questions

[surreal karma]

but if i leave at 1?

[feral forge]

Your teammates’ result will not affect your rank. Even if they have won the match but you were eliminated 80/100 you will still lose points.

[meager stream]

sir my youtube channel has been striked by pubg please remove it i will never put that type of video in future

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @meager stream. We may otherwise have to mute you.

[lilac gazelle]

have a account says status normal after a hacker used 3rd party app and I was restricted for 30 days but now I can't log in wont let me help

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[dense bramble]

Is UMP nerfed?

[junior birch]

You may refer to the latest patch notes for further information.

▫️ https://pubgmobile.live/patchnotes

[flat bobcat]

<@&481161015728406538> I am aware I’m not supposed to tag this role, so apologies in advance. But, this is the third time I raise the issue and have had no response as yet.

4 days ago I wrote here, asking for the best way to highlight an anomaly in the odds displayed for an in-game event. I was asked to post in #996458713126797405 and I did.

As yet there has been no response. I have spent considerably more money than I had to in order to fulfil the criteria for the event when looking at the odds displayed. Could i please ask either for a response or to be sent in the right direction to get a response from Tencent?

[celest shadow]

Please be patient for our community manager to review your feedback. It should be noted that the following week is the Chinese new year holiday.

[flat bobcat]

I don’t wish to be disrespectful, but whilst you are right that the following week is Chinese New Year, the previous week wasn’t. Whilst others seem to feel that it’s just Tencent deliberately cheating people, I have so far taken the more conciliatory view that it’s most likely a mistake - but that doesn’t become easier when it feels like I’m being ignored presumably in the hope I just go away.

I know you are not a Tencent employee and what I write isn’t directed at you (I appreciate the fact you answer), but right is right and wrong is wrong and it feels very wrong to be told to likely have to wait at least another week for a response to something that was raised 4 days ago.

In the meantime, Tencent will happily be collecting money from other people with the same problem - not reasonable business practice by anyone, let alone an organisation as large as Tencent.

[celest shadow]

We hope you can understand that there are a lot of other things that our community manager is in charge of, which could have taken a large amount of her time during that week.

Please do not worry though as she will review your post sooner or later. Therefore, your patience will be highly appreciated. Otherwise, you can contact the in-game customer service for further assistance regarding your issue.

[flat bobcat]

Thank you again for your reply @celest shadow . As you will see from what I posted in Feedback, it’s a rather complex point I am making which is ill-suited for in-game support (and let’s be honest, in-game support has its limitations). Whilst I think it reflects badly on Tencent to drag its heels here (they presumably wouldn’t be doing that if the odds were more generous than shown), I don’t think I have much choice but to wait.

Thanks again.

[craggy mauve]

Good morning PUBG warriors 👋🏼 Please may i have a direct email to Pubg support for accounts recovery ?

Or any moderator to show le the procedure i have to follow to get help please , thank you

[icy obsidian]

i want to change from non hd to hd help

[storm flume]

Please contact the customer service for further assistance, @craggy mauve. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Can you check if you can download the HD resource pack from the Resource Management Center?

[icy obsidian]

nvm

[lime knot]

Good afternoon! Yesterday my account was suspended for 60 days. Where to go with this? I would like to know why, because I did not violate anything. Rather, I would like to unlock my account, because I pumped the rank.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @lime knot.

[upbeat pumice]

make easy gameplay snipper training with middle east and asia server, it is too hard to do gameplay with middle east or asia server.

during lobby team mates i hear echo with many team mates but some friends sounds are ok and no problem. so please reply

[solemn schooner]

I cannot log into the game. Plz help

[onyx plover]

#pubg-mobile

[median belfry]

hello support! im getting failed to open descriptor file error about ShadowTrackerExtra.uproject. someone help pls. tnx

[feral forge]

Game files may have been corrupted during the download (maybe due to poor Internet connection). Can you please try to reinstall the game or download from https://pubgmobile.live/apk instead?

[feral forge]

Are you referring to match making?

[feral forge]

You may refer to this post #1061332696615358505.

[median belfry]

internet connection is fine tho and i also tried renamming the data obb and the other data. still getting the same error even after clearning cache and storage

[feral forge]

It seems to be an issue with your Internet connection that it cannot connect to the game's server. I suggest you to first try restarting your router. You can also restart your Internet connection, switch between cellular data and Wi-Fi, and if it does not help, you should contact your Internet service provider. Alternatively, you may also try with a different Internet connection.

[solemn schooner]

Thnx

[pearl sparrow]

Due to echo from teammates speaker and my mic my ears are literally blooding out .. will pubg fix this issue or it's new feature of the update.?

[median belfry]

but 64 bit is working fine. this error comes with 32bit

[ornate gulch]

helo my name is X『بآبآ』
the game has been banned withowt warming cause and i hahave not violated the terms and conditions of the game and i hope that my account will returend and Solve the problem
This is my account ID5252037873

[storm flume]

Please do not use languages other than English, @ornate gulch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ornate gulch.

[lime yarrow]

The name: RAYANPHI
The id : 51524938759
My account in the PUBG game was unjustly banned, and the reason was the change in the game data, however, this is not correct because I spend money on it, and I only open the game from its application, and I do not update the game from unreliable sites, and yet when I was playing I received the ban message, please To return the account to me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lime yarrow.

[dense dock]

can i get the link to report hacker content ?

[gusty jacinth]

Check in #897611453404700733 pinned message

[rotund shell]

Hi! I need some help with the game. I am having issues with the matchmaking. I am using an emulator at the moment, because my mobile device is not well suited for gaming purposes, and the waiting time for finding matches is too long. I wonder if there is anything that I can do to fix this Issue. Even if I get into a match, which is extremely rare and only happens in unranked mode, most of the enemies are bots which makes these matches really boring and unchallenging. I hope you understand my problem and are willing to help me with it.

[worthy sinew]

Report online PUBG MOBILE cheating content through https://bit.ly/3soBavK , @dense dock .

[ocean ivy]

hello

can anyone help

me

[cloud gazelle]

My NAME : TaraNTLUTa
id: 51814471062
i dont know why my account ban , guys can any one help me , i just bought i knew pc just for the game and i'm streaming on facebook can anyone help me please

[gaunt olive]

@celest shadow there's someone on my account and it doenst let me login it wants me to put a code in which it sends to him

I'm still in Facebook account

Idk what he did but it doesn't let mw remove his email from it

It says I'm a new user

What I do here

@celest shadow

Plz help me

[gray orchid]

Name: Usman　Aga
ID: 5238832873
Hello, my account was blocked on the date seen in the photo. I contacted the authorities via PUBG Mobile. but I did not get the necessary help. I'm pretty sure my account has been unfairly blocked. I am waiting for the necessary help from you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gray orchid.

[gaunt olive]

@stray lily

[night cloak]

The in-game customer service doesn‘t help at all. And if I send a Mail to PUBG they don‘t help neither. Why ?

[limpid shell]

Dears PUBGM,
i was playing with my friend with same account for ranking , and my friend join my account while i was jogged in i got ban in the same second 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limpid shell.

[ancient wolf]

I never solved the problem with echo. Im hearing myself 😩

[pine beacon]

My friend's 5 year old account was stolen and unlinked from his facebook profile and linked to a new one. What is the suggestion for recovering his account. I have his IGN and UIG because he's still on my friends list. @polar marsh

[night cloak]

One message removed from a suspended account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[strange hatch]

This above professional succeeded recovered mine account back without stressed 😫,Your talents and skills help save people's lives and families.

Zillion_coded_lordz on Instagram you can reach out to him over there ok

[sturdy ermine]

🤙

[hardy mesa]

Dear PUBG MOBILE OFFICIALS, first of all, I hope you are well, my account with ID 554025726, which I actively use, was unfairly banned on 05.09.2022 at 23.34 hours, and this upset me a lot. I did not use any cheats or 3rd party software in the game and I did not make any illegal actions that could cause me to be suspended from the game. I don't think I have acted inappropriately either. I ask you to review and check my account again, and I believe that my account will be unbanned without encountering any problems. I wish you good work
UserID: 554025726
Username: Eyüpīį
user level: 79

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hardy mesa.

[hollow heath]

How to apply for esports room card

[native anvil]

You may refer to this message for further information on how you can apply for tournament room cards:

#questions message

[meager oracle]

DEAR PUBG MY BAN TIME IS OVER BUT MY ACCOUNT IS NOT OPENING IT IS SHOWING ME FURTHER BAN BUT THERE IS NO BAN IN DETAILS SECTION HERE IS A PICTURE I AM NOT USING ANY HACKS OR THIRD PARTY SOFTWARES I DELETED MY WHOLE GAMELOOP AND PUBG 2 times BUT STILL BAN I PLAYED ON ANOTHER ACCOUNT BUT NOT GOT NY BAN

[polar marsh]

Please refer to the private message from @polar marsh for further information, @meager oracle.

[native anvil]

It is possible that the matchmaking time for emulator players may be longer because there are fewer emulator players for the game. You could try switching to a different game mode or map. If you need further assistance with GameLoop, you can visit their website or the Discord server.

[native anvil]

Hello, how may we help you?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cloud gazelle.

[vernal haven]

hello

who can help me plz

[native anvil]

The e-mail is only meant for general queries, not account related issues.

[native anvil]

Hello, how may we help you?

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[vernal haven]

I want to ask, do you know that there is a problem with the game and a lot of random bans?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vernal haven.

[storm flume]

Please do not use languages other than English, @long raven. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[broken socket]

where can i get emualtor support

[junior birch]

We provide community support only for mobile platform, @broken socket. For further assistance with GameLoop, please visit their website or Discord server: https://www.gameloop.com/.

[broken socket]

check dm

[cyan citrus]

A delayed response can be expected as they receive an enormous number of requests every day.

We unfortunately cannot provide you with an expected time frame as we are not affiliated with the customer service, @night cloak. However, you may send them another message as a kind reminder.

