questions

[cyan citrus]

You cannot remove your linked phone number, but you can change it after you meet all these requirements:

Please share a video recording that can demonstrate the issue you are facing.

[rain sentinel]

yeah the 3rd one is missing because of the issue

[cyan citrus]

Refer to my this response, @rain sentinel. If the issue persists, please contact the customer service in-game for further assistance.

[rain sentinel]

the mobile number password?

[celest shadow]

The Mythic Forge is a lasting feature. The prize pool and redeemable items update periodically without affecting forge progress.

[peak pelican]

Please change my region

[hollow cobalt]

Sound comes different when earphone is used ?
Why?

[rain sentinel]

the mobile number password?

[sleek raft]

So it's a permanent event right?

[celest shadow]

Yes, it is.

[wispy prism]

PMNC South Asia Support staffs are not responding to any of the players. They keep deleting the chat. Players cannot join the matches as there is some issue with the website. Can someone check on this as players are missing matches cause of this issue with the website.

[junior wasp]

Pls, help me

[wispy prism]

@lime juniper @native anvil

[native anvil]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @wispy prism.

[junior wasp]

@native anvil @lime juniper

[worthy sinew]

Use of third-party peripherals such as Triggers, Controllers or Joysticks is not recommended to play PUBG MOBILE.

[celest shadow]

Controllers or other third-party peripherals are not supported.

[junior wasp]

.-.

[zinc sage]

Dear Pubg team please help me to change my region

[celest shadow]

You can change your region through the in-game settings. If you encounter any issues, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[zinc sage]

But no option to change region

[storm flume]

Please contact the customer service for further assistance, @zinc sage. Refer to subpoint 5.4 in #faq for further information.

[zinc sage]

They not help me

Please pubg team help me

[left oasis]

Nice management 🥲
Nice event PMNC 🥲

[sleek raft]

Thanks for your help

[red mango]

Hey, just wondering if the Oppo Find 5x Pro support 90fps?? Or has Snapdragon 8 Gen 1 not been optimised yet

[native anvil]

We do not have list for devices that can support 90 FPS option in the game. Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

[red mango]

Thanks for responding

So you're saying that if a device has Snapdragon 8 Gen 1 it should have 90fps graphics.

I've just seen a few YouTube videos of the Oppo Find 5x pro that shows it only able to run on extreme graphics (60fps)

Even tho it has Snapdragon 8 Gen 1 chipset

[native anvil]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[red mango]

Thankyou

If anyone has the Oppo 5x Pro. Would be great to hear what fps options you get

[native anvil]

You may ask the other players in #pubg-mobile.

[cyan citrus]

Please add more details about your concern.

[floral ember]

Dear pubg team please change my region into Pakistan

No option in game setting to region change

[cyan citrus]

The option to change country/region settings is not available for the accounts registered in European continent and you cannot switch your region if that is the case, @floral ember.

[floral ember]

My current region is turkey want to change in Pakistan region

[cyan citrus]

We cannot help you with this, @floral ember. Please feel free to contact the customer service in-game should you require further assistance in this regard.

[floral ember]

😏

[half turtle]

How can i gift rename id to friend

[shut current]

Hello, I’m facing an issue of not being able to do video reviews. They said that I have reached the limit but I did none today
Server - asia
Device - iPhone 12 promax
Ingame name - T¹¹・流星ɞ
Ingame ID - 5189153734
Country - Singapore

[cyan citrus]

Please submit a report regarding this through #996546243859853424 in compliance with the channel's guidelines and avoid creating multiple posts of the same topic, @shut current.

[cyan citrus]

Could you please elaborate?

[shut current]

I have an issue for posting the post in there I tried just now but they keep saying that an error has occured

[cyan citrus]

Your post is created, @shut current. You can ignore the error.

[shut current]

Ok thank u!

[half turtle]

How can I gift a friend rename id from my acc to his if it is possible

[cyan citrus]

It is unfortunately not possible, @half turtle.

[cyan citrus]

You're welcome!

[half turtle]

Okey thanks

[cyan citrus]

My pleasure, @half turtle!

[little shard]

Hi, My account was stolen, the customer support in the game closed the case because i open it from different account! What I do???

[green agate]

We are not able to help with such cases here through the community as we are only a volunteer moderation team without the physical means to do so.

[sturdy bone]

hello, the moc account has been hacked, how do I get it back? The hacker linked his data.

[little shard]

Thanks, do u know where can I find someone can help?

[green agate]

Account issues are only able to be handled through the in-game customer service.

[storm flume]

Please contact the customer service for further assistance, @sturdy bone. Refer to subpoint 5.4 in #faq for further information.

[little shard]

💔💔

[ancient cedar]

Hi, I switched my region few days ago from Singapore to India but in the my titles section it still shows as Singapore Solo Wins.

I wanted to know which title I'll receive next Monday to be specific : Singapore or India?

[cyan citrus]

Changes will be applied to the region rankings of the following week, @ancient cedar.

[ancient cedar]

Got it.

[thorny musk]

Hi guys i need help

Im using Gameloop Emulator

but i cant download any map or clothing

lets take an example: maps

it stays stuck in 14mb

i have a 100mb wifi connection

5g

[cyan citrus]

This could be an issue with your network connection, @thorny musk. You can try to perform a routine repair of the game from login menu or switch your network. Also, we provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[thorny musk]

thx

im gonna try repairing the game

i'll keep you updated ^^

I wanted to note something aswell

I found odd that it could be my Network Connection since im able to install lets say an example: 30GB games in less than 15 minutes

[cyan citrus]

Please refer to the last part of my previous response, @thorny musk.

[thorny musk]

Ohhh alr thx

[thorny musk]

Do you have a direct link to GameLoop Discord Server?

I seem to not be able to find their discord server

[cyan citrus]

Scroll down to the bottom of the main screen of the website and you should be able to find the invite link with the Discord logo, @thorny musk.

[night cloak]

Pubg mobile car moving automatically.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[queen urchin]

Where’s mythic forge gone anybody knows

[wintry comet]

any admin or mod ?

[feral forge]

You can find the event from here:

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wintry comet. Remember to read through #faq before asking questions in the support channels.

[queen urchin]

Thank u saved my money idk why they do that i gona mad because i spend money on those crystals

[wintry comet]

@feral forge can u help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wintry comet. Remember to read through #faq before asking questions in the support channels.

[wintry comet]

Im ranking in solo , server Middle East but recently my rank got bugged. When i click on Season to see my rank it shows me my real rank , but when i go to the Rank tab , it shows me that im still 4278 points

In-Game ID : 5283899898
Device : phone / emulator
Wi-Fi/Cellular : Wi-Fi / Ethernet
Country : germany

The 2 pictures are from the same time

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @wintry comet. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[wintry comet]

The helper said the same from the PUBG Mena , but no one even responded 🙆🏻‍♂️. But i’ll post it there anyway

[tidal abyss]

I am facing the problem of voice glitch in lobby

[night cloak]

same a lot of times

[faint ridge]

What ?

[chilly spade]

@tidal abyss you may provide your information related to a problem in #1045305159141564536

[wintry comet]

this user is pretending to be from the support team in PubgMobile
1044932589825310740

[grim seal]

Same happened with me looks like fake

[faint ridge]

Hello pubgm support I am facing issues I recently change my prefecture and now it show different Region and I should be in rank 43 may be

[celest shadow]

We will never ask for your password, for you to log in with your PUBG MOBILE account on any website, or for you to submit any online form for PUBG MOBILE support.

The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

If someone impersonates us to convince you of otherwise, block them and report to Discord at https://dis.gd/report.

[celest shadow]

We will never ask for your password, for you to log in with your PUBG MOBILE account on any website, or for you to submit any online form for PUBG MOBILE support.

The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

If someone impersonates us to convince you of otherwise, block them and report to Discord at https://dis.gd/report.

[frail sapphire]

my merits aren't increasing, what do I do?

Yes, I've placed above top 20s in matches but it still wont work

[celest shadow]

Merit recovery is related to time spent playing the game and in-match performance. Please note that there is a daily limit.

[frail sapphire]

I haven't gained a single one, i still have 7 merits left to recover for today

and how much time do I need to spend in order to gain atleast one merit? (i can only play unranked solo)

[shadow prism]

Hi

[celest shadow]

You need to place higher and play for longer.

[chilly spade]

Hello, how can I help you?

[shadow prism]

Umm a lule issue

[frail sapphire]

"play for longer", how much time atleast do I need to spend in the match

[shadow prism]

Ive found multiple people ramdom duos trying to profile me

Find my ip

and name

[celest shadow]

No exact number but I recommend >20 minutes per match.

[frail sapphire]

wtf that's alot for solo matches

[shadow prism]

Yea

[chilly spade]

@shadow prism they cannot track your ip using the game.

Never provide any confidential details in the game to anyone.

