questions

[wide void]

Via joining Pubg mobile esports server here #community-news message

[neon otter]

I dont want to text a bot, I need a human tech support to respond

[wide void]

I am sorry I âm not aware of such email

[neon otter]

[e-mail]

Is this not an email to pubgm

It's posted on the Google Play store when you scroll down on the pubgm app, but when I email them, it's reported as spam and that the inbox is too full to receive anymore emails

[green agate]

There is nothing we can do about that through the community unfortunately.

[neon otter]

Do you know of another email to reach support? Or do I keep sending emails to that address until it tells me it went through and the mailbox isn't full

[green agate]

There are no other email addresses.

[low thunder]

yea no pubg customer support bots are useless always have been
we need actuall people to respond and assist us

[chilly spade]

Customer support reaches to you when you can't find help in the auto answers.

[heavy vortex]

how do this new lucky card system works? it says it changes everyday on opening the spin but since start it's the same card.. history is blank🌚

[magic sorrel]

Hey any one there?

Pmco south asia
how much teams can be Qualified for next round?

@green agate

[green agate]

This will be listed in the PMCO event rules page.

You may use the PUBG MOBILE Esports Discord server for further assistance with PUBG MOBILE Club Open: https://discord.gg/esportspubgm

[radiant hornet]

Hello i am looking for tutorial how to put logos in observer mode . Is it somewere on internet ?

[night cloak]

Hello i need help

@glossy bobcat

Someone havked my account

Hllo anyone can help me out

[green belfry]

Yoo, the apk in Pubgm website is .32 bit or .64 bit

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @night cloak.

[mossy gorge]

Hello, my account has been banned, and I did not use any cheating software. Why did my account get banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mossy gorge.

[sturdy hollow]

hello is there a way to get rid of the two grey lines above and at the bottom whenever i adjust my resolution and i get rid of it my layouts doesn't work and when i re assign them they don't work

[deft rose]

hey pubg my pubg account is hacked and I couldn’t get help inside the game ho must I talk ?

[deft rose]

Hello, my account is hacked and linked by someone else social accounts but i have all the Bills whay i not getting help?

I paid over 100,000 for this game, why not receive the required support

[clear horizon]

my account git banned i want someone with me to understand why i got ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @clear horizon.

[upbeat chasm]

Peace, mercy and blessings of God be upon you. My account has been stolen and the thief has linked a phone number. I want help as soon as possible

[storm flume]

Please contact the customer service for further assistance, @upbeat chasm. Refer to subpoint 5.4 in #faq for further information.

[upbeat chasm]

I want to contact one of the customer service after weighing you

[storm phoenix]

What top per region gets to PMCO group stage?

[cyan citrus]

You may use the PUBG MOBILE Esports Discord server for further assistance with PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @storm phoenix.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @upbeat chasm.

[upbeat chasm]

With your permission, can you help?

[cyan citrus]

We cannot help you with compromised accounts through the community, @upbeat chasm.

[upbeat chasm]

Can I talk to you privately and try to help me in doubt?

[cyan citrus]

No. As mentioned earlier, we cannot help you with this, @upbeat chasm. Please continue with the customer service.

[upbeat chasm]

I mean, there is no solution to this problem

I swear to God, I spend a lot on the account, and they tried to make me happy

[cyan citrus]

Your account security is your own responsibility. You should never share your login information with anyone and take necessary steps to keep the account secure. If your account has been compromised, the only way to seek help is through the customer service. Please avoid being persistent after you have been answered, @upbeat chasm.

[upbeat chasm]

How do you contact customer service?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @upbeat chasm.

[upbeat chasm]

What is the sub-point?

[finite flame]

Possible intensities please 51691004635

[wide void]

Please avoid spamming and elaborate

[rigid gull]

hello guys,i play pubg 2 years ago and i can't login now in,does anyone can help me?

[cyan citrus]

Please add more precise details about the issue you are facing when trying to open the game, @rigid gull.

[gloomy patrol]

Hello, so its been 2 minutes since i closed my device midgame, turned it back on came to pubg it says restart game did it and then doesn’t show me the rejoin game thing maybe fix it please, got this bug alot in the past, maybe make the rejoin game like other pc games when they disconnect from a rank like csgo or valorant, once you disconnect from the game and the rejoin thing shows up even if i press no and i restart my game again i should get the rejoin game thing please, thx

[cyan citrus]

If you have intentionally or mistakenly selected No in the rejoin pop-up menu after restarting the game, you will not be able to rejoin the game again. However, if you would like this to be changed, you may provide your feedback regarding this through the #996458713126797405 channel in compliance with the channel's guidelines, @gloomy patrol.

[gloomy patrol]

Also is it possible to add 90 fps option to my device, my device supports 120 fps, 120 hz screen “Ipad pro 12.9 2017” i get the 120 fps option in other fps shooting games like standoff, critical ops

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @gloomy patrol.

[gloomy patrol]

Okay i understand but most of the time i didn’t press no option, disconnected from the game maybe for around 5 mins max i open the game again it doesn’t show me the rejoin game

[gloomy patrol]

Thx

Does this mean pubg id number ? The numeric user identification of your PUBG MOBILE account

[cyan citrus]

If you believe this is a bug from your side, you may try to perform a routine repair of the game from login menu. If the issue persists, you may submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines. Also, be advised that if you will be disconnected for too long, you will not be able to rejoin the match again.

[cyan citrus]

Yes, your PUBG MOBILE numeric user identification can be found in your account profile.

[gloomy patrol]

Okay thx

[cyan citrus]

You are welcome!

[fringe cave]

@cyan citrus Sir Please Help

[leaden echo]

@cyan citrus @static sleet pls can you help me with something regarding pmco games

Our teams points weren’t counted do you know why?

[cyan citrus]

You may use the PUBG MOBILE Esports Discord server for further assistance with PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @leaden echo.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fringe cave. Remember to read through #faq before asking questions in the support channels.

[fringe cave]

@cyan citrus Sir See This Update

But Now They Removed Increase EXP Why???

[rigid gull]

When i open pubgm i want to login with play games when i click on my mail on play games it give me to make my new character

But before 2 years i have acc with so much skins

[cyan citrus]

It means that either you are using a different login method or the linked login method was removed from your PUBG MOBILE account. For further assistance with this, you may try to contact the customer service in-game, @rigid gull.

[cyan citrus]

I don't understand your concern. Please elaborate.

[fringe cave]

Sir Open Pubg Webiste And Check This Update

in Security Center

Now They Only SHowing Frozen Match Broadcast

[nimble trellis]

Hello, I linked my account with Facebook & game play, plus I linked with a third verification email. Now I want to add my phone number but when I add the code it refuses to add the number. Note I logged in with the email now. Please help

[nimble trellis]

@cyan citrus please help

[cyan citrus]

What is the issue you are facing after you enter the code, @nimble trellis? Could you please share a screenshot of the issue?

[nimble trellis]

It doesn't show & I can't get what they want. I followed the steps correctly till I receive the code & enter it. But the code is not working even the 60 seconds are not finished

[cyan citrus]

I still don't understand your concern. Please rephrase it and add more precise details.

[nimble trellis]

The problem is the game send me the code & I entered the code and press OK yet the phone number wasn't added to my email.

[rigid gull]

So i lose my acc?

[cyan citrus]

When you are trying to enter the verification code, are you facing any kind of error message or another pop-up notification? Could you share a screenshot of it?

[cyan citrus]

You may try to contact the customer service in-game and see if they will be able to help you with your issue. We unfortunately will not be able to help you with this any further through the community.

[nimble trellis]

The pop up message appears like this and when I add the code it says something regarding the email but it's fast to see it.

[fringe cave]

sir see this they removed this

[cyan citrus]

Buying, selling or otherwise giving access of your account to anyone is against PUBG MOBILE's terms of service. Please avoid mentioning about such unauthorized activities or it can lead to a permanent suspension from the server.

[cyan citrus]

If you are unable to explain your issue, I will not be able to help you. You may contact the customer service in-game instead.

[rigid gull]

Oh i dont se message sory

[nimble trellis]

@cyan citrus 😭

[cyan citrus]

Got it! Please try again at another time and avoid entering the verification code multiple times in a short time span, @nimble trellis. Also, try to perform a routine repair of the game from login menu and log in with your linked e-mail first. If the issue persists, please contact the customer service directly through in-game for further assistance.

[gusty helm]

Sorry for my question, i got banned , because i used programs , how to unban my account, in this account money , which i donated in pubg , it's money from my mom, she is in battle in Ukraine , i cant lost this money, pls help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gusty helm.

[fringe cave]

Sir 14 Oct PUBG Released Security Center Update In Which They Said We Have Improved Investigation Perks Which Includes The Inactive Investigators' Frozen Perks And The Increased EXP Rate For Investigators With High Accuracy But Now See This Update Show Only The Inactive Investigators' Frozen Perks Where The Increased EXP Rate For Investigators With High Accuracy Gone It's Disappeared Please Check Why They Hide??? See 1st Screenshot In Which All Looks Good But in 2nd Screenshot Only The Inactive Investigators' Frozen Perks Showing But EXP Update Missing Why

[tacit quest]

Need eSports support

Why we are not in ranking? In pmco?
We are all together until chicken dinner

[languid gust]

where can I find info like what devices are allowed for pmco

[ocean fractal]

For any query related pmco, you may join pubg mobile esports server.
#questions message

[ocean fractal]

#questions message

[cyan kernel]

Hlw @polar marsh pls response me .Im a Compititive player from south asia loacated from Bangladesh.Im so much disappointing and depressed for this pmco .there are lot of hacker with no hack detection. Legit players are going to die by hackers .Please do something 😞

[nimble trellis]

I did everything you told me yet look at the pop up message at the top. I already logged in from the email not a social media account as they want. What's going on now @cyan citrus

[worthy panther]

is there areason when we enter PMCO room it says security risk and gives a link to copy

the link takes to a website with a warning about potential stealing of information

when i go to the link i see this]

[feral forge]

For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[worthy panther]

@feral forge thank link is a dud

takes me to discord.com

[feral forge]

Can you try again now?

