questions

[river ferry]

@acoustic frigate hello help meIs there anyone authorized?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @river ferry. Remember to read through #faq before asking questions in the support channels.

[river ferry]

my account was banned somewhere unnecessary, i couldn't reach the recipient please can you help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @river ferry.

[polar tree]

Hello Tencent Team! After a long time, I wanted to return to you because I regretted it, unfortunately my account was banned for 10 years due to cheating and I wanted to return to the tencent team because I regret this situation, you returned to me in between, but you did not remove the ban on my account and all 2 years passed with my cheats. when they reported me, the game was secured, I worked for that account for years yes it may be stupid to open cheats but there was a reason for this and now I regret it I will be happy if my account is opened ID: 5821538986

[polar marsh]

Please refer to the private message from @polar marsh for further information, @polar tree.

[acoustic frigate]

I dint understand

[smoky ginkgo]

How to report player via email? Can anyone give me pubg mobile's email adress?

[cyan citrus]

What do you want to report the player for, @smoky ginkgo?

[cyan citrus]

If you're referring to PUBG MOBILE Partner title, this title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community manager's discretion.

[smoky ginkgo]

can you help me?

[cyan citrus]

Please elaborate on your concern first, @smoky ginkgo.

[steel wing]

Why does my ms get worse when I connect my bluetooth headphones.!?

[steel wing]

@lime juniper

[cyan citrus]

Please share a video recording of the issue you're facing, @steel wing.

[storm flume]

Please do not use languages other than English, @peak raft. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[steel wing]

Alright

Hold on

[peak raft]

I want to ask for support for the Samsung A22 LTE device so that it can use extreme frame rates #questions

[cyan citrus]

Please share a screenshot of your graphic settings of the game when graphic settings are set to Smooth, @peak raft.

[peak raft]

@cyan citrus

[steel wing]

@cyan citrus

Can you see that once I connect my bluetooth headphones my ms goes from 20 to 60 and even 80 usually

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @steel wing. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[steel wing]

Thank you

[cyan citrus]

The Extreme frame rate option may not be supported for your device at the moment. You may try to contact the customer service in-game for further assistance with this.

[peak raft]

Okay @cyan citrus

[rain snow]

My Account Got hacked unlinked everything

[storm flume]

Please contact the customer service for further assistance, @rain snow. Refer to subpoint 5.4 in #faq for further information.

[smoky ginkgo]

I just got chewed out with hate speech from someone in my party ..He said , f**ck , bi---ch, stu--id , etc. And I've some video capture about his word..I just wanna report him . btw , I was report about hate speech with these video cilps.

[smoky ginkgo]

but I've got an email from pubg said like he is not a cheating ..what?? I've got report about hate speech is not cheating on game 😭

[cloud marsh]

@cyan citrus I have a question, I was killed by an enemy with an automatic mini 14 and I’m pretty sure he is using some kind of automatic trigger. How is that allowed

He was using SLR and mini 14 spraying like an m4 it was really weird, have you encountered this before?

[steel wing]

Yeah its common could be using auto triggers or probably just fast fingers in an iPad

[cloud marsh]

Are those automatic triggers bannable?

[storm flume]

Please contact the customer service for further assistance, @smoky ginkgo. Refer to subpoint 5.4 in #faq for further information.

[worthy sinew]

@cloud marsh @steel wing Use of third-party peripherals such as Triggers, Controllers or Joysticks to play PUBG MOBILE is not recommended.

[steel wing]

That is also true but, PUBG's system cannot detect the use of an trigger as long as theres no interference with files right?

You cannot just punish someone who spends lots of money and gives benefits to the game that easily I guess imo

[vagrant tulip]

Dude you ever heard that PUBGM is using AI to analyze your gameplay too?

[steel wing]

Yeah im aware of it

[vagrant tulip]

Imagine making more then 60 kicks per second that would easily trigger the system

[steel wing]

I stated that based on my opinion teammate

[vagrant tulip]

You may not get directly banned but definitely on the watch list

[steel wing]

Does make sense

[minor kite]

Is there any possible way you can get your account unbanned

if someone haven't used any kind of tool?

Need help ASAP

[polar marsh]

Please refer to the private message from @polar marsh for further information, @minor kite.

[worthy sinew]

Acting unfairly in order to gain an advantage constitutes as Cheating. Please use report feature in the score/spectate section to report such players in game.

[fresh siren]

SPEEK ARAPIC

[shy summit]

Tancent help me.
I didn't use any tools or cheats, I played purely as usual. But my account was banned. 😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shy summit.

[hidden egret]

Hello I got banned without using any third application or any hacker How i can get unban i need, I just want an employee who can verify my account and make sure of it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hidden egret.

[summer orchid]

Who know which region are in test region?

Singapore?

Malaysia?

[fast canopy]

My Account has been banned I have not used any third party tool

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fast canopy.

[night cloak]

Hello, I have error at METRO ROYALE. I played beautiful game "PUBG Mobile- Metro Royale". I don't see on my battery. My battery is over and my phone is offed. When I on my phone I opened the PUBG but I my items is gone.. I takes this 2 months. I have
-set of the armor Level 4,
-VSS,
-4 grenades,
-and loot on 15.000M.
I really want back my resources. Its really hurtful. I ask you to return my resources to the account. My nickname is SCPmtfEp11

[arctic sapphire]

Who do i send a stream too that catches a cheat in action

[blissful cradle]

My Account has been banned I have not used any third party tool

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blissful cradle.

[subtle fable]

Friends??

Why pubg banned me without any reason 😭😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @subtle fable.

[rain snow]

Hello @polar marsh ,
I am a professional PUBG Mobile Gamer and Streamer from Bangladesh. Today My account got hacked and hacker removed all of my social media connection somehow. I cannot access my account . I spent over 20k USD on my account . I tried ingame help and support but they said they cannot because currently all of my linked account is unlinked . Please help me to recover my account .
Thank You

[iron flame]

When is the optimization for devices with an Exinos 1280 processor?

[native anvil]

Are you referring to the 90 FPS option?

[iron flame]

60

Samsung a33 128/6 gd

[wispy nexus]

Can someone guide me where to send these documents?

[native anvil]

Unfortunately, there is no information regarding this. You may contact customer service in-game for further assistance.

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[crystal steppe]

Hi, There is a problem with the Middle East server. high ping. I am from Saudi Arabia. Previously, Ping was 60, now it is 150

[summer orchid]

Hacker enabled two step verification?

[sudden arch]

can you ban someone with proof?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @sudden arch. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[wispy nexus]

Yes
@summer orchid

[native anvil]

Can you please mention your device?

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts.

[versed quartz]

i need supoort

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @versed quartz. Remember to read through #faq before asking questions in the support channels.

[versed quartz]

i get ban i was play for conqur i was camping i get ban u can see screenshots and i have video of the gameplay

[polar marsh]

Please refer to the private message from @polar marsh for further information, @versed quartz.

[rain snow]

Hello @polar marsh #questions ,
I am a professional PUBG Mobile Gamer and Streamer from Bangladesh. Today My account got hacked and hacker removed all of my social media connection somehow. I cannot access my account . I spent over 20k USD on my account . I tried ingame help and support but they said they cannot because currently all of my linked account is unlinked . Please help me to recover my account .
Thank You

[native anvil]

Please reach out to the customer service so they will be able to help you with this. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[haughty garden]

Hello

[storm flume]

Please do not use languages other than English, @haughty garden. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @formal bluff. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

why was I banned from pubg if I didn't violate anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[rain snow]

i tried but the hacker unlinked all my accounts They said they cannot help

[native anvil]

We cannot help you with compromised accounts through the community. Please continue with the customer service.

[inner robin]

Hallo

Yasser

I have problem

I just got Band my Profil poto

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inner robin.

[idle cedar]

I have taken that injustice can someone help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @idle cedar. Remember to read through #faq before asking questions in the support channels.

[harsh lagoon]

Good day! I would like to know why I am under suspicion? On 23.11 I went in and saw that I could not play with friends and, in principle, start up with a team gathered in the lobby.
Also trying to give friends a chicken, I saw that I was under suspicion until 11/21/2032 But I did not receive any letter that I had violated something! In addition, I do not use any cheats or third-party programs to play PUBG mobile.
It's been a week since I've been under suspicion. I found players who play just as fair, but they were also placed under suspicion. And they, like me, do not know for what and why.
Therefore, I would like to know why I am under suspicion and when it will be removed? My ID: 5678804018

[muted moat]

Hello everyone, I need help, I need someone who can help me please what should I do I have an account where I played for about three years, I donated had a good account and I accidentally reset my phone, my mail was deleted where the account was linked, I tried to do that for about a month, but I abandoned it and when I want I already have tears flowing into the game, please HELP

[languid gust]

its disabled

[night cloak]

Is it me or you guys are not able to enter into matches except Erangel. And are guys getting different language people who dont understand your language and you dont understand theirs.

[native anvil]

Are you referring to matchmaking time?

[feral forge]

You may refer to this for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

For further assistance please contact the in-game customer service.

[night cloak]

yeah

i check my internet it was fine my battery was also fine but waited almost 4 minutes to enter Nusa. Eventually had to cancel and exit the game. The game is dying like for real

Not gonna lie there are hell lot of glitches in the WAR mode. And no i am not going to do any screen recording for any proof.

[harsh lagoon]

This article does not answer my questions. The in-game support service does not respond to me.

[rich surge]

Hi
[23:16]
I need help with my account, It happens that I lost the data (emails from my cell phone) but I can't find which account I have linked to my pubg account.

[native anvil]

Matchmaking depends on player activity. If there are currently not enough players in the queue, matchmaking may take longer than usual. You may try to switch to a different game mode or map.

[storm flume]

Please contact the customer service for further assistance, @rich surge. Refer to subpoint 5.4 in #faq for further information.

[silent sentinel]

Yasser

Pm pls

[river lagoon]

Can you shed a little little light on how your reviewing this in game voice bans? A number of my clan mates have had their in game voice banned and I would lie to know how many people review this before the ban is handed out. I myself received a ban the other day and I have no idea why?

