questions

[cyan citrus]

Please refer to the pinned message in the #matches for more information, @winged kraken.

[winged kraken]

@cyan citrus no one responds

[cyan citrus]

What do you mean, @winged kraken?

[winged kraken]

I tried to contact alboz but he doesn’t reply

[cyan citrus]

All the information regarding rewards is available in the pinned message of the #matches channel, @winged kraken.

[winged kraken]

We sent our id there but we didnt get anything

[cyan citrus]

Already answered here, @winged kraken.

[winged kraken]

Okay thanks because someone said there that squad room winners don’t get uc 🤷🏻‍♂️ and he is not a moderator

[cyan citrus]

UC prize is for the winners of the each solo match, @winged kraken. Please read the pinned message in #matches again.

[final sluice]

No this

[mellow flint]

I won yesterday and didn't take

[storm flume]

Please do not use languages other than English, @mellow flint. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mellow flint]

I won yesterday and didn't take my uc
My name is neonMAESTRO
Id : 5324581172

[sick lintel]

@cyan citrus

Is that official?

[feral forge]

This is a scammer. Please refer to the announcement in #735483472432594994.

[feral forge]

The prizes for #matches will be sent within a week.

[shy garnet]

Can I get a mod to help me?

<@&481161015728406538>

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shy garnet. Remember to read through #faq before asking questions in the support channels.

[shy garnet]

Hello?

[feral forge]

Please be advised not to mention the moderator role unless there is a server-related emergency.

[shy garnet]

Well who do I go to report that my acc was hacked

[storm flume]

Please contact the customer service for further assistance, @shy garnet. Refer to subpoint 5.4 in #faq for further information.

[limber storm]

Someone hack my account and link it with gmail
How can i remove him? <@&481161015728406538>

[sick shale]

Please contact customer service in-game for further assistance in this regard, @limber storm. We are unable to assist with such matters through the community.

[sinful blaze]

Hello, is there a solution for laggy 90 fps in guided access mode for iPhone 13 Pro Max without recording screen ?

[stuck scroll]

I have a problem with my account

[bright timber]

When is the login problem, team sound issue, and sound like radio noise resolved

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stuck scroll. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Please share a video recording of the issue you are facing.

[shy garnet]

The customer service team is not helping

How can I log in without the sms code bc someone logged in and linked their email and number on my acc

[cyan citrus]

We cannot help you with compromised accounts through the community, @shy garnet. You may contact the customer service again.

[flat meteor]

Where can I find this event

[green agate]

▫️ Navigate to the lobby.
▫️ Witness an event in the top right labeled, "Unite For One Goal."
▫️ Navigate to Well Wishes.

[summer orchid]

Maybe you can write appeal question answers to pubg Mobile's support team?

Write your id

[cyan citrus]

No, we cannot do that, @summer orchid. Please keep in mind that moderators of this Discord server are not affiliated with the customer service.

[soft fractal]

need help my id get banned. Dont know what you guys are trying to do. was playing tdm and get banned. you can check manualy i was not using any kind of cheat

[polar marsh]

Please refer to the private message from @polar marsh for further information, @soft fractal.

[worthy python]

how get content creator role

[weary willow]

@static sleet

@cyan citrus sir

can you please help me ??

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @weary willow. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Please refer to Community section under Roles in #735483472432594994 for more information.

[weary willow]

bro i have a 8k subs so how can i get a content creator role

[cyan citrus]

Refer to my above response, @weary willow.

[weary willow]

oky but just is there any form which i have to fill it

[cyan citrus]

Yes. Please refer to the Community section in #735483472432594994 for more information.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[weary willow]

do u speak urdu or not

[unreal valley]

good evening. in the resource update center I update everything: maps, etc. Each time you enter the game, these updates fly off and you have to update everything from scratch. What is the reason ?

[cyan citrus]

You can only use English language in the server. You may refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[cyan citrus]

What is the device you are using?

[weary willow]

okay sir

[unreal valley]

Telephone,poco x3 pro

[cyan citrus]

Please make a video recording of the issue and share it here, @unreal valley.

[weary willow]

@cyan citrus bro i fill up the form now then what can i do

[cyan citrus]

Wait patiently, @weary willow. You will be contacted if your application gets approved.

[weary willow]

how much time is there any limit

[cyan citrus]

No, we cannot provide a reasonable time span for it, @weary willow.

[unreal valley]

?

[cyan citrus]

Got it! From where did you download the game, @unreal valley?

[unreal valley]

Google play

[cyan citrus]

Have you tried to reinstall the game yet, @unreal valley?

[unreal valley]

No(

I'm going to try now.

[cyan citrus]

To begin with, please perform a routine repair of the game from login menu, clear game cache and restart your device one time, @unreal valley. If the issue still persists, you may repair the game again using both Routine Repair and Repair Resources option. Keep in mind that this will delete your resources and you will need to download them again. Restart your device and see if it will make any difference.

[delicate raven]

@cyan citrus my YouTube channel was taken down after strikes on my channel by tencent but I never used any hack, nor promoted it and all content was mine

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @delicate raven. We may otherwise have to mute you.

[toxic saffron]

@cyan citrus My account got Hacked last night I just open one Unknown Add from Facebook and after a While I'm playing with my account and suddenly I went Log Out and it was in the Hand of other guy Can you please help me I have the picture of my Email and Everything.

[storm flume]

Please contact the customer service for further assistance, @toxic saffron. Refer to subpoint 5.4 in #faq for further information.

[delicate raven]

Unable to send messages in #copyright

@cyan citrus I still haven't been able to send messages in #copyright even after one week

[stone swan]

Hi my account is hacked

[cyan spruce]

I want to talk about a problem with my account

@lime juniper

I want to know this problem

[stone swan]

My pubg account has been linked to another's phone number . And i cant access to my account

[cyan spruce]

Is there a solution to this problem?

[toxic saffron]

@storm flume Where can I get that official Email of PUBG mobile

[cyan spruce]

@opaque dock

[static onyx]

I logged into my facebook account and it says unlocks on 2028

And when i go to see my ban its empy

[cyan citrus]

Please share a screenshot, @static onyx.

[static onyx]

Here

I havent played for a long time on my fb acc and i instantly got that message

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through inside the game.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @static onyx.

[storm flume]

Please contact the customer service for further assistance, @stone swan. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

You will need to verify first using the verification code you have received on your phone number or the backup verification code before you can log into your account.

[cyan spruce]

@cyan citrus My account was hacked and it was linked to a phone number

[storm flume]

Please contact the customer service for further assistance, @cyan spruce. Refer to subpoint 5.4 in #faq for further information.

[toxic saffron]

They are not Giving me any good response because my account got Hacked last night and I want to recover it and that person Unlink my Twitter Email and it's not working anymore also he Changed the username of that Twitter account I have the screenshot of it Would you please don't mind can I share it here.

[cyan citrus]

We cannot help you with compromised accounts through the community, @toxic saffron. Please wait patiently for a response from the customer service.

[stone swan]

Where is customer service

[toxic saffron]

Could you please add me in your list

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @stone swan.

[cyan citrus]

What do you mean?

[cyan spruce]

@cyan citrus My account was hacked and it was linked to a phone number

[cyan citrus]

Refer to this response, @cyan spruce.

[toxic saffron]

I just want to share the Email with you in Personal of you don't mind please. I don't know to much about Supporting Issues please

I need your Guidance 😭

[sullen vine]

Hey i have question, Is it possible to sent one of my ID cards to change name to a friend of me?

I have serveral of those but i'm not in need of then

[toxic saffron]

@cyan citrus ??? I'm waiting for your Response Sir

[cyan spruce]

I don't know how to use it

[cyan citrus]

No. It is not possible to transfer items in your inventory to your friend.

[cyan citrus]

You have already been answered. Please continue with the customer service and refrain from repeatedly asking about the same matter in the community channels.

[storm flume]

Please do not use languages other than English, @blazing thicket. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sinful blaze]

Anyone has the same issue as me - hands up https://discord.com/channels/393088095840370689/1044344952974495905

[viral knot]

I want to report on a telegram channel that sells cheating software

[cyan citrus]

You may report it through http://cheat-collect.pubgm.cc, @viral knot.

[viral beacon]

Hi. I want to restore my account, because I changed my email by trust, but there are still apple id and phone number bindings. Vk

[junior birch]

Please contact the customer service for further assistance, @viral beacon. Refer to sub-point 5.4 in #faq for further information.

[junior grove]

hello

i'm ranking for conqueror

when does the day reset? im in europe (italy)

what time for me

[cyan citrus]

The Conqueror tier is updated every day at 00:20 UTC, @junior grove. Italy is 1 hour ahead of UTC.

[junior grove]

ok thank you

[cyan citrus]

You're welcome!

[woeful edge]

Hello, someone dropped her stuff in the subway part of the game because it didn't load, she took my stuff and left the game

<@&481161015728406538>

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @woeful edge. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[woeful edge]

Can anyone help me?

<@&639889499718942720>

Please

[flat flame]

lag issues unstable connection fix ur service

[storm flume]

Please refer to subpoint(s) 4.6 and 4.7 in #faq for further information, @flat flame.

[solar surge]

Why krafton does not even ban telegram channel that provide pubg cheat?