[frail sapphire]

ima just mess around with it and see if i get merits

[grim seal]

I am looking for pubg partner program from last month try to contact please let me know if someone can help

[celest shadow]

You may refer to the roles section in #735483472432594994 for further information on how to apply for the content creation program.

[silent sentinel]

I need support please

To ask him about little problem

[chilly spade]

@silent sentinel please state your issue.

[silent sentinel]

I send it in issues sir with picture

[chilly spade]

Have some patience after posting a post in #996546243859853424.

[silent sentinel]

Ok sir

[wintry comet]

I know , that is why im telling u here so u can ban him from the server

[celest shadow]

Yes, the user was suspended as soon as we received your report. Thank you.

[weak nymph]

Mine account was haked i have all information to proove that acoount is mine please help me

[storm flume]

Please contact the customer service for further assistance, @weak nymph. Refer to subpoint 5.4 in #faq for further information.

[tawdry arch]

Remember me saying my account was hacked this week.
I finally manged to login with facebook and did the file claim to remove suspicious emails and phone number that i dont own.
Now can they still login ? How long will it take?
Help me to right steps please

[feral forge]

We do not have information on how long the process takes as we are not affiliated with the in-game customer service.

You will need to figure it out by yourself, the unauthorized person must have accessed one of your linked login method in order to link their phone number/e-mail, so you will need to secure your own login methods by changing password or enabling 2FA.

[tawdry arch]

2FA??

[feral forge]

Two-factor-authentication.

[ancient charm]

help i can't change region country

[tawdry arch]

Well they added their number as secondary verification.
My question is do they still can log in as i have authorization over facebook only.

[storm flume]

Please contact the customer service for further assistance, @ancient charm. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

If Facebook is your only linked login method to your game account, this means that the unauthorized person had accessed your game account via your Facebook, so you should secure your Facebook account.

If the phone number/e-mail addresses is already unlinked from your game account, then the unauthorized person will not be able to access your game account via these login methods. However, I do not know if they still have access to your Facebook account.

[tawdry arch]

They only hacked my gaming email.
Facebook is secured with a different social email

[dim sphinx]

why is theres an error message pop up when i tryna login through twt

?

[abstract pendant]

Can you share a screenshot

[dim sphinx]

nvm i fixed it now

[abstract pendant]

Okay.

[dim sphinx]

just restart the game

[night cloak]

click unlink and baby tour account for 7 days or 11 days simple

happened to me before. someone hacked my one login method

[tribal bone]

how to fix this

[tender elbow]

I have this problem that my facebook account was deleted, so now i have no possibility to get that account back.

The only linked account in my PUBGM account was facebook. I do know the email, password & phone number of that FB account aswell as my PUBGM accounts name.

I hope you can help me anyhow. Thank you ahead!

[night cloak]

Hi, yesterday I contacted pubg mobile in the game but without login in any account. I contacted them in the main menu. Then i was told to wait because it’s under investigation. Today, I login to my second account and when I disconnected to see if there is any news from them , the conversation disappeared and switched to another conversation that I had when I was in my second account. Please help me, how do I found the conversation that I had with them in the main menu?

[gloomy swift]

You can get banned for nading team????

[jade raven]

Management team here can not help you with account related issues, please use in-game support and be patient.

[night cloak]

Are u dumb?? Read my message again

[jade raven]

Yes I'm dumb 🤡

[night cloak]

Yes i see it..

[tender elbow]

hey guys relax

[jade raven]

No! But it does effect your merit.

[tender elbow]

is this a fake acc?

sorry i’m new to discord

[latent wing]

Hello how to found out my GAC account and password

[night cloak]

Don’t trust them they also sent me message and asked me some informations about my account

[pliant kernel]

Hey people. Has anyone been experiencing ping issues after the latest update? Any fix?

[worthy sinew]

They are scammers, @tender elbow . Please block the user and report the user directly to Discord at https://dis.gd/report.

The only official PUBG MOBILE support and customer service team is in-game.
If anyone impersonates and convinces you otherwise, consider blocking them and report to Discord at https://dis.gd/report.

[latent wing]

@lime juniper sir how can I find my GAC account username and password

[fierce kettle]

U will get an email contain gac info

[native anvil]

Try playing Solo matches. Be reminded that there might be a daily limit on the amount of merit that you can recuperate.

[native anvil]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help.

[naive anvil]

@native anvil

[native anvil]

Hello! How can I help?

[cyan citrus]

Please share a video recording of the issue you are facing.

[tender elbow]

Thank you, but i really can’t get into my social media because it was deleted & can’t be retrieved.
But i could prove that it’s my account & email. So maybe a developer could help. Thank you

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with account related issues.
You may contact the in-game customer service for further assistance.

[tender elbow]

In game service told me to come here 😿

[cyan citrus]

Please share a screenshot of the response from the customer service, @tender elbow.

[inner viper]

Yo I won this weekly match

But there were only 13 ppl

And everyone left

What’s goin on

[celest shadow]

A different room was created because the previous room was started too soon. Apologies for the inconvenience caused and feel free to join the next duo and solo matches, @inner viper.

[inner viper]

What were prizes for today?

[celest shadow]

You may refer to the pinned messages of #matches for further information.

[noble shard]

hello, my account was banned, although I did not use anything prohibited and did not violate the rules of the game, please reconsider the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @noble shard.

[native anvil]

You may try to contact the customer service again.

[unkempt hemlock]

Please help me, I forgot my password and when I try to get code from my email, they don't send me the code

[storm flume]

Please contact the customer service for further assistance, @unkempt hemlock. Refer to subpoint 5.4 in #faq for further information.

[storm locust]

Hi my mic always getting bugged when i restart in game

What to do

Tried restarting multiple times didn't work

[cyan citrus]

Could you please more precise details about the issue you are facing, @storm locust? Do you have issue using the voice chat at all when you are using the microphone?

[storm locust]

No no no no

WHEN I GO in game and then i restart because important
then i can't hear my teammates

i tried restart so many times/repair game didn't work

@cyan citrus it only happened today never before
Because a 7mb update just came after that happening

[cyan citrus]

You cannot hear your teammates. Does it mean that their microphone is not working as well or is it an issue only from your side?

[storm locust]

It's my issue because they 3 can hear each other properly

I LOST MY T2 GAME man 2 times in a row cuz of this

😔 😔

[cyan citrus]

Got it! What is the device you are using, @storm locust?

[storm locust]

iPad Pro M1 2021

I think it's the game problem bro
Never happened before till this 7mb update just now

[cyan citrus]

To begin with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. After that disable and enable the microphone permissions for PUBG MOBILE through your device Settings > Privacy > Microphone. Restart your device and see if it will make any difference, @storm locust.

[storm locust]

Did

Didnt work

😔 😔

As i said game problem

[cyan citrus]

Please try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3, @storm locust. If the issue persists, you may submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[storm locust]

it doesn't happen till i restart

ingame

[cyan citrus]

I understand. If you continue to face the issue after applying all the basic troubleshooting steps, you can submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines. It will then be reviewed by the community manager, @storm locust.

[storm locust]

ok

@cyan citrus do i press create post

[cyan citrus]

Yes, @storm locust. Please read the guidelines for more information.

[runic pilot]

Hello pubg support i playing pubg mobile on gameloop from the beginning of the pubg but yesterday i opened on a Hawaii mobile and played 8 games today i opened my email and i took 10 years ban and i swear i didn't play with any kind of hacks never on this email i hope that u can review the email and try to answer my request
my iD : 5254293596

[polar marsh]

Please refer to the private message from @polar marsh for further information, @runic pilot.

[frail sapphire]

will I get more merits to recover after 24 hours or after midnight?

[cyan citrus]

Please switch to a more stable internet connection or disable internet connection sharing. If the issue persists, you may try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3.

[cyan citrus]

The new day in the game should start after 00:00 UTC.

Please share a screenshot of the issue you are facing.

[frail sapphire]

So basically after 12 am, nice

[sacred sundial]

@cyan citrus hi my account had scam by other. He change my link phone number is it possible to take back my Account?

[crimson eagle]

How can I get the username and password for the program GAC After registering for the tournament?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stray tartan.

[storm flume]

Please contact the customer service for further assistance, @sacred sundial. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[night cloak]

hello

in CREW Matches
is it okay to play from PC ? or only phones?

@unborn pilot

[native anvil]

You cannot participate in the All-Talent Championship with an emulator.

[knotty pecan]

i dont get why ipads are allowed

[native anvil]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm.

[night cloak]

thank you, what about the rewards ?
only star frame or title also

[native anvil]

Regarding rewards, you may refer to (?) for further information.

[night cloak]

done i got it,
sorry for asking again so the Star frame we will directly upon we play the tournament?

[native anvil]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm.

[languid gust]

anyone know why im getting an error code when trying to login with twitter

[native anvil]

Please share a screenshot of the issue you are facing.

