questions

[teal geyser]

My id got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @teal geyser.

[unkempt wagon]

do i have anyway to appeal?

[cyan citrus]

Can you share a screenshot of the current storage permissions for PUBG MOBILE?

[night cloak]

Also PUBG: New State works perfectly normal

[night cloak]

sure

[unkempt wagon]

besides ingame assistance

[cyan citrus]

We unfortunately will not be able to help you with this any further through the community.

[unkempt wagon]

ok

[night cloak]

also i tried everything in settings, nothing works

i will send screenshots in english

[viscid sun]

Can we banned him?

[cyan citrus]

From where did you download the game?

[night cloak]

Google Play Store

[ivory tide]

Hello my account has been hacked anyone to help me

Someone logged my account attacked his phone number and enabled 2 step verification

Now I can’t login through my attached email and twitter because it says unrecognised device

[cyan citrus]

Got it! Try this. Go to your device Settings > Privacy > Permission manager > Files and media and from there select PUBG MOBILE and try to enable the permission.

[night cloak]

okay i ll try to find it, brb

[storm flume]

Please contact the customer service for further assistance, @ivory tide. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

It dosent work...

[cyan citrus]

In the permission manager, there should be a separate option for Storage, @night cloak. Select that option, select PUBG MOBILE, take a screenshot of it and share it here.

[night cloak]

okay lemme check it

[ivory tide]

Anyone there??

Customer service has only suggestions

[night cloak]

It dosent have seperate option for storage

[cyan citrus]

Tap on "see all PUBG MOBILE permissions" and check there. Also, can you check under Additional permissions? If that does not work, please clear game data of the game one time and reset your device app preferences through device Settings > System > Reset options > Reset app preferences. After that, restart your device and try to open the game again, @night cloak.

[night cloak]

okay and i checked everything theres no permission for storage only for files and media now i ll go and restart my phone and do what you said

[cyan citrus]

We unfortunately cannot help you with compromised accounts through the community. You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative.

[ivory tide]

I tried it but there was no option to talk to a representative

Can you please create a ticket for me

I want to continue through email

[cyan citrus]

No. There is nothing we can do to help you with your issue through the community. Please continue with the customer service, @ivory tide.

[night cloak]

it dosent work

[cyan citrus]

Did you reset the app preferences, @night cloak?

[night cloak]

ye and even 2nd time

[cyan citrus]

Can you try to reinstall the game one time, @night cloak? You can let us know if the issue still persists.

[night cloak]

okay i will reinstall game for 10th time

[night cloak]

nope it dosent work

but im confused bcs Call of Duty Mobile and PUBG: New State work normally and just fine and i have only problems with PUBGM

[weary tulip]

Bro why this happening? How to solve ?

[night cloak]

If everything else works normally than PUBGM is issue

[cyan citrus]

Can you take a screenshot after you tap on ''See all PUBG MOBILE permissions''? Also, can you share screenshot of your storage permissions for the other application you're referring to?

[night cloak]

or idk

[night cloak]

okay fine i can aswell screenshare if you want

Does anyone know how I can increase my merit?

[cyan citrus]

You have already been answered for the same issue. Please avoid repeatedly asking about the same matter and reach out to the customer service in-game for further assistance.

[grave verge]

Had this preinstalled in my phone
What is even that.

[cyan citrus]

Merit recovery is related to time spent playing the game and in-match performance. Repeat violations will result in merit recovering more slowly.

[night cloak]

"see all PUBg permission" leads me back to beggining

[cyan citrus]

Can you check if you have developer options enabled for your device and try to disable the developer options, @night cloak?

[night cloak]

they are and i will disable it

[frosty venture]

Is there anyway i can unlink mobile number from global account?

[night cloak]

it dosent work

[cyan citrus]

You can only change your linked phone number, but you cannot remove it.

[frosty venture]

Ok Thanks. Plzzzz tell me one more thing how much time it takes to change?

[cyan citrus]

After disabling the developer options, try to disable the app permissions and then clear game data. After that, restart your device and enable the storage permissions again. Try to open the game again. If the issue still persists, please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[cyan citrus]

Changing the linked phone number will be instant, but you will need to meet the mentioned requirements first when trying to change the phone number.

[frosty venture]

Ok Thanks Bro ❤️ Appreciated ❤️

[night cloak]

It dosent work

[civic wagon]

Dear sir/madam,
My account was broken into around 4-6 months ago
I have no links to this account, i wrote to support and i must have some link to the account but the person who broke into my account has full access what am I supposed to do please respond asap thanks

[neat remnant]

What should i do when someone from my team is trying to nade me? If I nade him back I will be disabled for the rest of the game but if I don't nade him back I will die from him...

[upper ginkgo]

I did not cheat and did not commit any violation of the rules and my account was banned for ten years of injustice. Please review my account please id:5574051352

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upper ginkgo.

[cyan citrus]

What is your Android version?

[night cloak]

12

[civic wagon]

@cyan citrus

[cyan citrus]

Please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[cyan citrus]

If you don't have access to your PUBG MOBILE account or any of the login methods linked to your PUBG MOBILE account, it is highly unlikely that you will be able to recover it. You may try to contact the customer service again or create a new account to continue playing the game.

[civic wagon]

Bruv

R u mad

Lvl 83 acc

Wasted

[cyan citrus]

You should report such behavior directly through in-game using the built-in report feature or the customer service.

[civic wagon]

I spent over 500£ on this account

And u tell me to get a new one

[cyan citrus]

Your account security is your own responsibility. We unfortunately cannot help you with your issue through the community.

[storm flume]

Please avoid going off-topic, @gaunt olive. You may have unrelated conversations in #chat.

[civic wagon]

Wdym

Look

My twitter was hacked
My facebook was hacked
My email was hacked
And blame it all on me?

[inner thorn]

where I can get support about banned accounts?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inner thorn.

[torn raft]

Dear PUBG Corporation,

I am writing to express my frustration and disappointment with the recent ban of my PUBG account. I am extremely upset that my account has been banned, especially since I have done nothing wrong and believe that the ban was issued in error.

I have been a loyal player and have always strived to follow the terms of service and play fairly. I have never used any cheating software or violated any of the game's policies. I am confident that I have not done anything to deserve a ban, and I strongly disagree with the decision to ban my account.

I am requesting a review of my account ban and ask that you consider lifting it as soon as possible. I have attached evidence and a detailed explanation of the events leading up to the ban, and I hope that this information will help to clarify any misunderstandings.

I understand that PUBG Corporation has a responsibility to maintain a fair and enjoyable gaming environment, and I apologize if my actions have contributed to any negative experience for other players. However, I believe that my account ban is unjust and ask that you reconsider your decision.

Thank you for your attention to this matter. I look forward to your response.

Sincerely,
hjaj

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torn raft.

[civic wagon]

I am making a complaint i have the rights to give me the email please of all your support reach outs, this is outright outrageous

I spent 10 hours x day on arena master

And u tell me

get another acc

[cyan citrus]

We cannot in any way help you with compromised or stolen accounts through the community. Your account security is your own responsibility and it is your responsibility to put necessary measures like a strong password, two-factor authentication, and to never share your login information with anyone. Please avoid repeatedly asking about the same matter after you have been answered, @civic wagon.

[civic wagon]

Give me email of complaint

Please

[cyan citrus]

The only recommended way to contact the customer service is through inside the game, @civic wagon.

[zinc grail]

Tell me, I ran into a problem, fulfilled all the conditions for obtaining the pacifist achievement, won a solo match, in a classic match, without killing anyone or causing damage. Achievement failed

[native anvil]

You should win in a Solo mode without any eliminations (0 eliminations) in Platinum tier or above.

[somber magnet]

Support banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @somber magnet.

[zinc grail]

I am the master

all conditions were met, solo play, classic match, didn't kill anyone and didn't hurt anyone, took first place in the match, ace master rank. Achievement didn't count!
perform again complete nonsense.

[night cloak]

I've been banned for 10 years unfairly can you help me sir

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[native anvil]

Could you please share a screenshot of your career results and details of this match?

[zinc grail]

sent in private

[errant atlas]

Freezing me for 2 months, can you help me

[native anvil]

Please share a screenshot of the issue you are facing.

[errant atlas]

Screen shot of my problem. i am waiting for your reply ? @native anvil bro

[polar marsh]

Please refer to the private message from @polar marsh for further information, @errant atlas.

[civic wagon]

Hi
Where can i make a complaint?

Official complaint
Not from discord or in app which is a bot

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[native anvil]

Could you please elaborate?

[civic wagon]

Read from here

@native anvil

I was muted for asking email for conplaint

So give me the email please

[native anvil]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game. The e-mail is only meant for general queries, not account related issues.

[civic wagon]

Yes complaint

I am writing to all news outlets

[native anvil]

You have already been answered. Please continue with the customer service and avoid repeatedly asking about the same matter, @civic wagon.

[civic wagon]

Talking how pubg mobile supports scammers and how I lost 5 years of my life and 1000£

[night cloak]

Id like to give a medal to the person deciding that all talent semi finals are held on 24 and & 25 and finals on 31st December

[civic wagon]

@native anvil just saying,
My mother is extremely unhappy she is writing to all news outlets on my situation and take legel actions

[opaque parcel]

@native anvil in semifinals if in any one match we come in top 2 then we will qualified for next round??

[native anvil]

Teams that advance to the Semi-Finals will be divided randomly into 4 groups. Each group will play 3 consecutive matches and the top 2 from each group will advance to the Final Round. Teams that qualified in the Playoffs will play 3 matches, the top 2 will go into the Final Round.

[native anvil]

Could you please elaborate more?

