questions

[left prism]

I don’t understand why my game is lagging like that. The charge capacity is good I just fixed it, even if it’s 100% it does that. My internet is great (mostly 20ms), my phone doesn’t get hot when this happens. My phone has enough space yet I have only Pubg and some pictures. I deleted some stuff inside the game. I don’t understand what else I can do. Pls help, it’s been like that for the last 2 or 3 days.
Device : iPhone8
WiFi or 4G

In the record we can see it gets to 170 ms but it’s because I started recording, most of the time it’s 20ms

This is how it is when I don’t record and my ms is 20 and my charge is 100

[cyan citrus]

To start with, please perform a routine repair of the game from login menu and reset your device settings through Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings, @left prism. Restart your device and try to play again. As for the high latency or unstable in-game latency, it should be because of your network connection. If the issue persists after you reset your device settings, try to switch between Cellular and Wi-Fi network or switch to a different internet connection.

[left prism]

I will do. Thank you

[cyan citrus]

You are welcome, @left prism!

[split mauve]

Hey why would tencent customer support block me in the middle of trying to get my account back??

That is not customer support

[night cloak]

<@&481161015728406538> hello sorry for my english i was using translation

i have a problem can you help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

We are not affiliated with the customer service, so we cannot answer on their behalf. You may contact them again.

[night cloak]

I can't change my e-mail address

my device is android but my pubg account email is icloud

@cyan citrus

[cyan citrus]

Please share a screenshot of your Account settings of the game, @night cloak.

[night cloak]

my device is android

but my email account is ios and i can't change it

Can I state my problem clearly? Do you have difficulty understanding

[cyan citrus]

You will need to complete all the requirements mentioned in your screenshot before you can change your linked e-mail, @night cloak. Please log into the account with the same linked e-mail if you want to change it.

[night cloak]

I can't change it because my device is not iPhone

my game account is linked to my icloud account but my device is android

I'm sorry my english is bad

Are you here @cyan citrus

[cyan citrus]

I don't understand what you mean here, but you are not logged in with the linked e-mail. You will need to log in with the e-mail first. if you are unable to do that, you cannot change your linked e-mail.

[night cloak]

I can't access my e-mail address

because my device is android

[cyan citrus]

Then you cannot change your linked e-mail. Should you require further assistance with this, please feel free to contact the customer service in-game.

[night cloak]

I understood thank you

I am sorry for my English

[cyan citrus]

No worries and you are welcome, @night cloak!

[left prism]

Excuse me but for routine repair of the game on the login menu which one do I have to select ? The first one says Standard correction then reset of settings etc

[cyan citrus]

Only select the Routine Repair option, @left prism. It will delete the update files that you will need to download again after you restart the game.

[left prism]

Which one is it

[cyan citrus]

Also, we provide community support for English version of PUBG MOBILE. Please change your game language and share another screenshot.

[left prism]

Oki

Ohhh

It’s the first one

Routine repair it says in english

Thankss

[cyan citrus]

You are welcome!

[storm flume]

Please do not use languages other than English, @torn drum. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[grand bluff]

Hi where can i report cheating content on youtube?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @grand bluff.

[grand bluff]

Thanks

[storm flume]

Please do not use languages other than English, @dusky kelp. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[stuck harbor]

hello, this is the 3rd time I have been blocked (observed) - for 1 day, it says that I am under supervision, every day I play 1-3 matches with friends, and immediately after the end of the match a blocking (observation) arrives, can you help with something? I have never used third-party programs, have not used configs, etc., but I get an observation.
id - 51348913341

[cyan citrus]

Please share a screenshot of the issue you are facing, @stuck harbor.

[cyan citrus]

A screenshot that is not edited and when the game language is in English, @stuck harbor.

[wraith swan]

hey @cyan citrus can you help me out with a question plz

any chance you might know when optimization/support arrives for ipad pro 2022?

[cyan citrus]

What do you need the optimization for, @wraith swan?

[nocturne lava]

Hello, I have raised an invitation on videos in my YouTube channel with copyright and YouTube will delete my channel within days and I do not know how to contact you because you do not respond.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @nocturne lava. We may otherwise have to mute you.

[wraith swan]

90 fps, and the graphics do look a little bit worse than on other devices I've seen pubg on, like ipad air etc.

resolution also isnt on par with that of previous ipad gens

[stuck harbor]

this is the 3rd time I have been blocked (observed) - for 1 day, it says that I am under supervision, every day I play 1-3 matches with friends, and immediately after the end of the match a blocking (observation) arrives, can you help with something? I have never used third-party programs, have not used configs, etc., but I get an observation.
id - 51348913341

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

Regarding other issues, you may submit a report of the issues through #996546243859853424 in compliance with the channel's guidelines.

[cyan citrus]

What happens when you try to enter a ranked game? Do you face any kind of error? If so, please share a screenshot of it.

[stuck harbor]

when the observation period expires, I play 1-3 matches with friends, and again observation

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance, @stuck harbor.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[stuck harbor]

I know, I've read all this, I want to figure out with you why for the 3rd day in a row I'm under observation, there are no checks, etc. ... several games and immediately observation

[cyan citrus]

We will not be able to able to help you with that any further through the community, @stuck harbor. Should you require further assistance with this, please contact the customer service in-game.

[heavy plaza]

Hallo

Please I want to delete me teeter from my account Because it hack

Ples I want a help

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @heavy plaza.

[heavy plaza]

Haw I can get them

[storm flume]

Please refer to subpoint(s) 2.8 and 5.4 in #faq for further information, @heavy plaza.

[royal night]

The officials in the Middle East server have offended me. What should I do and to whom should I complain?

[feral forge]

Please contact the moderators or administrators from the regional community in this regard.

[royal night]

I want to report them, not talk to them, madam

[feral forge]

Yes. You should contact other moderators or administrators from that regional community instead.

[frosty mesa]

Hello, I am the lord. I want to solve a problem in the game PUBG

[royal night]

They are all friends and I can't do that unfortunately

They are all on me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frosty mesa. Remember to read through #faq before asking questions in the support channels.

[royal night]

I do not know why

Is there a way to report them?

[feral forge]

We are unable to assist you with behavior outside of our Discord server.

[royal night]

At least someone to review their bad messages

[frosty mesa]

Hello, I am the lord. My account was mistakenly assigned to PUBG customers. I want a solution and I have proof that I am a talented and clean player.

[royal night]

So when the other server offends me, what do I do?

[feral forge]

Can you please elaborate your issue?

[feral forge]

As mentioned above, we are unable to assist you in such regards. You can also consider to contact their regional community manager for further assistance in this regard.

[frosty mesa]

@feral forge Yes, my PUBG Mobile account was set by mistake

[royal night]

How do I talk to the director of that regional complex?

[frosty mesa]

I can speak Arabic

Is anyone here

[storm flume]

Please do not use languages other than English, @frosty mesa. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[feral forge]

You can refer to their server guidelines.

[feral forge]

What do you mean by ‘set’ by mistake? Do you have any screenshot to elaborate your issue?

[frosty mesa]

What is their server?

[feral forge]

You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[frosty mesa]

Yes I have a screenshot of my problem I will send it

My account was closed for 10 years by mistake because I modified game data and I didn't change anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frosty mesa.

[toxic silo]

There is a problem with the parent account immediately, you do not want to go out again, thank you

[cyan citrus]

Please do not self-promote here. It is against the #735483472432594994 .

[violet raft]

Sir please help me

I have reinstalled my game and I can’t login

[violet raft]

Any mod please help me

[weak garnet]

Please PUBG mobile please,
My account got hacked

[fallow canyon]

Tencent why you gave me strike?

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @fallow canyon. We may otherwise have to mute you.

[plain mason]

Hi Guys First of All Iam Pubg player Last 4 years And I enjoy it when iam Playing But We have 1 Problem When it coming Ping Iam From Somalia And right Now iam In somalia We dont Have Server Europe or Middle East We play 200ms I dont Know We cant growth With out Your support The biggest Event is Egypt have Server And We dont Have it We play 200 ms 😥 Please Please Please Help us

We Are mire than 200k Players From Somali Imagin If We got Server We growth

And I have 1 Event The event is every House In somalia At least they Have 1 player in that house All somalis play Pubg

Please Please my Our own Server ❤

Thanks.

[crude sage]

@polar marsh any admin available

[unreal valley]

Accidentally changed the server from "E­u­rope" to "North Am­er­ica", help me cha­nge the server back wit­hout waiting 14 days?

Pls help

[storm flume]

Please contact the customer service for further assistance, @violet raft and @weak garnet. Refer to subpoint 5.4 in #faq for further information.

[violet raft]

Sir i am trying but they are not understanding my issue

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crude sage. Remember to read through #faq before asking questions in the support channels.

[fallow canyon]

Please any one can help me

[feral forge]

Feel free to use #996458713126797405 to share your suggestions and feedback regarding the game.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @fallow canyon. We may otherwise have to mute you.

[feral forge]

Your only option is to wait for the cooldown to end before you can change your server again. Please be careful next time.

[plain mason]

I First One is Can we Get Server ??

[violet raft]

I am trying to login but I don’t receive the code on my number please try to understand I cant login to my game

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues. We are unable to assist you with such regards through the community in any way.

[feral forge]

As mentioned, feel free to use #996458713126797405 to share your suggestions and feedback regarding the game.

[unreal valley]

And there are no other options to solve the problem

[violet raft]

But what should I do i tried many times but still not getting the response

[feral forge]

Your only option is to wait for the cooldown to end.

[unreal valley]

😫

[frozen monolith]

i have a question the month gonna end so my reports of this month will not be counted

?

[feral forge]

If you have already contacted them, please be patient for a response from them. Be advised that the in-game customer service is the only one that can assist you with such issues.

[violet raft]

Customer service is not understanding my issue they are just telling in games issue

I can’t login so how can i settle in game

[frozen monolith]

and i have to do again for next month

@feral forge

[true lava]

I have a problem with the period of noticing safety, when it ends, it will be renewed again

[rigid pulsar]

hello, 2 accounts were stolen from me, how can I restore access to them?

[crude sage]

Any admin ? I need some help

[storm flume]

Please do not use languages other than English, @torn drum. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[junior isle]

Hi I have one question regarding the asus rog phone 6d ultimate and asus rog phone 6 pro if those devices support 90 FPS .

[onyx prawn]

Здравствуйте

@polar marsh

[junior isle]

I want something official from the pubg mobile do you have?

[onyx prawn]

how to contact pubg mobile support?

[storm flume]

Please refer to this channel's pinned messages for further information, @junior isle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

@onyx prawn

[modest radish]

hey does anyone know if pubg removed the fov slider?

[meager sigil]

sir i need some advice and tips for better pubg gaming in my pc

plzzz can anybody help me ???

<@&481161015728406538> ???

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @meager sigil.

[meager sigil]

yes i am a user of this version by gameloop

[green agate]

Anything being removed would be announced in some way or another.

