questions

[native anvil]

Please contact the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

As I mentioned to you, please use the #copyright channel to send your concern.

[mystic glen]

My iPad Pro 11” after I do updating iOS 16.2 battery drain very fast and getting hot only when play PUBG and I contacted with apple support’s they say PUBG not updating game for iOS 16.2 my ipad not have any problems befor update 16.2 I was play more than 4 hours now playing 2 hours and battery finish I try many games is not same problem

[stray sand]

i have some skin please unban i dont use any cheat and i buy rp gold season 8 and 7 and 11 and m5 m6 please unban company 😢

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stray sand.

[frosty sigil]

why my headshot is very weak ??

[native anvil]

Can you please elaborate your issue by providing a screenshot or video recording?

[rose abyss]

I'm in the tunnels and it's not dark for some reason.

[frosty sigil]

@native anvil

i am sending the vedio

wait

[native anvil]

Have you tried to perform a routine repair of the game?

Also, if you think this is a bug in the game, you may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[fringe arrow]

why when i get 5 or 6 reports in game get ban 10 min and sometime get observation period for 24 hours i fact i left pubg for 4 months and also because of this problem now i can't reach to high rank please fix all this problems is restrict me i play pubg for 4 years this not happen before some people useing this feature is intended to damage professional players give him scam report to banned them and people whom got scam report got ban 10 min and observation period my advice if this problem continue a lot of customer will left pubg

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fringe arrow.

[opaque parcel]

@native anvil We are qualified for Semifinals in ALL TALENT, but I want to kick one of my teammate and add another in my crew. Can i do this???

[frosty sigil]

@native anvil

[frosty sigil]

THIS IS THE VEDIO

[native anvil]

Players can participate in the Weekly Matches directly, Semi-Finals, Playoffs and Final rounds can only be joined by advancing from the previous stage. The minimum tier requirement for the Weekly matches is Silver V, for Semi-Finals and Playoffs is Gold V, and for the Final Round is Platinum V.

Refer to (?) for more information.

[frosty sigil]

@native anvil

DID YOU SEE THE VEDIO

[native anvil]

Are you referring to Hip fire?

[opaque parcel]

But I want to add one of my friend in crew

Can i add during semifinals?

Because he wants to play,

[frosty sigil]

yes

[opaque parcel]

There is now 6/6 in crew I'll kick one of them and add him

[frosty sigil]

my hip fire is bad in tdm and classic @native anvil

[native anvil]

To increase your hip fire accuracy, you can try the following tips:

Use a gyroscope: This can be very helpful for hip fire accuracy as it allows you to make fine adjustments to your aim by tilting your device.

Practice: The more you play, the better you'll get at hip firing. Make sure to practice using different weapons and in different scenarios to improve your overall hip fire accuracy.

Adjust your sensitivity: If you're having trouble hitting your targets while hip firing, try adjusting the sensitivity to a lower setting. This will allow you to make smaller adjustments to your aim and improve your accuracy.

Use a grip like laser.

[frosty sigil]

thank you very much

[native anvil]

You are welcome!

[proud swallow]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @proud swallow. Remember to read through #faq before asking questions in the support channels.

[proud swallow]

My account is lost

how to recover

I lost my third link sim card

Help

[storm flume]

Please contact the customer service for further assistance, @proud swallow. Refer to subpoint 5.4 in #faq for further information.

[opaque parcel]

@native anvil please reply, I have 6/6 in my crew and now my leader wants to kick one of them and join the other. Is it possible after qualifying for the semi-finals?

[native anvil]

You will not be able to because the new player wasn't there to play in the weekly matches.

[opaque parcel]

Oo, means the players who play weekly matches they can only play semifinals?

[native anvil]

Yes.

[brittle sand]

I did make routine repair and deleted all resources everything and still the same problem bro 😢😢

[floral burrow]

@native anvil brother I am waiting from 1 mouth 2 weeks but my account is not login why PUBG mobile are not solving my problem 😭

[native anvil]

Please perform a routine repair of the game from login menu, clear game cache and restart your device one time. If the issue still persists, you may repair the game again using both Routine Repair and Repair Resources option. Keep in mind that this will delete your resources and you will need to download them again. Restart your device and see if it will make any difference.

[native anvil]

You have already been answered. Please continue with the customer service and avoid repeatedly asking about the same matter.

[brittle sand]

I did everything u told me to do…the same problem

[native anvil]

Can you try to reinstall the game?

Also, you may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[midnight salmon]

Why is there no rp plus subscription on iOS??

@native anvil

[civic mulch]

Why was my account banned I never cheated I paid a lot of money in this account Do you think I'm crazy to use cheat I only used vbn and I don't know it causes ban I swear to you I'm thinking of committing suicide because of the ban You caused me self harm and the company will bear everything happen to me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @civic mulch.

[celest shadow]

The RP Prime and RP Prime Plus subscriptions are only available on Android as it is a collaboration between PUBG MOBILE and Google Play Store. If you want to purchase this subscription, you can do it on an Android device.

[midnight salmon]

There is no rp plus subscription in iOS, is there anything I can go into my android device and buy from there?

@celest shadow

Will I be blocked from the game?

[celest shadow]

Please read my message.

[mental chasm]

Hey, I cannot post in #996458713126797405 . Can you help?

[celest shadow]

What is the issue?

[storm flume]

Please contact the customer service for further assistance, @normal arrow. Refer to subpoint 5.4 in #faq for further information.

[mental chasm]

Says cannot post or rate limited

I haven’t posted much.

[celest shadow]

Please make sure that your Discord application is updated to the latest version and in your post, include a post title and select a tag that is relevant to your feedback.

[quiet bone]

I gave my account for my friend now i am try to log that account now its banned 10 years my clan on that account(this account was its leader) so can you unban this account please😭

[mental chasm]

Thank you 😊 Updating the app fixed the problem.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quiet bone.

[floral burrow]

@native anvil but game customer service are not solving my login problem and what is this behavior of you and your team i am waiting form 1 month 2 weeks but you are not solving my problem 😭 If you don't have experience to solve players problem then why are you running this game

@native anvil can you tell me why are you doing this job ??

[marble turret]

Every time I'm afraid of Jim, I swallow for 10 minutes, and I'm going for a fixed ping20. I want a solution quickly, because I don't know how to play

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @marble turret.

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[chilly briar]

It's good now

[oblique yew]

Hesabım çalındı ve oyunda destek ekibine makbuz gönderdim Facebook,e-mail kimlik fotoğraf bile attım benden istenilen tüm bilgileri verdim yinede bana yardımcı olmadılar sohbeti kapatıyor sürekli
Teşekkürler pubg mobile 4 yıllık emegimi çaldılar ve 0 yardım pubg başladığım güne lanet olsun güvenlik namına hiçbir şey yok sadece göz boyama

[storm flume]

Please do not use languages other than English, @oblique yew. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pastel falcon]

@lime juniper my account still banned 10 years i sent everything yesterday about my issues and my account still suspended what's the soloution please ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pastel falcon.

[oblique yew]

My account was stolen and I sent a receipt to the support team in the game Facebook, I even sent an e-mail ID photo, I gave all the information requested from me, but they did not help me, it closes the chat constantly
Thanks pubg mobile they stole my 4 years effort and 0 help

[native anvil]

Please try to contact them again. We are not affiliated with Customer Service, we cannot help with account-related issues through the community.

[midnight salmon]

u dont help me

Dont like ur answer

[spiral linden]

can you unban please @polar marsh ID: 5806826373

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spiral linden.

[celest shadow]

Are you sure this answer did not help you, @midnight salmon? Please let us know what we did not answer and we will be happy to provide the answers.

[pliant spruce]

hello i got banned for no reason can you help me about that? can you unban me? ID: 5248946794

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pliant spruce.

[soft niche]

I want to do a survey about random banning of accounts

[brazen phoenix]

Hello and greetings
There is a problem with my account
Please fix this problem for me if possible.
Or tell me what the problem is!?
Or how much should an unauthorized user be detected so that my other purchased users do not become zero after that!
Thank you very much.

[native anvil]

If you have previously made unofficial or unauthorized purchases, or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game or your account can get banned depending on the severity of the violation. For further information you may contact the in-game customer service.

[ruby kraken]

after this massage i got banned please unban ID : 51627298180

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ruby kraken.

[daring zealot]

يمعود بلعنه ١٠ سنين

[storm flume]

Please do not use languages other than English, @daring zealot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @daring zealot.

[brazen phoenix]

Thank you Bro ❤️
In my country, it is not possible to buy directly from global stores. It is not possible to buy from Apple Store or Google Store UC!
What I want to know now is how much UC I have been fined.?!

[native anvil]

You should only purchase UC in-game or via https://pubgmobile.com/pay.
Please contact customer service in-game for further assistance.

[north lava]

???

2 time

[brazen phoenix]

I know how I should buy UC! But this; It is not possible! We buy gift cards through intermediaries in countries with the possibility of buying!
I tried through the in-game customer service, but unfortunately I didn't get an answer. tnx

[marble zephyr]

Hello dear pubg mobile developers! I want to complain about your anti-cheat, I played metro royale without cheats and I got banned for nothing, please take some action

[polar marsh]

Please refer to the private message from @polar marsh for further information, @marble zephyr.

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[deep sand]

I don't know why you banned me for 10 years without doing anything wrong.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deep sand.

[midnight salmon]

Will I be blocked from the game?

[clear berry]

As of right now, Can gold rank players play with ace rank? I logged on after long time so idk current tier restrictions lol

[celest shadow]

No, of course not.

[clear berry]

Do u know..?

[lucid nimbus]

where do I report bug

[celest shadow]

Players can team up from Bronze–Platinum and Gold–PUBG Conqueror.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @lucid nimbus. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[old vigil]

un ban to all acc pubg

[polar marsh]

Please refer to the private message from @polar marsh for further information, @old vigil.

[twin harbor]

Hello
My name is mohamed
Me work as lawyer for player ALPHA
ID : 5240364186
His account ban from pubg support , without using any hack or other policy state , so i need from support to give me video explain how the player skip the your policy , or if the ban was by mistake remove it . wait for response

[polar marsh]

Please refer to the private message from @polar marsh for further information, @twin harbor.

