questions

[cyan citrus]

Did you have any other login method connected to your PUBG MOBILE account, @barren briar?

[barren briar]

unfortunately no, I created an account for linking, but it was banned (( but I played on this device

[solid hemlock]

My account got linked by a hacker , he linked with third link email link and I can’t remove it and i talked with the supporters in the game and they can’t help

[barren briar]

I searched the Internet for a solution to this problem, and it was written to contact support via discord. and here I am

[solid hemlock]

@mortal apex @native anvil

[mortal apex]

We unfortunately cannot help with account related issues in-game. Only the customer service can help you with such.

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game.

[obsidian pagoda]

I want report emulator bypass hack

How i can do it ?

[smoky kestrel]

is it possible to delete PUBGM account

[cyan citrus]

You may report cheat services for PUBG MOBILE through http://cheat-collect.pubgm.cc.

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation, @night cloak.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[solid hatch]

There's no solution, unfortunately. Even if you contact the in-game CS, the answer will be the same, a quick reply answer by a bot.

[shadow rose]

how to restore an account that was lost

[graceful tree]

5339583158

[placid skiff]

@graceful tree when and how you got 10 years ban ?

[graceful tree]

@placid skiff In month 5 I don't know how

[hexed lichen]

really surprise when get on 2x Account b.a.n.n.e.d for 10 years without reason really so sad i guess time come to stop play this game !!!

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @hexed lichen.

[graceful tree]

@lime juniper In month 5 I don't know how

[earnest lichen]

Excuse me, but I have screenshots of stolen/hacked accounts that are currently involved with the theft of one of your PUBG Mobile Partners, Wynnsanitys, accounts. Where can I submit them?

[agile cove]

why am i under observation perid ?

this is the 2nd time from last weak this hapend to me

i need the support

[grim seal]

How much merit we can gain per day?

[hexed grail]

Is there a chance you can get a deleated account back?

[sleek jackal]

My account has been put into monitoring mode for no reason
The account has been there for more than a week, and it is on this solution. Enter a match and exit, taking the monitoring mode
Solve this problem when and do not erase the game and salvation
MY ID 5753798469

[sick shale]

Unfortunately no. You may contact the customer service for further assistance regarding sucu matters.

[hexed grail]

So there is no solution to getting it again since it was accident?

[sick shale]

You may use the File Claim option. We are unable to assist you with this.

[sick shale]

Yes.

[static quartz]

I was banned and that I did not cheat in a live broadcast. Please help and reconsider. I was banned for ten years, even if I did not cheat
ID:51835192300

[polar marsh]

Please refer to the private message from @polar marsh for further information, @static quartz.

[cerulean fog]

Sometimes my ping is very unstable and gets high even tho i have a very good internet speed the internet logo is all green and the ping supposed to be stable but i get into matches where it gets stuck in 165 even tho the internet connection is fast and sometimes when i join other players its just like the server gets lagged out sometimes i have a good ping sometimes not and the speed of the internet is the same anyone facing this or know how to fix it ?

[atomic holly]

I have phone with 120 fps support, i applied Google form for 90 fps , i wait one year. nothing happens. I think pubg mobile is only for earning money from stupid kids. I know that for some games is easy to add 120 fps support, why pubg didn't do it ? Tell me please. They don't have time to add 120 fps , they only have time to add advertising integration? Pubgm is so selfish.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cerulean fog. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[dark geode]

Peace be upon you, my account was banned for 10 years and I did not use the hack or anything at all, and this is my ID 5122798293

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dark geode.

[meager pumice]

Where i can find patch notes?@sick shale

[night cloak]

[night cloak]

Pings

[meager pumice]

What with pings

[night cloak]

Nvm

[remote sage]

i litearly cant enter in matches without restarting the game… Super annoying and problem is not with my internet

[night cloak]

I

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @fallow sedge. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[native anvil]

It is [e-mail]. Keep in mind that the only recommended way to contact the customer service is through inside the game. E-mail is only meant for general queries.

[native anvil]

Please try to perform a routine repair of the game from login menu, clear game cache and restart your device one time.

Unfortunately, you will need to wait for the 14 days cool-down to be over before you can change your server again.

The e-mail is only meant for general queries, not account related issues. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[lofty socket]

Is there a way to instantly unlink a log-in method? @native anvil

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[steep reef]

I would like to unlink my gmail form my account i have try with customer service I try everything I lost the gmail now I can’t unlink it

Can someone help me

And phone number

[jade nest]

<@&481161015728406538>

<@&481161015728406538>

@lime juniper Raid

[native anvil]

Please contact the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[old pewter]

can someone tell me when does next in-game event starts now that the football arena event is gone

[native anvil]

Please keep an eye on the game news in #news.

[storm flume]

Please do not use languages other than English, @cerulean granite. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[velvet idol]

What is warrior trials actually?

[fiery yarrow]

Is this real

Or is it spam

[cyan citrus]

They are scammers, @fiery yarrow. Please block the user and report him to block the user and report to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[velvet idol]

Heya, Quendi, can you explain me what is Warrior Trials

[cyan citrus]

It is related to upcoming PUBG MOBILE update. Please keep an eye on #news for more information.

[velvet idol]

It is not the name of the update right?

[ornate hedge]

My pubg id got hacked by someone and he linked their phone number and open second verification, but i have all 3 logins(twitter,gmail,and 3rdlink email) but i cant open my id 😢 kindly help me to recover my id thansk

[storm flume]

Please contact the customer service for further assistance, @ornate hedge. Refer to subpoint 5.4 in #faq for further information.

[ornate hedge]

I cant open my id because of second verification

[cyan citrus]

Refer to this response, @ornate hedge.

[ornate hedge]

@cyan citrus what you saying??

[vital slate]

Bro even if you can't open your account, you still able to contact customer service by reading the 2nd option " login menu "

5.4 - How to contact the customer service?
­
​ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

​ Login Menu: Select Help in the top-right corner of the login menu.
­
­

[ornate hedge]

They said we cant help you

[vital slate]

I think you select wrong steps in the customer service. I understand this is difficult until some real admin can reach you after the process of the automatic system. Please guys anyone give him the correct steps until he reach the human customer service. Before this hacker put a full control on his account.

[flat meteor]

@cyan citrus does mythic helmet skin counts in mythic fashion title?

[drowsy ocean]

hello i am getting problem in peeking left right continuously

when i peek left and then tap to peek right it automatically stops peeking and release the scope button

[cyan citrus]

The only way to seek help for account related issues is through the customer service. You may try to contact them again or create a new account to continue playing the game.

The only recommended way to contact the customer service is through inside the game.

[cyan citrus]

No, they don't.

As mentioned previously, you will need to record your issue through AI and select the available accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

What is your issue exactly, @smoky wind?

You will need to wait for the cool-down period to be over before you can change your server again, @smoky wind. This is same for everyone and this is not something customer service can help you with.

You will get the season rewards based on the highest rank you reached in your previous season, @smoky wind. If you have changed your server, this does not affect the rank in your previous server. You may have different rank in your new server, but it will remain the same in your previous server unless a new season begins.

No, your rank will be changed according to the server that you have currently selected in your Account settings of the game.

Correct, @smoky wind.

No, that should not be the case. You will get rewards based on your highest rank you reached in your previous season regardless of what server you have currently selected in the game.

You will need to wait for the cool-down period to be over before you can switch your server, @smoky wind. The only way to get your previous rank again is to switch your server before the new season. After the new season begins, tiers are transferred based on ratings.

Yes, you should be able to play normally, @smoky wind. If a new season begins, your rank will be reset according to your previous rank in each server according to the rank of that server.

What is your current rank in that server, @smoky wind?

[dense bramble]

When is next event rolling out??

[cyan citrus]

If your rank remains same until the end of the season, your tier will be transferred to Platinum 2 on the server you have Ace rank, @smoky wind. As mentioned previously, switching servers does not affect your rank in the previous server.

[storm flume]

Please refer to this channel's pinned messages for further information, @dense bramble:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[dense bramble]

When is next event like football mania in the game?

[cyan citrus]

The update schedule is pinned in this channel. For more information, please wait for the patch notes to be released. Keep an eye on #news!

Yes, you should be able to collect the season rewards and your rank will be reset to Platinum 2 in the server you reached Ace tier.

Each season lasts 60 days, @smoky wind.

Not before 60 days. Season rewards are only awarded at the start of the new season based on the highest rank you reached in your previous season.

You will receive the season rewards at the start of new season based on the highest rank you reached in your previous season.

If your rank later drops, you will still receive the season rewards based on your highest rank.

Tiers are transferred based on ratings. If you will remain on Crown 5 at the end of the season, you will be demoted to Platinum 5 at the start of the new season.

For Conqueror tier, it would because the Conqueror tier is updated every day at 00:20 UTC and top 500 on their server will reach the Conqueror tier. For other ranks, inactivity will not drop your rank.

For more information regarding new Season Tier Demotion, please refer to this support article: https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/270-tier-adjustments-during-off-season/.

Correct.

Yes, @smoky wind. Also, there is no way you can switch your server before the cool-down period is over. You will need to wait patiently.

What do you mean, @smoky wind? Could you elaborate more?

You should not reply to such users and block them at earliest, @smoky wind. Please be advised that your account security is your own responsibility.

They would not, but please bock the user, @smoky wind.

If you're worried, you can change your password of the account and enable secondary verification, @smoky wind.

