questions

[bronze burrow]

??

[bitter magnet]

Hello i got banned from metro royale for 10 years can someone help me to remove ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bitter magnet.

[bronze burrow]

Help

[vocal furnace]

Help please

[soft monolith]

Hi i have tried to reinstlled the geseveral time but my role still move slowly like this

Anyone may know how to solve this problem?

Last week it still moves normally in the game. And I have used different phones still the same

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vocal furnace.

[kind forge]

Can I use Xbox controller to play pubg mobile on iOS ?

[feral lion]

@lime juniper how much time required for checking pending online cheating content reports ?

[slim ridge]

There is any support we can talk voice?

[cyan citrus]

No, please use the normal touch screen.

[cyan citrus]

Please state your issue here.

[cyan citrus]

Please try to increase the sprint sensitivity to maximum from the Advanced Control settings of the game and check again.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @bronze burrow.

[cyan citrus]

Could you please elaborate further?

[slim ridge]

Ok. So may account it's was hacked and someone Link phone and email and i was have only Twitter so i start with customer's service and i have provided it's was May account the ask allot of questions aneway yesterday i resive from customer service that may account has unlock all the Link bay hacked and the only Link it's may Twitter so when i Log in it's com sms say you should Link with phone number so i texted back to customer service and send photos and videos but bay mistake i clos the conversation and i didn't resive anything sins yesterday.
Think you for help..

[soft monolith]

thank you Quendi I just tried changing the setting foolwing your solution. The sprint is quick but normaloving forward still the same🥲

[cyan citrus]

Can you share a video recording of your gameplay in comparison with the graphics in your Highlight Moments?

[cyan citrus]

Please try to lower the sprint sensitivity, and then make it high again, @soft monolith.

[cyan citrus]

You should contact the customer service again for further assistance with this and provide them with the details of the new issue you are facing. We unfortunately cannot help you with compromised accounts through the community.

[storm flume]

Please contact the customer service for further assistance, @pulsar jasper. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hybrid hollow.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @sacred ingot and @regal elm.

Please try to perform a routine repair of the game from login menu and reset your device settings one time through Settings > General > Transfer or Reset iPad > Reset > Reset All Settings. Also, make sure that your device has enough available internal storage, and that your device is not heating up while playing.

Please feel free to browse the internet for it.

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

If a YouTube channel contains one or more videos that violate PUBG MOBILE's terms of service, there is always a risk that copyright strikes will be applied sooner or later.

You can find the terms of service at https://www.pubgmobile.com/terms.html.

If you cannot access the option 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

We unfortunately don't have an estimated time for it.

Please share a screenshot of the actual event page.

[torn skiff]

@cyan citrus @cyan citrus

[cyan citrus]

How may we help you, @torn skiff?

[torn skiff]

my account has been compromised

can you help me with something

?

[cyan citrus]

Do you have access to your PUBG MOBILE account, @torn skiff?

[torn skiff]

Yes

I have a login

Twitter

But it has the email entered

And I can't do anything

[cyan citrus]

Do you have a phone number linked to the account, @torn skiff?

[torn skiff]

I have everything I need for his recovery

He have

Not I

He put his

[storm flume]

Please contact the customer service for further assistance, @torn skiff. Refer to subpoint 5.4 in #faq for further information.

[torn skiff]

I only have gmail

You let me read those for nothing

It's all for nothing

That I know them

But

Why rejected?

rejected

[cyan citrus]

Please reach out to the customer service in-game for further assistance, @torn skiff. You can contact the customer service using the Customer Service option located in the Account settings of the game.

[torn skiff]

Don't you understand for nothing?

I don't do anything from there

Why rejected

?

You help me

[cyan citrus]

Refer to my previous response again, @torn skiff. It is recommended that you contact the customer service regarding this. Please keep in mind that moderators of this Discord server are not affiliated with the customer service and we cannot help you with compromised accounts, other than to redirect you to the customer service.

[torn skiff]

Good I contact customer service

And what do they tell me?

He shows me what to do

so much

:?

[cyan citrus]

What do you mean, @torn skiff? Please elaborate.

[little hazel]

@static sleet I complained in customer support chat when will I get response

[loud thistle]

It is showing I can play but my account is banned for 10 yrs pls help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @loud thistle.

[torn skiff]

No one answers me where you send me

On the other side I'm talking to a bot that closes the conversation after a few questions

Beyond that I send those and yes reject

[willow vigil]

how do i fix the glitch where it automatically cancel match making for no reason

[cyan citrus]

A delayed response from customer service can be expected as they receive an enormous number of requests every day. You should not skip all the available options in the customer service FAQ or the conversation can end up being closed. As mentioned previously, there is nothing we can do to help you with compromised accounts. The only way to seek help is through the customer service.

[cyan citrus]

Please share a video recording of the issue you are facing.

[willow vigil]

i dont think u can see much in video thats why i didnt post one

but it basically just kicks me out

and ends

matchmaking

like it starts counting "matching"

then stops for no reason

[cyan citrus]

Got it! Are you facing this all the time or does it happen occasionally, @willow vigil?

[willow vigil]

all the time unfortunately and its frustrating because it takes time to match for my language and while i wait i like to do something else

so its either i get instant match or it just bugs off

[cyan citrus]

Dees it only happen when the Match By Language option is enabled, @willow vigil?

[willow vigil]

nope i ttried disabling language

it happens whenever i wants a teammate

[cyan citrus]

Got it! From where did you download the game, @willow vigil?

[willow vigil]

Philippine app store

ios

[cyan citrus]

Got it! Please try to perform a routine repair of the game from login menu, @willow vigil. If the issue persists, you may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[willow vigil]

👍

[torn skiff]

How can I speak to an operator?

@cyan citrus

[cyan citrus]

The only recommended way to contact the customer service is through inside the game, @torn skiff.

[torn skiff]

here?@cyan citrus

[cyan citrus]

Correct, @torn skiff.

[lime aurora]

Any hellp

[minor night]

@cyan citrus Brother I need help regarding CreatorHub. Who is the right person to contact?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lime aurora.

[torn skiff]

And what am I doing here?

That only my mouth answers

And closes my conversation

[hot sorrel]

Hello where is room id

[cyan citrus]

Please refer to this response, @torn skiff. Please refrain from repeatedly asking about the same matter and do not be persistent after you have been answered.

[hot sorrel]

Where is pubg company discord link

[cyan citrus]

This is the Discord server for PUBG MOBILE, @hot sorrel.

[hot sorrel]

No no where is room id

And how to play room and win uc

[minor night]

You need to join tencent discord server

[minor night]

@cyan citrus ?

[hot sorrel]

@minor night where is tencent

@minor night I need UC

[cyan citrus]

Please refer to the #matches and pinned messages of that channel, @hot sorrel. Today's matches have already been concluded.

[minor night]

Tencent server link is provided in #matches

[hot sorrel]

If I win so pubg give me UC

Or not

[cyan citrus]

I'm not sure what you are referring to. Please elaborate or share a screenshot.

[cyan citrus]

Rewards are mentioned in the pinned messages of the #matches. Please read it.

[hot sorrel]

Ok

[minor night]

I need someone who can assist me to solve a problem regarding PUBG Mobile's Creator Hub.

@cyan citrus

[late stone]

How do I get more rp points if I have completed all the missions??????

[cyan citrus]

You may participate in RP Points Missions event to gain extra RP points, @late stone.

[cyan citrus]

Please feel free to send them an e-mail using the Contact Us option.

[amber knot]

Why Tencent and pubg mobile are banning out of the blue, I don't understand when I'm trying to rank, it's because our account is full, we spent a lot of money on our account, I'm sending in-game support requests, no one helps, you are making us a sucker.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @amber knot.

[tulip atlas]

I have a problem on my android phone.. this issues came yesterday when i opened pubg.. whenever i turn on my mic the sound turns off completely for 5 seconds then comes back lower than usual and it goes away when i turn off my mic how can i resolve it

[cyan citrus]

What is the device you are using, @tulip atlas?

[tulip atlas]

Xiaomi redmi note 9

[cyan citrus]

Please share a video recording of the issue you are facing, @tulip atlas.

[tulip atlas]

Okay i will record kne

One*

[little hazel]

@static sleet they didn't read carefully

@cyan citrus

[tulip atlas]

@cyan citrus

[cyan citrus]

Got it! Thank you, @tulip atlas. To begin with, please try to perform a routine repair of the game from login menu, clear game cache and restart your device one time. Let us know if the issue still persists.

[tulip atlas]

Still the same sir

I repaired the game cleared the cache and restarted and still when i turn on the mic the sound disappears for like 3 seconds and comes back lower

[cyan citrus]

Replied in #1063853356252155925. Please continue there, @tulip atlas.

[little hazel]

? <@&481161015728406538>

[green agate]

It seems like you have already started the required process here.

You should create another inquiry with the person in charge of the event.

[little hazel]

Ok I'll do

Again

[green agate]

We appreciate your understanding of this complex matter.

[main bough]

Dear, my pubg account has been banned and I didn't use any type or tool of cheating and I neither brake any pubg mobile rules, Kindly I request to take me to someone who can help or re-check/review my case because I'm pretty sure my game plays are clean and they found nothing wrong about it. here is my ID: 5183566294 Thanks in advance for any help or try!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @main bough.

[civic loom]

<@&481161015728406538>

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @civic loom. Remember to read through #faq before asking questions in the support channels.

[civic loom]

Guys I need <@&481161015728406538> please

[cyan citrus]

How may we help you, @civic loom?

[formal wind]

Moderators, can you help restore the stolen PUBGM account, I can throw off all the evidence that the account is mine

[civic loom]

Yes please @cyan citrus my acount was banned last year , I tryed to speak with pubg mobile support but I was replied only by a robot , I really didn't use any kind of hacks in my all gameplays

[polar marsh]

Please refer to the private message from @polar marsh for further information, @civic loom.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[formal wind]

How to contact support? Can you link to their websites?

