questions

[fiery minnow]

Hey, can you help me to change the play area in PUBG I don't see the change button at all!

[native anvil]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[fiery minnow]

From the beginning I was setting up the Iraq region, but at the moment I want to change it to the country of Peru, but the change button does not appear. Please help with appreciation 🙏🏻

[quaint moss]

How to re apply the flight announcement when it's been removed

[echo bay]

I'm oretty sure you gotta review some cases

Thats how I got it back

[quaint moss]

So that simple it's that 🤔
It's affect level and old progress
Or old stuff same as it Is

I mean investigators profile level and title ...?

[echo bay]

its the same as how you got it in the first place

[analog topaz]

'' If the Clan leader does not log in to the game for 30 days, any active Clan member can apply to become the acting leader. ''

how to apply in this case

[quaint moss]

It's random the leader title automatically transfer to active clan mate no one can't apply for it

[analog topaz]

i see .. ok tq for the reply

[storm flume]

Please contact the customer service for further assistance, @stiff copper. Refer to subpoint 5.4 in #faq for further information.

[quaint moss]

Thank mate

[fiery minnow]

Hey, can you help me to change the play area in PUBG I don't see the change button at all!

[ancient cedar]

Which region are you currently are in?

[cold hamlet]

Hello
My name is Ramy and this is my account name in the game: ؄RA͜͡MY๛
And this is the ID: 5275071388
I have a big problem and I hope for help as well and not an order..
My account was banned today 5/11/2022 at 4:05 am..
I requested the file and they tell me that I have changed the game codes or data and it seems that there is an error and I do not know what the game codes are and what the data is ..
Please re-investigation manually on my account and if I deserve the ban, do not lift the ban..
Just to note: I cannot violate any rule of the game because my account is like my child, and I cannot expose it to any danger for a long time. I started to pay attention to spending my money on my account and I developed my account well and yesterday, corresponding to 4/11/2022, I bought two new cars and owed my friends and relatives a lot of money in order to develop my account in PUBG Mobile. I am fully convinced of the injustice. Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold hamlet.

[digital helm]

@cyan citrus Can you help us with this issue. This is definitely a False Ban we are getting

[polar marsh]

Please refer to the private message from @polar marsh for further information, @digital helm.

[sweet galleon]

Hello, I can't delete a friend from my friend list, because it says that he is a friend from facebook even though he isn't in my Facebook friend list. I tried removing my facebook from pubg account and then add it again but it still doesn't work.

[cyan citrus]

You can try to block the user in the game if it is possible for you, @sweet galleon.

[sweet galleon]

Ok let me try it

@cyan citrus Ok it's gone now, thank you!

[cyan citrus]

You are welcome, @sweet galleon!

[hearty tartan]

h

@cyan citrus U here?

[cyan citrus]

How may we help you, @hearty tartan?

[hearty tartan]

is challengermode scam? someone asked me to join a tournamet

[cyan citrus]

This channel is meant for community support regarding PUBG MOBILE-related issues, @hearty tartan.

[hearty tartan]

Ok

[sonic wraith]

What is top reporter

[cyan citrus]

Please use the #discord channel for questions regarding this Discord server, @sonic wraith.

[sonic wraith]

Ok.
I thought it's for game

[slim sedge]

@cyan citrus hi..?

@cyan citrus
Can you help me

[cyan citrus]

How may we help you, @slim sedge?

[slim sedge]

My account was stolen from my friend and it is their email link and I have the phone number. What should I do?
@cyan citrus

I know how to enter the account with a number only, and he is the thief of Twitter and Facebook

[deft abyss]

@cyan citrus hey is this a verified helper ?

He added me yesterday when I had the problem with peek buttons

[cyan citrus]

No. They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail], @deft abyss.

[deft abyss]

Alright that’s what I taught always scammers out here

[sonic wraith]

Do not ever trust anyone like that.

[slim sedge]

@cyan citrus

[deft abyss]

Inshallah

[slim sedge]

Can you answer me?
@cyan citrus

[cyan citrus]

If you have phone number linked to your PUBG MOBILE account, you can try to enable the secondary verification through your Account settings of the game. After that, logout from all the devices by using the Log out option located on the Account settings of the game. After that, the unauthorized user will not be able to access your account and you can remove the unauthorized linked platforms yourself. For further assistance with compromised accounts, please contact the customer service in-game.

[sonic wraith]

English

[balmy hollow]

Ок

Need help logging in to the Russia account, lost the flogger and can't log in via Facebook

And I want to play

[granite halo]

Help ?

how can I enter the support?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @granite halo. Remember to read through #faq before asking questions in the support channels.

[granite halo]

I need an admin on support now, can someone help me?

[cyan citrus]

Please add more precise details about the issue you are facing when trying o log into your account.

[balmy hollow]

He writes on Facebook that he needs proof of identity, and there's not even a photo of me there

[cyan citrus]

What do you mean, @balmy hollow?

[cyan citrus]

Please state your issue first.

[storm flume]

Please do not use languages other than English, @balmy hollow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[granite halo]

I don't know how to talk to an admin, my PUBG account was stolen, I have everything about it

[balmy hollow]

Need help logging in to the Russia account, lost the flogger and can't log in via Facebook

[granite halo]

I'm waiting for a general admin???

[balmy hollow]

Is it possible to send private messages ?

[cyan citrus]

Unfortunately, I cannot understand your issue completely, @balmy hollow. You may join a regional community through #735483472432594994 sub point 3.1 to seek assistance in your preferred language or contact the customer service in-game.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. We cannot help you with this through the community.

[balmy hollow]

Where is paragraph 3.1

[granite halo]

Why no ?

[cyan citrus]

You can use the link to check the available regional communities: https://bit.ly/3iPRH71.

Soon, @night cloak. Please keep an eye on #news for future PUBG MOBILE-related announcements.

[frozen monolith]

i want to unlink my acc email

but i forgot both pass and email

@static sleet

@native anvil

@celest shadow

[night cloak]

why i can't login my account from email

google searic or idk

i need to reset my email account please help, i dont want to wait more

[pine granite]

Hello I downloaded the game and got a device ban for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pine granite.

[ancient cedar]

Please get in touch with customer service for assistance in this case, @frozen monolith and @night cloak.

[ancient cedar]

What error are you facing while trying to login with email?

[frozen monolith]

customer service said we cant unlink

[ancient cedar]

You may refer to their response. No one else can help you further with it.

[sonic wraith]

@ancient cedar Can I reset my popularity?

[ancient cedar]

No.

[sonic wraith]

@ancient cedar Can I play same account on 2 devices at same time?

[ancient cedar]

Nope.

[somber ruin]

Hi

Why was my account banned? I didn't do anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @somber ruin.

[dense flower]

Sir my account got hacked can you help me?

[storm flume]

Please contact the customer service for further assistance, @dense flower. Refer to subpoint 5.4 in #faq for further information.

[dense flower]

they refused

[cyan citrus]

This is a community support channel, @dense flower. We cannot help you with compromised accounts.

[dense flower]

so what is community support do...
cheering???

[cyan citrus]

We only help with general account related issues, @dense flower. Also, your account security is your own responsibility. Please continue with the customer service.

[dense flower]

Ah.. leave it
Thank you for nothing

[calm cairn]

Where can I apply for account recovery?

1. Account login: MaksDemonn
2. Email: [e-mail]
3. Why the data was lost: The account was linked to Facebook, I go into the game and writes that I need to create a new account.
4. How much you have played: Played for more than three years 5. Perhaps write the account level for confirmation: 45. I can also tell you how much I donated to the game and for what

[storm flume]

Please contact the customer service for further assistance, @calm cairn. Refer to subpoint 5.4 in #faq for further information.

[deft abyss]

How can the PDP artist role be obtained ?

[night cloak]

if i have 1kd and i get 0 kill in a match and win does my kd drop or what

[warm lion]

No before it would but they changed the kd system

[ancient cedar]

You can calculate your K/D ratio by dividing the total number of eliminations by the total number of matches you've played.

[primal lintel]

Was told to use the #tournaments but I can’t post a picture in it and I made a flyer for a reason so I didn’t have to type it all out

[ancient cedar]

Please use #discord for queries related to this discord server.

[gaunt mantle]

Hello #questions , a phone number and two-step verification have been added to my account, I am logging in via e-mail, but the code is sending to the phone number and I cannot reach it. What should I do

[daring musk]

I have an account with ID 5365380469, this account does not receive an
SMS
code, mail [e-mail]

[torn burrow]

Anyone else have/had a problem where the game said they’d text a secondary verification code but you have receive the code?

[austere tartan]

Here this is a report how can he still be doing this meanwhile I can't have normal game?

Please react on this

[storm flume]

Please contact the customer service for further assistance, @daring musk @torn burrow. Refer to subpoint 5.4 in #faq for further information.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @austere tartan.

[sweet merlin]

Hello, why with pc 50$ and with iphone 60$ ? :/

[orchid gate]

Hello, is there anyone who can help with the NextStar Program?

[blissful ether]

So last night my game crashed right after i jump from plane, but after reconnecting the game i noticed that the grass went missing at 150+M, should i repair my game?

[ancient cedar]

Are you guys not able to recieve OTP after trying to log in with email, @gaunt mantle, @daring musk and @torn burrow?

[gaunt mantle]

Yes

i can't get 😦

[torn burrow]

I’m connected through fb not email

[ancient cedar]

Please make a post in #996546243859853424 and provide your user details including your numeric user identification, server, device, network and country. Include a video recording of the issue, make sure to hide your login credentials and personal information, and mention how long have you been facing this issue.

