questions

[cyan citrus]

Please make a video recording of the issue and share it here.

[storm flume]

Please contact the customer service for further assistance, @glossy swallow. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please share a screenshot.

[glossy swallow]

I followed all of the instructions

Pubg still did not manage to unlink the email in time

[spice sage]

Yester I just finished my tdm and returned to the lobby A pop up came I try to see details and It took my 600 uc and game me 10 lucky spiny crate cupon

[cyan citrus]

Your account security is your own responsibility. This is not something we can help you with through the community. Please continue with the customer service.

[cyan citrus]

Do you have a video recording of it?

[glossy swallow]

Hey, i tried to link my number but ur pubg wont send me sms, and i tried to link it now, it said i had to login to the hackers email

I tried sending the sms 5 times

Wont even let me

[cyan citrus]

When you enabled the secondary verification, did you save the backup codes somewhere or did you enable the e-mail verification?

[spice sage]

No I don't. Whenever we see a pop up or something it ask for a confirmation but this time with my confirmation it took my 600 UC.

[chrome charm]

No, but I can't get in any other way. what will i do

[cyan citrus]

The UC you have used in the game unfortunately cannot be returned. However, you can try to contact the customer service in-game for further assistance with this.

[spice sage]

Whatever it is, there is always a confirmation option right? Before purchasing anything.

[chrome charm]

My e-mail, facebook and gmail accounts are attached and I have them. I'm logging in with them. It just sends verification code to phone number. I can't access the phone number

[glossy swallow]

no offense but yall need to fix the sms

[spice sage]

I got this and my uc gone, I didn't even confirm, I just click on the pop up to see details

[chrome charm]

this is my account, So it's an account I have to go after 🙂

are you there

[glossy swallow]

5670484709
(My friend created the acc so idk)
Twitter
@ RevusaGaming
Email and phone number (hacker turned on 2nd verification so now i cant login)

First uc was bought by my friend from midasbuy

[storm flume]

Please contact the customer service for further assistance, @glossy swallow. Refer to subpoint 5.4 in #faq for further information.

[glossy swallow]

Alr

Smh

It said

That it cant help me

Smh

[dense bramble]

Is there any way to reduce desync in the game??

I often die just cuz of it

And it's frustrating

[chrome charm]

Hey bro please help me

this is the only validation

[winter dawn]

When registration of PMNC Iraq will be announcing?

[cyan citrus]

There are backup codes that you can save and later use for such cases. If you did not save the backup or if you don't have access to the backup codes, please contact the customer service in-game for further assistance.

[dreamy grove]

Hi

[cyan citrus]

For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[dreamy grove]

Why does my Redmagic 7 phone not support 90 fps for the time being, knowing that RedMagic 7 Pro supports 90 fps since the previous Pharaoh update and knowing that version 7 and Pro have the same specifications of the processor unit and screen? pubg

[cyan citrus]

Please share a video recording of the issue you are facing.

[dreamy grove]

Please solve my problem 🙏

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[chrome charm]

I'm typing in game but they can't help

So I can't get into my account for some stupid reason?

[cyan citrus]

You should have been more careful when you enabled the secondary verification, @chrome charm. When you enable the secondary verification, you can save the backup codes or enable the e-mail verification. If you did not, please contact the customer service for further assistance. We cannot help you with account related issues through the community.

[chrome charm]

Even though I have added an email and connected my Facebook Gmail account, I cannot login. two-step verification turned on by itself, nothing like this until last night

[chrome charm]

Where can I find backup codes

[cyan citrus]

If you did save them before, you can find them where you saved them, @chrome charm. If you did not save the backup codes, you cannot do it now unless you have access to your account.

[chrome charm]

So how and when can I log into your account ?

I can't get into my account and I can't access the phone number. I added so many links, are they useless?

[cyan citrus]

Already answered, @chrome charm. If you don't have access to your phone number and backup codes, the only option you have is to contact the customer service for further assistance. Please avoid repeatedly asking about the same matter after you have been answered.

[chrome charm]

I wrote to customer service. But I didn't get any results, always the same answer and it didn't work

I also sent an e-mail but still did not get a positive response.

[cyan citrus]

That is what the secondary verification is for. You cannot access the account on a new device without passing the verification. Regarding the customer service, a delayed response can be expected as they receive an enormous number of requests every day. Please wait patiently. Also, the only recommended way to contact the customer service is through in-game. The e-mail is only meant for general queries.

[chrome charm]

I wrote to in-game customer service, but I couldn't get an answer to my question.

My login device is still the same device

I was always playing the game with this device, for some reason now it asks for a code, I don't understand

[novel field]

After new update.. why I'm getting this?
Device: Galaxy A52s
ISP: PTCL
Location: Pakistan

[cyan citrus]

Please refer to my previous messages again, @chrome charm. We will not be able to help you with this any further through the community. Continue with the customer service.

[cyan citrus]

Please tap on Retry and check if the game would automatically repair the resources for you.

[novel field]

Doesn't work

[cyan citrus]

Share a video recording when you tap on the Retry option and what happens after that, @novel field.

[hot sparrow]

I would love a pubg mentor. There is so much of the game I don’t understand

Message me if you are up to helping someone orient

[cyan citrus]

Refer to my this response again, @chrome charm. You will need to explain your issue to them and wait patiently for a response. For any questions meant for the customer service, you may ask them directly.

[cyan citrus]

You may seek help from other community members in the #pubg-mobile channel.

[hot sparrow]

Thanks. Will do

[final sundial]

Hi. If the subscription has ended, will it be possible to continue to carry the inventory that was available for exchange with the subscription?

[chrome charm]

Hey @cyan citrus

[cyan citrus]

Which subscription are you referring to?

[cyan citrus]

Yes?

[final sundial]

Prime plus

[chrome charm]

without entering my account Can I remove the phone number. Is there such an opportunity?

[cyan citrus]

I have already answered you several times to contact the customer service for further assistance, @chrome charm. There is nothing we can do to help you with this through the community. Contact the customer service and see if they will be able to help you with this.

[final sundial]

?

[cyan citrus]

Yes, if the items are permanent, you should be able to use the purchased items even after the subscription has expired, @final sundial.

[glossy swallow]

Just wondering this real?

[cyan citrus]

They are scammers. Please block the user and report the user directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail], @glossy swallow.

[glossy swallow]

Shi

[final sundial]

[topaz cape]

I made this video and sent it to you and still haven't gotten a response

[topaz cape]

Here is video

[mystic kayak]

Hi I need help
I can't use Ultra SFX quality
I choose Ultra then relaunch the game and after that it stays on High

[cyan citrus]

Apologies for the delayed response. Did you start to face this issue after you updated the game to version 2.3?

[cyan citrus]

This was optimized few hours ago. When is the last time you have faced this issue?

[topaz cape]

Yes

Btw @cyan citrus ì have a question

[fierce cedar]

Well i found 2 issues with redmi 9

1. Under Graphics -> Non Standard Screens i have my controls set up on 15, however its stuck on 30, ive adjusted it then click okay...that didnt work, i cleared all pubg files and restarted, that didnt work

2. Under Basic controls i cannot download my cloud layout for the settings, it was previously uploaded to the cloud directly before i updated but now it wont download and apply at all

All of these issues werent issues before the update 2 days ago, they all came with the update
And on the same note congratulation on fixing the lean glitch i reported earlier, it seems to be working correctly

[mystic kayak]

In previous update too, I reported the problem in game but didn't get fixed and I thought they gonna fix in this update but they didn't

[topaz cape]

Can I got any consequences for using GFX?

[cyan citrus]

Please perform a routine repair of the game and check again now.

[oak galleon]

Yes

Was that a fun question?

[cyan citrus]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of the terms of service of the game and will result in an account suspension.

[topaz cape]

ok i get it

[cyan citrus]

The second issue has already been forwarded to the community manager. Regarding the first issue, could you share a video recording of the issue here?

[mystic kayak]

OMG thank you so much it stayed on Ultra and didn't change❤️

[cyan citrus]

Glad to hear that and you are welcome, @mystic kayak!

[silk umbra]

hii

[cyan citrus]

Hello! How may we help you, @silk umbra?

[silk umbra]

login problem

[cyan citrus]

Please add more precise details about the issue you are facing, @silk umbra.

[silk umbra]

ok wait for 1hour beacuse i am live

[fierce cedar]

and just to save some time ik the drill
routine repair done and i even went as far as to clear all pubg data, restart the phone and try again and it doesnt work
kinda hoping it can get fixed before 10 tonight as im planning to push cqc again and redoing my controls is gonna be difficult haha

[cyan citrus]

Please perform a routine repair of the game from login menu and check again, @fierce cedar. If the issue still persists, please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[fierce cedar]

okay ill get to the report😥

thank you very much kind sir/maam

[slender saffron]

my account was hacked and i lost all access to it today. i spent probably over 2000 dollars on it . and i have most of the receipts. is there anyone that can help me get the account back

[storm flume]

Please contact the customer service for further assistance, @slender saffron. Refer to subpoint 5.4 in #faq for further information.

[winged umbra]

Hello. Can anyone tell me if we can get revive cards from dropping in the football fields and not the main event? I’ve never found them… thanks!

[misty plover]

Hello, my account has been closed for ten years, and I have not used any files or programs that violate the rules of the game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @misty plover.

[night cloak]

I wanna report a bug in lobby

Background bug

[cyan citrus]

Please add more details about the issue you are facing, @night cloak.

