questions

[celest latch]

hello, I can't exchange my 4 fragments of the old classic box because the exchanger is gone, what should I do?

[feral sonnet]

Hey guys, I have a problem, and I hope to solve my account. I don't know if it exists on any country. I hope to change it to the Arab countries because I live in Saudi Arabia. Note that I do not have a button to change the country.

Hey guys, I have a problem, and I hope to solve my account. I don't know if it exists on any country. I hope to change it to the Arab countries because I live in Saudi Arabia. Note that I do not have a button to change the country.

[steel wagon]

Hi

my account was blocked that I seemed to be playing with cheaters. It's not my fault, I don't know who the cheater is

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steel wagon.

[tame terrace]

Trying to buy it with my debit card but it's not working. Any solution?

[autumn crystal]

Hey recently the sound is a problem. I will see red gunshots on map but hes behind me or car infrnt but hes behind. Its really ruining my gameplay

[autumn crystal]

Buy google play card instead

[nimble meadow]

Dear @polar marsh , I want you to help me. My Twitter account has been banned and I can't login to Pubg, I really want to login to my account. spent a lot of money on the account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nimble meadow.

[iron warren]

Dear @polar marsh, I lost access to my account because my social media account was hacked. I would like to get my account back. help me please.

[chilly spade]

You may contact the customer support of the social media linked.

[warped magnet]

Hello, where can I contact about account hacking??

[untold path]

Hello @polar marsh , help me fix this. I can't join any Other Games such as Sniper Training, War or Quick Match. For example, when I start the match (war games) it's been matching for more than 6 minutes, while the estimated waiting time was only 37 seconds. What I've been tried to fix this so far:

1. Re-installing PUBGM & all updates
2. Disable my antivirus
3. Disable matchmatching language
   None of the above worked!

[sonic wraith]

I've to stay offline for 30 days in order to get rename card? Right

[obsidian pagoda]

Wtf, this telegram groups sell hacks

How can i report this ?

[heady socket]

Mute

[short vortex]

those r encrypted chats u cant report them for now thats all ik

[night cloak]

Hello @polar marsh my account was blocked 8 months ago for no reason. I didn't cheat, but I still got banned. Please can you help me with this I really want my account back

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[grave eagle]

hello pubg i want your ipa file

[heady socket]

ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heady socket.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @obsidian pagoda.

Please use #questions for PUBG MOBILE-related questions, @warped magnet.

[feral forge]

What is your in-game server and device?

[worthy sinew]

You can report Telegram groups using the Other option in online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[untold path]

I'm using Asia Server and Gameloop device

[feral forge]

Because emulator players are only matched with other emulator players. Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective combination and timing in your selected server, especially for emulators, if there are not enough players, your match making time will be longer than usual. This is unfortunately not something that we can assist you, if you want faster match making, you should consider playing the mobile version of the game instead.

[feral forge]

As far as I know, you may get a rename card by doing return missions for staying inactive for at least 28 days.

[untold path]

I'm understand that emulator players are only matched with other emulator players. But the weird thing is my friend is using the same emulator as me, and he can easily join 'Other Games'.

[feral forge]

Maybe you can join his team and see if you can get faster in match making.

[frozen mason]

Hi , im trying to login from another device and its tell me that i reached the limit of login devices today what should id do to login?

[short vortex]

wen the emulator guy is in a team with mobile players and the mobile players is the leader then he can match with mobile players

[feral forge]

There is a daily device login limit, meaning you can only log into an account on a few number of devices, and not more than the limit. You can try again after 24 hours has passed, and use a device that has already logged into the game in the meantime.

[weak nymph]

What can i do it is not mine mail

[storm flume]

Please contact the customer service for further assistance, @weak nymph. Refer to subpoint 5.4 in #faq for further information.

[untold path]

I've tried this too, but when I join to his team, he and I unable to play Other Game (we've been tried to wait the matching progress for 11 minutes)

[short vortex]

If the emulator team has phone/tablet players, the lobby will have a mix of phone/tablet and emulator players. So there's the possibility of mobile device opponents, but there's a warning given to mobile players that they will be matched with emulator players and they can leave the team if they wish.

[frozen mason]

OK thank you

[weak nymph]

Im waiting for answer but maybe anibody can help me from here any supporter

[short vortex]

seems like your acc is compromised in that case u can ask for support from ingame customer services because acc related thing can only be solved from in-game support

[weak nymph]

They haven't any mail where i can send sms?

[short vortex]

there is one at the login page

[weak nymph]

In game i connected with them but i wang give more proofies as it possible

And also in korean pubg is not working metro royale what i can do

😫

[cedar vessel]

Tôi là người Việt Nam. Tôi cần hỗ trợ

[storm flume]

Please do not use languages other than English, @cedar vessel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[cedar vessel]

I need help with my account being banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cedar vessel.

[feral sonnet]

The account was created in Egypt, and I want a solution, please

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[native anvil]

If the option to change country/region settings is not available for you, you cannot switch your region.

[feral sonnet]

@native anvil If there is no solution to this problem at all

[native anvil]

You can also know more details about Clout from your Profile Page> Popularity > Details (Click on (?) For more details).

[native anvil]

Unfortunately, changing region is not possible for account that is in the EEA region.

Have you completed these missions?

[hardy cypress]

Hello, let's start with the fact that I didn’t log into this account for a long time, about half a year ago someone tried to hack my account, but in the end it didn’t work out, due to the fact that the account was linked to email, but in the end it somehow managed to ban my account for 30 days (not for cheats), now I have a reputation of 40 because of this, and it takes a very long time to raise it, I really want to continue playing on this account, could you somehow raise my reputation though would be up to 80? thanks my uid 5568640747

[quaint citrus]

can i get back my hacked account?

[native anvil]

Please send a screenshot of this achievement from your account.

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[cyan citrus]

Are you referring to the merit points?

[hardy cypress]

Yes

[cyan citrus]

Merit recovery is related to time spent playing the game and in-match performance. Repeat violations will result in merit recovering more slowly. We unfortunately cannot help you in this regard and you will need to regain merit points by playing the matches yourself.

You may get a time-limited rename card in return mission rewards.

[echo lichen]

NEED HELPI logged into game and was in the lobby. I was using my EXP cards in the lobby to level up Lorenzo when all of a sudden I got banned for 10 years. Please check it, my ID 5716126127.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @echo lichen.

[half sapphire]

This is not as urgent but, I wonder if you guys will add more Caribbean flags into the game, it's been a hot topic in my country and we've been wondering if Guyana Flag will be added? 🇬🇾

[native anvil]

Feel free to use #996458713126797405 to share your feedback and suggestions regarding the game.

[half sapphire]

Oh okay, thanks.

[native anvil]

You are welcome!

[summer orchid]

How to recover account if someone linked his phone number and enabled two step verification?

[storm flume]

Please contact the customer service for further assistance, @summer orchid. Refer to subpoint 5.4 in #faq for further information.

[summer orchid]

Who is test region?

[summer orchid]

Customer service cant help me

[native anvil]

We cannot help you with compromised accounts through the community. Also, keep in mind that your account security is your own responsibility. Please continue with the customer service.

[uncut ravine]

Guys, can i show in this chat how two enemies sitting in texture on Rozhok?

Here

In this chat

Or is no point?

[cyan citrus]

Could you please elaborate on your concern, @uncut ravine?

[uncut ravine]

I can show recording of my screen in private chat

[cyan citrus]

You can send it here, @uncut ravine.

[uncut ravine]

Okay, I'm starting the download.

The essence of the problem: my allies and I came to the store on Rozhok for coins. There we saw a lot of transport and my ally said that there were opponents somewhere here, hearing their footsteps. Then we noticed them on the map as well. We asked why they had climbed in. Then they got out and closed our square.

This is a better version. We just have one streamer ally. Sorry I didn't immediately drop this video.

[cyan citrus]

Got it! Do you have more information on how to reproduce this bug?

[storm flume]

Please do not use languages other than English, @celest latch. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[frank surge]

Can pubg do something against the illegal Indian players that are not supposed to be playing pubgm? Their country is banned already and these people are still playing the game with their cheap free vpn desyncing people

[cyan citrus]

This is not relevant. Please share a video of the issue you are facing, @frank surge.

[uncut ravine]

Unfortunately, no. There is only conjecture that this was done with the help of a bicycle collision or balls from the event.

[cyan citrus]

Got it! You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines, @uncut ravine.

[uncut ravine]

Got it
Can I just forward messages from here?

[cyan citrus]

Yes, please include the video recording as well, @uncut ravine.

[leaden blade]

hello, i just wanted to ask if there are no problems to use/log in with your original PUBG account on Gameloop...

[uncut ravine]

First or second version? 😄

[cyan citrus]

Second one seems more fitting, @uncut ravine.

[uncut ravine]

Okay. Thank you so much for feedback

[cyan citrus]

You can use the GameLoop emulator to play the game. It is the only recommended emulator.

[cyan citrus]

You're welcome!

[vocal tusk]

Hi

[leaden blade]

so does that means, i may use my original account which is linked to Facebook while i'm using Gameloop ? without risking a ban ?

[cyan citrus]

Yes, if you're not cheating or otherwise violating the terms of service of the game, you should not worry about getting suspended, @leaden blade.

[leaden blade]

okay, thanks, because i was so worried since i downloaded Gameloop, because i didn't knew if i can log in normally or not...

[vocal tusk]

Hi

@Quendi Hi

Hi

[cyan citrus]

Hello! How may we help you, @vocal tusk?

