questions

[teal osprey]

i saw u had same problem some time ago can u tell me how u fixed

[torpid goblet]

I have done it and the problem is still the same

[ancient cedar]

Since this is a game related query, I'm stating it here.
Can I know that specific part of terms of service which was violated in this case?

[feral forge]

Trading of in-game goods or services that involves with UC or real world currency is against the terms of service of PUBG MOBILE.

[ancient cedar]

Alright, thank you. 👍

[feral forge]

Can you please include your player information in #1022285875578667078? Also, please include a screenshot of your game version.

[static lark]

Hello,I have problem,when I want to send popularity I am reciveing this message failed to send(parameter error)

[gaunt dove]

This is my Account 10+K and a Russian Hacker hacked my Account and i nevet got back my Account cause the Pubg Support thinking im trying to fool them………!

[feral forge]

Does this happen to all kind of space gift? And are you not able to send it to a specific player or all of the players?

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues. You must provide all the necessary information requested by the customer service in-game and fulfill their requirements, if anything is missing or does not match with what they have, they will not be able to proceed with your request.

[static lark]

I can send only free things,with uc nothing,I tried 2 players same thing

[gaunt dove]

Ahh Come on @feral forge , they know exectly that is my Acxount, ive never thought that my Account getting hacked and some Twitter Account i dont have anymore (Deleted) Facebook i had connected also Deleted, how in world do i know all the Information? The last Twitter i have connected he deleted also, i had that Account for 2 Years and i sent all Bills i paid and they don’t Believe, now they don’t letting me open a new Conversation, when they see that im the close Conversations, but don’t worry, Police is processing it now…!

A 10K Account im not letting use a Russian Hacker, even if it coast me 10 K more i will get my account back..!

[feral forge]

As per the terms of service of PUBG MOBILE, it is written very clearly that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account, @gaunt dove.

As mentioned earlier, we are unable to assist players with account related issues here on Discord. And if the in-game customer service was not able to proceed with your request, that can only mean that you did not fulfill their requirements.

[knotty sun]

Can SEA region's region play the PMCO Fall Split 2022?

[gaunt dove]

Their requirements? Which Date i Connected my first Twitter Account? Lol, Deleted Twitter Account omg, i had to secure my Account, i did, only not with my Phone number!!! Do i hade to pay any Security every Month to Protect my account? Omg

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[quaint moss]

What happened to special carecter voucher if that carector already unlock
It's this voucher worthless or change/convert into general voucher

[static lark]

Any solution for me?

[soft mauve]

Hello, I would like to contact technical support

[keen mortar]

Hello, I would like to contact customer support. Can anyone help me out?

[celest shadow]

Please refer to subpoint 4.10 in #faq for further information.

[storm flume]

Please do not use languages other than English, @daring parcel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[torpid goblet]

ok done

[celest shadow]

This notice will only appear to you if you are in India. If you believe that this is a bug, please create a post in #996546243859853424 in compliance with the channel guidelines.

[noble sluice]

Anybody know why red magic 7 not support 90fps in pubgm?

The device support 165hz but in pubgm just support 60fps 🤷🏻

[daring parcel]

Good afternoon! The problem with logging into pubg mobile, I can't log in to my account via vk, the problem appeared yesterday. Previously, when logging in via the social network in contact, PUBG mobile redirected me to the VK application and I pressed the "allow" button, after which I freely logged into my account. But since yesterday, the notification when confirming the account via VK, with the "allow" button does not appear. I just happen to switch to the VK application. Help

[storm flume]

Please refer to this channel's pinned messages for further information, @noble sluice:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wary heron.

[versed egret]

Please please fix this

[static lark]

Hello,I have problem,when I want to send popularity I am reciveing this message failed to send(parameter error).I can send only free popularity,I have try to send to 2 players and its showing same problem,any solution for it

[daring parcel]

Good afternoon! The problem with logging into pubg mobile, I can't log in to my account via vk, the problem appeared yesterday. Previously, when logging in via the social network in contact, PUBG mobile redirected me to the VK application and I pressed the "allow" button, after which I freely logged into my account. But since yesterday, the notification when confirming the account via VK, with the "allow" button does not appear. I just happen to switch to the VK application. Help

Now I know my ID, my friend looked through the profile

Help me please

Moderator help me please

help me guys

[fading carbon]

Banned For No reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fading carbon.

[feral forge]

Have you tried to reinstall the VK application?

[feral forge]

Please include your player information in #996799428755197953.

[feral forge]

You have already created a post regarding this in #996546243859853424 and it has been acknowledged by the community manager.

Please understand that it may take time to investigate with such cases and issues. If there is any update regarding this, it will be sent in the post. We kindly ask for your patience and understanding in the meantime.

[daring parcel]

I didn't try it, unfortunately I deleted it from the app store

[feral forge]

If you deleted the application, then it should redirect you to the browser, did it work?

[versed egret]

I understand dear but I reported in 2/4/2022

[fringe cave]

@lime juniper an update patch notes release for security center in which PUBG told we have changed investigation rewards like exp rate etc But now it's disappeared 😔

[static lark]

Okay I did,waiting for reply

[night cloak]

Can you get SMG and pistol mastery by playing arcade

[dreamy nymph]

That guy in metro royale abuse carry and let me die to bleed to death and also climbed and let go me at high place to speed up my death, I reported it, pls do something about it

I lost my lvl 4 vest with attachments on that death

ZxcBotinok is the name of this player carrying me

[grand wasp]

Hello

I lost access to my account

[merry mason]

there is any one can help me please ?

@vagrant forum @unborn pilot @gloomy dagger

i have an issue

when i hit enemy i get no blood damge

[unborn pilot]

Explain about ur problem here. Mods will contact u within sometime.

[merry mason]

after new event , when i hit enemy i get no damage , and i can send video if you want

[merry mason]

no damage blood **

[fringe cave]

@vagrant forum an update patch notes release for security center in which PUBG told we have changed investigation rewards like exp rate etc But now it's disappeared 😔 why

[pure escarp]

@celest shadow

[remote niche]

Hi i will ask is this weekly match all talent for pubg dominator title?

[lunar spoke]

hello, please help me restore my account. 2 years ago, my account was hacked, and now it is blocked

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @merry mason. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

Please contact the customer service for further assistance, @lunar spoke @grand wasp @dreamy nymph. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @pure escarp. Remember to read through #faq before asking questions in the support channels.

[green agate]

You should check the progress after playing a match in order to solve this theory.

[green agate]

This has been previously reported as an issue already, we currently do not have more information on this however.

[cyan citrus]

Please refer to my this response again, @remote niche.

[ashen whale]

I couldn't move my gyro horizontaly while hip firing

[dreamy nymph]

Another carry abuser...pls make a proper judgement on them

If they still don't get a proper judgement, then there is a flaw on reporting

Even though I'm sending a evidences

[golden hearth]

Hello, my account was stolen and one of my other accounts was unlinked. They unlinked VK, but left the discord and turned on the input by phone number. The account is very old from the first season. .if something is not clear, I'm sorry, I'm Russian and I don't know English well.

[clear berry]

What..? It shows “#deleted-channel” under that tag

[storm flume]

Please contact the customer service for further assistance, @golden hearth. Refer to subpoint 5.4 in #faq for further information.

[golden hearth]

Basically, I can't log into my account. It needs phone verification, but this phone is not mine. But this discord account is linked to a pubg account.

[cyan citrus]

You will need to contact the customer service in-game for further assistance with compromised accounts, @golden hearth. We cannot help you with this through the community.

[golden hearth]

And where else should I go if the robot does not have such a section?

I have all the data from which devices logged into this account for three years, I have data on how the nickname changed in the game, I know the exact registration of the account, I know the mail and the doskord that is attached to it, but the hacker put another .factor protection through the phone and now I can't log in.

[remote niche]

So i will know is this the all talent championship? For the pubg dominator title???

[cyan citrus]

There are different rewards, but the title you are referring to is only available to the winners of the All-Talent Championship, @remote niche.

[cyan citrus]

Still, this is not something we can help you with. You might try different available options in the customer service FAQ to connect with a customer service representative.

[tepid basalt]

Hey everyone im having trouble with loading my game it says”error code 70254613

[cyan citrus]

Please share a screenshot of the issue you are facing, @tepid basalt.

[tepid basalt]

Its not in English

[feral forge]

The issue channel under this support channel.

[tepid basalt]

@cyan citrus

Thats the message

[dry pawn]

I have andy. can we exchange it with other character voucher or simple character vouchers

[cyan citrus]

What is the device you are using?

[left gull]

Hey. I have mistakenly purchased a character in pubg mobile. The new updated I didn't know how to use. Is there any way that my character vouchers will be returned back to me because I wanted to buy carlo/andy character. Can anyone help me please :(

[feral forge]

Unfortunately, used vouchers or spent UC cannot be refunded or returned to your game account. Please be careful next time.

[left gull]

@feral forge No way I can get those vouchers back? I spent 2½ years collecting those vouchers 😭💔

[tepid basalt]

Its iphone 7 plus

[cyan citrus]

Have you tried to restart your device as it is mentioned in that notice, @tepid basalt?

[tepid basalt]

Yeah and i also updated it

[cyan citrus]

What did you update exactly, @tepid basalt?

