questions

[feral forge]

No, your only option is to wait for the cooldown to end.

[storm flume]

Please contact the customer service for further assistance, @rich cypress. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @strong sphinx. Refer to subpoint 5.4 in #faq for further information.

[light hornet]

bruh

[light hornet]

and other

i contacted about not getting my uc and i have the order id and stuff it has been 5 hours since no respond

[feral forge]

Where did you purchase the UC from and how long have you waited?

[light hornet]

apple

[light hornet]

8 days

[feral forge]

In this case, you will have to contact the in-game customer service again, as only they are able to assist players with account and purchase related issues.

[light hornet]

they havet repled

replied

im still watiing

[feral forge]

If they have not responded to you in a reasonable time span, you may send them a message as a kind reminder.

[light hornet]

i just said

hi every 1 hour

[strong sphinx]

<@&481161015728406538>

[feral forge]

Spamming will not help to increase the speed of the progress.

[light hornet]

every 1 hour

[feral forge]

Please contact the in-game customer service for further assistance regarding compromised accounts as we are unable to assist players with account related issues through the community in any way.

Also remember not to mention the moderator role unless there is a server-related emergency.

[feral forge]

Not necessary.

[night cloak]

I have a problem with my account that it was blocked by mistake, and when I enter the file prompt, they tell me that the status of my account is normal, and you can log in, and when I try, the ban message appears.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[half turtle]

How to return merit

[mortal socket]

Why is the game sounds like foot steps or gunfire are not accurate after latest update, it become confusing locate enemies with sound of shooting, and i and some of my friends having issue of Repetiting voice when we talk with each other and you fixed it but now please get the old sounds back . The game sounds is much annoying and i can't hear a thing when an airplane of airdrop pass above me and i don't know which way the enemy is coming so please fix it and get us our old sound package back, sorry for alot of words but i love pubg mobile and with those issues that am talking about I can't play, please fix it

#Help

[flat bobcat]

I have a big issue with odds being displayed for the off-road rider event. They are clearly wrong. Who should I address this with?

[simple agate]

Make new kill effects color

[night cloak]

Hello idk if any support people are online but I have an issue with facebook connection - I’ve connected my facebook profile to my pubgm account days ago and the “social network” facebook avatar is still locked for me 😦 What can I do..?

Also I can’t seem to find an option to contact real human customer service from inside the game, the customer service for me is a very simple bot who offers me 4 non related articles and kicks me out and “help & support” has 4 more articles that have nothing to do with my issue either.

[half turtle]

How to return merit

[glad egret]

Hello, I was playing the PUBG MOBILE game TDM with my friend. Suddenly, while playing notification appears that you account is banned for violating user agreement for 10 years. I would like to request you that please, re-check my account. Here's my ID number: 5724221869

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glad egret.

[nimble forum]

@lime juniper i want you to delete hack provider channel from yt

One guy got 30k views in 3 days on a no recoil video idk wht is happening @lime juniper

[small solar]

Is there any way I can contact PUBG mobile through email?

[nimble forum]

Please please help many hackers are coming in event mode

Delete all of them please @lime juniper

[half turtle]

How to return merit

[worthy sinew]

[e-mail]
The e-mail is only meant for general queries, not account related issues.

[small solar]

Okay Thank you

[worthy sinew]

You're welcome !

[worthy sinew]

If you have lost merit as a consequence of your in-game behaviour, you'll have to play classic matches fairly in order to increase your merit points. Merit recovery is based on play time and in-match behavior. Repeat violations will result in slower Merit recovery.

Refer to the support article for more information:
https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/152-why-has-my-merit-been-reduced-how-can-i-gain-merit/?l=en&p=all

[worthy sinew]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK using the YouTube option.
Additionally, refer subpoint 5.1 in #faq to know more about reporting cheaters in-game via their profile/ID search.

[lost flint]

Hello, my account has been banned for ten years, and I have not used anything that violates the rules. I hope it will be restored again. I hope to reconsider my account
ID 5220668743

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lost flint.

[worthy sinew]

Currently there are four hit colors provided to the player to choose from. If you'd like to have more or any color in specific, feel free to provide a feedback about this in #996458713126797405 complying with channel's pinned instructions.

Unfortunately Not !

[civic knoll]

Why Does it Take 3+ Hours In Matchmaking IN North America ** PC game Loop ** ?? I want my europe server back i cant play at north america

[worthy sinew]

You can refer to the support article for infomation on odds and spin/draw/crate:
https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/275-i-got-some-questions-with-the-spin-draw-crate/
Additionaly, feel free to provide your feedback about this in #996458713126797405 about how you'd like the odds to change/represent.

[marsh tapir]

Hy

#pubg-mobile

#pubg-mobile

@marsh tapir @polar marsh

[marsh tapir]

@worthy sinew

[flat bobcat]

@worthy sinew I appreciate you’re not a mod and I am happy to post in Feedback, but, I will want an actual reply from someone as things are displayed incorrectly and therefore have cost way more than expected. Do you still think this is the way to go?

[worthy sinew]

Yes.

[worthy sinew]

Please state your issue.

[formal shuttle]

My friend took a band for ten years Is my account banned with him

[polar marsh]

Please refer to the private message from @polar marsh for further information, @formal shuttle.

[dense bramble]

When is premium crate coming in PUBG Global?

[cyan citrus]

We unfortunately do not have an exact release date for the the premium crates. However, we can predict that premium crates will be released after the current custom crate ends, @dense bramble.

[timber otter]

my account was hacked and stolen, my mail was untied from it, can I get it back if I provide evidence in the form of screenshots of game transactions?

[storm flume]

Please contact the customer service for further assistance, @timber otter. Refer to subpoint 5.4 in #faq for further information.

[rapid dune]

Maybe its time to nerf UPM?
What is the point to have level 3 armors and helmet if you getting killed by ump 150+ meter away with 2 bullets? Now every bod who can shoot running with ump.

And explain me this:) for no reason he just throwing frag EXACTLY where i was 😉

[night cloak]

what should I do to solve this problem ?hw said login failed

@static sleet

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[solid sun]

My account has been hacked. I don't know what to do and i already complain in pubg app.

@storm flume can u help me

[cyan citrus]

Please continue with the in-game customer service as we unfortunately cannot help you with compromised accounts through the community, @solid sun.

[solid sun]

They are not helping me that the problem. They asked me screenshot and i already send them but invein @cyan citrus

[cyan citrus]

There is nothing we can do to help you with your issue through the community. If you are unable to recover your account through the customer service, your only option is to create a new account and continue playing the game, @solid sun.

[solid sun]

Yes but my account have big value things in it that the problem

From season 2 till now rp

20 upgradable gun

[cyan citrus]

Your account security is your own responsibility in the first place. Please refer to my previous response again and avoid being persistent, @solid sun.

[solid sun]

All the new cars

@cyan citrus ok thnks for helping

[cyan citrus]

You're welcome!

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[queen pulsar]

Can someone help me out of pubg mobile

Can someone help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @queen pulsar. Remember to read through #faq before asking questions in the support channels.

[queen pulsar]

My account has been attended without violations or fraud

[polar marsh]

Please refer to the private message from @polar marsh for further information, @queen pulsar.

[tired smelt]

I'm a streamer. Can I send your discord link to my followers?

[chilly spade]

Yes, you can share this server with your Pubgm followers.

[night cloak]

؟

[storm flume]

Please do not use languages other than English, @bronze sun. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[bronze sun]

how to contact the administration?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bronze sun. Remember to read through #faq before asking questions in the support channels.

[bronze sun]

how do you contact the administration?

[native anvil]

Hello, how may we help you?

[bronze sun]

I can sing to you in Russian,

?

The problem is that two accounts were banned in two days. although I do not use third-party p.o, I would like to know in more detail what is why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bronze sun.

[ancient cedar]

Can a device with dimensity 8100 access 90 FPS with smooth graphics?

This one.

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

[ancient cedar]

Ok.

[delicate seal]

welcome I want to talk to pubg support very urgent

[storm flume]

Thank you for the report, @trim sierra.

In order to proceed, please provide two screenshots from a mobile device: one of the violation in question and one of the user's floating profile. Example:

https://cdn.discordapp.com/attachments/700225985798209668/946792189776756847/evidenceformat.jpg

We are unable to act on your report before these requirements are satisfied.

[half turtle]

My 3 rd got hacked but i have number and I can't login with number

[storm flume]

Please contact the customer service for further assistance, @half turtle. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @delicate seal. Remember to read through #faq before asking questions in the support channels.

[trim sierra]

you can find all that yourself, im just reporting another mass spam scammer that you dont want on your server

[small yoke]

I got ban for no reason in the middle of the game what s the problem. I even heard from many people that there is a ban wave for many people for no reason but I didn't believe it until this happened

[polar marsh]

Please refer to the private message from @polar marsh for further information, @small yoke.

[night cloak]

My account got hacked today. I need help to have it back

[cyan citrus]

We cannot proceed with your report if you do not provide the required evidence. For future reference, please use the #discord channel for matters related to this Discord server.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[night cloak]

Hello i need dev pubg

[night cloak]

I can no longer log into the account because that guy somehow unlinked all my previous account. The in-game service doesn‘t help neither. That guy is now trying to sell the account in Telegram

[night cloak]

I even talk to him and he acknowledged to having stolen the account.

[cyan citrus]

If you do not have access to your PUBG MOBILE account or any of the linked social media accounts, it is highly unlikely that customer service will be able to help you with this. In that case, your only option is to create a new account and continue playing the game, @night cloak.

[night cloak]

@cyan citrus I have a very toxic bug to report, I reported it on discord france, but they clearly told me that pubg would not fix the bug for a long time, but why release a new map Full of bugs, cheats? Off maps? I do not understand the point of view of the developers, I was clearly told that it will surely not be settled before several updates

[cyan citrus]

What is the issue, @night cloak? Could you please add more precise details about the bug you're referring to?

