questions

[reef trail]

hello again, i just have a small question. so, if the day on pubg, the login time, changes at 00 utc, it means that’s at 23:00 cet right?

[earnest kraken]

Support offers no help

[native anvil]

Central European Time (CET) is one hour ahead of Coordinated Universal Time (UTC).

[native anvil]

Please try to contact them again. We are not affiliated with Customer Service, we cannot help with account-related issues through the community.

[dry pawn]

Can we report pubg mobile lite cheating content here https://docs.google.com/forms/d/e/1FAIpQLSc4OjEgxlYpcAO7zkd9-jLNvkB3nZRsrkMv-IqVII6EnL0DnQ/viewform

[native anvil]

Yes, you can.

[dry pawn]

Ok thanks

[native anvil]

You are welcome!

[ornate stump]

Hi

Why my profile picture in pupg account didnot change when i link my account with apple id ?

[ornate stump]

Why my profile picture didnot change when i link my account with apple id ?

[native anvil]

Please share a video recording of the issue you are facing.

[ornate stump]

I linked my PUBG account with apple id ..
But the profile picture didn’t change

[native anvil]

Please elaborate your issue by providing a screenshot or video recording.

[ornate stump]

Here

My picture didn’t change to the apple id picture

[native anvil]

Please try to log out and then log in again.

[ornate stump]

I did that .

Nothing changed

[native anvil]

Please try to perform a routine repair of the game from login menu, restart your device, and let us know if that helps.

[ornate stump]

I will do it right now

[ornate stump]

Nothing happened💔

[native anvil]

You may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions. A video recording is required.

[green gazelle]

I need help getting my account back

[native anvil]

Has your account been hacked?

[green gazelle]

It has been merged into the Indian game version

I’ve tried contacting pubg about it for over a year but never get any reply

[native anvil]

Does this relate to the same issue, @green gazelle?

[cerulean vigil]

ok

[green gazelle]

Yes it does just that I was never able to download the other version since I don’t live in India lol

[native anvil]

You have already been answered here, @green gazelle. Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[green gazelle]

Ofc alright

[hard mica]

Does anyone here from support speak Arabic?

[mild mesa]

My account got hacked, how I can get it back?

[cyan citrus]

You can only use English language here. If you would like to seek assistance in your native language, you may refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[hard mica]

Well, is it possible in some way to open a band for banned accounts in PUBG Mobile?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @hard mica.

[weak tinsel]

Hello,

I see that the reason for getting a ban is "using third party tools" and it is banned from 10.12.2022 at 19:53. However, there is a situation like this, my computer is turned off at that time and no one has my account password. Although I was banned on that date and time, I was in the game on 11.12.2022 between 00.00 - 05.10. Me and my 3 friends play on Nusa map every night between 00.00 and 05.00. After I said let's play our last match with my friends, a few minutes after landing in the Sunset region on the map, I got a warning that your account will be blocked, and then I could not log in to the game again. Likewise, my account was banned from the game due to this systematic mistake, and my friends' leagues were reduced to the Bronze 3 league. If you believe that I have ever used 3rd party applications such as graphics enhancement, grass removal, or game data modification, I must ask you for concrete proof of this ban. Otherwise, I think that the reason for this ban was given by mistake due to a system error. Thinking that you Pubg Mobile authorities will show the necessary sensitivity in this regard, I request you to remove the ban on my account.

Regards, love.

Interior Architect Mustafa Kubilay TOSUN

My Account Information

Account ID: 536186113

Username: Mr『TSN』

Current Level: 59

Played Time : 5 Years

My Rank: Crown IV

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weak tinsel.

[little arch]

They collaborated in single player mode. I also complained in-game. I request you to take necessary action.
Id:51326147165

[cyan citrus]

If you have already reported the players through in-game, please wait until your report gets reviewed, @little arch. You may keep an eye on your future mail notifications regarding your report. We unfortunately cannot help you with such reports through the community.

[median schooner]

Hi, I would like to report a player who usually does teaming on his livestream ( you can check the clip one of them I've created -> https://www.facebook.com/imGOLDENBOY/videos/516249417005394/). We have faced with this streamer and they attach with 3 teams. Please help the players. Thanks...

[native anvil]

Please report any unfair behavior directly through the in-game report feature or contact customer service for assistance. We unfortunately will not be able to help you with that through the community.

[median schooner]

I have reported the player a lot. But, there is no response about my reports!

[native anvil]

Unfortunately, we cannot help you with these reports through the community. Thank you for your understanding.

[fierce aspen]

is there any way to boost the matchmaking on emulator? or atleast match solo emulators with mobile players?

[slow willow]

ID5475565442

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slow willow.

[cyan citrus]

No, emulator players will only match with other players using emulator. As for matchmaking, it is related to how many players are currently in the queue. If there are not enough players players, the match will not start. Also, keep in mind that emulators have relatively less players compared to mobile platform, so a higher matchmaking time can be expected. You can try disable the matchmaking preferences or switch to a different game mode.

[ionic moon]

@cyan citrus streamer cheating https://vt.tiktok.com/ZS8hyBVsn/

[cyan citrus]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @ionic moon.

[timid steppe]

Hi , can I asking an question ? my account get hacked & banned 10years , and I received an email said that have to pay to unban . What should I do to get my account back & unban ? Please help me. Thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timid steppe.

[ionic moon]

can't you intervene?

[cyan citrus]

There is a proper way of reporting online content that you should follow. Please use the link provided above, @ionic moon.

[ionic moon]

uses cheats on live streaming

[cyan citrus]

Refer to this response, @ionic moon.

[dawn crypt]

@cyan citrus I have a question that In India we can legally access PUBG MOBILE without any vpn in an android phone but why we can't access in ios?

[ionic moon]

I sent the information, but as a live witness, take a look at the link

uses our rights

tiktok username elman_semedov

[cyan citrus]

As mentioned previously, please submit a report through https://bit.ly/3soBavK and wait patiently. All the reports will be reviewed by the community manager. Please avoid repeatedly asking about the same matter after you have been answered, @ionic moon.

[cyan citrus]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India.

[hardy knot]

How do I get a pubg tiktok account that shows hacks, taken down? I doubt tik tok will ban them if I just report the page

[cyan citrus]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @hardy knot.

.eng @worthy cobalt

[storm flume]

Please do not use languages other than English, @worthy cobalt. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hardy knot]

Thanks

[cyan citrus]

You're welcome, @hardy knot!

[dawn crypt]

Okay... Btw when next All Talent will start?

[silent acorn]

@cyan citrus ^

[cyan citrus]

No information regarding this.

[dawn crypt]

Okay...

[worthy cobalt]

Hello

I need a supervisor who can help me

[tall badger]

Need assistance buddy lost everything on 1st map

[cyan citrus]

How may we help you, @worthy cobalt?

[tall badger]

Anyone think they can help?

[worthy cobalt]

I am a content creator and participant in the Arab Talents program for the PUBG Mobile game. One of the moderators asked a question. He did not like the question, so I was banned for no reason

What can i do is there a way

[tall badger]

@cyan citrus regarding map one value loss? What is there to do about that. He has a screen shot of him on map one with a value loss of 2m roughly

[worthy cobalt]

@cyan citrus kann you help me ?

[tall badger]

Help rta first then regard mine if possible

[cyan citrus]

We cannot help you with this. We are only responsible for this Discord server. Please take it up with the moderators of that respective Discord server. Also, keep in mind that this channel is reserved for community support for PUBG MOBILE.

[storm flume]

Please contact the customer service for further assistance, @tall badger. Refer to subpoint 5.4 in #faq for further information.

[worthy cobalt]

Thx

[simple obsidian]

I need to unlink google account from banned pubg account

[cyan citrus]

It is not possible, @simple obsidian. You can only remove a linked social media account when you have access to your PUBG MOBILE account.

[night cloak]

Yo regarding the new update if I join my friends on Asia server is it separate stats or will it still affect my kd for na ?

[fleet dirge]

Hello, I'm having a problem, the game is not working after being
updated to v 2.4.0 (17105) as it's showing the error shown in the
attached screenshot, it happened before that I got that message, but
after uninstalling the game and reinstalling it, it worked again, yet
this time it's not like that, reinstalling it doesn't solve the
problem.

My setup:
Google Pixel 7 Pro with Graphene OS

[sullen coral]

Hello i need help i get banned without any hack and i buy this account for 6000 dollars Please help me . Account id 5541194636

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sullen coral.

[stuck harbor]

how to send a report to a cheater's stream?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @stuck harbor and @gleaming crown.

[grim seal]

6000 $ 🤣🤣

[twilit rover]

One message removed from a suspended account.

[latent stump]

Hi Everyone!

My name is RADAR, who can I contact? I have the data of a cheater who sells cheats through telegrams and advertises them on Tiktok streaming services.

Nickname: Tkbuushi
Id: 51862490741

Real account: Id: 51811176312

[tame lion]

Hi guys.When is posible to have 90 fps in game for Redmagic 7 phone users?

[floral kite]

Please help.. 🥺🥺
I have a request... I Want purchase the women's uniform (Elegant Charm) only for today? I was so excited to change the country to South Africa, and when transferring, within 5 minutes, it disappeared and a new group appeared... I was so excited to buy it and it just disappeared in 5 minutes... Please bring it back I promise I will buy it immediately
Love you all

[cinder thistle]

Bro, I'm tired of This pubgm, i bought Red Magic 7s pro last month and am still waiting for this fckin pubgm team to enable 90 fps for us 💔

[tame lion]

Imagine that i was the first person to buy Redmagic 7, in Netherlands only for 90 fps PUBG...that was last year, still no 90fps

Redmagic in a great phone,but the lack of support for this company makes me asking myself if pubg team was something personal with Nubia

People say that is because of 8gen1 procesor, but is not true, other games have 120fps suport for redmagic

[cinder thistle]

i sold my RM 6 pro to get 7s pro and this is what I'm going through, The older mobile had 90 fps and the new one still doesn't support it

[tame lion]

I know

I have other teories, but i don't discuss politics here

[celest shadow]

Please do not circumvent the inappropriate language filters, @cinder thistle.

You may use #pubg-mobile or #chat for conversations.

[celest shadow]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6. For further information, please refer to the pinned messages of this channel.

[celest shadow]

Feel free to share your suggestion through #996458713126797405.

[celest shadow]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[cedar reef]

help, my game stuck on "updating download list" and won't use wifi

[celest verge]

What is the 50 uc needed for i already upgraded the 600 uc offer
@celest shadow

[polar marsh]

Please refer to the private message from @polar marsh for further information, @serene turtle.