[analog topaz]

im having a problem. im using pc to play pubg mobile but i could not sign in using from google play

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[analog topaz]

already ask there ... but non of them answering

[mossy kelp]

I should have got ranked till now but still I haven't got ranked and it still says 1.00%

[storm flume]

Please contact the customer service for further assistance, @mossy kelp. Refer to subpoint 5.4 in #faq for further information.

[mossy kelp]

@native anvil They won't assist me saying that I am a user from India

Also if one should get ranked then do we have to be atleast level 40?

[native anvil]

It seems like your account level is too low to be ranked yet, @mossy kelp. Please increase your account level.

[mossy kelp]

@native anvil what is the minimum level requirement to get ranked

[sterile dirge]

The game stops automatically and logs out automatically

[native anvil]

We unfortunately do not have exact level requirement for that. For further assistance with this, you may contact the customer service in-game.

[mossy kelp]

See, they won't assist me

After this they close the conversation

[languid gust]

it randomly fixed it self but if it happens again ill send it thanks

[storm flume]

Please refer to subpoint(s) 4.5 in #faq for further information, @sterile dirge.

[ancient cedar]

Wait for a day or two, sometimes you may not be ranked instantly due to unusual behaviour or lack of merit in-game.

This is my personal observation and experience.

[mossy kelp]

@ancient cedar its been almost 4 days and my rank still says Top 1.00% and also my account is new, I haven't got any notices of unusual behaviour or lack of merit

But my account level is 35, do we have to be level 40 to be ranked?

[ancient cedar]

Then choose to contact customer service through email, they might assist you there.

[mossy kelp]

Okay thanks

[craggy mica]

I need help I’m new

[ancient cedar]

Nothing as such, I was on 38 when I reached conqueror.

[mossy kelp]

Ohh

[craggy mica]

Someone help me out

[ancient cedar]

You should ask a question or state a problem in order to be assisted.

[craggy mica]

Okay

I lost my pubg account for no reason

[terse burrow]

I can't log in to my account

[wispy gulch]

Where to report cheater

Please mention me with answer. Thanks

[pine spruce]

hello

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pine spruce. Remember to read through #faq before asking questions in the support channels.

[pine spruce]

my acc got scam

hello so someone linked there number to my account and i cannot login because he opened the secondary verification code

i need some help @polar marsh

[storm flume]

Please contact the customer service for further assistance, @pine spruce. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please add more details about the issue you are facing.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @wispy gulch. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[craggy mica]

So I login with Twitter in someone got it

[cyan citrus]

You can try to enable secondary verification through your Account settings of the game. Regarding compromised accounts, please contact the customer service of your social media accounts and customer service in-game for further assistance, @craggy mica.

[craggy mica]

I lost my twitter account so I can’t do nothing on it

Dis was it right here

[cyan citrus]

Please refer to my last response again. For further assistance with compromised Twitter account, you may contact their customer service through https://help.twitter.com/. We unfortunately cannot help you with compromised accounts through the community, @craggy mica.

[craggy mica]

Can’t u transfer my old stuff on my new one den

@cyan citrus

[cyan citrus]

No, @craggy mica. We cannot in any way help you with your issue through the community.

[craggy mica]

Okay

[raw lotus]

Hey my pubg mobile acc ket Hacked and he add he Phone Number on my Account what cen i do?

[storm flume]

Please contact the customer service for further assistance, @raw lotus. Refer to subpoint 5.4 in #faq for further information.

[nova cloak]

How to check the top 500 ranked?

It says 4212 is minimum requirement for solos conqueror, I'm at 4215 and it says I'm ace 1 🧍‍♀️

I was lied to 😭

[fickle knoll]

Hello, I lost my account and I don't understand why, it was linked to my facebook but when I log in with it launches pubg on another account (without my skins and achievement) I put a lot of money on the game (I have proof) and I would like to find my account. I hope you can help me.

[vernal cargo]

Hello

[finite meadow]

I want to work in pubg mobile support

[craggy mica]

Bru I lost my pubg 😒

[fickle knoll]

@native anvil help me pls

[native anvil]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help.

[storm flume]

Please contact the customer service for further assistance, @craggy mica. Refer to subpoint 5.4 in #faq for further information.

[fickle knoll]

i have the access on my account

but whene i log with it its not my account PUBG but its the right FB acc

[craggy mica]

What is dat

[fickle knoll]

i have the access on my FB.... but whene i load the game with my linked fb on pubg its not my pubg account with all my skins

its a different account

i dont know why

[cyan citrus]

Please keep in mind that your account security is your own responsibility to begin with. It is your own responsibility to never share your login information and to put the necessary measures to safeguard your account from getting compromised. If it has been compromised, the only way to seek help is through the customer service of your social media accounts and customer service in-game. We cannot help you with this through the community, @fickle knoll and @craggy mica.

[fickle knoll]

bro

[craggy mica]

U right

[fickle knoll]

i didnt lost my acc

and only me was on it

i can log on it

i can go tu pubg with it

but on the game that not my acc

i dont have my skins

my problem didnt come from my facebook its from pubg

[cyan citrus]

It means that either you are using a different social media account or the linked social media account was removed from your PUBG MOBILE account, @fickle knoll. As mentioned previously, you may contact the customer service in-game for further assistance. Your other option is to create a new account and continue playing the game.

[cyan citrus]

Hello! How may we help you?

[fickle knoll]

so.. the game unlinked my facebook from my game acc and i lost all the money i put on it, all my achievement, and you just say that i only can creat a new account and ye good luck ?

cuz i didnt unlinked my account

[cyan citrus]

You can check the minimum rank points required for Conqueror tier through the Season menu of the game after you tap on your current displayed rank.

[craggy mica]

Dis what it say

[cyan citrus]

You have already been answered. Please continue with the customer service and avoid repeatedly asking about the same matter.

[cyan citrus]

Are you unable to log in with your Twitter account?

[craggy mica]

Yes

[nova cloak]

i did. says minimum 4212, im at 4234 now, still no conqueror 😢

[cyan citrus]

Is your account compromised or is it secure?

[craggy mica]

Secure

[cyan citrus]

Please share a screenshot of your current rank in the global ranking.

[cyan citrus]

What is the device you are using?

[craggy mica]

iPhone

[cyan citrus]

Do you have the Twitter application installed, @craggy mica?

[craggy mica]

Yes

[cyan citrus]

Are you able to log in normally to your account in the Twitter application, @craggy mica?

[craggy mica]

Yes

[cyan citrus]

What did you mean when you mentioned that you lost your Twitter account, @craggy mica?

[nova cloak]

there u go

maybe my game is just slow, idk

[craggy mica]

Like I got on pubg it just long me off in give me a other account

[cyan citrus]

Not this. Please share a screenshot of the global ranking from here:

[nova cloak]

i got u

[craggy mica]

What should I do

[nova cloak]

im just wondering how to check whos #500 so ik how many pts i gotta make up

[cyan citrus]

The rank points displayed in the season menu should not be accurate to the point as more players keep ranking up. The rank points displayed in the season menu should be considered as minimum required points. The Conqueror tier is updated every day at 00:20 UTC. You may try again tomorrow if you don't get it today.

[cyan citrus]

If you are able to log in with your Twitter account and you cannot find the associated PUBG MOBILE account, it means that either you are using a different social media account or the linked social media account was removed from your PUBG MOBILE account. You may contact the customer service in-game for further assistance in this regard.

[craggy mica]

Dang who’s dat den

[cyan citrus]

You can contact the customer service using the Customer Service option located in the Account settings of the game or through the login menu using the Help option located at the right side of the screen, @craggy mica.

[craggy mica]

K

[nova cloak]

ok ty i will do that!

[cyan citrus]

You're welcome, @nova cloak!

[idle wigeon]

Im not allowed to collect rebates?

[tawdry arch]

Anyone please chat with me if you have knowledge about hackings and ways to minimize i mean my account got hacked recently and how can i recover it

[idle wigeon]

Says unlock to collect rebates but wont let me unlock it?

[wide vine]

@cyan citrus I deleted my friend by mistake and the relationship between us was 30k and I want to restore it is this possible or not and if it possible i have a proof of 30k connection

[night cloak]

Teaming up with 2 other squads from the same clan !? and that's how they get to the top 100

[wintry comet]

i found someone who is streaming Pubg Mobile while hacking, how can i report him ?

[storm flume]

Please contact the customer service for further assistance, @tawdry arch. Refer to subpoint 5.4 in #faq for further information.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[native anvil]

Can you please elaborate your issue by providing a screenshot or video recording?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @wintry comet.

[native anvil]

Unfortunately it is not possible to restore your previous synergy.
You will need to regain the synergy again. Please be extra careful next time.

[wide vine]

ok thank you

[native anvil]

You are Welcome!

[idle wigeon]

I solved it logged out & in again.

[native anvil]

Glad to hear that!

[wintry comet]

yasser can i ask u something ?

