questions

[lone sable]

@cyan citrus

And it says “exclusive emote” why put that even if it’s purchasable separately?

[hollow heath]

Hello can I get link to pubg mobile North America server

[sick shale]

There's none, this server could be considered as North America's one.

[karmic rain]

‏my name is elmasry

‏the game has been banned withowt warming cause and i hahave not violated the terms and conditions of the game and i hope that my account will returend and Solve the problem
‏This is my account ID 5573795118

[polar marsh]

Please refer to the private message from @polar marsh for further information, @karmic rain.

[dusty crow]

@lime juniper everyday there's a post like this.. instead of reiterating the same msg over and over, isn't there a better way to get rid of this scammer?

[civic burrow]

Why cant I login with linked mail/number using password?

[sick shale]

What's the error you get?

[smoky relic]

Hello @sick shale
Every time I buy uc, it gets deducted.
Please why is that happening?
I’ve bought almost a stack worth of uc but it keeps getting deducted…

[sick shale]

How did you purchase your UC?

[smoky relic]

I contact my UC vendor and he logs into my account to purchase it.

When I started playing, I formally buy from JumiaPay which I’m always referred to Midasbuy to redeem the UC I bought

But later on I got a uc vendor. All my purchases have been in game

I stopped buying from JumiaPay 2 years ago

51293657744
That’s my ID

[sick shale]

Account sharing isn't allowed according to PUBG MOBILE's terms of service and will lead to permanent suspension.

You should purchase UC via the shop in-game or the official website: https://pubgmobile.com/pay.

[smoky relic]

I can’t purchase Uc anymore because it’s getting deducted….

[azure tulip]

I left the game in lvl 2 map why i Lost all loots

Pls explain

[smoky relic]

The purchase of uc is from google play store…

[smoky relic]

Are you implying that it’s because someone purchased uc for via my account that’s why my UC keeps getting deducted??

[sick shale]

This is a penalty for making illegal purchases in the past, @smoky relic.

Contact customer service in-game for further assistance regarding this matter.

[azure tulip]

Lvl 2 map cannot lost any loots why i Lost everything

[sick shale]

Leaving the match is considered as defeat.

[azure tulip]

But lvl 2 map you can't lost any loots

@sick shale

[smoky relic]

I don’t know what illegal purchased I made. I’ve contacted them but still gotten anything.
All my purchases are either in game or through midasbuy

[smoky relic]

Can you direct me on the steps to contact them so this issue can be resolved?

[night cloak]

My device which is iPad (9) generation 10.2 which used to support (90 fps ) frame rate but I noticed that the option is disappeared.

[smoky locust]

Hello, I forgot the login credentials for my account in the game, and I could not log in, please help me to access my account again, thanks ( 5558317963 ID )

[mild briar]

I think.. you ought to use the "Contact Support" option in settings (bottom)

In-game settings ^

[storm flume]

Please contact the customer service for further assistance, @smoky locust. Refer to subpoint 5.4 in #faq for further information.

[green agate]

You will need to resubmit the 90 FPS request form.

[eternal pulsar]

Hello, I need help, money was debited from my card, and the purchase of the UC game currency was made. Can I get a refund?

[hard hollow]

hello, wanted to know is any posibility to get partnership with pubg?

[eternal pulsar]

I can provide a receipt and the date of debiting. Currency not spent

[hard hollow]

hello, wanted to know is any posibility to get partnership with pubg? any support here? @green agate

[storm flume]

Please do not use languages other than English, @sullen inlet. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[eternal pulsar]

@green agate

[hard hollow]

hello, wanted to know is any posibility to get partnership with pubg? any support here?

[green agate]

For inquiries:
[e-mail]

[hard hollow]

thanks for the feedback, should i contact via email?

[green agate]

We are not able to help with this, please seek your answer through the in-game customer service center.

[green agate]

If you are looking to partner with PUBG MOBILE, then yes.

[hard hollow]

thank you so much, yes

[eternal pulsar]

I can not open the center, he writes to me that it is temporarily not working

@green agate

[green agate]

This would be announced if it were true, therefore please use the in-game one.

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[eternal pulsar]

Okey

I don't even load the support center, writes that there is a bug. Money that was spent not by me, not mine and I may have problems because of such a small amount @green agate

[green agate]

As previously stated, if the in-game support center was under maintenance then it would be announced.

Please refer to the in-game customer service center as we are only volunteers who are not able to help with such issues.

[eternal pulsar]

Is it possible to contact the operator or administrator directly?

[green agate]

No such person exists in this server.

[edgy scarab]

I denounce injustice in pubg

@lime juniper@celest shadow@mortal apex@gloomy dagger

[cyan citrus]

Please add more details about the issue you are facing, @edgy scarab.

[storm flume]

Please do not use languages other than English, @boreal storm. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[boreal storm]

I have a long loading problem when I enter the game and when I start, I don't enter the game. I lost 200 rating points because of this problem, please help and my English is not good.

[native anvil]

Please refer to subpoint 4.8 in #faq for possible solutions.

[boreal storm]

but iam ipad 8

[native anvil]

Have you tried these possible solutions? Because This issue usually happens due to an unstable connection or weak signal.

[cloud grail]

I am the owner of youtube CarL channel. I ate royalty by tencent about a day ago. I tried to reach the authorities, but I could not get a response in any way. I came here as a last resort. I ask you, can an official send me a request? I can explain the issue in detail via DM.
@native anvil @green agate@sick shale

[native anvil]

Do you mean that your channel has received copyright strikes from Tencent?

[devout lotus]

Hi Pubg, why samsung phones not support 90fps . And they all have 120hz

[cloud grail]

yes and my channel has a record about 400,000 subscribers around forty.

[native anvil]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @cloud grail. We may otherwise have to mute you.

[cloud grail]

okey thank you

[devout lotus]

Bro I do that Four months ago and they still haven't been 90fps in my phone

[native anvil]

If you have already submitted the form, your only option is to wait patiently. This is unfortunately not something we can help you with.

[devout lotus]

OK

[blissful ether]

Does new Twitter rules on February 9 will affect twitter login on pubg mobile?

[blissful ether]

Because i saw some games get affected and advised to bind with other social media

[fresh leaf]

In the Profile>Moments>My status is there a way to auto delete your post? I just hit 300/300 and well majority are stuff I can't even watch anymore it says they aren't playable. A faster way to delete old post would be nice instead of going 1 by 1.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, .

[tropic hawk]

My last suggestion here was to put it in the Games category, now I find it different. Was it changed by a moderator?

[cloud grail]

I think this guy is a scammer

@native anvil

This friend is trying to scam people by asking for emails and passwords from copyrighted channels

[heavy vortex]

it is scammer

[cloud grail]

yes bro

[normal gazelle]

Can anyone help me someone has just linked their number in my id and i cant acess it ?

[ancient cedar]

Please contact customer service for assistance regarding compromised accounts, @normal gazelle. For further assistance on how to contact customer service, please refer to sub-point 5.4 in #faq.

[lone sable]

@ancient cedar why the hell is the exclusive emote not even given with silver guru outfit??

[ancient cedar]

I lack information in this regard, please wait for someone else to respond.

[normal gazelle]

I tried but no one is there to help me so I joined discord

[heavy fulcrum]

No one can help you in discord

[normal gazelle]

Then i just have to leave as it is

??

[ancient cedar]

Since they receive a huge number of such reports each day, it takes time to reply to each and every individual ticket, please have patience.

Be informed that we are not able to assist regarding compromised accounts through community because we are not affiliated with customer service, @normal gazelle.

[normal gazelle]

I just dont know what to do

[ancient cedar]

You just need to wait for a response if you have already contacted customer support.

They'll guide you further with what to do.

[lime juniper]

No.

[teal osprey]

@lime juniper the bruce lee event gonna end on 9 february on UTC + 0 , so this mean its gonna end 8 february right after midnight or 9 february after midnight so 10 february?

my time zone is cet

[fast onyx]

I want to communicate with one of the officials about hacking my account

[lime juniper]

It means the event is unavailable after February 8 at 23:59:59 UTC +0.

[teal osprey]

ok thx

[cloud grail]

@lime juniperI'm Annoying But I've made a report about Copyright but haven't received any response.

[pulsar lantern]

Dears, does using VPN while playing causes ban ?

[junior rampart]

Why i can’t log in to my account

[cobalt ocean]

Hello, I'm interested in recovering an account from a hacker, there is an entrance by phone and mail, I know all the data from the account and I would like to restore it so that I can enter the account.

@polar marsh

[storm flume]

Please do not use languages other than English, @south kernel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[south kernel]

Hello, my account has been banned for 10 years for no reason. I did not violate the game laws or violate the game usage policy. Please review my account and recover the account as soon as possible. Thank you 5235896808ID

[polar marsh]

Please refer to the private message from @polar marsh for further information, @south kernel.

[storm flume]

Please do not use languages other than English, @cobalt ocean and @lost current. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @cobalt ocean. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Normally not, but it may occur. VPN usage is therefore not recommended.

[cyan citrus]

Please add more details about the issue you are facing.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[lost current]

Hello, I'm interested in recovering an account from a hacker, there is an entrance by phone and mail, I know all the data from the account and I would like to restore it so that I can enter the account. @polar marsh

[storm flume]

Please contact the customer service for further assistance, @lost current. Refer to subpoint 5.4 in #faq for further information.

