questions

[idle summit]

@native anvil I am getting afraid bro need help

[native anvil]

Have you received such a message in the in-game mail?

[idle summit]

Wait let me check

@native anvil no brother nothing like that

First time I got 300 prime Plus uc deduction and yesterday I had 2168 uc in account today I just logged in and. I saw 1847 uc 🤧

[native anvil]

If you think your account is with someone else, change the passwords for the social media accounts that are linked to your PUBG MOBILE account, add a phone number and activate Secondary Verification.
You may contact the customer service in-game for further assistance.

[idle summit]

Already did bro my account is totally safe and secure

[native anvil]

Please reach out to the customer service so they will be able to help you with this. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[night cloak]

#matches message

What does “every other match” mean ?💀 you mean solo statistics from whole month?

[mystic kayak]

Can I know why they didn't got count as 1200 so I get the character though I purchased 1400 uc

[night cloak]

Idk

[native anvil]

You may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[night cloak]

Hey mod Can you help me ?

@native anvil

[mystic kayak]

I don't have permission to write there

[native anvil]

For every other solo match, you can stand a chance to win an exclusive Tournament Avatar Frame (30 Days). You can win 1 000 UC for each solo match.

[native anvil]

Hello, how may I help you?

[native anvil]

Have you updated Discord?

[mystic kayak]

Ok done updated it

[fathom spoke]

Hello. 🖖🏽
I’m new here in this server .
Is there a recruiter channel?
And where I can share links to get help with missions?

[native anvil]

Welcome to PUBG MOBILE's official Discord server! Feel free to go through our #735483472432594994.
You may use #pubg-mobile or #chat for conversations.

[versed bridge]

Can u give me the link?

I wrote into the game, no answer.

I was waiting for 2 days.

[fathom spoke]

Got it for the recruiting.
But I don’t see anything about information where I can post “Invitation code” for “Complete Return Missions”
Can You explain? Tnx

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[versed bridge]

Ok, thank u.

[native anvil]

You may share your invite code in #media like this.
You may also share it with other players in #pubg-mobile.

[terse schooner]

Hello, how can I change the country? I don't have a button to change

[native anvil]

Can you please provide a screenshot of your in-game settings?

[fathom spoke]

Tnx!!!! 🥰

[native anvil]

You are welcome!

[fathom spoke]

Do I have to put screenshots? Or I just can do link?

[native anvil]

In #media, you should post an image related to PUBG MOBILE.
You should also not send links, you can write your invitation code in the game.

[lunar kiln]

I was scammed, I have a Facebook and VK link on it, he put a phone number there and the third link can be restored as soon as possible

[ancient cedar]

Kindly contact in-game customer support for queries related to compromised accounts, @lunar kiln.

[lunar kiln]

write those support in the game

[night cloak]

Hi my friend offered me uc gift card for about 50 euros. He sent me code that I should fill somewhere in the game but i can’t find where i should put the code in order to get my uc

@native anvil

[native anvil]

You may use Redeem gifts through https://www.pubgmobile.com/pay/.

[native anvil]

Please make sure to buy UC through in-game and from the official website only, as buying UC from people/friends or unofficial stores is not allowed.

[night cloak]

Midasbuy its ok?

[native anvil]

Yes.

[night cloak]

Ok thanks

[native anvil]

You are welcome!

[exotic rampart]

my UC not back

MY UC RESET

i buy 60 uc for test i close game and start openned again my UC 0 zero

UC

whyy

[native anvil]

When did you buy, and from where?

[exotic rampart]

i buy for MIDAS BUY

FORUM

60 UC TEST

for see

not see

[native anvil]

Wait at least 24 hours. If you still do not get the UC, take a screenshot of your purchase receipt and send it to the Midasbuy customer service via email ([e-mail]).

In the email, include your player ID, country/region, the name of the purchased item, the payment channel, the time of purchase, and a description of the issue.

[night cloak]

Anyone who can help me with changing my region to Libya? It'll be appreciated..

[native anvil]

Is the change country button not available to you?

[night cloak]

It is but it doesn't give any options , instead it shows my own country.

[fathom spoke]

So I if understood correctly. I can’t send the link of the invitation code that in app give you…. Only screenshots. Right? In #media

[native anvil]

Can you please provide a screenshot of your in-game settings?

[night cloak]

Sure , in #media ?

[native anvil]

Here.

[native anvil]

You will unfortunately have to wait for the cool-down period to be over before you can change your country/region again.

[night cloak]

Uhh but i changed region like an year ago.

[native anvil]

In #media post images related to PUBG MOBILE only.

[night cloak]

I heard there's a vpn trick to change region , it doesn't work otherwise , do you get options to select any country?

[native anvil]

Please avoid using VPN. It is not recommended as it can put your account at risk of getting suspended.

[night cloak]

Oh.

[native anvil]

You may contact customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Alright , appreciated. Have a good day ahead mate.

[fathom spoke]

Ok I did… Tnx
Btw where do I put Invitation code if I want to help someone else?

[night cloak]

@native anvil bro may i ask u

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

how can i apply to work in pubg mobile support team?

[native anvil]

Do you mean a server moderator or work in customer service in-game?

[night cloak]

As a university student, i need a job , anything like you or in game doesn’t matter

[native anvil]

You may refer to the moderation section on #735483472432594994. As for working in customer service in-game, I don't have information about that.

[night cloak]

I would like to work as a moderation

Do u guys need any?

[native anvil]

Please refer to my previous response.

[night cloak]

Can someone help me with this? i am on mi11t pro, and i cant play properly because of this

[native anvil]

Does the scope close automatically?

[night cloak]

No, the issue is that clicking next to the scope button makes me scope in, and you can see where i tap when i try and click the jump button, it just scopes in, my buttons have issues. I dont know what might be causing this, perhaps its my screen protector or something in graphic settings like the rounded corner option?

Because most of the buttons are messed up

[spring dagger]

Hello, how do I restore my account if I only remember my nickname and that the account is registered via facebook. When I log into my account via facebook, a new account is created in the pub.
Question, how do I log in to my old account? (the account was created in 2018-2019)

[native anvil]

Have you tried to perform a routine repair of the game?

[night cloak]

Yeah and it doesnt help, this isnt the first time. Im gonna try and use different layouts maybe that might help

[spring dagger]

@native anvil

[native anvil]

Please make sure that you are using the correct Facebook account to log into the game.

[spring dagger]

I haven't used facebok before.
The account for my phone number was found, I changed my facebook password, an SMS with a code came to my phone. Therefore, I am 99% sure that yes, this is my account.
Maybe my old account has been deleted?

[native anvil]

You may contact customer service in-game so they can help you, unfortunately we are not affiliated with customer service, we cannot help with account related issues.

[night cloak]

Does this guy really work in pubg customer service?

@native anvil ?

Ofc not 🤦‍♂️

[proper sphinx]

My account has been hacked through my linked social media and I can't have access to it is there any chance or a way to recover my PUBG account, guys anything can help me I would appreciate any advice

[chilly spade]

We never ask for your private information. You may refer to last message in #735483472432594994. Kindly block this user, he is a scammer.

[frigid anvil]

I have been banned in my account but I don't use any hacks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frigid anvil.

[chilly spade]

Please contact in-game customer support. You may refer to #faq subpoint 2.7 and 2.8 for more info.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frank cosmos.

[strong radish]

hello! what happens if run into a user on a platform that's playing/ providing cheats?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @strong radish.

[chilly spade]

Please do not use languages other than English. You may refer to #735483472432594994 subpoint 3.1 for regional-communities. @glad flower

[mental obsidian]

Hello, I have a problem with the account. The problem is that my account has been banned By mistake from the company I want someone to talk to because of this problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mental obsidian.

[chilly spade]

Hello, please state your issue.

[weak maple]

I have a prblem wirh redemprion centre

[chilly spade]

Can you please elaborate?

[weak maple]

The problem that as you can se the verification code cant be seen

Properly

[sly sinew]

i want to change my region from irland to egypt

[chilly spade]

Try using the desktop view.

[weak maple]

Thx ı will try it

[chilly spade]

You can change it from your in game settings.

[weak maple]

İt didınt work

[chilly spade]

Try using other browser.

[sly sinew]

no i can't because irland is an euro country

[chilly spade]

Once you have switched your region to the countries in the EEA, you will not be able to change your country or region due to the General Data Protection Regulation (GDPR), your account region will remain in the EEA. This is not something that we or the in-game customer service can assist you.

[storm flume]

Please do not use languages other than English, @coarse coral. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[chilly spade]

@marsh gyro please use #copyright channel.

[marsh gyro]

@chilly spade ok thanks

[night cloak]

Whats up I set the age under 16 years at 17 how can I change it? Because the microphone in the game does not work

[native anvil]

Go to Settings > Other > Gameplay Management.

What is the issue you are facing?

[night cloak]

My account has been stolen and I trust your justice

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[rough heart]

Hello, please tell me what to do if my account was hacked and I don't have any access to it

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised or stolen accounts, @rough heart.

[rough heart]

And how to do it?

[steep reef]

I need help anyone here

My account gmail link and phone number has been linked by someone els

How do I get them back

I don’t have anything not gmail or the phone number

[chilly spade]

Refer to #faq subpoint 5.4.

[storm flume]

Please contact the customer service for further assistance, @steep reef. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

My account has been stolen and I trust your justice

[cyan citrus]

Please refer to this response and avoid repeatedly sending the same message, @night cloak.

[exotic rampart]

please help me

i buy 60 UC for pubg mobile game not give me 60 uc its type my mail

60 has been deducted from this purchase as penalty for making unofficial purchases in the past please make sure you only make purchases through official channel and feel free to contact customer service if you have any issues

please help me

i buy 60 UC for pubg mobile game

not forum midas buy

[cyan citrus]

You have already been answered regarding this. Please avoid repeatedly asking about the same matter after you have been answered, @exotic rampart.

[exotic rampart]

I tried to charge from another user and it gave me there is probably a charge block for my user I don't know why what do I do in such a situation

[exotic rampart]

No one answered me. Atonement for you. I need help for this. Atonement for you. It's important to me. My money just went to the floor.