[feral jackal]

I have been banned by mistake and I have not violated the rules and I do not use any cheating system please review the account and unblock it
The system blocked many accounts by mistake at the same time that my account was blocked.
And the ban was lifted from many accounts. I want to get my account back too
『ĂsツSợla๛
5334282214

[polar marsh]

Please refer to the private message from @polar marsh for further information, @feral jackal.

[kind forge]

i have reported more than 10 users tiktok accounts but it only showing 5 on pubg mobile spreadsheets

[worthy sinew]

Only Unique reports count towards your Identifier in the Status spreadsheet, @kind forge . The uniqueness is based on all the reports ever received until now.

[kind forge]

i mean i reported through form provided by pubgm and every report we submits counts right ?

[worthy sinew]

If the said account has been reported earlier by someone else, it will be marked Duplicate and will not count towards your Identifier in the Status spreadsheet.

[kind forge]

thanks for info

[worthy sinew]

You're welcome.

[proven socket]

Respected Pubg Team
This is my youtube channel 👇
https://youtube.com/@beastsoldieryt8218

I got strikes to my channel and I am a Bgmi content creator and a live stream too
I got strikes for live streaming content from tencent
So please recheck my content & remove the strikes
Waiting for your response

[rare flare]

My account was hacked tonight and is now requiring a verification code that’s sent to a number I never authorized.

[storm flume]

Please contact the customer service for further assistance, @rare flare. Refer to subpoint 5.4 in #faq for further information.

Please send your concern in #1055891271849353226 and wait patiently for a response, @proven socket. We may otherwise have to mute you.

[fossil berry]

Is there anyone who can tell me whether the Power Bank voice pack will be offered in any country or if it will come at all Ineed this voice pack

[scenic orchid]

I want some one from the company contact me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @scenic orchid. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

It may only be available in select regions. If you want the voice pack to be available in more regions, you can provide your feedback about this through the #996458713126797405 channel in compliance with the channel's guidelines.

[vivid geode]

I don't know if this is the right chanell to ask questions, but when is the premium crate coming?

[marsh skiff]

Hello guys, how do i change my region in pubg. It says the system has recognised the country where I live now and i cant do anything. Help please?

[long lynx]

i want report hack

[cyan citrus]

We unfortunately do not have an exact release date for the premium crates. However, we can predict that it will be available once the current custom crate ends.

[cyan citrus]

You will only be able to change your in-game Country/Region to your current resident country/region as PUBG MOBILE will automatically detect your current location. For example, If you are in US, the system will only show US as the option. If you want to change your in-game Country/Region to a specific country/region, you will need to return to the country/region which you would like to change to.

[long lynx]

@cyan citrusI want to report a hacker

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @long lynx. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[vivid geode]

Okay, thank you for the information.

[dense sleet]

My account has been banned and I did not break the rules. Please help
ID:5798591410

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense sleet.

[quartz skiff]

just wondering if there's any discord staff at all since there are multiple false copyright claims in #1055891271849353226 section which need to reviewed and are still unanswered even after 18 days to be exact including mine. Please be a little more responsible or responsive atleast.

[native anvil]

Please be patient and wait for our community manager to respond to your concern in #1055891271849353226. Thank you.

[sour herald]

hi how to contact pubg support?

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[empty oracle]

will I get banned if I give away my items to another player in metro royale?

@native anvil help

[sour herald]

Dear Pubg Team,
Recently I am trying to log in my PUBG account, but it's showing your PUBG account banned for valeting policies even I didn't break any kind of PUBG rule's please fix it as soon as possible.
If You will not unban my PUBG Account then I will not play PUBG anymore because I have UC and many achievements in my account, and you have banned my account for without any reason. I am YouTuber channel name SAPO PUBG, I have never used a cheat or anything, so I want you to check this

Character ID: 5134152148
Name:SAPO

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sour herald.

[native anvil]

Unfortunately, I am not familiar with Metro Royale. Please wait for someone who has more knowledge about it to respond to your inquiry. Alternatively, you may contact in-game customer service for further assistance.

[slim obsidian]

is there anyway to change server before the 14 days ?

[empty oracle]

Just asking if u know: If I do, for example, will I get banned ONLY from metro or my whole PUBG account will be banned

[cyan citrus]

No, there isn't. Please wait patiently.

[vague vortex]

Please Remove Community strikes on yt

[celest verge]

@native anvil ?

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @vague vortex. We may otherwise have to mute you.

[sonic swan]

Hello, I'm using an iPad 9th generation device, while playing the game, the 90 Fps option is gone.

all my updates are complete

I also talked to apple support team any troubleshooting they have

[kind forge]

My game stuck in Krafton logo while opening I have to close game more than 8-9 times to enter in game why is this happening?

[cyan citrus]

Please share a video recording of the issue you are facing, @kind forge.

[kind forge]

Wait

[cyan citrus]

Please share a screenshot of the Accessibility settings of your device, @sonic swan.

[keen crow]

Hi Mam/Sir, my name is Tajamul , I am a Battlegrounds Mobile India creator and have always been supporting pubg mobile .
And I have got 15 copyright strike on my channel from Tencent,I am Uploading BGMI videos but then you think I have made a mistake, then I apologize to you for the mistake you made me strike. Please Fix my problem i have hard working on my YouTube channel 2 year my only career is YouTuber, please give me one chance, next time i will not do this type of mistake.

I will never make this mistake in future,
You will kindly remove my strike, we have full faith in you that you will remove our strike.

My Channel Name:- PLAY WAY
My Youtube Channel Video Link :-
https://www.youtube.com/watch?v=-YAfq_azxKg

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @keen crow. We may otherwise have to mute you.

[native anvil]

After upgrading these rewards, to make them permanent, you must first complete these missions. By playing, you can earn up to 130 points daily, or purchase each stage for 100 UC.

[kind forge]

This is a clip of my live stream and here it is

[cyan citrus]

Provide a screenshot that is in English.

[cyan citrus]

Please provide the video recording in MP4 format.

[celest verge]

No I understand you see
Look at the bottom i alredy payed for them to be permanent but it ask to to pay 50 uc more to make them permanent
Its not about the maissions

[celest verge]

For exemple i should just buy the defrence which is 2400 uc but it appears to be 2450 uc which is 50 uc more i think this is a glitch

[celest verge]

@native anvil

[quartz skiff]

I've been patiently waiting for more than 15 days sir, if possible please ask someone else to review it incase he's unavailable.

[abstract yoke]

Hello and welcome to the customers of the global company, PUBG Mobile. With my respect and appreciation for PUBG Mobile, I extend my sincere thanks to you because you are doing a serious and hard work. Despite that, my personal account was banned and I did not commit any violations or damages, and if any violation was discovered on my account, this was not In my hand, because my account was stolen for a short period, and when I returned it for a fee, I found that my account had been banned for 10 full years, and from here, I ask you to unblock my account, and from this time I will preserve it and avoid any violation or theft. Please unblock my account and thank you in advance.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @abstract yoke.

[green agate]

The forum channel method requires each report to be manually looked at which requires more time. We kindly ask that you remain patient until our Community Manager can review your case.

[quartz skiff]

Should i repost it or just wait for it to be reviewed ?

[green agate]

If you have already posted it then you simply just wait.

[quartz skiff]

okay

[kind forge]

Okay it will take time to convert to mp4 format.

[sonic swan]

?

[celest verge]

@cyan citrus

[kind forge]

Take a look

[fossil berry]

Can you tell me if the T Power Bang voice pack will be offered in other countries or if this voice pack will come as an event in any country?

[native anvil]

You have already been answered here, @fossil berry.

[reef trail]

hello, i’m trying to log in to my account using email bug i keep seeing this message since yesterday 8 pm germany time. any idea what it could’ve been?

[small solstice]

Is there any way to purchase a rename card (can’t find it)

[cyan citrus]

You should wait for at least 24 hours before trying again.

[reef trail]

oh, so not just 12?

alright, thank you

[cyan citrus]

You can purchase the rename card through Shop > Treasures.

[cyan citrus]

You're welcome!

[cyan citrus]

What is the device you are using?

[kind forge]

iphone X ios 16.2

[neat geyser]

I already downloaded this 5 times already. After I finish and I go restart the game it resets and I have to download again what should I do

Its really annoying that everytime I login the game I have to download the maps and other things again

[storm flume]

Please do not use languages other than English, @heady tulip. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[neat geyser]

Is it because of my internet, or should I use data, or should I re download the game what should I do

[chilly spade]

Please share the recording of the issue you are facing.

[neat geyser]

Ok wait lemme record

[heady tulip]

Hello How can I restore my account if I haven't played for a long time and don't remember what my account is linked to? Here is the account ID: 5916939121 Here is the nickname: مطاردح

[chilly spade]

You may contact in game customer support for more info, you may refer to #faq subpoint 5.4

[neat geyser]

I did this like 6 times already its so annoying

what do i do

[chilly spade]

Please click here to clear the cache, it will be fixed in next patch.

[unborn jasper]

Hi , my account got hacked

Can anybody help to get back my account ?

[chilly spade]

You may refer to #faq subpoint 2.7 for more info.

[cerulean venture]

Hi I have a problem with the mic in the game

[kindred gulch]

Please suggest best VPN for PUBG MOBILE

[cerulean venture]

It makes weird noises everytime I turn it on

[chilly spade]

We donot suggest you to use vpn.

[cerulean venture]

Is there any fix or anything I could do

[chilly spade]

Can you share a recording of the issue you are facing here.

[cerulean venture]

Ok I think I can

[half turtle]

Gyroscope don't work on Huawei p smart 2021

[dusky zinc]

hello, could you help me where can I go to relink my mail in the game

[cloud igloo]

Hello pubg team.

[dusky zinc]

where to go for help

[neat geyser]

Idk whats up but still doesnt work

also tried login out and try the repair option from the start same thing

[vague coral]

61651919020

[dusky zinc]

Google turned off my mail, and when I restored my VK, I went to a zero account , help me id 5909915494

[half turtle]

Gyroscope don't work on Huawei p smart 2021

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vague coral.

[native anvil]

Please try to disable the Gyroscope option and enable it again.

[native anvil]

Could you please elaborate more?

[half turtle]

It's not allowed on that device

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cloud igloo. Remember to read through #faq before asking questions in the support channels.

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Please share a screenshot or video recording of the issue you are facing.

[hard bear]

Hello, my acc got stolen and after i got it back, im UC banned now and the guy who stole it bought uc from unofficial sites. what do i do? someone please help me

[native anvil]

If you had previously purchased UC from unauthorized websites, refunded a purchase or by any illegal means, the full amount will be deducted when you purchase UC legally in-game or through https://www.pubgmobile.com/pay.

For further information you may contact the in-game customer service. Refer to subpoint 5.4 in #faq for further information.