[native anvil]

Please avoid using inappropriate language or black listed words in-game to avoid such penalties. For further assistance, feel free to contact customer service in-game.

[lunar kayak]

@native anvil i have a redmagic 7 and my screen support 90 fps but i dont have 90fps in the game please do an update for redmagic phones

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[loud snow]

Am Hey! About the chicken cup event going on, I'm trying to submit my own design of it. But there was something wrong. I tried to download the templates but the images couldn't load... like it's just blank. Is that normal? And lastly!!does it really have to be a "CHICKEN CUP"?~

...@native anvil you there?

[faint ridge]

Hi PUBG mobile i mistakely changed my region can you please help me to change to UAE region

[faint ridge]

Now its say 70 days

[faint ridge]

It happened many days ago

[lunar kayak]

I have done this before and nothing happened and yes my device is above the requirements

And i did it again

[old blade]

I mistakenly put my age as less than eighteen years old, I want you to correct it

[native anvil]

This feature enhance the game experience to a greater degree than ever before. Haptic feedback is activated when a player performs a certain action in the game.

For weapons, vehicles, character statuses, sound visualization, and triggers, haptic feedback may be activated in real-time. When this feature is activated, participants' phones will vibrate if they do a certain action, depending on where the feature is activated. This can be useful in gameplay when trying to figure out if an enemy is nearby, or if you're being shot at in the game.

• You can refer to this video for further information.
  #news message

• Devices eligible to support the haptic feedback feature.
  #news message

[native anvil]

Unfortunately, your only option is to wait for the cool-down to end before you can change your country/region again.

[native anvil]

If you have already submitted the form, your only option is to wait patiently. This is unfortunately not something we can help you with.

[gusty jacinth]

@native anvil I don't have region change option can u help me?

[native anvil]

If you have recently changed your gameplay management setting, you will unfortunately have to wait for the cool-down to be over before you can it again. You may contact the in-game customer service for further assistance.

[native anvil]

Can you please provide a screenshot of your in-game settings?

[old blade]

I can't open customer service it's not open for me because for IR IRAN

[native anvil]

You will need to wait for the cool-down period to be over. We unfortunately cannot help you with this through the community.

[old blade]

How long does it take?

[native anvil]

This feature is only available for 69 devices.
#news message

You are welcome!

[old blade]

how long does it take ?!

[native anvil]

30 days.

[old blade]

After 30 days I can on my mic?!

[storm flume]

Please do not use languages other than English, @remote schooner. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[old blade]

After 30 day I can open my mic?!

[remote schooner]

Can any one help me

[old blade]

@native anvil

[native anvil]

Yes.

[native anvil]

Hello, how may we help you?

[remote schooner]

I can't speak english very well

Can you speak arabic

[old blade]

When I try to turn on the microphone, it writes we protect younger user but I'm 19 year old .after 30 days I can open mic it's true ؟!

[native anvil]

You can also know the remaining time to be able to change the age again by pressing "Yes".

[old blade]

I don't have this item where is it?!

[native anvil]

Settings > Other.

[old blade]

I don't have

I'm level 24

@native anvil

[native anvil]

Other option is located below language.

[old blade]

I know but I don't. have problem my level is 24

@native anvil

[old blade]

You see I don't have.have any problem with my level is 24

[gusty jacinth]

Sure wait

[storm flume]

Please do not use languages other than English, @candid grail. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gusty jacinth]

@native anvil

[native anvil]

If the option to change country/region settings is not available for you, you cannot switch your region. The option is not available for the accounts registered in European continent.

[gusty jacinth]

It's not gonna be fix anymore bro?

[native anvil]

As long as the General Data Protection Regulation (GDPR) law exist, you cannot change it.

[gusty jacinth]

Sad

[old blade]

I don't have other item.have any problem with my level is 24 @native anvil

See this photo

@native anvil

[crystal steppe]

Xiaomi mi 9

[gusty jacinth]

@native anvil

Can u check dm?

[viscid wing]

We should have 170 points but it is not being updated in the all over Asia leaderboard

[gusty jacinth]

Restart your game

@viscid wing

[native anvil]

In-game latency depends mostly on your network environment, the server you are playing on and your internet connection. Please make sure that you have a stable internet connection and try to reset your network settings. You can reset your network settings through device Settings > Connection & sharing > Reset Wi-Fi, mobile networks and Bluetooth. After you reset your network settings, restart your device one time and see if it will make any difference.

[viscid wing]

@gusty jacinth this is happening since yesterday. Do you think we have not even closed our game even once till now?

@native anvil please check my problem

[native anvil]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @viscid wing.

[viscid wing]

Okay

But it's all talent championship

[gusty jacinth]

Can u show me your ATC crew career stats

[cyan citrus]

Could you share a screenshot of what you're referring to?

[loud snow]

This is how I see the template that I downloaded it...

[cyan citrus]

Share a screenshot of the the source of this, @loud snow.

[loud snow]

Ok wait

[loud snow]

Like this?

Is it really necessary to design on a template?

[inner viper]

@cyan citrus it’s been 2 weeks when do we get our prizes?

[cyan citrus]

Which one of the four files did you download?

[cyan citrus]

All the rewards will be sent in due time. Please wait patiently.

[night cloak]

I'm permanently banned in crew , can i know why (I didn't break the rules)

[loud snow]

2nd

[inner viper]

When is due time usually?

[cyan citrus]

Players with a history of cheating will be permanently suspended from All-Talen Championship.

[night cloak]

never used hacks 😅 wtf

[silent sentinel]

I get banned for 10 years raeason using 3rd party tool I only open gamellop and discord Logitech and nvidea and speakers some times I play iPad r5 tell me what I do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @silent sentinel.

[fresh sparrow]

Hello, my account was blocked even though I didn't use third party software (cheat). Please review and unblock your account. my ID is 5343230922

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fresh sparrow.

[steel crystal]

My account got hacked and the hacker unlinked all my social media need help customer service doesn’t know what its doin

[pliant wyvern]

@polar marsh i want username and password of gac

[cyan citrus]

If you do not have access to any of the login methods connected to your PUBG MOBILE account, it may not be possible to recover your account. if the customer service is not able to help you with this, your only option is to create a new account and continue playing the game.

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding Esports: https://discord.gg/esportspubgm.

[cyan citrus]

For more information, please refer to the following announcement or contact the customer service in-game for further assistance.

#news message.

[cyan citrus]

PSD files can only be opened in Adobe Photoshop.

[loud snow]

Oh really?..let me check

[restive crow]

Applied for club a few weeks back and just received this notification and I’ma bit confused as the title of message says application failed and the body of the message says application was successful.

[night cloak]

Hi

[loud snow]

It still doesn't work...anyways forget it

[barren drift]

#questions
السلام عليكم

#questions
My account was banned for 30 days due to cooperating with a team of cheaters, and I did not cooperate with any of the cheaters, and I do not know if any of them use cheating tools or not. I embraced injustice and I have nothing to do with cheating, and I don't know if my team uses cheat tools or not, and I play randomly a lot with people I don't have a friendship with.
I hope to lift the ban and solve the problem because I am close to obtaining the Conqueror

[polar marsh]

Please refer to the private message from @polar marsh for further information, @barren drift.

[pliant wyvern]

how can i get room id for pmnc

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding Esports: https://discord.gg/esportspubgm, @pliant wyvern.

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[storm flume]

Please do not use languages other than English, @glad swan. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glad swan]

vpn is disabled when I enter pubg, but in other applications everything is fine

[cyan citrus]

Please elaborate and add more precise details about the issue you are facing, @glad swan.

[glad swan]

When I turn on pubg vpn turns off

[cyan citrus]

VPN usage is not recommended as it can put your account at risk of getting suspended. Please do not use it, @glad swan.

[storm flume]

Please do not use languages other than English, @smoky rivet. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[smoky rivet]

Good evening . Help me get my account back. Played early on xiaomi redmi 10
. Bought a new phone, Can't remember email or even played on
guest mode. I will be very grateful to you. Approximately the last time I played
January-February 2022. I will attach a screenshot of the account. I hope you can help me

[sleek raft]

What does it mean? I am asking about the *tmp sign

[sleek raft]

@static sleet can you please tell

[sick shale]

It is a tag for us to sort things up. (Internal concern).

[sleek raft]

Oh got it thanks

[vast flicker]

I am using poco x3 pro. It has 8gb ram. Ultra HD is running in the lobby, but I can't use the 90fps feature in the game. When will the 90fps feature come?

[modest orchid]

منكن حد يسعدني بله عليكم

[storm flume]

Please do not use languages other than English, @modest orchid. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @modest orchid.

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[modest aspen]

i use 13 pro and when i record my game lags a bit it suddenly becomes slow what should i do

[ornate folio]

Hello pubg mobile
Someone hack my pubg id how can i recover it
#questions #pubg-mobile

[storm shale]

Hi
i have a question
is using vpn in game in a third party reason tool to get banned in pubg?

[indigo harbor]

Hi
i have a question
is using vpn in game in a third party reason tool to get banned in pubg?

[night cloak]

Hello
just wanted to ask
So there will be 2 mythic outhits in the next rp?

Bck its shown as 49 and 50 th rewards separately

[cyan citrus]

There is a risk of account suspension while using VPN. VPN usage is therefore not recommended, @indigo harbor and @storm shale.

[storm shale]

one of my friends got banned and the reason in help section is using third party tools

[polar marsh]

Please refer to the private message from @polar marsh for further information, @storm shale.

[cyan citrus]

Please wait until the Royale Pass is released in the game to check the rewards.

[polar brook]

How can i turn on 90 fps hdr on game loop

[cyan citrus]

The game currently supports 90 FPS only on Smooth graphic settings, @polar brook.

[polar brook]

What about drop fps

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @polar brook.

https://www.gameloop.com/.

[tender gust]

hello

I got banned randomly without using any hacks for 10 years,

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tender gust.

[dusty quest]

How can I stop players from automatically getting promoted to co-leader of my clan?

[cyan citrus]

If a Co-leader doesn't log into game for 30 days, management privileges will be transferred to another player, @dusty quest.

[dusty quest]

Is there any way to stop this?