[azure hill]

Did you try unchecking the "remove permissions and free up space option" after you do that simply restart your phone and reinstall the game. But I'd recommend that you download it as an apk from pubg mobile website this time instead of play Store

[night cloak]

i have 100GB of storage plus 120GB on SD Card

[azure hill]

It's not for your internal storage but to save the memory in your ram

[night cloak]

oh im dumb i didnt read

[azure hill]

Try what I said, hopefully your game should work fine after

[night cloak]

okay thx i will try

[azure hill]

Yw

[night cloak]

OMG it works! Tysm

[azure hill]

You're welcome

[night cloak]

Thx a lot

[azure hill]

Anytime bro 🖤

Have fun

[night cloak]

thx and you too

[buoyant quiver]

Hey

Does someone have any news about when BGMI is coming? It's getting boring to play a single themed mode everyday with No rp, no new crates and no updates💀

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @buoyant quiver.

[fair condor]

My account has been banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fair condor.

[tired wind]

help

@tired wind

<@&481161015728406538>

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tired wind. Remember to read through #faq before asking questions in the support channels.

[tired wind]

hi

@polar marsh

i want delete my pubg account

<@&481161015728406538>

[static sleet]

Please refrain from misusing the moderator mention, @tired wind.

You may delete your game account via in-game.

[tired wind]

how?

any one help me?

[static sleet]

From the Settings in game.

[night cloak]

Settings bro

[tired wind]

i cant see any delete option

[native anvil]

This feature is only available for iOS devices for now.

[tired wind]

what can i now?

[night cloak]

Why do u want to delete your acc?

[tired wind]

i have another ace

81 lev

emulator player

[native anvil]

Please refer to this reply, @tired wind.

[tired wind]

what?

[native anvil]

You should use an iOS device to delete your account, as this feature is not currently available on Android devices.

[tired wind]

ok

[stray vortex]

My internet is fine but in my phone ping is getting high when enemy come close but in my pc everything is working fine

[native anvil]

In-game latency depends mostly on your network environment, the server you are playing on and your internet connection. Please make sure that you have a stable internet connection and try to reset your network settings. You can reset your network settings through device Settings > Connection & sharing > Reset Wi-Fi, mobile networks and Bluetooth. After you reset your network settings, restart your device one time and see if it will make any difference.

[bronze skiff]

pls in one is online

any one

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bronze skiff. Remember to read through #faq before asking questions in the support channels.

[bronze skiff]

i take ban one day

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bronze skiff.

[night cloak]

Wdym?

[agile hare]

@native anvil اللعبه عندي من الصبح كده والنت شغال كويس في كل المواقع ؟

[storm flume]

Please do not use languages other than English, @agile hare. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please refer to subpoint(s) 4.8 in #faq for further information, @agile hare.

[ancient cedar]

How to stop auto pickup of this thing?

[cyan citrus]

It unfortunately not possible at the moment, but you may provide your feedback regarding this through the #996458713126797405 channel in compliance with with the channel's guidelines, @ancient cedar.

[ancient cedar]

[cloud vigil]

My Acc Was Banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cloud vigil.

[cursive iron]

Is red magic 7s pro is gonna get 90hz support ? I have one but there's no 90hz in-game.

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @cursive iron.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[civic wagon]

Send me google play support link please for account restore

[cyan citrus]

You can contact the Google's customer service through https://support.google.com/, @civic wagon.

[civic wagon]

No

You don’t understand me

https://www.pubgmobile.com/act/a20210922unbind

What is this for?

@cyan citrus

Why is it blank for me

[cyan citrus]

This feature is still in beta and is not available to all players.

[lean hazel]

Hello there,
My account got stolen today and got banned for 3 months for suspicious behavior
I want some help please i have 3 linked connection
My id
5261840372

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lean hazel.

[opal laurel]

My Acc Was Banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @opal laurel.

[heavy trench]

My account was banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heavy trench.

[placid hawk]

سلام عليكم

pls help me

[ripe portal]

Hello.. I found the personal assistant Dima, but she does not respond to me. What is the solution?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @placid hawk. Remember to read through #faq before asking questions in the support channels.

[devout rose]

Hello, I got banned in pubg mobile for 10 years on the following date: 28.06.2022 I definitely didn't use cheats and the game gave me an unfair ban I'm a youtuber and I have a video record of all the games I played at the time , if you want I can send you the video recordings please unlock my bubg mobile account now

[polar marsh]

Please refer to the private message from @polar marsh for further information, @devout rose.

[rapid dune]

Whats wrong with servers? Damage not registering. No footsteps. Lags.

[safe beacon]

account got banned for no reason (emulator player LD player 9)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @safe beacon.

[rapid dune]

How its possible to make 99.9 demage?

[tough talon]

@lime juniper Please I Have Something To Discuss, I Have Already Posted My Issue On #1055891271849353226 !

[placid hawk]

Possible to solve maps

[rapid dune]

@placid hawk restart the game

Soooooo? Someone will answer the question?

[placid hawk]

i do this but no thing happen

[native anvil]

Please try to perform a routine repair of the game from login menu, clear game cache and restart your device one time.

[limpid shell]

hey my account has been flagged as a high risk

what should i do ?

[cyan citrus]

Please share a screenshot of the issue you are facing, @limpid shell.

[cyan citrus]

Please refer to that notice or use the File Claim option. You may also tap on the Details option for more information, @limpid shell.

[limpid shell]

i didnt understand what u meant

[cyan citrus]

The information regarding your account suspension is provided in that notice. You may read that or tap on Details. For more information regarding account suspensions, please refer to the information provided in #faq sub point 2.12, @limpid shell.

[cyan citrus]

What is your country and the device you are using?

[night cloak]

I am false banned, I haven't played pubg in awhile, so I started to play, but after 2-5 matches I got safety observation, so I left the game. But when I came back like 3hours after that, I got completely banned.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[tepid grail]

if i get ban, who should i contact to help me

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @tepid grail.

[tepid ravine]

hey my account has been flagged as a high risk
what should i do ?

[limber rain]

الفـآ么
Id:569129779
this account is the one who hacked and stole my account i have tried to contact him and he’s asking for money and uc to return the account . how will you help in this issue?

[pure star]

a lot of accou`nts r flag.ged as high risk but they don't br.eak any r.ules, i think u guys should check that out

[cyan citrus]

Accounts are suspended due to violation of the terms of service of the game, @pure star. You may refer to #faq sub point 2.12 for more information in this regard.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @tepid ravine.

Please contact the customer service for further assistance, @limber rain. Refer to subpoint 5.4 in #faq for further information.

[pure star]

🥱

[tepid ravine]

hey my account has been flagged as a high risk
what should i do ?

[cyan citrus]

Refer to this response, @tepid ravine.

[tepid ravine]

hey my account has been flagged as a high risk
what should i do ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tepid ravine.

[dire fossil]

where is this menu can someone help?

[tepid maple]

hey my account has been flagged as a high risk
what should i do ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tepid maple.

[cyan citrus]

You can contact the customer service through in-game using the Customer Service option located in the Account settings of the game or through the login menu using the Help option located at the right side of the screen.

[languid gust]

does anyone know when I use my 2nd shoot button to cook a nade it throws it instantly??

[cyan citrus]

Please try to perform a routine repair of the game from login menu, @languid gust. If the issue persists, you may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[languid gust]

will I have to redownload everything after routine repair?

[cyan citrus]

No, just the update files, @languid gust.

[wooden wing]

Dear Pubg Mobile Support team.
I hope this email finds you well.
Unfortunately I have been banned. The reason for my ban is Using Third Party Tools, which is not correct. Since the first day I have been loyal playing Pubgmobile and it’s almost 3 years. I hope you take my request as consideration however I know you receive thousands of unban requests every day.
My account ID: 5481174250
My Instagram : @mehran.plays
Please review my ban case and you will understand it was a mistake. I’m really looking forward to play with my friends during this holiday.
Thank you very much for you understanding.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wooden wing.

[livid fractal]

Hi support team, how do I recover my old account With my purchase receipts because I lost my old phone So I lost all my accounts on it And his own connection chip too

@cyan citrus

@native anvil @static sleet

[storm flume]

Please contact the customer service for further assistance, @livid fractal. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Please Pubg remove the new update. In Europe server we have so much lag with new update, before we didnt have any lag. POV: You are chasing a enemy with a car, then you teleport 20m away back and enemy is gone ... Cmon..

[cyan citrus]

This issue has been reported in #1056547070917476452. You may provide your details there.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rapid swan.

[shell maple]

Hello My Account Has Been Hacked And Cannot login with any logins ?? Pls help me

@lime juniper

[night cloak]

@shell maple hacked?

[shell maple]

Yes

[storm flume]

Please contact the customer service for further assistance, @shell maple. Refer to subpoint 5.4 in #faq for further information.

[vague breach]

How do I contact a pubg agent in live chat?

[lone gazelle]

@prisma flameent

[storm flume]

Please do not use languages other than English, @lone gazelle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please send your concern in #1055891271849353226 and wait patiently for a response, @lone gazelle. We may otherwise have to mute you.

[buoyant roost]

Hi

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant roost.

[languid gust]

what placement do you need to get to qualify for finals in crew challenge

[cyan citrus]

Teams that advance to the Semi-Finals will be divided randomly into 4 groups. Each group will play 3 consecutive matches and the top 2 from each group will advance to the Final Round. Teams that qualified in the Playoffs will play 3 matches, the top 2 will go into the Final Round, @languid gust.

[languid gust]

my friends crew got 8th place but it says that they qualified for finals and below the qualify notification it says rank 1

even though they got 8th place

[cyan citrus]

Please share a screenshot of your current rank, @languid gust.

[languid gust]

https://cdn.discordapp.com/attachments/981068698162966549/1056796682441990164/IMG_1444.png

they got 8th place in semi finals so i dont get how its top 2

[empty oracle]

Will I get banned from the game if I signed up for the all-talent tournament and I did not participate?