[green agate]

We are not able to help with GameLoop issues.

[modest radish]

i cannot find it?

[green agate]

It may be device specific or otherwise. Could you give me a screenshot?

[meager sigil]

can you tell me where i can find my solution ???

its

[modest radish]

what part of setttings is it in? i am kind of new to pubg only played like once or twice ages ago

[green agate]

You will find this on their official website for GameLoop which has their available resources listed.

[meager sigil]

thank you so much buddy !!!

[green agate]

Unfortunately I am not familiar with this, which is why I am asking to see if I can find you a solution.

[trail night]

Sir, can you help me... The phone number that's linked to the account has changed, which is like the third link, and I have the third link, and I have Twitter and Facebook. What do I do to get my account back?

[green agate]

Contact the in-game customer service.

[outer tapir]

i have a problem my account take 60days ban because i didnt update the pc .. but already i do and when i log to new acc also has been ban 60days what i can do ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @outer tapir.

[brittle crown]

Hello

This happened to my account today

How can l fix it, I've been buying UC on SEAGM and l thought it's a legit website

It actually sells uc

[subtle wolf]

@polar marsh i want to know the expiry date of this code PBG0006022102108039

[left spade]

Please help me, my link has been hacked

[junior birch]

Is your PUBG MOBILE account hacked?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brittle crown.

[green agate]

You would have to contact the in-game customer service for this.

[manic furnace]

@green agate salut

@green agate My account has been banned and I did not use any hack and I did not play any hack. I am wronged and my account is 4 years old. I have played with it and I did not commit any violations of the laws. Please look into my problem because it has a solution and its solution is easy

[polar marsh]

Please refer to the private message from @polar marsh for further information, @manic furnace.

[dusky crypt]

Where is the channel for pmco?

[green agate]

https://discord.gg/esportspubgm

[trail night]

A person who owns the phone number that has activated The secondary verification

[unique nimbus]

I have a question about the material
Are you going to remove it after the update ???

[rotund kindle]

Hello I received this message why.. what should I do

[storm flume]

Please contact the customer service for further assistance, @rotund kindle. Refer to subpoint 5.4 in #faq for further information.

[subtle wolf]

i want to know the expiry date of this code PBG0006022102108039

[spare dagger]

Can anyone help me

I am trying to login my account through number but it is not loging in and password is not changing

@cerulean scroll

@opaque dock

Is anybody here

[storm flume]

Please contact the customer service for further assistance, @spare dagger. Refer to subpoint 5.4 in #faq for further information.

[ancient cedar]

I received 3 likes in moments, yet event mission is pending.

[dreamy stump]

Can i play pubgm on a routed device ?

[left spade]

Yes

[junior birch]

You can contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[ancient cedar]

No, accessing PUBG MOBILE on a rooted device is a violation.

[night cloak]

Hello, I had to write here last, hello, first of all, let me explain my problem, I connected my phone number when the phone number linking feature came, then the gmail phone number link was removed in the in-game settings section. When logging into the account, it says 2 factor authentication is on and the phone number is not in the account! this is my problem and I can't log into my account for about 6.7 months, wherever you look, I went to pubg mobile turkey disort, I talked to the in-game support, but they didn't offer a solution, even there help me

[livid atlas]

I need help my account has been hacked

I want to contact customer service to cancel linking the phone number because I cannot log into the account

[junior birch]

Please contact the customer service for further assistance, @night cloak and @livid atlas. Refer to sub-point 5.4 in #faq for further information.

[near thorn]

hello

need some help

can i know what is this and what for ?

[feral forge]

You may refer to this for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[echo ibex]

What is this?

[near thorn]

the game is full of cheaters and i play clean .this is unfair

[echo ibex]

@feral forge

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @near thorn. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[echo ibex]

@green agate pls

[storm flume]

Please contact the customer service for further assistance, @echo ibex. Refer to subpoint 5.4 in #faq for further information.

[violet badger]

Hi I have a problem with the game I subscribed to the feature PRIME PLUS After that, he confirmed the subscription and did not receive anything

[storm flume]

Please contact the customer service for further assistance, @violet badger. Refer to subpoint 5.4 in #faq for further information.

[violet badger]

Hi I have a problem with the game I subscribed to the feature PRIME PLUS After that, he confirmed the subscription and did not receive anything

[storm flume]

Please contact the customer service for further assistance, @violet badger. Refer to subpoint 5.4 in #faq for further information.

[native vector]

I can't login to my pubg mobile account, I'm getting this error. It's been 16 days and I can't login to my account

[cyan citrus]

Please change your game language to English and share another screenshot of the issue you are facing, @native vector.

[native vector]

Okay

[storm flume]

Please contact the customer service for further assistance, @native vector. Refer to subpoint 5.4 in #faq for further information.

[native vector]

I have a necessary order with customer service, but I can't make a mistake because of this for 16 days..

[night cloak]

Is there a problem with logging into account with facebook rn? Takes ages to load and then it says server does not respond , yes my internet is good

[cobalt epoch]

Hi I really need help on how to get my merit back up, I’ve been playing classic solos and getting into top 50 - top 10 with no sign of any merit points increasing at all, nothing has increased at its just stayed at 70, I’ve tried to look for help on customer service but nothing really there that has helped.

[wide void]

Try routine repair that might fix your issue

[mossy ibex]

My team have 192 points but no name in lederboard? We calculated 5 to 6 times but still not qualified?

[cyan citrus]

Is this related to PUBG MOBLE Club Open, @mossy ibex?

[cyan citrus]

Merit recovery is related to time spent playing the game and in-match performance. You can find the daily limit of merit points that you can increase in the Merit System section of your profile.

[cyan citrus]

What do you mean by that? Could you please elaborate?

[mossy ibex]

Yup

Pmco south asia qualification my team have 192

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @mossy ibex.

[storm flume]

Please do not use languages other than English, @fair fog. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lucid vigil]

Support galaxy s22 ultra exynos 90 FPS issue

[oak galleon]

How do I get merit points unter 40

Can’t play classics..

[velvet swallow]

Hi is there a way I can talk to @lime juniper regarding something private and sensitive pubg related

[sturdy yoke]

Hello, I have been playing pubg on mi 10T since the very first day. Recently my account got banned in between the match for no reason. There were no 3rd party app running in the background nor did i violate any rules of conduct. I was banned incorrectly, there must be some glitch/ error in the banning system. I request you to kindly review my account and unban it as soon as possible.
In game name 〣ŭہادی
In game I'd 5128120764

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sturdy yoke.

[tiny vine]

Hi,I was tricked by hackers, please release my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tiny vine.

[cobalt epoch]

Yes but I’ve been playing for a lot of time and nothing has changed and nothing on my merit system changes

[night cloak]

I have this problem 4 days ago I can't buy UC I tried all the solutions and it didn't work Please help

[cyan citrus]

Please share a screenshot of your Merit System of the profile.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[cobalt epoch]

It’s stayed like that for abt a day now and hasn’t changed

Yet I’ve played solo classics to try and regain my merit but nothing has changed

Idk how tf I even got it that low bcs I accidentally shot my teammate with a RPG in payload

Cause he got in the way of the enemy

[cyan citrus]

You cannot recover more points for today, @cobalt epoch. You can find the daily limit of merit points here:

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[cobalt epoch]

But it’s a new day so I don’t understand

Cause yesterday there was 0

Now today 0

It’s defiantly the game that’s bugged

[cyan citrus]

It should be according to UTC. Please try again tomorrow, @cobalt epoch. We cannot help you in this regard.

[clear urchin]

Best setting

[cobalt epoch]

Who’s and what’s UTC?

[cyan citrus]

Coordinated Universal Time, @cobalt epoch.

[cobalt epoch]

@cyan citrus

My points have been added on now thank you so much for your help

I appreciate you a lot man!

Keep up the work bro you gave me hope

[ebon flint]

Hello, my account has been banned, and I did not use any behaviors and did not do this hack. I ask you to check Hassan, because this account has been paid a lot of money, and my account was unjustly banned. Thank you, this is my hand 5227506648

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ebon flint.

[cyan citrus]

Glad to hear that and you are welcome!

[storm flume]

Please do not use languages other than English, @ember wraith. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ember wraith]

My iPad 90 F but In PUBG no 90 F

My device supports 90 frames, but it does not appear in the game

[ashen zenith]

my account got hacked

[ember wraith]

My device supports 90 frames, but it does not appear in the game

[storm flume]

Please contact the customer service for further assistance, @ashen zenith. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[ember wraith]

Does ipad pro 11 4th generation not support 90 frames?

[cyan citrus]

We do not have list for all the supported devices. Please refer to my previous response again, @ember wraith.

[ember wraith]

My friend owns the same device, but the older version supports 90 frames. Is the problem with the device then?

[cyan citrus]

Refer to my this response again, @ember wraith. We don't have further information in this regard. Should you have further questions, please feel free to contact the customer service in-game. You may also refer to the pinned messages of this channel:

#questions message.

[languid fulcrum]

Hello, okay, i have a problem with my emulator gameloop, i downloaded it 1 week ago, I've never used emulator before,
And after playing 2-3 games, after reorder my keyboard touch, i was hardware banned, i don't know why.

[night cloak]

Hello, i have issues in my account i get 10y while playing without violating rules and i have read and know rules and my reason of ban related to [ modifying game data], can u please tell me where is my issues i can send any data u request

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

Please share a screenshot of the issue you are facing.

[languid fulcrum]

Ok, just a minute

[languid fulcrum]

It's like that, and i didn't do anything wrong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @languid fulcrum.

[clear urchin]

Best setting

[cyan citrus]

Refer to my this response, @clear urchin.

[celest sleet]

@cyan citrus i recently just qualified for pmco asia wildcard region! My team mates have already gotten the in game mail! My account has been hacked! The person linked their mobile number to it and now it wants secondary verification! My email and twitter is still linked! I need to get my account back to continue pmco please guide me

[celest sleet]

Any admin that can guide me please <@&639889499718942720>

[jade raven]

Channels #996458713126797405 and #996546243859853424 were great features that were introduced in this server. Can we get an official reply on our feedback/ issue that "it'll be fixed, added or removed" or anything like that. As "Acknowledged" tag doesn't specify the devs decision on a report or feedback.
It would be great to get an official reply on how it will be delt with.

[storm flume]

Please contact the customer service for further assistance, @celest sleet. Refer to subpoint 5.4 in #faq for further information.

[celest sleet]

It doesnt give me the options i need @cyan citrus

[cyan citrus]

We cannot help you with compromised accounts through the community in any way, @celest sleet. You may try the different options available in the customer service FAQ to connect with a customer service representative.

