questions

[tall crater]

oh sir, I didn't do anything, why you banned me for 10 years, I just bought a royal pass, I downloaded uc, I rested for 1 hour and I can't log in, please help @static sleet

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tall crater.

[jovial moat]

Can i tak to pubg admin?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jovial moat. Remember to read through #faq before asking questions in the support channels.

[jovial moat]

We are face emulator issue how can we solved?

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @jovial moat.

https://www.gameloop.com/.

[jovial moat]

Ok thankx your time

[cyan citrus]

You are welcome!

[cursive birch]

Hello if I got banned in all talent championship for no reason, do I’m allowed to play PMCO?

@cyan citrus

[magic pasture]

Is there's solve for crew ban ?

[cyan citrus]

Please share a screenshot of the issue you are facing, @magic pasture.

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for further assistance with PUBG MOBILE Club Open.

[magic pasture]

That's the problem

[cyan citrus]

Accounts that have a history of cheating will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @magic pasture.

#news message.

[cursive birch]

They said to use this Chanel

[magic pasture]

Just someone in the team was cheating & is there's solve for this because no support in the game respond

[cyan citrus]

Could you share a screenshot of it? I could not find any such response.

[cyan citrus]

We unfortunately will not be able to help you with this any further through the community.

[cyan citrus]

That response was not meant for you, @cursive birch.

[cursive birch]

Yes, but is the same problem

[cyan citrus]

If it is related to All-Talent Championship, please refer to my this response, @cursive birch.

[cursive birch]

Is referred to PMCO

I don’t care if I don’t play all talent:))

[cyan citrus]

You have already been answered, @cursive birch. Please use the PUBG MOBILE Esports Discord server for assistance regarding PUBG MOBILE Club Open. Also, you have received a response regarding your issue there as well.

[hollow bison]

I Had This Problem After Update

How can I fix?

[analog fable]

What do you need to own to have the Cosmic Inquisitor Set emote work? The outfit and the Cover?

[cyan citrus]

Could you please elaborate on the issue you are facing? Is it related to your aim going down while shooting?

[hollow bison]

Yes Automatically Goes Right, Left And Down when firing

I'Use Google Translate

[cyan citrus]

The outfits in the event do not come with any emotes. You will have to purchase the emotes separately through the event shop.

[cyan citrus]

Got it! From where did you download the game and what is the device you are using?

[hollow bison]

I Dowloand From Play Store My Telephone Oppo Reno 4 Lite

[cyan citrus]

Are you using Gyroscope, @hollow bison?

[hollow bison]

No

Everything Happened After New Update

[cyan citrus]

Could you check if it is turned on or off? If it is turned off already, try to turn it on and turn it off again, @hollow bison..

[hollow bison]

I Have The Same Problem When I Log In To My Account With A Different Device

Okey I Check

@cyan citrus I Check But Still Ongoing

[cyan citrus]

Please try to perform a routine repair of the game from login menu and make sure that you also select the option to restore default settings, @hollow bison. After that, reset your device app preferences through Settings > System > Advanced > Reset options > Reset app preferences. After that, restart your device and try to play again and see if it will make any difference.

[hollow bison]

I Tried This Two Times Before But It Didn't Work

[cyan citrus]

Have you also tried to reinstall the game, @hollow bison?

[hollow bison]

Yes Two Times

I Reinstall My Phone One Times

Not Fixed

[cyan citrus]

Got it! Please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines, @hollow bison.

[hollow bison]

🫤

Okey Thank You❤️

[cyan citrus]

You are welcome!

[delicate frigate]

Hello,

I am a streamer https://www.facebook.com/yahiagamingsd in Africa Region An was very active and spend a lot of money on my account. Sadly it got hacked and after a very long fight with the hacker the hacker gave up and activated a plugin which blocked me from access then joined a game with a hacker which caused the account to be banned for 10 years (1 year ago).

I already reported to game support at that time through the app it self but duo to the long delay in response and actions I would have been able to remove the hacker but pubg mobile support took very long until the hacker managed to get the account banned.

Is there anyway to appeal and get it unbanned? Am available for DM. the account ID : 5296935948 warSANTA

Thanks,

Yahia (edited)

[cyan citrus]

Your account security is your own responsibility, @delicate frigate. Please be advised that as long as an account has been used for cheating activities, no matter who the person involved is (whether it is the owner or someone else), the account is bound to be terminated as per the terms of service of the game. For more information in this regard, please refer to #faq sub point 2.12.

[muted hatch]

My device is iphone 11 pro .. and the crouch button doesn’t work when firing with index finger ( nb: im using 3 fingers claw ) .. and when throwing nade its also same issue plz suggest me

[rugged rose]

Almost half a year has passed since the contest of covers of the meaning of life. We still have not been paid the prize, and once again our questions are being ignored in the winners' group. What does it mean? @lime juniper @cyan citrus

[ocean fractal]

Share a video clip of the issue.

[muted hatch]

@ocean fractal

Im trying to crouch but doesn’t work

[brave tulip]

Hello, why the Moderation are thinking player in the video is not a cheater? Its really fun. ID:5918294038 - https://www.youtube.com/watch?v=UmT_Jx5H84g

[mighty estuary]

Hey PUBG Suppor team PUBG account got banned dy mistake and l need your help to flx this error (banned for 10 years). And proved thet the data collected in no data , l paid my account and tired. I hope you lift the ban , l hope you do . thank lD 5245584717

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mighty estuary.

[night cloak]

@elfin canopy

[night cloak]

Hi can i get some help please?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @brave tulip.

[night cloak]

My account is hacked. I do not have any access to my account anymore because the hacker unlinked all of my social media and phone number/ email address. When I try to contact pubg mobile via the application and i sent them all of my payment receipts for 2 years they told me that if i dont have any access to the account they can’t help me. Please is there any other way to recover my account?

[unborn grotto]

Respected PUBG management,
My account which was logged in through my facebook account has been locked because of my number, that sim was stolen along with my mobile and when i try to login through my facebook account the game sends a text code to that number for verification but that number is lost.Can you kindly unlock my account, I will give you as much as verifications as possible other than that number cause it was stolen along with my mobile phone.

Thank you
Azan shah (Bñ么ITACH鼬)
PUBG ID: 597321933964204

[green agate]

Please keep in mind that your account's security is your own responsibility in the future, and should be treated kind of like a safe. We are not able to help you as we are not paid employees with access to the physical means necessary to help you with this issue.

[storm flume]

Please contact the customer service for further assistance, @unborn grotto. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

So is there any other way to recover it?

[green agate]

Pretty much no, because you do not have access.

[night cloak]

Even if i have every proofs that they may ask?

That’s no fair really i spend over 3k euros in 2 years and now they refuse to help

[green agate]

They need you to have access to the account for specific reasons.

[night cloak]

They sent me a form to fill it and they asked me which email address i would like to link my account, so there is a way?

[cyan citrus]

What are you referring to, @night cloak? Could you share a screenshot?

[night cloak]

This

[cyan citrus]

Please use the #copyright channel for concerns related to PUBG MOBILE community in compliance with the channel's pinned instructions.

From where did you get this?

[night cloak]

They sent me to fill it from the game

Why?

I told them my account is hacked and then sent them my payment receipts and then they told me to fill this form

[cyan citrus]

All right. If you contacted the customer service through in-game, please continue with them instead, @night cloak. We unfortunately will not be able to help you with compromised or stolen accounts through the community. However, it is highly recommended to regain access to at least one of the login methods. The customer service may not be able to proceed with your request if you do not have access to any of the login methods.

[storm flume]

Please do not use languages other than English, @hushed prism. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

But this forms says which email address I would like to link, so there is a way to recover if i dont have access anymore

[hushed prism]

Hello, I have encountered such a problem. I can't login/join the crew. Writes "You are forbidden to participate in matches", or "ban-create-carteam". I didn't break any game rules and never used cheats. Can you please fix this problem?

[cyan citrus]

You can try to seek help from the customer service in-game. They are the only ones that can help you with account related issues.

[night cloak]

Ok thanks

[cyan citrus]

Please share a screenshot of the issue you are facing.

[cyan citrus]

You are welcome!

[glossy wasp]

Whos able to post treads? I see people posting dumb stuff while i cant post anything that might help the game...

[hushed prism]

They also write that “You are forbidden to participate in matches”

[cyan citrus]

Accounts that have a history of cheating will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @hushed prism.

#news message.

[hushed prism]

I did not break any rules, you can fully check my account for cheating. He is completely clean.

[cyan citrus]

Please feel free to contact the customer service in-game should you require further assistance in this regard, @hushed prism.

[hushed prism]

In the game in support they do not answer me, I write to you so that you can help me with this error

[cyan citrus]

We cannot help you with this through the community, @hushed prism. Please refer to my previous response again or wait patiently for a response from the customer service.