[chilly spade]

You may create a post in #996546243859853424 following the channel's pinned instructions.

[hard bear]

how can I know how much will be deducted? Idk how to check please lead my way, thank you.

[native anvil]

The same amount of UC that was purchased illegally will be deducted. Please contact customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[dim crypt]

Seagm says my account is block from uc purchased,but when I used giftcards it work and the uc stays, what can caused that?

[cyan citrus]

Please keep in mind that only authorized ways to make purchases are through in-game and through https://www.pubgmobile.com/pay, @dim crypt. Making purchases through third-party or unauthorized means can result in penalties.

[dim crypt]

Isn't seagm authorized?

[cyan citrus]

Refer to my above response again, @dim crypt.

[dim crypt]

It did not answer my question, is seagm not authorized?

[cyan citrus]

Refer to the first part of my this message, @dim crypt.

[dim crypt]

What kind of mod are you, just answer yes or no!

Just nvm dude

[cyan citrus]

How much internal storage you have left in the device?

[cyan citrus]

The only authorized way to make purchases outside the game is through https://www.pubgmobile.com/pay. Any other means are not authorized or official.

[narrow nimbus]

hello PUBG mobile team recently i had update my PUBG from my iPhone but there’s some problem update got crashed then I have to restart the update After updating successfully I open PUBG mobile to download recourses but it suddenly says your account is ban for 10 years I played PUBG from 4 years and never cheated but I still got ban.
I checked details of ban they says I have modified the game files. I just update PUBG from App Store but it crashed This is the reason that PUBG thinks that I modified files there’s no way to modify files on iPhone

please unban my pubg I’d
This is my ID

RD义『DANI』
5243120483

[polar marsh]

Please refer to the private message from @polar marsh for further information, @narrow nimbus.

[mint pendant]

@lime juniper WHY are you deleting the post i and Lilo composed about the inquiry of** NUSA FANART AWARD not being given** and time banning him immediately you see it. I need an urgent answer!!

[lime juniper]

Did you read the #1055891271849353226 guidelines before posting?

[mint pendant]

he asked where they could help, they said leave a post there for the community manager (it was a Mod order he followed)

#1061568876787281970 message

[lime juniper]

According to the guidelines, no PDP-related posts are allowed in #1055891271849353226. Will let the moderator know.

Removed his timeout.

[mint pendant]

Thanks! how can he contact you, for the inquiry?

[lime juniper]

You can find the instructions in the #1055891271849353226 guidelines.

[mint pendant]

aiit thanks, apologies for the misunderstanding

[left plover]

Hello, I swear that I did not do any illegal operations for this great game and the love of my heart, and every time it comes like the previous response from you, a special request from you. I want a solution because I say for the millionth time that I am wronged. I swear by that and I love this great game. I do not want to lose my account and my passion. I want a solution And a quick review, please
iD 562376328

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left plover.

[tired vector]

.

[storm flume]

Please do not use languages other than English, @tired vector. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[real flume]

Hello. Why did my device stop supporting 90 frames per second? After the update, the opportunity to change this disappeared ( iPad 2021 9th generation 10.2 10.2 inches )

[umbral mulch]

Hello how to increase my merit?
Actually I accidentally fire our vechile due to vechile clash and I played AI mod but I didn’t increase 1 merit please help me 🥲

<@&481161015728406538>

[chilly spade]

You have to play classic matches to increase your merit points. Leaving matches won't give you any merit, you have to play matches fairly to increase your merit.

Note: Please dont ping the moderator role until there is no emergency.

Please do not use languages other than English, @tranquil pasture . Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tranquil pasture]

Ok sorry

[chilly spade]

Its okay.

[tranquil pasture]

Red Magic 7 and Red Magic 7 s pro. Why don't they support 90 frames, even though they are one of the most powerful gaming devices

Although the Pro version supports and has the same processor

[chilly spade]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: <#questions message>.

[tranquil pasture]

Processor snap dragon 8 Gen 1

[chilly spade]

Please refer to my message again. @tranquil pasture

[tranquil pasture]

I registered more than three months ago in the same link. And I have now registered again. I only hope that my message will reach the developers to solve the problem, because this is not fair, and thank you for hearing me

[real flume]

My device supported 90 FPS before the update, why was this feature removed? (iPad of the 9th generation, 2021, 10.2 inches)

[chilly spade]

They recieve enormous numbers of applications daily, they will work on it. Your welcome.

[tranquil pasture]

@real flume The frame rate my device can render is 165 Hz

And with this in game 60

[real flume]

Why was this 90 FPS feature at first, but then it disappeared? Strange!

[chilly spade]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: <#questions message>.
@tranquil pasture

[green agate]

This is due to certain limitations being tested and changed as time goes on, you would need to resubmit through the form for this issue.

[real flume]

I've already sent it. Thanks!

[real flume]

My device is not on this list

[green agate]

We appreciate your understanding of the issue and hope that this is fixed in the future.

[muted hemlock]

Why doesn't Poco f3 have the 90 fps option? It has Snapdragon 870 and 120hz

[oak flame]

hello admin and staff... I filled in the report... and why when I filled in my ID data it couldn't

have you blocked my pubg id?

[native anvil]

To submit reports and receive rewards, you can use any 12-digit numeric value of your choice. If you are a top reporter and eligible for rewards, you will need to send this 12-digit numeric value to the community manager to get your reward. If you just want to send a report and not receive a reward, you don't need to include this value.

[native anvil]

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[oak flame]

my pubg id is 13

51378339135

how come 13

[native anvil]

Do not use your PUBG MOBILE ID. Instead, use any 12-digit numeric value when submitting your reports.

Note: Use the same numbers for all future reports if you wish to receive rewards (Top Reporters are eligible for rewards).

[oak flame]

ok.. thanks for the explanation... yasser🙏🙏

[native anvil]

Additionally, do not share these 12-digit numeric value with anyone. Keep them confidential. If you are eligible to receive rewards, you should provide the 12-digit numeric value to the community manager in order to confirm that you were the one who submitted the reports.

You are welcome, @oak flame!

[oak flame]

@native anvil ❤️❤️

[bleak grove]

how do i recover my hacked account i have access to twitter but they linked another number and another email

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please do not use languages other than English, @royal meadow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[royal meadow]

Good afternoon! I accidentally changed the server, and I would not like to wait 14 days to change the server
, can you please somehow prevent this problem?

[native anvil]

Unfortunately, you will need to wait for the 14 days cool-down to be over before you can change your server again.

[royal meadow]

But my rank has dropped
I don't want to play like this(((

[native anvil]

There is no way you can switch your server before the cool-down period is over. You will need to wait patiently.

[royal meadow]

thank you, I'd rather delete my account, you're the best 🤌

[native anvil]

I understand that you are disappointed and considering deleting your account. I apologize for any inconvenience caused by the server issue that you are experiencing. Unfortunately, due to technical limitations, it is not possible to change the server immediately. The server cool-down period is 14 days. However, you may contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[topaz leaf]

90 fps release on Asus Rog Phone 6 Pro and no release on Red Magic 7s pro knowing that they are the same processor !!!!!!!!

[native anvil]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[clever zodiac]

some one stole our clan without our permission, and my elder brother was Leader of this clan his id name(4Aes | C9)
and my friend and i was co-leader
and we don't know how this happened!
Hacker's id-51387289596)

now this user is clan leader.
i don't know he took our clan

[storm flume]

Please contact the customer service for further assistance, @clever zodiac. Refer to subpoint 5.4 in #faq for further information.

[long talon]

I have been attending 10 years of injustice, and I have not done any cheating tools and malicious reports from spiteful people. Please help me guys, and an expensive account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @long talon.

[tired fractal]

will this ever come back

[empty oracle]

#996458713126797405

[timber leaf]

is there a way to back account with name in game ?

[storm flume]

Please contact the customer service for further assistance, @timber leaf. Refer to subpoint 5.4 in #faq for further information.

[copper adder]

Hello my name is : ibnAbdalziz

‏ The game has been banned without warming cause and I have not violated the terms and conditions of the game and I hope that my account will returend and solve the problem.
‏This is my account ID :
5194851786

[polar marsh]

Please refer to the private message from @polar marsh for further information, @copper adder.

[neon glacier]

please help i keep getting this message for no reason

[night cloak]

I also get banned for no reason what happen ??? The game and the compte cost me a lot of many

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[feral forge]

What is the message?

[neat geyser]

Idk what to do anymore I tried to delete all the resources and download again but same thing happens

[neon glacier]

it was this but it got fixed now

[vernal hinge]

I do have red magic 7 and it doesn't support 90fbs ? What should happen to make it support ?!

@copper oak@polar marsh

[floral kite]

There is no process of banning an account unless there is conclusive evidence. Where many players had doubts about Playing behavior, but their account is not banned except by reviewing and discovering the matter. The process is very slow, but when fraud is discovered, it is banned without discussion.

[storm flume]

Please refer to this channel's pinned messages for further information, @vernal hinge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[coarse current]

I was short on AG currency....and mistakenly used around 5 hundred on a epic dress...is there someway i can get a refund and you guys can take that dress back🤦🏻‍♂️

*i want those 5 hundred uc refund please let me know if it is possible

[spark badger]

I want future star content creator program support, my Youtube address is Youtube.com/@CedricOyunda

[vernal hinge]

I do have red magic 7 and it doesn't support 90fbs ? What should happen to make it support ?! And you guys not supporting the redmagic 7 while it’s snapdragon gen 1 , 165 HZ

@modest hatch

@copper oak

@polar marsh

[night cloak]

If I changed my server from Europe to middle East I will lose my rank?

[empty oracle]

Yes

[empty oracle]

Don’t think it’s possible tho. But u can ask support

[night cloak]

OK I wat wait the support

[remote nebula]

Please tell me what to do, it gives an error that in order to protect our young users, we cannot offer you chat functions. I'm from Russia

[sweet merlin]

dreamrealm apprentice freeze if i press ( left middle right) and metro royal for gameloop why not working? xD

[flat rose]

please @polar marsh answer me in private

[feral forge]

Unfortunately, used items are not refundable, please be careful next time.

[feral forge]

@polar marsh is a bot, it will not answer dms.

[feral forge]

Yes.

[feral forge]

You might have chosen from a prompted in the past, that you are under the legal age in your country for the game, we are unfortunately unable to assist you in this regard. However, feel free to try contacting the in-game customer service and see if they can help.

[feral forge]

Regarding the first issue, feel free to create a post in #996546243859853424 and in compliance with the channel’s instructions.

[feral forge]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

Please refer to the role section in #735483472432594994 for further information in this regard, @spark badger.