[cyan citrus]

No, there isn't unless the co-leader of the clan do log into the game at least once or more within the period of 30 days., @dusty quest.

[dusty quest]

One of my co-leader was inactive and a random guy got automatically promoted to co-leader and he kicked all the members :((

[cyan citrus]

It is recommended for the clan leader to promote players to co-leader who would not get offline for excessive period of time or demote co-leader that is inactive for a longer duration, @dusty quest.

[dusty quest]

ok, so if there is an empty slot for a co-leader then no-one will be automatically promoted?

[cyan citrus]

It should be like that, @dusty quest.

[dusty quest]

Thanks for help!

[cyan citrus]

You're welcome, @dusty quest!

[old summit]

hello
I got banned randomly without using any hacks for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @old summit.

[steel crystal]

dont trust this dude he hacks accounts like mine

[round aurora]

I did, rather wrongly, that I am less than 18, six are on my account. I want to return her over 18, what should I do?

[storm flume]

Please consider blocking the user or reporting the content to Discord, @steel crystal, as we are unfortunately unable to assist with behavior outside of our Discord server.

Please contact the customer service for further assistance, @round aurora. Refer to subpoint 5.4 in #faq for further information.

[quartz scaffold]

Why can't I buy UC ? knowing that I have enough balance
This is midasbuy

[old pewter]

<@&481161015728406538> @green agate why cant i see my region/country? Nor I am able to change it in anyway

[green agate]

Any player located within Europe may be subjected to GDPR regulations which means that you may not be able to physically change your region.

If you are not located in a region bound by this regulation, please refer to the in-game customer service center as only they can physically change your account's information.

[native anvil]

Please contact Midasbuy support at [e-mail] for further assistance.

[languid gust]

anyone know when i can leave my crew?

it keeps saying its locked

[knotty helm]

give me a link to reset my account

[native anvil]

• If you have registered in the upcoming tournaments, then you will not be able to leave the Crew.
• If you are the Crew leader and you wish to leave the crew, you must appoint a new leader in order for you to quit the Crew.

Also, the crews should have been locked during All-Talent Championship.

[storm flume]

Please contact the customer service for further assistance, @knotty helm. Refer to subpoint 5.4 in #faq for further information.

[urban ingot]

Hello, someone can help me about 7 days bann?

i've get banned for 7 days, message says that cheating team so what can i do now guys? i can't wait 7 days , because im streamer and i feel the bann is oppress. Account ID 5218411440

[polar marsh]

Please refer to the private message from @polar marsh for further information, @urban ingot.

[storm flume]

Please do not use languages other than English, @ember imp. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ember imp]

My account has been hacked, I need help

Who can help

[native anvil]

Please reach out to the customer service so they will be able to help you with this, @ember imp. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[queen moth]

I need help plss😖😖😖

My account is hacked and the support in the game does not help me as it does not help, they just wave it off
I have screenshots of payments via Google Play for any period, I can provide everything you need, all the linked data has been changed on the account
I am writing to you now through a translator because I am Russian-speaking
@polar marsh @native anvil

@lime juniper

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[queen moth]

I see, thank you😖

[night cloak]

how i can use space jump when i run by click shift ?

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @night cloak.

https://www.gameloop.com/.

[proven adder]

there's this stupid bug in metro royale.... i don't know how it happened or why it happened but i was looting a boss's loots when all of a sudden my m416 improved went missing from my hands, i can pick it up and store it in my backpack but in my firearms there isn't, the m416 improved appears in my backpack but not in my hands, it also appears on the ground BUT not in my hands, there isnt any kind of m416 improved.. why? and since i put it in my backpack i got killed and lost my one and only gun... pls fix, (its basically like my m416 improved disappeared when i pick it up and reappears when i drop it)

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @proven adder. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[storm flume]

Please do not use languages other than English, @shrewd valve. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[arctic sapphire]

What bug is this

[shrewd valve]

hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shrewd valve. Remember to read through #faq before asking questions in the support channels.

[shrewd valve]

My account is being banned every day for a safety review, and this is illogical. Please guide, dear, what should I do????

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shrewd valve.

[native anvil]

Could you please add more details about this bug?

[arctic sapphire]

They seem to use it more when losing and its hard to shoot them

Id show video but its pixely

The photo came from it

@native anvil

[native anvil]

Yes, please add video recording about this bug.

[arctic sapphire]

Its realLy pixely

I have bad upload speed thats why

It happens even when im not trying to stream

I tried getting it on someone elses stream but it didnt work it happned but on his screen was normal

[native anvil]

Unfortunately, the video does not work well. I could not watch or know the issue. Please make a new video recording of the issue and share it here.

[arctic sapphire]

I dont know how im going to do that everytime i stream it ends up like that

And not sure how to record

[arctic sapphire]

Check out avalik pack litter 3 https://www.twitch.tv/videos/1675969870

Its a little blurry. But try this one

@native anvil

[native anvil]

When does the glitch/bug appear in the video?

[arctic sapphire]

It shows up about half way ones behind another ill try to edit

At 4.55 i get killed and theres one doing it behind guy that kills me

At about 7:04 it happens again.

You could watch one of my matches see if you see it

https://clips.twitch.tv/TemperedDelightfulKoupreyHumbleLife-MXK65VwxchBwls1c

Its right at end of clip

[native anvil]

Unfortunately, I don't see any glitch/bug in the video.

If you think there is a glitch used by players, you may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[arctic sapphire]

Okay

Thanks for trying to help which i had better upload speed

[hollow brook]

I want language to Korean

How to change it?

[celest shadow]

To change your in-game language, select "Settings" and scroll down until you find "Language".

[hollow brook]

in korea i can choose Korean but in thalland i cant choose Korean

[tame terrace]

I'm unable to purchase in-game uc and uc station deals. An error pops up saying " payment failed purchase error try again later " . Note that I'm buying through my debit which i had used before to purchase prime plus and uc.

[night cloak]

After How Many Days I can File Claim Again in Game

[empty basalt]

Hello developers, help restore the account, it was hacked, the bindings were all done by mail, it doesn't work, they also changed the number, they also tried to send it to hops, they said the problem was solved, and we didn't even do anything, I tried to use the pabg Mobile app, it's also not clear there are screenshots of yuxi purchases on this account, there is also a video from this account, I passed it to them as I They threw me out of there , help !!!!(((

[weak tinsel]

Hello, I see that the reason for getting banned is "using third party tools" and it was banned on 10.12.2022 at 19:53. However, there is a situation like this, my computer is turned off at that time and no one has my account password. I think that the reason for this ban is given automatically by the system. I request the ban on my account to be removed.

My Account Information

Account ID: 536186113

Username: Mr『TSN』

Current Level: 59

Played Time : 5 Years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weak tinsel.

[tropic hawk]

Why not take action with those who use cheating tactics

[wanton forum]

My account is hacked

[atomic sleet]

_?

[snow hare]

Hello guys

[storm flume]

Please do not use languages other than English, @atomic sleet. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[snow hare]

I got ban account for 10. Years

[storm flume]

Please contact the customer service for further assistance, @wanton forum. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @snow hare.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @tropic hawk. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please do not use languages other than English, @atomic sleet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @empty basalt. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Help my pls

Way ban my

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[vital zephyr]

#questions

[empty basalt]

I didn't understand what I need to do ?

[abstract lily]

Hiii I have issues on claiming purchase bonus this season. I make a post in #996546243859853424 and someone tell me to go here
https://discord.com/channels/393088095840370689/1051450603794075678

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vital zephyr. Remember to read through #faq before asking questions in the support channels.

[atomic sleet]

Help

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @abstract lily. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

Please do not use languages other than English, @atomic sleet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[atomic sleet]

Turkish

[abstract lily]

@sleek raft 😀

[feral forge]

Please contact the in-game customer service for further assistance regarding compromised accounts. Please be advised that we are unable to assist players with account related issues here on Discord in any way. You may refer to subpoint 2.8 and 5.4 in #faq.

[feral forge]

Please do not use languages other than English here in this server.

[empty basalt]

I agree to 5.4 well how to do it show the video

[vital zephyr]

Im Not Using Cheats But 🥴

[vital zephyr]

Banning Me Pubg

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vital zephyr.

[tropic hawk]

Well, I am talking about the channels through which the method of activating cheating methods is sold and published, and I kept the links of these channels, and I did not find any dealings with this matter

[empty basalt]

Tell me what to do I don't understand

[tropic hawk]

On the communication platforms, and they also continue to publish, and there are those who make a live broadcast and report it. There is no fix for this

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @tropic hawk.

[empty basalt]

I didn't understand where to find this menu in the menu

[feral forge]

As mentioned earlier, we are unable to assist players with issues regarding compromised account through the community in any way.

[empty basalt]

Clicked what next ?

[feral forge]

Describe your issue to them. You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[empty basalt]

It's good to know how to answer correctly there? I answer I have the same with the bot and the conversation ends and I described the problem

Please tell me how to answer and what to write and where if not difficult

And besides , I also have an empty version that does not affect it ?

[lethal swan]

Hello, unlock my game account id 5574028994 , I did not use third-party programs and played a fair game, I'm waiting for the account to be unlocked.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lethal swan.

[tropic hawk]

Well, no report is accepted and action is taken, and also the protection system, why is it not updated? I see that accounts that use methods are not acted upon, and the account that may join a team contains a cheater He is being punished Please upgrade the protection system so that the game environment is good and the soldiers can only enjoy good luck

[obsidian heath]

hello, how can i get the registration date of an account without having access to the login to it?

[cyan citrus]

You may be able to find the registration date or linked PUBG MOBILE date in the settings of the first social media account linked to your PUBG MOBILE account, @obsidian heath.

[wicked lintel]

Hi why i can't join to bouns challenge and ican't change my region?

[cyan citrus]

What is the issue you're facing when trying to change your country/region settings, @wicked lintel?

[wicked lintel]

In my settings doesn't show region to change it... before a year everything is normal i can join bouns challenge but after many updates icant join many times i tryied to talk with company by gmail but they dont answered me exactly..❤

[cyan citrus]

If the option to change country/region settings is not available for you, you cannot switch your region, @wicked lintel. The option is not available for the accounts registered in European continent. Regarding the Bonus Challenge, it is not available to everyone at the moment.