[brave tulip]

After report he s still not banned

In the video even blind can see a cheat

[hallow steppe]

@cyan citrus hello sir we have a problème on the registration for pmco . We are 4 players from Africa and 2 from eu , when we try to click on register it's show up this message ( the leader account from Africa region ) we need help acap

@static sleet

<@&481161015728406538>

@celest shadow

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @hallow steppe.

[hallow steppe]

Yeah tnx

[cyan citrus]

You are welcome!

[tiny sedge]

hi, my account was hacked but i still have access to my email, but he connect his phone number, and i can’t log in with my email, how can get back my account ?

[storm flume]

Please contact the customer service for further assistance, @tiny sedge. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Whenever i try to enter my account by number it shows this

I’ve waited 24 hours and it still didn’t work

[vague flame]

How tf do i report a guy ib tdm

Theres no way to view id or do anything

[ivory salmon]

اهلا

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @vague flame. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please do not use languages other than English, @ivory salmon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[chrome thorn]

Any one here facing issues with touch controls being un responsive and somtimes not registering the touch.

[night cloak]

Yeah fire and chat button sometimes don’t work have to tap many times

[low tartan]

Could anyone search the username "RacistElvin" to see if it's banned or not?
It was supposed to be just 7 day ban but it's been like 2 weeks and I still can't log in.

[dreamy wren]

it asks me for a confirmation code, but it is sent to the void, there is an empty number

i can’t login in my acc

[storm locust]

May I know which regions support PUBG mobile clubs creation/joining?

[ocean fractal]

European region

[storm locust]

Ok thanks

[drifting cypress]

i see

[lime juniper]

Your cute eyes see a lot.

[drifting cypress]

[night cloak]

What did the police?

[night cloak]

Yes but thé police what he can do?

[winter locust]

How do you cancel auto join invites?

[static sleet]

Please refrain from misleading users with irrelevant answers and disinformation, @gaunt dove.

[little hazel]

Can I get the link of pubg mobile nepal dc server please

[static sleet]

Please refer to subpoint 3.1 in the #735483472432594994 for regional communities.

[little hazel]

Okay I saw but no nepal server can I suggest ? But where to suggest in which channels

[gaunt dove]

Desinfolmat 😖

[wispy karma]

Why is the game lagging?

[indigo dawn]

Uh

@celest shadow @static sleet

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @indigo dawn.

[indigo dawn]

Idk how that works

Okay i just did it

[ancient cedar]

This Chinese text is included in game design or is a bug?

[wispy karma]

There’s so many issues with the game right now and they don’t even look at it and customer support in game doesn’t do any crap it’s just pissed you off even more because there’s no real people to talk to.

I guess there’s no customer support for PUBG because they’re slow at responding to people.

[ocean fractal]

What is your device?

[wispy karma]

iPhone 14 pro max💀

[ocean fractal]

Make a post in #996546243859853424 with a recorded video clip of the issue and also make sure to include information about your numeric user identification, server, device, network and country.

[wispy karma]

I called the PUBGM Headquarter in Seoul, SK and they said contact customer support in game like bruh it doesn’t do any crap😑 I tried called the ones in the US but they don’t answer🫥

[wispy karma]

There’s no point of doing all that just for them to say it’s probably the Internet or the device. I’ve did that before but they didn’t bother to help and fix it.

[crimson canopy]

#questions
I have changed my server by mistake from middle East to Europe
Please bring me back to my server which is the middle East to continue playing in my rank with my friends

[storm flume]

Please contact the customer service for further assistance, @crimson canopy. Refer to subpoint 5.4 in #faq for further information.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @ancient cedar. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[ancient cedar]

🗿I thought it is included in game design.

[night cloak]

how can i delete all my reports on my account?

[white wyvern]

I've been having "abnormal match behavior" thing for 3 times now and I'm not even hacking

[storm flume]

Please contact the customer service for further assistance, @white wyvern. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

how can i delete all my reports on my account?

?

[crimson canopy]

Hellooooo i cant find anything helpful here

Plz help me

I have changed my server by mistake from middle East to Europe
Please bring me back to my server which is the middle East to continue playing in my rank with my friends

#faq #questions

?????

[eager root]

Wait till the number of days shown there to be able to change server

[crimson canopy]

59 day ???
Rly ?

Gonna leave this game

[rough barn]

My account was stolen please help me get it back I was linked to Facebook The last nickname was ttWeoN or NPジ WeoN played for 4 years if you can help I will be glad ID 5312350823

[crimson canopy]

Anyway ty for replying to me @eager root

[night cloak]

Hotair ballon iPad view got fixed?

[lofty vapor]

my account has been banned for 10 years and I haven't broken the rules or used external tools or files or changed game data for my account since next season. I didn't break any game rules.ID:5251071689

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lofty vapor.

[rugged rose]

How to write there? At some specific time?

[cold creek]

My account was stolen please help me get it back I was linked to Vk, Game Center and my email. Nickname was S夫人ha. ID: 5407819459. I paled 3 years

#questions

[rough barn]

#questions My account was
Stolen please help me recover it. I was connected to Facebook, Play Game, and mail Last nickname was ttWeoN or NPジ WeoN played 4 years if you help I will be glad ID 5312350823

[ocean fractal]

Contact in game customer service. It's the most efficient way.

[rough barn]

#questions help disable hacker mail

[ocean fractal]

Contact in game customer service. They are the only one who can resolve your account related issue.

[chilly spade]

@rough barn you nay refer to #faq subpoint 2.7 and 2.8

[chilly spade]

Not instantly, but yes! They will help you asap.

You may change your linked socials password and if the hacker still have access to you account you may contact in-game customer support.

[chilly spade]

@night cloak ypu may refer to the message i sent above^^

Contact them later again.

[night cloak]

ممكن مساعده

[chilly spade]

@night cloak
Please use english language, you may refer to #735483472432594994 subpoint 3.1 for regional communitites.

[night cloak]

Can you help me please

Help

[chilly spade]

@night cloak state your issue please

[night cloak]

I get this message every time i try to log in by number

[tiny sedge]

<@&481161015728406538> pls help to get back my account, it was hacked

i can’t do it in the game, bc i don’t have access to it

[night cloak]

I was just playing normal

And the second day I saw my account got banned I don't know why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[swift anchor]

Hello, I recently got banned for nothing, I played without cheats, and the ban came after I started the game, I was thrown out and given a ban, I have already written to support what to do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @swift anchor.

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I opened my account on the emulator and now when I play on the iPad I Get Pand 10 min

[wanton panther]

i want suport

[night cloak]

I want suport

#faq I opened my account on the emulator and now when I play on the iPad I Get Pand 10 min

[meager needle]

I have a question about pmco registration <@&481161015728406538>

[static sleet]

For questions related to PMCO and other esports events please join the PUBG MOBILE ESPORTS Discord community.

▫️ https://discord.gg/esportspubgm.

[meager needle]

Thank you so much ❤️

[little hazel]

Need some support

Is there any official pubg nepal discord server or not?

I referred to 3.1 but didn't found nepal

[night cloak]

If I have too many kills in a single game or if I hit too many headshots in a game automatically I get 10 minutes banned again and again every time I do those things. Can you please hep me with that ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[stiff reef]

Hi my account has been hacked can someone help me

[analog grail]

always the game put me on safety observation period without reasons...and this is the fifth time for that i need to talk to anyone in customer service to solve this problem because i ranked solo-TPP Europe server
and my id in the game is : 51711426908
@polar marsh

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance, @analog grail.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[icy aurora]

Koenigsegg one:1 skin is glitched, its invisible in my lobby profile, and entry message doesn't show up when someone invites me, i spent way too much on it plz fix this

[cyan citrus]

Can you try to switch to a different skin and switch it back to the previous skin again, @icy aurora?

[glacial aurora]

Please help me I'm take a ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glacial aurora.

[median dirge]

ı need help because another social media account is linked to my account

[night cloak]

@cyan citrus @static sleet I am pubg mobile lite player but pubg mobile lite no update why sir plz my favourite game pubg mobile lite so new update new event update my request plz sir

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[cyan citrus]

Did an unauthorized linked a social media account to your PUBG MOBILE account?

[night cloak]

@cyan citrus plz reply sir

[cyan citrus]

Please refer to this response, @night cloak.

[night cloak]

But sir pubg mobile lite company tencent i am right

Sir how to contact pubg mobile lite

[median dirge]

yes and he linked his Twitter account @cyan citrus

[storm flume]

Please contact the customer service for further assistance, @median dirge. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

This is not our concern. You may browse the internet for that or contact their customer service. We only provide community support for PUBG MOBILE here.