[cyan citrus]

Did you just download the game, @night cloak?

[night cloak]

No

[cyan citrus]

It might be due to a poor internet connection, @night cloak. Please give it some time to load properly. If the issue persists, please perform a routine repair of the game from login menu and check again.

[night cloak]

Ok ok

I do 20-40 ping in game

[cyan citrus]

Do you face this all the time or does it automatically get fixed after a while?

[night cloak]

Every time I open the game do this

A couple of seconds and he’s fixed

[cyan citrus]

All right, @night cloak. You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[night cloak]

Alright, I need to send the same photo I send here?

[cyan citrus]

You will need to submit a video recording. I can guide you after you make a report, @night cloak.

[night cloak]

how do u login with a different Facebook account? @cyan citrus

[night cloak]

Ok ok i will do it

[cyan citrus]

What is the device you are using?

[little hazel]

Pubg is closed but still says running in bg

[night cloak]

iPad

[little hazel]

@lime juniper

[cyan citrus]

Do you have Facebook application installed?

[night cloak]

no, i figured it out rn, thx anyways

Can i help him?

[cyan citrus]

Glad to hear that!

[cyan citrus]

Of course.

[night cloak]

Ok ok

@night cloak if u want to log in the other account do this

Go to settings

Scroll down and click on safari

And delete all the tabs

[cyan citrus]

What is the device you are using?

[night cloak]

And later log in the other account you want to

[slender saffron]

my account was hacked and i lost all access to it today. i spent probably over 2000 dollars on it . and i have most of the receipts. is there anyone that can help me get the account back

[umbral vine]

PUBG is very choppy on android. After update lobby is very laggy etc even when files aren’t being downloaded. Will there be a patch or update to fix this in the coming days

[umbral vine]

Check dm

[night cloak]

You got social linked on that account?

[slender saffron]

no he removed everything

[little hazel]

Samsung a03s

[night cloak]

Do you remember the name of the account?

[slender saffron]

yes

[night cloak]

Ok good

Search it and copy the UID one

[little hazel]

If you had receipt maybe there id

[night cloak]

And send them to a moderator

[slender saffron]

none of them is replying

[night cloak]

You should to wait

[slender saffron]

this is the acount

[cyan citrus]

Make sure that application is completely closed from your tabs. After that, restart your device one time and check again.

[cyan citrus]

We cannot help you with account related issues through the community. If you don't have access to any of the login methods, it is highly unlikely that you will be able to recover access to your PUBG MOBILE account. You will need to have access to at least one of the login methods. Your other option is to create a new account and continue playing the game.

[slender saffron]

i just don't get how he was able to remove all my links in less than an hour

[slender saffron]

pubg just gave him the account

[cyan citrus]

Your account security is your own responsibility. There is nothing we can do to help you with account related issues through the community, @slender saffron.

[slender saffron]

a fancy way to say that the game has 0 costumer service

[cyan citrus]

There is customer service, but it is highly unlikely that they will be able to help you since you have lost access to all of the login methods, @slender saffron. You can still try to contact them through in-game for further assistance. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[night cloak]

Hi I wanted to ask something

[slender saffron]

a bot is bot costumer service

[night cloak]

My mic doesn’t work when I’m using a Bluetooth earphone is there anything that could help

[night cloak]

You’re Bluetooth earphone got mic?

[cyan citrus]

The AI is just there to record your issue. You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[night cloak]

Yes it does, it works perfectly fine with other apps and I tried 4 different Bluetooth earphones and it still doesn’t work I checked all my settings and it only works when I’m using a wired earphone

[slender saffron]

it doesn't. it says they can't help, even tho i have all my purchase history. my original number and email

[cyan citrus]

Refer to my this response again, @slender saffron. We unfortunately will not be able to help you with this any further through the community.

[night cloak]

I think the Game doesn’t support the Bluetooth earphones

[night cloak]

:( maybe, i really don’t know what to do I don’t like wired earphones and my friend also uses an ios device and her Bluetooth earphones works perfectly fine

[echo bay]

Game has a delay if using Bluetooth

And it has reversed sounds

The sound delay on Bluetooth is about 1.5 seconds late

[night cloak]

Never had the delay problem :( it’s just the mic when I talk my friends can’t hear me

[hard pilot]

Emulator

@cyan citrus

[night cloak]

What earphones you using? @night cloak

[cyan citrus]

Which game version is that?

[night cloak]

I tried JBL, TWS and I don’t remember the 3rd cause I returned it after it didn’t work on pubg and I don’t know the name of the 4th it’s my moms

[hard pilot]

2.1

bgmi

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hard pilot.

[hard pilot]

Where is the official server of bgmi then @cyan citrus

[night cloak]

This is only for the Global one

[cyan citrus]

This is not our concern. Please feel free to browse the internet.

[night cloak]

Wait are you from Italy?

[echo bay]

That's india

[hard pilot]

no india

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[night cloak]

Btw

I raccomand you to wait later

[hard pilot]

its emulator problem mobile login is successful

[night cloak]

And see if other players using the emulator facing the same problem

[night cloak]

You update the game?

[green agate]

We are not able to assist with emulator issues here.

[sly heath]

Question: Will i need to reach ace to get the C3Set in C3S9 (I alerady got the C3S8 badge) and i dont have enough time to reach Crown II.

[green agate]

Yes, there should be around 3-4 clothing pieces ranging up to Ace/Crown or around that.

[sly heath]

Bruh u didnt even answer my question, are you a bot?

[glossy temple]

Hello, I won a code for the game pubg mobile for 300 uc, but 325 is activated, what is the reason for this?Activated via midasbuy

And does the code for 300 uc activate promotion the return to exclusive?

[worthy sinew]

For Cycle 3 Cover obtain the Diamond badge in C3S7, C3S8 and C3S9;
For Cycle 3 Set obtain the Crown badge in C3S7, C3S8* and C3S9;
For Cycle 3 Hoverboard obtain the Ace badge in C3S7, C3S8 and C3S9
(*Note: If you failed to get the Crown badge in C3S7 then you can gain one Crown badge by reaching the Crown V tier in C3S8 and an additional Crown badge in C3S8 by reaching Crown tier with a rating of 4000. In that case you can check the requirement under Remedy Missions in Cycle Rewards.)

[winged umbra]

Hello. Can anyone tell me if we can get revive cards from dropping in the football fields and not the main event? I’ve never found them… thanks!

[green agate]

All recharge amounts normally give a little bit of extra UC.

It is more safe to purchase from inside of the game for events that require recharging however.

[green agate]

This would be listed in the event rules.

[glossy temple]

Thanks, but the code activates the uc return promotion or the promotion only works when you buy inside the game?

[green agate]

Generally speaking you should only recharge from inside of the game to activate such events.

[glossy temple]

thanks you are the best

[worthy sinew]

The following is mentioned with regard to respawn cards in PUBG Mobile update 2.3 patch notes. There is no mention of respawn cards in Football Arena in the patch notes.
For further information regarding other events and rules, read the PUBG Mobile update 2.3 patch notes

[winged umbra]

Thank you! I’ve been to many and didn’t find any neither did my teammates so we thought they weren’t added

[bleak kiln]

Any one from support team can help me please?

[dawn echo]

Dear PUBG team,
I would really need your help regarding my game account.
Since after update yesterday, I cannot log in to my game account (ID- 5121519690, RsTElzo).
My account was linked with Game Center, Google Play Store, Email and phone.
But whenever I tried to log in, it keep going into brand new account with new ID.
Need your urgent assistance.
Thank you.

[cyan citrus]

It means that either you are using a different social media account or the linked social media account was removed from your PUBG MOBLE account, @dawn echo. For further assistance with this, you try to contact the customer service in-game.

[cyan citrus]

Hello! How may we help you?

[bleak kiln]

I got 10 years ban for my accounet without any reason and I have video record sowing that I'm not using any hacks!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bleak kiln.

[night cloak]

Quendi hey

[polar steppe]

Is there any help to recover my account

[night cloak]

I got a question

[cyan citrus]

Please state your question, @night cloak.

[cyan citrus]

Please add more details about the issue you are facing with your account.

[polar steppe]

I did not violate the game and my account was banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @polar steppe.

[night cloak]

I have an old account but I can't login anymore my Google account got stoped on google

[dawn echo]

I am using the same social account and linked email but always lead me to create new account. I managed to log in before update yesterday and this issue started only after update. There is no way my social and email was removed within 1 day only. I tried to contact in game customer service but always get auto replies and close the conversation. I am really lost now 😞

[cyan citrus]

To better understand the situation, please add more precise details about the issue you are facing

[night cloak]

Bruh okay so I started playing 5 years ago on my first pubg account but I can't login anymore can u do something for me?

[cyan citrus]

I understand. We unfortunately cannot help you with such account related issues through the community. Please feel free to contact the customer service and they should be able to look into the issue.

[cyan citrus]

I understand that you cannot log into the account, but what is the issue you are facing when trying to log into the account? Add more details about the issue.

[worn edge]

Hi , Dear PUBG team , why the M4 glacier kill message changed , plz make it az before?

[night cloak]

I just can't login my Google needed ID that was 18 plus but I wasn't on the time so how do I login now?

[cyan citrus]

This issue has already been forwarded. It will be optimized on November 21.