[blazing thicket]

Hellov

Hello, good day, my account, which I entered through the social media link, has disappeared, when I try to log in, the option to create a new account comes, I could not find a form and information about this problem in support. I would appreciate if you help

[storm flume]

Please contact the customer service for further assistance, @blazing thicket. Refer to subpoint 5.4 in #faq for further information.

[dull stag]

Dear Pubg Mobile  team,

I am very found to play Pubg Mobile and i am playing with you around 2 year and i have never playing game in cheating. you have been ban me for 10 year. i have never been cheating almost 2 year. Thing is that today i am playing my solo unranked  game island i don't know what happened to team pubg they ban me for 10 year. can you please tell me what i have done for being me ban. i am very like this game and also paying a huge amount of my credit. so  please give me one chance to recover my ID 5641728071 . I am very thankful to you and your support.

Best Regards:

Bunny

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dull stag.

[dusty mantle]

@cyan citrus can i ask u something

[quiet thorn]

Good evening!

i had an account years ago tied to an old Facebook. can i recover that account somehow?

[native anvil]

If Facebook is your only login method to your game account, then your only option is to contact the Facebook support to recover your access to the account. This is not something that we nor the in-game customer service can assist you.

[mighty drift]

محتاج مساعدة؟

[storm flume]

Please do not use languages other than English, @mighty drift. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dusty mantle]

Is there any moderator here i wana talk something

[native anvil]

How may we help you?

[dusty mantle]

Can i write u some thing dm if possible

[mighty drift]

IF u speak arabic?

iam buy 60 UC from buff and code dose not work how can i redeem it?

?

[native anvil]

Please be advised that the only recommended way to make purchases outside the game is through https://www.pubgmobile.com/pay.

[native anvil]

Sure.

[night cloak]

i want play solo rank 1 vs 1 and i take about 12 mint then can't find the game

i do it for all map

what can i do any help ?

[native anvil]

Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective combination and timing in your selected server, if there are not enough players, your match making time will be longer than usual. If you are unable to get into a match, please try again in a different time.

[grim eagle]

When will the ipad pro 2022 get 90 fps

I waited for the update and it still doesn’t have 90 fps.

[native anvil]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[atomic raven]

There isnt any explaination about "Account flagged as high risk, temporarily frozen for inspection".. Can someone explain this, why this happens? Making a lot kills in one match can cause this? Or maybe a lot reports? Thanks in advance for reply.

[thorny tendon]

Hello! How can I delete my account on Android?

[blissful mortar]

@night cloak

Someone help him

[native anvil]

This feature is only available for iOS devices for now. You may also contact the customer service in-game for further assistance.

[thorny tendon]

I've already tried. In-game support bot sayed me to write on special email. But this way didn't help. I am automatically answered with advising to use in-game support

[native anvil]

Please be advised that we are unable to assist players with account related issues through the community in any way. You may try contacting the in-game customer service for further assistance in this regard, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[willow knot]

@native anvil السلام عليكم عندي مشكله

[storm flume]

Please do not use languages other than English, @willow knot. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[willow knot]

Ok

@native anvil I have a problem,con you help me

[native anvil]

Please state your issue.

[fast heron]

Не могу зайти в персонажа что делать?

[storm flume]

Please do not use languages other than English, @fast heron. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[jagged cipher]

Hello

Hello, unfortunately I've forgot the email address - Twitter account I've used to create my KR PUBG account, I can remember my account's ID and name tho, what do I do now? #forgot

I'll be able to get access to the account if by any chance I can get the email address I used to create the account

[static sleet]

Please reinstate access to your email account and attempt to login into the game.

[woeful edge]

Hello, someone dropped her stuff in the subway part of the game because it didn't load, she took my stuff and left the game

[storm flume]

Please contact the customer service for further assistance, @woeful edge. Refer to subpoint 5.4 in #faq for further information.

[fast heron]

I can't log in to my account

[fast heron]

I can not log in to my account, please help

[jade raven]

Any specific error you get while trying to login?

[fast heron]

I don't remember no login no porol

[jade raven]

If you mean you forgot your login and password, please contact in-game support.
Read subpoint 5.4 in #faq

[fast heron]

I know. ID There is a screenshot

[storm flume]

Please do not use languages other than English, @drifting hollow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[drifting hollow]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @drifting hollow. Remember to read through #faq before asking questions in the support channels.

[drifting hollow]

problem i have a problem ples need help

[native anvil]

What is your issue, @drifting hollow?

[drifting hollow]

someone stole my account and i can not logon anymore

[native anvil]

Please contact customer service in-game for further assistance in this regard. We are unable to assist with such matters through the community.

[barren furnace]

I have an issue where I cannot see my rank... But my friend that's in gold tier can see he's rank... (this is FPP squad South America)

[native anvil]

For how long have you been facing this issue?

[willow knot]

@native anvil I have an account unjustly banned and I have the proof

[polar marsh]

Please refer to the private message from @polar marsh for further information, @willow knot.

[bold seal]

can i get some support?

[barren furnace]

@native anvil since yesterday

[native anvil]

You may contact the customer service in-game so they will be able to help you with this.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bold seal. Remember to read through #faq before asking questions in the support channels.

[deep oxide]

hello everyone, tell me where to write about account recovery

[deep oxide]

Please

[storm flume]

Please contact the customer service for further assistance, @deep oxide. Refer to subpoint 5.4 in #faq for further information.

[fierce cedar]

hi so i have a question
How do i report hacking and scamming items on other platofrms?

[lilac dove]

I would like to join your cyberg team

[cyan citrus]

You may report online PUBG MOBILE cheating content through https://bit.ly/3soBavK. Keep in mind platforms not listed on the form are covered by the Other option. On such platforms, the content is monitored rather than removing it.

[cyan citrus]

Please add more details about your concern.

[lilac dove]

I have been playing for 3 years, 3 fingers, 30 fps, I am not a bad player, I can show my level in TDM, the default rules are 16 hours, Ukraine

[cyan citrus]

Unfortunately, I don't understand your issue, @lilac dove. Please rephrase it.

[deep oxide]

Can't restore the game through the app

[cyan citrus]

Please add more details about the issue you are facing, @deep oxide.

[lilac dove]

my nickname is VANLOVEPUBG, everything is in capital letters, I don't know English well, but I can understand you, I'm a strategist, I quickly come up with tactics and get used to teamwork

[cyan citrus]

I still don't understand your issue completely, @lilac dove. If you would like to seek assistance in your native language, you may refer to #735483472432594994 sub point 3.1 for a list of regional communities, @lilac dove.

[lilac dove]

help me find a cyberg team from Europe that could take me

[deep oxide]

I have information on the player’s profile, mail, phone number, but I can only log in under a new user, I can’t log into my account, I also don’t send a verification code several times, when I try to log in from different mail, the login method may have changed, or another problem

[deep oxide]

Help me please

[cyan citrus]

Please reach out to the customer service in-game for further assistance with account related issues, @deep oxide. We unfortunately cannot help you with such issues through the community.

[cyan citrus]

You can find a list of regional communities through https://bit.ly/3iPRH71.

[lilac dove]

❤️

[deep oxide]

Tell me how to contact the support service in the game, there are only standard answers to questions, a bot, there are no people there

[barren furnace]

@native anvil OK tnx

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[tribal oyster]

Hi, is there a way to know which social I used to login to pubg?

I have just reinstalled the app, but don't remember the way I used to sign in I guess?

My account is still alive somewhere, since the name is already being used when tried create new one.

[feral forge]

It is your own game account so only you should be able to know about it. This is unfortunately not something that we can assist you here.

[tribal oyster]

But I was unable to contact pubg support through the in-game chat as well, since my email detected as Indian 😅

I am trying to access from UAE, I suppose here pubgm isn't banned

[rocky valley]

My dear PUBG mobile team 😭 why Pakistan team not announced the result of this event please check ✅ and solved
Please tell to the team

@feral forge

Help me

@cyan citrus help me

@native anvil @jade raven

Help

Pakistan PUBG team not solved my problem 😭

2 month ago

Pakistan team tell me wait wait wait 😭

#questions me

[tidal zenith]

"You must link a phone number to perform this operation"

I need help on this

[cyan citrus]

This is a global community. Please refer to #735483472432594994 sub point 3.1 for a list of regional communities and send your concern there.

[cyan citrus]

Please share a screenshot of the issue you are facing.

[tidal zenith]

That's my case

[storm flume]

Please contact the customer service for further assistance, @tidal zenith. Refer to subpoint 5.4 in #faq for further information.

[rocky valley]

@cyan citrus this event is on Facebook PUBG mobile Pakistan

[cyan citrus]

Refer to my previous response again, @rocky valley.

[tidal zenith]

@storm flume i don't understand well

Can i get a good guidance on how to do this

Am not god with this

[rocky valley]

@cyan citrus Pakistan PUBG mobile team not announced the result please tell to the team

[cyan citrus]

You have already been answered here, @rocky valley. Please avoid repeatedly asking about the same matter.

[cyan citrus]

Please contact the customer service for further assistance with your issue. You can contact the customer service using the Customer service option located on the Account settings of the game or using the Help option located on the login menu of the game.