[fast onyx]

I do not have a phone number associated with the account and I contacted customer service for social media accounts and PUBG customer service and I have not received a result yet from 01-29-2023

[cloud grail]

@cyan citrusI'm Annoying But I've made a report about Copyright but haven't received any response

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. We unfortunately cannot help you with compromised accounts as we only provide community support through this platform.

[cyan citrus]

You will receive a response in due time. Please wait patiently.

[cloud grail]

okey thank you

[cyan citrus]

You're welcome!

[cyan acorn]

I’d: 5412826707

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cyan acorn. Remember to read through #faq before asking questions in the support channels.

[cyan acorn]

This is my account ID 5412826707
Solve the problem
that my account will returend and
conditions of the game and i hope hahave not violated the terms and Withowt warming cause and i the game has been banned
helo my name is X͜͡P丨YOUSEF

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cyan acorn.

[sterile holly]

Please help me for this problem anybody

[cyan citrus]

Please share a video recording of the issue you are facing, @sterile holly.

[sterile holly]

No find video in phone

[cyan citrus]

What do you mean, @sterile holly?

[sterile holly]

I don't have a video of the problem

I only have a picture. I have encountered this problem a lot. Do you think it will be solved?

[sterile holly]

Or what

[cyan citrus]

Can you make one and share it here?

[sterile holly]

Yes

[wild bane]

Hello

Guys

Can you help me unlink my pubg mobile account from my google play?

Page not responding error 504

[lone sable]

Crazy how a 400$ silver guru outfit that says it comes with an exclusive emote is a lie and u don’t get an exclusive emote.
@cyan citrus

[cyan citrus]

Feel free to provide your feedback about the game through #996458713126797405 in compliance with the channel's guidelines, @lone sable.

[cyan citrus]

You can do it through your Account settings of the game. Players who have linked their PUBG MOBILE account to 2 social network accounts can unlink one of them. Please refer to this support article for more information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/344-how-to-quickly-unlink-social-media-accounts/.

[nova pivot]

Hi

I wanna unlink my gmail

3rd link

Everything is is fine but I still can’t change it

[cyan citrus]

Do you mean the linked e-mail, @nova pivot?

[nova pivot]

Ya email

[cyan citrus]

What is the issue you are facing when trying to change the linked e-mail, @nova pivot?

[nova pivot]

Should I send screenshot

[cyan citrus]

Sure, @nova pivot.

[nova pivot]

I have all the links but not the email

I lost it

I have all receipts of payments and all the other links

I am the pubg support in game don’t awnser me

[cyan citrus]

It is not possible to change a linked e-mail if you cannot log in using the same linked e-mail, @nova pivot. For further assistance with this, you may try to contact the customer service through inside the game.

[nova pivot]

Ya the ingame support don’t reply me

I don’t no why

[cyan citrus]

A delayed response from customer service can be expected as they receive an enormous number of requests every day. Please wait patiently, @nova pivot.

[nova pivot]

Ok

[cloud coral]

Hello. My Google account was hacked yesterday. I managed to restore it by email. But when I tried to log into my account in the PUB Mobile game, there was a secondary binding to a phone number that is not mine. I've been playing for 5 years, a lot of achievements and donations. Currently, actions with my account in the game occur without my participation. My mail from which I am writing to you. The player's level is 69. Please help me get my account back in the game. Thanks.

[sick hatch]

Facebook that my account was linked to got deleted, is there any way i can get my account back

[ancient cedar]

Please contact customer service for assistance regarding compromised accounts, @cloud coral. For further information on how to contact customer service, please refer to sub-point 5.4 in #faq.

You don't have any secondary login connected to your game account, @sick hatch?

[sick hatch]

no

[ancient cedar]

Then unfortunately you can not access your game account until you recover that Facebook account which was linked with it, @sick hatch.

Please contact Facebook customer support.

[nimble radish]

Hello. Where should the developers add titles of districts, regions, cities for Ukraine? Thank you.

[cyan citrus]

No information regarding this, but you may provide your feedback about this through #996458713126797405 in compliance with the channel's guidelines, @nimble radish.

[solid needle]

Hello

My friend connected his phone number to my account and played cheats for 2-3 days and my account is now banned. I wrote to support from pubg mobile game 1 week ago, my friend is using the cheat number so that you can remove it, but it was not taken into account and now my account has been banned, my hard work is gone, all the money I deposited wasted, please open my account, my league has been reset, no problem, but please activate my account Let it come. 😞😓

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solid needle.

[sterile holly]

Im solved problem thank you

[stuck ridge]

ID :5541081260
Please i didnt use hack i took 10 years ban bec my phone glitched bec iam 20 fps pls break the ban😢

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stuck ridge.

[night cloak]

PUBG User Using Hacks
@polar marsh
ID:51214503011

[valid dawn]

Hello got a 10 year lock. I did not break the rules, I did not install third-party programs. Help with solving the problem. My I’d 5267785190
Name 53RuS

[polar marsh]

Please refer to the private message from @polar marsh for further information, @valid dawn.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[covert mason]

Is there any information about the date the new update should come? Thanks.

[storm flume]

We currently do not have a specific release date for the upcoming update, @covert mason. Once we do, we will publish further information in #news.

[obsidian tiger]

This guy was live while playing with hack please ban his account that’s his id “5843063849” could you please take a look on his account and ban him https://www.tiktok.com/@warrior.zero?_t=8ZhxI12JULq&_r=1 and that’s the TikTok account that he go live on it while playing with hack please take a look on his account and ban him for 10 years he is a cheater

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @obsidian tiger.

[native anvil]

To report cheaters, please refer to this response, @obsidian tiger.

[opaque plover]

#questions please help me i dont use my akun

[polar marsh]

Please refer to the private message from @polar marsh for further information, @opaque plover.

[peak locust]

hello good day, I can't login to my "SLX〆Carl๛ie" with ID "5224563622". I can never login to my account with social media please help

[topaz jetty]

please help I accidentally changed my server, I want to change back.

my id:568104634

[night cloak]

hello so i live in turkey basically at the europe part my ms is 20 when i play solo but when i teamup with my friends that are in europe their and my ms goes very high and its very annoying whats a potential fix for this

[junior birch]

Is your account hacked, @peak locust?

You will unfortunately have to wait for the cool-down period to be over to change your server again, @topaz jetty.

[junior birch]

Please try to switch to a more stable internet connection or try to reset the network settings of your device.

[night cloak]

my wifi is very strong this problem started happening recently

when i play with my teammates who are living in europe their ms is also high and its very annoying to them and me

[storm flume]

Please do not use languages other than English, @rotund leaf. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[peak locust]

No

[peak locust]

I can't login to my account I want a link so I can login to my account

[native anvil]

What is the issue you are facing when trying to log into your account, @peak locust?

[peak locust]

I'm logging in to my account with Google play My Twitter account was hacked I don't have a login option in my Google play account

[native anvil]

What do you mean by I don't have a login option in my Google play account?

[peak locust]

I can't login to my account with social media, all stolen

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. You may refer to #faq sub point 2.8 and 5.4 for further instructions on how you can contact the customer service.

[night cloak]

@native anvil

[native anvil]

Have you tried to reset your network settings?

[hidden igloo]

hello why solo q take endless matchmaking in gameloop

[native anvil]

It is possible that the matchmaking time for emulator players may be longer because there are fewer emulator players for the game. You could try switching to a different game mode or map. If you need further assistance with GameLoop, you can visit their website or the Discord server.

[hidden igloo]

same respond

i used random map

and my q is in 6 min

[native anvil]

We unfortunately cannot help you with the matchmaking. It is related to how many players are currently in the queue. If there are not enough players to match with, the game will not start. You can try to switch to a different game mode or perspective.

[hidden igloo]

so i cant the commando

thx

[storm flume]

Please do not use languages other than English, @dawn kelp. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dawn kelp]

My account has been hacked. I want to contact one of the therapists for help and provide all the proofs related to my account

[night cloak]

yes already tried it

[native anvil]

We cannot help with compromised accounts through the community. Please note that your account security is your own responsibility. You should reach out to customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for more information.

[native anvil]

Did that resolve the issue you're facing?

[warm leaf]

i lost my ucs

is constantly decreasing

531 to 436

[cyan citrus]

Did you receive any notification via in-game mail regarding the deduction of UC, @warm leaf?

[warm leaf]

no

i dont buy anything but

its twice

[storm flume]

Please contact the customer service for further assistance, @warm leaf. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

nope

[native anvil]

You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines. A video recording is required.

[warm leaf]

i need help about this i cant do with myself

[night cloak]

It's been 5 days since i msg pubg costume support why do i still havent gotten an

Response

[hot crest]

self explanatory I think...

[native anvil]

Please ensure that your account is secure and that nobody else has access to it. If you have a phone number linked to the account, we recommend enabling secondary verification. If you have already done this, reach out to the in-game customer service for further assistance.

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[native anvil]

From where did you download the game?

[warm leaf]

dont have any tag about this error

[hot crest]

plystore

[warm leaf]

and anybody in my acc

[native anvil]

How long have you been facing this issue?