[native anvil]

Sure.

[wintry comet]

i uploaded a problem in #996546243859853424 , how long will it take until they solve it. i wanna rank up 😦

[native anvil]

If the post is marked as acknowledged, that means the issue has already been forwarded to the concerned team, but it takes time for investigation, and if there is any update regarding the case, it will be sent in the post.

[wintry comet]

the post is marked as ready

what that mean XD

[native anvil]

This is what I mean.
Please wait patiently for it to be reviewed by the Community Manager.

[languid gust]

When I try to login through twitter it just shows a blank white screen

after logging in

[languid gust]

i get this message as well

not sure why

[tame anvil]

I've got this new AWM. Does the loot crate have a sound ? I'm confused because I turned on the music in the lobby, it has sound. But if I turn it off, the loot crate has no sound at all, even the inspect emote has a sound if lobby music is turned on. Want to max it but if it doesn't have a sound, not gonna upgrade it.

[misty dagger]

Why are you guys remove tower from football mania update which was added in last update. Its a better location in erangel

[raven grotto]

please tell me where to use PMGL tokens?

[feral forge]

The gift icon at the bottom right corner. You can also press on the PMGL tokens from your inventory, and press Use, it will redirect you to that interface as well.

[feral forge]

Feel free to use #996458713126797405 to share your feedback and suggestions regarding the game.

[mossy kelp]

I am at 4101 points but still not got ranked and my rank still says Top 1.00% I even contacted the in game customer service but they said they won't assist me because I am a user from India

[viscid pike]

Hello, why can't you start a section in my account from the kr version?

[tame anvil]

@feral forge what about this?

[mossy kelp]

@celest shadow please help, I want to talk to a customer service employee directly through Discord. In-game customer service and email is not assisting me at all

[celest shadow]

There are no customer service representatives here on Discord. Please contact the customer service via the in-game settings or main menu.

[raven grotto]

thanks, but can they be used only by popularity?

[warm fossil]

hello sir hack my account how i recover i have my 2 account there inside hacker put personl number secondry verifction on how i recover

[proven mantle]

hello so i need your help my account was hacked how do i get it back is there any way to get it back? i logged in from my twitter and i didnt login from anything else can anyone help?

[chilly spade]

You may contact in game customer support from the same account for more info.

[warm fossil]

i cant login my account

check

[chilly spade]

How did hacker hacked your account?

[warm fossil]

i cant use 2 month now i login still show this problem

[honest frigate]

Can anyone help me out with something?

[lean rapids]

Id akta unban korte hobe kindly kew help koro

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lean rapids.

[tepid grail]

Hello,

i was living in Germany and moved to Turkey so i switched my Apple Store region account to Turkey but when i try to charge UC it tells me that i have to buy with my local account? i created a new pubg account and it work i can charge uc, the problem is only in my main account, one of my friends told me that you will not be able to charge your account except in euro because you were in Germany previously, is there any way to change my pubg account region because converting the currency from the Turkish lira to the euro will cost me a lot, is there a solution? i have a residence permit in Turkey with a work contract. i can prove that i live in Turkey

[mossy kelp]

@celest shadow but they said they won't assist me because I am from India. What to do?

[chilly spade]

We cannot assist you with any problem related to BGMI. We only provide assistance to Pubg mobiel (global) English version of the game.

[chilly spade]

Please state your issue.

[chilly spade]

You may change your app store region to charge uc.

[chilly spade]

Try changing verification method.

[warm fossil]

there number not my number

[chilly spade]

Tap on change verification method.

[warm fossil]

i cant login my account

[night cloak]

This is why this game is going in a weong direction -> https://vm.tiktok.com/ZMFxbxp1s/

Hackers

hello, can you help me to set up an account?

[lone kayak]

Hello someone hacked my account can anyone help me ?

[worthy sinew]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[limpid pumice]

This is happening since new update and I can't open my game second time after downloading resources. Please help me

[shy sleet]

Can any one help me how can I change region??

@glossy bobcat

@full cave

[junior birch]

Please contact the customer service for further assistance, @lone kayak. Refer to sub-point 5.4 in #faq for further information.

You can change your region through your basic settings, @shy sleet.

[shy sleet]

I can't get the code on my number

Now what should I do?

[feral forge]

Yes.

[river hemlock]

hello

anyone there from the pubg mobile team?

@lime juniper

our teammate didnt got the gac login credentials

for pmnc

What are we supposed to di

do*

[mossy kelp]

@chilly spade I am not even asking assistance for BGMI dude. Check the game, it's PUBG MOBILE

Whenever I go to the customer support and ask for help, they send this

What am I supposed to do?

[worthy sinew]

For further assistance with GAC Tool for PMNC, you may use the Discord server for PUBG MOBILE Esports.

[river hemlock]

can i get the invite linnk?

please

It urgent cause the game is gonabe get started

starting from the 7 *

[worthy sinew]

#questions message
It's available here.

[river hemlock]

Thank you @worthy sinew

[mossy kelp]

@worthy sinew hello, can you check my issue

[night cloak]

Why does the game lag on the mobile Internet, but everything works smoothly on Wi-Fi

[lime forge]

Please permission me pmgc watch party live stream on My Page

My Facebook Link :-
https://www.facebook.com/ajadgameplay/videos/666934878305774
Youtube Link :-
https://www.youtube.com/channel/UCws_wQ9cgBdgJAd1MX9ZRNA

[tepid grail]

it seems you do not understand the problem

[worthy sinew]

It may be caused by a poor cellular signal resulting in higher ping. Try moving to a place with better signal and check.

[worthy sinew]

Germany is part of the European Economic Area (EEA). You will not be able to change your region due to the General Data Protection Regulation (GDPR), hence your account region will remain in the EEA. This is not something that we or the in-game customer service can assist you with.

[fierce lance]

Mostly i live in turkey but right now I am in Pakistan soo please help

[hollow frigate]

Hello. pubg mobile support, please help me recover my pubg account.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with account related issues, @hollow frigate.

[hollow frigate]

Where?

[cyan citrus]

Please refer to the instructions provided in #faq sub point 2.8 and 5.4, @hollow frigate.

[hollow frigate]

it didn't help me the support is not responding

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @hollow frigate. We unfortunately cannot help you with account related issues through the community.

[hollow frigate]

😦

[hollow frigate]

I googled and they said that they will help me in the discord with restoring my account I'm sad I can't play all because I lost my phone number I'm crying

It's been 5 hours and no one has answered me in support.

[sleek raft]

Hi if you are facing an issue with purchasing UC from the AppStore then you can try the alternative method which is Midasbuy

[hollow frigate]

and most importantly, I remember the number and password, but I can’t log into my account

[cyan citrus]

It is always recommended to connect more than one login methods to your PUBG MOBILE account, @hollow frigate. As mentioned previously, we cannot help you with account related issues. Please continue with the customer service.

[open patrol]

B

[hollow frigate]

Okay thanks you

[cyan citrus]

You're welcome, @hollow frigate!

[high latch]

Hello , I have a problem ( …my account was stolen. I've linked Facebook to my account, but I can't log in.

I have all the data, can you help me get my account back?

@cyan citrus

[inner viper]

Yo for event winners how do we get prize?

@cyan citrus

[cosmic estuary]

Hey we just won what do we get we @celest shadow

[feral forge]

You can later provide your numeric user identification under the thread of the winner’s announcement in #matches, @inner viper and @cosmic estuary.

[night cloak]

Hello I'm in Tunisia but my account region still germany and i can't change it!!!

[cyan citrus]

You can change your country/region settings through the Account settings of the game. Keep in mind that the option to change country/region settings is not available for the accounts registered in European continent and you cannot switch your region if that is the case, @night cloak.

[molten rock]

I cannot login

I get this network error

I tried most of the things

Like using a vpn

Repairing

Etcetra

I cannot login with guest, Google Play nor twitter

@static sleet

[mossy kelp]

@cyan citrus Sir, literally no one is assisting me. I am asking for help since yesterday. I try to contact the in game customer service but they don't assist me because I am from India. What am I supposed to do? Please help

@static sleet

[copper raft]

My account has been banned for violating the user agreement but I did not violate any agreement and this is the second account to be banned I have restored my device settings and it was blocked please help this is my id 5367045574

[polar marsh]

Please refer to the private message from @polar marsh for further information, @copper raft.

[cyan citrus]

What is your issue?

[cyan citrus]

What is the device you are using? Please be advised that VPN usage is not recommended as it can put your account at risk of getting suspended.

[frail sapphire]

How do I reset my entire pubg? the app automatically downloaded the hd graphics when I first downloaded it, but i want the smooth one

[inner viper]

Who do I contact for numeric id verification ? @cyan citrus

[violet hound]

Hello, my nickname is Obama2005 and I would like to ask a question. Can I send my UC wins to another account?

[blazing zealot]

PMNC server ?

