customer service receives an enormous amount of requests every day.

As this a community, we are unaware of the recovery for your compromised account. Please wait patiently for them to get back to your issue.

[dusky turret]

Здравствуйте, меня взломали и на данный момент у меня нет доступа к аккаунту

[junior birch]

Please use English language, @dusky turret.

[dusky turret]

Hello I was hacked in the game and I do not have access to the account and unlinked all accounts

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information. We are unfortunately cannot help you with account related issues through this community.

[idle flame]

Hello, I made a mistake and let a person into my account and he put his phone number and put a secondary link

[junior birch]

Hello! If your account's is hacked then please contact the in-game customer service for further assistance.

You may refer to sub-point 5.4 in #faq for further information on how to contact the customer service.

[fallow anchor]

Um hi, so recently my team complains that there’s like a bad static noise coming out from my mic. Like I changed phone and even tried using both earpiece and AirPods and the problem is still persistent. I am sure my devices are working fine because when I use external voice recording apps, I don’t hear any of those static. Is this a game problem or?

[junior birch]

Such sounds in AirPods are most of the time due to a performance or connection issue, which can often be remedied by resetting the AirPods, iPhone, or Bluetooth connection. Make sure your software has the latest version and it is updated. If the issue persists then,

Go to your device Settings -> Bluetooth. Tap the More Info option (i) next to your AirPods in the list of devices. Under Press and Hold AirPods, tap Left or Right, then make sure that Noise Control is selected. Also, please make sure that Automatic Ear Detection is enabled. If the option is already enabled, try to disable it and enable it again. Disable microphone permissions for PUBG MOBILE and enable them again.

Restart your device and try again.

[fallow anchor]

Wow I see. Seems like I am not the first to encounter this HAHA

[true cosmos]

hey

[junior birch]

Hello! How may I be of assistance?

[idle flame]

Guys, can you help me? I gave it to a friend for a while, not thinking about the consequences. He put his phone number and secondary verification and I can't log into my account? Or where can I happen with this disease?

Guys, can you help me? I gave it to a friend for a while, not thinking about the consequences. He put his phone number and secondary verification and I can't log into my account? Or where can I happen with this disease?

[quartz dagger]

guys did you know where to apply, my account get hacked and someone link number on it with 2step verification
i still have all my links (icloud/3rdmail/facebook)
but cant even enter or do something
i also have all proofs with payment/ account created date.

@cyan citrus

[storm flume]

Please contact the customer service for further assistance, @quartz dagger @idle flame. Refer to subpoint 5.4 in #faq for further information.

[quartz dagger]

@static sleet

[green agate]

We are not able to change your account's information, as previously stated, please refer to the in-game customer service center.

[quartz dagger]

i try so many times, but nothing

its just like robot w me

i dont get someone from service

[cold path]

Is there anyone to help me with an issue?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cold path. Remember to read through #faq before asking questions in the support channels.

[cold path]

Okay so, i'm was playing the game normally without using cheats or any engines that may harm or take advantage of the game itself, at the end of my last match i got kicked out , it says that my account is monitored for hack and cheats or whatever and i need to wait 24 hours so i could play ranked and with my friends again that being said i didn't cheat or used any other hacks you can see that from my previous matches, apart from low fps there is nothing going on with my account. I'm and old player this is my new account because the old account was linked to my facebook profile which i don't have anymore. Please if you can speed up the monitoring so i could play as soon as possible that would be great 🙂 i can provide any evidence that you require to prove that i'm not using any cheats or hack. Thank you, My ingame nickname is MrLucfer

[storm flume]

Please contact the customer service for further assistance, @cold path. Refer to subpoint 5.4 in #faq for further information.

[junior birch]

Please select the available options accordingly to connect with a customer service representative.

[quartz dagger]

@junior birch i tryed all but noone shows up

[junior birch]

If a response is unexpected then please wait patiently as the customer service receives an enormous amount of requests every day.

[quartz dagger]

i still dont get it

no option to directly talk with someone

i hope someone will answer before he unlink all my links

@junior birch

[junior birch]

As mentioned earlier, please record your issue throughout the conversation with AI and select the available options accordingly to connect with a customer service representative (an agent).