[faint ridge]

Hello PUBG mobile idk where did I spend my uc

I need to know I had like 84 uc

[fast adder]

Do something for this player

[tired finch]

no

[tired finch]

you can report their profile picture ingame

[wet wraith]

Why i get this

[lofty garden]

Hello, my account has been banned, and I am playing normally, why is this so?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lofty garden.

[eternal ocean]

Hello, my account has been banned, and I am playing normally, why is this so?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eternal ocean.

[turbid hull]

This tiktok user promote pubg hack
Tiktok account link
https://www.tiktok.com/@786_xd?_t=8YUlmD3n2Uj&_r=1

[silk helm]

There is a ping problem in the game for 3 days. It's not just me, it's the same for most people. I lost a lot of points because of this. Optimization has to come.

[pulsar ocean]

Hello everyone.
I am facing unbearable lag when my device heats up in my Iphone 13 pro. It begins soon after i play 30 minutes or more. I also face lag when i try to switch my mic on and off. Before, i used to play with zero lag on my iphone 7 and iphone X even if the device heats to its extreme but I don’t know whats wrong now. I even contacted the Apple store to diagnosis my phone and there is no problem with my phone as well then i tried in my another phone Iphone 13 pro max as well but same thing happened. I tried contacting the pubg developer a lot but couldn’t find the way to contact. The apple support was so helpful that i talked with them for almost 2 hours and diagnosed my entire phone but got nothing and they suggested me to contact the app developer itself.

Is there any solution guys?

[worthy sinew]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @turbid hull

[vagrant pasture]

please unblock me in the game my id is 5111757460. i regret what i did . I promise this won't happen again. Happy New Year

[simple frigate]

hello, me and some other people have been having a problem with bluetooth headphones/earbuds in game. the sound works fine but when you turn on your mic the audio comes out of your phone instead of the bluetoothed earbuds/headphones. what can be done to fix this problem?

[fast adder]

He needs special attention from you give him 👇

https://youtube.com/shorts/BG_uOWXATrY?feature=share

https://youtu.be/YoCIm_ycgQU

He needs special attention

@cyan citrus @celest shadow @mortal apex

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @fast adder.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vagrant pasture.

[fast adder]

@celest shadow must contain a youtube channel identification is coming i past the channel link hut doesn’t accepting it

[celest shadow]

Report only the highlighted part:

[fast adder]

What numeric value should i use

Because i type numeric values between 9 and 11 but doesn’t work

It’s optional

So ignore it now

[rapid dune]

WHEN SERVER LAGS WILL BE FIXED????

[celest shadow]

You can use your PUBG MOBILE user identification or any random number if you do not want to be considered for rewards.

[celest shadow]

No.

[celest shadow]

Please contact the customer service for further assistance.

[celest shadow]

Please use the in-game report function to report this player.

[celest shadow]

Please refer to this support article for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @silk helm and @pulsar ocean. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @simple frigate. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[rapid dune]

When you will fix server lags??? Its impossible to play

Hellloooo?

Or you just ignoring questions about server lags?

[visual lichen]

It’s just u laggin buddy fix ur internet

[rapid dune]

@visual lichen yeah all my clan have the same problem :)))

Its pubg servers

So yeah better dont ask about server lags because it will be ignored. Thanks supports

[olive delta]

hellow

helo my name is
QU¹AHM£D
the game has been banned withowt warming cause and i hahave not violated the terms and conditions of the game and i hope that my account will returend and Solve the problem
This is my account ID5357662811

[polar marsh]

Please refer to the private message from @polar marsh for further information, @olive delta.

[azure hill]

How do you possibly know it was a server lag? What actually happened that made you think like that?

[rapid dune]

@azure hill because maybe its not for me alone? Plus my clan members lives in different europe countrys. And lagging st the same time. So yes its not our internet problem 🙂

[azure hill]

There's nothing like a server lag, it could be possible that you all group together in a custom room or something like that in classics, it usually will happen when a fast moving object appears in game like an aeroplane, or many people moving at the same time and closer the people, more the problem.
low end devices are more prone to this, even high end Android devices and will experience frame drops in such conditions

[rapid dune]

@azure hill yes there is 🙂

Its nor fps problem its MS problem. We playing classic mode. Not custom
Stop writing nonsenses. I know what i am talking 😉

[azure hill]

Alright

[rapid dune]

And we using different devices not only androids

And i saw that yesterday some other players also writed this problem. But they was ignored

[final ermine]

need support and assistent

please

i can't received verification code ,

[ancient cedar]

Please try to login via different login method.

[final ermine]

i am trying to log in with gmail account but verification code never receved

[final ermine]

i am trying to log in my iphone

only linked with gmail

[final ermine]

and when i go for link with mobile number , then show me first i have to log in via email account

its like a loop , for enable secondary verification you have to link with mobile number ,

for link with mobile number you have to log in via email

but when i go for log in via email , verification code never come in my gmail

[mint phoenix]

hello, is there any admin here?

this is the first time i open pubgm on gameloop emulator and suddnley i got 10 years ban in lobby after 1 minute login ??!!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mint phoenix.

[fast adder]

I left it so now

[wet wraith]

But i don't use any cheating and i just make a new windows and don't install anything except gameloop indonesia first time i see this thing

If i useing cheating how my kd 1.6 wtf 🤦‍♂️😂

[fast adder]

@celest shadow today I reported 3 to 4 youtuber supplying hacks

[final ermine]

Need PUBG mobile global or European help and support web link

Please 🙏🏻

[remote furnace]

hi sir
my account got hacked
can you please remove my phone number and mail

change phone number

[final ermine]

This is PUBG mobile community

I am trying to understand why my verification code is not received but they don’t solve my problem ,one thing they can do it is conversation closed

[night cloak]

Hello sir my account my banned without any reason I leave the game before some days I login my id and my id was banned and I just play a normal match and the message show me
There is a bug or ? Pls tell me I want to play game in my main id ♥️

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please contact the customer service for further assistance, @remote furnace. Refer to subpoint 5.4 in #faq for further information.

[final ermine]

Hello #pubg-mobile I can’t log in with my gmail because verification code is not received. What I can do sir ?

[low lintel]

Welcome ,
What is the solution to the problem of the mouse cursor appearing on the screen?

[simple peak]

why do i don't have that background audio setting ( that one where u can have the screen locked and still hear ur teammates from lobby)?

[shut dirge]

What are the conditions of the content makers?

[chilly spade]

You may refer to Community section under moderation for more info.

[chilly spade]

There is no such feature kn the game as of now.

[chilly spade]

You may contact gameloop support as we do not provide support related to Emulator.

Please visit https://www.gameloop.com/ and wait patiently for their moderators to respond.

[cedar crypt]

Well, I understood everything ping is not possible to play on erangel, the game is garbage, I delete the account t in tik tok, I spread that the game has already become garbage, there is no support in the game, cheaters ping lags admins can't even help glasses, they don't mind, just a terrible game I will distribute so that people don't play in this garbage
Меню
Ағылшын, орыс, неміс, француз

[cedar crypt]

I realized that the game would not give a conqueror since I stopped donating and therefore the game leads to a minus I noticed this from last season people don't donate garbage to this game don't play just a poor game
Меню
Ағылшын, орыс, неміс,

[lament grotto]

the ping was so horrible recently…
it jumps from constant 20 to 200+ and teleports EVERYONE in game,including my teammates lagging at the same time.May I ask is that the server issue?

[barren tendon]

I paid the price of 1500 +300 UC, but I did not receive it

[lunar kiln]

I need instructions for contacting technical support in the game so that they can untie the phone number and gmail

[stark knoll]

My account got stolen guys what should i do or how to contact support please

[patent scaffold]

Hello. What happens with Europa server? Every player got lag/ping in same time. From 30 its jumps to 200 300. Now it happens 3 4 days. Who can explain?

[opaque parcel]

@mortal apex what is playoffs in ALL TALENT Championship

??

[deft nova]

hlw everyone without any reason my channel get 23 strike 😭😭😭

no any config file video

live streaming and funny shorts get 23 strike 😭😭😭

Please help @lime juniper <@&639889499718942720>

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @deft nova. We may otherwise have to mute you.

[calm pike]

Hello, someone entered my account, I was logging in from Google through the phone email section. After 2 days, when I tried to log in, he opened the 2-verification and the phone number he opened is not mine, please help.

[tropic cradle]

How do i fix my joysticks ? its bugging out at times and just stops moving

[ancient bough]

Hi. I enable records and why I can't generate highlights like in action movie? I don't have strong device?

[vague breach]

Hello, I have a question. If I lost my old account and it was link to my Google play can I put the email and password link to the google play and login in the email option

[misty scaffold]

I cant login to my account every time i try it shows me a nessage saying server not responding. Pls logout and try again

[shy junco]

@polar marsh Hello, my account has been banned, and I am playing normally, why is this so?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shy junco.

[lament grotto]

the ping was so horrible recently…
it jumps from constant 20 to 200+ and teleports EVERYONE in game,including my teammates lagging at the same time.May I ask is that the server issue?

[cyan citrus]

What is your server, @lament grotto?

[lament grotto]

asia

all of my teammates lags at the same time recently

[low prawn]

@polar marsh Hey can I know that when is 90 fps gonna come in 8gen1 chipset??
I'm currently using Oneplus 10 pro it has all the hardware but still 90 fps is not available.
Please reply

[hoary magnet]

Need some help. Got a iPhone to replace my Samsung. Downloaded PUBG but can’t access my account. Anyone know how to get access?

[cyan citrus]

This issue has been reported in #1056547070917476452. You may provide your details there.

[cyan citrus]

What is the issue you are facing when trying to log into your account?

[hoary magnet]

When I used my username it said that it was all ready in use. I even have my username id.

What is so bad is that I’ve been playing since the beginning of the game.

[cyan citrus]

Could you please share a screenshot of the issue you are facing, @hoary magnet?