Your account security is your own responsibility. All we can suggest is to block the user and report to Discord at https://dis.gd/report. If you have not shared any sensitive information like your passpassword, it should not be an issue. Please avoid repeatedly asking about the same matter.

[cyan citrus]

You can redeem codes through https://pubgmobile.com/redeem, @smoky wind. Redeem codes can usually be obtained through official PUBG MOBILE social media handles or live streams.

What do you mean, @smoky wind?

I still don't understand what you mean by that, @smoky wind. If you have obtained a redeem code, you can directly redeem it through https://pubgmobile.com/redeem.

What do you mean by secret code, @smoky wind?

[winter tundra]

My account is ban without any reason please check it out

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winter tundra.

[upper rock]

My account got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upper rock.

[cyan citrus]

We would recommend you to obtain and use the redeem codes only from official social media handles and livestreams of PUBG MOBILE.

Refer to my previous response, @smoky wind.

You are welcome, @smoky wind!

[agile owl]

@lime juniper When Will I Get My reply on the community post? it's been more than 10 DAYS!!

[light hornet]

my account hacked anyway to get back?

[neat acorn]

hello id like to report about a gameplay issue which is internet connection which sometimes during a match the connection will just disapear out off nowhere and needing to go to a different room to get back the connection which i find annoying which most of the time im playing in my room

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[cyan citrus]

Could you please share a video recording of the issue you are facing?

[cyan citrus]

You will receive a response by community manager in due time. There are several posts pending right now. Please wait patiently.

[dreamy violet]

Hello, there is an online admin who can help me remove the email and phone number from this account
Anyone who can help me, please send me a private message
It's a friend's account and she's looking for help

[cyan citrus]

You can only change a linked phone number or e-mail, @dreamy violet. Linked phone number or e-mail cannot be removed.

[dreamy violet]

Not at all? can't it be changed?
it's a friend's account and that person keeps logging into her account
please can't find a solution?

[cyan citrus]

If an account has been compromised, please reach out to the customer service in-game for further assistance, @dreamy violet.

[dreamy violet]

where do you go? at custom service?

[cyan citrus]

Could you please elaborate, @dreamy violet?

[dreamy violet]

where exactly should I enter?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @dreamy violet.

[night cloak]

Hey how do i download pubg korea

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

Ooh lol ok

Is there one for KR?

[cyan citrus]

This is not something we can help you with, @night cloak. Please feel free to browse the internet.

[sacred jolt]

Honor 30s

[cyan citrus]

The event has been concluded now, @sacred jolt. If the event becomes available again in the future and you are unable to find it, you can let us know.

[lament dagger]

I need help, I am unable to buy uc due to error 1138

[storm flume]

Please contact the customer service for further assistance, @lament dagger. Refer to subpoint 5.4 in #faq for further information.

[regal whale]

Hello, on December 30, a hacker logged into the
account and linked his phone number, we wrote
to support and asked to un-kiss his number, but
support has not yet responded and due to a
secondary check, we cannot log in to the account.
We ask you to unlock his number as soon as
possible and disable secondary verification

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. We unfortunately cannot help you with compromised accounts through the community, @regal whale.

[regal whale]

And during this time my account will not disappear forever

It's just that the account is very dear to me and I didn't want to lose it

[cyan citrus]

Your account security is your own responsibility in the first place, @regal whale. Please continue with the customer service.

[regal whale]

Is there a chance that support won 't help ?

[cyan citrus]

They will be able to help you if you provide them if you provide them with the required and accurate information, @regal whale.

[regal whale]

We've done it all , but they still don't respond

[cyan citrus]

Please refer to my this response again, @regal whale. We unfortunately will not be able to help you with this any further through the community and we are not affiliated with the customer service. Please avoid repeatedly asking about the same matter.

[strong wren]

Hello guys. I am SUBHAN from Pakistan. I need your help... Someone has hacked my Pubg account and added his/her mobile number in it. I have linked both social accounts and email in it but secondary verification belongs to the hacker. How to remove it please 🥺

[storm flume]

Please contact the customer service for further assistance, @strong wren. Refer to subpoint 5.4 in #faq for further information.

[reef trail]

hello, i’m back again with a new issue. So, i’ve tried to link my mobile number to my account , but error code 2123 shows up. any ways to fix it?

[cyan citrus]

Could you please share a screenshot of the issue you're facing, @reef trail? Make sure that you hide your phone number or other sensitive information before doing that.

[reef trail]

there

[cyan citrus]

Are you currently logged in with your linked e-mail, @reef trail?

[reef trail]

yes

you can see down below

[cyan citrus]

It seems like you did not enter the verification code, @reef trail. You should enter the verification code that you received on your phone number.

[grand bluff]

Hi.
When I created my account i was in germany, but I live in turkey,
I put the region on germany, is there any way I can change it to turkey?

[cyan citrus]

It is unfortunately not possible. The option to change the country/region settings is not available for the accounts registered in European continent, @grand bluff.

[dark linden]

is there a russian discord for pubg?

[cyan citrus]

Yes. You may refer to #735483472432594994 sub point 3.1 for a list of regional communities, @dark linden.

[dark linden]

I got an error in pubg that the server is overloaded. I don't live in Crimea, where he is blocked, but in Russia

[cyan citrus]

Could you please share a screenshot of the issue you are facing, @dark linden?

[mortal current]

Is there any announcement on pubgm esport events? I think they said they will announce on Jan 4th @cyan citrus

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Esports, @mortal current.

[mortal current]

Ok thank you!

[cyan citrus]

You're welcome!

[hearty pebble]

Hello please just answer my one question if I banned without any reason I will be able to unban my account if i try?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hearty pebble.

[jade pulsar]

I lost facebook account linked to PUBGM account, anyway to recover my PUBG account.

[vapid seal]

Dears I need your help for unfair banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vapid seal.

[willow widget]

My account got hacked and he enabled secondary verification to my account with his phone number what to do

[storm flume]

Please contact the customer service for further assistance, @willow widget. Refer to subpoint 5.4 in #faq for further information.

[storm locust]

Hey
Does the device ban thingy also apply to iOS users? Or only for emulators and Android
Because I've never seen someone device banned on iOS

[cyan citrus]

It applies to all the devices. Please refer to the following announcement for more information regarding device bans, @storm locust:

#news message.

[dark linden]

Restrict-area

[dawn ridge]

The system automatically bans my accounts during the match, will there be a solution for this?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dawn ridge.

[cyan citrus]

Please change your game language to English and share another screenshot.

[cyan citrus]

It means that the game may not be available in the region you are currently located in. For further assistance with this, you may try to contact the customer service through inside the game, @dark linden.

[inner arrow]

Hello, my account has been unjustly declared, and I have done nothing but suspend my account. It has been unjustly declared ID:5483148701

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inner arrow.

[neat remnant]

Can I report a Tiktok channel that is posting videos of hacks?

[worthy sinew]

Yes, @neat remnant . You can report the cheating content through https://bit.ly/3soBavK

[neat remnant]

Ok thanks

[mint nebula]

I need Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mint nebula. Remember to read through #faq before asking questions in the support channels.

[mint nebula]

I got 2 Times Ban for 1 Day for Teaming but this not true!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mint nebula.

[crude night]

Dears I need your support to unban account which is totally unfair banned by the system

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crude night.

[vernal gale]

My account got banned !! How to unban it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vernal gale.

[hollow laurel]

My gameloop stucked at 98%

[spark nebula]

Please my account Banned for 10 years and i didn't modify any files or using any tools
I never got banned before ,
my gameplay is too normal i don't know why i got banned
**please please review my account
Game ID: 546840014

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spark nebula.

[night cloak]

I have a question, what would the difference be between a 360 uc rp than a 960 uc rp?

[gilded bluff]

Hesabım calındı ? Yardım edin

[storm flume]

Please do not use languages other than English, @gilded bluff. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Can the elite pass max out a 100 Rp?

[sick shale]

Yes, ofcourse.

[night cloak]

And you will recieve a total of 360 Uc once you max out the pass?

[sick shale]

Yes, for every season.

[night cloak]

Okay thank yiu

[silver hornet]

Help

Взломали

Что делать ?

[storm flume]

Please do not use languages other than English, @silver hornet. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wind trellis]

Hallo
Please can you help me. My pubg account took a band, I don't know the reason, but I'm clean, and I don't know why that happened

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wind trellis.

[flat meteor]

When is the mythic forge outfits changing? I’m waiting for those mythic helmets to come out

[digital spruce]

Can't use them. Why not

[potent wedge]

what time does metro royale open

[grim seal]

Its already changed yesterday go and check in event

[flat meteor]

Ok ok paji

[native anvil]

The premium crate is unavailable at this time. When it becomes available again in the future, you will be able to use the coupons you have. We do not know exactly when that will be, but we expect the premium crate to be released once the current custom crate has ended.

[native anvil]

Unfortunately, we do not have any information in this regard.

[potent wedge]

when will they upload metro mobile to the play market?

[stone gust]

Please my account Banned for 10 mints and i didn't modify any files or using any tools
I never got banned before ,
my gameplay is too normal i don't know why i got banned
**please please review my account
Game ID: 6973554996

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stone gust.

[sudden arch]

hello I have a problem with a rp mission I do it and it doesn't give me a reward

[cyan citrus]

Could you please share a screenshot of your current progress of the Royale Pass mission, @sudden arch?