[night cloak]

5926841124

ID: 5334984935

@everyone

Hallo together my acc Is oh he reason ban hane Even make a Game please im unlocking trank you pubg team

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please do not use languages other than English, @cedar crypt. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cedar crypt]

I wrote to you in English

Hello, return the points for the twisted Fight how could I get rank 11? If there were 3 teams left with 2 people, how could I get rank 11?

[glossy garnet]

Hello, I am writing an id to your reedem code page, it does not accept, is there a solution for this?
id 5902037641

[faint elbow]

@lime juniper hello my frind

@lime juniper how are you

@mortal apex @celest shadow @lime juniper
Hello i want to support

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[faint elbow]

@celest shadow Send Massege to @swift pivot he problem !

[celest shadow]

We are unable to understand your inquiry. Can you rephrase it? Alternatively, you can join a regional community where you can send your inquiry in your preferred language. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

Can you please provide a screenshot of the issue?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @faint elbow. Remember to read through #faq before asking questions in the support channels.

[faint elbow]

i send massege to you !

@celest shadow come 1 min

[celest shadow]

You may send your PUBG MOBILE-related questions or inquiries in this channel.

[faint elbow]

The account was banned due to modifying the game data code
And I did not modify anything and play from a phone
Kindly consider my topic please
@celest shadow

[polar marsh]

Please refer to the private message from @polar marsh for further information, @faint elbow.

[heady folio]

my account has been banned since the last new year, but I could not find out why it was banned, unban please sorry for the russian language in the screenshot

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heady folio.

[full tusk]

Hello

İ have problem in my PubgM account please help me

[simple folio]

my account bannned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @simple folio.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @full tusk. Remember to read through #faq before asking questions in the support channels.

[queen yarrow]

Hello

Is there any news about changing EUROPEAN country's? I made it by mistake

[raven tangle]

Wait for 60-40 days to change country bro

[cobalt ridge]

my account has been banned for no reason is there any solution to unban it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cobalt ridge.

[queen yarrow]

It can't be changed ... since there's a new regulation about Europe country's... I even don't have option to change its disappears

[raven tangle]

Go to settings and look for it

If you dont see it then i cant help u because im also a fellow normal user like you

[queen yarrow]

There's no option dear ... the option of changing country will disappear once you changed to Europe countrys

[raven tangle]

Then ask some dev or smth idk

[full tusk]

Please help .. i need recovery my account

E mail not remove

Hacked my account

But login know

[native anvil]

If the option to change country/region settings is not available for you, you cannot switch your region. The option is not available for the accounts registered in European continent. Refer to the General Data Protection Regulation (GDPR).

[full tusk]

Please remove this email

[storm flume]

Please contact the customer service for further assistance, @full tusk. Refer to subpoint 5.4 in #faq for further information.

[queen yarrow]

My account os mot registered under any of the EUROPEAN area ... but I'm stupid and mistakly changed to Europen country and now can't see any option to change my country

[native anvil]

This also applies if you change your region to a European country.

[silver patrol]

Where should I see the date of account registration?

[native anvil]

You can try to search for account registration date in your social media account settings or when you downloaded the game through Play/App store.

[quaint rain]

Hi i need your help, i was inactive on the game for some months, my account was linked with only my Facebook and my Gmail. Since the new update cames out and that we had to add also a phone number for the second security for the log in someone hacked my account and added their number so now for me it’s impossible to log on my acc anymore with my email. I have this account since 2018 i’ve spent on it money and alot of my time so it isn’t nice at all that someone can hack it just like this and that there is no any possibility to contact directly any support service of PUBG but just somes bots that aren’t helpfull at all. So i am asking your help to recover my account and to get it back.

[native anvil]

We cannot help you with compromised accounts through the community. Also, keep in mind that your account security is your own responsibility. Please continue with the customer service.

[sly heath]

Why cant i change my region if i set it to europe when i was creating my account?

[silver patrol]

I installed and deleted the game a lot, I had an account before this, I also deleted the old Gmail emails, is there no other way?

[silver patrol]

My account was also hacked, I even told the date of receiving two achievements, but since I don't have the exact date of account registration, customer service did not help me 🙂

Unfortunately ,They don't want to help us💔

[vagrant tulip]

You can send them the date you linked a the social media link you’re currently logged in.

[silver patrol]

I only have Gmail, I deleted the received emails..

Because it is for 4 years ago!!!

[vagrant tulip]

I think you can find the link date in the linked apps in the gmail

Hold up let me check it up

[silver patrol]

No, unfortunately, I don't know why, but it doesn't show in the program section! I am very unlucky

I have the receipts of the UCs, the names of the accounts that have changed, the date of achievement, but I really don't remember exactly what date I created the account 4 years ago..

[vagrant tulip]

Look, head to gmail, manage your Google account, head to security, head to third party apps with account access, look for pubgm click on it you will find the link date.

[vagrant tulip]

Only 1 payment is required that is 1 month old.

[silver patrol]

I know but it doesn't show me as if it is a bug!!!!

I even got a takeout from Gmail, I checked all the reports for 4 years! There should be a link date of the email somewhere, but it is not...

[vagrant tulip]

Try to apply what i told you about and send me a screenshot

It’s not possible that you’re linked to your gmail and it’s visible in the gmail

[silver patrol]

I can send you a record!

[vagrant tulip]

Sure but hide your sensitive information

[silver patrol]

Ok

[silver patrol]

Should i send here ?!

[vagrant tulip]

Yes

[sly heath]

Why cant i change my region if i set it to europe when i was creating my account?

[night cloak]

Hi pubg admins. I have 1 question. I was playing the metro royale ... No cheats no hacks no aimbot no bullet tracking - full normal game.... And I got this message.
My question is : guys are u full mental or what? How can u froze my account without any reason?
What kind of stupid AI detection are u using if u are ban normal daily players ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

This is due to General Data Protection Regulation (GDPR). We unfortunately cannot help you with this.

[sly heath]

How does that protect someone

[silver patrol]

@vagrant tulip Both my accounts have this problem, I have been trying to get my stolen account back for 6 months… 💔

[quaint rain]

@silver patrol literally same problem as me

My gmail account still stuck on the game but i can't log in

[silver patrol]

@vagrant tulip I gave a record from my account which is not having problems now( like hacking), my stolen account had the same problem from the beginning

[vagrant tulip]

Apologize I thought your account it like to the play center, in that case do you have another Social Media link.

[silver patrol]

in my hacked account ? Yes, I had Facebook, which has certainly been disconnected in these 6 months, and of course the hacker has full access to it

[silver patrol]

@vagrant tulip Just because of the registry date that I don't know, they don't accept the receipt of UCs and the date of achievements and the email of the third link that has been on the link account for 3 years and they doubt that I am the owner of the account!!

[vagrant tulip]

How about you try to link a phone number to your account and activate secondary verification and lock out the hacker and then unlink his links ?

[tepid latch]

Hi

[silver patrol]

R u kidding me ? :))) maybe we should talk in dm i should explain for u

[vagrant tulip]

Certainly not kidding, you may explain the issue in vc if you would like.

[silver patrol]

It does not help the situation, I have been explaining everywhere in pubg for 6 months

[vagrant tulip]

Join vc general 1

[finite atlas]

How does this work? I was normally playing and this got me out of the match. At the beginning I thought I got banned, but I never used hacks so I wanna know what do I do in this situation

[tiny jasper]

Bullet Tracking

THOSE WHO GET BAN, DIRECT OR INDIRECT USE CHEAT, MAY BE USE THIRD PARTY PLUGIN OR MOD PAKS OR MOD OBB OR SOME CONFIG, AĹL MUST GET BAN

[tacit surge]

Hello, I need help...

Pls

[glacial nest]

Hey, I wanted to report an ID - 61349277827.
This person is pretending to be me and sending requests to my friends.

This is my ID - 5598868260

@native anvil

[sterile heart]

My account has been stolen by another person and I can provide evidence that I have an account Please help to recover my account

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tacit surge. Remember to read through #faq before asking questions in the support channels.

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification.

[tacit surge]

I need help. Someone steal my account. ID 5104834388

[native anvil]

You may use the in-game report function to report players or contact the customer service.

[long talon]

I was banned for 10 years unjustly and I did not do any cheating tools and malicious reports from hateful people

[polar marsh]

Please refer to the private message from @polar marsh for further information, @long talon.

[glacial nest]

I have already reported, but to no avail.

[native anvil]

Please refer to this answer, @tacit surge.

[tacit surge]

It can't help me. I need to talk

[native anvil]

We cannot help you with compromised accounts through the community. Also, keep in mind that your account security is your own responsibility. Please continue with the customer service.

[sterile heart]

@vagrant tulip please help me My account has been stolen by another person and I can provide evidence that I have an account Please help to recover my account

[vagrant tulip]

Contact support ingame

[opal quail]

Hello, I have run the proxy breaker program and transferred to the Netherlands by mistake while I am residing in an Arab country and the option to modify the country no longer appears. Can I return it to the country in which I reside please

[cyan citrus]

You cannot switch your region if the option to change country/region settings is not available for you, @opal quail. The option is not available for the accounts registered in European continent.

[lusty mirage]

Region option not showing

[cyan citrus]

Please refer to my above response, @lusty mirage.

[digital token]

I forgot my email address
I can login with Twitter and Google
I want to unlink my email or change it

[lusty mirage]

@cyan citrus I'm from Pakistan how can it possible

@cyan citrus I'm from Pakistan and this option not showing what's the problem

[cyan citrus]

This will be according to the country or region you have selected in the game, not where you are currently physically located, @lusty mirage.

[lusty mirage]

I haven't selected any of them

@cyan citrus how can select when option is not showing 😂

[cyan citrus]

Please use the in-game option to change your linked e-mail. If you do not meet the requirements, or if you have lost access to linked e-mail, please reach out to the customer service in-game for further assistance.

[digital token]

Can't remember my email address @cyan citrus

[cyan citrus]

If you have selected a country from Europe when creating the account, or if you have changed your country/region settings to Europe, you cannot switch your region again. We unfortunately cannot help you with this.

[cyan citrus]

Please contact the customer service for further assistance.