[lament grotto]

oo thanks may I know is there an estimated time to fix this issue?

[cyan citrus]

Sadly, no, @lament grotto.

[elder remnant]

Hello, I do not understand why my accounts are banned. This is my third account, and I am paying for the account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @elder remnant.

[lament grotto]

oh ok thanks

[hoary magnet]

This is the new account. I’ve logged out and reinstalled the game and it still won’t allow me to login to my account.

[cyan citrus]

You're welcome!

[cyan citrus]

What is the login method you are using?

[hoary magnet]

Facebook

I’ve even tried with my phone number

Why can’t I just use my username id?

[cyan citrus]

Did you have any other login method connected to your PUBG MOBILE account, @hoary magnet?

[hoary magnet]

No

[cyan citrus]

If you are unable to access the associated PUBG MOBILE account with your linked login method, this means that the connected login method was removed from your PUBG MOBILE account, @hoary magnet.

[hoary magnet]

So what do I need to do?

[cyan citrus]

You can try to contact the customer service in-game for further assistance, @hoary magnet.

[hoary magnet]

Did that. Nothing from them.

[cyan citrus]

We unfortunately will not be able to help you with account related issues through the community, @hoary magnet.

[cyan citrus]

If you had not previously linked your PUBG MOBILE account to an e-mail through your Account settings of the game, you cannot do that.

[cyan citrus]

Please share a screenshot of the issue you are facing, mention your country and the device you are using.

[misty scaffold]

@cyan citrus it got fixed after trying for time

[cyan citrus]

Glad to hear that, @misty scaffold!

[cyan citrus]

What is your current rank?

[half turtle]

To change the number, I forget that it says that I was logged in for 10 days last month, but I was logged in more

[cyan citrus]

Could you please share a video recording of the issue you are facing?

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts.

[cyan citrus]

This issue has been reported in #1056547070917476452. You may provide your details there.

[misty scaffold]

@cyan citrus when i closed the game and opened it the problem happened again

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you might consider enabling secondary verification through your Account settings of the game.

[cyan citrus]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[misty scaffold]

@cyan citrus

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[cyan citrus]

For some cases, it may take some time for purchased items to be delivered to your account. If you do not receive UC in a reasonable time span, usually around 12-24 hours, please reach out to the customer service in-game for further assistance.

[half turtle]

?

[cyan citrus]

If you are facing any issue, please provide a video recording of it and add more precise details about the exact issue you are facing.

[misty scaffold]

.

[calm pike]

@cyan citrus How to reach customer service

[cyan citrus]

Please mention your country and the device you are using.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @calm pike.

[misty scaffold]

My country is egypt and my device is samsung a12

[cyan citrus]

Please try to change your DNS settings. Refer to the instructions provided in #faq sub point 4.3, @misty scaffold.

[vague breach]

How can I get my pubg back?

[cyan citrus]

We unfortunately cannot help you with account related issues. Please reach out to the customer service of your social media accounts and customer service in-game for further assistance, @vague breach.

[icy magnet]

guys we keep getting this msg " request timed out " not only me also my friends and many others too

anyone can help?

i did changed the DNS tried all the tips but nothing change

[lone warren]

@cyan citrus @cyan citrus hello sir how to join pubg mobile lite discord channel

[cyan citrus]

Please switch to a more stable internet connection.

[cyan citrus]

We only provide community support for PUBG MOBILE. Please feel free to browse the internet for it.

[lone warren]

@cyan citrus tnx sir ji

[icy magnet]

my internet connection working perfect i was playing and then this issue happen and not only me its me and many others

[half turtle]

To change the number, I forgot that it says that I was logged in for 10 days last month, but I was logged in more

[cyan citrus]

It is 15 days in the past month, and you should meet all the requirements to change your linked phone number. We unfortunately cannot help you with this. Please read the requirements carefully again, @half turtle.

[half turtle]

Okey thanks

[tropic cradle]

Hey, if it happens again i will, it seems to have been working fine now

[cyan citrus]

You may contact the customer service in-game for further assistance.

[cyan citrus]

Sure. Thank you.

[undone egret]

hey today i was log in my account but it can't loading my account it goes to new account how can i fix it

i was linked 3 social medias same thing happens

[misty scaffold]

@cyan citrus thanks for help

[undone egret]

create new accounts why???

@cyan citrus

[cyan citrus]

This means that the either you're using a different social media account or the linked social media account was removed from your PUBG MOBILE account, @undone egret. For further assistance with this, you can try to contact the customer service in-game.

[cyan citrus]

You're welcome!

[gray wagon]

My account get this message every day
Due to the detection of abnormal match behavior .you will be monitored to protect the game environment. More stringent security checks will be carried out during this time .and you will not earn anything from matches .
Ihave never play with hack and instead i have this message what should i do with this ?

[undone egret]

I am asking that after I played yesterday, I logged in today and then it does not allow me to log in to my account. A new account is created. @cyan citrus

A new account will be created from all the accounts I had linked

[storm flume]

Please contact the customer service for further assistance, @undone egret. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @subtle schooner. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[undone egret]

I sent the mail but was told that it will take 15 days to get a reply @cyan citrus

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @undone egret. We unfortunately cannot help you with account related issues through the community.

[undone egret]

The problem I have is that this happened all of a sudden, is it a bug?

[cyan citrus]

This is not something we can help you with. As mentioned previously, please contact the customer service in-game for further assistance, @undone egret.

[crystal atlas]

I have a problem, my account was blocked for no reason.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crystal atlas.

[quartz kelp]

Hello. So my device is 120hz and when I enter PUBGM I can only set it on extreme which is 60 fps, and I went into files and it said 7 on all files about FPS which means 90 but I don't have option for 90FPS in-game. Why is that?

[tropic cradle]

check #media for the clip

[tardy ruin]

I have a inappropriate profile picture to report

[last vessel]

my facebook accounth that i linked with pubg mobile has been locked . i cant conect with pubg mobile . can @everyone help me?

[native anvil]

Please report it through the report feature in-game: Basic Info > Report > Avatar.

[tardy ruin]

Ty

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game.

[keen stump]

What is the cause of this problem even though the internet is in good condition

[cunning marlin]

guys where or how i should say that they reported me wrong and I'm not a cheater

@lime juniper please answer me

[cyan citrus]

if you're not cheating, you should not worry about false report, @cunning marlin.

[storm flume]

Please do not use languages other than English, @severe flare. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

What is your country and the device you are using?

[severe flare]

Please help me my acc was stolen

[cunning marlin]

im not worry i just played with my guys and we are in the middle of rank up and not the game don't allow me to play with ma boys

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you might consider enabling secondary verification through your Account settings of the game, @severe flare.

[keen stump]

Egypt
Poco x3 pro

[cyan citrus]

Please share a screenshot of the issue you are facing.

[cyan citrus]

Please try to change your DNS settings. Refer to the instructions provided in #faq sub point 4.3.

[severe flare]

I can't login to my account he changed his phone number I only have mail
Please help me (

[cunning marlin]

ok here you are

[storm flume]

Please contact the customer service for further assistance, @severe flare. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation, @cunning marlin.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[severe flare]

I don’t understand (

I can't login to my account he changed his phone number I only have mail
Please help me (

[cunning marlin]

ok thanks

[cyan citrus]

You're welcome, @cunning marlin!

[cyan citrus]

As mentioned previously, please contact the customer service in-game for further assistance. We cannot help you with compromised accounts through the community.

[severe flare]

I can't contact I don't have access to my account

is there any form to confirm that this is my account and restore it

[mortal kernel]

how to enable 90 fps on phone Xiaomi Poco F3?

[cyan citrus]

You can also contact the customer service using the Help option located on the login menu of the game. There is nothing we can do to help you with your issue through the community so please avoid repeatedly asking about the same matter.

[severe flare]

Okey,Ty

But it’s not real

Bye bye account (

[cyan citrus]

You can enable the 90 FPS option through your Graphic settings of the game when you put your Graphic settings on Smooth. If the option is not available for you, your device may not be supported to provide the 90 FPS option in PUBG MOBILE at the moment.

[mortal kernel]

but there is information when it will be available, because the phone is still 120 Hz

Why was there a 90 fps button before, but now it has been removed?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @mortal kernel.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[slim obsidian]

me too same problem all the day and my internet is so fast

[mortal kernel]

another question is why I don’t have an event with red crystals on my account that can be exchanged for rewards

[slim obsidian]

@cyan citrus connection to server lost all the day and my internet is so fast

many people in egypt have same problem why ??

[cyan citrus]

Is the Local Shop available for you?

[cyan citrus]

Please try to change your DNS settings. Refer to the instructions provided in #faq sub point 4.3.

[mortal kernel]

what store is this?

[cyan citrus]

Please share a screenshot of your Redeem section of the shop, @mortal kernel.

[severe flare]

how can i solve the problem? if there is a bot in the support service

In game support

I don’t know

[severe flare]

Can you explain the problem to me from a real person?

my account was hacked and you can't help

through the game it's not really possible to contact support there's just a bot

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. You have already been answered several times that we cannot help you with account related issues as we only provide community support through this platform. Please avoid being persistent, @severe flare.

[severe flare]

but still i dont know how to contact

Okey,ty Sir

[cyan citrus]

Has it always been like that?

[mortal kernel]

No

[cyan citrus]

Since when did you start to face this issue, @mortal kernel? Did you change your in-game region?

[mortal kernel]

my friends have it, also my other accounts have it besides my main one

[cyan citrus]

Is your in-game region different on this account than your other accounts, @mortal kernel?

[mortal kernel]

I don’t know, maybe 2-3 months, I always played on one region, Europe

[mortal kernel]

No

[cyan citrus]

Please share a screenshot of your Account settings of this account and a screenshot of the Account settings of the account on which the Local Shop is available, @mortal kernel.