[tidal zenith]

I tried but am not getting good response on it@cyan citrus

[cyan citrus]

We unfortunately cannot help you with such account related issues through the community, @tidal zenith. Please continue with the customer service.

[tidal zenith]

@cyan citrus ok

[gaunt onyx]

@cyan citrus After linking my twitter how long does it take for my pfp to show up?

[cyan citrus]

It should not take much time, @gaunt onyx. Try to logout your account and log in again using Twitter.

[gaunt onyx]

It worked Thanks mate,

[cyan citrus]

Glad to hear that and you are welcome, @gaunt onyx!

[gloomy trail]

Where do I friend

[gaunt onyx]

Legit asked everywhere, they didn’t even respond to me but thanks for you to respond fast

[cyan citrus]

If you want to look for other players to play PUBG MOBILE, you may use the #activities channel, @gloomy trail.

[gloomy trail]

Thank you.

[cyan citrus]

You're welcome!

[gaunt onyx]

Wrong one 😂

[gloomy trail]

Nobody answered what do i do

[spare iris]

Hello PUBG MOBILE TEAM. My account was unjustly banned because of the anti-ban system you brought. 18.season 2021-07-19 11:06:31 Precious FUL pharaoh 5880807404 game account ＰｌｙBoｙ屮, unfortunately, it has been unfairly banned from data change. It has caused psychological, family and financial problems on me even though it has been 1 year. Block me in your history. You say you are using tools to modify game data, I did not change game data so any plugin is illegal, CHEAT etc. Although I did not use any application software or program to affect the game, I was unfairly Banned My account is very valuable. I invested a fortune in this game. I believe that this injustice will be corrected and I will get my right. I request you to re-examine and research and unblock me. I believe there will be no problem and my account will be unbanned. Regards and love PUBG MOBILE TEAM.
Your Player with ID 5880807404
(Would there be such cruelty to humans? No matter how much I ask, Auto-reply and , the robot responds. I made a request in-game or via email, but you don't help. My game account with ID 5880807404 has been unfairly banned. I'm telling you tencent games, where are you? Korafton where are you Level Infinite why don't you help me please help me.
(Dear Important pubg Mobile officials, you are being unfair. You are violating our right.
The publisher, 533490864 ID BBRxBARBAR, who recently got banned, was banned for using cheats and he had a lot of evidence, but now he has been unbanned and is in the European row. This player is banned for using cheats. don't be unfair to mobile authorities remove my ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spare iris.

[broken bloom]

My account has been hacked

[sinful blaze]

Hands up iPhone 13 pro Max users under post. Still no answer https://discord.com/channels/393088095840370689/1044344952974495905

[broken bloom]

<@&639889499718942720>

@cyan citrus

[storm flume]

Please contact the customer service for further assistance, @broken bloom. Refer to subpoint 5.4 in #faq for further information.

[silent silo]

Hello, may I know if I can restore access to the account knowing only the nickname in the game

[hollow anvil]

Hi

[fierce kettle]

Hello we want to register in this tournament but it asks for our account info, is this normal?

https://esports.pubgmobile.com/tournaments/web/pubgm_match/match-detail?match_id=395&_reload_from=scriptInit

[cyan citrus]

What type of account information is requested?

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with account related issues.

[cyan citrus]

You may use the Discord server for PUBG MOBILE Esports for further assistance with this, @fierce kettle.

[fierce kettle]

Can u please link me their official server

[cyan citrus]

You are already a member of the server, @fierce kettle: https://discord.gg/esportspubgm.

[fierce kettle]

Thank u

[cyan citrus]

You're welcome!

[silent silo]

my account has been linked to twitch

but i can't enter via twitch

[cyan citrus]

Could you please elaborate, @silent silo? Twitch is not a login method supported for PUBG MOBILE.

[silent silo]

Sorry twitter

[cyan citrus]

What is the issue you are facing when trying to log into your account, @silent silo?

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[silent silo]

I entered the account that was linked to Twitter and a new account was created

But I know for sure that my old account was linked to the twitter account

[cyan citrus]

It means that either you have used a different social media account or the linked social media account was removed from your PUBG MOBILE account, @silent silo. For further assistance with this, you may contact the customer service through inside the game. We unfortunately cannot help you with account related issues through the community.

[long talon]

I don't know where to open my discord account

[cyan citrus]

Do you mean that you are unable to find the Discord login method in PUBG MOBILE, @long talon? Please elaborate on your concern.

[silent silo]

can I find out which network account I used by nickname?

[cyan citrus]

No, it is not possible to obtain such information, @silent silo. As mentioned previously, you may contact the customer service for further assistance.

[night cloak]

I can not log in to my account please help?

[cyan citrus]

Please change your game language to English and share another screenshot of the issue you are facing, @night cloak.

[gloomy trail]

Quendi nobody wants to play with me plss what do i do

[cyan citrus]

Not something we can help with, @gloomy trail. You may wait patiently or try again at another time. Please avoid using this channel unless you need assistance regarding PUBG MOBILE.

[gloomy trail]

Ok

Can I get tips for gameplay in this channel?

[cyan citrus]

You may ask other players in the #pubg-mobile channel, @gloomy trail.

[gloomy trail]

Thanks

[silent silo]

one question, why don't I receive a letter with a code by email?

[cyan citrus]

What is the action you are performing, @silent silo?

[silent silo]

I want to enter by email

[cyan citrus]

Try to reset your password, @silent silo. Also, make sure that you check your spam folder in the e-mail. If the issue persists, try again at another time or contact the customer service in-game for further assistance.

[silent silo]

I tried several times, the letter did not come to me

[storm flume]

Please contact the customer service for further assistance, @silent silo. Refer to subpoint 5.4 in #faq for further information.

[stone swan]

My account has been hacked.

[storm flume]

Please contact the customer service for further assistance, @stone swan. Refer to subpoint 5.4 in #faq for further information.

[stone swan]

They didnt help me

I give them correct information and they can't help me

[livid vector]

My login screen is just like this and I can't login

[cyan citrus]

What is the device you are using, @livid vector?

[gloomy trail]

Ipad mini 8 inch he is my friend

[livid vector]

An iPad mini 2

Yep

[cyan citrus]

We cannot help you with compromised accounts through the community. You may try to contact them again.

[gloomy trail]

@cyan citrus we have tried re installing the game, using vpn, nothing worked.

[stone swan]

Same problem

[livid vector]

He's right

[cyan citrus]

Please share a video recording of the game by launching the game from the start.

[livid vector]

Ok

[cyan citrus]

Please just let the affected player respond. Thank you.

[gloomy trail]

Ok

Sorry

Im not good with rules

[livid vector]

There ya go

[hollow anvil]

I changed my country by mistake

[livid vector]

@cyan citrus

[cyan citrus]

Did you just download the game?

[livid vector]

Yes

No I mean it's along time I downloaded the game

About one week

[hollow anvil]

@cyan citrus

I changed my country by mistake

[cyan citrus]

Have you always had this issue or did you start it face it recently?

[livid vector]

I always had this issue

[cyan citrus]

Please elaborate.

[hollow anvil]

I changed the country to the Netherlands by mistake. I want to return the country to Saudi Arabia

[cyan citrus]

Got it! To begin with, please perform a routine repair of the game using the Repair option located on the right side of the login menu. After that, reset your device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Restart your device and check again if the issue still persists.

[livid vector]

🙏 thank you

[cyan citrus]

You can change your country/region settings through the Account settings of the game. Keep in mind that if there is cool-down period, you will need to wait for it to be over before you can change your country/region settings. Also, the option to change country/region settings is not available for the accounts registered in European continent and you cannot switch your region if that is the case.

[livid vector]

@cyan citrus it didn't work

[lime juniper]

Sure.

[cyan citrus]

When did you reinstall the game last time?

[livid vector]

One week ago

[cyan citrus]

Please try to change your DNS settings and see if it will make any difference, @livid vector. You may refer to #faq sub point 4.3 for further information in this regard. If the issue still persists, please reinstall the game completely. If that does not help as well, you may submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[livid vector]

Ok thanks

[delicate raven]

Thanks

[storm flume]

Please do not use languages other than English, @dawn meadow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @dawn meadow.

[dawn meadow]

what applications are allowed to use?

[floral spindle]

When my last match started there was someone shouting "Come to Dabi, I HATE NGGERS I HATE NGGERS" Repeatedly for about 30 seconds.

I hit the audio report button, and received a 30 minute mute.

How are we supposed to properly report these little pieces of racist crap?!

[modern dune]

hello i lost my account

hello i lost my account

[storm flume]

Please contact the customer service for further assistance, @modern dune and @floral spindle. Refer to subpoint 5.4 in #faq for further information.

[floral spindle]

I dont need assistance, I need clarification

[storm flume]

Please contact the customer service for further assistance, @modern dune. Refer to subpoint 5.4 in #faq for further information.

[subtle sinew]

Hello I need help about my account

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @subtle sinew. Remember to read through #faq before asking questions in the support channels.

[subtle sinew]

I need somebody

[candid swift]

I was using an vpn for better Ms and I got banned for 10 years it wasn’t hack or anything I have proof.. is it possible I can get back my account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @candid swift.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @subtle sinew. Remember to read through #faq before asking questions in the support channels.

[turbid moat]

What is this supposed to mean ?