[cyan citrus]

You can delete the specific resource packs using the delete option located at the bottom-right corner of download management center.

[cyan citrus]

Could you please elaborate?

[blazing zealot]

@cyan citrus

[cyan citrus]

For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @blazing zealot.

[honest frigate]

I’m trying to connect my controller to my phone to play pubgm but it’s not working, I mean like I could use the ZR and shoot but I couldn’t move

[worthy sinew]

Controllers or other third-party peripherals are not supported. Use of third-party peripherals such as Triggers, Controllers or Joysticks is not recommended to play PUBG MOBILE.

[inner viper]

@cyan citrus I won the weekly match for squads and got mvp I messaged you guys with my pubg id so what should I do now?

[crisp venture]

Getting this issue while logging with twitter 🥺 @cyan citrus

[cyan citrus]

What is the device you are using, @crisp venture?

[cyan citrus]

Please wait patiently. All the rewards will be sent in due time.

[sinful moss]

can i use PUBG API Developer Resources for free or no

[cyan citrus]

No, we cannot help you with this, @sinful moss.

[sinful moss]

then how can i have help about this

[night cloak]

According to this message (the thing that I did while I was spectating my enemy which is report) nothing happened I just got a message saying that this person didn't cheat while everything is recorded on the video that I've sent yesterday 🤣 this is funny

[cyan citrus]

There is no such API available for everyone.

[sinful moss]

its assets in git hup not api

i ask if i must have license to use it or no

[night cloak]

Why am I banned?! there's only that message on top and no explanation?!

[cyan citrus]

If you have a video recording of the cheater, you may send a report through https://bit.ly/3uDSJZv. Your report will then be reviewed in due time. Or, you can report the player using the in-game report feature or the customer service. You will be notified of the punishment issued to the player as soon as the violation is verified through your in-game security mail notifications.

[cyan citrus]

Accounts with a history of cheating will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance.

#news message.

[cyan citrus]

As mentioned previously, we cannot help you with this. Please feel free to contact the customer service in-game should you require further assistance with this.

[sinful moss]

ok thx for help

[night cloak]

I was banned once for 7 days for playing with a random player he was a cheater or I don't know and the funny thing he was not even on my friends list so it wasn't fair I think,so now after 4 years with my 80 level account I can't play on this championship so funny 🤣

[cyan citrus]

You may contact the customer service in-game should you require further assistance with this, @night cloak. We unfortunately will not be able to help you with your issue any further through the community.

[night cloak]

Thank you @cyan citrus I did it but there's no response or help so,it doesn't matter anymore.
Anyway thanks a lot ❤️❤️❤️

[cyan citrus]

You're welcome, @night cloak!

[mossy kelp]

@cyan citrus My issue is that customer care doesn't assist me, they say I am from India so they won't assist me

Both from email and in game

And my rank is freezed, I want to talk to a representative urgently

[cyan citrus]

This is not something we can help you with. You may refer to the response from the customer service.

[cyan citrus]

What is your account level?

[mossy kelp]

@cyan citrus 35

[cyan citrus]

The account level is too low at the moment, @mossy kelp. Please increase your account level until you can be ranked.

[mossy kelp]

@cyan citrus but there are conquerors on the leaderboard who are at 38 and 39 level

Level 37 conqueror

[cyan citrus]

We cannot help you with this through the community, @mossy kelp. If you are unranked, you will need to level up first. You may also be unranked due to account abnormalities.

[mossy kelp]

@cyan citrus No, it's not unranked. It's top 1.00%

[cyan citrus]

We unfortunately cannot help you with this through the community, @mossy kelp.

[mossy kelp]

Okay no issues

[limpid pumice]

@cyan citrus I also got an issue but my issue is not taken as I was from India. Since new update, I cannot enter the game and it closes without showing any error message. I don't know what is the issue

This is the issue I came up with since 2.3 update came before this update my game was working perfect

My device is redmi 5A and RAM is 2GB. Wifi player

I tried all things, repair, reinstall, clear data, etc. But this still comes

Do I have to factory reset my device?

[crisp venture]

@cyan citrus iphone 13pro Max
Region- Nepal

[cyan citrus]

To begin with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Restart your device and see if it will make any difference, @crisp venture.

[cyan citrus]

From where did you download the game?

[crisp venture]

@cyan citrus Nothing helped me .when i am trying on my ipad i dont see any error

[cyan citrus]

Do you have Twitter application installed, @crisp venture?

[crisp venture]

Yes

@cyan citrus

[cyan citrus]

Have you tried to reinstall the Twitter application, @crisp venture?

[crisp venture]

I logout and try again nothing happened

But i dont think It login through twitter application

@cyan citrus

It’s twitter browser bug or pubg I don’t know

Even when i try to login with my face id it automatically closes the game i dont know whyy

[cyan citrus]

All right. Please try to use the Apps and sessions to log into the account and restart your game, @crisp venture. The Apps and sessions option can be found at the bottom of the Twitter login interface.

[crisp venture]

In-game or in application?

@cyan citrus

[cyan citrus]

In the game, @crisp venture. The interface where you enter your login information.

[crisp venture]

Okay wait

@cyan citrus Thank you soo much.Actually i was typing wrong password sorry😅♥️

[cyan citrus]

You're welcome, @crisp venture!

[modest needle]

this player hacker 5781358076

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @modest needle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[rotund patrol]

A friend got this message after wiping a squad he is an emulator player (gameloop emulator)
Can someone please review his account he literally has only 2.30kd he is not hacking

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance, @rotund patrol.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[sonic prism]

Hi

I have a proplem in my account

[rotund patrol]

So it's not because he is an emulator player

And it's just completely random and will be lifted without any implications because he isn't hacking

[cyan citrus]

Refer to my previous response, @rotund patrol.

[cyan citrus]

What is the issue you are facing?

[rotund patrol]

I have read it but it doesn't say anything about emulator players

Luckily he was recording thats game if he needs to submit it let me know

[sonic prism]

This i didnt make any thing

@cyan citrus

[wise light]

Hello my pubg mobile account has been hacked

Help me anyone

[rotund patrol]

Are an emulator player also?

[wise light]

No

I play on mobile

[frozen mason]

Hey , when pubg will do update for the new ipad pro every thing is choppy from the frams to the graphics also no anti aliasing button

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. Please refer to the support article again or contact the customer service in-game for further assistance. We cannot help you with this through the community.

[wise light]

@cyan citrus hey man

Can you help me

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[storm flume]

Please contact the customer service for further assistance, @wise light. Refer to subpoint 5.4 in #faq for further information.

[sonic prism]

Can i ak ypu

Ask*

[wise light]

Yes

[sonic prism]

I was top 100 in my country

[wise light]

Someone hacked into my account and add phone number and email

[sonic prism]

I want ask if i will get the name tag

[cyan citrus]

We unfortunately do not have information in this regard.

[wise light]

U mean player id

[cyan citrus]

Please refer to this response again, @wise light.

[wise light]

I'm not understanding what you ar talking about

I'm new in discord

@cyan citrus can you help me

I've talk to them about it

They told me that i didnt provide enough info.

And ended the conversation

[cyan citrus]

Then you may contact the customer service again and provide the accurate information, @wise light. Your other option is to create a new account and continue playing the game. We unfortunately cannot help you with compromised accounts through the community.

[wise light]

So no options are available for recovering my account

[inner viper]

@cyan citrus how long does it usually take to send weekly match prizes to winners?

[feral forge]

Within a week.

[deep oxide]

Good afternoon, I contacted support several times through the mobile application, but no one answered me, it's been more than a week. The game website says that it is possible to get a recovery link via Discord

[feral forge]

Please be advised that we are unable to assist players with account related issues here on Discord. Only the in-game customer service can.

[wide sable]

goog goog

[sage ice]

I have a question

What happens when temp sets get to 5/5

Does it make them permanent?

[knotty pecan]

you guys have disqualified ppl for sellingg their accounts, yet i don’t get how pmpl players are never dqd for it?

[lapis orbit]

Get banned due to new event ..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lapis orbit.

[subtle crest]

I need help. admin PM

[sleek raft]

Feel free to report them here - https://bit.ly/3soBavK

[tawdry arch]

What is server invite code for discord

In that report site

[night cloak]

What does this level indicate?

[deft violet]

clout ranking

[ionic temple]

Anyone facing trouble of sound quality during any match?

[thorny compass]

Good afternoon. Please help me to solve the problem. I invested money in the game, my account is expensive, now another person is using it.

My social network, to which the account was linked, was hacked. The account was linked to Facebook. User number: 5448240430. Device is IPhone 13 Pro Max. Country: Turkey. Server: Europe
Another person is currently using it.
I regained access to Facebook, the account shows that my account is associated with a mobile game, but when I logged in with Facebook, I created a different account.
This account has belonged to me since March 23, 2022, money was invested (I enclose receipts, they confirm that my account belongs to me).