[night cloak]

Hello admin and support i have just 1 question how we know that people they are using hack or cheat even i never use hack and i was just play 2 hour every night after my job they ban for 1 month . And they told me you play with cheaters first of all i Don't know who have hack how we know who used or who is fair . And just think please if i play 2 hour everyday i don't have time for hack or rank push i was playing since 4 year just check my complete game play and tell me i used hack or i play with hacker's. Please be efficient with your users this is bad rule how you ban id if some 1 used if the real user don't friend use hack or not

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

I have lost access to my account every link was removed for some reason

Now I want to recover it let me know how I can do it please help me

[cyan citrus]

If you do not have access to any of the login methods connected with your PUBG MOBILE account, it is highly unlikely that you will be able to recover it, @night cloak. You can still try to contact the customer service in-game for further assistance. Your other option is to create a new account and continue playing the game.

[night cloak]

@cyan citrus but I have the proof that its my account like my purchase history with UID on it if there is even 1% chance let me know please!

[cyan citrus]

There is nothing we can do to help you with stolen accounts through the community, @night cloak. As mentioned earlier, you can try to contact the customer service for further assistance.

[solemn lark]

Can i completed this with tactical crossbow?

[remote solstice]

Hello,
We are hosting a Tour For T1 Players. prizepoll is- 35K bdt.
We need Esports Room Card for that. If it need to pay,we will. <@&481161015728406538>

[craggy wren]

@cyan citrus i change my in game nick after finish pmco but in leaderboards i see my old nick and i dont get any mail about pmco in game

[ocean fractal]

There are some reasons for such issues. You may join Pubg mobile esports server for more informations.
Server link: #questions message

[cyan citrus]

Please refer to this if you are looking for support with commercial tournaments:

#questions message.

[rapid ember]

My account enters the game from the mobile without any problems
And when I use it from the simulator, it doesn't go to the game

[vagrant tulip]

Do you mean that the matching time is taking too much time ?

[rapid ember]

On the emulator, if you leave it on for a whole day, it won't enter
On the phone, he enters without any delay

[wide void]

It might be because there is a different lobby for emulator.try changing your preferred language in match making settings.

[rapid ember]

I changed windows and reinstalled the game

[vagrant tulip]

Which emulator are you using ?

[rapid ember]

gameloop

[vagrant tulip]

Which server?

[storm flume]

Please do not use languages other than English, @rapid ember. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vagrant tulip]

Please use English only

[rapid ember]

North America (Wrongly changed)

[worldly quartz]

Hello why can’t I send my friend a car?

[vagrant tulip]

In NA server you will hardly ever find a match in it, Wait for the server change cooldown to end and change it to Europe or Middle East. This issue is due that there isn’t enough players in NA server.

[worldly quartz]

It says failed to send parameter error

[vagrant tulip]

Do you own the car ?

[amber patrol]

Is it possible for you guys to unlink a email from my account?

[vagrant tulip]

Not from discord, You need to contact customer support ingame.

[amber patrol]

Alright thanks

[rapid ember]

So why call the phone without delay?

[worldly quartz]

No like a synergy gift

Popularity

[vagrant tulip]

Phone players are way much more then emulator players

[vagrant tulip]

Nope, you need to own the car first to be able to gift it. Read the instructions in the event.

[rapid ember]

look at the time

[worldly quartz]

I’m talking about popularity

[vagrant tulip]

That’s quite known for NA server

[rapid ember]

I want to change the server

[vagrant tulip]

Oh can you take a screenshot?

[vagrant tulip]

You can change it through the settings.

[vagrant tulip]

Are you able to send popularity to others?

[worldly quartz]

Nope

[storm flume]

Please do not use languages other than English, @rapid ember. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vagrant tulip]

Did you make any refunds before?

[rapid ember]

It will take 9 days, which is too much

[vagrant tulip]

You need to wait for that time, there is no other way.

[worldly quartz]

Not that I know of

[rapid ember]

Please I don't want any way I want to play I can't play on mobile

[vagrant tulip]

You should try contacting customer support about it.

[vagrant tulip]

Unfortunately there is no way.

You may play with your friends on their servers though.

[rapid ember]

I will cry

[hollow path]

hello i am getting long waiting times on bluestacks emulator

can i know why?

even thought it says estimated time

33 secs

[cyan citrus]

The only recommended emulator to play the game is GameLoop, @hollow path. Also, keep in mind that GameLoop players will only match with other GameLoop players. Third-party emulators are separated and does not match with players using GameLoop.

[opal sand]

Wtf its this Troll????

<@&481161015728406538> <@&639889499718942720>

[vagrant tulip]

What ?

[opal sand]

@vagrant tulip what what you dont See that?

I want to charge normally goes for 50 but with gas station I have to pay 5 euros more

[vagrant tulip]

That’s because in gas station you get 5005 uc while the shop is 3850 ☺️

And don’t be rude

[opal sand]

Yes, but then it's not 130% like it says there, it's less yo

[vagrant tulip]

That’s the offer take it or leave it 🤷‍♂️

[opal sand]

No, but it says 130%, so the offer is a lie and not true

That's cheating

[vagrant tulip]

You can share your feedback about it there #996458713126797405

[opal sand]

Degga this is the support Chanel here I want to have support for it are you a mod no then leave me alone

[left spade]

How can I contact support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @left spade. Remember to read through #faq before asking questions in the support channels.

[left spade]

I have a problem with my email link

I have a problem with the account links and I can't contact support in a game

[static sleet]

What is the problem with your linked email, @left spade?

Please contact the in-game customer service for further assistance in this regard, @opal sand.

[native anvil]

Please contact the customer service for further assistance, @last tartan. Refer to subpoint 5.4 in #faq for further information.

[near quiver]

Why POCO X3 PRO is not yet supported 90 fps

[night cloak]

Why i cant suggest a issue ?

[dense bramble]

What are the requirements to test eagle system??

[ocean fractal]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[ashen zenith]

i have problem my account gone i need help about it

[static sleet]

What is the issue that you've encountered, @ashen zenith?

[cyan citrus]

You will need to be an Inspection Major to be able to be able to apply for Eagle review system.

[dense bramble]

Ohh..okay.... thanks for the information

[cyan citrus]

You are welcome, @dense bramble!

[surreal bridge]

Is “Midasbuy” 100% safe?

If someone purchases Unknown Cash (UC) from there, is it 100% safe that the account will not be banned?

[cyan citrus]

Yes, it is safe, @surreal bridge. Make sure that you make purchases through https://www.pubgmobile.com/pay.

[surreal bridge]

Thank you so much Jazak Allah Khairan.

[cyan citrus]

You are welcome, @surreal bridge!

[weak nymph]

Heloo

[ashen zenith]

my account already link with Gmail and no phone, and im login the account back to create account pls help about it

[weak nymph]

Can anyone help me mine acoount was broken

@static sleet @native anvil

I can get any information

[fiery karma]

Any info about the infection mode?

[red matrix]

what is the alternative customer service support email? i could not get in touch with current email

[weak nymph]

Any moders are here?

[calm zinc]

Can i change one account from pmco roaster before groupstage ?

[tidal sky]

I have submitted my device model more than a month ago plus I sent to the in game support and placed a comment on Google play for this issue and still till now my device is not showing 90 fps option! It is really frustrating when u play this game everyday and put a lot of money in game purchases and buying high end gaming phones and PUBG does not respect us in the support section!

[feral forge]

Can you please elaborate with your issue?

[feral forge]

I am not sure that I can understand about your concern, can you please elaborate?

[feral forge]

We do not have information in this regard.

[feral forge]

[e-mail]

[feral forge]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[ashen zenith]

My account is lost, please help, I have linked the Gmail link & number link when I logged in the account went back to create account🙏 please help

[misty bane]

Hello, I have a request to the developers or those who can provide an account. Who should I contact ?

[modern quiver]

i get this observation for 3rd time in week why pubg @native anvil

yesterday night i get out this but today till 2 pm i will get this again

[wide void]

What issue are you facing?

[wide void]

This is automated detection system.You may contact ingame support for further information regarding account related matters.

[wide void]

There is nothing you can do except contacting customer support ingame or creating a new account.

[winged surge]

hi i have the same thing it my 4th time or 5 on the same week how can i fix it ?

[weak nymph]

Mine pubg mobile account had hacked and i can not play with my account can anybody help me to get it back

[storm flume]

Please contact the customer service for further assistance, @weak nymph. Refer to subpoint 5.4 in #faq for further information.

[modern quiver]

I DONT KNOW BROTHER game management asking report gaming envirvonment in game

[weak nymph]

I can not play with mine account

[upbeat stirrup]

My linked facebook account has been hacked and the account got banned 10 years
ID: 5333631715
I tried to open my pubg account via email and I’ve seen the ban message

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upbeat stirrup.

[winter dawn]

😐

[little leaf]

hi

[winter dawn]

Pmco Esl

This has been happening for five days in a row

[night cloak]

@celest shadow which server made for turkey middle East or Europe

[celest shadow]

Please refer to subpoint 4.9 in #faq for further information.

[celest shadow]

Hello, how can we be of assistance?

[celest shadow]

That depends on where you are located. For the best experience, you should choose the server with the lowest ping for you.

[elfin flame]

My phone was stolen He had access to the mail and my phone number, and when I got the mobile back from him, he had changed the connection of the mobile and mail so I can't login because of the secondary verification code I need a help to unlinked this phone number and E-mail I have everything Prove that this is my account I really need a help..

I still have Facebook+ Google account

But I can't login

Cuz of secondary verification

[storm flume]

Please contact the customer service for further assistance, @elfin flame. Refer to subpoint 5.4 in #faq for further information.

[solid obsidian]

My account was hacked what should I do?

[reef forum]

Hello dear developments. While going through the exercises, consisting of watching videos and determining the violation, I encountered a misunderstanding on my part, which was clearly caused by the error of another investigator that determined the violation. The fact is that he chose "Wall Modification", but there was nothing related to the walls in the video fragment. There was only a speed hack, some auto damage and x-ray vision, which I chose. I'll attach a video below so you can see for yourself.

[willow jackal]

Hi, thanks for removing my message in which I friendly asked for support.

1. I won 2 premium crate coupons today (via royal points). Now I see that I can’t do anything with this coupons. I see I can’t even exchange these coupons for a crate. So why do you give coupons that players can’t even use? Or do I miss something that I didn’t see?
   I hope I can still thank you for you answer, in advance.

My second problem ( I started another message for this one, but now I see they are put together?? 🤔)
About 7 days ago I reported that bullets that I guarded in my lock box in metro royal disappeared, even if I didn’t use any bullet in the game (because I was shot in the first minute or 2). This happened already many times.
I didn’t get any reaction from you. I’ve sent the message with the report system in the app of the game.
So maybe you can have a look at that, here?
Thanks!

[vast heath]

I got ban for 10 year without nothing to do🙄🙄🙄

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vast heath.

[ashen zenith]

how contact moderator pubg i need to chat private

[sleek venture]

My pubg mobile account was stolen I can't find help They linked my phone number to my account, I can't login to my account. so i can't create a support ticket i can't find help

[static sleet]

Please be advised to maintain a friendly behavior when attempting to provide community support, @oak galleon.