[lusty mirage]

@cyan citrus i registered my account in Pakistan and I'm in Pakistan so how it can be possible

[cyan citrus]

This is not the case for other regions. Should you have any questions in this regard, please contact the customer service in-game. We cannot help you with this, @lusty mirage.

[lusty mirage]

@cyan citrus I'm playing since two years ago and I'm from Pakistan and i want to play with Pakistani peoples if pubg not going to change my region I'm going to delete the game

@cyan citrus this the the reward you guys giving us to support you that we can't play from our country region

[cyan citrus]

We cannot help you with this through the community in any way. Please avoid being persistent after you have been answered, @lusty mirage.

[opal quail]

There is no way to chainged?

Pls

[cyan citrus]

There unfortunately isn't, @opal quail.

[opal quail]

So sad rhx bro

Thx

[cyan citrus]

You're welcome!

[tepid lily]

Hi @cyan citrus is there any announcement regarding the automated mass channel strikes issue?

[bleak dew]

Dear pubg team @polar marsh please solve Fix the third linkThe code is not coming up on it

THX YOU 🙂 PUBG MOBILE TEAM PLEASE SOLVE THIS ISSUES

all members listen Gmail is generating your verification code

[cyan citrus]

I'm not familiar with it. Could you elaborate?

[storm flume]

Please contact the customer service for further assistance, @bleak dew. Refer to subpoint 5.4 in #faq for further information.

[quiet cosmos]

Hi guys, my account was banned for 10 years by mistake, what to do, I never broke the rules!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quiet cosmos.

[hollow falcon]

My account has been hacked he changed email linked phone mumber

Number

What do j do

[storm flume]

Please contact the customer service for further assistance, @hollow falcon. Refer to subpoint 5.4 in #faq for further information.

[hollow falcon]

I don’t have access

To my account

[tall vigil]

5339746456

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tall vigil.

[vague sphinx]

Hello I just got banned without doing anything wrong in the game I don't use plugin or gfx

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vague sphinx.

[hollow falcon]

My acount has been hacked hacker changed email password and added phone number I don’t have any access to my account id 5800199892

[raw scarab]

Welcome My account in the game has been hacked and I cannot access the account because the hacker has activated the secondary verification feature via his phone number Please help because the account has cost me a lot ID 5205576342

[hollow falcon]

Where are you from same happened with me

[raw scarab]

What do you do and offer a company that does not answer

Iam from Jordan 🇯🇴

[night cloak]

5115382616

[hollow falcon]

How can i talk to pubg mobile support on app

[fringe moon]

5243502841

[hollow falcon]

how do i talk to customer support and open a ticket

@celest shadow

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[fringe moon]

is there the right place to unbanned my account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fringe moon.

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hollow falcon]

my account has been hacked and im not able to logen to game

[celest shadow]

You may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[hollow falcon]

not working bot just gives me a website link and it closes the chat have been trying from an hour

@thorn apex

anyont who can help me contacting customer service

in-game customerservice

[hollow falcon]

@lime juniper

[celest shadow]

Please be advised that the moderators of this Discord server are not affiliated with the in-game customer service and are unable to assist with in-game account issues, other than to direct you to contact the in-game customer service.

[sterile heart]

@vagrant tulip they didn't help me They did not help me because I linked the account to one social networking site (Facebook) and it was disabled by the hacked person and he linked it to his personal accounts and I can no longer log in

[hollow falcon]

is there any other way to contact customer support

[spice rain]

Help me

[worn edge]

?

[azure mango]

I've been unjustly banned for 10 years and haven't done any cheating tools and malicious reports from hateful people.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @azure mango.

[worn edge]

Anyone there to response this ?

[celest shadow]

Please refer to subpoint 3.18 in #faq for further information.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @maiden yarrow.

[celest shadow]

No, this is not possible because these are two different games.

[empty oracle]

Do PUBG mobile accept apple gift cards payment

[ancient cedar]

.

[worn edge]

It says Normally Not , but it may accure and not recommended . BUT we need you to granty us to not suspend it because we must use VPN . We can't leave this country 🙂 , plz takecare of our request , Thank you

[celest shadow]

Yes, it is why we do not recommend using a VPN. Unfortunately, there is nothing we can do to help if the game is currently banned in your country.

[celest shadow]

Yes, you can buy apps, games, or in-app purchases from the App Store.

[night cloak]

Why do I not have the option to change my phone number?

I only got change email option

I can’t receive code on my new device

[dense bramble]

How to complete equipping full attachment in firearms mission??

[opaque goblet]

I’ve my PUBG MOBILE account linked to my Google account, and I want to login on my iPhone. Is it possible?

[worthy sinew]

@dense bramble In 3 different Classic matches equip two weapons with full attachments like Muzzle, Stock, Grip,etc. at the same time.
Note: Some weapons do require Canted sight to complete full equipment.
In my experience, equipping one Shotgun makes it easier to complete the mission. Pochinki in Erangel may be a good spot.

[young talon]

5315148584

[delicate tree]

5798531843

[polar marsh]

Please refer to the private message from @polar marsh for further information, @young talon.

Please refer to the private message from @polar marsh for further information, @delicate tree.

[fickle nimbus]

When I choose to play a team and start and start it appears to me that I am playing alone why please reply

@celest shadow

[celest shadow]

Please provide a video recording of your issue.

[radiant wraith]

hello

good night
My account was banned 10 years ago without any reason
And you can check it out for yourselves. I did not violate the laws of the game, and I did not cheat in any way, and God is a witness to these words that I say.
My Banned Account ID:
5215923454
Please unblock my account
I want to go back to playing again

[polar marsh]

Please refer to the private message from @polar marsh for further information, @radiant wraith.

Please refer to subpoint 2.12 in #faq for further information, @queen forge.

[ancient cedar]

@celest shadow

[worthy ether]

السلام عليكم ورحمه الله وبركاته

[storm flume]

Please do not use languages other than English, @worthy ether. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fickle nimbus]

@celest shadow

[native anvil]

Please make sure that you enable Auto Matching.

[sterile heart]

@native anvil please can you help me I linked the account to one social networking site (Facebook) and it was disabled by the hacked person and he linked it to his personal accounts and I can no longer log in and I can prove it's mine

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification. Refer to subpoint 5.4 in #faq for further information.

[sterile heart]

I spoke with the game's customer service, and they did not help me, as well as with Facebook. The account was closed and I would like to recover it

[thin juniper]

Hello, I am new here. I have an issue. I have been wrongfully and unfairly banned. I have been accused of using an unofficial game client. On top of that, I accepted and decided to wait for the ban to be over in a week. However, to my surprise, I received another ban while still on a ban for the same reason which is unreasonable since I have not been able to log in since the first ban. I am being wrongfully punished for something I possibly could not have done. I possibly could not have used an unofficial client while being unable to log in. Can anyone help me with this? I’m seriously confused here and really sad too😪.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thin juniper.

[sterile heart]

@native anvil I spoke with the game's customer service, and they did not help me, as well as with Facebook. The account was closed and I would like to recover it

[native anvil]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help.

[sterile heart]

@native anvil I have done everything I can, but the Facebook account has been closed permanently. I want to recover the game account from the hacked person, and I can prove that I own the account by telling you enough information about it and screenshots from inside the game.i hope you can help me because it's not fair 😑

[thick canopy]

Hello, I have an issue

[native anvil]

We cannot help you with compromised accounts through the community. Also, keep in mind that your account security is your own responsibility. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @thick canopy. Remember to read through #faq before asking questions in the support channels.

[sterile heart]

@native anvil Do you mean that I can't get it back even though I can confirm that I own the account?

[thick canopy]

My question is, can an account be banned even when I am unable to log in(also because of another ban) ?

[lean haven]

@celest shadow

Hi Sar.mam tencent send me 21 copyright strike bat i am not break any rules for tencent so please remove the all Copyright strike 😭

My channel link https://youtube.com/@Iamgolike

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @lean haven. We may otherwise have to mute you.

Please refer to subpoint(s) 2.12 in #faq for further information, @thick canopy.

[fickle nimbus]

I didn't, if I did it would solve the problem

[thick canopy]

I have referred to the subpoints and non of them answers my question

@native anvil Hello, Can you please help me?

[dusty rose]

PUBG MOBILE

Dear Mr/Mrs,

Nakname pubg : AMG*ROKO

Id : 5757743195

DEVICE MOBILE : ASUS ROG PHONE 5S

TITLE : INVESTIGATOR MAJOR (#1 IN MY COUNTRY ALGERIA)

Currently as a faithul player in pubg mobile since 2018 and fan of investigating and chasing all mean of cheating and gaming world , I am taking the opportunity to contact you as I am highly interested in a graduate position to make the opportunity to all highest grades on investigators on the world to work in this company as investigators to make end the most of hackers on the game .
My academic credentials coupled with my previous experience in gaming i think that I have both the skills on business and administration ( marketing )and the background.
To this end, please respond me. thank you in advance for your consideration of my enthusiasm to work in your company.

Yours faithfully,

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Yes, to enter with a random team, you should enable Auto Matching.

[neat shadow]

Good evening , my name is Vladislav , I am contacting you due to the erroneous ban of my account .17.04.2021 at 00.37.13 my account was banned for no reason or I got there by mistake.I wrote to tech support, but no one answered me. But when I decided to log in to the account yesterday,
yes, there was a ban on it , but when I went into the blocking history and clicked on it, the following wrote to me -
The account is in a normal state. You can log in and play. Please help me with this problem, could you reconsider your decision to make sure that my account was banned by mistake, I invested my personal money in this account and after the ban I partially left the game because I did not have to create a new account, since I invested all my money in this account the soul.I will attach a photo and a video there to prove that my account is in the blocking history in a normal state, and when entering the game it issues a ban. Please reconsider your decision please:Account details: 1) nickname: yasno • fazzy 2)ID: 5670917988 3) Date and time of the ban: 17.04.2021 00:3713. 4)A country:Russia

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neat shadow.

[native anvil]

Hello, how may I help you?

[flat marten]

hello

i need to change the 3rd mail login!

anybody wants to help?

[thick canopy]

@native anvil Kindly help me

[native anvil]

You can find the option to change your linked e-mail or mobile number in Settings > Account > Email linked/Mobile number linked.