[lucid bone]

Please disable this account its promote config and headshots in game

https://youtube.com/shorts/wYRaANc1QFE?feature=share

Please take an action againts him

[spark badger]

I couldnt find it

[lucid bone]

#questions please take and action against him he promote headshot and configs in game
https://youtube.com/shorts/wYRaANc1QFE?feature=share

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @lucid bone.

[dusty reef]

How are my Dear pubg team

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dusty reef. Remember to read through #faq before asking questions in the support channels.

[dusty reef]

I am perchase Rp@Activty pack but 16 January last date of Rp activity pack my uc is waste please help me

Please help us focas my appeal i am student and my pocket Money not effort toy Perchas Money

5427307357 this is my id. Namber

[gentle ether]

@lime juniper

why i cant

[gentle ether]

@lime juniper TY BRO Done

[upbeat blade]

@lime juniper I got An Error After Update 2.4 Failed to Open Descriptor File

Updated it like Always i Do it

Give Me Solution

[chilly spade]

Can you share a recprding of the issue you are facing?

[upbeat blade]

Done

First time got this error

🤪😬

[chilly spade]

Are you using Pubgm Kr version?

[upbeat blade]

Yes

[chilly spade]

We provide community support only for the global English version of PUBG MOBILE here.

[upbeat blade]

In Pubg mobile gl also getting error to other players i find it on YouTube

[fleet dirge]

it's very very common 😦 have you tried reinstalling the game? (you'll have to download everything again)

[open kettle]

why did I disappear from the tops in the metro royale ?

[tropic magnet]

Cause someone taken your position

[open kettle]

No

[tropic magnet]

Yes that's what I can see

[open kettle]

One moment I send screen new

[open kettle]

?

[tropic magnet]

Now that's a bug

And better representation of problem

[open kettle]

when will it pass? it's been 2 days now

[tropic magnet]

Don't know I also left the game and came back now

Still stuff bit new for me

[queen citrus]

I Want To Say Thank You To @lime juniper If Error Didn't Helped I Would Never Get My Channel Back Thank You So Much.
One Last Thanks To @celest shadow She Told Me To Add A Post In #1055891271849353226 And Said Wait Patiently You Will Get A Reply And I Actually Got A Reply.
I Literally Can't Believe I Got It Back.

[tepid oar]

Good afternoon, they went to my account and linked my phone number and now I can't log in to my account, what should I do?

In support in the game, they can't answer me, they send me to different articles

[native anvil]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[tepid oar]

Do you mean in the game?

[native anvil]

Yes, Please be advised that we are unable to assist with account-related issues through the community. Only in-game customer service can assist you with account-related issues.

[tepid oar]

Ok thanks

[native anvil]

You are welcome!

[dense bramble]

https://drive.google.com/file/d/1SOVCr0w6MTZ0sA9Q-q0NwMAp04Nv1TVZ/view?usp=drivesdk

While scoping......quick scope switch automatically opens

How to solve this?

I tried reinstalling PUBGM but problem is still there

[native anvil]

Please try the following:

▫️Disable the Quick Scope Switch feature and then enable it again.
▫️Change the location of the button to another place.
▫️Try to perform a routine repair of the game from the login menu.

After attempting these solutions, if the issue persists, please create a post about the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[fading pewter]

Order number: GPA.3322-0618-4358-15641
Order date: 5 Jan 2023 12:06:04 GMT+5
Can i get ore details like player that I did the prime plus to

@native anvil

@lime juniper

[indigo sequoia]

don't show it pm them

[fading pewter]

I made purchase but the customer care say that you didn't buy it and i was charged

@feral forge @green agate @cyan citrus

[cyan citrus]

We unfortunately canot help you with purchase related issues through the community, @fading pewter.

[fading pewter]

So i need the player name or player id

? So who will assist me

About it

[cyan citrus]

The only way to seek help for purchase related issues is through the customer service, @fading pewter.

[fading pewter]

They will give me id or player name?

[cyan citrus]

We are not affiliated with the customer service so we cannot answer on their behalf, @fading pewter.

[fading pewter]

🤦

[kind forge]

@cyan citrus what about my issue?

[cyan citrus]

Please try to reset your device settings through Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. Restart your device and try to open the game. If the issue still persists, try to do a reinstall of the game through your device > Settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload/Reinstall, @kind forge.

[autumn crystal]

Jus wanna ask to make sure im not breaking any rules but can i offer to help pubg content creators make content in exchange for uc? Like i wanna ask here but idk if I'll get banned and to b more specific

[wanton flare]

Please my account unben😭 my id . 5235591409

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wanton flare.

[queen citrus]

I Want To Purchase UC But I Can't Why? Please Help

[storm flume]

Please contact the customer service for further assistance, @queen citrus. Refer to subpoint 5.4 in #faq for further information.

[queen citrus]

Ok

[formal shuttle]

I lose my account email my phone up date to new version
I can't remember it
Inedd support to open my account ihave all information for my account please helpe please

[cyan citrus]

Do you have other login method connected to your PUBG MOBILE account, @formal shuttle?

[formal shuttle]

I don't have

[cyan citrus]

In that case, you will first need to recover access to the linked e-mail, @formal shuttle. Your other option is to create a new account and continue playing the game.

[harsh mauve]

اI deleted the game a while ago due to administrative corruption. And the accounts that are classified as random, and the administration refuses to return them again or ask for a fee, and it is focused on the players and the lack of communication and ignorance that is done by the officials in the game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @harsh mauve.

[quartz lynx]

My account got hacked , in game customer service is no help. What do I do

[cyan citrus]

We unfortunately cannot help you with compromised accounts through the community, @quartz lynx. You may try to contact the customer service again.

[quartz lynx]

Is there any way to maybe send an email

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through inside the game, @quartz lynx.

[quartz lynx]

Got it, thank you! Have a good day

[cyan citrus]

You're welcome, @quartz lynx!

[zinc cliff]

Hello, PUBG MOBILE on 10.12.2022 at 22:46:12, my precious game account was unfortunately banned for an unknown reason. I did not use any addons, illegals, cheats etc. in the game. I did not use any bad applications and programs. My account is very I am valuable, I invest money and work for this game. I ask you to examine and investigate the case again. I believe that there will be no violation.
My e-account will be unbanned.
Regards and love to the Pubg Mobile team...

ID: 5711233007
NAME: 『RTX』乛YAVUZ
LEVEL: 74

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zinc cliff.

[vast prism]

My account has been suspended in PUBG Mobile for no reason, and I do not know why. I am using a game emulator only. It is said that an old version and I am updated to the latest version. Why was my account banned for no reason? I do not know why. I hope to solve a problem. Account ID:5808220741

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vast prism.

[paper saddle]

good evening would it be possible to talk to a pubgm admin about a problem that happened to me quite serious it's urgent please

I need to speak with a real person not a bot

[cyan citrus]

Hello! How may we help you, @paper saddle and @night cloak?

[void sparrow]

Hello , My gaming Youtube channel has been suspended due to copyright strikes on all my pubg videos by [e-mail] representing Tencent ! What should i do ? .. I never promoted cheating or glitches !

[cyan citrus]

Please send your concern in the #1055891271849353226 channel and wait patiently for a response, @void sparrow.

[void sparrow]

Thanks for your answer 🙏

[dapper hemlock]

I am the only one who have problems with the eco when i turn on the mic?

Since the new update I have this problem

[native anvil]

This issue has already been reported in #1061332696615358505. You may provide your details there.

[rapid dune]

When there will be fix for not registering bullets? After this update its getting really annoying

[paper saddle]

@cyan citrus can you come in private please

[rapid dune]

WHEN THERE WILL BE FIX FOR NOT REGISTERING BULLETS????????????

Every update you make it worst and worst now its even impossible to play

[cyan citrus]

What does it concern?

[void river]

My phone is xiaomi 12 lite
It supports a screen fresh rate 120 GHz, and it does not support 90fbs . What is the solution, please?

[rapid dune]

SO WHO GONNA ANSWER TO MY MESSAGE ABOUT NOT REGISTERING BULLETS?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[cyan citrus]

Please include a video recording of the issue you are facing.

[rapid dune]

@cyan citrus i cant. But maybe you finally start answering to emaila we sending all week?

Or the email is just for fun to speak with bots?

[cyan citrus]

Which e-mail are you referring to, @rapid dune?

[rapid dune]

Last update it was not registering bullets now every second hit not registering. Its our internet problem? So how i am living in europe with good internet loosing to player from middle east?;)

@cyan citrus maybe the one where you need to report bugs?

[cyan citrus]

Please include a video recording, @rapid dune.

[rapid dune]

No

@cyan citrus why i should? I am telling the problem. Its real but every time its players fault. Never from pubg

[cyan citrus]

If you are unable to provide a video recording of the issue, please feel free to contact the customer service in-game for further assistance, @rapid dune.

[rapid dune]

@cyan citrus why? Still no one cares there when we posting the problem. NEVER GOT ANSWER only ignorance

Why i am spending money? When you not fixing real problems but just creating new outfits

[paper saddle]

from my hacked account

I have all the necessary information it would be necessary to disconnect the guy who is connected to it who hacks it for me and put my identifiers instead

[cyan citrus]

When you want to report issues through the community platform, a video recording is always required along with the player details. If you are unable to provide these, we cannot proceed with your report. You can contact the customer service regarding your issue instead. Please avoid being persistent.

[rapid dune]

@cyan citrus last time i did it i got mutes for 7 days and my post was deleted

[vivid linden]

563340635

[rapid dune]

@cyan citrus then why i should do this now?

[cyan citrus]

If you are unable to provide a video recording of the issue, we unfortunately will not be able to help you any further regarding this, @rapid dune. Feel free to contact the customer service for further assistance. Please avoid repeatedly asking about the same matter after you have been answered.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[paper saddle]

no it doesn't work there are only robots I need to recover my account as soon as possible I am an Esport player and I need my account as soon as possible I need someone from the staff who can get me this ASAP @cyan citrus

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @paper saddle and @rapid dune.

[paper saddle]

AI ?

you can't put me in direct contact with a person who can help me because it's quite urgent

[rapid dune]

@cyan citrus and answer me. Why its still allowed to middle east countrys to play in europe servers? They ms disbalancing the game

[cyan citrus]

The AI as the bot that you were referring to, @paper saddle. And, no, there is nothing we can do to help you with compromised accounts as we only provide community support through this platform.

[cyan citrus]

Players can select server of their choice. There is nothing wrong with it. It does not change the location of the server itself. In fact, it would be a disadvantage for the players who would choose to play in a server that is not native for their region. Also, please feel free to contact the customer service regarding this matter as well.

[paper saddle]

I understand but it's not moving forward with the AI when it's urgent and important that I get it back

[cyan citrus]

You will need to figure it out yourself, @paper saddle. We unfortunately will not be able to help you with this any further. One thing I can suggest is to not skip all the available options or the conversation would end up being closed.