[tepid basalt]

The whole iphone

[cyan citrus]

To start with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Restart your device and see if it will make any difference, @tepid basalt.

[tepid basalt]

Okay got it i will try it

[left gull]

@cyan citrus Hey. I have mistakenly purchased a character in pubg mobile. The new updated I didn't know how to use. Is there any way that my character vouchers will be returned back to me because I wanted to buy carlo/andy character. Can you help me please :(

[meager pumice]

@cyan citrus where i can found shedule for PMCO?

[meager pumice]

There is no date for now for october when starts?

[green agate]

This is from the official site.

[storm flume]

Please contact the customer service for further assistance, @left gull. Refer to subpoint 5.4 in #faq for further information.

[meager pumice]

Alright there i will check if date is posted ty man

[green agate]

https://esports.pubgmobile.com/pmco/#/home

[left gull]

@green agate Hey. I have mistakenly purchased a character in pubg mobile. The new updated I didn't know how to use. Is there any way that my character vouchers will be returned back to me because I wanted to buy carlo/andy character. Can you help me please :(

[green agate]

Please read the dyno messages as previously instructed, we cannot do the actions needed to restore this.

[left gull]

@green agate From the app it's not taking me to text support system. Can I get Pubg email id?

[green agate]

[e-mail]

[weary helm]

Why can't I log in to my pubg account? The game freezes

[left gull]

Thank you

@green agate Um I'm getting the message saying "Issue closed". But still issue is there.

[green agate]

Our moderation team is not able to help with data loss or physical needs of changing account information. Please refer to the in-game customer service center.

[left gull]

@green agate I'm not able to text from in-app. Is there no other way to get in touch with pubg customer care?

[green agate]

These are the only methods to reach their customer service.

[weary helm]

@green agate Why can't I log in to my pubg account? The game freezes

[green agate]

We would need a screenshot of the issue.

[weary helm]

@green agate My account has become empty and the server is not responding

[green agate]

It says you aren't connected, have you tried resetting your Wi-Fi signal?

[left gull]

@green agate Actually can you tell me whether they can refund the vouchers or not?

[green agate]

The in-game customer service is able to change your account's information, yes.

[left gull]

@green agate Okie but I'm from India. So in-game costumer service is not opening 💔

[weary helm]

@green agate The Internet is fine, the game is abruptly frozen and the server is not responding

[green agate]

Try reinstalling the application.

[left gull]

@green agate 😔

[weary helm]

@green agate And if it doesn't help?

[green agate]

You have received a reply and been told that we are not able to further help you with this issue through the community. Please refer to the in-game customer service center.

[green agate]

You would be able to let me or another available mod know.

[left gull]

@green agate I will try and come back. Thank you 💔

[green hawk]

Welcome

I have a problem that I can't change area where i live

[green agate]

You are not able to change your region or your server?

[green hawk]

yes

region

[green agate]

Which region do you have connected to your profile?

[green hawk]

Germany

And I can't change it

I live in Egypt

[green agate]

Germany is located in Europe which may be a part of the European Economic Area, this means that you may not be able to change your region.

[green hawk]

There is no solution

[green agate]

If this is not the case, you will either need to wait the 90 days or contact the in-game customer service center to see if they can change it for you.

[green hawk]

I contacted the customer service in the game and they did not help me

[green agate]

We are not able to help physically change your region, please refer to the in-game customer service center regarding this issue.

[green hawk]

I've been waiting for more than 90 days And nothing happened

I have contacted them more than once

Is there anyone who can help me?

[sick shale]

Not possible to change your region due to privacy regulations.

[merry mason]

my issue is
when i hit any player in livik or Erangle with new event i did not see any blood damage from enemy

i wanna help please ..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blissful pagoda.

[hasty bone]

Ok

Ping me

[green agate]

?

[hasty bone]

Ok

So

How re fix?

We*

[green agate]

Try clearing the data instead, has a similar effect but it should troubleshoot it.

[hasty bone]

K

[green agate]

#discord

If this is from inside of the game, report them using the in-game report feature.

[covert rain]

@golden hearth bro they will not help you

Same issue with me

Let the hacker chill

[modern mural]

i cannot purchase UC on my account on PUBG Mobile #questions

[storm flume]

Please contact the customer service for further assistance, @modern mural. Refer to subpoint 5.4 in #faq for further information.

[modern mural]

i already did and no response

[elfin canopy]

Could you check if you have given storage permission to your app?

Settings > PUBG MOBILE > Permission > Storage

[low thunder]

how can i see my registerd team for PMCO qualifiers?

i am able to see all Talent but not PMCO registered teams

[still shard]

How can I upload a video for a player who using hack ?

https://youtu.be/K2YkGEdyjm8

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @still shard.

[safe hill]

why i cant post in feedback?

[golden linden]

Hello

[ebon socket]

Please make sure that the clan leader is not acting but real, the clan leader does not come in for a year, let him lose leadership

[golden linden]

Help me recover my account in papg

I can't sign in to my account with two-step verification because I lost my SIM card

how do I contact technical support, PUBG Mobile?

help please

[feral forge]

Remember you will also need to give the post a title and a suitable tag.

[storm flume]

Please contact the customer service for further assistance, @golden linden. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Feel free to share your suggestion and feedback regarding the game in #996458713126797405.

[minor sluice]

Hello mods

I need some help on a issue

[covert rain]

They just said contact customer service everytime, and they helped nothing

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @minor sluice. Remember to read through #faq before asking questions in the support channels.

[minor sluice]

Anyone ???

[edgy berry]

@feral forge deer!! Could you chnge my nick to Savage9K?

[feral forge]

You should have the permission to change it yourself.

[edgy berry]

I don’t see it. Lemme restrt

[feral forge]

We are unable to assist you if you do not ask any questions or state a problem.

[edgy berry]

Okay got it thnx

[minor sluice]

I am showing unranked in my region. i am getting no titles etc

although im on ace master

Its shows unranked in city titles rank/country

@feral forge

[storm flume]

Please refer to subpoint(s) 3.14 in #faq for further information, @minor sluice.

[minor sluice]

That s different issue

i am showing ranked in server. top 3000 but shows unranked in titles section

I should be getting titles of my region/city

@feral forge

[reef shale]

How to fix my game crashing sometimes when I die

[storm flume]

Please refer to subpoint(s) 4.5 in #faq for further information, @reef shale.

[feral forge]

This means that your account is under investigation, you will be ranked again once the investigation is completed.

[minor sluice]

Investigation till ? whats the time limit

[feral forge]

We do not have information in this regard.

[minor sluice]

Very noice. 🙂

[left gull]

@feral forge Can u give me pubg mail Id? I'm not able to text from in-app.

[feral forge]

[e-mail]

[left gull]

I texted that mail id, but they reply as Case Closed.

[feral forge]

What is your issue regarding?

[left gull]

@feral forge I have purchased a character by mistake. Someone said that they can refund it if u text them through mail id. But I'm not able to text from in game id, so I need mail id to text.

[feral forge]

I believe I have already answered you earlier regarding this.

[left gull]

@feral forge I read in google too, that if before 7 days if I text them, they can refund it.

@feral forge are you from pubg customer care service side?

@feral forge Google in the sense, in their official website.

[feral forge]

Can you please send me the link?

[left gull]

@feral forge okie wait

[left gull]

https://pubgmobile.helpshift.com/hc/en/3-pubg-mobile/faq/30-i-want-a-refund/#:~:text=※ Refunds are only available,refunds won't be accepted.&text=Due to the nature of,the product is not defective.

[feral forge]

Are you playing the KR/JP version of the game?

[left gull]

@feral forge global version

@feral forge I can give my character id and registered email id, is there any way you can contact them and help me?

[feral forge]

The website you sent above is only for the KR version of the game. For the global English version of PUBG MOBILE you may refer to the second point in this post:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/329-faq-about-payment-issue/

[left gull]

@feral forge This is not at all fair. In other gaming apps, they have refund and in 7 days they will refund everything. Pubg being the top game in the world doing this? THIS IS NOT AT FAIR. THEY TOOK MY MONEY AND VOCHERS.

@feral forge NOW WHAT SHOULD I DO?

@feral forge THERE IS NO REPLY IN MAIL ID TOO. THEN WHY YOU GUYS HAVE MAIL ID?

@feral forge COSTUMER SERVICE IS PATHETIC

@feral forge I HAVE BEEN TRYING FROM LAST FEW HOURS WITHOUT EVEN SLEEPING

[feral forge]

You did not get a response this is because they are unable to assist you with such issues.

[left gull]

@feral forge ATLESAT THEY HAVE TO SAY THAT, NOT REPLY WITH A MESSAGE SAYING "Case closed"

@feral forge Is there no way you can contact them and get me help?

[celest shadow]

As per the terms of service, you cannot retract or refund a purchase after it has been successfully made. Please refer to https://www.pubgmobile.com/terms.html for further information. Thank you for your understanding.

[dense knoll]

i really need to talk with support team in vc

a year ago my account got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense knoll.

[left gull]

@celest shadow Other gaming apps are good, they at least refund in few days. Pubg is my favorite game and idk why they do like this 💔

[night cloak]

@lime juniper Hello

My account was ban with no reason ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[winter wigeon]

Hi i just wanna ask if the dodge will be opened in Europe Country ?

The dodge Skin car

[novel harbor]

How do i fix this?

