questions

[meager pumice]

I played today

[burnt cliff]

When ?

not found for 15 minutes

[meager pumice]

Which server u play and mode?

[burnt cliff]

squad

[meager pumice]

Europ or?@burnt cliff

[burnt cliff]

europa

[meager pumice]

Idk man i played 3h ago

[somber snow]

my id got banned but i didn't break any kinnd off rules or do any violation . now please tell me whats should i do know. i am an emulator player

[polar marsh]

Please refer to the private message from @polar marsh for further information, @somber snow.

[sour garden]

Anyone having an issue with the grappling thing, i cant find the button on the customise to move it, its stuck under the shoot button and i cant even use it

[steady pebble]

Help me repot this guy https://www.tiktok.com/@ngthaocnc1?_t=8YoASOXhv5q&_r=1

[wild jewel]

i keep getting 5-7-10 minute bans randomly

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wild jewel.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @steady pebble.

[steady pebble]

But Its not working

[worn osprey]

hello i have problem key mapping how to fix it ? F ?

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @worn osprey:

https://www.gameloop.com/.

[sturdy escarp]

Fix ur game cyka

[cyan citrus]

Please add more details about the issue you are facing, @sturdy escarp.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @worthy wedge. Remember to read through #faq before asking questions in the support channels.

[worthy wedge]

I didn’t receive uc on my account, after payment prolo 27 hours

[cyan citrus]

From where did you make the purchase, @worthy wedge?

[worthy wedge]

in Game
using appgallety

[storm flume]

Please contact the customer service for further assistance, @worthy wedge. Refer to subpoint 5.4 in #faq for further information.

[tawny sage]

@cyan citrus

[cyan citrus]

How may we help you, @tawny sage?

[tawny sage]

Can you answer me

I just sent you

On private

[crude sparrow]

I need to talk to support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crude sparrow. Remember to read through #faq before asking questions in the support channels.

[crude sparrow]

@cyan citrus

I need to talk to support

[cyan citrus]

How may we help you, @crude sparrow?

[fiery yarrow]

I really wish there was someone that could help me in real time

[cyan citrus]

Please add more details about the issue you are facing, @fiery yarrow.

[crude sparrow]

@cyan citrus Biggie account has been hacked

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @crude sparrow.

[fiery yarrow]

Do they account look into the information I sent them about my account being hacked. After they end the conversation. Due to the fact they changed my secondary verification

[crude sparrow]

@cyan citrus I reached out to them and there was no response

[cyan citrus]

We unfortunately cannot help you with account related issues through the community. You can try to contact the customer service again or create a new account to continue playing the game.

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Kindly wait until they get back to you.

Are you referring to version 2.4 update, @exotic grotto?

Players on different versions will not match with each other, @exotic grotto. Players who updated the game to version 2.4 will only match with players who updated the game to the latest version.

[crude sparrow]

@cyan citrus I need to deliver my complaint quickly before the account is secured by the thief

[cyan citrus]

We only provide community support through this platform and we are not affiliated with the customer service. Please continue with the customer service, @crude sparrow. Also, keep in mind that your account security is your own responsibility.

What about it, @exotic grotto?

Yes, you can, @exotic grotto.

You're welcome, @exotic grotto!

[fiery yarrow]

So how can I make a new account if my account is hacked and won’t let me?

[cyan citrus]

You can create a new PUBG MOBILE by creating a new social media account or any other available login method, @fiery yarrow.

[fiery yarrow]

I’ve tried

[cyan citrus]

What do you mean, @fiery yarrow?

[fiery yarrow]

It won’t let me with with my number or email Twitter or Facebook or Apple game center

[cyan citrus]

If you want to create new PUBG MOBILE account, you will need to create a new social media account that is not associated with your previous PUBG MOBILE account, @fiery yarrow.

[fiery yarrow]

Ok

After I make a new account will customers service still reach out to me

[azure hill]

Yes they will, and they can always reach out to you even if you dont make a new account or even if your account is hacked when you can't get into that

[clear sparrow]

Damm
Pubg hit hard today havent felt so alive since the spooky Halloween update big up pubg developers these animals running around the map make me sh*t my self

[cyan citrus]

The reason I told you that you can create a new account was not related to the customer service. If you are unable to recover your compromised account, the only option you have is to create a new PUBG MOBILE account. You do not need to create a new account to contact the customer service. You may refer to #faq sub point 5.4 for further instructions on how to contact the customer service. If you have already contacted them, wait patiently for their response.

[cyan citrus]

Please add more precise details about your concern or the issue you are facing and do not circumvent the inappropriate language filters.

[fiery yarrow]

I understand thanks, I’m just trying to figure it out

[cyan citrus]

You are welcome, @fiery yarrow!

[night cloak]

I have a question, it it possible to customize where you get to decide where you place the grappling hook? because the button is in my shooting button so its hard to use it

[cyan citrus]

You may be able adjust the button in the game through Customize Button settings when you are holding the item, @night cloak.

[night cloak]

okay thank you

[cyan citrus]

You're welcome, @night cloak!

[rose swallow]

Hi my account is being hacked

They got my email

[cyan citrus]

Do you have access to your PUBG MOBILE account, @rose swallow?

[rose swallow]

Yes through my twitter

[cyan citrus]

And do you have a phone number linked to the account, @rose swallow?

[rose swallow]

No

It won’t allow me

[cyan citrus]

Then please first link a phone number to your account and enable secondary verification through your Account settings of the game, @rose swallow. After that, you can remove an unauthorized device from the Account settings of the game. For further assistance with compromised accounts, please reach out to the customer service through inside the game.

[rose swallow]

It won’t allow me to link a phone number

[cyan citrus]

What is the issue you are facing, @rose swallow?

[rose swallow]

Someone is logging into my account

[cyan citrus]

What is the login method that is compromised, @rose swallow?

[rose swallow]

Email

[grim eagle]

Hi I have a question my friend account got frozen for inspection and its not one day it says its a week

[cyan citrus]

Which domain is your email associated with?

[grim eagle]

I know that inspection is only for one day

[rose swallow]

Gmail

[grim eagle]

@cyan citrus Hi is the inspection now for a week?

[cyan citrus]

Please try to recover your account through: https://accounts.google.com/signin/recovery. After you have secured your compromised Gmail account, you should change your account password for the linked e-mail in PUBG MOBILE.

[cyan citrus]

Could you please elaborate?

[grim eagle]

my friend account got frozen for inspection and its not one day it says its a week

[cyan citrus]

Please share a screenshot of the issue you are facing, @grim eagle.

Share a complete screenshot that is not cropped or edited, @grim eagle.

[regal moat]

Hello, I received a notification by email in the game, and I accidentally deleted it (notification about an invitation to the betta test metro royal). Is it possible to get it again somehow.

[cyan citrus]

Beta version should be closed now. You may download and play the latest version 2.4.

[regal moat]

i’m And what if I have iOS

[cyan citrus]

You can still download and play the game, @regal moat. The update should be available to everyone by now.

Please refer to that notice or tap on Details for more information regarding the account suspension. Please use the File Claim option or contact the customer service in-game for further assistance.

[grim eagle]

Okay thanks

[cyan citrus]

You're welcome!

[rose swallow]

My gmail is secure now. The problem is that my email was linked today, and won’t allow me to change it

[regal moat]

So the betta test is not the pubg mobile itself it is a separate apk file

[rose swallow]

Is there anyway to have that email unlinked?

[cyan citrus]

Why do you want to change your linked e-mail if it belongs to you and if it is secure, @rose swallow?

[regal moat]

for iOS, it was possible to play the betta test metro piano only through this invitation in the mail, and I deleted it.

[rose swallow]

Because the person is still logging in and kicking me out, before today I always had it linked to my twitter. So I want to keep it only linked to my twitter

[cyan citrus]

The beta version is released to identify and patch any issues or bugs before the official version is released. Since the official version is available now, the beta version should be closed.

[cyan citrus]

Is the e-mail that is linked in the game same Gmail account that you have access to and that is secure?

[regal moat]

the official version will be available only on January 9 at 5-5:15 Moscow time

and now only the beta version is available

[rose swallow]

I changed my email password but someone is still logging on to my account

[cyan citrus]

It is already available. Please refer to this announcement: #news message. If you are referring to Metro Royale update, yes, it will be available from January 9, 2:00 UTC. You should wait patiently until that time.

[cyan citrus]

You did not answer my previous question, @rose swallow.

[rose swallow]

Yes the email linked is the one I have access to but it’s not secure

[cyan citrus]

But before you said it is secure, @rose swallow.

[rose swallow]

I thought it was because I changed my password

But it isn’t because they’re still logging in

[regal moat]

so now you won't be able to play the betta test

[rose swallow]

Now it’s showing me this

I haven’t linked it to a phone number

[nocturne atlas]

i live in europe why eu server ping is high

[cyan citrus]

It means that an unauthorized phone number is linked to your account. That is why I told you to link a phone number and enable secondary verification. For further assistance with this, please reach out to the customer service through inside the game.

[rose swallow]

I can’t log in to my account at all now

[cyan citrus]

What is your average ping in the game?

[regal moat]

so now you won't be able to play the betta test

[cyan citrus]

No, please play the official version, @regal moat.

[regal moat]

Thank you very much for the explanation

[cyan citrus]

You're welcome, @regal moat!

[nocturne atlas]

sometime 80 and 250 !!!

