questions

[ebon plume]

It's the first time hearing from the pubg community say that Bhutan is under India. I am a bit confused about how they look in the country category now. Even if we top up UC we can't see our country. That charges a high rate.

Kindly help me before I re-apply. Thanks

@onyx cairn

[onyx cairn]

Then check for other wrong details maybe.
For further assistance you might ask in the PUBG MOBILE ESPORTS discord server.

[stone pulsar]

Oi I got muted for asking about my mic ban by the bot

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stone pulsar.

[next drift]

my account got hacked

[tired finch]

Astro, only way to get help is by ingame customer support

[night cloak]

If thats the only way then im fked

Bcs ing costume support never helps

[tired finch]

That's not true my brother, my friends account got recovered once, she only had access to Twitter, ingame customer service removed all the linked accounts and asked her to provide them with new email address to link instead

[night cloak]

Come dm

[drowsy elm]

Hello, small question, what do the "critical costs" correspond to in the player statistics? And what is the "average" ratio?
Thanks.

[haughty pollen]

Hello! mistakenly changed the server to the wrong one. after changing the server there was a problem, high ping, the game does not load. please help me change the server or I will be forced to delete the game. Thanks, Nick: Brrr678

[junior birch]

Unfortunately, you will have to wait for the 14 days cool-down to be over before you can change your server again, @haughty pollen.

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[swift lagoon]

Who will help you restore your pubg account? changed my email address and password. there is only my only link via google gmail.com but when I log in to my account, it requires a code from the mail

[junior birch]

Please refer to my this response, @swift lagoon.

Is your PUBG MOBILE account hacked?

Then, you may contact the customer service in-game for further assistance. Refer to sub-point 5.4 in #faq for further information.

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts as we are unfortunately cannot help you with account related issues through this community, @night cloak.

[ebon plume]

@onyx cairn

Is this real customer support

[onyx cairn]

This is a scammer, do not reply with personal information. Kindly report this account directly to discord.

[swift lagoon]

How can I restore my account with 1 of my bindings

[ebon plume]

Yeah that is why I received an email from pubgmobile security

[junior birch]

We are unfortunately cannot help you with account related issues through this community.

[ebon plume]

Where we can get

Account

Back

Immediately I got hacked

[whole panther]

Hello everyone

Can someone in authority take care of it?

[ebon plume]

Please kindly help to get back my id @lyric bobcat

It was from krafton customer support

He saw all the chat regarding this

Through this took advantage of me

Please help

Me

To get back my account

Please

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, we recommend enabling secondary verification.

[ebon plume]

It's linked with Facebook

[native anvil]

They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[ebon plume]

Gmail got hacked

[native anvil]

Please refer to this response, @ebon plume.

[ebon plume]

Where I can chat

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[whole panther]

Hello

I have an account ban problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @whole panther.

[worldly arrow]

We hav rebning ple red san wy plak

[storm flume]

Please do not use languages other than English, @worldly arrow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[stone pulsar]

@native anvil you busy?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stone pulsar. Remember to read through #faq before asking questions in the support channels.

[stone pulsar]

I’m just curious how the system for Pubg m mic monitoring works, like people with muted mic’s are still getting penalized?

[native anvil]

Inappropriate language in both voice and text chat will result in a suspension of the chat typing and microphone usage privileges. If you need further assistance, please contact customer service in-game.

[dawn lagoon]

@native anvil

what does he mean

__Hello Player,

We request you to provide us with 1 proof of payment dated before this month.

Looking forward for your response.__

@native anvil

He wants from 2 months ago?

As I sent proof of payment from 2 years ago and it still asks me like that

I can not handle it

@native anvil

[heady heart]

i'm turkey pubg mobile discort duna i'm saying people are blacklisting me unfairly even though I couldn't say a bad word@native anvil

guys are arbitrarily taking my blacklist, I don't understand

[native anvil]

Proof of purchase must be submitted for any previous month, but not for the current month of February.

[stone pulsar]

But for people that hadn’t typed and mic muted still getting there mic taken away? How does that work?

[native anvil]

We are only responsible for this Discord server. You may send your complaints to the administrators or community team of said regional community.

[native anvil]

For further assistance you may contact the in-game customer service. Refer to subpoint 5.4 in #faq for further information.

[lone dew]

the game has been banned withowt warming cause and i hahave not violated the terms and conditions of the game and i hope that my account will returend and Solve the problem

This is my account ID5382372232

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lone dew.

[gusty jacinth]

Bonus challenge when?

[dawn lagoon]

@native anvil Can you please look in private if I send you some stuff that I don't understand

If you want

[native anvil]

Unfortunately, we do not have any information regarding this.

[gusty jacinth]

Man sad life

[olive zodiac]

what about thik guy

[native anvil]

They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[ebon plume]

@olive zodiac it's same today my account got hacked I don't know how to get back because there is no way to retrieve back.

There is no helpline in pubgmobile

[native anvil]

As previously stated, please reach out to customer service within the game for assistance. Also, please be aware that your account security is your own responsibility. It is important to secure your login information and linked login methods.

[split badger]

What is the difference between 1 and 3 layouts?

[tawdry bronze]

@native anvil Hello, can you give me the ip address of the servers I connect to
playing from the Republic of Azerbaijan. Me and my friends are having trouble
with ping and I want to build a route and ping to find out and figure out what
problem. Just changing two providers and several equipments doesn't work for me.
helped and they told me to check pings and routes to the servers on which I
I play to understand what the problem is. If you don't mind waiting for your
response

[ebon plume]

@native anvil couldn't log in only how can I reach

[native anvil]

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[heady heart]

-@native anvilis there a zone server discort address pubg mobile world established discort server

[native anvil]

1- Left: Movement - Right: Fire (Static button)
This option has movement controlled by sliding your thumb on the left half of the screen, while aiming is handled by your thumb on the right half. The Fire button is stationary and remains in the same position on the right side.

2- Left: Movement - Right: Fire (Floating button)
Like the previous option, movement is still controlled by sliding your thumb on the left half of the screen. However, the Fire button follows your thumb movement on the right half of the screen, so you don't have to move your right thumb to fire. Simply tap to shoot when you've locked onto your target.

3- Left: Movement (Fixed button) - Right: Fire (Fixed button)
This option is a combination of the previous two. The Fire button remains stationary, while the movement controls have been shifted to a fixed on-screen joystick.

[native anvil]

In-game latency depends mostly on your network environment, the server you are playing on and your internet connection. Please make sure that you have a stable internet connection and try to reset your network settings. You can reset your network settings through device Settings > Connection & sharing > Reset Wi-Fi, mobile networks and Bluetooth. After you reset your network settings, restart your device one time and see if it will make any difference.

Additionally, we do not have any information regarding the server IP.

[split badger]

Which one is better then 1 or 3?

[ebon plume]

@native anvil it is not able to retrieve security is tight any way this my pubg id @unborn ingot keep reporting support it

[chilly spade]

Please elaborate.

[ancient cedar]

It depends upon players will whatever they want to use.

[ebon plume]

@unborn ingot just report on my id so that at least he gets banned it's not possible to retrieve it back

[tired merlin]

@polar marsh hi there! So one of my good fiends BEAST recently got his account hacked and he talked to customer support and talked to a PUBG dev and he gave my ID so you guys could verify that it is his account.

I would appreciate if any PUBG dev could contact me and I would happily give my email so my friends account could get his account back

[shadow wraith]

i got a problem on merit and i can't join solo match ITS TAKE'S 15Min

what to do ?!

[cyan citrus]

Try to play the VS AI game mode, @shadow wraith.

[shadow wraith]

its work ?

@cyan citrus

i will try that really good idea

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[tidal roost]

@polar marsh Good afternoon. my nickname is ValekZabivnoy. and I've been blocked for the third time in a row when I kill a lot of opponents in subway mode. I play without third party programs. unlock please.

[night cloak]

Is there anyway to contact support fast?

[junior birch]

You can contact the in-game customer service, @night cloak. Refer to sub-point 5.4 in #faq for further information.

[night cloak]

I said fast and I never actually have a conversation with support there

[heavy fulcrum]

Msg me i think i can describe you how you can do it

[green comet]

Is there actually a JP Voice pack in global? I got teamed with a somewhat JP guy and has it

[sick shale]

It is available in specific regional version.

[green comet]

You mean that both Global and KR/JP version can play together? Kinda lost

[sick shale]

Yes, they can play together.

[green comet]

Alrighty, thanks

[jagged tusk]

My account was stolen, what should I do? changed mail and bindings

[storm flume]

Please contact the customer service for further assistance, @jagged tusk. Refer to subpoint 5.4 in #faq for further information.

[tidal roost]

@storm flume Good afternoon. my nickname is ValekZabivnoy. and I've been blocked for the third time in a row when I kill a lot of opponents in subway mode. I play without third party programs. unlock please.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tidal roost.

[fathom creek]

I lost my account

[chilly spade]

Please contact the customer support, for further assistance, you may refer to #faq subpoint 5.4. @fathom creek

[night cloak]

So i bought something called “Lucky spin draw 10 coupon” for 600 uc accidentally, and it don’t tell me where i have to use it

What do i do

[sick shale]

Can you provide a screenshot of the item? Or where you bought it from?

[hollow heath]

i resubmitted the asset again to pubg mobile esports third party like 4+ hours ago when can i hear from them again?

[night cloak]

I posted it in #media , and there was a drop like yellow called lucky drop, but not like where it sells clothes but there was 10 premiume crates and that coupon

[sick shale]

You can use it in Lucky spins.