[novel harbor]

😭 😭 😭

[cyan citrus]

What is the issue, @novel harbor?

[cyan citrus]

No information regarding this. The event is only available in select regions.

[novel harbor]

I just tried playing today and when i opened it, it showed that

I needed to get a code for secondary verification

And it isnt my number

I tried logging in with facebook and gmail and both needed secondary verification

[cyan citrus]

If your account has been compromised, please reach out to the customer service directly through in-game for further assistance, @novel harbor.

[novel harbor]

Ok

[novel harbor]

didn't help me but ty i guess...

[white fractal]

My pubg account was stolen, please return access to it

[storm flume]

Please contact the customer service for further assistance, @white fractal. Refer to subpoint 5.4 in #faq for further information.

[dense bramble]

Hi....pubgm keeps crashing while playing classic matches...what can be solution for that

[cyan citrus]

Please share a video recording of the issue you are facing, @dense bramble.

[dense bramble]

I can share you the error log..if no problem

[cyan citrus]

A video recording, please, @dense bramble.

[novel harbor]

Same

[dense bramble]

https://drive.google.com/file/d/11JBC6qKBe6fGZkFOJHErcKfiQc2FzVBQ/view?usp=drivesdk

@cyan citrus

[quartz hill]

Hello pubg mobile. On September 25, I was banned until 2032, even though I did not take any action that would affect the course of any 3rd party software, add-on or game. I think there is a mistake and I request it to be re-examined. We will not do such nonsense on our accounts where we spend a lot of money and work. I also make videos from time to time and am ready for any support to prove that I am not cheating or using a similar app. I don't want my account to be accidentally lost. I am waiting for your reply.

Game ID: 5614206268

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quartz hill.

[dense bramble]

Please help me

[cyan citrus]

Thank you for the video recording, @dense bramble. For how long have you been facing this issue and from where did you download the game? Also, please mention the device you are using.

[dense bramble]

I am facing this issue from many months before in this device.
Device : Xiaomi Redmi S2/Y2
PUBG downloaded from Play Store

[cyan citrus]

Have you tried to reinstall the game already, @dense bramble?

[dense bramble]

Just today...I did...still same problem

@cyan citrus

[cyan citrus]

Can you check if there are any pending Android software updates for your device, @dense bramble?

[dense bramble]

No updates @cyan citrus

[cyan citrus]

Do you have the built-in optimizer application for your device, @dense bramble?

[dense bramble]

Yeah...I have game booster

@cyan citrus

This is the error log file generated after crash @cyan citrus

Hope it helps you to understand my device problem

[cyan citrus]

Do you have a built-in application for the device named Game Launcher, @dense bramble?

[dense bramble]

No...this device have Game Booster

[cyan citrus]

Can you try to check in your available applications again, @dense bramble?

[dense bramble]

Game Turbo which is game space now

@cyan citrus

[cyan citrus]

Got it! To start with, please perform a routine repair of the game from login menu, clear game cache and reset your device app preferences through Settings > System > Reset options > Reset app preferences. After that, go to your device settings > Apps and select the available game booster applications, go to the application settings and deny their permissions and disable other options that can interfere with the game. After that, restart your device and try to play again, @dense bramble.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @night cloak. We may otherwise have to mute you.

[dense bramble]

You mean reset app preference of PUBG mobile

[cyan citrus]

For the device, @dense bramble.

[cyan citrus]

Refer to this response, @night cloak.

[dense bramble]

How to reset Game Turbo permission...there is no way rather than to disable it

@cyan citrus

[cyan citrus]

Just disable it if it is possible, @dense bramble.

[cyan citrus]

You do not need to reset the permissions for the application. You need to deny the permissions or disable the application, so it cannot interfere with the game.

[dense bramble]

Yeah..but game Turbo is a service of Security app and it is a system app

So...game turbo is not shown in app list

[cyan citrus]

Try to reset the app preferences and restart your device. If the issue still persists, submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines, @dense bramble.

[night cloak]

Why do I receive this band from time to time that I do not do anything wrong?

so i checked my achievements and they are all gone, like- i dont even know how but all of my achievements are gone.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[chilly spade]

Can you show a screenshot of your achievements and you in-game level.

[night cloak]

it got fixed dw,

[light spoke]

Hello PUBG mobile support
My name is : MS卍GoDziLLa卐
my ID is : 5329545220
I submit to you my request to reconsider the status of the account because
I did not commit any violation and the record of violations proves this. I
have also attached some pictures to my request that may help you to
reconsider
Thank you for your understanding

[polar marsh]

Please refer to the private message from @polar marsh for further information, @light spoke.

[cobalt lily]

hy every one im new here

[cobalt lily]

Hey, can I find help here to unban the account ? I never used hacks or glitches! Ihave just really good gunskill and gamesense! We play daily scrims and tournaments and are recording our gameplay, all of our team was shocked that he get ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cobalt lily.

[knotty sun]

Sea Region Play This PMCO?

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports, @knotty sun.

[knotty sun]

I Follow No information

[mortal hull]

Hello PUBG MOBILE SUPPORT

[brazen sandal]

How do I want to unblock pubg?

[sweet geyser]

Hello PUBG MOBILE SUPPORT

In the past, I used to login to my account with name and password, but this method is no longer available, now login is via email especially in Godzilla event.
But now every time I log in it says to me the account was not found

my id:5691628553

plz help me 🙂

[brazen sandal]

@celest shadow

[mortal hull]

@polar marsh

@polar marsh

My Name is:ʕ͡ټʔ纳塔莉
My ID is:5494387745

They have hacked my account and linked an email that is not mine and they have access to my account from it, I need you to help me unlink that email please.

[storm flume]

Please contact the customer service for further assistance, @mortal hull. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please add more details about the issue you are facing.

[sweet geyser]

@celest shadow

[sweet geyser]

@cyan citrus

[mortal hull]

@storm flume they sent me to discord

[cyan citrus]

We cannot help you with account related issues through the community, @mortal hull.

[sweet geyser]

can y reed my text?

[mortal hull]

Okey

[brazen sandal]

I want to unlock the band @cyan citrus

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brazen sandal.

[cyan citrus]

What is the login method you are using?

[sweet geyser]

I don't remember the name of the method, but it was yellow

Especially in the Godzilla event

[cyan citrus]

What do you mean, @sweet geyser? Could you please elaborate?

[sweet geyser]

look

[lean temple]

@lime juniper Why do some investigators get the RED TITLE after watching 250 days of video (about 2,500 videos), while we get the PINK TITLE after watching 6,500 or more videos ？uhhhhh？Can u pls tell me how to get the RED TITLE quickly

[sweet geyser]

Look, in the past, I was logging in by name and password in the Good Zilla event

But after a period of time, the game changed the way to log in, and it became an email and password

[cyan citrus]

Where did the violation happened?

[cyan citrus]

Do you have a screenshot of what you are referring to?

[sweet geyser]

Unfortunately

[cyan citrus]

Please use the #discord channel for matters related to this Discord server. This channel is meant for community support for PUBG MOBILE.

[sweet geyser]

No

[cyan citrus]

I still don't understand your issue completely, @sweet geyser. Are you saying that you are unable to currently log in with your PUBG MOBILE account?

[sweet geyser]

Yes it is

[quick geyser]

hello my game acount is linked to facebook as social account my FB was hacked now from indian guy he entered the game and changed the server , the region , the account name and the flag
i could loginto my account from the mail link and mobile link but i can't unlink the facebook
so if you can help me un link the facebook and return every thing

[cyan citrus]

You can try to enable the secondary verification through your Account settings of the game and then logout from all the devices. For further assistance with compromised accounts, please reach out to the customer service in-game for further assistance, @quick geyser.

[quick geyser]

i already done that , are you sure he can't login again through the facebook?

also i sent to them on the customer service all the needed data and verification. how long should i wait till they reply

also is there any way to return the region and server ? he made them ASIA and india

[cyan citrus]

He should not be able to log into the account if you have enabled the secondary verification and logout from all the devices. For the customer service, a delayed response can be expected as they receive an enormous number of requests every day.

[quick geyser]

what about the region and server? no way to return them before 60 days?

[cyan citrus]

Sadly, you will need for the cool-down period to be over before you can change region or server, @quick geyser.

[teal meteor]

Hello

[cyan citrus]

Hello! How may we help you, @teal meteor?

[teal meteor]

I need help with a game problem

[warped skiff]

@cyan citrus

hey

@sick shale

hello

[cyan citrus]

How may we help you, @warped skiff?

[cyan citrus]

What is the issue?

[warped skiff]

i want to update my role

[cyan citrus]

Please refer to the Roles section of the #735483472432594994 for more information on the level roles, @warped skiff.

[teal meteor]

I want to ask about getting banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @teal meteor.

[warped skiff]

TY

[cyan citrus]

You are welcome!

[night cloak]

Hy what means to be Acting Leader to an clan ??

[rare latch]

Can someone help me with changing region in the game?

[rare latch]

@cyan citrus

[fathom basin]

@cyan citrus can u help me because my acc got hacked

[cyan citrus]

Acting leader is someone who acts as a leader (but does not own the clan). If the previous leader becomes active again, that leader will replace the acting leader.

[cyan citrus]

What is the issue you are facing when trying to change your region?