[quiet bone]

Why gameloop lobby dimming ; only lobby

[cyan citrus]

This should be due to an unstable network connection. Please switch to a more stable internet connection.

[cyan citrus]

Please share a video recording in MP4.

[quiet bone]

@cyan citrus

[nocturne atlas]

bro my isp ping is 5ms , seriously !!! this should be reported to pubg IT department

[light hornet]

I can’t login still

It’s been. 1 day

same error message

[cyan citrus]

An unstable in-game latency means it is most likely an issue with your internet connection. If you believe it is not, you may contact the customer service in-game for further assistance.

[nimble trellis]

@cyan citrus Today I activated an EXP Bonus card for 1 hour to level my account exp but I noticed the game activated all my cards without permission although I chose to use only one card as usual. Help me 26 cards are token from me😭😭😭

[light hornet]

@cyan citrus I can’t login my acc same error massage as yesterday device limit

[cyan citrus]

The day has not passed yet. Please wait patiently. We unfortunately will not be able to help you with this any further, @light hornet.

[cyan citrus]

Do you have a video recording of it?

[light hornet]

how long more than

that error message piped up yesterday 4pm

[cyan citrus]

In the game, the day resets after 00:00 UTC, @light hornet. If you are unable to log in after that, you should wait for 24 hours from the time your device limit was reached. If the issue still persists, please reach out to the customer service in-game for further assistance.

[unique lava]

I want to change the region France to Pakistan please solve my problem

[quiet bone]

Why gameloop lobby dimming ; only lobby 😭

[cyan citrus]

You can change your region through your Account settings of the game.

[unique lava]

Don't show region in setting

[cyan citrus]

Please perform a routine repair of the game from login menu. If that does not help you, you may need to repair the game again using the both Routine Repair and Repair Resources options.

[cyan citrus]

The option is not available for the accounts registered in European continent.

[quiet bone]

i do it but it is not solve. 😦

[unique lava]

Now what the solution

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @quiet bone. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[cyan citrus]

There isn't any. You cannot switch your region.

[nimble trellis]

Yes I get it for you

[unique lava]

@cyan citrus why I'm moved to Pakistan

[cyan citrus]

This video does not show when you used the cards.

[cyan citrus]

You still cannot change your region in the game. If you selected a country in the game from European continent, you will not be able to change your country/region settings again.

[nimble trellis]

I uses the card 10 hours ago & I found out it that the game took all the cards even though the game allows us to use only one by one

[unique lava]

Before one year I'm in Europe now moved to Pakistan

[nocturne atlas]

thanks 🙏

[cyan citrus]

Cards can be used multiple times to extend the effective period. However, there will be indication before you apply the cards and you can choose how many cards you want to use at one time.

[unique lava]

Please change my region

[cyan citrus]

Refer to my this response again, @unique lava. We cannot help you with this. Please avoid repeatedly asking about the same matter.

[cyan citrus]

You're welcome!

[unique lava]

In future it's possible change region?

[cyan citrus]

We don't further information in this regard, @unique lava.

[nimble trellis]

That's right but it always let us activate one and after it's finished we go to activate another one but it doesn't happen today. It all activated continuously which is no realistic

[cyan citrus]

When you used the cards, did you select 1/50 or 50/50 here, @nimble trellis?

[ancient path]

@cyan citrus this guy (first in the plane) is using this on live on tik tok and nothing happening

I can't say that words Bcs the bot will ban me

[nimble trellis]

It didn't show me the option like that for every card for pp & exp. I use it like every day I do the same.

[nimble trellis]

That's why I'm telling you there's is something wrong happened to my cards

[cyan citrus]

I understand, but if you don't have a video recording of it, we unfortunately cannot help you with this. You may wait for a response from the customer service, @nimble trellis.

[cyan citrus]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[night cloak]

@cyan citrus can I dm you

[cyan citrus]

What does it concern, @night cloak?

[nimble trellis]

Can someone be rational with me? If I know a problem will pop up like this, I definitely will recording it but how could I know. I do the same & guess what there are people who has experienced the same issue today like me🥲 A lot of pugs and issues with this update

[night cloak]

Something with a pubg hacker and some screenshots of what hes trying to do

[meager pumice]

Report till form

[night cloak]

No like an account hacker

[cyan citrus]

Please wait for a response from the customer service and provide them with the all the details you have.

[cyan citrus]

You can send me a private message.

[nimble trellis]

Okay thank you 😊

[cyan citrus]

You're welcome, @nimble trellis!

[ancient path]

@cyan citrus sorry one question is there any anticheat or nothing

Bcs on tik tok is full of guys which use hacks

I know one guy which use it everyday I reported him 7 times but nothing

He still have the account

[cyan citrus]

They will be permanently suspended in no time, @ancient path. You can report online PUBG MOBILE cheating content through https://bit.ly/3soBavK. You can report cheaters through in-game using the built-in report feature or the customer service. You can also submit a report through https://bit.ly/3uDSJZv.

[ancient path]

@cyan citrus no they will not because with cheat ninja (ex sharpshooter) you can do what you want u will never get banned

[meager pumice]

Developer will ban manualy i think he can do that if i am not wrong

[storm flume]

Please do not use languages other than English, @magic tree. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ancient path]

Yeh but that guy is cheating from 2 years on that account without problems

2 years of report everyday

Idk how that can be possible

[meager pumice]

I dont know really im nothing in pubgm and i know its pretty sad everyday report and nothing

[ancient path]

Yeh but they are not updating the anticheat

The anticheat is still in version 2.0

[meager pumice]

That developers job

[cyan citrus]

This is not true. Cheaters are getting permanently suspended every day. You may refer to the weekly reports of suspended cheaters through #news: #news message. If you would like to report cheat services for PUBG MOBILE, you may do it through http://cheat-collect.pubgm.cc.

Please avoid having discussions and move to #chat channel, @ancient path and @meager pumice.

[ancient path]

If you want I can show you every proof that this guy is cheating and not getting ban

Only cheat ninja are safe

[rose swallow]

Hi, where can I file a claim?

[cyan citrus]

If it is related to your compromised account, you can contact the customer service in-game for further assistance, @rose swallow.

[cyan citrus]

There is no need. Please refer to my previous messages again and avoid repeatedly asking about the same matter.

[rose swallow]

Thank you

[cyan citrus]

You're welcome, @rose swallow!

[muted coyote]

Hello, I have a problem. Then my account was banned for 10 years. It is unfair. Can you reconsider this decision?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @muted coyote.

[elfin valve]

I have been invited to a tournament and wanted to make sure it’s legit before I register

Is it safe

[cyan citrus]

It does not like look like it. Please do not open any links that you don't trust or disclose any of your account information on such websites.

[elfin valve]

ok thank you

[cyan citrus]

You're welcome!

[storm flume]

Please do not use languages other than English, @proven raven. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[soft laurel]

why isnt metro royale here

[solemn carbon]

My account has been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solemn carbon.

[wanton river]

Red magic 7 don't support 90 fps

[lime juniper]

Full APK (1 156 MB)

https://f.gbcass.com/PUBGMOBILE_Global_2.4.0_uawebsite_76B90A7D.apk

Aftermath Small APK (551 MB)

https://f.gbcass.com/PUBGMOBILE_Global_2.4.0_uawebsite_livik01_2DA2A7FC.apk

Erangel Small APK (551 MB)

https://web.gpubgm.com/m/Website/xiaobao/PUBGMOBILE_Global_2.4.0_uawebsite_small_F1AECF0D.apk

https://pubgmobile.live/apk

[opal quail]

Does changing the country other than the country he resides in affect the high ms and why when I play with a random squad the ms is good and when I want to play with my friends from inside the lobby the ms is high can someone explain and how long the servers will remain in this bad state pls pubg pls fix thes problem

[simple hollow]

@Krafton Customer Support#9088 I was unable to send the next message in our chat

[kind forge]

I want to report a player using speed run hack doing live stream in social media

[devout prism]

Plz anyone give me royale pass 🥺

[sick shale]

This user is a scammer. Please be careful and report them to Discord.

Refer to #735483472432594994 for further information.

[sick shale]

Begging isn't allowed in our server. You may participate in #matches, #events or #giveaways to win some UC.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @kind forge.

[kind forge]

What is 12 digit numeric value ?

[azure hill]

When you play with randoms(by starting the match solo in lobby) you get connected to the nearest possible servers from the location of your isp as a result you get better ping.

[silent topaz]

I updated my game n my old number it’s linked on my account and I’ll put the password everything n right I’m confused on why it’s not letting me back in

Is there any way I can reset the linked account and add my new number ?

[faint ridge]

Hello PUBGM I purchased subscription but now I want to cancel it but I didn't remember from which account I purchased the subscription (GOOGLE PLAY) ANDROID

[sand birch]

I want to know about PMGC room🥲

[feral forge]

This is something that only you should know, you will need to figure it out by yourself.

[storm flume]

Please contact the customer service for further assistance, @silent topaz. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[sand birch]

I mean
I want to know about PMGC ROOM SETTING

Ok

[icy ore]

Hi. yesterday my merit dropped to 70. so i played 4 solo matches that day ... it added all 4 merit points. I played about 10 matches today and only got 1 merit point. At the same time, it still shows me that I can get 5 more merit points for today. Thx for help

[native anvil]

There is a daily limit to the amount of merit that can be earned. Once this limit is reached, it is not possible to earn any additional merit for the remainder of the day.