[night cloak]

Doesnt work @sick shale

[sick shale]

What asset?

[hollow heath]

it was rejected

for lisence

[sick shale]

What was rejected? I can't understand you.

[night cloak]

Bros english worser than mines

[sick shale]

Can you take a screenshot?

[sick shale]

From the Lucky Spin page.

[sick shale]

It ways approval in progress. You have to wait.

[night cloak]

How

[hollow heath]

okay!

[sick shale]

Will hop into the game and send an example.

[night cloak]

Ill send video ok?0

[hollow heath]

he said he will send example

just wait

[night cloak]

Oh thanks for help xd, found it in the new ultimate spin

Sorry

[sick shale]

Fine, you can use it there to make 10 draws for free. Good luck!

[night cloak]

Alr ty

Got nothing lol

[weary estuary]

Hi.
I permanently deleted my only social account linked to my account 2 years agao. Didn't think I'd play again.
Jow can i retrieve my pubg account?

[weary estuary]

I really want to play again now...

[sick shale]

Unfortunately, it's not possible to recover the account. You can try with the social media platform to recover your linked account.

[weary estuary]

Okay thanks

[jagged wadi]

Hi,is it possible to try and get back an account that was hacked,and now that account is sitting and no one is playing with it.And that is really important.

[thorn dragon]

hi My facebook account has been locked. I lost access to my account. I can't login to my pubg account because my facebook account is locked. I worked really hard to get my account back, but it is not possible to reach the authorities. I couldn't find a solution from the support site in the game. I need your help. As far as I can see, the person experiencing my problem is very few and I couldn't find a solution, please I need your help.

[gleaming panther]

i cant join metro royale

please refix

[cyan citrus]

Please continue with the customer service, @night cloak. We are not affiliated with any of the customer service.

[cyan citrus]

Please share a screenshot of the issue you are facing.

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first need to recover access to it by contacting the Facebook's customer service: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game.

[storm flume]

Please contact the customer service for further assistance, @jagged wadi. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

@cyan citrus can i hace answer

I asked so many times

Its as if im being ignored

[cyan citrus]

What is your question, @night cloak?

[night cloak]

My account has been hacked i have alot of proof that the account is mine and i still have 2 links tho the hacker has linked phone number and when i login it needs code ant it doesn't let me login i want to remove the number

[cyan citrus]

You have already been answered. Please refer to this response, @night cloak.

[night cloak]

Well i have msg but its been alot of time and i j
Yet to hace a response

[cyan citrus]

A delayed response from customer service can be expected as they receive an enormous number of requests every day, @night cloak. We unfortunately cannot help you with your issue through the community.

[night cloak]

Ok thanks

I will see if i get a response

How to send pics in off topic?

[snow kettle]

anyone know if i can recover my PUBGM account? it was linked to FB only and got hacked yesterday and my FB account has been removed within 1 day idk how, pls if anyone know how can i recover it cus pubg is sucking at top in terms of players support

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first need to recover access to it by contacting the Facebook's customer service: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game, @snow kettle.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[night cloak]

@cyan citrus what if the date i put is incorrect but everything is right will i still get my account back

Bcs i had answer for all the 3/4 but im not sure about the date

Can i send off topic pics in #media ?

[cyan citrus]

Please use the #discord channel for support regarding the Discord server, @night cloak.

[snow kettle]

I have my FB account and i log in and out, my PUBGM account got hacked and I tried to contact them in-game but chatbot replied and was useless as usual I tried contact them at pubg official site but no response I even emailed PUBGM-tencent with all the proof and details and screensshots but they replied within a seconds saying i should contact in game support which is useless you, bro i feel like i got scammed.

yes i did

[thorn dragon]

I don't know exactly how to get from facebook support, frankly, it has been tried many times, but no return or account opening status has occurred.

[snow kettle]

same thing happened with wynnsanity within this month but he got his account back cus you know hes a Youtube and spotlight in PUBGM world.

[cyan citrus]

We cannot help you with account related issues other than to redirect you to the appropriate customer service, @thorn dragon. You may try to contact them or create a new account to continue playing the game.

[storm flume]

Please avoid going off-topic, @snow kettle and @night cloak. You may have unrelated conversations in #chat.

[mortal vapor]

Hello support team, my account have been hacked, i gave it to my friend via code on email, but now it says i need 2fa code from phone (not mine) i have linked socials etc. I can’t access cause he deleted my phone number

[night cloak]

i just want a mena server 🙂

[cyan citrus]

Please refer to #735483472432594994 sub point 3.1 for a list of regional communities, @night cloak.

[storm flume]

Please contact the customer service for further assistance, @mortal vapor. Refer to subpoint 5.4 in #faq for further information.

[snow kettle]

how to contact customer service?

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day. The only recommended way to contact the customer service is through inside the game.

[night cloak]

thx ❤️

[cyan citrus]

You're welcome, @night cloak!

[snow kettle]

thanks I guess, just tell PUBG to add live support in-game so We don't go around

[jagged wadi]

What if you lose an account by forgeting the facebook,and there is no way to get the facebook to login to the account

[night cloak]

i need some help @cyan citrus

[jagged wadi]

I have 2accounts 1that i lost 2is hacked

[night cloak]

When I enter PUBG Mobile, it tells me an unknown error: Please restart your phone and try again. Code: 70254604
(I use Google Translate) @cyan citrus

I tried using a VPN and re-downloading the game, same thing

[cyan citrus]

Please share a screenshot of the issue you are facing, @night cloak. VPN usage is not recommended as it can put your account at risk of getting suspended.

[cold halo]

I want to restore my account pubg mobile my account was banned by mistake please fix the issue

ID: 5388403281
username: CANCEL¹

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold halo.

[night cloak]

ok moment

[cyan citrus]

Refer to m this response, @jagged wadi.

[night cloak]

Why i cant change name @cyan citrus

[karmic oak]

Question for all of you.. so many people complaining about getting h4cked. Did these accounts did have 2 factor authentication or not?

[snow kettle]

you can't put whole family name at your name

[night cloak]

Wdym family name

My internet is good, not bad. I always play on ping 20

[snow kettle]

dude it literally says no more than 14 characters

[night cloak]

11 characters is there

Count it

[snow kettle]

no bro that swing isn't character

[mortal vapor]

I ve contacted support in game, where i can get reply?

[night cloak]

What swiny

Swing

[snow kettle]

try remove it it will change

[snow kettle]

what thing between u and u

[night cloak]

Too risky of losing id

[snow kettle]

what do you mean?

[night cloak]

Nvm

[snow kettle]

ok

[night cloak]

I just wasted id card

Now my name trasg

Im crying lmao

[snow kettle]

lol i thought about it

[night cloak]

@cyan citrus pro ?? are you here ?

[cyan citrus]

Please clear game cache and restart your device one time, @night cloak. If the issue persists, change your DNS settings. Refer to #faq sub point 4.3 for more information in this regard.

[cyan citrus]

Feel free to provide your feedback about the game through #996458713126797405 in compliance with the channel's guidelines.

[snow kettle]

watch wynnsanity on yt he recently got hacked he hand more than 2 factor accounts but within a night all of his account links were unlinked or linked to a loser's

[night cloak]

I already did all of this and the same thing
Tip: The game was working fine, suddenly I let the phone charge and it didn't want to enter the game again

[cyan citrus]

What is the device you are using and from where did you download the game, @night cloak?

[night cloak]

My phone: Lenovo A7
Download the game from Play Store

[cyan citrus]

When this notification appears, please try to tap on Retry and see what happens.

[night cloak]

I did this and nothing happened just go back and forth

[cyan citrus]

Did you change your DNS server, @night cloak?

[night cloak]

yes

to

one.one.one.one

[cyan citrus]

Did you follow the instructions here: https://developers.cloudflare.com/1.1.1.1/setup-1.1.1.1/android, @night cloak?

[night cloak]

yes

I Configure it manually

[cyan citrus]

Please share a screenshot of your DNS application, @night cloak.

[snow kettle]

just uninstall it already

[snow kettle]

how to contact customer service

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @snow kettle.

[cyan citrus]

Please use the preferred method, @night cloak. Also, the address has to be 1.1.1.1.

[night cloak]

i can't do it 1.1.1.1

[cyan citrus]

Please use the preferred method and try again, @night cloak.

[night cloak]

ok just wait

[night cloak]

I downloaded the program, ran it, entered the game, and it didn't do the same thing

[cyan citrus]

Do you mean that your issue is resolved now, @night cloak?

[night cloak]

no

[cyan citrus]

Please share a screenshot of your DNS application, @night cloak.

[night cloak]

i will record a video wait

@cyan citrus see it

[cyan citrus]

Got it! Can you please try to clear game data one time? This will delete your all game data and you may need to download it again, @night cloak.

[cyan citrus]

Can you check if you have the developer options enabled for your device, @night cloak? If the developer options are enabled, please try to disable the developer options, restart your device and try to open the game again.

[night cloak]

ok wait

Whaat ?

I got a new problem

[cyan citrus]

Could you elaborate, @night cloak?

[night cloak]

what all Tencent files got deleted

And download it again,I must re-download the game, right?

[cyan citrus]

Please try to reinstall the game through Google Play Store, @night cloak.

[night cloak]

ok 🥲

[night cloak]

it worked pro Thx ❤️

[cyan citrus]

Glad to hear that and you are welcome, @night cloak!

[quiet bone]

Today i checked my banned old account but it's moments not banned so my account unbanned or bug?😐

[native anvil]

Please do not self-promote here, @regal crow..