[native anvil]

Are you sure you did not purchase any in-game items?

[dawn lagoon]

hey can someone help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dawn lagoon. Remember to read through #faq before asking questions in the support channels.

[dawn lagoon]

in how many days will the service support come back with an answer? it's already 6 days, tomorrow there will be 7 days in a week

@native anvil

Will he have to answer with results tomorrow?

[native anvil]

Please refer to this response, @dawn lagoon.

[dawn lagoon]

They answered me, they said they would come back with the results @native anvil

I mean, they will come back when they unlink my account, etc

How long?

[hearty prawn]

hello
i have a bad problem and i dont know.how to fix it

[native anvil]

We are not affiliated with the customer service so we cannot provide you with a reasonable time frame, @dawn lagoon. Please wait patiently.

[native anvil]

Please add more details about the issue you are facing.

[dawn lagoon]

I am patiently waiting for it to remove my login as well

You say very well

[hearty prawn]

this is my third time i faced this problem that everytime i enter the game the message (request time out)appears to me i tried everything to do (repair botton -restart the game-clear cach-reinstall-check the internet company -login with another acc-restart the phone) nothing helped me
its run normally and suddenly happened idk where is the problem
but its back normal every time the new day start 2am here
so how can i fix this?

[hearty prawn]

Of course, when this message appears, I cannot do anything in the game

[native anvil]

Have you tried with a different internet connection?

[hearty prawn]

sure i did but its the same

[native anvil]

Please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions in this regard.

[warm leaf]

yes i am

i was had 531 UC and im joined game after than i seem 436 in loby

[native anvil]

Please reach out to the customer service in-game so they will be able to help you with this, @warm leaf. Refer to subpoint 5.4 in #faq for further information.

[warm leaf]

hoowww

i cant

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[warm leaf]

i made it so complicated i don't understand

[hearty prawn]

i did this and still having the same problem

[native anvil]

Please refer to subpoint 4.8 in #faq for possible solutions. If the issue persists, please contact the customer service for further assistance.

[hot crest]

it's happened twice in 3 months

and it goes on for the hole game

whole*

[native anvil]

Please clear game cache one time and restart your device, @hot crest.

[hot crest]

Alright, Thank you for you assistance.

[native anvil]

You are welcome!

[brittle ridge]

Hi, I was Hacked in pubg mobile and I tried to log into my account, but there is already a 2-step authentication by phone number of thief. I was message to support in game, but they don't answer me. What I need to do?

[native anvil]

Please wait patiently for a response from customer service as they are the only ones who can help with account-related issues.

[brittle ridge]

Yes, their answer was just to go to bot and choose the answers, but I look all and can't find exactly what I need, can you say what email or ... where I can write that somebody can help me with restore my account, bcz I spend there a lot of money

[native anvil]

The only recommended way to contact the customer service is through inside the game.

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further, @brittle ridge.

[brittle ridge]

Ok, I'll try , but it's difficult to connect to assistant.
Thx

[native anvil]

You are welcome, @brittle ridge!

[quiet marten]

Didn't break the rules of the game. Please reconsider my block.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quiet marten.

[hearty prawn]

sir
i did what in 4.8 but its not working for me 😦
thank you for your assistance but i think i will wait till 2Am☺️

[native anvil]

You're welcome! If you need further assistance, don't hesitate to contact in-game customer service.

[hearty prawn]

I'll check it out, thank you❤️❤️❤️

[bitter rain]

i have a gap.
my account was hacked, I have my mail on my account, but I can’t log into my account, because the hacker set the login code via SMS.
Is there any other way to get my account back?

[native anvil]

We cannot help with compromised accounts through the community. Please keep in mind that your account security is your own responsibility. You may reach out to customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for more information.

[bitter rain]

How can I do this if I can't log into my account because of the code?

[native anvil]

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[night cloak]

I understand bro but he might unlink and i will be left without and account

[light oasis]

Hello got a 1 month lock. I did not break the rules, I did not install third-party programs. Help with solving the problem. My I’d 5143510158

[polar marsh]

Please refer to the private message from @polar marsh for further information, @light oasis.

[bitter rain]

I don't know where to write

[native anvil]

Unfortunately, we are not affiliated with the customer service and cannot assist with this issue. Please wait patiently for a response from the customer service.

[native anvil]

You can start a new conversation by clicking the "New conversation" button on the top right corner and then state your issue or select your issue from the list of questions on the left.

[bitter rain]

The bot tells me that I would go to the account and try it there

[south umbra]

مرحبا, لقد تم حضر حسابي لمدة 10 سنوات بدون سبب لم اخالف قوانين اللعبةاو انتهك سياسة استخدام اللعبة, ارجو مراجعة حسابي واسترداد الحساب في اقرب وقت ,وشكرا ID 5410601272

[storm flume]

Please do not use languages other than English, @south umbra. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @south umbra.

[karmic skiff]

How complete this mission?
Please help to me🥲

[green agate]

Recalled is in reference to bringing someone back to play the game that hasn't in a long time.

You should note the "Friends Invited: 0".

[stuck yacht]

they stole my account can anyone help me 😦

[green agate]

We are not able to help with account issues.

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[stuck yacht]

it doesn't work at all, they added 2 links to my ridiculous system account and I can't log in anymore. I deposited tons of money but no one even helps

[green agate]

That is because we cannot help you here through the community since this concerns your account's physical information.

[stuck yacht]

so what should i do who can i get help from they added 2 links to my account and i can't log in

[green agate]

You would have to contact them again inside of the game. They are the only ones that can change your information.

[stuck yacht]

i don't know how to do it i tried a lot but only boot answers me i need to talk to a real person is there no videolay about this i'm tired of reading

[green agate]

We do not have any such person in this Discord, sorry.

[stuck yacht]

ok finally tell me how can i reach them please a place or link where i can talk to a real person

[fervent current]

Some time ago, I applied to join the content makers program, but there was no response. Please help me

[plain maple]

So I don’t know if it’s a lag problem or not, however I’ve been getting in gun fights where I will get about 5-7 hitmarkers in close quarters when the enemy will only shoot about 3 or 4 times and I die… it all body not headshots too. So I understand that body does way less damage then headshot but it still not the issue, the issue is that I’m hitting an enemy at least 6-8 time to only get them low. While they hit me 4 times in the body at least and I’m either dead or knocked… btw my ping is a constant 30-50.

[native anvil]

As previously mentioned, you will be contacted when you are selected. Additionally, kindly refrain from repeatedly inquiring about the same matter after you have been answered.

[fervent current]

Thank you very much ,im sorry 🤍🤍

[native anvil]

Are you referring to damage that has not been registered/fake damage?

[native anvil]

You're welcome!

[plain maple]

Yes, also that’s a thing?

It has been happening to me for some time now and is getting infuriated because when I meet somebody of an equal skill level I get eliminated due to needing to hit many more shots then him/her

[native anvil]

This issue has already been reported in #1069233420816875550. and acknowledged by the community manager, and it will be optimized soon.

[plain maple]

Alright thank you very much for the information

[native anvil]

You're welcome!

[wintry notch]

i opened 78 crates for soldier soul bizon and i didnt get bizon

scam crate

[green agate]

#996458713126797405

[lime juniper]

Thank you for bringing this to our attention. We aim to have it resolved today/tomorrow (by the end of the week at the latest).

[boreal storm]

؟?????

[lapis geode]

Hello, I lost my account login information in the game and I could not log in, please help me to access my account again, thanks. ID: 5886086190

[magic rain]

Eh does prime plus give u vouchers every week?

[viscid otter]

5686660058

[shell solstice]

Hi, my account got frozen/banned for two months by mistake or glitch. I did not use any tools or hacks. I was experiencing internet issues and all of a sudden got logged out and banned.
Please review my ban or guide what should I do next. I did not break the rules.
ID : 593574254

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shell solstice.

[lapis geode]

Hello, I lost my account login information in the game and I could not log in, please help me to access my account again, thanks. ID: 5886086190

[prisma cypress]

Здравствуйте помогите мне пожалуйста мой аккаунт взломали я никак не могу зайти в свой игровой аккаунт мой ID5109400662

Я могу предоставить все свои данные по старым сессиям входа и платежей в игрой аккаунт

[wary creek]

My pubg ID: 5768128387
I've been banned wrongfully. I got a notice that my account is banned for 7 days and i can't log in. The notice says that I've been actively and multiple times recently teaming up with cheaters "knowingly", when in reality I didn't even know. Pubg can't even give the cheaters name for me to know, instead pubg right away just bans me when i am innocent. I was with 2 of my friends in a squad and got banned on my first game of the day while my other friends didn't even get banned. How is that fair? Ban the cheater not the teammate, how is one supposed to know that someone is cheating. + players just report others because they get mad that they died, which is unfair because if enough players ban you for the same reason you can get banned even if you are innocent. It is unfair to ban the teammate, you can never know if they know they are playing with cheaters or not, soo you can't blame the teammate that isn't using cheats in any situation, you don't even know if the teammate knows if his friend is cheating. I already asked for help about it 2 times and got the same response and no one helped me from the pubg team, I was searching on Google how to get help and and ask pubg to unban me. I was getting the same answer from pubg help support saying to give screenshots with my account name, sadly I couldn't do that because i can't even log in.
Please give the names of the cheaters soo the player know not to play with them.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wary creek.