[sudden arch]

That ?@cyan citrus

[static wing]

My account was hacked can I please have a help, Game id : 5258253409

[cyan citrus]

No, a screenshot of the mission you're referring to.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[sudden arch]

I don't see him in list

Only in game

[static wing]

All social media was deleted by a hacker, and I can’t login

[cyan citrus]

If you don't have access to your PUBG MOBILE or any other linked login methods, it is highly unlikely that you will be able to recover access to your PUBG MOBILE account. However, you can still try to contact the customer service in-game for further assistance, @static wing.

[cyan citrus]

Could you elaborate?

[sudden arch]

My english its so bad

I don't understand

[cyan citrus]

If you are not comfortable with English, you can join a regional community through #735483472432594994 sub point 3.1 and seek assistance in your preferred language, @sudden arch.

[sudden arch]

Ok

[cyan citrus]

It will be available from January 9 at 2:00 (UTC +0).

[hot zodiac]

can anyone assist me?

[cyan citrus]

How may we help you, @hot zodiac?

[hot zodiac]

good day,
please note that am facing problem to unlink my pubg mobile account in midsbuy website, can anyone assist me?

i have email them but no replay more then one month

[cyan citrus]

Could you elaborate, @hot zodiac?

[hot zodiac]

My friend has added my account in his midsbuy account without known how to remove it, thats why i need to remove my pubg account from his midsbuy account.

[glacial salmon]

Hey I changed my server to Asia from Eu by mistake, so can anyone help me set it back to EU?

[cyan citrus]

You will need to wait for the cool-down period to be over to change your server again, @glacial salmon. We unfortunately cannot help you with this.

[hot zodiac]

is it possible that you can help me with that?

[glacial salmon]

ok @cyan citrus no probs bud

[cyan citrus]

I don't think it is possible to remove a linked PUBG MOBILE account. Also, one MidasBuy account can link only one PUBG MOBILE account. We unfortunately canot help you with this, so you will need to continue with the customer service of MidasBuy. You can try to send them another e-mail at [e-mail] or contact them through the inbox of their Facebook.

[hot zodiac]

my friend has a midsbuy account and by mistake he bund my account, i got midsbuy account and i wanted to link my account it says that my pubg mobile account like with another email, it should be a way to change it but unfortunately no one replaying from midsbuy support.

do you have anyone can help from midsbuy support?

[cyan citrus]

We only provide community support through this platform and we are not affiliated with their customer service, @hot zodiac.

[cinder thistle]

can you please tell, why does PUBGM not support 90 fps for Nubia Red Magic 7s pro? Where as, Red Magic 6 series and even latest 8 series both supports 90 fps in PUBGM. Or in coming 2.4 update, will it start supporting 90 fps?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @cinder thistle.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[cinder thistle]

Bro currently Red Magic 7s Pro is the world's most powerful device with Snapdragon Gen1 and 120 Hz, We can get 90 fps enabled through third party application, but it'd give a ban to our account.

[cyan citrus]

If your device has minimum aforementioned hardware requirements, you can submit the form and wait patiently, @cinder thistle.

[cinder thistle]

PUBGM is greedy, they ask for money from mobile companies to enable 90 fps for them. let's see when they bring 90 in 7 series

[potent wedge]

when the update will be released metro royal in the play market rassia

[native anvil]

You have already been answered. Please refer to this response, @potent wedge.

[hollow shoal]

how i can become a partner with pubge mobile?

[native anvil]

The PUBG MOBILE Partner title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community manager's discretion.

[glad mulch]

Hello, in the support chat in the game, I filed for deleting mail and numbers from my account, how do I find out if the acc will be restored in 7 days, will I receive a message in the mail or what?

[cyan citrus]

If there is an update regarding your case, you will receive the receive in the same ticket you have opened with the customer service on the same device, @glad mulch.

[glad mulch]

Thanks

[cyan citrus]

You're welcome, @glad mulch!

[tranquil oyster]

When I press update he refreshing and switch to play!!

@cyan citrus

[cyan citrus]

Try to clear the Play Store cache and restart your device, @tranquil oyster. If that does not help, wait until you are able to update the game.

[tranquil oyster]

Ok thank I go to restart again

[empty oracle]

how can u update already?

[subtle gorge]

Hello Sir/ Mam,

I am Vpa Gaming i make gaming videos but you gave me 4 copyright strike so my channel will be terminated on 9 January 2023, sir please remove my copyright strike and i will never disappoint you and i never upload this type of videos

Please Sir/Mam Remove My Strike Thank You

Notice :- You Can See in Some Photos Attached with this mail

[night cloak]

#questions

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @subtle gorge. We may otherwise have to mute you.

[cyan citrus]

Hello! How may we help you?

[subtle gorge]

I am gaming contant creator

My channel Terminated on 9 January 2023 please remove my copyright strike and I will never disappoint you

[native anvil]

Please refer to this response, @subtle gorge

[pearl ridge]

id: 5105008458

I never used the hack and my account was banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pearl ridge.

[vivid shell]

Hello, I won the 2nd place in the drawing competition, but I still have not been emailed. When can I receive the award?

[native anvil]

Please send your concern regarding this in #1055891271849353226 and wait patiently for a response.

[storm flume]

Please do not use languages other than English, @misty dust. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[flat meteor]

Why isn’t the club feature not available for me?

[cyan citrus]

Has it always been like this, @flat meteor?

[flat meteor]

I never checked it before. So dont know

[cyan citrus]

It may not be available for you because of your region. For further assistance with this, you can try to contact the customer service inside the game, @flat meteor.

[broken plover]

New update link

[flat meteor]

Is it available for NA?

[cyan citrus]

It is not available to everyone yet. When it is available, you can update the game through Play/App Store or through PUBG MOBILE website: https://www.pubgmobile.com/. Please refer to the pinned messages of this channel for more information on the update schedule.

[cyan citrus]

We unfortunately do not have further information in this regard.

[sterile holly]

The game has a lot of lag after the last update of my device REDMI NOTE 7

@cyan citrus

[storm flume]

Please refer to subpoint(s) 4.6 and 4.7 in #faq for further information, @sterile holly.

[mellow wagon]

Please my account Banned for 10 years and i didn't modify any files or using any tools
I never got banned before ,
my gameplay is too normal i don't know why i got banned
**please please review my account
Game ID: 51434744332

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mellow wagon.

[sterile holly]

This didn't help me

[thorn condor]

will 90fps be added to the poco f3?

[sterile holly]

And poco x3 pro

[thorn condor]

"DeVeLoPeRs WoRkiNg oN TheSe"

3 year's working on this and nothing happens

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @thorn condor and @sterile holly.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[thorn condor]

I have submitted many times as have many others but nothing happens you are mocking us to our faces

[native anvil]

If you have already submitted the form, your only option is to wait patiently. This is unfortunately not something we can help you with.

[dire lichen]

Hello, i hope you are doing good.
It is been more than a year that my primary account had been banned for 10 years in reason of cheating whatever that i haven’t use any cheating files to play. Could you please check my ID is 5311318601

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dire lichen.

[coarse aspen]

I've just become a stray band. I'm zero. I can't go to The Solo Game. 5540070355

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coarse aspen.

[grim canyon]

One question, are they banned for connecting the mouse and keyboard to the cell phone? because the game recognizes them

[native anvil]

PUBG MOBILE does not support controllers and mouse/keyboard. If you want to play PUBG MOBILE with a mouse/keyboard, you can download it on GameLoop.

[abstract sluice]

When can uptade in IOS?

[fathom void]

#questions message

[grim canyon]

entonces si utilzo teclado y ratón me banean , gracias

[storm flume]

Please do not use languages other than English, @grim canyon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[regal brook]

Why won’t the region changer appear on my settings?

Only the server one is visible

[native anvil]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[regal brook]

That means i can never change my server ever again

Its not the region I’m even from all my crystals are in another region

[strange forge]

Why I get banned from playing PUBG Mobile? I didn't have played with files, or other things. How can I get unban and show you that I don't use any files or anything else. Can I pay for unban?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @strange forge.

[native anvil]

As long as the General Data Protection Regulation (GDPR) law exist, you cannot change it.

[dark lotus]

"Excuse me, I had a problem: I formatted my phone the other day and had Pubg deleted, but it turned out that I was not authorized. I don't know who to contact about my problem."

[daring root]

Hi, sorry, I don't have PUBG on my phone, how can I get my account information?

[cyan citrus]

Which account information do you need, @daring root?

[cyan citrus]

Please add more details or share a screenshot of the issue you are facing.

[echo hull]

Всем привет и с наступившим. У меня проблема, случайно передал лидерство клана другому игроку, прошу вернуть

[storm flume]

Please do not use languages other than English, @echo hull. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[echo hull]

Hello everyone and Happy New Year. I have a problem, I accidentally transferred the clan leadership to another player, please return

[dark lotus]

The night before yesterday, I completely deleted everything from the phone and it turned out that I didn't have a registered Gmail account; I lost access to the account. Screenshot of the account here.

[green quarry]

Hi, how do I update pubgm to 2.4

The update doesnt appear but my gf have the update.

[native anvil]

The update is not available to everyone yet. Once it becomes available, you can install it through Play/App Store or through the PUBG MOBILE website (https://www.pubgmobile.com/). For more information on the update schedule, please refer to the pinned messages in this channel.

[green quarry]

But how come my girlfriend got her update first?

We can't play together now.

Asian got their first update? Because she lives in Japan.

[native anvil]

Please refer to the pinned messages in this channel for further information.

[native anvil]

Only clan leader can transfer the clan leadership to other members, so unfortunately there is nothing we can do to help you with this.

[green quarry]

Wow, ahite then, ty

[gentle salmon]

Transferring pubg account to bgmi is instantly or will take few days?