[edgy marsh]

I was linking my email pubg account Facebook and Gmail, and I give him the Gmail to open account. I agreed with him that he unlink the Facebook account, and he is unsubscribed, and i enter the account, asking for verification send to his mobile So, I want to unlink my Facebook and link it in a my new account. Do you know how to unlink it From outside the game because I don't know how to communicate

[rotund shell]

Sending this again in case there is someone who knows the answer. I need some help with the game. I am having issues with the matchmaking. I am using an emulator at the moment, because my mobile device is not well suited for gaming purposes, and the waiting time for finding matches is too long. I wonder if there is anything that I can do to fix this Issue. Even if I get into a match, which is extremely rare and only happens in unranked mode, most of the enemies are bots which makes these matches really boring and unchallenging. I hope you understand my problem and are willing to help me with it.

[cyan citrus]

It is recommended that you can contact the customer service in-game for such matters. We unfortunately cannot help you with this through the community.

[edgy marsh]

@cyan citrus

[wicked stone]

Hi guys, can you unban my account? I dont have any type of hack. I gave a lot of money for this game, I need it back. Really much money, you can check. I will kill myself for this game, trust me. I am not a kid, I am 27y old. My id is : 51463872166 . I hope you will unban my account. Ban is on 10 years, I was on stream Trovo and guys said how its possible. Please give me back my account. Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wicked stone.

[cyan citrus]

Sharing of game accounts or otherwise giving access of your account to anyone is a direct violation of PUBG MOBILE's terms of service. For further assistance with compromised accounts, you may contact the customer service through inside the game.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[cyan citrus]

Let the user respond himself, @night cloak.

[edgy marsh]

I just want to unlink Facebook with his account and link it to a my ac

[edgy marsh]

.

@cyan citrus please talk

[cyan citrus]

You cannot remove a linked social media account if you do not have access to your PUBG MOBILE account, @edgy marsh.

[edgy marsh]

When I link my account to Facebook, it tells you this is linked to another account, and I do not own the other account. I want to remove the link to the other account.

But I have a Facebook account

When I log in, a verification request is sent to someone else's phone

I mean, how do I unlink a Facebook account when I have a Facebook account

[cyan citrus]

As mentioned previously, it is not possible to remove a linked social media account without having access to your PUBG MOBILE account, @edgy marsh.

[edgy marsh]

But this is my Facebook account

Please help me

[peak wren]

I swear to God I spoil the game with this hacker

[cyan citrus]

If your Facebook account is linked to a different PUBG MOBILE account, you cannot remove it unless you have access to that PUBG MOBILE account. Should you require further assistance with this, feel free to contact the customer service through inside the game.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ruby bane. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Could you please elaborate?

[edgy marsh]

Like this, my Facebook account is linked to another account, and it cannot be removed. You are speaking real 🤨😮

What is the solution

[storm flume]

Please do not use languages other than English, @peak wren. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

We cannot help you with this. Please refer to my previous response again.

[peak wren]

Why was my account banned for ten years?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @peak wren.

[storm flume]

Please do not use languages other than English, @ruby bane. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[edgy marsh]

I have access to the account, but it asks me to enter a code that sends his phone number

[storm flume]

Please contact the customer service for further assistance, @edgy marsh. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

We unfortunately will not be able to help you with this any further through the community, @night cloak. You should not skip all the available options in the customer service FAQ or the conversation may end up being closed.

[edgy marsh]

you mean, I don't I will not be able to link my Facebook account to my real account

[cyan citrus]

As mentioned previously, you cannot remove a linked social media account if you do not have access to your PUBG MOBILE account, @edgy marsh. You may try to contact the customer service or create a new social media account. Please avoid repeatedly asking about the same matter after you have been answered.

[cyan citrus]

Which server are you playing in and in which perspective/game mode?

[modern bough]

my account was hacked where to write

[rotund shell]

Europa and im playing unranked TTP right now because its the only mode in which I can get a match

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[cyan citrus]

Are you using the GameLoop emulator?

[rotund shell]

There was a problem with it and the developers said I cant use it because of my device specs so i switched to the phoenix os darkmatter

[modern bough]

@cyan citrus I can’t even log into my account to do this someone put my phone number I have a receipt where I bought different things in the game

[cyan citrus]

This explains it. While there are different emulators available, the only recommended emulator to play the game is GameLoop. Keep in mind that players using third-party emulators will not match with players using GameLoop.

[modern bough]

@cyan citrus support service couldn't help me

[rotund shell]

Seems like there is no pubg for me anymore😅

Thank you anyway

[cyan citrus]

We unfortunately cannot help you with compromised accounts as we only provide community support through this platform.

[modern bough]

@cyan citrus I spent a lot on this game and I don't want to lose my account just like that

[cyan citrus]

Your account security is your own responsibility to begin with. If you have lost access to your account, the only way to seek help is through the customer service. There is nothing we can do to help you with this through the community, @modern bough.

[modern bough]

@cyan citrus it means that pubg is weakly protected, and even if I have evidence that my account is mine, no one can help me, it's a pity

[rotund shell]

Is there a lighter version of gameloop available?

[cyan citrus]

Feel free to browse their website for it, @rotund shell: https://www.gameloop.com/.

[modern bough]

@cyan citrus the hacker has put his phone number on a bind now I can’t enter the game via mail to contact support

[cyan citrus]

Refer to my this response again, @modern bough. Please avoid being persistent after you have been answered.

[night cloak]

i tried to recover my account since i forgot my passowrd, i tried to send code to my phone number multiple times but i didnt get the code, is there any way to fix this problem?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[edgy marsh]

Why

[wraith latch]

Hi

[storm flume]

Please avoid going off-topic, @halcyon sky. You may have unrelated conversations in #chat.

We are unable to provide assistance if you do not ask a question or state a problem, @wraith latch. Remember to read through #faq before asking questions in the support channels.

[wraith latch]

Hi

[plain granite]

Hi all!
Does anyone know how to get back a hacked account? A hacker has linked his phone number to which recovery codes are sent

[storm flume]

Please contact the customer service for further assistance, @plain granite. Refer to subpoint 5.4 in #faq for further information.

Please avoid going off-topic, @wraith latch. You may have unrelated conversations in #chat.

[plain flare]

Pubg Mobile Account I Forgot My Email Address And Password Back I Can't Log In The Account Is My Own

[cyan citrus]

If you do not have access to your PUBG MOBILE account or any of the linked login methods, you will first need to recover access to one of the login methods, @plain flare. Your other option is to create a new account and continue playing the game.

[plain flare]

i want this account but i can't login how can i get it

@cyan citrus

[storm flume]

Please contact the customer service for further assistance, @plain flare. Refer to subpoint 5.4 in #faq for further information.

[hexed loom]

لقد تم حظر الحساب الخاص بي 10 سنوات ولم انتهاك اي قواعد اطالب بسترجع الحساب. شكراً فريق ببجي Di: 5341740239
My account has been banned for 10 years and I have not violated any rules. I demand the account back. Thanks Team PUBG Di: 5341740239

[storm flume]

Please do not use languages other than English, @hexed loom. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hexed loom.

[feral forge]

It is your e-mail address so only you should be able to know about it.

[balmy wolf]

Are hang gliders removed? @feral forge

[river frost]

My account is not suspended, and there are no attendance records, but when I log in, it says that I am disabled

[polar marsh]

Please refer to the private message from @polar marsh for further information, @river frost.

[storm flume]

Thank you for the report, @night cloak.

In order to proceed, please provide two screenshots from a mobile device: one of the violation in question and one of the user's floating profile. Example:

https://cdn.discordapp.com/attachments/700225985798209668/946792189776756847/evidenceformat.jpg

We are unable to act on your report before these requirements are satisfied.

[lime knot]

Please help me! No way, they just gave me a block for 60 days, even though I didn't break anything!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lime knot.

[harsh hamlet]

Almost every match i played today, i have 60-100ms which is fine but out of nowhere it spikes up 200, then 667 red ms. I tried restarting my router and phone

I disconnect once it reaches 667

[craggy finch]

HELP! Is there a way to find your data on PUBG? I want to know when I added a player for the first time! The exact date!? I have unfriended that player once so what is shown on my profile is not what I want, I want the FIRST TIME I added this player. Is this possible to know? Please I am desperate!

[craggy finch]

This player is now my soulmate and this date is so important because it is actually where we met, crazy I know😂

[native anvil]

In-game latency depends mostly on your network environment, the server you are playing on and your internet connection. Please make sure that you have a stable internet connection and try to reset your network settings. You can reset your network settings through device Settings > Connection & sharing > Reset Wi-Fi, mobile networks and Bluetooth. After you reset your network settings, restart your device one time and see if it will make any difference.

[night cloak]

Is there anyway to change clan name before 60 days ? I changed the name mistakenly and need to change it now

[native anvil]

You can determine how long you have been friends by going to the friends list, clicking on the player's profile picture, and the duration of friendship between you will be displayed.

[inland jay]

Someone attach google play with my pubg account.
I unable to send email to
[e-mail]
Please help to unlink hacker's account.

[native anvil]

You can change the clan name once every 60 days. If you require additional assistance, please contact the in-game customer service.

[native anvil]

Please reach out to the customer service so they will be able to help you with this. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[night cloak]

Thanks

[native anvil]

You are welcome!

[inland jay]

Now my PUBG account is banned so please give me email id to send details to pubg support

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inland jay.

[hardy temple]

What is required to get top highlights feature?

[hexed plover]

How to get core player role from tencent server to this server

[craggy finch]

Omg Thanks!!! I just downloaded pubg for the first time in probably 2 years now so i did not know of This new feature. Thank youuu again!

[native anvil]

Please refer to the roles section in #735483472432594994 for further information.

[native anvil]

You are welcome!

[hexed plover]

Sir I have got Core Player role in Tencent server, how to get that in this server

Got it

[native anvil]

You have been assigned to the Core Player role. Please remember to use #discord next time for matters related to the server.

[hexed plover]

Ohh u gave me Thankss🥰

[hexed plover]

Sorry, will keep in mind next time

[native anvil]

You're welcome!

[proven mirage]

why can't I participate in the talent championship?