[cyan citrus]

Refer to my this response, @exotic rampart. We cannot help you with this through the community.

[exotic rampart]

So who can I contact??

[tawdry sinew]

hello i have problem i play with emulator and thats like one moth i get account freez for one day and its happen all day i get freez so please help me

[exotic rampart]

?

[storm flume]

Please contact the customer service for further assistance, @exotic rampart. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @tawdry sinew.

[manic warren]

Hello, my account was stolen, what should I do? I've been playing since the first season what should I do😭

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you might consider enabling secondary verification through your Account settings of the game, @manic warren.

[manic warren]

The account is disconnected from all social networks, there are proofs that this is my account, they don’t answer me in the game support, I don’t know what to do

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently. We cannot help you with compromised or stolen accounts through the community, @manic warren.

[exotic rampart]

give me email for pubg mobile i send email for help service please bro

[cyan citrus]

The e-mail for the customer service is [e-mail]. Keep in mind that the only recommended way to contact the customer service is through inside the game, @exotic rampart.

[fervent stirrup]

Hello PUBG team my account is hacked today who can help me

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you might consider enabling secondary verification through your Account settings of the game, @fervent stirrup.

[exotic rampart]

THANKS bro i send massage for inside the game pubg mobile

thanbks you so much bro

[fervent stirrup]

but my account is hacked and the hacker is do the secondary verification on his phone number

what I can do

[storm flume]

Please contact the customer service for further assistance, @fervent stirrup. Refer to subpoint 5.4 in #faq for further information.

[exotic rampart]

How long does it take for them to answer roughly after I send them a message, at what time did I generally get a response, I would appreciate an answer bro

[cyan citrus]

We cannot provide an accurate time span, @exotic rampart. We are not affiliated with the customer service. As mentioned previously, please wait patiently.

[exotic rampart]

OK

[silent pagoda]

What time does PUBG conq reset est?

[cyan citrus]

The Conqueror tier is updated every day at 00:20 UTC, @silent pagoda.

[silent pagoda]

When is that in est? @cyan citrus

[cyan citrus]

Around 5 minutes from now, @silent pagoda.

[silent pagoda]

Ok thanks

[cyan citrus]

You're welcome, @silent pagoda!

[fathom spoke]

Need help connecting Facebook to my account.
I’m new. I added email log + phone log.

[cyan citrus]

Please add more details about the issue you are facing, @fathom spoke.

[fathom spoke]

It’s said “this Facebook account is all ready link to another character

🤷🏽‍♂️

[cyan citrus]

It means that the Facebook account you're trying to link is already linked with a different PUBG MOBILE account. You will need to link your account to a different social media account or unlink the current Facebook account from your other PUBG MOBILE account first, @fathom spoke.

[fathom spoke]

I see now In Facebook settings that there is a link start 2 years ago.
I can try log in with this?

[cyan citrus]

I don't understand your question. Could you elaborate, @fathom spoke?

[fathom spoke]

I playing for 3 weeks now. New account. It’s connected to my phone/email. If I log out I can connect with Facebook?! To see maybe I started playing 2 years ago and I don’t remember

[cyan citrus]

You can connect your Facebook account to your PUBG MOBILE if it is not already linked with a different PUBG MOBILE account, @fathom spoke.

[fathom spoke]

I log out and log in from Facebook, I see I open account but it’s very new. I can unlink it from Facebook and add the new account I open 3 weeks ago?

[cyan citrus]

Yes. You can remove a linked social media account after you meet all these requirements, @fathom spoke:

[fathom spoke]

I deleted pubg from Facebook. And log in back to the new account. But it’s same message

[jagged ether]

I don't know who to ping but there's someone on live hacking. his @ is gntlman_00.

[cyan citrus]

You can only revoke the access of PUBG MOBILE from your settings of the social media account, but you cannot remove the linked social media account from your PUBG MOBILE account. To remove your Facebook account from PUBG MOBILE, you will need to unlink it through your Account settings of the game after you meet all the aforementioned requirements.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @jagged ether.

[sly sinew]

@chilly spade but i'm from egypt

[fathom spoke]

I think I did all what you said but im double checking. Second

[cyan citrus]

The option to change country/region settings is not available for the accounts registered in European continent. This will be in accordance with the country you have selected in the game, not where you're currently physically located.

[fathom spoke]

Well I go to settings/Apps and website . Found pubg . Delete it+ request data deletion request . I got a message unable to confirm.
What to do now to connect the new account?

[cyan citrus]

Please refer to my previous response again, @fathom spoke. This will only revoke the access of the application. It will not unlink your Facebook account from PUBG MOBILE.

[fathom spoke]

What do you mean?

[cyan citrus]

You can only unlink your Facebook account from your PUBG MOBILE account only through your Account settings of PUBG MOBILE after you fulfill all the requirements mentioned in my screenshot, @fathom spoke.

[fathom spoke]

In game?!? How do I do that?

[cyan citrus]

Through your Account settings of the game, @fathom spoke. Please read these requirements again.

[fathom spoke]

So now I connected to Facebook again in game, what to do

Where?

[cyan citrus]

You may refer to this support article: https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/344-how-to-quickly-unlink-social-media-accounts/, @fathom spoke.

[fathom spoke]

This is the message. I don’t see Facebook

And if just press to delete account. In one week I can connect Facebook???

[cyan citrus]

Please read the requirements, @fathom spoke. You can only unlink a social media account that isn't currently logged in.

[fathom spoke]

I only have one access login

[cyan citrus]

Do you mean that you don't have access to Game Center login method, @fathom spoke?

[fathom spoke]

So if I’m log in to the account associated with Facebook and delete it. On a week I can link the new account?

[cyan citrus]

Please refer to this support article and read the instructions there, @fathom spoke.

[fathom spoke]

Idk…. I didn’t use it 2 years

I read

I don’t understand what to do

[fathom spoke]

What about that? 🙄

[cyan citrus]

If you successfully remove the Facebook account from your current PUBG MOBILE account, you can link it with a different PUBG MOBIEL account, @fathom spoke.

[fathom spoke]

I don’t mean to connect devices. Just unlink the account and link the new account.
I lnow i can log in with both…..
If I delete old account it will unlink from Facebook faster?

I don’t need the old account anyway

[cyan citrus]

You can only unlink your linked social media account from your PUBG MOBILE account through your Account settings of the game after you fulfill all the requirements mentioned in the support article. After you have successfully removed your social media account, you can link it with a different PUBG MOBILE account. Please refer to the support article again for all the information. As you have been answered several times, please refrain from repeatedly asking about the same matter, @fathom spoke.

[fathom spoke]

But if im delete the account that take a week it’s can be unlink faster and not a month. Right?

[cyan citrus]

Refer to the support article. Everything is mentioned there, @fathom spoke.

[fathom spoke]

I@read all. It’s don’t say if you deleted the account.
Nvm. I will google it. Tnx

[cyan citrus]

Do you mean if you delete your PUBG MOBILE account?

[fathom spoke]

Yea!!!! 🤩

[cyan citrus]

Sadly, I don't have information regarding this, @fathom spoke.

[fathom spoke]

Can You check? It would be faster then a month. Anyhow now@the Facebook account on@my iPhone. And the new is on my iPad.

[cyan citrus]

I will let you know if I get information regarding this, @fathom spoke.

[storm flume]

Please do not use languages other than English, @cunning river. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cunning river]

I need help with my account being stolen

[storm flume]

Please contact the customer service for further assistance, @cunning river. Refer to subpoint 5.4 in #faq for further information.

[cunning river]

I want to speak with technical support to solve the problem

[raw hawk]

How do I download pubg test server

[queen garnet]

when you try to enter your personal account through a number or email with a password, an error pops up

[cyan citrus]

Please change your game language to English and then share another screenshot of the issue, @queen garnet.

[cyan citrus]

If you're referring to beta version of PUBG MOBILE, you will receive an invitation through your mail of the game if there is any beta version available to play.

[cyan citrus]

You can contact the customer service through inside the game. Please refer to #faq sub point 5.4 for further instructions on how to contact the customer service.

[cunning river]

I can't talk to them on my own, I want someone to take me to them

[cyan citrus]

We cannot help you with this through the community, @cunning river. We are not affiliated with the customer service.

[cunning river]

So who are you?

[cyan citrus]

We only provide community support through this platform, @cunning river.

[cunning river]

Do you know how I can contact a customer of the company to help me recover my account?

[cyan citrus]

Already answered here, @cunning river. Please avoid repeatedly asking about the same matter.

[night cloak]

hello pubg I am an oppressed person, my account has been stolen I am sure of your justice My account was stolen on (Dec 1, 2022 5:05 am) Since that time, I've been trying to contact private support, but to no avail All links to the account have been hacked maliciously to my account and then force me to provide links My emails and account are (POCO X4 Pro 5G). And all the stolen conversations, links, and evidence that I filmed to recover my account My Account Hands Stolen (5245452812) I hope to follow up on the topic, as my account is very expensive, and thank you

I need help, I downloaded the 2.4 Beta, but I can't play the metro mode despite getting stuff for it in mail

I'll send screenshot

[night cloak]

Screenshot

It only lets me play ranked

[blissful valley]

Dear pubg mobile,

I have maintained to be a good player and good collector in pubg because I love it so much!

I have got 230 mythic unfortunately due to that I got an add to blackmail me with 3000 UC I definitely refused so the guy used my id as his username then I got picture banned for a year! Also he got the same, I have all of the evidence as if you go and review my pictures history you’ll see what’s going on. I claim to have the right and you guys have the right to show the opposite. Please go back do your investigation. If anyone DM me I’ll send that user with the nudity picture.

My id : 5185951357

<@&639889499718942720> <@&481161015728406538>

[dusty rose]

Im investigator major i want to send link of a hack streamer? How
@mild nymph

[night cloak]

Pls someone help

I wanna try out metro

[blissful valley]

<@&639889499718942720> <@&481161015728406538> by the way the customer service weren’t helpful. Please help me I’m a decent player.

When I ask them they say because of players reports which is fake due to the blackmail. Thank you a lot.