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[ivory ice]

is there any option to exit car without getting weapon in hand?

[stable elk]

Hey, can I find help here to unban the account ? I never used hacks or glitches! Ihave just really good gunskill and gamesense! We play daily scrims and tournaments and are recording our gameplay, all of our team was shocked that he get ban for 10 years …

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stable elk.

[night cloak]

Is an time limit when the acting leader will become an Leader if that will still be inactive ??

[cyan citrus]

Acting leader will not be promoted to the leader position. He will still as acting leader until the clan leader becomes active again, @night cloak.

[night cloak]

Thanks for the answers..Have fun

[cyan citrus]

You are welcome and you too have fun, @night cloak!

[rare latch]

I used to be in UAE for a while and changed my region to Arabia, unfortunately I have to leave my previous place and come to UK where I am a resident, I want to play PMCO as resident of UK, but I have Arabian region in game

[cyan citrus]

Do you want to change your in-game region back to UK, @rare latch? If so, what is the issue you are facing with changing your region?

[slow forge]

@stable elk talk here

[solar fog]

Hello @lime juniper how i can talk with you .? Actually i wanna manually report a youtuber that is included to pubg accounts , uc selling and indirectly promoting all of those stuffs . In form i cannot report the platform . Kindly inbox me for more info . I will tell all the loopholes and all the truth

[cyan citrus]

What is the issue you are facing when trying to make a report through https://bit.ly/3soBavK, @solar fog?

[solar fog]

Kindly check inbox

[solar fog]

I wanna be this community clean off . I even can pay if pubg take action against that scammer .
Because i dont want that kids get scam more in the way by the name of illegal uc . Also he is getting promotion by youtubers in indirect way . I can pay the required amount

[inland zenith]

The description of the new character indicates an increased volume of the backpack, while he does not have any skills. What is humor?

[rare latch]

Because of closed changing of region, it can be changed only after 155 days

@cyan citrus

[cyan citrus]

Sadly, it is not possible to change your region before the cool-down period. You will need to wait for that to be over, @rare latch.

[gaunt dove]

I see only My Account has been hacked, My account compromised, my account has been linked to a phone number thats not mine 2FA, omg whats wrong with this Game?

[rare latch]

I remember how pubgm changed region for NAVI

After LAN in Singapore

[storm flume]

Please contact the customer service for further assistance, @gaunt dove. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Sadly, we cannot help you with this through the community.

[modern laurel]

@cyan citrus

Anyway you can switch my region back to Europe

I got hacked and my region got switched

[night cloak]

Hi guys my PUBG account is hacked. The hacker unlinked all of my social media accounts, mail and phone number. I don’t have access to my account anymore. I sent message to PUBG mobile with all of proofs that the account belongs to me with all of the screenshot of payment receipts since 2 years but they refused to help me because I don’t have any social media linked to my account. Is there any way to recover my account, can somebody help me please? Thanks

[cyan citrus]

You cannot switch your region before the cool-down period is over. Please wait patiently.

[cyan citrus]

If you do not have access to any othe login methods connected with the same PUBG MOBILE account, it is highly unlikely that customer service will be able to recover your account. You may need to create a new account to continue playing the game.

[night cloak]

But I spend over 2k euros to that account I don’t want to loose it and create another account!

[cyan citrus]

Your account security is your own responsibility in the first place, @night cloak. It is your responsibility to never share your login information with anyone and use two-factor authentication to safeguard your account. We unfortunately will not be able to help you with your issue any further through the community.

[night cloak]

Even if I send all of my payment receipts since 2 years i cant recover it?

[cyan citrus]

As mentioned earlier, if you do not have access to your PUBG MOBILE account or any of the login methods, it is highly unlikely to recover your PUBG MOBILE account, @night cloak.

[night cloak]

That’s not fair.. ok thanks

[cyan citrus]

How may we help you?

Please add more details, @night cloak.

[modern laurel]

@cyan citrus anyway I can rent a EU account till the period is over?

Or would that count as account sharing

I'm not about to play on South America

[cyan citrus]

Lending accounts is against the terms of service of PUBG MOBILE, @modern laurel.

[cyan citrus]

Refer to my this response again, @night cloak.

[modern laurel]

@cyan citrus but that's not fair on EU player's who get hacked

So why can't I get a account with a different region

I don't see the problem

Plus it would only be till the 60 days are over

So what's the issue

Idgaf @night cloak

Yh? So is hacking someone's account

Why delete my message?

Cause y'all know it's true

[cyan citrus]

We cannot help you with this and your account security is your own responsibility, @modern laurel. Please avoid being persistent. You can create a new account and select the region you are located in or wait patiently for the cool-down period to be over.

[modern laurel]

???

Ngl @cyan citrus bs but I still think renting a account is my best option

Not being rude I get the rules and all

But

Seriously

[cyan citrus]

You have already been answered, @modern laurel. Please avoid being persistent and refrain from mentioning activities that violate terms of service of the game. This may lead to a suspension from the server.

[storm flume]

Please avoid going off-topic, @modern laurel. You may have unrelated conversations in #chat.

[modern laurel]

Lol

I think I got my answer

[polar marsh]

Please refer to the private message from @polar marsh for further information, @trail dome.

[hushed hemlock]

Hello pubg mobile, Recently I bought UC from in-game and no money was deducted from me after a couple of days UC started getting deducted from my account up until now I’m sure I bought more uc then the ones that time and it’s still getting deducted help me out please.

[storm flume]

Please contact the customer service for further assistance, @hushed hemlock. Refer to subpoint 5.4 in #faq for further information.

[hushed hemlock]

I did but it was no help

@lime juniper hello how can I talk to you as I’m having a uc deduction problem.

[fading peak]

Hello, and when they unlock 90 fps on samsung a22, please help

[storm flume]

Please refer to this channel's pinned messages for further information, @fading peak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please contact the customer service for further assistance, @hushed hemlock. Refer to subpoint 5.4 in #faq for further information.

[lavish yarrow]

I get this error when trying to buy UC, apple support says this is a payment error specific to one app

[night cloak]

Bug... the month just began... not passed ..they reduce my clout level for nothing

And I have clout this week only :))

[storm flume]

Please do not use languages other than English, @bright dove. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @lavish yarrow. Refer to subpoint 5.4 in #faq for further information.

[willow cobalt]

On my account, support unlinked the phone number, but did not remove the 2fa and now I can't log in to the account

[night cloak]

Did that.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

Please contact the customer service for further assistance, @willow cobalt. Refer to subpoint 5.4 in #faq for further information.

[heavy latch]

How can I play in Pakistani server in Pakistani lobby because I live overseas

[celest star]

hi , IThink pubg mobile had a big problem just randomly baning players I got band for playing with a cheater I dont know he was cheating and only played 3 or 4 matches with him and he is not my friend i only played with him that day, I mean if the game didn't know he was cheating and band him how can i !!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @celest star.

[quasi lodge]

I can't hide the mouse cursor on my Chromebook. I will be glad if you help

[bright umbra]

Fpp ranked matching problem

I didn't play at all

[drowsy ocean]

Is there any legal website or safe website to download the pubgm obb file?

[frozen rune]

please remove this ban again and again

[ocean fractal]

You can download from https://www.pubgmobile.com

[night cloak]

Hello

My merit is not increasing

Its stuck on 71

Since yesterday

[celest shadow]

We provide community support for PUBG MOBILE here.

[celest shadow]

Matchmaking duration depends on how many players are currently playing on the specific game mode, map, team mode, perspective, server and platform.

[celest shadow]

You can download PUBG MOBILE from your app market or on the official website.

▫️ https://www.pubgmobile.com/

[celest shadow]

You must have a verified phone number tied to your Discord account before you can send messages in the server. For further assistance, you can contact Discord at https://dis.gd/contact.

[celest shadow]

Merit recovery is related to time spent playing the game and in-match performance.

[polar parcel]

Can I get some assistance to find out what region my ID is please ?

[ocean fractal]

Settings>account
If you can't see current country/region that means you are in europe region

[glass saddle]

I am writing again
Hi support, starting around 21.08 I'm writing to in-game support about a problem with changing the region, how long do I have to wait for a response? how much do they answer

Now my region is Germany but I want to play with people's my nationality

[stable wasp]

I want to change my region

But i don't have the option

My region is in Germany and I am in Pakistan
I want to change my region to Pakistan

I send message to the customer service

[tidal cove]

I guess u have to wait to u can charge

[stable wasp]

But i don't get any response

[stable wasp]

In winning ranking my name is not coming there is written different region

[ocean fractal]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switched your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your country/region.

[frozen monolith]

reigon change code not recieving i logged in with email and i created my acc in my country

@static sleet

and i am also not counting in reigon ranking

any support here

[stable wasp]

Is there any way that i could change the region

[polar parcel]

See my account was made in India before the ban and untill recently it was shown as India . I had the events that comes ingame , mostly of Pakistan regions . I have collected free stuff which was featured in Pakistan regions events , for eg - voice packs . When I rechecked , now it’s showing Germany . I have never been to Germany or attempted to change the region from there . Do you know what the reason could be ?