[vocal tusk]

Hi hope ur good can u help me?

Iam from dubai but my acount create on europe region option not show

??

[cyan citrus]

The option to change country/region settings is not available for the accounts registered in European continent, @vocal tusk.

[vocal tusk]

How?? Tell me bro

[night cloak]

i got ganned 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[abstract ivy]

Hello dear PUBG MOBILE AUTHORITIES, I have been playing this game for 2 years, I did not use any cheats, please review again, why should I use cheats from an account that I have been working on for 2 years, please open my account, so much effort and tons of money I have invested in the game because I trust your company, please put your hand on your conscience. put yourself in my place and decide again with my respect and love. Emre Kılıçaslan ID: 5924498674

[polar marsh]

Please refer to the private message from @polar marsh for further information, @abstract ivy.

[vocal tusk]

HI

MY ACOUNT REGION OPTING NOT SHOW please HELP

[storm flume]

Please contact the customer service for further assistance, @vocal tusk. Refer to subpoint 5.4 in #faq for further information.

[vocal tusk]

I ALREADY CONTECT HIM BUT OPTION NOT SHOW please SIR U CAN HELP ME

[green agate]

We are not able to physically change your account's information.

[vocal tusk]

SIR😩

SIR TELL ME HOW I CHANGE please

[green agate]

The only way is through the in-game customer service center since you are physically unable to change it on your own.

[vocal tusk]

OK THANKU SIR GIVE ME UR PUBG ID please

[robust wolf]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @robust wolf. Remember to read through #faq before asking questions in the support channels.

[robust wolf]

My account has been hacked and I can't log in and I have all the old account information

[storm flume]

Please contact the customer service for further assistance, @robust wolf. Refer to subpoint 5.4 in #faq for further information.

[robust wolf]

I want to contact technical support

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

Please share a screenshot of the issue you are facing.

Please try to use the Apps and sessions to log into the account and restart your game. The Apps and sessions option can be found at the bottom of the Twitter login interface.

Glad to hear that and you are welcome.

[grim eagle]

@native anvil hi do you know when the ipad pro 2022 will be fixed the game isn’t running properly

It has so many crashes and the graphics settings isnt like others.

[native anvil]

Crashes are usually due to internal storage issues. Please try the following:

1. Clear game cache one time and restart your device.
2. Try to perform a routine repair of the game from login menu and restart your device.
3. Free up some memory on your device and restart the game.
4. Uninstall some apps you do not need in your device to free up internal storage.

[storm shale]

hi

can someone pls help me this is the second time I ran into this problem

[native anvil]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance, @storm shale.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[storm shale]

I read this in the game but I play on gameloop and dont have any cheats or client in my pc neither my friends
( I m from iran and this game is filter in our country and people need to open game with dns or vpn . Is it for dns?)

[native anvil]

Please be advised that VPN usage is not recommended as it can put your account at risk of getting suspended. You may contact customer service in-game for further assistance.

[summer orchid]

How can know whos is test regions?

[opaque totem]

I need help. I can't make a payment inside the game, I get an error that my account is at risk!

How to remove the risk from the account?

[storm flume]

Please contact the customer service for further assistance, @opaque totem. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

We unfortunately don't have information in this regard.

[summer orchid]

You nothing know😂😂

[worthy sinew]

Technically you can check if 'You are not in a test region'. If you scroll down in Account Recovery (Beta), you'll find an "Account Recovery Link". It will direct you to a Hacked Account Claims section. You can check here by entering your UID/Nickname.

[limber storm]

@native anvil reply private please

[buoyant kiln]

Does anyone know what that means? And how do you solve a problem?

[cyan citrus]

Please share a screenshot of your merit system profile, @buoyant kiln.

[buoyant kiln]

The truth is that I don't know much English, maybe you could show me a screenshot?

[summer orchid]

But what is test region?

[cyan citrus]

You can find the merit system profile after you open your profile and tap on the tier icon. You can use this screenshot as reference:

[buoyant kiln]

Okay

@cyan citrus
ok what's the next step?

[cyan citrus]

Your merit is lacking. You can't play multiplayer matches (including Classic Mode, Arena, Arcade Mode, multiplayer Metro Royale, etc.), and your EXP and BP earnings will be reduced by 50%. To play multiplayer matches again, you will need to regain at least 80 Merit points, @buoyant kiln. Please refer to the Rules of Merit System for more information in this regard.

[buoyant kiln]

but why?

[cyan citrus]

What do you mean, @buoyant kiln?

[buoyant kiln]

Why won't it let me play against other people?

[cyan citrus]

You will lose merit if you are involved in different violations in the game, @buoyant kiln. Please tap on Rules and tap on Code of Conduct for more information in this regard.

[buoyant kiln]

If I killed my friend for fun does that count?

[autumn crystal]

@buoyant kiln play for a week solo ranked and u will get merit back. It happened to me

[autumn crystal]

If they report u then u lose merit

[worthy sinew]

' Test region ' where Account Recovery feature is still in beta and is not available to all players. About list of those regions where Account Recovery (Beta) is available, we unfortunately have no information on that.

[cyan citrus]

Yes, harming teammates is a violation and will result in match bans and merit deductions (the penalty increases with your tier and number of repeat offenses).

[buoyant kiln]

Why is it like this? Do I have to play every day?

[autumn crystal]

Maybe 2 or 3 matches a day

Jus build up merit

[buoyant kiln]

I understood, thank you!

[night cloak]

Please Pubg My ID For Play Map For Block screen

[cyan citrus]

Could you please elaborate or share a screenshot of the issue you are facing, @night cloak?

[night cloak]

Ok

But My Pubg name Not Gamer Azmir My Pubg name PK 卂zmir 2.0

[wicked folio]

Hello. what to do if banned for 10 years for no reason. At first I didn't understand what happened. I took the login password from a friend, I wanted to check if I could log in with his account on my phone and this one was blocked for 10 years as soon as I logged in. what to do where to go?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wicked folio.

[night cloak]

This is

[sharp sable]

Hi! I deleted my acc. How can I return it?

[night cloak]

@cyan citrus

[sharp sable]

I was Mass Affect

3-4 days ago

Number , social media and E-mail

[night cloak]

Please Pubg My ID For Play Map For Block screen

[sharp sable]

I tried to use VK ,but it's error

Nope

Thx ,dude:) I will try

Yeah,luck...

Algorithms are not about luck, yeah?)

Amen

[cyan citrus]

Please clear the game cache and restart your device one time. This should fix the issue.

[night cloak]

Ok

[fierce cedar]

So quick question
is there any way to check the total number of reports a layer has?

@cyan citrus

[night cloak]

PK 卂zmir 20 My pubg name

[cyan citrus]

Could you please elaborate?

[fierce cedar]

alright so a dude i killed in a match sent a friend request and asked if i was hacking
i said no and he said my movements and aim made him report me as a hacker
I would like to know if there is any way to see my total number of reports if any

[cyan citrus]

No, it is not possible. The reports are completely anonymous, @fierce cedar.

[fierce cedar]

okay
thank you

[cyan citrus]

You're welcome, @fierce cedar!

[twilit zephyr]

How can i recover my hacked account?

I have no access currently but have all payment info and stuff

[junior birch]

Please contact the customer service for further assistance, @twilit zephyr. Refer to sub-point 5.4 in #faq for further information.

[night cloak]

I've gotten safety observation for the 4th time in a row, I submitted the case to manual review every single time and nothing has changed, I factory reset my device nothing has changed I got a ban today again. How do I fix this?

I need help please

[native anvil]

Hello, how may we help you?

[night cloak]

Can I speak Turkish or German with somebody ?

I was banned today although I did not cheat. Im playing solo and was in the placement. I pay a lot of for this game and it is injustice. I need help.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[meager pumice]

Want more events in pubg mobiile

[native anvil]

Feel free to use #996458713126797405 to share your feedback and suggestions regarding the game.

[meager pumice]

I cant do by myself feedback why?

[cyan citrus]

Please share a screenshot of the issue you are facing.

[crude night]

@polar marsh i' m a pubg content maker and running youtube gaming channel since years ( Channel Name =GG Gupt YT ) Recently my pubg account get banned for no reason while i do follow the rules and regulations very well and no sure if the acount get compermised or login in diffrent devices but tik tik i got ban for 10years and looking support to lift this ban post investigtion as my account worth than 30K $

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crude night.

[native anvil]

Could you please explain the issue you are facing when creating a post?

[scarlet yoke]

Hello

Any Suppport Here

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @scarlet yoke. Remember to read through #faq before asking questions in the support channels.

[scarlet yoke]

My account got banned and I don't know why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @scarlet yoke.

[velvet nacelle]

my account got ban cuz i switched playing from ipad to PC ( GameLoop ) by mistake and i have streaming in twitch my banned 10 years WHY ?????

[polar marsh]

Please refer to the private message from @polar marsh for further information, @velvet nacelle.

[versed crystal]

got a random 1 week ban last night and it said i was “teaming with cheaters multiple times” which i know i obviously have never even played with hackers or cheaters, so how come i got banned now since i have been playing this game for 5 years?

is there anybody i can speak to about this random ban?

[storm flume]

Please contact the customer service for further assistance, @versed crystal. Refer to subpoint 5.4 in #faq for further information.

[vocal tusk]

HI SIR Can i change europe region option in future

[worthy sinew]

If you have selected a region from the European continent while creating the account or switched to one of the regions in Europe, you will not have the option to change your in-game Country/Region due to the General Data Protection Regulation (GDPR), as long as this law exists.