[gentle salmon]

<@&481161015728406538>

[heavy basin]

Help

[native anvil]

We do provide only support for the global English version of PUBG MOBILE here.

[native anvil]

Please be advised not to mention the moderator role unless there is a server-related emergency.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @heavy basin. Remember to read through #faq before asking questions in the support channels.

[heavy basin]

I need help with my skills

[native anvil]

How may we help you?

[elder mirage]

Helo
I am facing a issue when opening game after updating 2.4 version

[turbid moat]

Why do i get mod ping , I'm not a mod

[faint ridge]

Hello I am facing fps drop

After the new update

[tiny zenith]

Guys, I can't log into the pubg mobile after the update, writes that the network is rebooted, try later, but the Wi-Fi works fine

[cyan citrus]

Please add more details about the issue you are facing.

[cyan citrus]

What is the device you are using?

[faint ridge]

Redmi note 9 pro max

[cyan citrus]

Please share a screenshot or video recording of the issue you are facing.

[tiny zenith]

😢

[cyan citrus]

Please try to perform a routine repair of the game from login menu, clear game cache and restart your device.

[cyan citrus]

Please change your game language to English and share another screenshot.

[tiny zenith]

oh,ok thanks

[storm flume]

Please do not use languages other than English, @quick fox. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tiny zenith]

Quendi

[cyan citrus]

What is the device you are using, @tiny zenith?

[tiny zenith]

My friend's device, Redmi 9

[cyan citrus]

Are you the one who is facing this issue or is that your friend, @tiny zenith?

[tiny zenith]

no, I have another device, and everything works fine for me, but he can't log into the game because of this error

[cyan citrus]

Please try to clear game cache and reset your device network settings through device Settings > Convection & sharing > Reset Wi-Fi, mobile networks and Bluetooth. After that, restart your device and try to open the game again. If the issue still persists, please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions regarding this.

[cyan citrus]

Hello! How may we help you?

[tiny zenith]

thanks 🙏

[storm flume]

Please do not use languages other than English, @sturdy flicker. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vague saddle]

Come INBOX i can help you

[tiny zenith]

I did what you said, but it didn't help, what about DNS?

Quendi THANK YOU!!!

thank you very much

[silent trout]

@Error please help i don't wnna spoil my new yearpleading_face Hello
PUBG MOBILE ,Team
I Don't Know How But My PUBG MOBILE I'D "5197473528" Got Hacked By Someone.
But how can this possible all link removed,

On 28 December About 10 A.M To 11 A.M (United Kingdom Time) I Logged In My I'D Last Time After 2 Hours When I Am Trying To Loging My In PUBG MOBILE Through My Login It Was Going To Login Very New I'D.At This Time I Knew That My I'D Got Hacked By SomeOne.

Hacker Changed MY I'D Name Profile Photo And Many More Things.

InFact My Two Step Verification Is ON,Hacker Unlinked My All Links From My I'D And I Have No Link To My I'D.

I Think PUBG MOBILE Accounts Was Not Safe For Future As My PUBG Two Step Verification Was ON, Hacker Was Able To Unlink All My Links Easily And I Didn't Got Any Security E-Mail From PUBG That Someone Changed Login Of My I'D Or Anything.

I Can Give All The Possible Details Regarding MY Account So That I Can Get My I'D Back.

I Am Helpless And Hope Team, PUBG MOBILE Will Help Me To Recover And Re Secure My I'D.

Thanks
Regards,
SandyYT Gaming

@admis @lime juniper

[broken spear]

hy

[silent trout]

@admis and reporters modetores reply my brother acc hacked 💔😓😢

[cyan citrus]

Please refer to #faq sub point 4.3 for further instructions.

[storm flume]

Please contact the customer service for further assistance, @silent trout. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Hello! How may we help you?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left herald.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @worthy wedge. Remember to read through #faq before asking questions in the support channels.

[grand dagger]

hello, when will the 2023 update be available?

[tame terrace]

Is there any way to change account from European region to other region in new update?

[grand dagger]

hello, when will the 2023 update be available?hello, when will the 2023 update be available?

[chilly spade]

You may refer to latest pinned message of this channel.

[chilly spade]

There is no way to change your region because of GDPR laws.

[dark lotus]

Can you do something about it?😥

[chilly spade]

Do you have acces to any of the linked socials?

[dark lotus]

I don't think so

[cerulean idol]

When will I be able to download the pubg mobile android update?

[quiet locust]

Hallo

Can someone open an account that has been banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quiet locust.

[native anvil]

The update is not available to everyone yet. Once it becomes available, you can install it through Play/App Store or through the PUBG MOBILE website (https://www.pubgmobile.com/). For more information on the update schedule, please refer to the pinned messages in this channel.

[night cloak]

How do they play classification, arena with the gameloop emulator I can only play no classic classification, nothing else.

[lost quest]

why doesn't my play store appear for the latest pubg update? how to fix it

[oblique star]

Hello my account got hacked today please somebody help

They put in two step verification i can't get in

[digital spruce]

My friend sent me 180 uc, and I only got 126 of that uc. Why?

[native anvil]

Are you referring to matchmaking time?

[night cloak]

Hello. My account was blocked (Modifying the game code or data) for no reason while playing the game on 25.12.2022.
I joined the pubg mobile family 3 years ago. But now I am blocked for no reason. I spent so much effort, I invested money, I can't enter the game for 11 day.
I want to inform you that I have never used cheats and I request you to open my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[native anvil]

Please refer to this response, @lost quest.

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Did you receive any notice for the UC deduction through your in-game mail?

[oblique star]

I'm only talking to a bot i can't login

They have used to step verification

[digital spruce]

Lemme check

[native anvil]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[oblique star]

Ok i will keep trying meanwhile is there anything you can do

[night cloak]

Yes, he gets me the squad to play qualifying in 25 seconds but he doesn't access the waiting room. I've always had that problem. I can only play without classification and AI are the ones that I can play, the others I cannot and that the team finds quickly.

[oblique star]

@native anvil hello yasser

[native anvil]

Emulator players are only matched with other emulator players. The duration of matchmaking depends on the number of players currently matching or playing in the selected mode, map, perspective, and server. If there are not enough players, your matchmaking time may be longer than usual, particularly for emulator players. Unfortunately, we cannot assist you with this issue.

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[oblique star]

@native anvil can you give a number or email to someone i can talk to

[native anvil]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game. The e-mail is only meant for general queries, not account related issues.

[oblique star]

Well i can't use in game one i can use the one at the login page and that is no help

I can't lose my account

[night cloak]

Could you tell me which region has more users with an emulator? The strange thing is that he gets my equipment very quickly.

[exotic rampart]

hello whyy i not see update pubg mobile version 2.4 my friend update 2.4 i not see update why

[native anvil]

Please keep in mind that it is your responsibility to maintain the security of your account. You can try contacting them again.

[native anvil]

Please refer to this response, @exotic rampart.

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[exotic rampart]

ok

bro i want help again i am play pubg mobile for Computer how to gets update for GameLoop

[cyan citrus]

It is not available yet, @exotic rampart. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[oblique star]

@cyan citrus hi my account has been hacked can you help me

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @oblique star.

[digital spruce]

No I have not

[oblique star]

@cyan citrus I can't login because they put in two step verification and the support is only a bot

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. We cannot help you with compromised accounts through the community, @oblique star.

[digital spruce]

@native anvil

[native anvil]

Please ensure the amount of UC purchased or contact the in-game customer service for further assistance.

[digital spruce]

Okay, will do

[oak tide]

Hello

Can someone help me i need to update the game as soon as possible,it didnt come to my phone yet?

[native anvil]

The update is not available to everyone yet. Once it becomes available, you can install it through Play/App Store or through the PUBG MOBILE website (https://www.pubgmobile.com/). For more information on the update schedule, please refer to the pinned messages in this channel.

[oak tide]

But i need it before 23 is there any other way?

@native anvil

[chilly spade]

There is no other way to download it.

You may refer to this channel's latest pinned message for more info.

[exotic rampart]

how update for pc

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[night cloak]

@lime juniper can you please help me

@lime juniper my account was stolen and i need someone to talk to me from pubg mobile company that i can get my account back

@lime juniper please talk to me to help me please

[native anvil]

Please reach out to the customer service so they will be able to help you with this. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[chilly crystal]

What e feature 👌

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @chilly crystal. Remember to read through #faq before asking questions in the support channels.

[oblique sonnet]

Hi
Why pubg still not supporting 90 fps for redmagic 7?

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[night cloak]

@native anvil I contacted and no one answered the problem is the one who stole my account has cut all the links from my account but I have everything they need from me to know it's my account

i need realy help from somone from support please @native anvil

@native anvil i ask you to contact me please

but not here ,with me in private messages

[native anvil]

Please keep in mind that it is your responsibility to maintain the security of your account. You can try contacting them again.

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[tidal sapphire]

Hello my name is 个KamiKaze个
My account has been banned without apparent reason and i haven't violated the terms and conditions of the game i hope that my account will be returned , i love pubg mobile and i respect your policy very much

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tidal sapphire.

[storm flume]

Please do not use languages other than English, @zenith hamlet. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[zenith hamlet]

Hello

#pubg-mobile

[native anvil]

Hello, how may we help you?

[zenith hamlet]

i have a problem

I won a classic match with no kills and didn't deal any damage, but I didn't get the pacifist title

[native anvil]

Could you please share a screenshot of your career results and details of this match?

