questions

[knotty pecan]

how do you got to this shop?

[storm flume]

Please contact the customer service for further assistance, @vapid pilot. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

You may use #tournaments to share local tournament details.

You may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

The options, ("Delete Account") and ("Data Transfer Outside EEA") will only appear if your account had been registered and created inside the European Economic Area (EEA) or if you have switched your country/region to one of the countries in EEA. Under the General Data Protection Regulation (GDPR), you will not be able to transfer your account or its data outside of Europe.

As for the "Data Transfer Outside EEA" option, if you select Accept, then nothing will happen and you will be returned back to the basic settings. However, if you select Disagree, you will be prompted to delete your account.

[thorn palm]

I am disappointed that no one was able to help me get my account back
I put several thousand euros into that game and now when I need help directly from Tencent, no one can get in touch with me
an honest player who has played it for several years has put a lot of time and money into it, so he will not get any help
you are selfish and you don't know how to solve a problem that I have been solving for several days !!
now my account is owned by someone who just steals some f**** hacker
thank you very much Tencet and PubgMobile Admins!! @polar marsh

[native anvil]

Please scroll down to the "enter password again", then click "ok".

[worthy sinew]

Please feel free to post your suggestion in #996458713126797405 .

[native anvil]

Please reach out to the customer service so they will be able to help you with this, @thorn palm. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[native anvil]

Unite For One Goal > Event Shop.

[thorn palm]

I wrote there several times no one replies and no one and it lets me ask 2 questions and then cancels everything
I am disappointed that this is how tencent treats honest players!!! @native anvil @polar marsh

[solid scarab]

Thank you for the explanation!
And can you tell me please about the magic pumpkin event when it ends, what will happen to the lucky coins? What will they turn into? We've spent a lot of UC on this crate! They should turn into materials, or at least they should make them permanent!

[native anvil]

Unfortunately I don't have information regarding this. You may ask the other players in #pubg-mobile. You may also contact customer service in-game for further assistance.

[storm flume]

Please do not use languages other than English, @flint bone. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

You may try to contact them again, as we explained to you, we are not affiliated with in-game customer service and cannot help with account issues.

[flint bone]

Good evening, pubg mobile
My Facebook account has been disabled and it is no longer possible for you to access my account in pubg mobile. How do I recover my pubg account now?

[native anvil]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help, @flint bone.

[flint bone]

I tried to contact Facebook but I can't get my Facebook account back

[night cloak]

Hello

can someone help me here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[native anvil]

You need to recover your Facebook account first, or you may try to contact customer service in-game for further assistance.

[fickle hawk]

Ok

[native anvil]

Could you please elaborate your issue?

[lilac adder]

@native anvil

[lime wave]

Pubg mobile account hacked. I'll only go through facebook! They added mail and sms password! Now I will go through facebook and ask for the code ?! What should I do?!

[storm flume]

Please contact the customer service for further assistance, @lime wave. Refer to subpoint 5.4 in #faq for further information.

[lime wave]

How to File an Appeal with Support?

[native anvil]

How to contact the customer service?
­
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[flint bone]

hello

someone can help me here

[cyan citrus]

Hello! How may we help you, @flint bone?

[flint bone]

My account has been stolen @cyan citrus

[lime wave]

I know know but can i give all my documents for appeal?!

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised or stolen accounts.

[lime wave]

give me mail customer service?!

[cyan citrus]

It is [e-mail], @lime wave. Keep in mind that the only recommended way to contact the customer service is through inside the game. E-mail is only meant for general queries.

[thorn matrix]

Hello

[lime wave]

I can't write to them. There is a robot responder.

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

We cannot help you with this through the community. You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[thorn matrix]

My account has been hacked, i can’t sign in , when i try to sign in the account is gust

[storm flume]

Please contact the customer service for further assistance, @thorn matrix. Refer to subpoint 5.4 in #faq for further information.

[thorn matrix]

Can you help me

[thorn matrix]

Can you help me

[cyan citrus]

Please refer to the previous response again and contact the customer service in-game for further assistance with compromised accounts, @thorn matrix. We unfortunately cannot help you with compromised accounts as we only provide community support through this platform.

[thorn matrix]

I can’t go through it in-game because i can’t sign in

[thorn matrix]

؟

[cyan citrus]

If you are unable to sign into your account, you may use the Help option located on the login menu of the game to contact the customer service instead, @thorn matrix. Please keep in mind that you must have access to your PUBG MOBILE account. The customer service may not be able to help you otherwise.

[flint bone]

How can I recover my stolen account?

[cyan citrus]

Please refer to my this response, @flint bone.

[flint bone]

how i can talk with service in game?

[cyan citrus]

Please refer to #faq sub point 2.8 and 5.4 for further instructions in this regard, @flint bone.

[abstract current]

Good afternoon, I ran into a problem.

ID 5341224995
Name

With the guy for a long time gaining interaction of games and donated to a friend. We had a stand. She disappeared. We have not removed. We have 77K tastes with him. Were in love. His id is 5289870177. How to return? Very sorry for the lost games. Photo of the possible presence of a place of attachment.

I'm waiting for a connection.

Thank you.

[prisma sable]

Hi guys

Can I ask something ?

Do I get conq when the ranks getting set?

Because I’m in top 750 and it says I did my goal but not top 500

[cyan citrus]

Sadly, I don't understand your concern completely. Are you referring to the partner pose or the overall synergy with the player?

[cyan citrus]

Please share a complete screenshot of the Season menu of the game.

[spring copper]

Shadyoxy

[prisma sable]

Sorry

Read wrong

I am in Game Right Now

My rank is at 750 around

But it says I got my goal as Conqueror

[native anvil]

Hello, how may we help you?

[prisma sable]

@cyan citrus

Sorry if I’m not allowed to tag

[vast quartz]

??

why banned my

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vast quartz.

[languid niche]

Hi Support Staff,

I'm facing a new kind of issue here.

Whenever I join a team of different region, I'm unable to communicate with through voice chat. They can hear me but I can't hear them back.

When a game is finished, this is the message on the screen

" The current voice channel has automatically changed, go to settings to change it back" or something.

I'm not sure what the issue is but I only noticed that it happens with only other region teammates.

[floral cipher]

Hi.
Thanksgiving final reward doesn’t work. How come?

[hollow anvil]

some hacked my fb account and tried to change the password
i took my fb account access back
but he removed pubg from facebook
i was having only fb linked with my pubg

[crisp bolt]

Hello, I got a message during the game, Thank you

[full hollow]

Ссылка для восстановления аккаунта

Украли аккаунт

Форма заполнения для восстановления аккаунта

[knotty vessel]

Доброго дня в мене взламали акаунт PubgMobail

І прив'язали номер телефону а поста осталася моя що робить ??

[ancient cedar]

Please use English only in this server.
You can refer to https://bit.ly/3iPRH71 for regional communities, @full hollow and @knotty vessel.

[ancient cedar]

Please contact in-game customer service regarding account related issues.

[ancient cedar]

Please refer to this article:
https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[hollow anvil]

is this the offcial Tencent Customer Support?

[sleek raft]

They are scammers. Please block the user and report the user directly to Discord at https://dis.gd/report

[clear glacier]

Why banned my

[polar marsh]

Please refer to the private message from @polar marsh for further information, @clear glacier.

[knotty vessel]

Good afternoon, what to do if the account was hacked and the phone number was tied, but the mail remained mine, well, I still can't log in. I need to confirm the code that comes to the number??

[sleek raft]

Yes, you need to verify the code for logging into your account, and if the phone number doesn't belong to you, then please contact in-game customer support.

[knotty vessel]

And if it's not my number, what should I do?

[night cloak]

hello, my account was hacked and I don't receive a code on my gmail address to log in, please help me

[indigo sundial]

Hlo sir my country region not showing and I Cheng region Europe to Asia .so plz change my region

[ancient cedar]

Please contact in-game customer service for account related issues.

[ancient cedar]

Account registered in European continent can not switch their region.

[indigo sundial]

Haw to change my region any options

[ancient cedar]

You can not.

[indigo sundial]

Please 🥺🥺🥺🥺

[ancient cedar]

Countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[lime wadi]

@ancient cedar ,the region option not showing ,how to fix it?

[indigo sundial]

Live in Pakistan

[ancient cedar]

If you've switched your region to one of those countries in Europe, unfortunately, you can not revert it back.

[ancient cedar]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[sleek raft]

As I said earlier, if the number doesn't belong to you, then contact the in-game customer support.

[lime wadi]

My Account created in Asia not in European

[ancient cedar]

Even if you had switched your region to one of those countries in EEA region, you can not revert it back.

[lime wadi]

I didn't switched region ,

[lime wadi]

When I created Account in Asia, from that time it's not show option of region

I didn't switched in EEA @ancient cedar

[ancient cedar]

If you believe such is the case, you can get in touch with customer service and inform them regarding this issue.

[lime wadi]

There no solution in customer service

[lime wadi]

What I write to the customer service?

[ancient cedar]

The problem you're facing in brief.