[weary nacelle]

good morning
i have a problem, when someone or my friend's report me i banned 10 min because network
i need solution of this
my id : 61566858598
please 61566858598

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weary nacelle.

[icy ore]

yes.. but the limit was not reached

[native anvil]

Please share a screenshot of your Merit System of the profile.

[icy ore]

btw solo win gave me just 1 point

[leaden yacht]

Hello

How to restore an account if there is no access to e-mail?

[native anvil]

Have you lost access to the email linked to your PUBG MOBILE account?

[leaden yacht]

Yes

[native anvil]

Try playing Solo matches. You can earn the following scores:

+3 for finishing a match in the top 10.
+2 for finishing a match in 11th-50th place.
+1 for finishing a match in 51st-100th place.

Also, if you think this is a bug in the game, you may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[native anvil]

Do you have access to any other login methods that are linked with the same PUBG MOBILE account?

[leaden yacht]

No

[icy ore]

ty

[native anvil]

If you've lost access to your linked email, you'll need to recover it in order to access your account. Alternatively, you can try contacting in-game customer service for further assistance. Remember to keep your login methods secure, and consider linking multiple methods to your PUBG MOBILE account for added security.

[native anvil]

You are welcome!

[boreal sail]

Can you help me dude?*

[chilly spade]

Please state your issue.

[boreal sail]

My internet speed is high, but the speed inside the game always loses connection

🥴💔.

This always like this in any mode 😀

And this is my speed internet??

[native anvil]

Please refer to subpoint 4.8 in #faq for possible solutions.

[boreal sail]

I did everything, but I think the problem consists of the game servers, not the speed of my Internet

[keen zodiac]

Hi there can I talk to someone from support centre plz

[native anvil]

Please make sure that you have a stable internet connection and try to reset your network settings. You can reset your network settings through device Settings > Connection & sharing > Reset Wi-Fi, mobile networks and Bluetooth. After you reset your network settings, restart your device one time and see if it will make any difference.

[native anvil]

Hello, how can we help you?

[keen zodiac]

There is something about hackers who play and go alive on TikTok and other platforms

I love the game and I want to report them whenever I see them

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @keen zodiac.

[keen zodiac]

I did it many times l do reported them but nothing happened

[celest shadow]

Our community manager receives a large number of reports every day. It takes time to process all of them. Your patience is highly appreciated.

[keen zodiac]

I do hate this I really want to destroy there phones ether 😡

[keen zodiac]

Thanks

[timber dragon]

I have a complaint against one of the moderators in PUbg mena server
who should i speak with ?

[green agate]

This should be brought up to one of their community's senior moderation members.

[timber dragon]

No-one replay
I send them all dm

[green agate]

We are not able to assist with this issue aside from redirecting you to the correct representative.

[kind forge]

Guys anyone can tell me what is 12 digit numeric value

[native anvil]

To submit reports and receive rewards, you can use any 12-digit numeric value of your choice. If you are a top reporter and eligible for rewards, you will need to send this 12-digit numeric value to the community manager to get your reward. If you just want to send a report and not receive a reward, you don't need to include this value.

Please perform a routine repair from the login menu and let us know if that helps.

[spiral jacinth]

@native anvil solved. thank you for support 🙂

[native anvil]

I'm glad to hear that and you're welcome.

[kind forge]

Okay and I do have a video clip of that hacker where do I upload it ?

[native anvil]

You may report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

To report cheaters, you may use the report feature in-game or submit a report through https://bit.ly/3uDSJZv.

[fleet hamlet]

What are the minimum device requirements for 60fps?

[native anvil]

Devices that meet the minimum hardware requirement of a Snapdragon 845 processor can access the 60 FPS option with smooth graphics.

[deft sonnet]

Hello Ban I want to question my Ban I want to question my past 539286980

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deft sonnet.

[misty scaffold]

Hello i have a problem me and my friend were playing and the game didnt stop lagging the ms keeps getting up to 600 tho my internet are workin

[cyan citrus]

Is the issue happening with both you and your friend, @misty scaffold?

[misty scaffold]

@cyan citrus yes

At the same time

[cyan citrus]

Cold you please provide two video recordings of the issue from the perspective of your friend and yourself, @misty scaffold?

[misty scaffold]

No i cant were not playing now

[cyan citrus]

If you face this again, please make sure to record a video and share it here, @misty scaffold. You can mention me when you do.

[misty scaffold]

Ok

[restive bramble]

helo my name is
3NFīABU'ALI
the game has been banned withowt warming cause and i hahave not violated the terms and conditions of the game and i hope that my account will returend and Solve the problem
This is my account ID 5158573882

[polar marsh]

Please refer to the private message from @polar marsh for further information, @restive bramble.

[austere ferry]

I need help My M24 not giving damage in tdm

[cyan citrus]

Please share a video recording of the issue, @austere ferry.

[austere ferry]

okay

let me install the recording software first

I fired a enemy3 times in chest from 5M then Then he killed

[icy ore]

Hi. About 2 hours ago I wrote here about my problem with Merit. Moderator Yasser told me to report a bug to #996546243859853424 . I did that but still no response. How long should I wait. I've been waiting for about 15 hours to play pubg with my friends.. 🫠
my ticket... #1061217577247985684 and #1061247907644309514

[tropic hawk]

Was this car in the store before the update?

[glad mulch]

Hello, can the scammer remove my binding (he does not have access to my binding), but there is data to the account, he does not know about my binding at all ?

[cyan citrus]

An unauthorized user cannot remove a linked social media account or login method if you continue to log into your PUBG MOBILE using that login method. An unlink requires 7 days time as far as you don't log in with that login method during that time, @glad mulch.

[glad mulch]

And if on my account a hacker changed the two-factor and I can’t go further than it?

[storm flume]

Please contact the customer service for further assistance, @glad mulch. Refer to subpoint 5.4 in #faq for further information.

[icy ore]

could i ping some admin? in #1061217577247985684

[cyan citrus]

Meri recovery is related to time spent playing the game and in-match performance, @icy ore. Repeat violations will result in merit recovering more slowly.

[austere ferry]

@cyan citrus

I shot him 3 times now He must be killed on first shot otherwise he should be killed in second because I shot him in his head Then third time I shot him in leg at last he killed me

@cyan citrus

please help

[icy ore]

wtf ?? I played about 10 matches and didn't score a single point @cyan citrus

[zealous estuary]

I can't log in, the code doesn't come to the mail. What should I do

[austere ferry]

I am again repeating my issue my m24 not giving damage @cyan citrus and here is video proof
I shot him 3 times now He must be killed on first shot otherwise he should be killed in second because I shot him in his head Then third time I shot him in leg at last he killed me

[cyan citrus]

I don't see any issue in your video recording. All the bullets did register in the video recording and the damage was probably not enough to eliminate an enemy, @austere ferry.

[cyan citrus]

Please share another screenshot of your current merit profile.

[icy ore]

here?

[cyan citrus]

Yes, @icy ore.

[storm flume]

Please do not use languages other than English, @glad mulch and @zealous estuary. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[austere ferry]

wtf. I shot him 3 times he should must be killed I have other players recording they all are killing in one shot

[glad mulch]

And if on my account a hacker changed the two-factor and I can’t go further than it?

[cyan citrus]

Please refer to my this response again, @icy ore. Should you require further assistance with this, please contact the customer service through inside the game.

[cyan citrus]

Refer to this response, @glad mulch.

[icy ore]

but the merit points don't count for me

[glad mulch]

I have already contacted, I’m just afraid that my last link will be unlinked and my account will be taken away, I just can’t log in completely, I have someone else’s two-factor there and because of it I can’t log in further, and now I want to know if he can remove my link from my account?

[icy ore]

i played maybe 2 hours straight solo and i didn't get a single point

finished 8# = 0 p.
finished 13# = 0 p.
etc..

how is it supposed to increase if those matches are not counted

[storm flume]

Please contact the customer service for further assistance, @icy ore. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

There is nothing we can do to help you with account related issues through the community. Please continue with the customer service and avoid repeatedly asking about the same matter.

[icy ore]

could you at least tell me who I can contact in #996546243859853424 ?

@cyan citrus customer service in pubg doesn't understand my problem.

through those questions it is impossible to get to the problem 😄

[dreamy abyss]

Hello, my account is hacked and banned, how I can fix that

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dreamy abyss.

[boreal sail]

@native anvil dude i do everything told me i do and the problem is not solved

That what you told me and look:;

The speed of my direct internet is 7 megabytes, and this is to play me on ms20 and look

This is the result after I did the steps you told me😐

[storm flume]

Please contact the customer service for further assistance, @unique lava. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please do not include your personal information like phone number in your messages.

[icy ore]

@cyan citrus Where should I turn if customer service does not understand my problem? Sorry, but I would like to play with the team 😭

[elfin hinge]

Hi can someone help me with an account my account got hacked and I would like to get it back any idea on how I can get that done it would be very help full if I can get back my account because I worked very hard on it

Thank you

[chilly spade]

You may refer to #faq subpoint 2.8.

[unique lava]

@cyan citrus thanku

[upbeat totem]

Help

[chilly spade]

Please state your issue.

[upbeat totem]

Hello my account was banned by mistake, please unban the nickname макс12400

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upbeat totem.

[dawn crypt]

@cyan citrus what will happen if any hacker kill me in this weekly customs?? Is there any rematch??

[cyan citrus]

Sadly, no, but we will make sure that they will not be able to participate in our weekly matches again if we are sure that a player may be cheating during the matches, @dawn crypt. You should also report such players directly through in-game using the built-in report feature and they will be suspended in no time if they are cheating.