[warm forge]

Hy Assalamualaikum I am Shahbaz My PUBG ID got scammed by a hacker he verified his own phone number on my id and turned on the. Secondary verification i have gmail and facebook both but i can not login due to secondary verification can you please help me

[storm flume]

Please contact the customer service for further assistance, @warm forge. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Germany is part of the European Economic Area (EEA), once you have switched your region to the countries in the EEA, you will not be able to change your country or region due to the General Data Protection Regulation (GDPR), your account region will remain in the EEA. This is not something that we or the in-game customer service can assist you.

[feral forge]

You may also refer to my above response.

[storm flume]

Please contact the customer service for further assistance, @frozen monolith. Refer to subpoint 5.4 in #faq for further information.

[glass saddle]

Does that mean you can't do anything at all? even if I did not register an account in Europe? And why is this not mentioned in the main questions? How could I know that I will not be able to change the region anymore? Here is what is written in the questions---If you selected the region of the European continent when creating your account, you will not be able to change the country / region. There is nothing indicated here about what I will change, but only if I register

[clever merlin]

What should i do if my id is frozen for abnormal activities

[celest shadow]

GDPR applies to both: when you are creating an account and when you decide to change your account region to a country in the European Economic Area. As this is a government regulation, you cannot change your account region.

[celest shadow]

Please use the File Claim option when logging into the game if you would like to appeal your suspension.

[clever merlin]

I want do it here can u doo it cuz i did file claim and it don’t work

MY PUBG ID: 5373445622

MY NAME: VENÒMĪOP

[celest shadow]

We are unable to assist players with this matter through the community in any way. Please use the File Claim option.

[clever merlin]

What should i do in file claim

[fleet orchid]

This is my control i set but the scope button and reload button not staying on the same place i am keeping it

In match preview of my control 😑

How can i fix this problem

[tiny siren]

I won solo last weekend, they sent me a uc and there is no winner frame

[sand kindle]

How to play without VPN in iOS devices 😐

[crimson echo]

I want to change server to Europe id 5376323369

[cyan citrus]

You can change your server through the Account settings of the game, @crimson echo. Please be advised that you can change your server only once every 60 days.

[cyan citrus]

VPN usage is not recommended. Could you please add more details about the issue you are facing?

[foggy umbra]

why pubg ban me i don't use hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @foggy umbra.

[cyan citrus]

For how long have you been facing this issue?

[night cloak]

Hey i dont recieve the email to log me in, in my old acc what should i do?

[normal oxide]

Hi,my account has stealth

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @normal oxide. Remember to read through #faq before asking questions in the support channels.

[misty whale]

Hello I need some help about the region change in pubg

[prime python]

Hello

I played a lot of games but the reputation does not increase. why?

Hello, I played a lot of games but the reputation does not increase. why?

[thorny cobalt]

I've purchased 120 UC from a custom pack but yet my purchase bonus has not been unlocked. May i know why? If it's not included as a purchase then why didn't you mention it??

[charred epoch]

I was very surprised by the game of the person who took first place, he won me with a cheat, I took 2nd place, he shot me 3 heads from the jump through the smoke, and when I warmed him a grenade from afar, he sailed back although he didn’t even hear that I was warming grenade

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @charred epoch. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[upbeat hemlock]

I want to change my region

I accidentally switch my region to egypt

I live in Pakistan

I am facing uc purchasing issues due to different region @cyan citrus

[cyan citrus]

You will unfortunately have to wait for the cool-down period to be over before you can change your region, @upbeat hemlock. For further assistance with purchase related issues, please contact the customer service in-game for further assistance. Alternatively, you can make purchases through https://www.pubgmobile.com/pay.

[elder stirrup]

Hey

[fleet orchid]

After the update

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

Please try to switch your layout and switch back to original and see if it will make any difference. Make sure that you hit the Save option to save your layout first.

[fleet orchid]

Okii

[elder stirrup]

I bought 300 UC
And I didn't get it in my account.

[cyan citrus]

From where did you make the purchase, @elder stirrup?

[elder stirrup]

STC Saudi Arabia

[cyan citrus]

I mean where did you make the purchase online, @elder stirrup?

[elder stirrup]

PUBG mobile

[cyan citrus]

For some cases, there might be a delay before you receive the purchased amount. However, if you do not receive the purchased UC in a reasonable time span, please contact the customer service directly through in-game for further assistance, @elder stirrup.

[elder stirrup]

Time passed more than 24 hours

[storm flume]

Please contact the customer service for further assistance, @elder stirrup. Refer to subpoint 5.4 in #faq for further information.

[warm rampart]

Kicked me out

[normal oxide]

Hi,can someone help me to recuperate my account, has been stoled....

[crisp plank]

Hi, i'm having problem with purchasing UC, whenever i try to buy any UC this error pops up. It started randomly showing up today

[hollow bolt]

I have not used any software or violated the laws

[storm flume]

Please contact the customer service for further assistance, @crisp plank and @normal oxide. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow bolt.

[crisp plank]

I tried to contact customer support but they were unhelpful

[cyan citrus]

Please perform a routine repair of the game or try to switch to a different network connection or try to switch between Cellular and Wi-Fi network.

[cyan citrus]

We unfortunately cannot help you with purchase related issues through the community. You may try to contact the customer service again.

[wary geyser]

Hello i got this problem i got the guncraft firearm - s12k and when i selected it my whole phone crashed. Anyone has a fix or is it my phone?

This is the skin

[feral forge]

Have you tried to perform a routine repair from the login menu of the game?

[wary geyser]

No

Im redownloading the game right now

[jovial moat]

Im really painful to pubg support services.he is playing my feeling. My 4year stragglers are wast.im not do any more

[brisk crow]

Will my Oppo A96 run pubg mobile on 60fps?(brand new)

[dim epoch]

I need help regarding compromised ingame account.Pls reply @static sleet

[storm flume]

Please contact the customer service for further assistance, @dim epoch. Refer to subpoint 5.4 in #faq for further information.

[soft prairie]

I want PUBG arabic server

[junior grove]

hi

im trying to get in the crew but its saying that im currently banned frim playing

please help

[night cloak]

@lime juniper @lime juniper Dear team tencent,
My name is Azeem Ansari and my channel name is TerroR Azzu YT.I m requesting you to remove 4strikes on my 20 videoes. Plz remove these strikes and save my channel.I have not done anything wrong in that so that any rule of YouTube and Tencent is broken.If there is anything wrong in my videoes then tell me I will removes them & i will not upload such content in future.Plz forward this message to copyright removing team to remove these strikes.
Plz do this as soon as possible because my channel is going to terminate within 4hrs[2 October 2022].Plz kindly accept my request & remove these strikes.
My YouTube channel link :- https://youtube.com/c/TerroRGaming121

My Contact EMail ID :- [e-mail]

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @night cloak. We may otherwise have to mute you.

[lost scroll]

why i cant upload my video on youtube do anyone know?

[junior grove]

im trying to get in the crew but its saying that im currently banned frim playing

[cyan citrus]

Please share a screenshot of the issue you are facing, @junior grove.

[cyan citrus]

Please be advised that this channel is meant for community support for game related issues.

[lost scroll]

i just ask something ok

[tall crater]

Greetings, I want to change my country, how can I change it, I couldn't come to a conclusion in the request, I can't get a tip, can you help me? @celest shadow

@green agate

[green agate]

What request are you referring to and is this from trying to change your region or server?

[tall crater]

I'm Turkish and my account has chosen another country, I don't know how to change now and I can't get a tip so I can't upload to idme I want to make a turkey

As the region of your account is outside of Turkey, it is not possible to load, you can only get it from our GLOBAL or EPIN products. when i get uc i get wood

[green agate]

You will either need to wait the 90 days or contact the in-game customer service center if it has disappeared and you are unable to physically change it yourself.

UC Payment issues will need to go directly to the in-game customer service. We are not able to help with such issues.

[tall crater]

I can't get through with customer service, I can't get to where I want

[green agate]

As previously stated we will not be able to help you with UC payment issues of any kind since this requires sensitive information.

[karmic quartz]

Unfortunatly i change my server.. Can i change my server without waiting 60 days.?

[cyan citrus]

Sadly, no. You will need to wait for the cool-down period to be over before you can change your server again, @karmic quartz.

[karmic quartz]

Can u make me favour i want to unlink my number.. But i can't unlink number bcz of i didn’t purchased uc. Can u help me for this?

@warm crescent can u translated in eng?

[warm crescent]

My account was banned for 10 years, I've been playing since the first season, never used Cheats, got my account back or all the money spent on it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warm crescent.

[unkempt roost]

Help m

Me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @unkempt roost. Remember to read through #faq before asking questions in the support channels.

[unkempt roost]

Can I get some hel

I do not understand what you're saying

[ocean fractal]

explain the problem here. They will come and help you.

[unkempt roost]

It would not let me get the lasers of version because I updated it but it still won't let me add my friends

[ocean fractal]

Clear game cache and open game with stable internet connection

[left hound]

Help and Support>File claim. UC purchase options are missing of latest month. Only showing 01/2022. Where are the other months of 2022 gone ?? Please fix this issue

[pseudo dagger]

My account has been hacked, I need help

[night cloak]

Hello, I participated in the last PDP vehicle skin design contest and I thought everyone who participated was supposed to receive the PDP avatar frame and an outfit but I haven’t received anything yet. Are they gonna be sent to our in game mail boxes later or do we have to claim them from somewhere?