[native anvil]

Removing a ban from Moments does not necessarily mean that the ban on the account has been lifted. To verify the status of your account, try logging in. If you still see a ban message, it means that the ban on the account is still in effect. However, if you are able to access the account, this means that the ban has been lifted. For further information, please refer to sub-point 2.12 in #faq.

[regal crow]

Yes sorry

[night cloak]

Im having a current issue with purchasing UC, so currently im trying to purchase 60 Uc ( $1.39 ) but it constantly keeps showing " Insufficient Funds " when I have a total of $1.55 in account balance, is this a visual glitch?

[native anvil]

A Value Added Tax (VAT) may result in a purchase error if it decreases your available balance. Ensure sufficient funds before trying again.

[random lynx]

any help?
I can't converted the card!!
in message tell me is automatically converted but is not!!

[native anvil]

You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines. A video recording is required.

[primal orchid]

Good afternoon! I have a question. What should I do if I want to log in via Google play and I get the error "System error. Login error" although I used to log in and everything was fine

[west tendon]

i want to report 1 youtuber who is using x-ray vision

[cobalt lion]

Today’s device login limit has been reached please use a device that has already looged in to the game to continue playing the game. How to solve it i want to log in with a new device ??

[fallow spire]

PUBG should add this Nunavut flag, I’d appreciate it if they add this flag

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @west tendon. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[native anvil]

This means that today's device login limit has been reached. Please use an old device to log into the account or try again tomorrow.

[native anvil]

Feel free to use #996458713126797405 to share your feedback and suggestions regarding the game.

[white vortex]

I have problems with my audio (return or echo) can anyone help me

[cobalt lion]

Can i open it at 00 utc ?? On new device after 35 min ??

[native anvil]

Please clear the game cache and Google Play Games cache, perform a routine repair of the game from the login menu, and restart your device once. Additionally, you may refer to subpoint 4.4 in #faq for further information.

[native anvil]

This issue has been reported in #1061332696615358505. and acknowledged by the community manager, and it will be optimized soon.

[plucky timber]

Why ban admins

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plucky timber.

[austere tide]

Hello, a while ago I lost my cell phone and thus the mobile pubg account, now I was able to recover the id number and the username but I don't remember what email I had it registered with

Can I enter my account again with only the ID and username?

[storm flume]

Please contact the customer service for further assistance, @austere tide. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Please reach out to the customer service so they will be able to help you with this, @sly lichen. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[sullen rune]

Hello , I have link my account with Discord in android now I want to play with I pad but in I pad there is no Discord to open , So how can I open in I pad , thanks

[rancid remnant]

Can someone help me and tell me which region the bonus challenge is yesterday it was in the Egypt region and now it is closed. Thenk you

[feral forge]

The Discord login method is only available if you download the game from the official website: http://www.pubgmobile.com/.

[sullen rune]

It take me to App Store , can I download again from that ?

[feral forge]

For iOS devices, downloading the game from the App Store is the only option.

[heady heart]

can I ask you something, and I @feral forge

[feral forge]

Yes?

[feral forge]

We have no information in this regard.

[heady heart]

tencent games user a... 3650 days ban seven publisher brothers@feral forge

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heady heart.

[sullen rune]

I have download it again but there is no Discord method too

[feral forge]

Because iOS devices do not support download from APK files, therefore it is not possible to login via Discord on iOS devices.

[quick ibex]

hello pubgs. last week i get ban for nothing . i dont use any hack and i respect the rules of pubg so every week i get freez without any reason. iam pro player and i didnt desirve that

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quick ibex.

[brave sluice]

Hello Please Help Me to Unlink My Mobile Number

[cyan citrus]

It is not possible to remove or unlink a linked phone number, but you can change it, @brave sluice.

[regal moat]

hello, I have a problem it is difficult to explain.

I have a bad Internet connection at home and in this regard I have a bug

вот тут например

I have in the screenshot

I don't have a backpack, even though I have it and there are no cartridges, even though I took them, there is no armor and helmet, even though I took them

there are not even first aid kits and grenades, although I also took them

but this is not the most important thing

I have all the people standing still for me everything in the game seems to have stopped

but at the same time I hear sounds I can communicate with people and I run with them

Only for them I move and they don't for me

and if I re-visit in classic mode, I will simply be thrown out of the map

and the earth will be intangible

and I found out that it was just because of the bad Internet, but I used to play on it and there were no problems

there is no such thing in other games

Tell me is it possible to fix this?

but that's not all

there used to be an event in the revival of the football carnival, but as you can see, I simply don't have a button to jump out of the plane

and in the last two screenshots you can see that I have no sight, no weapons, no grenades, no first aid kits, no backpack, no cartridges, nothing in general

[feral forge]

Where did you download the game from?

[dim stump]

how did you contact them help me too😭

[night cloak]

Why it keep crashes when i open a crate?

@feral forge

[ancient cedar]

They are scammers. Please do not fall for such and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[night cloak]

Why it crashes when i open a create

[heavy fulcrum]

That's scammer 🐳

[dim stump]

thnx

[regal brook]

Any news on when the Water Blaster Scar L will appear again?

[solid gate]

Help 🥺😭

[cyan citrus]

We unfortunately do not have information in this regard.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @solid gate. Remember to read through #faq before asking questions in the support channels.

[regal brook]

Nooooo i want it back

[cyan citrus]

Feel free to provide your suggestion through #996458713126797405 in compliance with the channel's guidelines, @regal brook.

[night cloak]

Hi there, why gameloop takes 3 - 5 minutes to load pubg mobile?

I only play this game there, my gpu is 1650 4gb, core i5 9400f, 16gb ram ddr4, 128ssd, 1300hdd

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @night cloak.

https://www.gameloop.com/.

[night cloak]

thanks

[cyan citrus]

You're welcome!

[night cloak]

I found the issue, gameloop must be installed in C desk[SSD] @cyan citrus

[vale crow]

How vietnam version transfer to global

[cyan citrus]

If you're referring to transferring an account, It is not possible, @vale crow.

[vale crow]

Oh

Thanks for support

[cyan citrus]

You are welcome!

[primal orchid]

I did everything as it was written and as it was written in the faq , but I still can 't log in to play games

[cyan citrus]

Please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions in this regard, @primal orchid.

[night cloak]

I want to ask Why do I get banned for 10 minutes so often?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[feral forge]

This channel is only reserved for community support related to PUBG MOBILE, @regal blade.

[regal blade]

Ok sorry

Where can I post such things?

[feral forge]

#media would be more fitting.

[worldly cairn]

People please report acc name: CAPITAN×FLASH

Hecked account

[storm flume]

Please contact the customer service for further assistance, @worldly cairn. Refer to subpoint 5.4 in #faq for further information.

[hollow heath]

Hey do advance room card in Korean version have advance loot settings?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hollow heath.

[hollow heath]

Where is the kr version discord link

[native anvil]

You may browse the Internet for this.

[hollow heath]

Can I ask you in dm

[wraith mason]

I have a question, i lost my uc as a result of “making unofficial purchases” in the charge

[storm flume]

Please do not use languages other than English, @proper torrent. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wraith mason]

why is that?

[cyan citrus]

Please share a screenshot of the issue you are facing, @wraith mason.

[wraith mason]

the uc lost isn’t a part but i was wondering if there is any other consequence

since i just followed what customer support told me to do

[cyan citrus]

The only authorized ways to make purchases are through in-game and through https://www.pubgmobile.com/pay. If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game and your account can get banned depending on the severity of the violation, @wraith mason.

For more information regarding this, please refer to the following support article or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/340-penalties-about-purchase-through-unauthorized-services/.

[wraith mason]

Yes but

When I contacted support

As I didn't receive the uc I purchased

They said that since the charge was still pending that I had to contact apple about getting a refund

[cyan citrus]

You may contact the in-game customer service again for further assistance with this, @wraith mason. We unfortunately cannot help you with your issue through the community.

[wraith mason]

ok no problem thanks

[cyan citrus]

You're welcome!

[toxic mulch]

Hello everyone my account in pubg has been hacked and i can't reach to it can someone help me ??

[storm flume]

Please contact the customer service for further assistance, @toxic mulch. Refer to subpoint 5.4 in #faq for further information.

[meager stream]

my id is deleted how to get it back my id is 55583105370

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[odd mauve]

a not find a support ar

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @odd mauve. Remember to read through #faq before asking questions in the support channels.

[odd mauve]

ok thanks

[native anvil]

There are several ways to minimize weapon recoil in PUBG MOBILE, @proven falcon:

▫️ Grip: Utilize a vertical or angled grip to minimize horizontal recoil.
▫️ Attachments: Employ compensators and muzzle brakes to decrease the amount of recoil generated by the weapon.
▫️ Practice: Regular practice with a weapon will assist in learning its recoil pattern and how to control it.
▫️ Sensitivity: Adjust the sensitivity settings to your preference to make it easier to control the weapon's recoil.
▫️ Stance: Employ a prone or crouched stance to decrease the impact of recoil on your aim.

Additionally, you can observe tips from professional content creators on YouTube to further improve this aspect.

[proven falcon]

https://tenor.com/view/thank-you-sticker-thanks-sticker-line-sticker-cat-sticker-orange-cat-gif-26476683

[native anvil]

You are welcome!

[tame terrace]

My account was banned without using any thing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tame terrace.

[hard hollow]

hello

can i get a private msg please?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hard hollow. Remember to read through #faq before asking questions in the support channels.

[runic aspen]

Hello, I have a problem that when I am logging to my account using the phone number it says failed to login please try again later, how to solve it ?