[hexed plover]

How to report YouTubers, who Make pubg customs saying it’s uc rooms and when they win, they d9nt send any uc and give hide out

[unique forum]

hello

I have this issue app is constantly crashing

Ive sent crash reports but no clue what else to do

I'm losing games because of it its nuts

somteimes it crashes this bad

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @unique forum. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[slow ruin]

Is there a specific day on which the X suit will be added?

[junior birch]

There is no such information. You may keep an eye out on #news for any announcements.

[slow ruin]

Is pubg mobile: marching official version?

Can i use it for now?

[junior birch]

Could you please elaborate?

[ancient path]

@celest shadow

Tik tok live

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @ancient path.

[livid cave]

Hello pubg mobile

[cyan citrus]

Hello! How may we help you, @livid cave?

[livid cave]

Modifying the game code or data

[fringe rune]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fringe rune. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Please elaborate.

[slow lodge]

Hi, just now someone stole my friend's PUBGM account. Is there a way to recover it back?!

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @slow lodge.

[storm flume]

Please do not use languages other than English, @prime ether. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rose tide]

Здравствуйте банят ли за gfx tool?
И за ВПН?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @rose tide.

[brave lark]

My account has been hacked

I want to unlink

[storm flume]

Please contact the customer service for further assistance, @brave lark. Refer to subpoint 5.4 in #faq for further information.

[brave lark]

My account has been hacked

I want to unlink

[storm flume]

Please contact the customer service for further assistance, @brave lark. Refer to subpoint 5.4 in #faq for further information.

[brave lark]

My account has been hacked, I want to unlink it

[feral forge]

You have already been answered, please refer to the above responses.

[brave lark]

I don't have any previous responses

[feral forge]

You may refer to this again, @brave lark.

[turbid marlin]

#questions

Why did pubg mobile remove snow from the game

[ember lion]

Hello

How are you

[lilac dragon]

I'm not very well, but here we go...
(I'm using Google translator) I'm BR.
So my account was hacked on January 4th and I couldn't get into it because the person who hacked it managed to change my login by phone

I wanted to talk to you from support to find out what to do... I reported the account to the person who couldn't use it, but even so I didn't get a response to my email or any other channel

[strange vortex]

Hello, I remind you that I reached the level of the Eagle System Investigator and I applied to join it, but I was not accepted about 1 month, Noting that my accuracy level is more than 90%.

please check the problem
ID: 5823266229

[tall parcel]

Anybody help me, Which type of create i can open with this voucher?

[humble eagle]

What's the matter about respawn in NUSA ?

Sometimes I get the respawn automatically, sometime it doesn't work 🐸

[fallow trellis]

Hey

What is this ??

And i cant talk to the Support Team

[quartz dagger]

I will try one more time. Last time you tell me to go ingame customer service but i dont get anyone from yoursupport except robot i guess

<@&639889499718942720> <@&481161015728406538>

[feral forge]

What do you mean? Can you please elaborate?

[storm flume]

Please contact the customer service for further assistance, @lilac dragon. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

You must meet the requirements in order to apply. Once you have submitted your application, please wait for the official review. It may take some time, so please be patient.

[celest shadow]

Please be advised that the moderators of this Discord server are not affiliated with the in-game customer service and are unable to assist with in-game account issues, other than to direct you to contact the in-game customer service.

[feral forge]

The respawn is time-limited, it only works for the first 2 minutes of the match.

[feral forge]

It might have something to do with your Internet connection, can you please try to wait a bit longer for it to load? Or try with a different Internet connection. As for purchase related issues, only the in-game customer service will be able to assist you.

[hidden roost]

Hello Dear, I am facing some issues regarding registration in PMSC on the website. After I have finished filling all the informations I couldn’t click the submit button I don’t know why. Kindly, check the issue & what solution’s available

[feral forge]

If it is related to PUBG MOBILE Esports, please use PUBG MOBILE Esports Discord server for further assistance: https://discord.gg/esportspubgm.

[quartz dagger]

@celest shadow im sorry if i take your time but this customer service support is ZERO ZERO.

[lilac dragon]

O

[exotic talon]

hello

[junior birch]

Hello! How may I be of assistance?

[exotic talon]

I would like to recover my account

[junior birch]

Is your account hacked?

[exotic talon]

no

mail

she retired

I remember it and the password too

but i can't log in

[junior birch]

Did you forget your account password?

[exotic talon]

you can say yes

you need the id of this account?

i lost it in season 12

[junior birch]

Please try logging in with the Phone/E-Mail method and enter your phone number and password, @exotic talon. If you do not have a phone number then click on "Log in via e-mail" and enter your e-mail address and password. If you have forgotten your password then click on "Forgot Password".