[night cloak]

You will lose a lot of metro players if you don't fix this bug quickly, remember off map in map3, now possible in map5 (new map)

yeah

Players go out of the map and kill my players in map

The two red squares are off-map exits

[cyan citrus]

If you are able to reproduce the issue, please make a video recording of it and submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines, @night cloak.

[night cloak]

It's very toxic and you will lose a lot of players like before map3

@cyan citrus https://youtu.be/jGgKyLEGcMA

Available on youtube....

This is not my channel

@cyan citrus what if I showed the conversation with him saying he stole it, provide some old UC pourchasses. Proving that it is my account

[cyan citrus]

When reporting issues through #996546243859853424, the following player details are always required with the video recording:

▫️ Numeric user Identification
▫️ Server
▫️ Device
▫️ Network
▫️ Country.

[cyan citrus]

This is not something we can help you with. We only provide community support through this platform and we are not affiliated with the customer service.

[night cloak]

Ok. Do you know how I can contakt the customer service @cyan citrus ?

[storm flume]

Please refer to subpoint(s) 2.8 and 5.4 in #faq for further information, @night cloak.

[night cloak]

Why do I need my credentials? Instead, take those of the people on youtube who explain the bug to ban them... It's in all the servers, I don't understand the procedure

Would you need a uid server etc to solve the problem? Sorry I'm not after you but these are funny ways to do it

[cyan citrus]

Yes, the player details are required to locate and patch the issue, @night cloak.

[night cloak]

This is on all servers the map is the same everywhere

@cyan citrus The squares on the map are precise, however, everything is displayed to solve the problem, a simple invisible wall and that's it

[cyan citrus]

Refer to my this response again, @night cloak. To report bugs, you should do it through the #996546243859853424 channel with a video recording and aforementioned player details. If you cannot follow the procedure, we unfortunately cannot proceed with your report. You may instead contact the customer service for further assistance.

[night cloak]

Does Pubg have an actively read email address? I will write them an email, if so please send it to me.

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through inside the game, @night cloak.

[night cloak]

Thank you, thank you for helping me, I wish you a good evening 😉

[upbeat trout]

Guys hello, how I can connect email to pubg account? when I write my data, it says that the password is incorrect, although only the game center is linked

[cyan citrus]

You're welcome. Have a good evening!

[cyan citrus]

Can you share a screenshot of the issue you are facing? Please make sure that you hide your personal information before you do that.

[upbeat trout]

Above it says that the password is incorrect.

[cyan citrus]

Try to put a password with a combination of numbers, small letters and capital letters and do not put spaces or special characters. Also, make sure that the passwords do not mismatch, @upbeat trout.

[upbeat trout]

Oh, thanks you very much, I can linked my email.

[cyan citrus]

Glad to hear that and you are welcome, @upbeat trout!

[ember oxide]

hello, tell me how to write to the developers?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ember oxide. Remember to read through #faq before asking questions in the support channels.

[ember oxide]

I want to ask a question, how to deal with the departure from the game?

[cyan citrus]

Please elaborate further and add more details about the issue you are facing, @ember oxide.

[vast yew]

Hey
Did they change the ranked points system or not and if yes what's changed

[primal wharf]

Hello, PUBG MOBILE, my account was unjustly banned a year ago. Someone stole my account after several attempts. I retrieved my account, but found that my account was banned. I swear to God, I did not use any kind of cheating. Another opportunity because I have been wronged. You can check the records of opening an account. I only open from samsung a50, and I pay money. Please review the account and respond. Thank you

ID: 5451309986

[polar marsh]

Please refer to the private message from @polar marsh for further information, @primal wharf.

[night cloak]

Hello, I want to withdraw my bitcoin to TL to my papara account, how do I withdraw it, I won the lottery from pubg mobile bot, how do I convert it to TL?

@cyan citrus

@static sleet

[crisp venture]

@cyan citrus is Kd system buged.Before playing my kd was 8.45 And look at the kills and kd .i have 5+ kills in every match and still Kd is decreasing.Seriously

[sterile tiger]

I gave the account for a while, that person untied all the bindings and appropriated the account to himself, is it possible to return it
534053062

before the was stolen, there was the nickname kayfarik

[amber zenith]

hello, can I restore my account, I had it linked to Facebook, but I can’t restore my Facebook and because of this I can’t enter the game, I remember my uid and nickname

[cyan citrus]

K/D Ratio is related to the kills you secure in every game. It means that if your kills are less in a game than your current K/D ratio, the K/D would decrease.

[cyan citrus]

Account sharing is against the terms of service of the game. If all the social media accounts have been removed and if you do not have access to your PUBG MOBILE account, it is highly unlikely that customer service will be able to help you with this. You can still try to contact the customer service through inside the game or create a new account to continue playing the game.

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game.

[cyan citrus]

Which bot are you referring to? Please share a screenshot.

[sterile tiger]

is it possible to untie vk twitter and phone number in one day?

[cyan citrus]

Do you mean in this update?

[amber zenith]

is it possible to see which Facebook account is linked to my game account? maybe I'm just restoring the wrong Facebook

[cyan citrus]

You may be able to use the Quick Unlinking feature if you meet either of these conditions mentioned in my screenshot. Otherwise, you will need to wait for 7 days after you apply for any social media account to be removed. You will also need to meet conditions for this process before you can apply for it.

[cyan citrus]

We unfortunately cannot help you with this. It is your account so such information should only be available to you.

[sterile tiger]

can you be more specific how to use

[cyan citrus]

What do you want to use, @sterile tiger?

[sterile tiger]

2

[cyan citrus]

What do you mean, @sterile tiger?

[vast yew]

Yes @cyan citrus

[sterile tiger]

how do I use the quick disconnect function?

sorry for my poor english

[cyan citrus]

The conditions to use this feature are mentioned in my screenshot, @sterile tiger. Also, you will need to have access to your PUBG MOBILE account to remove or unlink any social media account.

[sterile tiger]

but I can't log in to my account(

into the game

is it possible to see which bindings are left?

[cyan citrus]

I believe the only thing regarding the rank points that updated was mentioned in the patch notes. Ranking points display was added for Conqueror tier. Every 100 points is a mini-tier, and players can accumulate stars.

[cyan citrus]

No, it is not possible. Please refer to my this response again: #questions message.

[sterile tiger]

(

[crisp venture]

@cyan citrus what you see In Screenshots i have 1 or 0 kill ?

[cyan citrus]

If your current K\D ratio is more than 8, it means that if you get less than 9 kills, your K\D ratio would be affected and will be decreased. However, we unfortunately cannot calculate this data through here. If you believe that your K/D ratio is being miscalculated, please feel free to contact the customer service in-game for further assistance, @crisp venture.

[night cloak]

Did customer service closed the form that we can fill on our own if our account is hacked?

[cyan citrus]

No information regarding such form, @night cloak. However, you can still contact the customer service through in-game for further assistance with compromised accounts.

[crisp venture]

@cyan citrus yes I have messaged them waiting for reply.Thanks

[cyan citrus]

You're welcome, @crisp venture!

[gaunt grove]

Hello

[cyan citrus]

Hello! How may we help you, @gaunt grove?

[gaunt grove]

I won in the New Year's contest from pubg mobile CIS and they have not paid for 2 weeks, what should I do?

I am number 1

[barren imp]

Welcome
I want someone from pubg support team to talk to him

[night cloak]

i want to report my own account it got hacked a few months ago and i got it back

idk how to delete phone number and email

so only thing i can do

is

reporting myself

[cyan citrus]

Can you share a link to the event page?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @barren imp. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Linked e-mail or phone numbers can be changed but cannot be removed or unlinked. For further assistance with compromised accounts, please reach out to the customer service through inside the game.

[gaunt grove]

https://www.instagram.com/p/CnFfiFyM6Up/?igshid=OGQ2MjdiOTE=

pubgmcis

Спешим огласить вам список счастливчиков, которые получат 4 000 UC от Секи! 🤑✨

Поздравляем с заслуженной наградой, мы обязательно свяжемся с вами с этого аккаунта (Пожалуйста остерегайтесь мошенников!)

Ссылка на результат - https://simpliers.com/ru/konkurs/rezultat/ZESXON

Следите за нашими социальными сетями, ч...

Likes

1399

Instagram

[night cloak]

Did I understood correctly

i need to be logged in

for 15 days

then i can change phone or email?

[cyan citrus]

We provide community support for the global version of PUBG MOBILE, @gaunt grove. If this is a regional event, please take the matter to the regional community team. You may refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[night cloak]

why cant I just report my acxount for account sharing like idk i dont wanna loose it to that flithy boy again

rather i want it gone forever

[storm flume]

Please do not use languages other than English, @gaunt grove. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

These are the requirements to change a linked e-mail or phone number, @night cloak:

[night cloak]

@cyan citrus yh thats the problem im not logged in with that email

cuz this account is hacked

how do i report it

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[hearty lodge]

Hey my account is hacked and I can’t login to the game what i can do at this case

I have all the information and all the ways that i charge the uc with

[storm flume]

Please contact the customer service for further assistance, @hearty lodge. Refer to subpoint 5.4 in #faq for further information.

[hearty lodge]

I can’t login to the game for contact

[cyan citrus]

If you are unable to log in, you can use the Help option located at the right side of the screen to contact the customer service instead, @hearty lodge.

[hearty lodge]

Oki ty i will try but if i cant is there any mail or any thing to send direct

[cyan citrus]

The only recommended to contact the customer service is through inside the game, @hearty lodge. The e-mail for the customer service is [e-mail] but it is generally for queries, not account related issues.