[cyan citrus]

What is the issue, @wise coral?

[wise coral]

ban account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wise coral.

[cyan citrus]

How may we help you, @still prawn?

[storm flume]

Please do not use languages other than English, @bleak cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bleak cloak.

[cyan citrus]

If you have downloaded the emulator from https://www.gameloop.com/, it should be fine.

[still prawn]

where do i check status

[cyan citrus]

What status, @still prawn?

[still prawn]

gameloop offcial status check or varified

[cyan citrus]

Refer to my this response again, @still prawn.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solar warren.

[wicked lintel]

@cyan citrus that mean i cant change european continet?

[delicate yacht]

Hi

[cyan citrus]

You cannot switch your region if your account is registered in European continent.

[cyan citrus]

Hello! How may we help you?

[delicate yacht]

How can I get moderator role or survivor role

@here

[wicked lintel]

How i cancle in european continent? @cyan citrus

[cyan citrus]

It is not possible, @wicked lintel.

[worthy sinew]

Refer Moderation and Community under Roles section in #735483472432594994.

[ember imp]

Hi

[night cloak]

Hello I have problem after the new update. Please anyone can help me?

[ember imp]

@night cloak i think I can help

You gave me the method and I tried it, but it didn't work

[left magnet]

i need support in my banned account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left magnet.

[night cloak]

@ember imp

I use the hold and prone button

But while I’m shooting it’s not working

Before the new update it was working

[ember imp]

happened with me

You must log out of your account

And press repair

Then a routine repair

[wicked lintel]

@cyan citrus that mean what icant never?

[cyan citrus]

It is not possible for now. No further information in thia regard. Please avoid repeatedly asking about the same matter after you have been answered, @wicked lintel.

[wicked lintel]

Ok brother thank u for answer❤
but can i ask What's the use of European continent? @cyan citrus

[cyan citrus]

What do you mean, @wicked lintel?

[wicked lintel]

i mean European continent Good for what in my account or What's the benefit?

[night cloak]

good afternoon , I was given a ban for using third - party tools .I did not
and did not use any third-party programs, this is a mistake, please remove
the ban
my di 51698561961

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

Certain events may only be available in certain region. Other than that regional rankings will be in accordance with the region you have selected in the game.

[swift pasture]

good afternoon , I was given a ban for using third - party tools .I did not
and did not use any third-party programs, this is a mistake, please remove
the ban plz plz my ID - 51349587480

[polar marsh]

Please refer to the private message from @polar marsh for further information, @swift pasture.

[night cloak]

@ember imp its the same bro

@cyan citrus

Merge Crouch and Prone isn’t working while shooting why? Before the update it was working.

[viral valve]

Merhabalar PUBG MOBİLE.... 11.12.2022 Tarihinde saat 21:05'da Oyuncu Kimliğim: 51304832405 olan benim için çok önemli hesabım ne yazık ki bilinmeyen bir sebepten dolayı ban yedi herhangi bir eklenti, yasadışı oyunu etkileyen kötü hiç bir uygulama ve program kullanmadım. Hesabım çok kıymetli olup, bu oyun için büyük para yatırdım. Sizden terkrar olayı incelemenizi ve araştırmanızı arz ediyorum. İnanıyorum ki bir ihlal çıkmayacak ve hesabımın banı kalkacaktır. Saygılar sevgiler pubg mobile ekibine... LÜTFEN YARDIMCI OLUN

Hello PUBG MOBILE.... on 11.12.2022 at 21:05 My very important account, which is my Player ID: 51304832405, was unfortunately banned for an unknown reason, I did not use any plugins, any bad applications or programs that affect the illegal game. . My account is very valuable and I deposited big money for this game. I request you to examine and research the incident again. I believe that there will be no violation and my account will be unbanned. Regards and love to the pubg mobile team... PLEASE HELP ME...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viral valve.

[modest aspen]

im lagging whenever i record on my 13 pro

can someone tell me whats wrong with that

[night cloak]

my account is ban
iam not doing any types of hack
please unban my account
my id is 5327584626

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hidden snow]

HELLO sir

my account is ban
iam not doing any types of hack
please unban my account
my id is 5327584626

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hidden snow.

[fringe knoll]

Hello
my account is ban
I am not doing any types of hack
please unban my account
my id is 520396583

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fringe knoll.

[stiff sphinx]

Throughout the week, you give me this. I want a solution as soon as possible. I am upset about this
@polar marsh

[mental oyster]

My gyro is off how do I take this off?

It still moves

[obsidian sand]

i need a supporter

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[cyan citrus]

Please add more precise details about the issue you are facing and mention the device you are using.

[cyan citrus]

For how long have you been facing this issue?

[stiff sphinx]

HELLO sir

my account is safety observation period
iam not doing any types of hack
please unban my account
my id is 5651018448

[mental oyster]

@cyan citrus it’s the iPhone 13, and my screen moves when I move my phone. My gyroscope is off so what do I do so it doesn’t move when I move my phone?

[cyan citrus]

Refer to my this response, @stiff sphinx.

[main oar]

my pubg mobile has been banned need support please 😫

[polar marsh]

Please refer to the private message from @polar marsh for further information, @main oar.

[stiff sphinx]

I did not cheat and I did not cheat. I play with cheaters for a week or more continuously. One day you give me this. I want a solution quickly.

[cyan citrus]

Please try to turn on the gyroscope settings and turn it off again. After that, logout from your account and perform a routine repair of the game from login menu and restart your device. Try to play again and see if it will make any difference.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stiff sphinx.

[cyan citrus]

Please make a video recording when the Merge Crouch and Prone option is enabled and is not working during the gameplay and send the video recording here.

[modest aspen]

for a long time

cant give u an exact time frame

but for some time

[cyan citrus]

What is the FPS option you are using, @modest aspen?

[velvet plaza]

I bought a Samsung galaxy s22 ultra, it's been 5-6 months since I've had the phone, why 90 fps is still not added to the game for this device?

I bought a Samsung galaxy s22 ultra, it's been 5-6 months since I've had the phone, why 90 fps is still not added to the game for this device? @polar marsh

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @velvet plaza.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[waxen crane]

Hello, my account in the game reached a 10-year ban two years ago, and I have not run any external program or file that might cause me to be banned I ask you to reconsider this matter, and this is the identification number of my account 5168853319, and thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @waxen crane.

[velvet plaza]

Yes but my phone ist with exynos 2200 processors @cyan citrus

Yes but my phone ist with exynos 2200 processors @polar marsh

[cyan citrus]

Please refer to my previous response again, @velvet plaza.

[velvet plaza]

i sent it i hope it gets fixed

[cyan citrus]

Refer to my this response and avoid repeatedly asking about the same matter after you have been answered, @velvet plaza.

[modest aspen]

90 fos

fps

[cyan citrus]

Please try to lower your FPS and see if you would still face the issue, @modest aspen.

[modest aspen]

tried that

still stays the same

[cyan citrus]

Please try to repair your game one time and reset your device settings one time, @modest aspen. Also, make sure that your device has enough internal storage available. If the issue persists, please contact the customer service in-game for further assistance.

[coral pecan]

Hi

I can not change the region to the one where I am now. Half a year ago I went to a neighboring country (Poland), and changed the region there. Now I want to put my region (Belarus), but I do not have this tab, although 180 days have passed. What should I do?

[flat patio]

Help pls my account is getting hack right now pls

Pls i need help right now

[graceful dagger]

Hello there how to change phone number without log in to number becuase someone hacked my account and i get back to my account and they only changed phone number

[cyan citrus]

If the option to change country/region settings is not available for you, you cannot switch your region. The option is not available for the accounts registered in European continent.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you might consider enabling secondary verification through your Account settings of the game.

[storm flume]

Please contact the customer service for further assistance, @graceful dagger. Refer to subpoint 5.4 in #faq for further information.

[keen halo]

I never use any type of third party tools. Then why I got banned.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen halo.

[coral pecan]

But I created my account in Belarus (CIS) and only then changed the region to Poland (Europe), can this be solved somehow?

[cyan citrus]

Unfortunately, no, @coral pecan.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wooden hamlet.

[dim gale]

Hi PuBG support
I've been banned since 2 years by mistake and every time I communicate with you, you didn't give me justice because i got banned when you have a problem in Fun gathering (random pan) and i didn't do anything like cheating or anything.
Please help me 😔 and unlock my account
ID : 5420011870
Name : AZOOZ
Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dim gale.

[old pewter]

Can someone explain me outside EEA transfer

[frail falcon]

Hi all
I was playing as usual on my pc using gameloop as usual since 4 years with no changes and no applications or tools rather than gameloop only and suddenly i got a message that i was banned for 10 years for using 3rd party tools
How this could happen?
It is my only account that i was buying ucs and playing with this account all the time safely and reporting any suspected hackers how come i do the mistakes i am reporting other for?
I need to contact support to review my account and files as i am sure that this is a mistake as also many player got banned today for the same abd different reasons.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frail falcon.

[kind burrow]

Merhaba hesabım çalındı bana nasıl yardımcı olabilirsiniz çok acil

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kind burrow.

[near cradle]

I Need fast Support

Very fast

[old pewter]

<@&481161015728406538> after I agree to transfer my data outside the EEA nothing happens

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @near cradle. Remember to read through #faq before asking questions in the support channels.

[near cradle]

I got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @near cradle.

[native anvil]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[native anvil]

It is not possible to transfer the account data outside the European Economic Area (EEA). That option will lead you to delete your account. If you select Accept, nothing will happen. If you select Disagree, it will prompt you to delete your PUBG MOBILE account.

[old pewter]

But I no longer live in europe, i still cant change region?

[native anvil]

The options, ("Delete Account") and ("Data Transfer Outside EEA") will only appear if your account had been registered and created inside the European Economic Area (EEA) or if you have switched your country/region to one of the countries in EEA.

[glossy swallow]

How do i change my email link password?