[cyan citrus]

You may refer to #faq sub point 2.8 and 5.4 for further instructions on how you can contact the customer service, @formal wind.

[formal wind]

Okay, thanks

[cyan citrus]

You're welcome!

[storm flume]

Please do not use languages other than English, @humble isle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[formal wind]

How to contact PUBG support?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @formal wind.

[night cloak]

how to contact pubg support

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[torn skiff]

@native anvil

@cyan citrus

Please confirm the names of the social media accounts which you have linked to your game account - (Facebook/Twitter/Play Games/Game Centre)

I mean?

What should I answer?

What should I say the account is connected with? Or the name of the account that owns it? I still have this google play, but the rest broke

I do not understand

[cyan citrus]

You should mention the usernames of the social media accounts that you have access to or owned by you and are linked to your PUBG MOBILE account, @torn skiff.

[torn skiff]

OK, I understand, wait, I have 2 more questions

[hoary grail]

Umm hello

I have got some questions

[cyan citrus]

Please feel free to state your questions here, @hoary grail.

[torn skiff]

Please confirm what is the name (Profile Name) of the linked social media account (In case you linked your account with 2 social media accounts then provide us with both profile names)@cyan citrus

and here?

the same?

or are you wrong?

[hoary grail]

So when i woke up the system told me that it has detected a high risk on the game and suggested me to delete it asap

Because it's able to create hidden files that contain malwares

So im just asking if there is a fix

[opal totem]

Is there any way to check who has won previous all talent championships?

[torn skiff]

..

[cyan citrus]

You should be able to find such information in the settings of your associated social media account.

[storm flume]

Please refer to this channel's pinned messages for further information, @hoary grail:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[torn skiff]

What the?

What should I find? the name?

So here it has to be the same as the first time?

[torn skiff]

You mean here?

Are the questions the same?

Or was there something else up there and you gave me the wrong answer?

[cyan citrus]

It is unfortunately not possible at the moment, but you may provide your feedback regarding this through #996458713126797405 in compliance with the channel's guidelines.

[hoary grail]

@cyan citrus so when will the investigation be done and can i download it atm with no risks or atleast to not be scared ?

[night cloak]

Im getting bann for 10 minutes every match i dont know why .bann reason its writing .We have terminated your connection because of a data error with your client. please check your network connection and try again.

[cyan citrus]

Log into your account through https://myaccount.google.com/ and you should be able to find the names of your account here under Personal Info > Name.

[torn skiff]

Yes

But

Look in dm I can't send here

[cyan citrus]

Refer to this response, @torn skiff, and please continue with the customer service and ask them directly any questions you have for the customer service. We are not affiliated with them.

[torn skiff]

Look dm

[cyan citrus]

If you downloaded the game from official sources that are PUBG MOBILE website and Play/App store, you can play normally without worrying about anything. You may refer to this in-game announcement for more information:

[hoary grail]

That's it but ima wait till it's fixed incase hehe

[cyan citrus]

I did. Please provide the customer service with the required accurate information and wait patiently for their response. It is your own responsibility to find the required information as you are the owner of the account. Should you have any questions in this regard, please ask them directly to the customer service. We will not be able to help you with this any further through the community.

[cyan citrus]

When is the last time you faced this issue?

[hoary grail]

Today

U can say 12 hours ago

[cyan citrus]

It should have been fixed now as mentioned in this notice, @hoary grail.

[hoary grail]

Ow lemme try to download it when im free and i will inform you , thanks bud

[cyan citrus]

You're welcome, @hoary grail!

[hoary grail]

Still

[cyan citrus]

What is the device you are using and from where did you download the game?

[hoary grail]

From google play store

And my device

Realme 8

[cyan citrus]

Please share two screenshots of your current friend list progress and achievement mission progress.

[cyan citrus]

Can you make a video recording of it and send it here?

[hoary grail]

Can i send in DMs

?

[cyan citrus]

Sure, @hoary grail.

[radiant jewel]

Hello, where can I fill out a questionnaire to restore my account in pubg mobile?

[storm flume]

Please contact the customer service for further assistance, @radiant jewel. Refer to subpoint 5.4 in #faq for further information.

[hoary grail]

Uh im sorry for bothering but somehow it got fixed just now

[cyan citrus]

Glad to hear that, @hoary grail!

[hoary grail]

And thank you so much for your help

[cyan citrus]

You're welcome, @hoary grail!

[visual lichen]

What time and day does this season end it's a bit confusing

[cyan citrus]

The current season: Cycle 3 Season 9 should end after 2023/1/16 (UTC+0). New Season: Cycle 4 Season 10 will be released on 2023/1/17 at 2:00 (UTC+0), @visual lichen.

[visual lichen]

What's UTC+0

[fierce estuary]

Yo does anybody know how to fix ur game when u cant evac in metro? I can evac on the regular map but not the new map

Don’t mind me getting worked

[cyan citrus]

Only UTC+O means 12:00 AM and 2:00 (UTC+0) means 2:00 AM in Coordinated Universal Time.

[fierce estuary]

No smoke or anything I’ve deleted the game multiple times and repaired it

[cyan citrus]

Do you face this always or from time to time, @fierce estuary?

[fierce estuary]

It just started happening as soon as the new metro map came out

It’s only on the new map that I can’t recall

[cyan citrus]

Can you share a video recording of it from the other map, @fierce estuary?

[fierce estuary]

Sure it’s gonna be a sec gotta take a video

[cyan citrus]

Sure. Thank you, @fierce estuary.

[fierce estuary]

@cyan citrus

Works fine on this map

[cyan citrus]

Got it! Please try to perform a routine repair of the game from login menu, @fierce estuary. If the issue persists, you may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[fierce estuary]

I did that and it still didn’t work

[opaque citrus]

I want to unlink my email
My character is name is rouringMALANG

This email I want to unlink

This is my PUBG mobile account and I want to some one help me in to unlink the email

[mint shoal]

Hey

Im actually getting hack

I need help

[storm flume]

Please contact the customer service for further assistance, @mint shoal and @opaque citrus. Refer to subpoint 5.4 in #faq for further information.

[opaque citrus]

I tried very well but not unlinked email from my account

[native anvil]

Log in with e-mail, not with Facebook. Also, you can only change the email, not unlink.

[vapid pendant]

the account was stolen and Facebook was blocked, but Facebook still did not restore access to the account

[native anvil]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help.

[mint shoal]

Yasser can you help me please

[mint junco]

@native anvil my friend is getting hacked as we speak can you please help him?

[vapid pendant]

he periodically visits my account

[native anvil]

Hello, how may I help you?

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information. If you have a phone number linked to the account, we recommend enabling secondary verification.

[mint shoal]

Yasser im getting hack and their nothing connected and i dont know how he login my account

[vapid pendant]

is it possible to get access to your account if you have a payment receipt

[native anvil]

Please refer to this response, @mint shoal.

[vapid pendant]

is it possible to get access to your account if you have a payment receipt???

[opaque citrus]

@native anvil any one hacked my account and link an email so I want to unlink because this email is not my

[native anvil]

Please contact in-game customer service for further assistance. You can also refer to the following support article for more information on resolving hacked accounts:
https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/392-my-account-got-hacked/

[native anvil]

Please reach out to the customer service so they will be able to help you with this. As we only provide community support through this platform, we unfortunately cannot help you with account related issues.

[vapid pendant]

I read it

[visual lichen]

If I get conquerer tomorrow would I be able to get the frame

[opaque citrus]

Aa@native anvil ok bro thanks

[vapid pendant]

Several games were linked to my Facebook and I restored access to my account by providing a receipt for replenishment in this game

[mint junco]

the problem is that my friend who is experiencing this issue, he cannot even stay on the account for more than 30 seconds without being logged out. so he cannot click settings before getting kicked out of the game @mint shoal

thats what he meant by actively getting hacked.

[native anvil]

You will be able to obtain the Conqueror avatar frame after playing 5 matches in the Conqueror tier. However, if the rank is disabled, unfortunately, you will not be able to obtain the frame. But if you reach the rank of Conqueror, you can try playing and if the match is counted, you will be able to obtain the frame.

[native anvil]

You are welcome!

[celest shadow]

Please refer to subpoint 4.9 in #faq for further information.

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[visual lichen]

Does the rank stop when the time resets

[vapid pendant]

give me a link where to send all account details and a screenshot of the receipt to restore the account

[native anvil]

This usually occurs on the last day of the season (UTC+0) until the start of the new season (UTC+2).

[native anvil]

Please refer to this response, @vapid pendant.

[devout jacinth]

My Settings (positionings of Buttons and Sensitivity) got resettet, while playing a round. How can I get them back? they are not saved anymore, and the link I did and safed for my layout doesnt work anymore. 😦

[native anvil]

If you did not use the "Upload to Cloud" feature, unfortunately, you will not be able to restore your settings through the "Cloud Management - Download and Apply" feature. If you have taken a screenshot of the settings, you can restore them from that screenshot, otherwise, you will have to set them again manually.

[vapid pendant]

you can take it off directly via mail or contact their website

[devout jacinth]

I did, but It says, there is nothing availeble.

[vapid pendant]

you can take it off directly via mail or contact their website

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this. Also, the only recommended way to contact the customer service is through inside the game.

[vapid pendant]

and it is clear purely tips that can be found on the Internet and no help thank you

[native anvil]

This may occur if you made changes to the settings that resulted in your settings code not working. You will need to try adjusting the settings manually.

[true grail]

Hey when can i get my acc back? Wynnsanity got his back so dont say u cant

[native anvil]

Please be aware that only customer service in-game can help with account-related issues.