[hearty lodge]

When i try to contact in the game they ask to login but i cant login to the game

[cyan citrus]

You should at least have access to one of the login methods linked with your PUBG MOBILE account. The customer service may otherwise will not be able to proceed with your request, @hearty lodge.

[hearty lodge]

Mmmm ok without login cant access the customer service

[cyan citrus]

You can do that using the Help option, but they may not be able to proceed with your request if you do not have access to your PUBG MOBILE account or any of the linked social media accounts, @hearty lodge.

[sterile tiger]

is it possible to ban the acc?

[cyan citrus]

Please elaborate and add more details about your concern, @sterile tiger.

[sterile tiger]

an acc that no longer belongs to me, can I ban it by throwing complaints

[hearty lodge]

I pay alot of uc on that account and now can’t login with any of social media because the scammers now can change socials easy with easy way i hope there is an email or any thing that i can connected with pubg mobile to send all the information and all the recharges way and every thing to help me

[cyan citrus]

Accounts are suspended due to violation of the terms of service of the game. If an account does not violate the terms of service, it will not be suspended regardless of reports received against that account.

[cyan citrus]

Please keep in mind that your account security is your own responsibility. It is your own responsibility to take the necessary steps to prevent your account from getting compromised like putting a strong password, never share your login information with anyone and enable two-factor authentication. If your account has been compromised, the only way to seek help is through the customer service. We unfortunately will not be able to help you with this any further through the community.

[hearty lodge]

Oki thx

[cyan citrus]

You're welcome, @hearty lodge!

[clear birch]

The loot was in the box and i couldn't take it

[cyan citrus]

Do you happen to have a video recording of this, @clear birch?

[clear birch]

No but usual the loot came out.with me it didn't

twice

[cyan citrus]

If it happens again, please make sure to make a video recording of it and submit a report regarding this through #996546243859853424 in compliance with the channel's guidelines, @clear birch.

[clear birch]

Ok

[night cloak]

Plezz pubg I don't have PAN what is this

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[pliant nebula]

What did I do wrong bruh

💀

I was tryna grind rank

And leave gold

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @pliant nebula.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deep stratus.

[rich cypress]

My account has been hacked, and the login links have changed, and I cannot log in to it. I hope you will help me, and thank you very much
I am not able to log in please help me access my account again thank you very much.

ID: 5538529005
Username: ＳＨＡＤＩ 英 ぺ
M 76
uc7
Please help me 😔😔

[storm flume]

Please contact the customer service for further assistance, @rich cypress. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please do not use languages other than English, @vagrant venture. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[proper torrent]

Can i have the latest 60fps supported device list please

[native anvil]

We do not have a list of devices that are not compatible with 60 FPS. To view a list of devices that do not support the 90 FPS option, please check this message:
#questions message

[opal hazel]

Hi i had problem when ever i log in to game said Server is busy please try again later error code restrict area i hear soultion is vpn but i cant use it not intersted i need soultion without it

[native anvil]

Please share a screenshot of the issue you are facing.

[opal hazel]

I try use vpn then its work but high ping

[native anvil]

It means that the game may not be available in the region you are currently located in. For further assistance with this, you may try to contact the customer service through inside the game.

[native anvil]

Please avoid using VPN. It is not recommended as it can put your account at risk of getting suspended.

[opal hazel]

But my friends in my country play and im 3 years player

From israel

I was in lobby surprise log me off

[opal hazel]

Ye i hear that thx for advice

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[proper torrent]

Thanks but why about the Galaxy A53 5G
I play with it but I don't have 60fps or 90fps why???
And thanks again

[opal hazel]

I will do this now thx for answer and help

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[native anvil]

You are welcome!

[proper torrent]

Thank you for your time

[native anvil]

You're welcome!

[proper torrent]

👍

[finite pike]

Hello! My account under the nickname ZUCKERēFRAU ( id: 588754228 ) in PUBG Mobile was permanently banned on 01/19/2023 at about 00:34 for 10 years for using cheats and third-party programs. I categorically condemn this decision, made by people who follow the game, since I was not
no programs or cheats used. Also, I did not play with people who could use them and did not team up with other players. That is why I believe that the ban is absolutely undeserved and I want to know, what should i do? Can I somehow unblock it? Cause this isn’t fair((

[polar marsh]

Please refer to the private message from @polar marsh for further information, @finite pike.

[night cloak]

hello, I come with a problem, namely for the last time I was playing on the iPhone 11 pro max and scrims when I had opponents next to me the screen sensitivity dropped as if I had suddenly lower sensitivity but the settings did not change ... For a few days I have been playing on 13 pro max and I have the same the problem on classic match is fine and when i play scrims and i have opponents next to it, it slows down my screen
do you know what the problem is because I doubt it's the phone's fault

[strange solstice]

Please help my mobile account for recently hacked maliciously and I can’t log in , it’s been a over a week and I don’t know what to do, I have any proof necessary to show it’s my account pleas help

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @strange solstice. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[strange solstice]

They hacked it somehow and linked their phone number , I can’t log in anymore , how do I access customer service please ,

[cyan citrus]

If you can record a video of the issue you are facing, please feel free to submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[storm flume]

Please contact the customer service for further assistance, @strange solstice. Refer to subpoint 5.4 in #faq for further information.

[solemn stump]

My account has been hacked and I can't access it. I hope to help me 5232074849

[river wing]

Hello.. I have a question please..how can I join the VIP program

[magic spoke]

hello, dear developers, I lost access to my account and just got it now, and here I ask you to reconsider the reason and the possibility of unblocking, since this account is very dear to me! My id 5204618162

[sacred topaz]

Please help me my friend hacked my pubg account

[prisma juniper]

hello , my account has been banned beofre 2-3 years , can i open it ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prisma juniper.

[uneven hound]

Hello, please help, Error code : restrict area??? How to fix it?

[willow ferry]

Hello , my account was stolen a long time ago, and now I would like to restore it, there is all the evidence that it is mine

[pure grail]

MY ACCOUNT IS BANNED

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pure grail.

[solid herald]

dear developers, not long ago I got my pubg account back, but now it is banned. I ask you to reconsider the reason for the ban and, if possible, unblock it!
id:5761221871 nickname:NiRcH

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solid herald.

[night cloak]

I have the Same Problem @strange solstice. PUBG will only help streamer in this case, like Wynnsanity who lost his exactly the same way and got it back after 1 day. They don‘t help regular players

My account was somehow banned for an unknown reason, can someone look into this?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[dark bay]

Hello

I am unable to change region

@polar marsh

Anyone help me please

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[junior birch]

Please refer to the roles section in #735483472432594994 for further information.

[dark bay]

@junior birch help brother

[junior birch]

Please contact the customer service for further assistance, @magic spoke and @sacred topaz. Refer to sub-point 5.4 in #faq for further information.

[junior birch]

It means that the game may not be available in the region you are currently located in. For further assistance with this, you may try to contact the customer service through inside the game.

[junior birch]

Could you please share a screenshot of your in-game basic settings?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[dark bay]

@junior birch brother

[river wing]

Thank you

[junior birch]

Please try again at another time or contact the customer service in-game for further assistance with this. @dark bay.

[dark bay]

I am trying from 4-5 days and i also contacted in game service but it didn't got it

Hello????

[south pond]

Whyy some ppls get ban with out reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @south pond.

[willow dew]

hey everyone, is there a sub-channel for the arabic region in which i could share information about an upcoming tournament? if anyone knows please ping me or send me a dm

[indigo sequoia]

I meet a cheater why I can't report

bad security system

WHERES MY SERVICE

[obtuse mica]

Any help i got ban 10y for no reason i dont have hak for pubg or any other game on my pc

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obtuse mica.

[desert garden]

Why my account got banned??! Please unban me

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @desert garden.

[junior birch]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @indigo sequoia. You can also submit a report through https://bit.ly/3uDSJZv.

[junior birch]

You can use the #tournaments channel.

[indigo sequoia]

I can't even report and their name was special name

[junior birch]

Please enter the numeric user identification of the cheater to report in the aforementioned form, if you fail to do so, then you may contact the customer service in-game for further assistance. Refer to sub-point 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @chrome violet.

[summer pagoda]

ID:5170582575

[sly heath]

How do you enable water reflections??

[torpid rampart]

what is this guys? i am PMCO CHAMPION PMNC CHAMPION Nepal? Play so good that even pubg calls me hacker??

@static sleet

[junior birch]

This cannot be specifically turned on, @sly heath. The Graphics & Audio is dependent on this feature which can be checked out in the game settings.

[summer pagoda]

Just got banned and I've never used any cheats nor modified any of the game's files. Please do review my account and the false ban for I haven't violated any of the game's policies and been sticking to all the rules.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @summer pagoda.

[static sleet]

What are you reporting exactly?

[torpid rampart]

my id got banned for no reason lol

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torpid rampart.

[obsidian blaze]

Aoa @polar marsh I got one day ban on emulator and the reason is (Your account has been temporarily frozen due to abnormalities detected in your emulator! please update your emulator) but i have latest 32bit emulator version so what's the reason for this i will get unban on 19/01/2023 i just want to make sure i will not get ban next time please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obsidian blaze.

[calm arrow]

My account has been hacked, and the login links have changed, and I cannot log in to it. I hope you will help me, and thank you very much
I am not able to log in please help me access my account again thank you very much.

ID: 5415097314
Username: TheBest『Ta』
M 55

My account has been hacked, and the login links have changed, and I cannot log in to it. I hope you will help me, and thank you very much
I am not able to log in please help me access my account again thank you very much.

ID: 5415097314
Username: TheBest『Ta』
M 55

[eternal mesa]

I wasn’t using any inappropriate words that’s why I’m not very happy with the mic ban till January 22. The other bans yes I know I deserved it. But not this one

What happens if I continue to get mic bans? How bad can the consequences get?