[raven zenith]

I want to solve the problem as soon as possible, it appeared to me more than three times and I could only play for a day, every day the ban is lifted and it comes back again 3 times. .... Knowing that I did not use any cheating methods at all, thank you.....

[polar marsh]

Please refer to the private message from @polar marsh for further information, @raven zenith.

[sour acorn]

My account has been banned. And I don't know the reason. I was just following my purchase from the Google Play store

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sour acorn.

[night cloak]

NA PMCO qualifiers are having too much ping issue

[oblique cradle]

It's been an hour now, does anyone know a solution?

[urban barn]

account was hacked and tied to a new phone number, when logging into the game asks for an sms code
Also tied to my Google Play account and email, but I can't log in because they ask for a code from a text message that I can't access on my phone

[cyan citrus]

Are you having this issue only during the matches of PUBG MOBIBLE Club Open?

[night cloak]

yes

[storm flume]

Please contact the customer service for further assistance, @urban barn. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

the ping too bad bro

[cyan citrus]

Are you the only one who is having this issue or there are there other players facing the same issue, @night cloak?

[night cloak]

No

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[night cloak]

Like before 10 minutes my team playing normal scrims it it was 30-40 ping

[cyan citrus]

Do you mean that everyone in your team is having the same issue, @night cloak?

[cyan citrus]

We unfortunately will not be able to help you with that any further through the community. If you have already logged in with linked e-mail and you are still unable to link your phone number, you will need to contact the customer service in-game for further assistance.

[urban barn]

it's didn't help me

[cyan citrus]

As we only provide community support through this platform, we unfortunately cannot help you with compromised accounts, @urban barn. You may contact the customer service again.

[urban barn]

[urban barn]

Then how can I log in to my account if it asks for a confirmation SMS on a phone number that I do not have access to

[cyan citrus]

Got it! Sadly, I don't information on whether the information was updated on the website, so you may contact the customer service in-game should you have any questions or concerns with investigator perks.

[cyan citrus]

You cannot do that. As mentioned earlier, please reach out to the customer service for further assistance with compromised accounts.

[urban barn]

Okay, thanks for your help.

[fringe cave]

Sir same to same as it is this is showing in PUBG mobile security center 😒

[night cloak]

yes

[night cloak]

yes

[cyan citrus]

You may report it in the PUBG MOBILE Esports Discord server if it is only happening in tournament matches and if everyone is having the same issue, @night cloak.

https://discord.gg/esportspubgm.

[wide marten]

Hello any pmco admin here ?

We are getting showed unranked here

We played the whole match

[urban barn]

Contacting support leads to the end of the conversation
I can't log in to my account because they ask for a confirmation code, which comes to someone else's phone number

[cyan citrus]

You may use the PUBG MOBILE Esports Discord server for further assistance with PUBG MOBILE Club Open: https://discord.gg/esportspubgm.

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day. Please avoid skipping all the available options in the customer service FAQ or the conversation may end up being closed.

[median holly]

Wait so the club open registration closed?

Also was the PMCO for North America canceled?

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open, @median holly.

[echo pagoda]

The country change button is missing, what do I do?

[cyan citrus]

The option to change country/region settings is not available for the accounts registered in European continent, @echo pagoda.

[echo pagoda]

When is it available please help

[balmy stream]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @balmy stream. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

No information regarding this.

[balmy stream]

@cyan citrus why is my game keep saying request time out

[cyan citrus]

It should be because of your internet connection, @balmy stream. What is the device you are using?

[balmy stream]

Android

[cyan citrus]

Please mention the complete device model, @balmy stream.

[balmy stream]

My device needs an update

Could that be it@cyan citrus

It's a SM-X200

[cyan citrus]

Probably. Please try to perform a routine repair of the game from login menu and reset your device network settings. If the issue persists, please try to switch to a more stable internet connection, @balmy stream.

[balmy stream]

Ook

I also update my device

@cyan citrus

What is was an update

[rigid gull]

My acc is delted,i play 4 years on acc,is there any solution to i get acc back?

[cyan citrus]

It is highly unlikely that you will be able to recover your account after the account is deleted, but you can try to contact the customer service in-game and see if they will be able to help you with this, @rigid gull.

[cyan citrus]

Could you please elaborate?

[rigid gull]

i contact his and he tell me they cant do anything

[cyan citrus]

Then you will unfortunately have to create a new account to continue playing the game, @rigid gull.

[rigid gull]

Yea,but i spend 200+$ on uc

Anyway tnx for suport @cyan citrus

[worldly quartz]

Why is my team unranked

[royal drift]

We registered for club open 2022 , Our matches shows as unavailable, Can someone assist ?

[candid wraith]

I purchased Prime and prime plus subscription yesterday but didn’t receive my Subscription rewards it still shows that i have to purchase it while i have been charged for both the subscription and have the receipts of my purchase. Help me out in this regard as it’s been 27+ hours that I haven’t received my prime and prime plus subscription .

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @royal drift and @worldly quartz.

[cyan citrus]

Please reach out to the customer service in-game for further assistance with purchase related issues.

[candid wraith]

I have and they aren’t responding from yesterday , i have provided them all the details related to purchase

[cyan citrus]

Please wait patiently for a response from the customer service, @candid wraith. There might be a delay before they get back to you due to enormous number of requests every day.

[candid wraith]

I don’t get it I’ve been purchasing it from many months and it happened this time.

[cyan citrus]

Hello! How may we help you, @wild valve?

[storm flume]

Please do not use languages other than English, @wild valve. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wary jolt]

the game not loading what should i do ??

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @wary jolt.

https://www.gameloop.com/.

[storm flume]

Please avoid going off-topic, @steep pine. You may have unrelated conversations in #chat.

[river rose]

Where can I apply for a partnership?

[cyan citrus]

Please refer to the Community section under Roles in #735483472432594994 for more information, @river rose.

[wide epoch]

@celest shadow bro i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wide epoch. Remember to read through #faq before asking questions in the support channels.

[warped zodiac]

I need support with a problem, my account was hacked

[storm flume]

Please contact the customer service for further assistance, @warped zodiac. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @cloud fog. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cloud fog]

I need support with a problem, my account was hacked

[cyan citrus]

Please contact the customer service in-game and customer service of your social media accounts for further assistance with compromised accounts, @cloud fog.

[cloud fog]

Is it possible for me to reconsider with the upload receipts or old information about my account?

[warped zodiac]

I did but they keep sayng they need prove and I gave them all from my account

[cloud fog]

How can I access Facebook customer service

[cyan citrus]

You can do it through https://www.facebook.com/help.

[cyan citrus]

Yes, but you will need to contact the customer service in-game for further assistance with this.

[cyan citrus]

The only way to seek help for account related issues is through the customer service. If you are unable to provide them with the exact required, they may not be able to proceed with your request. We will not be able to help you with account related issues as we only provide community support through this platform.

[warped zodiac]

Ok thank you for help

[cyan citrus]

You are welcome!

[barren furnace]

Am I able to change my pmco roster after first day it started??

[hollow wadi]

HELLLPP

[pure echo]

Show my problem here?

Guys, my account was swallowed up for a week because I played with my friend, and unfortunately it was activated, and what he said was that he swallowed the IP in the end, and I swallowed a week without what I do and I want to return the account and the evaluation because it was worth how many points and enter Ace, is it possible?

[ocean fractal]

You can't change roster during online qualification rounds. You may join Pubg mobile esports server for more information.
#questions message

[heavy vortex]

.

[lofty flume]

I need help, my account has been hacked

[storm flume]

Please contact the customer service for further assistance, @lofty flume. Refer to subpoint 5.4 in #faq for further information.

[lofty flume]

I don't understand what needs to be done :/

[cyan citrus]

How many draws did you make so far?

[cyan citrus]

You will need to contact the customer service in-game for further assistance. You can contact the customer service using the Customer Service option located in the Account settings of the game or using the Help option located on the login menu of the game.

[heavy vortex]

same card when it was 0..same card when it's 1 draw

[lofty flume]

I can't log in to my account because the attacker linked his phone number and set up two-step authentication, so in order to log in completely to my account, need to keep the code that comes to the phone number. It turns out that I log in through my email linked to my account and I also need to log in using the code
In this case, no one can help me get my account back?

[cyan citrus]

The current lucky card's event activates after progress reaches 10/10. After that, the progress will be reset to zero, and the player will draw a new random Lucky Card. The card history will show the history of cards that you have accumulated and used so far. It will show like that:

[heavy vortex]

if we have to use uc for a new card. why this first line exists 🌚

[lofty flume]

?

[cyan citrus]

Can you share a screenshot of your card history?

[cyan citrus]

We cannot help you with account related issues through the community. Please continue with the customer service.

[lofty flume]

Ohh, I understand you, but thank you very much anyway

[cyan citrus]

You are welcome!

[green belfry]

Where to buy Premium and classic scrap coupons?

[cyan citrus]

Go to the game Shop > Treasures and you can find them at the bottom, @green belfry.

[hollow wadi]

@cyan citrus HELĞP

[storm flume]

Please contact the customer service for further assistance, @hollow wadi. Refer to subpoint 5.4 in #faq for further information.

[green belfry]

Thanks

[cyan citrus]

You are welcome!

[ancient cedar]

Is NotAnsH inviting me or game is giving suggestion to invite him?

[ocean fractal]

Suggestion to invite your friend.

[ancient cedar]

🗿ok, useless feature.

[hollow wadi]

HELP HELP PLS

[cyan citrus]

Refer to this response, @hollow wadi.

[ancient cedar]

I'm acting leader of my clan, do I own all privileges like a leader does?

[cyan citrus]

Acting leader is someone who acts as a leader (but does not own the clan). If the previous leader becomes active again, that leader will replace the acting leader, @ancient cedar.

[ancient cedar]

Are there any chances that I can replace the leader in case he/she isn't active for long enough?

[cyan citrus]

No, you cannot replace the leader unless the leader of the clan transfer the leader privileges himself, @ancient cedar.

[deft blade]

how do i do it?

If he lets you into the game, he throws you out and gives this

[ancient cedar]

Is it possible to change name of the clan?