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[vapid pendant]

are you saying there isn't

[native anvil]

What do you mean? Please elaborate.

[vapid pendant]

I'm talking about the fact that it made sense to create this channel if it does not even contact official representatives and does not transmit this or that problem

well, for example, about the theft or hacking of accounts

[native anvil]

Please refer to this response and avoid repeatedly asking about the same matter after you have been answered, @vapid pendant.

[vapid pendant]

clearly another dummy that can't help

and this is generally about the server and not about you

[native anvil]

You have already been answered. Please continue with the customer service and avoid repeatedly asking about the same matter.

[vapid pendant]

bb

[cosmic tendon]

Where is customer support?

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[static sleet]

We provide community support here, for account-related issues, you should contact the in-game customer service.

After all, you are responsible for safeguarding your account login credentials. It is also highly unlikely that someone would gain access to your game account login credentials without you providing them on your own.

[deft brook]

I feel I was wrongly reported for a voice violation

[native anvil]

Have you been muted in voice/text chat?

[night cloak]

Do you think this emote can comeback

[native anvil]

Feel free to use #996458713126797405 to share your feedback and suggestions regarding the game.

[toxic tinsel]

can support text me back.,.? my account is Hacked today...i need help

[native anvil]

We cannot help you with account related issues through the community. Please contact the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[toxic tinsel]

i cant becaouse i cant login on my account..its Hacked

that is the problem

i try on my second account, automatic response...

[native anvil]

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[toxic tinsel]

automatic response..

[native anvil]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[toxic tinsel]

i try.. last 6hours i wait for answer

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[toxic tinsel]

i am try to be patience...i dont wanna lose account..its expensive..

[native anvil]

Please wait patiently. Note that we are not affiliated with customer service. Only in-game customer service can assist players with account-related issues.

[silent pagoda]

My acct is hacked how do I recover

@native anvil

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification.

[silent pagoda]

That didn't work

@native anvil

[native anvil]

We unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods. Only in-game customer service can assist players with account-related issues.

[silent pagoda]

Can I link my phone through PUBG support

I have proof that it's my acct

[feral lion]

@lime juniper how much time required for checking pending online cheating content reports ?

[frank cypress]

What should I do with this?

[vagrant tulip]

Check the pinned messages

[autumn ermine]

Hi,i have a question, i am from Iraq but i live in europe, will i get banned if i change my Pubgm account country/ land from Germany (i live there) to Iraq? Because of different store content and etc.?

[hollow path]

Nope

[autumn ermine]

So using VPN one time to change country is allowed?

Because some YouTubers said we will get banned

[deft brook]

I have violated something and can’t use my mic. I can still text. I did not even say anything to violate rules. I think someone in my squad is reporting maliciously just for fun.

[night cloak]

Has anyone had this problem before? what could be done to fix it ?

[green agate]

Any VPN usage is not recommended and may lead to a suspension in rare cases.

@night cloak Please provide a screenshot in the English language.

[green agate]

If changing your settings / repairing the client is not fixing the issue, you may need to contact the in-game customer service center.

Also make sure that the application has the permission enabled by default.

[torn skiff]

@native anvil

@green agate

**__Names of the Social media **accounts which you have linked to your game account - (Facebook/Twitter/Play Games/Game Centre)

• What is the name (Profile Name) of the linked social media account (In case you linked your account with 2 social media accounts then provide us with both profile names)**

What should I answer here?

Names of the social media - refers to what?

The name of the account? to which I have access?

[green agate]

Give them the profile name of your social media accounts that are connected, and possibly further by giving them the necessary information to get to your profile.

[torn skiff]

Good and after? same question?

[green agate]

i.e Hello so&so,

Here are the names of my linked social media accounts:

(List)

Also, to make things easier, here are the links to both profiles in question:

(List/links)

[torn skiff]

- What is the name (Profile Name) of the linked social media account (In case you linked your account with 2 social media accounts then provide us with both profile

And here?

[green agate]

What I just gave to you as an example.

[torn skiff]

Same question?

[green agate]

That is all one question, yes.

It is just formatted in a weird style.

[true pewter]

Dear Concerns
My account was hacked by someone can u please help me this i have all the profs that were requird

This was 3 days ago but still no one was helping or replying me help me or other wise the Hacker will unlinked my logins please
I just want to unlink his mobile number

[storm flume]

Please contact the customer service for further assistance, @true pewter. Refer to subpoint 5.4 in #faq for further information.

[paper saddle]

well, since the support takes a long time to do the maneuvers, I decided to stop pubg mobile because for me, it is unacceptable to leave the players who are being hacked without helping them. @green agate @cyan citrus

[night cloak]

Hello friends, my account has been banned for three years, and now I wanted to open it specifically, so I received this message, what does it mean? 👉Your account status turns out normal after verificaiton. Your can log in and play as it should be. Please follow our rules. A better gaming environment needs our mutual efforts

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

Please keep in mind that your account security is your own responsibility to begin with. A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently.

[feral lion]

how much time required your team for checking pending online cheating content reports ?

[crystal ruin]

Hi my accounts been hacked

[junior birch]

Please contact the customer service for further assistance, @crystal ruin. Refer to sub-point 5.4 in #faq for further information.

[heady nebula]

UC is being continuously deducted from my account for no apparent reason

[junior birch]

Please be advised that the only recommended way to make purchases is through https://www.pubgmobile.com/pay. If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game.

Please reach out to the customer service in-game for further assistance.

[solemn tendon]

@LaPatronaMoreno#0824

[obtuse snow]

Hello Sir,
I am a mobile pubg player. I'd installed pubg in my pc with fresh windows 10 from official gameloop website. I had logged in my id on mobile and after that I logged in same id on emulator and played 1 match and got 2 month due to abnormalities detection even I didn't done anything. There is just one application installaed after windows 10 installation is gameloop and also there is not a single configuration chnaged even from gameloop settings. This was the first time I installed pubg on pc and got id freezed for 2 months.
Kindly help me to recover my id and also to detect whats reason is to got ban to prevent in future these kind of penalties.

Thanks & Regards

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obtuse snow.

[paper saddle]

no if I was hacked by the lack of security on your games if there are hacks it is certainly not the fault of the players

[cyan citrus]

We cannot help you with this, @paper saddle. Please continue with the customer service.

[young tangle]

I remember playing metro royale a few months ago and now I cannot find it in the lobby

[cyan citrus]

Please share a screenshot of your map selection menu from Unranked > Other, @young tangle.

[small solar]

I am playing PUBG since season 1 and now I am interested in creating a club in PUBG mobile can you guide me ? The requirements ask to be in discord… who to talk if I want that… This is what they say if I take yearly nitro and boost this server am I eligible? #questions

[gleaming holly]

@polar marsh

I finished the season without buying this package, but I accidentally bought this package, but after receiving this package, I read the texts and they wrote that the UC will be returned when the season is over. I request a refund.UC is gone
@celest shadow

[celest shadow]

Please read the requirements for creating clubs. If you meet these requirements, you can log into either one of your social media accounts for verification.

Select your platform, then click “Log in to your social media account to verify” to do this. Once completed, submit your application and wait patiently.

[storm flume]

Please contact the customer service for further assistance, @gleaming holly. Refer to subpoint 5.4 in #faq for further information.

[small solar]

So I just connect my Instagram and wait? What does the first requirements ask like a PUBG influencer or admin of discord server? Should I need to get nitro and make my own server or what I don’t understand kindly elaborate

[gleaming holly]

@celest shadow is there a turkish server?

[celest shadow]

Yes, use Instagram if you are an influencer creating PUBG MOBILE content. You do not need to create a Discord server if you do not have one.

[celest shadow]

Yes, refer to subpoint 3.1 in #735483472432594994 for regional communities.

[small solar]

Okay Thank you I will connect my Instagram and submit I have 200 followers only but it’s 100 percent PUBG content… Do you think I will pass? @celest shadow

[gleaming holly]

@celest shadow sorry i couldn't find it can you send me the turkish server

[celest shadow]

We are not responsible for these applications.

[celest shadow]

You can find it in https://bit.ly/3iPRH71.

[gleaming holly]

oh thank you

[young tangle]

I found it now thank you

[night cloak]

hi. i have a microphone problem and game sound when I turn the mic on. Even with wired headphones it does the same thing. How can I use mic on and hear normal game sound ? Thanks !

[heady nebula]

i did not use any 3rd party site to purchase uc. also the ingame cs has been of no help. this is frustrating

[cyan citrus]

You're welcome!

[night cloak]

i had a question

i am trying to join a tournament and its saying it is at 20:30 CET which is 2:30 my time on sunday the tournment was on saturday

[cyan citrus]

This issue has been reported in #1063519119548366928. You may provide your details there.

[cyan citrus]

Could you please share a screenshot of it?

[night cloak]

sure

[hollow briar]

hello, my account was hacked, what should I do?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @hollow briar.

[night cloak]

heres the picture

[cyan citrus]

We unfortunately do not handle and are not responsible for the tournaments organized by the community members. You may take it up with the respective host of that tournament.

[night cloak]

ok thank you

[cyan citrus]

You're welcome!

[storm flume]

Please do not use languages other than English, @hollow briar. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hollow briar]

are there Ukrainians here?

[cyan citrus]

You can only use English language here, @hollow briar. You may refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[hollow briar]

Where should I go to get my account back?

[cyan citrus]

Refer to my this response, @hollow briar.

[hollow briar]

Thanks

[cyan citrus]

You're welcome!

[heady nebula]

@cyan citrus

[heady nebula]

@junior birch

[drowsy ocean]

I am having issue with the peek button

while peeking one side and instantly click on other one it doesn't peek rather release the event and stand still.
vdo

[cyan citrus]

Did you receive any mail notification regarding the deduction of UC?