[median dirge]

i did this but it didn't help

[ripe turret]

Hello these my friends are using cheats. They are playing a Phoenix emulator.
id cheater :
51218627528
5267879354
5246506157
51584264418
51343495532
Please check their account thank you

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @ripe turret. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[cyan citrus]

We unfortunately cannot help you with compromised accounts through the community. Please continue with the customer service.

[ripe turret]

just check bro ❤️and You will know I'm right

[cyan citrus]

We can't do that as moderators of this Discord server only provide community support, @ripe turret. Please follow the instructions provided above.

[robust mortar]

How do I edit my PMCO team? I’ve had this menu since this pmco update menu came out . Can u help us?

It says we have 4 players but we actually have 6

Can I cancel ? Can I get a new team? Idk how to change anything. This is all new menus

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports, @robust mortar.

[primal halo]

this is support from the actual game?

cuz i need help with my account

[storm flume]

Please contact the customer service for further assistance, @primal halo. Refer to subpoint 5.4 in #faq for further information.

[peak fern]

I need to contact technical support

[tiny sedge]

hi i need help with my account, or give me email to contact support, i need it pls help!! <@&481161015728406538>

[storm flume]

Please contact the customer service for further assistance, @tiny sedge. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @peak fern. Refer to subpoint 5.4 in #faq for further information.

[tiny sedge]

it doesn’t help me, i’m still can’t connect to the agent or technical support

pls just read what i’ll said

okay, so i have email connection to my account, the hacker just disable my connection and change phone number, when i’m trying to connect with a email, it’s said a suspicious login attempt, and then they send a code to an unknown number and that's it, I know the login and password from the mail

[celest shadow]

Please be advised that the moderators of the Discord server are not affiliated with the in-game customer service and are unable to assist with account-related issues, other than to direct you to contact the in-game customer service.

[tiny sedge]

i’m understanding that

just help me connect to the support

pls help me, i’m really want to play in my account, i have some much clothes and things

i don’t wanna loose it

this is from the second account, there is nothing to put my information about my main account

[lethal mountain]

Pubg Pls ban

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @lethal mountain. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[uncut oriole]

does this server support pubgm emulator players? is there any particular section/place for em to team up ingame?

[ocean fractal]

What emulator you are using?

[uncut oriole]

i mainly use gameloop...

[ocean fractal]

They provides community support only for mobile platform. For further assistance with GameLoop, you can visit their website or Discord server.

https://www.gameloop.com/.

[uncut oriole]

@ocean fractal tq for the headsup

😄

[spring crest]

game download failed in gameloop ,, apk download from google could not work because engin downloading time show game download failed.

[fringe cave]

i have seen security center patch update it's just like normal 2 to 3 mb patch but next day it was disappeared other than that all patch note shown there and the patch note name was investigation reward upgrade

[celest shadow]

As the moderators are not affiliated with the customer service, we cannot help you with account-related issues.

Please refer to the support agent's response and wait patiently as requested.

[pallid mango]

why my club posts don't go to public and I can't even give like to my posts
Why why why?

[rapid dune]

Why my merit not increase when i am playing solo?

[ocean fractal]

Are you the founder of the club? And how many members do you have in your club?

[pallid mango]

No I'm only doing for 1k likes
And now nobody can see for my posts

[ornate thistle]

There is a daily merit limit u can earn if you have reached that limit you won’t be able to gain more merit for the day.

[rapid dune]

Now got it what is the problem. There are daily limits. 😉
Its really fun to get some gypsy teamate who shooting you car tires and blowing you up. But when i killed him now its my problem that i cant play for 2 days....

[ocean fractal]

Let me share how club works. There are certain clubs with huge amount of members like 100k and 150k. You should join those clubs and share your pubg mobile related content through post>select clubs and then post.

[pallid mango]

I tried my posts don't go to public

I only can see and can't even give like to my posts

It's say failed to like

[ocean fractal]

Would you mind sharing a video clip of the issue?

[pallid mango]

Ok wait

[uncut oriole]

i've tried contacting em but no response... i've tagged many ppl there. i'd request this grp mod to create a separate section for emulator gameplay

[tiny arrow]

Hello I take a ban please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tiny arrow.

[rich notch]

hello, why couldn't i pick up the pmwl t-shirt if i completed the event. The event is called pmwl shared view.
What kind of support should I contact??? what am I supposed to do ?? how can i get this shirt?

[storm flume]

Please contact the customer service for further assistance, @rich notch. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

We will unfortunately not be able to provide support to PUBG MOBILE players using GameLoop here. Please visit their website at https://www.gameloop.com/ for further assistance and wait patiently for their moderators to respond to you. Thank you for understanding.

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[celest shadow]

Please perform a routine repair from the login menu. If the issue persists, please create a post in #996546243859853424 in compliance with the channel guidelines.

[ornate rover]

Hello
now I have account linked to game play... If I deleted that account, could I link game play to another account?

[timid vortex]

Hi my game account was hacked and linked with an email what should I do

[cyan citrus]

It is recommended that you unlink the account from your Account settings of the game, if you want to link it with a different PUBG MOBILE account.

[storm flume]

Please contact the customer service for further assistance, @timid vortex. Refer to subpoint 5.4 in #faq for further information.

[fathom portal]

need help

[ornate rover]

Yes, but I need to delete it... That will help to link it to another linked account???

[spice compass]

i used files for 90 fps and i get banned 10 years .. This does not help me to win the game and because of it my account has been banned.. I hope that my account problem will be resolved as soon as possible

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spice compass.

[cyan citrus]

Sadly, I don't have information in this regard.

[storm flume]

Please contact the customer service for further assistance, @fathom portal. Refer to subpoint 5.4 in #faq for further information.

[fathom portal]

@cyan citrus

Cant purchase prime plus

[cyan citrus]

Please refer to this response, @fathom portal.

[fathom portal]

Its not relavent

[cyan citrus]

We can't help you with purchase related issues through the community, @fathom portal. Please reach out to the customer service for further assistance. Alternatively, you can try to make purchases through https://www.pubgmobile.com/pay.

[dense dock]

where can i find gunlab?

yk where we used to make our own skin type of thing

[ornate rover]

In workshop

[dense dock]

its not there anymore

at least i couldnt find it idk.

[timid vortex]

My account was hacked and banned for two months , because the hacker used cheats what should I do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timid vortex.

[jade raven]

How do I apply for clan leader when actual leader is offline?
Is that actually a thing?
Kindly assist me.

[vocal zinc]

i got band without use any hacks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vocal zinc.

[ornate thistle]

Theyve removed it temporarily.

[dense dock]

ohh safe

[storm flume]

Please avoid going off-topic, @wispy karma. You may have unrelated conversations in #chat.

[night cloak]

Hi, can I contact pubg mobile via mail please?

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game and e-mail is mostly meant for general queries, @night cloak.

[ocean fractal]

There is no way to be a clan leader unless you create a clan by yourself or the clan owner transfers the ownership to you.

[long trellis]

i need help my game freezed so much and laging alot in the main menu also in the match if i enable voip so my game getting freezed for a few seconds after that its works and sometimes i get sound glitched i have to restart my mobile
Mobile is IPHONE 8+

[unborn grotto]

Respected PUBG management,
My account which was logged in through my facebook account has been locked because of my number, that sim was stolen along with my mobile and when i try to login through my facebook account the game sends a text code to that number for verification but that number is lost.
Can you kindly unlock my account, I will give you as much as verifications as possible other than that number cause it was stolen along with my mobile phone.

Thank you
IGN: Bñ么ITACH鼬
PUBG ID: 597321933964204

[vagrant tulip]

You can ask the telecom company to get you a replacement sim for the same number, That’s the best approach for your situation. Be advised that it’s not possible to get account related support through Discord.

[jade raven]

please check my screenshot

[celest shadow]

You can only apply after the Clan Leader has been inactive for 30 days or more.

[chrome hawk]

Is there a collect all button for achievements?

I have so many not claimed since a year

[delicate raven]

Is there anyway we can register our complaint regarding unfair and biased moderators of this server?

[feral forge]

You may contact Piston privately for further assistance in this regard.

[feral forge]

Unfortunately, no. Feel free to provide your suggestions and feedback regarding this in #996458713126797405.

[eager panther]

Can I still convert the old premium crate scrap?

[modest burrow]

any Supp here ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @modest burrow. Remember to read through #faq before asking questions in the support channels.

[modest burrow]

i was buying uc from some one and he did refund uc

i would bay back but i would now how mush should i bay back !

can u tell me how mush negative uc in my account ?

[tame mesa]

“Players in area” bugged

[modest burrow]

568898950

this is my id

[solemn copper]

I got banned for nothing. What can i do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solemn copper.

[jade raven]

Thank you.