[vocal tusk]

YNVK BRO IN future CHANGE OR NO

[compact sigil]

I need help. My account has been banned under the pretext that I formed a team of cheaters. I did not and will not intend to cooperate in this matter, especially since I am a content creator and old in the game. I spend a lot on my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @compact sigil.

[languid comet]

figured out my problem

ik u guys prolly cant do anything ab it i understand but i will do things on my own to try and get it back

[vagrant tulip]

No

It’s a law

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance, @night cloak.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[languid comet]

if u guys cant help i understand i will take things from now on and will ask any help if needed

[night cloak]

This is my 4th time I've gotten a safety observation, I've tried contacting in game support but they just have automated responses and end the conversation once I ask for help.

[cyan citrus]

We cannot help you with this through the community. Please refer to my previous response again, @night cloak.

[carmine island]

Hey i lost my pubg account can someone help me please?

[storm flume]

Please contact the customer service for further assistance, @carmine island. Refer to subpoint 5.4 in #faq for further information.

[thin granite]

Hello

This has been stuck on 13 days for the past 5 days.

How to fix it?

[feral forge]

Meaning that you have only logged into this game account for 13 days in the pass month, November.

[thin granite]

So, does that mean it has reset?

I have to log in 15 days again?

[night cloak]

I'm so mad, how am I supposed to talk to an agent if anytime I say I want to talk to an agent the conversation is ended by the bot ????????

[median vale]

I got banned and I don't know why I Just buy RP 😭
Why Iam banned I played normally

[polar marsh]

Please refer to the private message from @polar marsh for further information, @median vale.

[maiden pecan]

I need help i got a bug where when i throw my grenade or smoke the low toss and high toss button is not showing

[hexed helm]

My account is hacked and I can’t login through number

[storm flume]

Please do not use languages other than English, @sturdy wigeon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hexed helm]

While login with Twitter and vk it open new account how??

In my Twitter their is still counted app but while login it open new account

[worthy sinew]

Use the Apps and sessions to log into the account and restart your game. The Apps and sessions option can be found at the bottom of the Twitter login interface.

[night cloak]

Didn't help, after I log in do I close reset or do I close Twitter and then reset

[hollow sandal]

Where can I ask for help for hacked account?

[meager pumice]

"A bad network request has occurred, please try again later"

[split wharf]

@feral forge hey my account is in USA region this event " grubhub drivers wanted" is not showing why? Only " grubhub reedem code" event is showing as u can see in screenshot right below last one

I did routine repair too still not showing why?

[normal gazelle]

Hello

My id is hacked

I want some help

[tame anvil]

what a joke ! since when does pubg mobile has security system ?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you might consider enabling secondary verification through your Account settings of the game, @hollow sandal and @normal gazelle.

[cyan citrus]

It does. Is there something we can help you with?

[cyan citrus]

Please update your Discord application in your Play/App store.

[tame anvil]

okay. can you explain why I got banned twice and unbanned twice ? and not even an apology from Tencent for their mistakes twice ?

[meager pumice]

Thanks for help now works

[cyan citrus]

Is it only happening for you or everyone else with the same region?

[cyan citrus]

Accounts are suspended due to violation of the terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. Please refer to the information provided in #faq sub point 2.12 and avoid asking questions regarding account suspensions.

[cyan citrus]

You're welcome!

[cyan citrus]

Do you mean that when you log in with your Twitter, it redirects you to create a new PUBG MOBILE character and does not log you into the PUBG MOBILE account that should that was associated with your Twitter before?

[tame anvil]

do you even read my chat ? Please read this CAREFULLY !
My account is back now. They unbanned me. I have my account now. And I've checked the #faq, it doesn't say anything what will happen if Tencent wrongfully suspended my account. They banned me in 2019 for 10 years, then unbanned my account after 3 months waiting. during that 3 months, I lost lots of money and hours. Then in 2020 same mistake again, they wrongfully suspended my account for 10 years, but this time it took 2 years for them to unbanned my account. I clearly did not violate their terms of service or use any cheat/tools whatsoever. Clearly it's their fault. They rely on manual review reports which doesn't make sense and is unfair on any level. And you saying pubg mobile has security system ? what a joke !

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tame anvil.

[night cloak]

Yep

[cyan citrus]

It means that either you are using a different social media account or the linked social media account was removed from your PUBG MOBILE account, @night cloak. For further assistance with this, you may reach out to the customer service in-game.

Please do not include your personal information when you send messages here. Regarding your issue, please try to change your password of the login method you are using or contact the customer service in-game for further assistance.

[iron zodiac]

Bro you don't wanna answer me? i told u i have 60 gb free

[cyan citrus]

You have already been answered, @iron zodiac. Please avoid asking about the matter.

[night cloak]

In game support is absolute bs and doesn't even help lmao I can't even talk to a person it's just a bot with the same answers

[iron zodiac]

But it didn't fix,even it got worse

[cyan citrus]

Your account security is your own responsibility in the fist place. We cannot help you with account related issues through the community. Regarding the customer service, you may record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[cyan citrus]

Then please upgrade your device or contact the customer service for further assistance.

[iron zodiac]

Okay thanks for your patient❤️

[night cloak]

Everything I say I want to talk to an agent the bot gives me some issues that I can choose and if I say they didn't help it just ends the convo

[cyan citrus]

You should not skip all the available options in the customer service FAQ or the conversation may end up being closed, @night cloak.

[split wharf]

Don't know about others but i saw on YouTube some people's are getting this event in usa region but my account is also in usa region it doesn't shows.

[cyan citrus]

Are you currently located in United States, @split wharf?

[split wharf]

No but account is in usa region my friend account is also in usa region but he is not in usa still that event is showing in his account not mine . Mine account showing only this grub hub redeem code event

[storm flume]

Please contact the customer service for further assistance, @split wharf. Refer to subpoint 5.4 in #faq for further information.

[faint ridge]

Hello when bones challenge will activate in Japan region ?

@static sleet

[twin solstice]

Hi i have accidentally exchanged the wrong stuff in hola buddy

Is there any way to undo it?😭

[sick shale]

Unfortunately not.

[twin solstice]

😭😭😭😭😭

[faint ridge]

Now it impossible

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @faint ridge.

[twin solstice]

I just need 10 more coins

😭😭😭😭

Spended on crate

Voucher

Any other way?

Totally impossible?

[sick shale]

Yes.

[twin solstice]

Sucks

Thanks anyway

Am I right to say even if I write to pubgm also no way?

🥲

[vagrant tulip]

Yes

[faint ridge]

Yes

What did u redeem

[twin solstice]

Stupid crate voucher idk what I was thinking🥲

[faint ridge]

I play global 😑😑 version

[sick shale]

You may contact the customer service in-game for further assistance. Bonus challenge is available for certain regions only.

[faint ridge]

Okay let's see

[faint ridge]

Also idk why I am banned in crew

Thanks for u mute

[sick shale]

This is a result of previous cheating behavior.

[faint ridge]

It automatically mute me

[faint ridge]

I didn't cheat

What the reason

[sick shale]

You may contact customer service in-game for further assistance. We cannot help with that.

[faint ridge]

"you are banned from crew"

Okay

[faint ridge]

So it only banned from crew right am I able to play bonus challenge

[sick shale]

Cheating behavior may result in suspension from other events as well, but not in bonus challenge as far as I know. You can try yourself anyways.

[faint ridge]

Is it for this

My device is root

[sick shale]

If so, then this message is for you.

[clever tendon]

My pubg Global id ban without any reason...
But why?
It's my 4 year emotions..
In a classic match it was ban🥲
Please help

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @clever tendon.

[sonic wraith]

Ok, JazakAllah

[scarlet yacht]

Hello, I have such a problem, I lost my phone and there was a SIM card in the NCM, and now I can’t log into my account because I need to confirm the secondary verification through the phone number. Is there a way to remove the secondary check?

[native anvil]

If you saved the backup verification codes somewhere before, you may use them to access your account, if you haven't saved them please contact in-game customer service for further assistance.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[lime wadi]

In win 10 , always this problme ,when pc off suddenly then pubg mobile all data corrupt and again need download back ,classic graphics pack and recommend pack, system resource pack😒😒@native anvil

@polar marsh In win 10 , always this problme ,when pc off suddenly then pubg mobile all data corrupt and again need download back ,classic graphics pack and recommend pack, system resource pack😒😒

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[lime wadi]

But data is inside game pubg mobile ,not in gameloop @native anvil

[native anvil]

This problem occurs from the emulator, when the computer or the emulator is shut down in the wrong way. For further assistance with GameLoop, please visit their website or Discord server.

[fierce cedar]

Alright i have a question lol
is there any reason i get better ping on north american servers than south american although i am from south america and im currently living in south america?

like is that an issue on my end or???

[unreal plank]

My device ( iPad mini 6 ) and am not hacker so why i face this issue

[versed crystal]

joker, you are not the only one i received one mid game two days ago and received a 7 day ban

and im not friends with any cheaters or hackers so this is a random ban that makes no sense

[polar marsh]

Please refer to the private message from @polar marsh for further information, @versed crystal.

[native anvil]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[unreal plank]

Ok but now two or three time and same problem i face

[native anvil]

Are you facing high ping issue?

[native anvil]

We cannot help you with this through the community. Please contact in-game customer service for further assistance.

[glass saddle]

Hello, today my girlfriends applied for account deletion within 7 days is it possible to cancel this?

[worthy sinew]

To withdraw the account deletion request (IOS), please login into your account within 7 days and select Yes to confirm the withdrawal.