[lime wadi]

pubg mobile never give support of customers 😒😒

No reply from @polar marsh

[lime wadi]

Pubg destroying their game,

After s10 they didn't brought goods items

In rp

And they can't control hackers

Everyone leaves the pubg game

[native anvil]

Feel free to use #996458713126797405 to share your feedback and suggestions regarding the game.

[lime wadi]

But why they ban ,who not did hack

[tame terrace]

My region is Pakistan and my account is European means my account is an EEA account but why am i unable to receive Pakistani events Such as green crystal shop and other things like my friend has

Could you please bring back the events and green crystal shop

[subtle crest]

I have an account linked via mail/facebook and twitter. someone got into my email and changed all my passwords. I had Facebook and Twitter created via email. How can I get my account back?

[storm flume]

Please contact the customer service for further assistance, @subtle crest. Refer to subpoint 5.4 in #faq for further information.

[cyan spruce]

I'm having the same issue.

[whole vessel]

why ؟ I did not do anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @whole vessel.

[storm flume]

Please contact the customer service for further assistance, @cyan spruce. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

How to get PUBG partner

[cyan spruce]

I want to help, I can't open my account

My account has been hacked before so that I can open the account

I have his data but I can retrieve it because he linked to the phone number

[subtle crest]

in-game support didn't help me. they just send me a copied message and immediately close the ticket

[native anvil]

You may refer to subpoint 3.22 in #faq for further information.

[cyan spruce]

Of course

[cyan spruce]

It doesn't help us in anything

[subtle crest]

I have an account linked via mail/facebook and twitter. someone got into my email and changed all my passwords. I had Facebook and Twitter created via email. How can I get my account back? in-game support didn't help me. they just send me a copied message and immediately close the ticket

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[cyan spruce]

me too

[native anvil]

Your account security is your own responsibility in the first place. We cannot help you with your issue through the community. Please avoid repeatedly asking about the same matter after you have been answered.

[cyan spruce]

They tell me to enter the game and do what we tell you.

But I can't open the account

All right

[glass kelp]

Hi can i talk to a moderator please?

[buoyant crown]

Hi I need to speak to someone someone or something went in my account and I had like 11 thousand uc and it's all gone I don't know how they got to my account

[cyan spruce]

It has been hacked like my account

[buoyant crown]

It's not hacked hacked I can still get in but the uc gone

[glass kelp]

What happened then?

[buoyant crown]

i play normally but this happened today I bought the uc for the x suit today then I stayed on the game for a while and the I went out for an hour or two and I got an email saying an unknown device has logged in I go in and my uc gone

[chilly spade]

Please state your issue.

[buoyant crown]

And I have the goggle play emails that I bought the uc

[storm flume]

Please contact the customer service for further assistance, @buoyant crown. Refer to subpoint 5.4 in #faq for further information.

[glass kelp]

If i say i will get muted like last time

[buoyant crown]

How can I do that

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[glass kelp]

Salamo alaykom brother . I have a problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @glass kelp. Remember to read through #faq before asking questions in the support channels.

[glass kelp]

Please if i get muted . Unmute me please .

[chilly spade]

Dont say the b*n word, it will automute you for sometime.

[glass kelp]

I had an account 1 year ago and it got bnd for 10 years . And i swear i did not do anything wrong . Even my bn history was clean .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glass kelp.

[night cloak]

why i got baned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Hey, I want make a giveaway in giveaway channel

Who should I dm?

[buoyant crown]

I really don't know what to do in the #faq I read every thing but I didn't find something. but will I get get my uc back

[night cloak]

Hey, just have a random question

Is there any plans or ideas for Christmas?
Like will there be some sort of Christmas rp, or event or rewards yk?
Just wondering 😁😁😁

[native anvil]

Please reach out to the customer service in-game for further assistance with account related issues.

[native anvil]

Please keep an eye on the game news in #news.

[native anvil]

Hello, you can send a message to Piston.

[night cloak]

Hey, yes I did already.. Waiting for his reply.. Thanks though

My mistake then, sorry.. Heheh..

[grim wing]

@native anvil Did you report that Mic bug?

[native anvil]

Have you tried to perform a routine repair of the game?

Can you reinstall the game?

[native anvil]

1. Make sure that the game has been granted the "Microphone" Permission in the App Settings of your device.
2. Check your device Sound Mode and Volume Settings to ensure that you have High Volume for All sounds and that you DON’T have Silent Mode On.
3. Restart the Game.
4. In the Game Menu, go to Settings >> Graphics & Audio >> Audio and make sure the Audio and Voice Options are all turned On and with the Volume on High.
5. When In-Game, at the left side of the Mini-Map, ensure that you have the Voice and Audio Channels correctly selected.
   All - Allows you to hear and speak to everyone that is also using the All Channel.
   Team – Allows you to hear and speak to your Teammates.
6. Try to perform a routine repair of the game from login menu and restart your device.

[cobalt lion]

Hello me and my frineds face 10min ban but our internet is good about 60ping we dont use any cheat methaod why we face the ban plz fix it its general situation

[native anvil]

This is a routine repair.

Can you try using another network connection? Wi-Fi or data.

[cobalt lion]

You so smart if im cheating i will know why i get 10min ban but im not so ??

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @cobalt lion.

[solid scarab]

I'm trying to pay for the subscription, but i keep getting a security risk warning! What can i do about that, or who can i contact regarding this matter?

[solid scarab]

To make sure the my google play is working fine, i made a small purchase in the play store, and the purchase was successful

[native anvil]

Can you please try https://www.pubgmobile.com/pay instead?

Or you may contact the customer service in-game for further assistance.

[solid scarab]

Can i pay for the subscription from this site! I don't see where, there is only UC packs

[native anvil]

You mean the Prime Plus subscription!
Well, please contact customer service in-game for further assistance regarding this. Refer to subpoint 5.4 in #faq for further information.

What is the other device model?

[wise glen]

Tab a7 sm-t500

It just has 3gb ram

[native anvil]

Does it still support 45 FPS?

[wise glen]

Probably it does idk but

I think my device got no optimization in pubg cuz my frame settings doesnt work

[daring grotto]

I have a question. I have been unable to enter a game of Solo Vikindi for almost a year. I can play a game of solo Erangel no problem. I am in NA server and I have uninstalled game before and nothing changes. Can someone see if they can enter a solo match on NA server in Vikindi? TYIA

If I try to enter is starts counting down and gives me an expected time but just never brings me into a game.

[cyan citrus]

We unfortunately cannot help you with matchmaking as it totally depends on player base. If there are not enough players currently in the queue, the match will not start, @daring grotto. You can try to disable the matchmaking preferences or try to switch to unranked game mode.

[daring grotto]

I don’t think there is matchmaking in solo? I could be wrong??

[cyan citrus]

The matchmaking depends on how many players are currently in the queue for the specific game mode, perspective or the map you are playing in, @daring grotto.

[azure dune]

I Have A 90Fps Device But In Game It Stuck At 70Fps 🥲☕

My Phone Has A Screen Refresh Rate Of 120Hz

Still

[cyan citrus]

Please share a screenshot of the graphic settings of the game when your graphics are set to Smooth, @azure dune.

[azure dune]

Ohk W8

@cyan citrus

It Doesn't Get Above 70 😅

[cyan citrus]

What is the device you are using, @azure dune?

[azure dune]

Realme X7 Max

Any Solutions?
If No
No Issues I Will Play At 60fps 🫂

[cyan citrus]

How often do you face this issue, @azure dune? Have you always had this issue with this device?

[azure dune]

Yaah Always

[cyan citrus]

Can you check if you have developer options enabled for your device, @azure dune?

[azure dune]

It's Enabled

[cyan citrus]

Is that the built-in application for the device you are using to track FPS?

[azure dune]

Yaah It's In-Built

[cyan citrus]

To begin with, please try to perform a routine repair of the game from login menu, clear game cache and reset your device app preferences through device Settings > System > Advanced > Reset options > Reset app preferences. After that, reboot your device and check if it will make any difference, @azure dune. Also, try to check for any pending software updates for your device. If the issue persists, please submit a report of the issue through #996546243859853424 in compliance with the channel's #735483472432594994.

[azure dune]

Thanks for Helping 🫂

[cyan citrus]

Before doing this, please first turn off the developer options, @azure dune. You're welcome!

[azure dune]

Okay 👍

[robust siren]

@cyan citrus If I use my In-build screen recorder while my GAC app is still running in the background ,will there be any issue ?

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding Esports, @robust siren.

[molten rock]

Playstore

Android

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[lilac adder]

@cyan citrus

[storm flume]

Please do not use languages other than English, @lament glacier. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Are you still facing this issue, @molten rock?

[molten rock]

I don't play the game no more

I deleted it

The same thing was happening to me about 5-7 months ago

[cyan citrus]

In case you install the game again and continue to face the same issue, you can let us know, @molten rock.

[lament glacier]

I was logging into the game with my facebook account. But now I can't login to my facebook. how do i recover my account?

[cyan citrus]

Please add more precise details about the issue you are facing when trying to log into your account, @lament glacier.