I ask for your assistance in game and assistance in solving this problem, since I have invested a large amount of money in my account, and my attempts to solve this through your support bots have not been successful.

[nova cloak]

Ok, i finally reached conqueror but i did not receive the animation or screen telling me that i did. Is this common?

I did not receive this on my screen 😢 nothing at all

[tawdry arch]

What to do here

[native anvil]

Hello! How may we help you?

[native anvil]

This means that you can only buy it 5 times (temporarily).

You can buy it permanent from here

[tawdry arch]

What is server invite code??
I want to report about my hacked id?

[civic sluice]

Hey i Have issues with ipad 22 11’
Hdr graphics are still not working… and my internet not stable in the game

[native anvil]

You can also refer to these for more information.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @ionic temple. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[native anvil]

Please reach out to the customer service so they will be able to help you with this. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[civic sluice]

?

[topaz rampart]

Hey i got a quick question

Why can’t I equip any of the conqueror titles?

If I’m conquerer

[feral forge]

If you want to report a Discord server, you will need to copy the invite link of it and paste only the highlighted part of the link as shown in the screenshot. If you need assistance regarding your compromised PUBG MOBILE account, you should contact the in-game customer service for further assistance instead.

[feral forge]

If you have reached Conqueror this season, you will need to wait for the end of the season for the title to be sent to you. If you have previously reached Conqueror, you should be able to equip it via your player settings.

[topaz rampart]

Sorry I didn’t specify I meant these titles I’ll send a screenshot

These titles

[native anvil]

Congratulations. You will be able to receive the reward at the end of the season.

[feral forge]

Can you please send another screenshot after closing this interface?

[topaz rampart]

I just got In a match sorry

[nova cloak]

I never got this screen tho, is this a bug?

[topaz rampart]

Here

[nova cloak]

I reached it and got nothing 🧍‍♀️

[topaz rampart]

If it ever loads

Did it load? My wifi is acting up

[nova cloak]

It did

[native anvil]

You will be able to receive rewards at the end of the season.

[nova cloak]

It's not the rewards I'm talking about

You see the screen

It says you ranked at # so and so

You get this on your screen when you reach conqueror, I never got this

I'm wondering if it's a bug that I never received this new tier screen

[faint ridge]

When I can get the title 💀

[native anvil]

01:00 UTC on Monday. The regional titles are given every week at the same time on Monday.

[faint ridge]

🙏

[jade nest]

Did you try restarting?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @true reef.

[thick harbor]

Hello support team. I am having issues with audio? How can I fix it

@native anvil

@lime juniper

They can hear me speak but I can’t hear them ?

[faint ridge]

Ya this happen to me and my friend also please fix it my friend very frustrated 🤣

[sage ice]

Oh ☠️

[feral forge]

You will need to reach Ace Master or above in order to equip these titles, as stated in the pop up screen.

[thick harbor]

@feral forge ?

[thick harbor]

@feral forge

[topaz rampart]

So I’ll have to get ace master in solos?

[thick harbor]

Hello support team. I am having issues with audio? They can hear me speak but I can’t hear them ? How can I fix it

[topaz rampart]

To be able to equip the titles?

[topaz rampart]

It’s that’s the case thanks for the help

[thick harbor]

Hello support team. I am having issues with audio? They can hear me speak but I can’t hear them ? How can I fix it <@&481161015728406538>

<@&639889499718942720>

[faint ridge]

Same 💀

[native anvil]

Have you tried to perform a routine repair of the game? @thick harbor, @faint ridge.

[faint ridge]

Yes

[thick harbor]

@native anvil yes I have

I even deleted the game and tried that way

[faint ridge]

My friend also do that 🤣🤣

And it didn't fix

[native anvil]

You may submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[jade nest]

Just select the title you want to display and click ok, what is wrong?

[topaz rampart]

It won’t let me click on any title.

[thick harbor]

Ok

[jade nest]

Oh ok then it will be displayed only after you reach the desired number of points which is equivalent to Ace Master.

[topaz rampart]

Yes I understand now thank you.

[jade nest]

https://media.discordapp.net/attachments/481200416349224980/1022472540968468530/Screenshot_2022-09-22-17-10-05-31_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

[topaz rampart]

So regardless of me getting conq before ace master there’s no way correct

I have to get the Points That are needed for Ace Master

[jade nest]

That's how it works probably,you can get more information from people in #pubg-mobile chat from them who have reached conqueror

[topaz rampart]

I’ve gotten it already it’s just my first time under ace master

It’s probably just that

Thanks for the help anyways
@.Ṇadïa.🌴#7761 and @jade nest

[dusky kraken]

In The Name of Allah
Peace all
Hello, just needed to know if there is any team registration format required fir weekly matches etc... or is it just informal & 1st come 1st serve, & no formal registration required, thx in advance.
OR where to make inquiries?

[storm flume]

Please do not use languages other than English, @dusky kraken. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dusky kraken]

🥺

[native anvil]

The weekly matches are available on every weekend on Saturday and Sunday. Please refer to the pinned message of the #matches channel for more information and the schedule. Make sure that you have downloaded the required resources and maps before you enter the game. Only mobile devices are allowed to play the games.

You can participate in the weekly matches without pre-registration, @dusky kraken.

[limpid pumice]

@cyan citrus from Play Store using vpn

[violet egret]

Hello, my account has been hacked and I can't access it and I need help

[oak flame]

@violet egret

@violet egret contact the security section in the pubg application

[next mulch]

luffy?

[oak flame]

@next mulch 🙋‍♂️ yow

[next mulch]

hellu

[native anvil]

Please reach out to the customer service so they will be able to help you with this, @violet egret. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[violet egret]

I cannot access my account and the support within the game requires that I enter from within the hacked account and send a message to them, and I cannot log in

I have all proofs of account ownership

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with account related issues.

[hexed iron]

If I try to login it appears like this

[hexed iron]

<@&481161015728406538>

[wispy karma]

Anyone got a high ping when playing rank?

[modern hornet]

Hello, please help me, I wrote to you but did not receive a response from
I have a problem my son played from my phone and changed the server by mistake
please give me the old Europe server thank you very much

😫

[weak nymph]

Hello support can sms me i need some help

[molten rock]

A mi 8, i tried it even without VPN but it won't work, so i just deleted it

Might aswell playing something else

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @weak nymph. Remember to read through #faq before asking questions in the support channels.

[weak nymph]

Support on pubg is not answering mine account was broken can anyone help me? From this server?

[native anvil]

Unfortunately, you will need to wait for the 14 days cool-down to be over before you can change your server again.

[native anvil]

Please reach out to the customer service so they will be able to help you with this. As we only provide community support through this platform, we unfortunately cannot help you with account related issues.
Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[weak nymph]

Im waiting 3 days already they arenot answering me and i dont know what that person who bhave stoled account doing with mine acoount

[native anvil]

Have you tried to reinstall the Twitter application?

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[hexed iron]

No

[native anvil]

Well, can you try to reinstall it again?

[formal sparrow]

Is m7 stray rebellion level 6 mythic? Cause i just upgraded level 6 it is still legendary!!!

[native anvil]

Level 7.

[formal sparrow]

Thank u

[native anvil]

You are Welcome!

[night cloak]

Hello, can anyone help me with this matchmaking problem for Europe FPP for both squad and solo?

[soft yoke]

I want a solution now

[polar marsh]

Please refer to the private message from @polar marsh for further information, @soft yoke.

[cyan citrus]

You can try to disable the matchmaking preferences and random map selection. Please keep in mind that FPP perspective has relatively lower player base compared to TPP, so a higher matchmaking time can be expected. We unfortunately cannot help you with matchmaking issues.

[cyan citrus]

From where did you download the game?

[modern hornet]

@native anvil you support pubg means a person to ask that they change the server for him, but you don’t remember it’s so difficult, I didn’t change it on purpose, my son, please help you, it’s not difficult to change the server

Plz

Helping

I can't play with this ping please help

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[modern hornet]

or give mail or something who can help me I will ask him before the holiday it's a shame I want to play

[native anvil]

Please refer to the last part of my previous response.

[modern hornet]

#faq ??

[modern hornet]

­
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.
­
­

??

what should i do please tell me i dont understand

[native anvil]

These are the ways to communicate with in-game customer service, you can use any of them.

[modern hornet]

please help i dont understand

[chilly spade]

Contact customer support for more information regarding your issue.

You can contact them by openjng your game --> go to settings --> choose customer support at bottom right corner of setting main menu.

[agile quartz]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @agile quartz. Remember to read through #faq before asking questions in the support channels.

[agile quartz]

Just send me to world championship already

Salty randoms got mass reported

who is resposible for support here

please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @agile quartz.

[teal iris]

السلام عليكم

[little locust]

Hi guys, how i can unban my account?
In 21.03.2021 third parties gained access to my game account and blocked it using a cheat program. Tell me brothers how can I unblock my account? Can you email the developers? I'm already filed a complaint and I want to unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @little locust.