[native anvil]

▫️Make sure your network environment is in a stable stage.
▫️Try switching your network to (4G or Wi-Fi), and make sure you are in a stable signal area.
▫️Free up some storage on your device.
▫️Try to perform a routine repair of the game from login menu and restart your device.

[shadow wraith]

I GOT BANNED FROM THE GAME FOR 2 TIMES AND I DIDN'T USE ANY THING WHAT'S HAPPEND TO THE GAME

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shadow wraith.

[native anvil]

Please perform a routine repair from the login menu and let us know if that helps.

[tardy niche]

@native anvil no I don't have to do that just i need kill my self and comeback with backpack but this glitsh is so bad like take gun and stay 10s to use it 😒😒😒😒

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @tardy niche. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[left edge]

I got banned for 10 years , I don’t do anything wrong and I’m very very sad

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left edge.

[turbid marlin]

Why isn’t my merit increase

Am playing solo and following the provide rule

It doesn’t go up

It stays at 64

[toxic mulch]

i want to talk to the support please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @toxic mulch. Remember to read through #faq before asking questions in the support channels.

[native anvil]

There is a daily limit to the amount of merit that can be earned. Once this limit is reached, it is not possible to earn any additional merit for the remainder of the day, @turbid marlin.

[storm flume]

Please do not use languages other than English, @verbal aurora. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

Repeat violations will result in merit recovering more slowly.

[verbal aurora]

Help recover your account via email

[native anvil]

Has your account been hacked, or have you forgotten your password?

[night cloak]

I need help, my Account ist hacked i need help

I am to much Money put in my Account

[turbid marlin]

I can’t even earn one

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification.

[turbid marlin]

The customer service

Is bad

[native anvil]

Please refer to this response, @turbid marlin.

[turbid marlin]

I can even recover one merit all day

[turbid marlin]

You guy are ruining pubg

[native anvil]

Feel free to use #996458713126797405 to share your feedback and suggestions regarding the game, @turbid marlin.

[night cloak]

Hello, pubg mobile officials, I'm coming from Turkey, I've been telling you that I've been banned unfairly, Turkey doesn't help in any way. Always the same answers, they are supposed to be thin, what is the wisdom, they do not give the same answer to everyone, I wrote to everyone from their Instagram accounts, they blocked me, please help me, I am very victimized.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[static sleet]

Can you please elaborate some more on what is the Wolfox in your screenshots?

[frosty basalt]

I’ve done that 100 times

[static sleet]

Please refrain from making unrelated comments in the support channels, @frosty basalt.

[pastel cipher]

I don't have a prime plus button on my pubgm account. Can anyone elp me out?

[pastel cipher]

?

[native anvil]

Please share a screenshot of the issue you are facing.

[pastel cipher]

give me 1 minute

here as you can see there is no prime option is my account

[native anvil]

Please try to perform a routine repair of the game from login menu and restart your device. If that does not resolve the issue, please contact the in-game customer service for assistance. Refer to subpoint 5.4 in #faq for further information.

[pastel cipher]

Sir i've tried everything but nothing works for me

[native anvil]

If the routine repair does not resolve the problem, please reach out to the in-game support for assistance.

[proud slate]

Hello, i linked my pubgm account with twitter and phone number, today i try to change the phone number because i lost that number, but i forgot the password and i can't send verification code because as i said i lost the number.
Any solution please?

[storm flume]

Please do not use languages other than English, @silk lintel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[proud slate]

?

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[muted hemlock]

How do I leave a clan

[native anvil]

Clan > Information > Leave Clan.

[muted hemlock]

Yeah, Ty I got out now

[native anvil]

You are welcome!

[delicate galleon]

Dear PUBG developer team, my active PUBG account has been banned legally. I did not use any cheats in the game and I did not make any illegal actions that could cause me to be suspended from the game. I think I have made an inappropriate display. I want to keep a proof of why you closed my account. I request my account to be reopened as soon as possible. I request my account to be reviewed manually, I am considering banning due to game error. I wish you good performance.

ID:5330872052
Level:73
Name:『ＫＡＤＩＲヅ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @delicate galleon.

[austere depot]

.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @austere depot. Remember to read through #faq before asking questions in the support channels.

[river pike]

please help my account was stolen by scammers

[storm flume]

Please contact the customer service for further assistance, @river pike. Refer to subpoint 5.4 in #faq for further information.

[river pike]

my id :5185119115 name JekanSupreme

Where to find 5.4 point

[ebon lake]

I got the silver guru set but the emote was not included

[hasty pilot]

51875387160 iam banned 24 hours please unban me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hasty pilot.

[scenic sedge]

I cannot access my account in the game because it was hacked by another person and linked to a phone number that is not mine ID 5143557491 I have been in the game since 10/7/2018, the date I linked my Facebook account

[sinful zealot]

Hello I have a problem with my Pubg account and I need supporter in Arabic

[night cloak]

Yes, they can.

[storm flume]

Please contact the customer service for further assistance, @scenic sedge. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @sinful zealot. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lucid crystal]

Hello, my account was banned just like that, for nothing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lucid crystal.

[modest grotto]

I have some tech questions, im getting A new iPhone same id will i have to log in again or no?

[runic aspen]

no one of them works

[cyan citrus]

Please try to reset your password and try to log in again, @runic aspen.

[cyan citrus]

If you use a new device, you will need to log in again using the same social media account or login method that is linked to your PUBG MOBILE account.

[modest grotto]

That’s going to be a pain but thanks for following up with me.

[rotund flower]

Cccc

[robust mortar]

How can I block somoen that is not my friend?

[cyan citrus]

It is unfortunately not possible at the moment unless the player is in your friend list or popularity list in the message board, @robust mortar.

[cyan citrus]

Hello! How may we help you?

[robust mortar]

They are on my popularity list @cyan citrus they are number 1. I want them off

[cyan citrus]

Sorry, I meant in the popularity list on the message board, @robust mortar. If they are on the message board, you can block them from there.

[clever patio]

Hello, my account was banned just like that, for nothing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @clever patio.

[dapper hemlock]

Where can I send a link with a guy live-streaming now selling hacks for PUBG?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @dapper hemlock.

[untold wing]

Is there any way to unlock my hacked account banned ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @untold wing.

[runic aspen]

Also not working

[night cloak]

hello, my account was hacked and he's number was added to the bindings, I can prove that I am the real owner of the account

[cyan citrus]

Please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions in this regard. If the issue still persists, please contact the in-game customer service for further assistance.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[topaz leaf]

It's sad and disappointing. It's been almost 9 months since the Red Magic 7s pro was released and it didn't support 90 FPS until now ☹️

[storm flume]

Please refer to this channel's pinned messages for further information, @topaz leaf:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[prisma wind]

Hi, I had s23ultra but I cant put 90 fps on my devise. Can I know when its bien possible?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @prisma wind.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[junior birch]

Please contact the customer service for further assistance, @somber laurel. Refer to sub-point 5.4 in #faq for further information.

[somber laurel]

I can not log in

[dim stump]

@cyan citrus I forgot the number my account was linked to. I just bought a new phone and now it asks for verification coe that is send to the number so can you guide me how to use custumer support to retrieve the mobile number or change the mobile number

[junior birch]

The only recommend way to seek help for any account related issues is through the in-game customer service. Please try to contact them. We unfortunately will not be able to help you with this any further through this community.

[fallow shore]

Is there any problem with twitter ?

Bec i can’t login to my Twitter pubg account

[snow elm]

Hello i want to kniw if i can play with mobile emulator or screen mirroring apps is good to use pubg.... Iwant to know if this break the rule with pubg mobile or no, i want to know so i can play safe!!?

[somber laurel]

Thanks bro for helping me
but unfortunately I can't do anything here

[native anvil]

You can use the GameLoop emulator to play the game. It is the only recommended emulator. You can download it through their website: https://www.gameloop.com/.

[cyan citrus]

Did you save the backup verification codes somewhere or did you enable E-mail verification for secondary verification?

[night cloak]

Okay so i have somekind of issue, i wanted to log in with my other acc to play with my friend, so i want in my facebook and changed account to log in in the account in pubg, but then when i wanted to log in on my main account it still shows the current account i was playing with my friend

Help pls

@cyan citrus

Anyone plz

Dont want to lose acc

[fleet wigeon]

You mean even you logout from your game and login from your second ID, you still getting same ID ?

[night cloak]

Yeah

[fleet wigeon]

Can you try opening facebook in your Chrome app logout from it and try again ?

[night cloak]

Like type facebook.com in safari?

@fleet wigeon

[fleet wigeon]

You are in Safari

Yes yes

[night cloak]

U f too

Ok wait

TYSM @fleet wigeon

It worked

Tysm

[fleet wigeon]

It was a pleasure assisting you, @night cloak . Feel free to come again time to time .

[snow elm]

Ok, what about bluestacks emulator

[native anvil]

The only recommended emulator to play PUBG MOBILE is GameLoop.

[snow elm]

Oki thanks sorry for wasting your time

[native anvil]

No problem, I'm here to help. Don't hesitate to reach out if you have any more questions.

[runic aspen]

Finally, it works, thank you for help

[snow elm]

Thank you soo much

[cyan citrus]

Glad to hear that and you are welcome!

[silver cedar]

Hi @cyan citrus

@cyan citrus I'm server booster, I'm eligible core player role, but i didn't get core player role 🥺

[pallid bay]

Hi my account got banned for nothing how can i submit a email to pubg for unban my account ?
The ban is 10 year

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pallid bay.