[lament glacier]

i was using autenticator to login to my facebook account i can't get the codes anymore @cyan citrus

so i can't login to the game

[cyan citrus]

Are you referring to secondary verification in PUBG MOBILE or the Facebook account itself, @lament glacier?

[lament glacier]

facebook account

[cyan citrus]

When you enabled two-factor authentication, did you save the backup verification codes and you have access to the backup verification codes, @lament glacier?

[lament glacier]

account transfer is not possible?

[cyan citrus]

Please answer my previous question, @lament glacier.

[lament glacier]

sorry i haven't

I did not receive the backup codes

I was thinking that I would login via sms but facebook only wants me to login via autenticator

[cyan citrus]

If you have lost access to the two-factor verification method, there are few other things that you can do. Please refer to this article for more information: https://www.facebook.com/help/147926301947841. If you are still not able to log into your account, you will need to contact the Facebook's customer service for further assistance: https://www.facebook.com/help. If Facebook was the only login method connected to your PUBG MOBILE account, you will first need to recover access to it to be able to regain access to your PUBG MOBILE account, @lament glacier.

[lament glacier]

okay thank you

[cyan citrus]

You're welcome!

[hollow atlas]

Please help because of a 10 year suspended account ID: 5336506922

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow atlas.

[kindred dock]

Block the scammer

[fossil nova]

Bro what does third party illicit activities mean

[static sleet]

Please contact the in-game customer service for account-related issues, @fossil nova.

[vernal vector]

please help, it gives login confirmation to my account facebook is showing a number I

[grim eagle]

I just wanted to ask about the ipad pro 2022 I bought it but there is many problems with it. Do you know when this will be fixed

[cyan citrus]

This is secondary verification that will be required before you can log into your account. The secondary verification code should have been sent to your phone number.

[vernal vector]

It is not a number that belongs to me. Also, my account was stolen. I am logging in from Facebook. Since the number is not mine, it is not possible for me to get a code. How to reset it?

[storm flume]

Please contact the customer service for further assistance, @vernal vector. Refer to subpoint 5.4 in #faq for further information.

[spice radish]

hi guys my friends acc got bn for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spice radish.

[slender adder]

Can anyone try to help me recover my hacked accout,i left around 200€ here and some one hacked it

[storm flume]

Please contact the customer service for further assistance, @slender adder. Refer to subpoint 5.4 in #faq for further information.

[formal oar]

Hi you can heelp me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @formal oar. Remember to read through #faq before asking questions in the support channels.

[formal oar]

Hello, I have a pubg account. I left it for a period of time, and after that I played one game, but the game system sent an alert. What does this mean?

[uneven ingot]

Hello, I have a problem when starting the game. A window appears with the inscription "The device was blocked for suspicious actions", Although I just installed the game and did not even have time to log in to my account. How to solve this problem? And could it be due to the fact that I used an emulator for the game?

[blazing scarab]

Can anyone help me ?

Ive got problem and i think my account has been hacked there's anyway to get it back ?

[storm flume]

Please contact the customer service for further assistance, @blazing scarab. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please share a screenshot of the issue you are facing.

[blazing scarab]

And i got my cards from google play that's i charge it in my account and my all old data

Need human not bot to help me please

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @uneven ingot.

[soft mist]

Hello friends
My account has been restricted for 30 days
I didn't violate the game rules.
because of someone else
Who can help me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @soft mist.

[silent pagoda]

Why PUBG doesn't load in with data

Fast data too^

[native anvil]

The reason why the loading screen get stuck is usually caused by network/signal instability in your current area, please try the following.

1. Make sure your network environment is in a stable stage.
2. Make sure your server that matches your current location.
3. Try switching your network to (4G or Wi-Fi), and make sure you are in a stable signal area.
4. Log out of the game to free up some storage on your device.
5. Repair/re-download the game.

[subtle idol]

Hey, I want to show the country or region change button

[regal brook]

Where can i change my region?

[native anvil]

If the option to change country/region settings is not available for you, you cannot switch your region. The option is not available for the accounts registered in European continent.

[native anvil]

You may change your in-game Country/Region by following this steps:
Go to Lobby > Settings > Account > Look for Country/Region Settings option.

[regal brook]

@native anvil It is not appearing that is why i asked the question

[sinful moss]

I was playing, and suddenly I had a problem with the connection, and I and my friend were kicked out of the match

[sinful ginkgo]

Hello! I have a problem: my account was hacked, is there any way I can get my account back? I have all the old data and my google play cards which I used to buy uc

In addition, when I try to contact the support team through the game, I get no response

I have been trying to contact them for months, yet there has been no response

[shrewd cliff]

Hello, my account has been banned from playing for ten years, and I have not done any kind of cheating. Is there a way for me to recover my account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shrewd cliff.

[civic sluice]

What time the X suit event are open? I thought 01.12 🤔🤔

[crisp venture]

@cyan citrus why i dont see xsuit event in my region ?

[night cloak]

What's ur region?

[night cloak]

Yes, it's event is up since 2 hours

[night cloak]

Please contact the customer service for further assistance, Refer to subpoint 5.4 in #faq for further information.

[sour yoke]

Hello there, I am here to ask when will the results of All Talent Championship week 1 qualifiers be posted ! I am impatiently waiting for nearly a week now.

[humble swan]

My account has been hacked , who can I contact to confirm my account

Help me

Help my friend

Contact me need your help

[plucky echo]

hi, well, the left person came to my acc via mail and linked the number, so I can't log in, how do I delete the number and cancel his device from my account? I have access, but I can't log in to my account, because of the SMS number, and I don't have it. this attacker added his number, help 🙂
I just need to delete the linked number and delete its device from the account, it's even better to change the mail password, I'll restore it later through the confirmation code 🙂

[honest slate]

What software can I use to share my iphone screen to my PC? Well I asked here because untrusted software can ban my account so I need an advice to keep my account safe. Lemme know please!! @static sleet

[modest hound]

hi, can you help with logging into the game via Discord? I had an account linked there, and now it's not there when I log in.

[storm flume]

Please contact the customer service for further assistance, @plucky echo and @humble swan. Refer to subpoint 5.4 in #faq for further information.

[worthy sinew]

The Discord login method is only available if you download the game from PUBG MOBILE website: https://www.pubgmobile.com/.
If you have downloaded the game from anywhere else other than the website, you need to reinstall the game from the website.

[storm flume]

Please do not use languages other than English, @spice gull. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pseudo elm]

Hi , my friend account which is registered for pmnc pak had a permanent voice glitch , we can hear him but he cant , we done everything for solution but failed , can someone help us plz , thanks.

[nimble cradle]

hlw . i cant access my pubg mobile id .. i have enabled the seco

[night cloak]

hello

[nimble cradle]

i have enabeld the secondery verification code.. but i cannot get any verification code... so what to do? plz help!!

[storm flume]

Please contact the customer service for further assistance, @nimble cradle. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[nimble cradle]

where can i find the customer service when i cant login to my acoount

[storm flume]

You may refer to subpoint 5.4 for further instruction in this regard, @nimble cradle.

[modest hound]

Thanks

[spark abyss]

My pubg account temporary freezed without any reason, any solutions?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spark abyss.

[slender adder]

who can help me to recover my old acc,i have card that i used on it,first gmail that i used on it,first facebook that i used on it

buk one man hacked me and i lost it

PLS HELP ME it's really important to me

[storm flume]

Please contact the customer service for further assistance, @slender adder. Refer to subpoint 5.4 in #faq for further information.

[split mauve]

When are we going to get this fixed?

I have max points in my inventory and now it's getting annoying not being able to collect and remove them from my mail when I pick them up in game

How are we going to be collecting something that we will never use

[worn edge]

Hello , What happened to this it is now December? Still the M4 kill message is same . You must change it as it was before , we spent lots of Money 💰 for that !!

[cyan citrus]

This has already been optimized, @worn edge. It was also mentioned in the update announcement in the game.

[worn edge]

You mean now we have the old kill message? Is that back ?

[cyan citrus]

Yes, @worn edge.

[worn edge]

Let me plz recheck it , why I couldn't see , looks this time you put less Snow on kill message 🙂

[cyan citrus]

What do you mean by that, @worn edge?

[worn edge]

Plz ignore it , I am going to check and will let U know , Thanks buddy

[main lion]

hello guy
my account from pubg is hacked by my friend
please give me the account of pubg

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @main lion. If you have a phone number linked to the account, you might consider enabling secondary verification through your Account settings of the game.

[main lion]

I can not because my account pubg just linked the twetter i can't access the twetter

[eternal granite]

@cyan citrus hello,i got the error that Unable to access global version with this account

[cyan citrus]

We unfortunately cannot help you with account related issues through the community. Please contact the customer service of the relevant platform for further assistance.

[cyan citrus]

Please share a screenshot of the issue you are facing.

[main lion]

my facing?

??

[cyan citrus]

What do you mean, @main lion?

[main lion]

haha

[storm flume]

Please avoid going off-topic, @tiny jolt. You may have unrelated conversations in #chat.

[slender adder]

can anyone help me recover my pubgm acc

please

[storm flume]

Please contact the customer service for further assistance, @slender adder. Refer to subpoint 5.4 in #faq for further information.