[storm flume]

Please contact the customer service for further assistance, @sleek venture. Refer to subpoint 5.4 in #faq for further information.

[oak galleon]

Yeah whatever

[night cloak]

Im on 79 merits how can i get 1 more merit back

[storm flume]

Please contact the customer service for further assistance, @solid obsidian. Refer to subpoint 5.4 in #faq for further information.

[oak galleon]

Play solo

Simple

There is also a limit of 10 ig

Maybe u already hit todays limit

[static sleet]

Try playing Solo matches. Be reminded that there might be a daily limit on the amount of merit that you can recuperate.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ashen zenith. Remember to read through #faq before asking questions in the support channels.

Please avoid going off-topic, @oak galleon. You may have unrelated conversations in #chat.

[static sleet]

This channel is reserved for community support in regard to PUBG MOBILE and is not meant for discussions, @oak galleon. Feel free to participate in the #pubg-mobile and #chat discussion channels.

[oak galleon]

Ur just to strict mate come down

[static sleet]

Please go through the #735483472432594994 before participating in the server, @oak galleon. Sending messages in the wrong channels is a violation. Please refrain from making inapplicable comments in this channel.

[sleek venture]

Is there an email address I can reach regarding my account being stolen? I can post proofs and get help @static sleet

[static sleet]

Our customer service e-mail address is [e-mail]. However, for account-related issues it is recommended to contact the customer service via the in-game function. Refer to subpoint 5.4 in #faq for instructions. This is faster and more efficient.

[sleek venture]

I read what you wrote but unfortunately I couldn't succeed, the bot constantly misleads me.

[static sleet]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day. Keep in mind that moderators of this Discord server are not affiliated with the customer service and we cannot help you with compromised accounts in any way.

[fierce storm]

Hi dose anyone knows why tf this even shows up i did 650 spin and this rewards with yellow diamond didn't get any of it besides the helmet and groza i bought myself

[sleek venture]

so you mean keep trying

[fierce storm]

700 spins bro wtf this game

[hearty vessel]

@static sleet

sir recently some one hacked my account some how and he link his 3rd email and number and now he login while im playing plz plz fix my Account or tell me how can i fix my account

i have spend lot of money on my Account i dont want to lost my Account please

[storm flume]

Please contact the customer service for further assistance, @hearty vessel. Refer to subpoint 5.4 in #faq for further information.

[winged surge]

hi can the stuff tell us how to fix this 24h ban every day i get it ????😠

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winged surge.

[worthy phoenix]

what is min requirements to play pubg in gameloop

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow tusk.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @worthy phoenix.

[hollow laurel]

I need help gyz

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hollow laurel. Remember to read through #faq before asking questions in the support channels.

[hollow laurel]

My Teammates can hear each others but can't hear me. They said i have mic and sound muted. I am seeing my teammates have muted there mics and sounds.

[hollow laurel]

I have found the solution

I was using Telenor internet and i just changed to Zong and my problem got solved.

[flat meteor]

I bought 14 pro but it doesn’t show 90fps

[willow jackal]

Hi again,
About 7 days ago I reported that many bullets that I guarded in my lock box in metro royal disappeared, even if I didn’t use any bullet in the game (because I was shot in the first minute or 2). This happened already many times. I play in the old blockade zone (basic mode).
I didn’t get any reaction from you. I’ve sent the message with the report system in the app of the game.
So maybe you can have a look at that, here? Why do my bullets disappear, if I don’t use them, while it is stated that they won’t. It costs me a lot of money if I always have to buy the disappeared bullets again. The picture shows the result: I lost 15 bullets (7.62) of the green ones and 2 of the purple ones (.300)
Thanks!

[hazy verge]

Last day someone tried to hack my account and he hacked my all logins and he attached his number to my account in third mail/phone number and he also attached one unknown social media slot to my account and i had recovered my every platform like gplay and third mail but i can't login my account because their are showing some pop-up like verify sms with a suspicious number start with 34 and end with 28 so I can't able to access my account and that's my main account i had invested my 1 year pocket money i just need that one help from pubg mobile team please remove that phone number from my account and if you want any proof or my any national I'd card so I can provide that and I also have my youtube channel where i upload my pubg mobile gameplay and you can also check from there I can also provide that link https://youtu.be/BJ4_Nw3tLiY and i also attached screenshots from you can see i can't able to login without verification and i also attached my gmail inside screenshot too so you can batterly confirm that I am not doing any lie and you can fastly provide me help about my issue @polar marsh @storm flume you can also check that my all accounts got hacked on 27 October but i recovered those all accounts he added his number & one another unknown slot that was the big issue for me and I'm helpless about that only pubg mobile team can help me I'm waiting for your response. Please reply me as soon as possible.

My In game name is HYPER'×'AMAN

My in game character I'd is 5805462131

And he has changed my ingame name and also deleted my all Friends from my account.

[odd marsh]

Why iPad Pro 2022 M2 dose not support 90fps?

[storm flume]

Please contact the customer service for further assistance, @hazy verge. Refer to subpoint 5.4 in #faq for further information.

[hazy verge]

@polar marsh i can't able to customer service because there are showing some error that's why I'm here for get any solution about situation and i need to talk with human.

[viral remnant]

can someone help me

i got the bar to fill up and get 90% UC back and i filled it up and didn't give my 90% UC back

on the celestial power spin

[stuck root]

@willow jackal I’ve played metro since day 1 of it, I’ve never had an issue with disappearing loot from the lock box. Are you sure that when you start the game your guns are not loading with that ammo? It’s the only way I can think that you’d be losing them

[flat meteor]

<@&481161015728406538> help

[storm flume]

Please refer to this channel's pinned messages for further information, @flat meteor:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please contact the customer service for further assistance, @viral remnant. Refer to subpoint 5.4 in #faq for further information.

[simple epoch]

I have this mythic outfit but its just not designed well, why can we see underwear? It just ruins the whole outfit

Please somebody post it to feedback, I cant even post

[winged palm]

is this is the last uc station

[willow jackal]

Hi, that’s a possibility, if I think about it… But how can I know if my guns ‘choose’ the munitions first, that is placed in my lock box? I take almost always the same stuff, when I start a game in metro (see picture here). If I load my gun, does it pick the munition of my backpack or of my lock box?

[flat meteor]

Why did they only added 90 fps for 14 pro max? I have 14 pro and it has same specifications except size and battery

[stuck root]

It’ll load from your backpack if you have ammo in there

[willow jackal]

Hmmm… I don’t know exactly how many bullets go into my M249, if it is totally loaded, but maybe it’s more than the 85 + 45 bullets I have in my backpack… So it takes the other ones out of my lock box… 🤔 I’m gonna check it. 😉

[stuck root]

It’s definitely something to check 😊

[winged palm]

anyone

[willow jackal]

Just had a look and yes… you’re right! 😊 The extended magazine has place for 150 bullets. So it takes the other bullets out of my lock box, I suppose. And it will be the same about my AWM.
Thanks! 🙏🏼

[stuck root]

You’re very welcome. Happy to have helped 🤗

[silver apex]

How can i fix this guys need help please

[ashen zenith]

How my account change to guest i need help

[static sleet]

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button. If no reply is delivered, your only option is to wait until the specified date, @silver apex.

[storm flume]

Please contact the customer service for further assistance, @ashen zenith. Refer to subpoint 5.4 in #faq for further information.

[zealous yacht]

Hello, everyone!

I wanted to play the game from the official emulator and authorized through FaceBook, but then the game banned me from my device. That is, I can not play at all from the PC on any of the accounts. What should I do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zealous yacht.

[silver apex]

I know I'm innocent, and I've written to them many times, but there's no answer.. support is not helping As always... And its not 1 month or 2.. 10 years my friend 😦 I have given a lot about the game and not only money and time and effort and labor and do not want everything to go to waste so I need to contact someone who can help me please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @silver apex.

[scarlet steppe]

Hello,

I have been hacked and someone used my revolut bank account to buy stuff on pubg mobile. The bank won't refund and told me to check directly with
pubg mobile for an arrangement. Can you tell me the procedure please?
99.99 usd on 27.10. 2022 have been charged. Lot of other people have the same issue.

Thank you

[last parcel]

Dear pubg mobile, my valuable account that I worked on on 29.10.22 was banned for 1 week, I didn't break any game rules, I just played 1, 2 matches with a cheating friend without my knowledge, that's why I was banned. That's why I want the incident to be investigated and if I'm right, I want my ban to be released. I don't want to be away from the game for 1 week, I took 1 photo, I know that your friend is banned there, I immediately take ss and send it to my friends, thanks pubg mobile, I have no doubt that we will make the right decision [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @last parcel.

[storm flume]

Please contact the customer service for further assistance, @scarlet steppe. Refer to subpoint 5.4 in #faq for further information.

[buoyant cipher]

PUBG mobile schemed with me payment is cut but not give me uc 🥺

[storm flume]

Please contact the customer service for further assistance, @buoyant cipher. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please share a screenshot of the issue you are facing.

[viral remnant]

Why is there not any guaranteed items on premium crates anymore?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @wanton warren.

[iron sandal]

I am facing this glitch from last 15 days such irritating missed many clutches .it happens in every map including arena.i am always playing on constant ms

[ancient cedar]

Seems to be an issue with internet connection, same with any other service provider too?

[night cloak]

Can someone tell my why every link to my pubg account was removed can someone please explain

[cyan citrus]

We cannot help you with account related issues through the community, @night cloak. Please contact the customer service in-game for further assistance.

[ashen lintel]

@lime juniper Give Reason Why PUBGML offline from last 2year no may information

What happened

[cyan citrus]

Are you referring to PUBG MOBILE LITE, @ashen lintel?

[ashen lintel]

Yes

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @ashen lintel.

[ashen lintel]

You guys own PUBGML but won't Response

[cyan citrus]

In this server, we provide community support only for PUBG MOBILE, @ashen lintel. We cannot help you with this or provide any kind of answers regarding questions unrelated to PUBG MOBILE.

[ashen lintel]

Ok Good

[storm flume]

Please do not use languages other than English, @grim axle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

How may we help you, @night cloak?

[azure elm]

#questions Yesterday I closed my game and went to sleep.When today I opened my game so I saw that my account was banned. I think someone opened my account and uses cheat and my account got banned. Please
My id:5759257626

[polar marsh]

Please refer to the private message from @polar marsh for further information, @azure elm.

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

10 years?

[timber meadow]

Why I was banned for 10 years in the metro piano I don't even know the reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timber meadow.

[ruby flare]

Hi
i have prp
i am playing pubg mobile at LDPlayer and when i start shooting always getting ban for about 7h and when i try play after the ban nothing happen just getting other ban
what should i do ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ruby flare.

[iron sandal]

didn,t checked will try it and inform

[iron sandal]

but how can it be an issue of isp or internet i am playing on constant 20 ms and 20 mbps internet with 0% packet loss

[ancient cedar]

If your internet connection is poorly configured, it can cause such issues even after having a constant and fair latency. You can try switching to another ISP to figure out if it gets resolved.