[feral forge]

If you were previously suspended, you may not be able to create or join a crew and participate in the All-Talent Championship.

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement:

#news message

[shadow prism]

I haven’t played PUBG for a long time cuz of all its bugs, now I come on it for once and it mutes me for looking for a teammate in the world chat. This is outrageous! How is its violation detection mechanisms so bad that it mutes me for a week just for putting in my player card and asking for a teammate with a mic?! This was one of the reasons I left the game for so long, now I’m back and it mutes me again. I ask customer support they just give me a bot. Even worse then before as they actually give you a real person… but still fixes nothing.

[cyan citrus]

Do you have a video recording of this encounter, @shadow prism?

[shadow prism]

Unfortunately I do not, it happened quite suddenly when I posted my player card it suddenly popped up I was muted for 7 days

[storm flume]

Please contact the customer service for further assistance, @shadow prism. Refer to subpoint 5.4 in #faq for further information.

[shadow prism]

I have tried but every time the conversation ends before giving anything helpful and they don’t pair me with a real person (unlike before)

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @shadow prism. Please do not skip all the available options or the conservation may end up being closed.

[shadow prism]

Ok I will try again

[cyan citrus]

Please refer to the previous response you received.

[fervent juniper]

I want to apply for a content creator

[empty oracle]

Will I get punishment if I signed up for all-talent but I didn’t participate?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @ashen nest.

[cyan citrus]

Please refer to the Community section under Roles in #735483472432594994 for more information.

[cyan citrus]

No, you should not.

[undone lance]

I was banned for ten years, and I was in a live broadcast on Tik Tok. I did not cheat. I did not use cheats. Please help me to return my account. Is it broadcasting on Tik Tok from the same equipment that I play with? Broadcasting a job behind me is considered a third party
51835192300

[polar marsh]

Please refer to the private message from @polar marsh for further information, @undone lance.

[lost carbon]

Hi there

Why pubg doesn’t support 90 fps at HD setting for high end devices like ipad pro ??

Can i send this suggestions to developers??

[cyan citrus]

The 90 FPS option is only available on Smooth graphic settings on all the devices, @lost carbon. However, you may provide your feedback regarding this through the #996458713126797405 channel in compliance with the channel's guidelines, @lost carbon.

[lost carbon]

Thx 👍

[cyan citrus]

You're welcome!

Begging is not allowed. Please go through #735483472432594994 before sending messages.

[empty oracle]

Are they real supports?

[cyan citrus]

No, they are scammers, @empty oracle. Please refer to the last announcement in #735483472432594994 for more information.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[minor kite]

Hi,

How to regain access as a clan leader on your other ID if your main ID doesn't work(baned) anymore?

[native anvil]

If a clan leader does not log in to the game for 30 days, any active clan member can apply to become an acting leader.

[minor kite]

But I need to make myself a leader. Can you help me with the process?

[minor kite]

Can the acting leader make someone else a leader? If not then please guide me with the process to regain it.

[native anvil]

You may contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[quartz skiff]

hi, need help. I'm unable to post my copyright strikes appeal in the community section. it shows that I'm being rate limited. can anyone help please.

[storm flume]

Please do not use languages other than English, @fair prairie. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lilac dragon]

my account was invaded (hacked), and whenever I go into my account it asks for a verification but it is not my phone number that appears where the code will arrive

[storm flume]

Please contact the customer service for further assistance, @lilac dragon. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tough swan.

[quartz skiff]

please do assist

[lilac dragon]

my account was invaded (hacked), and whenever I go into my account it asks for a verification but it is not my phone number that appears where the code will arrive.
obs I don't have access to my account

[native anvil]

Please reach out to the customer service so they will be able to help you with this As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[quartz skiff]

@native anvil please advise me what to do regarding this. its a lil urgent and sorry for the ping, i didn't mean to.

[native anvil]

Please share a screenshot of the issue you are facing.

[night cloak]

hello, are we talking about the fact that pubg takes 11 days to ban cheaters? so for 11 days they can continue to rot the game of other players i complained about this player Two weeks ago I was told that it is not a cheater Because if he would he Would already be banned, finally I do not understand why there is not a check as soon as the report is made to prevent these cheats the game becomes horrible to play

Reported Jan 12 banned today lol, player kills through rock, walls, autolock, x-ray, infinite bullets

[celest shadow]

Do you not have access to the Top Highlights feature?

[edgy marsh]

@native anvil

[storm flume]

Please do not use languages other than English, @edgy marsh. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

Please be advised that buying, selling, and trading accounts is against the terms of service of PUBG MOBILE, @edgy marsh.

[edgy marsh]

And I want to cancel my Facebook account that I gave to him. I did not sell it. I gave it to my friend.

@native anvil

I did not trade or sell it

I can log in, but it asks for verification to be sent to his phone number

I want to link my Facebook account to my new account

[native anvil]

Sharing game accounts or giving access to your account to anyone else is a violation of PUBG MOBILE's terms of service. If your account has been compromised, please contact customer service within the game for further assistance.

[hardy temple]

I have normal highlights but I don't have top highlights

[limpid crag]

5808875715This is my account on PUBG. I am now in a police station in China. I will file a lawsuit

5808875715

[static sleet]

What is the exact issue with your account?

[limpid crag]

My Twitter account was hacked before, and the Twitter account was linked to the hacker. A suspicious moment. My account was classified 2 days and 7 days after 15 days after ten years.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limpid crag.

[celest shadow]

What is your tier this season?

[hardy temple]

Yes I'm on gold I think I have to push rank maybe

[celest shadow]

Yes, you should try reaching Diamond tier.

[hardy temple]

Ok thanks

[worldly solar]

Hi, recently my pubg account was hacked. I recovered the email and password but the hacker linked his phone number and email. I can't login into my account it asks for verification code. I contacted the pubg support they're asking me for exact pubg registration date I don't know the exact date because I never knew pubg was going ask me exact registration date the only way I can know the date is by having access to my account please help me out.

[hearty lodge]

Is there any direct email for account issues i can contact the support except the customer support on the game because its a unhelpful

[native anvil]

You can try to search for account registration date in your social media account settings or when you downloaded the game through Play/App store.

[native anvil]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game. The e-mail is only meant for general queries, not account related issues.

[worldly solar]

@native anvil I searched it everywhere on play store I couldn't find it ,because play store deleted all my history I mean I did but I didn't knew my account was gonna get hacked. is there any other way???

[quartz skiff]

@native anvil still facing the same issue

[native anvil]

Try logging out of your Discord account, then logging back in and creating a post after some time, such as an hour, and also try changing your internet connection. If this doesn't work, you can contact Discord support for further assistance.

[native anvil]

We unfortunately cannot help you with this. It is your account so such information should only be available to you.

[worldly solar]

@native anvil

[worldly solar]

Hi, I received a message from tencent support they said we will help you recover your account are scammer or something I don't know

[worthy sinew]

They are scammers, @worldly solar . The only official PUBG MOBILE support and customer service team is in-game. Please block the user and report him to Discord.

[worldly solar]

Oh thanks

[storm flume]

Please do not use languages other than English, @deep wyvern. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wheat plaza]

I want my server name to be "Certified Bot"

[deep wyvern]

THAT GUY ALWAYS PLAYING SOLO WITH TEAM UP WITH HIS FRIENDS AND DOING ALWAYS MATCH MAKING EVERY TIME THAT GUY PLAYING SOLO WITH TEAM KINDELY BAN HIS ACCOUNT AND ALSO BAN IN GAME ACCOUNT TOO

[tropic parrot]

Please help me to solve this problem.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @deep wyvern.

[celest shadow]

Please report teamers through the report feature in the score/spectate section at the end of every match or in the basic info section of their profile via friend search.

[celest shadow]

Please try downloading the game from the Google Play Store.

[deep wyvern]

Ok

[tropic parrot]

I uninstalled and installed it again but the problem didn't fixed, I downloaded it from google play store.

This is my problem

[celest shadow]

All right. Feel free to download from https://pubgmobile.live/apk instead.

[tropic parrot]

File might be harmful

[ancient cedar]

This is a general warning message since installing external applications "might be harmful" for the device as stated in the pop up. However, installing PUBG MOBILE through official website is completely safe, rest assured.

[tropic parrot]

Ok

Now this issue

[dusty ravine]

@celest shadow can is use GFX Tool because i have drop frame

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @dusty ravine.

[wicked hare]

Need help with this I didn’t do or use anything but still got flagged for 7 days may I know the reason and possibly get my account back sooner

[sacred jolt]

hello. played today. in the evening there were difficulties with the entrance. internet is ok. Juice download, after the connection is aborted.

[wet zodiac]

I had an account ban for 10y. I didn’t played the game in the ban-time. I had spend TOO much money for this account… If it’s possible, please, unlock it. Id - 5263011426

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wet zodiac.

[spark flicker]

I swear to you that I have been playing PUBG Mobile for 4 years now
No privacy was violated
Now I am surprised that my account has been banned for no reason
And I don't know why
I have broadcast content on Facebook and all the videos I have
I never used cheat
And my account I spent 33 thousand dollars
Is it stupid that I activate the hack on my account?

IGL・غـزة
Player ID:
5512580626

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spark flicker.

[past jewel]

@cyan citrus the support channel was closed. Does it mean there is nothing you guys can do to help?

[stray rain]

Hi dear,
I have been banded in my account
ID: 5246960423
And i don't know how or why
I wich that it's unlocked.
And if not i want to know the reson,
Thank.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stray rain.

[storm flume]

Please do not use languages other than English, @tardy niche. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[modest aspen]

i cant record with my 13 pro

whenever i record it becomes a bit laggy idk why

i just reseted my phone and it still does

[storm flume]

Please do not use languages other than English, @stone tartan. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[stone tartan]

Hello, I have a mobile account, and it has been stolen. How can I explain that to you

[modest aspen]

bruh

[storm flume]

Please contact the customer service for further assistance, @stone tartan. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Can you please ensure that you have uninstalled PUBG MOBILE before installing the APK?