[slender adder]

man you said this 5 times

try to help me

not send me bot

[cyan citrus]

Please change your game language to English first and share another screenshot, @eternal granite.

[cyan citrus]

It is clearly mentioned in the notice that you cannot log in with this account in the global version of PUBG MOBILE, @eternal granite. Once the account has been transferred to a different version, it will not be possible to log in with the same account in the global version of PUBG MOBILE. You may create a new account in the global version of PUBG MOBILE or continue playing with this account in the different version.

[eternal granite]

But i didnt do it

[cyan citrus]

We unfortunately cannot help you with this through the community. Should you require further assistance with this, please feel free to contact the customer service in-game, @eternal granite.

[cyan citrus]

We cannot help you with account related issues through the community. Please contact the customer service of your social media accounts and customer service in-game for further assistance.

[slender adder]

is this real person

or its scam

[cyan citrus]

They are scammers. Please block the user and report the user directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail], @slender adder.

[fierce storm]

Wow it even have active moderator badge

[slender adder]

yeah haha

i reealy need this account back

[weary tulip]

Hi i need help regarding my Id my number is not linking with it

[native anvil]

Could you please elaborate your issue?

please ensure that you have logged in to your game account with your email before linking your game account to your phone number.

[weary tulip]

Yess i logged in with my emial 3rd mail but every time i facing isssues ...

I tried in different devices with different number still facing issue

My id is 51699451074

[native anvil]

I deleted the photo because it shows your phone number.
Have you tried to log out and then log in again via email?

[weary tulip]

Yess trying for a week i also reinstalled game and repaired game

[native anvil]

Well, please contact customer service in-game for further assistance, you may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[weary tulip]

This is not opening support

[nocturne steeple]

Im preety sure I don’t have any secondary verification.
But the account says to verification code os sent to …blank.
I used facebook and game center in the past. But now did login system crashed?? Or needed an explanation now

[native anvil]

You may try with a better internet connection.

[storm flume]

Please contact the customer service for further assistance, @nocturne steeple. Refer to subpoint 5.4 in #faq for further information.

[nocturne steeple]

Well thats not helping . I thought this group was meant to share information and everything. You are now recommending me to contact costumer service even by knowing i cant log in the game as last week.# can we just get some reports or updates on what might be causing it or ways to at least minimize it. We are hoping discord team might help but now its just contact the costumer service that we sent reports everyday but mostly gets declined . Seriously the bot-chat with costumer service never helps

[stiff lance]

Hey is there someone on the admin/moderator team I can talk to

for a business inquiry>

We have a really cool AI art and meme bot that could be a huge value add to your server

lmk and I can DM the info

[iron zodiac]

Hi,Hope yall well,In the new update i got very bad lags from my device but before the update it wasn't look like this,Can somebody help me?

[barren furnace]

Where do I enter the Monster energy drink redeem code?

[sick shale]

Is it obtained through the community or via an in-game event?

Edit: https://www.pubgmobile.com/redeem

[cyan citrus]

What is the device you are using? By lag, do you mean network lag or performance issues?

[cyan citrus]

We cannot in any way help you with account related issues through the community. You can try to contact the customer service again or create a new account to continue playing the game.

[barren furnace]

@sick shale I don't know man I bought a pubg mobile Monster drink with a pubg redeem code

[sick shale]

You can try using the redemption center on the official website. Otherwise please provide further information so I can help.

[barren furnace]

@sick shale

@sick shale

[frosty yoke]

My account was hacked and linked with another email what should I do?

[sick shale]

Do you see any QR code around?

[nocturne steeple]

Im sorry but is it legiit?
Cause im about to share my confidentials with them. @sick shale
@cyan citrus @barren pewter

[sick shale]

It isn't legit. Please block them and report to Discord.

You should never share your personal information with anyone, no matter who.

[nocturne steeple]

Yeah i did

[storm flume]

Please contact the customer service for further assistance, @frosty yoke. Refer to subpoint 5.4 in #faq for further information.

[winged palm]

Mythic forge last date

Anyone

[native anvil]

The Mythic Forge is a lasting feature. The prize pool and redeemable items update periodically without affecting forge progress.

[frosty yoke]

My account was hacked and linked with another email

[storm flume]

Please contact the customer service for further assistance, @frosty yoke. Refer to subpoint 5.4 in #faq for further information.

[grim bison]

@native anvil @celest shadow @lime juniper can you share me a recording of opening the status link because I am unable to open it from 3 months

Please reply as soon as possible

[native anvil]

Do you want a status link?

[grim bison]

Yes

The one in rewards is not working

[native anvil]

Try this.

https://docs.google.com/spreadsheets/d/1W6v_nWL5QNv6uCq2yr9F8nScb7Rm57XBKJr7wc0wlY0/edit#gid=244272385

[grim bison]

Working thanks

@native anvil please check dm

[native anvil]

You are Welcome!

[grim bison]

🌚

[grim bison]

Actually it's removed by error

[orchid coral]

hey

i have an issue with pubg mobile

so im asking if some body can help me with my issue

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @orchid coral. Remember to read through #faq before asking questions in the support channels.

[rugged vine]

Hello my account was hacked and linked with another email what should I do?

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts.

[rugged vine]

@native anvil They didn't give me any help

[native anvil]

We cannot help you with compromised accounts through the community. Also, keep in mind that your account security is your own responsibility. Please continue with the customer service.

[rugged vine]

I am looking for a support for two months, and no one want answer or give help

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[rugged vine]

@native anvil thank you for your advise

[native anvil]

You are Welcome!

[iron zodiac]

I mean in my device bro

[cyan citrus]

Please elaborate, @iron zodiac.

[iron zodiac]

I mean not in my network,Just about my fps,performance issues

[cyan citrus]

And what is the device you are using, @iron zodiac?

[iron zodiac]

A50 Samsung

I have been already talk with you about my performance issues but before the update

In this update it got worse

[storm flume]

Please do not use languages other than English, @foggy lily. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[iron zodiac]

How i can repair my performance issues right now ?

[night cloak]

hello, my pubg account was stolen, what should I do to recover it

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[heavy sky]

Can you change my name to ! 𓆰ٴٴᴋʜᴜsʜɪ🦋ٴٴ𓆪?

[cyan citrus]

Your nickname has been updated, @heavy sky. Next time, please use the #discord channel for such matters related to this Discord server.

[cyan citrus]

Got it! How much internal storage you have left in the device?

[night cloak]

hello, my pubg account was stolen, what should I do to recover it

[heavy sky]

Oh sry

[cyan citrus]

Refer to this response, @night cloak.

[near shoal]

I am having a problem logging in to my account although I have the link and password please someone help me

[cyan citrus]

Please add more details about the issue you are facing when trying to log into your account, @near shoal.

[near shoal]

My account was stolen but the thief did not change Facebook and Gmail

I have the first and second link in the account

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @near shoal.

[near shoal]

How

Wayne Customer Service

[cyan citrus]

You may refer to #faq sub point 2.8 and 5.4 for further instructions on how to contact the customer service, @near shoal.

[autumn glade]

Hi

is there support because there are an error in game , my friend haven't use any cheat tools or cracked game . and internet is stable , why he get 10 minutes ban ? whenever he is offline , if any one report on him he get 10 min 🤣

[night cloak]

How to get our 3rd party tournament approval? What's the process? Please let me know the process anyone?

[green agate]

#tournaments

[shell maple]

@green agate I need content creator role

[green agate]

https://docs.google.com/forms/d/e/1FAIpQLScLZKM8Exup0pFcsqJvTUnl-L6sqXt35siRFMFCBNPC3cHICQ/viewform?usp=send_form

[shell maple]

Ok thanks 😊

[dawn thorn]

i need just Justice I have not used any hacking software

[shell maple]

<@&639889499718942720> @green agate what is meaning of username/IGN ??

[green agate]

That would be your in-game username.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dawn thorn.

[shell maple]

Ok

[shell maple]

I have put wrong

[storm flume]

Please do not use languages other than English, @sturdy coyote. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[frosty spade]

All my belongings were taken away from me in Metro how can I get them back?

[feral forge]

We are unfortunately unable to assist you in this regard.

[cloud holly]

Hello @polar marsh I want help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cloud holly. Remember to read through #faq before asking questions in the support channels.

[cloud holly]

My account ban for 10 years no valid reason i want to contact customer service support desk @storm flume @polar marsh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cloud holly.

[fair flint]

My account with id 5307433132 constantly makes game mistakes and takes avatar cream ban 15 days avatar cream ban ate, I request and request explanations of it again and discount parts

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fair flint.

[night cloak]

Can someone help me report this account 51841810383
He's cheating using LESS RECOIL

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[dense bramble]

Why does PUBG mobile is not resposive

It happens after a certain time of opening the game

When I start a match, it works normally

[bold crag]

تم حظر حسابي

[storm flume]

Please do not use languages other than English, @bold crag. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[bold crag]

My account has been blocked, why didn't I do something?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bold crag.