[storm flume]

Please contact the customer service for further assistance, @pseudo dagger. Refer to subpoint 5.4 in #faq for further information.

[light ingot]

facebook login isn’t working

[late garden]

Ayuda

[green agate]

Change your region through the settings menu or contact the in-game customer service center.

[green agate]

It should be, what exactly does it do when you try to login?

[mystic panther]

Hey

I had 3UC in My Account for a long time and Yesterday I used it for the AG Crate and since then Whatever I try to do in Game it Pops with a message saying that I need to refund the UC

Anyone has ever faced such problems?

[weary turtle]

hello. how to change server without waiting 60 days?

[ocean fractal]

Your only option is to wait for the cooldown to end, there is no other way.

[feral forge]

From where did you purchase the UC?

[storm flume]

Please do not use languages other than English, @crude jay. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[crude jay]

I have a processor and a screen that suits the 90fps option, but I'm surprised so far that there is no 90fps option on my device!!! I hope to respond as soon as possible

[pseudo cape]

I have a Red Magic 7S Pro and a screen that supports 120 Hz and a processor Snapdragon + 8 Gen 1 and so far I can't run the 90fps features inside the game, although I have all the specifications and features and I want to ask when the update will be released for this device in the specifics, please, is there a response

[ocean fractal]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics. If your device falls under this category of system requirements, it should support 90 FPS option. However, if you are still unable to access the 90 FPS option despite of your device meeting these requirements, you may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[pseudo cape]

This account is in this server. My account was stolen in the name of customer service in PUBG Mobile. Please help now. Please let someone do anything.@Tencent Customer Support#0001

[crude jay]

My account has been hacked, please help

[feral forge]

Please refer to the announcements in #735483472432594994. You should contact the in-game customer service for further assistance in this regard.

[storm flume]

Please contact the customer service for further assistance, @crude jay. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Does the Kd differentiate in the Evaluation Points ?

[lofty tendon]

Bgmi account ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lofty tendon.

[winter locust]

Gameloop brother

[mystic panther]

Last Time, I did it From Midasbuy. It all was good. Got No Problem while spending them

[winter locust]

@cyan citrus Game kicks me back to emulators main menu while diving out of Airplane and couldn't get back into the match cuz it keeps kicking me

[feral forge]

For such issues, you can contact the in-game customer service for further assistance.

[mystic panther]

That ain't working. I tried but it keeps on loading like forever

[feral forge]

Please be advised that for purchase and account related issues, only the in-game customer service can assist you.

[mystic panther]

Dude, I tried but it wasn't working for me so i am here

I just wanted to know, if yall ever faced such issue

[feral forge]

It happens if you have purchased the UC from some unauthorized source.

[brisk coyote]

used my 3 gb data and downloaded nothing stuck in 51mb

2MB using /sec

[little lichen]

Please can you help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @little lichen. Remember to read through #faq before asking questions in the support channels.

[little lichen]

لقد تم حظرى دون سبب

[storm flume]

Please do not use languages other than English, @little lichen. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[little lichen]

I got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @little lichen.

[analog juniper]

I can't change the password Although the verification code is correct

[strong vault]

Hello. Today I saw that I dont have Season 5 Conqueror Title anymore, I have frame and avatar but my title is missing? Can somebody help me with this? As you can see on pictures I have no title.

[night cloak]

Whats this? I changed my pfp pic and now cant use it?

[storm flume]

Please contact the customer service for further assistance, @analog juniper. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Your only option is to wait for the restriction cooldown ends. If you have further questions regarding this, feel free to contact the in-game customer service.

[jade nest]

Season rank Titles were introduced during s8. Anyone before S8 doesn't have any season rank titles.

[blissful ether]

Hi, is there a way to remove Facebook friendlist without unlink?

[cyan citrus]

It is unfortunately not possible to completely remove it because Facebook friends will automatically be synced in PUBG MOBILE. If you want to remove a specific Facebook friend, you may need to block them, @blissful ether.

Please do not circumvent the inappropriate language filters. Regarding your issue, please share a video recording of the issue you are facing.

[dawn jacinth]

Hello, I want to change the region in my account to Saudi Arabia to register in pmco

[cyan citrus]

You can change your country/region settings through your Account settings of the game, @dawn jacinth.

[dawn jacinth]

I did that, but the change region box did not appear

[cyan citrus]

The option to change your country/region settings is not available for the accounts registered in European continent, @dawn jacinth.

[dawn jacinth]

Well, now I want to change the region to Saudi Arabia. Shall I give you the account ID?

Because I tried over and over again in more than one way and I couldn't change the area

[slender wigeon]

#questions

[cyan citrus]

It is unfortunately not possible to switch your country/region if the account is registered in European continent.

[cyan citrus]

Hello! How may we help you?

[dawn jacinth]

Can't find a way at all?

[cyan citrus]

Sadly, no, @dawn jacinth.

[slender wigeon]

Good morning, I had a problem with the authentication of the game I was hacked and I lost access to my personal PUGB Mobile account can you help me

[dawn jacinth]

There is a problem. I want to register in the pmco tournament, and one of the conditions is to change the region to Saudi Arabia

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[dawn jacinth]

Of course, there is a way to manage PUBG

Please it is necessary

[cyan citrus]

No, it is not possible and we cannot help you with this through the community. Please avoid being persistent after you have been answered.

[slender wigeon]

thanks but it happens that the account was unlinked and now I don't know how to do it

[dawn jacinth]

No perseverance you didn't help me well

[storm flume]

Please do not use languages other than English, @stray dew. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[solid tulip]

Hi pls share link to report uc sellers

[cyan citrus]

Where did the violation happened, @solid tulip?

[solid tulip]

Fb/yt/tiktok

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @solid tulip.

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[lunar spoke]

hello, please help me restore my deleted account

[cyan citrus]

How did you delete your account, @lunar spoke?

[lunar spoke]

2 years ago, my account was hacked. now, it deleted

[cyan citrus]

This means that the account has been transferred to a different version than the global version of PUBG MOBILE, @lunar spoke. It is unfortunately not possible to get it back to the global version of PUBG MOBILE. You may need to create a new account instead.

[cyan citrus]

Do you have access to your PUBG MOBILE account or any of the login methods linked with the same PUBG MOBILE account?

[slender wigeon]

I do not have access to my account logged in to PUGB Mobile it was unlinked, today my friends told me that it was active and I do not have access to it so they unlinked it and that is different PUGB Mobile can you help me

Change my Photo 🥹

please help me get it back it's my only open account in PUGB Mobile 🥹

[crude jay]

My account thief logged into my account and did secondary verification, how can I cancel it without being able to register in my account?

[cyan citrus]

If you do not have access to any of the login methods, it may not be possible to recover your PUBG MOBILE account. You can still contact the customer service in-game for further assistance.

[storm flume]

Please contact the customer service for further assistance, @crude jay. Refer to subpoint 5.4 in #faq for further information.

[crude jay]

@cyan citrus can you help me ?

[cyan citrus]

No. We cannot help you with compromised accounts through the community. Please refer to the previous response, @crude jay.

[slender wigeon]

Is there any chance to get it back?

[cyan citrus]

It is highly unlikely, but as mentioned earlier, you may try to contact the customer service, @slender wigeon.

[crude jay]

Then who can help me?

[cyan citrus]

Only the customer service can help you with account related issues, @crude jay.

[slender wigeon]

Thank you, could you tell me how I can contact the service?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @slender wigeon.

[warm forge]

Sir, I am a PUBG MOBILE User From Pakistan I have a account of 65 Level. Just Two Days ago My Account got Scammed by a Scammer. He asked me to pay 18000 PKR for my Account and asked me to change my phone number to his phone number for verification. I changed my number to his number as he said to pay. But After this he turned on the secondary verification from setting.Now he is not paying my money ,I want my Account back. My Account is Linked With Four things.
Facebook,Gmail,Phone Number,Google Play Games.Facebook and Gmail is in my full control.Phone Number is of scammer and google play games is also of scammer.When i try to login my Account with Facebook or My Gmail ,the secondary verification does not allow me to do that i will share screen shot as well.I have also contacted with customer support and i have provided all proofs that they asked.
I want to unlink scammer phone number and his googe play account but problem is that customer support saying to wait 7 days and if he login my account for 7 days on his device he will be able to unlink my Facebook Account and i will lost my full account.Kindly help me to recover my account i will be very thankful to you.
I am sharing all necessary information in attachment and some information is given below.
My PUBG ID: 5692916311
My NICK NAME in PUBG: STARxSHABU
Social Media Account: Facebook
Account Nick Name: Shāßåz Räñã
Facebook link Date With PUBG: 18 January 2020
My Linked Gmail With PUBG: [e-mail]
Account I want to unlink: Phone number and Google Play.
I am sharing payment receipt in attechment.
If you want any type of proof other than given i can.My Linked Gmail "[e-mail]"
Is also linked with midausbuy and I purchases all UCs from midausbuy, you can check by yourself.
I am sharing payment receipt of 3 to 6 months ago.
Please help me and recover my Account ❤️❤️❤️

[slender wigeon]

Excuse me?

[storm flume]

Please contact the customer service for further assistance, @warm forge. Refer to subpoint 5.4 in #faq for further information.