[dawn crypt]

Oo ok

[sleek raft]

Mods please take a look

My in-game region is USA, but when I click on regional rankings, it is showing like this, even though you can see here that it is showing North America, but check at the bottom where it is clearly written ‘Different Region’ Is this a bug?

[cyan citrus]

If you have recently switched your region, the changes will take effect starting from next Monday, @sleek raft.

[sleek raft]

Oh got it and yeah I switched my region 2 hours ago

Thanks @cyan citrus ♥️

[cyan citrus]

You're welcome, @sleek raft!

[nocturne trench]

WHAT IS THAT ?

[cyan citrus]

Could you add more details about this and share a video recording, @nocturne trench?

[dawn crypt]

@cyan citrus Where is id password??

[cyan citrus]

It is now announced in #matches, @dawn crypt.

[tulip meteor]

Europe server to the KRJP server by mistake, and I hope your help to return to the Europe server as soon as possible

[cyan citrus]

You will unfortunately have to wait patiently for the cool-down period to be over before you change your server again, @tulip meteor.

[tulip meteor]

@cyan citrus There is no other solution I can't wait

[cyan citrus]

There isn't. You will need to wait patiently, @tulip meteor.

[wheat zenith]

Hallo My account was banned without apparent reason and I have not violated the terms and conditions of the game and I hope that my account will be returend I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again My name in pubg is And this is my account:ْＪＯＫＥＲツ

And this my ID:5300360701

Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wheat zenith.

[static ledge]

Can someone please enlighten me as to how will I actually get one of these cute baby pandas? I'm aware it's not UC purchase but like, everytime I spin the draw, I end up getting either event coins or some other nonsense. Also, how will I get more of these event coins? By playing ranked matches? 🥹

[static ledge]

Seems like I'll need 800 of these event coins to get one of these baby pandas 🐼 🥹

[native anvil]

You can obtain coins by spinning using UC, but it depends on your luck.

[old path]

Hi excuse me, where do I report someone who is hacking in his livestream ? With live link and screenshot

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @old path.

[native anvil]

Please refer to the Prizes section in the pinned message of #matches for more information.

[native anvil]

Please change your game language to English and share another screenshot.

[old path]

Done

[fossil badger]

Help me

[native anvil]

Hello, how may we help you?

[fossil badger]

Please help. A picture of me was placed with a fake account with bad words on it. I contacted support within the game months ago, but to no avail. Help me

?

[native anvil]

You may report inappropriate pictures through the in-game reporting feature, or you may try contacting customer service again.

[drifting tinsel]

Hello I got my account hacked or something someone went on account and added guardian. I created pubg account witch facebook it's the first link it was on account I had paid 100$ Is there anyway to get it back account I can send FB account proofs and everything

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[shy junco]

Pubg mobile update error emulator

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[silver obsidian]

I was banned while I was in a live broadcast on Tik Tok. Is a live broadcast and play from the same device considered a third party?
51835192300

[polar marsh]

Please refer to the private message from @polar marsh for further information, @silver obsidian.

[night cloak]

How does this work?

[chilly spade]

You can share the same putfit you have in your portable closet with ypur partner.

[honest shuttle]

Sup man

[night cloak]

When i play with him only?

[honest shuttle]

Help man

[chilly spade]

Hello, please state your issue.

[honest shuttle]

Im logging in my fb it load so slow

I have a 5g internet connection

Help me man

Im trying to play

Right meow bro

Help me bro

I waited 10 minutes

Still cant

[chilly spade]

Try changing your place and internet connection if the issue still persists, try again later.

[honest shuttle]

Ok ill try to change to my old wifi

I changed to 2.4 wifi

Still cant man

I bought a brand new phone now i cant play bro

Pubg is trolling ms

Me

Pubg hate infinix zero 5g 2023

I cant play bro

I have to wait 5 mins again

[cyan citrus]

Your partner can only use your Share Portable Closet when they team up with you for a match. This feature cannot be used in the lobby.

[night cloak]

Thx

[honest shuttle]

Help brooo

I have played like once

And now it have a problem

My brother play on my phone so he logged out my facebook and now i cant log in

Help @chilly spade

@cyan citrus

If u guys dont wanna help i dont know what to do

[cyan citrus]

You're welcome!

[honest shuttle]

Me im not welcomed?

[chilly spade]

We can only guide you in this matter. We cannot help you any further with this issue. Please try later or changing to cellular data.

[honest shuttle]

This cap i use a wifi not a data

[cyan citrus]

What is your country and the device you are using, @honest shuttle? For how long have you been facing this issue?

[honest shuttle]

Country: Philippines
Device: Infinix Zero 5g 2023
Internet: Globe Fiber 50 mbps
Issue Facing: 2 days since i bought this phone

[cyan citrus]

Do you have Facebook application installed, @honest shuttle?

[honest shuttle]

Yes

I rebooted my phone

Still nothing

Should i delete the facebook?

But if i log in log out on facebook

Facebook will think my account is suspicious?

[cyan citrus]

Can you try to logout your account in Facebook application and log in again one time, @honest shuttle? After that, try to to log into the game again.

[honest shuttle]

Ok thank you

Still does nothing

I tried to repair

Nothinf

I will try to restard my phone again

[cyan citrus]

Please try to change your DNS settings, @honest shuttle. You may refer to #faq sub point 4.3 for further instructions regarding this.

[honest shuttle]

What should i put

Private dns?

Where i can find private dns provider

[cyan citrus]

Refer to the instructions provided in #faq sub point 4.3, @honest shuttle.

[honest shuttle]

Ok ok

Thank You @cyan citrus it fixed my problem i can log in now!

[cyan citrus]

Glad to hear that and you are welcome, @honest shuttle!

[young plume]

Is there anyone authorized to help me?

I tried to log in to an account that I haven't been active for a long time, but it says create a new character. accounts deleted?

[empty summit]

How to report hacker streams?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @empty summit.

Please contact the customer service for further assistance, @young plume. Refer to subpoint 5.4 in #faq for further information.

[sour furnace]

Hello, please tell me for what reason my account was banned for 10 years, I did not use any third-party programs, cheats, and the like, please unblock my account. Thanks in advance)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sour furnace.

[shy junco]

Good day, I have my own PUBG mobile account. I haven't logged in to this account for about 1 year and I've been trying to log in for 1 week, but I can't log in. The reason is that I forgot the e-mail address I logged into the account and PUBG mobile support is not helping me in any way. There is a Recover account option in the support section, but it is insufficient. They can only help you if you forget the password, and I remember my password. I would be very grateful if you could help me with this issue.

[regal pewter]

I didn't suddenly cheat when I was playing i got ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @regal pewter.

[empty summit]

Hi, i am trying report cheating content but form doesn’t work

[cyan citrus]

You should only use the username of the account as highlighted in your screenshot, @empty summit.

[cyan citrus]

We unfortunately cannot help you with account related issues through the community. It is your own responsibility to safeguard your login methods and it is always recommended to connect more than one login methods to your PUBG MOBILE account. Please continue with the customer service.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @raw trail.

[torpid imp]

Hello!
23.10.2022 My PUBG Mobile account was banned for 10 years for "Modifying the game code or data".
I'm sure I didn't do anything forbidden. I'm sure there was a misunderstanding. And I'm ready to provide any information that will help you double-check and make a decision about my account. I can send video of my gameplay.
PUBG Mobile nickname: rcLØQSH
PUBG Mobile ID: 5368714284

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torpid imp.

[night cloak]

Guys, I have done everything, I have done that there was an upgrade and nothing, please know what is happening

[light hornet]

I bought uc but didn’t come is this the right way

[cyan citrus]

From where did you make the purchase, @light hornet?

[light hornet]

he is not replying

[light hornet]

Apple

[cyan citrus]

I mean did you make the game purchase through inside or on the website, @light hornet?

[light hornet]

inside game

[cyan citrus]

Got it! For some cases, it may take some time for the UC to be delivered to your account, @light hornet. Please wait patiently for a response from the customer service. They will be able to assist you further with this.

[light hornet]

it’s been a day

I sent the customer request 1 hours ago

will all the

User id trans action time and photo

[cyan citrus]

Please wait patiently for a response from the customer service. A delayed response can be expected as they receive an enormous number of requests every day, @light hornet.

[light hornet]

Ok

[night cloak]

@cyan citrus Guys, I have done everything, I have done that there was an upgrade and nothing, please know what is happening

[cyan citrus]

Please share a screenshot of your merit profile, @night cloak.

[night cloak]

@cyan citrus

[cyan citrus]

Tap on Merit System, take another screenshot and send it here, @night cloak.

[light hornet]

bruh still not replied

[night cloak]

@cyan citrus

@cyan citrus

[crude saffron]

My account was hacked, where can I get a recovery form

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[gusty jacinth]

Pubgm become laggy so much

[night cloak]

Hi i lost my account name was Błg乛Liakosツ and id was 5584549589
I logged in with Twitter and now when i logged with Twitter it tells me to get new account
Thanks.

[storm flume]

Please refer to subpoint(s) 4.6 and 4.7 in #faq for further information, @gusty jacinth.

[night cloak]

What

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I send an email to [e-mail] when they reply?

[past jewel]

I need hellppp

[native anvil]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game. The e-mail is only meant for general queries, not account related issues.