[gaunt mantle]

Okey, thanks

[ancient cedar]

?

[native anvil]

How may we help you, @topaz tinsel?

[sleek raft]

Are emulator players allowed? @native anvil

[night cloak]

please help me ، fix it

[nova cedar]

Hi, i know this Is not a pubg mobile question, but i dont know where to ask It, however, my question Is: Is It possible to still play the lite version of pugb PC (not pubg lite mobile, the PC version)? because i saw that the last update was in 2019

[native anvil]

Emulator is not allowed.

[graceful ibex]

can someone help me? It appears gameloop emulator

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @nova cedar.

[nova cedar]

Can you tell me where can i ask?

[round onyx]

my account was stolen. please help restore access, I have 100% proof that this is my account

[storm flume]

Please refer to subpoint(s) 4.8 in #faq for further information, @graceful ibex.

Please contact the customer service for further assistance, @round onyx. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

We provide community support only for mobile platform. You can try to clear game cache, reinstall the emulator or switch to a different network. If the issue persists, you may contact the GameLoop support for further assistance.

[celest rain]

Why does this happen when I try to purchase prime plus?

[graceful ibex]

ok thank you for answer

[storm flume]

Please contact the customer service for further assistance, @celest rain. Refer to subpoint 5.4 in #faq for further information.

[celest rain]

But they didn't reply

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Kindly wait until they get back to you, @celest rain.

[celest rain]

Oh, understood

[round onyx]

my account was stolen. please help restore access, I have 100% proof that this is my account

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised or stolen accounts, @round onyx.

[round onyx]

the game doesn't give me any answers

[cyan citrus]

We only provide community support through this platform, @round onyx. We cannot help you with account related issues.

[round onyx]

😩

[night cloak]

@cyan citrus ):

version very old

google play service

[sharp osprey]

hello I would like to know if it is possible to have this refunded for the uc to buy, I do not use them so as not to avoid any deception. Because I made a purchase of 100 euros on pubgm but I bought them on a small account and I wanted to buy them on my big account so if I can get a refund or if you can make me a transaction on my big one account ?

[cyan citrus]

It is unfortunately not possible to refund the purchased items in the game, but you may try to contact the customer service in-game for further assistance with this, @sharp osprey.

[sharp osprey]

@cyan citrus OK, thanks

[cyan citrus]

You're welcome, @sharp osprey!

[ornate grail]

Can someone help me? Im using gameloop emulator on my laptop the fps is 90 and good, but the graphics are super bad i can barely see anything is it cause of the color depth is 32 bits and mine is 64 bits?

Can someone help me with the graphic problem? I can barely see anything even the names aren't clear

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @ornate grail.

https://www.gameloop.com/.

[violet maple]

My account not login and I send Gmail code not come

Number not add

[storm flume]

Please contact the customer service for further assistance, @violet maple. Refer to subpoint 5.4 in #faq for further information.

[jolly loom]

I have a problem that I can't record in 90fps on the sumsang galaxy z fold4 and it's the same with all galaxy z fold4 phones, although galaxy z fold4 supports 120fps and it has 12 RAM. Thanks

[cyan citrus]

Please share a screenshot of your graphic settings of the game, @jolly loom.

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[cyan citrus]

It means that 90 FPS option is not available for your device at the moment, @jolly loom. Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[visual marsh]

PUBGm

[jolly loom]

My device has snapdragon 8 gen 1 which is the newest one and most powerful processor . I hope it will support 90fps soon

[night cloak]

Hi. Polish language will be added?

[cyan citrus]

Do you mean as a separate language in PUBG MOBILE, @night cloak?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @visual marsh. Remember to read through #faq before asking questions in the support channels.

[night cloak]

No I do not have.

[cyan citrus]

Are you asking if Polish language would be separately added in the game, @night cloak?

[night cloak]

So.

[violet spear]

So someone got hacked my gmail and changed the password and now I can’t unlink my pubg. But my Facebook is Connected. Can someone help me pls

[storm flume]

Please contact the customer service for further assistance, @violet spear. Refer to subpoint 5.4 in #faq for further information.

[stiff cobalt]

I want someone from support to solve my problem

@lime juniper @static sleet @celest shadow @native anvil

[static sleet]

What is your problem, @stiff cobalt?

[stiff cobalt]

@static sleetI can’t log in to my account since yesterday

I haven’t received the verification number message on my phone since yesterday and I want to play but I can’t

I can not access my account

[static sleet]

Please contact the in-game customer service for further assistance with account-related issues, @stiff cobalt. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[plain bane]

Sir, I lost my 3rd link phone number. I am now in another country. I have to remove the old phone number.

[stiff cobalt]

@static sleet please bro i really need help i cant contact to customer service from yesterday

no answer from customer service

@lime juniper

[violet spear]

@static sleet bro can you help me? Someone removed my email and put his email 2days back and I don’t know what to do

[sleek raft]

Contact in-game customer support

[violet spear]

It’s not helping me

[timber vale]

Hello i need help for increasing merit in pubg mobile

I played solo ranked livik and win match with 11 kils but the merit didn't increase

Then tell me

Help

Anyone

What to do now?

@static sleet

[bold portal]

Please help me my account has been banned without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bold portal.

Please refer to the private message from @polar marsh for further information, @night cloak.

[desert goblet]

hello !

[storm flume]

Please do not use languages other than English, @desert goblet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Please share a screenshot of the Merit section of your profile.

[cyan citrus]

As we only provide community support through this platform, we unfortunately cannot help you with account related issues.

[timber vale]

Ok wait 5 mins

[desert goblet]

I recently lost two expensive accounts of PUBG Mobile .... A saudi arabian stole my account, and he linked my account with his email and phone number

[storm flume]

Please contact the customer service for further assistance, @desert goblet. Refer to subpoint 5.4 in #faq for further information.

[desert goblet]

I tried to communicate with PUBG support but i couldnt

[cyan citrus]

Not something we can help with through the community. Also, your account security is your own responsibility. Please continue with the customer service, @desert goblet.

[desert goblet]

please, connect me with a human support.

[iron knot]

hello, my name is Abdugani. I was banned for 10 years on pubg mobile. And
when I wrote about this to technical support, no one answered me. I don’t
understand why please check again because my account has never had cheats
or anything like that. I have always been for fair play. A lot of time has
passed but I’m sure if you check again you will be convinced of this. Thank
you kind regards Abdugani

my nickname: RaMmヅ

ID: 5910847925

Ban time: 2022/03/04
country: Uzbekistan

Device: Samsung A8

[polar marsh]

Please refer to the private message from @polar marsh for further information, @iron knot.

[timber vale]

@cyan citrus help again no merit increase?

[timber vale]

Very bad service of pubg upset

[cyan citrus]

You cannot recover any more merit points for today, @timber vale. You will be able to recover the merit points tomorrow. The daily limit to recover the merit points is mentioned here:

[timber vale]

Oh so there are limits i didn't know

Thanks

[cyan citrus]

You are welcome, @timber vale!

[timber vale]

👍

[distant meadow]

And finally..... I will not send any report on cheater after this moment, because I send reports and no action is taken and the response comes more provocative than the cheater himself!!!! You did not notice any cheating on this player!!!! In other words, the fault is in us and that we are not good at playing, and not that the hero player who kills with one shot and has the ability to locate places with high accuracy. Thank you, PUBG Mobile. I will leave this game soon to you and your cheating heroes. Thank you to every cheater who helped cure me of a disease called PUBG Mobile 🥳

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @distant meadow. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[lone crag]

I want to unblock my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lone crag.

[mild tapir]

How to change your region if there is no such function in the settings?

[dreamy hawk]

Hey, a hacker deleted my account 2 months ago and I want to get it back. Can someone help me?

[storm flume]

Please do not use languages other than English, @gloomy tinsel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @mild tapir and @dreamy hawk. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please do not use languages other than English, @stiff cobalt. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[stiff cobalt]

i need support

[native anvil]

How may we help you, @stiff cobalt?

[stiff cobalt]

I can’t log in to my account since yesterday
I haven’t received the verification number message on my phone since yesterday and I want to play but I can’t
I can not access my account

@native anvil I have all the proof of my account

@native anvilBrother Yasser, my account was subjected to an attempt to log in and I logged out for all devices and I cannot login to my account, the verification message does not arrive on the phone

my phone

@native anvil I entered into another account and spoke to the customer service automated response to me and I did not get any result, I paid more than 40 thousand dollars on my account

[native anvil]

We unfortunately will not be able to help you with that through the community. Please contact the customer service for further assistance, @stiff cobalt.

[stiff cobalt]

@native anvilHow can I contact them?

@native anvil Tried contacting to customer service but to no avail

[native anvil]

Please refer to subpoint 5.4 in #faq for further information, @stiff cobalt.

[tidal sky]

Can you support 90 fps on this device cause this is a really annoying issue to purchase a powerful flagship device and there is no support for 90 fps unlike other competitive games which they support it from day one without requiring any unlocking from the developers!

I have submitted my request in:

• Google sheet you provide here
• in-game support
• Google play comment
• email to PUBG contacts

For a 4 months and no response!

My model number is L71061

I hope to unlock 90 fps very soon so I continue playing PUBG as usual and never leave it for such silly reason

My PUBG ID is
5452608000

[stiff cobalt]

@native anvil I want an official email for the pubg mopile game to email customer service

[storm flume]

Please refer to this channel's pinned messages for further information, @stiff cobalt:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[stiff cobalt]

@native anvil

[native anvil]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game. The e-mail is only meant for general queries, not account related issues.