[dense bramble]

Can ISP fake out PUBGM ping?

[modern cloak]

@polar marsh Please ban this discord server he promoting cheat pubg mobile

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @modern cloak.

[heavy gyro]

Hi, I lost my login credentials for my account in the game and I could not log in, please help me to access my account again, thanks again
Account ID: (5192634234)
user name:
(S4乡كابوس)

[storm flume]

Please do not use languages other than English, @heavy gyro. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[heavy gyro]

Hi, I lost my login credentials for my account in the game and I could not log in, please help me to access my account again, thanks again
Account ID: (5192634234)

[junior birch]

Please contact the customer service for further assistance, @calm arrow. Refer to sub-point 5.4 in #faq for further information.

Could you please provide a screenshot of the issue you are facing, @heavy gyro?

[heavy gyro]

How can I take a screenshot while I don't know how to access the account

My account is expensive sir 💔

[heavy gyro]

I found this message after that I couldn't sign in to my account

Please help me to restore my account 💔

[storm flume]

Please contact the customer service for further assistance, @heavy gyro. Refer to subpoint 5.4 in #faq for further information.

[heavy gyro]

What should I do now

[small tangle]

I did not violate the rules of use

[polar marsh]

Please refer to the private message from @polar marsh for further information, @small tangle.

[tawny pebble]

my account was hacked, and then my profile was deleted. It's already been 7 days. what should I do?

I really need my account. I invested a lot of money in it

[night cloak]

@tawny pebble I’m not anyone from support but have you tried contacting the in-game customer service on a new account?

[tawny pebble]

yes, but nothing helps. I am being sent to different links

[night snow]

i get many times ban 10 min or 1day

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night snow.

[tawny pebble]

this is my last hope for account recovery

[lyric flint]

Problem with AirPods Pro mic

Why they don’t work in game

[junior birch]

We cannot help with account related issues, @tawny pebble. The better way is to contact the in-game customer service where they can assist with account-related issues. Please refer to sub-point 5.4 in #faq for further information.

[native anvil]

You may contact customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grizzled sable.

[dense bramble]

.

[green agate]

No, they would not be able to do that.

[muted hemlock]

Will there ever be 90 fps on Poco F3??

[night cloak]

Hi My account after 3days banned for no reason hacked , when i login my account all my Data lost please some one help me this really sad

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[sterile trail]

Iam using vivio y33s. This mobile gamemode include 4d vibration mode and auto aim on and of option iam not enable it.. When iam enable my account have any problem?

[night cloak]

Hi My account Hacked What i Can do some one help me

#questions Help me Please

Today i Login my account but need again create account i link my account to Gmail
when i search my id Account i see some one Change my Flag and remove all my friends

This is my account that has been stolen

This is very sad for me
I hope support will help me to recover my account

[night cloak]

@green agate @static sleet

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @sterile trail. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[night cloak]

@green agate i have problem i cant contact customer service in game what i can do please help me

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[green agate]

We are not able to change your account's information, please refer to the in-game customer service center as only they can help you.

[muted hemlock]

SD 870, 120HZ and still no support apparently

[night cloak]

i have this problem many times i trying

[native anvil]

You can submit the form and wait patiently.

[night cloak]

@green agate

[green agate]

As previously stated we are not able to help with this issue.

We are not able to change your account's information, please refer to the in-game customer service center as only they can help you.

@night cloak

We do not have the means to change or access your account.

[night cloak]

Oh Bro this is really sad we cant do anything and some one playing with my account now 🤦🏻

look my account i send picture 🤦🏻 i playing hard and spend much money...

[green agate]

Your account's security is your own responsibility, therefore, we are not able to help with this type of issue as we are only volunteers.

[night cloak]

i know and understand you are just volunteers but try tell us way we can contact customer service i cant contact in game you see my picture dude u know this is really bad my account lost this is not my fault because no one access my account or for login to my account i sure some one contact customer service i dont know how but lie to them and stolen my account ....

[green agate]

Top-up refers to the means of buying premium currency in a game.

[green agate]

You were given instructions on how to contact them before I responded.

This would be through your primary email provider.

Then you already know when your last top-up was.

You have just said that your last purchase was this month.

Then you would need to search for something older than a month ago.

This is to prove legitimacy of ownership in some cases, we are not able to help with your own payment history since we do not have access to view this.

Protection of your email and any associated accounts is your sole responsibility. We are not able to help with this matter physically.

That is because your account was "hacked" during this month.

They are not able to verify whether that was the perpetrator of your account or not, which is why they ask for an older receipt.

That is because you are physically using your own account.

Again, we are not able to physically help with this matter as we are only volunteers and not customer service representatives.

The in-game customer service center.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slate light.

[gusty jacinth]

This channel only for pubgm topic don't sent any other links

[wind lion]

My account is blocked. I can not enter. There is no reason for blocking.

The assistant writes that the account is in a normal state. But I can't enter

[native anvil]

Please share a screenshot of the issue you are facing.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wind lion.

[peak fractal]

My account got stolen and the guy who stole it added his phone number and I no longer have access to the account because when i try to login by Twitter it sends a verification code to his number

I have a lot of things to prove that this is my account I just need someone who can help me please

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[peak fractal]

Please just give me 5 minutes of your time if you’re capable of helping me and I’ll prove anything to you to get my account back

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[sturdy escarp]

Is it possible to change the birthday day?

[native anvil]

You can only set the birthday once and changes are not allowed. You may contact the in-game customer service for further assistance.

[normal void]

Can you guys tell me why Tencent employees and devs sell undetected hacks on the side for extra profit?

[native anvil]

If you have a phone number linked to the account, we recommend enabling secondary verification. For further assistance, please contact the in-game customer service.

[normal void]

I've seen people employed by Tencent selling undetected PUBG hacks. Can you guys explain?

[native anvil]

If you encounter someone who is selling or distributing cheats, you can report them through: https://bit.ly/3soBavK.

[ruby radish]

Good day, can anyone help? My friends account got hacked, however he still has access to all accounts linked but the 2 step verification number got changed some how and his not able to log in because he can't get the code. Can anyone help please?

[storm flume]

Please contact the customer service for further assistance, @ruby radish. Refer to subpoint 5.4 in #faq for further information.

[zealous sleet]

@native anvil check DM

[polar marsh]

Please refer to the private message from @polar marsh for further information, @iron sail.

[prime quartz]

ı need a help guys . my account get banned for no reason . no cheating. ı m a streamer . ı use to much money for my accaount . over 10t euro . ı get 10 year banned from nothıng . pls someone help me for ı get my accaunt back

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prime quartz.

[ruby radish]

Support didn't help resolve my issue

[cyan citrus]

We cannot help you with compromised accounts through the community, @ruby radish. You may try to contact the customer service again or create a new account to continue playing the game.

[ruby radish]

I'm pretty much just looking for a direction to go towards, are there any email addresses I can perhaps contact or have my friend contact as when he logs in and asks to verify by another way, his directed to a screen saying suspicious behaviour and to contact customer support but when you click on it, it does nothing.

He can even provide proof of payment for UC bought on the account if that would help

[cyan citrus]

You can contact the customer service is through inside the game. There is nothing we can do to help you with your issue through the community, @ruby radish.

[ruby radish]

Okay thank you

[dense grove]

Hello

I am trying to login to my account

It said me that they sent me an otp to my number

But I am getting no otp

Help me

😭

I don't want to loose my account

[storm flume]

Please contact the customer service for further assistance, @dense grove. Refer to subpoint 5.4 in #faq for further information.

[dense grove]

I tried but got no response

Therefore I am here

I reset my I phone

And downloaded the game again

🥹

Help me I am gonna get depressed if I loose my account

[cyan citrus]

A delayed response from customer service can be expected as they receive an enormous number of requests every day, @dense grove. You can try to use one of the backup verification codes if you saved them somewhere before or try to change the verification method.

[dense grove]

The no ending in 91 is in my phone itself

[dense grove]

🤧

I don't have it saved sir

U are a mod

Can you help me

?

I can give you every proof that I own this no but I am not getting any otp

[cyan citrus]

Please continue with the customer service, @dense grove. The moderators of this Discord server are not affiliated with the customer service and we only provide community support.

[dense grove]

Rip my account then

💔

I don't think customer service will ever respond

Neither will I get my account otp

I think this was the end of my PUBG

I wasted my money

And a lot of my time

[cyan citrus]

They will respond in due time. Please wait patiently and avoid repeatedly asking about the same matter in the community channels as this is not something we can help you with, @dense grove.

[dense grove]

I understand

Thank you for your help

Good Bye PUBG

🥹🕊️

[small solar]

Can I have any role in this server 👀👀

[proper torrent]

After the 2.5 update, will my Galaxy A53 5G phone support 60fps???
Help 🙏 🙏 🙏

🥺🥺🥺

[native anvil]

You may refer to the roles section in #735483472432594994 for further information.

[native anvil]

We unfortunately don't have information in this regard.

[proper torrent]

If anyone has information, where do I go?

To whom shall I turn?

To whom shall I turn?

[native anvil]

For further assistance, please contact the in-game customer service. Refer to subpoint 5.4 in #faq for further information.

[proper torrent]

Thank you you really help me

🥰🥰🥰

[small solar]

@native anvil do i fall in this category playing PUBG since season 1 and also a server booster … never have done any violence etc

[native anvil]

You are welcome!

[calm quiver]

Frozen

[polar marsh]

Please refer to the private message from @polar marsh for further information, @calm quiver.

[tardy umbra]

I enabled my highlights but its not working any help

[native anvil]

You may click on most dedicated fans for further information.

[cyan citrus]

Why is it not working? Could you please elaborate?