[lilac crypt]

I have a question so yesterday my account got ban yesterday playing classics for a day but it hasn’t open yet it has past the time anyone can help me?

[cyan citrus]

If you are an acting leader, you should be able to access the manage clan settings.

[ancient cedar]

Yes but there's no option to change the name of the clan.

[cyan citrus]

Please wait patiently as the time displayed in the interface should be according to the UTC. Nevertheless, you will need to wait patiently until the account suspension is lifted. We cannot help you with this.

[deft blade]

How do i do it?

[cyan citrus]

Through manage clan settings, you can change the insignia name of the clan. To change the clan name, you will need to purchase the clan rename card through the clan shop. If you can purchase the clan rename card, you should be able to use it separately to change your clan name.

[cyan citrus]

Please mention your country and the device you are using.

[ancient cedar]

Oh, alright, thank you for assistance!

[cyan citrus]

You are welcome, @ancient cedar!

[tame terrace]

Sir I'm playing matches still I'm in unranked. why?

[cerulean mortar]

I need help. My account has been hacked, but the hacker tied the mail to my account. What can I do?

[mint mortar]

My team had not exited even 1 match till now but also my team didn't get ranked till now.
Please reply
What is this issue and when it will be solved??

@cyan citrus

[rigid gull]

hello my acc are delted and i cant make new acc becus i dont have more mails,can anyone give me acc it dont need to have anything

[cyan citrus]

Are you referring to PUBG MOBILE Club Open?

[cyan citrus]

If your account has been deleted, it is highly unlikely that you will be able to recover. You can still try to contact the customer service in-game for further assistance. Your other option is to create a new account and continue playing the game.

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm.

[cyan citrus]

If you do not have a phone number linked to the account, I would recommend you to link a phone number and enable secondary verification for your account. After that, you can logout from all the devices through your Account settings of the game. For further assistance with compromised accounts, please contact the customer service in-game for further assistance.

[sour pivot]

I have tournamend won and this happened who can help me

@static sleet

[storm flume]

Please contact the customer service for further assistance, @sour pivot. Refer to subpoint 5.4 in #faq for further information.

[cerulean mortar]

I don't understand. 🥺

[cyan citrus]

What you don't understand, @cerulean mortar?

[torn skiff]

@cyan citrus

We are registered at pmco and a player from the team doesn't let us play and comes over us in the team and kicks us out

Can you help me ? I gave him a report from Pmco, detailed here

What I do? he's ruining my qualification, tomorrow he'll try the same thing again and kick us out

..

Help me please?

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for further assistance with PUBG MOBILE Club Open, @torn skiff.

[torn skiff]

can you give me a link or something please?@cyan citrus

or how do I get there? help me please

..

[cyan citrus]

You are already in that server. You can check our mutual servers, @torn skiff.

[haughty hollow]

hdALPHA 5578220964 my account was hacked through a phone number, sms does not come, the email does not come either, what to do, I only went in last night, the binding was facebook [e-mail] please help me, I speak Russian, I write to you through a translator, let them return my account

[storm flume]

Please contact the customer service for further assistance, @haughty hollow. Refer to subpoint 5.4 in #faq for further information.

[torn skiff]

@cyan citrus

they sent me here what's from there

...

[cyan citrus]

What do you mean that he comes over in the team and kicks you out? Could you elaborate?

[torn skiff]

So before the start of the matches at Pmco, there are 10 minutes to start, he enters this lobby first and kicks us out

they don't let us play the matches

Here@cyan citrus

[haughty hollow]

hdALPHA 5578220964 my account was hacked through a phone number, sms does not come, the email does not come either, what to do, I only went in last night, the binding was facebook [e-mail] please help me, I speak Russian, I write to you through a translator, let them return my account

[torn skiff]

He won't let us play, tomorrow he will do the same if I don't solve it somehow...

What can you do?

One day troll ban

Or what to do..

[cyan citrus]

You should report such behavior directly through in-game using the built-in report feature or reach out to the customer service in-game for further assistance. We cannot help you with such reports through the community, @torn skiff.

[cyan citrus]

Please refer to this response, @haughty hollow.

[torn skiff]

but it breaks my games tomorrow if I don't fix it somehow

...

[cyan citrus]

We unfortunately will not be able to help you with this any further. If you have already reported the player in the game, you will need to wait patiently until your report will be reviewed.

[torn skiff]

until it's revised it's ruining my matches...

[cyan citrus]

Not something we can help with. We only provide community support through this platform and we are not affiliated with the customer service. You can try to contact the customer service and see if they will be able to help you with this or wait patiently until your report will be reviewed.

[gentle salmon]

Hello
How many team will make it from this stage to next stage in pmco?

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @gentle salmon.

[torn skiff]

and if they examine him what can happen to him?That it will ruin my matches

[cyan citrus]

We simply cannot help you with this any further through the community, @torn skiff. Please feel free to reach out to the customer service should you require further assistance with this.

[torn skiff]

I applied 30 reports, I hope something will be resolved😂

[solemn kindle]

5189413845 02:10 19.10.2022 Block for 3 MONTHS

[novel whale]

Top what qualifies for the first stage

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solemn kindle.

[night cloak]

Hello, five years ago, my account did not appear to change the country and this is the personal number in my account UID 526106569

[cyan citrus]

The option to change your country/region settings is not available for the accounts registered in European continent, @night cloak.

[south trout]

I thought i linked my facebook to my account, but it wasnt. I tried to login with my fb and now i’m stuck with a new game id. i want to unlink my fb from this new account. i linked email and the email has been linked for more than 30 days. i login to that email everyday so i can fill 15 days and unlink my fb. but it still shows i haved logged in enough days. please fix this

[ocean fractal]

It depends on pmco regions. You may join pubg mobile esports server to know in details.

[fiery scaffold]

Why my twitter not connecting to game?

[static night]

Haptic feedback doesn’t work when i turn on mic why

[fiery scaffold]

<@&481161015728406538>

[cyan citrus]

What is the issue you are facing when trying to link your Twitter account, @fiery scaffold? Please add more details about the issue you are facing.

[fiery scaffold]

so i can go to the part where it says authorize app,then it says login succesfull, but in game it shows link failed pls try again later

[static night]

<@&481161015728406538>

[cyan citrus]

Please share a video recording of the issue, @static night.

[crisp hound]

<@&481161015728406538>

My account was hacked, and all my bindings were untied in time. How to restore it?

[fiery scaffold]

<@&481161015728406538> If i sign in to my account from new device, how long will it take for me to unlink my socials, as it says device too new to unlink social

[ancient cedar]

Hi, as an acting leader, can't I change the name of the clan?
When I try to purchase clan rename card it says, "Your role does not meet the requirement".
I've attached screenshots for reference.

[storm flume]

Please contact the customer service for further assistance, @crisp hound. Refer to subpoint 5.4 in #faq for further information.

[static night]

I said my haptic feedback is working when I dont use my mic but when i use my mic my haptic feedback doesn’t work

[storm flume]

Please refer to subpoint(s) 2.5 in #faq for further information, @fiery scaffold.

[cyan citrus]

Please share a video recording of the issue.

[cyan citrus]

It means that you can't change your clan name as an acting leader. If you would like this to be changed, you may provide your feedback regarding this through #996458713126797405 channel in compliance with the channel's guidelines.

[ancient cedar]

🗿 ok.

[static night]

Ok i will but how will you know that my haptic working pr not

[wide void]

Why is everyone mention moderator role 👀 The moderator role is only to mention in emergency situations like raid.Please don’t mention it with your personal issues. Moderator will assist you with your issue if you just state one.

[north otter]

Pubgmobile it's halloween mode not april fool 🫡 💔 we are waiting scar l pumpkin💔

[static night]

@cyan citrus

[wide void]

You can provide your precious feedback in #996458713126797405

[wide void]

Do you have your handfrees plugged in?

[static night]

No

Need the solution plz
@wide void @cyan citrus

[wide void]

Trying using it while handsfrees are plugged in

I believe it is because you don’t have handfree plugged in. When we play without handfree and use our mic it affects overall audio and to be less noisy it doesn’t allow haptic to work.

[static night]

It stills the same because most of the time im wearing one

[wide void]

Did you try routine repair?

If you didn’t try routine repair and if the issue persists report it in #996546243859853424

[opal stone]

@cyan citrus Hello customer service, my account was banned for 10 years and I didn't do the hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @opal stone.

[ebon loom]

I need help I have problem with my account I want to unlink my email please help

@celest shadow

[wide void]

Contact ingame customer support for account related matters

[ocean fractal]

E-mail addresses and phone numbers can be changed but not unlinked.

[sweet merlin]

why i cant take this?

[cyan citrus]

It looks like you still have 1 required item missing to redeem it, @sweet merlin.

[sweet merlin]

4 days i cant find 1 .. where is?

[cyan citrus]

Please share a complete screenshot of the event interface, @sweet merlin.

[sweet merlin]

I didn't use one but ok after game.

[tropic ravine]

Sir My account 60 day ban please unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tropic ravine.

[south trout]

please see this

and ban him if you can

[storm flume]

Please consider blocking the user or reporting the content to Discord, @south trout, as we are unfortunately unable to assist with behavior outside of our Discord server.

[odd nest]

Hello, I can't login to my old account because I changed my phone number. Can you help me?

[sweet merlin]

@cyan citrus ?

so? why i cant ?

[cyan citrus]

There should be different missions available in a different section of the event that you can complete to get the redeem items, @sweet merlin. You still need 1 redeem item to redeem the voice pack.

[cyan citrus]

Do you mean that you have lost access to your phone number that was linked to your PUBG MOBILE account?

[odd nest]

Yes

[cyan citrus]

Do you have access to any other login method linked with the same PUBG MOBILE account, @odd nest?

[odd nest]

I can only log in with my gmail account, but when I try to log in with it, the number verification method only comes up.

[cyan citrus]

Did you have secondary verification enabled for your account, @odd nest?

[odd nest]

No

[odd nest]

can i change my number

[odd nest]

I have a Gmail account, after all, I can login to it.