[warm fossil]

guys help hack my id. but my two email link there. i open my both link show this sms please help

[queen cedar]

5607242989
bouns challenge please

[hot zodiac]

good day,

i need help how to unlink account UC in midsbuy

[queen cedar]

This is my brother account some one stoll it and hack it can you help to back for me I have Evidence of withdrawal and any thing you want to know

[storm flume]

Please contact the customer service for further assistance, @queen cedar @warm fossil. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Contact their customer service through the website.

[night cloak]

What’s up with whenever you click on someone’s name and if they have a partner then the partner shows up on the screen after you click away

[cyan citrus]

Can you share a video recording of it, @night cloak?

[night cloak]

@cyan citrus I have a ss for now it doesn’t go away and you have to restart it it’s bottom left

[cyan citrus]

It seems like a visual bug, @night cloak. Please try to perform a routine repair of the game from login menu. If it happens again, make sure to record a video and submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[steel fern]

Ide:- 5887865219
Ign :- B2k MH
FROZEN for 2 months gameloop is up to date

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steel fern.

[night cloak]

what do i do if my acc got hacked

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[night cloak]

I tried to cotact the customer servive

nothing happaned

[native anvil]

We cannot help you with compromised accounts through the community. Also, keep in mind that your account security is your own responsibility. Please continue with the customer service.

[ancient cedar]

This happens with me too, do you know how to recreate this issue?

[night cloak]

Click on any person with a partner a few times and it should work

[ancient cedar]

Alright, thank you.

[main fulcrum]

Anyone here?

[native anvil]

Hello, how may we help you?

[boreal bear]

Hey Pubg mobile i got banned for 10 years for no reasons plz unban me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @boreal bear.

[storm flume]

Please do not use languages other than English, @jade folio. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[jade folio]

Peace be upon you, is it possible to communicate with the necessary support?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jade folio. Remember to read through #faq before asking questions in the support channels.

[jade folio]

I want someone to talk to, I don't want a robot

[chilly spade]

@jade folio please state your issue.

[storm flume]

Please do not use languages other than English, @jade folio. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[jade folio]

Why did my account get ban and I didn't do anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jade folio.

[unique mason]

I was just playing Metro and at the match start these 2 players were constantly dropping items at my feet I assume it’s some kind of exploit/glitch as my lvl 6 vest was somehow taken 🤬

[chilly spade]

You would have clicked on a lower level vest and it got dropped.

How can we help you further?

[unique mason]

So there’s nothing you can do about the players or my stuff ?

[iron zodiac]

61 Gb of 120 Gb

[night cloak]

pubg mobile turkey support removed my link from my single linked game account and it doesn't help

what do i do i didn't break any rules

asks for account link so they can help but my account is single linked twitter and support team removed it

help 🥲💘

@native anvil

[storm flume]

Please contact the customer service for further assistance, @night cloak@idle mist. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

customer service not helping i have only one link in my account and support team removed it @native anvil

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[night cloak]

there was only one link and it was removed by support team what should i do for my account, guide me

The in-game support team is asking me for a link, but there was one and they removed it themselves

[night cloak]

and my link was removed even though i didn't break any rules

my linked twitter account sends it to the new account opening page for no reason

[native anvil]

Refer to my previous response. Please avoid repeatedly about the same matter after you have been answered. Feel free to contact the customer service in-game for further assistance.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[night cloak]

okey thanks

[storm flume]

Please do not use languages other than English, @idle mist. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hardy sun]

I keep getting security warnings in the game. I can only play single mode in 1 day. I don't use cheats or anything. How can we solve this in order not to get security warnings?

[fathom sundial]

@polar marsh @storm flume @hardy sun

HELP HELP Please HELP me See This Calculation (Our PMNC Actual Point is 70 But Here is count only 61)

[native anvil]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm.

[native anvil]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[red crown]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @red crown. Remember to read through #faq before asking questions in the support channels.

[sacred yacht]

Yo I got a notification that Pubg Sent me a reward for my Birthday but I checked and saw nothing

Today is my 25th birthday I feel scammed a little that they lied I didn’t see any kind of reward in my mail box

[storm flume]

Please contact the customer service for further assistance, @sacred yacht. Refer to subpoint 5.4 in #faq for further information.

[quiet thorn]

does pubg allow using a controller?

[native anvil]

Controllers or other third-party peripherals are not supported.

[jade cypress]

Hello, how often it is allowed to make posts in my Club account?

[cerulean girder]

MOD I SHOT 2DUO OUT OF THE WATER LIKE 100% ALL SHOTS HIT AND I DIDNT SEE THEM BECAUSE ON MY SCEEEN THERE WAS NO WATER CAN I GET BANNED FOR THAT?

[ocean shuttle]

Brooo what is thissss

4/4 for the last 4 minutes

I used to find a match in 10 seconds and now after the update it’s so bad

[native anvil]

Matchmaking depends on player activity. If there are currently not enough players in the queue, matchmaking may take longer than usual. You may try to switch to a different game mode or map.

[native anvil]

Unfortunately I don't have information regarding this. You may ask the other players in #pubg-mobile.

You may also contact customer service in-game for further assistance.

[ocean shuttle]

Its 4/4 man

And its a 4v4

Europe at this time u find a game in seconds

It has become a lot longer after the update

Because I’ve tried at different times too

Its just broken now

[tepid lily]

Try turning off the match matching language, might help to prevent not to narrow down the queue

[ocean shuttle]

Thanks

Didnt work

Somethinf really is broken

[cyan citrus]

Do you happen to have a video recording of it?

[cerulean girder]

I took some pictures

[cyan citrus]

You can share the screenshots here, @cerulean girder.

[cyan citrus]

How often do you face this issue, @cerulean girder?

[cerulean girder]

It happend to me first time

[cerulean girder]

Fpp is just dead man

[worthy sinew]

Did you switch from HD to Smooth graphic settings and back to HD graphics again during the game. If so, this is a glitch.
In that case you may report the problem you faced in #996546243859853424 in compliance with the channel's guidelines.
(Adding to what Quendi was saying).

[cerulean girder]

I did not i just loaded in the game and the water was gone

[cyan citrus]

If it happens again, please make sure to record a video and submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines, @cerulean girder.

[vagrant badge]

Hello, i have been banned when I start a TDM match. Who can help?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vagrant badge.

[ancient cedar]

Feel free to use #996458713126797405 for sharing feedback and suggestions concerning PUBG MOBILE.

[sweet rover]

@cyan citrus how can I get back my hacked account with all info showing that it belongs to me asap

@vagrant badge ^^^

Someone put their phone number idk how on my account and the verifications are not sending to me they sending to someone else's number

[storm flume]

Please contact the customer service for further assistance, @sweet rover. Refer to subpoint 5.4 in #faq for further information.

[sweet rover]

@cyan citrus last thing pls

One More question

[storm flume]

Please avoid going off-topic, @sweet rover and @grand needle. You may have unrelated conversations in #chat.

[cyan citrus]

We cannot help you with compromised accounts through the community. As mentioned previously, please reach out to the customer service in-game for further assistance.

[lusty cedar]

Hey.

So uhh i wanna create a new apple id account but i already have one.

So i just wanna get rid of this one and start fresh

But its not letting me

[feral forge]

This is not something that we can assist you through here in our community, you should contact the Apple customer support for further assistance in this regard.

[night cloak]

Hello i have a question

I bought a subscription prime plus a month ago
And it said its expired on December 2 nd
(Yesterday)

But im still getting the rewards, but the subscription didn't renew

So 1 day after expiration im still getting rewards, without renewing the subscription

And today i still got all the rewards again
Its December 3

[night cloak]

support team

[languid comet]

tried logging on my twitter account using my email and username and still cant login

[languid comet]

this wasnt a problem back when i had an android

[sleek raft]

Hi, please change your Twitter password and try logging in again. Maybe it will work for you, give it a try.

[frosty spade]

boys if you see this person in the game throw grenades at him (took the black letter)

[modest aspen]

i got merit 71 but my merit isnt increasing and the solos match are not strting

how many points can i get today ?

[mental crescent]

Hi, I'm a youtube content creator, I received a mail regarding one of my video uploaded 2-3yrs back from a particular mail id "[e-mail]" regarding copyright and they are claiming it's from tencent. Can you please help me if it's a real mail or fake mail.

What to do now? I received a strike for no reason...

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @mental crescent. We may otherwise have to mute you.

[mental crescent]

ok

[pseudo tinsel]

Hi, it's just to nnow if we upgrade the sylvanus xsuit to max level, did we have the facemask in inventory and can we wear it in game ,? Or the mask is just for annimations ?

[hardy sun]

i'm under nonstop security watch time and i can only play solo and i don't use cheats why is this

[honest slate]

Yes you'll get the mask in your inventory once it is maxed.

[glad mist]

@lime juniper Can you help me , I need your help with something really important.

[glad mist]

I got 2 just now

Infringement zam

Who all getting copyright strikes , from infringement zam ?

[eternal condor]

why it says checkout failed

uc

[glad mist]

Is this legally tencent ?

@lime juniper help us out

[mental crescent]

Yes bro it's correct @glad mist .. your video will be listed in the removed discord channel, please check the links.