[native anvil]

Please share a screenshot of your career results of this match.

[languid rapids]

Hi someone entered me into an official tournament and now I can’t log back into my account. Is there anything I can do

[native anvil]

Please change your game language to English and share another screenshot.

[native anvil]

Could you please elaborate more?

[languid rapids]

Someone registered my id into an official tournament and now I’m locked out of my account

[languid rapids]

I usually log in with Facebook, but it doesn’t let me anymore

[native anvil]

You should win in a Solo mode without any eliminations (0 eliminations) in Platinum tier or above.

[zenith hamlet]

what does probability mean?

[native anvil]

Has your account been compromised? Have you provided any verification codes to anyone else?

[languid rapids]

No

But still can’t login

[zenith hamlet]

what does exception mean

[native anvil]

You have won a match in Squad mode. However, this achievement requires winning a Solo mode match without any eliminations (0 eliminations) in Platinum tier or above.

[zenith hamlet]

it was a squad mode, but without auto-selection

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

You should win in a Solo mode.

[zenith hamlet]

i played alone

[zenith hamlet]

Okay

Thanks

[native anvil]

These are the requirements, @zenith hamlet.

[native anvil]

You are welcome!

[pseudo copper]

Hi, Tom here from Pakistan. Actually I want to report a guy who is selling Pubg Mobile hack on Whatsapp as well as on Daraz.pk

Is there anyway where I can report that guy to that we make the game more stable and secure

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @pseudo copper.

[wanton river]

Hi, why the Red magic 7 don't support 90 fps ?

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[pseudo copper]

Got it

[languid rapids]

@native anvil is there a person I can talk to, ingame contact us is jus a bot showing me articles

[native anvil]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[languid rapids]

For hacked account there’s no agent

[gray sand]

@native anvil , So My Account Has Been Hacked Into Through The Email Can I Get It Back ?
The Person Pretending To Be A Tournament Organiser Which Lead To Registration Process And They Were Given The Code To The Email For The Account And I Thought It Was The Code For The Registration Of The Tournament Which Was The Code To Login Into The Account. He Pretending To Be Apart Of The PUBG Mobile Organisation, Saying That He Wanted Help With His Tournament It’s A Longer Story. But Can I Get Back The Account ?

[gray sand]

<@&481161015728406538> Anyone ?

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[gray sand]

I Don’t Have An Account, And I Can’t Log On And He Kicks Me Off Every 5seconds

[languid rapids]

Ingame contact us doesn’t help either so

[faint patio]

hELLO EVERYONE , i've got the update this morning , i cannot control my player as before , the mouse cursor does not lock and let me move + the qzds movement buttons doesn't work anymore the config it totally right as before i don't know what's wrong with the update

[tidal sky]

Is there any direct way to contact developers? Cause we getting tired for waiting our gaming phones to be support 90 fps
The google form you using here is for what? Dose it go to the official PUBG developers?

[faint patio]

please can anyone help me out ?

[lethal blade]

Pretty sure you need to ask the official pubg server- this is for mobile gamers

[faint patio]

no i play on PC

I open my pc this morning

and it says update

[celest shadow]

You can contact the customer service from the login menu. Select Help in the top-right corner of the login menu.

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[faint patio]

they don't answer i am upset from this morning i wanna play !!!

i have delete totally game loop and download it again ... same thing.. i have the new version of the game but no moving i can't control my character

[lethal blade]

Not sure if it’ll work- but u got any connections to that account? Like email verifications (a email I connect to the main) or phone numbers for codes? Bc then you can get ur account back thru them

[languid rapids]

If someone hacks your account unlinks your social medias and email how can the account be retrieved

[celest shadow]

If your device meets the minimum hardware requirements but cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead.

If you have submitted the form, please be patient for future updates.

[languid rapids]

It’s linked to the hackers mobile number, they’ve unlinked all my stuff

He’s on discord now trying to sell my account for $100

[faint patio]

look

[lethal blade]

U should atleast got a warning from that email/ number so maybe u can trace from that unless Facebook removed it

[celest shadow]

We do not provide support for emulators here. Please visit their website for further assistance.

[faint patio]

they don't answer there is no support team for PC players

[languid rapids]

No warning

[gaunt olive]

Yo I got a issue with pubg

[languid rapids]

Otherwise I’d of done something

[gaunt olive]

Me and my cousin has bet our pubg and who wins 1v1 in room gets the acc but when I invite him it says our version is not matching while we both has updated it

[lethal blade]

Well my only suggestion would be- try see a loophole with Facebook if u can get ur login— bc if that’s what u used to login to pubg- then that’s the main issue

[faint patio]

feels dead inside

...

[tidal sky]

My devices are meeting the minimum requirements by far cause they are gaming flagships and already submitted via the form months ago , that's why I'm asking how effective this form is? Dose it reaches out to the developers or not?

[lethal blade]

Similar to what I asked netan- if they hacked ur email- don’t u have any connections to that email? Or is it a single unit

[languid rapids]

They unlink everything

It takes 7days to unlink nd it jus says unrecognised device when you try log in using one

I had my fb twitter email and mobile connected nd still got stolen

[final mural]

I have the same issue now

[celest shadow]

Yes, it does. It takes time considering there are many different models of Android devices. If you have submitted the form, please be patient for future updates.

[gaunt olive]

@celest shadow yo why can't me and my friend play room together we just updated it and it says the version doesn't match

[gray sand]

No My Email Is Fine , It’s Through Game He Went Basically, What Happened Is He Asked Me To Play With Him For Tournament “Hosted By A PUBG Organiser” I Said Kl No Problem I’ll Help You , He Asked For My ID I Sent Him My ID To Register For Tournament, Then He Said The Registration Will Need Three Confirmation Code , But The Email Was Link To A Different Account That I Gave Him. So When He Logged Into The Account The Email Linked To He Noticed It’s Wasn’t The Account ID That I Sent Him.
I Have Two Accounts My Main And The One He Took I Sent The ID For My Main But The Email To My Alt.

[empty oracle]

How urs is already out? For iOS it’s not out

[celest shadow]

Please perform a routine repair from the login menu and let us know if that helps.

[errant chasm]

Good afternoon, I am writing to you to complain about the blocking of my account in Pubg Mobile, my ID number is 5466117721
The problem is that today I went into the game and found that my account was banned for the reason indicated as making changes to the game code or data, but I want to say that I did not use any cheats or third-party programs to make changes to the game, so I would like to ask you to reconsider the decision and unblock my account, since I am not a cheater and I play fair
I will wait for your answer
Thanks in advance, Maksim

[polar marsh]

Please refer to the private message from @polar marsh for further information, @errant chasm.

[gray sand]

@lethal blade But Customer Service Is Taking Too Long So Idk Manye

[storm flume]

Please refer to this channel's pinned messages for further information, @empty oracle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[lethal blade]

Yeah ngl I lost you at the email alt and main- but everything else seemed to make sense with the game codes- so probably that’s the one way to go

[final mural]

My account got hacked also and he change the number so when i try to log in by facebook or email it send code to his number which he change i dont know what to do

[storm flume]

Please contact the customer service for further assistance, @final mural. Refer to subpoint 5.4 in #faq for further information.

[languid rapids]

@celest shadow then is there a way through customer service we speak to someone who can help nd not a bot?

[lethal blade]

Looks like a lot of ppl fell victim to this codes group

[gray sand]

I Still Have Access To Account , But Like I Need Back Full Access Cause I Can’t Login Through Email Right Now Cause No Codes Are Sending To Email To Link A Number So And Just Kick Me Off Completely

[final mural]

I did it but nothing

[languid rapids]

Yeah he added secondary verification to his number for all linked methods of logging into the account

[celest shadow]

Only the in-game customer service can assist with account-related issues. Please contact them and answer the FAQ bot accordingly. You will be contacted by a support agent afterwards.

[languid rapids]

It’s leads to dead ends every time

[lethal blade]

We’ll best I could suggest is wait for customers service to give u feed on ur code situation- bc in reality even you can see- there’s little that can be done when ur both fighting for control

[gray sand]

But Nothing Is On It , He Wanted My Main With Everything, This Happened Already But This One Got Close Real Close. I Just Logged In He Didn’t Logged Me Out So Am Going To Wait Until Tomorrow To Resend A Code And Link A Number

[gaunt olive]

We did everything we can still didn't work

We del3t3d it and downloaded it like 4 times

And it didn't work

[lethal blade]

Send ID I’m curious abt what he wants

[gray sand]

My Main Or Alt ?

[lethal blade]

The one he wants

[smoky trellis]

Hey guys

[gaunt olive]

@celest shadow didn't work

[languid rapids]

Anyone know what pubg purchase come under with online banking?

[gray sand]

513202230 (Main , The One He Wants)
5576417749 (Alt , The One He Have)

[gray sand]

@lethal blade

[green raven]

#questions please help me with this problem from 12:00, I want to play.I can give you all the data you need

[lethal blade]

Kk

[green raven]

@storm flume @final mural @celest shadow help

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @gaunt olive. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[celest shadow]

Please provide a screenshot that is in English.

[celest shadow]

Use the device that is already logged in with the account. Otherwise, wait 24 hours before logging in on another device.

[gloomy onyx]

I'm not able to get into games since update. It'll say estimated 30s and I'll wait over 5mins and it never joins game. Even with a party

[tacit orbit]

Thats normal coz not everyone has received the update only very few people got the update

[exotic rampart]

Hello why not see update for version 2.4

[wild jewel]

new themes not visible in korean version of pubg

[night cloak]

I had recently logged in with a different device earlier today. Once the update is released I will be able to log back in?