[rough skiff]

Hello! Dear Pubg Team. You banned my account for 10 years by mistake! Please check his account!!

Recently I've been trying to log in my PUBG account, but it's showing that your PUBG account is banned for valeting policies even though I didn't break any kind of PUBG rules. Please fix it as soon as possible.

If You will not unban my PUBG Account then I will not play PUBG anymore because I have UC and many achievements in my account, and you have banned my account for violating Regulation.

ID: 5671158637

NICKNAME: ۝丹多ยł۝

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rough skiff.

[storm flume]

Please do not use languages other than English, @delicate ivy. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[deep wyvern]

553595586
Ban him using esp and hack

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @deep wyvern. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[dusk dirge]

Hello

i need Helo

i need Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dusk dirge. Remember to read through #faq before asking questions in the support channels.

[dusk dirge]

i have baned For Temporarly Frozen Due to abnormatlies detect in your emulator

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusk dirge.

[spiral cedar]

my account was hacked, there is all evidence that the account is mine, there are checks from Midasbuy

[tacit saffron]

Hi ineed help

I lost my tweter and Facebook account and i want to remove in my pubg account

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please contact the customer service for further assistance, @tacit saffron. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @wooden night. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wooden night]

My account was hacked by email and the hacker helped by linking his own number to the account. Please remove the secondary verification

[native anvil]

We cannot help you with compromised accounts through the community. Please contact customer service for assistance. For more information, please refer to subpoint 5.4 in #faq.

[quick fiber]

But still banned me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quick fiber.

[orchid flare]

Hello Pubg Mobile support, I think that my account (id 5833755646) was unjustifiably blocked, because I played fair and did not suspect that my teammate (id 5129444931) used third-party programs for the game, I think that my account should be unblocked because -that I did not use anything and did not know that my teammate uses cheats, I hope for your understanding and support, thank you for your attention.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @orchid flare.

[cunning orchid]

Hello PUBG My PUBG account gonna hacked please give me account 😭😭 please

[orchid flare]

Hello Pubg Mobile support, I think that my account (id 5833755646) was unjustifiably blocked, because I played fair and did not suspect that my teammate (id 5129444931) used third-party programs for the game, I think that my account should be unblocked because -that I did not use anything and did not know that my teammate uses cheats, I hope for your understanding and support, thank you for your attention.

[cyan citrus]

Refer to this response, @orchid flare.

[cunning orchid]

Hello PUBG My PUBG account gonna hacked please help me 😭😭 please

[cyan citrus]

Do you still have access to your PUBG MOBILE account, @cunning orchid?

[cunning orchid]

I have links😭

[cyan citrus]

What do you mean, @cunning orchid?

[cunning orchid]

I mean I have all links but hacker,s on verification I don't know why😭

[storm flume]

Please contact the customer service for further assistance, @cunning orchid. Refer to subpoint 5.4 in #faq for further information.

[cunning orchid]

Please reply me personally I give you my account links

[cyan citrus]

We cannot in any way help you with compromised accounts through the community, @cunning orchid. Please reach out to the in-game customer service for further assistance.

[cunning orchid]

Please help me I demotivate 😭

For playing PUBG

[cyan citrus]

We simply cannot help you with account related issues as we only provide community support through this platform. Please contact the customer service and avoid being persistent, @cunning orchid.

[cunning orchid]

I spend money in my pubg account

[glossy wasp]

Am i tripping or did pubg add insane bots in unranked matches? I was 1 tapped 0.0001 from 30m or so after peeking behind a wall

[cyan citrus]

Do you have a video recording of this instance, @glossy wasp?

[glossy wasp]

Yes

[cyan citrus]

Please share it, @glossy wasp.

[glossy wasp]

Here?

[cunning orchid]

Ok thanks

[cyan citrus]

Yes.

[glossy wasp]

Its a 4min video, but i dont think i can post it here

[cyan citrus]

Is this your teammate?

[cyan citrus]

If the video recording is not more than 100 MB in size, you can share it here.

[glossy wasp]

Ive watched the whole video and they r not human, one was knocked by a player and i saw the complete difference. The bots crosshair was only centered and when they get into a fight they semi lock on to them or do a quick 180° or 360° and shoot them.

And no they r not my teamates

Idk how much MB 4min is

I just wanna know if this is a new update or something

Cuz i ive had them 3 matches in a row

[cyan citrus]

Can you please share the complete video, @glossy wasp? If it is more than 100 MB, you can upload it to YouTube and send the the link here.

[glossy wasp]

Ill try

Btw is 6min long

[cyan citrus]

It is fine, @glossy wasp.

[glossy wasp]

Is too long

[honest verge]

My account has been suspended since 2019. We learned that I did not use any hacking programs, nor did I play with hacks at all. Pleased Please help.
Id (5205848645)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @honest verge.

[cyan citrus]

Is it not possible for you to upload it here or YouTube?

[glossy wasp]

sigh I'll updload it on my yt channel

Give me 10min

[cyan citrus]

Sure. Please take your time. Thank you, @glossy wasp.

[lean trench]

hello my accounte have been banned please ia need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lean trench.

[royal zodiac]

i didn't play the game in about a year now yesterday I installed it to get this

how ?

I'm on gameloop btw

[polar marsh]

Please refer to the private message from @polar marsh for further information, @royal zodiac.

[glossy wasp]

Alright @cyan citrus heres the vid

https://youtu.be/HU6dzKI2rTI

[cyan citrus]

Is it always like this when the numeric user identification is incomplete in your spectate point of view, @glossy wasp?

[glossy wasp]

I dont remember, i dont usually pay attention on those things, and i just installed the game again for like a 1 or 2. So i cant really tell.

[cyan citrus]

From where did you download the game, @glossy wasp?

[glossy wasp]

Apk pure

[cyan citrus]

Please uninstall the game and download it again from Play Store, @glossy wasp.

[glossy wasp]

But whyy? 😫

[cyan citrus]

You should install the game only from authorized platforms, @glossy wasp.

[glossy wasp]

But would that be the reason why these bots are in the game?.

And side note; i downloaded pubg kr. I think that means korea, wich doesn't have that much of a difference from the original pubg. Thats why i used apkpure bc i cant install it on playstore

[stuck harbor]

hi. what to do if I was blocked for 10 years, but I never used cheats. account for more than 2 years, recently returned to pubg and immediately blocked. Complained but no response

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stuck harbor.

[glossy wasp]

AND! I play with players that have the original pubg

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @glossy wasp.

[glossy wasp]

U said what?

[cyan citrus]

If you are not using the global version of PUBG MOBILE, we unfortunately cannot help you with this, @glossy wasp.

[jovial zealot]

how do i use firearm stickers

[glossy wasp]

Alr. I guess ill just deal with it than

[cyan citrus]

Could you please elaborate?

[jovial zealot]

they're called that

i get it by trading 120 graffitis

i see they are so unknown there's absolutely no information on them

[shell lion]

Dudes hacking on stream. Guessing someone has links.
https://www.tiktok.com/t/ZTRGAJW1y/

[harsh vortex]

So there’s no chance that’s legitimate. They need to start taking action against the people, I wasn’t moving for almost 3 minutes and they knew exactly where I was and then did the same to my teammates who were all spread out.

[turbid marlin]

Will I lose merit after getting ban for teaming

[night cloak]

Hello I was getting my pubgm uc for prime plus then I get a mail notification saying this

I never made any purchases of uc on any other website

<@&481161015728406538>

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @shell lion.

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

im not reporting cheating

[unique pumice]

Is there any chance to get back hacked id

Only have my number linked on id

[tawdry root]

please am getting server connection error

please am getting server connection error

[storm flume]

Please contact the customer service for further assistance, @unique pumice. Refer to subpoint 5.4 in #faq for further information.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @harsh vortex. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[feral forge]

This issue looks like it has something to do with your Internet connection. Please try restarting your router, change between Wi-Fi and Cellular or avoid areas with many Internet users. You should also try restarting your game and device.

[jade stag]

I took a ban for a day without using any external programs. All there are two gave me a report because I hit them at a distance of no more than 75 meters.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jade stag.

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frozen crest.

[fossil urchin]

مساء الخير
لقد تم حظر حسابي لاسباب يدعون ان عدلت باعدادات اللعبة وانا لست هكر
وانا ليس بهكر والعب لعبة من موسم الثاني وهاد شئ غلط من نظام لعبة وانا دائما احافظ على النزاه في لعبة ارجو اعادة النظر في الموضوع انا لست بهكر ارجو منكم حل مشكلتي حسابي العب فيه من بضعة اعوام ومستحيل اخترق قوانين اللعبة
Good evening

My account has been banned for reasons claiming that I modified the game settings and I am not a hacker

I am not a hacker, and I play a game from the second season, and this is something wrong with the game system, and I always maintain integrity in the game. I hope to reconsider the matter. I am not a hacker. I hope you solve my problem.
My account has been playing for a few years and it is impossible to break the rules of the game
Emil:[e-mail]
Name pupg:husseindabbour
ID pupg: 568115559

[storm flume]

Please do not use languages other than English, @fossil urchin. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fossil urchin.

[fervent current]

@lime juniper

I am a content creator and I have submitted a request and I want to know where I will receive the response

@celest shadow

[celest shadow]

You will be contacted when you are selected.

[fervent current]

Thank you 🤍

[dim stump]

no i didnt and it sends a code to the phone number id ont know. I do lnow the email and facebook

[night cloak]

Hello, good day. 🙏 I will order a gaming laptop from a reliable site in the next month. Unfortunately, I don't have room in my room for the desktop system. As a brand, Dell and HP Victus are among my preferences. Is Intel 12th gen 12700H a good mobile processor for PUBG Mobile game? Ram 16 GB DDR5 4800mHZ. Nvidia RTX 3060 (90-115 watts) as graphics card.