[dawn sleet]

My account has been stolen

where should i write?

[storm flume]

Please contact the customer service for further assistance, @dawn sleet. Refer to subpoint 5.4 in #faq for further information.

[violet summit]

Hi, how do I recover my stolen account?

[storm flume]

Please contact the customer service for further assistance, @violet summit. Refer to subpoint 5.4 in #faq for further information.

[ocean jay]

Y’all have the most predators in y’all discord

[snow nymph]

Hlw my account has been hacked I tried to talk in customer service but I can’t talk with them in full details.

[snow nymph]

Without asking any kind of information they ar closing my support

<@&481161015728406538> 😞

[dawn gulch]

<@&481161015728406538> i want to open takit

[feral forge]

Please be advised that if you do not have access to any of your linked login methods to your game account, the in-game customer service will not be able to assist you in any way.

Also, please do not mention the moderator role unless there is a server-related emergency.

[storm flume]

Please consider blocking the user or reporting the content to Discord, @ocean jay, as we are unfortunately unable to assist with behavior outside of our Discord server.

[feral forge]

Can you please elaborate with your issue, @dawn gulch?

[snow nymph]

Bro I have access bt secondary verification phone number has been changed

That’s why I can’t login

[dawn gulch]

I got a ten year ban for censoring the URL of the internet cafe I go to.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dawn gulch.

[snow nymph]

My Facebook and twitter account still linked

[feral forge]

But you have selected to respond All my accounts have been unlinked.

[snow nymph]

I try two sides bt they didn’t help

Even I have videos on my youtube channel of my account 🥲this account carry all my memories 🥲

[feral forge]

You should try different responses, keep trying. Please be advised that only the in-game customer service can assist you with account related issues.

[snow nymph]

Ok brother 😞

[cosmic estuary]

@celest shadow please help my game randomly crashes and my friends are saying the same thing I’ve tried restarting over and over but idk it does it so randomly I’ve i start playing fast I have an iPhone 13 not pro max

<@&481161015728406538>

[graceful hornet]

hello could you help me? Is it that my phone was stolen and I lost my account linked to the PUGB account and I sent a message to technical support and they have not answered me for a long time, what can I do?

[graceful hornet]

<@&481161015728406538> Can you help me?

[dense bramble]

Why do PUBG mobile switches to Nusa ranked every time I restart the game? Because of this , I always play ranked match accidentally and get huge minus as I play rush in unranked match.

The first screenshot is before restart and second one is after restart.

[grim eagle]

Hi I was wondering when is the new ipad pro m2 going to have 90 fps

[pulsar topaz]

I lost my account a long time ago but they told me that I can solve my problem here, a long time ago I lost my Gmail account and I can't recover my pubg mobile account, I would like to know if by another email or by some code I can have it again my account back with me since I don't have access to it.

Name: iamTxn
ID: 528014217

[stable garden]

@cyan citrus i got a question

I still can't play the game, is it because of my phone version?

[analog topaz]

i have a clan problem... our leader not active for 2 month ... there is acting leader but he want to sell his pubg account. Can acting leader change the title to others player ?

is there anybody can help me

[cyan umbra]

Hi there anyone knows when iPad Pro 2022 m2 support 90 fps?

[hybrid parrot]

where to report player cheating with vedio

[mortal wing]

Hello. my account was stolen and now it is empty, will it be possible to return it as I do not know the login and password, I can only say the first email addresses

ID:5254281641

I can say the first names of this account as needed

[analog topaz]

@lime juniper
is this one of the helper here

[final spear]

This is a scammer. Refer to the latest message of #735483472432594994 for further information.

[mortal wing]

Please help me🙏

[analog topaz]

just to confirm... already blocked

[final spear]

You may try contacting the customer service in-game. However, the customer service cannot help you to recover your account if you are unable to log into the account.

[mortal wing]

i already tried, no way(

[final spear]

Unfortunately, nothing to do then.

[mortal wing]

ok...

[analog topaz]

have a clan problem... our leader not active for 2 month ... there is acting leader but he want to sell his pubg account. Can acting leader change the title to others player ?

is there anybody can help me

[final spear]

The in-game report feature is the most efficient way to report cheaters. But, you can submit a report through https://bit.ly/3uDSJZv if you have video evidence.

[final spear]

That's not possible. Moreover, trading PUBG MOBILE accounts is against PUBG MOBILE's terms of service. Inform the acting leader about this. Also, mentioning about such activities here may lead to a permanent suspension.

[analog topaz]

ok

[feral saffron]

@final spear hi I have a problem looking for help my problem is

when I play alone or auto matching I got good ping (MS)
BUT when I invite a friend or someone random I got high ping (MS) No matter which server there use
even bmy friends in the same area I got high ping when I play with them but they got good ping
I really need help

Anyone can help ?

[glacial dagger]

Hello pubg: I don't understand why my account was banned because I played with a hacker when I reported that hacker and he was banned because of my report! it's not fair that I get banned once I help the community!!! and lose all the merits I worked for just because I wanted to help you! is not correct!!!

My account id is: 5609414618
Name account : PsychõLaur

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glacial dagger.

[night cloak]

can someone help me to change my email? i dont want to wait that many days

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cosmic estuary. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @dense bramble. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[celest shadow]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Only the leader can transfer leadership privileges. Please be advised that selling game accounts is against PUBG MOBILE's terms of service and will result in an account suspension.

[celest shadow]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[storm flume]

Please do not use languages other than English, @ashen gazelle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @hybrid parrot. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

We will never ask for your password, for you to log in with your PUBG MOBILE account on any website, or for you to submit any online form for PUBG MOBILE support.

The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

If someone impersonates us to convince you of otherwise, block them and report to Discord at https://dis.gd/report.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @feral saffron. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[celest shadow]

You can change your e-mail address once you meet the requirements.

[solar urchin]

My friend Sadist (584996363 ) right now has 9690 achievement points which is enough to be in the top 2 in the achievement rankings. But unfortunately, he is nowhere now (In the rating of achievements, he writes “Out of rating”. Can you correct this mistake?

[celest shadow]

Please provide us with some screenshots.

[paper root]

hello guys i dont have country region option in my account how can i fix that?

[native anvil]

Please provide a screenshot of your basic settings.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

k

i hope its sent

[native anvil]

If you are unable to see your in-game region, this is most likely that you have chosen a country in the European Economic Area (EEA) regions, and due to the General Data Protection Regulation (GDPR), which is a government law, the account will stay in the EEA. So you will not be able to change your region.

[paper root]

never?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[paper root]

okay thanks

[native anvil]

VPN usage is not recommended as it can put your account at risk of getting suspended, @night cloak.

[night cloak]

guess im lucky, 2 years of using it and no problems

[stiff crag]

PMNC link please

[native anvil]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @stiff crag.

[night cloak]

51716663549

can u fix it

[coral spoke]

How do I turn off secondary verification??

[native anvil]

Please share screenshots here in English only.

[native anvil]

Settings - Account - Secondary Verification (Close).

[earnest nest]

Hello, I want to restore my account, I know the porol and login from him, but it requires a phone number, and this number is blocked and I can’t get access to it because my mother made it out. There is all evidence that this is my account if there is a number to which it is attached (the owner is my mother) MTS I can tell you the number and name of the owner, you can call and clarify that this is the owner of the SIM card, there are also screenshots of the account, and donation checks also login and password from a Google account that I can't log into because of a SIM card lock. Can you please help me, it's a shame to leave the game, I want to continue playing and buying passes.
What do I know about the account: login and password, phone number and owner's name, also from which phone I played and now I am writing from this phone (redmi note 7) there are screenshots of the account and I remember that I donated $ 10 for a pass, how can you help me?I wrote in support but there are no people there, how can I contact people, bots do not help

[storm flume]

Please contact the customer service for further assistance, @earnest nest. Refer to subpoint 5.4 in #faq for further information.

[worn edge]

Hi , till which date this current royal pass will be continue , need to know end date ?

[worthy sinew]

@worn edge 18.11.2022 UTC + 0

[night cloak]

@native anvil

[nova tartan]

I switched from 11 promax to 14 promax. Now pubg wont recognize my new 14 pro max when i ask them to send me the verification code to my phone and my email i dont get verification code on neither. What can i do to get my account fixed?

[cyan citrus]

For any questions meant for the customer service, please ask them directly. Or, you can inform them directly about the time you have mentioned in the same ticket with the customer service. Moderators of this Discord server are not affiliated with the customer service and cannot help you in this regard.

[cyan citrus]

You may try again at another time or use the backup verification codes instead. If the issue persists, please reach out to the customer service in-game for further assistance.

[nova tartan]

Ingame customer service does not help at all

Looks like my account is gone since i dnt receive any verification codes

[cyan citrus]

Did you save the backup codes somewhere, @nova tartan?

[nova tartan]

I linked my account with my phone last year i dnt think i saved the codes if i had known this wouldve been a problem i would have saved them

[cyan citrus]

Then you will need to contact the customer service in-game for further assistance, @nova tartan. We unfortunately cannot help you with account related issues through the community.

[nova tartan]

Do they have any email where i could get in touch with them?

[nova tartan]

I jst got in touch with tencent tech are they real?

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game.

[nova tartan]

@median gazellencet customer support

They are saying ur friend can get ur account back etc

Are they real or fake?

[cyan citrus]

They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail], @nova tartan.