[storm flume]

Please avoid going off-topic, @stoic ember. You may have unrelated conversations in #chat.

[cyan citrus]

Please try to switch the Lean Mode to Tap under Peek Settings in Basic Control settings of the game and check again.

How ma we help you?

[oak flame]

please check the recording.. in high resolution

I didn't open the shot... and I ran from the left. but he didn't know where i was

[cyan citrus]

Do you think that player might be cheating, @oak flame?

[dusty locust]

Hey I'm getting high ping. Any solution to this problem? @static sleet

[dense bramble]

my graphics looks blurry

what can i do

[night cloak]

Hello, I lost my login information in the game, and I could not log in. Please help me to get my account again. Thank you 5177447691

[cyan citrus]

Please switch to a better internet connection.

[cyan citrus]

Please share a video recording of the issue you are facing.

[cyan citrus]

It is your own responsibility to safeguard your login information or the login methods. If you do not have access to any of the login methods, you will first need to recover access to one of the login methods by contacting the customer service of that platform. You may refer to #faq sub point 2.8 for more information in this regard.

[night cloak]

unfortunately my account was hacked and all links were removed

[cyan citrus]

You will need to have access to at least one of the login methods. Your other option is to create a new account and continue playing the game, @night cloak.

[slender root]

My account was stolen by phone number and I can't log in even though I have a Facebook and Twitter link Please I need help to recover my account

[night cloak]

unfortunately i don't have access at all and it's not easy to start over after 5 years of playing i have all the receipts and data to prove that the account belongs to me

[serene saffron]

How many warns i get before permanent ban?

[heady nebula]

it says “for making unofficial purchases in the past” but i have only ever bought uc ingame and from midasbuy

[cyan citrus]

The only authorized ways to make purchases are through in-game and through https://www.pubgmobile.com/pay. If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game and your account can get banned depending on the severity of the violation, @heady nebula.

For more information regarding this, please refer to the following support article or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/340-penalties-about-purchase-through-unauthorized-services/.

[warm root]

I'm having a problem with the third link
@cyan citrus @static sleet @mortal apex @native anvil

Possible, but what happened to someone who is responsible for the PUBG answer

[reef trail]

is everyone facing the same problem or is just me having 200 ms? I’ve had only 20 ms since I started playing and now since wednesday it’s always 150+

[dense bramble]

My issue is blurry graphics on PUBGM

Today i changed the display of my phone but after this i faced the problem

[reef trail]

u got any protection cover on?

[dense bramble]

NO

At first, tempered glass was applied

BUt later, when i faced touch problem, i removed it.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @onyx wharf.

[drowsy mirage]

I got banned for 7 days. But I never did something wrong. I dont use hacks. I newer played with a hacker. I never bought UC from suspicious Websites… I dont know what to do…

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drowsy mirage.

[warm root]

Someone is trying to steal my account through the third link. He added that I have the account in order to unlink Twitter and Facebook. Now the account took that I do not know how to open the account. He is like this. He will steal the account. I need help. The account will be stolen.

[native anvil]

If you have a phone number linked to the account, we recommend enabling secondary verification.

[warm root]

He is now stealing my account from the third link and giving him a seven-day account ban. I know how to open an account. .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warm root.

[dense bramble]

@native anvil help me plz

[cyan citrus]

Please try to download all the resource packs under these two categories from Resource Management Center, restart your game and check again, @dense bramble:

▫️ Recommended Resource Pack
▫️ High-Quality Images & Audio.

[night cloak]

Why is no avatar showing

[storm flume]

Please do not use languages other than English, @desert berry. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Please try to restart your game and check again. It might be due to your network connection that avatar pictures did not load properly.

[reef trail]

i’ve got into a problem with my ms’s, i’ve only had 20-25 for 4 years but since the new update it started going up, up to 200 ms. may it be fixed in the new update?

[cyan citrus]

When is the last time you have faced this issue, @reef trail?

[half turtle]

Are there any chance to copy controls from tdm because i lost my control on classic slot

[uncut sonnet]

Hey so when we play the new mist map in metro royale the exit smome doesnt show to my teammate and he can't exit the game with the loot

[dense bramble]

Does lobby hd resource pack causes lag in matches??

[uncut sonnet]

He has tried to pres the repair thing in the start of the game he even restarted the game but it doesn't show , its like this everygame

[cyan citrus]

It is unfortunately not possible at the moment. However, if you woulld likee this to be a feature in the game, please feel free to provide your feedback regarding this through #996458713126797405 channel in compliance with the channel's guidelines.

[cyan citrus]

Can you confirm if you are facing the same issue that is reported in #1063958334018945045? If so, please provide your details there.

[uncut sonnet]

Yes its the same problem

[reef trail]

like right now. i’ve been having only 20 ms till yesterday midnight, then it started going up and the whole day it was only over 200 and it’s not only me. i have some friends in lobby that they’re facing lag and internet connection problems after yesterday’s day.

[sterile holly]

Problem in leader clan and in squad
Server:MiddleEast
Device:Redmi note7
Network:We Company
Country:Egypt
ID:61018903170

[cyan citrus]

if you can provide the following player details along with a video recording of the issue, please feel free to send them in #1061385524369178794.

▫️ Numeric user Identification
▫️ Server
▫️ Device
▫️ Network
▫️ Country.

[cyan citrus]

Sadly, I don't understand what is the issue from your video recording. Could you please elaborate and add more details?

[sterile holly]

@cyan citrus There are two leaders of my clan and there is also the voice of my friend when we kicked him off the team

[cyan citrus]

Got it! Thank you. Regarding the clan leader, is this only a visual bug in the lobby? Regarding the second issue, please try to perform a routine repair of the game from login menu and restart your game, @sterile holly.

[sterile holly]

@cyan citrus I did but I don't know how to expel the other clan chief

[cyan citrus]

Do you mean that there are currently two clan leaders assigned in your clan, @sterile holly?

[sterile holly]

@cyan citrus yes

[cyan citrus]

Can you go to your Clan > Information and take two screenshots of yourself and the other user, @sterile holly?

[sterile holly]

This glitch already happened to me but this is not visible@cyan citrus

[cyan citrus]

Please confirm if it is just a visual bug that appears in the lobby or you have two leaders assigned to the clan, @sterile holly.

[sterile holly]

This is a visual error I'm sorry but how do I fix this error

[cyan citrus]

Did you try to repair the game from login menu, @sterile holly?

[sterile holly]

Ok man thank you very much @cyan citrus

[heady nebula]

that is what i am trying to say, i only bought uc ingame and through the pubg mobile website which redirects you to midasbuy

[heady nebula]

i have never bought uc through an unofficial website or requested for a refund

[heady nebula]

shouldn’t you be able to check that if i give you my id please?

[cyan citrus]

No, we cannot do that. We only provide community support through this platform and such matters should be redirected to the customer service, @heady nebula.

[hoary grail]

After i deleted the game i lost all my sensivity settings and normal settings is there a way to get them back ?

[cyan citrus]

Did you upload the settings to the cloud, @hoary grail?

[hoary grail]

No

[cyan citrus]

Unless you have previous settings saved somewhere as a screenshot, you will unfortunately have to rearrange the settings, @hoary grail. Please keep in mind that it is recommended that you upload your sensitivity and control settings to the cloud.

[worthy sinew]

That's the new map in Metro Royale called Misty Port, released as part of the Metro Royale Update made available in PUBG Mobile from January 9, 2023.

[heady nebula]

i have contacted costumer support and they have been of no help?

[cyan citrus]

We unfortunately will not be able to help you with this any further through the community. Please refer to my precious response and avoid repeatedly asking about the same matter, @heady nebula.

[night cloak]

hello i have a question about partners in pubg

when you become partners with a person, is there a way to change the connection style with them (for example from lover, to BFF ) without loosing any synergy with them?

[cinder wind]

I want to contact support immediately

[cyan citrus]

You can change your connection without having to lose the synergy points, but when you breaking away from a friend, you cannot connect again for 7 days.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Hello! How may we help you?

[cinder wind]

My account has been stolen

By someone I thought was supportive

[cyan citrus]

Do you have access to your PUBG MOBILE account, @cinder wind?

[cinder wind]

I just got kicked out of the account

[cyan citrus]

If you are able to log in, please make sure to link a phone number and enable secondary through your Account settings of the game, @cinder wind. For further assistance with compromised accounts, please reach out to the customer service of your social media accounts and PUBG MOBILE's customer service through inside the game.

[cinder wind]

I can not login to the account!

[storm flume]

Please contact the customer service for further assistance, @cinder wind. Refer to subpoint 5.4 in #faq for further information.

[cinder wind]

I got kicked out of it by the hacker

[cinder wind]

Can't you help me?

[cyan citrus]

As we only provide community support through this platform, we unfortunately cannot help you with compromised accounts, @cinder wind.

[cinder wind]

Who can return my account?

[real sedge]

You have to contact customer service. @cinder wind
Refer to subpoint 5.4 in #faq for further information (as Dyno bot said)

[tall tartan]

I just got ban for no reason what I can do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tall tartan.

[cinder wind]

What is the reason for random in-game bans?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cinder wind.

[cloud loom]

Hi

Hello, my account has been taken over by someone else, I was always logging in via e-mail. After a long time, I said I should log in again, a phone number that I do not know comes out 2. Can you help with verification?

[storm flume]

Please contact the customer service for further assistance, @cloud loom. Refer to subpoint 5.4 in #faq for further information.

[umbral vine]

When new season start?

[native anvil]

The current season: Cycle 3 Season 9 should end after 2023/1/16 (UTC+0). New Season: Cycle 4 Season 10 will be released on 2023/1/17 at 2:00 (UTC+0).