To change the linked e-mail or mobile number, the following requirements must be met:

▫️ 1. The device has logged in 15 days in the past month.
▫️ 2. The e-mail address or mobile number has been linked for 7 days.
▫️ 3. You are currently logged in with the linked e-mail address/Mobile number linked.

To make changes, you must continuously log in from the same device for 15 days. If you log in using a different device, the login day count will be reset. Once these conditions are met, you can enter the new e-mail address or mobile number you wish to link and receive a verification code to complete the process.

[pearl sparrow]

it is official website for purchasing uc/rp

[native anvil]

Has your account been banned?

Yes, it is safe. Make sure that you make purchases through in-game or through https://www.pubgmobile.com/pay.

[pearl sparrow]

😆 what proof you need other than pubgmobile.com?

[tired viper]

51345987209

[native anvil]

Refer to subpoint 3.20 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tired viper.

[dusk spire]

Hey admin.. What was wrong with ban system? I got banned in arena when i play with my friends 1v2 i got banned. This is not empty account. for a long time i am on this game. can you please check it out what's happening? ID : 5317975030 Ban date : 26/11/2022

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusk spire.

[pseudo gyro]

He is moderator in this group)

well, if you don't believe why are you writing at all?

[pearl sparrow]

do u want to donate your kidney here?

i extremely need it let me know when u want to donate.

[pseudo gyro]

Donate with midasbay or others official shops)

[iron elbow]

Hello, I did not use anything forbidden, the Asus rog phone 5s phone is a standard Armoury Crate application on all horn backgrounds and all cyber athletes and NO MORE!! I have more than $ 4000 in the game, I have been playing since season 2 ID 518845638, ban date 21.12.2022, время 19:30:56

[polar marsh]

Please refer to the private message from @polar marsh for further information, @iron elbow.

[pseudo gyro]

@native anvil help me)

[green spire]

hello, is there someone I can talk to?

[thick canopy]

No Body here wants to help out. Its just sad

[green spire]

Helppppp meee I uploaded rp And what's the reason I got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @green spire.

[native anvil]

Has your account been banned?

[thick canopy]

Yes... I have a banned account. My issue is why I got a ten-year ban when I still had a 7-day ban in progress. I couldn't have committed another violation when I wasn't able to play(Because of the 7-day ban)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thick canopy.

[shrewd bear]

5331484716

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shrewd bear.

[deep tiger]

Hello pubg mobile

#pubg-mobile please help

[weary tulip]

Hey what happened my post closed and not opening

[manic radish]

I can't enter the ranked game. I wrote to support from the game but no response

[cyan citrus]

Please try to update your Discord application or switch to a different internet connection.

[cyan citrus]

Are you unable to enter the match due to longer matchmaking duration or due to some other issue?

[weary tulip]

Its latest version

[manic radish]

automatically exits the queue because there is no match (+20min), Didn't find even 1 match in 1 week

[cyan citrus]

What is the device you are using and what game mode/perspective you're playing in, @manic radish? Also, what is your current rank?

[manic radish]

gameloop,ranked 4 team, 3 person, 10 random map, bronze 3- same language mode off

[deep tiger]

Need help #questions

Please #questions

[hard timber]

Hello I need an assistant there someone connected the email to it and I don't know how to unlink and I am afraid that Facebook will cancel the (Please help) link

[cyan citrus]

And what is your server?

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

Do you have a phone number linked to the account?

[manic radish]

Middle East

[hard timber]

@cyan citrus no he connected my email and i don't know the mail

[cyan citrus]

It might be because of your low rank that you're unable to find a match, @manic radish. Try to disable the matchmaking preferences and select only 1 map at a time. Also, keep in mind that emulators have relatively less player base compared to mobile platform, so higher matchmaking time can be expected. If the issue persists, please wait patiently for a response from the customer service.

[cyan citrus]

Is there any phone number linked to your account?

[storm flume]

Please do not use languages other than English, @hollow shard. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow shard.

[deep tiger]

Bro someone link his number and email kindly help I have all prove that hi is using my account

[manic radish]

thank you

[deep tiger]

Please bro

[cyan citrus]

Please contact the customer service in-game for further assistance with compromised accounts, @deep tiger.

[hard timber]

@cyan citrus Unfortunately no

[cyan citrus]

You're welcome!

[deep tiger]

I contact them but no response I have also claim ingame but no response please

[deep tiger]

#pubg-mobile please

[cyan citrus]

To begin with, please connect your phone number to the account and enable secondary verification through your Account settings of the game. After that, the unauthorized user will not be able to log into your account and you can remove the trusted devices from your Account settings of the game. For further assistance with compromised accounts, please contact the customer service through inside the game.

[deep tiger]

They are tilling me to login and go to the help and support but I can't able to login

[cyan citrus]

A delayed response from customer service can be expected as they receive an enormous number of requests every day. Please wait patiently. We unfortunately cannot help you with compromised accounts through the community.

[hard timber]

I tried what you said but it didn't work @cyan citrus#371

[night cloak]

hello pubg I am an oppressed person, my account has been stolen I am sure of your justice My account was stolen on (Dec 1, 2022 5:05 am) Since that time, I've been trying to contact private support, but to no avail All links to the account have been hacked maliciously to my account and then force me to provide links My emails and account are (POCO X4 Pro 5G). And all the stolen conversations, links, and evidence that I filmed to recover my account My Account Hands Stolen (5245452812) I hope to follow up on the topic, as my account is very expensive, and thank you

[cyan citrus]

Then please reach out to the customer service in-game for further assistance, @hard timber. And, please do not include your personal information in your messages or screenshots.

[hard timber]

@cyan citrus Well thank you

[deep tiger]

Check this bro I can't able to login

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you might consider enabling secondary verification through your Account settings of the game.

[cyan citrus]

You're welcome!

[cyan citrus]

Already answered. We cannot help you with this. Please continue with the customer service.

[zinc cliff]

I'm asking for help, I'm creating an in-game request, I'm getting negative results, I'm banned for 10 years even though I don't use cheats, please I want some respect for the effort🙏

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zinc cliff.

[proper iris]

Dear PubgMobile,

I am writing to express my concern about the recent ban on my account. On 23/12/2002, I received a notification that my account had been banned for no reason.

I am extremely disappointed and frustrated by this decision, as I do not believe that I have done anything to violate the terms of service. I have always followed the rules and regulations of the platform, and I am at a loss as to why my account has been banned.

I am requesting that you reconsider this decision and lift the ban on my account. I understand that you have rules in place to ensure a safe and enjoyable experience for all users, but I believe that I have been wrongly accused in this case.

I would appreciate a prompt response to this letter, as I am eager to resolve this issue and regain access to my account. Thank you for your attention to this matter.

Sincerely,
Mohamed Zaki

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @proper iris.

[heady bobcat]

I'm asking for help, I'm creating an in-game request, I'm getting negative results, I'm banned for 10 years even though I don't use cheats, please I want some help and I am didn't play with any hack

5241443201

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heady bobcat.

[civic pike]

Report Hacker (5686227077 AiMSTARCore)
Selling cheat plug in in tiktok https://vt.tiktok.com/ZS82gv2np/

[rare wind]

Hello PUBG Company, I have been playing PUBG since Season 2, and I want to become a member of you. I can explore all the defects of the game after each update. I want to communicate with you in any way. It is my honor to help you improve the game environment.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @civic pike.

[faint grove]

Me too I am not playing so much 1 hour on week and I got ban for no reason 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️

[polar marsh]

Please refer to the private message from @polar marsh for further information, @faint grove.

[fringe vigil]

5166319110

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fringe vigil.

[deep tiger]

Need help please @polar marsh @storm flume @storm flume

[steady ivy]

Dear Sir/Madam,
@lime juniper <@&639889499718942720>
Subject - Copyright Strike Problem

I have made all my videos by myself. I have not given any wrong information in my video, I have not crossed any guidelines. I made all my videos to help my viewers ( audience ) I request you to Tencent Remove your 14 copyright Strikes to my channel. If you think my videos are breaking your guidelines then I remove my videos.The rest of my all videos are not breaking your rules and regulations, so please remove Your Copyright Strikes from my channel.
Hoping you’ll understand my condition and give me a fair chance to clear myself.
Darko YT
My channel link : https://m.youtube.com/c/DarkoYT2728

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @steady ivy. We may otherwise have to mute you.

[deep tiger]

@storm flume please

[cyan citrus]

Please continue with the customer service and avoid repeatedly asking about the same matter after you have been answered, @deep tiger.

[storm flume]

Please do not use languages other than English, @sterile geode. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tight oyster]

5166319110
Hello and welcome to the customers of the global company, PUBG Mobile. With my respect and appreciation for PUBG Mobile, I extend my sincere thanks to you because you are doing a serious and hard work. Despite that, my personal account was banned and I did not commit any violations or damages, and if any violation was discovered on my account, this was not In my hand, because my account was stolen for a short period, and when I returned it for a fee, I found that my account had been banned for 10 full years, and from here, I ask you to unblock my account, and from this time I will preserve it and avoid any violation or theft. Please unblock my account and thank you in advance.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tight oyster.

[tired aurora]

Hello, i wanna suggest something gonna make cheaters less in number

[worthy sinew]

@tired aurora Feel free to use #996458713126797405 to post your suggestion in compliance with the channel's pinned instructions.

[karmic ingot]

hello

I would like a discussion with a pubg operator?

[green wagon]

Dear Developers Please pay attention to problems of Pubg Mobile Lite players.
Increasing numbers of config users and hackers in the game and not getting ban is destroying the game environment making it frustrating for legit players to enjoy the game.

[night cloak]

it often happens that me and my team get a ping for like 10/20second at any time in the middle of the game, I've had this problem since Tuesday

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @green wagon.

[spare basalt]

please help me I was hacked

[gleaming dove]

I filed a report against the company, if you do not recover my account, which was banned without any reason, I will ask for a large financial compensation.

ID: 5808261921
Name: 『FLY』Medoz

[storm flume]

Please do not use languages other than English, @gleaming dove. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[spare basalt]

ID:5764701061
Hello, I was hacked and who hacked me added my number and turned on the secondary binding, and now I can't go in, can you help and untie the number and disable the secondary binding

Plus help men

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brisk trench.

[placid skiff]

@gleaming dove when you got banned ?