[grim eagle]

When is pubg next update

[cyan citrus]

Soon, @grim eagle. Please keep an eye on #news for future PUBG MOBILE-related announcements.

[grim eagle]

The m2 ipad doesn’t have 90 fps will it get it by the update?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @grim eagle.

[grim eagle]

Got it thanks

[cyan citrus]

You are welcome!

[nova tartan]

Can u get this guy banned. Hes trying to steal my friends id smh how can i fall for this stupid stuff

[cyan citrus]

You may report the user directly to Discord at https://dis.gd/report, @nova tartan.

[warped pagoda]

Huh?

I have this for the first time in 4 years and I charge a lot of uc monthly. what is that now?

[storm flume]

Please contact the customer service for further assistance, @warped pagoda. Refer to subpoint 5.4 in #faq for further information.

[distant thorn]

Hello, this is the 4th time that it is giving me a 1-day problem, even though I did nothing. Please fix it.

[native anvil]

Please refer to this support article for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[night cloak]

What happens if i meet an hacker in my team?

[cyan citrus]

You should report the player for cheating using the built-in report feature and exit the team, @night cloak.

[night cloak]

Ok thanks just wanna know how to behave if I met a hacker

[cyan citrus]

If you are referring to the player who is cheating in your team, you should not continue playing with the cheating player and report them. Repeatedly and actively teaming up with a cheater will result in penalties, @night cloak.

[night cloak]

Ohh ok thank you very much

[cyan citrus]

You are most welcome, @night cloak!

[storm flume]

Please do not use languages other than English, @sour wedge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sour wedge]

Hello. help me
Why aren't relationship points added?

[cyan citrus]

Please add more details about the issue you are facing, @sour wedge.

[flat meteor]

Where can I find the list of 90fps supported devices?

[cyan citrus]

Sadly, we do not have list for devices that can support 90 FPS option in the game, @flat meteor. Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[sour wedge]

I wrote to you in private messages

[celest verge]

I need the link to this

[fringe kettle]

Hello, tell me where to find a link to the form to fill in for account recovery

[sudden oasis]

Hello, are portable supply shops on front gear broken? I've just got them take away all the tokens without giving back the items I wanted to buy

[storm flume]

Please contact the customer service for further assistance, @fringe kettle. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Do you happen to have a video recording of the issue?

[sudden oasis]

nope, but it's really weird. It happened twice and it only glitched when I was at the event pumpkin place. When I tried to use it later on outside that place It gave me what I wanted this time.

[cyan citrus]

If it happens again, please make sure to record a video and share it here, @sudden oasis.

[short blade]

Hello my account was hacked

Help me please

I can't log in through social networks and my Google account too, but I know all the data

[junior birch]

Please contact the customer service for further assistance, @short blade. Refer to sub-point 5.4 in #faq for further information.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

I can not enter the game not by email not by phone number says try again later password just changed

[fluid trail]

Мой аккаунт был взломан, что делать?

[drifting zealot]

how to turn on 90 fps? Phone Samsung Galaxy S22 Ultra

[flat meteor]

Does iphone 14 pro support 90fps?

[thorn imp]

Why am i not getting the code? I cant change my linked number

[thorn imp]

@cyan citrus Sorry for the ping but do you mind helping me since you’re a mod.

[night cloak]

@thorn imp What's wrong?

[thorn imp]

This

I cant change the linked phone number to my account

Yes

5 or 6 times still no code

To my new number

And i dont have my old number anymore

[night cloak]

Your phone number is used, right?

👀

[thorn imp]

Wdym

This is an new number

Never used it for pubg before

[storm flume]

Please refer to this channel's pinned messages for further information, @flat meteor:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please contact the customer service for further assistance, @thorn imp. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please do not use languages other than English, @grim axle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[deft abyss]

We’re can I get pdp artist ?

@native anvil

@static sleet

[night cloak]

When I try to login in to pubg from twitter I put my email and pass a white screen come up @celest shadow @lime juniper

[faint ridge]

Hello

I have problem

PUBGM SUPPORT say it take 60 days

But why it taking 102 days

[faint ridge]

You'll be able to change region only if you are currently residing in that region. e.g. If you are in the US, it shows the US as an option. After the change, you will have to wait for 60 days to make another change.

It take 102 days

PUBG why with me 😭

[night cloak]

at least u can change it

[faint ridge]

PUBG lie me

They are saying u can able to change after 60 days

Why only me

It s***

[night cloak]

Some one can't even change region. U should be satisfied

[heavy vortex]

60 days is first time. it increases with successive change of region.

[faint ridge]

Then why pubgm support didnt say me

😥

[heavy vortex]

Say wut

[faint ridge]

Japan

[night cloak]

Maybe she is tired of your changing for too many times

[faint ridge]

What do u mean 😑😑

[night cloak]

just try to appease u. I'm helpless here LOL

[pulsar topaz]

I have a question, is this account verified or is it fake?

[woven isle]

5934837890

Solve the problem of not showing the change country button

Please Help

[sleek raft]

They are scammers. Please do not fall for such frauds.

[cyan citrus]

The option to change the country/region settings is for the accounts registered in European continent.

[woven isle]

But the change country button is hidden in my account

[fleet wigeon]

Why would you want to change your region first ? Was the selected region not yours ? Why did you selected the wrong region ?

[fleet wigeon]

Totally Fake Person.
If I met him in person I would already make him leave this world for peoples shake.
If you the Scammer reading this F U. Get a Real Job.

Nvm. I swear at Support.

[faint ridge]

Didi listen I live in Japan so now I am in nepal so I want to change

[fleet wigeon]

Do you mean you want to change your region to Nepal ? ( I am not Didi call me Dai )

[faint ridge]

Profile picture 🖼️

[faint ridge]

Yes

[fleet wigeon]

Then what seems to be an issue?

[haughty raft]

My pubg account got hacked ..the person hacked my gmail and changed password ..I can’t even log into my gmail.. but I m conncted with my Facebook but still with that I can’t log in

Can anyone please tell me what is to be done

[fleet wigeon]

Please Contact In-game customer support.

[azure bone]

When will result of this giveaway !

[spark lintel]

My game automatically set itself location to germany. I cannot get new stuff here in Australia neither I can get my voice pack from my home country nepal. What kind of headache is this? Please don't blame me by saying you put your country in Germany when I have 0 incentives to do so. This is fked up . Look it up mates. I need to change my region to either au or nepal. I never set region ever before.

My phone is australian email was made in au account was made in nepal, how come germany?

[prisma perch]

Hey anyone knows if Redmi 9a can run pubg?

[fallen hill]

Hey need help

Facebook suspended my account for some reasons that they didn't explain to me and now I can't log into my account and I've put so much effort and work and money into it please help

Please help.me ?

I have invested a lot of money in the game

[junior birch]

The Hola Buddy event should end on 2022/12/12 (UTC +0).

You can contact Facebook support at https://www.facebook.com/help for further assistance, @fallen hill.

Next month.

[fallen hill]

@junior birch I tried everything and out of the blue they just blocked my account Facebook blocked my account

[fallen hill]

because they want pubg support money to return my account, my account was stolen

Ehy

[cyan citrus]

We are not affiliated with any of the customer service, so we cannot help you with this. If Facebook was the only login method connected with your PUBG MOBILE account, you will first need to recover access to it by contacting the respective customer service of that social media platform. Your other option is to create a new account and continue playing the game.

[fallen hill]

for a stolen account in PUBG ?

@cyan citrus for a stolen account

[cyan citrus]

What do you mean, @fallen hill?

[fallen hill]

My account was stolenin pubg

I want to contact someone who can help

[cyan citrus]

Refer to my previous response again, @fallen hill. Also, your account security is your own responsibility to begin with. Refer to #faq sub point 2.8 and 5.4 for further instructions on how you can contact the customer service.

[fallen hill]

Who tis gues

[cyan citrus]

They are scammers, @fallen hill. Please block the user and report the user directly to Discord at https://dis.gd/report.

[fallen hill]

so i did blocked him thank you

What should I do I need to contact Facebook for some reason

[night cloak]

Hi

Help me

[cyan citrus]

You can do it through https://www.facebook.com/help. Please avoid repeatedly asking about the same matter after you have been answered.

[night cloak]

I bought an apple gift card by mistake, I wanted to buy google play android

it is €50

[fallen hill]

@cyan citrus they banned my Facebook, the person who stole it did something to make Facebook block my account, sent my personal documents, but it won't let me upload them

[night cloak]

I need an admin with an iphone

[cyan citrus]

This channel is meant for community support for PUBG MOBILE. You may contact the respective customer service of that payment gateway for further assistance.

[night cloak]

Where?

[cyan citrus]

Please refer to my this response again and do not repeatedly ask about the same issue again, @fallen hill.

[cyan citrus]

This is not out concern. Please feel free to browse the internet.

[night cloak]

:((

No iPhone sorry

[low oar]

I had 302 UC yesterday. And I logged into the game before half an hour. I was shoked my UC balance is showing as 202. I kept it to buy next RP. I am really disappointed about this manner. Please investigate this and help me to get my UC back. My player id is 5113030417.

Is it possible to get my deducted UC back?

[storm flume]

Please contact the customer service for further assistance, @low oar. Refer to subpoint 5.4 in #faq for further information.

[low oar]

How to contact customer service?

[cyan citrus]

You can do it through in-game using the Customer Service option located in the Account settings of the game, @low oar.

[low oar]

Ok thank you so much

[cyan citrus]

You are most welcome, @low oar!

[silver patrol]

Hey 🙂 can u help me ? About stolen account

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised or stolen accounts, @silver patrol.