[ocean fractal]

It's a penalty you receive when you refund a purchase. You need to purchase UC to make up for the refunded UC.

[modest burrow]

ya i know .. but how mush amount of uc that i should refunded ?!

[celest shadow]

Please be advised that you should only purchase UC in-game or via https://pubgmobile.com/pay.

[celest shadow]

That depends on how much UC was refunded in the first place.

[eager panther]

@celest shadow

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @tame mesa. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[modest burrow]

@celest shadow i can't remember how mush i charged from him

@celest shadow btw i didn't have have visa in this time to buy for my self

i would only know how amount uc should i bay back that is only my problem 😦 !

[austere pagoda]

Need asia server scrims

[fathom portal]

Can't buy in game UC

Anyone help

[night cloak]

banned for no reason lmao

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[celest shadow]

Yes, you can. It can be found under the events center.

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

You may refer to our #matches or #matches.

[celest shadow]

You can purchase UC in-game or via https://pubgmobile.com/pay.

[fathom portal]

Want to buy prime plus

🙂

[celest shadow]

To access the Prime/Prime Plus subscription menu, click on the “crown” icon located at the top-right corner of the main menu.

[fathom portal]

Cant buy

[storm flume]

Please do not use languages other than English, @upbeat chasm. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @fathom portal. Refer to subpoint 5.4 in #faq for further information.

[rocky coral]

Hello, Mods I have a query.

In the treasure section, there is a material pack which is for 560-570uc I think and there is written that the weekly limit is one. So I want to know can I buy material every week? Or this is for one time only

[ocean fractal]

Yes. We can buy material once every week.

[proven nacelle]

I have a problem logging in, can someone help me?

It asks me for a code, but the code does not reach me on the phone number and I am sure that the number is correct😭

[rocky coral]

Thanks brother ❤️

[rocky coral]

Click on change verification method

[proven nacelle]

It's the same way, I can't change it

I deleted the game and re-downloaded it, the same problem is not solved

😭

[lilac bloom]

Data transfer outside EEA

and when i choose it it say "do you agree to transfer your data outside the european economic area?"

what does it mean ? and if i accept what are the consequenses ?

[rocky coral]

You can't transfer your data outside the European region even if you click on accept nothing will happen

[lilac bloom]

Then any way to change region?

[heavy vortex]

Nope

[tribal marten]

Please unblock my account since I did not use third-party programs, I played 3 games and everything is fine, but in the 4th game, as I knocked out a player at the beginning of the game, I was immediately blocked. I've been playing for 4 years and have never used anything, what's the point of losing my account after so many investments in the game. Consider my account and ask you to solve my problem.
Id: 589121397

[quaint sonnet]

hello

ia here pubg diacord for solving problems

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tribal marten.

[feral forge]

What does it regard?

[quaint sonnet]

ihave problem throw one year

icanf prove what i can say but it broing when u reply and bot talk with u

need human of pubg mobile server can understand me and see if there is solve or not

[feral forge]

Can you please elaborate with your issue?

[eager panther]

Ty

[quaint sonnet]

iwas in holiday for marry ihave leave my accout for time and change phone to hawi not allow google then idownload pubg from stone apk then after i play igot baned for 10 years itried to tall with pubg human but canr until. now icant fix this problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quaint sonnet.

[sand furnace]

Hello?

[humble osprey]

My code has been hacked, how do I fix it?

[chilly spade]

Hello, please state your issue!

[chilly spade]

Can you please elaborate your issue please?

[summer gazelle]

Welcome. . I am a content creator on YouTube, I have almost 1 million followers. I want to talk to one of my PUBG representatives. . Absolutely necessary

[sick bluff]

DEAR PUBG TEAM,
Recently iam trying to login my account but it's showing your PUBG account ban for violating policies even I didn't break any kind of PUBG rules for it as soon as possible.
If you did not unban my PUBG account then I will not play PUBG anymore because I have uc and many achievements in my account, And you have banned my account without any reason.
CHARACTER ID;
5378241812

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sick bluff.

[analog grail]

@polar marsh
always the game put me on safety observation period without reasons...and this is the fifth time for that i need to talk to anyone in customer service to solve this problem because i ranked solo-TPP Europe server and my rank is crown |||
and my id in the game is : 51711426908

[cyan citrus]

You have already been answered here, @analog grail. We unfortunately will not be able to help you with this any further through the community.

[vivid kraken]

Hello. I’ve had my number linked to my account for which I’ve forgotten the password.

Now when I forget pass and obtain the verification code, I am not receiving it on my number? I have tried countless times still I am not getting the code. Please help!

[prisma sable]

Hey guys, for some reason I can’t send popularity anymore

I got this error message

[chilly spade]

Try performing a routine repair

[prisma sable]

Sorry I am new here, that means?

Routine repair?

[storm flume]

Please contact the customer service for further assistance, @vivid kraken. Refer to subpoint 5.4 in #faq for further information.

[chilly spade]

Yes.

[prisma sable]

What does that mean?

Or how I do it on iPad

[chilly spade]

Go to login menu and click on the icon of 🔧in the right above corner.

[prisma sable]

@chilly spade Thanks, will try!

Still not working 😞

[wary scarab]

Can anyone help me

I have some issue in pubg

@polar marsh

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wary scarab. Remember to read through #faq before asking questions in the support channels.

[torpid parrot]

I used to have a pubg account linked with my facebook and email but as there was a new release in india as BGMI, i've transferrred my data to that. But as i've moved to USA now, would like to play pubg mobile with my original facebook account but couldn't find it.

Could you please retrieve the data from my old facebook account or can you transfer my data from BGMI to pubg mobile

[sleek elm]

I can't change my re3gion from France to USA. Why???

[cyan citrus]

What is the issue you are facing, @sleek elm?

[cyan citrus]

It is unfortunately not possible to transfer accounts from a different version to global version to PUBG MOBILE. Please create a new account to continue playing the game.

[spare ore]

Can a member of staff please help me? <@&481161015728406538>

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spare ore. Remember to read through #faq before asking questions in the support channels.

[lean rampart]

I have a persisting technical issue with the game that was reported before but it seem to be on and off so the last year.

Basically, me and my friend who play together cannot get into matches. We are forever stuck in the queue. This has been going on for many months until the recent update - we were getting in matches within seconds, until today.. and now we cannot get into any games again. The only thing I can think of is that one of us lives in the US and the other the UK. I've played this game since day one and never had an issue until the region updates. I don't know what to do anymore or who to speak to. I've reported this in game a lot and spoke to someone who i assume works for the game via reddit.

Does anyone have a fix for this or know why it's happening?

We can get into some quick matches, but no normal games

[cyan citrus]

Have you both tried to repair your game and switch network, @lean rampart? Does it only happen when trying to play with a specific friend in a specific game mode? Have you tried to play with someone else with the same server and region as your friend has?

Regarding, your message in the #copyright channel, they are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail]. Please delete your message from the #copyright channel or you may get muted for violating the pinned regulations.

[sterile trail]

Too much cheaters in game.. Can't play.. I hate now..

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @sterile trail. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[lean rampart]

Yes we have tried to repair our games and yes it is an issue with other players too. We have had a full team of friends previously and we were not able to get past match making. For a while we were only able to get into Payload and certain arena type matches. If we pick squads with the 2 of us + random MM, it will find 2 other players and show 4/4, but the game will not begin.

I'm not sure why today it has came back. We have been playing no problem since the latest update almost every day. We would get into matches within seconds and now we are stuck

[lean rampart]

With further testing, it seems both Ranked and Unranked 100 player matches do not work. Also possibly Arcade. So far we have only been able to play the new arena matches.

[cyan citrus]

What is the device you are using, @lean rampart?

[lean rampart]

5th gen ipad (2017), my friend has a Pixel 6a

[blazing citrus]

Dear team.

I'm facing an unfortunate error that I can not change my region because I didn't set it when it showed the option.

I have processed my verifications with my current Pakistani mobile number yet I can not see the option to change region on my settings.

This is giving me a disadvantage as I cannot complete my subscriptions and in-app purchases due to region differences.

My player I'd is : 52965598821

Looking for a way out of this problem!

[cyan citrus]

Responded in the #1027967040604086363. Please continue there.

[cyan citrus]

The option to change country/region settings is not available for the accounts registered in European continent.

[blazing citrus]

I have registered with my local number but it hasn't fallen back to its original registration region. Please help me thru this!

[cyan citrus]

You cannot change your country/region settings if the option is not available you. Please refer to my previous response again, @blazing citrus.

[blazing citrus]

I already check the previous message but there has to be a way to adjust it back! This doesn't make sense at all!!

[safe karma]

Hi

Can anyone make me happy?