[tardy umbra]

I see people having the highlights moments button on top right corner but i dont

After match

[small solar]

Kindly tell me that I need to reach level 10 which I am in this server but also the tencent server which I am not at level 10 currently? And also I am server booster of PUBG only not the tencent server do I need to be server booster of that server too or only level 10 is okay?

[cyan citrus]

Does it also not get recorded in your Game Album?

[tardy umbra]

I just finished match and its i see the button 👍 no help needed anymore

[native anvil]

Yes, reach Level 10 or become a Server Booster. Please remember to use #discord next time for matters related to the server.

[upbeat stone]

Is this channel also for in game related stuff?

[hallow pier]

hello my name is daredevil

the game has been banned withowt warming cause and i hahave not violated the terms and conditions of the game and i hope that my account will returend and
Solve the problem
This is my account ID 51830296839

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hallow pier.

[upbeat stone]

Its only frozen for a day. You might use third party software like a fps booster and such and the ac of the game can pick that up as suspicious activities

[storm flume]

Please do not use languages other than English, @glacial delta. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[normal void]

Hello, I naded my teammate without the intent to kill him. He did not report me. I lost 33 merit. Can I have it back?

I meant to throw it across to another house and it bounced off of a window corner.

I have his verbal consent that he didn't report me and that it was not meant to kill him.

I am ranking right now and this 33 point deduction will have me unable to rank in Squads for 4 days.

@native anvil

[native anvil]

Try playing Solo matches. Be reminded that there might be a daily limit on the amount of merit that you can recuperate.

[nova condor]

What is the best IP address for server Europe?

[normal void]

Yes I already know this. Recognize I said I wouldn't be able to play for 4 days. This shows that I know that I can't re-gain all my merit points as soon as possible.

What I am asking is if this deduction can be removed due to the fact that it wasn't intended to kill my teammate and also due to the fact that I have verbal proof from my teammate that it was a mistake.

[cyan citrus]

Merit recovery is related to time spent playing the game and in-match performance. Should you require further assistance with this, please feel free to contact the customer service through inside the game. We unfortunately will not be able to help you with this any further through the community, @normal void.

[normal void]

I wasn't asking how to recover merit in-game. I already how how to gain it back. The problem is that you can only gain 10 a day and that I got a -33. I was asking if the -33 I got could be removed because it sets me back 4 days of ranking.

[cyan citrus]

We cannot in any way help you to recover your merit through here, @normal void. As mentioned previously, you can try to contact the customer service or recover the merit on your own as it is supposed to be.

[normal void]

"Supposed to be"? I wasn't supposed to lose merit in the first place. It wasn't on purpose and I didn't get reported lmao

I got punished for a crime I did not commit

[cyan citrus]

The system will automatically deduct your merit after it is verified that you were involved in any violation. More information on such violations can be found in your merit profile. All violations will be punished, and the extent of punishments will vary according to the severity of the violation and number of violations, @normal void. There is nothing we can do to help you with this through the community. The only way to seek help for such matters is through the customer service. Please avoid being persistent after you have been answered.

[dusty crow]

what he is saying in layman terms is that you need to pay your punishments, whether it's accidental or intentional. If you shot your friend irl and he dies even though it is an accident, does that mean you walk free?

[potent peak]

@cyan citrus so why tf am I getting mic banned In game for literally talking to another player on all chat

[rapid root]

Please review my account and unban it as soon as possible Band injustice Respond and review as soon as possible

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rapid root.

[empty oracle]

why did I got mic muted for 7ds just saying sb?

[native anvil]

These suspensions are a result of using inappropriate language in both voice and text chat. If you need further assistance, please contact the in-game customer service. Refer to subpoint 5.4 in #faq for further information.

[normal void]

You need to recognize that the victim in-game has the option to allow looting or to report

Why would PUBG penalize me if my teammate didn't report me

[dusty crow]

Whether the person you naded reported you or not is another story. PUBG penalizing you simply is warning you to be more cautious

[blissful radish]

Hi pubg customer service how I can be Official distributor in Sudan?

For selling uc

[past heart]

please check my account why is it locked for 10 years id 51867220563

[polar marsh]

Please refer to the private message from @polar marsh for further information, @past heart.

[blissful radish]

@native anvil

Or if I can buy directly from you that will be helpful

[cyan citrus]

It is not allowed. Players should only make purchases through in-game or through https://www.pubgmobile.com/pay, @blissful radish.

[vague tangle]

offical pubg mobile tiktok account commented on my this tiktok post about #PUBGMOBILE300M

But when I tried to contact them through message But the message was not sent because it saying that this user isn't following you

Please let me know where I can send you a direct message?

[cyan citrus]

You may send your concern in the #1055891271849353226 channel in compliance with the channel's guidelines and wait patiently for a response from the community manager, @vague tangle.

[vague tangle]

Ok thanks

[cyan citrus]

You're welcome!

[slow ruin]

hi

how i can create mod?

[slow ruin]

@cyan citrus

[severe burrow]

hello, can someone with authority reach me on pug mobile?

@cyan citrus hello, can someone with authority reach me on pug mobile?

[night cloak]

whyy? not using any thing just my net gone i open game then this

[hot terrace]

Good morning, Your Honor, my account was suspended three years ago, and I contacted you a lot, and no one responded to me, and I swear I did not use a hack, and despite that, I made a new account and did not leave PUBG, but this account is from a third season. I hope you will review and open it. Thank you for your services.
Hands: 5282622265

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hot terrace.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @night cloak.

We are unable to provide assistance if you do not ask a question or state a problem, @severe burrow. Remember to read through #faq before asking questions in the support channels.

[flat bobcat]

Two days ago I wrote here saying I wanted to communicate with someone about incorrect odds being displayed in game for the off-road racer. I was told to post in #996458713126797405 , which I did.

I am as yet to receive a response of any kind.

I appreciate the people offering support here are moderators and not employees of Tencent, but can you advice when I may receive a response or what I can do to expedite my complaint?

[left jolt]

Wow that was a quick response. @lime juniper 😅

I understand that sending an e-mail may not guarantee a response, but I was hoping that as a community manager, you would be able to advocate for the needs of the Suriname community within Tencent Games. I believe that having a dedicated representative or support for the Suriname community would greatly benefit the players here and allow us to fully participate in the PUBG MOBILE community. I would greatly appreciate it if you could bring this to the attention of the appropriate team within Tencent Games and advocate for the needs of the Suriname community.

Anyhow, thank you for the response and the information provided. I will definitely send an e-mail to the provided e-mail address and express my concerns.

[ebon pine]

hello

[ashen matrix]

I bought RP prime&prime but not got RP prime

Help me

Where is my RP ?

Help me

[tawny plover]

https://www.youtube.com/shorts/IHAW0dFe8OM

[ashen matrix]

Beyler RP prime&prime aldım ama üyelik gelmedi

Napcam

Elite pass açılmadı

[open ruin]

Where i report cheater with video proofs

[night cloak]

excuse me, why every time I log in using my home wifi this notification always appears, and I can't continue logging into the game because of that, my friend also experienced this when using my home wifi, please help, thank you in advance.

[dawn echo]

Player ID-524423296
He is a player from Myanmar not an pubg official partner.
He bought this account from ID reseller.

[junior birch]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. You can also submit a report through https://bit.ly/3uDSJZv.

[dawn echo]

Please investigate

[junior birch]

It means that the game may not be available in the region you are currently located in. For further assistance with this, you may try to contact the customer service through inside the game.

[dawn echo]

This is the ID reseller facebook account. https://www.facebook.com/kobochan189175?mibextid=LQQJ4d

[robust heath]

Hi there!
I have a weird question to ask about the gameloop emulator since im worried about my account and i dont think i can get help via the official route on the gameloop dc server
So, I got banned today at 12:53 for not having my emulator updated, and the game temporarily locked my account for 7 minutes https://cdn.discordapp.com/attachments/1065966802657620018/1065967324819095552/Screenshot_353.png
I updated the emulator and logged back in at 13:03 and hopped into a ranked game on Erangel martial arts
But then I got banned again for the same reason
https://cdn.discordapp.com/attachments/1065966802657620018/1065967528125411388/image.png
Any way you can help me? I dont want my account to be perma banned because of some emulator issues
The reason why I am asking this queystion here instead of the official gameloop discord is because no one can help me there regarding this

[night cloak]

I play in the Indonesian region. Before this happened, I played without any problems, also thanks for the advice.

[junior birch]

You may report this through the #1055891271849353226 channel.

[rapid hatch]

hello, about the blocking, I didn’t log into my account for more than a year after I messed up, he was already blocked for 10 years, I obviously didn’t have cheating, I would like that he was unbanned after all, he played for 3 years and invested 1000k. your dedicated player with respect.)
ID5392552362

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rapid hatch.

[honest mist]

Hello, i just got banned and i need hellp

[polar marsh]

Please refer to the private message from @polar marsh for further information, @honest mist.

[knotty arch]

ban bupg

[polar marsh]

Please refer to the private message from @polar marsh for further information, @knotty arch.

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @dry imp.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dry imp.

[junior birch]

Yes. Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[sonic pond]

Hello dears , trust you are all well
I need to discuss with someone in support team regarding my account please , I’ve paid around 100,000 USD one hundred thousand dollars on my account and i trust there is misunderstanding with my account ban
ID 5119118950
The account created since 2018 since season 2 and i have never violated any rules, never teaming up with cheaters or modifying any game files .
Also I haven’t played for couple pf days and when I checked my account I found that the account has been banned for 10 years

[slender yew]

Hey.

A Pubg Player with id connected to Facebook, My Facebook id got blocked due to underage issues (i have hooked them up with proper IDs and stuff to verify my actual age - 17) but my pubg account got banned the exact same time. How do i ask the support for help here? Obviously i don't hack and the Ban report its giving me is Data Code Changing (i don't even know the heck that is) i grinded alot on this account and losing it makes me lose motivation to even play Pubg anymore.