[night cloak]

Damn

For +500k person server, help is super slow

<@&481161015728406538>

[lean vector]

Hi i have a problem in pubg fps drop my pc i7 4790k rtx 2060 16gb ram

[queen garnet]

can you help solve this problem?

[unborn pilot]

moderators aren't online so it will take time.

[unborn pilot]

Yeah beta have some glitches actually

Maybe that's why u aren't able to play

They will add patch notes about it later prolly.

[night cloak]

At least I got to use the New rifle

It's good

[azure hill]

Are you using full screen mode? Or windowed mode?

[rotund narwhal]

@cyan citrus Hi admin, I want to inquire about my account

[fair orbit]

kindly report this

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @fair orbit.

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

If you cannot access the game mode, it means that it is currently not available to be tested.

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[rotund narwhal]

Hi @celest shadow . My account banned, Can I appeal to double check to avoid the system misscanning?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rotund narwhal.

[celest shadow]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[exotic rampart]

What does this mean and why does it reset the charging for me? Please explain exactly what it means

?

[worthy sinew]

@exotic rampart Reach out to the PUBG Mobile in-game customer service. Refer to subpoint 5.4 in #faq for further information.

[exotic rampart]

I sent them a message in the game where are the settings from yesterday no one answers me I don't know why it could be it takes a while for them to answer

[worthy sinew]

If you have been able connect with a customer service representative in-game then be assured your issue is being currently looked into. A delayed response from them can be expected as they receive an enormous number of requests every day. We unfortunately will not be able to help you with this any further as we only provide community support and we are not affiliated with the customer service.

[teal talon]

This happens for my main account. But when I switch to the alternate account in the same device, it works. Any reasons? Anyone else having this issue?

[dire yarrow]

Is there any way to fix a mic glitch? I am losing in game sound when I unmute my mic to talk. I can't hear others speak or game sound until I mute my mic again. I tried deleting and re-installing the game but it hasn't worked.

[night cloak]

@native anvil do you know much abt devices? when im in discord call my phone sound quality drastically drops, becomes really muffled. Like the pubg game sound, music, youtube etcetc. But when I'm not in call its perfectly fine. I tried youtube and stuff no luck ;/

[ancient cedar]

Is it occuring everytime you start the game?

[native anvil]

Can you please try https://www.pubgmobile.com/pay instead?

Or you may contact the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Unfortunately, I don't know about this issue, because I only use Discord calls on PC.

[exotic rampart]

why its this

[worthy sinew]

There is already a pending issue here: https://discord.com/channels/393088095840370689/1048315282264952883
Feel free to post your issue you're facing there by sharing a video recording of the issue and include all the following player details: Numeric user Identification, Server, Device, Network and Country.

[exotic rampart]

?

[chilly spade]

Can you share a recording of the issue?

[exotic rampart]

I don't buy UC it clears the UC from my account I don't know why say I bought 720 UC it clears it for me and I don't have a way to contact Pubgy by phone to call them I would appreciate help

[covert mason]

when does this refresh after getting he 7 avaliable points?

[clever crescent]

i want to recover my account because its facebook was hacked and the hacker unlinked my account and so i dont have a account linked to it so is there any way i can recover my account

[blissful valley]

Is this the only reply ? The customer service isn’t helpful I suspect that something isn’t working well ! Please I ask no more than checking me !

<@&639889499718942720>
<@&481161015728406538>

Please guys see my thread

[worthy sinew]

@covert mason After you complete the daily limit to recover the merit points, you'll be able to recover more merit points only the next day. The new day in the game starts after 00:00 UTC.

[blissful valley]

@native anvil please go through my thread brother as the customer service were from Middle East. They have done nothing please accept my add

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

Also, please do not mention the moderator role unless there is a server-related emergency.

[native anvil]

If you had previously purchased UC from unauthorized websites, refunded a purchase or by any illegal means, the full amount will be deducted when you purchase UC legally in-game or through https://www.pubgmobile.com/pay.

For further information you may contact the in-game customer service.

[native anvil]

Please reach out to the customer service so they will be able to help you with this. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[blissful valley]

So then who the ones I could complain about customer service if I feel something isn’t right? I have spent more than 20k to be in unfair position

[covert mason]

thats what i thought, thanks for confirming👍🏻

[worthy sinew]

You're welcome !

[clever crescent]

Where can i contact customer services

[covert mason]

btw is it a glitch when you die on the nusa map and then recover you get +2 merit points as if you played 2 matches?

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[worthy sinew]

I guess. If you read Rules of Merit System, it says "+2 scores for finishing a match in 11th-50th place". And Nusa has maximum of 30 players.

[blissful valley]

@lime juniper If I have no right to claim what I said then I deserve to get ban. I’m in unfair position and no one helping!

[covert mason]

i just tried to die asap and i got 0 merit i think its top 20 actually

[hot widget]

Whats the solution for safty observation period i've placed about 18 for now and i've never cheated in game and i never use plugs

[native anvil]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[hot widget]

Ok thanks

[native anvil]

You are welcome!

[night cloak]

Hello
I am I took Ban for 10 years for no reason and did nothing. I want to remove this Ban. What should I do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[balmy mortar]

#questions My facebook single connection pubg mobile account was stolen and the other party has connected their e-mail and mobile phone number, when I enter my account, the other party enters the code and I cannot enter my account.

#questions I have the amount of uc I deposited into the account and the connected facebook account

#questions please help me to continue the game and not to lose my efforts

@native anvil

[storm flume]

Please contact the customer service for further assistance, @balmy mortar. Refer to subpoint 5.4 in #faq for further information.

[balmy mortar]

No one can actually

they don't give live support and I can't explain my problem @storm flume

[native anvil]

We cannot help you with compromised accounts through the community. Also, keep in mind that your account security is your own responsibility. Please continue with the customer service.

[balmy mortar]

I guess you have a hard time understanding me. I can't connect to customer service where you directed me..! @native anvil

Understand?

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[balmy mortar]

The chat ends without forwarding my request to them, why don't you want to understand it? @celest shadow

they end the conversation and i can't talk to live support

In this game, everyone's efforts are stolen and there is a lot of security in terms of security.

After 15 days my connection will be completely disconnected from the account and I still haven't found any help

now i understand why everyone quit the game

@celest shadow @native anvil

[celest shadow]

For account-related issues, only the customer service will be able to assist you. Please select the options provided by the FAQ bot according to the issue you are currently facing. If the customer service representative requests for information to verify your identity, please provide them with accurate information. Otherwise, they will not be able to assist you.

Please be advised that the moderators of this Discord server are not affiliated with the in-game customer service and are unable to assist with in-game account issues, other than to direct you to contact the in-game customer service.

[balmy mortar]

Ok😂

[blissful valley]

This channel name is support.

The mission is to reply with please do not mention, get help through customer service.

Customer service isn’t providing information to explain an obvious reason I got blackmail in the smartest way, imagine they manipulate pubg customer service with a username that is my id with a bad picture to ban my picture for a year. I have proves if I have no right and my claims are false then I authorize you guys to ban me a 10 years the whole account not only profile picture. Go back through my pictures history and I could show you the blackmail with all of the evidence. Customer service says you got reports on ur account!! I refused to give the one who blackmail me 3000 uc. Please this a new way to scam people with a lot of mythic items. My account is 230 mythic near to achieve 300 so please I have paid a lot at least respect the quality of the service and give me a valid authentic reason. I have proves .

@lime juniper

[sick holly]

The S8 Ultra tablet is one of the most powerful devices, but PUBG does not support 90 frames for this device, it is crazy

[celest shadow]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6. For further information, please refer to the pinned messages of this channel.

[midnight gorge]

hi pubg mobile

[celest shadow]

As we have advised, please contact the customer service and wait patiently for a response. We are unable to assist you with this matter through the community. Thank you for your understanding.

[celest shadow]

Hello, how can we be of assistance?

[fallen frost]

Hi, can you please help me. Today I had a problem that when I logged in to the game, I loaded new data, after that the language in the game changed. I changed it and was asked to log in again. But the problem is that I don't remember what I linked the account to at all, is there a method where I can log in with UID or something else

[rough heart]

Please help me

Please help meMy account was hacked and now I don't have access to it, please help

[balmy mortar]

Always hacked bro

this game is not helping anyone

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

You cannot log in with your account ID. You may try to log in with your social media accounts.

You may contact customer service in-game for further assistance.

[lunar kiln]

my account was hacked I have a lot of donations to my account I contacted technical support but I see this picture pubg mobile partners advised me to contact the Discord server

[fallen frost]

Thanks, I have already logged into my account

[fathom spoke]

Hey. I’m connected to Facebook in game. Why I don’t see my profile picture?

[balmy mortar]

my account was hacked i need someone's help to get it and i have documents to prove it belongs to me

but no one helps

because nobody knows

and this is why pubg is slowly ending

🥀

[cyan citrus]

Do you have a phone number linked to the account, @balmy mortar?

[nimble nova]

hello, I need help, where do I get ( Bloody Tank-top (White) ) . Pls help

PUBGM GLOBAL

[cyan citrus]

Please try to logout from your account and log in again. If the issue persists, please try to change your profile picture of the social media account and try again at another time.

[balmy mortar]

@cyan citrus no just Facebook

@cyan citrus The person who stole put his e-mail and phone number and when I log into my account, the code is sent to him.

[fathom spoke]

Log out from where? Facebook?!??

[balmy mortar]

I can not log into my account @cyan citrus

[storm flume]

Please contact the customer service for further assistance, @balmy mortar. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

From your PUBG MOBILE account.

[fathom spoke]

Ok I did . Nothing changed. And also changed the picture. It’s just don’t refresh…. How to@fix it?

[cyan citrus]

Please wait for a while. If it does not get automatically updated, you may reach out to the customer service in-game for further assistance, @fathom spoke.

[fathom spoke]

What is a while?! Day?

[fathom spoke]

And do you have news for me?? 🤩

[cyan citrus]

Not at the moment, @fathom spoke.

[cyan citrus]

Sadly, I don't have exact time span for it. Is your current profile picture is the one you used on your social media platform before?