Hey today October 6 at 5 am I was playing with my friends in the city of Halloween in the map of Erangel. My account was banned without any clear reason explaining that I am modifying the game files. I did not use any cheat programs in the game and I have never modified any of the game files. I am playing the game From season 5, I have not used any cheats in the game and I have never modified any game files. Please reconsider my account. I have not modified any of the game files.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @safe karma.

[sleek elm]

There is no option to change region. I want to change my region.

[winged jay]

hey where do i report hacking and cheating on social media

promoting hacks

[mighty stone]

Hello support team, my account has been linked via e-mail by a hacker. How can I remove the third link? I contacted the customer service inside the game, but the complaint was rejected immediately without any reason and without any processing of my data

[winged jay]

it shows error

how could I fix it?

[cyan citrus]

The option to change country/region settings is not available for the accounts registered in European continent.

[cyan citrus]

This is to due to privacy seasons and we unfortunately cannot help you in this regard.

[cyan citrus]

Please only use the username in the form as highlighted in that screenshot.

[winged jay]

can you make it clear please

[cyan citrus]

We unfortunately cannot help you with compromised accounts through the community. You may contact the customer service again.

[sleek elm]

That's just lazy! PUBG MOBILE Should find a way to export data outside EEA while complying regulation. Other games don't have this restriction. I can sign a waiver if required but I know they can fix this issue.

[cyan citrus]

The username for the account is required, not the complete URL link.

[winged jay]

i tried it but it says error

got it thanks

[sleek elm]

Hundreds and thousands of people are suffering from the same issue. How long will it take to fix this???

[mighty stone]

I have already contacted them more than once on different days, but the rejection is done automatically and not through a review?

[cyan citrus]

You are using the complete URL link. You should only use the username of the account that is different. Usernames can be located when you open any account. Here is an example:

[cyan citrus]

This is not an issue. The option to change country/region settings is not available for the accounts registered in European continent due to privacy reasons.

[winged jay]

yeah I've submitted the report

[cyan citrus]

It is recommended that you contact the customer service directly using the Customer Service option in-game. Please refer to #faq sub point 5.4 for further instructions in this regard.

[sleek elm]

That's not true. This doesn't happen in any other app or game! Even in PlayStore and App Store anybody can change the region. Why is this privacy reason only in PUBG Mobile?

[cyan citrus]

We cannot help you with this any further, @sleek elm. Feel free to contact the customer service in-game should you have any further questions in this regard.

[sleek elm]

Thanks for your time.

[cyan citrus]

You are welcome!

[frank robin]

Peace be upon you. A while ago, I took a band for no reason and I am watching a warehouse. Please reply quickly

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frank robin.

[somber wren]

Hey , my account was stolen by someone . It’s been a while but i still have all verifications of my purchases in that account if possible to take it back + i have screenshots of this account so please help me to take it back , thank you 🙏

#questions

[fervent topaz]

Same, i send to PUBG 100 message for help but nothing

#questions

#questions

#996546243859853424

[opaque dock]

For compromised accounts, please contact the customer service directly through in-game for further assistance, @somber wren.

Please do not use languages other than English here, @fervent topaz. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fair pine]

Someone speaks Spanish

[velvet swallow]

Traveled to Asia for couple of weeks, had to change the server to MiddleEast since nothing was loading with EU ms. Now I’m back in the EU and my server is locked on MiddleEast for another 40 days :(

[wicked fern]

Hi

[fluid sandal]

Hi i forgot my password when i try to reset it , i not getting the verification code on my email either on my number can someone help thank

[sleek elm]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sleek elm. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

You can only use English language here. For a list of regional communities, please refer to #735483472432594994 sub point 3.1.

[cyan citrus]

Hello! How may we help you?

[storm flume]

Please contact the customer service for further assistance, @fluid sandal. Refer to subpoint 5.4 in #faq for further information.

[sleek elm]

I spent over $100 on the Dodge Challenger Hellcat event and I have lots of coins. But the event isn't showing anymore 😨

All my Dodge coins will get wasted if I don't get the event back! 😭

[cyan citrus]

What is your country where you are currently located, @sleek elm?

[sleek elm]

I'm currently located in USA but my in game country is France. The event was showing before but not anymore.

[storm flume]

Please contact the customer service for further assistance, @sleek elm. Refer to subpoint 5.4 in #faq for further information.

Please avoid going off-topic, @wicked fern. You may have unrelated conversations in #chat.

[blazing citrus]

Is this ever going to change ?

[cyan citrus]

No information in this regard, @blazing citrus.

[ornate thistle]

Did you change your in game region to France after getting those coins?

[jolly anvil]

hey i started a customer servicer conversation but i get no reply, what should i do?

they asked for information but dont reply anymore

[night cloak]

Hello

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @jolly anvil.

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[jolly anvil]

so should i provide them all i got and wait til i get a response?

[agile oxide]

hello i played pubg mobile today 3 times, in those 3 times i joined i get banned for 10 minutes everytime i join a game it says data error with your client what do i do im scared that i’ll get that 10 years ban i didn’t use any 3rd party plugins or any sort of hacks, please help.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @agile oxide.

[ashen nest]

is there hidden car in the new cars box?

cuz after the 6 cars

._. nothing appears

[teal pewter]

#need support

Kindly help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @teal pewter. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@meager scarab
support arabic?

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[teal pewter]

Please help me some one scam my twitter account which are link with ma offical pubg account Please unlink twitter account from my pubg account 5792108104

[night cloak]

I want to cancel the third link because I don't know it and it was linked from a party I don't know and I want to cancel it to secure my account

[teal pewter]

@polar marsh

[echo tide]

Hello game lags for 3 seconds when turning mic on/off. When is the fix coming out?

Wireless

This issue started after the Nusa update

[honest shuttle]

Yow

@cyan citrus

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @honest shuttle. Remember to read through #faq before asking questions in the support channels.

[honest shuttle]

@cyan citrus help

I got a double purchase bug

I got 305 uc

My last spin 10 times

It only add one

@cyan citrus

Help

@cyan citrus

[storm flume]

Please contact the customer service for further assistance, @honest shuttle. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Please create a post in #996546243859853424 regarding this. Also, please include a video recording of the issue and information about your numeric user identification, server, device, network type and country.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

How did you get scammed?

[teal pewter]

Some one hack my twitter account

Than

And twitter link with my pubg account

@storm flume

Hellp

[honest shuttle]

@feral forge

[feral forge]

You should consider contacting the Twitter support for further assistance in this regard to recover your access to your Twitter account, this is the most efficiency way. Alternatively, you can also contact the in-game customer service for further assistance to unlink the Twitter account from your game account.

[teal pewter]

@feral forge am not able to open my account because he change my number and password

[honest shuttle]

How to report in customer service theres no double purchase problem

[feral forge]

Open a new conversation with them and describe your issue.

[teal pewter]

I report on costumer survives but no any solution formed

[feral forge]

If you have already contacted them, please wait patiently for a response from them. You should also consider contacting the Twitter support for assistance at the same time, make sure that you have access to at least one of the login method to your game account.

[honest shuttle]

They doesnt respond

[teal pewter]

OK I wait

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @honest shuttle.

[honest shuttle]

Should i wait till they respond

@feral forge bro they doesnt respond it a waste of 1 dollar

[viral remnant]

my friends accidentally harmed me and i pressed allow looting, it still reduced their merit and i got a notification saying they will be reviewed. they won't get in trouble will they?

why

they won't get banned or anything tho right

[honest shuttle]

@feral forge

Still no response

[honest shuttle]

They wont bro it only reduced merit

But if they use 3rd party they get the 10 yrs penalty

And u play with them while ur friend use 3rd party app u get 10 yrs penalty also

[feral forge]

It is not a live chat, so if you have already contacted them, please be patient for a response. As the customer service receives enormous amount of requests daily, it takes time to review all of them.

[honest shuttle]

I can play now right?

I can close the page?

@feral forge

[honest shuttle]

If their merit goes down 80 they cannot play multiplayer untilyour friends merit goes up 80

[feral forge]

You may refer to this:

[feral forge]

Yes.

[honest shuttle]

Ok thank u

[viral remnant]

No, their nades and mollies accidentally hit me

[honest shuttle]

Yes yes it a no problem

Its ok

[viral remnant]

good c:

tyty guys

[honest shuttle]

They

Only

Get

Match bans for mins

[sonic rampart]

5527070486 I hope to unblock the account. I am a player from the seventh season. Today I entered the gym first. When I touched the ground, I said that ten years is forbidden in Mobile, by God.

[weak shoal]

Hello guys my account was hacked and the hacker linekd it with his email what should I do?

[jade skiff]

👋

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sonic rampart.

[storm flume]

Please contact the customer service for further assistance, @weak shoal. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

How can we help you?