[past jewel]

I blocked my friend I got mad at them. But now we made up. And he is trying to send me popularity, but he can not it says person has blocked u.
While he is not on blocked list anymore. I can send him pop. But he cant

[native anvil]

You may try this solution:
#1020344007798292580 message

[static turret]

please help me , Country/region option doesn't change the days it still same 30 days it should be 29 cuz this new update !

[native anvil]

You can try this solution. If it does not work, you may contact in-game customer service for further assistance, @past jewel.

[past jewel]

And if they dont respond?

[winter dawn]

How I can talk to Tencent's sports department by email ?

[native anvil]

First, try the solution as it has worked for many players. For further instructions on how to contact customer service, you can refer to #faq subpoint 5.4.

[native anvil]

Please reach out to the customer service in-game for further assistance.

[native anvil]

Are you referring to PUBG MOBILE Esports?

[oak galleon]

What is this? I didn’t do anything? I was playing normal squads as always and got kicked from the game…

10 years for doing nothing?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oak galleon.

[winter dawn]

Yes, but contact the tournaments department at Tencent directly by email

[native anvil]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm.

[quiet dove]

Hello

[native anvil]

Hello, how may we help you?

[storm flume]

Please do not use languages other than English, @quiet dove. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[static turret]

they didn't fix my problem they said " repair your game and try again "

[quiet dove]

Hello

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[native anvil]

Please state your issue in English.

[quiet dove]

it's okay thank you brother

[native anvil]

No problem, you're welcome!

[night cloak]

@native anvil plis help me

[native anvil]

Merit recovery is based on both the time spent playing the game and in-match performance. Repeated violations will result in slower merit recovery.

[quiet dove]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quiet dove. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@native anvil What should I do to play again?

[native anvil]

Try playing Solo matches. Be reminded that there might be a daily limit on the amount of merit that you can recuperate.

[night cloak]

@native anvil single lets me play won't let me play double and quad send you 3 photos tell me what happened

[native anvil]

Please refer to my previous response.

[native anvil]

If your merit is between 60 to 79, you will not be able to participate in ranked modes or Metro Royale and your EXP and BP earnings will be reduced by 50%. You can try playing Solo matches to increase your merit points.

[empty oracle]

Why can’t I redeem my premium coupon anymore

[night cloak]

Hi

Can i get some help

So i got kicked from 3 games and lost points i would like them back if possible. I Know pubg mobile can give back points rank

[sick shale]

The premium crate isn't available now. It will be back later!

[sick shale]

Unfortunately this isn't possible.

[tame terrace]

it's showing Erangle in region. And the thing is it's always stuck at 30 days it's not coming down please help.

[empty oracle]

erangel lmao

[languid rapids]

How long is the cool-down before I can unlink a mobile number

[scenic wyvern]

I have a question. I login pubg mobile after a couple of days. After updating game versoin into 2.4.0 from game center, I see a difference in resource download center for PUBG Mobile. I see 3 graphics pack named Graphics Pack - Recent, Graphics Pack - Classic & Graphics Pack - Legacy.

Graphics Pack - Recent Contains (2022 November Graphics Pack, 2022 September Graphics Pack, 2022 July Graphics Pack, 2022 May Graphics Pack, 2022 March Graphics Pack, 2022 January Graphics Pack).

Graphics Pack - Classic Contains (2021 November Graphics Pack, 2021 September Graphics Pack, 2021 July Graphics Pack, 2021 May Graphics Pack, 2021 March Graphics Pack, 2021 January Graphics Pack)

Now, I'm confused about downloading resource pack. Which resource pack should I download?

[past berry]

I don't know where all my 87,000 UC go 😭

[cyan citrus]

The only authorized ways to make purchases are through in-game and through https://www.pubgmobile.com/pay. If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game and your account can get banned depending on the severity of the violation, @past berry.

For more information regarding this, please refer to the following support article or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/340-penalties-about-purchase-through-unauthorized-services/.

[cyan citrus]

You can only change a linked phone number or e-mail, but you cannot remove a linked phone number or e-mail.

[cyan citrus]

What is your actual country where you are currently physically located?

[past berry]

I understand now

I bought UC in pubgm and not a website

[cyan citrus]

The UC will be deducted even when you make purchases through official channels as penalty of your unauthorized or unofficial purchases in the past, @past berry. Should you require further assistance with this, please reach out to the customer service through inside the game. We will not be able to help you with this any further through the community.

[urban jetty]

anyone care to help me on how to fix my current situation?

I'm facing a bug which kills the game idk how or when

it happens but it always starts when I shot a gun

[cyan citrus]

Please share a video recording of the issue you are facing, @urban jetty.

[urban jetty]

ok, I

check

do I have to record a match?
it doesn't always happen

but it did happen twice in one match

[cyan citrus]

Please share a video recording when it happens again, @urban jetty.

[urban jetty]

ok I'll record a match

[ebon cove]

I cant log into my account

What do i do?

[cyan citrus]

What is the issue you are facing when trying to log into your account, @ebon cove?

[river trench]

@violet spruce 5714980835 my id unban pleas

[ebon cove]

When i try logging in it says that im unable to log in

[polar marsh]

Please refer to the private message from @polar marsh for further information, @river trench.

[ebon cove]

Even after i use email verification

[cyan citrus]

Could you please share a screenshot of the issue you are facing, @ebon cove?

[ebon cove]

Ok

[cyan citrus]

Please try to reset your password, and then try to log in again, @ebon cove.

[ebon cove]

I also get this message if it matters

[cyan citrus]

Please try to reset your password first, @ebon cove.

[ebon cove]

How do i reset my password

Its telling me the daily limit has been reached

And i cant send any more verification codes

[cyan citrus]

There should be an option of Forgot Password that you can use to reset your password.

[cyan citrus]

In that case, you will need to try again tomorrow. Meanwhile, you may use a different login method if you have it connected with your PUBG MOBILE account.

[ebon cove]

Ok

[elfin loom]

Good day! Maybe someone can assist me about a krjp account that was banned? Didn't commit any violation but was banned for 10yrs. Thank you!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @elfin loom.

[tame terrace]

Pakistan

[cyan citrus]

For how long have you been facing this issue, @tame terrace?

[tame terrace]

since i updated the game

before the update there was no option for region change

[cyan citrus]

You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines, @tame terrace.

[azure elm]

PUBG MOBILE PLEASE UNBAN MY ID

[polar marsh]

Please refer to the private message from @polar marsh for further information, @azure elm.

[small solstice]

How do i buy battle pass premium? I bought the normal one already but i cannot find a link or anything to purchase the premium

I dont see anything that says premium

[chilly spade]

You have already bpught a royal pass. If you want to buy the royal pass plus, you can buy it from next royal pass.
You can only buy 1 royql pass each season.

[small solstice]

Eh, so there is no way i can get the premium one?

okay then

[chilly spade]

You have already bought the premium pass for this season.

You can buy the premium pass or premium pass plus in next season.

[small solstice]

i was talking about plus

[cyan citrus]

The option to upgrade the Royale Pass to Elite Plus is only available for a limited time. You cannot upgrade Royale Pass for this month now.

[small solstice]

Oh ic

Ty

[cyan citrus]

You're welcome, @small solstice!

[spare vector]

tell me what to do, my account was stolen. there is only access to mail, I can't come in.

[storm flume]

Please contact the customer service for further assistance, @spare vector. Refer to subpoint 5.4 in #faq for further information.

[slender fulcrum]

Opened Pubg for the first time in this year and got a 10Year ban gift😅

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slender fulcrum.

[gusty jacinth]

@cyan citrus what kind of glitch is this?

[night cloak]

Its called your ms

[gusty jacinth]

Lol my internet is good it's server problem not my internet

[gusty jacinth]

Even in scrims 144ms I can connect headshots it's just pubgm bug lol

[frail mortar]

Pls check this player :5518466351 wallhack

[low phoenix]

Hello, I have an account with ID 5372487617. They created a new account with this ID, they added +18 pictures to their profile photo. The account has been banned, but the profile picture still exists. I request that the profile picture be removed. Thank you

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @frail mortar. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[tiny zenith]

Hello, I have a problem, I can log into the pub normally, but when I log into the match, it is loading and I can't log into the match

[topaz leaf]

When will the Red Magic 7s pro 90 frame update be released?

[native anvil]

Could you please share a screenshot of the issue you are facing?

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[tiny zenith]

Bro, there is an eternal download and there are no screenshots

there is a video

if you want to see

[cyan citrus]

Have you tried to report it through the customer service yet?

[low phoenix]

I tried to report it in game but the account is already banned

[cyan citrus]

Did you request the customer service to remove the profile picture and did you get a response from them, @low phoenix?

[topaz leaf]

Snapdragon 8 Generation 1 Plus processor

[tiny zenith]

Guys please help

🙄

[low phoenix]

No I don't know how to do it so I sent it here, can you help me?

[tiny zenith]

Hello, I have a problem, I can log into the pub normally, but when I log into the match, it is loading and I can't log into the match

[cyan citrus]

You can report offensive profiles directly through in-game through the customer service. You can contact the customer service using the Customer Service option located in the Account settings of the game or using the Help option located on the login page of the game.

[cyan citrus]

You can send the video recording of the issue here.

[tiny zenith]

I can't, I just can't get into the match

[cyan citrus]

Make a video recording of the issue and send it here, @tiny zenith.

[tiny zenith]

ok

[cyan citrus]

Please share a video recording, @tiny zenith.