[cyan citrus]

You cannot do that if you are unable to access your account, @odd nest. For further assistance with your issue, please reach out to the customer service in-game.

[odd nest]

Ok, thank you for your attention.

[cyan citrus]

You are welcome!

[hardy plank]

Hi

I got banned because i played alot of games with a hacker but i didnt know that he was cheating

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hardy plank.

[sterile wharf]

[night cloak]

It is what it is you gotta a wait a week

[night cloak]

Anyone else getting this message? (Sorry idk if this is the right Chanel for this) but they also send a link to a game

[cyan citrus]

Can you share a screenshot of the link that the user sent?

[night cloak]

Alright

[wide void]

It gives them your computer access

When you download and install

It’s scam don’t install it

Ransomware

[night cloak]

Oh ok😭

[wide void]

It runs in background

Happened with me fortunately I am programmer I knew what happened I powered off immediately

[cyan citrus]

Thank you. Please provide two screenshots from a mobile device: one of the violation in question and one of the user's floating profile. Example:

https://cdn.discordapp.com/attachments/700225985798209668/946792189776756847/evidenceformat.jpg

[cyan citrus]

A screenshot of the floating profile with the chat in background, @night cloak.

[night cloak]

Like this?

How do I get the user ID..?

[swift zephyr]

Hiii , approximately how many days is an account blocked from purchasing UC ? :((

[fringe moss]

My account has been hacked and the hacker has blocked it I need help

[chilly spade]

Do you have access to your account?

[wide void]

Contact ingame support for account related matters

[fringe moss]

Yes, I have access to the account, but I get a message that it has been banned for 10 years
I contacted technical support from within the game, but that did not help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fringe moss.

[night cloak]

744243154886197268

696809116554887269

[cyan citrus]

The first user has been suspended from the server. We are not going to take any action for the second user due to insufficient evidence. You may block him instead or contact Discord for further assistance. For future reference, please use the #discord channel for matters related to this Discord server.

[night cloak]

Alright thank you

[cyan citrus]

You're welcome!

[wide void]

If you had opened the launcher I will suggest shutting it off via task manager before it’s too late

[night cloak]

Thank you, I didn’t open it🤗

[cyan citrus]

Please add more details about the issue you are facing or share a screenshot.

[swift zephyr]

I purchased UC on an unstable wifi network, before the transaction was verified, I swapped over to data because it kept loading, however my transaction went through twice but I received 1 transaction worth of UC. Afterwards, I keep getting a “uninblack 1183” error whenever trying to purchase UC. I’ve contacted customer care several times , they say my account is suspended from purchasing UC , but they can’t provide me with an estimated timeframe as to when my account will be unblocked.

[cyan citrus]

As we only provide community support through this platform, we unfortunately cannot help you with purchase related issues, @swift zephyr. You may refer to the response from the customer service or contact them again should you have concerns in this regard.

[swift zephyr]

Yes I’m aware , was just wondering if anyone would know how long it would take for my account to not be suspended.

Thank you though ! 🥺💗

[cyan citrus]

You are welcome, @swift zephyr!

[flint sandal]

Hello, I encountered such a problem about changing the server, I have why is Korea and Japan although europe was standing and now I can not change for 14 days. What should I do if I want to return back to Europe but do not wait 14 days

[cyan citrus]

Please share a screenshot of your Account settings of the game, @flint sandal.

[flint sandal]

Should I be here or should I throw a private message?

[cyan citrus]

You can send it here, @flint sandal.

[cyan citrus]

You will need to wait for the 14 days cool-down to be over before you can change your server again, @flint sandal.

[flint sandal]

But I can't wait, I once run I have ping 160-230 to play not possible.

I would like to change it as soon as possible

[cyan citrus]

Sadly, you will still need to wait, @flint sandal. Please be more careful next time.

[flint sandal]

Okay, well, at least thank you for responding to my request.

[cyan citrus]

You are welcome!

[visual lichen]

Why does 90 fps on 13 pro max feel so bad compared to my red magic 5g ?

Feels the same as smooth and extreme

[pearl kernel]

Hi, many players are getting server timed-out messages, 200 - 500 ms in matches CONSTANTLY (TDM, classics). Could the developpers check into it to eventually fix the servers asap before PMCO starts, it might affect thousands players
No it is not related to our WiFi/ data, we tried with different devices, different data and still get the same ping issue. Same issue happened 2 weeks ago and it got fixed later on.

ID : 540857006
Device : iPhone 13 Pro Max
Server : Europe
Data : WiFi
Country : France

[cyan lynx]

Hi

Guys my account is hacked please i need help it is showing secondary verification anyone knows any solution i have login of my Facebook

[rose estuary]

Guys i need your help

Someone hacked my account and turned on secondary verification i just have email login

Anyone who can fix my issue

I had my id registered to pmco and it had the leadership

[rugged rose]

New contests are created without paying for the old ones
Since May 20, 2022, the winner of the cover contest meaning of life has not been paid a prize.  Almost half a year has passed since the end of the competition.  Pubg is not a second-rate game, so such errors are not acceptable for a big game.  The prize must be paid out within a month, a maximum of 2, but not half a year.  Also, in the group of winners, we and our questions have been ignored since September 20, and no information on payment is provided. @celest shadow @lime juniper
We are fed with expectation, this is some kind of fraud on the part of the pubg.

[rose estuary]

@cyan citrus

[storm flume]

Please do not use languages other than English, @hasty fjord. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @rose estuary. Refer to subpoint 5.4 in #faq for further information.

[rugged rose]

@cyan citrus

Why is the channel closed? @cyan citrus

[torpid vector]

Hello technical support, when I log in with people from outside the UAE, the pink becomes very high, I can no longer play, I would like you to find a solution to the problem as soon as possible, thank you

[proven silo]

hello, there was a problem with popularity. I have it reset with a certain person. The overall popularity has not changed. have the popularity numbers changed with the player and how to get them back?

[cyan citrus]

If you have blocked the player, that player will be removed your popularity list. You may try to unblock the user, add them back as a friend and try to play matches with them and exchange popularity items. Should you require further assistance with this, please contact the customer service in-game, @proven silo.

[cyan citrus]

What is your country and the server you are playing on?

[proven silo]

I did all this. but nothing has changed. you can throw a link to this support to deal with this bug and fix it

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @proven silo.

[ornate thistle]

Hello I have noticed that the players render way before buildings do. It was like that before too however they render from like 500 meters now. Would it be okay if I create a post in issues about this? Because it is unfair for players to be able to see people from so far away.

[proven silo]

popularity went from zero, and was over 150,000

[cyan citrus]

You can try to contact the customer service and see if they will be able to help you with this, @proven silo.

[cyan citrus]

If you believe this is a bug, you can try to repair or reinstall the game. If the issue still persists, you may submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[proven silo]

Not working

[cyan citrus]

When did you unblock your friend and added them back, @proven silo?

[proven silo]

Yes. Yes. and the popularity record went anew. instead of 150000 now 10000

[south trout]

please help

[cyan citrus]

I understand, but when did you unblock your friend? Did you unblock them today?

[proven silo]

Yes, I did it 10 times and today is the same. and nothing has changed. that new popularity is returning but not all.

[cyan citrus]

Please share a screenshot of the last response from the customer service, @proven silo.

[proven silo]

I will do now. but the support service cannot understand the essence of the problem at all.

[south trout]

please help. i’m stuck with this level 1 account!

[cyan citrus]

Got it! Please share a screenshot of their response.

[ornate thistle]

yeah i believe it is because ive done a repair a couple days ago and it was still like that even before i repaired the game

[cyan citrus]

You will need to meet all the requirements that are mentioned in your screenshot before you can remove your linked social media account. It seems like you do not meet the 4th requirement.

[cyan citrus]

Please wait patiently for a response from the customer service. These are your last messages, not a response from the customer service. Meanwhile, please add as many details as possible regarding your issue and attach screenshots or video recordings to let them understand your issue better.

[cyan citrus]

If the issue persists after a repair and a reinstall, you may submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[proven silo]

I haven't received a response in over a year. but i'm still waiting

[cyan citrus]

It looks like your last messages are not that old. Please wait patiently, @proven silo.

[ornate thistle]

I am not sure if you are trying to switch to another pubg account or just unlink your Facebook. But if you are trying to switch to another pubg account you have to press the "Log out" button at the bottom left corner. And then you will get the screen with Twitter, Facebook etc. login options. You can choose the login method of your other pubg account to log in. But lets say your other pubg account's log in is Facebook and whenever you try to login with facebook you login to this level 1 pubg account, then you have to download the Facebook app and log in to the correct Facebook account that is connected to the pubg account you want to log in to. Then you should be able to access the correct pubg account. Sorry if this whole explanation is a bit confusing.

[proven silo]

my messages were previously written in Russian and they just threw me on the “question-answer” and that’s it.

[peak rivet]

Hello i have a quaestion about pmco

How many team qulified in next stage

[cyan citrus]

Wait until they will respond to your inquiry this time and make sure that you stay in touch with them on this ticket, @proven silo. It might take a while due to enormous number of requests every day. Meanwhile, provide them with all the required information. If the issue still persists, you may share a screenshot of the response from the customer service here. However, wait until they will have an update on your case.

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm.

[rigid jacinth]

there is no date, do you think it will open?

[cyan citrus]

Tap on the Details option to get more details on the account suspension period, @rigid jacinth.

[mighty sage]

We won an award in the pdp competition. but the people involved are not helping. They do not respond to our texts. this reduces our willingness to participate in the next competitions. Please at least give some information. It saddens us that there is no interlocutor in front of us. @cyan citrus

[grave thunder]

Help

[orchid gulch]

How to get eSports room card for Tournament

Anyone know the process

?

[small walrus]

hi guys , can u help me please !! how can i know which twitter account is linked to my account when i am logged in with facebook account !

[ornate thistle]

Log out from the pubg account which is connected to your Facebook then try logging in with all the twitter accounts you have.

[small walrus]

Hummm someone put his twitter account on mine !!

there is no way to remove it ?