[worn edge]

Thanks, please remind them too , for soonest response

[dawn echo]

I will try again but they are really not helping at all. Is there any way you can help me? 😞😞

[night cloak]

Is there any way you can help me with it @cyan citrus

[cyan citrus]

I still don't understand your issue completely. If you are unable to access your Google account, you will need to contact their customer service for further assistance: https://support.google.com/. If you need help with your PUBG MOBILE account, you can contact the customer service through in-game. You may refer to #faq sub point 5.4 for further instructions in this regard.

[night cloak]

Bruh

[cyan citrus]

Sadly, no. As we only provide community support through this platform, we cannot help you with account related issues.

[dusty heath]

Hey! What time new season starts tomorrow?

[night cloak]

Useless did I'm out

[cyan citrus]

After November 19, 2:00 UTC.

[dusty heath]

Okay so 4am here, thanks a lot

[cyan citrus]

You're welcome!

[night cloak]

I know your doing your work but that not a reason to not onderstand my English is not that good so I just tryed but nevermind

[dawn echo]

But it was really strange that all my social accounts and email/phone linked was unlinked with a blink of time just after update.

[molten valve]

Hi everyone

I have a question

An account has been messaging me since i told you about the hacked Account it has the name of Tencent support team can you verify if they are legit or just a scammer

This is the account

Tencent Customer support #0001

[feral forge]

That is a scammer. Please refer to the announcement in #735483472432594994.

[dawn echo]

Is this email address for customer service also legit? [e-mail]

[tacit orbit]

Hi does anyone knows when the new season will arrive?

[molten valve]

@feral forge they asked me about my ID and the ID of my 7 friends

[night cloak]

Are u working to fix the issue’s? Its unbelievable how it lagging, high ping, loading in lobby and much more

[ornate thistle]

Do not give that person any ID, email whatsoever. They are trying to scam you.

[molten valve]

Ok

[green agate]

Yes, they do try to fix issues.

[dawn echo]

@green agate can confirm?

[green agate]

Could you elaborate on what you mean by donate?

[dawn echo]

Thank you.

[green agate]

You can check this inside of the game.

You can do this with the in-game recharge interface.

Does it give you an error?

You might need to contact their customer service if your region is set correctly then.

Also note that in rare cases some regions might have issues at times.

[dawn echo]

Can I email regarding my account issue? In-game customer service is really useless 😞

[green agate]

The email is not for account-related issues, no.

"You might need to contact their customer service if your region is set correctly then."

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[dawn echo]

Then what should I do? In-game customer Service is really not helping. They always closed the conversation before my issue is resolved. I have tried several times 😞

[green agate]

We are not able to help change your account's personal information or etc.

[versed egret]

Pubg can’t fix this issue after 10 month and 6 update

[green agate]

You would need to report this inside of the game or in our #996546243859853424 channel.

[dawn echo]

I am not trying to change any personal information. I just need help to log in to my account after update. I always get new account whenever I tried to log in. 😞

[green agate]

Yes, we are not able to help with that since it requires manual changes to your account.

[versed egret]

I do it 2 time

[green agate]

Then you may need to wait until our Community Manager can get to your issue in particular.

[versed egret]

Check date please

[covert cosmos]

Hello. I have a problem with the download of the packs. My download speed is 15x slower than normal. I fixed my game, restarted my phone but nothing happens.
Could someone please give me an answer?

Bests regards
Theky, Admin of PUBGM FR

[green agate]

You will need to wait a sufficient amount of time until the customer service can get to your ticket.

[green agate]

It is recommended to download huge amounts of data with Wi-Fi only, are you currently doing this?

[covert cosmos]

Yes, and it doesn't change anything

[green agate]

It will be marked once they are ready to some capacity.

[covert cosmos]

I don't like to contact you because you are already overloaded but I am at the end of my solutions

[green agate]

It says here at the bottom of the screenshot in French that you are using Mobile Data?

We are not able to provide a timeframe as we are only volunteer moderators.

[covert cosmos]

Yes, because overall it's better. But, I also tested with my wifi, and it's very bad too

[green agate]

Simply put, there is not a definitive amount of time.

[covert cosmos]

@green agate

[green agate]

Are you using a DNS by chance?

[covert cosmos]

No

I don't know what to do anymore....

[green agate]

I checked and it seems like this is entirely on your connection alone.

You could try repairing the client but I'm not sure if that will entirely fix this issue.

[covert cosmos]

I have already done so

My connection is normal

[timber vale]

Aoa

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @timber vale. Remember to read through #faq before asking questions in the support channels.

[timber vale]

For rp

[feral forge]

Please elaborate your issue.

[timber vale]

Wait

What to do to get my rp 48

What?

Anyone ?

What to do now to get rp

Helloooo

???????

[feral forge]

You have already reached the Mission Point Limit, click on ? to learn more about it.

[timber vale]

Where is this ?

?

Where

Ok got it

Np

[lusty storm]

Hello, I'm getting 30 fps when I need to get 90 fps vs 60 fps on my new phone s22 ultra. Is there a solution for this? Thank you

@green agate @native anvil

[storm flume]

Please refer to this channel's pinned messages for further information, @lusty storm:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[gentle lagoon]

Hi, how I can submit title Excellent Club Founder ? I had group with 15k members

@static sleet @native anvil @green agate

Sorry for ping

[wispy gulch]

When the new season starting?

[cyan citrus]

After November 19, 2:00 UTC, @wispy gulch.

[wispy gulch]

Thanks

[cyan citrus]

You're welcome, @wispy gulch!

[green agate]

We are not able to change your information or provide a manual fix.

[gentle lagoon]

Hi @cyan citrus

[gentle lagoon]

Could you help me this one please ? @cyan citrus

[cyan citrus]

I don't have information regarding this. You may contact the customer service in-game for further assistance, @gentle lagoon.

[next heath]

I cant open my account from phone it told me need verification(phone number ) and i did not get any message

[storm flume]

Please contact the customer service for further assistance, @next heath. Refer to subpoint 5.4 in #faq for further information.

[vagrant roost]

Merhabalar hesapım calıntı ilgili kimdir

[storm flume]

Please do not use languages other than English, @vagrant roost. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sharp pagoda]

I can't play 90fps. I contacted the source of my mobile, and the problem is from PUBG Mobile.

💔

[native anvil]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[vagrant roost]

My account is hacked

[flat meteor]

Quick scope switch is not available until we manually change it from bagpack. Please fix this

[native anvil]

Please reach out to the customer service so they will be able to help you with this, @vagrant roost. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[sharp pagoda]

Can you help me and file a complaint through you to those responsible for this feature

[native anvil]

The current season should end after November 18 (UTC+0). A new season should start after November 19, 2:00 UTC.

[sharp pagoda]

You and I have the same name, you must help me🤣💔

[native anvil]

Do you enable this feature?

Yes, 4 hours from now.
<t:1668823200:R>

2:00 UTC.

[native anvil]

If you have already submitted the form, your only option is to wait patiently. This is unfortunately not something we can help you with.

How may we help you, @night cloak?

[night cloak]

what does it say?

[native anvil]

Can you please try https://www.pubgmobile.com/pay instead?

This is the official website to purchase UC for PUBG MOBILE.

You are welcome!

[last radish]

@native anvil
Hi my account got hacked plz help I can not log in to my account.

[native anvil]

Please reach out to the customer service so they will be able to help you with this. As we only provide community support through this platform, we unfortunately cannot help you with account related issues.

[sick lintel]

Hello my account got hacked and I can’t log in can you guys help me

How do i reach out to customer support?

[junior birch]

Please refer to sub-point 5.4 in #faq for further information, @sick lintel.

[last radish]

What's the method plz guide me

[last radish]

I can not login to the account how could I do that

[native anvil]

Login Menu: Select Help in the top-right corner of the login menu.

[sudden oasis]

So apparently if you crouch/prone before the game starts you can't shoot your ball 🥲🤧

[native anvil]

You may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[flat meteor]

Of course it is enabled. See the last screenshot, it is visible on the right but i can only see it once i change scope from bagpack

[native anvil]

Have you tried to perform a routine repair of the game?

[deft abyss]

Bruh when will ranks reset ? And when will corresponding crate come back it’s literally the 19th ? It was suppose to be the 18th that everything would reset

Dude it’s not pubg related ask somewhere else

@native anvil @green agate remove this kids post

[native anvil]

The only recommended ways to make purchases are in-game and through https://www.pubgmobile.com/pay, @pulsar linden.

[deft abyss]

when will ranks reset ? And when will corresponding crate come back it’s literally the 19th ? It was suppose to be the 18th that everything would reset

[native anvil]

The current season should end after November 18 (UTC+0). A new season should start after November 19, 2:00 UTC.

[pulsar linden]

I know it but thats website looks like midasbuy as well

[deft abyss]

Tf it’s was suppose to be on 18th is there a delay ?

[feral knoll]

am trying to login with twitter whether i enter wrong or right info i get this
working now.

[pulsar linden]

Contact with elon musk

[feral knoll]

i did. hes big ppl now and ignoring my msgs

[pulsar linden]

😂

[flat meteor]

Yes

[deft abyss]

Yeh UTC+0 so that like in 25min

[red flax]

does anyone know if its allowed to have a pmpl player in your roster for pmnc

[opaque sun]

Hi all. I had a Facebook block that was tied to the game PUBG MOBILE. What ways can I get around to enter and bring to another social network?(

[cyan citrus]

For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[red flax]

thank you

[cyan citrus]

You're welcome, @red flax!