[silver patrol]

I sent many messages, but it doesn't seem to matter! 🙂

[cyan citrus]

We cannot help you with this through the community, @silver patrol. Please continue with the customer service.

[silver patrol]

Customer service works like a robot, the answer to every question you send is almost the same =))) It's really very efficient! This company only cares about our money, it doesn't matter if the account is stolen
Thanks !

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @silver patrol. This is to save extra resources and time due to enormous number of requests every day.

[silver patrol]

I did everything that was necessary and I have vouchers of UC, but it is useless!

[cyan citrus]

Still, this is not something we can help you with, @silver patrol. Please continue with the customer service.

[silver patrol]

:))))

[sour wedge]

Guys hello
I'm playing with my girlfriend and they don't give interaction points for the matches played

okay, daily limit always different?

Thank you so much you saved me from a two-day headache:D

[worthy sinew]

You get synergy points for playing 5 classic/arcade matches (It was 6 synergy points per match) in a day. You can also gain additional synergy points by giving/receiving likes to posts in moments.

[solid grove]

Hello, last night there was a Platinum rank, tonight Bronze, while not draining, what to do? My UID is 51578911361

[cyan citrus]

Please share a screenshot of your Account settings of the game, @solid grove.

[cyan citrus]

Share a screenshot of the Account settings, @solid grove.

[solid grove]

Where can I find them?

[deft abyss]

@cyan citrus how can I become an PDP artist

[cyan citrus]

Open the settings of the game and select the first option.

[cyan citrus]

Please refer to the Community section under Roles in #735483472432594994 for more information.

[deft abyss]

Thanks

[cyan citrus]

You're welcome, @deft abyss!

[cyan citrus]

As you have recently changed your server, your rank will reset according to the current in your new server, @solid grove.

[solid grove]

And why, when confirming the change of region, the rank is reset, why does the system not warn?

[cyan citrus]

Rank is according to the server you're currently playing on, @solid grove. You will have different rank on different server. This is general information that has been like that for so long. It is also mentioned in the rules in the rank menu of the game.

[winter kindle]

There is a emulator called Phoenix OS after i install game on it and logged my account got banned for 10 years (is there any chance to get my account back?)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winter kindle.

[old pewter]

<@&481161015728406538> @native anvil

[ancient cedar]

I'm currently in Asia. If someone invites me from Middle East and I play with him/her, will I gain tier points in Asia or Middle East?

[storm flume]

Please contact the customer service for further assistance, @old pewter. Refer to subpoint 5.4 in #faq for further information.

[ancient cedar]

, alright, thank you.

[ornate thistle]

You will gain points in your own server.

Thats Asia server in your case

[ancient cedar]

Huh, this Domonik09 guy said something else.

[ornate thistle]

That was the old system when you could switch between servers.

Now there is a cooldown on switching servers so you will only gain points in your own server.

Play a match with your friend who is in middle east server and check your career results. You will see that the points you earned that match will be added to your points in Asia server.

[ancient cedar]

Ohk.

[marble schooner]

My account was hacked and pubg support is not helping

help me please

[cyan citrus]

We cannot help you with compromised accounts through the community, @marble schooner. Please contact the customer service of your social media accounts and customer service in-game for further assistance.

[marble schooner]

So what should I do if the support in the game does not help me?

After I sent the screenshot of the payment to provide information, the bot just broke and there is nothing I can do about it

what should I do?

Do you help me?

[cyan citrus]

Wait patiently for a response from the customer service, @marble schooner. As mentioned previously, we cannot help you with this through the community.

[marble schooner]

ok

[hard wigeon]

Why ban? Please check my account and find out the reason for the ban ؟

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hard wigeon.

[bronze lion]

Hello I'm trying to fix my mobile game and it's not working for pubg. It says enable the storage permission and I have everything enabled and it's not working.

[cyan citrus]

Please share a screenshot of the issue and mention the device you are using, @bronze lion.

[bronze lion]

REVVL 6

Android

[cyan citrus]

When did you download the game, @bronze lion?

[bronze lion]

I downloaded it about a week ago

[cyan citrus]

Did you download the game from Google Play Store, @bronze lion?

[bronze lion]

Yes I did

[cyan citrus]

Try to clear game cache, disable and enable the storage permissions again and restart your device, @bronze lion. If the issue persists, you may need to reinstall the game.

[bronze lion]

I re-downloaded it and everything and it's still not working

@cyan citrus

[cyan citrus]

Clear game data and restart your device, @bronze lion.

[bronze lion]

Yes

[verbal inlet]

Hey, I want a way to contact a company. My account has been stolen and my account has been stolen. I spent a lot of money on it

[storm flume]

Please contact the customer service for further assistance, @verbal inlet. Refer to subpoint 5.4 in #faq for further information.

[nimble trellis]

<@&639889499718942720> @polar marsh
I'm now Inspection lieutenant in pubg & I met all the conditions to apply for Eagle system. I already applied & no response for my problem. Now I find out that pubg give application link to players to apply for this mission yet I can't find this link. If Someone can help me, I'll be grateful 🙏

[opal sand]

<@&639889499718942720> @polar marsh

hello and i have the following problem i have 2 accounts whenever i play on my main account i have lags and it doesn't run really smoothly but on my 2 account it runs properly Is it running smoothly? I checked all the settings right away, what can I do about it running smoothly on my main account?

[old pewter]

Can someone assist? <@&639889499718942720> <@&481161015728406538>

[languid gust]

where can I check items I have been gifted?

[old pewter]

Mail under gifts

[nimble trellis]

@cyan citrus

[shrewd zenith]

Hi

Need help

Any one

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shrewd zenith. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I need help with my account I accidentally deleted my phone number on it and I can’t not log back in those any one know what to do

[shrewd zenith]

Hello my name 『MŠA』๛Leb
the game has been banned withowt warming and withoet cause and I have not violated the terms and conditions of the game and I hope that my account will be returend and Solve the problem
This is my account ID 5221037720
Note: My account has been blocked 10 Swat and I need help to return it. I didn't do anything wrong. My account cost exceeded ten thousand dollars and a month I spend $700 to $1,000 and I have all the bills. Please. I need a chance to prove that I am not someone who uses deception in playing.

Thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shrewd zenith.

[night cloak]

This keeps coming out and I deleted my phone number by accident what can I do to get my account back

[night cloak]

Hello my name’s UC¹丨JIX couple days ago I had 209 UC in my account now when I opened my account i found 136 UC there’s about 72 missing UC and I didn’t use them at all as far as I remember I would love if you help me with this problem My ID: 51621290764

[storm flume]

Please contact the customer service for further assistance, @night cloak and @night cloak. Refer to subpoint 5.4 in #faq for further information.

[inner tundra]

I want to change my country to Egypt

[inner tundra]

hi

[green agate]

This can be done through the settings menu inside of the game.

[storm flume]

Please do not use languages other than English, @lost grove. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wind raptor]

Hi i got 10 years ban with out using any programs any help??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wind raptor.

[glad crest]

I want someone to help me with support, please

hey

hola

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @glad crest. Remember to read through #faq before asking questions in the support channels.

[glad crest]

My profile picture on my pubg gives me that I want to pan know why

[cyan citrus]

I don't understand your concern, @glad crest. Please share a screenshot.

[glad crest]

I talk to you private

[cyan citrus]

State your issue here, @glad crest.

[glad crest]

Why for the second time and the picture is very decent why pan

I want to know the reason

[storm flume]

Please contact the customer service for further assistance, @glad crest. Refer to subpoint 5.4 in #faq for further information.

[glad crest]

This is the second time and this ID is 5277723736. If you want to search

[storm flume]

Please do not use languages other than English, @drowsy cairn. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

As mentioned previously, please reach out to to the customer service for further assistance.

[glad crest]

How do I communicate with them someone told me support talk

[glad crest]

.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @glad crest.

[drowsy cairn]

Noooooo

Plis

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @drowsy cairn. Remember to read through #faq before asking questions in the support channels.

[glad crest]

What is happening

I don't understand

I want to help

[cyan citrus]

Please contact the customer service and avoid repeatedly asking about the same matter after you have been answered, @glad crest.

[glad crest]

Well possible. go to them

Where are they

[cyan citrus]

Refer to this response, @glad crest. You can contact the customer service through inside the game.

[drowsy cairn]

Help

Mu

Plis

No ingli

[cyan citrus]

State your issue, @drowsy cairn. If you want to seek help your in your preferred language, you may join a regional community through #735483472432594994 sub point 3.1.

[woeful lance]

Hi, my pubg account was linked to my facebook account which have now been disabled, is there anyway i can regain access back to my pubg account?

been trying to contact customer through game but can get connected to chat

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game, @woeful lance.

[woeful lance]

unfortunately it has been permanently disabled by them…

[cyan citrus]

We cannot help you with this, @woeful lance. Please keep in mind that it is your own responsibility to secure your account and it is always recommended to connect more than one login methods to your PUBG MOBILE account.

[woeful lance]

is there any other way i can contact pubg support other than the in game support?

[cyan citrus]

The only recommended way to contact the customer service is through in-game, @woeful lance. Also, it is highly unlikely that they will be able to help you if you do not have access to any of the login methods.

[woeful lance]

I am able to provide proof of purchases made on the account, as well as old screenshots of playing the game though 😂

[cyan citrus]

Refer to my this response again, @woeful lance. There is nothing we can do to help you with this through the community.