[native anvil]

Do you mean that you want to contact customer service?

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[spare basalt]

I have all the data from my account, I have already tried everything, please help

[native anvil]

We cannot help you with compromised accounts through the community. Also, keep in mind that your account security is your own responsibility. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[spare basalt]

And where to write to them?

[spare basalt]

I wrote many times , And they did not answer me and wrote that the mailbox was full

[native anvil]

Refer to subpoint 5.4 in #faq for further information.

[spare basalt]

I understand you, you won't help me

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[prisma hazel]

سلام عليكم انا حسابي متبند من زمان وظلم والله العظيم ارجو من الدعم فحصه يدويآ ويشغلوه في أسرع وقت أقسم بالله بأن ظلم

[storm flume]

Please do not use languages other than English, @prisma hazel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prisma hazel.

[glass jacinth]

Respected Staff

Character ID : 5591238148

I am writing to express my concern about the recent ban on my account On 24/12/2002 . As I do not believe that I have done anything to violate the terms of service . I Have Always Followed The Rules And Regulations . I Got Ban For No Reason . I Am requesting that you reconsider this decision and lift the ban on my account . I Would Appreciate It .

Proof Link : https://youtu.be/UlpK1Hj__1E
@native anvil

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glass jacinth.

[empty oracle]

What?

So if I buy uc, the apple gift card will work?

[cedar crypt]

This is a player who got burned with the vx, they came to my house 5 houses and started throwing grenades into my house, I didn't even make a sound, they knew and saw me

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @cedar crypt. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[surreal barn]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @surreal barn. Remember to read through #faq before asking questions in the support channels.

[surreal barn]

I have a big problem when I play any match I get 24 hours monitoring under observation I do not know the reason and I did not break any rules or any attempt to cheat Please help

[cyan citrus]

Please share a screenshot of the issue you are facing, @surreal barn.

[hallow matrix]

hello i've been banned for doing nothing tried to contact the support no one answer me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hallow matrix.

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @meager stirrup.

[empty oracle]

So if I buy uc, will the apple gift card will work?

[drowsy crater]

My account has been under safety monitoring for a few months and I don't know why. Although I did not violate any of the laws of the game.
The second problem is that the account has been banned from sending popularity, and I don't know why.
The third problem is that I can't share any post on my status.
The fourth problem is not seeing chat messages inside the game.
All these problems in one day, and I don't know what is the reason.. Please, please, I have been suffering from this for three months
problems.
Knowing that I can play as a team, duo, and solo in ranked classic mode.
Here are some pictures of the problems with my account.

[storm flume]

Please contact the customer service for further assistance, @drowsy crater. Refer to subpoint 5.4 in #faq for further information.

[fleet nacelle]

Hello, how are you, my friend? My account in PUBG Mobile has been stolen. I am a content creator. I present videos and do live on my channel.I have almost 150,000 subscribers today. My account has been stolen, and now there is no way to access my account. The person who hacked my account has changed all the information. Please help me with that, and thank you very much. @native anvil

Please reply as soon as possible

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[lone shadow]

Hello, I want to know what are the requirements to get a pubg partner title

[storm flume]

Please refer to subpoint(s) 3.22 in #faq for further information, @lone shadow.

[night cloak]

merhaba pubg mobile hesabım çalındı yardımcı olurmusunuz

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

hello, my authorized pubg mobile account has been stolen, can you help, I contacted the support team, I passed on the information, but there was no refund, please help me with this

[native anvil]

We cannot help you with compromised accounts through the community. Also, keep in mind that your account security is your own responsibility. Please continue with the customer service.

[gusty flint]

Hey my girlfriends account is currently getting hacked what do we do. She has thousands of dollars in the account currently and is has 3 different social accounts linked to the PUBG account. Can I please get some help to figure out what to do

[cyan citrus]

If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @gusty flint. For further assistance with compromised accounts, please reach out to the customer service of your social media accounts and customer service in-game.

[gusty flint]

A phone number, Game Center and facebook and she never gives out her passwords not even to me

[cyan citrus]

Please ask her to enable the secondary verification and remove any unauthorized devices from the Account settings of the game, @gusty flint.

[gusty flint]

Ok how do you remove unauthorized devices?

I think the secondary verification is already enabled

[cyan citrus]

Through the Account settings of the game under ''Trusted Devices''.

[cyan citrus]

Also, you may logout your PUBG MOBILE account one time with Logout From all the Devices option checked.

[brave tangle]

I can't seem to find the Snow Event with the Penguins where you send gifts to anyone and then open a chest (so the more you send the better the chest loot), can anyone tell me where to find it?

[vale marten]

What happens to ur acc if u “illegally top up” excluding the ban

[gusty flint]

So assuming it was one of her social media accounts that got hacked, she already changed her passwords does she just need to do the logout of all devices to lock the person out of her account

[empty oracle]

do this game support apple gift card as a payment to uc

[cyan citrus]

It is recommended that she does that. However, if the secondary verification was already enabled, the unauthorized user should not be able to log into the account without passing the verification.

[cyan citrus]

You may check the available payment options in the game or through https://www.pubgmobile.com/pay.

[gusty flint]

Ok cool cool thanks for the help ill have her try that and see if that works. If something is still wrong ill msg back here

[empty oracle]

It didn’t say

or I can’t find it

can u just tell me

found it nvm

Also, I bought the material pack for around 500UC. It says I have a weekly limit. Do it means I can purchase another after 7 days or I can purchase again next Monday?

[gusty flint]

It worked out thanks for helping us out even got locations on these guys

[cyan citrus]

You're welcome, @gusty flint!

[empty oracle]

And also, is trading items in metro royale against the tos

[stiff bramble]

Hello, I have a question, can you suspend an account for changing the dns?

[balmy mortar]

What more information should I give you! i have it all down to the uc bills i deposited in my account.. my account was hacked and i decided not to play the game anymore because our labor was stolen.. I've tried everything for 15 days and you still can't verify that the account is mine even though I have a facebook connect… shame on you!

one day you will lose everyone! Good bye

[cyan citrus]

You can change your DNS settings. Please refer to #faq sub point 4.3 for further instructions in this regard.

[cyan citrus]

We unfortunately cannot help you with account related issues. We only provide community support and we are not affiliated with the customer service. You may try to contact the customer service again through inside the game.

[fair salmon]

How can I gift uc to friends

[cyan citrus]

You can purchase UC through https://www.pubgmobile.com/pay. If you want to gift UC to your friend, you may put their user identification when making the purchase, @fair salmon.

[fair salmon]

Thank you

[cyan citrus]

You're welcome, @fair salmon!

[languid gust]

how come everytime i try to cook a nade

it throws it instantly

[sleek stump]

hello my id was hacked by some pakistani user and somwhow i recoverd all social media now he changed region and put his number and turn on secondary verification

whats next we can do?

[meager violet]

I'm Pubg Mobile Lite player

[sleek stump]

@cyan citrus

[swift ocean]

My account is ban without violating the rules. Please review the account information and verify

[polar marsh]

Please refer to the private message from @polar marsh for further information, @swift ocean.

[night cloak]

My account is ban without violating the rules?????????

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[little vessel]

5210224893

[sick snow]

mistakenly got banned, is this common now? (please enlighten me, this is my first game after a few months so i’m unware on what has been happening with the recent updates)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @little vessel.

[celest shadow]

Please refer to subpoint 4.9 in #faq for further information.

[warped pagoda]

How i fix this?

[quartz scaffold]

why ??

[vagrant tulip]

Use a card that accepts online payments

[vagrant tulip]

Can you make sure that the store and account region and you’re in the same country you’re registering?

[warped pagoda]

Yes its all the same

i can buy 1x per day 1 packet from every offer and then i have to wait 1 day again

[vagrant tulip]

You can just use Midasbuy to purchase UC much cheaper and official too

[night cloak]

@lime juniperI just playing and my account banned for 10 years please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hollow falcon]

My account has been hacked UID:5800199892 hacker has linked his email and phone number pervious linked email was [e-mail] my apple id is still linked to the account it was linked on august 13 2022 i have also have proof of purchase i bought UC on 29 Nov 2022 i have tried contacting through ingame support but bot ends the chat with a website link

[misty blaze]

I have been banned for ten years without any reason
5707307087

[polar marsh]

Please refer to the private message from @polar marsh for further information, @misty blaze.

[night cloak]

I have been banned for 10 years without any reason
ID 566705462

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

Please refer to the private message from @polar marsh for further information, @runic rock.

[white jasper]

Hello, I am having trouble logging into my account, my account is only linked to Twitter and there is a global malfunction in Twitter, specifically the accounts with two-factor authentication, what should I do to access my PUBG account? I'm afraid that the Twitter problem will be late and I miss the missions of the Royal Pass and so on! I hope you help

[night cloak]

I have been banned for 10 years without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hollow falcon]

My account has been hacked UID:5800199892 hacker has linked his email and phone number pervious linked email was [e-mail] my apple id is still linked to the account it was linked on august 13 2022 i have also have proof of purchase i bought UC on 29 Nov 2022 i have tried contacting through ingame support but bot ends the chat with a website link

[quartz scaffold]

vodafone cash can payment ??

[vagrant tulip]

No

[vagrant tulip]

Do you still have the ability to login into your account?

[night cloak]

My Account banned without any reason why they doing this instant 10 years without any reason , i am not using any cheats please help me again issue started

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[limber rain]

my account was only linked by twitter and right now i can’t login to the account please try to help as soon as possible. the hacker has his number linked and i can’t login from any linked apps . in 7 days he can remove all my data so please help me quickly

I didn't have this number and i didn't have to login in my account and i have all payments i got it in my this account

[tired finch]

yes, you can buy 1 each week

[limber rain]

@tired finch

Help

[limber rain]

.

[tired finch]

only way to get help regarding account related issues is bycontacting ingame customer service

[vagrant tulip]

When you login through Twitter and get the secondary verification click on close for the popup and then click on customer support button on the too right corner, Type my account got hacked and continue with the bot and when the bot ask if you can login choose yes and continue on with the bot and wait for 24 hours for a support agent to answer.

Also make sure to tell the support to remove all link but the twitter cuz the hacker may have linked other links.

[empty oracle]

Every Monday?