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game.

[urban jetty]

hello, can anyone help me, I'm trying to play metro Royale but a pop-up just appeared and it says " The requested item is currently unavailable" but all my friends can play metro Royale except me why?

[woeful forge]

Xiaomi 11t couldn't update 👀
Anyone know the exact date?

[feral forge]

Where do you reside? And have you tried to restart your device?

[pulsar linden]

Good morning

[glossy swallow]

i contacted pubg customer support many times abt my hacked acc and they gave the same answer 😔

[fathom wind]

Is rp giveaway gonna happen?

[wide sable]

hello, where can I solve the problem, played the rink on !!2!! map and I have all the loot flew off, in the subway piano

there was a thunderstorm on the teplak, 4 helmet, 3 armor and 2 backpack

can they see the history of the battle? I'm just shocked by this

[echo bay]

Will the event for character cards reset? Or will there be any new events for character cards in the future?

[feral forge]

No, it will not reset. And we do not have information for further events.

[feral forge]

If you would like to report such issues through the community in #996546243859853424, a video recording of the issue is required. If you do not have a video recording of the issue, please contact the in-game customer service for further assistance regarding your case instead.

[feral forge]

No information in this regard.

[feral forge]

Hello. How can we assist you?

[dawn echo]

Hi any ideas how to contact customer service regarding log in issues? Tried in game customer service but always end up auto replies and no one is helping me

[ionic plover]

Hi I need help. I am having an andriod phone with the version 8. Till this update I did all my purchases through the phone bt now I can't do any purchases. Please help me

[foggy atlas]

How about, to heck with this new payload mode. #makepayloadgreatagain

[queen citrus]

Please Give A UC Purchase Option With Google Play Points.

[foggy atlas]

Why would pubg change payload??? Lol. It was perfect, minus some bugs and lag issues. The new update didn’t fix any of that. I refuse to spend another dime until the old payload comes back

[summer osprey]

Excuse me what is going on with these request time out on these iPhones I’ve never experience anything like this

[rancid mountain]

Post this on the #996458713126797405 tab

[forest onyx]

Why still 8+gen 1 not 90fps

[tired finch]

Clear your playstore data, then forcestop it, clear data again. Restart your phone. There you go

[green agate]

#996458713126797405

@queen citrus - #996458713126797405

@summer osprey - #996546243859853424

[storm flume]

Please refer to this channel's pinned messages for further information, @forest onyx:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[queen citrus]

Oh Ok

[stable garden]

@native anvil

I've tried to download pubg with my cousin phone

Same device

different area

Same wifi

Different ms

It's still the same

[shrewd glen]

I NEED HELP. I caanot voice chat in game with my friends from after we got banned for 7days 2 months ago.

[winged umbra]

When are the premium crates coming?

[native anvil]

We unfortunately do not have an exact date for that, but we can predict that premium crate will come out after current custom crate ends, @winged umbra.

[winged umbra]

Thank you!!

[native anvil]

Can you please elaborate your issue by providing a screenshot or video recording?

[native anvil]

You are welcome!

[dawn echo]

Any other ways to contact customer service regarding account issues? I have been trying in-game for 3 days but no reply 😞

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[dawn echo]

Problem is they always close the conversation before the issue is resolved.

[dawn echo]

I think they did not even read what is my issue and always rushing to close the chat. Then I have to send messages to them again and back to square again. I am really lost I cannot log in to my account since after I update the game 😞

[stable garden]

Me and my cousin got the same problem

[dawn echo]

Like that I am really going to lose my account no one is helping me. I did not do anything wrong and the issue occurs because of the update. I spent more than $10000 on my account really bad customer service 😞

[pastel violet]

anyone have my twiiter account cannot login in pubg

plz someone failed to login come in tiwtter pubg

[long laurel]

I do why?

[pastel violet]

twiiter login error

failed to login

[long laurel]

I have it becuz I am the fbi

[pastel violet]

plz fix the problem twiiter login

[long laurel]

L

[dapper plover]

Hello

I had linked my Apple ID to the game

And then I saved my hud

Then i deleted the game like a month or so ago

And i redownloaded

But i can’t get my hud

Back

[peak mortar]

My Pubg mobile account has become a global account, I want to make a Turkey account. Unfortunately, I cannot load with TL.

[grim eagle]

Hi I just wanted to ask does the new ipad m2 support 90 fps after the update?

[tacit orbit]

Yes ipad pro does support 90fps but i dont think it works that precisely

[dense plume]

Hello. I have to ask you to help me get my Pubg Mobile account back. The thing is that the Twitter page through which I entered the game was suspended without the possibility of an appeal, because I did not visit it for more than 9 months. The account is nothing special, just a lot of friends and acquaintances. Please help me to solve this issue.

[turbid finch]

Hi, I want to contact Pubg support, is there any way?

I want live chat customer

[strong bolt]

@brittle roostyone
@here

[storm flume]

Please do not use languages other than English, @strong bolt. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[strong bolt]

Please, send me the wrenches of the shipment, weighing 17 51366324472

[junior birch]

You can contact the customer service for further assistance, @turbid finch. Refer to sub-point 5.4 in #faq for instructions on how to contact the customer service.

[dense plume]

30

[junior birch]

Could you please elaborate, @strong bolt?

[strong bolt]

I want bobhi wrenches

[night cloak]

Hey mods

I want a help

<@&481161015728406538>

[languid comet]

why am i getting authorized revoke when im putting in my right information for twitter

[cyan citrus]

What is the device you are using, @languid comet?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[languid comet]

iphone 13 pro max

[echo bay]

What are the ways of obtaining General Character Vouchers? Without spending UC

[cyan citrus]

What is your iOS version?

[languid comet]

16.1

[dawn echo]

Ingame customer service is really ridiculous and useless. I am asking for help because I cannot log in to my account then they asked me to log in and raise a ticket. Are they joking me!!!

[cyan citrus]

Are you using face recognition to log into PUBG MOBILE using Twitter?

[dawn echo]

Guys please help me.. Is there any other ways to contact customer service. I really don’t want to lose my account!!!

I linked with Game Center, google play , email and phone. But whenever I logged in with these, always keep giving me new account.

[sly heath]

this one isnt any better

[dawn echo]

This issue because of the update but they are really not helping at all. I am not doing anything wrong now I am going to lose my account which I spent almost $10000 on it.

[sly heath]

This customerserice isnt better. Theyre bots too (i think,based on my experience)

[languid comet]

no i use my email and password and after its js blank white with the buttons on the corners back, and close

[dawn echo]

Very disappointed with tencent customer service why they treating their customer like that.

How you want to help me? Even their customer service is useless 3 days already.

I did remember all my linked email and social passwords. I managed to log in but always get new account not my old ID.

You mean log in with email verification code?

I did try that but still get new acc

My last log in was on 17th nov before update. After I do the update, my account was logged out from all my devices and until now having issue.

Game center

Tried game center also get new acc.

I did link with google play store also same

I am really lost. No one is helping me 😞😞

I tried but not working

[oak flame]

please pubg🥹🥹#questions

@night cloak 🥹👍I dunno... maybe it's time for me to retire

what is your language bro

[chrome charm]

He hasn't responded since last night. Does it continue to work?

@cyan citrus Hey

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @chrome charm.

[chrome charm]

where is the english part of this

Turkish*

[cyan citrus]

Sadly, I don't understand that language, @chrome charm. Please do as advised by the customer service and continue with them instead.

[chrome charm]

I reached customer service. They told me that the teams would work. They haven't responded since last night. Are the teams working?

[cyan citrus]

Yes. Please wait patiently, @chrome charm. It might take a while due to enormous number of requests every day. This is not something we can help you with through the community and we are not affiliated with the customer service. Please refrain from repeatedly asking about the same matter in the community channel as you have been answered several times.

[chrome charm]

I asked if it was working. The subject is different.

[cyan citrus]

Feel free to ask them directly, @chrome charm. The moderators of this Discord server are not affiliated with the customer service.

[chrome charm]

Okay. Thanks

[meager harness]

hello, I can't log in to my account by phone number, but when I try to recover my password, I get an error

[sly heath]

Im unable to play Classic except Nusa Livik and Erangel. (I play solo)

[clever spade]

Look the DM please

[dense plume]

Why was it necessary to ask about my age if there are no further steps to solve the problem?

[keen stump]

do use vpn Break the rules of the game?

[storm flume]

Please refer to subpoint(s) 3.18 in #faq for further information, @keen stump.

[proud sparrow]

Guys I’m now top 490 and I’m diamond 4 why didn’t I get conquerer yet?

@celest shadow

[celest shadow]

Players who reach the Ace tier and are ranked in the top 500 on their server will reach the Conqueror tier. The Conqueror tier is updated every day at 00:20 UTC.

[proud sparrow]

Only ace ? Or ace dominator

[celest shadow]

Ace.

[stiff wind]

enemies fire sounds bugs it hears as bot fire sounds for every time.

[rare sun]

Hacker channel https://fb.gg/v/gUDAXF5Vvf/

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @rare sun.

[dense plume]

Ok. I understand. What need to do it now? i need to unlock my account

[night cloak]

Will I get banned if I use contoller

[night cloak]

@celest shadow this was directed to you ig

[gilded merlin]

hello please help me
my account is hacked yesterday i can provide all proof and document and i can provide mi Personel ID
Please i spend a lot of money for my account

please i need to get back my account

[storm flume]

Please contact the customer service for further assistance, @gilded merlin. Refer to subpoint 5.4 in #faq for further information.