[night cloak]

Hello, does anyone know an official date when the security method GUARDIAN is added., Or if this method is ever added, on the Pakistan region it is already, but in us(Europe), it is not... maybe this way we still have a chance let's secure the account... and get rid of those who wanted to steal us and took a login from the account!!…

[orchid bobcat]

I just wanna ask when are premium crates gonna be back 🥲

[cyan citrus]

We unfortunately do not have an exact date for that, but we can predict that premium crate will come out after current custom crate ends, @orchid bobcat.

[devout girder]

I messaged yesterday because of Phoenix os login by account got 10 years banned tencent support contact me i was offline for a while now my discord account restricted or banned? Why? Just tell me you can't help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @devout girder.

[still gyro]

hi

ican t login my acoounts with mail adress

anyone help me ?

@devout girder it s me that looks for help

[thorn imp]

Can somebody please help me im not getting the code

[still gyro]

ı have the same problem and no one helps

[thorn imp]

Im trying to change my linked phone number different things.

[candid trail]

Hello ! I lost my account a long time ago and forgot to what social media I linked it. Is it possible with some admin stuff idk to just tell to what social media I linked it?

I can give you some information about what skins my account had to somehow ensure you that i am the owner of this account

I also dont know what my UC balance was , probably 0 but i do not remember

I last played it in maybe july 2020

One of the last rare skins I got was M416 Glacier. From premium crates i have akm snowflake. Also an upper part of mythic steel soldier set

[drifting zealot]

@cyan citrus hi, can u help me? how to turn on 90 fps? Phone Samsung Galaxy S22 Ultra

[cyan citrus]

You can do it through your graphic settings of the game, @drifting zealot. If the 90 FPS option is not available for you, it means that 90 FPS option is not supported for your device at the moment.

[drifting zealot]

When will support start on my device?

[cyan citrus]

If you do not have access to any of the login methods connected with your PUBG MOBILE, you will first need to recover access to at least one of the login methods. Your other option is to create a new account and continue playing the game.

[drifting zealot]

Becouse now this option is not available

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @drifting zealot.

[cyan citrus]

Please try again at another time or reach out to the customer service in-game for further assistance.

[cyan citrus]

What is the issue you are facing when trying to log in with your linked e-mail?

[thorn imp]

I’ll just try another time customers service is pointless thanks anyways

[granite jasper]

Hello, there is a problem with the graphics settings, or rather there is no 90 fps function, the screen is 90Hz 128gb-8 GB ram

[cyan citrus]

Please refer to my this response, @granite jasper.

[night cloak]

S22 only 40fps

[granite jasper]

I have a Helio MediaTek 95 processor

[night cloak]

What procesor its this

[granite jasper]

MediaTek Helio G95

[night cloak]

Wtf

[granite jasper]

MediaTek Helio G95 is an octa-core chipset that was announced on September 2, 2020 and is manufactured using a 12nm process technology. It has 2 Cortex-A76 cores at 2050 MHz and 6 Cortex-A55 cores at 2000 MHz.

[night cloak]

Its made china

Snap dragon 870

English

[granite jasper]

Go to google translate

[night cloak]

You

if I change the link, does the email also cancel the number?

@cyan citrus

[storm flume]

Please do not use languages other than English, @granite jasper. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

What link are you referring to? Please elaborate.

[night cloak]

Link email

if I change it, will the number also be deleted?

[cyan citrus]

No, it will not remove your linked phone number, @night cloak.

[night cloak]

🥴

it's a scammer's number

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[vale wedge]

Hello pubg team,,

I was surprised when I tried to log into my account and got banned
I try to contact with my friends and they said there are a lot of players facing band this time with no reason
I’m a professional player and I have same playing style since I joined to pubg mobile
And when I check the ban board I saw that I get ban for 1 day and I don’t remember that I was banned ever , I have a lot of videos in my mobile I can share it to approve that I play as professional and I pay a lot in my account even my credit card was connected with pubg
So please double check your system.
My information:

Name: saēSCOOBY
Account number: 5344460446
Flag: Saudi Arabia
Mobile: redmagic 7

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vale wedge.

[candid trail]

I have access to almost any possible method, but my problem is that i cannot remember which one I used

[dry pawn]

Where is the record of these coin?

[burnt orchid]

My account info got leaked and someone else linked their email with my account. How do I unlink it?

[storm flume]

Please contact the customer service for further assistance, @burnt orchid. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I received 20+ copyright strikes On Mon, Nov 7, 7:50 PM by tencent on my YouTube Channel. I never promoted any 3rd party tools, x@cks or config files on my YouTube Channel. I was uploading my gameplay and short videos and some crate opening videos but still I received 20+ copyright strikes. I request Pubg Mobile's team to kindly manually review my channel again and remove copyright strikes. I have been working on my YouTube Channel since 2016.
I really apologize for any mistakes and I will take care next time.
Thanking You
YouTube MaGiX

Channel link - www.youtube.com/channel/UCOcEdFz9C3oTDzcaWAc8MWQ

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @night cloak. We may otherwise have to mute you.

[cyan citrus]

Battle Coins can be used in the Bonus Challenge event.

[cyan citrus]

We unfortunately cannot help you with account related issues through the community. Please continue with the customer service.

[dry pawn]

When bonus challenge will be available in our region are they will be show in the event?

[cyan citrus]

When the Bonus Challenge is available for you, it will show as Activated in the Matches section of game, @dry pawn.

[dry pawn]

Ok

[dry pawn]

I know where is bonus challenge option. I am asking the coins which i am collecting by watching videos will be available in event when it will open or all will gone in waste.

[cyan citrus]

They will be available, @dry pawn.

[dry pawn]

Ok thanks

[hearty tartan]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hearty tartan. Remember to read through #faq before asking questions in the support channels.

[hearty tartan]

is it allowed to spam in pubg-mobile discussion like only "Hi" bcs im tryna lvl upp?

[proud sparrow]

What’s the Vanity link of pubg mobile mena server

[cyan citrus]

You have already been informed to only use this channel for PUBG MOBILE-related concerns. Please use the #discord channel for questions regarding this Discord server.

[hearty tartan]

Ok

[proud sparrow]

But I can’t find the link of it so if you can help me join it I’ll appreciate it

[cyan citrus]

Apologies, @proud sparrow. Please refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[worthy sinew]

Is there a problem if you have wrongly chosen your country in Guardian verification. I know people have written it's only for verification purposes in case of minor or not. But just to be aware Is there a problem? And just curious, How can PUBG Mobile verify whether someone's minor or not with just that?

[storm flume]

Please do not use languages other than English, @full sleet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[full sleet]

Hello, PUBG Mobile Support Team, my account has been hacked and the hacker used cheating applications within the game, which led to my account being banned for ten years.id 51572652293.Thank You

[polar marsh]

Please refer to the private message from @polar marsh for further information, @full sleet.

[old pewter]

Why no one answers my question about purchase issue

[storm flume]

Please contact the customer service for further assistance, @old pewter. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please share a video recording of the issue you are facing.

[jovial summit]

Hello. I have lost my phone. With it, my account was linked to someone else's mail and phone. Is there any way to regain access?

[night cloak]

Hello someone in my team tried to harm another player and i kill the guy but I kill him you guys know what to do now?

[storm flume]

Please contact the customer service for further assistance, @jovial summit. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Not something we can help with. Please refer to that notice and be more careful next time.

[glad crest]

I want help

[static sleet]

You have already been answered, @glad crest.

[glad crest]

where

[static sleet]

On #chat.

[glad crest]

It didn't help me I want someone to help me

why this

[storm flume]

Please contact the customer service for further assistance, @glad crest. Refer to subpoint 5.4 in #faq for further information.

[glad crest]

؟!

[static sleet]

I answered your questions on the #chat channel. There is none in this server that is capable of providing assistance with account-related issues. Please contact the in-game customer service.

[glad crest]

I want someone to talk to me in private

[glad crest]

Well how can I do this

[static sleet]

Please refer to this notice one more time, @glad crest.

[glad crest]

How can I do this in the game

[glad crest]

I want pictures of instructions

[jovial summit]

The bot is there. He cannot offer solutions. How to contact technical support?

[static sleet]

Instructions on how to contact the in-game customer service are available on the subpoint 5.4 in #faq.

[glad crest]

very much where to specify

talk a lot

[static sleet]

What is the issue?

[glad crest]

Well, what do I write to unblock the profile picture?

[jovial summit]

Hello. I have lost my phone. With it, my account was linked to someone else's mail and phone and stolen. Is there any way to regain access?

[glad crest]

I know why

[static sleet]

You will need to have access to at least one of the linked social media handles, @jovial summit.

[static sleet]

You may have to wait until the specified date.

[glad crest]

This is the second time from today, but this is the last time

This is the second time for the ban

[jovial summit]

I have access to the social network linked to my account. But I can’t log in to my account because of two-factor authentication on someone else’s phone.

[static sleet]

Please take your issue to the customer service in-game and refrain from further commenting since you have already been answered, @glad crest. You may participate in the #chat channel should you feel like chatting.

[static sleet]

Moderators in this server are unable to assist with compromised account issues. Please contact the in-game customer service for further assistance in this regard.

[jovial summit]

How can I do it?In addition to the method specified in paragraph 5.4

[static sleet]

Via in-game. There are no additional methods.

[glad crest]

Ok, I will file a report and wait

[jovial summit]

But the bot is there. It cannot offer a solution or offer to submit an application for consideration by the people.

[hexed plover]

Hello

My friend is Youtuber with 30k+ subs, he wants to know how to take permission to stream PMGC Watch Party on his channel

Can u please tell me how to take permission

[native anvil]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @hexed plover.