[tiny zenith]

omg,ok

[fossil willow]

@cyan citrus
Hello... I need help changing my country plz...
I have been trying to change it through the settings but it does not detect my accurate location

[cyan citrus]

Please share a screenshot of your Account settings of the game, @fossil willow.

[fossil willow]

@cyan citrus

My location is Panama, why i get Brazil?!!!

[cyan citrus]

What is your current country in the Account settings of the game, @fossil willow?

[fossil willow]

Latvia

[cyan citrus]

And where you are currently physically located, @fossil willow?

[fossil willow]

When my server was europe i picked Latvia, now I changed to south america and im trying to change cou try to Panama

My current location is mena

But i want to change my cou try to Panama

[cyan citrus]

You cannot change your country/region settings to somewhere where you are not physically located, @fossil willow. PUBG MOBILE will automatically detect your current location. For example, if you are in US, the system will only show US as the option.

[fossil willow]

What if pubg can not accurately detect my physical location?what then?

[cyan citrus]

Share a video recording that will include opening the game from start, your Account settings and when you try to change your country/region settings, @fossil willow.

[daring haven]

Hello, PUBG Company. I am a player. You have my name:

77〡The・Hurt

My account has been banned for playing with cheaters without my knowledge using their cheating methods please remove the ban from my account as soon as possible and thanks for your efforts my ID is 5185995274

[polar marsh]

Please refer to the private message from @polar marsh for further information, @daring haven.

[fossil willow]

@cyan citrus

[cyan citrus]

What is your country where you are physically located in, @fossil willow?

[gusty jacinth]

@cyan citrus ??

[fossil willow]

@cyan citrus
Panama

[cyan citrus]

You mentioned before there your current location is MENA, @fossil willow.

[fossil willow]

For now yes but my location is Panama and I need to change the regin to Panama as I changed the server to south america

[cyan citrus]

Does it happen always?

[cyan citrus]

What is your country where you are physically located in MENA?

[silent topaz]

How can I contact a Pugb agent my account logged me out when the update came and I can’t log back in

[fossil willow]

@cyan citrus
Kuwait

[cyan citrus]

Please perform a routine repair of the game from login menu of the game, @fossil willow. If the issue persists, you may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[cyan citrus]

What is the issue you are facing when trying to log into your account?

[lavish wave]

Hey guys anybody can help me please my PUBG account has been hacked by someone and he's using i don't have access anymore to my account

[storm flume]

Please contact the customer service for further assistance, @lavish wave. Refer to subpoint 5.4 in #faq for further information.

[torpid fractal]

I have the Facebook and the Gmail, but he stole the Facebook and entered it on the account and connected the phone connection, and at the same moment I was back on the Facebook, but he activated the secondary verification feature, and I don't know what to fear for him

Who am I talking to? I have a problem, and I contacted the support guys in PUBG, and they didn't respond to me, even though I applied the steps step by step, and it didn't help.
Whoever stole the account stole it through Facebook and entered the account, and I don't mind that I'm afraid of him by connecting the phone, and the possibility of him linking it as well, knowing that I have payment receipts and with proof that the account is mine. I hope the moderator contacts me to find a solution
id: 51009351162
date of hacking my account: 3/1/2023

help pls @static sleet

[storm flume]

Please contact the customer service for further assistance, @torpid fractal. Refer to subpoint 5.4 in #faq for further information.

[gusty jacinth]

I faced two times

[torpid fractal]

@static sleet @celest shadow

[cyan citrus]

Replied in #1061595376349618176.

[cyan citrus]

Refer to this response, @torpid fractal. We cannot help you with compromised accounts through the community.

[gusty jacinth]

Done

[torpid fractal]

whers

[cyan citrus]

Could you elaborate, @torpid fractal?

[torpid fractal]

I have an account problem

help pla

[chilly spade]

Only in-game customer support team can help you with your issue. Please refer to #faq subpoint 5.4 for more info.

[worthy rock]

Hello how i recuperate my banned account ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worthy rock.

[torpid fractal]

Dear pubg company

My account has been hacked by someone else. This person has linked the account to the phone, and I cannot access the account. Please help from the moderator to solve my problem.
(Knowing that I have proof that this account is mine)

[chilly spade]

Refer to #faq subpoint 5.4 for more info.

[torpid fractal]

iI did this step and it sent me this:

Have you tried to change the password of the hacked account? If you have tried to do this and it did not work, please send us the following information so that we can investigate this issue:

1- Are you able to log into your account in the game now? (yes or no)
2- Account Identification Number (ID)
3- Mention all social media associated with your account?

And also a screenshot showing the accounts linked to your account from within the game. Please follow the following path to get the required image: Settings => Basic.

4- What is your name on the social media associated with your account that the hacker cannot access? (The name of the communication platform, your name in it, and the link to the page, if possible).
5- What is the hacked social media or media?
6- Please provide us with one of the following dates: Either the exact date of creating your account in PUBG Mobile or the date of linking the account to the social media/email that you use to log in to the account with the means of communication that you mentioned its date.
7- One purchase receipt that you made during any month except for the current month.

Please make sure to attach photos containing all the receipt data? (Order number-date-quantity)?

*Please make sure that all questions are answered accurately and in order

Once you submit the answers to all the above questions accurately, our team will conduct a thorough investigation and we will work to resolve your issue as soon as possible.

<@&481161015728406538>

[crisp bolt]

Hello, since the last update the sound is heard with an echo and I deleted the game and it is still heard with an echo

[whole dagger]

Hi Dear PUBGM Team,
Please Help Me😭 My account was maliciously linked to someone else's social account /Mobile phone, Now i can't open beacuse someone open phone number verification,

I have Available login method.
Email:
Twitter:
3rd party email:

But Again I can't login 😣

Beacuse showing phone Number verification don't know who is this

Help me please remove 3rd party phone number 🙏

Name: ISI๛Pathan๛
UID: 5295314520

[cinder jewel]

I watch the reports, and often the players become teamers. And they don't get banned for 7 days

[whole dagger]

@polar marsh

Hi Dear PUBGM Team,
Please Help Me😭 My account was maliciously linked to someone else's social account /Mobile phone, Now i can't open beacuse someone open phone number verification,

I have Available login method.
Email:
Twitter:
3rd party email:

But Again I can't login 😣

Beacuse showing phone Number verification don't know who is this

Help me please remove 3rd party phone number 🙏

Name: ISI๛Pathan๛
UID: 5295314520

[chilly spade]

You may refer to #faq subpoint 2.8 for more info.

[sonic pond]

Hello Dears , my account was with my friend in USA and he changed the account region to USA , i have been never in USA , my account logged in from Jordan since 2018 please assist me to recover it to Jordan region

[cyan citrus]

Please keep in mind that sharing your account with anyone is against PUBG MOBILE's terms of service. If you have recently changed your country/region settings, you will not be able to change the region until the cool-down period is over, @sonic pond.

[sonic pond]

I have to wait another 81 days

[cyan citrus]

Yes, @sonic pond.

[cyan citrus]

Refer to their response and provide them with the required information. Please continue with the customer service and do not repeatedly ask about the same matter in the community channels as this is not something we can help you with.

[formal shuttle]

Please need help
I loss my account email when phone is updated
My visa card linked in my account
I need help to pack up my account

[kind forge]

I want to keep ⁶ on my pubg name and on pubg that ⁶ is not showing. How can I keep that on my pubg name ?

[chilly spade]

You may refer to #faq subpoint 2.8.

[cyan citrus]

It may not be supported in the game.

[storm flume]

Please do not use languages other than English, @sterile holly. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[formal shuttle]

My mobile phone has been updated and I lost the connection to my account. I want help to recover my email Note that the visa is linked to my account, and I charged my account many times, and my account is locked, and I cannot access it. Please help me with all the data for the account, the shipping methods and their number, and the payment link in Google store

[kind forge]

But players do have in game

[cyan citrus]

Can you share a screenshot of such username, @kind forge?

[kind forge]

Nus¹

[cyan citrus]

It is working for me, @kind forge. You can copy the username of that account and remove the other letters except for the symbol you want to use, and then add your desired username.

[formal shuttle]

I want help, and this is my right. I am a customer with you and I lost my account. I need to find a solution to my problem. I have all the proofs that I am the owner of the account, friends, purchases, and every procedure that was done with the account. We want a quick solution

[sour ridge]

hi is there a way i can send a video i have problem but i cant explain it

[storm flume]

Please contact the customer service for further assistance, @formal shuttle. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Sure, you can send the video recording of the issue here.

[chilly spade]

You mean your account is b ann ed?

[formal shuttle]

No my phone update to new version and I lost my account email

[sour ridge]

i am playing on gameloop emulator I asked them about the issue they said it's from pubg mobile I tried to contact dima but it's been 1h she didn't answer

[chilly spade]

You may refer to #faq subpoint 2.7 for more info.

[cyan citrus]

Sadly, I don't understand what is the issue here. Could you please elaborate?

[sour ridge]

In the first clip i shot 11 shots if he had a lvl 2 vest it will take 4-5 shots and if it was lvl 3 it will take 7 shots i shot 11 and its all on him

[sour ridge]

In the second clip you see that the bullets disappeared then hit then disappere its like it dont hit 30 bullets and he is in the crosshair

There is something wired my ping is 20 in my servers i have 0 packetloss
I got every thing checked

[open sable]

Hello, friends, I want to inform you that someone has a solution to the problem of our inability to enter the match specifically in the servers of North and South America. The game is almost finished in these servers, and the players started to stop playing since the beginning of the update because of this problem that affected a lot of all the rating players
Does anyone have an idea and a solution to this problem? All followers ask me a lot about that @everyone

[cyan citrus]

Your aim was not always precisely on the target, so you missed few shots. It is most likely because you missed the target because the aim was distracted, not an issue with the game. Also, in the other video recording, the damage may not be enough to eliminate the enemy.