[carmine delta]

I know this isn’t really a support question but where is timo Werner i n the game since I can’t find it and the event is about to end

[jade nest]

Try entering wrong password and it will prompt Forgot password and you can change from there

[jade nest]

This is regional collab,you should try asking the query in PUBGM MOBILE German Server

[native anvil]

from the login page:

Select Log in via Phone/E-Mail.
Select Log in via e-mail.
Select Forgot Password and you may reset your login password by obtaining a verification code.

[shy nymph]

Hello, I want you to help me, why was my account classified, knowing that I did not use hackers or any external files, and this is my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shy nymph.

[median vale]

I need help changing my account region. Originally it was created with SA/Nepal region, when I was traveling Europe, it showed an option for Germany and I selected it. Now I am back in Nepal. I want to change it back to Nepal. But there is no option to change region.
In disclaimer there was warning for account created in EU region but mine was created in Nepal. Please sort this out soon.
Account: 51265969661

[native anvil]

Germany is part of the European Economic Area (EEA), once you have switched your region to the countries in the EEA, you will not be able to change your country or region due to the General Data Protection Regulation (GDPR), your account region will remain in the EEA. This is not something that we or the in-game customer service can assist you.

[glossy swallow]

Thanks alot bro

[native anvil]

You are welcome!

[harsh oriole]

Hi! Need help with account recovery

[storm flume]

Please contact the customer service for further assistance, @harsh oriole. Refer to subpoint 5.4 in #faq for further information.

[upbeat totem]

Hello sir,
I don't need to see the reason of ban. Because i know i have never
brock the rules. I am playing pubg mobile in gameloop (PC). When my id
is banned i was playing with my 3friends their mobile players. So
there was no change to playing with cheater. Please investigate the
result and watch my account carefully please. Finally i can say
without any reason my account is banned for 10years. I am so surprised
to see the massage.
My Id- 561947750
Name- FCB|FARUK

Please check the problem.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upbeat totem.

[green ridge]

I don't about code game or data game. But why i got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @green ridge.

[cerulean gorge]

Its all free ?

[glossy swallow]

I dont think so

for the cheating thingy yknow, the one where u send in google form

What does it mean by "identifier", is it my pubg id or?

[native anvil]

Are you referring to this?

[glossy swallow]

Not that one.

I meant this

[native anvil]

Yes, you can write your PUBG MOBILE ID.

[glossy swallow]

Ok thanks alot

[storm flume]

Please do not use languages other than English, @compact ravine. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[chilly spade]

@night cloak please use #chat for general conversations. This channel is created for support queries.
You may read #735483472432594994 for more info.

[compact ravine]

need help with the account to whom to contact?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @compact ravine. Remember to read through #faq before asking questions in the support channels.

[compact ravine]

a fine has been imposed on the account I would like to know how much is the debt

[native anvil]

Has UC been deducted from your account?

[compact ravine]

yes

[native anvil]

If you had previously purchased UC from unauthorized websites, refunded a purchase or by any illegal means, the full amount will be deducted when you purchase UC legally in-game or through https://www.pubgmobile.com/pay.

For further information you may contact the in-game customer service.

[compact ravine]

I need to find out how much is the remaining debt

[covert dew]

I got a question. Is it possible to send a super car to a friend from different server?

[native anvil]

Are you referring to popularity?

[compact ravine]

please help me tell me the amount of the remaining debt

[covert dew]

No. I mean super cars like Maserati

[compact ravine]

please help

[native anvil]

Please reach out to the customer service in-game for further assistance. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[native anvil]

Requirements:
-Be friends for more than 72 hours.
-Synergy must be above 50.
-Character level above 10.

[covert dew]

Yeah. I know those conditions. But I wondering is it possible if my account is not from same server with my friend account?

[native anvil]

You can send it, only these requirements.

[covert dew]

Thank you!!

[native anvil]

You are welcome!

[lucid spoke]

do not get rogers

[compact ravine]

will they help me today?

[spark violet]

Hey please help
I have enabled all permission for the game and haven't touched the game files.
Please help me to fix this

@native anvil

[native anvil]

Did you install it from play store?

[spark violet]

I cleared cache and gave all the permission then also i not working.
But if I uninstall it and again install it then it will work for 2 days and again same problem

[spark violet]

Yes I did

[glossy swallow]

Try finding pubg in ur settings, make sure u turned on the "storage" in permissions

[native anvil]

Go to Settings > Apps > PUBG MOBILE > Permissions > Enable storage access and restart the game.

What do you mean by your question?

[spark violet]

Its not working

[glossy swallow]

Take a screenshot

[native anvil]

Do you have enough storage?

[spark violet]

More than enough

[native anvil]

Can you reinstall the game? you can try downloading it from the official website https://pubgmobile.live/apk.

[glossy swallow]

Try to

Remove the files and media from allowed, then add it again

Sorry if i cant explain it properly

[spark violet]

APK works hope it gonna work well.

[spark violet]

[night cloak]

Hello, my account was blocked for nothing, how to solve the problem?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Hi, I got ban on discord on turkish pubg mobile server what should i do to get unban please

[cyan citrus]

Please contact the concerned moderators of that Discord server, @night cloak. We are only responsible for global Discord server of PUBG MOBILE.

[broken wharf]

Hello!! PUBG MOBILE.... On 10.12.2022 at 20:46 ... My very important account was unfortunately banned for an unknown reason, I got ban account for 10 Years for violating regulations, I think this is a mistake,

I did not use any cheats or plugins or any bad applications or programs that affect the illegal game... My account is very valuable and I deposited big money for this game. I request you to examine and research the incident again.

I believe that there will be no violation and my account will be unbanned.. Regards and love to the PUBG MOBILE TEAM... PLEASE HELP ME... i need support to give my account back, I'm waiting for the account to be unlocked. I think that the reason for this ban is given automatically by the system. I request the ban on my account to be removed. THANK YOU !!

⬇️ MY ACCOUNT INFORMATION ⬇️

Account ID: 5474573639

Username: Ｓｔｅｗｉｅį

Current Level: 71

Played Time : 4 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @broken wharf.

[potent terrace]

Any mode

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @potent terrace. Remember to read through #faq before asking questions in the support channels.

[glossy swallow]

Just a quick question, how do i change my number, if the number linked to my acc is gone.

[cyan citrus]

You will need to meet all the requirements to be able to change the linked phone number, @glossy swallow. If you have lost access to your phone number, you may contact the customer service in-game for further assistance.

[glossy swallow]

Alright, thank you very much

[cyan citrus]

You're welcome, @glossy swallow!

[night patrol]

I was playing and when I killed the first player my account was banned for 10 years but I don't know what is the reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night patrol.

[flat patio]

I need my account back it got hacked yesterday. How do I disconnect their phone number and email, that’s not mine that’s why it’s hard to recover

[storm flume]

Please contact the customer service for further assistance, @flat patio. Refer to subpoint 5.4 in #faq for further information.

[flat patio]

Can i pls get a file claim , i cant open my account

[cyan citrus]

As mentioned previously, please contact the customer service in-game for further assistance with compromised accounts, @flat patio. We cannot help you with this through the community.

[versed egret]

What’s problem i active for 7 day and reviews more of 77 video but still60 why?

[glossy swallow]

Try to review one more time, if it still doesnt go up , then ask one of the mods

[tepid lily]

@static sleet Evening! May I get to know regarding a subject?

[night cloak]

Help I cant access to my gun craft

[cyan citrus]

It is not available at the moment, @night cloak.

[night cloak]

Oh ok

[frigid rover]

Can i pls get a file claim , i cant open my account someone hack my account and link with mobile number and when i log it ask me for secendry code

[storm flume]

Please contact the customer service for further assistance, @frigid rover. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tepid lily. Remember to read through #faq before asking questions in the support channels.

[ember imp]

My account was hacked

Who will help me

[storm flume]

Please contact the customer service for further assistance, @ember imp. Refer to subpoint 5.4 in #faq for further information.

[versed egret]

Hahaha what??

[obtuse anvil]

please unbanned this account i dont know how it banned i just log in with another pc and ID 5755177790 El Brens name

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obtuse anvil.

[worthy sinew]

@versed egret How many days of active reviewing have you completed recently?

[versed egret]

8 day

[worthy sinew]

Have you completed 15 each day?

[versed egret]

Completed every day

[worthy sinew]

@versed egret Did you reach 60 reviews today? If so, try tomorrow to check if your reviews are getting counted.

[narrow salmon]

Is it possible to get information about which devices support 90 fps, and find out which devices are planned to be supported and when?

[versed egret]

Yesterday completed 15 Checked 75 of 77 today checked 60. After 1h checked 45 idk why

[hallow stirrup]

Hello, where is dreadlocks with cap in pubgm store of reedem red crystal? Yesterday I saw it and I planned to buy it tomorrow mean today and there is no, where it could be?

[weary tulip]

Hi I have logged in via emial 3rd mail And i want to link my number its Giving following error You must logged in via emial but i have logged in via mail i tried Linking different number on Diferent device all are giving same issue i am attaching details of setings and Error. And 2nd support in-game is also not opening so i tried here

My id Number is 51699451074
Name AFGDayan
Emial 3rd mail is

[e-mail]

1 - Tried on Realme 7 pro And Infinix
2- realme 7 pro RMX 2170 MODEL
3- Jazz, PTCL, Storm fiber
4- id = 51699451074
5- video Attached Complete details in video

6- Hi I have logged in via emial 3rd mail And i want to link my number its Giving following error You must logged in via emial but i have logged in via mail i tried Linking different number on Diferent device all are giving same issue i am attaching details of setings and Error. And 2nd support in-game is also not opening so i tried here to contact dont refere to ingame support as Suport is not conecting u can check in video

I also tried #faq 4.3 section of dns changer it is also not working
Morever
I migrated from Afghanistan to Pakistan

[lean wedge]

hello what is this?

[lunar kayak]

Hi i have a redmagic 7 and idont have 90 fps in pubg please do an update to fix this

[night cloak]

weekly-matchs events .. is allowed emulators ?

[cyan citrus]

No, @night cloak.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @versed bear. Remember to read through #faq before asking questions in the support channels.

Please refer to subpoint(s) 4.9 in #faq for further information, @lean wedge.