[next bluff]

i switched my region to SINGAPORE today, now growing pack event is not showing. before switching it was showing properly.
UID: 51345995802

[storm flume]

Please do not use languages other than English, @teal iris. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

The event may not be available in the region you have selected in the game. For further assistance with this, you can try to contact the customer service in-game.

[knotty pecan]

even this guy

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @knotty pecan.

[storm locust]

@cyan citrus hi how much time do i need to go offline for to get the free rename card

[bright sierra]

8days

I think

[winged scaffold]

@cyan citrus We need to talk about the topics of teaming & spectators. It cannot be that on EU - Duo three teams interact with each other in each round and push unsuspecting players. There are players who start the match with more than 5 accounts at the same time in order to watch other players after their death and thus determine the position. It is unfair and will not be penalized, my duo partner and I encountered teaming 4x yesterday and at least 10x spectators who determined our position. We did tests and unfortunately they were successful, we landed, drove very far to Zharkie, there is a mine entrance, we didn't loot anything, didn't move, it took 3 minutes and we were pushed! The players were reported several times yesterday! It is unfair and should be stopped!

[thorn palm]

please help me my twitter has been stolen
I also lost my PUBG account
I had Twitter and Facebook linked
the hacker added his phone number and his email there and I can't get into the account
I put a lot of money into that account
I also have proof that the account is mine
please return it to me

[grim eagle]

@native anvil Hi

Can you please check your dms

[native anvil]

Please reach out to the customer service so they will be able to help you with this, @thorn palm. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[thorn palm]

@native anvil I tried customer support
I don't know how to proceed
it still throws me off with the fact that they can't help me😭😭

I have more than €10k in that game😭

I still have my Facebook there
but the hacker already put his e-mail and phone number there
and verification via phone number 😭

have i lost my account completely?
is there still a chance that i will have it back? 😭😭

I have proof that the account belongs to me, that the account is mine😭

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[thorn palm]

is there any help other than support in the game?

[tropic hawk]

Can you help me and give all information about this

[winged scaffold]

@thorn palm Go into the PubgMobile Reddit Group, share your Problem there. A Support will contact you in a few Minutes. They can help u.

@tropic hawk Fill out the form and welcome to the official investigator server. Please pay attention to your details, I accidentally entered the wrong ID when registering. So please check all the information carefully before you send it off.

[thorn palm]

@winged scaffold thank you very much

[floral burrow]

@native anvil I unlink my PUBG mobile account email and phone from help and support option but when I login with Facebook my account is not login please 🙏 🥺 help me

[winged scaffold]

@thorn palm no problem

[floral burrow]

@native anvil this problem coming with many players please 🙏 help brother 😢

[thorn palm]

@winged scaffold one more question, where can I find it please?
is it here on discord?

[native anvil]

The e-mail for the customer service is [e-mail]. Please keep in mind that e-mail is only meant for general queries and the only recommended way to contact the customer service is through in-game.

[floral burrow]

@native anvil this is coming

[thorn palm]

@native anvil thank you

[floral burrow]

@native anvil but why are you don't understanding brother they don't reply I message them every day but they don't reply

@native anvil you are PUBG mobile worker but why you don't share our issues with PUBG mobile

[native anvil]

1- Your E-mail.
2- Your Discord ID: 945988299376427038
3- Your in-game ID.
4- * Your in-game investigation level
5- * Total number of videos reviewed.

*This information you can find inside the game (Security Center - investigators - Profile).

[winged scaffold]

@floral burrow All bugs & issues are ALWAYS forwarded to the official Tencent team without exception. Yasser & co. are responsible for solving these problems as best they can, which they constantly do. So no matter what happens, Tencent will be informed.

[native anvil]

Could you please elaborate your issue?

[floral burrow]

@native anvil @winged scaffold but what will I do my account is not login from 3 weeks I need my account back 😭

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

The only recommended way to contact the customer service is through in-game, @winged scaffold.

[hallow rose]

Hello i wanted 7 days room cards for custom rooms in pakistan for doing live stream on my channel

[floral burrow]

@native anvil they don't reply there is bots which reply me 😭

@native anvil I also send my information in customer service but they don't have good response and behavior with player's 😔

[native anvil]

You can buy it from [Shop - Treasures]

[tropic hawk]

Are there requirements

I mean, is there a specific level to be reached in the investigator's reviews?

[night cloak]

hi
pubg mobile id got banned without any reason i dont nkow what can i do have spent many uc in it and have many advancement plzz doo something so that i can play pubg again Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[native anvil]

I don't have information regarding this. You may contact the customer service in-game for further assistance.

[tropic hawk]

Ok. Thanks bro 💖

[native anvil]

You are Welcome!

[static sleet]

Moderators of this server are not employed by PUBG MOBILE and are unable to assist in any way with account-related issues. We are volunteers that assist with enforcing the #735483472432594994 of this server and can only provide community support.

[merry crane]

#questions andriod version 8 cannot buy prime plus on their device what to do

[fickle hawk]

I need help. The event stopped being accessible to me. And this happens to me every season. There is atleast one event that will be available to me but going on/off randomly when it should be on

[fickle hawk]

Event is: One Kick Wonder

[floral burrow]

@native anvil is this PUBG mobile official website

[native anvil]

They are scammers. Please block the user and report the user directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail], @floral burrow.

[native anvil]

Please try to perform a routine repair of the game from login menu and restart your device.

[floral burrow]

@native anvil ok brother but one thing on rebbit PUBG mobile have any page ??

[native anvil]

Can you please elaborate your issue by providing a screenshot or video recording?

[grave geyser]

sir my id got banned for 10 years i'm playing pubg from 4 years.i have never used hack ever i do'nt see. please look at my id please unban it its a humble request

player id 5405587858

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grave geyser.

[native anvil]

As we explained to you in previous messages, the only recommended way to contact customer service is in-game.

[floral burrow]

@native anvil ok brother but they don't reply me why ??

@native anvil can you please tell me

[native anvil]

Please refer to this message.

#735483472432594994 message

[floral burrow]

@native anvilok

[fickle hawk]

Somehow all the missing events got fixed without me doing anything. And last I even reinstalled the game and the event wouldn't gix

[subtle basalt]

Where's my body

It's just disappeared in middle of match after being recalled

[proud summit]

I need help 300 of my uc just randomly disappeared

[chilly patio]

support ar ?

[storm flume]

Please contact the customer service for further assistance, @proud summit. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

How often do you face this issue?

[cyan citrus]

Could you please elaborate?

[chilly patio]

The reason I put me on the observation list twice in the same day

[cyan citrus]

Please share a screenshot of the issue you are facing, @chilly patio.

[chilly patio]

Do you mean the review period?

[cyan citrus]

A screenshot of the issue you are facing, @chilly patio.

[chilly patio]

I got out of the observation period two hours ago.

And here it is again on the same day. @cyan citrus.

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance, @chilly patio.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[night cloak]

I received the rank of "Crown". I was not given a nickname frame and an animation for entering the lobby. Will it be given out after the end of the season?

[cyan citrus]

The season rewards will be awarded to players in the start of the new season based on the highest rank you have reached in your previous season, @night cloak.

[night cloak]

Thanks

[cyan citrus]

You're welcome!

[opal pulsar]

What is it ?

[silent heron]

Hello everyone

Why can't I bind my social accounts?

No account can be bound

[ancient cedar]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. Players can't join teams, rooms, or matches, spectate, or use other game features until they're under security observation.

[night cloak]

hello the region change option is not showing on my setting help please

[pale steeple]

Im facing 10 mn ban in every match in my mobile and gameloop both device.
What can i do please Help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pale steeple.

[cyan citrus]

The option to change country/region settings is not available for the accounts registered in European continent and you cannot switch your region if that is the case.

[crisp wasp]

Hi everyone

I am getting vietnamese version error. How can I fix?

I've never logged into the Vietnamese version

Please help

[slender lintel]

Hi please help I didn't do anything and I take a pan without reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slender lintel.

[cyan citrus]

Please refer to that notice or contact the customer service in-game for further assistance. We unfortunately cannot help you with account related issues through the community.

[spring pebble]

Hello my name is My account has been banned without apparent reason and I have not violated the terms and conditions of the game and I hope that my account will be returend I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again This is my account ID 5276717965Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spring pebble.

[night cloak]

how do I check when I created my account?

[opal pulsar]

I can play ranked matches but I cannot play with my friends

[crisp wasp]

Please, someone help me

[cyan citrus]

Refer to my this response, @crisp wasp.

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[indigo tundra]

Hi. I deleted and downloaded the game, including all resources. I want to use my old control settings, but when I press "Download and Apply" nothing happens

[brazen kettle]

[hardy oriole]

Sir my id unlink gamil and mobile num. But fb is link my pubg account but not open to Facebook to pubg i tap fb and process and me Notification link mobile num but how to link mobile num not open pubg id to fb social media me show this notification.