[gilded merlin]

Ok Thank you

[cyan citrus]

You should not use any peripheral devices like controllers when playing the game on any handheld device.

[subtle bison]

Hi! I'm having issues with my account. I can't seem to get an OTP via EMAIL from PUBGM when I try to obtain it. I deleted all my emails, thinking that it would help as sometimes emails don't come through when the google storage is full. But that doesn't seem to be the case. I can't even changed the email, that's the thing. I seriously need help, cause I need to secure my account as there's hackers trying to access my account that is linked to it, and I'm afraid of losing it once again.

[storm flume]

Please contact the customer service for further assistance, @subtle bison. Refer to subpoint 5.4 in #faq for further information.

[worthy sinew]

Check your Spam mail. If you are using Google Mail, check All Mail too. Sometimes mails don't appear in Inbox.
If the issue still persists, refer to subpoint 5.4 in #faq for further information to contact in-game customer service.

[potent siren]

hello, when logging into a facebook account, it does not launch me to my account, but transfers me to create a new account. Through the id, I looked at my account and realized that I was hacked and my account was stolen. What to do, I can provide all the data from the account.

[feral forge]

When was the last time you access to this game account?

[potent siren]

2-3 week later

[feral forge]

Because if your account was compromised, it requires 7 days to unlink a linked login method completely. Unfortunately, if you do not have access to any of the login method linked to your game account, the in-game customer service is unlikely to be able to assist you in any way. We are also unable to assist players with account related issues here on Discord.

[azure vault]

What is this mean

[subtle bison]

I did, and nothing. The in game support led me to nothing but expect for me to restart the whole automated chat bot..

[potent heath]

I need an rp team code

With 10 members

Nvm someone was generous enough to help me

And I thank them

[worthy sinew]

Try to check with all available options in the in-game customer service to file your issue. In-game customer service is your best bet here.
If this helps, the e-mail for the customer service is [e-mail]. However, the only **recommended **way to contact the customer service is through in-game. The e-mail is only meant for general queries, not account related issues.

[sly heath]

Why does the matchmaking take so long (Im playing solo)

[proven flint]

Peace be upon you, support. Please help. My account has been hacked in PUBG Mobile

[storm flume]

Please contact the customer service for further assistance, @proven flint. Refer to subpoint 5.4 in #faq for further information.

[proven flint]

Sleepy support team and no one responds

[proven flint]

to If a company's policy is long, you will lose a lot

[cyan citrus]

If there are not enough players currently in the queue in the game mode or perspective you are playing in, the matchmaking can take longer than usual. This is unfortunately not something we can help you with.

[storm flume]

Please use #matches to share custom match details, @lime yacht.

[cyan citrus]

When did you encounter this? Please share a complete screenshot.

[full silo]

@cyan citrus Dear I hope you are doing well and staying safe.
I am here to notify you regarding the strikes I received on my channel.
It's a humble request,
Please one time review my channel Manually.I know you get thousands of reports a day and you can't see them all manually. But my videos are not against the term and conditions of TENCENT. I accept my mistake that only just use some words in video title which is against TOS. But trust me I had no idea that this is a violation. There is no violation of any kind in the video's.
I can firmly say I haven't uploaded any of the following:

• Hacks
• Config files
• Selling accounts
• illegal means of earning Uc
• GFX tool, third-party apps
  in your absence, I got in touch with a few top reporters and I requested them to go through my YouTube videos the only thing they found against the TOS was the "Naming Sense" but not the video itself. Names such as "FREE UC" but that does not imply that I am giving out fake or illegal means of getting UC in the game, if you don't believe me, please go through the following videos, these are the videos I received the strike on:
  And over these screenshots even if you go through all of the videos on which I received the copy strike, they are not against the terms and conditions of Tencent. It's a very humble request on my part to the team to kindly review my YouTube strikes, to go through the videos, I am more than happy to edit the titles if they are wrong or the thumbnail if it's misleading or delete those videos themselves and never upload anything like that again but it's a pleading request to the team to please do go through this for me manually. I am very positive that I did not upload anything against the terms and conditions because there is nothing like that in my videos. Thank you so much for reading my message and sorry for the long message.
  YouTube Name:
  TS Stranger
  YouTube link:
  https://youtube.com/c/TSStrangerTeam

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @full silo. We may otherwise have to mute you.

[full silo]

I send same message in community and got ban without any reply

[blazing siren]

hi, I used to be able to log in with a discord, but now I can't, what should I do?

[cyan citrus]

The Discord login method is only available if you download the game from PUBG MOBILE website: https://www.pubgmobile.com/, @blazing siren.

[cyan citrus]

As mentioned previously, send details about your concern in the #copyright channel in compliance with the channel's pinned instructions and wait patiently for a response.

[blazing siren]

thanks for the help

[night cloak]

Hello and welcome to the customers of the global company, PUBG Mobile. With my respect and appreciation for PUBG Mobile, I extend my sincere thanks to you because you are doing a serious and hard work. Despite that, my personal account was banned and I did not commit any violations or damages, and if any violation was discovered on my account, this was not In my hand, because my account was stolen for a short period, and when I returned it for a fee, I found that my account had been banned for 10 full years, and from here, I ask you to unblock my account, and from this time I will preserve it and avoid any violation or theft. Please unblock my account and thank you in advance.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[dense bramble]

What is friend boost and friend bonus in RP mission?

Can someone clarify it to me.

[feral forge]

Friend boost: Players who have purchased the Royale Pass can help their friend in the same team accumulate their mission progress.

Friend Bonus: After a player accumulate the required progress of a mission, the player will get an additional 30 RP points if they have a friend who has purchased RP in their team.

[mild mesa]

I need help to get my scammed and hacked main pubg mobile account back. Need a collaborator who can help me.

[storm flume]

Please contact the customer service for further assistance, @mild mesa. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[round lynx]

Hello,
I just bought 180UC (60+60+60) But i recieved just 124. Can you give me back the other 36 UC pls?

[storm flume]

Please contact the customer service for further assistance, @round lynx. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[brave tangle]

Hi, In the statistics page for a player what exactly is meant by feedback and support? How do I increase them?

[night cloak]

government name or ??

@lime juniper

[green agate]

Your regular name.

[night cloak]

like legal name or ??

just Akali

[green agate]

Also please relegate eSports questions to https://discord.gg/esportspubgm in the future.

[night cloak]

[green agate]

Your first and last name.

[night cloak]

thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @twin badge.

[cloud plaza]

Can I choose region of Vietnam despite of changing to PUBG Mobile Vietnam version (VNG releasing) ??

[sage bobcat]

I am in a ranked clan . The clan rank was in top 10 in last season ( season m16) my total season clan energy was more 10000 . But I didn't get the clan title AG currency or bp points in my mail box. I would like to know the reason of it.

My friend is also in the same clan . He also have the same problem.

[green raven]

#questions

Hello, maybe you can already add 4.90fps to the game on techno pov, my screen supports 90fps, but this is not in the game, the developers ask you)

[storm flume]

Please refer to this channel's pinned messages for further information, @green raven:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please contact the customer service for further assistance, @sage bobcat. Refer to subpoint 5.4 in #faq for further information.

We provide community support only for the global English version of PUBG MOBILE here, @cloud plaza.

[sage bobcat]

After selecting help what should I choose? I tried to contact customer service in pubg but I failed.

[cloud plaza]

I understand, I asked how to change in game language and region to Vietnamese. I can't change the region to Vietnam so I can't match with my mates

[next heath]

Anyone know how to remove secondary (phone verification)??

[jade raven]

1. you can't disable it completely
2. if you want to change already connected phones number then you will have to login using that number from the certain device for 15 days to change it.
3. before you change, you need to login using that number also.

[oak flame]

@polar marsh I don't seem to have registered yet🥹

[worthy sinew]

E-mail addresses and phone numbers can be changed but not unlinked. Refer to subpoint 2.5 in #faq for further information.

[bright timber]

Peace be upon you.... I cannot log in to the game after the update, as most of us face this problem, so the game does not work until after running the vbn program... Note that my residence is in Iraq

[tulip fiber]

Can i do something about 7 days ban in metro
Cuz i have no idea why i got it in the first place

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tulip fiber.

[bright timber]

Hey

Peace be upon you.... I cannot log in to the game after the update, as most of us face this problem, so the game does not work until after running the vbn program... Note that my residence is in Iraq

[nova crane]

My account has been hacked and taken over

My account has been hacked. I want to cancel a phone number and email

Can't login to the game

Please help

[storm flume]

Please contact the customer service for further assistance, @nova crane. Refer to subpoint 5.4 in #faq for further information.

[nova crane]

How do I speak to customer service

How do I speak to customer service

[native anvil]

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[nova crane]

Can you explain briefly

[late hound]

@green agate @native anvil @lime juniper I accidentally included a discord server invitation link in my tournament announcement, can you turn off my slowmode so I can post a new one?

[green agate]

It is your sole responsibility to make sure that you follow the pinned regulations of our #tournaments channel. Please wait until you can post your advertisement again.

[late hound]

I didnt read thatt

okay..

[hoary pollen]

Anyone know what happen to the Premium Crates ??? There all gone and lots of us have some coupons left? Also did anyone else do the math on the AFA Cheer Redeem... you cant get 55 AFA Certificates?!?!?