[fathom spoke]

Yea offcorse

[cyan citrus]

When is the last time you changed your profile picture on Facebook, @fathom spoke?

[fathom spoke]

I think I will just delete this account. I’m not using it. I just want to unlink from Facebook

I see that your server not quite working immediately

[fathom spoke]

1 year ago

[cyan citrus]

Apologies for the delayed response. Are you still facing this issue?

[storm flume]

Please do not use languages other than English, @clever spoke. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[balmy mortar]

@cyan citrus help me

[clever spoke]

I can't login from internal linking

[cyan citrus]

Please do change your profile picture one time now and then logout from your PUBG MOBILE account and log in again, @fathom spoke.

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts.

[balmy mortar]

If I could get there I wouldn't post here! @cyan citrus

👍

[fathom spoke]

Nvm . The delete process is a week right? So I will delete it and maybe it will unlink this account and I would be able to link the new account to Facebook.
Btw I sent message to support ingame few days ago. They ask my email. But just automatic response and no reply anymore.

[cyan citrus]

We unfortunately cannot help you with compromised accounts through the community. The only way to seek help is through the customer service.

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. A delayed response from customer service can be expected as they receive enormous number of requests every day.

[fathom spoke]

I choose the right option. But no agent. Nvm I will delete it and try to connect this new account in a week++
Hopefully it will be linked

[faint sail]

Anyone please help me any resion strike my chanl please help

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @faint sail. We may otherwise have to mute you.

[faint sail]

Already community post bro

[kind thicket]

Hello ?

I need to unbanned my 10y ban is there any chance?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kind thicket.

[flint snow]

Hi
When I started my account, the region of my country was not one of the European countries, and now I need to return it to the first country, but there is no button to change the country anymore, I hope you will help me):

[stuck harbor]

hello guys, I came across a stream on YouTube of a person playing with cheats (name and friends are visible), how can I file a complaint?

[worthy sinew]

@stuck harbor Report Online PUBG MOBILE cheating content through https://pubgmobile.live/report

[stuck harbor]

everything is already fine, he was blocked

[fathom spoke]

Where do I put invitations code of the mission in the game? 🙄

[worthy sinew]

@flint snow If you have recently switched your region, you will unfortunately have to wait for the cool-down period to be over before you can change your country/region again.

[flint snow]

@worthy sinew

I will wait, but there is no change button in the first place

[worthy sinew]

@flint snow Have you switched your region to a country in the European region? Not initially but later at any point of time.

[flint snow]

@worthy sinew yes i did💔

[worthy sinew]

@flint snow In that case, unfortunately once you have switched your region to one the countries in the European Economic Area (EEA), you will not be able to change your country or region due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[lone idol]

I have huge problem

So I started a game with randoms people and found these guy rank pushing. When they died I recalled them but once I died they didn't recalled me and my other teamate because he want the kills.

So I asked multiple times kindly and he didn't care about my words

He just laughed and left the match once he died

this is f@@@g annoying

This is his id

This random that can't even speak english

Piece of sh

So my question is this. why starting a match with randoms if you don't want play with other people beacuse they can steal your kills

This is my question

Random annoying kid from a random country

[worthy sinew]

@lone idol You can report the player in-game if you feel you have been treated unfairly. Use the report feature in the score/spectate section at the end of the match or in the basic information section of their profile via friend search.
Alternatively you can try forming a team with whom you trust and play Or turn off the Auto Matching feature in matchmaking and play.

[lone idol]

@worthy sinew doesn't really change I don't think PUBG will waste my time with a random with me. Also I forgot to report him and in support chat there's nothing I can do for teach him a lesson. These people are just annoying I was wondering if is possible to stop. There's a reason if I play with auto matching feature.

Like even the teamers in the game. They get banned for 1-3 days and they get unbanned this is frustrating asf

[frigid zodiac]

Is anyone else having a bug for one of the RP missions: explore football mania thing 3x?

I’ve done it 2x. And each time I do it, the mission resets. When I’m in game it says that I’ve explored it, and in the lobby it says I haven’t

[cyan citrus]

I already completed this mission. Please try to perform a routine repair of the game from login menu and try to complete the mission again, @frigid zodiac.

[frigid zodiac]

I’ll try this, thank you so much!

[cyan citrus]

You're welcome, @frigid zodiac!

[night cloak]

Hey my account got stolen

The guy connected his number

Can you guys help me???

Please

My account is from season 1

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

And i have conqueror season 2

Which main menu

U mean in game?

I can’t login into the account

Please help

[cyan citrus]

Yes. If you cannot log in to your account, you may use the Help option located on the login menu of the game to contact the customer service.

[lofty socket]

Anyone here

@cyan citrus

[cyan citrus]

How may we help you, @lofty socket?

[lofty socket]

I just have a quick question if you may answer it

Pubg is banned in my country I need a vpn to access it will that make a risk on my account

[storm flume]

Please refer to subpoint(s) 3.18 in #faq for further information, @lofty socket.

[lofty socket]

@cyan citrus
Okay the country I live in will it ever be unbanned

[cyan citrus]

We cannot help you if the game is not available in your region, @lofty socket.

[lofty socket]

It was available before but suddenly it got Bammed, anw ty for your time

[glossy swallow]

Just wanted to ask, if i changed the password for the linked email, does it also change my linked number password or will it be the same as the previous ones?

[rough heart]

Could you block the account at work before it belonged to me until it was stolen Please file complaints about it

[storm flume]

Please contact the customer service for further assistance, @rough heart. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

It will only change the password of your linked e-mail. You will need to change the password separately for the linked phone number.

[night cloak]

I wish you would review the conversation that the 10 minutes so that I can take Ban and I are clean without this

[cyan citrus]

Please share a screenshot of the issue you are facing, @night cloak.

[night cloak]

Does anyone know if I switch back to my previous server will I get my rank back???

[cyan citrus]

Your rank will be reset in accordance with your current rank in the new server, @night cloak.

[night cloak]

If I go back to the server I was in will I get my rank back?

[cyan citrus]

When you switch your server to a new server, your rank will be changed to your current rank in that new server, @night cloak.

[grand belfry]

My account was stolen, help me restore it

[storm flume]

Please contact the customer service for further assistance, @grand belfry. Refer to subpoint 5.4 in #faq for further information.

[grand belfry]

How do I restore my account

[grand belfry]

Nice

[night cloak]

ok but why is your pfp so hot??

[glossy swallow]

Alr thanks

[indigo sequoia]

can I report a staff at pubg beta he is abusing the ban command I did not report bug many times here is the proof

[celest shadow]

Please contact @wintry storm for further assistance in this regard.

[dawn edge]

Hello anyone pubg official listen me ?

[wintry storm]

I have already mentioned that the profile option lock isn't a bug but you avoid it and ignore the announcement, your reports were identical to all the other previous bug reports spammers who were reporting other reports just for some free UC.

[dawn edge]

Hello anyone pubg official listen me ?

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dawn edge. Remember to read through #faq before asking questions in the support channels.

[indigo sequoia]

I do not want uc . I did not know anything before I report. also I did not spam reports .

[dawn edge]

Respected Sir
Iam a professional pubg player since long time and also a competitive players too.But today my pubg account has been banned with unreasonable way.I have played only one classic match then my pubg account got banned.Its my humble request to pubg to unbanned my account. I have been doing days and nights practice in pubg to fulfilled my dreams in pubg. My years has gone in pubg to fulfilled dreams but when time have me chance to prove me infront everyone at that time my account has to be banned.Sir if you want me to proved that i haven't used any tricks or application then also i can prove you infront of everyone.Recently I have participant on going pmnc tournament and I have been selected too. Sir i need reasonable answer from your side to banned my pubg account.As soon as possible please unbanned my pubg account. otherwise iam going quit pubg.

@storm flume

My accountant suddenly ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dawn edge.

[wintry storm]

@indigo sequoia If you promise me that you will follow the guidelines and don't ignore our messages again then I will think about unbanning, if you fail to do so then you will be permanently banned from the server.

[indigo sequoia]

thank you I'll read the guidelines

[stuck sapphire]

Hello

I am here to ask for help

[fair fox]

Hello, im here to ask for help about my account

[stuck sapphire]

Last year i was busy at my college exam and someone hacked my pubg mobile account during that duration of time

But still my phone number is connected with that account as a third link

I wanted to recover my account

[native anvil]

We cannot help you with account related issues through the community, @stuck sapphire. Please contact the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[fathom spoke]

I need help.
Where do You put invitation code in the game??

[native anvil]

What is your account level?

[fathom spoke]

44

[native anvil]

Have you not logged into the game for more than 28 days?

[fathom spoke]

Yea. Im playing every day

[native anvil]

You may use (My friends /Recommended players) to get more recall tokens.

If you cannot type the invitation code, you may contact customer service in-game for further assistance. If you think this is a bug in the game, you may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[drifting peak]

I play pubg for last 4 years. But a few days ago a hacker hacked my account
And Gmail unlinks. Now I lost my game account. Please help me to get the account back.

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[smoky relic]

Good morning. I’m an emulator player. I started experiencing a movement lag for the past 2 days now. Thought it was an issue with game loop so I contacted the gameloop server but I was referred here.

Any time I try to move or run, I’m always returned to my previous location. I play on the Europe server and my ping is usually 109-140ms depending on the time I login to play. I don’t know why I keep experiencing lags despite having that range of ping. I have a short clip to explain what I’m talking about. Can I drop the clip?

This is the short clip

[gusty jacinth]

@native anvil PUBGM server need some maintenance break, it’s become lil bit laggy in these days, yesterday piston also faced that same things when he was played with us

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[smoky relic]

They referred me here and now I get referred back to them again?

So if they can’t provide assistance, what should be done??

[glossy swallow]

When u say movement lag, do u mean the input of it or the teleporting back?

[violet spruce]

Yes he is teleporting and it is not a emulator issue something wrong with his internet or server

[glossy swallow]

its prob his own internet, i recommend him checking the problem with his internet provider

[rancid trellis]

hello

need support

[glossy swallow]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rancid trellis. Remember to read through #faq before asking questions in the support channels.