"Correctly predicted a tie "

[turbid moat]

I predicted a tie and it was a correct prediction . But they gave me only 45 coins

[jade nest]

That's the overall prize pool for a tie, which will get distributed among the players who correctly predicts a tie

[turbid moat]

You're telling me that 222k people predicted a tie ?

[jade nest]

I don't know the exact number,but you can check the percentage of people who predicted the tie.

You can read rule 1 of that event

[agile orchid]

#questions

Доброго времени суток, многоуважаемые разработчики ПУБГ Мобайл. У меня возникла проблема, на моем аккаунте нет доступа к участию в Чемпионате Талантов. Может это связано с тем, что я играл с читами или читером, но я вас увераю, что я не играл с читами, а если я играл с игроком у которого есть читы, то я не знал, что у него есть читы. Можете проверить мой аккаунт на наличия читов и откройте пожалуйста доступ к Чемпионату Талантов, вот айди 5300786426

[storm flume]

Please do not use languages other than English, @agile orchid. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[jade raven]

Hello @native anvil
I noticed a small error here..
have a nice day.

[young elbow]

Maybe try restarting discord, @jade raven? Mine seems to have tagged the channel.

[native anvil]

Can you try restarting Discord?

[novel totem]

pls help me

[static sleet]

What is the issue, @novel totem?

[novel totem]

i cant play pubg mobile i dowlaod it now and its showing this error

[storm flume]

Please contact the customer service for further assistance, @novel totem. Refer to subpoint 5.4 in #faq for further information.

[storm locust]

@static sleet will the teammates get the 7 day ban if someone gets 10 year ban

(BUT IF the game is played in Custom rooms)

@novel totem you android or iOS

[static sleet]

No information about this specific inquiry. Generally, playing with cheaters can result in account suspensions whose timing is not predetermined.

[novel totem]

pc on gameloop

[storm locust]

But custom rooms idk

😡

[novel totem]

@static sleet i try customer service but there is no option like that

[static sleet]

For further assistance related to GameLoop, please visit their website.

▫️https://www.gameloop.com/.

[novel totem]

so i join discord for help

[storm locust]

@static sleet because consider playing weekly games
And then some random comes into someone's slot and then gets the ban
But then that's not our fault because he was a random

[static sleet]

We are unable to assist in any way with account-related issues through the community, @novel totem.

[static sleet]

Has your account been suspended?

[storm locust]

mno

[novel totem]

no my account didnt susppend

[storm locust]

it was just a theory

what would happen

[static sleet]

We can discuss that in #pubg-mobile, @storm locust.

[storm locust]

okae

[novel totem]

@static sleet

can you remove my device from violation list

[static sleet]

I cannot do any such thing, @novel totem.

[novel totem]

so who can bcz i dint use any type of hack etc its showing suspecios activities even i donet know how to play

[void sun]

Hello can you help me regarding my hacked account

[young elbow]

You may contact in-game support via your in-game settings. Should you require further assistance please refer to #faq subpoint 5.4.

[void sun]

Support does not respond

[young elbow]

Unfortunately account related queries cannot be handled within the discord server and you’ll have to be patient via in-game support, thank you for your understanding, @void sun.

[weary willow]

@static sleet i apply for a influencer role but no response from your side

[young elbow]

Should you receive the role you’ll be contacted via social media, if you don’t receive a response you may not meet internal requirements.

[weary willow]

I apply about 3 days ago

[young elbow]

If you meet requirements you will contacted in the near future, if not you won’t be contacted.

[weary willow]

There is any time limit

[young elbow]

Not that I’m aware of, @weary willow.

[weary willow]

Okay

[jade raven]

Ahh Thanks.

[broken bloom]

How could it be possible? Within 15 hours Hacker changed my Facebook twitter 3rd log in?

[silk crypt]

Is PUBG Mobile planning to make an API near future?

[young elbow]

No information regarding your question.

[young elbow]

Only way to unlink that fast would be through in-game support.

[silk crypt]

is there any wat that i can get that information?

[sour moss]

<@&639889499718942720> <@&481161015728406538> my account has been hacked. Some one linked his mobile number on my pubg account now I can’t login in my acc.

[young elbow]

Such information is not available to the public should there be an announcement regarding your question it’ll be posted in a patch note.

[young elbow]

You may contact in-game support via your in-game settings. Should you require further assistance please refer to #faq subpoint 5.4.

[sour moss]

I can’t log in my acc and also tried with another acc but it didn’t work

[young elbow]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord. Should you require assistance in this regard you may contact in-game support, please avoid mentions staff roles unless it’s a server related emergency, thank you.

[remote frost]

Hello can you please add the option Ultra sounds on the new iPad pro 4th generation

[young elbow]

You may post any feedback related to PUBG MOBILE via #996458713126797405. Please do keep in mind that the PUBGM team optimise the game to suite devices the best and to the highest performance possible for your device.

[coral spoke]

Basically I need to change my country asap but I can only change it in 45 days. Any way to change it quicker?

[young elbow]

There is not, @coral spoke. You’ll have to wait for the cooldown period to end.

[rough topaz]

Hy

Sir ai want To change my region but The Region Button is not Showing up

?

[cyan citrus]

If the option to change country/region settings is not available for you, you cannot switch your region, @rough topaz. The option is not available for the accounts registered in European continent.

[rough topaz]

But sir i Was See The option In January in from April It is not showing

[cyan citrus]

Please refer to my previous response again, @rough topaz. We cannot help you with this.

[rough topaz]

but i am living in Pakistan

🥺🥺🥺🥺Why sir

[cyan citrus]

This will be in accordance to the country you have selected, not where you are physically located, @rough topaz.

[rough topaz]

Please Change It Only One time It's a humble request

[cyan citrus]

We cannot help you with this. Please do not persistent after you have been answered, @rough topaz.

[rough topaz]

Oky sir Thanks For Helping Me😡😡😡😕

sir If I want To become Pubg Patner How can I apply

????

[cyan citrus]

Please refer to Roles section of the #735483472432594994 for more information on how to apply for PUBG MOBILE Content Creation program, @rough topaz.

[rough topaz]

Oky

[gleaming cave]

Hi, PUBG support team.

Please review for my account, this review request is because I have not violated the PUBG rules in any way and I have not done anything wrong.I'm sure I'm sending this message and requesting a review.l hope you check my account as soon as possible and realize this mistake. Thank you very much for your strong team response.

id:511438334

name:ﾒCLAU๛

pls help me 🥺🥺

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gleaming cave.

[jade raven]

Please use in-game support. Staff here can not help you with account related issues.
Read more on how to contact support at #faq subpoint 5.4.

[worthy lintel]

I have a question related to PMNC pakistan

Any admin hete

Here

[feral forge]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[loud ibex]

@polar marsh how i can change my birthday as im more than 30 years and srill say im 18 how come this work

[native anvil]

You can only set the birthday once and changes are not allowed. You may contact the in-game customer service for further assistance.

[loud ibex]

[e-mail] this email for the,m ?

[native anvil]

Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[loud ibex]

ok thnak you will try this

thank you*

[native anvil]

You are welcome!

[vapid heath]

I have a problem, please solve it as soon as possible, when I play with 2 games and in the 3rd game the game crashes

[gleaming lynx]

hi

i nead help

@native anvil

[native anvil]

Have you tried to perform a routine repair of the game?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gleaming lynx. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gleaming lynx.

[tawny carbon]

Recently i download this game but its not opening

Can someone help

[ocean skiff]

I was trying to clear some stuff on my file and i came across pubg tencent ig file and saw a cache file . As i know cache file are not important . Can i delete it and will it affect anything

[ocean skiff]

Like in what way ?

U cant turn on the app

Or it doesnt let you enter a match

[tawny carbon]

I cant turn on

Like this

[vapid heath]

no

[ocean skiff]

What does the cube say

What does it say

[tawny carbon]

Wants permission

For using documents

[ocean skiff]

U didnt allow it to acces your storage

Its easy

Go to settings

And find the APP section

Keep scrolling till you see Pubg Mobile

Then click on permissions and click on allow storage

Cause i u dont allow they cannot put resource files

[tawny carbon]

Still not oppening

Izin verilenler means allowed

[ocean skiff]

Hm

Think u need to reinstall

Might be an error

Sorry idk how to help

[tawny carbon]

@static sleet

[cyan citrus]

What is the device you are using, @tawny carbon?

[supple fossil]

I wanna call any supporter please i got banned and i dont use any progs , vpn , hack am full clean and i got 10 years any help here?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @supple fossil.

[native anvil]

Please try to perform a routine repair of the game from login menu.

[vapid heath]

ty

The problem that was facing me is no longer directed to me, thank you

[crisp cape]

#questions

Account hacked, how to fix?

[storm flume]

Please contact the customer service for further assistance, @crisp cape. Refer to subpoint 5.4 in #faq for further information.

[tawny carbon]

Galaxy M33 5g

[summer orchid]

How to unlink phone number if another enabled two step verification?

[void quail]

my account is linked to my twitter account but my twitter account is suspended and I can't open it

[cyan citrus]

If Twitter was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://help.twitter.com/. Your other option is to create a new account and continue playing the game.

[cyan citrus]

Do you mean that an unauthorized user has linked their phone number to your account and enabled the secondary verification?