[sweet merlin]

good morning.. why you dont let pc users to play solo and duo ? pc with pc :/

pls open solo and duo pc , boring only erangel and team 4 every day :/

[prisma cypress]

Hello, I ran into a problem, my account was hacked, I can’t enter the game through my social networks, I wrote to the support service, they still don’t answer, I value my account so much, my game account is 4 years old, my approximate registration of the game account is indicated in the screenshot of the first game purchase 12/25/2018 i can also provide my last recent purchases in february so both january and december purchase history is listed. Please help me. Thank you

[slate wraith]

Hey....!!! Wanna Share Information about someone Promoting I'd Sell on YouTube

Anyone from Support...???

[dusty rose]

help me

moderator or admin?

i'm investigator major number 1 in my country i need help to get eagle system and i have some questions please someone to talk?

[celest shadow]

Matchmaking duration depends on how many players are currently playing on the specific game mode, map, team mode, perspective, server and platform. If you are unable to find a match, try switching to a different map or team mode.

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dusty rose. Remember to read through #faq before asking questions in the support channels.

[prisma cypress]

They ignore my request.

[sweet merlin]

@celest shadow i cant playing solo or duo -> dont start ,never !! with iphone start in 1 sec anytime. :/

[prisma cypress]

I have already written everywhere both by mail and at the entrance to the game to the support service,and here on Discord no once can help specifically and there is a lot of ignore....

[empty oracle]

I’m the final circle, me and another guy remaining, he want to team up with me and I ignored him, I didn’t say I want to team up with him. So I finished him without hesitation, will I get 7d ban for “unfair cooperation”?

[ancient cedar]

No.

[empty oracle]

Can u explain

[ancient cedar]

Unfair cooperation does not count for Solo matches.

[empty oracle]

I’m not playing solo

But I didn’t do anything that means I want to team with him

[ancient cedar]

Doesn't matter, if it just you and your enemy remaining, it won't count under "unfair cooperation".

[empty oracle]

Ok

[edgy oriole]

Hi all! Is there a Russian pubg discord server?

[worthy sinew]

For regional Discord servers, refer subpoint 3.1 in #735483472432594994 , @edgy oriole

[broken hill]

ID: 5360168404

[worthy sinew]

Self-promotion is forbidden on this server., @idle pulsar . Read the #735483472432594994 before participating.

[worthy sinew]

Please contact customer support for further assistance. Refer to subpoint(s) 5.4 in #faq for further information to contact in-game customer service.
*Please do not share personal information, login information, passwords, codes with anyone.

[bitter rain]

Not work

[worthy sinew]

The Russian Discord invite link seems to be not working. Could you assist @static sleet or @celest shadow ?

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[celest shadow]

Please refer to this message.

#questions message

[severe parcel]

Hello beautiful people , i have a real quick question for y'all

how to play fpp mode in pubgm i don't see any option to switch from tpp to fpp

[limpid cypress]

Guys I have 78 merit points but I can't play to increase them what should I do now?

[severe parcel]

Why u can't play

[limpid cypress]

I don't know

[celest shadow]

You can switch perspectives here:

[celest shadow]

Please refer to the merit rules for further information.

[limpid cypress]

How

[severe parcel]

Thank u

[celest shadow]

Please read this:

[limpid cypress]

Yeah so what I have to do now?

For how long I can't play?

[karmic skiff]

Tnx

[ancient cedar]

Please read those merit rules thoroughly, all your questions are already answered there.

[limpid cypress]

I can't understand

[near briar]

I bought an account and the old owner have contacted pubg and got account back is dat something u guys could help me with

@lime juniper @celest shadow

[celest shadow]

Selling, buying or trading game accounts are against PUBG MOBILE's terms of service. If you decide to participate in such activities, you are responsible for the risks and consequences.

[storm flume]

Please do not use languages other than English, @reef orbit. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[reef orbit]

The account was stolen, all the bindings were deleted, please help to restore

[oak ocean]

Mine too they did it like that

[storm flume]

Please contact the customer service for further assistance, @reef orbit. Refer to subpoint 5.4 in #faq for further information.

[reef orbit]

Pass the link

[heavy fulcrum]

It not possible

[visual merlin]

hello
I want to ask for help, since my account was stolen by a familiar person, there is nothing left of the bindings!!!

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[native anvil]

Could you please elaborate more?

[upbeat wolf]

Hello, I ask you to help, as the matter is serious and a matter of life or death. I have a friend who was in a relationship with a person and he had the password for her account in Bebji. After several problems, he parted, but he linked her account to a third party and still logs into the account and publishes pictures of her +18 and threatens her. He talks to her friends impersonating her. What I want from you is to permanently ban the account, because she is banning it through an application for a period of 60 days. Consider her your sister, as the matter is really a matter of life or death.

[cyan citrus]

You can report such inappropriate profiles directly through in-game to the customer service, @upbeat wolf.

[upbeat wolf]

I tried more than once from within the game and from several accounts, but no one interacts with the issue despite its seriousness

[cyan citrus]

Please share a screenshot of the response from the customer service, @upbeat wolf.

[flat bobcat]

I have had a complex conversation in #996458713126797405, but the entire thread seems to be missing. Can anyone explain what’s happened to it?

[upbeat wolf]

No one is responding

[cyan citrus]

It looks like you contacted them today, @upbeat wolf. Please wait patiently for their response first, and if it does not get resolved through the customer service, you may share screenshot of their response here.

[upbeat wolf]

Not today i contacted them in 7/2/23

[cyan citrus]

It is stated February 9 in your screenshot, @upbeat wolf:

[cyan citrus]

Please wait patiently for their response. A delayed response from customer service can be expected as they receive an enormous number of requests every day. Feel free to share a screenshot of the response from the customer service if it does not get resolved through there, @upbeat wolf.

[upbeat wolf]

Please, is there an opportunity to help me, or do I search for another side, because the matter is serious and does not accept procrastination

[visual merlin]

a friend came to visit and asked for my phone number, sent a code to log into my account and logged into the game for 15 days, changing my number to his own.
I tried to contact him, but it was all in vain

I wrote to the developers of the game, but to no avail. it all started on January 22.

[cyan citrus]

Refer to my this response, @upbeat wolf.

[native anvil]

Please try to contact them again. We are not affiliated with Customer Service, we cannot help with account-related issues through the community.

[slender glen]

Hell, I have a problem

Hello *

5330889695This is my friend ID who took a ban for no reason or cheated 3 years ago

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slender glen.

[silver orbit]

Hello*

5808041713my account was stolen please help me get it back

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @silver orbit.

[silver orbit]

I lost access to the facebook account that was linked to the account that was stolen
@cyan citrus

[cyan citrus]

In that case, please contact the customer service of your social media account: https://www.facebook.com/help, @silver orbit. We cannot help you with account related issues through the community.

[flat bobcat]

I posted this about an hour ago and wonder if it’s been missed?

I have had a complex conversation in #996458713126797405 , but the entire thread seems to be missing. Can anyone explain what’s happened to it?

[spice zinc]

I am getting server restricted area from an hour what to do

?

[dusty crow]

wait till server time resets and then play solo ranked matches. These mods barely know the game

[spice zinc]

#questions please help

[dusty crow]

while I appreciate that you work hard by staying up all night, it's also important to get some rest too. Everyone needs rest, including the game servers

[feral forge]

Begging is any form is not allowed in this server, @atomic flume. You may want to go through the #735483472432594994 before you participate in this server.

[feral forge]

Where do you currently reside?

[karmic skiff]

Hey bro
Sorry the recalled point have limit 150 point but this gun want 160 point 😐😐
What about?

[karmic skiff]

Hey bro
Sorry the recalled point have limit 150 point but this gun want 160 point 😐😐
What about?

[dusty crow]

Here's your next 10

[karmic skiff]

No

[karmic skiff]

I played match whit my old freinds but dont give any point😐😐

[karmic skiff]

I think this is a baug from pubg😐👍

Please answer to me i want this gun🥲🥲

[spice zinc]

@feral forge Nepal

[boreal storm]

help?

[karmic skiff]

What does it mean؟

[dusty crow]

play with someone else from that list on another day

[feral forge]

The event limit for this interface is 150 tokens. Then, from the Bring Back Friends section if you complete all the missions, you can get another 150 tokens, which you will get at least 300 tokens from these two sections all in total.

[karmic skiff]

I did it before but it didn't work🥲🥲

[boreal storm]

There are no solutions?

[feral forge]

If they have already reached the team limit, they can no longer gain any tokens from this page.

[karmic skiff]

Sorry i did not understand
Can you help me more?

[feral forge]

It is an issue with your Internet or DNS, if you have already tried to set up the DNS (refer to subpoint 4.3 in #faq) but it did not help, you should also try with a different Internet connection or you should contact your Internet service provider for further assistance in this regard.

[feral forge]

Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective combination and timing in your selected server, if there are not enough players, your match making time will be longer than usual. If you are unable to get into a match, please try again in a different time.

[karmic skiff]

Thank you bro
I love you from iran🇮🇷
Just i want this gun🥲👍

[magic rain]

Ayy Nadia cat, I hab a question 🙋🏻‍♂️ does prime plus give you vouchers every week?