[cold fossil]

Hey i need a help

I was playing pubg with linked to my discord account

Now i reinstalled the game but login with discord option isnt available

[worthy sinew]

@cold fossil The Discord login method is only available if you download the game from PUBG MOBILE website: https://www.pubgmobile.com/
If you have downloaded the game from anywhere else other than the website, you need to reinstall the game from the website.

[cold fossil]

Yoo

I downloaded it from apkpurr

[rancid trellis]

I WANT TO CHANGE MY E MAIL IN GAME

[native anvil]

Please avoid using game versions from unofficial sources. It is not recommended as it can put your account at risk of getting suspended.

[native anvil]

Go to Settings > Account > E-mail linked (Change).

These three conditions must be met, if you wish to change the linked Email/Mobile number:

1. The device has logged in 15 days in the past month.
2. The Email address/Mobile number has been linked for 7 days.
3. You are currently logged in with the linked email address/Mobile number linked.

[glossy swallow]

(he bought the acc btw)

[plucky kayak]

Iwant to change my region..but region change options is not visible !

How can i change it ?

[native anvil]

If the option to change country/region settings is not available for you, you cannot switch your region. The option is not available for the accounts registered in European continent.

[plucky kayak]

what ? is there any option ?

[native anvil]

As long as the General Data Protection Regulation (GDPR) law exist, you cannot change it.

[plucky kayak]

can i transfer my data ?

[native anvil]

It is not possible to transfer the account data outside the European Economic Area (EEA). That option will lead you to delete your account. If you select Accept, nothing will happen. If you select Disagree, it will prompt you to delete your PUBG MOBILE account.

[plucky kayak]

and also i saw some videos in youtube, some people saying to repair..is it working ?

[native anvil]

Please refer to my previous response or contact the customer service in-game for further assistance.

[plucky kayak]

btw the server change option is availble right ?

i can change the server from middle east to asia ?

If i change my server to EUROPE today, can i change it again to ASIA after 14 days ?

@native anvil

[native anvil]

Yes, you can change the server.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @random lotus.

[plucky kayak]

is it unlimited ? i mean you can change again and again after 14 days ?

[native anvil]

Yes, you will be able to change the server again.

[plucky kayak]

thanks man

[native anvil]

You are welcome!

[fathom spoke]

It’s a bug. In the “ bring back friends “ section

[native anvil]

Please refer to the last part of my response.

[celest latch]

hello, I have an email that I don’t remember and I want to change it on my account, but I can’t do this because I need to log in from the old email, what should I do?

[final rivet]

Is using keymapped buttons is bannable offense?

[celest latch]

help me pls

[final rivet]

@native anvil is the question related about ban guide too?

[native anvil]

We do not recommend the use of third-party peripherals such as triggers or joysticks to play PUBG MOBILE.

[final rivet]

Why is that not allowed?

[storm flume]

Please contact the customer service for further assistance, @celest latch. Refer to subpoint 5.4 in #faq for further information.

[final rivet]

They re integrated buttons tho.

On my phone

[celest latch]

Yasser, what if I have 4 old fragments of a classic box on my account, but there is no exchanger for new ones.?

[native anvil]

The crate coupon exchange event has ended. Feel free to provide your feedback regarding this in #996458713126797405.

[final rivet]

@native anvil my phone has buttons integrated on. That is from official product tho

Because I hate playing 4 or 3 fingers due to discomfort

[night cloak]

I need support

[native anvil]

As I mentioned to you, Use of third-party peripherals such as Triggers, Controllers or Joysticks to play PUBG MOBILE is not recommended.

You may contact customer service in-game and explain to them the type of phone you have and this feature available in it, if it is allowed or not.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

PUBG beta

When I try to dowload beta on iOS it won’t let me

[final rivet]

I do not know how can I see that off the customer support do you have more explanation for understanding?

[night cloak]

!suppory

Hello

Can anybody help please

@native anvil

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I try to Dowload the new beta but it is not wrok8ng

[native anvil]

The beta program is limited to a number of testers only, and the limit has already been reached.

[night cloak]

Is there no other way

[native anvil]

No, wait for the next beta test.

[night cloak]

Do you know when taht will be

[orchid bobcat]

Can I lock my profile in pubg?

[final rivet]

I need answers here yasser

The phone i was using is black shark 4

[native anvil]

I have no information regarding this. You may look at in-game announcements and game mail.

[native anvil]

Could you please elaborate more?

[native anvil]

Please refer to my previous response.

[final rivet]

But I can't see where can I refer to the customer support

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[orchid bobcat]

Okay can I make my pubg profile not visible to people, for example if someone if someone tries to look at my connection,clothes,skin from the profile section they wouldn't be able to see it

[final rivet]

I was trying but I can't see it i found the customer support button but can't find a question about this from customer support

[worthy sinew]

@orchid bobcat You can make changes in Privacy & Social under Settings.

[native anvil]

Go to Settings > Privacy & Social > Connections > Show Outfit (Disable).
There are other privacy options that you can disable.

[orchid bobcat]

Thank you

[native anvil]

You are welcome!

[native anvil]

You can contact customer service from this button.

[rapid dune]

Explain me this?:)))

[final rivet]

What? It's useless i tried asking but automated just refered to other question

[rapid dune]

@final rivet dont waste you time on customer support... Its not real people its just bots. They will not help you 😉

[native anvil]

Death replay is a little different from the actual match.

[rapid dune]

@native anvil from my view the olayer was lagging and not even moving 🙂

And i counted 7 hit bullets but registered only 3?;) Its writing damage was 95 but when finished 96

[native anvil]

it could be due to unstable internet connection, bullet did not register.

[rapid dune]

Yeah but my internet stable. So its the other player problem?;)

[native anvil]

Yes, because in the death replay it appears he has a unstable internet connection (High Ping).

[rapid dune]

@native anvil so why you still allowing muddle east players to play in europe server when its problematic?

[storm flume]

Please do not use languages other than English, @frank cypress. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rapid dune]

@native anvil ?

@native anvil and if he have high ping and i am stable then why his bullets registering but mine not? The game engine is broken?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rapid dune. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[rapid dune]

Thanks for you advice but its not changing anything. This problem is from the day pubg was launched. No one cares about this because its not bug. Its just simple that game devs dont care.

And why i should report the problem if its imposible to get any respond?

I have reported this problem every day for 1 years nothing changed. Why?

Its not enough 350+ reports from 1 person? What i need to to to get attention?

I am tired to address this problem. Everyday its the same and the same. You reporting and what next? NOTHING. because no one cares.

And i also did the report on #996546243859853424
And you know what respond i got in 2 weeks? Absolutely NOTHING

[lunar kiln]

Hello, my account was hacked and I know the phone number that is currently linked to the account, I sent all the evidence inside the game technical support and will I have a better chance if I send the scammer's number that is linked now?

[native anvil]

We cannot help you with compromised accounts through the community. Please continue with the customer service.

[native anvil]

There are no posts from you in #996546243859853424.

[lunar kiln]

I sent you a private message

[rapid dune]

@native anvil yeah because someone deleted it 😉 and it wasnt me ;)))

[native anvil]

You should create a post in compliance with the channel's pinned instructions.

[rapid dune]

@native anvil i did 😉

I did every possible senario. I tried to find help. But its impossible from you side.

[night cloak]

Hello, My account had been banned for carding, and I didn’t even do carding.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[rapid dune]

My only confusion that there is no one who can tell me how much i need to give back uc to game. WHO CAN HELP ME TO ANSWER TO MY QUESTION

[native anvil]

Please avoid repeatedly about the same matter after you have been answered.

[rapid dune]

@native anvil what was the answer? To ask customer support? You see they answer? Then who i need to ask to get answert to my question

@native anvil and i know that you cannot help with account questions. And i dont ask you that you would answer how much i need to give back uc. I am asking WHO can answer me the right amouth i need to give back. Show me direction

[native anvil]

You have already been answered. Please avoid repeatedly asking about the same matter.

[cold fossil]

I was logged in with my discord and played normal and closed the game. Then the next time i opened the game there was a download of 400 mb after the download now theres no log in with discord option

Pls help

[cyan citrus]

From where did you download the game, @cold fossil?

[cold fossil]

Pubg website

[sly sinew]

then , i will still in irland for ever ?

[cold fossil]

@cyan citrus 😣

[cyan citrus]

Please try to perform a routine repair of the game from login menu, clear game cache and restart your device one time, @cold fossil.

[cold fossil]

Ok

[sly sinew]

I want a solution @cyan citrus

[storm flume]

Please do not use languages other than English, @sly sinew. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm.

[cold fossil]

Nothing changed

@cyan citrus

[cyan citrus]

You may need to reinstall the game through official website: https://www.pubgmobile.com, @cold fossil.

[cold fossil]

Im done

[sly ember]

how to report livestreamer cheating

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sly ember.

[sly ember]

i dont really get how

@native anvil can you answer pm plss

[frank surge]

Uh I need help, my merit is stuck on 88 and I can't get it up

No matter how many matches I win I don't get any plus points for merits

[cyan citrus]

Please share a screenshot of your merit profile, @frank surge.

[unreal thunder]

Hello

[cyan citrus]

Hello! How may we help you, @unreal thunder?

[unreal thunder]

I want to contact game support

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @unreal thunder.

[trim bloom]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @trim bloom. Remember to read through #faq before asking questions in the support channels.

[trim bloom]

I would like to know if it is possible to get my old pubg account back.

[storm flume]

Please contact the customer service for further assistance, @trim bloom. Refer to subpoint 5.4 in #faq for further information.

[half turtle]

I cant login with my phone number

[half turtle]

It says please try again later

[silver patrol]

I have already contacted you that my account has been hacked and I have sent you the full details about it, but unfortunately I have not received an answer from you yet

Please help me to get my account back.
Thank you
@native anvil

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Are you unable to receive the verification code?

[half turtle]

No I can't

[native anvil]

• Try again some time later.
• Make sure you did not enter “0” in front of the entered phone number.
• Switch your network connection between 4G and Wi-Fi.
• Contact your mobile network service provider to check whether you have blacklisted/blocked access to the verification code, if yes, request to whitelist/unblock it.
• Uninstall the apps that might be blocking spam messages from your device
• Check if you have paid your phone bills or if your phone service is suspended.