Please contact the customer service for further assistance, @weary tulip. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

ok , thanks

[cyan citrus]

Do you happen to have a screenshot of it?

[cyan citrus]

You're welcome!

[hallow stirrup]

No 🥺

[weary tulip]

Sir my customer page is not opening i mailed it on support but not any reply

[cyan citrus]

If you can record a video when you are trying to open the customer service page, you may submit a report of this through #996546243859853424 in compliance with the channel's guidelines, @weary tulip.

[nova jewel]

Account banned for 10years what are the further steps it’s old 4years without any restrictions from begging

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nova jewel.

[cyan citrus]

It is possible that the item you're referring to was a time-limited item in the shop and was removed.

[queen summit]

I need help with changing my country in the game

[hallow stirrup]

This

Right :(

Ended today

[cyan citrus]

This was removed after the sale period ended, @hallow stirrup.

[hallow stirrup]

When it will come back?

[cyan citrus]

What is the issue you are facing when trying to change your country/region settings?

[cyan citrus]

No information regarding this, but you may provide your feedback about the items you would like to be returned through #996458713126797405 in compliance with the channel's guidelines.

[tender onyx]

User name : 2R٠

ID: 5575364549

Country : Saudi Arabia

network type : WIFI

problem history : 2022/12/3.

Approximate time : 8:15 pm

Device type: iPad 8

مرحبًا . كنت في بث مباشر على Tik Tok ، وكانت هناك أحداث ومسابقات ، وتم إنشاء غرفه ، ودخل أعضاء لم أكن أعرفهم من خلال Team Code ، وتم إنشاء الغرفه ، وتم إيقافي لمدة عام بسبب وجود لاعب غشاش. وانا لم العب معاهم فقط كنت مشاهده ولدي مقطع فيديو اثناء البث يثبت ان كلامي صحيح

Hello. I was on a Tik Tok livestream, events, contests and rooms were created, members I didn't know were entered through a team code, rooms were created, and I got banned for a year for a cheater. And I didn't play with them, I was just watching them, and I have a video during the broadcast that proves my point

[storm flume]

Please do not use languages other than English, @tender onyx. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tender onyx.

[queen summit]

The option is not found there is no option for change country

[marble plinth]

Hello, my account was checked twice in 6 days, why? How crazy that PUBG's anti-cheats can't detect that I haven't broken any rules

[cyan citrus]

Please share a screenshot of the issue you are facing, @marble plinth.

[cyan citrus]

If the option to change country/region settings is not available for you, you cannot switch your region. The option is not available for the accounts registered in European continent.

[marble plinth]

@cyan citrus

[queen summit]

So i can not change it?

I need a solution

[cerulean lion]

plz i need sitting for my config i have lot of drop fps
cpu : i7 6700k
gpu : GTX 1660 TI 6gb
RAM : 16 GB DDR4 3200 mhz

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[cyan citrus]

No, it is unfortunately not possible.

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[marble plinth]

@cyan citrus Isn't twice in 6 days really weird? is crazy

[polar marsh]

Please refer to the private message from @polar marsh for further information, @marble plinth.

[rapid dune]

So yeah i am playing for 5 years and now... Its just not interesting to play. There is a lot of middle east players at europe servers who playing with 150+ ms. For us its not registering bullets normally but for them... Everything fine.
Why i should play pubg? Bots with 1 kd shooting like pro players because of ms problems.
Plus i tested in 200 matches i was killed with 3 bullets its doesn't metter or its pistol or groza 3 bullets all the time. And i know why 😉 this "bug" started when i am refunded my money 8 months ago. Because of pubg creators illegal actions. They put me in uc reduction penalty. And 3 bullet "bug" started. When i tried to speak with customer support and asking about it they just closing conversation without any answers 😉 looks like pubg creaters are more in to money then players.
Plus didint you fixed the mic bug when its switching to phone speakers? Its past almost 1 month after update. Still no fix.

[rapid dune]

And not answer... Nothing new 😉 supports dont like negative feedback... Just ignore. Dont forget to put mute 😉

[night cloak]

ARAB SUPPORT PLEASE ?

[cyan citrus]

You may refer to #735483472432594994 sub point 3.1 for a list of regional communities, @night cloak.

[past python]

i dont have club option how to get it

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please do not use languages other than English, @delicate olive. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glossy swallow]

[glossy swallow]

Hey 😏, wanna know why theyre not responding to you? Because they wouldnt want to waste their time responding to a player complaining, if you dont like the game, uninstall it, simple 🤦 trust me, noone would cry over a player uninstalling the game 😏

we dont need to hear u say "its just not interesting to play", just delete the game

[little minnow]

i keep getting this notice, i just redownloaded the game after a year and this is popping up. I also just purchased UC and it’s not showing up in my inventory

[night cloak]

Can you still get the rp elite plus prices (yk a chosen emote) if you buy it in the group purchase perks?

[native anvil]

If you had previously purchased UC from unauthorized websites, refunded a purchase or by any illegal means, the full amount will be deducted when you purchase UC legally in-game or through https://www.pubgmobile.com/pay.

For further information you may contact the in-game customer service.

[little minnow]

i haven’t done that at all, i’ve always bought it in game

[native anvil]

Please contact the customer service in-game for further assistance.

[night cloak]

@native anvil why do i see differences in UC price rates from in side game and midas buy ( google play store - itunes store )

[native anvil]

Could you please elaborate more?

[native anvil]

The amount of UC that you can purchase may be a little different depending on the payment method you are using, but the UC prices will still be the same. You can use https://www.pubgmobile.com/pay, select your region and check the available payment methods and the prices as well.

Also, the price difference in Apple due to the changes that occurred on October 5, 2022 from Apple, adding additional taxes to any purchase within the App Store.

[night cloak]

If i buy a rp elite plus pass on the group purchase perks

Will i still get to choose an emote next season?

[native anvil]

Yes, you can get these emotes (1 Emote) when you purchase Elite Pass Plus.

[night cloak]

Okay thanks

[native anvil]

You are welcome!

[rapid dune]

Then who should know how many uc i need to give back? This customer support bots .. they just putting template answers...

[native anvil]

We can't help you with account-related issues. Please continue with the customer service.

[rapid dune]

@native anvil are you blind? They answered they cant help. You cant help. SO WHO CAN?

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[rapid dune]

Wow... Pubg customer support cant help, discord support cant help. I dont get answers to my emails... Amazing job guys.

@native anvil its just prove that pubg is money making machine 😉 nothing else. Just play and buy. But when you need help or answers everyone just pushing the same and the same "we cant help you" or the best way just ignore

[storm flume]

Please avoid going off-topic, @rapid dune@glossy swallow. You may have unrelated conversations in #chat.

[spring sigil]

Heyy im looking for scrim/ tournament duo ? Do guys know where to find it ?

[native anvil]

You may browse #matches or #tournaments for this.

[spring sigil]

Thx

[native anvil]

You are welcome!

[rancid cosmos]

marhaban 'ana asmi SALEM maerifiun fi alluebat 537081482 , tama hazr hasabi fi alluebat limudat 10 sanawat (3650) yawma, 'iilaa eam 2032, tama hazr hisabiun lihadhih almudat w 'ana lam aurtakab khata, w lam aistakhdam ay barnamaj taraf thalitha, 'aw 'aya 'amr ghayr 'akhlaqiin dakhil alluebati, w tama hazri ean tariq alkhata w aitamanaa 'an yuead hisabi 'iilaa aleamal maratan 'ukhraa.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rancid cosmos.

[celest shadow]

You need to know this information yourself as you made the unofficial purchases or refunds on previous purchases. You can try going through your receipts or e-mail for this information.

[gilded basin]

Hi, can I transfer my Korean account to a global one?

[celest shadow]

Unfortunately, you cannot.

[gilded basin]

okay

[dusty rose]

Admin please take my recomandtions seriously :
1- as a pubg content creator and major investigator anti_cheatin in security center since 2 years everyday i investagate so i addimted to enter in eagle system and they don't respond for me
2- please think about paying us for this efforts in real life because it takes time and focusing we are fighiting against cheating everyday so i think we deserve to get paied as employees.
Country: algeria
Device : asus rog phone 5s
Network : 4g
Pubgm ID🎮 : 5757743195
Tiktok ~6k6 : roko.gaming
Youtube : roko.gaming

Best wishes ROKO.GAMING

[native anvil]

You will need to be an Inspection major to apply for the Eagle review system. If you meet the requirements and submit an application, you may wait patiently until you are accepted.

For any feedback about the game, you may use the #996458713126797405 channel in compliance with the channel's guidelines.

[dusty rose]

@native anvil yed i m an inspection major sure!! Please read my message correctly there are 2 points ... Thank you

[chilly spade]

Use #996458713126797405 for any suggestions regarding the game following the channel's pinned guidlines.

[wraith dune]

Whats the solution for safty observation period

[cyan citrus]

Please refer to the following support article for more information, @wraith dune:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[wraith dune]

Im not cheater and I doesnt do any glitch I Just played one game and i just kill 2 then

I panned

I placed in safty observation period about 14 time

[cyan citrus]

We cannot help you with this through the community. Please refer to my previous response or contact the customer service in-game for further assistance, @wraith dune.

[wraith dune]

They didint mention safty observation period in customer service

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wraith dune.

[winged scaffold]

@cyan citrus Can I privately send you a recording from yesterday? Should be fixed, don't want to post the clip publicly.

[delicate yacht]

@everyone how can i get survivor role

@cyan citrus

[cyan citrus]

What is the issue you're facing?

[cyan citrus]

Please refer to the Roles section of the #735483472432594994 for more information in this regard.

[winged scaffold]

@cyan citrus New Camera Feature

[cyan citrus]

Please elaborate or share a video recording, @winged scaffold.

[winged scaffold]

@cyan citrus I sent you privately

[cyan citrus]

Share it here, @winged scaffold.

[winged scaffold]

@cyan citrus https://youtu.be/yNZtKGdLN7g

The loot should be deactivated when using the feature. This allows one to see into the room before wasting the access card.

[cyan citrus]

Got it! You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines, @winged scaffold.