[umbral vine]

👍

[icy zinc]

Hello can you help Me with my proplem, I have lost acsess to my social media accounts thus were asossiated with my pubg mobile account, can you help get Back My Account thank you, my id is 5868866252

[native anvil]

In this case, you should contact your social media support in question to recover and regain your access to your account. You may refer to 2.8 in #faq for further information.

[night cloak]

Hey can some one help me with This

[icy zinc]

I forgot to deleted my second verification method with my old phone number and get a New one

[native anvil]

There is a daily device login limit, meaning you can only log into an account on a few number of devices, and not more than the limit. You can try again tomorrow.

[humble scarab]

can anyone help me out !!

[night cloak]

okay thx i try tomorrow

[humble scarab]

Can anyone help me out piz!!!

[native anvil]

Hello, how may we help you?

[humble scarab]

My account it’s not letting me play rank or anything

How can I’ll fixed it !!!

🤦🏾‍♀️I’ll spend to much money

[native anvil]

If you had previously purchased UC from unauthorized websites, refunded a purchase or by any illegal means, the full amount will be deducted when you purchase UC legally in-game or through https://www.pubgmobile.com/pay.

For further information you may contact the in-game customer service.

[native anvil]

Please reach out to the customer service so they will be able to help you with this. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I have a question, if you were to choose the option to hide your helmet in-game, would your teammates be able to see the helmet or is it just yourself that can actually not see it?

[cyan citrus]

It is for just yourself, @night cloak. Your teammates and enemies can still see your helmet.

[ancient path]

Hi guys i have a question is poco f4 gt banned from the pmco?

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @ancient path.

[hidden egret]

Hello everybody
Please dont give me mute or ban here.... (I don't see another way)
I got Ban for 10 years. I was on the live broadcast at that time, December 9. I was playing UNRANKED missions for a week To complete the tasks of the Royal Pass, and my account "CLEAN" I didnt use any kind of hacking. also My friends got banned in the same period for no reason and they were able to recover their accounts again.. but I can't. Recovery it, please help me .. I got this ban randomly and I am wronged
MY ID (5252587207) MY NAME (ＮＡＹzＺａＫ)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hidden egret.

[hard bear]

can someone help me, my sensitivity code doesnt work and gives me another sensitivity

[vast flume]

My account was stolen by someone else 2. Verification phone number was made and I can't enter my account. I need to go through 2. Verification to enter the account is still on me but I can't access it, can you help?

[candid aspen]

Hello, my account was hacked and linked to someone else's VK email and phone number, I submitted an application which for some reason was rejected and support 0 useful information or what's the point

[rose estuary]

Hellllo my account got banned without any reason can anyone please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rose estuary.

[storm flume]

Please contact the customer service for further assistance, @vast flume @candid aspen. Refer to subpoint 5.4 in #faq for further information.

[floral kite]

This cheater has the ability to hide cheating and he mocked the PUBG developers that no one can ban his account. We were in a challenge and he said I use this method (aim assist with bullet magic with mute sound steps and Wallhack), it is impossible for anyone to ban him because he act like player and only in TDM use cheat and take just 3 hours to get cheat key
...The guide is a video of playing and chatting.
He try to sell cheat to my friends by 50$ per month .

Cheater ID
5168260906

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @floral kite. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[distant lark]

@night cloakret help me if i use discord voice chat in game volume down problem please help me to how can I solve this device iphone ios

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tough flax.

[trail loom]

Hello
My name is
3īoīmįaįr
This is my account ID
5280446205
I was banned for breaking the rules such as automatic aiming, as explained in the game, and I do not do this to be blocked, please review the account and reply as soon By technical support, because this account is very important to me, Because I spend a lot of money for this game.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @trail loom.

[static ridge]

Hello, My account has been hacked and linked to another person's phone and they have added 2 step and disabled 2 step from my email, I have all the accounts linked to the pubg account but require a 2 step to login
I can provide any details needed

[storm flume]

Please contact the customer service for further assistance, @static ridge. Refer to subpoint 5.4 in #faq for further information.

[hasty sail]

@polar marsh can you reply my private message?

[static ridge]

I am unable to contact customer support, the replied are automated and are of no help, I can provide all the details required to retrieve my account, I'm currently unable to login

[gilded basin]

I want the best settings for my pubg

[static ridge]

<@&481161015728406538> I'm sorry for the tag, but I'd really appreciate if you guys can tell me where I can contact support, as all I get in game are just bot replies

[cyan citrus]

Please refer to this response, @static ridge. We unfortunately cannot help you with compromised accounts as we only provide community support through this platform.

[cyan citrus]

You may ask other players in #pubg-mobile.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hasty sail. Remember to read through #faq before asking questions in the support channels.

[hasty sail]

I should be within top500 for Solo but it says unranked.

[cyan citrus]

Please share a screenshot from server rankings, @hasty sail.

[cyan citrus]

It seems like your current account level is too low to be ranked yet, @hasty sail. Please level up further.

[hasty sail]

no way…really?

[cyan citrus]

It is possible, @hasty sail. For further assistance with this, you may try to contact the customer service through inside the game.

[hasty sail]

I have done that. I had to join here just because they didn’t do much. Lol

[cyan citrus]

We unfortunately will not be able to help you with this any further through the community, @hasty sail.

[hasty sail]

That’s alright. Thank you.

[storm flume]

Please do not use languages other than English, @loud gale. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

You're welcome!

[loud gale]

Good afternoon, my account was stolen, my email and phone number were changed. The binding of Facebook and GAME CENTR remains
How can I regain access to my account?

[storm flume]

Please contact the customer service for further assistance, @loud gale. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Thank support for being so strict against cheaters
The game is gradually improving. I hope that the anti-cheat section will not stop during this period
I haven't felt this fun in a long time 🫰 💕

[cyan citrus]

Glad to hear that you feel like this, @night cloak. Please feel free to leave your feedback regarding the game through the #996458713126797405 channel.

[mint night]

hello

why my account rank keeps resetting by itself????????

[mint night]

its the 3rd time already

[storm flume]

Please contact the customer service for further assistance, @mint night. Refer to subpoint 5.4 in #faq for further information.

[mint night]

my issue is not listed in their topics then the ai closes the conversation on my face !!!

[cyan citrus]

We unfortunately cannot help you with account related issues through the community, @mint night.

[mint night]

could you at least forward them my id to them so they can check the issue?

[cyan citrus]

No, we cannot do that. The moderators of this Discord server are not affiliated with the customer service, @mint night.

[candid kernel]

ID :5420750468
Username: 『GIJO』3lawneh
DEVICE: Gameloop 7.1
INTERNET : orange fiber
COUNTRY : jordan

bannd wethout any reson

Message @mohammedalawneh

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @candid kernel.

[crisp venture]

@cyan citrus are you their i need help

<@&481161015728406538> any one available

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crisp venture. Remember to read through #faq before asking questions in the support channels.

[crisp venture]

I am stuck at 4965 Rp activity pack points and i need only 35 points to get 1000UC back.And my Rp missions are Maximum reached what should i do i don’t want to loose my 1000UC.Please Help me🥺

Maximum reached i cant do any missions.And even Daily missions are completed

@cyan citrus what should i do now bro please give me solution i am only 35points away to get 1000UC

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sand blaze.

[storm flume]

Please contact the customer service for further assistance, @crisp venture. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @echo wolf. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[echo wolf]

How to restore a guest account

[earnest sapphire]

What is this? @polar marsh

[storm flume]

Please refer to this channel's pinned messages for further information, @earnest sapphire:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[earnest sapphire]

Thank you 💘

[echo wolf]

How to restore a guest account

[night cloak]

Please unban my account!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[native anvil]

Unfortunately, lost guest accounts cannot be recovered. If you need further assistance with this, please contact customer service within the game. Refer to subpoint 5.4 in #faq for further information.

[midnight epoch]

When ever I turn on my microphone my in game sound gets bugged. (it sounds like I am on call)

I have been playing on my device for over 1 year now and I never experienced this (device OPPO FIND X2 LITE)

I got this bug Monday 15nth 2023

it sounds normal in the recroding but in-game it doesn't

[native anvil]

This issue has already been reported in #1063519119548366928. You may provide your details there.

[midnight epoch]

I post my details

[native anvil]

Please also include the video.

[gaunt flume]

New season coming tomorrow?

[night cloak]

help me ???

@everyone

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @night cloak.

https://www.gameloop.com/.

[cyan citrus]

New Season: Cycle 4 Season 10 will be released on 2023/1/17 at 2:00 (UTC+0).

[halcyon moss]

#metro-royal #ban
Hello everyone, the problem is that I was blocked for 10 years, two of my accounts, the reason they write that "changes to the game code or data", the first account was blocked when playing Metro Royale mode when I killed a team of four players with SLR. Then I came in from the second account, after one game I was blocked, I created a third account, I was trained, I started playing, after two games I was blocked for 30 minutes, I waited well, I come in again, I kill three players, I was blocked for 2 hours for no reason! Please tell me if someone has the same problem. I play on iPad 9.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @halcyon moss.

[gaunt flume]

Thanks

[dusty pecan]

I've been having issues with open mic feature, so basically everytime i open mic the in game sounds become low quality and low volume pls help me what can i do to try fix it , i have this problem since the new updated and i play on Android Oppo A53

[cyan citrus]

This issue has been reported in #1063519119548366928. You may provide your details there, @dusty pecan.

[cyan citrus]

You're welcome!

[dusty pecan]

But there's no solution there tho

[cyan citrus]

This seems like a bug and it is being looked into so you will need to wait patiently.