[mystic barn]

Hello, I became a victim of a scammer who unfairly stole my
account and canceled all links to the account
my gaming ID is 5339778514
Old nickname 乄ÇR乄MAYTA
A large amount of money was invested in the account, checks and bank statements.
I will attach I need help to return the account to the owner, that is, to me

[dreamy mulch]

My character's data has been lost, I'm playing the game normally, but about 5 hours later when I re-enter, my character is lost and I have to create a character from scratch, hoping for support

[storm flume]

Please contact the customer service for further assistance, @dim stump. Refer to subpoint 5.4 in #faq for further information.

[dim stump]

@cyan citrus i need assistance on how to use it

[cyan citrus]

You can contact the customer service through in-game using the Customer Service option located in the Account settings of the game or through the login menu using the Help option, @dim stump.

[cyan citrus]

This means that either the linked login method was removed from your PUBG MOBILE account or you are using a different login method. For further assistance with this, you may reach out to the customer service through inside the game.

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[dreamy mulch]

but i just logged in on my device at 3h ago

[cyan citrus]

Please contact the in-game customer service for further assistance, @dreamy mulch.

[dreamy mulch]

I did not request to unlink my previous account

[storm flume]

Please contact the customer service for further assistance, @dreamy mulch. Refer to subpoint 5.4 in #faq for further information.

[dreamy mulch]

I have contacted but no response yet

[night cloak]

I understand thank you.

[cyan citrus]

A delayed response from customer service can be expected as they receive an enormous number of requests every day. Please wait patiently.

[cyan citrus]

You're welcome!

[night cloak]

@cyan citrus Thanks for the information. It is 7.7 on the Eastern Anatolia fault line at 04:17 at night in Turkey. There was a big earthquake. Do not hold back your prayers. There are many dead. 😐

[radiant heath]

@mortal hound

@tardy sequoia

Hello, please, I borrowed a friend's account, and the profile was opened on my own device, and when the profile was opened, it was banned for 10 years, and now I do not know the reason for the ban, and my friend refunds his money for the profile. Please answer me because I have no problem with my device, and this is the identification of the profile number: 5322684739

[polar marsh]

Please refer to the private message from @polar marsh for further information, @radiant heath.

[queen sand]

id: 5258705721, nickname: nbKAITO; причина блокировки: внесение изменений в код игры
Доброго времени суток, дорогая служебная поддержка PUBG MOBILE.
25.01.23, в эту дату мой аккаунт был заблокирован из-за внесения изменений в код игры.
Но я бы хотел сказать, что ничего не менял в игре кроме встроенных настроек самой игры, можете проверить все мои матчи и убедиться в этом сами.
Сам я уже давно играю в эту игру, и скажу что я уважаю всех игроков, и не прибегал бы ни к каким либо махинациям, с внесением изменений в код игры.
Надеюсь вы поймёте мою ситуацию, и пойдёте ко мне на встречу, прошу повторно проверить мои матчи и разблокировать мой аккаунт
С уважением, ваш боец!

id: 5258705721, nickname: nbKAITO; reason for blocking: making changes to the game code
Good afternoon, dear PUBG MOBILE service support.
25.01.23, on this date, my account was blocked due to changes to the game code.
But I would like to say that I didn't change anything in the game except the built-in settings of the game itself, you can check all my matches and see for yourself.
I myself have been playing this game for a long time, and I will say that I respect all players, and would not resort to any machinations, with changes to the game code.
I hope you will understand my situation and come to my meeting, I ask you to re-check my matches and unblock my account
Sincerely, your fighter!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @queen sand.

[worthy sinew]

Report online PUBG MOBILE cheating content through https://bit.ly/3soBavK choosing the appropriate social media option, @frozen monolith .

[mystic barn]

Hello, I became a victim of a scammer who unfairly stole my
account and canceled all links to the account
my gaming ID is 5339778514
Old nickname 乄ÇR乄MAYTA
A large amount of money was invested in the account, checks and bank statements.
I will attach I need help to return the account to the owner, that is, to me

[storm flume]

Please contact the customer service for further assistance, @mystic barn. Refer to subpoint 5.4 in #faq for further information.

[wild terrace]

Hello, dear, I am your user in the game PUBG Mobile. My account was banned in the fifteenth season. It was a difficult season for you in terms of system and protection. Many were banned by mistake, and I was permanently suspended without notice. I know how hard it is to be honest in those seasons. Even many were reporting for no reason I have nothing else than my game and account and my game has banned my dear. Please reconsider. My account has no penalty records and was not previously warned about it. And I ask you, my dear, to unblock my account, I made no mistake PS: I'm sorry, I'm not good at writing in English. While my account was banned, I switched my phone, and my internet was bad, so he kicked me out of the game. When I got back into the game my account was banned, I guess that's no reason for my game to be banned. You can check it and send me the required information, thank you all
ID: 5224897599 and
name: SOFY 丨 E‌EZ
Social media: Twitter
, ban effectiveness: 05/11/2020

An important note, please, when you request the file, the PUBG company does not do anything, so it does not respond to my case at all

[little stone]

Does anyone know how to transfer pubg account from one facebook account to another facebook account?

[wild terrace]

I'm very tired and no one has solved my problem yet☹️☹️

[little stone]

Oof

[inner roost]

poor u

[cold owl]

Hellow sir in my pubg account i did not add my number butt if i open my setting its not showing number linked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wild terrace.

[storm flume]

Please contact the customer service for further assistance, @cold owl. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

You can unlink the current Facebook from your PUBG MOBILE account and then link it to the other Facebook account.

For more information on how to unlink your in-game social media account, please refer to the following guidelines to ensure you meet the requirements:

▫️ You can only disconnect one of the linked social media accounts if you have linked two.
▫️ You can only disconnect the social media account that is not currently being used for logging in.
▫️ The current login channel must have been linked for at least 30 days.
▫️ The current login device and the login region must have a login history of at least 15 days in the past 30 days.
▫️ The account unlink will take effect upon the first login after 7 days from the time the unlink request was submitted. You will cancel the unlink request if you log in with the requested account within these 7 days.

[split vessel]

hello
I am using the latest version of Gameloop and pubg mobile, and my internet is excellent.

However, now when I open pubg mobile on gameloop, I keep getting "Loading" , "Request Timed Out" and constantly get redirected to the login page, only to face the same issue again.

Any help would be appreciated. Thanks!

@native anvil @green agate @lime juniper

[green agate]

We are not able to provide support for the GameLoop emulator service.

[quick summit]

My Twitter account got hacked but I got it recovered now neither twitter nor Facebook will work for PUBG log in. Even the email and phone number options don't work anymore. What do I do? In game support was of no help

[green agate]

Unfortunately, only the in-game customer service center will be able to help you with this issue.

[dreamy mulch]

I need help with an account issue. I'm logging in normally, but 4 hours later when I log back in, there's a message that throws me out and I go back in and force me to create a new character. I spent a lot of money on it so I hope the PUBG Mobile support team can help me. I've looked and there's no one to help. Please ask PUBG Mobile to save my character data for me. I sincerely thank . @polar marsh

ID : 5606368711

[native anvil]

Please make sure that you are using the correct login methods. If you have already attempted to use the correct login methods but ended up creating a new account instead of logging into your existing one, please contact the in-game customer service for assistance.

[little stone]

Tysm i figured it out , just gotta wait 7 more days or so , ty

[native anvil]

You are welcome!

[maiden kelp]

my merit decreased to 70 and i play solo matches to increase it but it isn't increasing

[native anvil]

There is a daily limit to the amount of merit that can be earned. Once this limit is reached, it is not possible to earn any additional merit for the remainder of the day. Additionally, repeated violations will cause merit to be regained more slowly.

[ebon edge]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ebon edge. Remember to read through #faq before asking questions in the support channels.

[maiden kelp]

can you please tell me what is the limit and how to increase my merit

[ebon edge]

Help

Please help

[storm flume]

Please do not use languages other than English, @ebon edge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

Merit recovery is related to time spent playing the game and in-match performance. You may try playing Solo matches. Repeat violations will result in merit recovering more slowly.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ebon edge.

[dreamy mulch]

I contacted but no one helped me

[native anvil]

Only in-game customer service can help players with account-related issues.

[cold owl]

hellow sir i would like to ask i am claims the recoding becouse my number linked did not showing in my account and thats why i clamis record and now its showing linked number so i want to cancel the processing how i can cancel the processing

[frosty rose]

stupid question and im extremely late to this but is pubg gonna return in India? I feel like im living under the rock because I got to know about it a few days back that pubg was banned and something like bgmi came and it got banned too, sorry if this doesn't belong here

[storm flume]

Please contact the customer service for further assistance, @cold owl. Refer to subpoint 5.4 in #faq for further information.

Please refer to subpoint(s) 4.10 in #faq for further information, @frosty rose.

[jaunty veldt]

Hi, smb help me please. I have 12 android Honor 50 and I cant use gfx tool or another program for grafic and fps. What can I do? Help please . I am from Russia

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @jaunty veldt.

[jaunty veldt]

? What

Hi, smb help me please. I have 12 android Honor 50 and I cant use gfx tool or another program for grafic and fps. What can I do? Help please . I am from Russia

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @jaunty veldt.

[undone dust]

How to check player id in metro ranks ?