Otherwise, proceed to routine repair your game client as a basic troubleshooting step.

[proven silo]

hello, my problem is still not solved. I write for popularity, they write for the rating of the game. what are these admins? how to solve my problem?!

[dry pawn]

Where it is in achievements?

[wide void]

It’s exclusive and not available at the moment

Zombie mode ^

[dry pawn]

Then it should be written cant obtain instead of obtain from personal achievement

Where is crew shop?

[iron sandal]

I already did routine repair 2 times

[wide void]

In crew challenge tab I guess not sure.

[wide void]

You can give feedback in #996458713126797405

Make sure to include every detail

[native heart]

Can anyone help me please I tried gameloop for the first time today and downloaded PUBG mobile to play with friends but when I try to login into PUBG with my Facebook it says I’m banned? Then I press ban records and it says your account turns out normal? I’m not banned and can play normally on mobile? Only happens with gameloop?

[wide void]

Can you please show screen shot

And it might be a different account which was banned and you tried logging it in.

Try clearing cache and making sure of the account details

Further assistance can be provided by gameloop staff you can join their server

[native heart]

I’m using the same Facebook account as my mobile for PUBG

[wide void]

You can use different login option

As i said might be an issue with the social link

[reef gust]

@cyan citrus Hi my account got banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @reef gust.

[native heart]

as you can see they say first im banned then my account is normal and i can play?? doesnt make sense

[polar marsh]

Please refer to the private message from @polar marsh for further information, @native heart.

[worldly quartz]

We want the Bubble Tea set in all regions 😦

[heavy vortex]

if you have done the achievement, you would've got it already. If you haven't done it. you won't have it

[arctic flume]

Does sm galaxy s22 ultra support 90 sps?

Fps

@everyone

[wide void]

Your device is suspended from using you may use different device to play

Due to suspicion of cheating

Or illegal activity

[shell wolf]

I got banned without reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shell wolf.

[vagrant lagoon]

I don't have unranked Sanhok and livik option

[cyan citrus]

You should be able to select it from the random map selection option, @vagrant lagoon.

[vagrant lagoon]

I don’t have it

[cyan citrus]

Can you take a screenshot without this menu and share it here, @vagrant lagoon?

[vagrant lagoon]

Only erangel and nusa

[cyan citrus]

What is the device you are using and from where did you download the game, @vagrant lagoon?

[vagrant lagoon]

Ipad pro and this is kr version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @vagrant lagoon.

[scarlet current]

Can some one confirm what maps will be played in pmco group stages?

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @scarlet current.

[storm flume]

Please do not use languages other than English, @regal quiver. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[regal quiver]

Hi support team, my PUBG account has been banned for 10 years and I've been playing the game since the second season and it's impossible for me to cheat and I haven't done any offense. Please check my account, I'm sure I haven't added files or tampered with the system or any third party cheats, software or games with a hacker, please check my account,
This is my account number: (5161615934)
and this is
The name of the account is: ( 3K | Doonqa )
Band date day was 6/24/2021
And in the investigation system, the band came out on June 23, 2021, and this same date appeared to be a band day and also a band 10 years at the same moment. I wish someone would see my problem without transferring my message to the fake bot

[polar marsh]

Please refer to the private message from @polar marsh for further information, @regal quiver.

[ocean fractal]

No. It doesn't support 90fps.

[formal beacon]

Good night . I have my account, I was in the United Kingdom, and after a while I am trying to return the country to Egypt. I did not find the button to change the country and I tried a lot to change, but I did not benefit from anything. I hope the solution is necessary

[cyan citrus]

The option to change country/region settings is not available for the accounts registered in European continent, @formal beacon.

[formal beacon]

Please help me to change the country to Egypt because I need it urgently

[cyan citrus]

It is unfortunately not possible, @formal beacon.

[formal beacon]

Is it possible for the change button to be available soon?

[cyan citrus]

No information regarding this, @formal beacon.

[proven silo]

hello, my problem is still not solved. I write for popularity, they write for the rating of the game. what are these admins? how to solve my problem?!

I've lost my popularity! no rank!

[cyan citrus]

Sadly, I don't understand that English, @proven silo. You may try to contact the customer service after changing your game language to English through the login menu of the game. Regarding you issue, we unfortunately do not have further information at the moment.

[proven silo]

I asked a question in English. and they write me options for restoring the rank and not the popularity! year you stupid. Is it my fault for the game bug? do something!

[cyan citrus]

Did you change your game language to English before you contacted the customer service, @proven silo?

[night cloak]

Regards, I want to recover my account, I have been unfairly banned, I didn’t know that this player had a hack. We are also 9 people who have taken ban, I don't think anyone knew that this person didn't play fair.
My user name: skin・GOGOSICA
ID: 51265173782

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[proven silo]

do you think for a year I did not think of changing the language and writing? Or how? You haven't done anything in a year! year!!!!

[proven silo]

Is it difficult for you to check the error and correct it by ID? Why do those support if it does nothing?!

[cyan citrus]

I understand that you have been facing this issue for a long time, but sadly we don't have further information regarding this, @proven silo. When we do, we will surely let you know. Meanwhile, please continue with the customer service.

[proven silo]

that tech support gives one answer: how to fix a bug with rank, not with popularity! or you do not understand what I am writing or pretending to be fools, everything is there!

[kind crane]

hello

i need a questoin

i have a very much lag

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @kind crane. Remember to read through #faq before asking questions in the support channels.

[indigo oriole]

Hello I need help my friend was playing a game he plays normally when he comes back to the living room he ends up with 10 friend requests then in 10 minutes it climbs he goes to 20 30 then 40 and all that in about twenty minutes minutes it is currently at 50 friend requests could someone help me please just to know at least what it is

he decided to ignore them all and in 30 seconds he already has 14

[delicate yacht]

Where are you from

[indigo oriole]

France

French

[delicate yacht]

I think it is a glitch

[twilit arch]

@reef plover here

[reef plover]

Hacker

[twilit arch]

it's free clout maybe someone shouted ur boy out on the gram

[indigo oriole]

I think not..

[indigo oriole]

I has only 20 visit in his profile

[flat pollen]

hi i got banned from 10 years and i dont make anything user : FØメAlamdar
please i need the reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flat pollen.

[delicate yacht]

How can I get staff role?

[runic gate]

I can't access the events! Some fix to this?

[cyan citrus]

If you are referring to the Moderator role, please refer to the Roles section of the #735483472432594994 for more information.

[cyan citrus]

Please share a video recording of the issue you are facing.

[near thorn]

HELLO THERE

this is the second day what is the problem ????

[cyan citrus]

We cannot help you with account related issues through the community. Please refer to this response or contact the customer service in-game for further assistance, @near thorn.

[runic gate]

Here

[cyan citrus]

What is your country, @runic gate?

[unique quiver]

hello I am try to apply pubg partner title i am work so hard on it but no one respond if anyone can help me. I am a NA creator streamer thank you .

[runic gate]

PH

[storm flume]

Please refer to subpoint(s) 3.22 in #faq for further information, @unique quiver.

[cyan citrus]

What is the device you are using and from where did you download the game?

[runic gate]

Honor X7, Downloaded it on Google Play Store.

[humble nest]

Good day, my account was stolen, I really need your help in any way, only you can help me, a lot of time and money has been invested in this account, I'm just disappointed and I don't know who else to contact I really need your help, I can give all the information and evidence that I am the owner and can answer any questions related to him, Please, please help me😞.

[cyan citrus]

Can you try to open the guest account or different account and see if you will face the same issue?

[storm flume]

Please contact the customer service for further assistance, @humble nest. Refer to subpoint 5.4 in #faq for further information.

[runic gate]

Okay I'll try.

[unique quiver]

hello I am try to apply pubg partner title i am work so hard on it but no one respond if anyone can help me. I am a NA creator streamer thank you .

[cyan citrus]

You cannot apply for it, @unique quiver. Please refer to this response again.

[runic gate]

It seems I can access it if I log on another account.

[cyan citrus]

Got it! Please try to perform a routine repair of the game from the login menu, @runic gate. If the issue persists, please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[runic gate]

Okay, Thank you for your time. Have a Good Day.

[cyan citrus]

You are welcome, @runic gate!

[runic gate]

Oh it's back, I just relog and it's back. Thank you again.

[cyan citrus]

Anytime. Glad to hear that it worked, @runic gate!

[unique quiver]

hello I am try to apply pubg partner title i am work so hard on it but no one respond if anyone can help me. I am a NA content creator streamer thank you .

[cyan citrus]

Refer to the information provided in #faq sub point 3.22 and refrain from repeatedly sending the same message, @unique quiver.

[primal lintel]

How to apply and get pubgm partner

[storm flume]

Please refer to subpoint(s) 3.22 in #faq for further information, @primal lintel.

[primal lintel]

Doesn’t tell me how to apply tho

[cyan citrus]

You cannot apply for it, @primal lintel. Please refer to the last response again.

[candid elk]

Hi i need some help with my account where I can find someone to help me?

[ornate thistle]

Are PUBGM Partners included in Pubg Mobile Next Star Program or is this something different?

[primal lintel]

Need a admin or someone to go to #pubg-mobile dude spamming 🤣

[junior forum]

Where do I go if I have a brilliant recommendation to make the investigator system a bit better.

[wide void]

You can use #996458713126797405

[junior forum]

@wide void Awesome thank you

[wide void]

Use #discord with complete detail (user id)

[wide void]

What kind of help do you need

[tropic scaffold]

Hi

[scenic granite]

This is for those who create content for PUBG MOBILE. If you are a content creator, you may register by following the link below:

▫️ https://pubgmobile.com/event/nextstar

[scenic granite]

You may talk to support in-game if you're having issues with your account. All general questions can be sent here.

[tropic scaffold]

Assalamualaikum my account fb hacked but not hacker please helped

[mental zephyr]

Hello my name is:oldiraqeman
My account has been banned
Without apparent reason and ihave not violated the terms and.Have not violated the terms and conditions of the game and ihope that my accont will be returend .ilove PUBG and resnect yourPolicy very much.
Please re-activate my account so ican enioy playing again.
This my account:5310561701
Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mental zephyr.

[young compass]

Hello, I have a problem. My in-game has been changed by mistake. Please help. I want to return my account to my country of Iraq. This is my hands, my account is 556488262. Thank you.

[rough drum]

My dears, I am a regular player, I play the game continuously and for long
hours, and suddenly when I was playing the game I was surprised that I was
banned for ten years and this is illegal I hope to look at the matter and
check the matter and you can see my statistics that I am not simple and I
paid money for the game and I cannot recover what I have earned in my
account so please please I beg you and swear to you that I am not a
cheater, just restore my account to me Account ID 5158612317
Character ID: 5158612317

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rough drum.