[hollow pike]

I take 10 minutes more than once, what should I do?

[hollow pike]

ID.5394954119

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow pike.

[storm flume]

Please contact the customer service for further assistance, @hardy oriole. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Have you tried to perform a routine repair of the game?

[languid niche]

Hi Support Staff,

I'm facing a new kind of issue here.

Whenever I join a team of different region, I'm unable to communicate with through voice chat. They can hear me but I can't hear them back.

When a game is finished, this is the message on the screen

" The current voice channel has automatically changed, go to settings to change it back" or something.

I'm not sure what the issue is but I only noticed that it happens with only other region teammates.

[spring copper]

There is an issue with audio. When matched with a friend and he leaves to join another lobby we can still communicate. I hear him in game and I’m lobby. We’ve tried restarting games and nothing is working.

[wispy karma]

Hi <@&481161015728406538> just wondering why is the acting weird I usually play with 20ms and all of the sudden it’s sparked around 180 to 600ms.

[deep kite]

Hi...several days ago my pubg account got a 10-year ban for an unknown reason...could anyone tell me for what reason did I get that ban and how am I able to get it removed?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deep kite.

[thorn palm]

@winged scaffold hi BUBBLES yesterday you suggested a reddit page
to write my problem there
is this the page i was supposed to write on? thank you in advance for your answer

[agile sage]

Guys there are Russian moderators here who will help with account recovery, my people just hacked my mail and tied my two-step activation, and because of this I can’t go to my acc

[raw lotus]

Hello pubg mobile what i can do i dont now how he add the Phone Number on my Account pls Help me @polar marsh

[night cloak]

i recently moved to europe before i could change my region and my account is registered in asia

[storm flume]

Please contact the customer service for further assistance, @thorn palm. Refer to subpoint 5.4 in #faq for further information.

[thorn palm]

Hello pubg mobile admins
please i need your help
my pubg mobile account has been stolen
they stole my Twitter and the hacker added his email and phone number to my game account
I had Facebook and Twitter connected to the game
I can't access the account because it asks for verification via phone number
I tried through customer service, but they can't help me there
please help me I put more than €10k into that game
I have proof that the account is mine, I still have my Facebook there
please pubg mobile admin get my account back
you are my only and last chance
@polar marsh

[faint ridge]

Hello

I am facing issues

U can see this

The scope button

@static sleet

[faint ridge]

I can't play game

[ancient cedar]

If you've switched to one of those countries in European continent, you won't be able to switch your region irrespective of region in which your account was registered.

[faint ridge]

Only fire button and reload button

[ancient cedar]

Can you please elaborate? The scope button is visible on the right side in the second screenshot.

[faint ridge]

Okay

I do all thing routine repair and clear cache not fixing

Sucks

@ancient cedar

3rd layout

[ancient cedar]

That is Classic Mode TPP control settings, please switch to Arena if you wish to change your controls for that specific mode.

[faint ridge]

It's same bro

[ancient cedar]

Can you share a video recording of it?

[faint ridge]

@ancient cedar

[ancient cedar]

I see, did you try to reset Arena controls and copy them from Classic TPP again?

[faint ridge]

Now see thsi

@ancient cedar

It happen in 3rd layout

I just switch to 3rd layout today and facing this issues

[ancient cedar]

You may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[faint ridge]

I can't play

[ancient cedar]

Please switch to first or second type of controls till then.

[tame anvil]

Where can I find records of ban?

[thorn palm]

is this admin for pubg mobile?

[night cloak]

Scammer

[ancient cedar]

No, please refer to latest message of #735483472432594994.

[crisp wasp]

How can I contact in-game customer service?

[worthy sinew]

Please refer to subpoint 5.4 in #faq for in-game customer service.

[crisp wasp]

thanks. I tried to do it from there. but i couldn't find anything to help

[versed crane]

How do I claim a hacked account ?

[mortal apex]

Please contact the customer service in game for account related issues.

[versed crane]

Thank you

[tropic hawk]

Why is the user allowed to submit only one? I wanted to apply again after my first submission, which was 10 days ago

[green agate]

This is to prevent spam.

[tropic hawk]

Ok, and I want to apply, what should I do?

[green agate]

Says in your message that you have already applied.

[tropic hawk]

Yes, I did a while ago, but I did not receive any message

Can I apply again and if I can when?

[green agate]

You can't, it says so through the prompted message at the bottom.

This is to prevent spam and repeated entries.

[tropic hawk]

Can I apply with this email ( @tropic hawk ) again within the next month?

[green agate]

No.

[tropic hawk]

Thanks.

[onyx plover]

Pubg send me this message with other language, why? What’s meaning?

[storm flume]

Please do not use languages other than English, @onyx plover. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wet nest]

Hello

I was wondering if a license is needed to host a local tournament

[solid scarab]

Hello!
When the magic pumpkin event ends, the lucky coins what will turn into? We've spent a lot of UC on this crate! It should turn into materials, or at least they should make them permanent! Anyone knows what will they turn into?

[wise glen]

Hi, does anyone know why i get 30fps? I use samsung galaxy m33 6/128 and i get 30 fps. My another device was worse than the m33 but it was running 45fps. Could you guys do anything to solve that please.

[fickle hawk]

It happened again after all day of playing to complete the missions. Plz make a permanent fix for the problem. I'm missing a lot of stuff cause of this

[grim iris]

5704581517

Hello my friend, I have a problem with my account
My account has been banned for 10 years and I do not know that. Please review my account again and judge again

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grim iris.

[solid scarab]

Is it possible to transfer data outside EEA? Did anyone could do that? If someone could, plz tell me how!

[onyx plover]

😂😂😂 crazy bot , acctualy writing english your message on pubg inbox was other language not me.

[simple nest]

Dear all,
I want to change my email password i received the code. When i put new password i get incorrect password. I exceeded the daily tries i have to wait 1 day to try again ? Is there any special requirements for the passwords ? Must be 8 ? Or minimum 10? Can someone help me please ?

[serene anvil]

hi Support pubg mobile can i help me ??

@polar marsh

[worthy sinew]

If you are getting "The password is incorrect" error, you may not have not Confirmed the password. Scroll down to the "Enter Password again", then click "OK".
(#questions message).
If the issue persists, please reach out to the customer service in-game for further assistance.

[agile sage]

here who will help with account recovery, my people just hacked my mail and tied my two-step activation, and because of this I can’t go to my acc, @polar marsh help please

[storm flume]

Please contact the customer service for further assistance, @agile sage. Refer to subpoint 5.4 in #faq for further information.

[neon kernel]

Dear pubg support,

Previously, I have linked my pubg account to my own facebook. But now someone hacked my pubg account and added a two factor authentication with their own phone number.

The facebook and email that linked with the pubg account is mine, but the phone number that’s two factor authentication is not mine. I never added the two factor, and I don’t know who added their number to my account. So I cannot entered my account because I need the sms for two factor authentication.

Could you please check and help me to get my pubg account back?

Thank you for your help

[storm flume]

Please contact the customer service for further assistance, @neon kernel. Refer to subpoint 5.4 in #faq for further information.

[neon kernel]

What ist subpoint 5.4? Is there?

[night cloak]

Hello

I have a question

Where can you gind the recall token redeem shop?

After the update its hard to find it

[winged scaffold]

@thorn palm yes it is.

[onyx plover]

Hello sweetheart 😂

[worthy sinew]

You can find the Recall Token Redeem shop under Missions tab.

[woeful turret]

Hello?

Can somebody help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @woeful turret. Remember to read through #faq before asking questions in the support channels.

[woeful turret]

@storm flume
Sir I have a problem in PUBG I don't know how it's solve my Mic and speaker are Glitch in lobyy and in match
I restart the game and also clear ceach and also do repair routine also Restart my device all possible situation I know I do but it's still glitch?

[ancient cedar]

In which country/region do you reside?

[winged scaffold]

@onyx plover ❤🥰Naaaaa❤

[median ermine]

hello guys

my second account linked google gmail

i got this but the account not banned

someone can help me about that

but this account not bannded i didnt know why just gmail google account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @median ermine.

[ruby ravine]

guys how can i find custom rooms match live results

[vapid pilot]

Hello.. I have just come through a very serious problem today..I was playing PUBG mobile normally . at about 4 pm Germany time i opend the Game , and it showed me “authentication failed” … then logged me out... My Pubg account is linked with Twitter. When I tried to log in again with twitter it opens a new account level 1.. instead of opening my account, it creates a new one level 1. my account was only linked to twitter and had no 2nd social link.. please can someone explain me is this a bug or anything?my character I'd is 568374049, also tell me how can I get my account back.. sincerely waiting for the answer

[simple epoch]

Hi, is there any way to get this emote permanently? I want this permanent