[indigo sequoia]

why my teammate blow me up with a bow will not punished
I am the victim
why blame the victim
he started because I got a flare gun
I blow he down I got punished

this is not reasonable I was rushing for.ace bro

[lean aurora]

My Facebook account is hacked To unknown person plz recover my pubg account I requested you

Pubg account link to Facebook But Actually Facebook hack unknown person my I'd 5663169499

@cyan citrus @polar marsh

@native anvil

? Need help to all

[cyan citrus]

Please contact the customer service in-game for further assistance with compromised accounts, @lean aurora.

[lean aurora]

@cyan citrus I contact but no response

[storm flume]

Please contact the customer service for further assistance, @indigo sequoia. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Your merit will be deducted after it is verified that you committed a violation like harming your teammates regardless of who started it. We unfortunately cannot help you with such in-game violations. You may try to contact the customer service in-game for further assistance.

[lean aurora]

@cyan citrus I req you to recover my account sir

[cyan citrus]

We cannot do that through the community. Please reach out to the customer service through inside the game, @lean aurora.

[wary cobalt]

Hello help me please my account is band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wary cobalt.

[lean aurora]

@cyan citrus some chances to increase my rp 10 rp

My rp is 40 my account is hacked but tomorrow is recover

[native anvil]

Please reach out to the customer service so they will be able to help you with this, @lean aurora. Refer to subpoint 5.4 in #faq for further information.

[lilac gazelle]

sir me and my clan members have had some very bad things happen that are unfair and not right its happened to a bunch of us over the last few days. upon playing the new map basic mode of metro royal we come across a team that beat us when we got to the lobby all of us had zero loadout they stole everything.... how ???? myself I lost level 6 vest and helmet and bad. I lost a refined mk13 with refined attachments and thermo scope and a gold fable one eye cobra m762 my second lost a sf lvl 6 set and mk14 and so on. looking at the match results it says the same. please help us we play hard for this stuff and many Many hours. REMEMBER THIS IS BASIC MODE WE AINT TO LOSE ANYTHING.

[glad mulch]

Hello, I submitted a complaint to support and my conversation with support disappeared, and I created a new conversation and it was closed to me with the words that there is already an active one on this topic, but I can’t view it, can you tell me how to view all conversations with support my device?

[storm flume]

Please contact the customer service for further assistance, @lilac gazelle. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Starting a new conversation may result in the loss of access to previous conversations. However, if a customer service representative responds to your previous conversation, it may still be accessible. If you are unable to access it, you may need to start a new conversation.

[fallow hornet]

My account was blocked and I did nothing. Please help me another chance
iD 5526513198
Username 『LFK』MuHanD

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallow hornet.

[ruby acorn]

5526513198

[glad mulch]

Ty

[native anvil]

You are welcome!

[ruby acorn]

Yasser you can help me?

[native anvil]

Hello, how may I help you?

[ruby acorn]

My account has been banned and I have not done anything. Please help me. I have not cheated. I have sent support within the game and my account has not been banned. They told me that I have violated the rules and I swear that I have not violated the rules. Please help me. I only have my account. Thank you.
iD 5526513198

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ruby acorn.

[pastel venture]

Hey there, could you help me with a pubg mic issue?

[native anvil]

What is the issue you are facing?

[pastel venture]

At some point since last week, my lg v50 thinq started separating in game sounds with the in game mic. So when I adjust volume, my phone thinks I’m on a call. This means the game sounds like footsteps etc are very distorted and sound horrible, according to teammates my voice sounds horrible too. I haven’t done anything on the phone since last week, it’s same headphones, same settings. I restarted my phone, and even deleted pubg and redownloaded it all.

@native anvil

(Similar issue to using discord coms while you play pubg on the same phone, bad audio, different channels, etc)

*** this has never ever been an issue on this exact same phone before. Been playing with this device for like 3 years without problems until like literally yesterday

[native anvil]

Please refer to this response, @pastel venture.

[pastel venture]

I don’t see any mods or anything in that thread, will someone reply?

[native anvil]

What do you mean?

[pastel venture]

It seems like other people there are posting issues but no one is replying and such.

[native anvil]

This issue has been acknowledged by the Community Manager.
#1063519119548366928 message

[hollow tusk]

Can someone help me ???

I can’t join crew

I have message I am ban to join any crew I don’t know why I have never play a crew match

[cyan citrus]

Accounts with a history of cheating will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @hollow tusk.

#news message.

[hollow tusk]

😬

I am level 84

Never got bann on pubg

[cyan citrus]

Please feel free to contact the customer service should you require further assistance with this. We will not be able to help you with this any further through the community, @hollow tusk.

[hollow tusk]

Where I can find customer service ? In setting of game ?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @hollow tusk.

[sleek furnace]

Hi pubg I need help

i buy the prime plus but i dont get vouchers and uc

Can some buddy help me

I dont get 300 uc and also vouchers

I was only able to collect 20 uc every day not and more

I want voucher and 300 uc

That my slip

[cyan citrus]

You already collected the rewards as it reads ''Collected'' in the screenshot you have provided, @sleek furnace.

[sleek furnace]

No plz double check it on pudg record I don't collect it do pubg have account data

Some days before my friend login to the game and he check his new Ultimate Set spin and there was 400+ coin missing he complaint it and he get his coin back

I swear I don't collect it

Plz do sofor me I need that

Pz do something I needed that

[cyan citrus]

This is the screenshot that you provided. It indicates that you have already collected the rewards, @sleek furnace.

[sleek furnace]

If I collected it why I will come there

I be able to collect or 20 uc

Sir plz check my ID data on pubg server I dont collect its

[night cloak]

Can I ask a question here? Sorry to interrupt..

[sleek furnace]

I come for help

[cyan citrus]

Why does it say ''Collected'' in the screenshot you provided? It indicates the same for 300 UC reward same as other rewards, @sleek furnace.

[sleek furnace]

See it I don't get uc and voucher

[cyan citrus]

How may we help you?

[night cloak]

I was wondering if anyone here knows when the locked female face and locked female hair will be available!

[inner valve]

What’s wrong with this game? This account was banned for 1 week and cannot play with anyone already because of decreased merit.. now it’s banned for 10 years??

Why the **** will I use a hack if I cannot even enter games anymore?? My latest matches was vs AI only!!

ID: 5421719798

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inner valve.

[cyan citrus]

It clearly indicates that you have collected all the rewards from your subscription. It is possible that you used these rewards somewhere either intentionally or unintentionally. However, if you believe that you did not receive the available rewards from your subscription, please feel free to contact the customer service in-game for further assistance with this.

[sleek furnace]

It's video

[cyan citrus]

Which video, @sleek furnace?

[sleek furnace]

I already do

Why pubg do that with Me I am very disappointed 😞

Video is on the way

Video is on the way

63%done

[cyan citrus]

The face appearances from a previous Royale Pass are currently available to purchase in the current Royale Pass rewards. No information regarding the hair style appearances.

[sleek furnace]

Wait

[cyan citrus]

Sure, @sleek furnace.

[sleek furnace]

I will come after 4 to 5 min my phone battery is 3 per

Video done

I dont collect reward

I was making video for my friend that I purchased prime plus after purchasing I off the video recorder

Than I go for collect reward the wah is way the reward was collected first I thought it's glitch o.but there was no reward

Why pubg customer care not reply on in game

[cyan citrus]

This video does not include the Rewards section of the Subscription and whether you collected the rewards or not, @sleek furnace. Also, you did not check your mail inbox in the video recording. Please continue with the customer service. We will not be able to help you with this any further through the community.

[sleek furnace]

🥲it's really hurt

Bye I will no play more pubg pubg stole my money its my pocket money

Hopefully thus not happened with another person

[cyan citrus]

We cannot help you with purchase related issues through the community, @sleek furnace. As mentioned previously, please continue with the customer service and avoid being persistent.

[sleek furnace]

He us not replying back me

Why

[cyan citrus]

A delayed response from customer service can be expected as they receive an enormous number of requests every day. Pleas wait patiently, @sleek furnace.

[sleek furnace]

Sorry for wasting your time

Helo

Is you there

Do you see on that screen shot that I send you of prime plus

There is up corner its saying it's will expire on 2023/02/22 and today is 17

I think I be able to collect rewards on 2023/01/22

If I am correct

[cyan citrus]

Please continue with the customer service regarding this matter, @sleek furnace.

[sleek furnace]

See that expires date

[bold sky]

Hello, I need help! I haven't logged in my account for a long time and now suddenly I can't buy UC because the currency is changed from my € to $. And when I try to buy a UC package it says "Purchase failed. Please try again later." but like since 3 days the same 🤧

[storm flume]

Please contact the customer service for further assistance, @bold sky. Refer to subpoint 5.4 in #faq for further information.

[rancid veldt]

hi.some days ago I download pung after 10 months and u see my account banned. but my problem is I didn't break any rules and my account got banned please help me to get my account back. I'm in Iran and I can't buy anything again because I don't have many please help I got sadness 🤧😭my id:5996023855

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rancid veldt.

[frozen saffron]

Ummm
Idk what what to do so I joined this server hoping to find a PUBG admin bc I got a in game penalty saying I was about to be ban for playing with cheaters and I didn't know I was playing with any cheaters and I was hoping for help
I don't know where to go or what to do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frozen saffron.

[slate widget]

PUBG plz check my account am not used any of modifying in the game

[pastel inlet]

The PUBG game has a problem with the sound. When you open the mic, the sound of the game becomes low. The solution is often

[fossil pumice]

helo my name is khaled
My account has been banned for 10 years, and I have not used anything that violates the rules, and I hope that it will be returned to me again as soon as possible.
account ID 5518355017

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fossil pumice.

[upper hill]

Hi, I need help. This player 51486648902 tricked me and he got away with my level 6 vest on METRO ROYALE.

I need the vest, im just a casual player.