[tired finch]

yes

[dire fossil]

the hacker has his number as second verification

[vagrant tulip]

I understand that read what i wrote

[tired finch]

monday - saturday 1 each week

[dire fossil]

when we try to login they send the code to the hackers number

[vagrant tulip]

I understand that too and read what I wrote again

[tired finch]

you dont need to login to contact customer support

[dire fossil]

the bot ends the conversation with a link

Unfortunately, we cannot retrieve any information from your social media account. To resolve your issue, we highly advise you to contact the customer service of the respective social media platform for further assistance and gain access to your hacked social media account, such as Facebook, Twitter, and Google Play. After gaining access to your account, please change the password of the respective platform as soon as possible.

Once you can log in to the game, you can link to another social media, email or phone number to secure your account. Please do contact us if you find someone who is still able to log into your game account.

For more information, kindly refer to the following FAQ [My account got hacked] https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/392-my-account-got-hacked/?l=en&p=all

Feel free to contact us if you need further assistance. Thank you for your support.

[vagrant tulip]

That’s why i said choose that you can login when the bot ask if you can login or not

[limber rain]

I didn't have

To login

[vagrant tulip]

You don’t as long as you are in the session of logging in with your link

[dire fossil]

which one should i choose ?

[vagrant tulip]

2

[hearty tartan]

bro i have samsung s22 ultra and its the best phone and its only supporting low,medium,high not even ultra or extreme can anyone help why?

[vagrant tulip]

2

[limber rain]

Which one should i choose

[vagrant tulip]

I don’t think at this point they will support it it’s been a year since it’s out and not supported but all you can do is filling the form for 90 fps in the pinned message

[vagrant tulip]

2

[hearty tartan]

wdym fill the form of 90 fps?

[vagrant tulip]

Check out the pinned messages there is a form for the devices which you can request the devs to support 90 fps for your device

[vagrant tulip]

3

[hearty tartan]

where is the pinned message?

[vagrant tulip]

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[empty oracle]

So I can immediately buy another one next Monday

[tired finch]

yes

[hearty tartan]

huh where can u take screenshot?

[tired finch]

at 00:00 utc

[hearty tartan]

@vagrant tulip pls i been having this problem for 1 year now pubg hasnt been fun for me

[vagrant tulip]

I did answer you though

[hearty tartan]

but i didnt understand

[vagrant tulip]

What didn’t you understand?

[hearty tartan]

pin icon located in the top right of the channel

[limber rain]

@vagrant tulip

What should i do

[vagrant tulip]

https://forms.gle/e1cyNbdzbbhAuYWQ6

Fill out this form

[hearty tartan]

Ok

[vagrant tulip]

Answer the question

[hearty tartan]

@vagrant tulip I hope its not scam link

[vagrant tulip]

🙂

What the heck would I scam you for ? Your device name?

[vagrant tulip]

Choose what you can provide

[hearty tartan]

Ok my bad then

@vagrant tulip i dont really need 90 fps i need extreme the 60 fps

[vagrant tulip]

They will try to optimize the device as much as they can.

[hearty tartan]

Oh ok ty then

@vagrant tulip is it okay if i just say im playing on samsung galaxy s22 ultra?

[hollow falcon]

kinda, i have linked apple id but when i try to do it asks for otp

[vagrant tulip]

Yes

[hearty tartan]

ok

[vagrant tulip]

When you login through your Apple id and get the secondary verification click on close for the popup and then click on customer support button on the top right corner, Type my account got hacked and continue with the bot and when the bot ask if you can login choose yes and continue on with the bot and wait for 24 hours for a support agent to answer.

[hearty tartan]

@vagrant tulip I sended now what do i do now?

[vagrant tulip]

Nothing just wait for updates from pubgm and check if your device get supported

[hearty tartan]

but it might take 5 months?

[vagrant tulip]

Read my message again pretty sure I’ve wrote how you could reach out to the support.

[hearty tartan]

can a modreator of this server give me a 60 fps?

[vagrant tulip]

Could be less or more.

[vagrant tulip]

No.

[hearty tartan]

its sad then

[vagrant tulip]

Unfortunately it is.

[wispy spruce]

Help please?

sorry for ping

[vagrant tulip]

Download playstore on your emulator and login into your account and then login into pubgm, If that didn’t work try another link to login into the game.

[wispy spruce]

i need my main account not a new account

[vagrant tulip]

Yeah I didn’t say anything about a new account.

[storm flume]

Please do not use languages other than English, @wispy spruce. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gleaming dove]

ID: 5808261921
Name: 『FLY』Medoz

[vagrant tulip]

Refer to 2.12 in #faq

[gleaming dove]

I didn't do any of this

[vagrant tulip]

Well this community can’t help you with suspended accounts.

[gleaming dove]

Who is he who can help me?

[wispy spruce]

I try everything and don't work

[vagrant tulip]

Try reinstalling gameloop or use another link to login into your account.

[hybrid hull]

I have been banned for 10 years without any reason my ID : 5348860353

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hybrid hull.

[limber rain]

Hello Player,

My name is Avik and I will be assisting you today.

We are sorry to hear that your account has been hacked. Thank you for providing the above details. We need the below complete details to proceed with the further process.

• Tried to change the password but didn't work. (Yes/No)
• Please provide the exact registration date (MM-DD-YYYY) of your hacked account. It is your PUBG MOBILE account creation date.
• Please provide one proof of payment dated outside of the current month.

Once we have the above information, we will research your issue and get back to you as soon as possible.

@vagrant tulip

[vagrant tulip]

Good answer those questions and provide what they asked for.

[night cloak]

when’s the UCs gonna be sent?

[limber rain]

I didn't remind this how should i do

[vagrant tulip]

If you don’t remember the date of registration you can’t recover your account.

[vagrant tulip]

Can you further clarify which UC event are you referring to?

[night cloak]

UC giveaway from Blood#1722

[vagrant tulip]

If you won a giveaway you may contact a moderator in #discord

[night cloak]

I remember 3 people has won but they’ve haven’t gotten anything from it.

[vagrant tulip]

If you’re one of the winners contact a moderator in #discord

[limber rain]

@vagrant tulip

Help

[vagrant tulip]

Yeah ?

[mystic glen]

My iPad Pro 11” after I do updating iOS 16.2 battery drain very fast and getting hot only when play PUBG and I contacted with apple support’s they say PUBG not updating game for iOS 16.2 my ipad not have any problems befor update 16.2 I was play more than 4 hours now playing 2 hours and battery finish

[white jasper]

Hello, I am having trouble logging into my account, my account is only linked to Twitter and there is a global malfunction in Twitter, specifically the accounts with two-factor authentication, what should I do to access my PUBG account? I'm afraid that the Twitter problem will be late and I miss the missions of the Royal Pass and so on! I hope you help

[vagrant tulip]

Use #996458713126797405 for that

[vagrant tulip]

Wait for twitter to fix their issue.

[dire fossil]

الفـآ么
569129779 this is the hacker please if you can report them

『TM』JOKÉR个
5264876170 this one too

[limber rain]

『TM』JOKÉR个
5264876170
الفـآ么
569129779
@vagrant tulip

[vagrant tulip]

[dire fossil]

just a simple request if you can report

[vagrant tulip]

No I won’t

[azure hill]

Do you remember the first time you linked a social media or game centere accounts with your account?

[limber rain]

Yea

Yes

[dire fossil]

why 😡

[vagrant tulip]

Aint your business lol

If you wish to report a cheater report him ingame

[azure hill]

What was it, is it still linked?

[dire fossil]

we did

[vagrant tulip]

Good

[dire fossil]

obviously

[azure hill]

So you can see the date there, in most of the cases it's right taking into consideration that you never unlinked it

And i request you to delete it, you don't have to reveal sensitive information here

[limber rain]

Linked in pubg

[dire fossil]

i did unlink facebook but i linked twitter instead and still linked till now

[azure hill]

But since it's the first media that you used to create your pubg account (i didn't mean to unlink from game but from facebook linked apps)

So the date it shows is same as the date of creation of account taking into consideration that you have not ever clicked on unlink pubgm in facebook linked apps and websites section

[dire fossil]

so that’s good right for us ?

[azure hill]

Yes should be good

[dire fossil]

okay that’s a relief

[hollow wren]

Hi , who can i contact for unban? My account was banned and I don't use anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow wren.

[dire fossil]

how i provided literally everything?!!!

[vagrant tulip]

The information is wrong most probably the date of registration

Try again the same way i told you about and go to twitter 3rd party apps and see when the twitter was linked to pubg mobile and then in the support choose the exact link date.

[rotund imp]

Hi PUBG mobile

I wanted to help

[vagrant tulip]

State your issue

[rotund imp]

He linked my account with secondary verification and when I log in he doesn't send me any confirmation codes

[vagrant tulip]

When you login through your link and get the secondary verification click on close for the popup and then click on customer support button on the top right corner, Type my account got hacked and continue with the bot and when the bot ask if you can login choose yes and continue on with the bot and wait for 24 hours for a support agent to answer.

[rotund imp]

Will the secondary verification number be cancelled?

[vagrant tulip]

Yeah

[rotund imp]

I spoke with support and he told me to send another shipping receipt for the game, and I did not charge the account. What if?

[vagrant tulip]

If you didn’t ever purchase any UC in the account tell that to the support and they should understand that. But if there was any Purchase in your account and you don’t have the receipt that’s when the support will be no longer able to help.

[desert temple]

Hii can someone help me with this

I was playing and suddenly got this few hours before

[vagrant tulip]

Which emulator are you using?

[desert temple]

Gameloop

[vagrant tulip]

Which version and from where did you install it ?

[desert temple]

Official site

Version i dont know as im outside i’ll let u know once i reach home im out for purchasing new laptop

[willow dune]

?

?no?

[night cloak]

sorry got confused .

[hushed ibex]

please give dm servers with tournaments, practice games🙏🙏

[fast adder]

When will new event come in server

[celest shadow]

You may browse #tournaments.

[celest shadow]

Feel free to check out #events!

[hearty tartan]

@celest shadow i have samsung s22 ultra and i only have low,medium,high on pubg is there any way i can get ultra and extreme on my s22 ultra?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @hearty tartan. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[celest shadow]

Please do not beg here, @pearl vector.