[cyan citrus]

Please share a video recording that is in English.

[tawny carbon]

There is no alert or whatever

[echo bay]

How do I fly the wingman? I equiped the finish but it still doesn't let me?

[cedar flax]

Hello

[cyan citrus]

When did you install the game?

[tawny carbon]

2 hours ago

[cedar flax]

2019

[cyan citrus]

It is most likely that you have disabled the app permissions when it asked for the permissions for the first time. Please try clear game data of the application and restart your device one time.

[cyan citrus]

Hello! How may we help you?

[cedar flax]

My account has been hacked

[cedar flax]

I want my account back

[echo bay]

I just got scammed

[storm flume]

Please contact the customer service for further assistance, @cedar flax. Refer to subpoint 5.4 in #faq for further information.

[echo bay]

In cheer park people can equip it?

But I can't?

I pilot the wingman in cheer park and it's the default skin?

[tawny carbon]

Still same

[cedar flax]

I’m sorry to say but I’m new in discord so please can you tell me where is customer service

[cyan citrus]

From where did you download the game?

[tawny carbon]

Turkey

[cyan citrus]

You can contact the customer service through inside the game using the Customer Service option located in the Account settings of the game or through login menu using the Help option.

[cyan citrus]

Not your country. I mean the source from where your downloaded the game like the specific App Store.

[tawny carbon]

Playstore

Lmao

[cyan citrus]

Please share a screenshot of your storage settings for PUBG MOBILE, @tawny carbon.

[cyan citrus]

Is the game crashing on its own, @tawny carbon?

[quiet needle]

Hello

[tawny carbon]

Yes

[quiet needle]

My account has been hacked help me step by step

[cyan citrus]

Please try to clear game data again and reset your device settings through Settings > General management > Reset > Reset all settings. Restart your device and try to open the game again. If the issue still persists, you may need to do a clean reinstall of the gam through Google Play Store.

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[worthy sinew]

Anybody can pilot the helicopter in Cheer Park. You should be able to use the Wingman finish in Cheer Park.
You have brought the Epic Wingman finish which cannot be piloted in the Spawn Island. But your in-game nickname can feature on one of the two helicopters beside the plane provided, you are among the two of those having the Wingman finish with highest RP points in that match.

[quiet needle]

I tried more than 100 times there still useless

[echo bay]

I'm aware of that, However in cheer park when I pilot the wingman, the finish doesn't apply. How does that work? Others do

[cyan citrus]

As we only provide community support through this platform, we cannot help you with compromised accounts. You may contact the customer service again or create a new account to continue playing the game.

[tawny carbon]

Still not working

Do have to reinstall

[quiet needle]

I spent more than $5k dollar in that account i need anyhow my acount back brother listen i still have my Twitter account passport he changed my number link and add varifaction code so i can’t login

[quiet needle]

And one of my pubg mobile nepal page admin tell me that you’ll get help from discord

So should i give up my account or there’s still chance to back ??

[worthy sinew]

It should. You may try equipping the finish once again and check in the Cheer Park.
If the issue still persists, you may report by sharing a video recording of the problem you're facing in #996546243859853424

Also, include the following player details:

▫️ Numeric User Identification
▫️ Server
▫️ Device
▫️ Network
▫️ Country

[cyan citrus]

Your account security is your own responsibility in the first place. We cannot help you with your issue through the community. Please avoid repeatedly asking about the same matter after you have been answered.

[echo bay]

?

Glitch? OR is there something I'm doing wrong

The finish isn't showing

[quiet needle]

Ok just look and read clearly where i cand find customer care what’s this ?

[cyan citrus]

Please refer to my previous response again, @quiet needle.

[worthy sinew]

If you are still facing the problem please make a post in #996546243859853424 as I have mentioned in my previous comment.

[tawny carbon]

I resetted all settings and reinstalled the game but it's not working

[random monolith]

Hesabım çalındı nasıl kurtarabilirim

[keen stump]

Do you use programs GFX Tool Causes a violation of users' rights

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @keen stump.

[modern swan]

someone has linked my account with their number in 3rd link and has turned on secondary verification now how to remove the 3rd link and turn off the secondary verification?

[cyan citrus]

Can you check if there are any pending software updates for your device?

[storm flume]

Please contact the customer service for further assistance, @modern swan. Refer to subpoint 5.4 in #faq for further information.

[lucid nimbus]

Why don't I have 1st Person Perspective Camera View option here?

[cyan citrus]

This should be the option you are looking for, @lucid nimbus:

[lucid nimbus]

I thought same but it doesn't work like that. I want to zoom out my character, this does nothing, it's same after increasing and decreasing.

I am talking about this.

[tawny carbon]

Its up to date

[lucid nimbus]

actually nvm, thanks.

[dense dock]

ummm what that means exactly ?

correctly predicted a tie and some "tokens" was that supposed to mean if u predict a tie that amount gets split into the people that predicted it or ? it serves no purpose and its just there to confuse us.

[olive sequoia]

my account has been hacked can anyone help?

[storm flume]

Please contact the customer service for further assistance, @olive sequoia. Refer to subpoint 5.4 in #faq for further information.

[lapis vault]

<@&481161015728406538> My friend just got banned for 10 years for no reason. What can he do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lapis vault.

[cyan citrus]

Can you check if the developer options are enabled for your device? If enabled, disable the developer options and check again. If the issue still persists, please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[tawny carbon]

It works

When i disabled developer setting

[cyan citrus]

Glad to hear that, @tawny carbon!

[tawny carbon]

Thank u

[cyan citrus]

You're welcome, @tawny carbon!

[tranquil viper]

I’m getting ‘authorization revoked’ message when trying to log in using twitter. After I enter all my credentials and log in, the screen goes blank. When I click done, I get authorization revoked

[cyan citrus]

What is the device you are using, @tranquil viper?

[tranquil viper]

iPad Pro

[night cloak]

I need help. What to di if youre banned for no reason?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

What is your iOS version?

[tranquil viper]

iPad OS 16.1.1

[cyan citrus]

Are you using face recognition to log into PUBG MOBILE via Twitter, @tranquil viper?

[tranquil viper]

Nope, using ID and password

[cyan citrus]

Got it! To begin with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Restart your device and try to log into the account again. Let me know if the issue still persists, @tranquil viper.

[tranquil viper]

Thanks, I have already reinstalled the game, I’ll try all the other steps and let you know.

[tranquil viper]

Hello, I’ve tried all the steps mentioned above, I still have the same issue. When I enter my credentials and log in, the screen goes blank

[thorn agate]

Please check all Players Ace and higher rank on Solo from teaming 😮‍💨 I really cannot report everyone 😤😤

[cyan citrus]

Try this. Before you enter your login information on the Twitter login interface, scroll down and you will find an option of Apps and sessions. Use that option to log in and restart your game.

[cyan citrus]

We unfortunately cannot help you with such violations through the community. Please use the built-in report feature in the game or the customer service to report such inequitable behavior.

[tranquil viper]

Dam, that’s one heck of a bug. It worked that way, thanks a lot. Opened to realize I lost all my sensitivities, might as well just quit. Anyways, thanks a lot for the work around.

[mystic tangle]

@cyan citrus where can i get help for pmnc support

[cyan citrus]

Glad to hear that and you are welcome! It is always recommended to upload your sensitivity and control settings to the cloud in case you would lose them in the future.

[cyan citrus]

For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[mystic tangle]

Tyty

[cyan citrus]

You're welcome!

[deep oxide]

Good afternoon, I asked you here where to write about account recovery, they said to write through the application, I wrote, but there has been no answer for 3 days

[languid gust]

when does the leaderboards refresh

[rain raven]

Question : my account is registered on global region, but currently im playing in the country Taiwan . So am i in the global region or taiwan region?

[stable yew]

Hello! I'm a player under the nickname " ＲＯＤＮＡＹＡ" my I'd : 5184105240. Today, 05.11.2022, I got a ban when I played on the new mode in Livik! I kind of played honestly! maybe because of the ping the game somehow didn’t work out that way! but I played honestly! until these days I donated to this account! but not to get banned for 10 years! I ask you to check my account again! and unban the account! I play from xiaomi poco x3 NFC phone. I come from telegram! I was an investigator myself! how can I disturb the game balance? I'm a girl! I play, spend my time with my friends in pubg! Please check my game again and unblock it! Please unban my account again! Thank you!I was banned for 10 years for no reason, please check my account id:5184105240
Please 🙏🥺

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stable yew.

[young elbow]

Kindly refer to subpoint 6 of tier rules.

[deep oxide]

tell me what else can be done

[young elbow]

You’ll need to patiently wait for a customer service agent to handle your conversation.

[turbid mist]

I want to change my region but i can't ,it shows i should have to link phone number to change region and i have already linked my email ,so how to change my region ? Currently my region is USA i want to change it to Nepal uid=5624082721 @polar marsh

I need help @lime juniper

[marsh trail]

I would like to remove the email link
Because
I lost the phone number attached to the email.
Please delete the link.
@polar marsh

[young elbow]

If you’re unable to login via the respective platform, kindly contact in-game support.

[turbid mist]

I cant unlink my email and now to change region i have to link number so i dont have any option to change region @young elbow ?