[glad mist]

Where

[glad mist]

I don’t understand on what grounds ! It was removed firstly it was just a livestream , also it was bgmi not pubg mobile and the stream was for purely entertainment and interaction with viewers

[tame anvil]

I'm sure officials here are gonna ignore this story. Let's see. A friend of mine
He got banned twice for ten years. The first one was in 2019, but after 3 months Tencent unban his acc, he clearly never cheat whatsoever. Tencent made a mistake. I never heard anyone getting their acc back once they got banned for 10 years. But he did get it back, so Tencent made a mistake.

Then in 2020, same thing, he got banned again for 10 years. But this time, it took longer. Took him almost 2 years to get his account back.

Tencent made mistakes twice and damaged his reputation. It costs him a lot because he made new accounts and started all over again twice. He missed lots of stuff because of it.
Every time he gets his account unbanned, Tencent doesn't even apologize or give his tier back.

Poor guy. 🤣

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @glad mist. We may otherwise have to mute you.

[celest shadow]

Please refer to subpoint 2.12 in #faq for further information.

[tame anvil]

The account already unbanned and was twice wrongfully suspended by Tencent. Where can we see the records of bans?

[potent ibex]

Hi pubg mobile
My account have been hacked
How i can restore it ?

[storm flume]

Please do not use languages other than English, @exotic monolith. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @potent ibex. Refer to subpoint 5.4 in #faq for further information.

[exotic monolith]

My account have been hacked

[jade cypress]

Hello, in regional ranking it says "Different region" for me, how to fix it to get into regional ranking?

[junior birch]

Please contact the customer service for further assistance, @exotic monolith. Refer to sub-point 5.4 in #faq for further information.

[native anvil]

Please try to use the Apps and sessions to log into the account and restart your game. The Apps and sessions option can be found at the bottom of the Twitter login interface.

[native anvil]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[native anvil]

Have you recently changed your region?

[jade cypress]

Yes, before it was showing No ranked or something like that, so I changed city, thought it would help. I don't use guest account and my account is attached to Facebook, email, phone number, I didn't found any solutions in internet how to fix it

[proven adder]

what happened, look at my outfit

[plush summit]

User name : 2R٠

ID: 5575364549

Country : Saudi Arabia

network type : WIFI

contact company: Stc 5G fiber

problem history : 2022/12/2

Approximate time : 8:15 pm

Device type: iPad 8

مرحبًا . كنت في بث مباشر على Tik Tok ، وكانت هناك أحداث ومسابقات ، وتم إنشاء غرفه ، ودخل أعضاء لم أكن أعرفهم من خلال Team Code ، وتم إنشاء الغرفه ، وتم إيقافي لمدة عام بسبب وجود لاعب غشاش. وانا لم العب معاهم فقط كنت مشاهده ولدي مقطع فيديو اثناء البث يثبت ان كلامي صحيح

Hello. I was on a Tik Tok livestream, events, contests and rooms were created, members I didn't know were entered through a team code, rooms were created, and they stop my account for a year for a cheater. And I didn't play with them, I was just watching them, and I have a video during the broadcast that proves my point

[storm flume]

Please do not use languages other than English, @plush summit. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

As you have recently changed your region, there might be a delay before it takes effect in the regional rankings. Try again after Monday when the regional rankings will reset.

Or you may contact the customer service in-game for further assistance.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plush summit.

[summer orchid]

My account was hacked and he linked his phone number. How can i do to get back account?

[storm flume]

Please contact the customer service for further assistance, @summer orchid. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

How often do you face this issue?

[summer orchid]

Customer service can't help me

[chilly spade]

We cannot help you related to this issue further. Only in gane customer support can help you related to this issue. Please contact them for more info, refer to #faq 5.4 for more info.

[torn skiff]

@celest shadow

can you talk to yourself

@native anvil

[chilly spade]

@torn skiff please state your issue.

[native anvil]

Hello! How may we help you?

[torn skiff]

someone stole my account and put his gmail account on the game

can you help with anything

?

Or help me with something

[chilly spade]

Do you have access to your account or any social linked to it?

[torn skiff]

Yes

But I can't give a link

Unlink

@chilly spade

Or help me with something

@chilly spade

[chilly spade]

Contact the customer support for more info, you may refer to #faq subpoint 5.4

[torn skiff]

Yes, you can't help?

Or what are you doing here

@native anvil

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[torn skiff]

But can you help me with this because I can't handle it

And no one answers

I gave for a month

And no one answers

@native anvil

Not associated with them?

You can't talk to them

[cyan citrus]

No, @torn skiff. Your account security is your own responsibility in the first place. If your account has been compromised, the only way to seek help is through the customer service. Please avoid repeatedly asking about the same matter after you have been answered.

[torn skiff]

And what do I tell them?

If I ask other answers

I tell them about it

They answer me about the hack

Or if I want to change something else

You help me

[cyan citrus]

You should describe your issue, select the available options accordingly and wait patiently for a response from the customer service, @torn skiff. We will not be able to help you with that any further through the community. Please continue with the customer service.

[wary tide]

hello, please tell me what requirements must be met to get a pubg mobile star? I will be very grateful to anyone who can tell me.

[native anvil]

The PUBG MOBILE Partner title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community manager's discretion.

[wary tide]

Can you tell me more about how to submit a request? I also run tiktok with the theme of pubg mobile, I have almost 200 thousand subscribers, and I would like to know where I can write to find out more

[native anvil]

You may refer to Community section under Roles in #735483472432594994 for more information about PUBG MOBILE Content Creator Program.

[hallow mulch]

Hi, I have one question for you
in the play market has programm 90 FPS, for this programm maybe to get BAN?

[cyan citrus]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of the terms of service and will result in an account suspension, @hallow mulch.

[storm flume]

Please do not use languages other than English, @keen breach. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @keen breach. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pale bay]

<@&639889499718942720> Bug Report!

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @pale bay. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[night cloak]

Help, where can I go if my account was stolen?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @night cloak. If you have a phone number linked to the account, you might consider enabling secondary verification through your Account settings of the game.

[night cloak]

Where is the support on social media?

[cyan citrus]

Please refer to #faq sub point 2.8 for further instructions in this regard, @night cloak.

[night cloak]

And what should I do, my account was stolen and my twitter account was deleted, but I had a phone number linked to pubg (not to tweeter, namely pubg)

[cyan citrus]

Refer to my this response again, @night cloak. We cannot help you with compromised or stolen accounts through the community. Your account security is your own responsibility to begin with.

[night cloak]

Help me

[cyan citrus]

How may we help you, @night cloak?

[night cloak]

لقد تم حظر حسابي بدون تي سبب ولم استخدم اي شئ مخالف

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[dusk dune]

y account has been hacked I hope to solve the problem in the hands of the account ID 5124941767 Please solve the problem as soon as possible

[storm flume]

Please contact the customer service for further assistance, @dusk dune. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

my account got banned for no reason so I need someone to help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[wanton cliff]

I got logged out of my account. I tried to log in back with my phone number which was linked to the account. It said password was wrong and I tried again, then it said “Failure to log in”

[cyan citrus]

Please try to change your password and try to log in again, @wanton cliff.

[wanton cliff]

I just did and it keeps showing this

I sent you in DMs

What do I do now ? @cyan citrus

[tropic tangle]

Why can't I login through mail? I was trying to login using password but it says login failed try again later since 6-7 hours

I can't even change password I tried changing pass using verification code but it says wrong code too tried this 3 times already

Can't send code again now

[wanton cliff]

That’s what I’m saying

[visual lichen]

Anyone know how long this takes to complete processing ?

[wanton cliff]

14 days

[cyan citrus]

Is that after you successfully changed your password or you facing the same issue when trying to change your password?

[cyan citrus]

No information regarding this. For further assistance with account related issues, it is recommended that you contact the customer service directly through in-game for further assistance.

[cyan citrus]

Please share a screenshot of the issue you are facing.

[summer orchid]

Thats not long

7 days max

[tired iron]

Hey anyone can help me

Account bug

[summer orchid]

My account was linked to phone number and he enabled two step

How can i get back account?

[tired iron]

I joining in 7 account but game join same account

I need my main back

[summer orchid]

I need back my account too

But customer service cant help me

I want to contact real person, not bot

[tired iron]

Same

Bot’s cant help

[crisp thunder]

what do i do if my account suddenly does not exist?

im trying to search for my account using a new account and it says it does not exist?

weird

my account name was i think something along the lines of

[junior birch]

Please contact the customer service for further assistance with compromised, stolen or hacked accounts, @tired iron and @summer orchid. Refer to sub-point 5.4 in #faq for further information,

Could you please elaborate by showing an attachment that explains your issue, @crisp thunder?

[crisp thunder]

R3G 乡 Fayth

it says this account does not exist

when i search it in friends search

[tired iron]

I have a 7 account but every account joined same profile I need my main profile

[crisp thunder]

i remember i connected it to an email. Is there a way to check what email it is connected to. I dont remember the exact email it is on

[crisp thunder]

can you check from your side @junior birch

as in from your search

i dont want to reinstall the pubg mobile game again haha

[junior birch]

You might have entered incorrect characters, @crisp thunder. Could you please try with your account numeric user identification? (e.g: 5371479554)

[crisp thunder]

i dont remember my UID

is there a way to find out or something

from old friends?