[nova crane]

كيف يمكن اتوصل مع خدمة العملاء في على الديسكورد

[storm flume]

Please do not use languages other than English, @nova crane. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[nova crane]

How do I contact customer service on Discord?

[green agate]

There is no customer service representative here in the Discord.

[green agate]

Premium crates go on a rotation, they don't stay for an extended period of time.

[nova crane]

Where I do not know I do not understand

[worthy sinew]

AFA Cheer : Redeem ends on 2022/11/30 (UTC+0). AFA Cheer : Match and AFA Cheer : Login together give you 53 certificates ending on 2022/11/23 (UTC+0). Expect to see similar challenges in the forthcoming week as well.

[green agate]

If you were DM'ed by someone claiming to be a Tencent employee, they are a scammer.

[storm flume]

Please consider blocking the user or reporting the content to Discord, , as we are unfortunately unable to assist with behavior outside of our Discord server.

[storm flume]

Please do not use languages other than English, @spring sky. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[spring sky]

How can i talk to pubg support services

[storm flume]

Please contact the customer service for further assistance, @spring sky. Refer to subpoint 5.4 in #faq for further information.

[solid bloom]

i am trying to update the app since two days now i get the same error

[green agate]

Do you have enough storage?

[solid bloom]

I have about 2.0GB of storage

[green agate]

Have you tried,

▫️ Restarting the Device.
▫️ Clearing the Cache.
▫️ Reopen the Playstore and Update.

[pine pasture]

Hey Everyone,
I'm unable to find match in duo. I have tried in every map but still no luck.

@green agate

[green agate]

Unfortunately, matchmaking times are not something that we can help with due to the various factors at play when trying to find a game.

[pine pasture]

any suggestion

or it's not possible to play duo on Gameloop(emualtor).

[solid bloom]

Thanks for your interest, it's been updated.

[green agate]

We are not able to help with issues on Emulators.

[pine pasture]

then who can help @green agate any help

[green agate]

You can try through the official GameLoop resources.

[leaden musk]

السلام عليكم

[storm flume]

Please do not use languages other than English, @leaden musk. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[inner gull]

Hello, good day. I have a problem with my account. My email and phone number have been hacked. I contacted the support. I had a problem. Where should I go and when is the installation date of the game? Can you help me? Thank you.

[leaden musk]

Hello, good day . I do not use any means of cheating since the beginning of creating my account. Therefore, I demand the lifting of the ban on my account. My account costs 5000 thousand dollars.
I do not risk my account and I do not use any cheating method at all. Once I opened my account on iPad instead of Gameloop, the account is 10 years old.
There is no justice in your doing this harsh procedure. I hope you will respond correctly and restore my account as it was

[polar marsh]

Please refer to the private message from @polar marsh for further information, @leaden musk.

[cyan citrus]

We cannot help you with compromised accounts through the community. Also, keep in mind that your account security is your own responsibility. Please continue with the customer service.

[inner gull]

Just one help, where should I find the date of the link, thank you

[cyan citrus]

Which link, @inner gull?

[inner gull]

Twitter and facebook

ios

[cyan citrus]

Please elaborate, @inner gull.

[still merlin]

Hallo dear support, if i use VPN in PUBG Mobile gonna get band on my account?

[cyan citrus]

Normally not, but it may occur. VPN usage is therefore not recommended, @still merlin.

[celest latch]

Hello my account in pubg mobile was hacked and installed two-stage, account level 75 played for 5 years what to do now

[next heath]

Hello i talk to customer service and they told me we request you to login and remove secondary verification where they requested me ??

[jade raven]

Please use in-game support for that matter as moderators or manager here, can not help you with account related issues.

[celest latch]

I contacted the in-game support, but I can’t even log into my account, can you please block it, because now a cheater is playing on my account

[bright timber]

Hello...I cannot log in to the game after the update, as most of us face this problem, so the game does not work until after running the vbn program... Note that my residence is in Iraq

[jade raven]

I understand your concern, but please know that no one here can help you with account related issues. You can only recover your account via in-game support system.

[cyan citrus]

What is the issue you are facing when trying to log into your account? Please keep in mind that VPN usage is not recommended as it can put your account at risk of getting suspended.

[bright timber]

I cannot log in to the game via the Wi-Fi network. There is a problem after the update, and most Iraqi citizens have this problem. There is news that there is a partial ban on the game. The staff must address this problem. Most of the YouTubers have spoken about it.

[cyan citrus]

Please try to change your DNS settings and see if it will make any difference, @bright timber. You may refer to #faq sub point 4.3 for further instructions in this regard.

[cedar kayak]

Hello! Why does the game ask me to buy a Skeleton Brush suit if I already have one. I can't get a coupon to Exclusive Treasure.

[cyan citrus]

Please change your game language to English and share another screenshot of your missions, @cedar kayak.

[cedar kayak]

Ok

Obtain the Skeleton hand

But i have it long time ago

[cyan citrus]

The mission is to buy the suit, not the hat, @cedar kayak.

[cedar kayak]

I have the suit

Look at the screen

why do I need a second one

[cyan citrus]

The mission should be to purchase the suit from the event, @cedar kayak. It may not count if you already own it.

[cedar kayak]

It's not fair

why pay twice for the same thing

Didn't I donate enough

[cyan citrus]

This is the mission to obtain the outfit from the event, @cedar kayak. You may provide your feedback regarding this through the #996458713126797405 channel in compliance with the channel's guidelines.

[cedar kayak]

Thanks

[cyan citrus]

You are welcome!

[neat quartz]

hi there any idea how do i remove the facebook account linked to my game to bind a different one?

[silk pike]

I need help, I didn't get the uc reward for quests 3 and 7 in RP. My id 51617469871 ROLEXKULESHKA

[eternal gate]

good day all

any one to assist me with new ipad pro m2 12.9
i have noticed that all recourses not shown in the game only 4 of them
please advise us regarding this matter

[storm flume]

Please refer to subpoint(s) 2.5 in #faq for further information, @neat quartz.

[feral forge]

If you would like to report such issues through the community in #996546243859853424, a video recording of the issue is required. If you do not have a video recording of the issue, please contact the in-game customer service for further assistance regarding your case instead.

[feral forge]

Please elaborate your issue by providing some screenshots or video recording so that we can understand it better.

[silk pike]

I didn't get the uc reward for quests 3 and 7 in RP. My id 51617469871 ROLEXKULESHKA

shows what I received but uc was not credited to my account

[feral forge]

Please refer to my previous response, @silk pike.

[silk pike]

just didn't get awards 3 and 7

[silk pike]

the bot won't help me, it just refers to something that doesn't suit me

[eternal gate]

@feral forge

i am missing ultra HD pack and Ultra HD sound in my new ipad pro while i have them on my 2021 ipad air

[feral forge]

Can you please check if this issue is the same that is reported in #1043259746137952376?

[eternal gate]

Yes not just the audio

Even ultra hd graphics

[feral forge]

This video recording is unfortunately not enough for us to proceed with your report. The video must include when you click and collect the reward. In this case, only the in-game customer service can assist you.

[silk pike]

How can a bot help me? he can't direct me to solve the problem

I clicked on all the sub-items and nothing helps me

in-game tech support not helping

I already wrote to the mail, they refer the same way as you, contact the in-game support, but the bot cannot help me.

[eternal gate]

@feral forge it is same issue, is there selotion to fix this

[silk pike]

I didn't get my 120 uc due to problems in the game. where else can I turn to get help if you can't do it

[gusty shale]

Hacked account please help to restore. who should I contact?

[feral forge]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

This is unfortunately not something that we can assist you here through the community, only the in-game customer service can. You will need to keep trying.

[storm flume]

Please contact the customer service for further assistance, @gusty shale. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

The post will be reviewed by the community manager soon. If there is any update regarding the case, it will be sent in that post.

[silk pike]

he does not transfer me to an agent, I have already tried in every possible way to get to him

[feral forge]

As mentioned, we are unable to assist you here through the community in any way regarding your case.

[silk pike]

and where else to write if I can not connect to the agent in game

[feral forge]

Only the in-game customer service can assist players with account related issues.

[gusty shale]

I tried to restore access, my Google account is still tied to the game. but the hacker put protection on the phone number and I can't log in. what to do

[untold pasture]

I’m facing issue with changing region in PUBG Mobile as it’s showing only one region

[quaint moss]

How to trigger lucky teams mission
For that we need to play match with lucky teammates or something else

[untold pasture]

Need help please

[gusty shale]

I tried to restore access, my Google account is still tied to the game. but the hacker put protection on the phone number and I can't log in. what to do

[cyan citrus]

Please share a screenshot of your Account settings of the game.

[untold pasture]

It’s not appearing hear and I can’t change

I need to chose a country in meddle east

[cyan citrus]

If the option to change country/region settings is not available for you, you cannot switch your region. The option is not available for the accounts registered in European continent, @untold pasture.

[storm flume]

Please contact the customer service for further assistance, @gusty shale. Refer to subpoint 5.4 in #faq for further information.

[untold pasture]

The problem I can’t change the country

It’s showing only one choice

[cyan citrus]

Refer to my previous response, @untold pasture.

[untold pasture]

My account is registered in meddle east not European

[cyan citrus]

This is server, not region, @untold pasture. Please Feel free to contact the customer service in-game should you require further assistance with. We will not be able to help you with this any further through the community.