[wide void]

Contact ingame customer support

[wide void]

You have to apply for tournament in Pubg mobile you can get form link from any moderator

[wide void]

What issue are you facing

[ancient cedar]

This happened with one of my teammates. Is it assured that once he passes this observation, he would not have to go through it again in future?

[orchid gulch]

Thanks

@lime juniper

@cyan citrus sir

[wide void]

There is no guarantee that it will not happen in future.It can happen if automatic detector detects any suspicion.

[ancient cedar]

Oh, another useless feature. 🗿

Thank you for the assistance.

[orchid gulch]

Can you help me with it no one answering to me

[wide void]

They will answer kindly wait patiently

[static sleet]

Please change your profile picture within five minutes or you will be suspended from the server, @grave thunder.

[storm flume]

Your username does not comply with our community guidelines, @grave thunder. Feel free to request a different server nickname in compliance with the #735483472432594994, by sending a message in #discord with said request. Alternatively, we will assign you a server nickname at our own discretion.

[orchid gulch]

@static sleet sir

[orchid gulch]

Ok brother

[primal herald]

hi guys i lost my account what should i do

[junior birch]

Please contact the customer service for further assistance with compromised, stolen or hacked accounts. Refer to sub-point 5.4 in #faq for further information, @primal herald.

[ocean fractal]

#questions message

[primal herald]

unfortunately i didn't understand how can i choose costomer service

[junior birch]

You can contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[primal herald]

in the pubg mobile app?

[ocean fractal]

Settings>accounts>bottom right corner. customer service

[primal herald]

thank guy

[marble valley]

Hello, I'm having trouble accessing my account, who can I contact for help?

[lucid glade]

they cant help you on the customer service, even the file claim isnt working so how can i recover my account.

[heavy fulcrum]

Ingame custommer service or mail

[e-mail]

[silver iris]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had nooproblem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id
554206483
The name of the account user
『SH』MAGNONメ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @silver iris.

[low lintel]

Hi,
Game Loop Error code 19!! what the fix??

[drifting sluice]

Hello, my pubg account has found a problem with uc deduction, and the last time I bought uc from the segm website, the amount was 4000 uc, and ten days later, my account continues to deduct uc, so what is the solution please help because i want to openings new guns and cars as soon as possible 😔

[cobalt compass]

hello - Why pubg company return scar L "Joker" not this we waiting

We want and waiting scar L halloween . Please 🙏 return this item.

[cyan citrus]

You may provide your feedback about the game through the #996458713126797405 channel in compliance with the channel's guidelines, @cobalt compass.

[cyan citrus]

Please be advised that the only recommended way to make purchases is through https://www.pubgmobile.com/pay. If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game.

For more information regarding this, please refer to the following announcement or reach out to the customer service in-game for further assistance.

#news message.

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[cyan citrus]

Please add more details about the issue you are facing when trying to log into your account.

[marble echo]

Need help

In PMCO Our Point is not add in Miramar and Erangle

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @marble echo.

[river roost]

Hi there, I got banned for 1 year due to a teammate who who used cheats yesterday. Whenever we played he never used cheats and I never noticed anything suspicious, he used them yesterday and got banned instantly and in result I also got banned for playing with him in last few days. How is it fair that I didn't even play with him when he was using cheats and still i get banned? Kindly check system data whether I teamed up with him when he was using cheats or not. This is very unfair.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @river roost.

[hollow plaza]

Hi,

Is there any possibility to change the linked phone number without logging in with the existing phone number? My linked number is currently not in use. I need to link my new phone number and to activate two factor authentication. Currently I have Twitter Login. How should I proceed for this?
Thank you.

[cyan citrus]

Sadly, it is not possible, @hollow plaza. All the conditions must be met to make any changes. If you have lost access to your login method, please contact the customer service in-game for further assistance.

[hollow plaza]

Thank you for the quick response. Currently I have linked my Twitter and FB. I'm afraid if my previous number is given out to someone by my service provider for re-use, the new user of my previous number will be able to access my game account. Is there anything that I can do to secure my account further? Will linking Google work?

[cyan citrus]

Please reach out to the customer service so they will be able to help you with this, @hollow plaza. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[hollow plaza]

Is there any email address that I can directly reach to them?

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game. E-mail is mainly for general queries, not account related issues, @hollow plaza.

[hollow plaza]

Thanks a lot. I'll have a look

[cyan citrus]

You are welcome, @hollow plaza!

[sweet merlin]

@cyan citruswhere is event? i dont have any event on

[queen urchin]

Where do i report this type

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @queen urchin.

[rare bone]

Hello, my pubg account has found a problem with uc deduction, and the last time I bought uc from the segm website, the amount was 4000 uc, and ten days later, my account continues to deduct uc, so what is the solution please help because i want to openings new guns and cars as soon as possible 😔 bro how much uc i have to pay to solve my problem 😑

[cyan citrus]

Please refer to my this response, @rare bone.

[rare bone]

How much uc i have to pay

[cyan citrus]

We will not be able to provide you with such information, @rare bone. Should you require further assistance with this, please feel free to contact the customer service in-game.

[rare bone]

I send many massages to customers but they didn’t hepl

I spend on my account but they didn’t help so what I should to do bro

[cyan citrus]

We cannot help you with this, @rare bone. Please refer to my previous response again.

[rare bone]

The tencent could help me

[cyan citrus]

What do you mean, @rare bone?

[rare bone]

The tencent could solve my problem with uc deduction

[cyan citrus]

What do you mean by Tencent, @rare bone? If you are referring to the customer service, you can contact them directly through in-game as I have mentioned before.

[noble sluice]

When pubgm add 90 fps for nubia red magic 7?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @noble sluice.

[noble sluice]

@cyan citrus thank you have a nice day

[cyan citrus]

You are welcome, @noble sluice!

[brisk sinew]

My account has been banned and the reason for the ban is that I use a third party but my account is hacked and I didn't use a third party to cheat

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brisk sinew.

[night cloak]

Hello I changed email on PUBG account. But the previous linked email can't be used in another account

There's message "the modify account exists

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[west hinge]

I need help after playing 3 times killing 12 they give me this message

I need help after playing 3 times killing 12 they give me this message

[night cloak]

How can I chat supporters

[west hinge]

I do not know, but do not communicate in private with fraudulent people

[west hinge]

I do not know, but do not communicate in private with fraudulent people

[west hinge]

Contact within the game with technical support here, they do not have the authority to change

[iron zodiac]

Hi,I need some helps

[night cloak]

Hi my account has been hacked since 1 month. I contacted pubg mobile via the application and I was told that it’s under investigation. I’m waiting for their answer but I want to know how long does it last for an investigation about a hacked account?

[iron zodiac]

Something Happaned to my server that i can't play,I can start the match but it will kick me out of game

[storm flume]

Please do not use languages other than English, @sinful narwhal. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sinful narwhal]

every 2 days i take investigation time ... this is not good your security system is stupid

my account is banned for no justice you have to investigate

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sinful narwhal.

[ashen copper]

This section is for PUBG id?

@celest shadow

[celest shadow]

Yes, yours.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[ashen copper]

PUBG id or discord id

[celest shadow]

Your numeric PUBG MOBILE user identification.

[ashen copper]

Ok thanks

[steep pivot]

I'm trying to sign but I can't, this message appears, what should I do?

[night cloak]

Hello
After I changed email linked to my account, I can't use the unlinked email on another pubg account
There is message saying " the modify account exists". HOW THIS?

Hi my account has been hacked since 1 month. I contacted pubg mobile via the application and I was told that it’s under investigation. I’m waiting for their answer but I want to know how long does it last for an investigation about a hacked account?

Hello
Why deleting an account doesn't remove links?

[west hinge]

I had the same problem as before. They returned my account in a week after sending the invoices and the required information

[rare bone]

Hello, my pubg account has found a problem with uc deduction, and the last time I bought uc from the segm website, the amount was 4000 uc, and ten days later, my account continues to deduct uc, so what is the solution?

[west hinge]

I have the same problem

With all due respect, there is no benefit from Discord to support PUBG👎

[rare bone]

Yh

I don’t know what should I do to my account

[pearl sparrow]

There's no difference between in game bots, pubgm in game support bots, and these human being bots.

[rare bone]

They just see and didn’t help

[west hinge]

Unfair and stupid system 👎

[rare bone]

I spend more than 400 usd and they gave me uc deduction with out any reason

[west hinge]

Every day they check my account what is this stupid 👎

[rare bone]

Pubg why you didn’t halp us

@hushed hemlock BRO YOU FIND THE UC DEDUCTION SOLUTION I HAVING THE SAME ISSUE WITH MY ACCOUNT

[west hinge]

pubg company I am looking for justice if it is proven that I am cheating then block me and if I don't cheat then leave me alone I have run out of patience with daily verification

Goodbye stupid pubg game has been deleted👎

[rare bone]

@cyan citrus bro the customers didn’t help me they just say we refunded your uc and the didn’t

[hollow sage]

Hello everyone, I had a lot of pinging on the Europe server and I changed it to America, is it possible to change it back faster than 2 weeks since the rank disappeared, or at least somehow transfer the rank?

[chilly spade]

Unfortunately, this isn't possible to change your server before the cooldown ends.

[hollow sage]

and transfer my title from the server?

[chilly spade]

You mean rank?

[hollow sage]

Yep

[chilly spade]

Unfortunately, it is not possible to tranfer rank from one server to another.

[hollow sage]

…

[fierce condor]

Why i cant give an rp to my frined? I cant find any way

[chilly spade]

You can gift rp to your friend from the shop or go to send popularity > tap on send gifts and send rp.

[fierce condor]

Ok ty ill try it rn

[fierce condor]

Sadly iam too brain dead to find it is it posi to show me via ss?

[fierce condor]

Dummy you didnt get banned, you wont get any xp or coins for 8 hours

@chilly spade saw some videos, I went to the same place of giving rp to frindes but its not there

[fierce condor]

Ty

Tyvm

@chilly spade another problem, no shop no where to be found

10k + syn with ma frindes

[chilly spade]

Go to shop --> tap on give in the bottom right corner --> tap on treasures and gift rp.