[desert temple]

i installed it from its official site and its version is 4.1.126.90

[civic lake]

hello! I lost my phone and went to my account in pubg mobile and changed my phone number and mail, now I can’t enter the game. the game is very expensive, a lot of money was spent, from October to November more than 100,000 were spent, my Nick was Miron0206 phone number 89316160688 mail [e-mail] ip id binding [e-mail] I can only enter through it but there is a code that does not come to my number , please help photo throw off account 51654401096

[desert temple]

my account banned without violating anything . please help ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @desert temple.

[lunar kiln]

hello my account was hacked an intruder gained access to my account by hacking one of his accounts I now have access to my account via facebook 2fa is set on my account

[night cloak]

I was banned when I entered the game from gameloop

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[wispy spruce]

i was banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wispy spruce.

[lunar kiln]

Please contact me

[worldly ridge]

I was banned when I entered the game from gameloop (PLS HELP)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worldly ridge.

[civic lake]

hello! I lost my phone and went to my account in pubg mobile and changed my phone number and mail, now I can’t enter the game. the game is very expensive, a lot of money was spent, from October to November more than 100,000 were spent, my Nick was Miron0206 phone number 89316160688 mail [e-mail] ip id binding [e-mail] I can only enter through it but there is a code that does not come to my number , please help photo throw off account 51654401096

[elder lake]

ID BANNED FOR 2 MONTHS UPON LOGIN TF HAPPENING CHARACTER ID 「ＲＸＧ」ヅ
Player ID: 5631141963

[polar marsh]

Please refer to the private message from @polar marsh for further information, @elder lake.

[hexed lichen]

Hello Everyone

[ionic hornet]

GOT BANNED DOING NOTHING PLS HELP <@&481161015728406538>

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ionic hornet.

[hexed lichen]

i need to know what happen with system of pubg this 2nd account to get banned 10 years without reason need to know if time coming to stop playing game or what ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hexed lichen.

[obsidian nest]

Hi
My account has been in security check mode for two days in a row and I didn't use any cheats or files and now I can't play.
My ID: 51439338105

Hi
My account has been in security check mode for two days in a row and I didn't use any cheats or files and now I can't play.
My ID: 51439338105 <@&481161015728406538>

No one can help me?

[placid skiff]

Pubg suspended my account for 10 years without any reason. i will not play this game again in my life.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @placid skiff.

[civic lake]

hello! I lost my phone and went to my account in pubg mobile and changed my phone number and mail, now I can’t enter the game. the game is very expensive, a lot of money was spent, from October to November more than 100,000 were spent, my Nick was Miron0206 phone number 89316160688 mail [e-mail] ip id binding [e-mail] I can only enter through it but there is a code that does not come to my number , please help photo throw off account 51654401096

[limber rain]

What should i do

[civic lake]

I bought uc in a qiwi wallet and entered midasbey codes. have checks. please help, I can tell you everything about the account

[green pilot]

GOT BANNED DOING NOTHING PLS HELP <@&481161015728406538>

[polar marsh]

Please refer to the private message from @polar marsh for further information, @green pilot.

[civic lake]

hello! I lost my phone and went to my account in pubg mobile and changed my phone number and mail, now I can’t enter the game. the game is very expensive, a lot of money was spent, from October to November more than 100,000 were spent, my Nick was Miron0206 phone number 89316160688 mail [e-mail] ip id binding [e-mail] I can only enter through it but there is a code that does not come to my number , please help photo throw off account 51654401096

I bought uc in a qiwi wallet and entered midasbey codes. have checks. please help, I can tell you everything about the account

[night cloak]

Hello pubg team there is something wrong and i belive that my account has been wrongfully suspended and i hope you to recheck my evidence to help you make a correct judgment on me if you see even my ban record wrong... just check date and time of my ban record all it wrong it's not real, and nothing it logic at all if you see ban date and time Obviously, it can't be Ban at that moment and in reality i was playing normal in this time some thin wrong I've never had a ban like in pictures and even if i get those banns we suppose i got banned on 2021-11-02 for 30 days how i could play in 2021-11-03 to get another ban for 60 days ? and the only ban i get it this bann in 2022-12-14 banned for 3650 Days for what i still dont know all season i never use any kind of programs to help me play more better cause If you see my career since the day I started playing, it has never changed , and I always like to play with integrity and thanks for support

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[civic lake]

?

hello! I lost my phone and went to my account in pubg mobile and changed my phone number and mail, now I can’t enter the game. the game is very expensive, a lot of money was spent, from October to November more than 100,000 were spent, my Nick was Miron0206 phone number 89316160688 mail [e-mail] ip id binding [e-mail] I can only enter through it but there is a code that does not come to my number , please help photo throw off account 51654401096

I bought uc in a qiwi wallet and entered midasbey codes. have checks. please help, I can tell you everything about the account

[vocal apex]

why pubg mobile not showing in games while streamin pubg in discord

[weary tulip]

Why this happening to me 🤦

[civic lake]

hello! I lost my phone and went to my account in pubg mobile and changed my phone number and mail, now I can’t enter the game. the game is very expensive, a lot of money was spent, from October to November more than 100,000 were spent, my Nick was Miron0206 phone number 89316160688 mail [e-mail] ip id binding [e-mail] I can only enter through it but there is a code that does not come to my number , please help photo throw off account 51654401096

[vagrant tulip]

Change your store country to the one you’re currently at

Corresponding with your ingame region too

[floral burrow]

@celest shadow can you solve my this login problem??

[obsidian pagoda]

I want report this group

[dull swift]

https://vt.tiktok.com/ZS8j1uJqD/

Hacking pubg mobile live stream tiktok please ban him

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @dull swift @obsidian pagoda.

Please contact the customer service for further assistance, @floral burrow. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @civic lake. Refer to subpoint 5.4 in #faq for further information.

[limber rain]

What should i do

Please help

[primal fulcrum]

Hello, my pubg account (character), which I have been playing for 5 years, was unfairly blocked a year ago, I did not do any illegal activities. I can't get any help, neither customer service nor an authorized person to talk to, I would be glad if you could help. 5 years means a lot of effort My account with ID 576495341

[cerulean girder]

Hello i bought uc from uc station but didnt recieve the uc what should i do?

[raw scarab]

Welcome My account in the game has been hacked and I cannot access the account because the hacker has activated the secondary verification feature via his phone number Please help because the account has cost me a lot ID 5205576342

[vast quarry]

GOT BANNED DOING NOTHING PLS HELP <@&481161015728406538>

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vast quarry.

[floral burrow]

@storm flume I contact in game customer service but they don't solve my problem 😭

[crystal kestrel]

Hello not Fair Need Support my Account got Banned on Pubg Korean

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crystal kestrel.

[celest verge]

Try logging with a social media or your email

[vague breach]

What does it mean?

How do I contact customer service of the respective social media platform?

[tacit igloo]

hey pubg my account got hacked i need it back ASAP. i can provide any proof

[celest verge]

For exemple you lost your Facebook.
Contact Facebook customer services

[vague breach]

How would that help tho. My pubg was linked to google play and I deleted the google account like 2 years ago and I till this day I haven't gotten my pubg account back. Also how would I be able to contact google play ?

[celest verge]

If you can't get your Google play account back
Try get some prives that this account is yours and contact pubg mobile customer services inside the game
It's a low chance tho

[vague breach]

I tried doing it but the pubg bot keeps ending the chat

Or can I get a real person to talk to in there?

[celest verge]

Just keep trying it may happen

[slim ridge]

Help !

[tawny flame]

Hello, there was a problem, a payment of $0.99 was made once, no more purchases were made, a month later $12 was withdrawn (two transactions for $6 each), although there was no subscription to pubg mobile, after that another $12 was withdrawn (also $6 each) , although I haven’t logged into pubg all day, I have two questions, how can I return the money? And secondly, how to untie the card so that the money is no longer withdrawn? Wrote to support, but they do not give specific answers, help please, thanks

[ancient hollow]

Hi, anybody can help me to change my region. not getting any option to change

[storm flume]

Please do not use languages other than English, @grim canyon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

You cannot switch your region if the option to change country/region settings is not available for you. The option is not available for the accounts registered in European continent.

[cyan citrus]

You should be able to cancel the subscription. What is the subscription that you have purchased in the game? Regarding the refund, it may not be possible, but you can try to contact the customer service in-game for further assistance.

[cyan citrus]

Hello! How may we help you?

[cedar crypt]

What's going on with the game is normal? Rank 2 +7 points rank 3 +5 points are you serious??? What kind of nonsense is going on with the game? Ping I jumped out of a parachute because of ping and died at the beginning of the game -44 points who will return them to me???

[tawny flame]

He just withdraws 12$ on a random day in two payments and gives 300 uc for it, there is no such subscription, right?

[cedar crypt]

That's who will give me back the 44 lost points??? They put a foundation on top, they put another update on top, everything is lagging horror

[storm flume]

Please contact the customer service for further assistance, @raw scarab and @cerulean girder. Refer to subpoint 5.4 in #faq for further information.

[cedar crypt]

That's who will give me back the 44 lost points??? They put a foundation on top, they put another update on top, everything is lagging horror

[polar marsh]

Please refer to the private message from @polar marsh for further information, @primal fulcrum.

[cyan citrus]

Please provide the customer service with the required details so they can proceed with your request.

[cedar crypt]

And where are the points for banned cheaters anyway??? Out of 26 complaints, 7 were banned and you still don't give points

[cyan citrus]

Could you please share a video recording of it?

[storm flume]

Please do not use languages other than English, @ivory root. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[runic briar]

5564071146

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @runic briar.

[cyan citrus]

Please share a screenshot of the issue you are facing.

[cyan citrus]

If you have access to an Android device, and if you downloaded the game Google Play Store, you can check the available subscriptions ion the game and whether they are activated or not.

[cyan citrus]

Sadly, I'm not able to understand your issue completely. Please share a video recording of the issue you are facing.

[tawny flame]

Device - iPhone, subscriptions canceled, there is only a history of purchases (there are internal purchases of pubg mobile)

At the moment, I have blocked in-app purchases in all applications, but I need to be sure that when I allow them, so that I don’t start being debited (

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

My Account Has Been Stolen Second Verification Connected I Don't Have Access

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I don't know English

[cyan citrus]

If you don't make a purchase yourself, the purchase cannot be made on its own unless you have an active subscription. You may check the active subscription through in-game or through your Play Store.