[hexed plover]

OK thank u

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[jovial summit]

Where will I see their response if they contact me?

[night cloak]

Hello it’s PUBG MOBILE LITE Available on iPhone 8?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

Ohhh now I got it

[night cloak]

I’m not eligible to get a notification code on my messages because I deleted the number by accident

[gloomy dagger]

As you were informed previously, please contact the in-game customer service for further assistance in this regard, @night cloak.

[worthy abyss]

Good evening. SMS is not received for the secondary verification of the login to the account. How can you get it?

[delicate raven]

@lime juniper good morning error.
I have got the YouTube channel link and waiting for your reply

[floral cipher]

So uh my Prime Plus sub has expired yesterday, it was voluntarily set to NOT auto renew but I still have benefits and daily UC. What’s going on?

As of tonight:

[storm flume]

Please contact the customer service for further assistance, @floral cipher. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @worthy abyss. Refer to subpoint 5.4 in #faq for further information.

[floral cave]

Can someone guide me how to register for the watch party of PMGC 2022 on our YouTube Channel.

[inner tundra]

I need to change my country to Egypt

[storm flume]

Please contact the customer service for further assistance, @inner tundra. Refer to subpoint 5.4 in #faq for further information.

[green agate]

All PMCO related questions may be relegated to our eSports Discord @ https://discord.gg/esportspubgm

[regal tree]

Respected Sir/Mam
I received 13+ copyright strikes by Tencent on my YouTube Channel (TS Stranger). I never promoted any 3rd party tools, hack or config files Also not sell or buy any type of account or UC on my YouTube Channel. I was uploading content that is owned by me or comes under 'Fair use Policy'. Am uploading videos with my own voice over and my content is based on information related to PUBG MOBILE.
I'm uploading videos just for information of new events of PUBG MOBILE.
I request Pubg Mobile's team to kindly manually review my channel again and remove copyright strikes. I have been working on my YouTube Channel since jul,28,2021
I really apologize for any mistakes, and I will take care next time.
Thanking You

YouTube
TS Stranger https://youtube.com/c/TSStrangerTeam

[inner tundra]

I need to change my country to Egypt

I need customer services

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @regal tree. We may otherwise have to mute you.

[regal tree]

My channel suspended after 3 Days it's my full one year hard work

[wary onyx]

@night cloak
Guys someone ban him please

<@&481161015728406538>

[celest shadow]

Please use #discord to submit a report.

[wary onyx]

Oh okay I'll keep that in mind next time thanks

[rain elbow]

<@&481161015728406538> i need help i got suspension of 10year on my account i use gameloop64beta i need help i ask gameloop team but they are not helping out

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rain elbow.

[night cloak]

RP mission limit not increased

[weary leaf]

Hello Lost my twitter account and also my account on that too. I would like to receive help about this topic

[molten elbow]

Voice chat is not working on my Wi-Fi, how to fix it

[celest verge]

Is it just me or there's no vidios ro revewe in the all talnte chompion
In the security center

[feral forge]

Please provide us a screenshot of your RP mission interface.

[feral forge]

Please contact the Twitter support for further assistance in this regard. Please be advised that we are unable to assist players to restore their Twitter account here on Discord.

[feral forge]

Feel free to create a post regarding this issue in #996546243859853424 in compliance with the channel pinned instructions.

[feral forge]

Feel free to include your details in the post that have already covered this subject in #996546243859853424.

[deft abyss]

Were can I find this crate ?

[native anvil]

It should be available after the current Custom Crate.

[deft abyss]

Ah so i cant use this yet ?

[honest saffron]

Just curious would PUBGM ever consider making South African server separate from Europe server in the future.

[deft abyss]

You don’t like playing with people from South Africa ?

[honest saffron]

No not at all I’m from Zimbabwe and I love playing on 30ms, but to play scrims and and stuff i have to play on 180 because we aren’t always able to use South African server.

Just curious if pubgm is considering it is all.

[deft abyss]

Not sure if they will do that any time soon also what tier you play scrims ?

[honest saffron]

T2 for now but working up to 1 slowly

[wheat monolith]

Hello brother
Can you help me ???

@deft abyss

Anyone is there ????

I needs some help

😭😭

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wheat monolith. Remember to read through #faq before asking questions in the support channels.

[patent mist]

Support How do I solve this problem?

[storm flume]

Please contact the customer service for further assistance, @patent mist. Refer to subpoint 5.4 in #faq for further information.

[patent mist]

Lol Tech game support is garbage

No one will help solve the problem. This is nonsense.

[native anvil]

You have reached the Mission Point Limit.

You may refer to (?) For more about Mission Point Limit.

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[patent mist]

I've been inquiring about this bug since season 19 in the game

[ocean skiff]

So my royale pass (free) is at level 20 . If i buy the straight upgrade to rp 12 option , would i be wasting money

[night cloak]

Will the limit go up again?
a new week has begun and the limit has not changed

[native anvil]

3375 is the maximum points, you can get more RP points from the daily missions.

[native anvil]

You are now on free Royale pass and want to buy ELITE?

You will need to complete missions to reach level 50.

[round onyx]

as support in Pubg Mobile

I had a hacked account, I contacted pubg support, they replied that everything was resolved

but it's not true the thief still has access to my account

thank you pubg

[native anvil]

We unfortunately cannot help you with account related issues through the community. Please continue with the customer service.

[round onyx]

and wait 7 days again?

Sorry 9

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[round onyx]

they wrote that they removed all links to this account 5 hours ago and I can't log in

[native anvil]

We will not be able to help you with that any further through the community. Feel free to continue with the customer service.

[odd marsh]

I bought iPad Pro 2022 and I shocked it isn’t support 90 fps it support 120 fps

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @odd marsh.

[ocean skiff]

no like theres this upgrade elite pass option where u pay 960uc and your elite pass jumps straight to rp12 . and if i have free rp 20 . would i be wasting money

[turbid hull]

Some people still activate prime plus using a glitch
Turkey.Sri Lanka.etc country change and use new google play store id and buy in game prime plus or prime subscription in very cheap rate
Please fix it fast

[cyan frigate]

Hello i need some support

[charred zealot]

Bullet registration is delayed and generally when i shot at the head level it still goes as body hit. Any idea?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @turbid hull @charred zealot. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

We are unable to provide assistance if you do not ask a question or state a problem, @cyan frigate. Remember to read through #faq before asking questions in the support channels.

[lament grotto]

Hello,may I know why my rank is still top1% while I had enough elimination rating for top52?

[storm flume]

Please contact the customer service for further assistance, @lament grotto. Refer to subpoint 5.4 in #faq for further information.

[buoyant loom]

Hi my account is hacked where do i claim the file?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @buoyant loom. If you have your phone number linked to your PUBG MOBILE account, you may consider enabling secondary verification and logout from all the devices.

[buoyant loom]

I don’t have anything right now i cannot login through anything

[storm flume]

Please contact the customer service for further assistance, @buoyant loom. Refer to subpoint 5.4 in #faq for further information.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @magic sparrow. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[buoyant loom]

I have facebook logged in but verification code is with the hacker mobile number

[cyan citrus]

Please contact the customer service, @buoyant loom. We cannot help you with account related issues through the community.

[deft abyss]

Were can i find this crate ?

[cyan citrus]

Premium crate is not available at the moment, @deft abyss. When premium crate is available in the future, you should be able to use these coupons.

[inner tundra]

the customer support didn't solve my trouble

[cyan citrus]

What is the issue you are facing, @inner tundra?

[deft abyss]

When will these crates return ?

[cyan citrus]

We unfortunately do not have an exact date for that, but we can predict that premium crate will come out after current custom crate ends, @deft abyss.

[deft abyss]

Alight thanks

[real sedge]

Usually after custom crate

[deft abyss]

@cyan citrus your a good hard working mod, you should get that promotion fast tbh.

[cyan citrus]

You are welcome!

[heavy basin]

Uhh the images I send on media, they weren't the same images, I was posting result per every match updates tho, is that wrong?

[cyan citrus]

The #media channel is not meant for discussions, @heavy basin. You may use the #chat channel instead.

[heavy basin]

Understandable have a nice day, although you could say that the images i put was to showcase results and was not meant for discussion

[cyan citrus]

It looked like the same image, @heavy basin. You can continue to post the images, but avoid having discussions.

[heavy basin]

Ah I understand well I guess, next time I will delete the before image, before uploading the new updated ones

[cyan citrus]

Thank you. For future reference, please use the #discord channel for matters related to this Discord server.

[unreal bay]

hello i need help from pubg mobile team

[green agate]

How can we help you?

[unreal bay]

my account was banned randomly while standing in the lobby with my freind we both got banned at the same time for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unreal bay.

[deft abyss]

How do use these ?

[cyan citrus]

Character vouchers can be used to unlock the new characters at a discounted price or free if you have enough character vouchers, @deft abyss.

[deft abyss]

Ah i see thanks

@cyan citrus were is the option to buy with the token ?

Or the voucher

[cyan citrus]

When you are going to buy a new character, the character vouchers will be automatically applied and you can find the discounted UC close to the Purchase option of that character, @deft abyss.

Please submit a report of this through #996546243859853424 in compliance with the channel's guidelines, @exotic grotto.

[night cloak]

cant login into my account because the secondary verification code won't come to my phone. 🙄

[cyan citrus]

If you saved the backup verification codes somewhere before, you may use them to access your account instead or try again at another time to receive the verification code on your phone. If the issue persists, please reach out to the customer service in-game for further assistance, @night cloak.