[fierce condor]

(= did that too

Rip idk wth happing

Is there a 3rd party website to give rp that pubg dosent mind?

[ocean fractal]

@untold sundial check bottom left. Tap on it and select tag.

[untold sundial]

Thanks

[static sleet]

The PUBG MOBILE pay. You can find it here: https://www.pubgmobile.com/pay/.

[fierce condor]

Damn wish i see this too late, I asked for his account gave him rp without him knowing ty tho@chilly spade you too

Ik whats the problem

I changed my region 20 days ago

I cant send any gifts till i change to the og regoin

[chilly spade]

Change it after the cooldown ends.

[fierce condor]

Yeah

[storm flume]

Please do not use languages other than English, @solemn tulip. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[exotic wadi]

Salam i neeed assistance

Hi i need assistance

[worn edge]

Hi , usages of PUBG has been blocked in Afghanistan, I want you to let me know how I can continue playing PUBG . I spent much money on it , so I cannot stop it . ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @exotic wadi. Remember to read through #faq before asking questions in the support channels.

[feral forge]

There is nothing that we can do to assist you if you are currently residing in a region/country that the game is currently unavailable or restricted in.

As this is a regional exclusive event, I am not certain about it. Whether if the event was expired or other reasons, feel free to join other regional communities via subpoint 3.1 in #735483472432594994 to ask about it.

Also, please be reminded not to bypass the inappropriate language filter.

[iron zodiac]

[icy sparrow]

Hello PubgMobile : i Need Help

Hello, my account was blocked by mistake for ten years. So I didn't find any response from your support inside the game
I am a person who has been playing PUBG since its first release and my account in the game is a strong account, I have charged a lot of dollars in the account
And recently, I lost my father and mother in a traffic accident, and I devoted all my time to the game to forget about an accident
On 10/15/2022 my account was frozen for a long time without any reason
I wish a company to unblock my account or reduce the penalty.
This is my game ID: 5216193479
thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @icy sparrow.

[west lichen]

Hello Pubg Mobile , i need your Help

[gleaming grove]

Hi I get banded for 10 y because someone of teammates has hack can you pubg unlock my account

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @gleaming grove.

[little arrow]

Hello pubg support my account was stolen by a guy he hacked into my twitter and I am trying to get my account back please help

[gloomy patrol]

Ask help twitter if your twitter acc got hacked

Or you can just unlink twitter from your pubgm acc

[little arrow]

He linked the account with his email and phone number

[gloomy patrol]

First unlink twitter and link to another twitter acc

N after ask pubg support

They’ll help u

[olive isle]

@celest shadow can krjp version Player join global version clan

[atomic pawn]

I have a question regarding PMCO qualification

Any one here ?

[storm flume]

Please contact the customer service for further assistance, @little arrow. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @west lichen. Remember to read through #faq before asking questions in the support channels.

[static sleet]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @atomic pawn.

[storm flume]

Please do not use languages other than English, @charred elk. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tardy ruin]

Hi is there anyway to get results of a customs room if you disconnected as the host. My game crashed and I was out of the room and can't get the results for scrims ಥ‿ಥ

[flat laurel]

My account has been banned for 10 years, level 70, and all the money I had with me paid into the account. The problem is that I downloaded a program that blocks notifications and stops the Internet from all applications in order to speed up the Internet. Even if I make a mistake, please give me another chance. A new account, I will delete the game and quit. All the money I have is spent in my account. Please forgive me, and if I made a mistake, I will not repeat any mistake again. I learned the lesson and my condition is oppressed by the death of yesterday. Ban date is October 19.
Name G3YousifAli
hands 5370095764
Level 70

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flat laurel.

[cold sable]

Sir my PUBG account ban
My Id : 5630602494

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold sable.

[gray quail]

my account got banned for 10 years for something i didnt do , ID 5604507893

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gray quail.

[sturdy isle]

Hello, I have a problem, The change region button does not appear

<@&481161015728406538>

[neon ravine]

give you wellness
My account lists 10 years of injustice
I don't play hack, but what happened is that I opened my account in a video game store and the store had hack files on its devices and I don't know that
I hope tech support can help me
This is the account hands: 534171894
good luck ❤️

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neon ravine.

[iron cove]

Can someone help me? A few days ago my account was banned when I was playing, in the message it said "the matchmate had cheated several times recently". But then I ask you, what do I have to do with it? How was I supposed to know a teammate had cheated when I didn't even know him? This is very unfair to us players. It was the first time that I was able to buy the royal pass and I was happy to have it, soon after this news came to be discouraged with everything. I think it's a great injustice for us who have nothing to do with the fellow who cheated, to be banished together too. I don't expect anyone to help me, because you won't accept being wrong, but I just say one thing, if I go through this one more time (in which case the account will be permanently banned) and I don't have anything to do with it one more time. time with the situation, I will take legal action to resolve otherwise, even if I lose time and money, you lost more and will have a big headache.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @iron cove.

[feral forge]

Please provide a screenshot of your basic settings.

And be reminded not to mention the moderator role unless there is a server related emergency.

[feral forge]

Unfortunately, it is not possible. If you are the host, I suggest you to have two accounts in the spectator slot just in case.

[grizzled forum]

No 90 fps button in graphics settings. Galaxy S20 FE. As I read in the internet my phone supports 90fps in pubg, but there is no button.

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @grizzled forum.

[primal lintel]

If I buy UC thru Midas buy is it ok to do?

[cyan citrus]

Yes. Make sure that you make purchases through https://www.pubgmobile.com/pay/.

[minor solar]

My PUBG account number hack please help me how to unlock

[storm flume]

Please contact the customer service for further assistance, @minor solar. Refer to subpoint 5.4 in #faq for further information.

[minor solar]

Please service link

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @gleaming valley. We may otherwise have to mute you.

[whole warren]

Hello, i am asking you again to unban my account, i got banned for no reason, it was internet issue that kept kicking me outta the game so is it my fault if your system can't separate between hack files and net issues? thats not fair! i want my account back asap to continue enjoying the game, i am a gamer and i play clean, thank you in advance
id 5273423137

[polar marsh]

Please refer to the private message from @polar marsh for further information, @whole warren.

[sweet merlin]

@feral forge 22-10 expired.. 6 days i cant 1 saura .. fix ur game then

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @sweet merlin. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[gleaming valley]

Hello PUBG MOBILE
I am a facebook streamer and last night i received multi strikes from tencent and facebook delete my page a humble request to you kindly remove the trick from my page i just promoting the PUBG MOBILE and i never break your community guidelines you can visit and check my page also

Need your quick response 🙏🏻

[cyan citrus]

Please refer to this response, @gleaming valley.

[bright sierra]

Banned for teaming up with cheaters for a month

For a month

???

I ONLY Play with my clanmates

I never play with randoms or people from recruitment channels

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @bright sierra.

[olive isle]

@cyan citrus @feral forge can krjp version Player join global version clan

[ancient cedar]

No.

[winter gull]

is there a moderator who can help with account recovery

?

[storm flume]

Please contact the customer service for further assistance, @winter gull. Refer to subpoint 5.4 in #faq for further information.

[winter gull]

contacted, unfortunately I can’t contact a person and not a bot

[ancient cedar]

Can you please elaborate?

[winter gull]

of course, I can’t restore access to my account, because I lost my Facebook account to which I was linked. There is a phone number on the account, a password reset code is sent to it, but the new password is constantly not suitable. I have information about my account if necessary, since I have been playing on it since 2019.

[winter gull]

Please tell me, the support person has stopped responding, what should I do?

he found my account, but now I can't send him messages and ask what's next

[cyan citrus]

What support person? Could you elaborate, @winter gull?

[winter gull]

Yes

[cyan citrus]

They are scammers who would steal your account. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail], @winter gull.

[winter gull]

so what should I do, I can not stop access to the account through the support in the game ((

reestablish*

[cyan citrus]

The only option you have is to contact the customer service directly through in-game, @winter gull. We cannot help you with account related issues through the community.

[cyan citrus]

Could you share the Discord user identification of this user?

[winter gull]

Ok

@Tencent Customer Support#2991

[cyan citrus]

Did this user send you a friend request?

[winter gull]

Yes

[cyan citrus]

Please block the user and report him directly to Discord. For future reference, do not accept friend requests from malicious accounts, @winter gull. If you have shared any of the login information with him, please change your password as soon as possible.

[bright sierra]

@cyan citrus how much ban time is given to players whose accounts are banned because of teaming with cheaters

[winter gull]

Ok

[cyan citrus]

The penalty for repeated group w/ cheaters behaviors depend on the circumstances. In general, the penalty will increase with the number of violations, as well as for severe violations.

[bright sierra]

Like how much

7d 30d and then what?

[cyan citrus]

Please refer to my previous response again, @bright sierra. We do not further information in this regard.

[bright sierra]

:< that doesn't help at all cos i haven't done any of those things

[cyan citrus]

Please refer to #faq sub point 2.12 for further information regarding this, @bright sierra.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.

[sand mulch]

hello! I restored ak hello! I restored an account on which I did not play for about 1000 days. When I went to it, I lost all the costumes and skins, tell me what to do?

[cyan citrus]

What is the current level of your account, @sand mulch? Is your account level same as it was before?

[sand mulch]

16 maybe

[cyan citrus]

Is it same as before when you left your account last time, @sand mulch?

[sand mulch]

Yes

[cyan citrus]

If you believe that you have lost permanent skins and they can no longer be found in your account, you can try to contact the customer service in-game for further assistance, @sand mulch.

[sand mulch]

so there are only bots sitting there, they cannot solve problems in any way, I would like to talk to a person?

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @sand mulch. This is to save extra resources and time due to enormous number of requests every day.

[storm locust]

@cyan citrus is it possible to get unbanned from playing atc?
i had a friend who got banned for 7 days and now it says you are banned from playing all Talent Championship
is there no way to get unbanned?

[cyan citrus]

Accounts that have a history of cheating will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @storm locust.

#news message.

[storm locust]

oh sadge

[sand mulch]

what problems should I press there then? account problems?

[lament grotto]

that means if banned even for 7d cuz of ANY REASON will also be a permanent ban from all talent championship?