[paper saddle]

I filled in all the information several times and never received a return by May

[cyan citrus]

We unfortunately will not be able to help you with your issue through the community, @paper saddle. If you are unable to recover your account through the customer service, the only option you have is to create a new account and continue playing the game.

[native anvil]

Please do not self-promote here, @stiff sable.

[rapid rain]

My account has been hacked it wasn't me I have tried everything to open it please open mine

[sick shale]

If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

[rapid rain]

What can I do to open it I had days to enter because of work and as soon as I entered I saw this

[sick shale]

You can't open this account, it has been banned.

[regal stump]

Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @regal stump. Remember to read through #faq before asking questions in the support channels.

[sullen nacelle]

So i cant put a pistol mag on a skorpion now?

[low rover]

Can you play pubg from microsd?

[native anvil]

Could you please elaborate more?

[native anvil]

Yes, the Skorpion pistol can only accept Extended Mag.

[sullen nacelle]

Ohhh I forgot about that thank you

[dim pelican]

hello, can anyone help me with the achievement problem?

[native anvil]

No problem and you are welcome!

[native anvil]

Could you please elaborate your issue?

[low rover]

I want to move files to microsd but can i play from microsd to pubg use microsd insted of my internal storage

[dim pelican]

Hello, I completed the Master of Weapons achievement, but they didn’t count this achievement for me, they didn’t give me a title, although I did it right, tell me what to do

[native anvil]

Please share a screenshot of your career results of this match.

[dim pelican]

plus, in addition, I overhealed by car

what should I do?

[native anvil]

Please send a screenshot of this match like this.

[dim pelican]

just a second

[native anvil]

Please change your game language and share another screenshot in English.

[dim pelican]

I did everything as they wrote, first I killed with a throwing weapon, then I killed with dbs, then I killed with an uzi, then I moved on an UAZ, then I killed with a Mosin sniper rifle and the last kill was done with m416

[native anvil]

You may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions. A video recording is required that will include your career result of this match and detailed statistics and include the uncompleted achievement mission in the video recording.

[dim pelican]

what does this statistic mean?

[dim pelican]

understood thanks

[native anvil]

You are welcome!

[native anvil]

There is no way to do that. This is not recommended as it can cause errors and data corruption.

[dim pelican]

which tag should i choose?

[native anvil]

Gameplay.

[dim pelican]

thanks)

[native anvil]

You're welcome!

[green comet]

Just a quick question about the weekly reset, does the weekly reset counter starts when you bought the pack or it is fixed by real time? If I bought the pack today (Thursday), the weekly limit resets by Monday if it's using real time or perhaps next Thursday?

[cyan citrus]

Which pack are you referring to, @green comet? If you are referring to Upgraded Firearm Meterials Pack, it will reset every Monday regardless of on which day you purchased the pack.

[storm flume]

Please do not use languages other than English, @narrow loom. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @warped condor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[narrow loom]

Ok

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @narrow loom. Remember to read through #faq before asking questions in the support channels.

[narrow loom]

I have a problem with my account. It was banned because of a player I didn't know was hacked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @narrow loom.

[arctic cove]

My account was banned for a week because a player on my team was using a cheating method, and after the ban was lifted, a week later, I played with the account without any cheating, literally, and three days later when I opened my account in the morning, even without playing, I found my account banned for ten years, even though I have been playing the game Three years ago, and I did not use any of the cheating methods. That was on 10/27/2022, and the play ID is 5951889505. Please investigate the matter.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @arctic cove.

[past jewel]

Please help me how i can send popularity and receive popularity from the person I blocked?
I can send to him but he can not. I have tried blocking myself from his account and adding back as friend. But it didn’t worked. He was not able to send me pop

[native anvil]

If you have already tried this solution and it did not work for you, you may contact customer service in-game so that they can help you. Refer to subpoint 5.4 in #faq for further information.

[foggy vortex]

Hello, good night, to know if I can open a way to solve the ban on my

Account which I see was unfair since it was for 10 years since I didn't comply with him

I play and I didn't use anything inappropriate either. It's an account that I dedicate to

A lot of time and I invested a lot of money. I'm the only owner since he started

I have receipts and everything I have invested to play. I don't understand why the

Ban since it was after the update my account used it even in

Tournaments and competitive and can check videos of previous games

That I didn't use anything, as they removed my account and

Trying to solve something from the game, could someone help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @foggy vortex.

[empty oracle]

Can hackers hack my account just knowing my PUBG mobile in game ID?

the numerical id

[native anvil]

The UID is a publicly available information within the game, and knowing it alone cannot allow someone to hack your account. However, it is important to not share your login information with anyone or on suspicious websites in order to protect your account. As an added security measure, we highly recommend linking the account to a phone number and enabling Secondary Verification as it is the best way to secure the account.

[storm flume]

Please do not use languages other than English, @shadow fulcrum. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[shadow fulcrum]

good morning. Recently my account was banned for 10 years. Knowing that I was not cheating and I have proof of that

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shadow fulcrum.

[empty oracle]

Wdym by “login information”

[native anvil]

Like your login methods, keep your email and passwords private. Do not register on suspicious sites, and keep in mind that your password will not be requested by any official page or website of PUBG MOBILE.

Also, do not share verification codes with anyone.

[green comet]

Oh thanks!

[empty oracle]

ok, thanks

[gloomy totem]

Hello there! Is there a way to check stats for Quick Matches?

[formal surge]

Hello, one of my friends is having an issue with the new map in Metro. Every match he enters his exits aren’t there. They are marked on his map but not physically there. Not sure if anyone else has had this issue… I remember it used to be a rare occurrence when metro was new but it is every single match for him on the new map. Thanks!

[brave trout]

Hey do you guys provide assistance to someone that wants to start a esports team, like free or discounted advanced room cards, i want to start a team in Guyana South America by hosting scrims and tourneys, since there is a lot of Guyanese that play the game and don’t have the opportunity to play competitive

[late hawk]

Heyy, I have some issue with my PUBG UC.
I got purchase deduction notification and my 27249 UC has been deducted saying I did unofficial purchase of UC but I used official site and in-game purchase. I have all the proofs and purchase receipts.

I always do in-game purchase or MIDASBUY then why I got penalty and saving unofficial purchase?

[storm flume]

Please contact the customer service for further assistance, @late hawk. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

You may refer to this message for further information on how you can apply for tournament room cards:

#questions message

[feral forge]

Please inform your friend to try to perform a routine repair from the login menu of the game or reinstall the map. Let us know if the issue persists.

[feral forge]

Unfortunately, no. But feel free to share your feedback and suggestions regarding this using #996458713126797405.

[fair sentinel]

Hello I just got my pubg account hacked. Can anyone help me ? I have twitter and facebook login but my email and phone number has been changed.

Please help this is a life and death situation 💔

[dusty reef]

Can you help me how toy solve

This is new event i am explain everything on my YouTube channel but this ine not to solve. SEARCH FOR THE SOURCE OF THE SPIRITUAL POWER

[void river]

My phone is Xiaomi 12 lite
Android 13
Processor : Qualcomm SM7325 Snapdragon 778G 5G
GPU : Adreno 642L
RAM: 8GB + 5GB , 256 ROM
Display : AMOLED, 68B colors, 120Hz, Dolby Vision, HDR10+
Why does it not support the 90fbs even though the specifications of the device are strong?
i want a solution

[formal pulsar]

why i gat ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @formal pulsar.

[fair sentinel]

Anyone here to help me get my account back from hacker ?

[chilly spade]

Ypu may refer to #faq subpoint 2.7 for more info.

[fair sentinel]

But my email and phone number has been changed

Now its asking me for verification code from phone number when Im trying to login from Twitter or Facebook

[fair sentinel]

What to do now?

[chilly spade]

Tap on #faq and read subpioint 2.7

[fair sentinel]

Not helpful 🥹🥹

[chilly spade]

Please contact the customer service in game then.

[glass meadow]

hello everyone, please help, the vk to which the account was linked was hacked

[devout jacinth]

Hey guys,
I have the problem, that in my account all Items from Metro royale got removed. I got out of a round And everything I had was gone. That wasnt the first time
anyone can help me?

[storm flume]

Please contact the customer service for further assistance, @devout jacinth. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @glass meadow. Refer to subpoint 5.4 in #faq for further information.

[hallow valve]

My account got hacked, as someone linked their account and added their number as a secondary verification, and whenever i log in from my facebook account it needs verification. Please help me i have this account since Pubg was lunched 💔💔

Launched*

[tropic root]

Hello, I was banned by the system in PUBG MOBILE for no reason! Who can I talk to about this?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tropic root.

[flint trout]

Hi

[ancient cedar]

Please contact the customer service for further assistance, @hallow valve. Refer to subpoint 5.4 in #faq for further information on how to contact customer service.

Hello, @flint trout. Do you require any assistance?

[west zephyr]

I have tried to enter my account by number and it always gives me an error, I changed the password 4 times and it still won't let me. what's going on?

[magic pasture]

There's ban without reason why this happened !

[polar marsh]

Please refer to the private message from @polar marsh for further information, @magic pasture.

[cyan citrus]

Please share a screenshot of the issue that is in English.

[west zephyr]

@cyan citrus

[cyan citrus]

When did you reset your password, @west zephyr?

[west zephyr]

4 times between yesterday and today

[cyan citrus]

Please try to perform a routine repair of the game from login menu and try to log into the account again, @west zephyr. If that does not help, you can try to change your DNS settings. Refer to the instructions provided in #faq sun point 4.3. If the issue still persists, please reach out to the customer service in-game for further assistance.

[west zephyr]

Yesterday I repaired the game, deleted it and reinstalled it and the same problem still persists

[storm flume]

Please contact the customer service for further assistance, @west zephyr. Refer to subpoint 5.4 in #faq for further information.

[hallow valve]

What is subpoint 5.4?

[cyan citrus]

The instructions on how you can contact the customer service.

[west zephyr]

It still doesn't let me, I try everything but it keeps coming out the same

[cyan citrus]

Did you try to change your DNS settings, @west zephyr?

[west zephyr]

Yes, but I get the same error when entering the pubg account

[cyan citrus]

In that case, please contact the customer service for further assistance, @west zephyr.

[west zephyr]

where do i contact?

[cyan citrus]

You can contact the customer service through your Account settings using the Customer Service option located at the bottom or through the login page using the Help option located at the right side of the screen, @west zephyr.

[odd marlin]

Idk why this keeps on happening. I have never customized my controls this way but sometimes when I open the game it just moves out of it's place. I try to fix with a restart sometimes it works and sometimes it just stays the same. Please help me regarding this issue. Second pic is how my actual controls looks.