[night cloak]

i have been trying for a while now and the in game bots are basically useless.

[cyan citrus]

Did you save the backup verification codes somewhere, @night cloak?

[night cloak]

no i didn't. I only enabled the codes being sent to my phone number as I didn't even think that this would've happened.

[modern sparrow]

@cyan citrus Sir how can i give complaint about my issue in in-game? These are formulated question and answers only there. Please help me !!!

[night cloak]

if i try to login with apple id or twitter , it will still require the secondary verification code to be sent to my phone via text messages and im not receiving it. 🤦🏾

[green agate]

You can either file a bug report here in our Discord through #996546243859853424 or inside of the game through the customer service center.

[inner merlin]

Good evening
I have a query
Does EXITLAG have a band or not?

[cyan citrus]

In that case, please contact the customer service in-game for further assistance. We cannot help you with this through the community. You will need o record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[green agate]

Any program that emulates or modifies PUBG MOBILE in any way, shape, or form will result in a ban.

[modern sparrow]

I filed my bug issue. But they are not giving proper resolution in this .

I filed a complaint in In-game also .. is this correct? When will they reply??

[green agate]

We do not have a definitive timeframe for when they will answer you.

[modern sparrow]

Okay I will wait 🥺

Thank you for your assistance @green agate

@green agate @cyan citrus is this real and official one? Becoz they are asking my codes

[storm flume]

Please consider blocking the user or reporting the content to Discord, @modern sparrow, as we are unfortunately unable to assist with behavior outside of our Discord server.

[late charm]

When is the update coming out

[modern sparrow]

This is Discord only

[cyan citrus]

They are scammers. Please block the user and report the user directly to Discord at https://dis.gd/report. This user has been suspended from the server.

[cyan citrus]

Soon. Please keep an eye on #news for future PUBG MOBILE-related announcements.

[modern sparrow]

Thank you sooo much...

I gave them one code

And then i logged my account from all device

Is my account safe now ???

[cyan citrus]

You should never share your login information with anyone, @modern sparrow. Also, your account security is your own responsibility. You should consider changing your password, enabling secondary verification and logging out from all the devices for your social media accounts and PUBG MOBILE.

[modern sparrow]

Okay Thank you

[deft abyss]

Ah i see thanks

[mighty depot]

In-game email is connected to my account, I can tell you how it is connected, there is proof, everything, I have all the links, I want to remove the email, please help

<@&481161015728406538>

[storm flume]

Please contact the customer service for further assistance, @mighty depot. Refer to subpoint 5.4 in #faq for further information.

[scenic grotto]

Wat

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @scenic grotto. Remember to read through #faq before asking questions in the support channels.

[scenic grotto]

I couldn't play with a hacker

[polar marsh]

Please refer to the private message from @polar marsh for further information, @scenic grotto.

[winged umbra]

Hello. I’ve placed on top 10 with a friend that hadnt played in a long time (recall event, play with returning players and finish top 15)and was supposed to get 2 tokens per match but didn’t get any at all. How can I fix it? Thanks.

[covert mason]

does iphone 14 pro max have the 90 fps option already?

[haughty raft]

Someone hacked my account and unlinked my gmail . Now I can’t log into my account as he changed the number . I tried to contact with the customer service , but it didn’t help . Can someone help me or can tell me where can I ask for help .

[native anvil]

Please reach out to the customer service so they will be able to help you with this. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[haughty raft]

I tried contacting customer survice.but it didn’t help can you please show me the way how to contact them in such a way that they will allow me to provide with the information that are needed for them to make sure to get my account back

[native anvil]

We do not have list for devices that can support 90 FPS option in the game, @covert mason. Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[native anvil]

You may submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[native anvil]

Please refer to subpoint(s) 5.4 in #faq for further information.

[proven silo]

Wtf!?

[proven silo]

no, my problem is not solved. My popularity with the player Idy 5350908598 was reset to zero. It was more than 150,000 a year ago, and now it is 11,000. All messages for gifts have also been deleted. locking and unlocking did not help. Unfortunately, there are no screenshots, since I did not think that it was necessary to save data with my popularity. this is very important for me and I ask you to please solve this problem.

[proven silo]

Hi , my problem is not solved. My popularity is 5614236671 with the player
id 5350908598 was reset to zero. It was more than 150,000 a year ago, and
now it is 11,000. All messages for gifts have also been deleted. locking
and unlocking did not help. Unfortunately, there are no screenshots, since
I did not think that it was necessary to save data with my popularity.
this is very important for me and I ask you to please solve this problem.

the popularity that I threw to the same player remained with him, and
remained. but I don't. He was number one in my popularity. and now on
15. I hope you will correct this mistake. even if you put 100,000
popularity there instead of 11,000, I'll already be happy. the total
amount of popularity has not changed. just reset the value with this
player and that's it.

even if you calculate the popularity that is on the list, the amount does
not correspond to reality. the amount is less than what is written.
accordingly, the game crashed and the popularity with this player was
reset to zero, while the overall popularity did not change. just based on
the overall popularity and counting, you can figure out that I'm not lying
and this is really a game bug that you cannot fix for a whole year and I
suffer a lot from this

In the screenshots I indicate simple mathematical solutions. even if you
throw off another 100,000 popularity from players who are not visible,
still not enough (based on the numbers in the game) 168,000 popularity.
which proves my point.

adding everyone in the popularity list comes out to 460570 popularity.
plus add about 100,000 for those who didn't make the list and subtract the
total popularity of 759,280, that's about 168000 popularity. which the
player with the id 5350908598 gave me

[flint flare]

is this normal?

[fiery cedar]

Pubg Mobile New Update Release Date ?

[sage mantle]

Any information on why the ms for NA players has been bad??

My ms used to be 20-60 in classic but now its 100-150

Sometimes even 200 :/

[storm flume]

Please do not use languages other than English, @shut salmon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[shut salmon]

my account has banned with no reason i am a streamer and partner on facebook and streaming full screen can you unban it ? and why it has banned ?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @shut salmon.

[raw tendon]

i want to do watch party of pmgc can i do it ?

[delicate raven]

@native anvil hi I need some help

[fiery cedar]

Pubg Mobile Next Update Date?

[storm flume]

We currently do not have a specific release date for the upcoming update, @fiery cedar. Once we do, we will publish further information in #news.

We are unable to provide assistance if you do not ask a question or state a problem, @delicate raven. Remember to read through #faq before asking questions in the support channels.

[feral forge]

Please be advised that we are only volunteers here to moderate this Discord server and to provide community support in this channel. We are unable to assist players with account related issues here on Discord, other than to redirect you to the in-game customer service, as only they can assist you with such issues.

[feral forge]

Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective combination and timing in your selected server, if there are not enough players, your match making time will be longer than usual. If you are unable to get into a match, please try again in a different time.

[delicate raven]

My YouTube channel was deleted by YouTube because I had uploaded a video of hacker who killed me and my squad in PMCO. I accidentally added hack names with it . I didn't know PUBG delete such channels.
I have the YouTube link plz restore it for me I had really worked hard on it

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @delicate raven. We may otherwise have to mute you.

[keen timber]

Hola

I want to cancel the email link

[cyan citrus]

You cannot remove your linked e-mail, but you can change it through your Account settings of the game after you fulfill all the requirements, @keen timber.

[keen timber]

My email has been hacked

[halcyon thicket]

Hi i am a streamer and youtuber can i talk to moderator private about my account ?

[keen timber]

I don't have the email now I want to cancel it

Every time he writes me under treatment and after 3 or 4 days he refuses. I have all the correct answers

[storm flume]

Please contact the customer service for further assistance, @keen timber. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please state your issue here.

[keen timber]

My email has been hacked and I want to cancel my account

[cyan citrus]

Please contact the customer service for further assistance, @keen timber. We cannot help you with this through the community.

[keen timber]

Can you Private me

Or how to contact customer service

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @keen timber.

[delicate raven]

They are not letting me post in community and it's really annoying. They are just taking me to different channels

[halcyon thicket]

i want you to check my account because you banned it for no reason i can send you my page name on facebook i am partner on facebook and its so hard to ban me for no reason please i want you to check my account if you can help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @halcyon thicket.

[cyan citrus]

Wait patiently until you can send messages there.

[keen timber]

Okay

[delicate raven]

They just say
Done reading and take me to any other channel of this server

[cyan citrus]

As mentioned previously, please wait patiently until you can send messages in that channel, @delicate raven.

[raw tendon]

@cyan citrus

[cyan citrus]

Continue here: #915844314792362034 message.

[delicate raven]

When will they allow me
I just can't just all day to know whether they have allowed me or not

[keen timber]

<@&481161015728406538>

This is customer service

[delicate raven]

It's a scam

[keen timber]

Yea?

[heavy vortex]

This is not real

[keen timber]

Can any one private me

I want help please 🥺

[cyan citrus]

You have already been answered to contact the customer service in-game for further assistance with your issue, @keen timber. Please refrain from repeatedly asking about the same matter after you have been answered. This is not something we can help you with through the community.

[steel rover]

i come back i do 15 days but i cant change number phone and its not me number bc the acc got steal

[storm flume]

Please contact the customer service for further assistance, @steel rover. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @drowsy cairn. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[steel rover]

i dont understand

[cyan citrus]

You will need to contact the customer service in-game for further assistance with compromised accounts, @steel rover.

[steel rover]

ok

They say me with number code

but the number phone its isnt mine bc the acc got stole