[ivory palm]

At the beginning of the game in Pubg mobile maps, the consequence of the livik is a constant error "the match will start in so many seconds" and this does not disappear during the game, also opponents are not visible on the map and the sound becomes quiet. Reinstalled 5 times. Help me please!!!

[cyan citrus]

Please share a video recording of the issue and mention the device you are using, @ivory palm.

[opaque parcel]

@cyan citrus We didn't get the #1 or 2 spot in the semifinals, but can we still play the playoffs?

[opaque parcel]

@mortal apex reply

@native anvil

[mortal kernel]

I also wrote to the in-game support, the bot also gave answers, and still not the ones that are needed, I also wrote to the developers’ mail, and they didn’t answer the wrong month

[mossy scaffold]

My account has been banned for 10 years, and I hope you will remove the ban because I am very tired of the account ...my id 5350770464

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mossy scaffold.

[ivory palm]

like in the picture, the start time and at the bottom of the book the instructions for the game do not disappear, but stand all the time of the game

[cyan citrus]

Please share both screenshots, @mortal kernel.

Please share a video recording of the issue, @ivory palm.

[cyan citrus]

Share screenshot of the Account settings of the account on which the event is available, @mortal kernel.

[mortal kernel]

One second

[cyan citrus]

Your region is different on this account. It means that it should be because of your region that Local Shop is not available on your other account, @mortal kernel.

[mortal kernel]

How to fix it?

[ivory palm]

ok

[cyan citrus]

Sadly, there is no solution as the event is not available in your region.

[south current]

I have a good internet connection and the game doesn't work?

[mortal kernel]

But what about my friends, who, like me, the Region has these events

[cyan citrus]

What is your country and the device you are using?

[south current]

Egypt
Poco x3 pro

[mortal kernel]

Russia, Xiaomi Poco F3

[cyan citrus]

You may contact the customer service in-game for further assistance. We unfortunately will not be able to help you with that any further through the community.

[cyan citrus]

Please try to change your DNS settings. You may refer to #faq sub point 4.3 for further instructions.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @ivory palm. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[south current]

@cyan citrus is there a ban for VPN apps ?

[cyan citrus]

Normally not, but it may occur. VPN usage is therefore not recommended, @south current.

[ivory palm]

like in the picture, the start time and at the bottom of the book the instructions for the game do not disappear, but stand all the time of the game

[night cloak]

@cyan citrus emulator player here,im failing to get into matches and it is asking me to rejoin but still cant enter to matches (im using vpn btw)

[mortal kernel]

Will the rank be reset if I change the server from Europe to North America. And in general, what will happen after changing the server?

[cyan citrus]

VPN usage is not recommended as it can put your account at risk of getting suspended. Also, we provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server:

https://www.gameloop.com/.

[ivory palm]

help me

[cyan citrus]

Your rank will be changed according to the current rank in your new server. The server you select may affect your in-game latency, so you should select a server that is close to where you are physically located. Once you change your server, you will not be able to make another change for 14 days.

[cyan citrus]

Please refer to this response, @ivory palm.

[mortal kernel]

and if I change the server back in 14 days, will everything return to me?

[ivory palm]

At the beginning of the game in Pubg mobile maps, the consequence of the livik is a constant error "the match will start in so many seconds" and this does not disappear during the game, also opponents are not visible on the map and the sound becomes quiet. Reinstalled 5 times. Help me please!!!

[cyan citrus]

What do you mean by everything?

[cyan citrus]

Answered here, @ivory palm. Please refer to this response.

[mortal kernel]

Rank

[cyan citrus]

When you change your server, your rank will reset according to your current rank in the server that you will select, @mortal kernel. This is same for all servers.

[mortal kernel]

Thk

[south current]

@cyan citrus I changed the DNS from the router settings and not working and when I used the VPN it's work

And you say the VPN give band

[storm flume]

Please contact the customer service for further assistance, @south current. Refer to subpoint 5.4 in #faq for further information.

[ornate lotus]

Gave me tip on how to fix lag

[storm flume]

Please refer to subpoint(s) 4.6 and 4.7 in #faq for further information, @ornate lotus.

[quartz kelp]

Can a moderator please answer on this matter?

[cyan citrus]

Please do not self-promote here. It is against the #735483472432594994.

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[quartz kelp]

I have a Samsung Note 20 Ultra, it has a Snapdragon 865 with 120hz refresh rate

[native anvil]

You may submit the form and wait patiently.

[oak flame]

👍

[misty rock]

hello , i would love to speak to an moderator or owner there if it possible.

[empty oracle]

whats ur problem?

[misty rock]

i've been playing on my pc ranked game with my friend and then while i'm at the loppy i got baned without any kind of reason you may check that issues please?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @misty rock.

[muted trench]

my account got stolen

[ionic estuary]

Hello I need some help thank you

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ionic estuary. Remember to read through #faq before asking questions in the support channels.

[ionic estuary]

Hello I accidentally refunded a purchase from IOS that is for pubg, I can’t cancel the request and I am worried I will be banned. I will do whatever I need to, to make this right. Let me know what I need to do thank you 🙏🏼 @native anvil

[native anvil]

If you refund a purchase, the full amount will be deducted when you legally purchase UC in-game or through https://www.pubgmobile.com/pay. For further information, you may contact the in-game customer service.

[ionic estuary]

Also I accidentally used a destiny gem on my jester fit for a single upgrade on the fit, would I be able to get this corrected by any chance? Thanks

[native anvil]

Please refer to my previous response. For further information, you may contact the in-game customer service. Refer to subpoint 5.4 in #faq for further information.

[gaunt copper]

Hello, I made a clan called "SuppressorKrew" years ago on PUBG Mobile with my username called "AmuckPVP" & I haven't played in a while. When I logged in I noticed my clan was hacked because I'm a regular member with no rights nor did I give anyone rights to become a leader to the clan. How can I fix this?

[next plinth]

Hello i need sone help with server issues. Whenever my friends and I play, the server kept lagging for all of us basically like lag back. The ping kept jumping from 20ms to 200 etc. We tried everything and we can assure that its not our devices and its the server issues. -Asia Server

[vagrant tulip]

I advise you to contact Apple support asap to cancel the refund. Once the refund is made it’s highly likely you will be banned temporarily.

[vagrant tulip]

Please report this issue in #996546243859853424 with the necessary information needed in the channel.

[sleek vortex]

I cant seem to reset my 3rd link phone mumber password
i put the right 2fa code it says the code is wrong

[cyan citrus]

This is not where you should put the secondary verification code. The verification code will arrive on your phone number after you tap on "Obtain", @sleek vortex.

[sleek vortex]

I clicked obtain
then the code came to my phone
this is just screenshot after 1 min

[opaque parcel]

@cyan citrus We didn't get the #1 or 2 spot in the semifinals, but can we still play the playoffs?

[cyan citrus]

I believe you should use the verification code in a given time span or the verification code may become invalid. Please try again with a new verification code.

[sleek vortex]

I have to use the code within 1 min?

[cyan citrus]

Please share a screenshot of Semi-finals rankings.

[cyan citrus]

Saldly, I don't have an exact time for it.

[sleek vortex]

Oh ok

it just gave me one day timeout so i guess i'll try again tomorrow

[tired finch]

within 30 mins

[tired finch]

yes you can only request for a max of 3 codes per day

[sleek vortex]

I just sent 1 code
and now im trying to send the 2nd code its already saying i have exceeded limit

[tired finch]

you might have accidentally clicked it 3 times or likewise thats the only possibility or idk

wait till tomorrow

but one thing, u can still use the latest code within 30 mins after requested in case u have it, itll work

[vagrant tulip]

Yup it’s an issue with the phone number reset thing it allows only once even when you try login with code

Report it in #996546243859853424

[hazy cliff]

بعد اذن حضرتك انا اخدت بأن شهر بسبب تكوين فريق مع الغشاشن و كنت جايب الكونكر من شهر هيروح الكونكر با الإطار ولا لا

[storm flume]

Please do not use languages other than English, @hazy cliff. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gusty jacinth]

@cyan citrus

[dense bramble]

Can we complete achievement Sharpshooter in unranked?

[vagrant tulip]

No

[vagrant tulip]

If you didn’t play the 5 matches of the conqueror you will lose the frame but you will receive the title and name tag.

Also don’t play with cheaters again or else you will get a red ban pan on your pfp for 1 year

[night cloak]

may I know the reason.? I am already logged in with email still who this. @cyan citrus <@&481161015728406538>

[vagrant tulip]

You need to login with your email for 15 days in 1 month continuously

[night cloak]

I am trying to add phone number

Not to change the email

[vagrant tulip]

You’re currently logged in for 13 days and you have to wait for 6 more days for new link duration

[vagrant tulip]

You need to wait for 6days

[night cloak]

But my phone slot is empty

[vagrant tulip]

I understand that, but since your email link is new you need to wait 6 more days and then add your phone number.

[night cloak]

Ok

[halcyon totem]

Hello, my account has been banned, and I am playing normally, why is this so?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @halcyon totem.

[copper axle]

Hello, my account has been banned, and I am playing normally, why is this so?
51381943913

[hidden python]

My account is under investigation for no aparent reason I sniped this mans booty behind a tree sniped a pixel of literally his booty

51810057433

[flat flame]

hey the game stuck im plaing emuilator and nothing opening only giving me message request time out

[dense bramble]

How to turn graffiti on??

[worthy sinew]

@dense bramble You can find Graffiti in the Emote icon.

[ancient cedar]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[quartz kelp]

What do I wait for tho?

So that I can get 90FPS?

[twilit rover]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[pure dove]

i got obesrivation safety ever time i got it 3 times in a row this week i dont understand how to fix it

i cant play pubg for 1 day on both of my accounts ;-;

[oak flame]

please @pubg ... my ms is unstable.