[hybrid zephyr]

When POCO F3 will support 90fps ??????

[hollow kite]

@native anvil @polar marsh

This date corect ??

[storm flume]

Please refer to this channel's pinned messages for further information, @hybrid zephyr:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[steel crystal]

my account was hacked and all my social media was unlinked

[cyan citrus]

Is this related to Esports?

[steel crystal]

bro the customer service is azz

[hollow kite]

Yes bro

Pmnc

[cyan citrus]

We unfortunately cannot help you with compromised or stolen accounts through the community. Please contact the customer service of your social media accounts and customer service in-game for further assistance. Your other option is to create a new account and continue playing the game.

[hollow kite]

@cyan citrus

[cyan citrus]

For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @hollow kite.

[steel crystal]

yea i know its just customer service doesnt know what it’s doing

[hybrid zephyr]

When POCO F3 will support 90fps ??????

[cyan citrus]

Refer to this response, @hybrid zephyr.

[hybrid zephyr]

How ???

[cyan citrus]

What do you mean, @hybrid zephyr?

[next crypt]

Hello, I'm trying to report some cheater on youtube and i was filling report forms and it says here down the below.

[cyan citrus]

You should only use the channel identification as highlighted in that screenshot, @next crypt.

[next crypt]

How do i do that please?

[hybrid zephyr]

I need to talk with anyone i need to know When POCO F3 will support 90fps my phone support 120fps but in game just 60fps

[cyan citrus]

You may use a service like https://commentpicker.com/youtube-channel-id.php to acquire the necessary identification.

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[next crypt]

It's pretty easy, Thanks for the help.

[cyan citrus]

You're welcome, @next crypt!

[hybrid zephyr]

@cyan citrus prossesor of POCO F3 is SD 870

Why in game just support 60fps ??

[cyan citrus]

Please refer to my previous message again, @hybrid zephyr.

[hybrid zephyr]

I just do but i wanna know when ??

Im asking from 2021 🥲

[cyan citrus]

If your device does not support the 90 FPS option despite of meeting the aforementioned requirements, you may submit the form and wait patiently, @hybrid zephyr. We cannot help you with that any further through the community.

[hybrid zephyr]

Who should I speak to about this?

I do not want to wait . I have been waiting for more than a year

I want someone to give me a solution, I don't want someone to tell me to wait

[cyan citrus]

If you have already submitted the form, your only option is to wait patiently, @hybrid zephyr. Should you still require further assistance with this, please feel free to contact the customer service in-game. Please avoid repeatedly asking about the same matter after you have been answered.

[hybrid zephyr]

Really !!!

Ok 👎

[silk pendant]

Hello!
I can’t sign in to my account, bcz I lost my password from social media. How could I get back my account?

[cyan citrus]

What is the social media account you are using, @silk pendant?

[silk pendant]

Vkontakte

I registered in 2019, after that I changed my phone last year and didn’t play after that

[cyan citrus]

Have you tried to reset your password, @silk pendant?

[silk pendant]

Yes, but problem is that I have no access to that social media anymore

[cyan citrus]

Did you have any other social media account or login method linked to your PUBG MOBILE account, @silk pendant?

[silk pendant]

No

[cyan citrus]

In that case, you will first need to recover access to your login method by contacting the respective customer service of that social media account: https://vk.com/. Your other option is to create a new account and continue playing the game, @silk pendant.

[silk pendant]

If I will send you the link to my account in PUBG, can’t you help me?

[cyan citrus]

No. We unfortunately cannot help you with account related issues through the community, @silk pendant.

[silk pendant]

Okay, thanks

[cyan citrus]

You're welcome, @silk pendant!

[rugged rose]

How much can you ignore the winners of the PDP. Waiting half a year for money is not cool
@lime juniper @cyan citrus

[hollow trellis]

Bro my account just banned due to unstable internet
directly for 10 years what do i do I didn’t even use any 3rd party apps or anyting

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow trellis.

[wraith valley]

Hey, uc station event doesnot popup in my android. Any idea on this. I see the uc station event in iphone

[native anvil]

Please share a video recording of the issue.

[autumn crystal]

Thus guy was playing with an emulator in pubg and game asked if ie anted to play with him now idk what that is or if my account will get banned for playing with him

[grizzled shadow]

@polar marsh Hello PUBG MOBILE team, if I do not use any cheats on 06 12 2022 22:16, I have been banned, I ask you, my dear PUBG MOBILE team, to help me, with my best regards, [e-mail] ID:51221026987

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grizzled shadow.

[native anvil]

Do you refer to this message?

[autumn crystal]

Yesss that one

[sturdy lake]

Hey everyone!
Does anyone have any idea why the observation period keeps bugging me? And please don't answer with the faq or in-game support, they are both useless, in game support is a joke, the bot keeps closing the conversation.

i get it, the socalled automated system detects abnormal behavior, whatever, it's actually triggered by getting reports from other players. But, if there are 1,2,3 consecutive observations on the account, and nothing is found as cheating, why it keeps popping up?

[native anvil]

This does not mean that you will be banned if you play with someone using an emulator, this is just a note that you will meet players using an emulator in matches, not mobile players.

If one emulator player matches with a squad of mobile players, the entire squad will play on the emulator server.

[autumn crystal]

Ohh okay thanx i was worried bout my account....

[summer orchid]

@sturdy lake where are you from?

[sturdy lake]

Romania

[native anvil]

Unfortunately, as you know we are not affiliated with customer service, we cannot help with this. You may need to reply to bot's queries to contact to support representative.

[sturdy lake]

First, thanks for the reply. Second, how to affiliate or get the bot to ask me anything?

[fierce cedar]

Yea
in NA my ping is 135 and in SA its 200 although im currently living in SA

[native anvil]

You can explain your issue and add all the details, questions will be asked from the bot in order to better identify the issue, after answering it, provide additional details until reviewed by the customer service.

[native anvil]

Are you playing on the server closest to your physical location?

[sturdy lake]

oh, yea, i did that, several times this weeks. and nothing happens, i get no response. and the only way to actually be able to send a message of my own was to make a complaint in the feedback section of the support bot interaction.

[fierce cedar]

currently no, as the server closest has extremely high ping, higher than the one i am currently playing on

[hidden sail]

Hii, I switched my server from Europe to North America, which caused my rank to be bronze. I can't play rank with my friends, but it will take 14 days to change. What should I do...

[native anvil]

Unfortunately, you will need to wait for the 14 days cool-down to be over before you can change your server again.

[hidden sail]

Does changing the server cause the rank change too?

[sturdy lake]

it does

different servers, different ranks

[hidden sail]

thanks

[native anvil]

Have you tried to connect to a better internet connection?

[olive shoal]

I can't play well. Every time I play for 2 hours, I am put under 24 hours of surveillance, and this is the case every day. I hope to solve the problem
انا لا اسطيع العب جيدا كل ما العب 2 ساعة يتم وضعي 24 ساعة تحت المراقبة وهاذا الحال يوميأ ارجو حل المشكلة id:51778537302 (edited)

[storm flume]

Please do not use languages other than English, @olive shoal. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fierce cedar]

Yes i have but south america still give me higher ping than north america

Also in the same breath, i dont understand how the internet connection would make the closer server have a worst ping than one further away

[native anvil]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance, @olive shoal.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[olive shoal]

I appreciate your efforts, but I am being monitored a lot and I don't use any cheating tools

[native anvil]

You may contact the customer service in-game for further assistance.

[olive shoal]

I can't locked please help

[green patio]

I was banned for no reason. I was playing a game while I was on the plane. I was banned for 10 years. Please help and make the right decision.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @green patio.

[fierce cedar]

so if i say
i was banned
that activates the bot?

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[olive shoal]

There is no site to communicate with moderators immediately

[native anvil]

Customer service is only available in-game or at [e-mail]. Keep in mind that the only recommended way to contact the customer service is through inside the game. E-mail is only meant for general queries.

[pure star]

report link?

[native anvil]

Do you want to report content or report cheaters?

[pure star]

cheaters

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @pure star. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pure star]

thx

[native anvil]

You are welcome!

[potent gulch]

Hello my name is: M5〆ＳａｙＫｏ
My account has been banned
Without apparent reason and ihave not violated the terms and.Have not violated the terms and conditions of the game and ihope that my accont will be returend .ilove PUBG and resnect yourPolicy very much.
Please re-activate my account so ican enioy playing again.
This my account:5802099142
Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @potent gulch.

[wispy nexus]

How can I recover hacked pubg account, is there an email available for recovery.
#questions

[storm flume]

Please contact the customer service for further assistance, @wispy nexus. Refer to subpoint 5.4 in #faq for further information.

[wispy nexus]

The customer service is just a bot and does not help at all.
#questions

[native anvil]

Hello, how may we help you, @lyric nymph?

[jolly depot]

I know

[native anvil]

You may need to reply to bot's queries to contact to support representative.

[jolly depot]

How do get help from them

[proper palm]

I need help support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @proper palm. Remember to read through #faq before asking questions in the support channels.

[native anvil]

Hello, how may we help you?

[jolly depot]

My email was disconnected from my game link unknown reason now I can't log in or get verification codes for password reset or verification code

[wispy nexus]

I do not connect to any support agent.

[proper palm]

I was playing a game, I was monitored for 24 hours, I played Game Solo, my account was banned for 10 years, this id is 51818460552

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proper palm.