Otherwise, please contact the in-game customer service for further assistance.

[exotic talon]

The phone is linked to another account, but I don’t have access to the mail itself

i already tried

[junior birch]

Unfortunately, you have to contact the in-game customer service for further assistance, @exotic talon.

[exotic talon]

I have already applied for a refund.

but wait 4-8 days at least

What are the chances that I will get it back?

[light roost]

am a content creator with 14.9k subs do u guyz support by 1 month customs advance rooms?
@celest shadow @lime juniper @static sleet @green agate

[green agate]

It depends on the case specifics.

[exotic talon]

well, I don’t have access to mail (although I know it) I also know the password in principle, but for some reason it won’t let me into my account

[green agate]

Are you looking to host a tournament?

[green agate]

There is a chance, but we don't know the full details.

[exotic talon]

I can tell

[fallow anchor]

Hello, I did all of the above and it still doesn’t work. I even tried testing on wired earpiece and the static sound is still persistent at times.

It sounds like some vacuuming sound and comes and goes occasionally

I did a search in this server and it seems like some other users are also experiencing this too

[jade cypress]

hello, when it will be possible to buy lambo?

[cyan citrus]

There is no information regarding such upcoming collaboration, @jade cypress. However, you may provide your feedback regarding this through #996458713126797405 in compliance with the channel's guidelines.

[outer stream]

Hello! The game does not connect to the server if I use my home internet. Through other providers in my city, the game connects successfully, including even the mobile network. There is an assumption that the IP addresses of my provider are blocked on your part. Could you check this please?

[cyan citrus]

What is your country and the device you are using?

When the event is available, you should be able to find it inside the game.

[outer stream]

I am from Ukraine, Dnipro. I am using Samsung M31.

[storm flume]

Please do not use languages other than English, . You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[exotic talon]

ok

[cyan citrus]

Please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions in this regard.

[storm flume]

Please do not use languages other than English, @heavy jewel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[outer stream]

Thank you for advice: with the "1.1.1.1: Faster Internet" app of course game successfull connects, because the app established a VPN connection. But manually set up DNS to 1.1.1.1 in the Andriod setting did not lead to success.

[cyan citrus]

You can use the application, @outer stream. Your issue is most likely due to your internet connection or your network environment.

[outer stream]

Yeah, thanks. But I've already wrtitten to the support of my Internet provider. They said that they know about the problem: all their subscribers experience this problem. So probably all the IP addresses of my ISP are blocked 😦

[upbeat drift]

Sir

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @upbeat drift. Remember to read through #faq before asking questions in the support channels.

[upbeat drift]

My pubg account is hacked

I need to recover

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[dreamy widget]

hey is there any problem if we rename our ign before all talent championship finals ( we r already qualified to finals) @celest shadow ?

[exotic gulch]

Hello pubgmobile am faced problem help and support not showen after todays update. I want unlink my email

Please fix it

[exotic gulch]

Hello this is realy moderaitor from pubgmobile?

@celest shadow

[native anvil]

No. They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[native anvil]

E-mail addresses and phone numbers can be changed but not unlinked.

[exotic gulch]

Befor todays update showing a place. Named help and support

But after todays update not showing plase fix this problem

This is now

This is before

[native anvil]

Please refer to this response, @exotic gulch.

[cinder pumice]

2.5 update release date?

[storm flume]

We currently do not have a specific release date for the upcoming update, @cinder pumice. Once we do, we will publish further information in #news.

[finite gust]

Hi there. I was wondering about pubg mobile star title. Is there any tutorial or requirements for that to take it? What do I have to do for it?

I do have 70k subscribers on YouTube, 72k on tiktok, that watching my pubg mobile gameplay

[cyan citrus]

It is available to certain members of the official content creation program at the community manager's discretion, @finite gust. You may refer to Community section under Roles in #735483472432594994 for more information on how you can apply for PUBG MOBILE content creation program.

[dapper hemlock]

Hey guys, do you know, vpn is safe?

[native anvil]

VPN usage is not recommended as it can put your account at risk of getting suspended.

[lethal flame]

My pubg mobile account was stolen and phone number was added, can we remove the phone number of the ringer?

My pubg mobile account was stolen and phone number was added, can we remove the phone number of the ringer?