[storm flume]

Please contact the customer service for further assistance, @turbid mist. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

My PUBGM account got banned for 7 days. The reason they said is "Modifying game files". But I'm 100% genuine and didn't violate any rules. I spent lots of money on this account so I can't just let it go, when the real cheaters are playing like normal....this is really bad PUBG.....I subscribed to Prime Plus. So during the 7 day investigation period I loose at least 200 UC and lots of UC worth activity points. So PUBG give compensation for it??? So disappointed

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[turbid mist]

I want to change my region but i can't ,it shows i should have to link phone number to change region and i have already linked my email ,so how to change my region ? Currently my region is USA i want to change it to Nepal uid=5624082721 @polar marsh

[weak nymph]

Hello mine account was broken i can not play with it but in acoount is mine google and Facebook for join in acoount i need code bot i can not receive code becouse Mobile number and email is not mine i can proove that acoount is mine but i can not give you screen about links @polar marsh

[storm flume]

Please contact the customer service for further assistance, @weak nymph. Refer to subpoint 5.4 in #faq for further information.

[weak nymph]

They are not answering me

[native anvil]

You may need to reply to bot's queries to contact to support representative. Unfortunately, we can't help you with such account related issues here on discord.

[inland hare]

i just played 3 games only with cheater i didn’t know he was cheating why I should got banned 7 days for playing 3 games only ??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inland hare.

[broken bloom]

PUBG in Game Support not helping me, I sent them All Info Corrent They Told me They are trying to recover my account suddenly they closed the conversation

@cyan citrus

[somber raft]

Three times a game has stopped me for 24 hours for being monitored for no reason. I didn't use cheats
I want a solution to this problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @somber raft.

[native anvil]

Please be advised that only the in-game customer service can assist players with account related issues. We are unfortunately unable to assist you in this regard. You should try contacting them again.

[broken bloom]

They are Not Helping me. they Want Payment Receipt, and Account Blinding Date I gave them Both Of screenshot They Reject my apeal

[native anvil]

Please refer to my previous response again. We unfortunately will not be able to help you with that any further through the community.

[true pumice]

Hey, I'm new to the game and just wondering two things.

1. At what point do you begin to face real players in ranked (full bot lobbies are pretty boring)
2. Does TPP or FPP have a bigger player base?

[worthy sinew]

Welcome @true pumice !
You'll begin to face better players as you rank up. Tiers above Diamond provide for competitive lobbies. As for as TPP or FPP goes, TPP Squad has a larger player base.

Please keep in mind #questions is intended for PUBG MOBILE-support related matters only. For any matters concerning general PUBG Mobile gameplay related queries, please use #pubg-mobile.

[gloomy trail]

You can advertise your clan in #clans , @worthy sinew

[agile bluff]

Can some one help me if i link my phone number its saying::The current account is linked to an email. Please log in with your e-mail to platform this action.

[native anvil]

Please ensure that you have logged in to your game account with your email before linking your game account to your phone number.

[agile bluff]

U mean i need relogin and login with email right?

[willow shell]

Is there any news regarding bgmi

[agile bluff]

Omg tsym i did it: )

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @willow shell.

[native anvil]

You are welcome!

[gloomy trail]

@native anvil do you need to be a mod to help out in #questions

[floral burrow]

Please 🙏 help me PUBG mobile I unlink my PUBG mobile account email and phone number from file claim option but when I login with Facebook my account is not login

This is coming when I login with Facebook

And this is my account

Please 🙏 give me my account back 😭

@native anvil please 🙏 help me 😭🥺😢

[storm flume]

Please contact the customer service for further assistance, @floral burrow. Refer to subpoint 5.4 in #faq for further information.

[floral burrow]

@storm flume but PUBG mobile don't reply me 😭 on customer service I am waiting form 1 week 3 day's I message daily PUBG mobile on customer service, Instagram, Facebook, discord and email but they don't reply me 😭 I need my account login back 😭

@native anvil please 🙏🥺 help me

[native anvil]

Please be advised that only the in-game customer service can assist players with account related issues. We are unfortunately unable to assist you in this regard. You should try contacting them again.

[near maple]

We can get our pmco price to my binance wallet

[floral burrow]

@native anvil brother they are not solving my problem 1 week 3 day's ago I daily message every platform of PUBG mobile for my account but they ignoring me 😢

@native anvil what I am do for my account 😢🥺

[near maple]

@native anvil

[near maple]

Any can please help me for this

[native anvil]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm.

[native anvil]

We are not affiliated with the customer service, there is nothing we can do to help you with such account related issues. Please continue with the customer service.

[floral burrow]

@native anvil ok thanks

[gloomy trail]

Do I have to be a mod to help out in #questions

[sick shale]

No, but you have to follow the guidelines we have set. Refer to the message below for further information:

#questions message

[agile bluff]

My merit not going up why?

[native anvil]

Please share a screenshot of your Merit System of the profile.

[agile bluff]

i was got banned now today i got unbanned

[native anvil]

Try playing Solo matches. Be reminded that there might be a daily limit on the amount of merit that you can recuperate.

[upbeat latch]

@native anvil

pls help

i have tuan hungs yds error

And

Pubg mobile

Is not responding

[native anvil]

Can you please elaborate your issue by providing a screenshot or video recording?

[pure zodiac]

Hello, how can I get the title of a pubg partner?

[hollow pebble]

In my account I have link all security settings except the phone number , and there's someone has stolen my account by link his number and he enabled secondary verification with his number and I don't have access any more, and I need someone to help me and a can share all evidences that proves the account is for me, and also for all invoices which I have paid.

please i need help

[native anvil]

You may refer to subpoint 3.22 in #faq for further information.

[native anvil]

Please reach out to the customer service so they will be able to help you with this. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[pure zodiac]

I have read but there is no way to get it

[chrome thicket]

any pubg support staff here?

Hacker linked a phone number and turned on secondary verification, however i still have access to my email and twitter & Facebook. I contacted in game customer service, provided all the payment receipts paste two years as well, yet they said i provided wrong information and closed the case

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[native anvil]

Please be advised that only the in-game customer service can assist players with account related issues. We are unfortunately unable to assist you in this regard. You should try contacting them again.

[chrome thicket]

I did, they weren’t helpful at all.

[native anvil]

The PUBG MOBILE Partner title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community manager's discretion.

[chrome thicket]

I provided pretty much everything they asked

Proofs of payment for past two years as well

[native anvil]

We are not affiliated with the customer service, there is nothing we can do to help you with such account related issues. You should try contacting them again.

[gritty prairie]

Hi everyone here are the creators of the pabga?

[night cloak]

You are litterly not on driver seat

[echo bay]

I'm in the goddamn air what do you mean

[night cloak]

Wot you can't equip skin ? Or you cannot fly ?

[echo bay]

I equiped the skin but it doesn't show in cheerpark

[night cloak]

Hmm

[echo bay]

Other players do

[night cloak]

Restart the game or reequip

[echo bay]

Did both

Didn't work

[upbeat latch]

Here it is the issue

@native anvil

[echo bay]

It might be your version

Where'd you get the app from

And is it the latest date

[upbeat latch]

Its verson 2.3.0

[opal pasture]

Is there a way I can contact a pubg mobile support agent without talking to the automated response system !?

[upbeat latch]

@echo bay

[echo bay]

that the latest?

[upbeat latch]

Its the latest version right?

[upbeat latch]

Ig so

[echo bay]

then idk

[cyan citrus]

What is the device you are using?

[upbeat latch]

Huawei Mate 20x

[cyan citrus]

What do you need help with?

[upbeat latch]

ok...

[cyan citrus]

Does the game crash after this black screen or does it stay like that?

[upbeat latch]

It just stays like that

Its very hard to solve for me

Just black screen

[cyan citrus]

Please clear game cache one time and restart your device, @upbeat latch. This should fix the issue.

[upbeat latch]

Alr thanks

@cyan citrus

Thanks

It fixed it

[cyan citrus]

Glad to hear that and you are welcome, @upbeat latch!

[cyan citrus]

Please provide the required details in #1045037780809568256.

[stone radish]

I'm facing issue with crew challenge.I could not able to create or join any crew

[cyan citrus]

Accounts with a history of cheating will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @stone radish.

#news message.

[stone radish]

@cyan citrus thanks

[cyan citrus]

You're welcome!

[strange radish]

Quendi

Bro

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @strange radish. Remember to read through #faq before asking questions in the support channels.

[strange radish]

@cyan citrus are u pubg worker developer?

[cyan citrus]

No, @strange radish. We only provide community support through this platform. If you need help with something, please state your issue.

[strange radish]

My account stolen

Help please

[storm flume]

Please contact the customer service for further assistance, @strange radish. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @rich rampart and @strange radish. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[strange radish]

@cyan citrus how i can keep in touch with pubg workers?

[storm flume]

Please do not use languages other than English, @rich rampart. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[strange radish]

@cyan citrus bro please answer me

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @strange radish.

[rich rampart]

how i can keep in touch with pubg workers?

[chilly spade]

If you have any community related questions from tencent, you can ask them in #copyright. But before sending any message, make sure you have read the pinned messages of that channel.

[ancient cedar]

Is it official channel of Pubg Mobile Russia?

[strange radish]

Why did he block me ?