I restarted my phone and now it's back to normal, please fix this issue

[small phoenix]

Hello im have issue with ingame mic whenever I open my mic my voice repeat 5 to 6 times to me how can i solve this problem it's after the update problem

[kind forge]

What is happening guys all of sudden it showed this?

Everything was responsive

[cyan citrus]

This issue has been reported in in #This issue has been reported in #1061332696615358505. You may provide your details there.

[cyan citrus]

Please share a video recording of the issue you are facing.

[kind forge]

I don’t have the recording but when I tried to close the game it show on that way and I was able to switch maps too. I’ll record next when it happens.

[fresh valley]

Yoo

Yeaa u right

[void river]

Hello
My phone is Xiaomi 12 Lite, with a screen refresh rate of 120 GHz.
And a Snapdragon 778G processor
and GPU Adreno 674L.
And 8GB RAM + 5GB expansion
Android 13
All these specifications make the 90 frame option work.
However, the option does not exist within the game
I tested the device on games with a frame rate of 90, such as Call of Duty, injustice 2 And it worked perfectly Why is the option not activated in PUBG Mobile on the same phone?
I want a solution

[native anvil]

Please note that you should make the purchase yourself within the game or through the official website at https://www.pubgmobile.com/pay. Do not make purchases through individuals, stores, or any third-party websites.

[native anvil]

You have already been answered here, @void river.

[void river]

@native anvil why mi11 support 90fbs But my better device does not support it

[native anvil]

Please refer to my previous response again and avoid repeatedly asking about the same matter after you have been answered.

[lost tapir]

@polar marsh My account is hacked . Where I can find the form to recover my account ?

[storm flume]

Please contact the customer service for further assistance, @lost tapir. Refer to subpoint 5.4 in #faq for further information.

[cursive bolt]

#questions Hello, there was a survey about the age in the game, accidentally pressed the wrong button, now the account is being deleted in 7 days. Can we fix this? Cancel account deletion

[quartz folio]

Help me . My account was hacked by someone. I used to log in using Twitter and Vk. But suddenly someone logged in to my account and added my email and cellphone number and activated double verification. Please help me

[feral forge]

If there is an option to cancel, then you can. Otherwise, you will need to contact the in-game customer service for further assistance in this regard, as we are unable to assist players with account related issues here on Discord.

[storm flume]

Please contact the customer service for further assistance, @quartz folio. Refer to subpoint 5.4 in #faq for further information.

[cursive bolt]

In game support don’t answer

[feral forge]

Only the in-game customer service can assist players with account related issues, we are unable to assist you with such regards here on Discord in any way.

[cursive bolt]

Ok thanks👌🏻

[ocean ice]

Hello , i have ban 10 years annd. I don't know why im banned although I'm not a cheater

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ocean ice.

[quartz folio]

I have contacted the game help but there is no solution he only gives a message

(Hello and thank you for messaging!

If you have encountered any in-game issues, including purchase issues, please contact us directly through in-game support for a faster and more effective way!

Go to Settings from your game -> Tap on the “Customer Service” -> Tap at the top right corner of the message icon and fire away!

If you have encountered a login issue which causes you cannot enter the game, you can also contact us by tapping on the Help button in the login page. )

[cyan citrus]

Did you contact the customer service through the e-mail, @quartz folio @quartz folio?

[storm flume]

Please do not use languages other than English, @drowsy socket. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

This issue has already been reported in #1061332696615358505 and acknowledged by the community manager, @drowsy socket.

[night cloak]

why is subs festival not available on ios? Stop discriminating now!

[native anvil]

Are you referring to the RP Prime and RP Prime Plus subscription?

[night cloak]

Yes

[native anvil]

The RP Prime and RP Prime Plus subscriptions are only available on Android devices, as it is a collaboration between PUBG MOBILE and Google Play Store. To access these subscriptions, you should make the purchase through an Android device.

[onyx terrace]

Hello. Who will help restore the account? Facebook is frozen, I can't log in!

[cyan citrus]

Do you have any other login method connected to your PUBG MOBILE account, @onyx terrace?

[onyx terrace]

No, only Facebook.

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game, @onyx terrace.

[gusty hinge]

I pad 8 generation sound echo how to fixed it?

[cyan citrus]

This issue has been reported in #1061332696615358505. You may provide your details there, @gusty hinge.

[night cloak]

@summer jacinth

[gusty hinge]

@cyan citrus

[glacial hearth]

Is there somewhere a player can go to learn more about how each button/action functions. There are so many different abilities within the layouts and buttons associated in the game. I have watched numerous videos on learning how changing certain functions/ sensitivities/ features can change the entire experience for the player. Is there anything published that goes into great detail about each?

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[west zephyr]

Someone who can help me I keep trying to enter the account by phone number and it still won't let me!

[native anvil]

You can learn more about the features by pressing the (?), and also, you can try these features in the training mode.

[native anvil]

Please share a screenshot or video recording of the issue you are facing.

[west zephyr]

@native anvil

[native anvil]

Have you tried logging in with any other login method?

[west zephyr]

I lost my twitter and email, I only have the phone number to log in

before the update it left me the best

[native anvil]

Please try to perform a routine repair of the game from login menu and reset your device network.

[west zephyr]

Just yesterday I repaired the game, deleted it and installed it, turned off the internet at home, turned it on again and still nothing

[native anvil]

What is the device you are using?

[west zephyr]

iPhone XR

[native anvil]

Reset your device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and try to log into the account again.

[west zephyr]

still the same problem

[native anvil]

Please ensure that you have entered the password correctly. If the issue persists, you may need to reset your password or reach out to customer service in-game for further assistance.

[hexed shore]

Hey Why I’m not getting blue blood effect in pubg korean version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hexed shore.

[west zephyr]

I put the password right, I changed the password 5 times and contacted the game support but it's still the same.

[native anvil]

You may refer to subpoint(s) 4.4 and 5.4 in #faq for further information.

[west zephyr]

it let me in thank you very much

❤️

[native anvil]

Glad to hear that and you are welcome!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rigid kernel. Remember to read through #faq before asking questions in the support channels.

[rigid kernel]

@native anvil i need help unlinking one of my social media linked account

[native anvil]

What is the issue you are facing?

[rigid kernel]

can i send u private message ?

[native anvil]

Sure.

[rigid kernel]

aight

[tiny forum]

I didn't cheat Id : 51608317680

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tiny forum.

[upper oyster]

Hi, I removed the phone number in my account while there was a second verification, so when I try to log in from twitter with my second device, it asks me to connect my phone number. Can you help me?

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[upper oyster]

Thanks but I couldn't find anyone to help

[native anvil]

Only the in-game customer service can assist players with account-related issues. We are unable to assist you with such issues here on Discord in any way.

[half pond]

Hey am a PMCO Champion and I have a problem with my acc, just got banned and I need to know why @native anvil

[polar marsh]

Please refer to the private message from @polar marsh for further information, @half pond.

[scarlet spoke]

hey guys i need help im emulator

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[scarlet spoke]

Im using phoenix os and matching takes long time

so

and i never enter a match

i tried vpns still not working (wanna know if vpns are allowed)

[native anvil]

GameLoop is the only recommended emulator. Unfortunately, we cannot help with matchmaking. If there are not enough players in the queue, the match will not begin, @scarlet spoke.

[scarlet spoke]

its garbage emulator

[native anvil]

Please avoid using VPN. It is not recommended as it can put your account at risk of getting suspended.

[scarlet spoke]

oh okay

Thanks man for the help

Sorry for interrupting

[native anvil]

You are welcome!

[scarlet spoke]

have a good day

I didn't get any help

uhm

man said If you are using another emulator why you here

bruh

ok so what's the solution

Any help

[native anvil]

We unfortunately will not be able to help you with this any further as we provide community support only for mobile platform.

[scarlet spoke]

they said they only give support for gameloop

uhm.

[reef trail]

hello,
so, if i have secondary verification activated, when I log in with any other social media, will I be requiring a verification code? just a quick question

[native anvil]

You will need a verification code if it is a new device, but if it is a trusted device, you will not need a verification code.

[reef trail]

so it doesn’t matter if i log in using apple id, i’ll still be needing a verification code, right?

[native anvil]

If you log in using these trusted devices, you will not require a verification code.

[night cloak]

Hello i need help

[reef trail]

ohh, alright, appreciate your help

[native anvil]

Hello, how may we help you?

[night cloak]

My pubg account got hacked where should i contact

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I cant login into my account

How can i contact customer service than

[native anvil]

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[night cloak]

All the links connected to my account have been linked to a brand new account i dont know how

Didnt helped me so i came discord if someone can help me with it i spend alot on my account😭

[native anvil]

Only the in-game customer service can assist players with account-related issues. We are unable to assist you with such issues here on Discord in any way.

[upper wedge]

can u answer, will u fix that important thing or noup?

[night cloak]

Is there a way to listen to the voice pack before buying it?

[split mauve]

@polar marsh take off this dumb mic ban thing

[empty oracle]

I got muted for 7DAYS in-game just for saying “sb”. It means somebody… well I’m now unmuted. Pls tell me why I have to suffer 7DAYS?

[light hornet]

Why can’t I open doors in livik

[alpine flower]

#1055569862912643082 suggest it here

[celest shadow]

Feel free to create a post in #996458713126797405 regarding your experience with the leaning feature.

[celest shadow]

It does not seem like you can preview the voice lines. Feel free to report this through #996546243859853424.

[celest shadow]

Can you please elaborate on your issue?

[verbal osprey]

Is there any esports moderator or staff from tencent that can help me with last pmpl prize money problems?😺

[opal knoll]

Hi Mod, have an account scam popularity in local chat. She is spam in local chat 20 seconds for a text

Her ID: 5111351514

[night cloak]

my account banned on 24th april without any reason any one help me ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Can you please change my region

[junior birch]

Please report them directly through in-game report feature or using the built-in report feature for chats.

[junior birch]

You can change your region through your in-game basic settings.

[night cloak]

I am trying but they want my mobile number and when i gave that they said your game has been regostered with e-mail try with that and I don't know which e-mail has been used because I have got this id from my friend and he lost his mobile in which that e-mail was logged

[keen void]

Ekran bu şekilde kaldı yardımcı olur musunuz?

[lament flame]

Hi anyone know where to register for PmEwl season 2

[coarse coyote]

#questions
Hey official team
Id Name - i乛SmOker乡
Id Number - 5630635031
I didn't use any kind of cheat , but i got banned for 10 years please team help me with this i ain't having any other id u guys please check it out if there's any fault by my side don't unban it, atleast do check i will be so grateful ❤️🙂

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coarse coyote.