[young compass]

Hello, I have a problem. My in-game has been changed by mistake. Please help. I want to return my account to my country of Iraq. This is my hands, my account is 556488262. Thank you

[storm flume]

Please contact the customer service for further assistance, @candid elk. Refer to subpoint 5.4 in #faq for further information.

[ashen zenith]

@polar marsh can you check my private message 🥺🙏

[feral forge]

@polar marsh is a bot, it will not reply to private messages.

[storm flume]

Please contact the customer service for further assistance, @tropic scaffold. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Responded to your private messages regarding this inquiry.

[native anvil]

He sent the question with more details in private messages.

[velvet flax]

Hello 👋 i have problem in my account that someone linked his phone number to my account and I can’t get access to my account because of this i have everything proofs that is my account.

[storm flume]

Please contact the customer service for further assistance, @velvet flax. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Hello my name is: M5〆ＳａｙＫｏ
My account has been banned
Without apparent reason and ihave not violated the terms and.Have not violated the terms and conditions of the game and ihope that my accont will be returend .ilove PUBG and resnect yourPolicy very much.
Please re-activate my account so ican enioy playing again.
This my account:5802099142
Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[frank surge]

Why 140 days above? I thought you could change back in 60 days tf

[storm flume]

Please contact the customer service for further assistance, @frank surge. Refer to subpoint 5.4 in #faq for further information.

[kind lynx]

I don't know what to do please help

[true lava]

I have a problem with the period of noticing safety, when it ends, it will be renewed again

[cyan citrus]

Please add details about the issue you are facing.

[plush plaza]

Hello my account got hacked I tried everything but nothing help.

[storm flume]

Please contact the customer service for further assistance, @plush plaza. Refer to subpoint 5.4 in #faq for further information.

[true lava]

@cyan citrus

[cyan citrus]

How may we help you, @true lava?

[plush plaza]

Is this real?

[vagrant tulip]

No, This is a scam. Please report it in #discord

[plush plaza]

Oke thank you

[storm flume]

Please do not use languages other than English, @jolly cedar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[latent hare]

I need assistance in changing my region from France (Europe) to Pakistan. Can anyone help me with a solution. I am unable to make purchases now.

[cyan citrus]

You can change your country/region settings from the Account settings of the game. Keep in mind that you cannot change your country to somewhere where you are not physically located and the option to change country/region settings is not available for the accounts registered in European continent, @latent hare.

[latent hare]

I have not registered my account in European Region. I just changed it to france two years back but can’t change it back to Pakistan.

[cyan citrus]

Is the option to change country/region settings unavailable for you, @latent hare?

[latent hare]

There is no such option available

[cyan citrus]

Then you cannot change your country/region settings, @latent hare. Please refer to my previous response again.

[latent hare]

Will this option be available in near future? I am really stuck there. I can’t even buy UC.

[cyan citrus]

No information regarding this, @latent hare.

[obsidian gull]

How can I fix it

It's give me a fake bing

[true lava]

@cyan citrus I have a problem with the period of noticing safety, when it ends, it will be renewed again And I can't get rid of it

[latent hare]

Is this fake or valid?

[scenic granite]

@latent hare Fake. Make sure you unfriend them immediately if you accepted friend request.

[latent hare]

Ok

[native anvil]

This is a scammer, please refer to the announcement in #735483472432594994, @latent hare.

[latent hare]

Okay

Thanks

[native anvil]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[cyan citrus]

What do you mean by that? Could you please elaborate?

[cyan citrus]

This should be an issue with your internet connection. Please switch to a more stable internet connection.

[remote sorrel]

My account has been banned for checking files and I have been disabled more than once and no error has been found and I have been disabled for more than a day when I was playing a rating in Europe, please compensate me. MY ID :5434178725

[polar marsh]

Please refer to the private message from @polar marsh for further information, @remote sorrel.

[fleet wigeon]

Bruh you were 🤏 this close 😂 loosing your account. Good that you acted nicely.
Never share your email to others.

[glacial cargo]

hello, I can't change my country, there is no option to change it in settings

[latent hare]

I noticed when he asked OTP, i was like why on earth operator needs my OTP😂

[brisk mirage]

Hy all

[cyan citrus]

The only recommended way to make purchases outside the game is through https://www.pubgmobile.com/pay.

[cyan citrus]

The option to change country/region settings is not available for the accounts registered in European continent.

[brisk mirage]

Ok thx, i undestrand

[glacial cargo]

Why? Please help :(

[cyan citrus]

We cannot help you with this, @glacial cargo. If the option is not available for you, you cannot switch your region.

[obsidian gull]

When I changed my internet and opened the game I found this massage

[obsidian gull]

And still fake bing

[cyan citrus]

You cannot rejoin the match if you were disconnected for a long duration, @obsidian gull.

[obsidian gull]

How I can fix it?

[cyan citrus]

You will need to start a new game if you were disconnected for too long, @obsidian gull. You cannot rejoin your previous game.

[storm flume]

Please do not use languages other than English, @steep raptor. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dusty heath]

Is it possible to pay uc with paypal account on ios?

[wide void]

Unfortunately it’s not possible I guess

[ornate shore]

Hello! About two years ago I played on an account under the nickname Qmiri, after which I deleted the game, I didn’t remember either the password or the number / email. When I re-entered the game, I logged into my account through Google Play Games, after which it turned out that this was the wrong account! I tried to go through Twitter - wrong, through Facebook - wrong. Lost my original account. Perhaps I registered it by mail and password (which I don't remember). Now, thinking, I came to the conclusion that it is registered to my email address (the profile avatar in the game is my recent profile avatar in Google Play Games, therefore there is synchronization between them), but when I log in through Google I go to the wrong account.
I have full access to my Google account, my email. Please help restore the original account.

[storm flume]

Please contact the customer service for further assistance, @ornate shore. Refer to subpoint 5.4 in #faq for further information.

[viral remnant]

Why is there not any guaranteed items on premium crates anymore?

[jade stag]

Hi my name mahmoud my account has been I got banned For 10 years for no reason as the account was not working when it was banned and I do not use any things to cheat or any other means and also play on the main emulator from the company

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jade stag.

[wide void]

You can provide your feedback in #996458713126797405

[primal lintel]

Gotta report a dude for claiming to be ten cent in the discord

[primal monolith]

Hi my name is Dhairya my account just got hacked like 1 month ago and form customer service they are not taking seriously considering my application plz help me forward and it happened my friend as well

[tulip atlas]

Im facing the problem recently of not being able to log into my account. Not only me but my friends too. I logged out of my account and neither my twitter nor my Facebook are logging in

[wraith belfry]

.

[viral remnant]

how come when you change your name, you can't change it back to what it was even if it's not taken?

[viral remnant]

but im asking why was it changed?

[round estuary]

Hello. I just played map 3 and died 3 times in a row. Then I was blocked from entering the Metro for 3 days, for unauthorized transactions. What are unauthorized transactions? I just played. A friend gave me level 6 armor and that's it. Can you unlock it?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @round estuary.

[feral forge]

Are they inside our Discord server? Otherwise, you may refer to the announcement in #735483472432594994 instead.

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues. If you are unable to fulfill their requirements, they will not be able to proceed with your request.

[feral forge]

Could you please elaborate your issue by providing us video recordings of your issue?

[primal lintel]

Yea

[feral forge]

If this is the case, feel free to create a post in #996546243859853424 regarding this and in compliance with the channel’s pinned instructions.

[feral forge]

Can you please provide us the user’s DUID?

[primal lintel]

1036360380873703509

Should b dis

[feral forge]

Unable to find the user in our server.

Can you please check the mutual server with the user?

[primal lintel]

Must’ve left

[feral forge]

No. If you have provided the correct DUID, they have never joined the server. Did they send you a friend request and you accepted it?

[primal lintel]

No they was in here to do it

Didn’t never accept a friend req

[feral forge]

By the DUID that you have provided, it shows that the user has never joined our server. In this case, since we are unable to assist with behavior outside of our Discord server, please consider blocking or reporting the user to Discord instead.

[primal lintel]

Ight

[primal monolith]

Bro I have provided everything to them and still no response

[kindred bough]

Need optimization settings

I have i7 , 12th F , with rtx 3060

[bronze hull]

Hello
I had a problem which is that I exceeded the daily minimum to send the verification code how long do I have to wait for me to be able to send a code
Knowing that the last verification code was sent to my Gmail at 6 PM

[primal monolith]

Hello
I am still trying to figure out how can pubg help form account hacked and I had provided them every single thing that they ask for and still not getting reply back it's disappointed me and if my account was new or something I forget about that but not I have spend many dollars in this game pubg customer service should improve

@polar marsh <@&639889499718942720> <@&481161015728406538>

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[bronze hull]

@native anvil

[native anvil]

We cannot help you with compromised accounts through the community in any way, @primal monolith. You may try the different options available in the customer service FAQ to connect with a customer service representative.

[primal monolith]

It's not working sir please if you have power I need help I cant just leave this topic

[cobalt bane]

Hi I had a problem on my gyroscope, my iPad has updated to iPadOS 16.1
And I can’t use my gyroscope after I updated my iPad to 16.1
Is there any way to so solve it ?
Thanks

[feral forge]

Please try again tomorrow or after 24 hours.

[feral forge]

We are only volunteers to moderate this Discord server and to provide community support here in this channel. We are unable to assist players with account related issues here through the community in any way. You have already been responded to multiple times, please refrain from repeating the same question.

[primal monolith]

Then give me a person who can I talk about my topic

I need to get a valid answer

[feral forge]

Have you tried to perform a routine repair, restart the device or reinstall the game? Do you have any idea if there are other players facing this issue with the same device and version?

[storm flume]

Please contact the customer service for further assistance, @primal monolith. Refer to subpoint 5.4 in #faq for further information.

[cobalt bane]

Ok I’ll try thanks

[astral trail]

I don't see the premium crate in the shop.. is that normal?

[cobalt bane]

Hi I have been reinstall the game

but the gyroscope still isnt working

[feral forge]

Feel free to create a post regarding this in #996546243859853424 in compliance with the channel pinned instructions.

[feral forge]

It should usually be available after the Custom Crate ends.

[storm flume]

Please do not use languages other than English, @quasi sedge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[placid cliff]

Peace be upon you, the change country button is hidden. I cannot change the country. How do I solve this problem?

[native anvil]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[placid cliff]

Does this make sense why there is no solution to this problem?

[sleek raft]

European laws brother, there is no solution for this one

[dusky oyster]

Please unban someone logged into my account and then he banned it for no reason and I want you to unban pleasee

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusky oyster.

[vast gorge]

Hello

Your account has been banned for 7 days, due to the illegal top-up actions detected from your account. Top-up and transaction from unofficial channels involves illegal behavior, which is harmful to the account safety and game environment. We will take action to Notice
deduct the illegal top-up amount from your account follawing the end user license agreement. The new top-up will also be counted in the deduction until the total illegal top-up amount has been deducted. Please follow the EULA and maintain the fair game deducted. Please follow the EULA and maintain the fair game
environment together.
unlocks on: 2022/11/03 05:38:34
Customer Support Email: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vast gorge.