[mortal kernel]

what kind of nonsense is this, already 2 skating rinks in a row with a warehouse occupy the top 3 due to the fact that the two on the island are sitting down with rain from the game, they don't get damag, and we just die from it

[quartz skiff]

Respected @lime juniper sir,

I am a Pubg Mobile Lite Content Creator and i have unfortunately received 14 Strikes on my channel in a single day which resulted in the termination of my YouTube channel which I've been working hard on from the last 2 years.

I have never supported any wrong practices in gaming or promoted any kind of hacking and cheats. I was unaware of the fact that my description in the montages was violating the terms and guidelines of Tencent.

Please allow me to delete those videos or remove the things that are violating your guidelines so that i can recover my channel and i just wanted to apologise since i was unaware of all this and would like to appeal to pleae give one last consideration as I've been working really hard since the last 2 years uploading only competitive montages.

@static sleet

[cedar crypt]

51842524835

I was killed by a cheater again and

[opaque parcel]

37

Showing "Waiting for playoffs"

[main helm]

my ID:5991396230

why my id is banned for 3months

[polar marsh]

Please refer to the private message from @polar marsh for further information, @main helm.

[plucky path]

Where is this outfit??

This is m18 rp outfit but where is it??

[native anvil]

Please reach out to the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[native anvil]

In-game latency depends mostly on your network environment, the server you are playing on and your internet connection. Please make sure that you have a stable internet connection and try to reset your network settings. You can reset your network settings through device Settings > Connection & sharing > Reset Wi-Fi, mobile networks and Bluetooth. After you reset your network settings, restart your device one time and see if it will make any difference.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @mortal kernel. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @cedar crypt. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[native anvil]

Could you please elaborate more?

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @quartz skiff. We may otherwise have to mute you.

[rapid dune]

Explain me this nonsense. 4 bullets from Thompson when i am all lvl 3? And now its better for enemy to have bad internet? I was already behind wall still got dmg.

Sorry 5*

And from my perspective it was showed me that i also have hit him with 4 hits. But registered only 1?

[quaint moss]

How only some players got this gift without doing nothing 🤔

[plucky path]

where is this outfit m18 rp adventure outfit is not showing in rp adventure.

[rapid dune]

@rapid dune oh i got a lot answers

[dense bramble]

How to earn challenge points?

[dense bramble]

It might be cuz of fps. The player with higher fps and with good internet has high chance of bullet being registered. That's why, device and ping matters a lot in PUBG rather than skills.

@rapid dune

[rapid dune]

I am always with 90 fps 30ms

[dense bramble]

What's your device @rapid dune

[rapid dune]

Rog 6

Asus

[tired fractal]

is it possible to unlink a facebook account from a banned account so i can use my facebook on a new account?

[dense bramble]

Are you having this issue regularly or sometimes only @rapid dune ?

[rapid dune]

All this week

[strong needle]

😩

[dense bramble]

Maybe, you need to clear PUBG cache or reinstall PUBG @rapid dune

[rapid dune]

Did it

Nothing

[dense bramble]

Have you tried repairing?

@rapid dune

[rapid dune]

Yes

[dense bramble]

Last option is to reset phone by taking necessary backup

@rapid dune

[rapid dune]

Hm fun thing also phone just after reset

[dense bramble]

Is your graphics set to Smooth 90 fps?

Or is there any device updates??

@rapid dune

[strong needle]

5593469957

乀F16彡SG彡

[rapid dune]

@dense bramble yes
No

[dense bramble]

Does your phone have game mode?

@rapid dune

[rapid dune]

Yes i am always on x mode

[polar marsh]

Please refer to the private message from @polar marsh for further information, @strong needle.

[dense bramble]

And have you set the graphics driver preferences to game driver for PUBG?

@rapid dune

[rapid dune]

I just left how it is

[dense bramble]

Just turn on developer options and open developer settings

After that, goto graphics driver preferences and select Pubg

And set it to game driver

@rapid dune

[rapid dune]

@dense bramble ok will try

[oak flame]

ok... thanks for your advice🙏👍

[lusty junco]

Please help my account freeze 2 months

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lusty junco.

[peak shore]

There is a problem logging into the game in the country of Egypt

[sour yoke]

Hello I and just wondering since last time I saw a post about Players playing all talent aren’t invited for PMCO no longer as from 2022! Shouldn’t we change the rule no 4 on the website (https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/360-the-all-talent-championship-all-you-need-to-know/)
And in game !

It’s gives hope to lots of my friends who I cannot explain properly! Thank you !!

[magic pasture]

What about this problem we have final pmnc ! And still this problem happen my teammate can't joint

[magic pasture]

@celest shadow we need fast help in this

[dim wing]

I need a help :c

[cursive iron]

What? What a useless reply, everyone knows how red magic is op, it has everything for any hardcore gamer and u saying this???? I don't think red magic is gonna get 90hz... 😡

[gleaming vessel]

Hi i need help

I wanted sell My account

But i got scammer

And he delete de twitter account and i don't know how get back My account

The email is te only thing i have and no send me the messegue to chance de pasword

[celest shadow]

Please refer to subpoint 4.8 in #faq for possible solutions.

[celest shadow]

How can we help you?

[magic pasture]

Problem not with me only

There's more users and trying all of this

[celest shadow]

Please note that selling game accounts is against PUBG MOBILE’s terms of service. If you decide to participate in such activities, you are responsible for the risks and consequences.

[hexed sun]

<@&639889499718942720> I need your help, I got 16 fake copyright strikes from tencent , I have 19k subs channel, iam totally depressed,l. what I do ?😓

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @hexed sun. We may otherwise have to mute you.

[gleaming vessel]

Fk :c

[peak shore]

I am having a problem logging in to the game. This problem has been going on for two days and has not been resolved yet. I hope it will be resolved as soon as possible.

[dim wing]

They stole my twitter account without me giving any data, I tried to talk through customer service within the game and they told me that I should not give any kind of personal data to anyone and that they could not do anything, then I wanted to know if you really can not do anything in this case, since I did not give personal information

[storm flume]

Please refer to subpoint(s) 4.8 in #faq for further information, @peak shore.

[celest shadow]

You may contact Twitter’s support at https://help.twitter.com/ for further assistance.

[dire fossil]

if i want to mark an account for red-flag (had stolen my friend’s account) what should i do about it ?

[left merlin]

Hello, I want help, please. Yesterday, my teammate and I were playing. We played well until the end of the match. Before the match ended, one person remained in the map, and the zone was closed to us completely. While we are looking for him, my colleague and I were banned for 10 years, and we did not know what was the reason. Please help. ID:6165440123

[storm flume]

Please do not use languages other than English, @left merlin. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[left merlin]

Hello, I want help, please. Yesterday, my teammate and I were playing. We played well until the end of the match. Before the match ended, one person remained in the map, and the zone was closed to us completely. While we are looking for him, my colleague and I were banned for 10 years, and we did not know what was the reason. Please help. ID:6165440123

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left merlin.

[hollow marsh]

How can i stop pubg from detecting emulator?

[late raven]

I got banned for no reason and there is no record on the banned log , would someone text me back so we can solve this ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @late raven.

[slow merlin]

Как восстановить аккаунт? Украли и сменили номер

[storm flume]

Please do not use languages other than English, @slow merlin. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

Could you please elaborate more?

[native girder]

Hey I need help my Google account was hacked and my pubg account was attached to it I no longer have access to the Gmail or email.is there chance I can get back my account

[brave vigil]

I need help.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brave vigil. Remember to read through #faq before asking questions in the support channels.

[brave vigil]

Actually, I accidentally deleted all my messages from the message board of my popularity. Also, some of my friends, I removed accidentally. I had good amount of synergy with them. Is there any way to get my synergy back? & my messages from Popularity's message board? I want them really badly. It was important to me, Ofcourse! Especially synergy with & messages on Popularity’s message board from my friend whose character ID is 51347254289. Please recover it as I need it so badly. Please solve my issue as soon as possible. I really want it badly.
My Character ID: 5379654343

[cyan citrus]

Unfortunately, it is not possible, @brave vigil. However, you can try to contact the customer service in-game and see if they will be able to help you with this.

[cyan citrus]

If you did not have any other login method connected to your PUBG MOBILE account, you will first need to recover access to your Google account by contacting the respective customer service of that platform: https://support.google.com/. Your other option is to create a new account and continue playing the game.

[void geyser]

hi,me scamed, psl help me

[cyan citrus]

Please add more details about the issue you are facing, @void geyser.

[still turtle]

I am having a problem running the game on my Wi-Fi network, and this problem is with most players. Please solve the problem as soon as possible
the support.

[broken cosmos]

Hi

Anyone here

Can pubg get 120fps support for ipad pro asap

[cyan citrus]

Please add more precise details about the issue you are facing or including a screenshot or a video recording.

[cyan citrus]

120 FPS option is not available in PUBG MOBILE for any devices at the moment.

[still turtle]

I am having a problem running the game on my Wi-Fi network, and this problem is with most players. Please solve the problem as soon as possible
the support.

[cyan citrus]

I understand, but what is the issue? Can you add more details about it or share a screenshot or video recording?

[broken cosmos]

Its usually that the ping is showing less but you are still rendering and lagging like your character gets dragged back even when your ping is 75

[cyan citrus]

This issue has already been reported in #1056547070917476452. You may provide your details there, @broken cosmos.

[broken cosmos]

Character starts doing space shifting on 75ms and the enemy literally comes inside the room shoots u and go out and u still see him shooting from outside the room even in your death replay

[storm flume]

Please do not use languages other than English, @exotic root. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[exotic root]

#questions I own a YouTube channel with game content
I do not publish hack or any content contrary to Tencent
I was surprised that the company sent me warnings on the channel
And YouTube will delete my channel within a week
I filed an appeal and it was rejected, and I don't know what is the reason
I need help please

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @exotic root. We may otherwise have to mute you.