[flint grotto]

Hey Official Team
Id Name - YouTubeSHELLY
Id Number - 5302153858

My Merit Log is stuck at 77 and is not updating even after playing solo matches both in Ranked and Unranked Modes,hence am unable to play squad matches.Please fix the bug asap.

[native anvil]

There is a daily limit to the amount of merit that can be earned. Once this limit is reached, it is not possible to earn any additional merit for the remainder of the day.

[native anvil]

Only in-game customer service can assist players with account-related issues. We are unable to assist you with such issues here on Discord in any way. Also, please be advised that buying, selling, and trading accounts is against the terms of service of PUBG MOBILE.

[storm flume]

Please do not use languages other than English, @keen void. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

Do you mean PMCO and PMWL?

[junior oriole]

There is such a question, perhaps not on the topic a little, but not the point.
I just don't know what to do.
Look, the situation is like this.
A few years ago, I was blocked from Facebook for violating the rules of the community (I had jdjdjfjhdvdb instead of my name)
So, the pubg account was tied to Facebook just the same.
I can't log in, support is not responding.
I wrote to them by mail, in the game I wrote.
Very sorry for the account, Oldovsky.
Is there any way to restore it or reconnect it?
Thank you for the answer in advance. ❤️

[native anvil]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help.

[real onyx]

um

[native anvil]

It is possible that the matchmaking time for emulator players may be longer because there are fewer emulator players for the game. You could try switching to a different game mode or map. If you need further assistance with GameLoop, you can visit their website or the Discord server.

[real onyx]

i tied changing map, language setting, server it didnt work

[native anvil]

Matchmaking is not something we can help you with. If there are currently not enough players in the queue, the match will not start.

[real onyx]

No problem thanks for replying

❤️

[flint grotto]

@native anvil My daily limit is not used atall and it's still full (7 Merit Points can be increased today)

[native anvil]

Repeated violations will result in slower merit recovery. You may contact customer service in-game for further assistance.

[native anvil]

You are welcome!

[storm veldt]

good morning
i have a problem, when someone or my friend's report me i banned 10 min because network connection error
i need solution of this
my id : 5303590063
please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @storm veldt.

[flint grotto]

I have killed a teammate only in 2 seperate matches so it's not as much repeated as the violation is done only twice so it shouldn't be this much slow that it's stuck and won't increase atall. Definitely it's a bug.

[ancient cedar]

Refer to the last part of Yasser's message.

You may contact customer service in-game for further assistance.

[split mauve]

Good Morning @celest shadow I was in a tournament with my team and I got mic banned. I did not say anything crazy to seem racist or anything now I am banned for 4 days. Please fix this glitch or get rid of it completely since NO ONE asked for it to be added to the game, it makes no sense at all!

[storm flume]

Please contact the customer service for further assistance, @split mauve. Refer to subpoint 5.4 in #faq for further information.

[cobalt iris]

I have a problem, I bought rp acceleration for 1000 Uc and went to do tasks and my tasks froze and I can't get my 1000 UC back, can they unfreeze tasks or something like that?

I can throw a screenshot that I bought rp acceleration and my tasks are frozen

[native anvil]

If you reach the limit of 3375/3375 and purchase a Rebat with 1000 UC, you must earn 1000 RP points to redeem the 1000 UC again. If you reach the limit, you can earn RP points from daily missions.

[cobalt iris]

and if a new season starts, this thing will be removed and I will not be able to return my 1000 UC

the season will end on 16.01.23

[native anvil]

Additionally, if you have uncompleted Elite missions, you can complete them to earn RP points.

[cobalt iris]

they are frozen

[native anvil]

Yes, if you do not earn the required RP points.

[cobalt iris]

Nice

Will I be able to score 700 rp points from daily tasks?

if not, then you can safely delete the game, after that you don't want to play anymore, not in the classics, not in metro

thanks for the answer

[native anvil]

You now need to earn 685 RP points to redeem the 1000 UC again.

[cobalt iris]

Yes

And how can I do that?

no way

[native anvil]

You can earn 180 RP points from daily missions and an additional 10 points per day for logging in.

[cobalt iris]

and how are the others?

500 more rp points

I even agree to take the last 10 rp awards and roll the rp back by 10 cells to be returned

but it's a pity that this is impossible

🥲

[native anvil]

In the future, if you want to redeem UC again, make sure to purchase these rebates before reaching the limit. Every 1000 RP points can be exchanged for 1000 UC, @cobalt iris.

[cobalt iris]

I won't play pubg anymore if I can't get 1000 UC back, therefore I won't donate.

so don't worry about it

[short niche]

I downloaded the game for the first time to play with my friends, they all use the same application - gameloop. I got a device ban in this application, but not an account. I also downloaded blue staсks, but I could play there(without normal fps)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @short niche.

[rotund narwhal]

Hi mod, I see an ID spam and scam on local chat. She is spam 20s for a text

[cyan citrus]

Please use the native report feature of the chat or report such users from their profile through the basic information section, @rotund narwhal.

[rotund narwhal]

I've been reporting for over a week and she's still spamming

[cyan citrus]

You will be notified of the punishment issued to the player as soon as the violation is verified, @rotund narwhal. Please keep an eye out for future security mail notices. We unfortunately cannot help you with such reports through the community.

[rotund narwhal]

Thanks Mod. But I see Recovery Acccount Beta in support Global. I live in VietNam can't use :(

I have account join Chear Park mobile by emulator and banned :(

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rotund narwhal.

[storm flume]

Please do not use languages other than English, @idle trout. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[idle trout]

how to cancel a purchase?

[cyan citrus]

Could you please elaborate, @idle trout?

[idle trout]

how to cancel a purchase in pubg mobile

[cyan citrus]

Add more details abut your concern, @idle trout.

[idle trout]

I want to cancel the purchase because I bought prime + but prime did not buy, and the money was debited and the next day prime + ran out and the money was debited again

[storm flume]

Please contact the customer service for further assistance, @idle trout. Refer to subpoint 5.4 in #faq for further information.

[idle trout]

game support can't help me

[little hazel]

complaints

complaints

[cyan citrus]

We unfortunately cannot help you with purchase related issues through the community.

[idle trout]

But how can I then solve the problem other than the game?

[cyan citrus]

The only way to seek help for such purchase related issues is through the customer service, @idle trout.

[little hazel]

Check my thread

[idle trout]

what address?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @idle trout.

[rapid dune]

New update fixing bugs with new bugs.
Now even with wired earphones switching mic on the volume getting down on earphones. When the fix gonna be?

Hello?

HELLO?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rapid dune. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[rapid dune]

Its need to be fixed now! I dont wanna wait another week to get fixed.

[worthy sinew]

If you upgrade your Royal Pass to an Elite Pass, you'll unlock 8 Elite Missions (2 per week) worth 100 RP each. Upon completing the RP Activity Pack you can recover the 1 000 UC as well as the UC spent on the Elite pass upon reaching Rank 50.
There's still 3 more days for the Royal Pass to end.

[rapid dune]

Oh and i see that i am not only one who reported this. Bet where is the fix???

Its impossible

To play

[grizzled bear]

Hi Dear,

My pubg account was stolen. changed in my email and phone numbers I entered.
I will send you all my information, I would be very grateful if you could help me with this.
Thanks

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[marsh skiff]

Hi guys, would it be ok if I change my region through VPN once ?

[cyan citrus]

No, you should not do that, @marsh skiff. Also, VPN usage is not recommended as it can put your account at risk of getting suspended.

[marsh skiff]

I won’t play any round while using VPN, but the thing is that I’ve chosen the region where I’m right now mistakenly. And I just wanted to change the region once and that’s all @cyan citrus

[cyan citrus]

It is recommended, @marsh skiff. Please refer to my previous response again. You can only change your country/region settings to somewhere where you are currently physically located.

[marsh skiff]

Thank you

[cyan citrus]

You're welcome!

[clear birch]

??

[native anvil]

From where did you download the game?

[night cloak]

hello

[cyan citrus]

Hello! How may we help you, @night cloak?

[night cloak]

My friend, my account was hacked a while ago, and I got it back, but I found that it was banned for 10 years, and I don't know why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[rapid dune]

New update fixing bugs with new bugs.
Now even with wired earphones switching mic on the volume getting down. by turning off everything going back to normal. earphones. When the fix gonna be? I qlready writed in game supports - no respond
Writed game issues -no respond
Writed email - no respond.
So what the hell is going on?

[native anvil]

You may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions. A video recording is required.

[rapid dune]

The same with voice chat echo... We have this problem from a week. But where is the fix?

@native anvil video dont show nothing. Like i writed i already created. And like 10 other people but no repond to any of the posts

[native anvil]

This issue has already been reported in #1061332696615358505 and acknowledged by the community manager, and it will be optimized soon.

[rapid dune]

Soon is not ok. If we need wait for fix all week

How you not understand that its disbalancing the game? Soon new season and u think someone wants to play in bug world? When you cant even tell information for team??

[native anvil]

As I mentioned to you, this issue will be optimized soon. Unfortunately, there is nothing else we can help you with. You may report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, or contact in-game customer service for further assistance.

[clear birch]

Google play

[native anvil]

If you download the game from the Google Play Store or from the official website https://pubgmobile.live/apk, the game files will definitely not contain any viruses. If you add any additional files to the game files, this may be the reason for any issues, and it is also against the terms of service. If you haven't added any files to the game files, the problem may be with a file outside of the game files that contains a virus and affected the game files, or the antivirus program may have made an error.

[clear birch]

I haven't add any thing or do any thing i just downloaded it for to day

Two

[native anvil]

Please refer to the last part of my response.

[surreal karma]

yo quick question
if i buy uc for 1 dollar
and buy it multiple times
will it give me bonus every time or only first purchase?

[night cloak]

Is this banable?

[surreal karma]

yo quick question
if i buy uc for 1 dollar
and buy it multiple times
will it give me bonus every time or only first purchase?

[valid saffron]

It's safe to upload top highlights videos on YouTube?

[azure hill]

Should not be, I have seen players killing opponents like this in PMGC so 🤷‍♂️

[night cloak]

My account was hacked by a site plug in my account and pirated for 2 months that I lost them there people play with my wife there again as friends he is using and connecting to my Facebook account with my name and my photo there is identity theft Bilel Ayadi the name

Account identification number 5639648438

It is used by another male person

I use it on iPhone it's online on another phone thank you for checking otherwise I'm filing a complaint for usurpation because it's been 2 months since you did nothing

[rapid dune]

How to delete erangel map? Tired of not registered bullets

[cyan citrus]

You can delete a specific map through the Resource Management Center, @rapid dune.

[rapid dune]

Yeah but erangel is not on the list

So how to delete it if its not on the list?