Or you can help me ban him, or remove my level 6 vest from his collection and send it back to me.

[gloomy trail]

@cyan citrus when does the premium crate come back?

[fair salmon]

Why is my phone heating up with pubg? I turned all the graphics down to smooth and colourful with high frame rate and still gets hot? This has only begun recently.

[pearl anchor]

hello, I bought a donuse special 1200 nib but only 23 nibs came to me, how can I solve this problem?

[cyan citrus]

We unfortunately don't have an exact release date for the premium crates. However, we can predict that it will be available after the current custom crate ends.

[cyan citrus]

What is the device you are using?

[cyan citrus]

Sadly, I don't understand what you mean by nib. Could you please elaborate or share a screenshot?

[pearl anchor]

I bought the 60 uc package and 1200 uce did not come to me and 23uce came, besides the pung pin @cyan citrus

[mental kettle]

My pubg account was banned for 1 year but whenever i see my ban records it says " your account has turned as normal , you can login and play safe " but whenever i want to login my account it still show Ban notification.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mental kettle.

[cyan citrus]

This is not guaranteed that you will get a bonus of 1200 UC when you make the purchase. Up to 1200 means that you can get any random amount of bonus from 0-1200.

[storm flume]

Please do not use languages other than English, @pearl anchor. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fair salmon]

I phone 13

[gloomy trail]

Thank you, @cyan citrus

[cyan citrus]

You're welcome, @gloomy trail!

[cyan citrus]

How much internal storage you have left in the device?

[vale escarp]

Hi, I haven't played pubg for a long time, I go in and I have a ban, what should I do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vale escarp.

[fair salmon]

30gb

Why all these questions

[night cloak]

@polar marsh help please

Dm ?

Please 1 staff or organizer help meee😭😭😭

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I would like to authorize the server of the only big competition in my country. official server. I need guidance on this. thank you in advance for your help

[night cloak]

I want to report an account from the sexual content bar in the profile picture, can you help?

[cyan citrus]

You can report such inappropriate or abusive profiles directly through in-game using the built-in report feature using the basic information section of the profile or through the customer service, @night cloak.

[night cloak]

We reported it in-game, but there is no return.

[cyan citrus]

Did you contact the customer service, @night cloak?

[night cloak]

I arrived. There is no redirect option.

Can you help for me?

[cyan citrus]

Please try to perform a routine repair of the game from login menu and reset your device settings through Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. Restart your device and try to play again.

[night cloak]

Quendi ?

[cyan citrus]

You can report such inappropriate or offensive profiles directly through in-game to the customer service, @night cloak. Please do that and share a screenshot of their response if it does not get resolved through the customer service. If you already did contact them, please share a screenshot of their response.

[floral kite]

Delete cheat programs and Android root system. Create a new account and never cheat again.
Have nice day ☺️❤️

[night cloak]

I would like to authorize the server of the only big competition in my country. official server. I need guidance on this. thank you in advance for your help

[cyan citrus]

Please try to reset your password and try to log in again.

Glad to hear that and you are welcome, @night cloak!

[cyan citrus]

We unfortunately cannot help you with verification of your server. Please keep in mind that this channel is meant for community support regarding game-related matters.

[night cloak]

Thank u 😍

[storm flume]

Please do not use languages other than English, @sharp bone. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

You're welcome!

[sharp bone]

I was unfairly blocked while playing the game yesterday. I don't use 3rd party software or cheats and my account has been blocked innocently. What can I do?

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance, @sharp bone.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[night cloak]

I'm bothering, but can you redirect for ios customer service is a bit different.

[night cloak]

then where should I ask for help on which channel? or from whom?

[cyan citrus]

Can you share a screenshot of the interface?

[night cloak]

Like this

[cyan citrus]

I don't understand this language, @night cloak. Please change your game language to English first through the login menu of the game.

[night cloak]

Okey

[cyan citrus]

Use the Contact Us option located in the top-right side of the screen, @night cloak.

[night cloak]

Then?

[cyan citrus]

Then you should follow this procedure as shown in my screenshots, @night cloak.

[night cloak]

Thank u

[cyan citrus]

You're welcome!

[potent valve]

Howdy so is this the channel I submit problems with maps?

[waxen island]

I accidentally changed the region I want to return back

[potent valve]

I do apologize if it's not but I have no extraction point in the new map of metro

[cyan citrus]

Unfortunately, you will need to wait until the cool-down period to change your country/region settings. You cannot change it before that time period.

[potent valve]

And I've already use every repair client option

[waxen island]

It was by chance and wait 6 months

I have big ping because of this

[cyan citrus]

Yes, it is a community support channel regarding PUBG MOBILE-related questions and issues. Regarding your issue, it has been reported here: #1063958334018945045 message. You may provide your details there.

[potent valve]

Thanks I appreciate it

[cyan citrus]

We unfortunately cannot help you with this through the community. And, ping is not related to the country/region setting, but the server you have selected in the game.

[cyan citrus]

You're welcome!

[potent valve]

Just curious how long do you think I'd be before I get a reply? I don't mind waiting asking as it gets fixed :3

As long*

[waxen island]

Omg what its i changed region chansed and i live in europe i have a korea and my ping in the all serwers 300+

[cyan citrus]

We unfortunately cannot provide an estimated time span for it. If there is any update regarding this issue, you will receive it in the same post.

[potent valve]

That's fair have a good day :3

[cyan citrus]

The country/region settings does not affect your in-game latency. The in-game latency is related to the server you have selected in the game which is different from your country/region settings. If you are located in Europe, you can select the Europe server in the game that is different from your country/region settings.

[thorny axle]

How i can speak with one in support team !

I need to speak with someone in support team urgent

[real sedge]

Where can we use these blue crystals? The local shop accepts only red crystals

Or have I missed something?

[pastel inlet]

The PUBG game has a problem with the sound. When you open the mic, the sound of the game becomes low. The solution is often

[pastel inlet]

When will this problem be solved

[thorny axle]

I need to speak with someone in support team urgent

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @thorny axle. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

This issue has been reported in #1063519119548366928. You may provide your details there.

[cyan citrus]

Did you change your country/region settings after you obtained these crystals?

[thorny axle]

#fag i get banned and i don’t use any cheats can anyone from support team contact with me urgent can check my iPhone check game just i use VPN app

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thorny axle.

[open mulch]

Hello, I am contacting support with a request, you can optimize pubg for samsung a20s, otherwise the map lags very much and the map does not load, thanks

[real sedge]

Nope. There was an event where I got 2 blue crystals and didn't get a chance to use them

And they are like 2-4 weeks old

[cold hollow]

Is there any question here that I need help?

[cyan citrus]

It is possible that crystals cannot be used in your region. However, you may try to contact the customer service in-game for further assistance with this.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cold hollow. Remember to read through #faq before asking questions in the support channels.

[real sedge]

Okay. Thank you!

[cyan citrus]

You're welcome!

[small solar]

So I had a question I have starting boosting this server on regularly basis PUBG global and I am boosting a server of my home country of PUBGpk …I wanted to ask will i be eligible for admin roles in future in my home country server because I want to start a club in PUBG mobile and it asks to either be an influencer which I am not OR be admin at discord server… Kindly explain me the process …Have a nice day #questions

[near tinsel]

Hello, my friends account was hacked on pubg mobile can you do anything to help him he spend a lot of money on there and he has proof that it was his account so please help.

[eternal mesa]

How am I supposed to repeal a mic ban? I didn’t do anything wrong or said anything to anyone. My teammate was reporting others on ALL chat and I end up the one with the mic ban somehow!!

[open mulch]

Hello, I am contacting support with a request, you can optimize pubg for samsung a20s, otherwise the map lags very much and the map does not load, thanks

[night cloak]

?

[worn vortex]

We are getting errors in e-mail and phone logins, are you aware of that? Help please #pubg-mobile @polar marsh @eternal mesa.

[ivory current]

hello I got a banned please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ivory current.

[open mulch]

Hello, I am contacting support with a request, you can optimize pubg for samsung a20s, otherwise the map lags very much and the map does not load, thanks

[night cloak]

Hello,
my PUBG mobile account ( ID:5202881372 ) was hacked by someone who hacked my Facebook. Got my password and changed it, then added another device to my account and deleted my Facebook account. As well as Instagram. I have spent about 5000€ on my gaming account and I have all the proves that it belongs to I'm adding a screenshot of payment and my ID card to give you proves. All the payments were made from my debit cards and connected to my facebook with my name and surname and my email address. I will send you all the proves if you need anything. Please just tell me what shall I do next if I want to get my account back. Because Facebook security system does not help me to get back my facebook. Waiting for your response. Thank you.

[near tinsel]

@night cloak it happened to me too

[alpine flower]

contact in-game customer support available at the login page of the game

[alpine flower]

give a feedback in #996458713126797405 with necessary info

[alpine flower]

@near tinsel^

[near tinsel]

@alpine flower it doesnt help i need to talk to someone

[chilly spade]

We are not affiliated with customer support and cannot help you through community. Please contact the customer support, they can only help you with your issue.

[alpine flower]

its the only way you can get help
no one except in-game customer support can help you

[near tinsel]

Is it that thing that says help

[autumn ermine]

Hi. I have a question pls answer me. Is switching account country/region to another may get our account to get banned? I have asked and the Krafton customer service told me that i need an authentication to do so and asked for my ID but then they deleted me as a friend and didn't allow me to reply anymore, pls i need a concrete answer and if i really need an authentication give me it pls, here is my Pubgm ID: 5181096473

[alpine flower]

fake lol
dont believe that discord user he is scamming

HE IS FAKE

[night cloak]

None of the supports answers to emails or to my messages through the game :)) so the only way is to go to Amsterdam and to visit their office :))

[near tinsel]

Bro i spent like 3000 on that game and no one can help me

[static sleet]

The person you are conversing with are not a representative of the customer service but a well known scammer. Their intentions are to hijack your game account and access other social media and/or financial accounts you may have. Please refrain from interacting with them and report them to Discord as soon as possible.