[spice zinc]

I am getting server restricted area. I tried everything restart device . Uninstall and install again

[feral forge]

I am unfortunately unable to answer you in this regard, as it is not available in my region. You may try to ask other players in #pubg-mobile or wait and see if any other players can answer your question.

[feral forge]

Where do you currently reside?

[magic rain]

[karmic skiff]

Ok i played with player in all but don't get any point

[feral forge]

You need to play with the players that you have recalled via the social media platforms, not old players.

[karmic skiff]

I have been trying to get points for three or four days but it is useless

Ohhhhhh my god

[dusty crow]

[karmic skiff]

😂👍

[karmic skiff]

I need taht😂

[karmic skiff]

Ok after that?

[feral forge]

You will have to be friends with these players on the social media platform that you use to link to your game account. For example, you are friend with a player, both of you have linked Facebook to your game account, and if they are inactive for awhile, you should be able to send a message to them via this interface and invite them to return to the game and complete missions with you.

[karmic skiff]

I understood
Thank you
And what about this code?

[karmic skiff]

Where should the new player enter this code?

[flat bobcat]

I’m sorry if I appear like a pest at this point, but my previous two posts on the subject have gone unanswered, with all other support queries being answered swiftly.

I made a post in #996458713126797405 about the odds on crates. A long conversation ensued with @lime juniper and this afternoon I notice the entire thread has been deleted. Can anyone help explain why?

[feral forge]

When a player return to the game, they will get Returner Mission, where there is a page for them to enter this code given by the player who recalled them back to the game.

[worthy sinew]

Are you refering to this : #1065256616846442506 ?
Consider using search in feedback next time.

[unique pewter]

Help

<@&639889499718942720> 🔝

[ebon granite]

I am getting server restricted on my wifi but on mobile network I am let in what should I do ?

( I can play on mobile network )

[storm flume]

Please do not use languages other than English, @unique pewter. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[karmic skiff]

Ok
I requst to my freind and he accept my request
This is page return mission
Where my friend should enter my code?

[ebon granite]

@feral forge please help kari de

[karmic skiff]

Thank you bro❤️

[ebon granite]

Welcome

[flat bobcat]

Thanks @worthy sinew , strange how it’s disappeared from the list view.

Settings got changed, never mind.

[unique pewter]

Hello, I have a question why pubg mobile rendering is 350 m and how to solve it@storm flume

Hello, I have a question why pubg mobile rendering is 350 m and how to solve it

You have a problem with rendering in the game, my phone pulls at maximum settings Well, the rendering is only 350-400 m

How to solve the problem with rendering in the game To make the rendering to the maximum

@polar marsh

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @fast moat.

[unique pewter]

Help 🙂

[native anvil]

Please share a screenshot or video recording of the issue you are facing.

[native anvil]

Do you mean that you can't see players who are located 350-400 meters away from you?

[ebon granite]

Okie

[karmic skiff]

Hey bro you can answer to me?

[unique pewter]

@native anvil Yes, you are right. I do not see the player for 350-400 m and I do not see the drawing of buildings

[native anvil]

Hello, how may I help you, @karmic skiff?

[unique pewter]

@native anvilHow can I increase the rendering to the maximum

[karmic skiff]

#questions message

[unique pewter]

@native anvil That is, there are players for me But I don’t see them Because the drawing of the game does not shine through more than 350 m how to increase it

[karmic skiff]

What is your device?

[native anvil]

The ability to view buildings from a long distance will vary based on your device, but the maximum distance you can see players is 350-400 meters. If you have any feedback or suggestions regarding the game, please feel free to share them in #996458713126797405.

[karmic skiff]

Where are you from?

[unique pewter]

@karmic skiff

@native anvil

[native anvil]

It means that the game may not be available in the region you are currently located in. For further assistance with this, you may try to contact the customer service through inside the game.

[unique pewter]

@native anvil Yes, there is a suggestion and options Please make the rendering of the game up to 600 m because it is too small

[native anvil]

Feel free to use #996458713126797405 to share your feedback and suggestions regarding the game.

[unique pewter]

@native anvil Shouldn't these settings be drawing as much as possible?

[native anvil]

You can adjust the Graphics to "Smooth" and set the Frame Rate to "Extreme" if it is supported by your device, in order to get more FPS.

[unique pewter]

@native anvil Friend I don't need more FPS I need game rendering

[native anvil]

As I mentioned to you, this is the farthest possible distance you can see players.

[ebon granite]

Ok but how I am able to play from months and I playing daily this happening from yesterday and I am able to play on mobile network

This problem only coming in wifi

[native anvil]

Also, please refer to this response, @unique pewter.

[ebon granite]

I sharing video .......

[unique pewter]

@native anvil

[native anvil]

Please try to change your DNS settings. Refer to the instructions provided in #faq sub-point 4.3 and see if it makes a difference.

[ebon granite]

Nothing happened

I tried

Now it says server not responding

[native anvil]

Please refer to subpoint 4.8 in #faq for possible solutions.

[cold drum]

any support available

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cold drum. Remember to read through #faq before asking questions in the support channels.

[karmic skiff]

You can help to me?

[vapid folio]

any support available?

my account stolen i need help

[storm flume]

Please contact the customer service for further assistance, @vapid folio. Refer to subpoint 5.4 in #faq for further information.

[hallow crescent]

Hello sir please help i got 11 strike on my channel please i wanna know why this happened to my channel

[inland fox]

where is the Pubg Support?

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @hallow crescent. We may otherwise have to mute you.

We are unable to provide assistance if you do not ask a question or state a problem, @inland fox. Remember to read through #faq before asking questions in the support channels.

[devout ginkgo]

How do i become a pubg mobile partner

[native anvil]

The PUBG MOBILE Partner title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community manager's discretion.

[mortal hound]

@lime juniper can i dm you?

I got some pubg private topics i would love to discuss… most especially giving feedback to those who are left in the dark.

[devout ginkgo]

How do i go about it?

@native anvil

[native anvil]

You may refer to Community section under Roles in #735483472432594994 for more information about PUBG MOBILE Content Creator Program.

[winter narwhal]

Any one can help?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @winter narwhal. Remember to read through #faq before asking questions in the support channels.

[jagged blade]

any one help

[upbeat quiver]

Hello , I got 10 years ban from pubg without any reason , I wanna know why this happened to my account .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upbeat quiver.

[lilac thistle]

Hello all, My account stoled by someone from ukrain,I have access to Gmail but when I try to connect,its says two step verification and that phone number is not my number😭

In game*

I have every info about my account just that phone number in game is not my number and I want to remove that but I cant, Please Help Me🌹

[junior birch]

Please contact the customer service for further assistance, @lilac thistle. Refer to sub-point 5.4 in #faq for further information.

[lilac thistle]

It says diffrent sir,I have access to my Gmail,but I want to remove that phone number set by another guy in game

Im close to crying really,I have so many items on that account and that was 74 level account

[dense acorn]

Web3🥲

[native anvil]

Hello, how may we help you, @jagged blade?

[native anvil]

Please be advised that only the in-game customer service can help with account-related issues.

[pliant tartan]

Hello, where do I know how many previous seasons were dated @native anvil

anyone here ?

[fathom wind]

Hi

How can i transfer to pubg from bgmi

[pliant tartan]

@celest shadow

[fathom wind]

@celest shadow

[celest shadow]

What do you mean?

[celest shadow]

This is not possible.

[pliant tartan]

For example, RP is the season from January to March ،
I want to know how many of the previous ones were dated@celest shadow

I'm talking about the previous season's RP 2022

i mean that

!

[celest shadow]

You may refer to previous patch notes in https://www.pubgmobile.com/en-US/news.shtml.

[pliant tartan]

Done done thank you

Jazak allah

[dense acorn]

Is it different?

[fathom wind]

Yes

[deft path]

My friends, I have a problem with the game. Why does the mouse appear sometimes during the gym and does not disappear? I have to close the game and open it again. Is there a solution other than closing the game?

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[deft path]

okay thanks

[native anvil]

You are welcome!

[harsh hamlet]

This is happening more frequent and I don’t know what to do

[native anvil]

Please refer to subpoint 4.8 in #faq for possible solutions.

[harsh hamlet]

I have but disregard the graphic section

So do I have to lower my frames to ultra?

Well, I’ll try 4.8 again.

My bad. I read 4.7&4.8 as one.

[unborn flame]

Hello guys. Anyone who can help me here? I lost my pubg account. I cannot use to login in with my social account and my phone and mail. What should i do?

[storm flume]

Please contact the customer service for further assistance, @unborn flame. Refer to subpoint 5.4 in #faq for further information.

[karmic skiff]

@feral forge

[karmic skiff]

🥲

[stark pulsar]

hi, i lost access to my pubg account, now I wanted to log into it, I was logged in through facebook, access to it was lost, but I have screenshots of my profile, what should I do in this case? I can attach screenshots (which was made by my friend in the game)

by the way, I remember my facebook number, but the number was lost a long time ago and I can’t restore it because I’m in another country, I tried to restore it but it didn’t work

[jagged blade]

@native anvil my account is hacked, how can i get it back ?