If you still failed to receive your verification code after trying all methods above, please contact customer service in-game. Refer to subpoint 5.4 in #faq for further information.

[gusty jacinth]

Your aim is bad bro

[static needle]

Peace be upon you. I am a Season 3 player, and I have been accused of injustice. By God, I used to play without a hack. If you do not believe it, do an inspection of my device. This account is very expensive for me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @static needle.

[final rivet]

@native anvil do you have knowledge of black shark 4 keymapped buttons off the magnetic pop up buttons?

To know if that's a third party or no

[native anvil]

Sadly, I don't have information regarding this.

[final rivet]

But is black shark 4 does have keymapping if it's from the phone?

I do tho.

[dry folio]

Player ID: 5126634595
Hello team, please do let me know how can i update my region from USA to Pakistan. I'm unable to update region due to mentioned error. "This current account is linked to ab email. Phase log in with your email to perform this action" How can i log in via email to update region?

[native anvil]

Please ensure that you have logged in to your game account with your email before linking your game account to your phone number. You might fail to link your phone number if you are not logging in to your game account with your email.

[dry folio]

Thank you for quick response. I'm already logged in with this email account and playing regularly but everytime when i try to link phone number i always get this error

[native anvil]

Do you mean that you are logged in with Gmail, or did you log in by E-mail/Phone number?

[dry folio]

I click on Gmail when i want to play game and it takes me direct to pubg's startup screen

[native anvil]

You must log in by E-mail via E-mail/Phone number.

[dry folio]

When i click log in by email and put it my email. I don't receive any verification code on my email. I'm still trying to get code for past 10 minutes

[native anvil]

Make sure the email: [e-mail] [e-mail] has been added to your email whitelist.

You may also check spam messages in your e-mail.

[dry folio]

Ok I'll check spam right away

[dry folio]

Not a single email from any of those email addresses in spam folder

[native anvil]

If you still failed to receive your verification code after trying all methods, kindly contact customer service in-game. Refer to subpoint 5.4 in #faq for further information.

[dry folio]

Ok I'll try this as well. Thank you.

[native anvil]

You are welcome!

[mystic kayak]

Hi, there's a problem with Laith character were the Arabic talking is in English not in Arabic

[cyan citrus]

Do you have the voice resource pack downloaded, @mystic kayak?

[mystic kayak]

Oh I should download it
TYSM

[cyan citrus]

You're welcome, @mystic kayak!

[slow sky]

Is there a way i can use my razor kishi to play pubg mobile?

[mild valley]

My account was just hacked and I no longer have access to it, what steps do I need to take to get it back?

[native anvil]

Do you refer to Razer Kishi Controller?

[storm flume]

Please contact the customer service for further assistance, @mild valley. Refer to subpoint 5.4 in #faq for further information.

[slow sky]

Yes exactly

[slow sky]

Im also on ios if that matters

[native anvil]

Use of third-party peripherals such as Triggers, Controllers or Joysticks to play PUBG MOBILE is not recommended.

[slow sky]

Oh is just have huge fingers and its hard to do the touch screen i originally bought the razor kishi for apex legends mobile and works great! But can only use left joystick then i join pubg

[mild valley]

Wow ok, so my account gets hacked and stolen and there's literally nothing pubg can do? This is an trash game bruh

[wanton cliff]

It’s not showing me my rank

I should’ve been conqueror

I should also be #33 on kill ranking

How to fix this?

[wanton cliff]

@native anvil

[storm flume]

Please contact the customer service for further assistance, @wanton cliff. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

We unfortunately cannot help you with compromised accounts through the community. You may contact the customer service in-game for further assistance with this.

[mild valley]

is there an email or something I can talk to? Because in game is useless, none of the links I'm clicking for customer support are bring me anywhere

[cyan citrus]

The e-mail for the customer service is [e-mail]. Please keep in mind that the only recommended way to contact the customer service is through inside the game, @mild valley.

[mild valley]

I would but it doesn't work 😂

[cyan citrus]

Your account security is your own responsibility, @mild valley. There is nothing we can do to help you with your issue through the community.

[mild valley]

Lolllll

maybe if the 2 factor was easier to set up I would have 🤷‍♂️

but thanks for making it my fault

[wanton cliff]

They’re not helping me at all

The problem I have is not described there @cyan citrus

[torn oyster]

Hello please help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @torn oyster. Remember to read through #faq before asking questions in the support channels.

[torn oyster]

Hello, please help me. My account has been hacked. I want to unlink the phone number from the thief's money so that I can log back into my account. I have evidence that this account belongs to him and it was stolen.

ID: 5357284791

Email internal linking

There is also a link to a Facebook social networking account

[torn oyster]

@storm flume

[frigid rover]

Hello, please help me. My account has been hacked. I want to unlink the phone number from the thief's money so that I can log back into my account

[storm flume]

Please contact the customer service for further assistance, @frigid rover and @torn oyster. Refer to subpoint 5.4 in #faq for further information.

[torn oyster]

It does not work for customer service in the game because they do not communicate directly with us and that the PUBG company is just rubbish towards customer service because it does not work

[cyan citrus]

Your account security is your own responsibility to begin with. The only way to seek help for compromised accounts is through the customer service. We unfortunately cannot help you with this through the community, @torn oyster.

[torn oyster]

Firstly, you are responsible for canceling entry to the game because of the secondary link asphalt, and secondly, how can I contact customer service from within the game, and they tell me every time the conversation ends, start a new conversation, and I also emailed them, and there is no response

Unfortunately, the worst game in history is a PUBG game from the beginning, it has a lot of mistakes, and in the end there is no solution for the thief and the worst customer service, and it is useless to ask for help because you want the game to collapse and it has collapsed, and thank you for the false trust

[cyan citrus]

We are not responsible for your account security. You should never share your login information with anyone and take necessary steps like two-factor authentication to safeguard your account. Regarding the customer service, you will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. Do not skip all the available options or the conversation may end up being closed, @torn oyster.

[torn oyster]

I am not skipping anything, but it did not work because it will not be answered, and as for the security of my account, it is your responsibility. You can return it once you take some reliable information from the account holder, and this may be enough to help, but unfortunately the game started with errors and ended with the help of the thief

[cyan citrus]

As mentioned previously, there is nothing we can do to help you with compromised accounts through the community. Please continue with the customer service and refrain from repeatedly asking about the same matter in the community channels, @torn oyster.

[torn oyster]

Thanks PUBG for everything and thank you for wasting my time and I ended up deleting the game forever

[empty oracle]

Nice

[weak socket]

Hi , I have a person every once in a while who sends an addition to me and does insults and obscene words, and I have proof that I want you to block him. How is the method and with whom do I communicate because I reported him a lot and he was not banned

[night cloak]

Hello

Admin here

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[storm flume]

Please contact the customer service for further assistance, @weak socket. Refer to subpoint 5.4 in #faq for further information.

[next wraith]

Hi there, i have someone’s phone number in my pubg mobile game account which isn’t mine? What do i do? How do i remove someone else’s phone number out of my account that they use to log into my account? Please help.

[storm flume]

Please contact the customer service for further assistance, @next wraith. Refer to subpoint 5.4 in #faq for further information.

[next wraith]

They don’t really help me )):

[fossil nebula]

Hi

[rugged quest]

Hello

[night cloak]

where is the rules in the server?

[green agate]

#735483472432594994

[night cloak]

Hi does survivor role depend on your game level or discord level?

[green agate]

Discord Level.

[median sigil]

Hello, where may I find characteristic of weapons in PUBG? I badly need it

[celest shadow]

You can find them through the community wiki.

▫️ http://pubgmobile.wikia.com/wiki/PUBG_Mobile_Wiki

[median sigil]

Thank you

[fluid thunder]

<@&481161015728406538>

I need chat to a moderator urgently.

[plain ocean]

Hi Mod, I need support 😦

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fluid thunder and @plain ocean. Remember to read through #faq before asking questions in the support channels.

[vapid wraith]

i Need help please support me

[plain ocean]

First, I would like to say hello to the PUBG Mobile support team.

Regarding the reason for sending this email, I just hope that the
support team will check my account again, I may not need the support team to
give the reason why my account has been banned because of security. I simply
want to get my account checked fairly.
I can confirm my account is not using hack/cheat or let others use the account and then hack. Can I provide information for the NPC to check?

I have been with the game for a long time and still want to continue to accompany PUBG Mobile. After checking it still proves my account was hacked. I will take responsibility. 😦

I used the Gameloop emulator and invited 2 friends using
mobile to play when I updated version 2.3. Then I used LD Player to enter Cheer
Park mobile. But my account has been banned for 10 years because of Bypass?

Inviting Mobile friends to play with but still pairing with Emulator players, I don't think it's Bypass.
I think maybe the system has mistakenly scanned when I updated the fact that I invited Mobile players to play with me, not Bypass 😦
I tried in-game complaint but the system only recognizes my account using hack but not checking directly

ID : 5419528724
IG : Chivas・Cáo

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plain ocean.

[vapid wraith]

Dear Pubg Team,

Recently I am trying to log in my PUBG account, but it's showing your PUBG
account banned for valeting policies even I didn't break any kind of PUBG
rule's please fix it as soon as possible. If You will not unban my PUBG
Account then I will not play PUBG anymore

because I have UC and many achievements in my account, and you have banned
my account for without any

reason. Character ID:5325128668
Name: Ç4・FaNi please😭😭😭😭😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vapid wraith.

[night cloak]

hello pubg I am an oppressed person, my account has been stolen I am sure of your justice My account was stolen on (Dec 1, 2022 5:05 am) Since that time, I've been trying to contact private support, but to no avail All links to the account have been hacked maliciously to my account and then force me to provide links My emails and account are (POCO X4 Pro 5G). And all the stolen conversations, links, and evidence that I filmed to recover my account My Account Hands Stolen (5245452812) I hope to follow up on the topic, as my account is very expensive, and thank you
Can the administrator talk to me until I verify ownership of my account and retrieve it?