Regarding your question to switching country/regions, your region or country in-game should be the same as the region or country where you're residing. Your game account will not be banned for switching regions but you may be subjected to certain legal requirements certain regions have, for instance, if you switch to any of the EEA countries, you may not be able to switch to another country again.

[graceful dagger]

Hello i purshaged a rp prime plius and didnt get that how to get my money or get rp prime plius

[storm flume]

Please contact the customer service for further assistance, @graceful dagger. Refer to subpoint 5.4 in #faq for further information.

[autumn ermine]

Oh good that he got banned already thanks alot for the Infos and your help

[static sleet]

You're welcome.

[fierce cedar]

Hi good whatever time of day it is for you guys lol

So last night sine the season started ive been pushing rank in tpp duos ive moved from gold 3 to platinum 4 and not even a minute ago i was given what i assume is a temporary ban?
Im not too sure what the hell it is in actuality
Can someone explain this please?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fierce cedar.

[graceful dagger]

But in pubg said that payment was canceled but they taked my money from my credit card

@static sleet

@celest shadow

[harsh yarrow]

Why was my account banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @harsh yarrow.

[graceful dagger]

I have my bank screenshot taked

That maked the payment but in pubg said payment was canceled

Oh they gave me back my money 😅

[night cloak]

My account was banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[lofty socket]

I came to say the same thing

[midnight crystal]

Someone hacked my account and linked it to a mobile number and activated the secondary verification. I want to solve the problem

[storm flume]

Please contact the customer service for further assistance, @midnight crystal. Refer to subpoint 5.4 in #faq for further information.

[midnight crystal]

How to communicate with them

[night cloak]

Hi. I have a problem. I want to report a player with video proof after security center told me that he was not cheating. So i have proof. Where do I upload and report ?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

Is there a way to recover clan leader on banned account to another account?

[cyan citrus]

If a clan leader does not log in to the game for 30 days, any active clan member can apply to become an acting leader, @night cloak.

[manic stratus]

Hello;

I've been playing Pubg Mobile for about 3 years. I've spent over $15,000 to date. Even now I have 40,000 UC in my account. I'm not stupid enough to cheat. There are absolutely no cheats or settings. Connect to my computer if you want. My account has been unfairly banned. Please unban my account and clean this dirty stain.

Account Id: 5670856018
Account Name: T a n T a n a

[polar marsh]

Please refer to the private message from @polar marsh for further information, @manic stratus.

[eternal mesa]

Can I be helped?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @eternal mesa. Remember to read through #faq before asking questions in the support channels.

[fickle pond]

My pubg account has linked with my 3rd gmail link so my account has been hacked hacker remove my social links but he could not know about my third link so he migrate my account to bgmi please help how tu recover my account 💔

Anyone help please

[storm flume]

Please contact the customer service for further assistance, @fickle pond. Refer to subpoint 5.4 in #faq for further information.

[eternal mesa]

I got muted for no reason

[native anvil]

Please refrain from using inappropriate language in both voice and text chat to prevent future suspensions. If you need further assistance, please contact customer service in-game. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please do not use languages other than English, @raw sail. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[raw sail]

I hope to solve a problem that has been going on for a week, and the problem has not been resolved yet?

[raw sail]

@native anvil

[storm flume]

Please contact the customer service for further assistance, @raw sail. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Please wait patiently for it to be reviewed by customer service. We are not affiliated with customer service and cannot help with account-related issues.

[storm flume]

Please do not use languages other than English, @raw sail. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @proud halo. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quartz rover]

How to activate the team up special effect?

[cyan citrus]

Team-up special effect is only available as season rewards in the start of new season for the players who reached Crown or above tier in the previous season, @quartz rover.

[quartz rover]

I’m aware

[cyan citrus]

If you meet the requirements, the team-up effect will be automatically applied every time you join a team in the lobby, @quartz rover.

[quartz rover]

In that case I might be missing the necessary file..

[cyan citrus]

What do you mean, @quartz rover?

[quartz rover]

Like some items need to be downloaded before you can see them

Skins, clothes, etc

[cyan citrus]

Are you unable to use the effect, @quartz rover?

[quartz rover]

I’m not seeing it when I enter the game

[cyan citrus]

What was your highest rank last season, @quartz rover?

[quartz rover]

Crown I

Do I have to download all these first?

[cyan citrus]

Please share a video recording that will include your highest rank last season through your profile and include the part when you join a team without the team-up effect, @quartz rover.

[cyan citrus]

You did not join any team, @quartz rover. Team-up effect will only work when you join a team.

[quartz rover]

Yupp, just did and it’s working now

Sorry bout that

[cyan citrus]

No worries, @quartz rover. Glad that you figured it out!

[night cloak]

my country has no official server. and I want to make my server an official server. who should I look for in this matter? who can help me with this?

@cyan citrus

like many countries have. I organize many competitions internationally. and I also organize competitions between countries. we have already clashed with several countries. including Algeria and United Kingom. but I can't challenge many countries because they say that their country is only against official servers and with tencent support. Hungary does not have an official server, but my server is big and recognized. I would like help with this

Please help me😞

@cyan citrus

Any available <@&481161015728406538> ?

[native anvil]

Hello, how may we help you?

[night cloak]

Hello sir,it’s about the official Algerian server

[storm flume]

Please do not use languages other than English, @rich cypress. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rich cypress]

Hello, I lost my account login data in the game and I could not log in, please help me access my account again, thanks ID 5538529005
username
ＳＨＡＤＩ英ぺ

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please refer to subpoint(s) 4.8 in #faq for further information, @obtuse rock.

[dawn crystal]

Any moderator?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dawn crystal. Remember to read through #faq before asking questions in the support channels.

[dawn crystal]

I've played 24 games in last season and all games in top 10 but my statistics show 25 total games and 24 top 10 games please remove the extra one game I've played only 24 games and all games is top 10

[storm flume]

Please contact the customer service for further assistance, @dawn crystal. Refer to subpoint 5.4 in #faq for further information.

[dawn crystal]

Trying but didn't get any response

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[rich cypress]

I can't log in to the global version because I accidentally logged in. Vietnamese version id 5538529005

[native anvil]

Please be advised that once you log into the Vietnamese version, you will no longer be able to use the same account to play in the global English version of PUBG MOBILE. Please understand that this is a restriction by the Vietnamese government and there is nothing that the developers can do about it. You can continue playing with your account in the Vietnamese version or create a new account in the global version. Thank you for your understanding.

[native anvil]

Hello, how may we help you, @slow coral?

[slow coral]

I can't receive

I Can't Collect this

Plz give me my reward

[native anvil]

To acquire the CYCLE 3 Hoverboard, you need to attain 3 Ace badges by reaching the Ace Tier in C3S7, C3S8 and C3S9, @slow coral.

[cosmic crystal]

Why is the game sounds like foot steps or gunfire are not accurate after latest update, it become confusing locate enemies with sound of shooting, and i and some of my friends having issue of Repetiting voice when we talk with each other and you fixed it but now please get the old sounds back . The game sounds is much annoying and i can't hear a thing when an airplane of airdrop pass above me and i don't know which way the enemy is coming so please fix it and get us our old sound package back, sorry for alot of words but i love pubg mobile and with those issues that am talking about I can't play, please fix it

[native anvil]

Did you attempt to obtain it during the previous season, or is this your initial attempt to acquire it?

[slow coral]

I'm in bigmi

Player

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @slow coral.

[slow coral]

But my problem not fixed

Plz help me 🥺

Pls 🥺🙏

Pls 🙏🥺😔

[native anvil]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cosmic crystal. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[cosmic crystal]

Ok

[native anvil]

Please send your concern in the #1055891271849353226 channel and wait patiently for a response, @night cloak and @night cloak.

[feral forge]

Have you played for 15 mins?

This has been a thing since many seasons ago, for some of the specific space gifts, you have to spend at least 15 mintues playing Classic matches in a day.

If you have any feedback or suggestions regarding this, feel free to use #996458713126797405, @exotic grotto.

[fluid spear]

Hello, my account somehow got lost. A few years ago it was linked to my facebook. I recently wanted to return to the game, but when I try to login, it only creates a new character. The account was 100% linked to Facebook. I couldn’t make a mistake with the account because I don’t have another and never had one. Wrote in the game in those support, but they do not answer me. What to do?

Help pls

<@&481161015728406538>

[green agate]

We are not able to physically change your in-game account's information by any means.

Please refer to the in-game customer service center as only they can help you with this issue.

[fluid spear]

They don't answer me

already 2 weeks. I repeated the request, but there is no answer

[night cloak]

Hello I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[rich cypress]

I submitted a request to recover my account, and the secondary version was activated and the social networking was canceled in order to secure my account without the email, and that was done, but I have two days to talk to the company, they cancel the link of the phone and email, and they did not answer, nor did they cancel the required links
I could not log in, please help me to access my account again, thank you very much

ID: 5538529005
Username: ＳＨＡＤＩ 英 ぺ

[strong sphinx]

Hello, I have a problem. The thing is that I didn’t log in to my account for a long time, and when I logged in I saw that there weren’t my links on social networks (Twitter and Google profile). My Twitter has been hacked and cannot be accessed. I went through my mail, since the attacker could not untie it without confirmation. Is it possible to urgently untie 2 other people's bindings?

<@&481161015728406538>

The hints did not help, as it says just untie. But I can’t do this, since I just returned to my account, and if an attacker enters, then the unbinding will be reset

help me please

[light hornet]

is there any chance I can change my region before 14 days. ?