[dense gale]

Hey I cannot open the game it keeps saying request timed out and unable to log in

[green agate]

You may need to check if you have a stable connection then.

[lost viper]

@lime juniper Can you please check P1 server mam

[paper orchid]

Hello dear .
My account had been banned cuz I used china emulator ID 51579789627 I contacted with support in game but no answer ..please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @paper orchid.

[boreal talon]

Hallo

Bitte helfen Sie mir und senden Sie meinen Fall an das angesehene Team, um das Verfahren, das auf meinem Konto durchgeführt wurde, wieder

aufzunehmen Mein Konto wurde aufgrund des automatischen Herunterladens von Malware aufgrund der Anzeigen, die in vielen Anwendungen erscheinen, gesperrt. Ich habe dies nicht bemerkt. Ich bitte das angesehene Team, das Erscheinungsbilid meines Kontos wiederherzu gemöß dieser Nachricht so abzumelden. Ich spreche m Geschichte bots 2022.15.11

ID PUBG 5254319775

Username amera
Bitte Ich habe viel geld auf diesem Konto ausgegeben
Bitte Ich möchte nicht mein konto verlehern

[storm flume]

Please do not use languages other than English, @boreal talon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[boreal talon]

Greetings to the respected PUBG Mobile team. I was banned for 10 years because of my behavior. I did nothing and I did not know that one of my friends was using hacking programs. I am very sorry that I played with this player for a long time. I offer my apologies to the respected PUBG team, and I hope for positive assistance in recovering my account. I have spent a lot of money on the account ID 5254319775 Username AMIRA. I have just contacted the customer service of PUBG, and my account has not been banned. I hope that PUBG Mobile will use my account and lift the ban. With all love and appreciation BG Mobile

[polar marsh]

Please refer to the private message from @polar marsh for further information, @boreal talon.

[dense gale]

I have a stable connection but still had this problem

[ornate lotus]

Hi

Everyone

Tomorrow is my birthday

[dense gale]

Happy birthday to you

[ornate lotus]

Thx

[storm flume]

Please avoid going off-topic, @ornate lotus and @dense gale. You may have unrelated conversations in #chat.

[iron tusk]

Welcome PUBG
My account has been banned for 10 years. Noting that I have not committed any violation before, I think that my account was banned by mistake. Please review the account and unblock it and please explain the reason for the ban.
My ID : 5640420137
My name :『XD』OXCED刁

[polar marsh]

Please refer to the private message from @polar marsh for further information, @iron tusk.

[calm mulch]

Hello sir
My account has been hacked
Can you please remove the phone number? I want to log in through twitter

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[ionic estuary]

Why is it when I am moving and try and switch weapons sometimes it doesn’t work I have to let go of movement to switch weapons. Almost as if I can’t do more than 1 action at a time, I’m on iPhone 13 Pro Max, sometimes it happens, sometimes it doesn’t, it can be very annoying

[cyan citrus]

Could you please share a video recording of the issue you are facing, @ionic estuary?

[ionic estuary]

Yeah let me try and recreate it while screen recording

Never mind, figured out my weapon buttons were too close 😅😂 thanks anyways 🙏🏼😂

[cyan citrus]

No worries. Glad that you figured it out, @ionic estuary!

[ionic estuary]

Hey Quendi so to bother you again but is there any way to be able to talk to someone from support directly? When I use the in game support it’s just a bot and doesn’t get me the answers I need

[cyan citrus]

What is your issue that you want to talk about, @ionic estuary? Regarding the customer service, you will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[night cloak]

The game keeps muting me and I’m not sure why, this is the third time I’ve been muted and I don’t know what “language violation” I’ve committed

[loud lily]

Good afternoon or good evening.
I am wondering if I could get access to playing PUBG MOBILE since I was hacked and after a long struggle I managed to get my account back, but the account was banned for 10 years, so I am wondering who I should contact and where I need to write and what is needed to get my account back if you can direct me thanks in advance!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @loud lily.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I tried to contact customer service in game but I couldn’t find any topic pertaining to my issue

[tropic hawk]

Can any of the moderators see if my request is complete
https://discord.com/channels/393088095840370689/1057485361682587679

[thick condor]

What did I do to get this band? I didn't do anything wrong. I just deleted the game and downloaded it again. This is what happened. Please correct the error. What happened is a big mistake from the game.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thick condor.

[gilded nest]

hello support, this dude is literally hacking on live stream on tiktok i couldn't find his ID but his name is 卍PAK亗DEVIL i also have screenshots from his live stream ( https://www.tiktok.com/@m313i3?_t=8YWKE4RGLQo&_r=1) and he is also selling hacks online ( https://t.me/Diamondstore6)

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @gilded nest.

[gilded nest]

there is a problem in this form

[night cloak]

Customer server isn’t helping me, can I please talk to an actual person? This is ridiculous

[iron hill]

Hello,
My friend account has been hacked and he couldn’t log in to his account again but his account linked to his twitter and mobile number how is that even possible!

How can he get it back?

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please do not skip all the available options in customer service FAQ or the conversation may end up being closed. We unfortunately cannot help you with your issue through the community.

[night cloak]

I can assure you that I did not skip any of the available options as I ran through the conversation multiple times, none of the provided options pertain to being muted though so the automated conversation was unhelpful, if you can’t troubleshoot the issue yourself then that’s fine, thank you for your time

[cyan citrus]

We unfortunately will not be able to help you with this any further through the community. We are not affiliated with customer service. Please refrain from using inappropriate language in the game and do not insult other players, @night cloak.

[night cloak]

I have not insulted anyone or used inappropriate language, I understand you not being able to help me, I appreciate your time

[plucky path]

??🤔

[last sierra]

Hi, I'm a soldier from PUBG Mobile. I'm playing the game from Season 4 and I'm pretty sure I know all the rules of the game. I also paid a lot of money on my account within the game, and today I was logging into my account to play as usual, when I was surprised that my account was suspended for 10 years, and I was surprised what happened because I did not use any cheating methods at all, so I request to return the account and unblock it because I did not violate User Agreement Please reply to me as soon as possible before I take any action against the company. Account name: HJ 丨 ʚAVATARɞ ID: 5269153091@cyan citrus

[polar marsh]

Please refer to the private message from @polar marsh for further information, @last sierra.

[tawny mulch]

When Eagle System will approve ? how to know the approval time ?

[cyan citrus]

No estimated time for it. Please wait patiently or you may try to contact the customer service in-game for more information, @tawny mulch.

[frail sapphire]

did pubg fix the unlimited health glitch? (the one where you use zorb on the spawn island etc)

[cyan citrus]

Do you happen to have a video recording of the issue, @frail sapphire?

[frail sapphire]

wait ill send a tiktok of it

also it works, i got the pacifist title using this lol

but now for some reason when im trying to get a zorb on the spawn island, im either unable to jump to the tower, it keeps lagging me down or it refuses to pick up a zorb vehicle

[cold quartz]

good morning..i was playing match natural and this message tell me that i have been banned..i swear i didn't do anything to my emulater..can any body help me from the support??
ID :5273875249
BAN SHOT :

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @cold quartz.

[jade nest]

This has been fixed in the recent patch.

[frail sapphire]

alright

[nova arrow]

I need help from support ..

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @nova arrow. Remember to read through #faq before asking questions in the support channels.

[glass jolt]

I want to connect with Sport

[abstract hazel]

I've been eating this for two days in a row, please help.

[glass jolt]

Please, I did not use any kind of cheating, but my account has been classified, and I am on a lobby
5726992197

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glass jolt.

[abstract hazel]

51008609866 I've been eating this for 2 days in a row, can you help me?

[fair inlet]

Hello PUBG mobile team, Someone hacked my account and banned my account for 10 year on 26/12/2022. I haven’t done any thing wrong and I used a lot of UC to make my PUBG account professional. Now The hacker got his goal and levied my account now please unban my account
you do something better for me. Thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fair inlet.

[abstract hazel]

51008609866 I've been eating this for 2 days in a row, can you help me?

[feral forge]

You may refer to this for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

For further assistance please contact the in-game customer service.

[abstract hazel]

they didn't help with anything

[abstract hazel]

how many days has it been

[feral forge]

Please be advised that only the in-game customer service can assist players with game related issues.

[abstract hazel]

He read them all and I have none. There are so many customer representatives here that I couldn't understand why they put you here.

Does the system have to throw this at me every day? Let's also see if the in-game system will help you.

[feral forge]

Please be advised that we are only volunteers to moderate this Discord server and are unable to assist players with account related issues here on Discord.

[last schooner]

Hello i m purchasing uc from midasbuy there is uc station i spin the wheel and get 2340 uc form this spin there midasbuy automatically select the pubg unknown id and i pay the amount but didn't get uc

I don't know who's id is this it was selected by midasbuy automatically even i log in my fb id in midasbuy this is no fair i want my amount or uc back at my pubg id 5447454005 blackwolf

I didn't link this pubg id player_212 wio in midasbuy it was selected by midasbuy automatically i want my uc or amount back

[celest shadow]

Please contact their customer service at [e-mail] for further assistance.

[prime plank]

@celest shadow Our team is always trying our best to help you and also we are always thinking about providing you the best service as possible as we can, we are sorry to hear that you are not satisfied with our service, we attach great importance to your every request, you are a very valuable player for us, every time you ticket content we will carefully read and reply, at the same time, we also reviewed your account and your Block the account records, but once you confirm that there is a violation, The system will block your account, which is the result of unchangeable.
We thank you for your continuous support of PUBG MOBILE, but we will always strictly combat any illegal behaviour.
May happiness and health be with you and your family.

This means that it is under review and is not permanently banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prime plank.