Can anybody help me here to tackle this issue, I'll be greatfull.

[sonic pond]

Hello dears , trust you are all well
I need to discuss with someone in support team regarding my account please , I’ve paid around 100,000 USD one hundred thousand dollars on my account and i trust there is misunderstanding with my account ban
ID 5119118950
The account created since 2018 since season 2 and i have never violated any rules, never teaming up with cheaters or modifying any game files .
Also I haven’t played for couple pf days and when I checked my account I found that the account has been banned for 10 years

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @sonic pond.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @slender yew.

[slender yew]

I am Confused here.

[mighty forge]

my account got banned without an true reason i have thats match video too in which i got ban i have proof

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mighty forge.

[meager pumice]

@junior birch when all talent championship will start again?

[robust sand]

Hello PUBG MOBILE Officials, my account was banned on 20.01.2023 and no cheats, plugins etc. I didn't use I believe this situation will be resolved [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @robust sand.

[hushed ice]

hello i have problem

[cyan citrus]

Please state your issue, @hushed ice.

[fair citrus]

hello, i have problem my account

help me

[severe burrow]

Hello, PUPG MOBILE My precious game account was unfortunately banned for an unknown reason between 20.01.2023 and 01:59. Any plugin is illegal. Cheating etc... I didn't use any application program that would affect the game badly. My account is very valuable and I invested a fortune for this game I believe that I will make up for this injustice and get my right I request you to review and research again I believe that there will be no problem and my account will be unbanned REGARDS AND LOVE PUPG MOBILE TEAM

[polar marsh]

Please refer to the private message from @polar marsh for further information, @severe burrow.

[cyan citrus]

Please add more details about the issue you are facing.

[slender yew]

Can anybody direct me to Pubg Mobiles Email Support please?

[storm flume]

Please contact the customer service for further assistance, @hazy verge. Refer to subpoint 5.4 in #faq for further information.

[tropic mango]

Hello PUBG my account got ban withour reason in ban record its showing normal but on login i'm still getting this issue please fix my account thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tropic mango.

[junior birch]

Unfortunately, I do not have any information regarding this.

[worldly solar]

Hi, PUBG my account got hacked and the hacker linked his phone number and email I recovered the account but I can't log in please Pubg recover my account

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Hello, supporters of the PUBG company, I have a friend who has been classified for 5 years, and we do not know the reason, and he has not entered the game for a week.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[potent peak]

@polar marsh how do file an appeal to get un mic banned

[storm flume]

Please contact the customer service for further assistance, @potent peak. Refer to subpoint 5.4 in #faq for further information.

[meager pumice]

Who knows?

[woeful lodge]

@cyan citrus
Sir someone is login on my account and he hack my account is there anything that can to do

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @woeful lodge. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[night cloak]

Hey everyone today I puch solo conqueror I teamed up with another player I was banned for my first time what to do for my case I need help I spent a lot of money on this account I don’t want to lose it
my 🆔 5751454644
Servers North America

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[rapid dune]

Explain this. For no reason just look to my direction all the time and stop just the right place ;))))

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @rapid dune. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[soft laurel]

Ayeo why the recoil on mk14 in metro crazy cant even shoot properly some new update glitch or what it is?

[unique dust]

Hello, PUBG Mobile, sorry for the inconvenience, but my account was banned for 10 years without any reason or violating any of the rules of the game. Please review my account because I am sure that I did not violate any of the rules of the violation of the game. ) Please review my account Please review my account Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unique dust.

[fair citrus]

the swindler linked a number to my account, I can’t log into it, I have a link to twitter, GameCentre, mail how do i login to my account

[storm flume]

Please contact the customer service for further assistance, @fair citrus. Refer to subpoint 5.4 in #faq for further information.

[fair citrus]

they can’t help me there, I threw off the video confirmation and photo

[cyan citrus]

We unfortunately cannot help you with compromised accounts through the community, @fair citrus. You may try to contact the customer service again.

[ember carbon]

if you can help me my lost my account

please help

Hello sir, I have an ID 5202931329 I was hacked via Gmail when I was broadcasting on Tik Tok and then the hacker did a factory reset for my device and when I regained access to my device I was able to enter PUBG via email and talk to the company and tell them about the problem and after 7 days it was not I can enter the game account, as the hacker removed the link, and after speaking with support, they told me that it is not possible to recover your account if it is not linked to any account, but I spoke before the hacker removed the link, and I have the entire conversation with the company, as I submitted all purchase receipts and the date of linking the account And also the type of phone that is used to log into the usual account, and then they closed the conversation, and this is really bad. I hope for a response from you, and I have all the conversation with a video and the evidence

@cyan citrus if you can help me

@native anvil if you can help please

[lyric flint]

Guys

Why no microphone in AirPods Pro don’t work in game?

Why why why

[cyan citrus]

If you don't have access to your PUBG MOBILE account or any of the linked social media accounts, it is highly unlikely that customer service will be able to help you with this. In that case, your only option is to create a new account and continue playing the game. Also, keep in mind that we only provide community support through this platform and there is nothing we can do to help you with compromised or stolen accounts.

[cyan citrus]

Please try to use the microphone of the device instead.

[ember carbon]

Where can I get real support just tell me

[empty oracle]

A match I’m in rn enemy are all bots, it’s not VS AI it’s a diamon ranked classic match

[cyan citrus]

The only way to seek help for such account related issues is through the customer service, @ember carbon.

[cyan citrus]

How often does it happen to you?

[empty oracle]

Once

Just rn

I’m not in quarantine

[cyan citrus]

If it happens again, you may record a video and submit a report of this through #996546243859853424 in compliance with the channel's guidelines, @empty oracle.

[ember carbon]

Can I get the account recovery link that PUBG Mobile has released

[cyan citrus]

We do not have any such link. Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @ember carbon.

[lyric flint]

yes, everything works fine for my friend, but I don’t, and the sound of the microphone is taken from the rear camera, they don’t hear me

[lyric flint]

How fix this bug

give me the phone number of the developers, I will call them and tell them everything I think about them

why it works for someone, but for someone it doesn’t, what could be the reason, I don’t understand anymore

[turbid helm]

@ember carbon

[lyric flint]

Who can fix this

[turbid helm]

@lyric flint

[cyan citrus]

There is no such way to contact the customer service. You may refer to #faq sub point 5.4 for more information on how you can contact the customer service. This issue has already been reported through #1041773364529864754. Meanwhile, you can try to use the microphone of your device instead.

[cyan citrus]

How may we help you?

[lyric flint]

I say that I can not use it because this game takes the sound of the microphone from the camera, and it is on the back of the case and they cannot hear me

[turbid helm]

Yes

[lyric flint]

why is there no developer here? how do i report a problem

[turbid helm]

Hello, I need help. Please reply as soon as possible

[cyan citrus]

State your question or issue, @turbid helm.

[fiery jetty]

hi .. my account have a 10 years ban for no reason .....anyone can help me ? my account id is : 5260335171

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fiery jetty.

[tired aurora]

I wanna suggest something gonna reduce hackers number in game, where can i type my suggest

[cyan citrus]

This issue has already been reported. However, feel free to contact the customer service in-game should you require further assistance with this.

[cyan citrus]

Please feel free to provide your feedback about the game through #996458713126797405 in compliance with the channel's guidelines.

[fading mural]

Greetings, I ran into a problem that my Apple ID seems to have flown off the program to which I linked it, namely PUBG Mobile, in fact, in the settings it turns out that it has been linked since May, but when I try to log in, they ask me to create an account, I I had 8 Iphone, after that I bought 13 and from there it stopped coming in, I tried to go back from 8, but the same problem, could you help me? I can provide you with all the evidence that this is my account, please help me get my account back.

[fading mural]

My id - 5143134685

[cyan citrus]

It means that either the liked account was removed from your PUBG MOBILE account or you're using a different account, @fading mural. For further assistance with this, you can try to contact the customer service through inside the game.

[storm flume]

Please contact the customer service for further assistance, @lusty temple. Refer to subpoint 5.4 in #faq for further information.

[fading mural]

quite possibly, could you help me recover my account?

I can prove that this is my account, honestly, I even have an account on tik tok where all the videos with this account are there

[cyan citrus]

We unfortunately cannot help you with account related issues as we only provide community support through this platform, @fading mural. As mentioned previously, you may try to contact the customer service in-game for further assistance.

[light hare]

Hello, my account was banned from Metro Royal mode by mistake. I didn't break any community rules. Please remove blocking in Metro Royal mode on my account Id 5659827673

[polar marsh]

Please refer to the private message from @polar marsh for further information, @light hare.

[eternal mesa]

They don’t respond to me. they never have when I reach out

[native anvil]

Unfortunately, we are unable to help with this matter through the community. You may try to contact them again.

[full cliff]

How do i appeal my ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @full cliff.

[vestal crag]

dear PUBG MOBILE Community
I have been pushing my rank to reach conqueror. but something went wrong ban for no reason and that unconvinced reasons . I figured out many people faced this issue and specially people play on emulator is there any problem and it's not the first time this happened a month ago we saw that with many players. could you please check it out as you know we paid a lot of money on our accounts.
Thank you in advance

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vestal crag.

[glacial mantle]

Hi I can't login to my pubg mobile account.
1.nick dedmoroz506
2. mail [e-mail]
3.On January 19, they bought me a new phone, but the old one broke and I can’t access pubg from it to bind my mail. but a phone number is attached to it, but it's old and I can't get a verification code from a new phone.
4.played 9 months
5.my level is 40
6 My Google account and VK are linked to it.
I hope for your help🙏🙏🙏

[storm flume]

Please contact the customer service for further assistance, @glacial mantle. Refer to subpoint 5.4 in #faq for further information.