[fringe torrent]

Hello my friend, my account has been blocked for 10 years. I don't know why. They gave me the reason for violating the user agreement, but I did not commit any violation, except that I ran the game on another emulator. Please help. id5380885325 I hope you reset the account to me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fringe torrent.

[wild wasp]

I got b@nned for 20 minutes in the TR region-specific event section. Links found in the event take us to an external site (For event share: Instagram/Facebook etc). For this reason, I think it may be related to the game disconnection when I click to share the event to social platforms. Devs are continue to added unfairly b@ns. Pubg mobile poor quality game is on its way to becoming one.

ID:5833256614
Region/Server: TR / Europe
Device: Emulator
Connection: Ethernet 100 Mbps

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wild wasp.

[pseudo tinsel]

Hi, i have a question about voices.

I leave in France, but i would like to get bresil voice pack. Is it possible to get it ?

I have been to portugal one week and i got the portugal voice pack, so if i wan bresil voice pack do i just have to connect to pubg mobile from brasil ?

Or does it come from country flag ?

[chilly spade]

Regional vouce packs are acailable to people who are from the region.

Unfortunately, you can't get it because you dont live in Brasil.

[steep cloak]

Hi

they hacked my account and i have no connection how can i get it back

there is an undo feature via the link and can you teach it please

[gusty dagger]

I usually play with auto matching on, last night one person kept coming as my random teammate multiple times, his gameplay was suspicious and I reported him through in game report feature, even tho I reported him he still showed up in my next match as my teammate (No intentional teamup) and i cant leave match on spawn island due to match merit penalty (in game feature), 10 mins into the game and the suspicious dude got disconnected and after match i got a message saying that he has been banned for 10 years, I played couple of more matches and after a while I went to sleep , when I opened game now I realized that I have been banned
I have video evidence of my legit rank grind as well as screenshot proof that 4 matches were played in which that person was my random teammate as well as the time when i reported him
this ban is totally unfair it hurts the honest players who keep the game clean by reporting people
I'd like my ban to be removed please
(in this season i have reported a total of 8 people which were my random teammates and 7 of them have been banned)
Thanks❤️

my stats
Rank Ace dominator 22 star, Leaderboard rank 1500
ID: 5138848696
Region: middle east
Device: PC (Azeron+ mouse)

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @gusty dagger.

[storm flume]

Please contact the customer service for further assistance, @steep cloak. Refer to subpoint 5.4 in #faq for further information.

[lunar hollow]

Hey if anyone can help at all that would be great. So my friend got scammed of his account and they changed his twitter login, and his email. He was able to get into it through Facebook. Last night, he contacted customer service through pubg however, the hacker has disconnected his device from his account so he can no longer access it at all. Is there any way at all he can get his account back? Perhaps there’s an email for pubg support or something?

[ebon drift]

Thats exactly why im here too... I cant log in it ask me to verify code from mobile and its not my number they they trying to unlink my google play social but i cant get back my account i have all the receipt uc purchase photos and more i need help please.

[storm flume]

Please contact the customer service for further assistance, @ebon drift. Refer to subpoint 5.4 in #faq for further information.

[lunar hollow]

Same thing happened to my friend. It’s sad because they just don’t seem to help in getting it back

[ebon drift]

I already talked to costumer service, I sent them everything they asked me to send, and they said that i need to send more things but didn't explained what! I cant open the conversation again to ask

[native anvil]

Please reach out to the customer service so they will be able to help you with this, @lunar hollow. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[lunar hollow]

Yeah. It’s my friends account not mine, I’m just trying to help him. Is there any email or something to contact customer service out of pubg? Because he cannot get into his account to contact them

[ebon drift]

Yasser there more ways to contact them ? Mail or something again i cant open conversation again i invest a lot of money on my account and i got all the proofs why is it so hard to get whats belong to me

[native anvil]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game. The e-mail is only meant for general queries, not account related issues.

[lunar hollow]

It’s worth a try, so thank you!

@ebon drift I can’t send links here but I can send you a link to website which you can try report it there too

[ebon drift]

i cant open the conversation again they didnt explained what they needed .

[cyan citrus]

This is not something we can help you with, @ebon drift. Please keep in mind that moderators of this Discord server are not affiliated with the customer service.

[ebon drift]

👍

[grim bison]

@native anvil bro what's not related to pubg mobile in that pic ?

[grim bison]

@static sleet @celest shadow any help ?

[ashen lintel]

@cyan citrus send support team mail

[reef cedar]

I got banned for 10 years and you said that i modified the game code or data..But I didn't..I played for a long time today (31/10) and all my matches were normal FPP ( N.B : I rank in TPP mode by the way ) and for achievements like chicken craver or dominator not for ranking or K/D ratio or any logical reason that would make me cheat..I didn't download any thing on my phone for about 3 month ago or did any thing unusual today..I'm very upset about what happened and i expect that was by system error or something like that and will resolve and unban my account ASAP..I need you to know that PUBG is a game i loved and played it "fairly and honestly" from season 3 until now..Im a player that playing pubg every single day from i started..minimum 5 or 6 hrs daily..Achiever that achieved about 8800 achievements points and an investigator..Lvl 81..all seasons with normal K/D ratio..normal ranking points..Know 90% of info. about this game..I loved this game cause it is a good place to communicate with friend and make a new ones..I hope that mistake would resolve ASAP Thanks for your efforts. ID : 5251395490..If you still insist on this penalty i think it's my right to see how i breaked the game rules (video)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @reef cedar.

[cyan citrus]

The e-mail for the customer service is [e-mail].

[ashen lintel]

ok

[ashen lintel]

Another one with promixa beta send this one

[cyan citrus]

This is the only e-mail for the customer service, @ashen lintel.

[night cloak]

What;does this mean?

[cyan citrus]

It means that you can receive this title if you will manage to be in top 100 in your region until the start of the first day of the week, @night cloak. Results are calculated every Monday at 00:00 (UTC+0). The top 100 players of each region will earn titles that last for a week, starting at 1:00 (UTC+0).

[granite ferry]

@native anvil I got banned for 10 years and you said that i modified the game code or data..But I didn't..I played for a long time today (31/10) and all my matches were normal FPP ( N.B : I rank in TPP mode by the way ) and for achievements like chicken craver or dominator not for ranking or K/D ratio or any logical reason that would make me cheat..I didn't download any thing on my phone for about 3 month ago or did any thing unusual today..I'm very upset about what happened and i expect that was by system error or something like that and will resolve and unban my account ASAP..I need you to know that PUBG is a game i loved and played it "fairly and honestly" from season 3 until now..Im a player that playing pubg every single day from i started..minimum 5 or 6 hrs daily..Achiever that achieved about 8800 achievements points and an investigator..Lvl 81..all seasons with normal K/D ratio..normal ranking points..Know 90% of info. about this game..I loved this game cause it is a good place to communicate with friend and make a new ones..I hope that mistake would resolve ASAP Thanks for your efforts. ID : 5251395490..If you still insist on this penalty i think it's my right to see how i breaked the game rules (video)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @granite ferry.

[pulsar lantern]

When PUBG Mobile will support 90fps on iPad Pro M2 2022 ?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @pulsar lantern.

[cyan citrus]

Please contact the customer service in-game for further assistance with compromised accounts and do not include your personal information in your messages.

[slim fox]

@cyan citrus i can't contact in game customer service please help me.

[cyan citrus]

We cannot help you with compromised accounts through the community, @slim fox.

[night cloak]

I’m top 58 in my region and still didn’t get the title

[cyan citrus]

You will receive it on next Monday if you manage to stay in the top 100 in your region, @night cloak.

[night cloak]

Oh alrigjt ty

[cyan citrus]

You are welcome, @night cloak!

[timid berry]

Hello, I want to know the conditions for Arab talents..

Where do I find her?

[feral forge]

Feel free to join the MENA server via subpoint 3.1 in #735483472432594994 for further information in this regard.

[storm flume]

Please do not use languages other than English, @burnt ice. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tame terrace]

How can i get tournament room card?

[cyan citrus]

Please refer to this if you are looking for support with commercial tournaments, @tame terrace:

#questions message.

[slim pasture]

If I make a report on Tim and confront us, where do I go? pmco esl He was using a hacker

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @slim pasture. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[dense bramble]

Why does scope and peek keeps glitching in TDM??

[cyan citrus]

Please share a video recording of the issue you are facing, @dense bramble.

[ebon drift]

Need help please i dont know where i can find it i watched videos but those dates not correct

[upbeat pumice]

if bgmi and pubg mobile is ban in INDIA so how others are playing without vpn on mobile ? i have seen many those are playing older fero version

also i have seen some time camera is stuck in tdm when i inspect any player ( team mate while room tdm )

lots of users are selling pubg mobile illegal files and using paid hacks how it is possible ?

[cyan citrus]

It is your own responsibility to find required information as you are the owner of the account. We cannot help you with this.

[ebon drift]

Just guide me bro i didnt ask for something else

[cyan citrus]

Please continue with the customer service.

[ebon drift]

Thank you.

[cyan citrus]

Please share a video recording of the issue you are facing.

[cyan citrus]

Please report cheaters directly through in-game using the built-in report feature or the customer service. You may also submit a report through https://bit.ly/3uDSJZv. You may report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[silent hollow]

Hi

i wana help ! @celest shadow @static sleet

I activated two-factor authentication and could not get my account back!

[junior birch]

Please contact the customer service for further assistance, @silent hollow. Refer to sub-point 5.4 in #faq for further information.

[silent hollow]

I don't understand

[static sleet]

Please contact the in-game customer service for further assistance with compromised account issues, @silent hollow. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

The moderation team in this server is not affiliated with the customer service, hence, we are unable to assist in any way with account-related issues.

[silent hollow]

u mean this ?

[static sleet]

Please refer to these instructions. Contact the customer service via your PUBG MOBILE game application.

[faint juniper]

My PUBG account has been hacked by hacking my Facebook account and now i can't login to either of them.. I have all the evidence that proves the account is mine not the hacker who uses it now like payment messages or anything.. Please help me

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @faint juniper.

[faint juniper]

I contacted them alot but they didn't help me and i can't login to my account

[cyan citrus]

We are not affiliated with the customer service, so we cannot help you with compromised accounts in any way. Please continue with the customer service, @faint juniper.

[faint juniper]

Is there any other way other than customer service like email or anything else?

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game, @faint juniper.

[faint juniper]

Ok thanks

[cyan citrus]

You're welcome!

[half cosmos]

Hello i need help

[cyan citrus]

Hello! How may we help you, @half cosmos?

[half cosmos]

When I reset my account password by phone and put a new password. It gives me a message that the password is incorrect

[cyan citrus]

Try to put a password without any spaces and special characters and put password that contain both upper and lower case letters with or without a combination of numbers, @half cosmos. If the issue persists, please reach out to the customer service in-game for further assistance.