[tired iron]

@junior birch can you help me?

[crisp thunder]

@junior birch I don't think I remember UID but I remember the last person I played with

[crisp thunder]

Is this possible?

Like is there a way to check what email an account is connected to. I'm sure it's possible

[junior birch]

If you do not remember your numerical user identification or have access to the corresponding account then it is unfortunate that I cannot help you. You may try to ask from your friends.

[junior birch]

How may I be of assistance?

[tired iron]

Im joining from my main account’s email but game joining my other account

That’s fixeable?

[wanton cliff]

Yes

What should I do now

[junior birch]

What is your device?

[tired iron]

Iphone

[wanton cliff]

Could you also help me @junior birch

[junior birch]

Could you please go to Settings, scroll down until you have reached Safari. After that, scroll down in the corresponding menu, click on Clear History and Website Data and then try logging in again.

[tired iron]

I cant find safari on settings

[junior birch]

On your device settings. You can use the search option to find it quickly as showed in the link below:

https://media.discordapp.net/attachments/741337979142012983/1048718329247957022/IMG_5176.png

[modest aspen]

i got merit 71 but my merit isnt increasing and the solos match are not strting
how many points can i get today ?

[junior birch]

Please share a screenshot of the Merit section of your profile, @modest aspen.

[finite crown]

هاك

[storm flume]

Please do not use languages other than English, @finite crown. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[finite crown]

(ID:5739542162)

[junior birch]

Please click on the "Merit System" option and share the screenshot.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @finite crown. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[modest aspen]

merit is 75

[wanton cliff]

@junior birch I got logged out of my account. I tried to log in back with my phone number which was linked to the account. It said password was wrong and I tried again, then it said “Failure to log in”

[pearl wadi]

Hello Dear PUBGM Support,

Today i was playing pubg mobile with my friends and middle in the game a screen appeard wich says that my account is getting unnlocked on 2032

main question is why did i got banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pearl wadi.

[junior birch]

There is a limit of how many you can recover any more merit points for today, @modest aspen. If the limit has been exceeded, you will be able to recover the merit points tomorrow. However, the daily limit to recover the merit points is mentioned here:

[junior birch]

Please make sure if you have entered the credentials correctly.

[hollow kite]

<@&481161015728406538> any news for pmnc africa mena pleaze ?

@polar marsh

[native anvil]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm.

[hollow kite]

Thanks yasser but they don't refund😔

We want to know how many teams qualify and all matches will be counted or not😔

[native anvil]

You may try asking them again.

Please be advised not to mention the moderator role unless there is a server-related emergency.

[wanton cliff]

I have. I’ve also reset and it doesn’t work.

[timber meadow]

How many teams will PMNC advance?
@native anvil

Iam top 16 ✓

[native anvil]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm.

[native anvil]

Can you try to change the password?

If you encounter "The password is incorrect", scroll down to the "enter password again", then click "ok".

[weak sable]

I have a ten-year darkened account, how can I get it back? @junior birch

@native anvil

[native anvil]

Your account has been banned for 10 years?

[weak sable]

Yes

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weak sable.

[hollow kite]

Where can we file a complaint about affiliates?

@polar marsh

[native anvil]

Please elaborate.

[hollow kite]

I want to file a complaint about the admins in charge of the pmnc Africa MENA Championship because they do not respond to me and did not pay any attention to us and we did not understand anything about the championship. There is a great marginalization of the teams that have worked hard to prepare for months

@native anvil

We want a comprehensive explanation about the pmnc tournament

[wanton cliff]

@native anvil

I’ve tried to reset password before, I’ve entered it correctly also. But it doesn’t work

It shows this

[cyan citrus]

Try to put a password with a combination of numbers, small letters and capital letters and do not put spaces or special characters. Also, make sure that the passwords do not mismatch.

[rugged whale]

Hi, My account was hacked, what should I do?

[storm flume]

Please contact the customer service for further assistance, @rugged whale. Refer to subpoint 5.4 in #faq for further information.

[rugged whale]

are you sure it's 5.4?

[wanton cliff]

I have, and the passwords don’t mismatch. Is there any way else to log in?

I have it linked to Twitter but I don’t remember the email. It’s also linked to gmail but I have a iPhone now and doesn’t work.

[obtuse nacelle]

How do i appeal. I was trying to get a guy with a molotov but i missed and got my teammate. Other than that i have a perfect record. I am curious about how the merit system works and if i can get perfect merit again or if im stuck with a lower merit. I also wondered if this instance could be removed entirely as it was an accident, but i understand if you cant do that.

[rigid lichen]

@lime juniper @static sleet Hello, A friend of mine who has a YouTube Channel with a subscribers of 11.1k; his PUBGM ID got banned yesterday. There is no reason provided why the ID got banned. He’s Youtube channel: GG Gupt . He’s doing so much UC giveaway and other rewards like X-Suit,New Expensive Car Skins etc. He’s been loyal to PUBGM. Is there any way to get his ID unbanned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rigid lichen.

[snow ginkgo]

@polar marsh I'm having trouble getting access to my account

The app won't open just stays on the open screen

[potent heath]

Why is the rp mission explore football arena not working for me. I visit the football arena it says 1/3 but when i die and come back to the lobby it goes to 0/3 wtf?

<@&481161015728406538>

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @potent heath. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

Please contact the customer service for further assistance, @obtuse nacelle. Refer to subpoint 5.4 in #faq for further information.

[wanton cliff]

@cyan citrus

[potent heath]

L

[faint ridge]

how can I change my brithday

@cyan citrus

And one more thing

When ever I see this outfit my game freeze 🥶🥶

I do routine repair also didn't fix

[storm flume]

Please do not use languages other than English, @rigid meadow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rigid meadow]

Hi. A couple of questions, how to reduce the screen resolution in the game? Very small letters and interface, and sometimes it becomes even smaller. Can the game be optimized? Because often jumps fps, which makes friezes pictures. It's not 60, it's 30, and the same thing happens. You put Low in the Frames per second section, then there are 20 frames that also jump and it is impossible to play at all.

[vapid lagoon]

how far have i been banned when i don't use any software please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vapid lagoon.

[junior birch]

You can refer to the following article for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/152-why-did-my-merit-go-down-how-can-i-earn-merit-back/

[junior birch]

Once you have set the birthday, it cannot be changed. You may contact the in-game customer service for further assistance. As for the second issue, could you please try to reinstall the game?

[indigo tinsel]

A friend of mine and a YouTuber with 11k+ subs got his PUBG account banned for 10 years without any reason, this is a serious issue, please look forward into it, as he has been very loyal to PUBGM and spent millions in the game and should not be treated like this

[polar marsh]

Please refer to the private message from @polar marsh for further information, @indigo tinsel.

[junior birch]

Could you please share a screenshot of the issue, @snow ginkgo?

[obtuse rune]

Dear developers,
Today I went to play pubg as usual I went to the rink I wanted to help take a pacifist person, I played I saw three people on different roofs I started shooting at them and the game banned me for 10 years, supposedly I use cheats, but I don’t use cheats (perhaps this is some kind of
then an error) I've been playing since season 2 on the main account. Please unban me!
I wrote letter for email.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obtuse rune.

[remote spruce]

Is the rank up with friends tier protection over ?

[junior birch]

The Rank Up With Friends event has ended on December 3 of 2022, @remote spruce.

[remote spruce]

Thanks

[obsidian rapids]

hello pubg support sorry for the inconvenience but my account has been banned for 10 years without any reason or violating the rules of the game please review my account records this is my account id : 5160108921 and this is my name in the game : نسِآي
‏I am a content creator in Tik Tok in the Arab world

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obsidian rapids.

[languid gust]

anyone know why when I try to move my joystick while shooting + ads it moves my camera instead of moving my joystick?

im not even on the 3rd layout

[jade cypress]

Hey how can I participate in weekly matches event on this server in squad, duo or solo?

[junior birch]

Please refer to the pinned messages of #matches for further information, @jade cypress.

[arctic sapphire]

Whats with all the gliding like its hard to kill them when they do it

[jade cypress]

If I go for squad should I have my team or I can join randoms in the lobby?

[lavish vortex]

Guys please I can’t login to the game on my new device

I switched from android to iOS recently but when I try to login it says password incorrect

[night cloak]

I would like to know if when making use of these types of controls, in pubg mobile, the player has his account banned or not?

[chilly spade]

Use of triggers are allowed in game.
It won't ban you.

[wild kindle]

why won't they find games at the Vikendi, and it says 0.35 seconds for game. (emulator)

[native anvil]

Merits can be increased through good game conduct on your playtime and match behaviors in the following ways:

• +3 scores for finishing a match in the top 10
• +2 scores for finishing a match in 11th-50th place
• +1 score for finishing a match in 51st-100th place

*If you have 100 merits, your BP limit for the day will be increased by 200 and Challenge Point earnings from matches will increase by 5.