[split mauve]

When is the update?

[supple marlin]

Theres recently been problems when I play. The screen freezes or I get laggy. This only started this week. Is this an issue a few people are facing? Or not and what can I do to fix this

[vague saddle]

when will the update be in the app store?

[twin ermine]

Hello. My account was hacked and another phone number was linked, when I try to log in to my account through Facebook, it requires me to enter a code from my mobile phone and someone else is linked there. All checks from donations and account data are available.

[wary wing]

How to update in iOS?

[light hornet]

is the update on ios yet?

[crystal radish]

When is the update gonna be released in iOS App Store

[elder mirage]

Dear mod
When I am opening game it shows me like this

[abstract sluice]

When uptade on ios?

[night cloak]

Can someone please help me

[lofty pelican]

When is the update for IOS? Does anyone know?

[fallen sail]

When will the event mode start?

[prisma sluice]

how do I update pubg on emulator?

[abstract sluice]

I cant uptade on iphone xr

[haughty harness]

I can’t update on iPhone 📲 ?

[brittle cedar]

Did you find any solution for this yet?!

[night cloak]

yeah, but im having trouble logging in, when im trying to get my sms code im not recieving the code and it says " too many actions try again later "

[brittle cedar]

please let me know if you recieved any answer

[mystic kayak]

Does someone know when Metro Royale gonna start?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @wild jewel.

[mystic kayak]

TYSM

[empty oracle]

Same

[prisma sluice]

ok

[rare sun]

hello admin

i need to know about next star programe

[nimble forum]

i can't climb after the update !!!

could anybody tell me wtf is this ?

[green agate]

You may find the form in our #735483472432594994 channel.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @nimble forum. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[fallen sail]

When will the event mode start?

[fading pewter]

Hi,

This transaction was a mistake and also I didn't get the UC in game please accept my refund request of PKR 1,600.00 for PUBGM PrimePlus(1 month) (PUBG MOBILE) or available it in game , transaction ID GPA.3322-0618-4358-15641.

Game UID : 51343917230
Game username: BWx〆彡Romeo〆

Thanks,
ZEESHAN

[storm flume]

Please contact the customer service for further assistance, @fading pewter. Refer to subpoint 5.4 in #faq for further information.

[fading pewter]

?

Where do i find that

@green agate is it in game ?

[green agate]

Yes.

[fading pewter]

Thanks

And can we have the user name by trx id

@green agate

[green agate]

You should give them both your ID and Username.

[fading pewter]

Yes understand that but

By GPA TRX ID MEANING TRANSACTION ID OF PLAY STORE

[green agate]

Yes, that should be provided also.

You can find it through your email provider.

[fading pewter]

Actually in email we can't get the in game name or uid

It sends the receipt but not the in game name

For that i was asking

[green agate]

You provide them with the name, it doesn't need to be in the screenshot.

[fading pewter]

Uhh ok

Thanks 😊

[lyric cedar]

After update, I keep getting kicked while in the middle of matches, and buttons randomly stop working.

[rare sun]

No seen for next star program

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @lyric cedar. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[steady sorrel]

Any fix ??

Its stuck here

[boreal fable]

Guys, how i can get back account after been hacked?

[ornate prism]

Hello Tencent, I Hope You Can Help Me In This Matter. I Was inactive For 2 Weeks And I saw an update today for Global i downloaded it and tried to logged on to my account and this shows up. Please This Is a misunderstanding I'm using a oppo device Hope you can fix this type of problem.

[celest shadow]

Search PUBG MOBILE in the App Store and update from that interface.

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ornate prism.

[wild jewel]

Where can I find support for the kr one

[celest shadow]

In-game.

[wild jewel]

I didn't no fully understand that....if you could elaborate that would be kind of you...

[celest shadow]

You may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[boreal fable]

But, I don't have acess to account, i cant join in, so i writing there, because in support i can't do that, but i have all information and my email, that was at account

[celest shadow]

You can contact the customer service from the login menu. Please understand that we are unable to assist with account-related issues through the community as we are not affected with the in-game customer service.

[boreal fable]

Okay, i just asking

Thanks

[grand dagger]

Metro Royale 😭😭😭😭😭😭

[cyan citrus]

What is the device you are using and from where did you download the game?

[grand dagger]

Why is there no Metro Royale in the update?😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭

[cyan citrus]

It will be available from January 9, 2:00 UTC, @grand dagger.

[grand dagger]

(

I don't need to play pubg without him

[exotic rampart]

Why pubg mobile not update for game loop

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @exotic rampart.

[steady sorrel]

Is WARP the best VPN/DNS to play pubg mobile global version ?

Please help, I am facing high ping problem 🥺🙏🏿🙏🏿

[balmy wolf]

I have to confirm that if our teammates triggered back for honour challenge so their target location will also be visible in our map? @cyan citrus @native anvil

[storm flume]

Please refer to subpoint(s) 3.18 in #faq for further information, @steady sorrel.

[tawny sage]

My account has been hacked

I need help

[steady pebble]

https://www.tiktok.com/@ngthaocnc1?_t=8YnNzznnrhV&_r=1 live hacking ??

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @steady pebble.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[eternal arrow]

2.4 update link?

[feral forge]

You may refer to the announcement in #news.

[ruby minnow]

@steady pebble same with me

@tawny sage same with me

[balmy wolf]

@feral forge @cyan citrus

[tawny sage]

I can’t login to my account

It’s link by phone number

[storm flume]

Please contact the customer service for further assistance, @tawny sage. Refer to subpoint 5.4 in #faq for further information.

[tawny sage]

I paid in my account more than 35$k

[storm flume]

Please avoid going off-topic, @ruby minnow. You may have unrelated conversations in #chat.

[cyan citrus]

As mentioned previously, please reach out to the customer service in-game for further assistance. We cannot help you with compromised accounts through the community.

[balmy wolf]

Why my question being ignored?@cyan citrus

[cyan citrus]

Sadly, I don't have information regarding this at the moment, @balmy wolf.

[balmy wolf]

Can you please ask for that to Error, will reply me later.

[tawny sage]

You don’t help anyone

I try to send you in pubg

No one answered

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @tawny sage. Please wait patiently.

[split wharf]

Hey can we change country region for eu account?

[cyan citrus]

It not possible. The option is to change country/region settings is not available for the accounts registered in European continent, @split wharf.

[grim seal]

I don’t understand what is this i am trying to set my new password because i forgot my previous why its saying incorrect password while i am trying to set new

[split wharf]

U can see the screenshot in media i have posted 2min ago i m getting option to change now ( that account is in EU region) after the update ,before the update i m not getting the option to change country region

[cyan citrus]

You should first use the same password in the Confirm Password category, then tap OK.

[balmy wolf]

Now, after update the accounts who are created in eu regions will also able to change region. It's a new feature.

[grim seal]

I do not remember my old password how can i use it

[cyan citrus]

Thank you for the information. Will forward it.

[chilly spade]

Just enter the same password you are trying to set in confirm password tab.

[grim seal]

Its not working mate wait i will send you ss

[grim seal]

Its not working any option to remove number ? I am unable to set new password and I didn’t remember old one

[cyan citrus]

You should first use the password that is same in both Set Password and Confirm Password categories, @grim seal.

[night cloak]

Is there a PUBGM live full apk link?

[grim seal]

Its not working mate todays limit exceed i will show video proof to you tommorow thanks

[cyan citrus]

You can download the game through PUBG MOBILE website: https://www.pubgmobile.com.

[night cloak]

Thx

[cyan citrus]

You're welcome!

[nimble forum]

i couldn't find the pinned message on how to uninstall gameloop correctly

[cyan citrus]

This is a community support channel for PUBG MOBILE, @nimble forum.

[nimble forum]

could you please show me how to uninstall gameloop and delete its hidden files

[cyan citrus]

No, we cannot help you with this. As mentioned previously, we provide community support only for PUBG MOBILE, @nimble forum.

[deep narwhal]

Hi there
i want to play ranked im bronze 3 but i just cant get a match )=

[cyan citrus]

What is the device you are using, @deep narwhal?

[deep narwhal]

Gameloop and im talking about yesterday right now im updating

[cyan citrus]

It should be because you are currently very low in rank and unable to find players of the same rank to match with, @deep narwhal. Also, keep in mind that emulators have relatively less total players compared to mobile platforms, so a higher matchmaking time can be expected.

[deep narwhal]

is there any Rank distribution numbers
like on what is the usual rank of players

[brisk spade]

bro i need help\

my id is getting ban 4th or 5th time by the network erorr

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brisk spade.

[cyan citrus]

Players from Bronze to Silver will only match with other players of the same rank, while players with Gold and above rank will only match with players of the same rank.

[dark lotus]

So is there anything you can do here?😥

[storm flume]

Please contact the customer service for further assistance, @dark lotus. Refer to subpoint 5.4 in #faq for further information.

[faint ridge]

When the uc station is coming back

@native anvil

[chilly spade]

There is no ETA of the uc station.

[faint ridge]

Eta ?

[chilly spade]

Exact time of arrival.

[faint ridge]

O okay 👍

[faint ridge]

May be it come at rp ending

Time *

[tropic glacier]

My account has been suspended without doing anything. What should I do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tropic glacier.

[empty oracle]

@PG

[short igloo]

Is this server associated with pubg mobile lite?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @short igloo.