[undone dust]

How can i get youtube channel name to report ??
I went to the cheater channel and copied the link of his channel and it was at the end @his channel
Like @user-xt3zb*****

[peak oasis]

hello i want to know if poco x3 nfc will have 60 fps in the next updates????

[native anvil]

You can get the channel ID through either of these two methods:

#1021559518490009712 message

#1021559518490009712 message

[hot egret]

Yasser?

can u help me with one problem in pubg?

[native anvil]

We unfortunately don't have information in this regard.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hot egret. Remember to read through #faq before asking questions in the support channels.

[undone dust]

Thanks !
How can i add my name instead of any chosen numeric id in the report ?

[wicked locust]

Hi

[hot egret]

how can i remove gmail link someone linked my gmail

i have the number and everything payments i have added in account and all

[wicked locust]

My account was closed by mistake for ten years, and I contacted support more than once, and the problem was not resolved.

[hot egret]

i added more than 1k €

[wicked locust]

I'd :51618159034

[native anvil]

This is exclusively available to Top Reporters.

[wicked locust]

@native anvil My account was closed by mistake for ten years, and I contacted support more than once, and the problem was not resolved.

[hot egret]

@native anvil

[native anvil]

Has your account been compromised and you are unable to log in, @hot egret?

[hot egret]

How can i remove gmail on my account someone linked i have all links numer twitter and all

but i can't be sure

to add more money

on it without removing it

[native anvil]

Has your account been banned for 10 years?

[hot egret]

i want to get some skins and the new m4 but can't be sure if someone logins with thirdlink gmail

[wicked locust]

@native anvil yas

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wicked locust.

[native anvil]

If you have a phone number linked to the account, we recommend enabling secondary verification.

[hot egret]

look what says now t

to the number

why ?

i can give you info in private

and see it

because ur modernator

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service.

[native anvil]

Please try to reset your password and try to log in again.

[hot egret]

i cant set new pasword

im geting code and all things

but cant set new password

idk why isnt allowing mee

[native anvil]

Please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions in this regard. If the issue still persists, please contact the in-game customer service for further assistance.

[undone dust]

Last qs : How will the report be recorded for me when I choose other : ? So i will add the same id that i use for the reports ( the one that i choose ) or my game id ?

[spare rivet]

Hi, 5495719777
Can you please recheck the ban, I did not violate, and there are chances of being unbanned? id 5495719777

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spare rivet.

[native anvil]

If you wont to report a YouTube channel, you should select YouTube and not any other platform.

Identifier: You can choose a 12-digit value of your preference. It is important to maintain the confidentiality of these numbers and save them for future reports. If you are a Top Reporter and eligible for rewards, you will need to provide these numbers to the Community Manager to receive the reward.

For further information, you can ask other reporters in #1021559518490009712.

[undone dust]

but if i want to report a telegram channel or website ? i didn't find an option for it that's why i was used the other then i found step 4 thay it need user id
So im asking which one should i write there ?

Also i couldn't find my report when i went to google sheets
In that one i reported a website that share a multi- hack and it doesn't record
Why ?

[native anvil]

Yes, you can write your PUBG MOBILE ID, but if you choose other, your report will not be counted for the reward. To have your report counted, you can report platforms such as Discord, Facebook, Instagram, TikTok, and YouTube.

[undone dust]

And the others is just a report without rewards right ?

[native anvil]

Yes.

[tulip jolt]

Hello, I changed the server from the European server to the Middle East server by mistake, and I hope for your help

[native anvil]

Unfortunately, your only option is to wait for the cool-down to end before you can change your server again.

[glossy gulch]

Hello, my merit points have been reduced, it is said because I cheated and I swear to you that I did not cheat, and I hope that you will return my merit points, and I love the game so much, I hope that you will return it

[native anvil]

Try to play in unranked VS AI game mode. We unfortunately cannot help you with this through the community.

[glossy gulch]

When I fought this one, but he played twice, and the rest is a complete game, and I win it, and it does not count for me

[hasty oxide]

Hello, My account was recently hacked and linked to a facebook account i was hoping if you guys could help me out here and unlink it from my account. ( i still have access to the account through twitter) i have all the information that you guys need even UC receipts

[crisp mirage]

Hi! A few maps and modes suddenly disappeared. Could anyone help me?

[native anvil]

Repeat violations will result in merit recovering more slowly.

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification.

[night cloak]

u prolly must have deleted a file or something

Reinstall the game

[native anvil]

From where did you download the game?

[hasty oxide]

i need to unlink the facebook account that he made i do not have access to it but i have access to the game account and the twitter

[crisp mirage]

Play store

[crisp mirage]

Okay

[native anvil]

You can find out the requirements for unlink from this response, @hasty oxide. For further assistance, please reach out to the in-game customer service.

[sleek viper]

Hi
I need help i wanna report a huge thing happened today in my match
I was playing when i noticed i couldn't jamp of the plane even my friends cuoldint the intire plane cuoldint jamp ppl said it was a cheat that they stop the server and only the cheater can play i need help to submit it but i dont know where i gota a video if it

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @sleek viper. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[crisp mirage]

It still in the same way

[night cloak]

the system has detected illicit third party transactions help

[violet harness]

Hello,please can you inform me about the fact that I have reported a large number of accounts, but very few are accounted for in the report?

[native anvil]

Have you tried to perform a routine repair of the game?

[native anvil]

Could you please elaborate more?

[native anvil]

If the report is a duplicate of someone else's, it won't show up on the Reports page.

For more information:

▫️ Only unique reports from each day are shown.
▫️ If you report the same account three times in a single day, it will only appear once.
▫️ If you report the same account today, tomorrow and the day after tomorrow, it will appear all 3 days, but only once per day.

[violet harness]

Do reports appear immediately after reporting or do they take time?

[native anvil]

It may take a little while, but not much.

[violet harness]

ok, thanks

[native anvil]

You are welcome!

[crisp mirage]

What is this?

[barren elm]

My Instagram account got hacked and it was recovered successful....I can now access everything very okay now 🥰🥰🥰

[crisp mirage]

oH

Oh*

[crisp mirage]

Didn't work

[violet fossil]

Id : 5759108977

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @violet fossil.

[violet fossil]

My account has been banned for a week and I haven't done anything wrong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @violet fossil.

[limpid agate]

Hello, I am asking you for help, please help me solve the problem.

My account in the game was blocked for 10 years because of the game with cheats, the problem is that the account was hacked after which games with cheats were played on it, not through my fault, please help solve the situation.

My account was blocked on 2021.06.20 if you go into the history of matches played, you can see that my account participated in matches in the same team with players with Arabic nicknames
The region of my residence is Russia, I could not start playing with these people!!!

I really love this game and I want to come back to continue the exciting battles, I'll forgive you again help in solving the problem

My game id: 516262617
mail is linked to my account: [e-mail]
and the VK social network : https://vk.com/id636899353

Please contact me to solve the problem

Dear Pubg mobile player .

Здравствуй, обращаюсь к вам за помощью, пожалуйста помогите решить проблему.

Мой аккаунт в игре заблокировали на 10 лет по причине игры с читами, проблема в том что аккаунт был взломан после чего на нем с играли игры с читами,не по моей вине,пожалуйста помогите решить ситуацию.

Мой аккаунт был заблокирован 2021.06.20 если зайти в историю сыгранных матчей,можно видеть что мой аккаунт участвовал в матчах в одной команде с игроками имеющие арабские никнеймы
Регион моего проживания Россия я не как не мог начать играть с этими людьми!!!

я очень люблю эту игру и хочу вернуться для продолжения захватывающих баталий,прощу еще раз помогите в решении проблемы

Мой игровой id: 516262617
к моему аккаунту привязана почта : [e-mail]
и социальная сеть VK : https://vk.com/id636899353

Пожалуйста свяжитесь со мной для решения проблемы

Дорогой игрок Pubg mobile .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limpid agate.

[cyan citrus]

From where did you download the game?

[crisp mirage]

Play store.

[rose ember]

Can you unlink 3rd link?

Like what information do they ask for?

When unlinking

[alpine roost]

Hi my account got hacked and i want to get it back.. is there anyone that can help me

[cyan citrus]

It is not possible to remove a linked e-mail or phone number, but you can change it.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[alpine roost]

Hi

So the thing is

I only linked my email to my game account and i didnt enable two step verification.. now when i try to enter with email it rejects me because the guy that hacked my account linked his socials to my game account

I can prove the account is mine but im not sure exactly where i can do so

[cyan citrus]

Can you share a screenshot of the available maps under Arena Maps in Resource Management Center?

[storm flume]

Please contact the customer service for further assistance, @alpine roost. Refer to subpoint 5.4 in #faq for further information.

[crisp mirage]

Wait

[cyan citrus]

Can you try to download all the maps from there and then restart your game, @crisp mirage?

[crisp mirage]

Okayv

[cyan citrus]

Please submit a report of this through #996546243859853424 in compliance with the channel's guidelines, @crisp mirage.

[karmic skiff]

How complete this mission?

Please answer to me🥲🥲

[fringe cave]

@lime juniperHey See This In Investigation Videos Players Name Showing When They Chat Each Other Fix This As Soon As Possible This is Not Fair I Hope You Must Understand. Thanks

[hexed forge]

Hey, I wanted to ask if this is an official account for pubg mobile customer service, as I am helping my friend get his hacked account back and the person is asking for my account login using verification.

[cyan citrus]

This is a scammer who would attempt to steal your account, @hexed forge. Please block the user and report him to Discord Trust & Safety: https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[hexed forge]

Ok thank you for your help

[alpine roost]

Is there any official pubg customer service where i can get my account back?