[celest shadow]

Performance may reduce due to a number of factors such as overheating or low battery. Using a screen recorder while playing will also contribute to these factors, so ensure that you have selected graphics settings that are in line with your device’s performance and cleared applications running in the background.

[cyan citrus]

It is closed due to inactivity but you should be able to send messages in that post. As mentioned earlier, if there is any update regarding your issue, you will receive it in the same post. You may also contact the in-game customer service for further assistance.

[past jewel]

In game customer service didn’t helped at all as it is all automated.

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @past jewel. This is to save extra resources and time due to enormous number of requests every day.

[past jewel]

I see there have been same issue before. If you can help me know how they got it resolved. I can try try that.

[cyan citrus]

The only thing I can suggest is that you block your friend and unblock them again. Try to do it only from your end, @past jewel.

[past jewel]

I have tried it before. Not once but several times. Even asked my friend to do it as well. But nothing happened. I will see how i can contact through AI.

[night cloak]

its 4 days running i am trying to play solo fpp mode but i can't playing this mode always show matching and matching one minute later its say try another mode plz help me

[modest aspen]

yeah i have tried those

but it still lags

[cyan citrus]

We unfortunately cannot help you with the matchmaking. It is related to how many players are currently in the queue. If there are not enough players to match with, the game will not start. You can try to switch to a different game mode or perspective.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tropic parrot]

I did

[meager pumice]

@cyan citrus

What should i get with this red thing when i collect 3 items?

[sage cliff]

PUBG Hesabım Haksız Şekilde Hesabım Banlandı

• Sayın PUBG Mobile ekibi aktif olarak kullandığımı ve severek oynadığım
  PUBG hesabım haksız yere banlandı. Oyun içerisinde her hangi bir hile
  yapmadım ve oyunda kuruların asla dışına çıkmadım. Etik olmayan bir
  davranış yada topluluk kurallarını asla ihlal etmedim. Hesabımın haksız
  yere kapatıldığını düşünüyorum. Gerekli incelemenin yapılarak hesabımın
  tekrar aktif edilmesini rica eder iyi çalışmalar dilerim.*

Hesabımın Bilgileri

Hesap ID: 51529290462

Kullanıcı Adım: Johhny Blaze

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sage cliff.

[wispy nexus]

Does pubg have features for checking documents?
@polar marsh

[cyan citrus]

What documents you're referring to, @wispy nexus? Please elaborate further.

[wispy nexus]

My account has been stolen and there is no support team to help me.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @wispy nexus.

[wispy nexus]

I want my account to be blocked until the ownership is proven.

There is no support and whoever stole my account changed all my information and I have no access.

[cyan citrus]

We cannot help you with this. Please continue with the customer service, @wispy nexus.

[wispy nexus]

To communicate with customer service, only the bot answers me, I do not connect to any operator.

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @wispy nexus. This is to save extra resources and time due to enormous number of requests every day.

[wispy nexus]

I choose my problem, but I don't connect with any representative.@cyan citrus

[cyan citrus]

Share a screenshot of your ticket with the customer service, @wispy nexus.

[wispy nexus]

Does the game have to be connected to the special social media to connect to the agent?

Ok

[cyan citrus]

What do you mean by special social media, @wispy nexus?

[cyan citrus]

Proceed with the available options, @wispy nexus. What is the issue?

[wispy nexus]

I cannot provide the requested documents and specifications.

[cyan citrus]

The information required by the customer service is to ensure that you are the owner of the account. If you cannot provide the required and accurate information, the may not be able to proceed with your request, @wispy nexus.

[wispy nexus]

I continue and the last picture opens and I have no other options to talk to the desired representative.

[cyan citrus]

Select Contact Us on the top side of the screen, @wispy nexus.

[wispy nexus]

Where and to whom should I provide this information?

[cyan citrus]

To the in-game customer service, @wispy nexus.

[wispy nexus]

I only come across these pages.

[cyan citrus]

As mentioned previously, you should select the available options according to your issue to connect with a customer service representative, @wispy nexus. There are options available in the customer service FAQ as you can see in your screenshots. We unfortunately will not be able to help you with this any further through the community.

[wispy nexus]

This is a big problem for such a popular game that has shown a solution but it is not possible to send documents

[cyan citrus]

Please select the available options and continue with the in-game customer service so they can help you with this, @wispy nexus. There are options available in the customer service FAQ. You will need to select the available options according to your issue to connect with the customer service representative. Please continue with the in-game customer service and avoid repeatedly asking about the same matter after receiving an answer.

[karmic crater]

Hello, after a long time I decided to return to the game, and noticed that my account was banned. The only thing I used then was the gfx tool , I didn’t use anything else and didn’t modify the game codes in any way. I used to have a bad phone and I deleted the game, but now I decided to return.

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @karmic crater.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @karmic crater.

[proper lake]

How do you get your merit back up once it’s 78

[unborn pilot]

Hello mods actually i saw this tweet from our pubgm content creators. Some surid named guy hacking our pubgm players id wynsannity , sandy yt are his former victims now @deft ridge is in his target actually. I hope you guys can help her to get her pubgmid back.

She will give u the whole information.

Actually she posted this in #1055891271849353226 thread and the post got deleted so am helping her out.

[shut cargo]

Anyone know how to get merit back up???

[unborn pilot]

@celest shadow check this out hope you can help.

[cyan citrus]

Merit recovery is related to time spent playing the game and in-match performance. Repeat violations will result in merit recovering more slowly.

[deft ridge]

Thank you @unborn pilot I posted for hep in community but it was removed for some reason and got time out for 24h. I will be able to provide anything and I need my account back asap. Please help!! Also the right account in the pick is @shell maple account. So all 4 victims of this hacker who was able to bypass security system is Wynnsanity, @north otter myself and @shell maple Wynnsanity and Sandy has already retrieved their account. please help mine and Rehman’s too ASAP!

[storm flume]

Please contact the customer service for further assistance, @deft ridge. Refer to subpoint 5.4 in #faq for further information.

[shut cargo]

I can’t play the game so how can I get it back up

[cyan citrus]

What is your current merit, @shut cargo?

[shut cargo]

78

But it’s dumb, dude was spamming voice commands and being annoying asf.

[cyan citrus]

When Merit is between 60-79, you will not be able to play multiplayer matches (including Classic Mode, Arena Mode, Arcade Mode, multiplayer Metro Royale, and more). Any EXP and BP earned will be reduced by 50%, @shut cargo.

[mild valley]

Is it possible to have a google play account linked to 2 pubg accounts?

[proper lake]

So basically we’re banned because of a Canadian spamming voice chat with commands making it unplayable. Fantastic

[shut cargo]

So basically I’m banned because I can’t merit up without playing, and I can’t play because my merit is to low

[deft ridge]

@polar marsh

[frosty parrot]

i have problum when i get in vehicle as a passenger i cant move my aim while scoping . Have any solution to fix??

[cyan citrus]

Try to play in unranked VS AI game mode.

[cyan citrus]

Could you please share a video recording of the issue you are facing?

[cyan citrus]

Refer to this response, @deft ridge.

[cyan citrus]

Please share a screenshot of the issue you are facing.

[shut cargo]

@cyan citrus check pms please

[deft ridge]

I have tried that many times and I get no legit response

[cyan citrus]

We unfortunately cannot help you with compromised accounts as we only provide community support through this platform, @deft ridge.

[deft ridge]

It is no standard password leak this hacker managed to bypass security system and was able unlink everything within a few hours

[deft ridge]

How can u not?? Wynnsanity got his back within a day and Sandy got it back through #1055891271849353226

It’s proven we are hacked by same people the hacker even posted it

[deft ridge]

.

[shut cargo]

It will not let me play anything

[cyan citrus]

You can contact the customer service for compromised accounts and they can help you with this. We are not affiliated with the customer service and we only provide community support through this platform. Please reach out to to the customer service and provide them with the required information.

[deft ridge]

THEY WILL NOT HELP!!

[cyan citrus]

Are you not able to play any of the game modes in unranked?

[shut cargo]

Correct

[deft ridge]

They just told me to try retrieving the passwords through socials @cyan citrus standard support not helping because the hacker unlinked everything within a few hours

[cyan citrus]

We unfortunately will not be able to help you with this any further through the community, @deft ridge. You may try to contact the customer service again or create a new account to continue playing the game. Please avoid repeatedly asking about the same matter after you have been answered.

[cyan citrus]

Please record a video of starting the match in the unranked game modes and send it here.

[deft ridge]

Please explain the steps I can take after going in support from ingame so they can take my support seriously??

I spent tens of thousands of dollars and all you can say is make a new account? @cyan citrus ?? The hacker bypass your security system

It’s rediculous

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @deft ridge. Provide them with the required and accurate information and wait patiently for a response

[deft ridge]

They will come back with a standard response. To recover my social passwords, which isn’t possible like I said.

Please explain ‘accordingly’

[cyan citrus]

Your account security is your own responsibility in the first place. It is your own responsibility to take necessary steps to prevent such things from happening. One is to put two-factor authentication for both your social media accounts and PUBG MOBILE account.

[loud mica]

In region it says your current country is Pakistan but when i open the region tab it tells me that your currently in Australia but i am in Pakistan this problem occurs when wifi is connected on mobile data it show Pakistan but on wifi it shows Australia

[viscid echo]

I got ban without any reason. Anyone help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viscid echo.

[cyan citrus]

Please share two screenshots of both the Account settings and your regional rankings.

[night cloak]

Hello My name is (Hossein090) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (5124814915).

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

It is showing Pakistan in both the settings which is the country you have selected in the game, @loud mica.

[loud mica]

Also i get high ms in middle east

[cyan citrus]

It is related to your network environment and internet connection. Please switch to a more stable internet connection, @loud mica.

[loud mica]

My ms in asia is 20 but in middle east i get high ms

[torn skiff]

@cyan citrus

what's going on with this game?

What does he mean?

I did absolutely nothing

😂😂

This game is also easy going

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @torn skiff.

[molten skiff]

I’m not using to any cheats but my 2accounts already banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @molten skiff.

[torn skiff]

and what should I do? should I restart my phone after unlocking it?