[native anvil]

Please refer to subpoint 4.8 in #faq for possible solutions.

[lethal flame]

I am writing from Turkey

[storm flume]

Please contact the customer service for further assistance, @lethal flame. Refer to subpoint 5.4 in #faq for further information.

[dusky oracle]

My acc was hacked using VKontakte, another number was linked to the acc and another mail was linked to it at the moment I can 't go to the acc, but my mail and vk are linked to the acc how can this situation be solved ?

I have a week to return the acc how can the situation be resolved?

[native anvil]

Please contact the customer service for your social media accounts and in-game customer service for further assistance. You can refer to #faq sub points 2.8 and 5.4 for further instructions on how to contact the customer service.

[dusty crow]

two months passed, not even subtle changes are made

[dusky oracle]

@native anvil he linked another number and I can't log in to the acc, but my mail is still linked to the account

because the sms confirmation comes to his phone

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[dusky oracle]

@native anvil how do I contact them?

[native anvil]

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[dusky oracle]

@native anvil ty

[native anvil]

You are welcome!

[dusky oracle]

@native anvil how long have they been responding ?

[native anvil]

A delayed response from customer service can be expected as they receive an enormous number of requests every day.

[storm flume]

Please do not use languages other than English, @raven ridge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[raven ridge]

I need help. My account has been hacked and stolen

[ancient cedar]

Please contact customer service for assistance regarding compromised accounts, @raven ridge. For further information on how to contact customer service, refer to sub-point 5.4 of #faq.

[storm flume]

Please do not use languages other than English, @queen field. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[queen field]

Okay moment

hello, my account was stolen and my phone number was tied! I have access to the mailbox, and to the 3 devices from which I logged in, I can also provide the data of the Google, Samsung accounts from which I made the payment! I can also provide old screenshots and some Nicks that I had. I ask you to delete the number linked to your account as soon as possible!

Please help 🙏

[storm flume]

Please contact the customer service for further assistance, @queen field. Refer to subpoint 5.4 in #faq for further information.

[queen field]

Operator

[fallen mirage]

I need help with joining the VIP program, I was part of Pubg Next Star program but that has stopped. Therefore I was told I could join the Partner program. Please help as no one is responding back

[native anvil]

You may refer to the roles section in #735483472432594994 for further information on how to apply for the content creation program.

[storm flume]

Please do not use languages other than English, @eternal spear. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cedar adder]

Hello! I want to restore my account. I describe the situation, I changed my phone, because mine was stolen from me. There was a SIM card, mail, Facebook. All the bindings were linked to a phone number. I didn't find the phone, I don't have access to the SIM card. What to do? I have all the information about the account. I also have a password to log in to the game

Help me please

Hello! I want to restore my account. I describe the situation, I changed my phone, because mine was stolen from me. There was a SIM card, mail, Facebook. All the bindings were linked to a phone number. I didn't find the phone, I don't have access to the SIM card. What to do? I have all the information about the account. I also have a password to log in to the game. #questions

[native anvil]

Please contact the customer service for your social media accounts and in-game customer service for further assistance. You can refer to #faq sub points 2.8 and 5.4 for further instructions on how to contact the customer service.

[cedar adder]

I have no way to restore social network accounts. They demand things I don't remember. And I have everything to restore my PUBG account!

[gaunt olive]

So I Change my pfp on Facebook cuz it automatically changes kn pubg

On*

But when I entered pubg

It was still the same as before

I tried many methods

And it still didn't work

So what I do?

[cedar adder]

I have no way to restore social network accounts. They demand things I don't remember. And I have everything to restore my PUBG account! #questions

[storm flume]

Please contact the customer service for further assistance, @cedar adder. Refer to subpoint 5.4 in #faq for further information.

[gaunt olive]

Plz help me

[cedar adder]

Hello! I want to restore my account. I describe the situation, I changed my phone, because mine was stolen from me. There was a SIM card, mail, Facebook. All the bindings were linked to a phone number. I didn't find the phone, I don't have access to the SIM card. What to do? I have all the information about the account. I also have a password to log in to the game
I have no way to restore social network accounts. They demand things I don't remember. And I have everything to restore my PUBG account! #questions

[gaunt olive]

I'm tryna change my pfp in Facebook cuz it automatically changes in pubg but this time it didn't work and it keeps the old pfp when I try too

@celest shadow

[cedar adder]

Hello! I want to restore my account. I describe the situation, I changed my phone, because mine was stolen from me. There was a SIM card, mail, Facebook. All the bindings were linked to a phone number. I didn't find the phone, I don't have access to the SIM card. What to do? I have all the information about the account. I also have a password to log in to the game
I have no way to restore social network accounts. They demand things I don't remember. And I have everything to restore my PUBG account! @native anvil #questions

<@&481161015728406538> help please

[green agate]

We do not have the means of solving cases regarding account issues.