If you still believe this might be a bug or an issue on your side, you may contact the customer service in-game for further assistance.

[cyan citrus]

Matchmaking is not something we can help you with. If there are currently not enough players in the queue, the match will not start. You can try to switch to a different game mode and perspective.

[keen timber]

ID 5408815012
please check my account It has been banned for 10 years and I haven't violated the rules i am a clean player and u can ensure from that and i was playing then suddenly banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen timber.

[open sable]

My friend, the problem is not with me. I am a YouTuber. I publish content in PUBG in the Arabic language, and all of my followers today ask me about the third perspective solo, and many of them started to move away from the game because of these problems. A solution must be found for them, because such problems may cause the collapse of the game in the Arab world in a very large way. Most players play Evaluate servers in America and the servers are expired. A solution must be found for this problem, my friend

[torpid fractal]

what's his name?

• no one talks to me privet

[cyan citrus]

We unfortunately cannot help you with this through the community. Should you require further assistance with this, please reach out to the customer service through inside the game.

[cyan citrus]

We cannot help you with your issue through the community. Please continue with the customer service.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @torpid fractal.

[open sable]

My friend, I hope you understand what I mean. It is not my problem. It is the problem of many players in the Arab world
Followers asked me to solve it
So I will tell them that the number of players in the game is small and not enough to enter the match
Thank you very much my friend

[cyan citrus]

I understand, but unfortunately we cannot help you with matchmaking issue through the community, @open sable. For further assistance, you can try to contact the customer service through inside the game. Also, it is recommended to select a server in the game that is close to your physical location.

[sour ridge]

does dima count as in game service?

[cyan citrus]

I don't understand what you mean by dima, @sour ridge. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[sour ridge]

this one in the game i got it before supercore

[cyan citrus]

Can you share a complete screenshot that is not edited or cropped, @sour ridge?

[sour ridge]

i had it long time ago but now idk what is super core

[cyan citrus]

I don't have information regarding this, @sour ridge. To contact the customer service, please open the game settings and select the Customer Service option from the Account settings of the game.

[sour ridge]

ok

[whole dagger]

@polar marsh

Hi Dear PUBGM Team,
Please Help Me😭 My account was maliciously linked to someone else's social account /Mobile phone, Now i can't open beacuse someone open phone number verification,

I have Available login method.
Email:
Twitter:
3rd party email:

But Again I can't login 😣

Beacuse showing phone Number verification don't know who is this

Help me please remove 3rd party phone number 🙏

Name: ISI๛Pathan๛
UID: 5295314520

[storm flume]

Please contact the customer service for further assistance, @whole dagger. Refer to subpoint 5.4 in #faq for further information.

[full plover]

My account was stolen 1 week ago, is there someone authorized please. old account name: metehan06

[ancient cedar]

Please contact customer service for assistance regarding compromised accounts, @full plover. Refer to #faq subpoint 5.4 for further information on how to contact customer service.

[magic gust]

Hello, my account has been banned for no reason, 572714323 Id, please return my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @magic gust.

[flat meteor]

When is king of kung fu event coming out?

[brittle burrow]

Hi my account got banned though
didn't use anything!
Please review the ban!
Please!!!
id:5298899032

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brittle burrow.

[native anvil]

Are you referring to this event?

[vagrant tulip]

It depends what you mean by ingame support. If you’re looking to report bugs, ask about something, report cheaters, Dima will be able to help. But with account security problems She’s unable to help and she will forward you to the ingame customer support the one you find in the settings.

[blissful comet]

how to unban the subway? ban for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blissful comet.

[lean ravine]

I need help, friends account got hacked and the person who stole their account is messaging people to steal their accounts

Is there anyway to help her get her account back?

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[gilded river]

Hello, pls fix the bug with groza 4 x scope , 1 st one normal 4 x, second one groza scope , that i bought

[full plover]

I tried all the ways for the stolen account, what else should I do? @native anvil

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this. You may try to contact them again.

[full plover]

Where can I contact for customer service?

[native anvil]

Have you tried to perform a routine repair of the game?

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[autumn crystal]

There is no developers here

[gilded river]

and where to write? for this problem

[autumn crystal]

Email pubg but dont waste time coz update will fix it. Chances r ur not the only one so they will notice and fix

[gilded river]

they dont fix:( in past 2 seasons:(

[native anvil]

Please perform a routine repair from the login menu and let us know if that helps, @gilded river.

[autumn crystal]

Yeah also mb Uninstall also coz it helped me so idk see

I mean Uninstal amd then reinstall

[atomic holly]

I have question. Where are motor hang gliders? I can't find any airplanes.I searched many times, I searched on all locations in erangel and miramar. I can't find. Does airplanes delete from pubgm?

If you don't trust me just try to find motor hang-glider now.

[atomic holly]

@native anvil Can u say me.My opinion isn't right?

[native anvil]

Hang gliders will spawn in some high altitude areas in Erangel. Unfortunately, we do not have information about when they will be available in the game. Please keep an eye on #news for more information.

[fleet hamlet]

Why is extreme frame rate not available on Poco M4 Pro?Helio G96

[mortal hound]

Hello

I just need a lil bit of help concerning the NUSA fanart contest

I was a selected winner but I didn’t get the prizes (is this a general issue)

Plus I wasn’t even added to the pdp team

[native anvil]

The recommended hardware requirement for accessing the 60 FPS option with smooth graphics is a Snapdragon 845 central processing unit.

[mortal hound]

I’ll need some help on that

[native anvil]

Please send your concern regarding this in #1055891271849353226 and wait patiently for a response.

[mortal hound]

For 2 weeks now yaseer

4 different post

No one is getting feedback on #1055891271849353226 for as long as I’ve been here

Except you mods working hard

[native anvil]

Please wait patiently for our community manager to respond to your concern in #1055891271849353226. Thank you.

[mortal hound]

Aiit

[storm flume]

Please contact the customer service for further assistance, @torpid fractal. Refer to subpoint 5.4 in #faq for further information.

[civic herald]

Some idiot hack my acc and idk what to do

[storm flume]

Please contact the customer service for further assistance, @civic herald. Refer to subpoint 5.4 in #faq for further information.

[civic herald]

I cant find my reason

[torpid fractal]

any help?

[civic herald]

Yea please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @torpid fractal. Remember to read through #faq before asking questions in the support channels.

[ancient cedar]

Please be more specific.

[civic herald]

Sorry but my English is bad i dont understand

[night cloak]

please can anyone help sorry for bad english

My account has been unfairly banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please do not use languages other than English, @balmy pumice. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[balmy pumice]

Hey pubg
I want to delete my account. I have a banned account for 10 years, and now I want to delete the account. Is there a way?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @balmy pumice.

[low lintel]

Please return this set.

[dusty crow]

it will be okay

[regal crow]

Hello guys, i have a question someone know how many subscriber do i need for be a Content Creator?

[pastel minnow]

welcome! how are you? I have a problem. please reply. I have multiple accounts linked to my phone number, and I can't sign up for my main account in the game.

@celest shadow

[hot crest]

How do I get the ace hoverboard ?

[wet tusk]

After the update , the region button doesn't change for 30 days and doesn't have cooldown , it shows am in erangel region ?

[languid gust]

how do I stop getting invites from Return Caring?

[night cloak]

Someone of Staff?

[empty oracle]

censor ur mobile number first lol

[devout summit]

My account got banned by mistake can u check it plz 🙏ID:5198346433

[polar marsh]

Please refer to the private message from @polar marsh for further information, @devout summit.

[night cloak]

Hi I mistakely changed my server @polar marsh please help me changed back, my rank and everything in NA next season I can't push rank with my friends

is that free ?

how can i send it ?

[fringe mountain]

Hi i got a issue at pubgmobile ) im trying to verify my phone number (31) but it says incorrect and ive been playing that game for four years. Ive lost my email so idk what to do ( and i connected with my twitter since 2019. And i want to verify my phone number for extra safety yk. I spend alot so i dont wanna lose my account or something.

[night cloak]

What why would I ask him TF 🗿

[grim seal]

Same happens with me they have no solution

[digital sonnet]

Hello @polar marsh mobile Please Fix Voice issue triple Sound

[night cloak]

By mistake 🧐💀

[worthy sinew]

For Cycle 3 Hoverboard you need to obtain the 3 Ace badges by reaching the Ace Tier in C3S7, C3S8 and C3S9

[worthy sinew]

Feel free to post your suggestion in #996458713126797405 .

[night cloak]

Any reply?

[worthy sinew]

Set a password with a combination of numbers, small alphabets and capital alphabets without any spaces or special characters. Also, make sure that the passwords do not mismatch.

[cyan citrus]

Please share a screenshot of the issue you are facing and make sure that you hide your personal information like phone number or other sensitive information before doing that.

[cyan citrus]

Are you referring to the echo of voice from the microphone of the teammates?

[empty oracle]

What do it mean to use “external emojis and stickers”?

[grim fox]

@polar marsh my ID was purchased 500$ in 27 December and Kda is 2.0 but why I have been banned 10 years????