[short igloo]

Unfortunate, a random pubg m lite selling haxx got recommended to me so i thought i could do some action .

[storm flume]

Please avoid going off-topic, @wooden blade. You may have unrelated conversations in #chat.

[wooden blade]

jus report

[cobalt kelp]

It is not possible to change the country until after 30 days. Please solve the problem 5563389294

[feral forge]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[storm flume]

Please do not use languages other than English, @cobalt kelp. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wary garnet]

My Facebook account no longer logs in properly and instead makes me create a new profile. Who do I contact for help?

[cyan citrus]

It means that either you are using a different social media account or the linked social media account was removed from your PUBG MOBILE account, @wary garnet. For further assistance with this, you may try contact the customer service through inside the game.

[cursive sinew]

Who can help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cursive sinew. Remember to read through #faq before asking questions in the support channels.

[light hornet]

i can’t login my acccount it says u need to wait because u logged in to much times how long do u need to wait ?

[cursive sinew]

is there any authority

[cyan citrus]

Please share a screenshot of the issue you are facing.

[cyan citrus]

Hello! How may we help you?

[cursive sinew]

Hi sir, After the update, I used the room 1-day room card, I had 27 1-day room cards, used them all at once

[cyan citrus]

Do you have a video recording of using the room cards, @cursive sinew?

[light hornet]

it just says todays device login limit has been reached. Please login in a new deivice to continue playing

[cyan citrus]

Please share a screenshot, @light hornet.

[light hornet]

ok

[cursive sinew]

no it doesn't, but it still shows 26 days as valid

[light hornet]

@cyan citrus

[cyan citrus]

Please use your old device to log into the game or try again tomorrow to log in with the new device, @light hornet.

[light hornet]

this is my only device

[cyan citrus]

Please share a screenshot of the room card you have used.

[cyan citrus]

If you are currently logged in on a different device, please use that device to log into the game for today.

[light hornet]

I will login tomorrow

[light hornet]

I’m on phone

logged in and idk how to play

I’m on iPhone 14 but no 90 fps option

[cursive sinew]

@cyan citrus I wanted to use only 1 day card, but it used all 27 cards.

[cyan citrus]

Has it always been like this?

[cyan citrus]

It may not be possible to revert this, but you can try to contact the customer service in-game for further assistance.

[cursive sinew]

thanks for your help, but used 27 1-day cards even though I didn't want to use them all it's not my fault.

[light hornet]

Yea

[cyan citrus]

I understand. However, there is indication before you press the OK button and you can select the number of room cards you want to use. As mentioned previously, you can try to contact the customer service in-game and see if they will be able to help you with this.

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[tropic hawk]

Good morning, After adding the country change button, will it always be available, or is it a mistake and it will be fixed, and if it is always, is it when I want to challenge To Egypt, do I choose to change after 30 days directly, and I will have the store refund, the presence in the country of Egypt, in addition to the bonus tournaments

[cyan citrus]

We don't have information in this regard at the moment, @tropic hawk. Regarding your second query, I don't understand what you mean here. Please rephrase it.

[stark jacinth]

I ask your honor to solve a problem. I am Ban's sister for a year, and I did not know who was playin

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stark jacinth.

[cyan citrus]

Please refer to the previous response you received, @night cloak.

If you have already submitted the form, your only option is to wait patiently. We cannot help you with this any further, @night cloak.

[gusty jacinth]

This pubgm server need to optimise bro @cyan citrus to much laggy even network is good i try to crouch but after half second its stand up automatically

[cyan citrus]

Please share a video recording of the issue you are facing, @gusty jacinth.

[gusty jacinth]

No video right now but when i enter lobby those lobby graphics look like so trash man new update lots of bugs even i also know u are facing same problem

Pubgm need to fix those bugs no need to focus on ugly outfits

And next time when i will face that problem i will do record and share

[cyan citrus]

Please download all the resource pack files under Recommended Resource Pack in the Resource Management Center and see if it will make any difference.

[gusty jacinth]

All downloaded maybe its not my fault its game fault bro new update = lots of bugs

[cyan citrus]

You can also try to repair the game one time through the login menu of the game, @gusty jacinth. If the issue persists, please share separate video recordings of both the issues.

[gusty jacinth]

Im not playing now when i will play i will do record

[gusty jacinth]

I did like routing repair + i uninstall my game two three time

[cyan citrus]

Got it! Please take your time.

[gusty jacinth]

Look at this bro

What kind of bug is this

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @gusty jacinth. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[gusty jacinth]

My report gonna be ignored 😂 hahaha also u guys need screen recording i cant do because its not happening every matches

It’s happening sometimes

Maybe I faced five/six time

[cyan citrus]

Your report will not be ignored. It will be reviewed by the community manager and forwarded to the concerned team. And, yes, we need a video recording if you would like to report issues through the community. If you do not have a video recording, you may contact the customer service in-game for further assistance, @gusty jacinth.

[gusty jacinth]

I did like every time idk when its gonna be solve also i cant do record because i dont know when its gonna be happen haha btw i will try if it’s happen again in future @cyan citrus

[gritty mantle]

is there a way to track a player's pubg stats on my discord?

[cyan citrus]

It is not possible at the moment, @gritty mantle.

[gritty mantle]

cheers

[brazen tusk]

Play alot

[feral forge]

Feel free to ask other players in #pubg-mobile.

[turbid dew]

giv me link us bupg

[feral forge]

Can you please elaborate?

[grave cargo]

#pubg-mobile please HELP💟My account was banned for 10 years just like that, I've never used cheats, please help me get my account back

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grave cargo.

[onyx plover]

after new update my account will not anymore login with Gmail , what should be do ?

?

[cyan citrus]

What is the issue you are facing when trying to log into your account, @onyx plover?

[onyx plover]

My accounts all on Gmail . and just fb and Twitter worked

in my country is a boycott and fb and twitter is blocked

xD

[cyan citrus]

I understand, but what is the issue you are facing when trying to log in with your Gmail account, @onyx plover? Could you add more precise details about the issue or share a screenshot?

[onyx plover]

Okay let me

[cyan citrus]

This is emulator, @onyx plover. Please try to repair the game one time through the login menu and clear game cache. If the issue persists, you may visit the website or Discord server of GameLoop for further assistance: https://www.gameloop.com/.

[onyx plover]

I removed all of data from gameloop even from registery

and Install again

[cyan citrus]

Can you try to change your DNS server, @onyx plover?

[onyx plover]

but still not working

[onyx plover]

I can but tell me why should be used DNS on Germany ?

If you have a DNS give me please

[cyan citrus]

It might be an issue with your network. Changing DNS might resolve the issue, @onyx plover.

[cyan citrus]

You may refer to instructions provided here: https://developers.cloudflare.com/1.1.1.1/setup/windows/.

[onyx plover]

okay I will try it thank you

[cyan citrus]

You're welcome, @onyx plover!

[bold tundra]

I returned to the game after a long time ago (a video about metro royale made me do it haha and I'm glad to return as well)
The thing is, how do I acces metro royale mode? Is it unavailable right now cause I don't see it anywhere

[onyx plover]

I used 1.1.1.1 but still same problem

[cyan citrus]

It will be available from January 9, 2:00 UTC.

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[night cloak]

Hello , my gyroscope not working great

[bold tundra]

Oh okay. Thanks for the info

[night cloak]

Help pls

[cyan citrus]

Could you please add more precise details about the issue you are facing?

[cyan citrus]

What is the device you are using and from where did you download the game?

[cyan citrus]

You're welcome!

[night cloak]

I look down gyroscope move up, i look right side gyroscope move left side , and same Next side

[night cloak]

Xiaomi Redmi Note 10 5G I played before there was nothing like that but I had a little break I installed and I have it

[cyan citrus]

From where did you download the game, @night cloak?

[night cloak]

Google Play

[night cloak]

I look down gyroscope move up, i look right side gyroscope move left side and same Next side

[cyan citrus]

Please clear game data one time and try to open the game again. Keep in mind this will delete all the game data including any resource files you have previously downloaded.

[night cloak]

No work

[cyan citrus]

Did you clear the game data, @night cloak?

[night cloak]

Yes

[cyan citrus]

Please try to clear game data one more time and this time restart your device and try to open the game again, @night cloak.

[night cloak]

Ok give me 5min

[night cloak]

No work

[cyan citrus]

Can you check if you have developer options enabled for your device, @night cloak?

[night cloak]

Yes

I have developer options

[cyan citrus]

Can you try to disable the developer options and then try to open the game, @night cloak?

[night cloak]

Ye

No work

[cyan citrus]

How much internal storage is available in the device, @night cloak?

[cyan citrus]

Please disable the Gyroscope Reverse option in the Advance Control settings of the game and try to use the feature again.

[night cloak]

14GB

[willow bolt]

@cyan citrus what is this ??? I don’t get it ?

[night cloak]

Ok this fixed only down and up , but how fix , how į look right but gyroscope move left , and how į look left gyroscope move right side

[night cloak]

Now 16

[cyan citrus]

If you tap on Accept, then nothing will happen. If you tap on Disagree, it will prompt you to delete your account.

[cyan citrus]

Try to disable the Gyroscope option and enable it again.

[willow bolt]

What is means if I want to transfer my data to economic area ??? @cyan citrus

[night cloak]

Į try but no working this

Į try all

[onyx plover]

😊 Here mean on GAMELOOP server

[cyan citrus]

It is not possible. You cannot transfer your account outside of European Economic Area.