[cosmic trout]

Hello, Money was deducted but the prime subscription was not activated in game , please what should i do

[storm flume]

Please contact the customer service for further assistance, @cosmic trout. Refer to subpoint 5.4 in #faq for further information.

[cosmic trout]

I did but they didn’t help me

[cyan citrus]

We unfortunately cannot help you with purchase related issues through the community. Please try to contact the customer service again, @cosmic trout.

[rustic sentinel]

Is anyone there please help me

When i play with my friend There's echo in his mic

It's happening only with my 1 friend i think it's a bug

[cyan citrus]

This issue has already been reported in #1061332696615358505 and is being looked into. You may provide your details there, @rustic sentinel.

[tough swan]

Me to have some problems

The problem of repeating the sound in the microphone after the new update, is there a solution? @polar marsh

[cyan citrus]

Refer to my this response, @tough swan.

[tough swan]

؟؟؟

[flat bobcat]

Could I kindly ask for a response to this?

[dense bramble]

Why does some button does not respond while playing PUBGM?

Specially in tdm and classic

But if I try in training, all button works fine

As expected

The button that is not working correctly is fire button and crouch

[dense bramble]

Sometimes, fire button works only after releasing it and sometimes it gets clicked after holding for certain time

And sometimes fire button is not even clicked

So,I checked if the area is defective or not but no defect s was found

Normally, touch responds is good

But I face problem only when playing PUBGM

[junior birch]

Depends. You may wait patiently as the customer service receives an enormous amount of requests every day.

Please perform a routine repair from the login menu and see if it makes any difference, @dense bramble.

[night cloak]

Someone has connected their phone number to my account and opened the second verification, I cannot log in to my account, what should I do?

[junior birch]

Please contact the customer service for further assistance, @night cloak. Refer to sub-point 5.4 in #faq for further information.

[torn skiff]

Hello

I have a question

- Please provide the exact registration date (MM-DD-YYYY) of your hacked account.

The date I created the account or the date my account was hacked?

[junior birch]

The date of your account creation.

[torn skiff]

@junior birch

And where can I see this?

I know you could see it in the game when you created the account

I don't know where he was?

[junior birch]

It would be the date on which you have first downloaded the game or played the game for the first time, @torn skiff.

[torn skiff]

That I can't handle it

When I registered on the game yes with the account when I created it

I know you could see in the game

I don't know where he was anymore, don't you know?

[junior birch]

You can find out the date of when you first downloaded PUBG MOBILE from your Google Play Store or App Store, @torn skiff.

[night cloak]

I can not log in my account so i can not know when i created what can i do?

[junior birch]

We unfortunately cannot help you with account related issues as we only provide community support through this platform. As mentioned previously, you may try to contact the customer service in-game for further assistance.

[dense bramble]

tried...still facing the issue

[junior birch]

Did you try to reinstall the game?

[dense bramble]

yeah..

to check if my display is working correctly or not, i installed COD and control was fine. No such issues

[junior birch]

You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines, @dense bramble.

[night cloak]

When will i get a reply from them? I have given all the necessary information.

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[night cloak]

Okay thanks.

[junior birch]

You are welcome!

[torn skiff]

I only have one Twitter login

How do I find out the account creation date if I only have a Twitter login?

[gusty jacinth]

@cyan citrus I found two carder who is buying illigal uc

Can you take action against them?

[tame pulsar]

Please mention her. No response for 3 days

[modern orchid]

Hi PUBG MOBILE
My pubg account was flagged and ban for 7 days without any reason.

ID: 51260434738
BULLET GIRL
Frozen for 7 days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @modern orchid.

[night cloak]

They didnt responded me this will take more than a day?

Support doesnt cares us

[torn skiff]

can someone help me?

is this the registration date?

2020/04/04?

Or

2020/05/29

That I don't know where to find out the exact date

😦

Help

[torn skiff]

<@&481161015728406538> Staff?

[green agate]

The earliest date you have related to your account's creation.

It seems you did not link your account when starting though, so neither of those is correct.

[unkempt basin]

If I subscribed in pubg, then after
I forget to cancel the expiration of its term, what will happen to me for this?

[green agate]

It will automatically come out again since it is a subscription.

[night cloak]

I can not reach my account how can i look that i have all information expect this please help me to get my account back.

[green agate]

Our moderation team does not help with account loss issues, please refer to the previous response of contacting the in-game customer service center.

[torn skiff]

Me?

[night cloak]

they said like your information is wrong i downloaded pubgm in 17 May 2018 but i do not know when i linked my facebook to my account so what can i do anything expect crying for my acc?

[green agate]

If you linked it the same day then check your email provider.

[torn skiff]

And where do I find the information that tells me when I created the data account? I only have one Twitter login left @green agate

Where do I find this? I only have Twitter the date I created the account

?

[green agate]

This would be available through the date listed on your Twitter account.

[torn skiff]

It is not, it is only associated with the game account

[green agate]

Yes, but if you linked it the same day that your PUBG MOBILE account was created, then the dates would be the same.

[torn skiff]

No, not on the same day, that's why I'm asking

Is there no other way to see the date I created the account?

There must be something

[green agate]

If the achievements are not accurate as well, then no.

If those 4 methods are unsuccessful then there isn't much left.

[queen citrus]

Can I Do Live Streams Of PUBG MOBILE On My Channel? I Am Asking Because I Am From INDIA

[torn skiff]

I don't understand what answers you give me

I ask you something and you answer me something else

[sleek raft]

Yes you can

[cloud igloo]

Hello sir

[inner roost]

@torn skiff How to solve this problem

[torn skiff]

@green agate @green agate

**Hi Banjarnegarax,

Thank you for contacting us!

My name is Terisa and I see you need help with a hacked account. I have reviewed the details that you have shared and I see that you have not contacted us from the affected account. I suggest you contact us from your affected hacked account so we can look into it and help you further.

I hope for your understanding in this regard.

Feel free to contact us if you need any help in the future.**

[junior birch]

Hello! How may I help you?

[junior birch]

Did you try to reinstall the game?

[hushed ether]

Plizzzzzzz help me

My account has been stolen, who should I tell?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[night cloak]

They didn't responded me for hours the suport team why?

[junior birch]

It may take a while as the customer service receives an enormous amount of requests every day.

[hushed ether]

I don't know how to work with Discord, please help me restore my account

This is my account

[junior birch]

We unfortunately cannot help you with account related issues as we only provide community support through this platform, @hushed ether. As mentioned previously, you may try to contact the customer service in-game for further assistance.

[unkempt basin]

where to cancel auto renewal in subscription?

[hollow terrace]

Hi
Pubgm official team
My YouTube channel was deleted to for without any reason
Tencent game given 2 copyright strick on my YouTube channel
My YouTube channel will be deleted
Please remove strick on YouTube
MY YouTube channel
https://youtube.com/@PxGAMING18

I don't know why tencent game given 2 copyright strick on my YouTube
I am a Pubg Lite content creation videos upload in my YouTube
https://youtube.com/@PxGAMING18

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @hollow terrace. We may otherwise have to mute you.

[cyan citrus]

You should be able to do it through your Play Store.

[pure dove]

why does metro royal not work for emoultors

[sick shale]

It is only available on mobile.

[pure dove]

but why

[sick shale]

Because it's a mobile game.

[torn skiff]

@sick shale

I'm trying to recover my account, I'm connected to it, and it tells me to log in to the account that hacked me, and I'm on the account that hacked me

what to do?

🥴

[storm flume]

Please contact the customer service for further assistance, @torn skiff. Refer to subpoint 5.4 in #faq for further information.

[lofty socket]

Anyone here

[sick shale]

How can we help you?

[lofty socket]

@sick shale uh so I got a new phone it doesn't support 60fps all tho its a good phone

It's 8gb ram @sick shale

[torn skiff]

@sick shale

[sick shale]

This is a scammer. Please consider blocking them and report to Discord.

[hushed junco]

لقد تم حظر حسابي وانا لا العب ومتأكد أنني لا العب بي اي نوع من أدوات الغش

[storm flume]

Please do not use languages other than English, @hushed junco. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[warm pilot]

Umm hey

I was wondering what are the possible methods to increase merit if it's below 50

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hushed junco.

[sick shale]

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/152-why-has-my-merit-been-reduced-how-can-i-gain-merit/

[warm pilot]

Thanks a lot mate

[pliant tartan]

Hello, I have some advice for developers to add some things to Pubg. Where can I talk to them?@sick shale

[past tangle]

I got a band, I don't know why, knowing that I don't use any cheating tools

[polar marsh]

Please refer to the private message from @polar marsh for further information, @past tangle.

[pliant tartan]

@celest shadow

[cyan citrus]

You can provide your feedback about the game through #996458713126797405 in compliance with the channel's guidelines, @pliant tartan.

[lofty socket]

@cyan citrus + there's a delay in gyroscope

[north coral]

My account has been banned with out any reason
ID: 5119976162

[polar marsh]

Please refer to the private message from @polar marsh for further information, @north coral.

[night cloak]

Hi I need help

[cyan citrus]

How may we help you, @night cloak?

[cyan citrus]

What is the device you are using?

[night cloak]

I need to change my server

But

I don't can because it's limited

[radiant drift]

Where is the technical support

[night cloak]

Can you help me?

[cyan citrus]

If there is a cool-down, you will have to wait for it to be over to change your server again, @night cloak. We unfortunately cannot help you with this.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @radiant drift. Remember to read through #faq before asking questions in the support channels.

[radiant drift]

can i speak with you voice

[cyan citrus]

State your issue here, @radiant drift.

[night cloak]

And my rank dropped a lot

[radiant drift]

I want to de-ban my account. I have been wronged

[polar marsh]

Please refer to the private message from @polar marsh for further information, @radiant drift.