[karmic skiff]

@feral forge

[sweet merlin]

❤️ i waaaaaant

[worthy sinew]

You may try asking other players in #pubg-mobile chat regarding Recall Event.

[limber bear]

Good evening, PUBG team, my account has been banned for ten years for reasons I do not know; my friend and I were playing a two-way match and then I got out. I respect you and love you very much and I know that the right belongs to its owners, I respect the company’s policy, but I hope to undo this mistake and review my account again, I did not violate my favorite game and I was always keen on my integrity
Thanks pubg team -(name : LBWxMESSI
ID: 5176091055
Banned date : 4-1-2021)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limber bear.

[slow ruin]

how i can enable ultra smoth?

[frozen vigil]

hy

[ancient cedar]

You can access your account if you have a secondary login method connected other than Facebook.

In case there is no secondary login method other than Facebook, please contact Facebook support and try to recover your Facebook account. There's nothing which can be done from game's side.

[stark pulsar]

I don't remember if I linked another social network, how can i know this?

[ancient cedar]

If your device supports Ultra FPS option with Smooth Graphics, you can enable it from Settings > Graphics and Audio.

[ancient cedar]

Hello, do you require any assistance related to PUBG MOBILE ?

[ancient cedar]

Please contact customer service. For further assistance on how to contact customer service, refer to sub-point 5.4 in #faq.

[ancient cedar]

I didn't get you, could you elaborate a little?

[karmic skiff]

Thanke you
I understood
This is your account ?
You can entar my code?

[storm aspen]

‏Good evening pubgy mobile team old player I got banned without reason, the banned reason. but I hope to undo this mistake and review my account again, I did not violate my favorite game and I was always keen on my integrity .
‏ID 5158729797
9-2-2023 Banned date

[polar marsh]

Please refer to the private message from @polar marsh for further information, @storm aspen.

[spiral cedar]

my account was hacked, there is all evidence that the account is mine, there are checks from Midasbuy

[storm flume]

Please contact the customer service for further assistance, @spiral cedar. Refer to subpoint 5.4 in #faq for further information.

[delicate raven]

My YouTube channel was shut down by YouTube because inaccurate strikes by the PUBG.
I didn't know it's by PUBG. And I didn't know how to restore my YouTube.
After nearly one year my YouTube channel got restored with the help of error but it's fully deranked now and all my previous watch time is getting eliminated daily . One of my video had 418 watch hours and other 226 and they were fully ranked at that time

@warm wren can PUBG do any compensation for this now?

[compact bronze]

what this proccesing means

cuz i want to unlink the number

[warm wren]

I’m no staff here..

[hot forum]

Please ban this video

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @hot forum.

Please send your concern in #1055891271849353226 and wait patiently for a response, @delicate raven. We may otherwise have to mute you.

[lime juniper]

Not caused by inaccurate strikes, no. You already received information on what you should do to avoid such strikes again. This is not our fault. ;)

[compact bronze]

@lime juniper ?

[storm flume]

Please contact the customer service for further assistance, @compact bronze. Refer to subpoint 5.4 in #faq for further information.

[hot forum]

Please strike this video https://youtu.be/N8svQVOAYnE

[compact bronze]

@lime juniper how do i recive the claim from support

?

on pubg mail

or where?

[hot forum]

Please strike

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @hot forum.

[cyan citrus]

Could you elaborate?

[hot forum]

Please Urdu speak

[cyan citrus]

You can only use English language here, @hot forum. If you would like to seek assistance in your native language, you may look for a regional community through #735483472432594994 sub point 3.1.

[karmic skiff]

My friend dont have this mission 🥲
I think he logined 5 6 day last

[cyan citrus]

It means that your request is currently in the process of being reviewed. Once evaluated, the status of your claim will be updated.

Please do not send nonsensical messages and move to #chat channel for discussions, @hot forum.

[fringe ridge]

Hey, I need help with question. When I buy Lion Champion- QBU skin, can I bring it to spawn island in Erangel and use it there?

[cyan citrus]

If the gun is Legendary or above, you can, @fringe ridge.

[fringe ridge]

Are you sure, QBU is not Erangel map gun

[fringe ridge]

but can u still use it on spawn island?

[unique temple]

hey there.. i'm played pubgm in game loop emulator and i have problem from last weeks i asked gameloop support but he said it's game problem not from emulator so i want know when that problem fix .. problem is after first game i play after sign in an turn back to loppy i have black screen and can't control anything.

let me know when i get update to fix it

[fringe ridge]

Gameloop is laggy for me also just play on phone I guess

[cyan citrus]

Yes, you can only in the Spawn Island.

[fringe ridge]

Okay, thank you bro, I didnt found information about it on Youtube so I didnt wanna buy before I know

And when its Perament it wont be removed even after updates?

[unique temple]

it's run smoth but this problem run for last weeks

[fringe ridge]

idk gameloop doesnt run smooth for me

so I gave up playing there

[delicate raven]

This is error of PUBG error!🙄.
It could have been restored the very second day but I contacted YouTube multiple times as I had no idea it's because of PUBG aggressive and unfair strikes.
Compensation should be given to me my 700 hrs watch time is getting wasted because of PUBG now.

[fringe ridge]

anyways I think Quandi can help you

[delicate raven]

@lime juniper

[cyan citrus]

You are welcome!

[cyan citrus]

Do you mean the gun skin?

[lime juniper]

It is your own responsibility to follow our streaming policy, which is outlined in our terms of service and which you accepted when creating your PUBG MOBILE account.

[fringe ridge]

Yes and I can use it forever

Wait I will send screenshot you will understand better

[cyan citrus]

Yes, if the skin is permanent, it will always stay in your inventory, @fringe ridge.

[fringe ridge]

Okay, legendary is pink right?

so any purple skins doesnt work?

[lime juniper]

Besides, you are not entitled to stream our content. We can take it down for whatever (or no) reason.

If you continue to complain about this, we are happy to consider taking down your channel again. Be happy you got it back at all. We made an exception for you, but maybe that was a mistake.

[fringe ridge]

this

[cyan citrus]

Yes, it is Legendary and you can use it in spawn Island, @fringe ridge.

[fringe ridge]

And all other skins I cant? (expect pan and knife)

Example when buy Scar what is not Legendary, I cant upgrade it to legendary later?

[cyan citrus]

You can bring any weapon to spawn Island that is Legendary or above. Only select guns from the guns that can be upgraded in the lab can have different form as they are upgraded further. Guns that are not available in the lab cannot be upgraded or changed, @fringe ridge.

[fringe ridge]

Okay

@cyan citrus btw I agree with this report, Gameloop emulator is laggy in pubg mobile, idk is it game or emulator problem

[cyan citrus]

We provide community support only for mobile platform, @fringe ridge. For further assistance with GameLoop, please visit their website: https://www.gameloop.com/.

[fringe ridge]

I understand

I can exchange only 25 silver in day @cyan citrus

[cyan citrus]

Could you elaborate, @fringe ridge?

[cyan citrus]

Please share a video recording of the issue you are facing.

[cyan citrus]

Can you share a screenshot of the event that is missing?

[karmic skiff]

Yes sure

[cyan citrus]

Oh, are you referring to the Recalled Friends event, @karmic skiff?

[karmic skiff]

Yes

[cyan citrus]

Can you ask your friend to share a screenshot of this page, @karmic skiff?

[karmic skiff]

Ok i tell to him take a video
Its okay?

[cyan citrus]

Sure, @karmic skiff. Thank you.

[rapid bough]

Hello, i am trying to report a page for a person who using hack while playing pubg.. when i filling the form it’s ask for identifier

But I don’t know what’s want!

[cyan citrus]

This can be any 12 digit identifier of your choice, @rapid bough.

[rapid bough]

Still didn’t get it, they ask for my id in pubg? Or my name in here!

[cyan citrus]

You can choose any numeric value of your choice, @rapid bough.

[rapid bough]

Then! How this will help if there is any rewards?

[worthy sinew]

You can use any 12-digit numeric value of your choice, @rapid bough . If you wish to be eligible for rewards, use the same identifier for all future reports.

[rapid bough]

Hmm, thanks @worthy sinew @cyan citrus

[worthy sinew]

You're welcome !

[high gate]

Someone made a purchase at the pubg with my credit card information. Where should I go about this issue?

[storm flume]

Please contact the customer service for further assistance, @high gate. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

This should be an issue from the emulator side as I'm not familiar with anyone reporting such an issue using a phone device, @unique temple.

[unique temple]

I submitted a report to the emulator support and they told me it was a problem with the game

[cyan citrus]

Feel free to provide a video recording of the issue if you are able to reproduce it using a phone device, @unique temple.

[unique temple]

Are you aware of this problem or is it new?

[cyan citrus]

As mentioned previously, I'm not familiar with anyone who reported this issue before using a phone device, @unique temple.

[unique temple]

If there is no solution?

[cyan citrus]

You may try to reinstall the game or GameLoop, @unique temple. Also, I recommend upgrading your operating system.

[unique temple]

I already did that yesterday, deleting the emulator and the game from the roots, then reinstalling them, and it didn't work

[cyan citrus]

Please try to upgrade your operating system, @unique temple.

[unique temple]

It worked on this operating system absolutely smoothly, and the required specifications are the least Windows 7?