[cyan citrus]

Please refer to my previous response again, @lament grotto.

[cyan citrus]

You should select options according to your issue.

[mighty hollow]

hi @storm locust

[lament grotto]

i mean if any reason that causes 7d ban is also counted as cheating?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @lament grotto.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mighty hollow. Remember to read through #faq before asking questions in the support channels.

[limber storm]

How you calculate the points in pmco?
Or there are any errors?

[cyan citrus]

You may use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open, @limber storm.

[sand mulch]

What if there are no suitable ones?

[cyan citrus]

We will not be able to help you with that any further. You will need to figure it out yourself. There are different categories available in customer service FAQ that you can choose from. One of the examples could be Account Related Issues. Please continue with the customer service.

[little crest]

@celest shadow hello, my account has been hacked .. I am very afraid and I would like to recover it .. I provide any information .. (io parlo italiano)

[storm flume]

Please contact the customer service for further assistance, @little crest. Refer to subpoint 5.4 in #faq for further information.

[little crest]

@storm flume does not make me write on #faq

[night cloak]

How do I fix?

The game won't load

After i press the game icon

It just stays like that

@cyan citrus

[cyan citrus]

What is the device you are using, @night cloak?

[night cloak]

A52s

Samsung galaxy

[ancient cedar]

You won't be able to send messages in that channel. Please contact customer service in this regard. Refer to the attachment below :

[night cloak]

@cyan citrus @cyan citrus

[cyan citrus]

Please try to clear game cache one time and restart your device, @night cloak.

[night cloak]

Ok

[night cloak]

Worked, ty!

[cyan citrus]

You are welcome, @night cloak!

[serene quartz]

What is the next step after the in-game PMCO qualifiers?

[ocean fractal]

After online qualification rounds next is group stage.
You may join pubg mobile esports server for more information regarding Pmco.
#questions message

[young gale]

hi my phone zte Nubia Red magic 7 and did not support 90 fps Is it possible to add it?

[fathom olive]

Hello my account has been hacked and I have no longer access to the game what should I do I have tried to contact the customer service out of the game but I don’t reach no where

[proven dragon]

Try going to https://support.pubg.com/hc/en-us

[smoky roost]

Hello! It is not the first day and not the first time that I have been addressing you! I really need your support, please do not send me to the game, from there support cannot help in any way and it is useless, tk. BOT answers there. My account was blocked for no reason, this case in your game is widespread, I was not the only one who was blocked just like that for no specific reason. I am Matrix, my game ID is 5110032013, I ask you to reconsider your decision to block my account, I have been playing PubgMobile for 4 years, and during this period there have been no violations on my part and could not have been, I play at various practices, I am a member of the tournament team,I would have been blocked long ago if I used something prohibited and if I broke any rules. I know the rules very well, and I would not break them in any way. I ask you to be prudent and check my account properly for anything! If it were so, if it were that I used something that breaks the rules of the game, I would not write to you so many times and try to prove that I didn’t do anything! But in fact, I did not violate anything and never tried to do it! Please help, be human, do not deprive the account of a person who plays fair and always tries to help you find those players who play with cheats, etc. I am an investigator in your game, more than 1300+ reviews and 600+ correct judgments!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @smoky roost.

[feral forge]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[wintry topaz]

Hello guys how can i fix my gyro delay in game ??

[chilly spade]

Please use English language in this server.

You may refer to #735483472432594994 subpoint 3.1 for regional communities.

[cloud harbor]

Hello, is there any tech support here? PEOPLE are not bots?

[chilly spade]

In discord? Yes, we aren't bots.

[cloud harbor]

Can I send you a private message about my problem?

[cyan citrus]

Please add more details about the issue you are facing.

[queen swan]

I do not use any cheat files, but in my country the internet is very bad. Is this a justification for you to lose my account, which spent about $8000 of money?
ID ‪5126121729
OF 【WAKE7】
Please, please open the ban. I lost the account and I do not know how to act. There is someone in his language to write to you because I don't know such things.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @queen swan.

[storm flume]

Please do not use languages other than English, @naive ether. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[echo ibex]

Where can I make a claim for an account that has been hacked?

[storm flume]

Please contact the customer service for further assistance, @echo ibex. Refer to subpoint 5.4 in #faq for further information.

[static sleet]

Please try a normal repair of the game and check if the issue persists.

[static sleet]

You can apply a routine repair for the game from the login menu.

[dire tusk]

I just got banned 2 years ago cause of agreement 🙂 I cant understand whats happened when i login the game i saw this. How can i solve this problem?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dire tusk.

[drifting gulch]

my game account was link with someone phone number and i cant remove that what should i do now

[storm flume]

Please contact the customer service for further assistance, @drifting gulch. Refer to subpoint 5.4 in #faq for further information.

[limber storm]

Where?

[cyan citrus]

You are already in the server. You can check out mutual servers, @limber storm.

[subtle fable]

Today I wanted to link another mail and phone number. I see that the mail and phone number are connected on the old phone to which there is no access, can I re-bring it in another way?

[cursive grotto]

Hy. 2 days ago i bought a new phone and i wanted to login in my account on it, but I cant. It says im frozed until 12/18/2022. I dont did nothing wrong, please help me... I play with this game from 2018 and now Im f..ked up....

[sacred bane]

Anyone?

Admins?

@polar marsh

[wide void]

@sacred bane what issue are you facing?

[stark mountain]

HI

Is there a ban on GFX Tool to make the emulator Ultra HD ?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @stark mountain.

[proven silo]

for more than a year my problem has not been solved. when will this ignore end?

[cyan citrus]

Do you have a screenshot or video recording as an evidence of the previous popularity, @proven silo?

[proven silo]

no, because it was over a year ago. and now a new countdown

[cyan citrus]

Please wait patiently for a response from the customer service, @proven silo.

[proven silo]

and all calls to the support service end up being ignored, and after updates everything is new

[cyan citrus]

Wait patiently, @proven silo. You do not need to open several tickets for the same issue. It will only hinder the overall progress of your report. Wait patiently until they get back to you.

[proven silo]

do you understand what i'm saying? I've been waiting for a solution for a whole year)

[proven silo]

For a whole year they never answered me. not to mention problem solving

[cyan citrus]

Will get back to you, @proven silo. Meanwhile, please continue with the customer service.

[final rivet]

New update got Lucky Airdrop Legendary chance nerf or is it just me got bad luck

[unreal garden]

@polar marsh Pls help me get my account back Someone scam me I still have Facebook connected in pubg tho He took my gmail and link his phone number now I can’t login to pubg it ask for verification code please help me @polar marsh

[wanton nimbus]

Contact the support from the game itself, and answer all the questions and give them different email to link the account to. It will take 1 week if all your answers are correct

[unreal garden]

I tried they don’t help me at all

[wanton nimbus]

It happened to me and I got my account back

[unreal garden]

They told me to login to the account that I got scam heo can I login to my account

[unreal garden]

Okay can u help me

[hoary mortar]

Any admin I need help

I found a hacker in ongoing regional matches of pmco . I have reported him but he didn't got ban . He was shooting in the air and players were dieing.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @hoary mortar. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please contact the customer service for further assistance, @unreal garden. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Why am I unranked in region titles

[void rover]

but can we send our recording proof?

[heavy leaf]

hello my merit is 71 and ive played multiple solo ranked matches and havnt gotten a single point

[native anvil]

You can upload the evidence on YouTube and write the video ID

[candid hill]

Hi,
My team is from Pakistan and we have registered the PMCO in Asia Wildcard, Is it okay or should I have registered in South Asia instead?

[void rover]

Thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @split tulip.

[feral forge]

For further questions regarding PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[oak kelp]

I saw a Facebook story from fake Level Infiniti company page. They promoting a "official giveaway" with mystic items. Link from story goes to well done copy of PUBGM website but with overlay promting to log in into PUBGM account via Facebook or Twitter to claim.
I reported inside Facebook. Do you have any your form for such reports? Not cheating. Just scammers.

[thorn imp]

When is uc station coming out on pubg kr?

[proven dragon]

Most probably UC station will be available after that event, within 2-3 weeks

[thorn imp]

After what event

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @oak kelp.

[cunning iris]

Good afternoon!
My account was hacked!
About 2 months ago I went to the army!
Came back a couple of days ago and decided to download the game!
I could not enter, because there is a number that I did not specify and did not set!
Basic bindings and mail are available, there are also checks for replenishment of the game!

Please advise and help!

[teal pewter]

@storm flume need support

kindly help

[storm flume]

Please contact the customer service for further assistance, @cunning iris. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @teal pewter. Remember to read through #faq before asking questions in the support channels.

[teal pewter]

@storm flume the verification code of my email account on pubg not received

@storm flume help me I already reported 10 days ago customer service but no any response

[cunning iris]

I go to the game through Facebook, after entering it asks me to confirm a phone number that I did not indicate

[cyan citrus]

We are unable to help you with account related issues through the community. Please continue with the customer service, @cunning iris and @teal pewter.

[final rivet]

@cyan citrus is new update that got lucky airdrop nerf I kept getting epics no legendaries or is it my luck

[cyan citrus]

The items in lucky air drops are completely random, @final rivet. This is not something we can help you with.

[teal pewter]

@cyan citrus I already reported 10 days ago but no any response please kindly help

[final rivet]

Ik I get unlucky cus I kept get epics 7x no legendaries

[cyan citrus]

Again, not something we can help with. Also, we are not affiliated with the customer service.

[final rivet]

I don't think they can tell me there's a nerf.

[cunning iris]

Can support only be contacted through the game or do they have an email address?

[final rivet]

Something might happen on my luck

[teal pewter]

@cyan citrus than who help me

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game. The e-mail is only meant for general queries, not account related issues.

[cyan citrus]

Only the customer service can help you with account related issues.

[teal pewter]

I again try hope so but I already did but no any response from them I again try

[cunning iris]

How can I contact support through the game if I don't have an account login?

[cyan citrus]

You may use the Help option located on the login menu of the game, @cunning iris.

[final rivet]

@cyan citrus it might be my luck cus I try to get bunny girl suit from lucky airdrop so bad and I get no luck.