[native anvil]

We cannot help you with compromised accounts through the community. Also, keep in mind that your account security is your own responsibility. Please reach out to the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

If you can't help me recover my account, why did you create a support section??

[deft pivot]

Hi Mod, Is it possible to check my account again because it was banned by mistake?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deft pivot.

[dense bramble]

Why is my content blocked??

[night cloak]

For weeks, I have been trying to seek to talk to an official in Bebji, but it is not possible. I am asking to speak with an official, as my account has been hacked by the community. Please look at this picture «« «« «« Please

[native anvil]

As we only provide community support through this platform, we unfortunately cannot help you with account related issues.

[night cloak]

I didn't use cheats why I got banned for 10 years pubg mobile please review my account and get back to me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[native anvil]

Do you mean that the button does not appear to you?

[night cloak]

Just help me to contact the person who can help me in this matter and thank you

[dense bramble]

No....as soon as tried to send that messege here...it blocked and gave a little timeout. Why??

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[dense bramble]

Why there is no fire of Molly??

[native anvil]

Have you tried to perform a routine repair of the game?

[dense bramble]

<@&481161015728406538>

Yeah...just done and after that am getting this issue

[native anvil]

Please be advised not to mention the moderator role unless there is a server-related emergency.

[dense bramble]

Okay

Just help me please

[native anvil]

Please try again to perform a routine repair of the game from login menu and restart your device.

[bitter magnet]

Hello i got banned from metrofor 10 years for doing third party transaction i didnt even know giving other player items was violation , is there any way i can remove ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bitter magnet.

[wide sable]

hello, I flew out of my account, now I can’t access it through Facebook, when I go in it says "authorization is canceled", although I enter everything correctly, what should I do ???

[storm flume]

Please contact the customer service for further assistance, @wide sable. Refer to subpoint 5.4 in #faq for further information.

[silk hazel]

help, i can't equip my x-suit

[cyan citrus]

This outfit may have been equipped in a different portable closet, @silk hazel. Please try to switch to a different portable closet.

[silk hazel]

oh, yes you right, thanks👍🏽

[cyan citrus]

You're welcome, @silk hazel!

[low tartan]

Pubg kr black screen crash after match and in matches
Help me fix it it's literally unplayable

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @low tartan.

[low tartan]

Very helpful

[tacit pasture]

guys I just get banned for 10 years for open my account in my phone I always play in gameloop emulator.
Why this is happening?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tacit pasture.

[wide sable]

I didn't understand where to find those. support, do not tell me where to find it?

[cyan citrus]

Please add more details about the issue you are facing, @wide sable

[stray sapphire]

I just got a 10 year ban on my season2 and only account. Played official pubgm tournememts with it using gac app for anti cheat. Please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stray sapphire.

[remote junco]

Need support regarding recent bugs in the game.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @remote junco. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[flat anchor]

remove strike on my youtube channel @polar marsh

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @flat anchor. We may otherwise have to mute you.

[river mortar]

Hello, I would like to ask how to get the team special effect from c3s7, because then I would oace master and I didn't pick it up

[remote junco]

game bugs and glitches.

game bugs and glitches.

[young flicker]

How do i apeal for ban account pubg

[polar marsh]

Please refer to the private message from @polar marsh for further information, @young flicker.

[night cloak]

How can i check my ban records

[cerulean idol]

@gloomy dagger How does it work?

Help pleas i dont know Is work

[storm flume]

Please contact the customer service for further assistance, @young flicker @night cloak. Refer to subpoint 5.4 in #faq for further information.

[green agate]

This is a coupon for 300 UC off of any purchases regarding the Royale Pass. It is most commonly used to give a heavy discount when buying a new season's pass.

[autumn crystal]

I know this probs a stupid question but how do i get this reward

[worthy sinew]

If you have not reached Ace Tier in Cycle 3, you need to get to Ace tier to get 1 medal and complete the Remedy Missions 1 and 2 to get the additional medals to obtain the Cycle 3 Hoverboard.

[cold monolith]

Hello everyone! What should I do...? I don't receive an email or SMS to recover my account password... Nothing comes... (no, I didn't use social media to register) I don't understand? Maybe I was accidentally banned, although I didn't use cheats and didn't even use chat, so I couldn't offend anyone...

[storm flume]

Please contact the customer service for further assistance, @cold monolith. Refer to subpoint 5.4 in #faq for further information.

[autumn crystal]

Thanx dude!!!

[worthy sinew]

You're welcome.

[jagged silo]

Is the Royale pass coming tonight? Or tomorrow night?

[vital jasper]

Please help guys...
Anyone playing in Xiaomi Devices?

[idle elbow]

If the account was hacked, what should I do and who should I contact? There, only one binding can be removed, but I need to remove 3 bindings (twitter/vk/phone number) my email cost

[storm flume]

Please contact the customer service for further assistance, @idle elbow. Refer to subpoint 5.4 in #faq for further information.

[gusty knot]

Hi, does anyone know why the Samsung Galaxy S20 FE device does not have the 90 FPS option if it is supposed to meet the requirements?

[sterile crag]

Welcome . I was under observation for a day. This is the second time in a row, although I am not a super player. I just enter to entertain myself as soon as I play Game Play in a good way and get kills that I suffer. I hope the solution is for a whole day without playing with anyone, it is not good
ID: 5924880690

.

my laptop doesnt have any thing gust pubg and google

#questions

[vagrant tulip]

Make sure you have the latest gameloop version downloaded from the official gameloop website.

[sterile crag]

will ?

[sterile crag]

.

[vagrant tulip]

Great now wait for the observation period to end and start playing. It’s better if you clean install the gameloop and the game to be on the safe side.

[vital violet]

Can anyone help me? I received this notification but never got anything in game, I even double checked my mail

[elfin copper]

@lime juniper hi I am Wynnsanity, an ambassador for PUBG MOBILE. Would it be possible to get support from staff on a critical issue I am having?

Can I also have my content creator role back? Not sure what happened there.

[night cloak]

Hi. I needed some help regarding linking account. I’ve had my account linked to Facebook for over 4 years now. I unlinked it and linked it to Twitter. It’s been more than a week. But my profile picture is still the one from Facebook. Any solutions I can use to get my Twitter pfp?

[celest shadow]

Can you try checking your in-game inbox? If you still do not see anything, please reach out to the customer service.

[celest shadow]

Can you log out and log in via Twitter?

[night cloak]

Let me try that

[celest shadow]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6. For further information, please refer to the pinned messages of this channel.

[sacred blaze]

i have noticed that the 3 most expensive uc packs in uc station are more expensive on android than on ios, is it just a bug in my country or is it a world thing?

[celest shadow]

You may refer to https://support.google.com/googleplay/android-developer/answer/138000?hl=en.

[sacred blaze]

yes but normal uc packs in the shop that arent in the station are same price

price is different in uc station only

[night cloak]

#matches can be join with iPad or Emulator ?

[gleaming shard]

My girlfriend have a account on pubg mobile and got stolen… what should I do to get it back ?

[celest shadow]

Feel free to provide your feedback in #996458713126797405 and include screenshots for reference.

[celest shadow]

Only mobile players can participate, that includes iPad. Emulator is not allowed.

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

thanks buddy

[sacred blaze]

i will provide it when i get home

[rapid oak]

How to fix low texture Quality in pubg 2.3 i download today from pubg official website please tell me

?

[celest shadow]

No, third-party peripherals are not allowed.

[celest shadow]

Can you please provide a video recording?

[rapid oak]

Ok

[rapid oak]

Later

[celest shadow]

You can play on an iPad, but the keyboard is not allowed.

If you want to play PUBG MOBILE with a keyboard and mouse, you need to use the GameLoop emulator.

▫️ https://www.gameloop.com/

[surreal marsh]

The video is the same as I usually do ( Bgmi video). I am 100% sure that I have not done anything wrong. This is fake strike. Please help me

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @surreal marsh. We may otherwise have to mute you.

[cedar crypt]

I ask you to return the points for the fact that the protection of the rating did not work the first battle of the day and the cheater killed me, I had previously asked for a return of 60 points

I ask you to return the points for the fact that the protection of the rating did not work the first battle of the day and the cheater killed me, I had previously asked for a return of 60 points

[cyan citrus]

If the cheater that killed you gets suspended, you may get your rating points back and extra challenge points as a compensation, @cedar crypt. Please report cheaters directly through in-game using the built-in report feature or the customer service. You may also submit a report through https://bit.ly/3uDSJZv if you have a video evidence.

[burnt cypress]

I have enabled the peek setting but I don't have it when I go to controls

[cyan citrus]

Can you share a screenshot of your peek settings, @burnt cypress?

[cyan citrus]

Please try to disable the option and enable it again and try to switch your layout, @burnt cypress.

[burnt cypress]

I now have it on a separate layout , but how to add it on to my original layout

[cursive iron]

Sadly, u might need to reset ur layout, pain

[burnt cypress]

[pliant tartan]

Hello, I have a problem I want to send an email to the support department can you write my email username@cyan citrus

[cyan citrus]

Please try to perform a routine repair of the game from login menu and then try to disable and enable the layout settings. If the issue persist, you may need to reset your layout one time.

[cyan citrus]

Could you elaborate?

[pliant tartan]

I have trouble logging in to my account for more than 8 days ،،، When I want to log in, a text comes up and I point to it now ،، I want the developer department to fix it by email because I'm not the only one with this problem ،، I removed the link to my number, VK and Twitter. I still have both links, but I can't log in ،

[storm flume]

Please contact the customer service for further assistance, @pliant tartan. Refer to subpoint 5.4 in #faq for further information.

[pliant tartan]

How to contact i dont know 😕

[cyan citrus]

Please use the Help option located on the login menu of the game, @pliant tartan.

[pliant tartan]

now done ? @cyan citrus

[cyan citrus]

Please contact the customer service regarding account related issues, @pliant tartan. As mentioned previously, you may use the Help option located on the login menu of the game to contact the customer service.

[pliant tartan]

But what part of my problem should I choose to contact them and will my problem be solved?