[winged scaffold]

@cyan citrus ok thanks you

[cyan citrus]

You're welcome!

[rain snow]

My account hacked , i cannot login to my account where i can get support? In-game support bot replying and its not working .
Please help anyone .

[native anvil]

We cannot help you with compromised accounts through the community. Also, keep in mind that your account security is your own responsibility. Please continue with the customer service.

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[delicate yacht]

Change my name into PAIN BOT ᴹᴼᴰ

[ancient cedar]

@delicate yacht, you can request a server nickname in #discord. This channel is reserved for client sided technical help concerning PUBG MOBILE.

[frigid zodiac]

I got a ton of general character vouchers to “use” but characters are unavailable? Anyone know when they’ll be coming back?

[past holly]

Hloo

@barren pewter available

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @past holly. Remember to read through #faq before asking questions in the support channels.

[mortal apex]

Which are the characters are you referring to?

[lost nacelle]

matching in pc server

is so bad

it took, from me like 5 min waiting

[cyan citrus]

Emulators have relatively less player base compared to mobile platform, so a higher matchmaking time is expected, @lost nacelle. You may try to switch to a different game mode or perspective and disable matchmaking preferences.

[lost nacelle]

i face this only in due work fine on squad

[fathom hound]

my account was hacked what can i do

[vague holly]

Trouble logging in with my pubg account can talk to a staff member please?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you might consider enabling secondary verification through your Account settings of the game.

[cyan citrus]

Please add more details about the issue you are facing.

[vague holly]

Email login is not working and not getting a code for verification

[cyan citrus]

Please try again at another time or contact the customer service in-game for further assistance, @vague holly.

[storm flume]

Please do not use languages other than English, @haughty sonnet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[frigid zodiac]

All of them except the guy in the green suit

[pastel dune]

Hello, I want to change the country, but the button to change the country is not visible

[cyan citrus]

If the option to change your country/region settings is not available, you cannot switch your region, @pastel dune. The option is not available for the accounts registered in European continent.

[pastel dune]

But I moved from one country to another!

I want to change from Germany to the country where I am currently residing

Please 🥹

I contacted support from within PUBG, but did not receive any response

[cyan citrus]

It is unfortunately not possible to switch your region at the moment. Please refer to my previous response again. Regarding the customer service, wait patiently for a response as they receive an enormous number of requests every day.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[sand elm]

My prime plus subscription renewed but I didn’t got any rewards. Can anyone help me?

[ruby onyx]

HELLO

[twin sail]

Hi Guys,
I've a problem with the game on my PC
every three or four days, I get a band for one day
I'm playing to get to 'Conqueror' rier but with this problem I couldn't

Could you please help 🙏 ?

[ruby onyx]

DSDS

Hi Guys, I've a problem with the game on my PC every three or four days, I get a band for one day I'm playing to get to 'Conqueror' rier but with this problem I couldn't Please Note that my account suspended for one day for monitoring and this action repeated every three or for day Could you please help ?

[slender totem]

Hi, how can I know which regions can recover their hacked accounts?
Could you please help me?
@polar marsh

[sand elm]

My prime plus subscription renewed but I didn’t got any rewards. Can anyone help me? @polar marsh

[night cloak]

How do I get the beta version on iOS?

[empty summit]

Hi guys, Tencent has banned almost all my video with opencases, custom rooms and other content. I do not understand the matter. Actually I see that even some non-related to pubg videos has got blocked. Could you help me please guys?

[night cloak]

How do I get the beta version on iOS?

[sand elm]

Anybody here can help me?

[glossy swallow]

sure

[storm flume]

You can participate in an ongoing beta version by navigating to Beta Test Invitation within the global version's recommended events, @night cloak. For more general information, please refer to https://bit.ly/3BT8RKg.

Please contact the customer service for further assistance, @sand elm. Refer to subpoint 5.4 in #faq for further information.

[flat meteor]

Pubg is releasing small updates to fix some stupid glitches but they won’t fix the essential auto throw nade glitch. It’s almost a month now since that glitch is out .

[winged pewter]

Don't spam unecesssary in every channel for chat you can use #chat

@celest shadow

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @flat meteor. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

Please send your concern in #copyright and wait patiently for a response, @empty summit. We may otherwise have to mute you.

Please contact the customer service for further assistance, @sand elm. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

We unfortunately don't have information in this regard. Regarding compromised accounts, please reach out to the customer service directly through in-game for further assistance.

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @twin sail.

[spring yoke]

Need help i have contacted customer service but wont respond please help me with this i have spend thousands 😭

*This happened when i unlinked my phone number through help support"

[native anvil]

We cannot help you with account-related issues through the community. Please continue with the customer service.

[lunar pond]

please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lunar pond.

[storm flume]

Please do not use languages other than English, @grave flower. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[grave flower]

Who is violating a user agreement

[native anvil]

Could you please elaborate your issue?
Has your account been banned?

[grave flower]

Hello, PUBG Mobile, sorry for the inconvenience, but my account was banned for 10 years without any reason or violating any of the rules of the game. Please review my account because I am sure that I did not violate any of the rules that violate the game 51463245622

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grave flower.

[autumn crystal]

I jus wanna ask why i can't play squad for sum reason coz wen i put squad and play battle royale ranked it always puts me against 4 but i dont hav partners and its not like noones playing it legit givs me no partners and i wanna rank up with a squad is it coz i havent reached gold 1 yet

[native anvil]

Do you mean that you enter team (squad) mode, but you enter the match alone and there are no random teammates with you?

[gusty jacinth]

@native anvil hey yasser

I can't find glacier m416 popularity in shop can u help me?

[native anvil]

Was this popularity available in your country and you do not find it today?

[faint ridge]

You can see

@native anvil

[autumn crystal]

Exactly i play ranked and i set option to 4 teammates and wen the br loads it shows 1 player and i hav no teammates and im fighting against squads like why is it doing that is it my rank do i need to be higher

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @faint ridge.

[native anvil]

Please make sure that you enable Auto Matching.

Please do not self-promote here, @upper sigil.

[autumn crystal]

Omg thank u ive bern tryna rank up its so lonely

[ocean ivy]

hello

[native anvil]

Hello, how may we help you?

[ocean ivy]

can you help me

[native anvil]

Please state your issue.

[ocean ivy]

i am playing pubg on gamesloop

and when i start pubg it takes over 15 minutes to start

on that page where level infinite light speed

no not in matchmaking

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[ocean ivy]

hh

an other

[next compass]

hi

[ocean ivy]

ok i have another iue

hello

are yo on

[next compass]

How do we get into Scrim?

[ocean ivy]

what scrim

[ocean ivy]

hello

moderator

[next compass]

tournament

[native anvil]

Please state your issue.

[ocean ivy]

ok then

its on the investigation system

when i click start to review button it doesnot show me the video

[native anvil]

You may find community-organized PUBG MOBILE custom matches and tournaments in #matches and #tournaments.

[faint ridge]

I am busy so I can't

[ocean ivy]

wth

[next compass]

and how I get into pubg mobile turkey discord server?

[ocean ivy]

its not on that

[native anvil]

Can you please elaborate your issue by providing video recording?

[ocean ivy]

every server is same

i think

[ocean ivy]

how t video record on pc

[native anvil]

You may refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[ocean ivy]

ok

i have another thing to ask

[ocean ivy]

why you response so late

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ocean ivy. Remember to read through #faq before asking questions in the support channels.

[ocean ivy]

how to become a moderrator

[native anvil]

Please refer to the moderation section on #735483472432594994.

[ocean ivy]

can i become a moderarator

[native anvil]

Please refer to my previous response again and avoid repeatedly asking about the same matter after you have been answered.

[ocean ivy]

i cant unerstand

and i have another issue

its not like issue its like asking

i have over 100pmgc tokens

but they dont get me anything

hello moderator

[tight crow]

how to i speak to one of the devs about my ban? i got banned for a week and im unsure why my friend told me it was because a bunch of people reported me but i dont hack and im not even that good st the game i just got good pvp but I really need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tight crow.

[lime wadi]

Can some one help me about ban Account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lime wadi.

[bright timber]

Hello
The problem that appeared at the beginning of the update has returned
1_ A distorted sound appeared in the lobby, similar to the sound of the radio broadcast, and similar to the music of the New State game
2- The second problem is the slow loading while entering the CEM, i.e. during loading after pressing Start
3- Failure to respond to the instructions entered the game

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @faint ridge.

[faint ridge]

It very tried thing to report in this link 😃

[cyan citrus]

Please share a video recording of the issue you are facing.

[cyan citrus]

Please refer to the status of your report and wait patiently.

[faint ridge]

?

TikTok live

[chilly spade]

@faint ridge choose this option to notify the Communiry manager if it is a livestream going.

[faint ridge]

Leaves it i am not reporting

[thin hearth]

Hlw, i need help.

[chilly spade]

Please state your issue.

[thin hearth]

Recently I m trying to log in my PUBG account, but its showing your PUBG account will be banned for violating policies even I didn't break any kinds of PUBG rules. I have many UC and achievements in my account and they have banned me for without any reason. So i need help...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thin hearth.

[bright timber]

This video shows the strange sound in it

[faint ridge]

Idk why I am getting hacks live stream one more time 😂😂😂 https://vt.tiktok.com/ZS8FNNhFM/

[cyan citrus]

As mentioned previously, please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, refer to the status of your report and wait patiently, @faint ridge. There is no need to send reports in the community support channels.

[faint ridge]

Okay 😪😪😪

[cyan citrus]

What is the wrong with it? You can disable the music through your Audio settings of the game.

[cyan citrus]

How often do you face this?

[faint ridge]

I hate this

It say open in chrome and after that it say download the app of google sheet

It sucks

[bright timber]

I'm not new to the game, I know that, but if I turned up the volume of the first video during the appearance of the World Cup promotional advertisement, I would hear a sound similar to the sound of a radio broadcast

[faint ridge]

That why I hate reporting

[bright timber]

It appeared at the beginning of the date of the update and disappeared, and yesterday it came back again, not continuing, but mostly, when running vbn, it disappears. Note to my friends, some of them are facing this problem recently.