@cyan citrus

[cyan citrus]

All the information regarding this is provided in #faq sub point 2.12. Please avoid repeatedly asking about account suspensions as this is not something we can help you with, @torn skiff.

[cyan citrus]

Where are you from?

[loud mica]

Pakistan

[cyan citrus]

Then Asia should be recommended server for you, @loud mica.

[loud mica]

But it takes too much time to start a match and all my friends are from pakistan but they have 20 ms in middle east why is that?

[cyan citrus]

As mentioned previously, it is related to your network environment and internet connection. You may try to contact the in-game customer service for further assistance with this, @loud mica.

[night cloak]

How can i get bouns challenge cards ?

@cyan citrus

[tropic parrot]

Help me to solve this problem

[cyan citrus]

If the bonus challenge event is available for you, you should be able to purchase the bonus challenge vouchers through the event menu.

[cyan citrus]

What is the device you are using?

[tropic parrot]

Galaxy F22

[cyan citrus]

From where did you download the game, @tropic parrot?

[tropic parrot]

Play store

[tropic parrot]

Wait see the video

[cyan citrus]

Please try to reinstall the game using the APK from PUBG MOBILE website: https://www.pubgmobile.com, @tropic parrot.

[tropic parrot]

Can't install

[cyan citrus]

You may watch this video recording as reference: #questions message.

[cyan citrus]

Please try to completely uninstall the game you downloaded from Play Store.

[tropic parrot]

I already uninstalled the game

[deft ridge]

Where do I go tho this to start with?? My ingame support don’t look like this

[cyan citrus]

Share a screenshot of your conversation with the customer service, @deft ridge.

[cyan citrus]

How much internal storage you have left in the device?

[deft ridge]

And all it does it take me here

[unborn pilot]

Go to settings then account and try clicking on customer service

This one

Click on customer service then customer service page powered by helpshift will openup

[deft ridge]

And when I file a claim, one of the question they ask is “which map did u play the most” and NUSA isn’t even on the list to select @cyan citrus

[deft ridge]

Yes same thing I can access from the login menu

[unborn pilot]

Tryna do this from ur second global id.

Tell em about ur main id which has been hacked.

https://media.discordapp.net/attachments/481200416349224980/933023188160483448/SVID_20220118_203514_1.mp4

Following this video

[deft ridge]

I gotta head out for a bit but I will brb

[deft ridge]

My support don’t look like this

[unborn pilot]

Send ss

[deft ridge]

I posted screenshot above

[unborn pilot]

No no login in ur 2nd global account and share ss of it's customer service.

I don't think that will look like the above ss.

[deft ridge]

It’s the same

[unborn pilot]

@cyan citrus sorry bonk am just trying to help

[unborn pilot]

Send ss after logging in ur 2nd global id.

Click on this settings option btw.

[deft ridge]

It’s the same

I know how to go to support through ingame @unborn pilot thank you anyway

Thanks to Wynn

[unborn pilot]

U logged in?

With ur 2nd id

Tryna send ss plz

[deft ridge]

Is this legit support @cyan citrus

This girl dm me

This guy*

[cyan citrus]

This is a scammer, @deft ridge. Please block the user and report them to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[deft ridge]

Lol okay thanks

[cyan citrus]

You're welcome, @deft ridge!

[empty horizon]

i got some trouble but first time i play it why i got Violations list ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @empty horizon.

[jade nebula]

My phone is k50 gaming 12GB ram and 120 hz
Not supporting 90 fps in pubg why?!

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @jade nebula.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[jade nebula]

My phone is not in the list

Why pubg

[cyan citrus]

Please refer to my previous response again, @jade nebula. If you're unable to use the 90 FPS option despite of your device meeting the requirements, you may submit the form and wait patiently.

[jade nebula]

Ok

What
The numeric user identification of your PUBG MOBILE account.

Do you mine id ?

I am arabic so my english so bad

[cyan citrus]

Yes, @jade nebula. You can find it in your profile along with the username.

[jade nebula]

Ok ok

[jade nebula]

How long will it take to respond to me?

؟؟

[cyan citrus]

You should not expect a response regarding this, @jade nebula. Your only option is to wait patiently after you have submitted the form. Should you require further assistance with this, please contact the customer service through inside the game.

[lime hornet]

Hello,

I don't know if I'm in the right place to ask for answers, I started the game a few days ago, I made only one game in BR, and since then it's hard for me to find games, I have to wait for a long time, almost indefinitely, I'm located in the Asia region, am I the only one to encounter this problem?

Thanks

[jade nebula]

I send , ok i am wating

[cyan citrus]

What is the device you are using?

[storm flume]

Please do not use languages other than English, @ancient vapor. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ancient vapor]

the pictures show the date last December. 3 4 other bots because there are more bots in the bronze rank silver than the players of the last bot with a frying pan because I realized that the bot shot at the bot that I killed I have been playing for a long time and I know who the player who killed the bot with a frying pan is because there are such achievements with different weapons you need to kill then I went from the phone to the achievement was to kill the shotgun that I created went into the arena there I played with a shotgun and further in the achievements there was a street artist erangel drew 7 and on sanuk miramar and vikendi on the phone did not download and further reach the shopaholic and spend bp 01/23/2023 morning came in critics like in the gallery at night 106 likes in the morning example 176 likes put a ban came lagging started when the uartins loaded every time and in the morning the gameloop 64 bit started could not enter 98 percent happened then it opened but the black screen was restarted. now I don’t know why I was blocked after all 10 years blocked for user agreement violation but I did not use anything help me restore my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ancient vapor.

[limber pulsar]

My account was stolen

I got my id, phone number and email

What can I do?

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification.

[limber pulsar]

I try to make new password, but the message doesn’t come

Mb I have to write a letter with screenshots to admins, cuz I donate a couple of thousands in my account so I don’t want to lose it

[dense bramble]

When is echo probleem gonna solve ?

[native anvil]

If you did not receive the verification code for the mobile number, please make sure of the following:

▫️ The number "0" is not present at the start of the mobile number.
▫️ Switch your network connection between Wi-Fi and Cellular.
▫️ You are in an area with good cellular coverage.

Otherwise, you can try again later, as there is a daily limit on the number of verification codes that can be sent. You should also uninstall any apps that might be blocking spam messages from your device. If you still do not receive a verification code, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

This issue has already been reported in #1061332696615358505 and acknowledged by the community manager.

[neat scaffold]

@polar marsh help

Is this official server?

[cyan citrus]

How may we help you, @neat scaffold?

[neat scaffold]

@cyan citrus is this official server?

[cyan citrus]

Yes, it is official Discord server for PUBG MOBILE, @neat scaffold.

[neat scaffold]

@cyan citrus what the main meaning of unofficial game client

[cyan citrus]

Please share a screenshot of the issue you are facing, @neat scaffold.

[neat scaffold]

@cyan citrus Ok I'll share it after sometimes 🙂

[pale tapir]

My account was banned by mistake, I didn't do anything, and suddenly my account was banned This is the account ID 5668874637

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pale tapir.

[ebon cave]

server pubg mobile arabic

[cyan citrus]

Please refer to #735483472432594994 sub point 3.1 for a list of regional communities, @ebon cave.

[ebon cave]

it was completed

[ebon cave]

@cyan citrus

[cyan citrus]

It is available in #735483472432594994, @ebon cave.

[lime hornet]

im using emulator PC

[cyan citrus]

And what is the emulator you're using, @lime hornet?

[ebon cave]

not exist

@cyan citrus you have a server

[lime hornet]

actually Gameloop

[cyan citrus]

You can find the regional communities at https://bit.ly/3iPRH71. If you're looking for Arabic support, you may join PUBG MOBILE MENA Discord server.

[cyan citrus]

And what is the game mode/perspective you're playing in? Also, what is your current rank?

[lime hornet]

I want to play BR & Arena, but I find games in BR but no in arena? I disabled language priority

[cyan citrus]

What is your server, @lime hornet?

[lime hornet]

im in asia area

Asia server

[cyan citrus]

Please try to switch to a different game mode or try again at another time, @lime hornet. We unfortunately cannot help you with matchmaking as it is related to how many players are currently in the queue. If there are not enough players, the match will not start. Also, emulators have relatively less players compared to mobile platform, so a higher matchmaking time can be expected.

[lime hornet]

For the BR mode, it's still ok, you have to wait 5-10min, it depends on the hours, for the Arena mode, unfortunately it's complicated, I managed to have only one game for the moment

But I understand, that we are few to use the emulator and I respect that, I will try to vary the modes, thanks

[queen ibex]

What should I do if someone else's phone number is linked to my account, how can I reset it?

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[honest saffron]

My friends acc got hacked and the hacker has put his own number as a verification method is there anyway pubg can help?

[native anvil]

Please refer to this response, @honest saffron.

[honest saffron]

Lol I read that after I sent it thank you

[native anvil]

You are welcome!

[river mist]

I can't unlink my email

@native anvil

Help

I lost my emailll😭

[cyan citrus]

Linked e-mail and phone numbers can only be changed, but they cannot be unlinked or removed, @river mist.

[south scarab]

Tencent needs to fix the invisible wall in the mid range shooting range in the cheer park, there is an invisible wall covering large parts behind the waterfall, this is not a problem but there is a target found behind it which makes anything above 106 very difficult. I hope devs can fix.

@cyan citrus

[cyan citrus]

Please share a video recording of the issue you are facing, @south scarab.

[south scarab]

I can do that but it will be very short, i do not have nitro so can’t send anything above 8mb

[cyan citrus]

Don't worry about that, @south scarab. You can send the video recording in the server with up to 100 MB.

[river mist]

I want to change ittt

Help

Do you need my pubg Id?

@cyan citrus

[cyan citrus]

You can change your linked e-mail after you meet all the requirements mentioned in my screenshot. You can also use the Forgot Email option, and if you meet the mentioned requirements there, you should be able to change your linked e-mail, @river mist.

[river mist]

1 and 2 are done but 3 I can't because I lost the email

[cyan citrus]

We unfortunately cannot help you with this if you do not meet the requirements. You may try to contact the in-game customer service for further assistance, @river mist.