[cyan citrus]

Your account security is your own responsibility. Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have access to your PUBG MOBILE account, and you have a phone number linked to the account, you should enable secondary verification through the Account settings of the game.

[cyan citrus]

It is in the list. Please check again.

[hidden cypress]

Can anyone tell me why I can’t download highlights anymore?

The thing won’t show

[cyan citrus]

It should be.

[rapid dune]

@cyan citrus

[cyan citrus]

Are you referring to the Top Highlights feature?

[rapid dune]

@cyan citrus

Where?;)

[hidden cypress]

I mean when you watch a highlight you get a button on the right to download it and now it won’t show for some reason

[cyan citrus]

Please share an image of your map selection menu.

[cyan citrus]

Can you share a screenshot of the available options?

[hidden cypress]

Nvm I got it I just had to flip my screen 😂😂

[hidden cypress]

Sorry for bothering

[night cloak]

I no longer have access to my account at all and the PUBG Facebook page refers me directly to this forum and there is no phone number linked to the account the person who hacked the account to put his number change the name and the account photo how to make the account is lost I have been playing it for 4 years it has a high level and I have not been accessing it for 2 months

[cyan citrus]

From where did you download the game?

[rapid dune]

Google play???

[cyan citrus]

Please contact the customer service in-game for further assistance with compromised accounts. We cannot help you with compromised accounts through the community.

[cyan citrus]

Please try to perform a routine repair of the game from login menu. If you are still unable to find the map in the map in Resource Management Center, you may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[night cloak]

Do you have a customer service number to send me because since I no longer have access to it they do nothing on the game start page it's been two months I click on help and I answer the questions for hours but nothing changes please.

[gusty hinge]

@cyan citrus

[rapid dune]

@cyan citrus i will delete the game and refund all my money i spend. Tired of this everyday nonsense. Every single day i found bugs. Reporting every way posible and still no fixes. Brought rog 6 for what reason? To get killed person who playing with 60 fps and 150+ ms and laggy phone? Bullets not registering. No one cares
Voice chat bug - no one cares. Bluetooth earphones bug - no one cares
And i just cheked last 2 updates... Nothing about real bug fixes just cosmetics.
And you know how you can prevent laggy pleyers in europe server? DONT LET MIDDLE EAST PLAYERS PLAY IN EUROPE SERVERS. BECAUSE ITS DISBALANCING THE GAME

[hybrid zephyr]

Heey i need someone help me plz

[empty oracle]

state ur problem

[hybrid zephyr]

My account hacked

[empty oracle]

ok, wait for a mod to respond

[empty oracle]

If even though a mod have responded, the response would be this

[hybrid zephyr]

No i need anyone talk to me

I just need remove Twitter from my account

The link to my account was Google and Twitter

I have Google account

But Twitter account was charged

Change

[hybrid zephyr]

Can you help me plz???

🙄🙄🙄

[cyan citrus]

Do you have access to your PUBG MOBILE account, @hybrid zephyr?

[hybrid zephyr]

I can access the account through a Google account only, but the thief owns my Twitter account and changed it. I can no longer access my Twitter account.

[cyan citrus]

Do you have a phone number linked to your PUBG MOBILE account, @hybrid zephyr?

[hybrid zephyr]

I can provide any proof that I am the real owner of the account

[cyan citrus]

Please answer my question, @hybrid zephyr.

[hybrid zephyr]

I do not have it. When I tried to add my own number to the game, it asked me to log in with the internal account, and I do not have it because it was a fake account. I added it just to take the link gift.

[cyan citrus]

You should have been more careful with it then and should have linked a login method that you would not lose access to. Also, your account security is your own responsibility to begin with. For further assistance with compromised accounts, please reach out to the customer service through inside the game, @hybrid zephyr.

[hybrid zephyr]

I didn't know what it was... It was a new option for me at the time

I contacted the customer service within the game, my brother, but there is no response. I just need to speed up the process.. I fear for my account that the thief will activate cheats on him and I will be banned

Can you help me with anything I will never forget this

[cyan citrus]

A delayed response from customer service can be expected as they receive an enormous number of requests every day. We unfortunately cannot help you with compromised accounts through the community, @hybrid zephyr.

[surreal karma]

what do you get for purchasing 300 uc?

what bonuses?

[hybrid zephyr]

If anything happens to my account in the game, I will never play this game again.. Because I don't get any support from you or any help.. I don't know what your mission is

I will not pay all this money in the game, and in return my account is stolen in this way

[cyan citrus]

As mentioned previously, your account security is your own responsibility, @hybrid zephyr. You should be more careful and put necessary measures like two-factor authentication and a strong password to secure your account. If your account has been compromised, they only way to seek help is through the customer service.

[cyan citrus]

Please share a screenshot of the purchase option you are referring to.

[surreal karma]

the 10 dollar one

already bought it

[hybrid zephyr]

Now I don't talk to my mom, I do talk to customer service

You can delete the account from the game and the problem is over for me

[cyan citrus]

You have already been answered, @hybrid zephyr. Please continue with the customer service and avoid being persistent.

[hybrid zephyr]

What kind of help do you offer? May I know?

[cyan citrus]

This channel is meant for community support regarding general game related questions and issues, @hybrid zephyr.

[surreal karma]

what bonus do i get for 5 dollars for 325 uc

[cyan citrus]

Please share a screenshot of the purchase option first, @surreal karma.

[surreal karma]

.

the 5

[alpine spruce]

I forgot the email I used to login to my account, I used all my emails and passwords and I still can't find it. I know the password to the account but I don't know which email I used or social media I linked it to.

[prime sail]

Anyone get ban this weak real without reason support me in this topic to reach for high level of moderator
#1063597070952448130

اي شخص اخذ بان بدون سبب ساعدنا هنا تفاعل حتي نصل لرتبه عاليه

[storm flume]

Please do not use languages other than English, @prime sail. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prime sail.

[umbral vine]

What happens to unclaimed rewards for royal pass?

Like if I don’t claim certain skins etc?

Do they get sent to my mail when rp is over?

[native anvil]

It is your email, so only you should know it. You can also check your email and search for "PUBG MOBILE." If you find a confirmation email for your linked email, that should be it.

[alpine spruce]

I have multiple emails and I forgot which is the one

[native anvil]

Well, search for "PUBG MOBILE" in all of these email accounts. If you find a confirmation email from PUBG MOBILE in your email, that should be it.

[native anvil]

Unfortunately, I do not have information regarding this, but there is still time to collect rewards as the season has not ended yet.

[spring jetty]

Hello

I forgot my email linked on my account can you just please send me the email linked to my account so i can recover it

[storm flume]

Please contact the customer service for further assistance, @spring jetty. Refer to subpoint 5.4 in #faq for further information.

[plain zinc]

banned account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plain zinc.

[solemn tendon]

I won in warrior trials what to do

[sturdy sundial]

I have filled pubgnextstarprogame form so how much time it will be take to accept in this program ?

[night cloak]

good morning Is there a place where you can make a request to unlock 90fps on pubg, a form to complete? My phone supports 90fps and high graphics but the game is blocking me from these options

[vagrant forum]

Is it a Realme device?

[hot pilot]

@polar marsh @storm flume please Tell Me Which Video Tencent Give strike Please tell i am Youtuber i don't know About this

[young tangle]

Where did metro royale go

[cinder wind]

5231610901

[lime juniper]

We have received reports that some Android devices will trigger high-risk alerts when launching PUBG MOBILE. After a thorough investigation, we can confirm that this is a false alert experienced only by some specific Android devices. We want to assure you that there are no related risk using PUBG MOBILE. Please proceed to play as normal.

We are working with the manufacturers to investigate and address the issue. We will communicate our investigation results via an in-game annoucement as soon as possible.

If you have any questions, please feel free to contact our customer service representatives. Thank you very much for your patience and understanding.

• PUBG MOBILE

Update: This has now have been resolved by the relevant Android device manufacturers.

[regal elm]

hello sir i got scamed any one can help me please

[daring zenith]

hello i am playing beta pubg can you send the link of the server

[tranquil pasture]

Let us agree that PUBG Mobile has become a company that only cares about profit, even if it will be at the expense of its fans..For example, you have that the Red Magic 7 device does not support 90 FPS, although it is one of the most powerful devices in the world in the field of games, and this is for reasons

insignificant

The customer service is the worst I have ever dealt with in the gaming business

[daring zenith]

hello i am playing beta pubg can you send the link of the server

[lament grotto]

After updating to ios16 my ipad (m1 ipad pro) frame drops a lot during gameplay.Especially when in fights.Before updating to ios 16 it doesnt happen.

[regal elm]

my account got hack

some one help me why are you not helping why

@lime juniper help pleaase

[sacred ingot]

Hey, I have my friends account been hacked like 3 of them, can anyone assist on how we can claim the accounts back, Kindly assist have really struggled grinding. Thank you.

[pulsar jasper]

Hi PUBG TEAM
MY PUBG IS NOT LOGGING in,when i try to login,he sad, You Must link Your Mobile Number To Perform This Operatoin,then you will loggin in. How can link the number before login Please solve Problam as soon as posibal as soon
MY UID-5474631165
THANK YOU

[hybrid hollow]

‏Hello PUBG Mobile, I am a person with special needs and I am a person who is trying to build my work and future on Streams, social networking sites, broadcasts and build my YouTube channel, but my device has been stolen a while ago and all my social media accounts have been hacked, including my PUBG game account has been adopted without my knowledge. I now suffer
id:5355431262

[pulsar jasper]

#questions Hi PUBG TEAM
MY PUBG IS NOT LOGGING in,when i try to login,he sad, You Must link Your Mobile Number To Perform This Operatoin,then you will loggin in. How can link the number before login Please solve Problam as soon as posibal as soon
MY UID-5474631165
THANK YOU

[pulsar jasper]

#pubg-mobile Hi PUBG TEAM
MY PUBG IS NOT LOGGING in,when i try to login,he sad, You Must link Your Mobile Number To Perform This Operatoin,then you will loggin in. How can link the number before login Please solve Problam as soon as posibal as soon
MY UID-5474631165
THANK YOU

[ember fog]

I am now Emily, and I want someone to communicate with me

[lunar sleet]

زت

@lunar sleet

[warm pilot]

Umm hello, would anyone be able to tell me in what graphics does the game record highlight moments? Because it varies a lot in graphics than actual gameplay

[fiery yarrow]

I have a question

Is this a legitimate email

[chilly spade]

Yes, it is official.

[fiery yarrow]

Honestly I don’t understand it

Mmm I don’t understand it see the fact that I only understand English

[chilly spade]

Here is the English translation.

[young tangle]

Where metro royale

[bronze burrow]

report server cheating in discord