[cyan citrus]

Installing Google Sheets is recommended for Android and iOS to load the spreadsheet properly.

[cyan citrus]

Please avoid using VPN. It is not recommended as it can put your account at risk of getting suspended. Regarding the issue you're facing, from where did you download the game?

[bright timber]

Google play

[cyan citrus]

And what is the device you are using, @bright timber?

[bright timber]

Xiaomi mi 11 t pro

[bright timber]

I apologize for the late reply because I use the translation because I speak Arabic

[cyan citrus]

Please try to perform a routine repair of the game from login menu, clear game cache and reset your device network settings through Settings > Connection and sharing > Reset Wi-Fi, mobile networks and Bluetooth. After that, restart your device and try to play again. If that does not help, you can try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3. If the issue still persists, please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines, @bright timber.

[pastel dune]

This is a response from PUBG from within the game. Does this mean that there is no solution?

[cyan citrus]

It looks like they cannot help you with this. You may refer to my previous response again, @pastel dune.

[pastel dune]

I moved about a year ago to Saudi Arabia, and I continued to contact support from within the game for almost 6 months, and I did not receive any response, and after they responded, they said there is no solution! I saw other players reaching out to PUBG support on Discord and getting help with this issue

[cyan citrus]

No, we unfortunately cannot help you with this, @pastel dune. If the option to change your country/region settings is not available for you, you cannot switch your region. This is same for everyone. Hope you understand.

[pastel dune]

Okay Thanks❤️

[cyan citrus]

You're welcome, @pastel dune!

[reef trail]

hello, since yesterday i cannot play pubg since this “server is not responding, please return to login page and try again later” is showing up on my screen constantly. I tried to reconnect to my router, use vpn and even changed logins. can anyone help?

[cyan citrus]

What is your country and the device you are using, @reef trail?

[reef trail]

germany, ipad 8 (10.2 2020) 128gb

[cyan citrus]

Please try to perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Restart your device and see if it will make any difference, @reef trail.

[reef trail]

alright, i’ll try it. thank you for your time and i’ll announce you if it persists.

[coarse canyon]

I got banned on lobby while opening crates id - 51828253640

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coarse canyon.

[reef trail]

it worked! thank you so much!

[cyan citrus]

Glad to hear that and you're welcome, @reef trail! As a side note, please avoid using VPN. It is not recommended as it can put your account at risk of getting suspended.

[reef trail]

I put vpn to watch world cut because it’s blocked in germany. i’ll avoid using it on pubg it the future, tysm again

[vocal furnace]

Hello
I felt that it was unfair to play normally. I had my kidneys, about 20 to 30 meters open. A minute later, I saw that I had been standing for 10 years, not doing anything.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vocal furnace.

[storm flume]

Please do not use languages other than English, @delicate seal. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[delicate seal]

You are welcome
I have a problem with my prime disappearing, is there a solution 5246137831

[cyan citrus]

From where did you download the game, @delicate seal?

[delicate seal]

From the Play Store

[cyan citrus]

Please try to perform a routine repair of the game from login menu of the game and clear game cache one time, @delicate seal. If the issue persists, you may need to reinstall the game through Google Play Store.

[delicate seal]

I did a routine repair
I also deleted the game and downloaded it again
And it didn't work

[cyan citrus]

You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines, @delicate seal.

[warm elk]

Welcome I was playing pubg the usual way and suddenly my account is banned Although I did not use any cheat tools Can you help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warm elk.

[delicate seal]

How to do it?

[night cloak]

Hello man

[cyan citrus]

You will need to create a post in the #996546243859853424 channel with an appropriate and relevant title and select one of the available tags. I can guide you after you create a post.

[cyan citrus]

Hello! How may we help you?

[night cloak]

I took my account without any reason to ban my dinner

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[oblique girder]

Hello / today i play some match TDM and after a well game get me out and give me this message and i dont know the reason even now i never use any kind f cheat or any therd software ??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oblique girder.

[pliant tartan]

Hello, does anyone have this problem?

[storm flume]

Please contact the customer service for further assistance, @pliant tartan. Refer to subpoint 5.4 in #faq for further information.

[delicate seal]

I created the post and nothing happened

[cyan citrus]

I cannot find any of your posts, @delicate seal. Could you share a screenshot?

[marsh ice]

What is the reason for this

[keen grove]

I have not violated anything, nor am I playing fraud, and I have been banned for 10 years without reason, and no one uses my account except me. Please take care of the matter and review the decision that was taken
I'd 5115119740

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen grove.

Please refer to the private message from @polar marsh for further information, @marsh ice.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @delicate olive. Remember to read through #faq before asking questions in the support channels.

[delicate olive]

Where

[dreamy plover]

I have not violated anything, nor am I playing fraud, and I have been banned for 10 years without reason, and no one uses my account except me. Please take care of the matter and review the decision that was taken ID:51702379004

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dreamy plover.

[rocky valley]

can discord mods participate in youtube giveaways?

Help

Please

@cyan citrus

@native anvil

[trim turtle]

Hii
i turned the roulette wheel and coins fell out to me, and they should have given me something as a guarantor, but they didn’t give me anything

at the beginning I spun for silver, then now I spun for 10UC and coins fell out to me, but they didn’t give a guarantee

I should have been given something as a guarantee

[obsidian pagoda]

Add this skin please

[ornate thistle]

If you are talking about the 5th spin, that is not a guarantee to get a skin/outfit. It just gives you an option to choose one of the prize pools to be drawn from.

[trim turtle]

so this choice was from the very beginning

[hazy ibex]

Why's the game constantly making me re-download classic maps? got em again this morning and now i don't have them, the storage used for all the download i did it's still very much in use

[oblique frigate]

Good evening, I want my account 5283773897 to be unban, it was banned for 10 years, because my teammate used a bug and I flew into the sky, I ask you to consider my complaint

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oblique frigate.

[exotic rampart]

Hello

I want help please

My Uc reset for zero why ?

It’s bug global or only me

[cyan citrus]

Did you receive any notification in your mail regarding the deduction of the UC, @exotic rampart?

[cyan citrus]

For how long have you been facing this and what is the device you are using?

[cyan citrus]

You may provide your feedback about the game through #996458713126797405 in compliance with the channel's guidelines.

[exotic rampart]

Yes, a message that I bought an illegal site doesn't make sense, this is the official site with Hoi, the most official that the company sells through and I even claimed 30 and it doesn't bring me the 30 and I put in my ID I have no idea what's wrong I swear

[cyan citrus]

The only authorized ways to make purchases are through in-game and through https://www.pubgmobile.com/pay. If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered and it may lead your account to get banned. You may also be restricted from using certain features in the game, @exotic rampart.

For more information regarding this, please refer to the following support article or reach out to the customer service in-game for further assistance.
https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/340-penalties-about-purchase-through-unauthorized-services/.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @delicate olive. Remember to read through #faq before asking questions in the support channels.

[exotic rampart]

I don't swear to you, I bought from this site and it's still, let's say now, I bought in 30 attempts to check, it took money from me and it didn't bring me the 30 at all, you know, and it cost me 25 dollars for the floor just like that, not fair

[cyan citrus]

We cannot help you with this through the community. Please refer to my previous response again, @exotic rampart.

[night cloak]

Hey how can i apply to work in pubg mobile support team?

[exotic rampart]

How do I contact an official company that I can communicate with for customer service?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @exotic rampart.

[night cloak]

Guys I need help, I no longer have my "crown icon" for subscription, can't subscribe under uc purchases and I also don't have a subscription bp shop I can subscribe trough.

Does anyone maybe know how I can subscribe?

[cyan citrus]

From where did you download the game, @night cloak?

[night cloak]

Downloaded it from playstore itself, been having this problem for the past week.
I was subscribed and one day couldn't collect my daily uc as well as I could find no where to subscribe again

[cyan citrus]

This issue has been reported in #1052628136405254284. You may provide your details there, @night cloak.

[night cloak]

Thank you I did do so

[cyan citrus]

You're welcome, @night cloak!

[ruby acorn]

Hello my name is 『LFK』MuHanD My account has been banned without apparent reason and I have not violated the terms and conditions of the game and I hope that my account will be returend I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again This is my account ID 5526513198

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ruby acorn.

[molten olive]

Hello, yesterday I got a ban for a week, today it turned into ten years, and in the ban records I find that I was banned twice on the same day, once seven days and twelve years, knowing that I did not modify the game files

[polar marsh]

Please refer to the private message from @polar marsh for further information, @molten olive.

[sacred blaze]

is it still possible to use football medals?

[chilly spade]

Yes,you can use them, go to events then go to one kick wonder event -> event shop.

[sacred blaze]

i havent noticed that small button, thanks mate!

[naive steeple]

My account was accessed by a hacked person and linked to his mobile phone number and secondary verification. I cannot now access my account, and I have all the proofs that the account is mine with the payment invoice for the account. Therefore, I ask the support to help me recover my account in any way you see fit, and I will be cooperative With you and provide you with the information you want, I just want to recover my account, please.
ID : 5215998008

[storm flume]

Please contact the customer service for further assistance, @naive steeple. Refer to subpoint 5.4 in #faq for further information.

[versed bridge]

hello, there is currently a UC refill “Late” character giveaway, I refilled my balance twice with 600UC via UC station, the first refill was credited, but the second one was not, so I can't get the character.

5515869008

My UID.

Also I can’t take purchase bonus.

[idle summit]

Need help my uc is getting my minus day by day i am losing my account uc I think it's bug my account is totally safe and secure and I have never wested my uc please me I just purchased prime.plus I collect 300 uc from that after that my uc gone after 2 hour without any reason please kindly help me🥺

[native anvil]

Please reach out to the customer service so they will be able to help you with this. If you think this is a bug in the game you may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[native anvil]

Is UC deducted from your account?

[idle summit]

Yes bro

[native anvil]

If you had previously purchased UC from unauthorized websites, refunded a purchase or by any illegal means, the full amount will be deducted when you purchase UC legally in-game or through https://www.pubgmobile.com/pay.

For further information you may contact the in-game customer service. Refer to subpoint 5.4 in #faq for further information.