[river mist]

I don't have any number linked and i only have a lost email

I only logged in on twitter and WeChat

[cyan citrus]

Refer to my previous response, @river mist.

[river mist]

Thats no help

[south scarab]

Ok I have a video, take a look around the 3 second mark, if you look carefully you will notice that while i am shooting at the water, the bullets look like they are hitting a wall (there are even bullet marks) on the water. Take a look at these videos

This is the original

[tropic parrot]

27.4gb

[south scarab]

Zoomed in version

[cyan citrus]

Can you share a screenshot of the map and mark this location, @south scarab?

[south scarab]

This is in the cheer park, Mid range shooting range

[south scarab]

This is a very annoying bug, please make sure to raise this up with devs, I need to get to 100 x10 points on this range

[cyan citrus]

Got it! Yo may submit a report of this through #996546243859853424 in compliance with the channel's guidelines, @south scarab.

[south scarab]

Thank you, I will do that

[cyan citrus]

You're welcome, @south scarab!

[cyan citrus]

Did it happen after you downloaded the game from PUBG MOBILE website?

[tropic parrot]

Yeah

[cyan citrus]

If you have developer options enabled for your device, please try to disable the developer options and try to install the game again, @tropic parrot.

[tropic parrot]

Developer option was enabled, I disabled it but it didn't worked.

[cyan citrus]

Can you try to restart your device one time, @tropic parrot?

[tropic parrot]

Okay wait

[tropic parrot]

Didn't fix the issue

[pseudo furnace]

Hello

Anybody can help me?

[cyan citrus]

How may we help you, @pseudo furnace?

[pseudo furnace]

I have a account was banned in 2020 2 days ago i sent a message to tencent via email but they didn’t answer me yet and yesterday i login to account and i tap ban record instead my ban duration they sent me another thing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pseudo furnace.

[tropic parrot]

Solve my problem @cyan citrus

[cyan citrus]

Please try to reset your device settings one time through Settings > General management > Reset > Reset all settings > Reset settings. Restart your device and try to install the game again. If that does not help, please try to delete the current installation file and try to download and install the APK again from PUBG MOBILE website, @tropic parrot.

[tropic parrot]

It happened after I updated android 13

[tropic parrot]

I will leave PUBG forever but I will no reset my device I have a lot of important data.

[cyan citrus]

You only need to reset your device settings, @tropic parrot. This will not delete your data.

[cyan citrus]

Also, how did you update your Android version?

[tropic parrot]

Got on phone software update

[tropic parrot]

Did but still getting same problem

[ruby egret]

hello, I have a question, they entered my pubg account and changed the number and mail, the google binding remained, the hacker turned on the secondary verification and I can’t log into my account, what should I do

[storm flume]

Please contact the customer service for further assistance, @ruby egret. Refer to subpoint 5.4 in #faq for further information.

[lilac gazelle]

@cyan citrus please read dm

[winter dragon]

Please somone help me I've been trying for months to find help

I have been banned twice on two accounts. Once when I was using the emulator and once when I was using the phone .. without do anything wrong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winter dragon.

[night cloak]

Hey I bought 3times UC in the app and it says I bought it from an unofficial channel ( I have proof I bought in app ) pls support help me

[edgy kraken]

I have problem to unable to access my account due to adding the third party phone number and I want to change the phone number.

I appreciate that thanks .

I need help please

[native anvil]

If you had previously purchased UC from unauthorized websites, refunded a purchase or by any illegal means, the full amount will be deducted when you purchase UC legally in-game or through https://www.pubgmobile.com/pay.

For further information you may contact the in-game customer service.

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[coral adder]

My Pubg mobile account linked with scammer phone number and scammer enabled secondary verification so I cannot login. Please help me to recover my account. My id: 559901472

[night cloak]

I have proof I bought Ingame

Ingame service doesn’t answer me

[native anvil]

We unfortunately cannot help you with account related issues. Only in-game customer service can assist players with account-related issues.

[coral adder]

#questions help me to recover my account

[night cloak]

Tell them to answer pls

[native anvil]

Please refer to this response, @coral adder.

[coral adder]

#questions I can't login to game. Scammer added his mobile number and secondary verification. Scammer received OTP. I can't go inside the game.

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[coral adder]

#questions see my video below of scammer asking money for my account.

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[coral adder]

Any other solutions?

[native anvil]

Please refer to this response, @coral adder.

[coral adder]

Can login another Pubg mobile account and help about my account?

[native anvil]

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[coral adder]

Ok thanks

[native anvil]

You are welcome!

[night cloak]

They said send your email Adress after that I got no answer

If support doesn’t answer me even though I got proof it’s not 3rd part or from other side where do I get my money back

Look

[storm flume]

Please do not use languages other than English, @earnest cedar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[earnest cedar]

Do not modify the game code or data
5268518524

[polar marsh]

Please refer to the private message from @polar marsh for further information, @earnest cedar.

[last cape]

hello, I reported my account because it was stolen and I had to ban it. I want to have my account unblocked, but it seems that I violated the Tencent contract violation, but I did not do anything like that. I request my account to be reviewed and my ban removed.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @last cape.

[night cloak]

@lime juniper @polar marsh
These YouTube channel's owner uploading Cheats Gameplay of PubgMobile Lite
Please Take action
https://youtube.com/@royalakashyt47

[gusty jacinth]

@native anvil what kind of problem is this man can’t enter any single match f this game

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[finite tiger]

@native anvil ??

[night cloak]

@storm flume Ok Sir.. Thanks For Your Response ❤️

@storm flume

[native anvil]

Hello, how may I help you, @finite tiger?

[finite tiger]

@native anvil pls look this. My friends problem.

[night cloak]

@native anvil look bro how can I get my UC now

[native anvil]

Please refer to subpoint 2.12 in #faq for further information.

[native anvil]

Please refer to my previous response again and avoid repeatedly asking about the same matter after you have been answered.

[native anvil]

Please try to perform a routine repair of the game from login menu and restart your device.

[night cloak]

I know man but why don’t the support answer me after I answered them like can u send them that I bought in app u see it I’m not lying

How can they say u bought my subscription somewhere else ?😂

[gusty jacinth]

If i did its solve only for one time

[maiden jetty]

Please help me.
Id: 5322283840
IdN: UŁTRA・BRAVO
Frozen for 2 Months and Gameloop is up to date.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @maiden jetty.

[sterile drift]

Random ban help please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sterile drift.

[steel cliff]

Hi

[native anvil]

Hello, how may we help you?

[worthy oar]

Hello, @native anvil sorry for tag
I saw your replies up in the chat, but i still cant understand do i fall under the group that should be available to play with 90fps, i got 12t pro with snapdragon 8 gen 1
I saw you typed snapdragon chip but still couldnt understand it

[native anvil]

There is no estimated time. As the customer service in-game receives an enormous of amount of requests daily, it takes time to review such requests, therefore, we kindly ask for your patience, a support agent will respond to you as soon as possible.

[native anvil]

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[fading vigil]

Vietnam likes to use cheat programs because they play noob.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @fading vigil. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[keen flower]

Hello, I have an inquiry. I have two accounts. If I log out and log in to the second one, I come back several times. Will I be banned?

[left pasture]

hello PUBGM , my account has been hacked and it hass been your 4-5 months trying to contact pubgm and filing complaints but there has been no reply from anyone from the pubgm team. it is just so annoying

even after have doulbe verification on my account still hackers are able to hack into my account and take it away from me

PLEASE HELP me

Wynnsanity was able to get his account back withing 24hrs of his account been hacked

it has been months and no one from them staff has even tried to help me

this is just so annnoying

[stark mantle]

merhaba , hesabım az önce bilgisayarımda vpn aaçık unuttugum için banlandı . kullanıcı sözleşmesi ihlali yazıyor . 10 yıl ban yedim nasıl iş bu .s

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stark mantle.

[native anvil]

If you have a phone number linked to the account, it is recommended to enable secondary verification. Please also note that only in-game customer service can help with account-related issues.

[left pasture]

i had secondary verification enabled on my account, still the hacker was able to bypass the verification. the in- game customer service is also of no help

[native anvil]

Please be advised that the moderators of this Discord server are not affiliated with customer service and therefore cannot help with this issue. Only in-game customer service can help players with account-related issues.

[left pasture]

pubgm helps only people that have the pubgm partner title and are in the vip program . @elfin copper account was recoverd within 24 hrs of his account been account

even i create content but definitely dont have followers as much as wynnsanity

[native anvil]

Please refer to my previous response again, @left pasture.

[spring sparrow]

Hello

Hello, I cleaned my friends and accidentally deleted my friend, thereby losing interaction. Please return the interaction. His id: 51515430316

Help please

[marble ivy]

My account has been hacked can someone help me

[spring sparrow]

mi nickname 365magatonchik

[spring sparrow]

my*

can you help?

please ask my question

[rigid bane]

i take ban why for this

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rigid bane.

[spring sparrow]

?

[spring sparrow]

i have banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spring sparrow.

[brittle cairn]

Can you help me to unblock my account I was play in the park last time I got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brittle cairn.

[viral hamlet]

Hello, my account was hacked today even tho I linked my Gmail, Facebook and Twitter accounts. All accounts have been unlinked and I can't use customer service bcuz it can't help with unlinked accounts. Anyone knows a method to get my account back?

[native anvil]

Please reach out to the customer service so they will be able to help you with this, @viral hamlet. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[summer apex]

wow

[left pasture]

How do you contact customer service

[dusty crow]

top right corner on login page

[left pasture]

This happened with me also

[viral hamlet]

I tried customer service but it says it doesn't help with cases where the hacker unlinked social media accounts.

[quartz copper]

Hello pubg moderators, could I ask for help? I had a problem with my pubg account.

[junior birch]

Please contact the customer service for further assistance, @left pasture. Refer to sub-point 5.4 in #faq for further information.

[quartz copper]

Private massage ?

[junior birch]

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #faq before asking questions in the support channels, @quartz copper.