[cyan citrus]

You should be able to find the relevant options for your issue in the FAQ of the customer service. You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. As many details as possible including a screenshot and video recording and wait patiently for a response. We unfortunately will not be able to help you with that any further through the community, @pliant tartan.

[autumn crystal]

Ifk if this problem is me or the game. But wen i put my mic on in game then the volume goes...cud someone help please

[cyan citrus]

What is the device you are using, @autumn crystal?

[pliant tartan]

Can't I email the support department?

Because I'm not the only one with the problem

[autumn crystal]

Samsung a 12 with bluetooth headphones

It always worked

Now today i tried idky it not working

[cyan citrus]

The e-mail for the customer service is [e-mail]. Please keep in mind that the only recommended way to contact the customer service is through inside the game.

[autumn crystal]

Sometimes .y settings jus change themselves in game so is there a voice setting

[cyan citrus]

Was it working fine before even with Bluetooth headset?

[autumn crystal]

I didnt touch them today it jus stopped working

[pliant tartan]

Thank you and how long does it take to contact me in the game?

[autumn crystal]

Yes worked normal

Now today it did this

Wen i put mic on the volume went

[cyan citrus]

A delayed response from customer service can be expected as they receive an enormous number of requests every day. They will get back to you as soon as possible.

[autumn crystal]

Is there anything i can do to fix it

[pliant tartan]

Thank you for taking the time for me, have a nice time 🌸

[cyan citrus]

To begin with, please try to perform a routine repair of the game from login menu, clear game cache and restart your device one time. Also, disable and enable the microphone permissions for PUBG MOBILE one time.

[cyan citrus]

You're welcome and likewise!

[autumn crystal]

Alr thank u will try that

[young venture]

i am getting safety observation everyday!

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation, @young venture.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[young venture]

dude... it should happen 1 time or 2 time but not everytime... even after killing a bot i get safety observation period... are you serious...!

[cyan citrus]

We cannot help you with this any further through the community. Please refer to my previous response again, @young venture.

[azure hill]

Just restart your phone > connect your headphones> open game and turn on mic.
.
If the problem still persists, keep your mic on and disconnect your headphones(the game sound should come back at this moment), keep your ingame vc mic on minimise your game and reconnect your headphones after it's reconnected, maximize your game, it should be fine now

[young venture]

wow... it means this pubg mobile server is like their customer support.. automated answers only.. LOL

[polar marsh]

Please refer to the private message from @polar marsh for further information, @young venture.

[glad pagoda]

Hello Sir , I am Pubg Mobile gameplay content Creator
Today Tencent give me 18 copyright strikes on my channel without violate any rule , i just record my gameplay and in the the end of my video show my control code and sensitivity code what wrong in this?
check my channel videos and remove strikes
my channel lin - https://www.youtube.com/c/KazutoGaming1 @polar marsh @young venture

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @glad pagoda. We may otherwise have to mute you.

[wispy nexus]

How can I chat with a PUBG mobile operator?
@polar marsh

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wispy nexus. Remember to read through #faq before asking questions in the support channels.

[worn edge]

Hi Support Team , when the new royal pass will come ?

[cyan citrus]

The new Royale Pass should be released on December 20, 2:00 UTC, @worn edge.

[worn edge]

Ok, Thank you for responding.

[cyan citrus]

You're welcome, @worn edge!

[night cloak]

i need pubg mobile email address

[celest shadow]

[e-mail]

[subtle tangle]

my steam id _76561199444637145
PUBG Nickname: 金Dark亗Denger
Issue: Ban::Permanent Ban
Description: Please help im not use hack and config my id_7370310608

[polar marsh]

Please refer to the private message from @polar marsh for further information, @subtle tangle.

[rugged quest]

@polar marsh lost number for secondary check
PUBG nikcname : ShEihōSiged
My ID :5648042660

@polar marsh please help me all the data i have full binding

[storm flume]

Please contact the customer service for further assistance, @rugged quest. Refer to subpoint 5.4 in #faq for further information.

[pliant tartan]

@cyan citrus
Hello, when you send a message to the Help Center in the log out section and they tell you that we will check and answer you, then I log in to my account and after I come out, the conversation will remain with him or I have to talk again

[cyan citrus]

If you have already opened a ticket with the customer service, you will be able to access the same ticket on the same device, @pliant tartan.

[pliant tartan]

Yes, I spoke to him and he said we will check whether to go to the account and then come out again to talk to him again will not be a problem?

[cyan citrus]

Yes, @pliant tartan. You will be able to open the same ticket even when you log into your account.

[rugged quest]

from the support service the answers are no

[pliant tartan]

Thank you for helping me, and I'm sorry I'm tagging you so much

[cyan citrus]

It is fine and you're welcome, @pliant tartan!

[uneven kelp]

Somebody hack into my acc and use hack now my acc is banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @uneven kelp.

[cyan citrus]

We unfortunately cannot help you with account related issues through the community.

[rugged quest]

support service only ???

[cyan citrus]

Yes. Only the in-game customer service can help you with account related issues, @rugged quest.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @steady ivy. We may otherwise have to mute you.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @still nymph. We may otherwise have to mute you.

[ember iris]

Hey support I have question regarding 90 fps for mobile devices which support it and still dont have it.

I submitted the form yet nothing. Been month

[native anvil]

If you have already submitted the form, your only option is to wait patiently. This is unfortunately not something we can help you with.

[storm flume]

Please avoid going off-topic, @grim bison. You may have unrelated conversations in #chat.

[vagrant tulip]

Requesting a code to my mobile phone number is allowed once only ?

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @ebon moss. We may otherwise have to mute you.

Please do not use languages other than English, @meager violet. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[thorn garnet]

PUBG mobile Beta is impossible to play .. full of speed hacking, auto aim, x ray and and and
Isn't it possible to install the same anti cheat software as in normal PUBG? I'm enjoying the new metro map so much and I'm happily reporting glitches I find on the map in order to help you improve it. But if I can't play 1 single match without getting killed by hackers there's no point to it 😦

[summer plover]

@lime juniper Hlw please help ……..!!!

[amber knot]

Please help me🙏🙏🙏🙏

Hello PUBG team.

Sunday 18/12-2022 I was queing for a ranked game, but this time the queue was longer than normal, I went afk for a brief second and when I came back, I got a message saying that I'm banned for the next 10 years. I don't know why this happened to me, I have never cheated in your game or used any 3rd party software. I have invested alot of money and time on your game and I want to know why I got this ban.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @amber knot.

[narrow hull]

Hello, I have an account, but I don't remember how I logged in to it and I don't know how to log in, but I found his profile and id, what should I do?

[autumn crystal]

Other method dint work imma try this thank u!!! Man i hope itt will work

[vocal horizon]

hey y'all i need help i am an emulator player and got my pc resetted yesterday so i had to redownload pubgm but i had to uninstall it twice and download since the left and bottom parts of the game are not shown in the screen like in the lobby where it shows friendlist and in game where it shows your weapons. how can i fix this?

[finite python]

hello

why my account banned !

[polar marsh]

Please refer to the private message from @polar marsh for further information, @finite python.

[celest shadow]

There is a daily limit, but the limit refreshes after 24 hours. After that, you can request for new codes.

[vagrant tulip]

Yeah but not 1 time only per day

And 1 time I didn’t even receive the code

[celest shadow]

Correct. Are you not receiving new codes for the day?

[vagrant tulip]

Nope

[celest shadow]

It would be worth reporting this in #996546243859853424. Please include a video recording and if possible, blur sensitive information.

[vagrant tulip]

Alright

[celest shadow]

We are sorry to read your experience. Please provide your feedback regarding this in #996458713126797405 and our community manager will be happy to look into it.

[celest shadow]

Please send your concern in #copyright and wait patiently for a response. We may otherwise have to mute you.

[celest shadow]

You can only log into your PUBG MOBILE account via your linked social media account, e-mail address or phone number. These are credentials that you need to know and remember.

If you do not remember, the only option we can recommend is to try logging in via any social media account that you currently own and see if any of them are linked.

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[merry cape]

Hello

[night cloak]

Hello, customer service. My account in the game has been banned for a year and a half. I did not commit any behavior in the game, nor did I commit cheating or hacking. As soon as possible … and thank you very much. Thank you, PUBG International (5245528412)

[merry cape]

Hello, customer service. My account in the game has been banned for a 10 year . I did not commit any behavior in the game, nor did I commit cheating or hacking. As soon as possible … and thank you very much. Thank you, PUBG International (5244206647)

[gusty ether]

Hello, customer service. My account in the game has been banned for a 7 day. I did not commit any behavior in the game, nor did I commit cheating or hacking. As soon as possible … and thank you very much. Thank you, PUBG International (51208447089)

[random compass]

Hello, I want to speak to someone from the support team

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @random compass. Remember to read through #faq before asking questions in the support channels.

[night cloak]

the new gift card event

[warped pagoda]

Hey,

I have a question regarding the ingame spin "Mythic Forge", the description of this spin says it is a permanent event where the prices are changed regularly. when is the next change?

[night cloak]

how can i see it again ?

[olive loom]

Hi! My PUBGM account has been locked and I just cannot access it with my email nor Facebook account. Please fix it for me bro #GM #Mods #Admin 🥲

[fervent bramble]

Hello, customer service. My account in the game has been banned for a 10 year. I did not commit any behavior in the game, nor did I commit cheating or hacking. As soon as possible … and thank you very much. Thank you, PUBG Europe (51846766481)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fervent bramble.

[toxic steeple]

@lime juniper @polar marsh
Hi 👋
How can I participate to get a star title and PUBG mobile Content creator . What are the rules to follow to get the title

[tight reef]

@polar marsh ban for no reason at all

[lavish locust]

@polar marsh ban for no reason epic company

[granite totem]

@polar marsh ban for no reason epic company

[limber rune]

My 2 account got ban without reason

[night cloak]

you also got banned for no reason ?

[dire granite]

you also got banned for no reason ?

[violet seal]

yes

banned no reason

[bold valve]

Why??

[scenic cairn]

my 2 account got banned with out reason

[past crown]

why i got ban for no reason i never cheated this game ?

[bold valve]

why I got ban for no reason I never cheated this game ?