[brazen hamlet]

hello please help me

?

my account ban in every match why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brazen hamlet.

[dapper quest]

Hi PUBG

@polar marsh need your help my account got hacked

[chilly spade]

You may refer to #faq subpoint 2.7 and 2.8 for more info.

[hard pawn]

Hello

[chilly spade]

Hello, please state your issue.

[hard pawn]

I want to improve my gameplay

Please Someone Help me

[signal lichen]

I want help please....my account has been banned for 10 years unjustly..I did not use any kind of hack.I want you to review my account please...or even reduce the ban period..I hope you can help me and unlock the account because I did not use cheat programs or Files
ID (5484188475) and that's my name (『EK』・BADAWY).. thanks:(

[polar marsh]

Please refer to the private message from @polar marsh for further information, @signal lichen.

[surreal gust]

hello, please help me today I went into the game and saw that all the skins for weapons, transport, parachute were smeared, I tried to go into the settings, but when I clicked on the graphics, the game crashed, I reinstalled the game, but the problem remains help

[surreal gust]

5696500838

[feral forge]

This is not something that we can assist you here. Feel free to ask other core members in #pubg-mobile.

[feral forge]

Where do you reside and from where you downloaded the game?

[surreal gust]

Hi Russia downloadad google play

[feral forge]

Can you please provide us a video recording of the issue?

[surreal gust]

is that or did you mean something else?

[feral forge]

A video recording, not a screenshot.

But on a side note, have you tried to reinstall the game and do you have enough storage space in your device?

[surreal gust]

.

[surreal gust]

yes I tried to reinstall the game 2 times the problem persists I have enough memory I have 90 gigabytes free

[feral forge]

Feel free to create a post regarding this in #996546243859853424 in compliance with the channel’s pinned instructions.

[surreal gust]

I can provide a video if you still need it?

[feral forge]

Yes, you can create a post in #996546243859853424 and include the video recording there, as stated in the channel’s pinned instructions.

[atomic raven]

Regarding to this post #1028011573450657822 message
On global, i don't see it -.-

[feral forge]

That might be a regional exclusive event, which is not available for your region.

[quartz bay]

Hi

My account was hacked

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service for further assistance, @quartz bay. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

@quartz bay

[quartz bay]

I did the problem is that hacker added his phone number now i can sign in with my twitter it ask me a code

[storm flume]

Please do not use languages other than English, @quartz bay. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quartz bay]

Okay sorry

Can someone help me please

[night cloak]

@quartz bay

what ?

[quartz bay]

I cant contact the support in the game

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues, and we are unable to assist you with such issues through the community in any way. If you have already contacted the in-game customer service, please be patient for a response from them.

[feral forge]

You can contact them via the login menu of the game.

Do you require any assistance, @night cloak?

[ashen nest]

reminder

[quartz bay]

I can’t they bot ask me if i can login with my account i say no he close the ticket

[feral forge]

We do not have information in this regard.

[feral forge]

This is not something that we can assist you here on Discord, only the in-game customer service can. If they are unable to assist you with your issue you may need to create a new account to play the game. Please be reminded account safety is players' own responsibility.

[quartz bay]

I spent more than $5000 in this game now no one from pubg want help me

[feral forge]

You will need to have access to at least one of the login method to your game account, otherwise there is nothing much that the in-game customer service can do to assist you.

[quartz bay]

I have twitter but hacker added phone number and double authentication

When i try to log with my twitter it ask me code sent to sms

[fleet wigeon]

Yes, if you can't login to your account they can't help you to get your account back to you. It was your responsibility to protect your account.
Thank you.

[feral forge]

You can try choosing different answers from the FAQ bot, try to connect with a real support agent and see if there is anything that they can do to assist you. You will really need to keep trying as only they can assist players with account related issues.

[quartz bay]

Ok I’ll try

Thank u 😢

[winter wigeon]

Hi i want to leave this team in all talent champions but i received this message . Crew had been locked .

[night cloak]

How can I change my linked Gmail account from pubg account?

[ocean fractal]

Go to settings tap on ''Change'' and read the requirements that you will need to fulfill before you can change your linked e-mail account.

[cyan citrus]

You have already been answered for the same issue. We cannot help you with account related issues through the community.

[feral forge]

During the registration process, you will not be able to join or create a crew. You may try again next week.

[honest shuttle]

So many bug

Cant see my teammates number

[raven sedge]

Hello, my account was hacked, please give me a recovery form, thanks

[storm flume]

Please contact the customer service for further assistance, @raven sedge. Refer to subpoint 5.4 in #faq for further information.

[honest shuttle]

@feral forge

@cyan citrus

[cyan citrus]

Do you happen to have a video recording of the issue, @honest shuttle?

[honest shuttle]

https://youtu.be/zwPsgXOUTl8

Dont mind my Teammates

[cyan citrus]

The teammate is visible in the video. Do you have a video recording from the screenshot you provided?

[honest shuttle]

No not teammates my.problem is the gun

My teammates number got back when i got recalled

[cyan citrus]

What is the issue with the gun, @honest shuttle?

[honest shuttle]

U can see

When i pick it up

It doesnt show up u need to wait

[cyan citrus]

Got it! What is the device you are using, @honest shuttle?

[honest shuttle]

Samsung Galaxy A11 But In Old version i did not experience any gun bug like that

[cyan citrus]

And from where did you download the game?

[cyan citrus]

Please refer to All-Talent Championship team info for more information in this regard:

[honest shuttle]

Bro play store

I only experience that problem in new version

[cyan citrus]

After watching the video, It seems like there is an issue with your device that is causing the graphics to not load properly or with delay, @honest shuttle. Please make sure that your device is under optimal temperature when playing and that it has internal storage available. To start with, please perform a routine repair of the game from login menu, clear game cache and reset your device settings through Settings > General management > Reset > Reset options > Reset settings. After that, restart your device and try to play again.

[cyan citrus]

Regarding this issue, if it happens again where your teammates are invisible or there is no indication for your teammates, please make sure to record a video and share it here.

[rocky coral]

What is this pubg mobile?

[storm flume]

Please contact the customer service for further assistance, @rocky coral. Refer to subpoint 5.4 in #faq for further information.

[rocky coral]

?

@cyan citrus bro its fixed now i restarted the game and now i can make purchase without any error❤️

[cyan citrus]

Glad to hear that!

[wooden current]

I'm not able to join crew in all talent championship, whenever I attempt to try to create a crew or join a crew,the game shows 'maximum reached'

[ashen nest]

may i get the cooperation email for content creators in the Middle East?

[vague flame]

I dont know if the ganes intentions are to make players lives miserable but pleaze ill do anything man just remove the god damn anoying m104 its 1 shot no skill do devs even play the game??

[cyan citrus]

For any feedback about the game, you may use the #996458713126797405 channel in compliance with the channel's guidelines, @vague flame.

[cyan citrus]

You may ask that in the appropriate regional community server. Please refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[cyan citrus]

Did you recently leave any crew?

[wooden current]

Yes

[cyan citrus]

Please refer to All-Talent Championship team info for more information in this regard, @wooden current:

[wooden current]

Ok

[keen path]

Hey I am from Bangladesh and I recently registered pmco fall split with my team but the problem there are showing my in game name on team Name.... how can it be fixed?

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @keen path.

[mortal hare]

why 50,30 uc discount coupons that i got from subscribion are not showing in dodge car spin to use it ?

@green agate

[stone trench]

i really want to know why i always get like 10 mins ban and I'm a clean player

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stone trench.

[shy tartan]

Hello we are 5 from same region

We can’t register in pmco any help ??

[cyan citrus]

Please refer to my this response, @shy tartan.

[faint quartz]

Hey people, i have a problem with login in Google

[feral forge]

Please elaborate with your issue.

[faint quartz]

After setting up my new phone, when trying to log in with google, I get the error: "A system error has occurred. Login failed." try reinstalling pubg, also restarting my internet and also using the repair option. still not working

[feral forge]

Have is the device that you are using?

[faint quartz]

it's a xiaomi, 3 ram and 64gb, i've played with this same phone before

[feral forge]

Please refer to subpoint 4.4 in #faq for further instructions in this regard.

[honest shuttle]

@feral forge

[green agate]

This is because you have already contacted them and received an answer.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @honest shuttle. Remember to read through #faq before asking questions in the support channels.

[green agate]

Did you specify what they needed to remove? You might need to change your ticket to let them know what's going on.

Then they removed what you chose, not what you needed.

You need to choose the correct option next time.

Regardless we will not be able to help you with this because we are only volunteers. You'll have to refer to them inside of the game for this issue.