[strong urchin]

What are the conditions for establishing a private community for PPG in our country? Esport

[quartz copper]

Bro writing private masge @left pasture

[neat stirrup]

Please I need help

My account is stolen

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[storm flume]

Please do not use languages other than English, @strange mauve. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @strange mauve.

[turbid lily]

I got banned for no reason , I played the game 5 years ago , What's " using unofficial game client " means ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @turbid lily.

[night cloak]

Hello. A few months ago I got banned. I am certain this is a mistake as I never broke any rule. The UID of my account is 51783203841. I want my account unbanned as I am innocent.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[tall yoke]

Hello
My account was hacked somehow and I'm not able to enter my account i have the receipts and everything that proofs that it's my account what should i do

[storm flume]

Please contact the customer service for further assistance, @tall yoke. Refer to subpoint 5.4 in #faq for further information.

[fathom bloom]

@polar marsh The account has been banned for 10 years, please open the account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fathom bloom.

[molten hazel]

@polar marsh my rank got freezed what to do

@polar marsh

[cyan citrus]

Please share a screenshot of the issue you are facing, @molten hazel.

[neon bolt]

Hello @fathom bloom or @polar marsh I wanted to ask for a favour ...I lost my pubg acc and now I don't have an acc

I don't have time to build a new one

So could anyone please give an account 😔

Please 🙏

[storm flume]

Please contact the customer service for further assistance, @neon bolt. Refer to subpoint 5.4 in #faq for further information.

[neon bolt]

@storm flume I tried but it said the acc wasn't mine and now I can't log into it

Point of correction I didn't lose it was stolen from me

[cyan citrus]

As we only provide community support through this platform, we unfortunately cannot help you with account related issues, @neon bolt. You may try to contact the customer service again.

[neon bolt]

@cyan citrus this ain't fair I tried the customer care service thing but it said the acc wasn't mine😭

Please try to understand🙏

[cyan citrus]

There is nothing we can do to help you with this as we are not affiliated with the customer service, @neon bolt. Please avoid being persistent after you have been answered.

[devout anvil]

hi

I have gift card code bay it from bank store and give me Invalid redemption code or character ID.

[vivid nacelle]

Hello everyone, this is the situation. In pubg mobile, I logged in through Facebook, but I deleted Facebook and restored it, there was a reason for that. And now I can't login to my account.

[cyan citrus]

What is the issue you are facing when trying to log into your account, @vivid nacelle?

[stray flame]

I want help, my account has been banned, and I do not play with any programs or hackers. I play clean and I love fair play, and I do not have any other accounts. Can you help me recover my account? If my account is not recovered, I will not play the game again, nor will I or my friends. Please respond quickly and help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stray flame.

[neat scaffold]

What using unofficial game client means?

[feral forge]

The only official ways to download PUBG MOBILE are from Google Play Store, App store or through https://pubgmobile.live/apk.

[neat scaffold]

My friend have download pubg from apple store but why he got banned 🤔

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neat scaffold.

[ripe talon]

Im trying to adjust the position of the button that controls the grappling hook and i cant seem to find it

[tired finch]

I'm not sure if this will work because I haven't played this season but try this:

Try adjusting the controls when you have the grappling hook equipped

[floral ermine]

Mai I'd unban kar do 6991881378

[polar marsh]

Please refer to the private message from @polar marsh for further information, @floral ermine.

[fiery scaffold]

I am here to ask Support on behalf of my friend, whose account got hacked by the same person who hacked wynnsanity's account. If wynn's account was freed within a day, Her account should atleast be freed within a week or month but it is not.

[dark basalt]

Sir please help me i want to change my region

[cyan citrus]

You can change your country/region settings through the Account settings of the game, @dark basalt.

[dark basalt]

I can't received the code

[cyan citrus]

Please tell your friend to reach out to the customer service in-game for further assistance with compromised accounts. As we only provide community support through this platform, we unfortunately cannot help you with such account related issues.

[cyan citrus]

Could you elaborate?

[fiery scaffold]

Which has been Done, but my point is the account was hacked a certain time ago, and after that accounts are also being hacked, so nor does pubg is fixing the problem and let alone be getting the accounts back, And this is Pubg Discord. the official one, the mods and staff and admin here are obliged to report to pubgm on whose accounts are being lost, and who are here with legit complains.

[hot egret]

Hello everyone why isn't showing to mee to enable second verification code with number or gmail, why i can't see it isnt showing nothing ineed help

[cyan citrus]

Please do not include your personal information like phone numbers in your messages. It looks like you're unable to receive the verification code at the moment so please try again at another time, @dark basalt:

[cyan citrus]

Please share a screenshot of your Account settings of the game.

[cyan citrus]

I understand your concern. Please understand that moderators of this Discord server are not affiliated with the in-game customer service. Therefore, we cannot help you with such issues. This is only a community support channel.

[dark basalt]

Okay I'll try again later and try another mobile number. Thank You For Your Help❤

[cyan citrus]

You're welcome, @dark basalt!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dark basalt.

[tiny kite]

I wanted to donate money from AppGallery on the pubg account, the whole thing is that there are receipts for the purchase, but they themselves UC no, what should I do?

[opaque night]

@polar marsh @static sleet Sir, Where I can get in-game support ? Plz anybody help

My account was banned for no reason. I had a network issue and was banned for 2 months 😦

[polar marsh]

Please refer to the private message from @polar marsh for further information, @opaque night.

[tiny kite]

can you answer my question?

[sacred jolt]

hello. played today. in the evening there were difficulties with the entrance. internet is ok. Juice download, after the connection is aborted.

ID: 51568570159

[honest saffron]

I’m having issues trying to link my mobile device are there any fixes?

[dense bramble]

Why does the loot does not render for me when i hot drop?

I landed on Showdown Arena and went upstairs where i didn't find anything but in the mean time an enemy landed there and got M4 in the same place and killed me

Why does this happen?

[fiery scaffold]

Why does a new account named krafton customer service messages me? Isn’t it a bit sus and it isn’t also in this server

That means someone is lurking and sending friend requests to users

[static sleet]

That is a known scammer that will try to gain access to your game account, social media accounts, and any possible financial accounts. Please block the user and report them to Discord.

Refer to the notice in the #735483472432594994 for further information.

[shell geyser]

I have a problem with my account..... i am banned for no reason....i check the details on why i am banned and nothing is present...even the support bot tells me that my account status is normal and i can login into the account and i have no ban records what shall i do??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shell geyser.

[night cloak]

Hello, is there a way to fix this? Sometimes when I watch highlights the surroundings are not loaded.

[celest shadow]

This may be the reason, but feel free to share your feedback in #996458713126797405.

[crude escarp]

report excessively, will there be a possibility of 10 years ban?

[cyan citrus]

No, unless the player is cheating or otherwise violating the terms of service of the game, @crude escarp.

[cyan citrus]

Please try to repair the game one time through the login menu of the game using the Repair option. If the issue persists, you may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[cyan citrus]

What is the issue you are facing? Please add more details about it.

[cyan citrus]

What is your country and the device you are using?

[cyan citrus]

Sadly, I cannot understand your issue completely. Could you please elaborate or share a screenshot?

[tiny kite]

there are payment receipts and the currency itself (UC)no.

[cyan citrus]

From where did you make the purchase, @tiny kite?

[tiny kite]

AppGallery.

[cyan citrus]

Did you make the purchase through in-game or through https://www.pubgmobile.com/pay, @tiny kite?

[tiny kite]

Doesn't let you follow the link. I went into the game itself, clicked on the icon 60 UC and I was transferred to the application AppGallery to make a purchase with a card, when I enter the game after the purchase, I see that I do not have this currency.

[storm flume]

Please contact the customer service for further assistance, @tiny kite. Refer to subpoint 5.4 in #faq for further information.

[tiny kite]

where is the service?

[cyan citrus]

In the game, @tiny kite. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[twilit rune]

Quendi

you here?

any mod here?

[cyan citrus]

How may we help you, @twilit rune?

[twilit rune]

bruh I just got this message in-game illicit third party transaction being done

[cyan citrus]

Can you share a screenshot of it, @twilit rune?

[twilit rune]

I never did a transaction
the uc I have is by winning events or custom rooms
I mean I have more than enough UC for everything so I don't need to do anything as such

[storm flume]

Please contact the customer service for further assistance, @twilit rune. Refer to subpoint 5.4 in #faq for further information.

[twilit rune]

may I know what steps to follow to get in touch with the customer service?

or

should I just talk with errora

about this?

I tried to get in touch with the in-game customer service

it leads me to read FAQ for further info

[cyan citrus]

You will need to record your issue through the AI and select the available options accordingly to connect with a customer service representative. We unfortunately cannot help you with such issues through the community, @twilit rune.

[twilit rune]

I'll try ><

this is weird

[stray drum]

Why does the PUBG game not support 90 FPS on a Samsung phone?

[junior birch]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @stray drum.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: <#questions message>

[storm flume]

Please do not use languages other than English, @stray drum. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[stray drum]

My device is Samsung S21 Ultra that supports 120 Hz

@junior birch My device is Samsung S21 Ultra that supports 120 Hz

[stray drum]

Tencent Support Team#0066Is this the official page for developers????

He asked me for my email or phone number to give me 90 frames

[sacred leaf]

can someone tell me what's wrong with my scope?

[cyan citrus]

This is a scammer. Please block the user and report them to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[cyan citrus]

What is the device you are using?

[stray drum]

@junior birch @cyan citrus I don't know how to report him, but I did

[sacred leaf]

galaxy a22

and this is my account

[cyan citrus]

Do you have gyroscope enabled, @sacred leaf?

[sacred leaf]

yes(when I use scope)but this is not normal

[cyan citrus]

Can you try to disable the gyroscope option and see if you would still face the same issue, @sacred leaf?

[sacred leaf]

yeah I did and there's no weird spinning

[muted wave]

My account got stolen guy sells hacks too ID 5105167114

Video proof

Help

😦

Thats my account he is using

😦

5105167114

Id

[junior birch]

Please contact the customer service for further assistance, @muted wave. Refer to sub-point 5.4 in #faq for further information.