[night cloak]

Hi, how can I restore my account?

[cyan citrus]

We unfortunately will not be able to help you with this any further as we only provide community support for mobile platform.

[cyan citrus]

Hello! Please add more details about the issue you are facing.

[unique temple]

dn. ty.

[night cloak]

Can we switch to Russian?

[cyan citrus]

You can only use English language here, @night cloak. If you would like to seek assistance in your native language, you may look for a regional community through #735483472432594994 sub point 3.1.

[night cloak]

Hello

Hello, can you help me? My account was blocked for 10 years and what to do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Guys is it possible that we could get godzella backpack in mythic forge and not have to wait for colab

[cyan citrus]

You may provide your feedback regarding this through #996458713126797405 in compliance with the channel's guidelines, @night cloak.

[night cloak]

I'm question not suggesting

[cyan citrus]

We don't have information regarding this. If you want certain items to be available in the game, you will need to provide your feedback regarding this through the #996458713126797405 channel, @night cloak.

[sharp monolith]

Account hacked pls help

when i was going to delete link with support 6 days passed and they removed my link

[storm flume]

Please contact the customer service for further assistance, @sharp monolith. Refer to subpoint 5.4 in #faq for further information.

[pliant tartan]

@cyan citrus
Hello Twitter has indicated that no one can log in to Twitter after the 9th of this month ، No one can log in to Twitter. I think they mean you have to pay. What should you do ،
What about those whose accounts are just Twitter?

[cyan citrus]

This does not affect your PUBG MOBILE account, @pliant tartan. You should be able to log in normally.

[pliant tartan]

So it won't cause problems with my account if I don't do anything else and just Twitter?

[cyan citrus]

Yes, @pliant tartan.

[pliant tartan]

Thank You . Mr

[cyan citrus]

You are welcome, @pliant tartan!

[fringe ridge]

Game is just lagging sometimes on Gameloop, it doesnt run smooth on any graphics

nothing else wrong

[cyan citrus]

Refer to my this response, @fringe ridge.

[fringe ridge]

Okay

[wheat lynx]

Its possible to get esport custom room to make scrims and tournaments?

[dire stag]

Hello, I took a band for a day because of an alliance with another person. I want to know if all my points will be deleted?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dire stag.

[cyan citrus]

If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml.

[barren elm]

@night cloak sorry about that have you got it back? Same thing happens to my daughter

@dire stag really how was that?

[lethal galleon]

@polar marsh My account was originally banned for 30days. I have waited and passed for 30days now, and my account is not yet unbanned.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @lethal galleon.

[sullen nacelle]

I have question about the crew challenge scores on the rankings shows we have 34 eliminations but we have 53 eliminations so is the scores messed up?

[cyan citrus]

Only the best 6 matches will count towards the All-Talent Championship rankings, @sullen nacelle.

[sullen nacelle]

Ohh

Okay thanks for the info didn’t know that

[cyan citrus]

You're welcome, @sullen nacelle!

[sullen nacelle]

Is it 6 matches from each day? We only played day 2 6games and day 3 6games

[cyan citrus]

The best 6 matches every week will count towards All-Talent Championship rankings, @sullen nacelle.

[sullen nacelle]

So from all 3 days it takes only 6 matches and people have over 200kills in 6matches? Doesnt seem right, would have to get 20kills each game

But if you say so

I think you mean 6matches from each day

[frank scroll]

H

[cyan citrus]

No, best 6 matches every week.

[cyan citrus]

Hello! How may we help you?

[stoic fog]

My account is not logged in to the game and the code is sent to the mobile and I forgot the password and change the password and it does not open

@cyan citrus

[wheat lynx]

@cyan citrus thank you for your time

[storm flume]

Please contact the customer service for further assistance, @stoic fog. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @honest atlas. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

You're welcome!

[agile quartz]

i have a question

regarding the merit system

[cyan citrus]

Feel free to state your question, @agile quartz.

[agile quartz]

how do i recover merit points

since i dont get any after finishing solos

i checked the merit stat and it says i have 6 more recovarable points today

[cyan citrus]

It means you can only recover 6 points today, @agile quartz.

[agile quartz]

that was not my question tho

I do not receive points after finishing the match

after i received a violation penalty

even if 6 being the limit i only got 4 today

[fringe ridge]

@cyan citrus I need ur help

quickly

check DM's I cant share it here

[vague flame]

If moderators can kick players

[fringe ridge]

@cyan citrus can you check DM's please?

thing is important

[cyan citrus]

Responded.

[cyan citrus]

The user has been suspended from the server. Thank you. For future reference, please use #discord for matters related to this Discord server.

[orchid hazel]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @orchid hazel. Remember to read through #faq before asking questions in the support channels.

Please do not use languages other than English, @orchid hazel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[orchid hazel]

bought an account for myself..but it has a phone number attached to it and I want to unlock this number

bought an account for myself..but it has a phone number attached to it and I want to unlock this number

[cyan citrus]

Selling or purchasing game accounts is against PUBG MOBILE's terms of service, @orchid hazel. We cannot help you with this. Please refrain from mentioning about such activities here.

[slow barn]

Ban him

[cyan citrus]

Please use #discord for matters related to this Discord server, @slow barn.

[night cloak]

the crew name 💀

[trim sierra]

@royal pilot

[drowsy quarry]

User ID: 927605775436763198

[cyan citrus]

The user has been suspended from the server, @drowsy quarry. Thank you. In future, please use #discord for matters related to this Discord server.

[cyan citrus]

Please use #discord for matters related to the Discord server.

[drowsy quarry]

alright thanks for the quick ban and didn't know #discord was thing

[cyan citrus]

No worries, @drowsy quarry. Thank you.

[boreal karma]

@cyan citrus

[green agate]

Please provide a 2nd screenshot detailing their floating profile.

[dapper sun]

@green agate

anything else mate?

[green agate]

Reports must be from a Mobile phone.

[dapper sun]

bro 💀

sure i will open my phone

[formal hawk]

Hii

[dapper sun]

weird tho

why a phone?

[storm flume]

Thank you for the report, undefined.

In order to proceed, please provide two screenshots from a mobile device: one of the violation in question and one of the user's floating profile. Example:

https://cdn.discordapp.com/attachments/700225985798209668/946792189776756847/evidenceformat.jpg

We are unable to act on your report before these requirements are satisfied.

[green agate]

How can we help you?

[dapper sun]

@green agate

good?

[formal hawk]

my account is stolen by phone number link add how can i make a ticket !

[dapper sun]

anything else?

[boreal karma]

Okey and him sending spam

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[green agate]

Does not show the chat in the background.

@dapper sun Same thing.

[dapper sun]

Common Moderator W

[muted glen]

Hello , i’ve an issue that some one added a mobile number to my pubg account and i want to remove it cause i cannot login i’ve my account full info can you help me please ?

[dapper sun]

I sent like 5 pictures

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[dapper sun]

if this ain't good

then ion know what to do

[green agate]

I do need their ID.

[dapper sun]

💀

[dapper sun]

263825599808798720 @lilac tundra

[cyan citrus]

Please hold your thumb on the floating profile, scroll down a bit and share another screenshot with part of the chat in background, @sullen nacelle.

[sullen nacelle]

Welp deleted the msg request rip

[boreal karma]

Bro im in mobile

Lemme screenshoot in browser

[boreal karma]

@cyan citrus

Here

[dim crag]

Discord User ID

326758047508594698

[boreal karma]

All scam accounts create year 2017

Interesting

[green agate]

The user has been suspended, is there any chance you could give me a 2nd photo that is scrolled down with the floating profile?

[boreal karma]

@green agate can you check this

[green agate]

We can't do anything unless there is a provided 2nd screenshot with the floating profile showing.

The floating profile must have the chat in the background.

[sick shale]

Your connection is too bad.

[boreal karma]

Flotaing profile?

[green agate]

This is a Floating Profile,

[boreal karma]

Ok

Here

[green agate]

It must show the chat in the background.

[boreal karma]

Ok

Here

[drifting gate]

Excuse me, who do I talk to to report hacking issues, thanks.

[boreal karma]

In game section

[hot crest]

what was this 49 minutes for ?

[sick shale]

Time left until the match starts.

[hot crest]

so how long exactly are we supposed to wait

bc this is the second time

hello?4?

please answer

[fathom kite]

Good afternoon, my account was hacked, a phone number was attached there and I no longer have access to this account, it was tied to this mail with which I am writing to you. nick is there now "sipsolīwork"
ID 543402927. The account was created if I'm not mistaken in 2018, it seems to be in the fall (you have been asking for this for a long time). I can provide payment details, there was a little donation on this account, I can look for receipts.
Can you tell me if it is possible to return the account and what is needed for this.

help me find how I can communicate with a real person, not a bot, to solve my problem

[storm flume]

Please contact the customer service for further assistance, @fathom kite. Refer to subpoint 5.4 in #faq for further information.

[fathom kite]

in the support service, bots that cannot give a normal answer, give me a link where I can talk to a person

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @fathom kite. The only recommended way to contact the customer service is through inside the game.

[fathom kite]

I wrote to the support service in the game, the bot always answered me and ended the dialogue with me, I was never offered to contact a real person

[cyan citrus]

We cannot help you with account related issues through the community, @fathom kite. Please try to contact the customer service again.