[lyric nymph]

my Account Will Be Banned For Violating Regulations

[wispy nexus]

I do not connect to any support agent. @native anvil

[native anvil]

Please reach out to the customer service so they will be able to help you with this. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[jolly depot]

Was at helpshift says email not stored

No thay don't...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lyric nymph.

[jolly depot]

I can't get through thay end the conversation before helping

[native anvil]

Please try to contact them again. We are not affiliated with Customer Service, we cannot help with account-related issues through the community.

[native anvil]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game. The e-mail is only meant for general queries, not account related issues.

[jolly depot]

My self and google have emailed I have tried so many times to get help i. Game It never worked... ever

I know

My account was hacked last year I have spoke with a real representative through email just can't figure out how to get a response from the new people...

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[jolly depot]

Thank you for your advice.
I can only hope they care enough to fix this

Probably not... 16 months iv begged for help to get my seson 2 account back and got know where. Figured I'd spread the good word and appreciation. Maybe it'll make someone save 20k

[trim turtle]

Where can I change country/region ?

[jolly depot]

I'll be posting this a few time to try to prepare others

[cyan citrus]

You can do it through your Account settings of the game.

[jolly depot]

Top of first page in settings top right side of page

[trim turtle]

I can't change the region

[cyan citrus]

What is the issue you are facing, @trim turtle?

[trim turtle]

and so, I want to change the region to Russia because there are not many good events with skins in my region, but I can’t just change

my friend had an event with a good skin but I didn't have it, most likely it was because of the region

[cyan citrus]

I understand that you cannot switch your region, but what is the issue you are facing when trying to change your country/region settings? Please add more precise details about the issue, @trim turtle.

[trim turtle]

I just can't change country

other people have this button but I don't

[native anvil]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[trim turtle]

Okey
What if my friend has events that I don't have?

[native anvil]

Some events are available in certain regions. You need to be in that regions to access these events.

[trim turtle]

..

Well thank you

[drifting carbon]

Good evening! I would like information about not finding matches in First Person on the South American Server. Can you help me to resolve this issue please? Thanks!

[native anvil]

Matchmaking depends on player activity. If there are currently not enough players in the queue, matchmaking may take longer than usual. You may try to switch to a different game mode or map.

[modern crown]

Hi can some one help me please ?

[native anvil]

Hello, how may we help you?

[modern crown]

I have problem with my acount

[native anvil]

Please state your issue.

[honest bloom]

My account has been hacked and changed the information

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[honest bloom]

I can’t enter the accounts anymore 💔🥺

[native anvil]

You can contact Customer Service from the Login Menu: Select Help in the top-right corner of the login menu.

[honest bloom]

Ok thank you

[native anvil]

You are welcome!

[gentle wigeon]

Hello I have such a problem I apal the Conqueror in a duo with a friend got us means to Asa and I fall under suspicion with violations although I did not violate anything and cheats all sorts of things did not use 2 weeks goes with me do not remove this suspicion in the same way in me the ban stands for 10 years on popularity that is can not throw to anyone how to solve this problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gentle wigeon.

[upper thunder]

Hallo my account have ban and i am not use any hack please help my my id is:5342285093

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upper thunder.

[brazen crag]

My account hacked and the Hacker put his phone number and I can't open my account now

[storm flume]

Please contact the customer service for further assistance, @brazen crag. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @balmy seal.

[night cloak]

I got banned for Modifying the game code or data but i don't do anything or have reason to ban after i update the game i got the ban after login for 2 hours and the ban time 10 years unfairness.i play the game on this account 3 years and i need help to fix that problem please my id is 51223081013 and named MaHERCO个UP now what i do next

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[dense bramble]

For How much distance can we hear cooking grenade?

[zealous brook]

Hi there my previous account has been hacked and banned by the hacker due to the use of third party apps. For any chance I could recover it? I can review every information to prove that the account is mine. UID: 5991658612

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zealous brook.

[summer orchid]

Same

[karmic oasis]

Hi my pubg account has been banned for using hacks,but I can sure you that I have not done anything wrong or use any plugins please recheck my account. 5771953340

[polar marsh]

Please refer to the private message from @polar marsh for further information, @karmic oasis.

[faint patio]

hello @polar marsh , i want a moderator or any engineer to make a software that gives you the access to my computer.. and come check by yourself if i did anything wrong .. for real because i bought a brand new computer .. my pc and my playing is totally clean and your observation period keeps following me.. i wanna know why... here is my ID 5594940010 and please for the 8th time come access my PC and see by yourself

[vagrant tulip]

Which emulator do you use?

[faint patio]

i am using gameloop

[vagrant tulip]

Latest version?

[faint patio]

yes the latest version.. i get observation periode 3 times every single season .. i wanna up my rank i love this game so please don't destroy my feeling for this game

i don't use any software except LED by AURA and MSI headphone software + anti virus norton updated and AI Suite asus republic of gamers for fans and cooling ..

@here please any one who could help i beg you !

[vagrant tulip]

Can i have a screenshot of the version and the link you used to download the gameloop

[faint patio]

ok here is the link https://www.gameloop.com/

[vagrant tulip]

Latest version is 4.1.126.90

Make sure you update to latest version

Also regarding the observation period you must wait until it ends or you may file a claim ingame.

[faint patio]

this is really annoying .. i don't know how a big company as yours do not ban hackers directly but instead they make clean people hate the game by banning us for no reason... 24 hours in observation period i can't up my rank that way...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @faint patio.

[subtle bison]

Why can’t I turn on Top Highlights moments feature? I’ve been playing this game for 4 years and I’m not qualified?

[mortal apex]

Please do not self-promote here, @unreal cedar.

[hollow quest]

Is there a pubg discord for arabs

[cyan citrus]

You may refer to #735483472432594994 sub point 3.1 for a list of regional communities, @hollow quest.

[night cloak]

مرحبا

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

وجع

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Hiiii

[short meadow]

Hello, my account has been banned for a year. Can I know the reason?
id 5207907097

[polar marsh]

Please refer to the private message from @polar marsh for further information, @short meadow.

[bright sierra]

That's in the settings

[young finch]

Hello @polar marsh my account got banned 5606437111 can you help me ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @young finch.

[tranquil moon]

I have a problem in my in-game ping. Even though when I use the speed test app, the ping is 8 and when I contacted the internet provider, everything was good. When I login into the game, the ping reaches an astonishing 96 and 114, and much higher. I didn't change my server, and my ping was constantly 20 before. This problem started to happen yesterday. My server is Middle East and the ping is around 100, but when I look at the settings, my ping in Europe is 80, like how??? My ping has always been 20 in the Middle East

[broken cosmos]

Anyone who wants to play sensible rush gameplay can send me a friend request

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @broken cosmos.

[tawdry python]

Good day, where can you register for tournaments?

[stoic spindle]

This player is cheating in bouns challenge in solo and Allied with another player @polar marsh @storm flume

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @stoic spindle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[cyan citrus]

You may look for community-organized PUBG MOBILE tournaments in #tournaments.

[hardy knot]

Will you guys ever bring back that lizard roar upgradeable?

[native anvil]

Feel free to use #996458713126797405 to share your feedback and suggestions regarding the game.

[wraith dune]

How can i fix banned 1 day problem ( safety observation period )

[native anvil]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[wraith dune]

Ok

But i have never cheated in game

[native anvil]

You may contact customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[wraith dune]

Ok. thank you i'll try

[native anvil]

You are welcome!

[strong coral]

Hello guys, i have some problem, i play on pubg all time using my facebook account which was connected to google aunthentificator, but i delete google aunthentificator and don't can log in facebook? How to restore an account if I do not have access to Facebook. I know password to facebook but don't have aunthentificator program and don't can restore account

[native anvil]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help.

[strong coral]

I try do it two weeks but don't can

Help pls

[native anvil]

Did you save the backup verification codes?

Have you tried other login methods such as a verification message on your number/email?

[strong coral]

No

I try now number login

Do you can check which account is connected to email or number which i send in your direct?

[native anvil]

I can't, also you should not send your information/data to anyone.

[coral spoke]

Can sum1 tell me what this is

[potent star]

Hello everyone,
For a little while now, I cannot "deactivate" auto adjust Graphics Settings. It's always on, and it won't let me save the settings when i switch it off.
I'm mostly streaming competitions (not playing), and everytime, PUBGM asks me to reduce GFX while in game.
I have the exact same phone as my GF, a ROG phone3, and she doesn't have this issue.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @potent star. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[junior grove]

ji

hi

i changed the colorblind graphic setting but it wont apply

help

[native anvil]

Have you tried to perform a routine repair of the game?

[vapid folio]

why i only get 10 mins ban im bored. i dont use any hacks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vapid folio.

[fiery plinth]

Matchmaking is taking forever to start. I've tried restarting the game but it's still the same. Please help

[native anvil]

Matchmaking depends on player activity. If there are currently not enough players in the queue, matchmaking may take longer than usual. You may try to switch to a different game mode or map.

[fiery plinth]

I've selected all 10 maps

[native anvil]

Can you try changing to squad and selecting only one map?

[fiery plinth]

It starts instantly when I switch to team matches. I don't wanna play squads or duo. I'm trying to rank in Solo.

[native anvil]

For the matchmaking issue, this is not much we can help with as it totally depends on players' activity. You may now play in different modes, and try to play in solo mode at another time when there are many players available.

[spark nebula]

Please my account got banned for no reason, i have not changed any files and i always download the game from play store and didn't modify any files, i'm playing from season 1 and i know if anyone using cheats in anyway he got banned, now me who didn't cheat or using third party apps got banned for no reason
Please help me recover my account, please review my game play and my client and unban my account
Game ID: 546840014

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spark nebula.