Please refer to the in-game customer service center as we are only volunteers, not paid customer service employees under the employment of Tencent.

[cedar adder]

Okay, thanks

[molten wren]

Hi

[gaunt olive]

Man help me

Look

My acc is linked with facebooo

K

I always could change my pfp

But this time its not working

Help me man

It's js a lil help

[onyx fiber]

Please tell me how you can untie the phone number from the account if the ego was tied by a scammer, most likely the account will be stolen from the canopy soon, this is very urgent!

[cyan citrus]

Please try to logout your PUBG MOBILE accout and log in again. If the issue persists, please try to update your profile picture in the social media account again.

[storm flume]

Please contact the customer service for further assistance, @onyx fiber. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Hello! How may we help you?

[onyx fiber]

The scammer somehow linked his phone number to my account and I can't untie it, what should I do?

[cyan citrus]

Please refer to this response, @onyx fiber.

[storm flume]

Please do not use languages other than English, @molten wren. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[molten wren]

Does the topic return help and support in yellow?

Does the topic return help and support in yellow?

[floral sinew]

Why does the game not work with Wi-Fi?

[molten wren]

HiDoes the topic return help and support in yellow?

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[molten wren]

@green agate No Does the topic return help and support in yellow? YES Or No

[green agate]

@molten wren

[cyan citrus]

Please add more details about the issue you are facing.

[molten wren]

@green agate When to file a complaint, it is not technical support؟

[night void]

Is samsung s22 ultra support 90fps

[junior birch]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @night void.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: <#questions message>

[night void]

Can i have the supportive devices 90fps

[junior birch]

Unfortunately, there is not a list of devices that support 90 FPS, @night void. Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

[molten wren]

@green agate I only have technical support

@green agate

[pure star]

reason?

[native anvil]

This feature is only available for testing in certain regions, and it appears that your region is not one of them. However, you can still contact customer service through:

▫️Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[native anvil]

Please go to your Career Results and select the match where you encountered the player you wish to report. Then, try submitting the report again.

[night cloak]

Hello

[molten wren]

The Help and Support button above Sign Out in a game؟

[woeful forge]

Hi I need creating a ticket ask about game settings

Does pubg mobile have this grenade damage in setting?

[fathom wind]

Hu

Hi

Whats the name of this song

@celest shadow

[stray solstice]

@lime juniper if it is a violation when a 7 year old plays pubgm

[molten wren]

The Help and Support button above Sign Out in a game؟

[cosmic drift]

why did the help and support button disappear?

[feral forge]

No.

[feral forge]

Vigilant City. You can click on here to find out.

Please also be reminded that the moderator role is only reserved for server-related emergencies.

We currently do not have information in this regard, @molten wren. Please refrain from spamming the same question.

[feral forge]

We currently do not have information in this regard.

[fossil flame]

hello can you help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fossil flame. Remember to read through #faq before asking questions in the support channels.

[clever merlin]

#questions Hello, my account was hacked, the support in the game is not responding, unfortunately, I tried to restore the beta version of the appeal as an iHelp, I threw a link to the appeal, everything was fine, right now I’m checking, your region is not included in the beta testing

[rare plank]

i want to solve it

My id: 5356187064

[zealous estuary]

Hi I have someone put my private picture sexual harassment so when I type my user ID show the same my user ID

[storm flume]

Please contact the customer service for further assistance, @clever merlin @zealous estuary. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Matchmaking duration depends on how many players are currently playing on the specific game mode, map, team mode, perspective, server and platform. If you are unable to find a match, try switching to a different map or team mode.

[torpid river]

Hi,may i know why i can't log in with phone number but can login with gmail.
When i log in with phone number with correct password,it says Log in failed,Please try again. Can someone help me?

[covert mason]

does anyone know how to fix 90 fps not working while screen recording on iphone?

[young elbow]

Please ensure you have this setting disabled.