[muted wave]

Sorry to bother

[sacred leaf]

but I activated my gyroscope it still doing that wired spinning

[muted wave]

I dont know how to upload the video to technical support in game

[cyan citrus]

If it is only happening while using gyroscope, please try to to perform a routine repair of the game from login menu, clear game cache and restart your device one time. Restart your device and see if it will make any difference.

[muted wave]

😦

😥

[undone stratus]

Hello. I want help with removing the restriction on participation in the talent championship? I've been playing for 5 years now. Some of my friends in my clan have the same problem.

ID: 5136112488 name in game: RqēCALYPSOUwU

I wrote about this problem in your mail but don’t received answer

[lime minnow]

Hello someone has entered my account and has linked my account by email, is there a chance to unlink it, thanks if you can help me

[cyan citrus]

Accounts with a history of cheating will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance.

#news message.

[cyan citrus]

To begin with, we recommend linking a phone number to your account and enable secondary verification through your Account settings of the game. For further assistance with compromised accounts, please reach out to the customer service through inside the game.

[undone stratus]

I don’t used cheats never, I already writed in game support, don’t received answer

[cyan citrus]

If it is required by the customer service, there would be an option to attach files at the bottom side of the screen during your conversation with the customer service.

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. We unfortunately will not be able to help you with this any further through the community.

[muted wave]

Can you help me to report the account i cant recovery it they link a phone number to it they are using it to brag the hack cause it has lab weapons 😥 in video i send can be seen account name

[lime minnow]

I can't connect phone number without signing in with email

[undone stratus]

it is possible to remove the restriction if I prove that I did not play with cheats, because the situation in which I got as stupid as possible, I just got a cheater in the team, but I did not know about it. And after some time they gave me a ban for a week, and I noticed about the blocking to participate in the talent championship only now. I hope they will help me all the same, since I have already written wherever possible.

[muted wave]

They are even doing tiktoks with my account using hacks and selling them 😥

[cyan citrus]

As mentioned previously, we cannot help you with this as we only provide community support through this platform and we are not affiliated with the customer service. Please wait patiently for their response.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @muted wave.

[muted wave]

Temporary Closed

[cyan citrus]

There is unfortunately nothing we can do to help you with compromised, lost or stolen accounts through the community. As mentioned previously, please reach out to the in-game customer service for further assistance.

[cyan citrus]

In that case, please contact the customer in-game customer service so they will be able to help you with this.

[muted wave]

I know cant do nothing just want to report it is not fair they use it to sell a hack cause they dont care the account i spend the money in it 😥

They didn’t change the name even

[cyan citrus]

You have already been answered, @muted wave. There is nothing we can do to help you with this through the community. Please continue with the customer service and avoid repeatedly asking about the same matter.

[muted wave]

Even they do tiktoks offering hacks with my account 😥

[muted wave]

Ok sorry

[undone stratus]

Can you send me a mail of support this game pls?

[river pike]

Hello, please help me, my pubg mobile account was stolen from me, twitter was hacked! There were 3 bindings to pubg account, gmail, Google play, twitter! How did scammers untie mail from my account without my consent? I have all bank statements, payment, uc messages on gmail! Please help, is it possible to restore my account? my id is 5185119115. name is JekanSupreme help me

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through inside the game.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[river pike]

I received only one message in the mail and that's it, I could no longer log into my account help please

[night cloak]

You can try emailing the pubg support service, here you'll receive zero support.

[river pike]

No answer

[storm flume]

Please contact the customer service for further assistance, @river pike. Refer to subpoint 5.4 in #faq for further information.

[river pike]

Thanks, I can't login to pubg mobile anymore! The scammer denied my data from the account! I played more than 4 years of investment was 2000 dollars! And now I've lost everything and there is no support from the developers and no answer

[cyan citrus]

Refer to this response, @river pike.

[honest saffron]

Sorry I got busy 🤣🤣 I don’t get the code to link my mobile and the number is correct and I have tried a few times not it just says too many requests or something like that.

[cyan citrus]

Please try again at another time or contact the in-game customer service for further assistance, @honest saffron.

[honest saffron]

I’ve been trying for a couple days now 🤣🤣🤣

[cyan citrus]

Please contact the customer service for further assistance, @honest saffron.

[honest saffron]

Ok sure thanks 🙏

[cyan citrus]

You're welcome!

[river pike]

mobile number was not included

[fluid briar]

Good Morning! Is it possible to restore an account, where access was via Facebook if I no longer have that Facebook?

[molten hazel]

@cyan citrus

Here rank freezed

It writes unranked

[lusty temple]

Hello
How do I contact technical support?
I need to restore access to my account.

[neat stirrup]

Hey I need help my account got hacked and I want my account back please

[native anvil]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help.

[native anvil]

Please share a screenshot from server rankings.

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[neat stirrup]

Look at the picture

[nova jewel]

Where to suggest report on TT and UID of a guy who’s showing how to use 3rd party software?

[neat stirrup]

I need my account back. That’s all

[dusty crow]

everything will be okay

[nova jewel]

I know how ur feeling I got the same 10yo without response only sentence was “There is nothing we can do with this ban”

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nova jewel.

[neat stirrup]

😔 bro I pay a lots of money

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[neat stirrup]

Same

[stuck knot]

Whats going pubg mobile …..

This is my first banned .. i dont know why.. nobody responds from customer service ..all bots

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stuck knot.

[molten hazel]

@native anvil

[native anvil]

It appears that your current account level is too low to be ranked. Please level up further.

[molten hazel]

Which level will be normal to be ranked fo you know maybe @native anvil

Is it lvl 40+ or 50+

[storm flume]

Please do not use languages other than English, @quasi owl. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @quasi owl. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quasi owl]

Peace be upon you, welcome to PUBG Mobile. I am very happy to communicate with you. I have a problem. My account took Ban by mistake, and I do not know the reason. By God, I did not break any rules or laws. I hope you will be happy to solve my problem. It analyzes my problem. Please look at my file. By God, I am 100% sure of it. I did not violate any rules. I hope that the respected PUBG support on my problem and communicate with me. I have not been able to play for an hour.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quasi owl.

[gaunt leaf]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible
İD:5205637899
Nick name:・ŁAST・ŁORD
Email:[e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gaunt leaf.

[queen vortex]

@polar marsh

@polar marsh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @queen vortex.

[storm flume]

Please do not use languages other than English, @eager frost. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[eager frost]

Peace be upon you, my account was unfairly banned because of tencent. Can you reply?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eager frost.

[torn skiff]

can someone help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @torn skiff. Remember to read through #faq before asking questions in the support channels.

[torn skiff]

Ready more clarified

You made me read

Very well

Go to sleep

What the hell

[ember carbon]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible
İD:5207907097
Nick name:برلين
Email:[e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ember carbon.

[nova zephyr]

Hi pubg my account has been mic banned and I don’t know why could you unban because I think I have been mic banned for no reason
ID: 5147593805
Nickname: Dvs¹BENZINO
Email:[e-mail]

[night cloak]

Hello I have a question, while I was completing the achievement, " Sharpshooter ", I have done all the required elements and I haven't recieved my title, is this a glitch?

[little basin]

where can i go support emulator ?

[neat stirrup]

It’s the guy he stolen my account

[native anvil]

For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[native anvil]

Please reach out to the customer service so they will be able to help you with this. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[storm flume]

Please do not use languages other than English, @neat stirrup. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

Could you please share a screenshot of your career results and details of this match?

[night cloak]

sorry I think i realized what i did wrong, I didn't kill the 3 enemies in one shot in the head

[hollow marlin]

In pubg I am troubling two bugs.
First is, when making a hot drop in martial arena character is getting stuck everytime, no character is showing and I am like going into the wall, and no controls are working at the moment and can't see enemy or can't play for around 1 and 1 .5 min that's enough for getting killed!!!!
Secondly, in Spiderman mode the gripping hook would work properly but this martial gripping hook can bring me to the gripped place but can't get up on it. I mean if I use it to climb it fails too much!!

And is there any process to report a killed hacker? Once I killed a speed hacker after getting him knocked he boosted his speed too 😂 but as I finished him i got no chance to report!!

Can anyone help me with these issues??????

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @hollow marlin. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[cyan citrus]

If you have the username of the player, you can try to search the player through the friend search and report through their profile. In the match, it is only possible to report your teammates and players that defeated or eliminated you.

[hollow marlin]

Name in different languages and letters not in English!!
It's difficult to report this guys in pubg, but I was sure that if I could report banpan would ban him live in game!

[eager cliff]

I need Help My Account Was Hacked

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @eager cliff.

[cyan citrus]

Then it is unfortunately not possible to report the player if you cannot find their user identification.

[eager cliff]

Someone Add phone number in My account

[storm flume]

Please contact the customer service for further assistance, @eager cliff. Refer to subpoint 5.4 in #faq for further information.

[eager cliff]

Support are Not reply.

[cyan citrus]

Please try to use the different available options in the FAQ of customer service, @eager cliff. We unfortunately will not be able to help you with this any further through the community.

[lusty temple]

I tried to do everything that is written there. None of the options gave me a result.

@native anvil I want to file an appeal to restore my account. Official postal addresses are not responding. Technical support is not responding in the in-game interface.

[native anvil]

Please try to contact them again. We are not affiliated with Customer Service, we cannot help with account-related issues through the community.

[high lotus]

How can I contact the support please there’s an issue with my account and I really need a help here but i dont know how to contact the support

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sullen siren.

[high lotus]

How my account is normal and banned at the same time ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @high lotus.

[night cloak]

There’s a post regarding that in #996458713126797405 already, thank you anyways

[onyx terrace]

😭😭😭😭

I need to talk to support, not the robot. Please, I need help

😭😭😭😭😭

[dusty crow]

is okay

[deft ridge]

@cyan citrus are u here??

[dusty crow]

i dont think you can get acc support here

[deft ridge]

I tried ingame support again and it clearly states that they are unable to help if the socials have been unlinked

[deft ridge]

I’m getting support on how to file a claim