• If your merit is between 60 to 79, you will not be able to find a match for rank modes or participate in Metro Royale and your EXP and BP earnings will be reduced by 50%.
  *If your merit is lower than 60, your EXP and BP earnings will be reduced by 70% and you will not be able to find a match for rank modes or multiplayer modes (including Classic and Arena).
• If your merit is lower than 20, you can only find matches for the versus AI mode, and your EXP and BP will be reduced by 90%.

You can locate the merit system from your Profile Page > Merit System. Merit history can be viewed for the past 1 month.

[native anvil]

Matchmaking depends on player activity. If there are currently not enough players in the queue, matchmaking may take longer than usual. You may try to switch to a different game mode or map.

For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[obtuse nacelle]

Why tf wont m24 work on 6 times scope in livik unranked. I cant hit anything and i am dead on.

[storm flume]

Please do not use languages other than English, @keen summit. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[keen summit]

how to block send gifts friends can't block send gifts

how to block send gifts friends can't block send gifts😰

[native anvil]

Can you please elaborate your issue by providing a screenshot or video recording?

[obtuse nacelle]

I get no confirmation of a hit when sniping on solo unranked livik. I cant record because my phone is already slow.

[keen summit]

How to unblock gifting Friends cannot block sending gifts.

[native anvil]

Do you want to send a gift to your friend?

[keen summit]

yes

[obtuse nacelle]

Actually. My bad. I was on the new mechanics livik map. I don't know if that makes a difference.

[native anvil]

Find Gift button in the shop page, select the type of gift you want and click on Gift, and then you may choose the friend that you want to give it to.

Requirements:

-Friends for more than 72 hours.
-Synergy with player above 20.
-Character level above 10.

[native anvil]

Have you ever blocked each other?

[keen summit]

she didn't block me

Used to be a long time ago, but not now.

[native anvil]

Has one of you blocked the other in the past?

[keen summit]

No

How to fix it?😿

[chrome fractal]

Hi

Help me

[keen summit]

How to fix it?😿

[native anvil]

If one of you has blocked the other in the past, you can try this:
#1020344007798292580 message

Or you may contact customer service in-game for further assistance regarding this. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[chrome fractal]

I from Ukraine

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @chrome fractal. Remember to read through #faq before asking questions in the support channels.

[chrome fractal]

@native anvil you administration?!

Tiket not working pubg, haking me account, help me!!!!!

[keen summit]

🙏🏻🙏🏻🙏🏻🙏🏻

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts.

[chrome fractal]

@native anvil tiket not work me

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[chrome fractal]

@native anvil My account was stolen! Twitter was stolen and everything else was untied from it

I threw a lot of money into this game

[native anvil]

Is Twitter the only login method?

[inner viper]

@native anvil I won last week on Sunday do you know when and how I get my prizes?

[tropic hawk]

I am reviewing one video and it says I have reached the maximum number of daily reviews

[chrome fractal]

@native anvil No, there were other attachments, they were untied... there was also Google mail and Facebook, I had 7 days to untie 1 of the social networks, I didn't go into the game... I was on duty, but somehow I couldn't log in , I also have an SMS in the mail, about how I bind it, I have everything to illuminate my account, up to the first binding and the month, year of the start of the game

[native anvil]

Please reach out to the customer service so they will be able to help you with this, we unfortunately cannot help you with account related issues.

[chrome fractal]

They ignore me, I can't restore my account for more than half a year, they just ignore me, the support service doesn't work in the game, and they don't check my email either.

[tropic hawk]

@native anvil

[native anvil]

You may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[chrome fractal]

@native anvil

[native anvil]

They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[chrome fractal]

@native anvil god

@native anvil So who will help me?!

[native anvil]

In-game customer service.

[chrome fractal]

@native anvil I write there, it knocks out points, and everything is on my Android, it doesn’t even show to attach a photo... And at the end, rate the service

[tropic hawk]

Can you review it

[native anvil]

Please refer to my previous response again and avoid repeatedly asking about the same matter after you have been answered.

[native anvil]

Include a video recording and information about your numeric user identification, server, device, network and country.

[glossy flare]

Help can't link mobile number.

[native anvil]

please ensure that you have logged in to your game account with your email before linking your game account to your phone number.

[native anvil]

You have already been answered. Please continue with the customer service and avoid repeatedly asking about the same matter, @chrome fractal.

[hollow laurel]

i am getting this everyday.. Any Solution.??

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance, @hollow laurel.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[hollow laurel]

I am getting this everyday, I can't play, In every 3rd match they put me in safety observation. It is the 5th times

[cyan citrus]

Please refer to my previous response again, @hollow laurel. We will not be able to help you with that any further through the community.

[native anvil]

The prizes will be sent soon.

[inner viper]

@native anvil today?

[normal fulcrum]

You guys taking action on stores for providing gfx tool?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @normal fulcrum.

[normal fulcrum]

Like Galaxy store

[scenic osprey]

hello guys how to contact with admin of pubg

[native anvil]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

You can report (Discord / Facebook / Instagram / YouTube / TikTok)

[scenic osprey]

i want someone of customer service

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[past skiff]

@native anvil What should I do if my pubg ID is banned in which I believe it shouldn't been?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @past skiff.

[storm flume]

Please do not use languages other than English, @scenic osprey. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[scenic osprey]

bot replies me in the customer service

[native anvil]

You may need to reply to bot's queries to contact to support representative.

[scenic osprey]

the bot closed the conversation

if i play random games and someone in the team banned during the game , its not fair that he system banned me 1 week for play with random player its not fair , i got tired and cost money , time and health to rank up my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @scenic osprey.

[marsh skiff]

Hi guys, I’ve been playing pubg for 5 years and Im living in Europe. I wanted to change the country today but this option wasn’t enabled. Could someone help me with that problem please ?

[cyan citrus]

The option to change country/region settings is not available for the accounts registered in European continent, @marsh skiff.

[marsh skiff]

What should I do in this case?

I need a solution

[cyan citrus]

You cannot switch your region if the option is not available for you, @marsh skiff.

[neon sequoia]

hallo

could someone help me

i my account got stollen ]

and i want to take it back ]

who should i talk to

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[neon sequoia]

hallo
[19:45]
could someone help me
[19:45]
i my account got stollen ]
[19:45]
and i want to take it back ]
[19:46]
who should i talk to

i tried to go to #faq but i dont have Promotion to send Massage there

hallo could anyone pls help me

[native anvil]

Please contact the** in-game** customer service for account-related issues.

[finite plover]

Where can i ask about pmnc

@native anvil

[native anvil]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @finite plover.

[glossy flare]

@native anvil zoom photo little as you can see I'm currently logged in with email.

[native anvil]

Have you tried to log out and then log in again via email?

Also, please ensure that this phone number is not linked to any other PUBG MOBILE account.

[idle arch]

Uc was withdrawn as a penalty and the reason is to deal with illegal channels and I didn't do that how to retrieve the uc @native anvil

[sick elm]

Meu Pubg Mobile Trava muito no a20 Samsumg

[cyan citrus]

Please share a screenshot of the issue you are facing.

[cyan citrus]

Please elaborate on your concern.

[sick elm]

How to Solve Lags, Crashes? My game is crashing a lot

[cyan citrus]

Please share a video recording of the issue you are facing and mention the device you are using, @sick elm.

[idle arch]

@cyan citrus

[white canopy]

whats the link so we can report online cheating in?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @white canopy.

[sick elm]

a lot of lags and crashes, my cell phone is a SAMSUMG A20

[cyan citrus]

If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game.

For more information regarding this, please refer to the following announcement or reach out to the customer service in-game for further assistance.
#news message.

[cyan citrus]

Please share a video recording of the issue.

[sick elm]

if I record the game I won't even be able to play

[idle arch]

I didn't deal with informal channels @cyan citrus

[sick elm]

My cell phone is weak

@cyan citrus

[cyan citrus]

What do you mean?

[cyan citrus]

How much internal storage you have left in the device?

[idle arch]

I mean, I deal with the official websites of the company and from within the game @cyan citrus

How can you help me recover the uc?

[cyan citrus]

As mentioned previously, please feel free to contact the customer service in-game should you require further assistance with this, @idle arch. We will not be able to help you with that anu further through the community.

[idle arch]

Thanks @cyan citrus

[cyan citrus]

You're welcome, @idle arch!

[sacred plinth]

@cyan citrus pmnc pakistan discord link needed bro

[native anvil]

You can find a list of regional communities in #735483472432594994 sub point 3.1.

Also, you may use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @sacred plinth.

[dense kelp]

@cyan citrus Can u help me

[cyan citrus]

How may we help you, @dense kelp?

[dense kelp]

My account was blocked and I did not use any kind of cheating. I am sure and I did not make a final alliance. The cost of my account is more than $5,000

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense kelp.

[tulip adder]

How to remove the virtual merge from the iPhone on the PUBG Mobile game

[digital burrow]

Using aim bot + wallhack(:

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @digital burrow. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[warped magnet]

Hello, where can I contact about account hacking?

[nova cloak]

This is more of a question, not an issue. What is popularity prestige? What is the title for?

[fickle quail]

u r right