[exotic atlas]

My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible😭 🙏 .
ID: 5547950979

[polar marsh]

Please refer to the private message from @polar marsh for further information, @exotic atlas.

[dim yarrow]

My account has been hacked and the hacker linked the account to his email

[dense orbit]

Hello pubg,

I have a problem with region button and I clearly know the reason of this problem but my location has been changed from“ Europe Netherlands “ to “Asia Saudi Arabia”

I tried many times to find solutions but all I got is NOTHING and this makes me sad because I can’t play vs my real region players .

I can show you many proofs that I am in Saudi Arabia to solve my problem .

Please find me a solution.

I know that Europe rules has been changed and that’s why we don’t have a changing button but i ain’t in Europe for the moment and I need to change my region to my real region .

Thank you.

In-Game ID : 578933222
Device : IPad Pro (3rd gen)
Wi-Fi/Cellular : STC Wi-Fi
Country : Saudi Arabia

[native anvil]

If the option to change country/region settings is not available for you, you cannot switch your region. The option is not available for the accounts registered in European continent.

[dense orbit]

Well sir I ain’t European I traveled there for couple of months I changed the region by mistake I also have proofs about my location and I’m out of Europe too .

I wanna be ranked but I can’t because of this problem please I need a solution

[native anvil]

As long as the General Data Protection Regulation (GDPR) law exist, you cannot change it.

[cosmic imp]

S22 ultra Time will come 90fps for s22 ultra exynos? When I talk to samsung it says you have to make this change.

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[cosmic imp]

my operating system is exynos

[tranquil moon]

.

Can someone help with this?

[vale sail]

I lost my acces to my account what can I do?

[mystic shadow]

I can't log in

@static sleet

[worthy sinew]

Please contact the in-game customer service for further assistance. Refer to sub-point 5.4 in #faq for further information

[light palm]

Hey , Im back in pubg i got ban in 2020 , i didn't cheat it was a glitch in my game and i flew with car and i got ban i want to get unban to start play again if its posibble thank you!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @light palm.

[night cloak]

Hey! I made pubg a few weeks ago and purchased the battle pass. I randomly got signed out and it’s saying my password is incorrect but I have it saved so I know that’s the password. I signed up through phone number and tried to reset my password but I’m haven’t been receiving the code through text to be able to reset it. Is there anyway I can get back into my account and not lose it? Thanks!

I contacted customer service through email and no response, also through the app but thats automated and it says to reset with the text code, which I’m not getting.

[hardy temple]

Can I post PUBG MOBILE BETA images /videos at #media ?

[hardy temple]

Also I want to say my device IQOO 9T supports HAPTIC FEEDBACK but still it's not enabled by default
It would be good if I get any information regarding it

[olive flax]

Hello

Thanks to the application called gspare on my Huawei tablet, I use google play applications, but when I try to log in to your game from both my own game and another game, your game directly perceives it as 3rd party software and suspends my accounts. I would be glad if you could help me how to solve this situation. and currently banned on my two accounts until 6 02 2023. PLEASE HELP @polar marsh

[rocky fossil]

I can't change my username with rename card

[cyan citrus]

What is the issue you are facing, @rocky fossil?

[cyan citrus]

Please share a screenshot of the issue you are facing.

[rocky fossil]

I want to rename my name to ᓱITSᒮSVDᒳYTᓴ but it doesn't work

[cyan citrus]

The interactive haptics system is currently not available for all the devices. Please refer to the pinned messages of this channel for more information in this regard.

[cyan citrus]

I understand, but what is the issue you are facing when trying to change your name? Please add more precise details about the issue or share a screenshot.

[rocky fossil]

Look it says this but that is not what I want, the symbols are gone

[cyan citrus]

We unfortunately cannot help you with account related issues through the community. Please keep in mind that it is always recommended to connect your PUBG MOBILE account to more than one login methods. Regarding the verification code, you may try again at another time as there is daily limit to receive the verification codes. If the issue persists, please reach out to the customer service again through in-game for further assistance.

[cyan citrus]

Some special characters may not be supported.

[rocky fossil]

That's weird the app I use says it does

[cyan citrus]

Hello! Apologies for the delayed response. Please mention your country and the device you are using.

[cyan citrus]

Apologies for the delayed response. Unstable in-game latency should be because of unstable internet connection. Please try to switch between cellular network and Wi-Fi or try to switch to a different network. Also, try to reset your device network settings one time. If the issue persists, please contact the customer service in-game for further assistance.

Please share a screenshot of the current progress of the achievement missions.

Did you not complete any of the missions, @winged laurel?

Did you try to complete the missions in ranked game mode, @winged laurel?

If you can record a video that will include the part when you finish the achievement mission and uncompleted mission in your profile, you may submit a report of this through #996546243859853424 in compliance with the channel's guidelines, @winged laurel.

[night cloak]

Hallo guys, can anybody help me, I'm having a problem with the Game ac tool app. I don't know where can I get the username and the password

[night cloak]

@cyan citrus , can you help me?

[cyan citrus]

Is this related to Esports, @night cloak?

Could you elaborate?

[night cloak]

Yeah, me and my crew we just registered in the pmnc 2022 Iraq, but we have a problem with sign in to the game ac tool

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding Esports: https://discord.gg/esportspubgm, @night cloak.

Please try to update your Discord application in your Play/App store, @winged laurel.

Sure, @winged laurel.

[rocky fossil]

Still all symbols doesn't work

✶ITS⌈SVD⌋YTシ I tried this too

[cyan citrus]

You can try to minimize the letters in your name, @rocky fossil.

[rocky fossil]

Ok

[rocky fossil]

Nope still doesn't work

[cyan citrus]

Then please use the name without any special characters, @rocky fossil.

[rocky fossil]

Oh

Isn't it possible

[cyan citrus]

Only the last special character is supported here. Remove other special characters and it should work. As I have mentioned previously, some special characters may not be supported.

[rocky fossil]

Is there a website or app you can recommend?

[cyan citrus]

No, @rocky fossil. Please feel free to browse the internet for it.

[rocky fossil]

Ok thanks

[olive flax]

It's turkısh language

Help me please quendi

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @olive flax.

[olive flax]

Quendi EN |

Your account has been temporarily frozen due to unusual activity detected in your emulator. Please update your Emulator to the latest version.
Open on 06.02.2023 15:57:27

[rocky fossil]

I got it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @olive flax.

[rose estuary]

Hello bro

Any admin avail?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rose estuary. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Thank you

[cyan citrus]

You're welcome, @night cloak!

[rose estuary]

@cyan citrus

I need your help

Recently my account got hacked

And the hacker linked his number

But he didn’t on secondary verification

[storm flume]

Please contact the customer service for further assistance, @rose estuary. Refer to subpoint 5.4 in #faq for further information.

[rose estuary]

@cyan citrus the customer services never help me i have been doing that for 1week

Please i need your help

My account will be lost if he ons secondary verification

He daily logins my id and I couldn’t play because of that

So please if you help me urgently then🥹

[cyan citrus]

Your account security is your own responsibility, @rose estuary. We unfortunately cannot help you with this through the community. Please reach out to the customer service in-game for further assistance.

[hybrid kayak]

@polar marsh
Hey,
my account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game.
I have a channel on YouTube. I record videos of the game, open packages, and pay a lot of money in the game
This is my channel link (https://youtube.com/@ramos-gaming )
Please reconsider ban and I hope that my account will be returned .
This is my id ( 5679658975 )

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hybrid kayak.

[inner viper]

@cyan citrus it’s been nearly 2 weeks do you know when all prizes will be sent out?

[chilly spade]

You may use #copyright for more info.

[rapid rain]

I am the owner of the account with the id 5460565186 which I have banned and it has been a long time since I got into the id because of work there is no time left has anyone taken the account because it has another name and no photo I had the name lucifer and the photo from facebook please if you can open the account I have so many things and I don't want to lose it help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rapid rain.

[storm flume]

Please do not use languages other than English, @hearty depot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hearty depot]

Is there a solution to the discount problem UC ?

[chilly spade]

Can you please elaborate which problem you are facing?

[hearty depot]

When I charged the uc into my account, I got an in-game email deducting the uc

[native anvil]

If you had previously purchased UC from unauthorized websites, refunded a purchase or by any illegal means, the full amount will be deducted when you purchase UC legally in-game or through https://www.pubgmobile.com/pay.

For further information you may contact the in-game customer service.

[storm flume]

Please do not use languages other than English, @hearty depot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[molten mauve]

You can go to Arabic server pubgm mena

[hearty depot]

Can you send his link?

[native anvil]

You may refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[molten mauve]

Not allowed send link here i think

[storm flume]

Please do not use languages other than English, @fair delta. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fair delta]

(Hello, my name is Abdulrahman ...... My knowledge in the game ...... 51387224419...
1〆al3aalmy〆

.. , my account has been blocked in the game for 10 years (3650) days, my account has been blocked for this
Duration I have not done anything wrong, nor have I used any third party software, or anything other than
My ethics are in-game, I was banned by mistake and I hope my account will be back to work
Once again. ).

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fair delta.

[storm flume]

Please do not use languages other than English, @sullen owl. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[summer orchid]

Same

[spare widget]

how to unlink unknown Internal email ?

[median plaza]

#questions

[native anvil]

You may contact the customer service or use the ''help and support'' option.