[livid carbon]

Hey,I had a problem, my VK account was hacked, and I urgently need to untie it from my account so that they could not log in through it

[storm flume]

Please contact the customer service for further assistance, @alpine roost and @livid carbon. Refer to subpoint 5.4 in #faq for further information.

[vague jackal]

@lime juniper ? Are you here please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vague jackal. Remember to read through #faq before asking questions in the support channels.

[vague jackal]

Oh know that thanks! But i want to reach someone responsible for some banned problem’s with no reason and live record proves

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @vague jackal.

[alpine roost]

Hi so.. eh i have send an email to “[e-mail]” but i get this automatically generated email back which doesnt help me.. will i get an reply later or is that just it?

[cyan citrus]

The only recommended way to contact the customer service is through inside the game, @alpine roost.

[alpine roost]

Where and how

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @alpine roost.

[alpine roost]

Because i do not have acces to my account

I dont have access to my account and this “customer service” through game is just some automatic fabricated thing that wont get my anywhere

[cyan citrus]

We cannot help you with account related issues through the community, @alpine roost. Regarding the in-game customer service, you will need to record your issue through the AI and select the available options accordingly to connect with a customer service representative.

[alpine roost]

Yeah i did

The customer service in game doesnt get me anywhere

[cyan citrus]

We unfortunately will not be able to help you with this any further through the community, @alpine roost.

[alpine roost]

I sent an email to “[e-mail]” will they be able to help me?

Which community?

The discord or the game or?

[cyan citrus]

The e-mail is only meant for general queries. Please refer to my previous response, @alpine roost.

[alpine roost]

Hm i see

So there is nothing thay can help me?

My account just gone to waste like that?

[cyan citrus]

The only way to seek help for account related issues is through the customer service, @alpine roost. We cannot help you as we only provide community support and we are not affiliated with the customer service. Please avoid repeatedly asking about the same matter after you have been answered.

[cyan citrus]

You're welcome!

[soft agate]

Hello, My account was stolen in 2022 and when I tried to log in to the account today, I saw that my account was banned and the people who stole it were using cheats on my account, I want my account to be unbanned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @soft agate.

[cyan citrus]

This issue has already been forwarded to the community manager.

[cyan citrus]

Could you please highlight the mission you are asking about?

[midnight salmon]

I want to link the account to the apple ID, but it doesn't. He says that this account already has a registered account, but the account is not tied.

@cyan citrus

[cyan citrus]

If you did log into PUBG MOBILE with the same login method before, even if you did not create a character, you will not be able to link the same account to another PUBG MOIBLE account. You will first need to unlink the Apple ID from your other PUBG MOBILE account to be able to link it to another one.

[midnight salmon]

How unlink?

Can u Show me?

[drowsy sentinel]

Bro I was turned on secondary verification on my pubg account 1 week ago but now confirmation sms isn't receiving please tell me how to remove secondary verification?

@cyan citrus @polar marsh ???

[cyan citrus]

Players who have linked their PUBG MOBILE account to 2 social network accounts can unlink one of them. Please refer to this support article for more information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/344-how-to-quickly-unlink-social-media-accounts/.

[cyan citrus]

Did you save the backup verification codes somewhere or did you enable E-mail verification for secondary verification?

[midnight salmon]

This process is very long, but . What's the matter, I didn't even name it, why can't I connect it, I'll wait for it for 7 days, it's ridiculous

[drowsy sentinel]

I was forget to save backup code and yes I was enable e mail verification but when I'm going try to login through email again they shows me secondary verification

[cyan citrus]

We unfortunately will not be able to help you with this.

[midnight salmon]

Then why are you a support team

[cyan citrus]

We only provide community support through this platform, @midnight salmon.

[drowsy sentinel]

@cyan citrus please help my pubg I'd is very expensive and I'm very nervous 😓

[cyan citrus]

Can you share a screenshot of your secondary verification page, @drowsy sentinel?

[drowsy sentinel]

Yes bro

Wait I'm going to take a screen shot then I'll send you

[midnight salmon]

So if I delete the account, will the bond go away?

Can I link the account after deleting it?

@cyan citrus

[cyan citrus]

We unfortunately do not have information in this regard, @midnight salmon. Please feel free to contact the in-game customer service should you require further assistance with this.

[midnight salmon]

Thx for help !

[cyan citrus]

You're welcome!

[drowsy sentinel]

Check it @cyan citrus

[cyan citrus]

Tap on ''Change verification method'' and check if you are able to use the E-mail verification method, @drowsy sentinel.

[drowsy sentinel]

No bro there no any option like e mail verification I have already tried

[storm flume]

Please contact the customer service for further assistance, @drowsy sentinel. Refer to subpoint 5.4 in #faq for further information.

[drowsy sentinel]

Bro can any help me from you can anyone?

[cyan citrus]

Please contact the customer service for further assistance, @drowsy sentinel.

[drowsy sentinel]

Please tell how can I contact with them ? @cyan citrus

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @drowsy sentinel.

[drowsy sentinel]

Ok

[stray coyote]

Hi @cyan citrus do you guys have anywhere that discord servers can post their servers for the community that would like to play scrims e.c.t?

[cyan citrus]

You can post tournament details in the #tournaments channel, but advertisement of external resources is against the #735483472432594994. You may instead tell them to contact you privately, @stray coyote.

[indigo sequoia]

help me I cannot play pubg beta I got banned by the pubg beta discord please don't ask me to go to pubg beta discord

[brave cloak]

My account was stolen, help me return, removed all my bindings and mail...

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @brave cloak.

[indigo sequoia]

sir I can't join beta server please help

game got backstreet and go back to home screen

black screen

[storm flume]

Please do not use languages other than English, @heavy fulcrum and @brave cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[indigo sequoia]

help me

[storm flume]

Please do not use languages other than English, @brave cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

We are only responsible for this Discord server. We cannot help you with this.

[indigo sequoia]

ok

[desert lava]

am a content creator with 13k subs do u guyz support by 1 month customs advance rooms?if i have to reedem it some how what's the procedure of redemption. @lime juniper

[sudden kelp]

I need help with a resource management center problem can anyone help

[cyan citrus]

Please add more details about the issue you are facing, @sudden kelp.

[sudden kelp]

In the resource management center there is a red dot on my total usage trash can

If I click it what happens?

[cyan citrus]

This option will take you to resources that can be removed. This is an indication that there might be some resources that you you may delete to free up your storage, @sudden kelp. If there is an option of Recommended for Deletion available, you can use that option to free up some storage.

[sudden kelp]

So if I click it it won't actually delete anything yet?

And it won't delete any progress or items?

[cyan citrus]

No, unless yo go ahead and manually select and delete the available resources there, @sudden kelp. That option will take you to this page:

[frank ridge]

One message removed from a suspended account.

[fathom granite]

@lime juniper this channel is promoting hacks or live streaming... remove mam

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @fathom granite and @frank ridge.

[fathom granite]

@lime juniperplease take action soon here

[frank ridge]

One message removed from a suspended account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frank ridge.

[proud kayak]

hello, haven't played the game for a long time. now I'm trying to log in through facebook, it says loading

#pubg-mobile

#error

[cyan citrus]

What is your country and the device you are using, @proud kayak?

[proud kayak]

Country Ukraine, iPhone XS Max device

[cyan citrus]

Please change your DNS settings and try to open the game again, @proud kayak. Refer to #faq sub point 4.3 for further instructions in this regard.

[alpine roost]

Bro when i try to enter my game account it always says it needs to verify me but the hacker has got the two step verification connected to his number.. how can i get it back.. i have already looked into customer support a million times but there is nothing usefull

@cyan citrus

[cyan citrus]

You have already been answered, @alpine roost. There is nothing we can do to help you with your issue other than to redirect you to the customer service. Please avoid being persistent.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @devout forge.

[lone sable]

Anyone know why the new event item silver guru exclusive emote is not given?

I have the set but I don’t have any exclusive emote.

@urban mist

@cyan citrus

[halcyon drift]

https://vt.tiktok.com/ZS8fXyLae/

Cheater

[proud kayak]

now writes the north did not answer

[cyan citrus]

You will need to purchase the emote separately from the event.

[cyan citrus]

Please change your game language to English and share another screenshot of the issue you are facing.

[abstract meteor]

Can I sprint automatic without getting my finger up?

[native scaffold]

hallo sir, can you help . i have a clan, and my leader clan got banned. can you give the leader to the co leader?

[cyan citrus]

I do not understand your question completely, but try to change sprint sensitivity in Advanced Control settings to mazimum.

[worthy sinew]

You can make use of the Automatic Sprint button. It's default location is near the map.

[cyan citrus]

No, but a member of the clan can apply to become an acting leader if a clan leader is inactive for more than 30 days. An acting leader will act as a leader, but will not own the clan.

[night cloak]

Hi Guys, Habibi's account has been hacked and now she can't log into her account and we don't know how it was hacked

[night cloak]

My Girlfriend*

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @night cloak.

[night cloak]

The hacker linked his phone number to the account and changed his Twitter password

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[patent ermine]

.

[night cloak]

Is this account affiliated with the game support or is it a fake account?

[native anvil]

No. They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @patent ermine. Remember to read through #faq before asking questions in the support channels.

[brazen dagger]

i want someone from support please

any one can help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brazen dagger. Remember to read through #faq before asking questions in the support channels.

[brazen dagger]

my account banned by fault i want to talk to discord support important

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brazen dagger.

[lone sable]

But the exclusive emote is totally different from the one in shop???