[jagged ocean]

Guys I have a problem with my game it keeps telling me to take a 15 mins break every two hours!! I realized its something in the gameplay management but whenever I try to confirm that I'm way way above 18 it says I have to wait a month!!
Anyway you can help me out to get it back to what it was. I recently started playing ranking games with my friends and its hella annoying for them to wait 15 mins for me every two hours

[mortal hare]

@green agate why 50,30 uc discount coupons that i got from subscribion are not showing in dodge car spin to use it ?

[storm flume]

Please contact the customer service for further assistance, @jagged ocean. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Does the coupon specify what you can use it for? Generally events like that wont allow certain coupons.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hallow compass.

[mortal hare]

it was written get 50 uc off any purchase of 60 uc or more in the shop , crates, treasures or spins

[green agate]

Events do not count as a treasure, but the spins might apply.

[mortal hare]

ok thank you , but i think dodge car is a spin .. because thats how spins looks like.. then why i cannot use my subscription vouchers ?

[green agate]

It is most likely because of it being a collaborated event.

[mortal hare]

yes.. i was able to use this kind of vouchers on previous collaborations spins like lambu and koenigsegg cars

idk if this is a glitch or what can you please check and feedback me

[light mortar]

its been one day but there is no progress, should i text them again?

what happened @night cloak

@night cloak what happened to your account?

[warm marsh]

Help me please!

My account was hacked!

[urban jetty]

hello, where can I report a bug?

hello?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @urban jetty. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

Please contact the customer service for further assistance, @warm marsh. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @pliant jay. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[remote junco]

Hello, my team have issues regarding pmco Registration
We are 5 players, 3 of them are from the same region.
But it doesent allow us to register for pmco

[inner tinsel]

hello anyone here to help ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @inner tinsel. Remember to read through #faq before asking questions in the support channels.

[inner tinsel]

can anyone answer my question.
suppose i have 3000 kills in saudi arabia regiion/country right now
if i change it to other country but within the same server i.e asia
will my kills reset and start from 0 ?

[inner tinsel]

anyone?

[pliant jay]

Why is pabg support still not responding by mail? More than 100 days have passed

[cyan citrus]

Yes. Regional rankings are based on your region, not your server.

[cyan citrus]

It is recommended to contact the customer service directly through in-game. E-mail for the customer service is mainly for general queries.

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

You should not open multiple tickets for the same issue. It might hinder the process. Please wait patiently for the customer service to process your previous request.

[night cloak]

We are 4/6 from region and we cant register

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @night cloak.

[ancient cedar]

Can't I dismantle this temporary thing?

[coral spoke]

I linked my Facebook a while ago but then my account got banned (Facebook account) and now I can’t Unlink my Facebook from pubg. Can you help?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coral spoke.

[soft barn]

My account got hacked how can I get it back

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[sharp summit]

почему я не могу купить UC

[storm flume]

Please contact the customer service for further assistance, @sharp summit. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, . You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @raven fog. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

If I play in Asia, can I play with someone in another server without having to change server?

[cyan citrus]

Yes. You can play with players having cross-ever on the same team, @night cloak.

[night cloak]

[wanton nimbus]

Hello all,
I want to unlink my phone number from my account because I am travelling to a different country & I will not have access to the linked number. But the issue is that I forgot my password and am not getting a code through a text message on my number to reset my password. Notice that am not using any VPN, tried changing network, cleaned cache, did a repair.
Thanks in advance

[storm flume]

Please contact the customer service for further assistance, @wanton nimbus. Refer to subpoint 5.4 in #faq for further information.

[raven fog]

my account was stolen

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised or stolen accounts, @raven fog.

[rough glacier]

how to increase merit guys

[cyan citrus]

Merit recovery is related to time spent playing the game and in-match performance, @rough glacier.

[rough glacier]

like 10 mins = 1 merit

?

[cyan citrus]

We unfortunately do not have further information in this regard, @rough glacier.

[rough glacier]

okay thanks

[cyan citrus]

You are welcome, @rough glacier!

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sacred anvil.

[sacred anvil]

ok thx

[night cloak]

Hello, I want to ask something

The damage in my device is not showing

Any solution for it?

Hello?

[cyan citrus]

Please do not send messages or attachments that include your personal information. Regarding your issue, please first log in with your linked e-mail and try to to change your country/region settings again.

[cyan citrus]

I'm unable to understand your issue completely. Could you please elaborate?

[night cloak]

The Damage Taken By An Enemy Is Not Visible

Means The Blood

[strange parrot]

Thanks for guide

[cyan citrus]

Got it! Please share a video recording of the issue.

[night cloak]

Ok I Will

can anyone help for this

@static sleet

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @night cloak.

[night cloak]

I am able to register

thanks tho

[cyan citrus]

You are welcome!

[summer trellis]

Why Sanhok map is not starting after update?

[barren furnace]

I have a issue to report about a ads bug/glitch where can I report it?

?

[junior birch]

You can report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @barren furnace. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[cyan citrus]

Matchmaking depends on player base. If there are currently not enough players in the queue, it might take longer than usual to start the match. Please try to turn off the matchmaking preferences or switch to a different map or game mode.

[tender furnace]

Help

Does anyone know how to communicate with the error

[cyan citrus]

What does it concern, @tender furnace?

[tender furnace]

This man

I have a problem that I want to solve

I have a YouTube channel. I was posting videos related to the PUBG Mobile game. I gave the followers some advice and the way to accomplish the tasks, but then Tencent filed a report against me on the YouTube platform, and therefore they stopped the activity of my channel until I solve the problem with you. I would like you to withdraw the report from the platform so that I can get my channel back And work on it again. I hope this is from you. I did not use any kind of cheating, I am just explaining

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @tender furnace. We may otherwise have to mute you.

[tranquil cargo]

Hello. My account (5713907410) was lost due to the fact that the login through the VK social network was removed. Is there any way I can recover my account please?

[cyan citrus]

Do you have access to any of the other login methods linked with the same PUBG MOBILE account, @tranquil cargo?

[tranquil cargo]

I don't remember, maybe not

[cyan citrus]

You will need to have access to at least one of the login methods or you may not be able to regain access to your account, @tranquil cargo. Should you require further assistance in this regard, please contact the customer service in-game.

[tranquil cargo]

will it be possible to find out at least 1 network that I have linked ?

[ocean fractal]

No. Pubgm did not remove login method through the VK. You have to install VK social network app first to make it appear in login menu

[tranquil cargo]

oh

sorry

i dont know

thanks guys

[young basalt]

how to unlink a number from an account if I can't log in to it

[lusty jackal]

Followed this rules and can’t find the gift button. Need to gift a friend.

Can’t we gift key in the new event?

A friend of mine have this give option but I don’t

[spark lintel]

Why is my region set to germany and why cant I change it to my region ffs

I have never went out of AU in last 4 years

Why germany?

[cyan citrus]

The option to change country/region settings is not available for the accounts registered in European continent, @spark lintel.

[spark lintel]

But I didnot register

It was automatic

[storm flume]

Please contact the customer service for further assistance, @lusty jackal. Refer to subpoint 5.4 in #faq for further information.

[spark lintel]

Neither it has eu phone number nor it has eu email

I couldnot get neither my voice pack from nepal nor dodge. Now, Pmco can't register

[cyan citrus]

If the option to change country/region settings is not available for you, it mean that you can change the settings, @spark lintel. We unfortunately will not be able to you with that through the community.

[spark lintel]

No there is no setting

Only can change city but those I never heard in life

But I never selected germany as my region, why is it germany?

Thats not my fault, how does the system select something to piss me off

[cobalt glen]

There is a Chinese player that hacked my friends acc and linked it with her Facebook

[frosty delta]

Hi,
Can the team name be changed for the qualifications on pmco?
I had problems with registration and couldn't change it, if it can be fixed somehow, thanks in advance!

[cyan citrus]

It is not available for the accounts registered in European continent. We cannot help you with this, so please avoid being persistent.

[storm flume]

Please contact the customer service for further assistance, @cobalt glen. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[spark lintel]

Germany?

Huh wtf support is this?

Ok bye

[cyan citrus]

This will be in accordance with the country/region you have selected in the game, not where you are physically located, @spark lintel.

[ancient cedar]

.

It was overlooked or purposely? 🗿

[astral thistle]

@cyan citrus downloading pubgm from taptap is legal?

[cyan citrus]

No. Please download the game only from authorized sources like Play/App store or official website: https://www.pubgmobile.com.

[astral thistle]

Ok

Thanks

[cyan citrus]

You are welcome!

[jovial moat]

Can i contact to

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jovial moat. Remember to read through #faq before asking questions in the support channels.

[somber shard]

Any moderator here

I don’t have the country/region settings option

[cyan citrus]

The option to change your country/region settings is not available for the accounts registered in European continent, @somber shard.