[cyan citrus]

They are scammers who would attempt to steal your account, @strange radish. Please refer to the last announcement in #735483472432594994.

[cyan citrus]

You can find a list of regional communities in #735483472432594994 sub point 3.1.

[strange radish]

@cyan citrus isn't he a real ?

[cyan citrus]

No. Please refer to my previous response again, @strange radish.

[strange radish]

@cyan citrus understand how i can keep in touch with pubg workers?

With developers

[cyan citrus]

Already answered here, @strange radish. Please avoid repeatedly asking about the same matter.

[strange radish]

[e-mail]

Doesn't answer

[cyan citrus]

The e-mail is only meant for general queries, @strange radish. It is recommended to contact the customer service directly through inside the game.

[strange radish]

They just wrote this one

[cyan citrus]

Refer to my previous response, @strange radish.

[strange radish]

My English bad i can't understand any words

I come back in 5 minute wait

@cyan citrus bro

[vital gate]

@rich rampart talk to someone here.

staff, this guy needs help with the game. I don't know what's going on, he doesn't speak my language. I asked to speak with you, but I feel that he is very confused about how the server works and who to ask for help. he called me on dm randomly.

[strange radish]

What I'm gonna do they are also answer me like this

[civic sluice]

Hey there i have one question, i order the new ipad pro 11’ wih M2 chip in pubg mobil graphic not support HDR & Ultra HD my question is when this can be updated ? i wait for it 🤩

[grim wing]

Wtf is this new glitch? My teammates can hear me but I can't hear them at all.. Report this to devs asap. Stop this channel BS that's what is causing this mic issue.

[dense sleet]

Hello

[storm flume]

Please do not use languages other than English, @rich rampart. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dense sleet]

My account has just been banned, and I did not do anything wrong and did not violate the rules of the PUBG Mobile company. Please help me to solve my problem.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense sleet.

[rich rampart]

Why is nobody interested?

[rich rampart]

hey manager

[lethal jolt]

The game kept ban me for 30 minutes.. I deleted the game and installed it over and over and still the same

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lethal jolt.

[cyan citrus]

You may choose the different available options in the customer service FAQ. We cannot in any way help you with compromised accounts through the community. Please feel free to open a new ticket with the customer service. Your other option is to create a new account and continue playing the game.

[strange radish]

It was my 70lvl account

[brazen saffron]

I need support GAC user and password not found in my mail and page sports pubgm

[cyan citrus]

For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @brazen saffron.

[glacial crown]

Is there a way to reset guns selected in cyber event?

[fluid finch]

My account was hacked yesterday can anyone help?

[storm flume]

Please contact the customer service for further assistance, @fluid finch. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

It is not possible, but you may provide your feedback regarding this through #996458713126797405 in compliance with the channel's guidelines.

[fluid finch]

My account was stolen yesterday, ID 5378020863 stole it, entered the game, left its own information, Facebook got it back, but they put binary verification on the account and I can't enter, can anyone help?

[storm flume]

Please contact the customer service for further assistance, @fluid finch. Refer to subpoint 5.4 in #faq for further information.

[barren furnace]

I had this problem for a couple of days now where I cannot see my rank in Fpp squad south America server but my friend can see he's rank in Platinum tier please fix my ID: 5277181271

[cyan citrus]

This occurs when the number of players, or the rating, is greater than 10 000, and thus visually unable to be properly displayed. This may also be a result of a frozen rank due to account abnormalities. For further assistance with this, you may contact the customer service in-game, @barren furnace.

[barren furnace]

@cyan citrus the customer service in game is buggy I can't message for some reason...So it's just a visual thing? So I am ranked but I can't see it?

[cyan citrus]

It is possible that you are currently under inspection, @barren furnace. Once confirmed that you are not cheating, you will be ranked again.

[cyan spruce]

@cyan citrus Dude I want to recover my account and you don't tell me anything

[storm flume]

Please contact the customer service for further assistance, @cyan spruce. Refer to subpoint 5.4 in #faq for further information.

[barren furnace]

@cyan citrus ohh boy that will take a while I guess😭😭

[cosmic ledge]

Hello, I have a problem, for some reason some achievements don't work, for example: I have more than 100 entries in one and 50 in the other and does not rise, please help

[edgy zealot]

Please help me to recover my account

[storm flume]

Please contact the customer service for further assistance, @edgy zealot. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please share the screenshots of the achievements you are referring to.

[edgy zealot]

Ok

I can't get in contact with the support service, can you send the account recovery form?

Please help, I lost access to the account in which I donated a lot of money

[cyan citrus]

We cannot help you with account related issues through the community, @edgy zealot. Keep in mind that your account security is your own responsibility. You may continue with the customer service.

[edgy zealot]

Where can I find a recovery request?

[cyan citrus]

All we can do is to redirect you to the customer service in-game, @edgy zealot. There is nothing else we can do to help you with your issue through the community.

[edgy zealot]

Redirect me to support then

I have to do everything to get my account back

[cyan citrus]

You can contact them through in-game, @edgy zealot. Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[edgy zealot]

Where is it ??
In game or on discord??

[cyan citrus]

Already answered, @edgy zealot. Please refer to my previous messages and avoid repeatedly asking about the same matter.

[edgy zealot]

thanks all the way

[harsh lagoon]

How can I find out why I was added under suspicion?

@cyan citrus

[cyan citrus]

Please share a screenshot of the issue you are facing, @harsh lagoon.

[acoustic inlet]

hey i'm from turkey and i would like to buy the "Saudi football team set" but it's say's not available yet how can i get it ?

[acoustic inlet]

it will take time to use VPN to saudi to change the region so can at least the game show us all the team set ? it's world cup not only for 1 country and i'm support all arab who play in world so i would like to get all of team set for them .

[cyan citrus]

Please change your game language to English and share another screenshot, @harsh lagoon.

[harsh lagoon]

The screenshot says that I am under suspicion of a violation and cannot join the participation. But I didn't break anything.

[vapid tundra]

Hello !
My PUBG ID : 5395328235
Username : iCloud阿卜杜拉

My PUBG MOBILE ID was banned for 10 years . For the first time i used
Config file for 60 fps because my phone only support 30 fps and my ID got
banned for changing the Data.. And i accept my mistake !
I have been playing PUBG mobile for 3 years , i also have 100 merit and in
last season i also reached Ace master .
I request and appeal you to UNBAN my PUBG account. I guarantee nothing will
happen again. And if something happens again you can ban my ID for 30 years
or lifetime .

Please Please Please !

I have no friends, cousins or anything to do when i am bored it is the only
thing I play . And i have put lot of time and hard work in this account.
Don't give me the option of creating new account. I want my Old account
back

Look forward for a positive response from you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vapid tundra.

[harsh lagoon]

Sorry, I don't have any online friends right now. Also, I can't give gifts to friends.

[cyan citrus]

Share a complete screenshot of the main menu without friend list opened, @harsh lagoon.

[nimble meadow]

1. Nick: 『CT』HOKIMEN
   ID: 5146867170
   [e-mail]
   3: Twitter suspended my account by mistake
2. 4 years
3. Level 74

[cyan citrus]

When does this message appear?

[cyan citrus]

If Twitter was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://help.twitter.com/. Your other option is to create a new account and continue playing the game.

[harsh lagoon]

These messages are only when I try to send a gift to friends, and also when I want to play with a team from the lobby. I'm only allowed to play with random players

[cyan citrus]

Is this a screenshot from your friend's perspective?

[harsh lagoon]

no, but they get the exact same message that they can't play with me on a team

[cyan citrus]

Please share a screenshot of what happens when you try to join a team, @harsh lagoon. Make sure that the screenshot is not cropped or edited and that it is in English.

[acoustic inlet]

seems no one can answer my little question

[night cloak]

Hello, please unlink the mail from my account
Nick: AZ йохан
ID: 599845499
3. My account is linked to VK
4. 5. years.
5. Level 62

[cosmic spruce]

How can I delete the email that I linked to my account a long time ago? It's that my cell phone was stolen and I forgot it in the pandemic, I try to remove it but I can't and nobody helps me, Can anybody help me..?

[bronze plank]

i have sent a direct message to pubg mobile yesterday and they didn't respond until now how much time they spent reguly until they respond?

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[storm flume]

Please contact the customer service for further assistance, @cosmic spruce. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bronze plank.

[lean ether]

Hello

I have a question

Can someone someone pls ?

[grim seal]

How can i apply for pubg partner program i usually post pubg content on youtube and views rate is more than 10k on every video with 43k subscribers

[young elbow]

Are the guns selected able to be changed?

[untold bolt]

@cyan citrus

I sent u message bro

[hybrid solar]

https://vt.tiktok.com/ZS81PftF8/

He is playing hacker, please report him

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @hybrid solar.

[glacial crown]

No

[late charm]

I live in Syria and the game is banned for us

[sullen halo]

What is the solution for this please

[echo bay]

Reveive? Isn't it receive

Spelling error?

[night cloak]

What is this bug. i can see drops inside the buildings and cant pickup items from enemies loot crate. @cyan citrus

i dont have nitro so i cannot send my screen recording but i can share my screen and show

[feral forge]

You should be able to send videos here in this channel or in #996546243859853424.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @echo bay. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[solid tusk]

hello! My game restarted after the update, what should I do?