[half cosmos]

I have a pubg account linked to an email. I log in using the code. I do not receive the code on the email. For two days I have been trying and I cannot log into my account

[tranquil pasture]

Red magic device 7 and 7s pro They do not support the 90 frame option, and they are the most powerful devices in the field of games, and this problem has not been solved for more than a year. In the event that the Red Magic 7 Pro device supports 90 frame, where is the problem? I hope to deliver this message to the developers to solve the problem

PUBG MOBILE#5879
Red magic device 7 and 7s pro They do not support the 90 frame option, and they are the most powerful devices in the field of games, and this problem has not been solved for more than a year. In the event that the Red Magic 7 Pro device supports 90 frame, where is the problem? I hope to deliver this message to the developers to solve the problem

[storm flume]

Please refer to this channel's pinned messages for further information, @tranquil pasture:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please contact the customer service for further assistance, @half cosmos. Refer to subpoint 5.4 in #faq for further information.

[sleek temple]

so i accidentally changed my server from Europe
to middle east and the season is almost over ....... any solutions beside waiting 15 days?

[mortal apex]

You will have to wait for the cooldown period to be over.

[sleek temple]

i lose previous rank ?

[night cloak]

My PUBG Mobil account is hacked by a professional hackers I have sent all the information you need , I have also restored my twitter and my email that connected to the game but I still can’t access my account because the hackers connected a new number and verification code to the account!! I have spend more that 3000€ in the game if my account didn’t restored you will be the first responsible for that I will send all the information to my lawyer , how big company like PUBG can’t stop the hackers from stealing accounts !! That’s a shame !

[ancient cedar]

Your account safety is your own responsibility at first. Secondly, please contact in-game customer service for account related issues, @night cloak.

[night cloak]

I have already contact the support no body helps me

[ancient cedar]

Please be informed you cannot be assisted with account related issues here on discord, @night cloak.

[dusty locust]

@lime juniper how do I contact the community manager of the PUBGM BD server? I got some complaints.

[gentle patrol]

hi

[dusty locust]

Anyone???

[thin heath]

HELLO

@lime juniper hello

[vale plume]

I have a friend , he got his account stolen and the stealer used a third party app to ban his account and now has a 10 years ban is there a chance to restore it he asked?!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vale plume.

[merry schooner]

Hello, I have some problems with my account My account is always monitored, I hated it, so within 7 days my account was monitored more than 4 times, I did not commit any offense and I play alone without friends

مرحبًا ، لدي بعض المشاكل مع حسابي دائمًا ما يتم تفعيل وضع المراقبة لحسابي ، لقد كرهت اللعب واللعبة والله حًرمت من اللعب كثيراً في غضون 7 أيام تمت متابعة حسابي أكثر من 4 مرات هذا كثير جداً فا لمدة ٤ايام حرمت من اللعب ، ولم أرتكب أي مخالفة ولم اقم بأي شيئ قد يؤدي الى الحظر وألعب بمفردي بدون أصدقاء

[storm flume]

Please do not use languages other than English, @merry schooner. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[merry schooner]

Hello, I have some problems with my account. The monitoring mode is always activated for my account. I hated playing and the game. I swear to God. I was banned from playing a lot within 7 days. My account was monitored more than 4 times. This is too much. For 4 days I was banned from playing. Violation, and I did nothing that might lead to a ban, and I play alone without friends

[polar marsh]

Please refer to the private message from @polar marsh for further information, @merry schooner.

[rigid hinge]

مرحبا. تم حظر حسابي بدون اي سبب ولم اكم بالغش الطلب بفك الحظر الرجاء رد في أسرع وقت ممكن

[storm flume]

Please do not use languages other than English, @rigid hinge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rigid hinge]

Welcome. My account was banned without any reason, and I did not believe in fraud. I may request to unblock it. Please respond as soon as possible

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rigid hinge.

[austere latch]

The game gets stuck in the login menu. How can I solve this problem?

[viral remnant]

hello, me and others i know have been having an issue with earbuds and headphones that are Bluetooth. when you turn your mic on the audio comes out of your phone and then as soon as you turn it off the earbuds are connected like normal and you can hear everything perfectly fine. ive changed earbuds, still happened and it even did it on my old phone as well.

is there a way to fix this issue?

it's difficult to play without a mic

[pure dove]

BRO CMON I JUST GOT THAT AFTER I KILLED 3 PEOPLE WTH

Im so annoyed of this stuiped thingy

this is the 6th time it happened to me

please fix this stuiped annoying bug

[ancient cedar]

It is not a bug. For more information, you can refer to this article:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

For further assistance please contact the in-game customer service, @pure dove.

[ancient cedar]

Please share a video recording of the issue.

[azure hill]

@viral remnant

[azure hill]

👆

[pure dove]

what do i do so i can avoid obesrvation saftey i dont understand the artical

[ancient cedar]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation, @pure dove.

[flint osprey]

Is Metro Royal offline? I can’t find it anymore.

[upbeat finch]

hey Can some help me i need to know why iam take every day ban 1 day and iam not use any cheating program

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upbeat finch.

[cunning marlin]

hey Can some help me i need to know why iam take every day ban 1 day and iam not use any cheating program
i just played with my dudes

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cunning marlin.

[fading oasis]

Hi I require some assistance in cancelling my prime subscription

[cyan citrus]

Please add more details about your concern, @fading oasis.

[empty oracle]

New update coming soon.

[rancid citrus]

Hi, I require some assistance to recover my account

[storm flume]

Please contact the customer service for further assistance, @rancid citrus. Refer to subpoint 5.4 in #faq for further information.

[harsh glen]

Hı ı chance my server and my rank is gone and ı cannot olay with my friends what can ı do

[native anvil]

Could you please elaborate your issue?

[storm flume]

Please do not use languages other than English, @crude helm. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[brazen belfry]

h

[proven crown]

hello everyone i just want to understand something why im getting banned everyday . its my 7 time to get this ban and im pretty sur i have no cheats also i did a full format for my pc but still the same problem i really wish anyone can help me with this problem

[calm mulch]

Hello sir
If my account was hacked by phone number
Is the phone number removed from the binding?

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation,

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[storm flume]

Please contact the customer service for further assistance, @calm mulch. Refer to subpoint 5.4 in #faq for further information.

[proven crown]

but its just unfair to get ban 7 times in 1 week brother if im cheating just ban me for 10 years but thsi is unfair i guess i tried everything but 0 help idk what to do actually maybe quit this game is better because no one cares ppl who cheat they play normaly but the clean players is getting banned

[cyan citrus]

We unfortunately will not be able to help you with this any further through the community, @proven crown. Please use the File Claim option or contact the customer service in-game for further assistance.

[proven crown]

game support sent me the same message i got from here no one understanding me actually

[proven crown]

0 help lol thank u so much

just copy paste the same message and send it with no real solution

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proven crown.

[night cloak]

How do I report a serious teamer?

[cyan citrus]

Please report such behavior directly through in-game using the built-in report feature, @night cloak.

[grim seal]

Will Mythic forger spin outfits change in next update or not

[hollow gazelle]

Please help me as soon as possible .. Recently, I unlinked my account in the game PUBG Mobile .. through Facebook and Twitter, and I want to recover the account .. My account is now at level 1 and I do not have a name
My current name is: user59332
uid : 5282504798
Please help me please

[native anvil]

The Mythic Forge is a lasting feature. The prize pool and redeemable items update periodically without affecting forge progress.

[storm flume]

Please contact the customer service for further assistance, @hollow gazelle. Refer to subpoint 5.4 in #faq for further information.

[hollow gazelle]

I did not understand anything

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues. We are unable to assist you with such regards here on Discord.

[oblique star]

Something is wrong with my account I haven't gotten a single mythic or legendary I've opened at least 148 crates yesterday and didn't get anything.I think I should be compensated

[green agate]

Bugs/Issues may be reported to the in-game customer service or in our #996546243859853424 channel if this is a known issue.

It is more likely however that you were simply unlucky.

[harsh dragon]

I was a winner in last year's PDP competition, I was never contacted after winners were announced. I have not received my winnings. Please assist me in getting hold of the right people

[mortal apex]

The rank in your previous server will not change.

[glossy swallow]

Just wanted to ask, can i buy uc with my phone number balance?

[cerulean vigil]

U can buy from Midsbuy

If u want to Buy With ur Mobile Phone Number 🙂

[storm flume]

Please avoid going off-topic, @cerulean vigil and @glossy swallow. You may have unrelated conversations in #chat.

[frail sapphire]

why am I having 500 ms even tho my network is strong??

[quartz skiff]

i know I'm not supposed to ask but can anyone tell how long does it takes to review a Copyright strike appeal in #1055891271849353226 ? any mods if they can help me out?

[cyan citrus]

Does it always stay like that or does it happen from time to time?

[cyan citrus]

You will receive an answer in due time. We cannot provide an estimated time span for it. Please wait patiently.

[patent scaffold]

Who can help me? Payed today 2 times 10 dollars for uc station. But first time uc didnt come to my acc..

[storm flume]

Please contact the customer service for further assistance, @patent scaffold. Refer to subpoint 5.4 in #faq for further information.

[empty mango]

Server link for North America

[feral forge]

You may refer to subpoint 3.1 in #735483472432594994 for regional communities link.

[fervent lantern]

I can't log in to my account not like please help

[sly wyvern]

@lime juniper i need a help can you please come to vc

[storm flume]

Please contact the customer service for further assistance, @fervent lantern. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Your messages are removed due to safety measures, @fervent lantern.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sly wyvern. Remember to read through #faq before asking questions in the support channels.

[sly wyvern]

@storm flume ok

[hazy jetty]

where can I buy 8100 uc, tell me please

[green agate]

It is recommended to buy UC through the in-game store in PUBG MOBILE.

[hazy jetty]

I do not have the opportunity to buy, because... I'm from Russia, my friend from Ukraine will donate to me

[storm flume]

Please contact the customer service for further assistance, @raven raptor. Refer to subpoint 5.4 in #faq for further information.