[worthy sinew]

You can watch the video on the PUBG Mobile official YouTube channel for information on Lucky Teammate missions here (https://www.youtube.com/watch?v=gf4Jw8ctyJ8) at 0:45 seconds.
Alternatively you can click on the question mark in Lucky Teammate mission for further information on this in-game.

[gusty shale]

I can 't log in to my account . where should I turn . moderators respond

[untold pasture]

I wanna to change the region taking into I didn’t chose Germany and I’m not allowed to change it

[primal granite]

Good day, I faced such a problem that my account was hacked and now a completely different person is playing on it🤦♂️on which I spent two years playing and I really would not like to lose my account , here is the ID of my character 51265474944 game nickname 52 HzYAMAGUCCI level 72

[untold pasture]

Ok if I want to change the region what I shall to do

Ok if I want to change the region what I shall to do

[opaque comet]

I have my own clan and most of my members play classic games and occasionally play Arena, currently the clan is set as Balanced clan so i am wondering if i change it to Classic clan, would that help the Clan rack up exp faster, currently Level 8 and trying to level up fast
Does playing classic games if clan is set to classic, give more Clan exp than if it was set to balanced clan

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stray glade.

[heady talon]

Hello there

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @heady talon. Remember to read through #faq before asking questions in the support channels.

[heady talon]

My account is sending automatic friend requests to people and I do not know how, I keep getting "x accepted your friend request", meanwhile I didn’t send for any of them.

I started facing this after the new updated.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @heady talon. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[ancient cedar]

On Diamond 5 tier, I eliminated 3 enemies by headshot one after the other with AWM without missing a single shot, was I eligible for Sharpshooter achievement which includes Deadeye title?

Yeah forgot to add, I did it in Solo game mode.

[night cloak]

I cant use jump with messi shoes my friend had same issue

[cyan citrus]

Do you have a video recording of it?

[lucid talon]

Hello every one. I have age retrict on my account . I cant open my mic at all. Knowing im 34 years old . I ve changed tge age above 18 too many time but still cant open my mic any help plz

[cyan citrus]

This issue has been reported in #1043945532919390238. You may provide your details there in compliance with the channel's guidelines.

[cyan citrus]

Please share a screenshot of your gameplay management settings.

[hot zodiac]

Good day all

Please note that am facing same problem as Neon with my new ipad 12.9 m2 2022, as it is missing some recommended resource pack, it should be 7 packs instead 5 as shown in the picture.

https://cdn.discordapp.com/attachments/1043259746137952376/1043970981103931482/7301640F-BB58-4CDB-B030-F707905AE354.jpg

https://cdn.discordapp.com/attachments/1043259746137952376/1043971295655772180/9D473697-F1B2-44A9-A925-3670A3F78614.jpg

[cyan citrus]

Can you take a screenshot of the remaining available packs under recommended resource pack and share it here?

[lucid talon]

@cyan citrus

[ancient cedar]

Unfortunately, no and highlights are also turned off. I assure that I did exactly what I specified above and I've did it second time still I don't know what's wrong.

[void thorn]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @void thorn. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Please provide a screenshot of the gameplay management settings. It can be found in the ''Other'' category.

[void thorn]

I need help waiting time is too long

[lucid talon]

@cyan citrus thats the problem the other settings category is not showen on my settings . I had to give my account to my friend on the other side of the globe to change it knowing that i live in usa

[cyan citrus]

If it happens again, please make sure to make a video recording and share it here. You may also contact the customer service in-game for further assistance.

[lucid talon]

@cyan citrus

[cyan citrus]

Sharing accounts is against the terms of service of the game. Please do not be involved in such activities. Regarding your issue, please make a video recording and share it here.

[void thorn]

I need help waiting time up to seven minutes sometimes

[cyan citrus]

Are you referring to matchmaking time, @void thorn?

[lucid talon]

@cyan citrus yeah sorry . I ll record video now and i ll put here . Thanks in advance

[void thorn]

Yes

[cyan citrus]

Can you share a screenshot of your Audio settings of the game?

[median plaza]

<@&481161015728406538> Sir I'm going to add number and email to my account but whenever I putting password it's showing the password is incorrect
@cyan citrus

[cyan citrus]

Provide a video recording that would show that you cannot use your microphone.

[hot zodiac]

Even the graphic same issue

[cyan citrus]

Try to put a password with a combination of numbers, small alphabets and capital alphabets and do not put spaces or special characters. Also, make sure that the passwords do not mismatch.

[hot zodiac]

Because of RRP

[cyan citrus]

It means that the options are not available for your device at the moment. You may provide your feedback regarding this through the #996458713126797405 channel in compliance with the channel's guidelines.

[cyan citrus]

Are you only facing issue with the microphone or do you also face other gameplay restrictions?

[hot zodiac]

is it possible that they will fix this issue or it will be the hole season?
its a major problem btw

[lucid talon]

Yeah i cant share my videos highlights or moments says the same thing age restrict

[hot zodiac]

I will rise this case there

[cyan citrus]

Your feedback will be reviewed by the community manager and will be forwarded to the concerned team. However, we unfortunately cannot provide a reasonable time span for your issue to be resolved. You will need to wait patiently.

[median plaza]

Now it's showing this and also not obtaining tha code again

[cyan citrus]

You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[cyan citrus]

Please refer to that notice and try again after some time.

[lucid talon]

Ok thank you

[median plaza]

And Sir I want to change my country region to Pakistan but it's not showing the place From I have to change

[hot zodiac]

Noted,
Thanks a lot for your support, highly appreciated.

[cyan citrus]

You're both welcome, @hot zodiac and @lucid talon!

[cyan citrus]

Please share a screenshot of what it is showing.

[median plaza]

I don't have that one option from where to change country region

[cyan citrus]

If the option to change country/region settings is not available for you, you cannot switch your region. The option is not available for the accounts registered in European continent, @median plaza.

[median plaza]

But why Sir?!😥

[median plaza]

My friend mistakenly changed it and then I waited for it to get back but still it's not showing that option

[cyan citrus]

Please refer to my previous response again, @median plaza. We unfortunately will not be able to help you with that any further through the community.

[median plaza]

For that whom I have to ask/get help?

[cyan citrus]

As mentioned previously, you cannot switch your region if your account is registered in European continent, @median plaza. Please avoid repeatedly asking about the same matter.

[storm flume]

Please do not use languages other than English, @teal kindle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[teal kindle]

I have been accused of injustice

[cyan citrus]

Please add more details about the issue you are facing, @teal kindle.

[teal kindle]

Today I was playing on the top in North America and my account was suspended ID 5298786244

[polar marsh]

Please refer to the private message from @polar marsh for further information, @teal kindle.

[cosmic estuary]

Help I can’t download GAC Tool app for pmnc

@cyan citrus

[cyan citrus]

For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @cosmic estuary.

[void thorn]

I need help, the waiting time in pubg takes more than seven minutes, and it enters me into the game

[celest cove]

Speak anyone german?

https://discord.com/channels/393088095840370689/1022434033294118952

[alpine geyser]

The resources are downloading automatically and I can't stop them
So I can't play the game keep telling me to login over and over again

[random pasture]

как восстановить аккаунт в пабге?

how to restore an account in the pub?

[junior birch]

Please contact the customer service for further assistance, @random pasture. Refer to sub-point 5.4 in #faq for further information.

[random pasture]

it doesn't help

I would like live support and not a bot

[lapis vault]

I have been stuck on 77 merit for a day now. I played over 20 matches in solos and won the majority of them. How is this possible?

I can't play with my friends anymore.

[random pasture]

Help

[woven cliff]

how to solve this problem? Help, please🤞

[alpine geyser]

Someone help me

@cyan citrus I have a problem with the resources are downloading automatically and I can't stop them

[uneven talon]

Hello, I need help

Anyone active right now?

[sick lintel]

Hello guys
My account has been hacked and i need help

I still have twitter logins for the game but the problem is the hacker put his number in the account and turned on the 2nd verification, so whenever I’m trying to log in, i need a code that has been sent to his phone number

I tried with game customer service but it’s not helping

@lime juniper

I have all the proofs that it is my account

And the purchase history

[uneven talon]

Go to customer service then account issues

[sick lintel]

I did

But it’s not helping and understanding my issues

[uneven talon]

Choose my account has been hacked then fill the questions that you will be asked

[sick lintel]

I did

[uneven talon]

What did they say after you completed?

[sick lintel]

Lemme show u

This

It’s not helping i need to talk to a real person

[uneven talon]

Visit here bro

[sick lintel]

I can’t even log in to my account

[uneven talon]

Ohh

[sick lintel]

Yes

I have twitter login but when i log in it’s asks for a code that has been sent to the hackers phone num

Any stuff ?

Pls help me with this

Or the hacker will remove my logins after some time

[lapis vault]

@lime juniper Can we please get help.

I have been stuck on 77 merit for a day now. I played over 20 matches in solos and won the majority of them. How is this possible?

[gilded wraith]

Hello, when I enter the emulator pubg, I am getting the limited functionality error while trying to watch my mobile friend, will anyone help?

[lapis vault]

great support.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[lapis vault]

Everyone does and no ones gets

[native anvil]

Please do not share login credentials with anyone.

[lapis vault]

I have been stuck on 77 merit for a day now. I played over 20 matches in solos and won the majority of them. How is this possible?,

[storm flume]

Please contact the customer service for further assistance, @sick lintel. Refer to subpoint 5.4 in #faq for further information.