[spare widget]

thanks

[native anvil]

Make sure the email: [e-mail] [e-mail] has been added to your email whitelist.

You may also check spam messages in your e-mail.

[native anvil]

You are welcome!

[meager pumice]

Whats means tmp on my feedback?@native anvil

[median plaza]

Sorry sir didn't understand what I have to do?

[native anvil]

Can you check messages in spam?

[thorn spade]

@native anvil bro

need help

[native anvil]

Hello, how may I help you?

[thorn spade]

I took Ben, but I don't know why

[native anvil]

Ban?

[thorn spade]

yes

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @thorn spade.

[thorn spade]

what ?

[spare widget]

@native anvil can you pls tell me how to answer this question
because he show me Incomprehensible numbers

what should i select

[sour ember]

Ban this hacker plz 6801299238

[native anvil]

You should choose the last date you purchased UC.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @sour ember. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[sour ember]

Thank you

[spare widget]

i cant remember

maybe february

[native anvil]

You are welcome!

[storm flume]

Please do not use languages other than English, @spare widget. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[spare widget]

ahh ok

what should i choose to select february

[visual lichen]

202202

[hazy surge]

you can help me banned for changing the game data but I didn’t do it, I only used the game bugs at most how can I dilute my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hazy surge.

[meager pumice]

Why seen @native anvil

[mortal geode]

My account was hacked, what should I do?

[night cloak]

Hello

please help, what is the solution to this problem? this is only happening on my own account, I can pay on other accounts, how will this be fixed?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you might consider enabling secondary verification through your Account settings of the game.

[night cloak]

@cyan citrus

[cyan citrus]

Please change your game language to English and share another screenshot, @night cloak.

[cyan citrus]

What is the device you are using, @night cloak?

[night cloak]

his login with the app store is not done my phone is android and no one can login to my account

Android Poco X3 NFC

[mortal geode]

How can social media help? two-factor protection was installed and a change of email and number, only the game center and VK remained from mine

[night cloak]

could it be that my account has been blocked?

[cyan citrus]

What is the login method that is compromised?

[winged laurel]

I tried to complete it again but It still didn't count.

[night cloak]

@cyan citrus ?

[mortal geode]

if you mean what I went through, then I went through VK, but alas, I couldn’t because two-factor protection.

I heard how people restore through a donation check, I have a lot of them and I can provide and in general I can provide any information that is only needed before restoring

I really want to restore it, a lot of time and effort was invested there

[night cloak]

Hey

Answer bro?

[cyan citrus]

Is your country same as where you're currently located in your Google Play Store, @night cloak? You can check it through Play Store Settings > General > Account and device preferences > Country and profiles.

[mortal geode]

I don't have google, I have an apple

[cyan citrus]

Your account security is your own responsibility in the first place. We unfortunately cannot help you with this through the community. As mentioned previously, please feel free to contact the customer service in-game for further assistance.

[mortal geode]

and you can't help? how to do everything right, the bot constantly answers me, and I need a support employee

[cyan citrus]

Are you still unable to create a post in #996546243859853424?

[night cloak]

@cyan citrus in fact, the situation is as follows, I came on a trip abroad, I am traveling from Turkey to Belgium as a tourist. i encountered this problem and I told my friend in Turkey, where I am located, to make a purchase with my account, but he also received this error when making a purchase with my account. in the next process, when I tried to connect and buy a Turkish vpn with a guest account, he accepted it, so there is a problem with my main account

[winged laurel]

Yes, unfortunately.

[cyan citrus]

The moderators of the Discord are not affiliated with the customer service. Regarding the in-game customer service, you will first need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[night cloak]

in other words, it does not make a mistake with the guest account, but it makes a mistake with my main account

I can't make purchases with my main account. I came to Belgium from Turkey and when I gave my account to my Turkish friend, the purchase is still not made. could it be that my account has been blocked? @cyan citrus

[cyan citrus]

Please keep in mind that sharing your game account or otherwise giving access of your account to anyone is against the terms of service of the game. Please refrain from mentioning about such activities here. Regarding your issue, please contact the customer service in-game for further assistance, @night cloak.

[cyan citrus]

Is there no updates available for your Discord application in the Play/App Store?

[winged laurel]

Nope. :(

[night cloak]

no. I mean, I came to Belgium for a trip, but now if I return to Turkey, that is, to my country again, he will continue to make this mistake again, but there is no problem with another account. that's what I meant

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

if the purchase of my account is blocked, how many hours can it be opened?

[cyan citrus]

The video recording you have provided does not include the uncompleted mission, @winged laurel.

[cyan citrus]

As mentioned previously, please reach out to the customer service in-game for further in this regard.

[night cloak]

i can't get to this because I'm constantly being given ready-made answers

[cyan citrus]

You will first need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day, @night cloak.

[winged laurel]

What do you mean please? I am trying to complete that part where I have to kill an enemy in a distance of 300 m or above and that is what I already recorded.

[cyan citrus]

Yes, but you should also include the part when you leave the game and open your profile and include the achievement mission that is not completed, @winged laurel.

[tepid lily]

Did you meet the tier requirements? Are you trying on classic and rank in platinum?

[winged laurel]

Oh please, I wouldn't have recorded a video and wasted your time if it was completed. I thought, a screenshot was enough.

[winged laurel]

Yes.

[tepid lily]

What’s the weapon?

[winged laurel]

Win94 (bolt action sniper rifle)

[tepid lily]

May try kar9 or m24 once

[winged laurel]

I already tried m24 in Erangel but also didn't count for me. :)

[tepid lily]

I had such issue with dead eye, it didn’t count. I had to try all guns. It counted after 8th or 9th times

[cyan citrus]

Please make another video recording that will include your career result of this match and detailed statistics and include the uncompleted achievement mission in the video recording, @winged laurel.

[winged laurel]

Alright, I will. Thank you for your time and patience.

[mortal geode]

Quendi , can ls?

[cyan citrus]

You're welcome! Please make sure that video recording will include the detailed statistics of the same weapon you have used to complete the mission.

[cyan citrus]

What do you mean?

[mortal geode]

personal messages

[cyan citrus]

Please continue with the customer service, @mortal geode.

[night cloak]

hello

i need un banned my account

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[marble plinth]

Hi, I don't use any cheat tools, I haven't broken any laws, this anti-cheat system is so ridiculous and funny, I shouldn't play for 24 hours for no reason, that's why many people are afraid to pay pubg because it gets banned for no reason.

[native anvil]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[river lagoon]

My voice has been muted for a violation? I don't curse in game so I'm at a complete loss??? Also confused because about 6 months ago we had a former clan member make some real world death threats. When we reported him we were told they don't record in game audio.

[static turret]

is there any way to fix that problem " change in game country and region" i don't have that option in my account ! or have you a plane to add it in the next update ??

[native anvil]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[static turret]

i want other countries " voice packs"

[native anvil]

As long as the General Data Protection Regulation (GDPR) law exist, you cannot change it.

[static turret]

ok thanks bro

[native anvil]

You are welcome!

[cyan citrus]

If you cannot find the event, it may not be available in your region. For further assistance with this, you can try to contact the customer service in-game.

[storm flume]

Please do not use languages other than English, @swift crane. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @swift crane.

[dry crow]

what should I do? My account was stolen and sold?

[storm flume]

Please contact the customer service for further assistance, @dry crow. Refer to subpoint 5.4 in #faq for further information.

[shell chasm]

My account got banned for no reason i spent alot of money on it and I don't use hacks or exploits i play on 3 devices poco x3,iphone 13 pro max,ipad 7, ipad 8 , and Samsung a52 please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shell chasm.

[winter dawn]

How i can download GameAC tool for ios ?

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding Esports: https://discord.gg/esportspubgm, @winter dawn.

[patent juniper]

Hello, first of all I do not have any types of hacks, nor do I have any types of files added in the game files and everything is fine, and now I see that the account has been banned for 10 years without a convincing reason, and I also play a very clean and fair game, please look In the matter, and I hope to remove the ban on the account, because it is a great injustice, and this is my ID 5326594640

[polar marsh]

Please refer to the private message from @polar marsh for further information, @patent juniper.

[neon kraken]

Olá tive minha conta hackeada

Alguém pode me ajudar

[storm flume]

Please do not use languages other than English, @neon kraken. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[thick zealot]

Good evening, my account was permanently and unfairly banned, they claim that a third-party application was used, I never used any type of third-party application, at the time of the ban I only had an official emulator open, I would like a return as soon as it is not my fault none

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thick zealot.

[vagrant tulip]

Hello, is there a list for newly supported devices with 90 fps?

[native anvil]

Unfortunately we do not have list for devices that can support 90 FPS option in the game. You may refer to the list of devices that are unable to run PUBG MOBILE with 90 FPS instead:

#questions message

[vagrant tulip]

Alright, Thanks ❤️

[orchid vale]

My account got banned. What should I do since I never had any issues before and never used any kind of hack system?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @orchid vale.

[native anvil]

Have you tried with your alternate account on the same device?
Does the event not appear to you, or does it appear, but you cannot open it?

Yes I think so.
Do you know anyone from your region encountered this issue?

[naive anvil]

🫣

[native anvil]

For further assistance with this, you may try to contact the in-game customer service so they will be able to help you.

[night cloak]

SO I BUY 780 UC IN 2 ACC I GET MY UC AND MY POINTS BUT WHEN I TRY TO OBTINE IT WORK ONLY 1 TIME AND NOW I HAVE 3000POINT BUT I CANT OBTINE AND PLAY PLS HELP ME GUYS(in midasbuy

[feral forge]

Please contact Midasbuy support at [e-mail] for further assistance, @night cloak.