[somber shard]

Because of that we can’t register in pmco

[cyan citrus]

We unfortunately cannot help you with this, @somber shard. For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[somber shard]

Ok thanks for your assistance

[cyan citrus]

You're welcome, @somber shard!

[rigid quarry]

My pubg account has been stolen through twitter and I need help

[honest igloo]

@cyan citrus hello

Can you help me

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised or stolen accounts.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @honest igloo. Remember to read through #faq before asking questions in the support channels.

[honest igloo]

I took that 10 years for no reason and I didn't break the rules of the game please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @honest igloo.

[ocean fractal]

What is your account level?

[storm flume]

Please do not use languages other than English, @solid latch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[true copper]

can anyone help me with this? i want to link my number but i don’t know how to login with my email lol, thx

[feral forge]

Press log out from the button on the bottom left corner then login with e-mail.

[true copper]

Yea, i did do that but it’s still not working, but i did get an email that someone logged in

[feral forge]

Does that e-mail belongs to you?

[true copper]

Yessir

[feral forge]

Then why is someone else logging into your e-mail?

[true copper]

no one is

i mean i got an email that someone logged in but that’s me lmao

not someone else

[feral forge]

You mean you got a pop up message saying that someone else has logged into your game account but it was yourself?

[true copper]

its like when you log in with twitter it says someone has logged in and if it wasnt u confirm it here

yk?

like an confirmation

[feral forge]

Are you logging in with more than 1 device?

[true copper]

i also am lagging a lot, like the ping, i went to settings and saw that i was in the middle east, so k changed it to europe but its not working, i live in the Netherlands, so i had never an issue with the Wifi

[true copper]

not that i know of, no

[feral forge]

You mean you got a confirmation mail in your e-mail every time you access to your game account with Twitter, correct?

[true copper]

yes correct

like this one ^

[feral forge]

As I can see from the bottom left corner, your current login method used is Twitter. You will need to login to this game account with the linked e-mail in order to link your phone number.

[true copper]

like login in the app? because i do that always

but its like the same and i dont want my account stolen thats why i want to secure it

and maybe the ping will be better

[feral forge]

From the login menu here:

[feral forge]

That does not affect your ping.

[true copper]

Yeah, i just did that but i am getting the same message, which is that i have to login from my mail

[feral forge]

What do you mean not working?

[feral forge]

Can you please provide a screenshot?

[true copper]

its the same screenshot i sent in the beginning

[true copper]

i mean i changed it but the ping is the same (high) which is never like that

i tried everything but it keeps lagging with the ping, and i just want to have a good gameplay

[feral forge]

If it is exactly the same as the above screenshot that means you are still using Twitter as your login method.

[storm flume]

Please refer to subpoint(s) and 4.7 @true copper in #faq for further information, 4.6.

[true copper]

yes i am

[feral forge]

You will need to login to your game account with the linked e-mail.

[true copper]

like in guest?

phone/email?

[feral forge]

Click Log out > Phone/E-mail > Log in with e-mail.

Not guest.

[true copper]

Okay 1 sec

[true copper]

weird, i am not getting an email with the verification code

[feral forge]

It may take some time, do not forget to check your spam mail too, but at least you understood where to login via e-mail. After that you have logged into your game account with the linked e-mail, you should be able to link the phone number.

[true copper]

i’m scared now don’t ask me why

[true copper]

did it twice and checked my spam aswell

this right?

[feral forge]

You will not receive it immediately, it may take some time.

If you have waited for long enough and still have not received the verification code in your e-mail, you should contact the in-game customer service for further assistance in this regard. From this login menu you can see the Help button in the top right corner, or log back into your back account via Twitter link, and contact them via the basic settings page, you should see customer service button.

[true copper]

Alright thank you so much for your time, and have a very nice day! ❤️

[upbeat glacier]

Hi my mail hacked by phone number what can I do

[storm flume]

Please contact the customer service for further assistance, @upbeat glacier. Refer to subpoint 5.4 in #faq for further information.

[upbeat glacier]

That happen now plz end one help me

I can’t access to my account

[feral forge]

You can contact them via the login menu of the game.

[upbeat glacier]

I contact them but I can’t understand envy thing

[feral forge]

If it is because of the language, you can switch to a different language via the login menu as well.

[true copper]

1 more question, which is: do u know how to reduce the ping by any chance? so i can have a better gameplay?

[limpid dove]

Hello, I need help with a video of the problem I am facing

[lusty jackal]

74

[silent pagoda]

What time is pmco EST? @feral forge

[bronze elbow]

Hey how do I play PUBG Mobile on Mac M1?

Previously when I played years ago I got banned so

[gritty mulch]

Can someone help me with this? 😔

[storm flume]

Please contact the customer service for further assistance, @gritty mulch. Refer to subpoint 5.4 in #faq for further information.

[zealous shell]

I can't login to my account the hacker has put my number so I can't log in I log in from gmail to facebook this keeps happening

Please help me as soon as possible. No hacker will take my account. Please support me

51618187501 This is the Cricketer ID of my account

😢😭😭

[elfin canopy]

It depends on your internet connection mostly. Maybe check if the speed is good, and there is minimal jitter and ping.

You could use fast.com or some other alternative to check that.

[elfin canopy]

Contact customer support via login menu.

[zealous shell]

Please help me

[elfin canopy]

You could ask in PUBG MOBILE Esport server.

Link can be found in this message:

#community-news message

[elfin canopy]

I cannot, contact customer support from login menu.

[zealous shell]

Then who do I contact How do I contact Pubg Mobile?

[ancient cedar]

Refer to this message, @zealous shell.

[zealous shell]

I have been trying since yesterday but can't connect

[ancient cedar]

What problem are you facing while contacting them?

[zealous shell]

Sir I don't understand anything

I will give the Gmail of the PUBG users now

I contact pubg guys on gmail

I will send all the requested data of my ID to Gmail

[indigo cove]

Hello

[sour ferry]

Hey, I try to change my name and it doesn't work, I changed it last night and he kicked me out of the game and changed the name to User on his own. what's wrong?

[indigo cove]

Close your game and restart your connection and log in again. It should be okay

@sour ferry

[sour ferry]

I tried that but still not working

[indigo cove]

You should go on the login page

And click on repair

And repairs all

And you will need to restart your pubg and login again

@sour ferry

[sour ferry]

I will try it, thank u

[runic phoenix]

Do anyone know what type dock that compatible for streaming and charging while using my iPad pro 11 inch

[true copper]

Thankss

[sage mesa]

Hi guy's, what can I do if the verification code not receiving for number or e-mail?

[storm flume]

Please contact the customer service for further assistance, @sage mesa. Refer to subpoint 5.4 in #faq for further information.

[ocean fractal]

you must own the vehicle finish before you can use the Lucky Medals to gift the corresponding finish to a friend. If the player already owns that finish, you'll not be able to send this gift to them.

[light mortar]

its been 2 days there's no progress

what should i do

[rain elbow]

hello there is any way to back my account Region to my orignal location?

[jovial moat]

Can i investigate my pubg account

Its 20 day i face issue

[main granite]

We need an African server it's frustrating playing with 200+ Ms against players with 20ms

[storm flume]

Please do not use languages other than English, @hasty fjord. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[stable kelp]

My account did not receive the uc that I bought for 259 hryvnias, as a result, the money was withdrawn and the uc did not arrive

[civic pivot]

Hey can someone help me?

Pm me please

[ocean fractal]

State your issue. They will help you.

[civic pivot]

I didnt not play this game over ±1-2 year, so i comeback play this game again and i become a new player but not playing my old account. My account was connected with facebook but why?

[night cloak]

How to report online cheating

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[night cloak]

@storm flume tnx

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[junior birch]

You can use #996458713126797405 to share your feedback about PUBG MOBILE.

Please wait patiently as the customer service receives an enormous amount of requests every day, @light mortar.

Could you please elaborate on your inquiry, @rain elbow and @jovial moat?

[raw owl]

any one is there who can help me for recovering my account as some one enabled secondary verification which I have not enabled and linked with there mobile number

[solemn fog]

Hey, where can I find PMCO rules please?

[jovial moat]

How?

[oblique pivot]

Hello, why is it not yet 90 fps for my device, which is 120 Hz and has a Snapdragon 888 and has been on the market for 2 years, but it was added for the iPhone 14 Pro a week after the launch? My device is Xiaomi 11T Pro.

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[junior birch]

If you cannot access the 90 FPS (Frames Per Second) option despite of your device meeting the requirements, it may be supported in the future instead.

You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6.

[junior birch]

You may seek assistance related to PUBG MOBILE esports at <#community-news message>.

[solemn fog]

Thank you very much ♥️

[raw owl]

I have emailed many times but no any response received

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.