[lapis vault]

I've been asking for support for hours. <@&639889499718942720>

[native anvil]

Please share a screenshot of your Merit System of the profile.

[native anvil]

There are scammers asking you for this code to steal your account, do not share your login credentials with anyone.

You cannot recover any more merit points for today, @lapis vault. You will be able to recover the merit points tomorrow. The daily limit to recover the merit points is mentioned here:

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[lapis vault]

damn. so i did all of that grinding for nothing 💀 thanks for the help tho

[onyx plover]

my this season didn't give me vouchers to upgrade my royal pass ?

[lapis vault]

@night cloak block them.

[onyx plover]

scammer with fake number , be carefully

trust no one even your eyes

[native anvil]

You may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[onyx plover]

Didn't find it

[sick lintel]

Why don’t you guys understand it doesn’t help

I need to talk to a real person

[real kestrel]

100% sure my friend didnt cheat but it show this? What could be cause? Its only 10 min ban for his time zone but why?

[brave tangle]

For the AFA Cheer event, is there a way to get more than 53 AFA certificates? Do the missions reset because it seems like I have hit the cap

[meager vector]

@polar marsh I'm unable to login PUBG with discord

[native anvil]

The Discord login method is only available if you download the game from PUBG MOBILE website: https://www.pubgmobile.com/, @meager vector.

[meager vector]

Should I download again?

[native anvil]

You must reinstall the game from the website. The Discord login method is not available when you download the game from anywhere else.

[meager vector]

Thank you sir

[native anvil]

You are welcome!

[final sluice]

Does anyone know how to remove the old friends tag on friends? Been trying to find it but no luck in finding it.

[visual olive]

i am banned cause this guy hacked my twitter and log in with a emulator and it says im banned until january 2 2023 and i just log in it to play and that came up so i need help to unlink that hacked twitter account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @visual olive.

[wintry notch]

i cant change my online status i need to change it so its not free to team up i always get invs

the ui got moved or smth

[feral forge]

Hello. Here’s a few questions for you before we can proceed with your report. May I know where do you reside? What is your in-game country/region? And what is the region of your App Market (Appstore/Google Play Store).

[icy juniper]

Last 2 days I was pushing Conqueror in Asia and got into top 1900 Al of a sudden I got a message from PUBG that I have so many reports so I have been put under observation for next 24h and I cannot play any game now I have been pushed to 6000 rank in Asia and still I cannot play classic it’s really unfair I play genuine and I don’t use any 3rd party app I need a proper explanation from PUBG for this 😫

[native anvil]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[gusty shale]

Hacked account, who can I contact to restore it? except for the bot. The bot is useless . he always says the same thing to me everywhere

[gusty shale]

Hacked account, who can I contact to restore it? except for the bot. The bot is useless . he always says the same thing to me everywhere

[storm flume]

Please contact the customer service for further assistance, @gusty shale. Refer to subpoint 5.4 in #faq for further information.

[gusty shale]

I need to talk to a moderator about this problem, but not as not with a bot

[native anvil]

Please reach out to the customer service so they will be able to help you with this. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[gusty shale]

Where can I find this support service? what would a person communicate there and not a bot

[native anvil]

You may need to reply to bot's queries to contact to support representative. Unfortunately, we can't help you with such account related issues here on discord.

[gusty shale]

Thanks

[night cloak]

@native anvil how can i change my set my region after 60 days? I dont know if its been that amount of time but when i try to change it, it wont let me

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[sweet merlin]

if buy from pc uc is faster the transfer like phones?because is cheaper and more uc from iphone lol

[vale isle]

Can i get the details for asia tournament organisers who are currently conducting scrims or tournaments for pubgm

[green agate]

We are not able to help with questions regarding the PC version of PUBG MOBILE.

[green agate]

#tournaments #matches

[sweet merlin]

lol ,fix the iphones then .. why iphones give more money to buy uc lol

[green agate]

This would have to go into our #996458713126797405 channel then, regarding what you think can be changed about the system.

[strange girder]

Hi
I have now 11 month I'm waiting The 90 fps option in my device ( OnePlus 10 pro) snapdragon 8 Gen 1 - 19 gigabyte ram- 120 fps - ithink PUBG don't care about emprove the game just Mike new out fit for money your game daying 😩

[bright lynx]

#pubg-mobile
I am playing pubg from last 3years ,
I didn't use hack in my pubg life.
Today 21 NOV my birthday
pubg anticheat give me ban without any reason
Why pubg why you give me ban 😭
I didn't break any rules in my pubg life🥺

Check my gameplay and unban my account as soon as possible 🥺

I hope pubg didn't break my heart 💜

ID : 5527571720

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bright lynx.

[drifting summit]

is there any issue today with server ...my and my friend's game isnt loading

[night cloak]

Wtf !!

I want to login

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lament thorn.

[versed egret]

Bad update& bad company I will delete pubg forever

[night cloak]

ممكن اعرف سبب الحظر ؟

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

May I know the reason for the ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[inner scarab]

hello my account was hacked please someone help me

#questions

@polar marsh

i have a facebook link

Added 2-factor security code

number is not my number

@polar marsh

@

(Id 5934093730

[storm flume]

Please contact the customer service for further assistance, @inner scarab. Refer to subpoint 5.4 in #faq for further information.

[proven flint]

The support team is working, sleepy, maybe they stay up all night while they are working, may God have the dirtiest support team with them.💩💩💩💩 I deliver with them for a week, no one helps them, the patient support team, and this video I will publish on YouTube so that all the support team knows, thank you

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @proven flint. Remember to read through #faq before asking questions in the support channels.

[proven flint]

My account was hacked and my name was changed in the game. How do I recover my account? A support team contacted me, but there was no answer

[fierce perch]

since last version i have this error, Android 12.1 Poco x3 nfc, tried reinstall

[vagrant tulip]

Download the game from the play store

[jade raven]

Goto settings and allow "storage access" hope that works.

[vagrant tulip]

Support team are also humans, They have weekends just like you do. Support maybe delayed on weekends and today is Monday so they have a ton of other users to answer to, have patience it’s less then 24hours since you messaged them.

[jade raven]

Nice to meet you buddy 🥰

[proven flint]

Deliver them a week

[fierce perch]

already, reinstalled too

[vagrant tulip]

Did you reinstall it from play store?

[fierce perch]

yes

[vagrant tulip]

Eh?

[vagrant tulip]

Do you have enough storage?

[fierce perch]

yes

[vagrant tulip]

Alright, I would suggest downloading the game from the main website of pubgm as in form of APK.

[fierce perch]

Thank you, gonna try

[vagrant tulip]

Full APK (1 116 MB)

https://f.gbcass.com/PUBGMOBILE_Global_2.3.0_uawebsite_EDC4DF39.apk

https://pubgmobile.live/apk

Aftermath Small APK (559 MB)

https://f.gbcass.com/PUBGMOBILE_Global_2.3.0_uawebsite_livik01_E32B62AD.apk

Erangel Small APK (541 MB)

https://web.gpubgm.com/m/Website/xiaobao/PUBGMOBILE_Global_2.3.0_uawebsite_small_88742035.apk

You’re welcome.

[fierce perch]

already downloading full version from pubgmobile.com/en-US/home.shtml

[vagrant tulip]

Perfect.

[fierce perch]

also i made backup of my pubg data in Neo Backup hope it will work

[vagrant tulip]

Don’t do that, you need to fully reinstall the game as resources maybe damaged.

You should make a clean install for the game.

[fierce perch]

apk from site works perfect

now i gonna try restoring my data

restoring data and obb with neo backup

[fierce perch]

ye seems like files was corrupt, because my downloaded maps wasn't here, now i gonna clear storage for pubg and start again

sad life

[vagrant tulip]

That would be the best approach.

[fierce perch]

i will never update pubg from play market from now

[celest cove]

support galaxy s22 ultra Exynos Please

[vagrant tulip]

You can stick with the website.

[vagrant tulip]

Do you need assistance?

[celest cove]

Yes

[final sluice]

Does anyone know how to remove the old friends tag on friends? Been trying to find it but no luck in finding it.

[fierce perch]

thank you so much

[vagrant tulip]

You’re welcome anytime.

[vagrant tulip]

Can you state your inquiry?

[celest cove]

I dont have more than 30 FPS and only hd graphic

[vagrant tulip]

You mean the nickname?

[vagrant tulip]

I suppose it’s the maximum optimization the developers can offer to that phone, Although you may write a feedback about that in #996458713126797405.

[celest cove]

I try it but nothing happen

[fierce perch]

i have 120 fps and gz

[vagrant tulip]

It should take time for the developers to further optimize your device, So have patience.

[vagrant tulip]

120fps isn’t supported in PUBGM on any device yet.

[fierce perch]

wait i gonna see stats

[fierce perch]

delete pubgm for now and start shooting in real life

do you know how to enable background downloading

[jade raven]

There isn't such option available yet.

[winged kraken]

@vagrant tulip

We won yesterday on weekly matches

We didn’t receive the UC yet

[vagrant tulip]

Contact any available moderator.

[delicate raven]

@lime juniper can you dm me ?

[cyan citrus]

Please wait patiently. You will receive the rewards in due time.

[cyan citrus]

Hello! How may we help you?

[delicate raven]

You don't help .
Just keep me waiting here

[winged kraken]

@cyan citrus squad room get uc right