[cyan citrus]

Please try to perform a routine repair of the game from login menu. Before doing that, make sure that Gyroscope option is disabled.

[onyx plover]

lol after 3 min slow down , he will be solved my problem . xD hopeless

[calm bone]

I have a problem with my AirPods, when I play with them, the microphone does not work.

[cyan citrus]

Please try to reset your device settings through Settings > Backup & Reset > Reset settings. After that, restart your device and try to open the game again. If the issue still persists, please uninstall the game and install it again from Google Play Store.

[cyan citrus]

Are you trying to use the microphone of the AirPods or the microphone of your device?

[cyan citrus]

Please do as advised there. We unfortunately will not be able to help you with this any further as we provide community support only for mobile platform.

[night cloak]

Thank you 🤗

[cyan citrus]

You're welcome, @night cloak!

[onyx plover]

@cyan citrus Please remember if anybody has a same issue , just tell him install Gameloop 32 bit : )

[calm bone]

microphone of my Airpods,it doesn’t work only in pubg mobile

[cyan citrus]

Can you try to use the microphone of the device instead, @calm bone?

[calm bone]

can you explain how do it

i use use Airpods because it have good sound in game

but microphone doesn’t work(

[cyan citrus]

Just use the microphone of the device like you would normally do. It is possible that the game is prioritizing the device microphone to prevent any latency issues.

[calm bone]

okey

thanks

[cyan citrus]

You're welcome, @calm bone! Also, this issue has been reported in #1041773364529864754. You may provide your details there.

[silver hornet]

I can't log in to my account

[cyan citrus]

Please add more details about the issue you are facing when trying to log into your account, @silver hornet.

[tropic hawk]

I suffer that inside the store there is a redemption section with crystals. This store differs from Arab countries to Singapore, America, and so on, and this store is hidden in my account. When I transfer to the country of Egypt, will the Arab countries store appear to me
And this is the tournament I'm asking about

[silver hornet]

most likely, the account was stolen when trying to log in, writes the wrong username or passwords

[cyan citrus]

Bonus Challenge is only available in select regions at the moment. We do not have list of regions in which the Bonus Challenge event is available.

[cyan citrus]

What is the login method you are using?

[silver hornet]

email and password, via vk does not work

[cyan citrus]

Have you tried to log in with the verification code, @silver hornet?

[tropic hawk]

I know this from the specific regions where I reside, but because of a problem when creating the account, I chose a European country. I did not find the availability of these tournaments. Is it after adding Egypt as a country that I can participate in?

[silver hornet]

yes but the code didn't come

[cyan citrus]

As mentioned previously, we don't have information regarding this.

[cyan citrus]

Have you tried to reset your password of the linked e-mail?

[tropic hawk]

Well, I'm sorry if I ask a question and repeat it, but this matter is important to me
Do you allow login using discord It will continue because it appeared in one of the updates and disappeared

[silver hornet]

Yes

[west tendon]

@cyan citrus what is the solution of terminated connection error?

[silver hornet]

I completely lost access and my friend said my nickname has changed

[muted coyote]

I want to help

[abstract rapids]

Go back to the sound and untie your developments, PUBG. I swear to God that the game is starting to slow down with time. Let us talk to everyone if someone dies.

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[muted coyote]

OK

[cyan citrus]

Could you please add more details about the issue you are facing?

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @west tendon.

[simple hollow]

@cyan citrus 37 in game support tickets filed not 1 properly addressed or any issue resolved with PubG Mobile Support. And your buddy SHOAB in beta is completely useless to helping customers

[cyan citrus]

If you believe your account is compromised, please reach out to the customer service in-game for further assistance.

[cyan citrus]

What is the issue you are facing?

[simple hollow]

@cyan citrus @silver hornet this won't work in game support will only tell you they can't help you. I tried this for 7 months and had even had to email support teams that never reply

[west tendon]

▫️ Change DNS settings. Refer to subpoint 4.3 for further information.

where to change

[cyan citrus]

I understand, but what is the issue you are facing? Could you please add more precise details about the issue?

[cyan citrus]

Please refer to #faq sub point 4.3 for further instructions.

[simple hollow]

@cyan citrus my issue is that in game support, email support and any other support refuse to or don't know how to assist me even when providing all needed information requested

[cyan citrus]

What do you need help with, @simple hollow?

[simple hollow]

I lost my account April 13th 2022 and even with request stating my account was compromised sent from my account support allowed me to be locked out before even addressing the issue then after provided all proof and receipts from 2+ years worth of purchases. 100s of receipts. In game verification device verification and all verification needed by support provided. Your support teams have continued doing nothing and sending me to another support team

[cyan citrus]

Your account security is your own responsibility in the first place. We only provide community support through this platform and we are not affiliated with any of the customer service, @simple hollow. If you are facing an account related issue, the only way to seek help is through the customer service, either through the customer service of your social media accounts or the in-game customer service.

[simple hollow]

8 months 37 support tickets and no resolution. I've even considered lawsuit to recover the $10,000+ spent on I'm game purchases.

@cyan citrus this was not done threw social media. This was in game issue while I was logged in

[hollow laurel]

How to make non HD game into HD, Which resource pack i have to download in gameloop?

[simple hollow]

That account was compromised by in game methods due to the lack of security in your server. Hacker's in a game can gain access to your information if they load into the same game as you. All accounts can become compromised if a hacker is playing the same game in game they gain access to information about every player in the lobby

[cyan citrus]

Please make sure that secondary verification is enabled for your PUBG MOBILE account, so nobody can enter your account, @simple hollow. We unfortunately will not be able to help you with your issue any further through the community. Please continue with the customer service and avoid being persistent after you have been answered.

[cyan citrus]

It should be Lobby HD Resource Pack under High-Quality Images and Audio.

[sterile trail]

Don't like new event mode.. 😡

[cyan citrus]

That is unfortunate. Could you please add more precise details about your concern, @sterile trail?

[sterile trail]

Iam not paly erangle. Only play livik... Enemy full camping hill top and building.. We can't spot them bcz event mode special ( same as spiderman item sorry i forgot name) item use.. Enemy moving very fast.. Then recall landing flight root very long length.. Too much therdparty fight. Livik map is small map but respam landing.. Very bore when enemy jump to flight they land fighting area and caming and fight therdparty.. Kill..

[cyan citrus]

You may provide your feedback about this through the #996458713126797405 channel in compliance with the channel's guidelines, @sterile trail.

[meager pumice]

Some features didnt come from patch notes is it coming or?@cyan citrus

[cyan citrus]

Which features, @meager pumice?

[meager pumice]

Popularity,metro it didnt come

Nothing changed

[versed dawn]

Hey, im confused whether or not its a different hair. Please help.

[meager pumice]

All is same as before update

[versed dawn]

@cyan citrus

[storm flume]

Please do not use languages other than English, @tawny sage. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

The !rank command is disabled in this channel, @meager pumice. Please execute the command in #481204134859505684 instead.

[cyan citrus]

Metro Royale will be available from January 9, 2:00 UTC. These are the changes that were made regarding the popularity gifts:

[meager pumice]

Didnt see this in game

For now

Maybe will come

It will maybe be from next monday

[cyan citrus]

What you did not see exactly, @meager pumice?

[versed dawn]

@cyan citrus

[cyan citrus]

It is the same hair style that you pointed out in your screenshots.

[versed dawn]

if i buy it, will it give me this hair as i dont have it ?

[cyan citrus]

No. Also, this has been reported in #1055091372140535819, @versed dawn.

[meager pumice]

Why i dont have title for weekly ranking?@cyan citrus

[versed dawn]

ah ok, thank you!

[cyan citrus]

Are you currently in top 100 in the server rank of Popularity or Clout ranking?

[meager pumice]

No,Its for server only not for weekly?

[abstract rapids]

If I kill I can't talk to others in general why

[cyan citrus]

I meant This Week ranking for the server in the Popularity or Clout ranking.

[meager pumice]

No i am not

Its weekly popularity ranking not server

There in patch notes

[cyan citrus]

It is Weekly Ranking under the Server ranking, @meager pumice. There is Server ranking and there is Friends ranking.

[meager pumice]

Alright now i know thanks

[wild jewel]

whenever i change my DNS i get 5 minute ban

[primal rivet]

oof

Really Pubgm? I'm not even that good to get accused cheating 💀 Guys don't wipe a squad of Indians alone or they will report you for hacking 🤣

so here

[wild jewel]

aaa thank you

[cyan citrus]

You are welcome, @meager pumice! And, yes, none of the players have received the newly added rewards yet. The top 100 players will get rewards based on their weekly server rankings every Monday at 00:00 UTC.

[primal rivet]

cmon pubgm i mean look at these shtty stats. how come i got accused cheating???🤣 just casually playing with a friend when the game forced me to leave the game

[meager pumice]

Yes i know that for rewards i just didnt know which one gets now i know all

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation, @omidking.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[primal rivet]

what if I'm not? is there anything they will give for compensation?

[cyan citrus]

What do you need to the compensation for, @primal rivet?

[primal rivet]

I'm playing duo-squad with my friend. Got a squad wipe (which is easy at gold rank) then i got forced to leave the match lmao

[primal rivet]

I'm kinda grinding for an event to get songs thingy on profile

[burnt cliff]

wikendi is it closed

?

[meager pumice]

No

[cyan citrus]

You will be able to play normally after you are placed out of security observation and regulate your in-game behavior. Please refer to my above response again and read the support article. Please use the File Claim option or contact the customer service in-game for further assistance. We will not be able to help you with this any further through the community.