[median sparrow]

Hello PUBG Mobile,
Can you please help me and my team to change our region please, we were going to play PMCO and we can’t register now:(

<@&481161015728406538>

[cyan citrus]

You will unfortunately have to wait for the cool-down period to be over before you can change your country/region again, @median sparrow.

[median sparrow]

So I have to wait 118 days?😢

[cyan citrus]

Correct, @median sparrow.

[sullen thunder]

Can I play with account level 2 put silver?

@cyan citrus

[cyan citrus]

Could you please elaborate, @sullen thunder?

[sullen thunder]

In PMCO can I play with level 2 account but this season silver?

@cyan citrus

[waxen rapids]

My account has been hacked and I can't log in due to secondary authentication

[sullen thunder]

@cyan citrus

[eternal stone]

Dear mods, it was supposed to have an option to transform into a doll from a regular player in the "Gear Front Mode" in Stranger Town but it is not working the "Transform" button is not available, please fix it as soon as possible

I am extremely sorry for my bad English, hope you understood

[waxen rapids]

Help here?

[burnt zinc]

Hello, my problem is that a copyright has been requested on my YouTube channel, which has 250 thousand followers for more than 20 videos, and I do not know the reason before in PUBG Mobile. I hope to communicate with any official to avoid closing my channel

[torpid stump]

is macro software allowed to use, to activate frog jump ?

[ocean fractal]

All players must be ranked Silver or above for this OR last season.

[waxen rapids]

@cyan citrus My account has been hacked and I can't log in due to secondary authentication

[storm flume]

Please contact the customer service for further assistance, @waxen rapids. Refer to subpoint 5.4 in #faq for further information.

Please send your concern in #copyright and wait patiently for a response, @burnt zinc. We may otherwise have to mute you.

[waxen rapids]

@storm flume I don't understand.
What is required to recover my account

@cyan citrus

[cyan citrus]

Please contact the customer service in-game for further assistance. We cannot help you with compromised accounts through the community, @waxen rapids.

[waxen rapids]

I can't log in to my account until I contact support😡.

@cyan citrus

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @waxen rapids.

[waxen rapids]

I can't log in to my account until I contact support😡. @storm flume @cyan citrus

[torpid stump]

can i get a confirmation if using (x mouse software ) to create different macros for my mouse is safe ?

[waxen rapids]

I want help here now

[cyan citrus]

Please refer to my this response again and avoid repeatedly asking about the same issue after you have been answered, @waxen rapids.

[cyan citrus]

Please do not use any third-party applications that can interfere with the normal functionality of the game.

[torpid stump]

okay thank you for the answer

[cyan citrus]

You are welcome, @torpid stump!

[waxen rapids]

@cyan citrus What is the mail for support?

I can't log in here

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game. If you are unable to access your account, you may use the Help option on the login menu to reach out to the customer service instead. Please avoid repeatedly asking about the same issue after you have been answered. There is nothing we can do to help you with compromised accounts through the community.

[waxen rapids]

There's nothing to say about it in-game.

[cyan citrus]

We will not be able to help you with that any further through the community. Feel free to continue with the customer service.

[waxen rapids]

Is this your business or not?

[cyan citrus]

No. They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[burnt zinc]

Hello, my problem is that a copyright has been requested on my YouTube channel, which has 250 thousand followers for more than 20 videos, and I do not know the reason before in PUBG Mobile. I hope to communicate with any official to avoid closing my channel

[cyan citrus]

Refer to this response, @burnt zinc.

[tired fox]

Could you guys please review this player

These are so suspicious

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @tired fox. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[brazen zenith]

I

[night cloak]

I have changed server to North America so i lost all ranks but when i click on C3S8 Season on the menu it says Europe server

[tidal sapphire]

I need a person from the support to contact me fast i got banned with no reason i sware i banned without apparent reason i need your help fast please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tidal sapphire.

[cyan citrus]

Try to check again tomorrow.

[night cloak]

because server need to reset?

right?

If it's not about this

What can be the other reason?

Brother i were Crown 5 on Europe server it not make any sense to reset ranks

Just knew this

[cyan citrus]

If you have changed your server, your rank will reset in accordance with your new server, @night cloak.

[night cloak]

not make sense

this is so stupid bro

[harsh wasp]

Bro I see a guy who aimed and shoots and the aim Did not go up or down that and hacker?

I only saw that the aim went up a little because of the shot but it always came back to the place and he killed the guys very easily.

He killed Squards.

[tropic apex]

@cyan citrus
Hi Tencent, My name is Azeem Ansari and my channel name is TerroR Azzu YT.I m requesting you to remove 4strikes on my 20 videoes. Plz remove these strikes and save my channel.I have not done anything wrong in that so that any rule of YouTube and Tencent is broken.If there is anything wrong in my videoes then tell me I will removes them & i will not upload such content in future.Plz forward this message to copyright removing team to remove these strikes.
Plz do this as soon as possible because my channel is going to terminate within 4hrs[2 October 2022].Plz kindly accept my request & remove these strikes.

My YouTube channel link :-
https://youtube.com/c/TerroRGaming121

My Contact EMail ID :- [e-mail]

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @tropic apex. We may otherwise have to mute you.

[normal oxide]

Can someone help me? My pubg account has been stoled

[storm flume]

Please contact the customer service for further assistance, @normal oxide. Refer to subpoint 5.4 in #faq for further information.

[normal oxide]

I tried but don't help me with anything

[gloomy olive]

Hi, I recorded one of today's video reviews because the outcome (No Violation) was pretty difficult to fathom. It appeared to feature very blatant auto-aiming (where auto aim activates on jumping, seen often in the past). Where would I be best linking the footage to get this checked out?
Thanks

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @gloomy olive. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[gloomy olive]

Not much help when it's a game I didn't play in - This is what was served to me by the video review station.
This appeared to be an egregiously wrong outcome.

[unkempt roost]

Hello

[mint crescent]

Help me

[hallow wyvern]

My friend stole my pubg account can u help me to recover my account 🤔

@storm flume my friend stole my pubg account can you you help me to recover my account

[nocturne atlas]

guys seriously , no 120fps !!! when !! and why emulator still using pubg mobile 32bits version i have i9 9900k and there’s lot of lag in the game drop fps 30 fps ….. please fix this

[deft willow]

Help me please!!!!!

[pseudo berry]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pseudo berry. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service for further assistance, @deft willow @mint crescent. Refer to subpoint 5.4 in #faq for further information.

[past ice]

Who do I contact about the ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @past ice.

[golden thunder]

Hello pubg support. I have made several attempts to get a verification code to change the email password and I have not received anything. I want to know how long it takes to request another code because of the number of times the daily limit is used

[night cloak]

When do the new day start so i can use email code?

[golden thunder]

I think u can get after 24 hours but i want making sure

[low tartan]

Bullets don't even come out in metro royale
Absolutely no damage
Not even bullet holes on walls
Just the gun sound and nothing

[left hound]

no one did response :))

#questions

[night cloak]

It still says Europe,what i can do now?

@cyan citrus

[night cloak]

@celest shadow

[storm flume]

Please do not use languages other than English, @leaden lark. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[zealous coral]

@lime juniper hope you see it and be able to take action against the carders

[storm flume]

Please contact the customer service for further assistance, @zealous coral @left hound @golden thunder. Refer to subpoint 5.4 in #faq for further information.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @low tartan. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[low tartan]

I accidentally "signed in" with my gmail account and the stuffs I had is now gone

Please help

I cleared data and downloading again

I hope my stuffs are not gone

[heavy vortex]

use the login option which you used before logging in the gmail which ur talking about

[low tartan]

THE GMAIL BUTTON WAS AT THE MIDDLE RIGHT IN FRONT OF MY EYES MY PRIMATE BRAIN COULDN'T RESIST THE URGE TO TAP IT

Ofc i didn't read i thought it would just log in instead of wiping my stuff clean

[heavy vortex]

you logged ina gmail which you don't use for the game right?

If that's the case,then it means you made a new account by mistake.

[low tartan]

It was the same gmail

Damnit wifi is gone when I'm in a pickle

I'll check what i can do for now

[runic lagoon]

@lime juniper

[nova bobcat]

I can't show my country region option in my game

[ocean fractal]

The option to change region is not available for the accounts registered in or switched to any European continent.

[nova bobcat]

But I am from Asia and Pakistan but I cannot change my region

[ocean fractal]

Can you share a screenshot of your Account settings of the game.

[ocean fractal]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switched your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your country/region. That's why you don't have the option to change it in your settings.

[inland apex]

Why my group on facebook get closed from tencent

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @inland apex. We may otherwise have to mute you.

[fringe forge]

Hi support, I’m working in South America, I try to buy UC but I cannot because appears a message, wrong region, any tip to fix this? Thanks

Ps. When I enter in uc store I see local currency

When I try to purchase UC

[nova bobcat]

Ok thank you 😊

[night cloak]

Hi

[fringe forge]

Mine account was created at beginning on Brasil then last year I work in EU buy UC and now I’m back to Brasil e changed server I see native coin but I cannot see the option to change region can you help me?

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service for further assistance, @fringe forge. Refer to subpoint 5.4 in #faq for further information.

[unkempt goblet]

in Africa we are playing on Europe server and we get 20-40ping if we matched all Africans players but since last update we all getting 165+ ping and its very hard to compete against players who get less ping.

[azure vault]

How much minimum merit to playing team

[celest shadow]

80 merit and above.