[dense oracle]

My account was stolen through a Twitter account, and the thief put his phone number, so I can't log in

UID : 5226639405

RG · BAMSI

[storm flume]

Please contact the customer service for further assistance, @dense oracle. Refer to subpoint 5.4 in #faq for further information.

[dense oracle]

@copper oak My account was stolen through a Twitter account, and the thief put his phone number, so I can't log in

UID : 5226639405

RG · BAMSI

[dense oracle]

it take so much time

[cloud chasm]

[feral forge]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[simple tundra]

please help me to regain access to my account, I was blocked in my social network and I can't log in, but I can provide a nickname and all information on the account.

[dense oracle]

ok thx

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. You may refer to #faq sub point 2.8 and 5.4 for further instructions on how you can contact the customer service.

[weary quarry]

How do i use this

[pliant tartan]

@native anvil
Dear Sir, you say no problem you can log in, but Twitter says 2 days left and can not log in must pay

[native anvil]

From the Lucky Spin page.

[night cloak]

guys pls i want to report one and i have video

any one here ?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[tropic ocean]

is it true that you should remove twitter from your account?

[storm flume]

Please do not use languages other than English, @sullen quartz. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sullen quartz]

I need to talk with custmor serves tom retyrn my account becaus it hacked

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[glossy wasp]

Yo @cyan citrus i am not tripping. Why did pubg add these op bots in the game?

[crude dagger]

Help

[feral forge]

Please use #discord for further assistance in this regard, @crude dagger.

[plucky bramble]

@celest shadow why i cant find discord support channel

[chilly spade]

Tap on #discord to enter the channel.

[plucky bramble]

Where

[plucky ravine]

ban this guy pls

[chilly spade]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK,
@plucky ravine

[slow ruin]

The game files have been modified by a malicious application
How do I repair files?

[cyan citrus]

Can you share a screenshot of the issue you are facing, @slow ruin?

[brittle ridge]

hello who is the moderator here?

I need to contact real live support because the bot can't help me in any way

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brittle ridge. Remember to read through #faq before asking questions in the support channels.

[brittle ridge]

How I'm can spike with real people

[cobalt ocean]

Hello, with whom can I talk about the account (it was hacked) there is a video review of the full account, I can log in, but when I boot up, a sign is displayed so that I enter the code from the mobile phone, I don’t know it, it’s a burglar phone, but my 2 bindings also remained .

[cyan citrus]

Please state your question or the issue you are facing.

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[brittle ridge]

I was scammed because I want to take a real person to the support service

[storm flume]

Please contact the customer service for further assistance, @brittle ridge. Refer to subpoint 5.4 in #faq for further information.

[cobalt ocean]

In general, when I enter the game, a sign is calculated for me so that I write a code from SMS there, the burglar hacked me and put my phone in, and the bindings remained mine. There is a video review of the account.

You can reset this number, and I'll do everything so that you believe that this is really my account?

[storm flume]

Please contact the customer service for further assistance, @cobalt ocean. Refer to subpoint 5.4 in #faq for further information.

[cobalt ocean]

I can't contact support because I can't log in to my account.

[cyan citrus]

You can use the Help option located on the login menu of the game, @cobalt ocean. We unfortunately cannot help you with account related issues through the community.

[cobalt ocean]

And can you tell me to whom I can write about this problem so that they can help me. I will provide all the information that this is my account (Uc replenishment checks, account review video, and so on) and I want to restore my account?

[cyan citrus]

Contact the in-game customer service, @cobalt ocean. That is the only recommended way to seek help for any account related issues.

[cobalt ocean]

Contacted once, they can not help. The only possibility is through your community.

[night cloak]

@static sleet can I use LDplayer on pc to play?

[static sleet]

The only recommended emulator to play PUBG MOBILE is GameLoop.

[night cloak]

ok

[karmic skiff]

Finally i got the gun👍

[compact shadow]

Is name) pls ban

[tropic ocean]

?

[cyan citrus]

Could you elaborate, @tropic ocean?

[cyan citrus]

Please add more details about your concern.

[tropic ocean]

Sure

[cyan citrus]

This should not affect your PUBG MOBILE account and you should be able to log in normally, @tropic ocean. If there is anything that would affect your PUBG MOBILE account, it would be announced.

[tropic ocean]

Thank u Quendi

[cyan citrus]

You're welcome, @tropic ocean!

[pastel saddle]

Hello, I lost my facebook account and it's the only way l linked it with my pubg account and I could not log in anymore. Please help me access my account again. Thank you. Id 5259499062

Hello

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first need to recover access to it by contacting the Facebook's customer service: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game, @pastel saddle.

[pastel saddle]

@cyan citrus what if l couldn't recover access to my facebook account ?

[bitter solstice]

coins that I have purchased on my account are being deleted @cyan citrus

https://media.discordapp.net/attachments/1058725195310968864/1073940634102153246/Screenshot_2023-02-11-15-15-02-95_dac7cc7571c39b392df64923967cf7da.jpg?width=960&height=432

[drowsy pumice]

I have problem to link my account with phone numbers and I entered with email link
Just entered last code I got on phone number just to show problem

[inner wind]

Hello, my pubg account has been stolen, can you help me?

[night cloak]

Where can I see controls on pc?

I can't get out of car and I don't know how to switch between meds and grenades and I don't know how to lay on ground

[quartz rover]

Will Pubgm support the Backbone wireless control?

[rancid badge]

the code is not deliver to me on my phone why ?? and what can i do for the code '

@celest shadow@cobalt ocean

[cobalt ocean]

@rancid badge Code from your account, contact support

[plain fulcrum]

hello, I do not count the achievement of a marksman

[ancient cedar]

Refer to the underlined text.

[naive ermine]

my pubg account was stolen please help me get it back

[ancient cedar]

Please contact customer service for assistance pertaining compromised accounts. For further information on how to contact customer service, please refer to sub-point 5.4 in #faq, @naive ermine.

[wicked marsh]

İ need help emergency

EMERGENCY

[shut current]

Hello, where do I report for illegal team up of weekly matches

This two teaming up during weekly solo matches and sprayed at my friend sleepy fafa @feral forge

[ivory creek]

I lost access to my phone number, help me restore access to my account.

[sturdy flame]

My account got scammed i need help

[junior birch]

Please contact the customer service for further assistance, @sturdy flame. Refer to sub-point 5.4 in #faq for further information. And @ivory creek, please wait for a response.

[junior birch]

Please state your inquiry.

[toxic elm]

Why

[lofty basin]

I am not getting a code to restore my account by phone number, help me restore access to my account.

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[native anvil]

Please change your game language and share another screenshot in English.

[ivory creek]

What's next?

[native anvil]

We do not recommend the use of third-party peripherals such as triggers or joysticks to play PUBG MOBILE.

[native anvil]

They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[native anvil]

Please make sure of the following:

▫️ The number "0" is not present at the start of the mobile number.
▫️ Switch your network connection between Wi-Fi and Cellular.
▫️ You are in an area with good cellular coverage.

Otherwise, you can try again later, as there is a daily limit on the number of verification codes that can be sent. You should also uninstall any apps that might be blocking spam messages from your device. If you still do not receive a verification code, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[quartz rover]

Okay sir

[lofty basin]

if the customer support service does not respond for a fairly long period of time, and the account is needed quite urgently, help in this case

[ivory creek]

I changed my phone number and linked a new VKontakte account to my account, the phone number is also lost. I can't get a confirmation code, help me regain access to my account, I just bought a Royal Pass yesterday.

[muted hemlock]

What's the requirements to get 60 fps

[polar marsh]

Please refer to the private message from @polar marsh for further information, @late sinew.

[solar swallow]

my server is EU why im playing against russians in a russian server?
the ping is way too high more then double

[lofty basin]

if the customer support service does not respond for a fairly long period of time, and the account is needed quite urgently, help in this case

[native anvil]

Please be advised that the moderators of this Discord server are not affiliated with customer service and therefore cannot help with this issue. Only in-game customer service can help players with account-related issues.

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[ivory creek]

They don't answer me

[fair wharf]

@polar marsh

Welcome, sir. I don't have the code. I don't know what to do

[hot egret]

my account got banned without reason how to unban for 10 years : id : 5760377215

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hot egret.

[cyan citrus]

Please wait for their response. As mentioned previously, the moderators of this Discord server are not affiliated with the customer service and we cannot help you with account related issues.

[storm flume]

Please do not use languages other than English, @fair wharf. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fair wharf]

With your permission, the code will not come to me when I do not link the number

When I try to change the link to the number, I don't see the code. Thank you

@storm flume

[native anvil]

Please refer to this response, @fair wharf.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @normal knoll.

[fathom wind]

Bgmi to pubg transfer

[night cloak]

hey please how can i unban my account
i spend 3000$ in my account and i got ban for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[native anvil]

As mentioned to you before, this is not possible.

[terse sentinel]

Hello, I ask you to unban the account under id 5620355708, the person with this account did nothing wrong and really asks you to unban him. He fell under the influence of hackers who banned the account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @terse sentinel.

[night cloak]

I want to remove my third link email but I lost my email

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I try but no response

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.