[raw matrix]

I'm not sure why my rank hasn't changed to Conqueror I'm at ace and I've played one match in ace (TPP Solos) what do I have to do for it to change from ace to Conqueror...I'm in the Top 500 too.

[proud lichen]

Hey pubg mobile team, i am writing this email to you regarding my pubg account.
After today’s update my account data has been lost. I have pubg account that has 4 links in it. But no link is opening my pubg id. Every link that i am trying to login it is showing me a new level 1 id.
My four links were facebook, Twitter, email, and number
I have all these links with me.
There is something happened in the database of pubg that is why i am not able to open my account. My account got no ban, nobody scammed it as there is no login on my pubg account after i turned it off and went for sleep yesterday. Please help me out. I can give you every information about my account.
My pubg UID is 590936336
Name is K A p T A A N
There are four links that were linked to my account
Please help me out from this situation this all happened after the small patch update yesterday. If you need any further info about my account . Thanks have a wonderful day.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proud lichen.

[solid tusk]

hello! My game restarted after the update, what should I do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sullen halo.

[thorny thistle]

Ever since the game updated like yesterday every time I hop out the plane the game crashes

[nimble meadow]

Good afternoon! @polar marsh help!! My twitter account has been reset and I can't log into the game, I'm really scared for my account, I put $1000 into it. you can go to an account other than twitter, I have everything about the account. all investments and payments for the last 6 months

@polar marsh

[cloud holly]

Hello can you please help me @polar marsh

[late charm]

The company sent me to use a third party program knowing

I am using vbn because the game is banned for me

[raw kettle]

hi

[polar marsh]

Please refer to the private message from @polar marsh for further information, @late charm.

[storm flume]

Please contact the customer service for further assistance, @nimble meadow. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @cloud holly. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Please change your game language to English first and then share the screenshots.

[cyan citrus]

Hello! How may we help you?

[storm flume]

Please do not use languages other than English, @peak pelican. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[peak pelican]

Dear i want to change my region but no option for region change please change it to Pakistan region

[celest shadow]

You can change your region through the in-game settings. If you encounter any issues, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

For accounts in Europe, it is not possible to change your region due to do General Data Protection Regulation (GDPR).

Your account's selected region will not change automatically because you need to confirm to these changes.

[simple lotus]

I bought uc on midasbuy, sms in the game about replenishment came, but the uc itself did not come, 4 transactions simply disappeared and I did not receive anything, what to do

[simple lotus]

Help pls....

[coral spoke]

My friend wants to buy me uc. My region is Europe but he’s in Pakistan. He has a Pakistanian credit card And the one he tries to purchase uc for me. It says transaction failed

[cloud holly]

Please help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cloud holly. Remember to read through #faq before asking questions in the support channels.

[slender hull]

someone help my account recover its hacked

[simple lotus]

I bought uc on midasbuy, sms in the game about replenishment came, but the uc itself did not come, 4 transactions simply disappeared and I did not receive anything, what to do

[thick harbor]

Hey admin I am from Australia. I am having audio issues with international players! How can I fix this issues

<@&481161015728406538>

@native anvil

[cyan citrus]

You will have to log in consecutively for 60 days. It means that if you miss a single day during the 60 days of login, the progress will reset. Regarding the second mission, it should work normally, but if you continue to face the issue and if the progress gets stuck, you may submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[storm flume]

Please contact the customer service for further assistance, @simple lotus. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

From where did your friend try to purchase the UC?

[storm flume]

Please contact the customer service for further assistance, @slender hull. Refer to subpoint 5.4 in #faq for further information.

[thick harbor]

Hey admin I am from Australia. I am having audio issues with international players! How can I fix this issues @cyan citrus

[cyan citrus]

What is the device you are using, @thick harbor?

[thick harbor]

iPhone 14 @cyan citrus

@celest shadow

@native anvil

[oak flame]

#questions last time i wanted to help... and i was muted for 3 days🤦‍♂️🥹🥹

[feral forge]

You should go through the pinned regulations in the #copyright channel before you send any messages there.

[cyan citrus]

What is exactly the issue you are facing? Are you facing issue with your microphone, unable to hear your teammates or some other issue?

[thick harbor]

@cyan citrus yeah I can hear and speak with person from Australia but can’t hear the person from international

[storm flume]

Please do not use languages other than English, @tropic hawk. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tropic hawk]

Good morning. I am reporting a YouTube channel that publishes a method of activating cheating methods, but the channel ID does not accept transmission

[cyan citrus]

To begin with, please try to perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Restart your device and check if it would make any difference.

[smoky fjord]

Gac id password

[cyan citrus]

Remove the ''@'' from the channel identification and try again. If that does not work, you may use the comment picker service to acquire the necessary user identification: https://commentpicker.com/youtube-channel-id.php.

[cyan citrus]

Could you please elaborate?

[cyan citrus]

For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @smoky fjord.

[uneven talon]

WHY IS MY SQUAD WINS AND ELIMINATION KILLS IN STATS AND THE ONE IN REGION ARE NOT THE SAME, LIKE MY REGION SQUAD WINS IS 4 WINS BEHIND THAN THE ONE IN MY STATS EVEN LAST SEASON I HAD THE SAME PROGRAMU?

[tropic hawk]

This is it ?

[tardy plank]

What should I do if I want to restore my account, but I don't receive a verification code?

[uneven talon]

WHY IS MY SQUAD WINS AND ELIMINATION KILLS IN STATS AND THE ONE IN REGION ARE NOT THE SAME, LIKE MY REGION SQUAD WINS IS 4 WINS BEHIND THAN THE ONE IN MY STATS EVEN LAST SEASON I HAD THE SAME PROGRAMU?

[cyan citrus]

It should be, yes.

[tardy plank]

What should I do if I don't receive a confirmation code

[cyan citrus]

Please reach out to the customer service directly through in-game for further assistance with account related issues, @tardy plank.

[cyan citrus]

The eliminations and wins you get above Diamond will only count in your regional rankings. This is the least tier requirement to be able to be ranked in the regional rankings.

[uneven talon]

Ohh thanks for the help ❤

[cyan citrus]

You're welcome, @uneven talon!

[coral spoke]

Midasbuy

I want to buy uc but this keeps popping up

[tropic hawk]

But why is this and by copying the ID directly

[cyan citrus]

You may send an e-mail to their customer service through [e-mail] for further assistance. Regarding purchases related issues in the game, please contact the customer service directly through in-game for further assistance.

[coral spoke]

How about this?

[storm flume]

Please contact the customer service for further assistance, @coral spoke. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

The channel identification you have generated here is different from the one you are trying to use in the form. Please try to copy the channel identification again.

[peak pelican]

Dear Pubg team please help me to change my region into Pakistan

[cyan citrus]

You can change your country/region settings through the Account settings of the game. Keep in mind that if there is cool-down period, you will need to wait for it to be over before you can change your country/region settings. Also, the option to change country/region settings is not available for the accounts registered in European continent and you cannot switch your region if that is the case, @peak pelican.

[peak pelican]

But no option to change the region in game

[cyan citrus]

Please refer to my previous response again, @peak pelican. If the option to change country/region settings is not available for you, you cannot switch your region.

[peak pelican]

5234625358
My character id please change my region to Pakistan

[cyan citrus]

Please refer to my previous response again and avoid repeatedly asking about the same matter after you have been answered, @peak pelican.

[tropic hawk]

Thank

[cyan citrus]

You're welcome!

[bright sierra]

i can tell you a very easy and quick way to copy the channel id

On mobile

There ya go

[rain sentinel]

help

i cant login with my mobile number

[cosmic ledge]

Thank You

[wise vortex]

May I know why?
However, I changed the device on which the account is opened, and this item does not leave my account
I hope a solution

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wise vortex.

[cyan citrus]

You are welcome!

[native anvil]

What is exactly the issue you are facing?

[rain sentinel]

its the issue

like when i try to login with my phone number it says error login

[cyan citrus]

Please share a screenshot of it, @rain sentinel.

[sleek raft]

Hey mods can you guys please guide me with this where should I redeem my PMGC tokens?

[feral forge]

From your inventory, click on the tokens and there should be a Use button.

[sleek raft]

Hey I tried still can't find any redeeming store can you share a screen recording for the same?

[sleek raft]

@feral forge

[feral forge]

You got it right, these are the Cheer Gifts that you can redeem with the PMGC tokens.

You can then click on the Progress button to collect rewards.

[rain sentinel]

ok

[sleek raft]

I got you but you can see here the last image showing I can redeem the parachute and outfit right... And my query was regarding that actually

@feral forge sorry my bad found this one but they are giving time limited damn anyways thankyou so much for you help

[junior wasp]

Why when I connect my xbox one controller to play pubg I can only move the camera?

[rain sentinel]

@cyan citrus here

my brothers phone number is connected

and my email and fb

@cyan citrus

see

[sleek raft]

@native anvil bang the Mythic Forge event is ended?

[rain sentinel]

how can i disconnect the mobile number

[cyan citrus]

Please try to change your password first and then try to log in again.

[hollow cobalt]

Game sound is different!
And it’s too confusing and irritating!
Even my teammates are facing it! It is making us difficult to play
Device: IPhone 13pro