[cyan citrus]

Please refer to my this response again, @final rivet.

[final rivet]

Ik

[final rivet]

I might get bad feeling that might be nerfed with legendary items.

If that's the case I wouldn't play pubgm until easter

[final rivet]

I think I forgot something. How many items from lucky airdrop are in rotation? Not telling how many will be from 1 lucky airdrop like 3 items randomness with how many items are here 30-50?

[sour bear]

hello @cyan citrus my account got hacked and they linked their facebook account, i've other logins but i cant unlink the facebook , need help @cyan citrus

[storm flume]

Please contact the customer service for further assistance, @sour bear. Refer to subpoint 5.4 in #faq for further information.

[vocal copper]

Hi. My son got banned on pubg mobile/emulator on his device for ( we don't know yet why. He never cheated or used any external programs to aid him, never been toxic or had any banable compartmental behaviour also we can;t file an aunban for because there's only automated responses.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vocal copper.

[cyan citrus]

No information regarding this.

[fervent maple]

Dear pubg team I have a issue in my pubg account that in setting country or region icon is not available please support me asap

[cyan citrus]

The option to change your country/region settings is not available for the accounts registered in European continent, @fervent maple.

[fervent maple]

But dear I live in Saudi Arabia if there any thing to do please help

[cyan citrus]

The will be according to the country you have selected in the game, not where you are currently physically located, @fervent maple.

[final rivet]

Oh ty for your help.

[fervent maple]

@cyan citrus is there any solution??

[cyan citrus]

Sadly, no, @fervent maple.

[night cloak]

Hello my account got hacked i can’t log in 😭

[hasty heart]

please help, I don't use any third party software! please look at my games!!! my id5560169521

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hasty heart.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I need urgent help because I can not log in it’s showing another mobile has sign in 😭

But I get not reply

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. We cannot help you with compromised accounts through the community, @night cloak.

[night cloak]

Is there any option to get my account back ?

Because my twitter account is hacked and with gamecenter I can’t also not log in

[cyan citrus]

As mentioned earlier, we cannot help you with compromised accounts, @night cloak. Please continue with the customer service. If your social media account is compromised, you will need to contact the respective customer service of that social media account for further assistance: https://help.twitter.com/.

[night cloak]

It shows someone else use already my account with my phone number so how I can get help that that hacker is log out

[eternal phoenix]

My game have slowed down since i have bought the royal pass with UCs

What should i do now?

Either refund the UCs

[cyan citrus]

What do you mean by slowed down, @eternal phoenix? Please add more details about the issue you are facing or share a screenshot of the issue.

[cyan citrus]

There is nothing we can do to help you with account related issues through the community. Please contact the customer service in-game for further assistance and avoid repeatedly asking about the same issue after you have been answered.

[night cloak]

Ok thanks

[cyan citrus]

You are welcome, @night cloak!

[bronze hull]

hi is there anyone here to help me i have a big problem ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bronze hull. Remember to read through #faq before asking questions in the support channels.

[bronze hull]

Hello my account has been hacked and I have contacted the technical support inside the game and I have not benefited anything so please I want someone who understands my problem only

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues. If you are unable to fulfill their requirements, they are unfortunately unable to proceed with your report.

[bronze hull]

I have met the requirements but all my account links have been stolen and untied 😞 but I have receipts for paying 10000$ dollars on the account and documented with an id number

[feral forge]

This is unfortunately not something that we can assist you. Please be advised that it is players’ own responsibility to secure their own game account and login methods after all.

[bronze hull]

Of course this is a sure thing and what happened was my 😞 fault but now I want to get my account back at any cost and in any way and I don't want to lose hope

[feral forge]

As mentioned earlier, only the in-game customer service can assist players with account related issues, we are unable to assist you with such regards here on Discord or through the community in any way.

[zealous anvil]

what this issue ?
your account has been frozen due to the detection of multiple
instances of suspicious activity on your account

[cyan citrus]

Please share a screenshot of the issue you are facing, @zealous anvil.

[quaint moss]

It's show reward for reaching certain milestone

But in event page their no such event held

[zealous anvil]

first screen when iam spectate
2 - when i login

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @zealous anvil.

[fickle scroll]

i get wrong version error at important moments, how can i fix it or watch it

[cyan citrus]

Please change your game language to English and share another screenshot of the issue, @fickle scroll.

[cyan citrus]

When does it happen exactly, @fickle scroll? Could you record a video of it and share it here?

[fickle scroll]

i can't watch

[jade nest]

What's your game version?You can check it here

[zealous anvil]

@cyan citrus this is a screenshot

[cyan citrus]

Refer to this response, @zealous anvil.

[covert mason]

why cant i get my merit?

i dont get anything after playing a match

[jade nest]

You are getting that error probably because that highlight you are trying to watch is from v2.1. I am not sure if it's the reason but looks like it,you may wait for a moderator to confirm what's the exact issue

[fickle scroll]

ok thanks

[fickle scroll]

@static sleet @celest shadow

[night cloak]

I’m trying to join my name but it’s saying name cannot exceed 14 characters but the name isn’t even 14 characters it’s 7

No special characters

[cyan citrus]

If the highlight was generated in the previous version, the highlight will not longer be valid in the current version. The highlights are only valid in the same version they were generated.

[cyan citrus]

Please share a video recording of the issue.

[fickle scroll]

is there any other method

[covert mason]

can you answer my question? @cyan citrus

[cyan citrus]

Different languages may have different parameters. We provide community support only for the English version of PUBG MOBILE. You should not face the same issue if you type your name in English.

[cyan citrus]

Could you elaborate?

[night cloak]

I’ve seen people with Arabic names that are longer than this

[cyan citrus]

Please close the search history and share another screenshot of the merit section.

[cyan citrus]

As mentioned earlier, we provide community support only for the English version of PUBG MOBILE. Feel free to contact the customer service in-game should you require further assistance with this.

[fickle scroll]

Sorry my English is a bit bad, how can i access these beats

[covert mason]

as far as i know, merit always worked the same, after playing a match and dying quickly you get +1 but now i didnt get anything even after playing for a bit.. i dont know if anything has changed since i last played

[night cloak]

What should I say to customer survice

[cyan citrus]

Merit recovery is related to time spent playing the game and in-match performance. You can check how many points you can recover daily in your merit section of the profile:

[cyan citrus]

You should tell them about the issue you are facing.

[covert mason]

it is my screenshot, it still says 7 and after playing a match i dont get anything

and the number also doesnt change

[cyan citrus]

It is not possible. Highlights from the previous version will expire when a new version is released.

[cyan citrus]

As mentioned earlier, merit recovery is related to time spent playing the game and in-match performance. We unfortunately do not have further information in this regard.

[fickle scroll]

ok thanks for helping

[cyan citrus]

You are welcome, @fickle scroll!

[covert mason]

i understand that, everytime before when you die in a match you get +1 i tried everything, one match i died instantly, other one i had 1 kill and then died and the 3rd match i played for a bit and then got killed and still nothing..

but thanks i guess

[unreal garden]

How do I respond to this?

[night cloak]

first write the social media ur pubg was link with like twitter or facebook whatever then send the gmail ur pubg was link with and name of gmail and then ur pubg ingame ID

[unreal garden]

Is this okay?

@night cloak

[night cloak]

like ¤¤¤¤¤¤¤¤@gmail.com

[storm flume]

Please avoid going off-topic, @unreal garden and @night cloak. You may have unrelated conversations in #chat.

[heavy leaf]

@cyan citrus

ahen does merit recovery reset everyday?

when*

@storm flume

[storm flume]

Please do not use languages other than English, @tough basalt. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[south violet]

i've linked my social media profile (twitter specificially) and it won't give me the avatar thingy

[wide void]

You have to login again with the social link you wish to use avatar of.

[south violet]

also tried that, it didnt work

[wide void]

Umm then I am unaware of the solution please wait for moderators assistance

[slender flume]

If my teammates banned in pmco match the point will count or not?

[cyan citrus]

Try this. Switch your avatar to one of the in-game avatars. After that, logout from your account and log in again using your social media account. Try to switch your avatar again.

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm.

[south violet]

thank you, it worked

[cyan citrus]

You are welcome, @south violet!

[rare summit]

Looking for people to play PUBG with, trying to rank up, currently diamond

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @rare summit.

[raven chasm]

I am getting the notice about joining with a newer update on a different mobile, i checked the version on my phone and it was newer than on my ipad.On my ipad it says 2.2.0.16705, what can i do to update it if doesnt show up on apple store?

[stiff frost]

@Wynnsanity#7971 @Wynner#2164 my account just got hacked today on PUBGM I’d is 5313567891 can you guys please help me get it back, talk to PUBGM for me somehow???

I am the owner of this account and I’m willing to do whatever I must to prove as such I’ve streamed etc on this account for soooo many years

[untold osprey]

Please kindly check the PUBG mobile chat.

[heavy leaf]

hello

what time does rhe merit recovery reset so i can get another 7 points

[junior birch]

Merit recovery is related to time spent playing the game and in-match performance, @heavy leaf.

[heavy leaf]

there is a limit

of how much u can recover a day

[covert mason]

how do you gain merit points? i played and i dont get anything

[stiff frost]

It’s the YouTuber SouljaQ here, I just got my account hacked is there anything you can do to help? My PUBGM ID is 5313567891

@everyone

[heavy leaf]

there is a limit

[covert mason]

i didnt get any points

[dense dome]

Hy dear PUBG TEAM.
I Live in PAKISTAN but my region is not pakistan. I wish to change my region into Pakistan kindly help me to change my region into Pakistan.
My Character ID is 5536408953
And My Name in PUBG is F A Z Y.
I need your help to change my Region into Pakistan.

[upbeat owl]

I got banned when i was offline

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upbeat owl.

[storm flume]

Please do not use languages other than English, @vestal estuary. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dense dome]

Help me to change my region into pakistan

[dense dome]

Help

[winged umbra]

Hello! Where can I check the missions I’ve completed and have to complete? Achievements etc
Thanks

[stiff frost]

It’s in your profile picture area