[half cosmos]

How do I contact them, they don't answer

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @half cosmos. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[half cosmos]

spent a lot on the account and I want to login by phone and I can't change the password and no one answers

I

[cyan citrus]

Please wait patiently for a response or try to use the password the way I have mentioned above, @half cosmos.

[storm flume]

Please do not use languages other than English, @elfin jewel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[elfin jewel]

When will the 90fps option be enabled in Nubia Red Magic 7?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @elfin jewel.

[keen musk]

Goog night guys... Can any body tell me when the 90FPS get to nobia redmagic 7..??

[cyan citrus]

Refer to my above response, @keen musk.

[quasi ledge]

Hello i have a problem, pubg asked me for my UID by DM on twitter but the message option is disabled, what can i do?

[celest shadow]

Feel free to send your concern in #copyright, @quasi ledge and @tepid ore.

[tepid ore]

#copyright is disabled for us for some reasons 😅 I can't send message there

[celest shadow]

You may send a message there once the channel is reopened.

[fading mural]

Greetings, I ran into a problem that my Apple ID seems to have flown off the program to which I linked it, namely PUBG Mobile, in fact, in the settings it turns out that it has been linked since May, but when I try to log in, they ask me to create an account, I I had 8 Iphone, after that I bought 13 and from there it stopped coming in, I tried to go back from 8, but the same problem, could you help me? I can provide you with all the evidence that this is my account, please help me get my account back.

My Tik Tok account - 05_agressor

id - 5143134685

[south sun]

How can I repeat someone by his id I’m sure that they are cheating he killed me from 400 meters no scope w m762

[dry vortex]

How Fix This

[south sun]

Did you bought the account ?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @south sun. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[royal ether]

Im a conqueror player in bgmi .. i moved from bgmi to pubg mobile to get competitive lobbies. I have played some classic matches and my tier is silver and obviously I will get bot lobby but after 8 kills in that match I got a notification that you are under investigation. Fix your ban pan system. I want to play the scrims!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @royal ether.

[dry vortex]

yes

[storm flume]

Please contact the customer service for further assistance, @fading mural. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Please be advised that the only recommended way to make purchases is through https://www.pubgmobile.com/pay. If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game.

For more information regarding this, please refer to the following announcement or reach out to the customer service in-game for further assistance.

#news message.

Please be advised that buying/selling/trading account is against the terms of service of PUBG MOBILE, @dry vortex.

[dry vortex]

I didn't buy it it's just a gift from a friend of mine

[pseudo tinsel]

If we leave for example in France and we use vpn to play "from brasil" is it possible to unlock brasil voice pack ?

[harsh zephyr]

(Im teammate 2)Welp this is the last time im ever going to team up with russian randoms again. (Context this russian kid stood behind the lines and waited when we were knocked to kill the enemies then after that he waited for us to bleed out to loot us because of this i lost most of my items, i dont know his id but his name is on the screen the 4th player)

[rotund finch]

I have been playing and was banned for ten years without reason and I did not use cheat programs or modify game codes or files with my account level 83 and it is impossible for me to run any cheat programs as shown in the video ID:5284927961

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rotund finch.

[severe flare]

hello, my account was stolen, can you please tell me how to recover it? I haven't logged into the game for over 6 months I'm trying to log in via email but it says I need to confirm the number,

[storm flume]

Please contact the customer service for further assistance, @severe flare. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

VPN usage is not recommended as it can put your account at risk of getting suspended. If the voice pack is not available for you through your in-game events, you cannot unlock it.

[storm flume]

Please contact the customer service for further assistance, @harsh zephyr. Refer to subpoint 5.4 in #faq for further information.

[quaint sonnet]

Hello, My facebook accoınt got stolen which my game only atteched to, i can't login to it please help

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game, @quaint sonnet.

[quaint sonnet]

@cyan citrus i tried to contact them and they responded that i need to verify with my id. So I did but they suddenly suspended my account. I made purchases with that account. I had lots of skins and a character. Is there any way to get my account back?

[cyan citrus]

It is your own responsibility to secure your login methods and it is always recommended to connect more than one login methods to your PUBG MOBILE account, @quaint sonnet. We unfortunately cannot help you with account related issues through the community. Please continue with the customer service.

[quaint sonnet]

Ok, thank you

[cyan citrus]

You are welcome, @quaint sonnet!

[safe knot]

Hey, how does one contest a ban on account that is incorrect?

[cyan citrus]

Could you please elaborate, @safe knot?

[safe knot]

So I bought a new phone and I tried to login with my account on the new device, however my account is now banned for 60 days with the reason that I used modification tools despite never using such apps. This is unfair and could possibly lead me to quitting the game.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @safe knot.

[jagged vigil]

@cyan citrus

5443720273

The reason for the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jagged vigil.

[hazy willow]

Helio,PUBG Team I have been playing PUBG MOBILE on android phone since the very first day
Recently my account got banned in between the match for no reason. There
were no 3rd party app running in the background nor did i violate any rules
of conduct. I was banned incorrectly, there must be some gitch error in
the banning system. I request you to kindly review my account and unban it
as soon as possible.
Character id soroteected

Character UID : 61380090612

PUBG NikeName ,K๛N・Romio๛

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hazy willow.

[lime pawn]

can a mod or community manager please assist me?

[fading mural]

Greetings, I ran into a problem that my Apple ID seems to have flown off the program to which I linked it, namely PUBG Mobile, in fact, in the settings it turns out that it has been linked since May, but when I try to log in, they ask me to create an account, I I had 8 Iphone, after that I bought 13 and from there it stopped coming in, I tried to go back from 8, but the same problem, could you help me? I can provide you with all the evidence that this is my account, please help me get my account back.

My Tik Tok account - 05_agressor

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lime pawn. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service for further assistance, @fading mural. Refer to subpoint 5.4 in #faq for further information.

[severe flare]

I don’t understand (

[cyan citrus]

What is it that you don't understand, @severe flare?

[lime pawn]

so is there no way to get your account unbanned even if you are innocent and did not do anything wrong?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lime pawn.

[zenith shard]

Hi, I have a issue with receiving the gifts from my Teamplayer ( failed to send gifts the target has blocked you ) and how I know i didn't do anything, this issue is for about 3 months now!
My ID 51464497365
Device Asus Rog Phone 5
Server EU

Teamplayer ID 51606022760
Device Xiaomi 12T Pro

In opposite way is everything ok, i can send gifs to my Teamplayer but from the same Teamplayer i cannot receive nothing. Can you see what is the problem? Thx

If you need something else let me know 😌

[night cloak]

Hello PUBG Team I have been playing PUBG for a very long time now since a long time, Recently my account was banned for no reason at all. Today when I tried to log in it gave me an error like, You have been reported for suspicious activity, I did not violate any rules, nor was there any 3rd party app running in the background.
I request you to unban my account as soon as possible
PUBG Name: Gin69x
Linked with google.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[native anvil]

Please refer to the answer here:
https://discord.com/channels/393088095840370689/1020344007798292580

If the issue is not resolved, Feel free to submit a report regarding the issue using #996546243859853424.

[zenith shard]

@native anvil thanks for quick reply, we will try that,

[fluid sandal]

HOW TO REPORT PEOPLE THAT TEAMING UP IN SOLO MATCHES?

I HAVE REPORT 4 PEOPLE NOTHING HAPPENED

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @fluid sandal. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[final mauve]

Can someone help me with this issue please? @cyan citrus @native anvil

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @final mauve.

[vernal hatch]

Asalamualikum

[final mauve]

any assistance from the mods? It is only a temporary freeze, you can check all the logs. I have not hacked or used any tools which are against the TOS.

[native anvil]

Hello, how can we be of assistance?

[vernal hatch]

Sir G m famous hona chahta ho 😔

[edgy grove]

Helio,PUBG Team I have been playing PUBG MOBILE on android phone since from 4yrs ago the very first day
Recently my account got banned in between the match for no reason. There
were no 3rd party app running in the background nor did i violate any rules
of conduct. I was banned incorrectly, there must be some gitch error in
the banning system. I request you to kindly review my account and unban it
as soon as possible.

Character UID : 5229614897

PUBG Name : RTsxNINJA

[polar marsh]

Please refer to the private message from @polar marsh for further information, @edgy grove.

[native anvil]

We cannot help you with account related issues through the community. Please contact the customer service in-game for further assistance, @final mauve.

[zenith shard]

@native anvil hey, me again and I want to say your suggestion is working, we are able to send and receive popularity gifts again. Thx a lot bro, really appreciate it ❤️

[final mauve]

And the in-game service is also not helpful as you only get automated messages. So that begs the question, if you have a legit reason who can you go to? And I will probably get muted after sending this message.

[true lava]

@cyan citrus

I used the double space transcriber to get a week's ban, but I got 60 days. Is there a solution to reduce this time?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @true lava.

[final mauve]

have the same issue

but i did not use any third party apps

[polar marsh]

Please refer to the private message from @polar marsh for further information, @final mauve.

[visual bramble]

and as expected I was muted from the server.

[pseudo marsh]

Hello. I don't know how to explain my problem, I will tell you as much as I can. They said that you are the most authorized person in Pubg mobile. My account was suspended for 30 days but I think it was unfair. A person from the flag said he wanted to play with us, but we didn't know it was cheating. I died early during the match, then I started watching the boy coming from the flag, I got suspicious and informed him, I decided not to play again. It's our joint decision with my friends. Player ID 591327158. You can view my career results. I base the opening of my account. I hope you can help with understanding. I want to buy the new m762 and groza gun in the game, but I can't log in to my account.

There are people who really need it. Why can't we get quick help? We enjoy playing this game and make financial investments at the same time, but why is it bad when it comes to communication?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pseudo marsh.

[tidal sky]

I have been sending to you via the Google document link to register my device model and in game support for the 90fps option to be supported in my device and there is no response!
My phone is a Lenovo legion Y90 model number L71061
I have had this phone for more than 4 months and till now there is no support, this is a frustrating issue and limiting us for using new phones and enjoying them and forcing us to keep playing with our old supported devices!
How come this issue is only in PUBG mobile while on other FPP competitive games the option for higher FPS is available immediately after any new phone launches because they depend on the specifications of the devices rather than a special unlock this feature for limited devices here in PUBG!!!!

[fossil pendant]

Hi my account has been stolen
My Id 5181379473 what i should do to get it back please help ??

I have purchase history and i have pics of my account

[storm flume]

Please do not use languages other than English, @unkempt jay. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @fossil pendant. Refer to subpoint 5.4 in #faq for further information.

[fossil pendant]

Thanx for you
But i cant access to my account because Secondary Verification

[cyan citrus]

How may we help you?

[fossil pendant]

Hi can recover my account .has been stolen

But i cant acces to my account

[cyan citrus]

If you are unable to access your account, you may use the Help option located on the right side of the screen on the login menu to contact the customer service. Please keep in mind that there is nothing we can do to help you with compromised accounts other than to redirect you to the customer service.