[languid gust]

any help?

[grim seal]

Can anyone help me to apply for pubg partner program nobody helps i filled form many times but didn’t get any response i am youtuber

[worthy sinew]

Is Camera Rotation while ADS is enabled?

[chilly spade]

You will be only contacted if selected for the content creator program. You may read the form again.

[night cloak]

hello, I would like to have access to the French voice pack, all my friends have had it for free and it is impossible for me to have it

[livid vector]

Hi

My game is just like this

Please help me

[gloomy trail]

Please tag the moderators directly.

[next heath]

Is exit lag for pubg emulator get ban?

[livid vector]

Whos moderator?

@native anvil

My game have problem

[mortal apex]

Do not misuse the moderator role. Please do not mention unless there is an emergency.

You may check our #735483472432594994, @night cloak, @gloomy trail, @livid vector.

[night cloak]

Ok

Sorry if no moderator answers either here or on the French discord server...

[livid vector]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @livid vector. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Stupid pubg support fr/en This is the third time that I write here and no one answers me... 3 times in 3 months.... Anyway goodbye

[gloomy trail]

Bro he stated the problem 3 times and no one came to help i think its the mods that arent doing their job not us

[livid vector]

Yes

[gloomy trail]

Like send the pic again

[night cloak]

Pffff stupid discord with fake supports

[gloomy trail]

Now tag tina

[night cloak]

Hybrid no

Dont taf

Tag

Tina will ban us ..

[gloomy trail]

You have to tag thats in the guidelines

You tag mods directly.

Using the mod role to tag will get us banned

[livid vector]

What should i do?

[feral forge]

Where did you download the game from?

[night cloak]

Tina stop to ban me

[livid vector]

App store

[night cloak]

Nadia please stop to ban my discord acc

[feral forge]

Please refrain from using or bypassing the inappropriate words filters.

[feral forge]

What is the device that you are using? How long have you been facing this issue?

[night cloak]

Please i need help stop ban me

[feral forge]

You are temporarily muted not banned.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Please unmute me...

[feral forge]

You are not muted.

[livid vector]

Im using ipad mini 2 and im facing this from when i downloded it

[night cloak]

Every time I ask for help I get banned or mute....

[gloomy trail]

Ummm i didnt do anything also i didnt get anything in the game?

[feral forge]

I see that you have previously been informed, please submit a report regarding your issue through #996546243859853424 in compliance with the channel’s pinned instructions.

[feral forge]

Please elaborate your issue and avoid using the word ban.

[night cloak]

hello, I would like to have access to the French voice pack, all my friends have had it for free and it is impossible for me to have it ( Was my request)

[feral forge]

This is not something that we can assist you with here in this Discord, it could be a regional or time limited event. For further information you may ask other players in the regional Discord server instead.

[devout lotus]

I'm using Samsung s20 fe 5g and my phone support fps 90 why in pubg I can't use 90fps

[feral forge]

Please refer to the following message in below:

#questions message

[devout lotus]

My Device have Snapdragon 865

And 120hz

[feral forge]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[devout lotus]

OK thanks

[feral forge]

How can we assist you, @spark mortar?

[gloomy trail]

@feral forge The channel that is for @spark mortar has a video that shows a hack and has a download link in it too

Plz ban him

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @gloomy trail.

[gloomy trail]

Ok 🙏

[night cloak]

please help me with my voice pack you are closer to pubg than me i have no way to contact pubg... i need this voice pack it is free and all my friends have it except me

even new players unlock it automatically, I've been playing for 5 years and I haven't...

[gloomy trail]

I dont have it and ive been playing for 2 months

[night cloak]

I just answered you .. i dont understand why new players have this voice french and not me .. iam french and i want this free voice ... 5years players - 0 Thanks, 1week players - Voice pack, etc, etc,...

If you can't help me, what is this discord for except banning me for no reason when I ask for help? who should I write to for help? help me, because you are closer to pubg than me And I have no way to contact pubg

[tidal finch]

I ask you to double-check my account for the use of cheats or third-party applications since I have never used third-party programs and my account was blocked for reasons unknown to me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tidal finch.

[exotic echo]

hello I would like to recover my account I no longer have access to it and in addition another person is playing on it the linked telephone number starts with 30 and corresponds either to slovenia in hungary or denmark there is a possibility that someone takes care of it this side??

[storm flume]

Please contact the customer service for further assistance, @exotic echo. Refer to subpoint 5.4 in #faq for further information.

[exotic echo]

oe so even here on the official server you are useless too bad

[night cloak]

I just answered you .. i dont understand why new players have this voice french and not me .. iam french and i want this free voice ... 5years players - 0 Thanks, 1week players - Voice pack, etc, etc,...
If you can't help me, what is this discord for except banning me for no reason when I ask for help? who should I write to for help? help me, because you are closer to pubg than me And I have no way to contact pubg

[cyan citrus]

Please share a screenshot of the event you are referring to, @night cloak.

[night cloak]

This is not an event

All french have a French voice pack and not me

[cyan citrus]

Please share a screenshot of your Account settings of the game, @night cloak.

[night cloak]

I've been in the game for almost 5 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night glen.

[night cloak]

Can you see my screenshot? I have sent here

[cyan citrus]

Please send a screenshot of your Account settings, @night cloak.

[dawn gulch]

Can I get the leaderboard of servers? (Like Asia , middle east , north America etc)
Like how many people play in each server or atleast the ranking of the top 3 most played servers by people?

[night cloak]

@cyan citrus I have already sent it 3 times

Do not you see it?

[cyan citrus]

This is Language settings, not Account settings, @night cloak.

[night cloak]

Done

[cyan citrus]

A mentioned previously, it is possible that you're unable to get the voice pack due to different region or if it is available only to limited players, @night cloak. For further assistance with this, you may contact the customer service in-game.

[night cloak]

Please support IG are bot

....

[cyan citrus]

We unfortunately don't have precise number regarding player base.

[night cloak]

why new accounts are entitled to this voice pack

I've been in the game for almost 5 years...

[dawn gulch]

Alright , thanks for your assistance
Have a great day

[night cloak]

and the new ones have free stuff, my old friends have it too and not me?

I don't understand if no one can help me, what should I do?

[cyan citrus]

Please keep in mind that we only provide community support through this platform, we are unable to help you much regarding your issue. Regarding the customer service, you will need to record your issue through AI and select the available options accordingly to connect with a customer service representative.

[night cloak]

the support game robot only answers me with something I don't need...

[cyan citrus]

Refer to my previous response, @night cloak. Please avoid being persistent after you have been answered.

[night cloak]

Custommer service its a bot

@cyan citrus check please

Its a bot ...

every thing i write, a bot answers and doesn't help me

I want to be in contact with a natural person

[cyan citrus]

Add all the details about your concern and wait patiently until a customer service representative will get back to you, @night cloak. A delayed response can be expected due to enormous number of requests every day.

[night cloak]

Ok ok, I hope so, because I have already contacted several times via the bot, and I have never been helped....

I don't like robots

Is there an email address I can contact where a real person is?

[cyan citrus]

If this is how your ticket currently looks like, it means that you're connected with the customer service representative. However, a delayed response from them can be expected as they receive an enormous number of requests every day. Meanwhile, add all the precise details regarding your concern in the same ticker. We unfortunately will not be able to help you with this any further as we only provide community support and we are not affiliated with the customer service. Hope your understand.

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is still through inside the game.

[night cloak]

Alright, thank you for your help,😊

[cyan citrus]

You're welcome, @night cloak!

[dawn gulch]

Hey , is there any way to change the server back to original before 14 days?
If I changed it accidently , or one of my siblings changed it by accident or it was changed mistakenly?

[cyan citrus]

If you have recently changed your server, there is no way to change it again until the 14 days cool-down period is over, @dawn gulch.

[dawn gulch]

It was accidental tho , I just want to change it back bro 💀
No way?

[cyan citrus]

You will need to wait for the cool-down period to be over, @dawn gulch. You should be more careful next time.

[steep wraith]

Please, I need help from someone from the support team

[cyan citrus]

Hello! How may we help you, @steep wraith?

[steep wraith]

I got banned and I want to know why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steep wraith.

[tranquil pasture]

Red Magic 7 does not support 90fps, although the version Pro from it has the same processor and support. I hope to solve the problem

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @tranquil pasture.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[cosmic fractal]

can any one help me with my account it got ban for 10 years and it was 4 years old also it has glacier lvl 4 and royal pass from like season 7 and it got ban today with out any reason it saying your using third party but i just updated from officail web site id number 5682559695 plzzz help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cosmic fractal.

[feral agate]

Dear pubg

i have live streaming every day on Youtube

why banned for me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @feral agate.

[slender delta]

Hey PUBG Mobile, i just have a suggestion kindly stop autoplay videos in PUBGM club, my ears are bursting.

[cyan citrus]

You may provide your feedback about the game through #996458713126797405 in compliance with the channel's guidelines, @slender delta.

[spark plover]

Hi can someone help me

[cyan citrus]

Hello! How may we help you, @spark plover?

[spark plover]

I want to speak to one of the pubg team

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spark plover. Remember to read through #faq before asking questions in the support channels.

[spark plover]

My account was suspended in the game for no reason and I did nothing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spark plover.

[acoustic frigate]

@polar marsh how i get a partner in pubg mobile?

[storm flume]

Please refer to subpoint(s) 3.22 in #faq for further information, @acoustic frigate.