[night cloak]

@cyan citrus

[cyan citrus]

Please refer to this response, @night cloak.

[night cloak]

I Did It But It Doesn't Happen

Please help me

[cyan citrus]

We unfortunately cannot help you with compromised accounts through the community, @night cloak.

[night cloak]

Who Will Help

No one is helping

[tawny flame]

I understand, but it’s possible that support will be able to see the logs when I logged into my account and that I was offline, for example, I last logged in yesterday, and tonight I was charged money, while I didn’t buy anything. In any case, thanks for the time spent, I will try to solve the problem through support

[thorny summit]

I have a problem

@cyan citrus

[cyan citrus]

Please state your issue, @thorny summit.

[thorny summit]

Repeat, you have been placed on watch lists, and please do not reply to me about the game's rules, because I know it. I do not use cheating programs, and this is the 1,000th time that I have been placed on the watch list.
@cyan citrus

[cyan citrus]

Please share a screenshot of the issue you are facing, @thorny summit.

[thorny summit]

oky

I have no objection to doing a full review of my account, but the problem is resolved
@cyan citrus

[cyan citrus]

What do you mean, @thorny summit?

[thorny summit]

@cyan citrus

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation, @thorny summit.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[thorny summit]

@cyan citrus What is the solution? I do this well

[cyan citrus]

Please refer to my above response, @thorny summit.

[thorny summit]

The problem is this topic gets repeated a lot
@cyan citrus

[cyan citrus]

Refer to this response again, @thorny summit. We will not be able to help you with that any further through the community.

[echo ermine]

Hello, my account has been blocked because someone played with me from the friends list, how do I know that this person has a hacker? He was playing normally and I had no idea about that. He told me it's a professional player and it's not my fault if I know I won't risk my account by spending thousands of dollars please lift the ban or reduce the penalty period please help me
ID 6581916683 Pubg korea

[polar marsh]

Please refer to the private message from @polar marsh for further information, @echo ermine.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

؟؟؟؟؟؟؟why

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation, @night cloak.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[fresh badger]

5678231502
Pleas unbanned its bug game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fresh badger.

[night cloak]

Pubg I use the UC STATION FOR $50

It took my money but I didn’t get any UC

[cyan citrus]

For some cases, it may take a while for the purchased items to be delivered to your account. If you do not receive the UC in a reasonable time span, usually 12-24 hours, please reach out to the customer service in-game for further assistance, @night cloak.

[night cloak]

Ok

[solemn carbon]

Hello, my account has been blocked because someone played with me from the friends list, how do I know that this person has a hacker? He was playing normally and I had no idea about that. He told me it's a professional player and it's not my fault if I know I won't risk my account by spending thousands of dollars please lift the ban or reduce the penalty period please help me
ID 5635207218 Pubg Global

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solemn carbon.

[floral wraith]

.

[cyan citrus]

How may we help you, @floral wraith?

[floral wraith]

Hi can you help me

[versed gust]

.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @versed gust and @floral wraith. Remember to read through #faq before asking questions in the support channels.

[versed gust]

Basically i tried to play PUBG:Mobile on emulator (Gameloop) when i started the game and downloaded all files i got the message that my device got banned for suspicious activity. This ban is 10 years long (till 2023) but the thing is ban applied to my account at 20-12-22 17:51:** if i remember right but i downloaded the emulator at 20-12-22 22::. I didnt do anything against your user policy or anything other what i can get ban for so i hope this problem will be solved soon and my ban will be reviewed.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @versed gust.

[floral wraith]

There is a big problem with the server

😢

[cyan citrus]

Please add more details about the issue, @floral wraith.

[floral wraith]

There is a continuous cutting, a rise in the ping, and the player returns to the same place

؟؟؟

I will try to give you a video on the subject soon

[cyan citrus]

This is most likely due to an unstable internet connection. Please try to switch to a more stable internet connection.

[cyan citrus]

Sure.

[floral wraith]

No, this is not just my problem But with my friends

[cyan citrus]

Please share a video recording of the issue, @floral wraith.

[floral wraith]

Ok wait a bit

I'll go to play and bring you the video after I'm done because I'm late for you

👍

[cyan citrus]

Sure. Please take your time.

[floral wraith]

Thanks

[floral wraith]

Thanks

Hello I'm back

I get to play

Look at the cars

There is an error going back

Me and my friends suffer from the same problem @cyan citrus

؟؟؟

@tardy sequoia

[storm flume]

Please do not use languages other than English, @desert garden. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[desert garden]

I want remove phone number for my account

[celest verge]

What are they the raisons to get a copyright strik

[silver hornet]

the phone broke down, did not play for a long time, and when trying to log in, it wrote that the login error when I asked a friend to look there was a change of nickname

what to do?

[cyan citrus]

The violation of the terms of service of PUBG MOBILE: https://www.pubgmobile.com/terms/en.html.

[cyan citrus]

What is the login method you are using?

[night cloak]

What if I don’t get any UC within 12-24 hrs when I spent $50 on 130% on the UC Station

And I have reported it

[cyan citrus]

You may reach out to the customer service in-game for further assistance with purchase related issues, @night cloak.

[night cloak]

Is that in game

[pulsar zealot]

Is there a problem with the game anticheat ? I see a huge amount of people randomly getting 10 year bans

[cyan citrus]

Yes. You may refer to #faq sub point 5.4 for further instructions on how you can can contact the customer service.

[cyan citrus]

No. Accounts are suspended due to the violation of the terms of service of the game, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. Please refer to #faq sub point 2.12 for more information in this regard.

[pulsar zealot]

Well it is not normal that all these people are cheating/anticheat discoverd suspicious stuff i think it is bugged some people dont even play alot they got banned directly 10 years and all these bans happend only last 2 days

[cyan citrus]

There isn't any bug. If players would like to appeal their account suspension, they can use the File Claim option. Please refer to the information provided in #faq sub point 2.12 and avoid repeatedly asking about account suspensions, @pulsar zealot.

[trail current]

5306050687

[worldly geyser]

🙂 i dont have hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worldly geyser.

Please refer to the private message from @polar marsh for further information, @trail current.

[vapid fern]

I want to file a grievance. I was banned by injustice. How do I file a grievance?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vapid fern.

[neat sinew]

I'm not hacker

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neat sinew.

[green wagon]

Can i report cheaters of Pubg Mobile Lite here in discord

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @green wagon.

[night cloak]

Can pubg give back my account if I can't log into the Facebook it was connected to?

[languid torrent]

No players were changed or added, the team was excluded, and there was a delay in reaching the GAC to the player, and we were not respected by the organizers, and we have the right to qualify
X5 team
Pmnc egypt @polar marsh

[night cloak]

I had a m4 glaciar on it😭

[vagrant tulip]

No it’s not possible

[night cloak]

Dam sad 😔 had that account from seson 2

[vagrant tulip]

You have been answered previously in the Esports server.

[vagrant tulip]

That’s unfortunate, Make sure to have more then 1 link to your account incase you lose a link.

[night cloak]

Yup I will do that next time

[green delta]

id 5212304051
My account was banned 10 years ago without any reason
And you can check it out for yourselves. I did not violate the laws of the game, and I did not cheat in any way, and God is a witness to these words that I say.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @green delta.

[civic sluice]

Hey we don’t enjoy pubg like before there is lag and server damage, my ping 12 in live in germany

[obtuse quail]

i got a problem, this is like 3rd time got same massage in the same month, how can i fix it!

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation, @obtuse quail.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[cyan citrus]

Please share a video recording of the issue you are facing.

[obtuse quail]

@cyan citrushow many time i must have this massage to be clear!
i got it like 4 times per month without reason, always 24 hr and back normal mode after that when i playing again i got same massage, i check all you typing and i agree with you, but how can make it fixed for all times!

[tacit igloo]

hey pubg i need my account back somebody hacked my facebook account and pubg account i need my pubg account back please

this is my account name RDx多WÔŁF47 and this is my account id number 5460562579 please i need that back #questions

[jolly epoch]

Hello My ID 539535407 (ＬＡＬＬＡＮＡ)
I have two problems that I have been suffering from for 3 years. I tried everything, but the two problems did not fix

1. I don't have the Change Country/Region button on my account
2. When contacting the support in the game, I can't. There is a problem or something like that, and these are the pictures of the two problems plz I want a solution to the two problems as soon as possible, as I said that I have been suffering from them for three years.

[magic bane]

I've so many issues playing with Ipad pro 2022! Can't play anymore. Can someone help? @polar marsh

[jolly epoch]

@polar marsh

[night cloak]

TR

[cyan citrus]

The option to change country/region settings is not available for the accounts registered in European continent and you cannot switch your region if that is the case. Regarding the second issue, from where did you download the game?

[cyan citrus]

Please add more details about the issue you are facing.

[cyan citrus]

How may we help you?

[night cloak]

Hesap

Çalın

My Account

[cyan citrus]

Please elaborate, @night cloak.

[unkempt wagon]

hi support staffs i need help with my account being "watch list" for 1day

[fair oyster]

Hello, I have high ping, please solve the problem as soon as possible

[cyan citrus]

Please share a screenshot of the issue you are facing.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[unkempt wagon]

@cyan citrus

[cyan citrus]

Please try to switch to a more stable internet connection or try to reset the network settings of your device.

What is the device you are using, @unkempt wagon?

[unkempt wagon]

13 promax

[night cloak]

Hey i need help when i install PUBG and enter it i give it all permissions but it still says i didnt give it storage access and i did i even checked in settings and it says it has access to storage, i cant play PUBG because its asking me for storage permission even tho i gave it already

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[cyan citrus]

For how long have you been facing this issue and when did you install the game?

[night cloak]

since i got new phone and that is since yesterday

on old phone it worked normally

[unkempt wagon]

nothing you can do? i can provide whatever it need to prove

[cyan citrus]

Please share a screenshot of the issue and mention the device you are using.

[cyan citrus]

Please refer to my previous response.

[teal geyser]

Please help me

[unkempt wagon]

in game assistance dont work

[night cloak]

I use T-Phone Pro 5G