[cyan citrus]

We unfortunately cannot help you with this. Please be more careful next time.

[night cloak]

Ok

[lofty socket]

Infinix hot 20s

[cyan citrus]

What do you mean by delay, @lofty socket? Could you record a video using the gyroscope and send it here? Regarding the certain frame rate option, it may not be available for your device. You can try to contact the customer service in-game for further assistance with this.

[lofty socket]

I tried reaching out to the customer service explaining my issue but they gave me things to pick from when I clicked they didn't help it closed the ticket

@cyan citrus did u see it?

[night cloak]

I can't login to my account
when ever I try it logs me in to a new account
I tried logging in with Facebook
And number and it logs me into a new account

I am waiting for hours to get my account back i gave all the information which they wants to customer service but i even didn't got a response this will takes days?

[night cloak]

Help ?

[cyan citrus]

To begin with, please turn off the gyroscope option through Advance Control settings of the game and logout from your account. After that try to perform a routine repair of the game from login menu, clear game cache and restart your device. Try to play with gyroscope again and see if it will make any difference.

[cyan citrus]

We unfortunately will not be able to help you with this through the community. You may try to contact the customer service again.

[glacial hornet]

Is there any pubg staff here ?

[cyan citrus]

It means that either you are using a different login method or the linked login method was removed from your PUBG MOBILE account. For further assistance with this, you may try to contact the customer service through inside the game.

[lofty socket]

Even tho the phone is new a bug like this can happen immediately?

[glacial hornet]

@cyan citrus

Can u come call

[night cloak]

Nah I checked I was able to login fine yesterday

[cyan citrus]

A delayed response from customer service can be expected as they receive an enormous number of requests every day. Please wait patiently.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Number and Facebook cannot be removed within a day

[cyan citrus]

Hello! Please state your issue here.

[night cloak]

by a hacker

[cyan citrus]

Please contact the customer service for further assistance, @night cloak. We cannot help you with account related issues through the community.

[glacial hornet]

My acc got scamed and i forgot the email password

[cyan citrus]

You can try to reset the password and should consider enabling secondary verification through your Account settings of the game, @glacial hornet. Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[hushed ether]

Plizzzzzzz help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hushed ether. Remember to read through #faq before asking questions in the support channels.

[hushed ether]

Please help me, my account has been stolen

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @hushed ether. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[glacial hornet]

They scammed me i dont have twt or Facebook access to join

I forgot my email password

[hushed ether]

Hello, today my account with ID 5194616941 was hacked and stolen, while Twitter and Gmail are in my hands, but the thief linked my account to his number, I request you to help me to recover my account. I am ready to give you any information you want about the account

[cyan citrus]

You can reset your password. Please keep in mind that there is nothing we can do to help you with compromised accounts through the community other than to redirect you to the customer service. You may refer to #faq sub point 2.8 and 5.4 for further instructions on how you can contact the customer service.

[storm flume]

Please contact the customer service for further assistance, @hushed ether. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

This is a scammer. Please block the user and report him to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[hushed ether]

How do I connect to the original pubg?

I can't log into my pubg account because it asks for a code number

[glacial hornet]

@cyan citrus where is costume service

[hushed ether]

I would like to speak directly with the pubg company

[cyan citrus]

You can contact the customer service through in-game. Please refer to #faq sub point 5.4 for further instructions in this regard, @hushed ether.

[cyan citrus]

Refer to the last part of my message, @glacial hornet.

[night cloak]

good work boss

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[hushed ether]

But I don't know, can you send me a video?

[lofty socket]

@cyan citrus just did what you told me still didn't work 💔

[cyan citrus]

Please use the Customer Service option located in the Account settings of the game or use the Help option located on the login menu. We will not be able to help you with this any further through the community.

[cyan citrus]

For how long have you been facing this issue?

[lofty socket]

@cyan citrus I just bought this phone today

There's videos telling me to install an app that can improve the gyro movement is it forbidden for game rules or not?

[cyan citrus]

Please try to reset the app preferences through your device Settings > System > Advanced > Reset options > Reset app preferences. Try to turn off the gyroscope option and turn it on again. If that does not help, you may need to calibrate your gyroscope. If the issue still persists, you may submit a report of this through #996546243859853424 in compliance with the channel's guidelines, @lofty socket.

[lofty socket]

How do I calibrate my gyro @cyan citrus

[lofty socket]

Cuz I just tried that reset app performance still didn't work

[cyan citrus]

You should be able to do it through your device settings, @lofty socket. Also, have you tried to increase your Gyroscope sensitivity through game Settings > Sensitivity > Gyroscope?

[lofty socket]

Yep all to 300

Wait imma try this gyroscope calibrate thing

[narrow shoal]

Dear PUBG mobile My Expanceve Account Hass Been Hacked And Hacker Usee Cheet And Account Band 10 year Please Unbanned My Account Any Solutions ? please Campromis Me Im Waiting You're Answer 🥲🥲

[polar marsh]

Please refer to the private message from @polar marsh for further information, @narrow shoal.

[lyric elm]

sniper training map not working on pc

[sacred slate]

Hello, my facebook account was hacked and on my facebook account I was connected with pubg and I no longer have access to my facebook account nor to my pubg account, what can I do?

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game, @sacred slate.

[cyan citrus]

Could you please elaborate?

[lyric elm]

when i started sniper training map time continously run but game not play even i have 4 teamates in lobby

[onyx plover]

what should be do here?

[sacred slate]

It seems to me that I didn't only connect with Facebook, you know how I can tell, I also bought certain things on my account

[chilly spade]

Log out and login with the 3rd email.

[onyx plover]

same email or what?

[onyx plover]

xD why not working with me

[high sage]

Hello, my account has been stolen. I cannot log into my account because it has been linked to a phone number. My account is linked to Facebook, Gmail and Twitter, but I can access my account

[hardy basin]

Hi

Hiiiii

[hot sentinel]

Hello, does Xiaomi 12 supports 90 fps?

[cyan citrus]

You will need to log in with your linked e-mail, not your Gmail account.

[onyx plover]

from where should be find it ?

I don't get it can you make video for example ?

[lyric elm]

?

[night cloak]

@cyan citrus #1056220331657928815 message

[cyan citrus]

You will need to use this login method, @onyx plover:

[onyx plover]

I did

but still has a same problem

[cyan citrus]

You did not log in with your e-mail. You logged in with your Gmail as we can see in your video recording, @onyx plover:

You will need to log in using Phone/E-Mail login option, not Play Games login option, @onyx plover. These two are different login methods:

[cyan citrus]

How may we help you?

[cyan citrus]

It means that there are currently not enough players to play that game mode. Emulators have relatively less player base compared to mobile platform, so a higher matchmaking time can be expected. Please try to switch to a different game mode or try to use a phone device.

[lyric elm]

ok

[lyric elm]

if i play with my teamates then play or not

[onyx plover]

Done thank you ❤️

[night cloak]

I have the same problem! don't you see the video?

[high sage]

Can you answer what is the solution to the problem

[cyan citrus]

If there are not enough players in queue to match with, matchmaking would still take more time. However, you can give it a try.

[cyan citrus]

You're welcome!

[cyan citrus]

If there is any update regarding your issue, you will receive it in the same post.

[high sage]

Thank you, I hope to help

[night cloak]

those issues is closed but my problem is not solved. what am I doing wrong? could you tell me?
#1056220331657928815 message

[cyan citrus]

You should not create a post for an issue which is already covered in a different post as stated in the guidelines of the #996546243859853424 channel, @night cloak.

[onyx galleon]

where i can report for ban pubg i have vedio when i playing normal

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @onyx galleon.

[past jewel]

How to exchange popularity with person I blocked in game but I added them back? OnlY i am able to send them popularity and they can not.

Their Character id is 5144534704
Ign HADES

[cyan citrus]

Can you try to block the user and unblock again, @past jewel?

[past jewel]

I tried it

[cyan citrus]

Got it! You may record a video of the issue and send it through #1020344007798292580 including all the following player details for you and your friend, @past jewel:

▫️ Numeric user Identification
▫️ Server
▫️ Device
▫️ Network
▫️ Country.

[past jewel]

Okay sending

[past jewel]

Can you check

[cyan citrus]

Thank you. Can you send a more clear video recording, @past jewel?

[past jewel]

Check now

[cyan citrus]

It is good. Also, the network type is missing from player details, @past jewel.

[past jewel]

Network is vodafone. I edited it so you would know

[cyan citrus]

You should mention the network type either Wi-Fi or Cellular, @past jewel.

[past jewel]

Okay wait

Done @cyan citrus

[cyan citrus]

Same for your friend, @past jewel.

[past jewel]

I did

[cyan citrus]

Thank you so much. If there is any update regarding this issue, you will receive it in the same post, @past jewel.

[past jewel]

💕thank you

[cyan citrus]

You're welcome, @past jewel!

[hot sentinel]

@hot sentinel no answer?

Hello, does Xiaomi 12 supports 90 fps?

[cyan citrus]

We unfortunately do not have a list of devices that support 90 FPS option. Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @hot sentinel.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[hot sentinel]

@cyan citrus xiaomi 12 is snapdragon gen 1 and 120 hz refresh rate but I couldn't find the 90 fps button

Xiaomi 12*sorry

[cyan citrus]

Refer to my above response, @hot sentinel.

[hot sentinel]

@cyan citrus thank you, I submitted a demande to add it

[safe kelp]

Hello someone here?

I have a video of hacker he is clearly cheating and visible to see his in game name I want to report that player

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @safe kelp. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[safe kelp]

@storm flume thanks

[night cloak]

<@&481161015728406538> help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

My pubg mobile global account has ban without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[surreal karma]

do i get same amount of rank even if i leave

for example i die 80/100 but my teamate wins

if i leave at 80 i lose rank