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grim fox.

[tired finch]

ones that belong to servers other than this one

[storm flume]

Please do not use languages other than English, @outer plaza. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fringe mountain]

I did it

[cyan citrus]

What do you mean, @fringe mountain?

[empty oracle]

I don’t understand

[livid bane]

why is it throwing me out of the game when we go with a friend from the same wifi, but just mobile internet I can play with it

[tired finch]

just like pubgm server has its own emojis and stickers, other servers do too, so in order to use them in this server you need a permission, thats all. (plus this is not support chat for discord, use #discord next time)

[empty oracle]

do I need nitro?

[tired finch]

yes for that you shoud have nitro

[fringe mountain]

i send u the ss to u? DMs?

[fringe mountain]

i cant share my phonenumber in public right?

[cyan citrus]

Got it! Please try to perform a routine repair of the game from login menu and try to link the phone number again, @fringe mountain. Also, make sure that you don't enter the dialing code in the start of the phone number.

[fringe mountain]

roger that!

[cyan citrus]

Please try to restart your game one time, @night cloak.

[tired finch]

the resources might be getting compiled, you better wait 5-10 mins

[lapis leaf]

I need contact to support for PUBG KR

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @lapis leaf.

[lapis leaf]

How can I contact with them ?

[cyan citrus]

This is not out concern. Please feel free to browse the internet, @lapis leaf.

[lapis leaf]

Ok thx

[peak raft]

why is it always like this every time I meet Chinese players?

I don't have a problem with him, he just keeps babbling in a language he doesn't understand

#questions

[sick shale]

There's nothing we can help with, @peak raft. You may use the in-game report features for such issues, you can also change your match settings.

[peak raft]

I have often reported about the team not wanting to cooperate but there was no follow up @sick shale

[keen bobcat]

Good morning
Can I contact a representative from customer servicePubg mobile please.
I wish you a happy day

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[keen bobcat]

@native anvil Thank you.

[native anvil]

You are welcome!

[queen pulsar]

He finds a person who has broken the laws, so focus on the video, knowing that he is famous on the TikTok platform

😩

This is the laser on Tik Tok lampa_gaming

This is the video link https://vt.tiktok.com/ZS8hrpPXT/

[vagrant tulip]

Where did he violate any rules in the video ?

[queen pulsar]

You can refer the video on Tik Tok

[vagrant tulip]

He’s not cheating the red box on the character is made by him through the montage to make it clear for viewers.

[queen pulsar]

Why would someone do that

[vagrant tulip]

None of your damn business it’s his channel, his video clip.

[queen pulsar]

No, I am not damned, but the video is on Tik Tok now

You can check on your own

https://vt.tiktok.com/ZS8hrX7gP/

That link explains everything on the TikTok platform

[vagrant tulip]

I checked it it’s a red box made by him in montage to make it clear for the viewers. You can literally see the box isn’t on the other players nor moving with the player after his teammate started shooting.

Dude you’re literally using hacks in your tiktok channel

[queen pulsar]

The hack has happened

Chopping in the hack

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @queen pulsar.

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[queen pulsar]

That does not help promote fraud

used

[native anvil]

What is the issue you are facing when trying to update?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heavy nymph.

[summer orchid]

Fix this

I cant collect rewards

Contributed points rewards

[storm flume]

Please do not use languages other than English, @queen pulsar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[queen pulsar]

What's wrong with that

[native anvil]

Please try to perform a routine repair of the game from login menu.

[native anvil]

Please include only the account ID, not the full link.

[flint trout]

Hi , I need a help , can I talk with a moderator in private please

Hi

[cyan citrus]

You can state your issue here, @flint trout.

[flint trout]

It’s about harassment and abuse in the game

[cyan citrus]

Please report such behavior directly through in-game using the built-in report feature or the customer service, @flint trout. We unfortunately cannot help you with such reports through the community.

[worn pier]

This guy is adding people from this server and trying to scam them

[tidal wave]

Game is so choppy and character keep getting stuck

[rapid chasm]

?

[night cloak]

How should be the combination for the password? And length

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rapid chasm.

[native anvil]

To create a strong password, you can use a combination of numbers, lowercase and uppercase letters, and avoid including spaces or special characters.

[night cloak]

That’s works! Thank you

[native anvil]

You are welcome!

[chilly spade]

Please report the user in #discord providing the discord uid of the user.

[native anvil]

Please try performing a routine repair of the game from the login menu and restarting your device. Additionally, ensure that you have enough internal storage space available on your device.

[cloud arrow]

@native anvil

[native anvil]

Hello, how may I help you?

[cloud arrow]

I was literally take 10 years ban without anything, I slept when I woke up and found this in my face!
Ok, I know the reason, I am not foolish to open hack on this account or anything on the account that I spent more than 5 thousand dollars on.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @cloud arrow.

[storm flume]

Please do not use languages other than English, @simple obsidian. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[simple obsidian]

I want to unlink the Google account from the account, what is the solution?

[feral forge]

You can unlink it via your in-game settings, please refer to subpoint 2.5 in #faq.

[simple obsidian]

The amyl has been denatured

I want to unlink from a taband account

[fierce aspen]

is there any way to play metro royale on emulator?

[native anvil]

The Metro Royale mode is not currently available on emulators. To play the Metro Royale mode, you will need to use a mobile device.

[night cloak]

Anyone get double mic bug on latest update in PUBG Global??

[native anvil]

This issue has already been reported in #1061332696615358505. You may provide your details there.

[night cloak]

Okkey thank you sir !

[native anvil]

You are welcome!

[twilit sinew]

Hello, I have a question
I forgot and lost my linked-email for a while. Is it possible now if I want to unlink or change it? I have a bill of subscribing prime plus at about 3 or 4 months ago

[native anvil]

You can only change a linked phone number or e-mail, but you cannot remove a linked phone number or e-mail.

[twilit sinew]

Pls tell me what should I do to change it? That email was a clone and I cannot get it back

[native anvil]

If you've lost your email and can't log in with it, and want to change it, you may contact in-game customer service for help. Refer to subpoint 5.4 in #faq for further information.

[twilit sinew]

Thanks a lot

[native anvil]

You are welcome!

[night cloak]

Hello the game is too laggy on iphone 14 pro max

Please fix the issues

I have been facing a lot of problems and the game is not so much fun anymore due to all the choppiness

@native anvil

[native anvil]

Please refer to subpoint 4.7 in #faq for further information.

[night cloak]

I already did all of those things brother

Maybe the game is not optimised for the phone ?

Its too laggy

I have enough storage 512 GB

@native anvil

And I am playing on smooth extreme settings

[native anvil]

Have you tried performing a routine repair or reinstalling the game?

[faint ridge]

Hello pubgm I have facing problem I am not able to match making it's didn't start in tdm (BONUS CHALLENGE) UAE REGION

@native anvil

[night cloak]

I have reinstalled like 4 times already

But still the same

[native anvil]

Is the Bonus Challenge available in your region?

[faint ridge]

What are you saying I have available 🤣🤣

[native anvil]

You may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[flint trout]

Bro I don’t know what to do , there’s someone in the game stalking mine and my GF profile , he took a screenshot of our timeline and using this in profile avatar , for harassment ,

[native anvil]

Matchmaking is not something we can help you with. If there are currently not enough players in the queue, the match will not start.

[native anvil]

Please refer to this response, @flint trout.

[flint trout]

I already did it , but I still receiving friend request from him

[native anvil]

You may block him.

[pastel minnow]

welcome! how are you? I have a problem. please reply. I have multiple accounts linked to my phone number, and I can't sign up for my main account in the game. @native anvil

[storm flume]

Please do not use languages other than English, @pastel minnow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

One game account can only be linked to one phone number/email address. How do you have multiple accounts linked to the same phone number?

[inland briar]

How to contact pubg support

?

[pastel minnow]

I have more than one account linked to my phone number @native anvil

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[native anvil]

Do you mean a PUBG MOBILE account or a social media account?

[pastel minnow]

pubg mobile account

I forgot my main account code associated with the phone number. When I want to register another account appears

[inland briar]

Dear Pubg Team,
Recently I am trying to log in my PUBG account, but it's showing your PUBG account banned for valeting policies even I didn't break any kind of PUBG rule's please fix it as soon as possible.
If You will not unban my PUBG Account then I will not play PUBG anymore because I have UC and many achievements in my account, and you have banned my account for without any reason. I am YouTuber channel name SAPO PUBG

Character ID: 5134152148
Name:SAPO

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inland briar.

[native anvil]

Please reach out to the customer service so they will be able to help you with this. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Refer to subpoint 5.4 in #faq for further information.

[pastel minnow]

How do I contact customer support

[native anvil]

Please refer to the last part of my response.

[pastel minnow]

thx

[native anvil]

You are welcome!

[feral lion]

@lime juniper bro, Can I report PUBG mobile Lite online cheating contents or not ?

[native anvil]

Yes, you can.

[feral lion]

Ok sir thanks you so much 🥰 ❤️

[native anvil]

You're welcome!

[earnest kraken]

Hello .. im trying to change my region/country .. but PUBG isnt showing correct country

how do i fix this?

been having this issue for a long time

[native anvil]

Please share a screenshot or video recording of the issue you are facing.

[earnest kraken]

accidentally changed my country to Germany some time back .. now im trying to change it back to my country .. but Saint Lucia isnt my country

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[earnest kraken]

ok will do