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

help account hacked

[quaint moss]

Kill don't count for this event

Their only maintain eliminate 6or more enemy not specified the mode so it's gone be rank unrank arcade any how only rank match kill count other was ignore even normal rank without mode does count?

So pls specify the mode or fix this glich

[chilly spade]

Did you eliminated 6 players in a single match?

[quaint moss]

Their is proff second pic can you see 6 eliminate 😅

[celest shadow]

You have to complete these missions in Gear Front.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[quaint moss]

But in event section their not such things mention or specific the mode

[chilly spade]

Because it is the Gear front mission you have to complete it in Gear Front.

[chilly spade]

All the missions are related to Gear front.

[quaint moss]

So the shoud mention the mode their only mention singal match even thow now specified classic also

[low thunder]

how do i remove or edit my PMCO REGISTRATION FOR PMCO FALL ?
it's only showing 4/6 members and i have 6

[chilly spade]

You can give your feedback in #996458713126797405.
As the Event title is Gear Front it highlights that it is linked with Gear Front.

[celest shadow]

It is mentioned in the event’s title:

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[low thunder]

ahh ok i see thanx bruh

[storm flume]

Please do not use languages other than English, @dim pivot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dim pivot]

Please I need support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dim pivot. Remember to read through #faq before asking questions in the support channels.

[dim pivot]

I bought an account with a Gmail link that I want to remove

[steep lodge]

How do I download PUBG using apk? Could somebody provide the link to the apk?

[ocean fractal]

You can download the game through your Play/App store or through PUBG MOBILE website: https://www.pubgmobile.com

[steep lodge]

it isn't openning

[dim pivot]

Can I speak to customer service

[mystic knot]

How to report someone that plays with cheats on tiktok?

[ocean fractal]

Change DNS settings and try again. Refer to subpoint 4.3 in #faq for further information.

[feral forge]

Please be advised that buying/selling/trading account is against the terms of service of PUBG MOBILE. Neither the in-game customer service or us can assist you in this regard in any way.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @mystic knot.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, . This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[severe turtle]

@lime juniper I lobe u

[dim pivot]

My account has been hacked

[storm flume]

Please contact the customer service for further assistance, @dim pivot. Refer to subpoint 5.4 in #faq for further information.

[chilly spade]

@potent lantern you may refer to #735483472432594994 subpoint 3.1 for regional communities.

[bleak jay]

help me i m baned to championship

[cyan citrus]

Please share a screenshot of the issue you are facing, @bleak jay.

[bleak jay]

help me

[bleak jay]

help me bro

[cyan citrus]

Accounts that have a history of cheating will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @bleak jay.

#news message.

[iron grove]

help me bro

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @iron grove. Remember to read through #faq before asking questions in the support channels.

[bleak jay]

bat my a compte is clain

[iron grove]

my account got scammed. hacker got my twitter id and remove my Gmail and add his phone number and on the two factor but I recover my twitter account and also have Facebook account access account and Gmail access but cant login because he on the two factor verification. how i cant change i already ask from customer services they say ask from any social media platforms.

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues, we are unable to assist you with such issues through the community in any way.

[iron grove]

@feral forge I already talk with in-game customer service they say get help from social media platforms.

[night cloak]

I have the Samsung Galaxy S22 ultra and it supports only 30 fps

Explanation?

[ocean fractal]

Can you share a video clip of your graphics settings?

[pure star]

i have a question, when was the carbon fiber lamorghini added?
i already got the 7 cars but these weren't in the wheel, i watched some youtube videos and some players had it and some weren't,
was it limited to a specific area only?

[gleaming dirge]

My account has been hacked and my account had PlayGames,Gmail and number login
And hacker has Gmail and number login while I have the Playgames login secured by my side. However the hacker had just applied secondary verification so everytime I login on my device by Playgames
I have to provide a code which is sent to hacker's mobile number
So what do I do?

Please Help Me

[storm flume]

Please do not use languages other than English, @versed drum. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @gleaming dirge. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

@cyan citrus U still didn't help me

Where is ur brain dude

[night cloak]

@cyan citrus

Server resetted still says Europe server when i click on C3S8 Season on Menu

[cyan citrus]

Please share a video recording that include your Account settings and your season menu, @night cloak.

[night cloak]

and rn im Na

ok sure np man

here

im crown 5 on eu server

but now i play on NA server

and im gold 3 on NA server

@cyan citrus What u think?

i did a game repair but nothing changed

need to do a post?

i just share the vid?

@cyan citrus what tag?

it says that need a tag

@cyan citrus Talk bro

oh did it

go on #996546243859853424

i did the post

[cyan citrus]

The server in season menu and your rank will be displayed in the season menu according to your highest rank.

[candid spire]

I tried copying and using my friend control code cos I'm trying to switch from 4fc to 5fc so instead of going through the stress of arranging the layout I decided to ask my fellow clan members to share me theirs
I've tried like almost 5control code but I keep getting the same error message "failed to retrieve layout shared data" that what I've been getting i even asked them to like back up the code to cloud b4 sending but keep getting the same error message

Device: Samsung s9+
Server: EU
Country: Italy 🇮🇹
ID: 598023169

Anyone online to help look into this for me plss @lime juniper

[echo dragon]

Is there a way to look at my user data? I want to see what information Pubg keeps on me.

Also change my server name to HighYoshi

cuz thats my ingame name

[true valve]

My account has been hacked.

[echo dragon]

<@&481161015728406538>

https://www.pubgmobile.com/datasubject/ is this site legit?

[storm flume]

Please contact the customer service for further assistance, @true valve. Refer to subpoint 5.4 in #faq for further information.

[sand trench]

Hello this is the second time I'm banned for no reason the first time was 3 days ago for 10min and now for 3hours can someone explain

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sand trench.

[dense pilot]

Is there a moderator who can explain something to me?

<@&481161015728406538>

[grim idol]

gyroscope does not work,help please

[azure vault]

I already top 10
2 times but my merit still stuck

What i supposed to do

[jade nest]

Restart your device and check if it works

[grim idol]

thanks, it worked

[quaint moss]

What is disguise
How to wear it

[echo dragon]

👀 was just ab to ask that

[ornate zephyr]

Is alan walker event coming back?

[wanton panther]

Hi I'm want a support for my account

[storm flume]

Please contact the customer service for further assistance, @wanton panther. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

No information in this regard.

[sonic delta]

When you purchase uc does the bonus uc counts towards “purchase uc to get new character” aka riley?

@feral forge

[feral forge]

Are you referring to the one in UC Purchase, for example purchase 300 UC to get 25 UC free?

[ornate zephyr]

ah well thanks

[night cloak]

ok thanks

[dire sphinx]

hi i am a emulator player if i use voice changer for in gamme mic like clown fisher will there be any prob

?

[glossy wasp]

Why can i not post treads!!!

[regal fiber]

Hello sir I Am Banned for 1 month without any reason can someone explain Please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @regal fiber.

[night cloak]

Hello, why was my account banned? I did not use the hack and did not
break the rules of the game! All that happened is that I downloaded
the wrong version of the emulator ..

ID: 5175424591

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[shell otter]

Someone is hacking live https://fb.gg/v/fXCig7ZLPD/

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @shell otter.

[ocean fractal]

Because they generated a new code so the previous one will expire

[sweet merlin]

5260331367 who can tell me if this guy is ban 4ever or not ?

[static sleet]

Unfortunately, it is not possible for us to provide such information. Please move to a discussions channel for PUBG MOBILE-related conversations.

[wet jewel]

When I try to log in with my google account this is what happens please help knowing that I fixed the game

Google play only

When I try to log in with my google account this is what happens please help knowing that I fixed the game Note this problem only occurs when I try to login to my Google Play account, the rest of the methods work correctly

[upper ruin]

So, today I was hacked through facebook, I managed to get my facebook back. The person who tried to get my facebook and pubg account have added phone verification to my account and i cant get through it. Id like to get with this soon enough so he is not able to unlink my facebook from this account . I might have all the info to assure its my account by id, screens, videos, purchases etc .

[storm flume]

Please contact the customer service for further assistance, @upper ruin. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Can you please provide a English version of the screenshot?

[upper ruin]

Can i please get an answer from a person because i get to a dead end from bots

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues. You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[devout ginkgo]

Can u play 90fps on the ipad air 2021

@feral forge

Can you play 90fps on here

[hoary mauve]

Anyone know how to fix it?

[storm flume]

Please contact the customer service for further assistance, @hoary mauve. Refer to subpoint 5.4 in #faq for further information.

[brittle aurora]

I need to cancel the connection with Twitter but I don't remember Twitter account and I think it removed

[feral forge]

Please do not advertise in this server, you should go through the #735483472432594994 before you participate, @faint rapids.

[feral forge]

You should contact the Twitter support for further assistance in recovering your Twitter account, this is the most efficiency way. Otherwise, you can also contact the in-game customer service for assistance to unlink the Twitter from your game account.

[storm flume]

Please refer to this channel's pinned messages for further information, @devout ginkgo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hoary mauve]

How long i have to wait 😐

[cyan citrus]

We unfortunately cannot answer that, @hoary mauve. Also, we can't provide assistance for purchase related issues through the community. Please feel free to contact the customer service again should you have any questions in this regard.

[severe merlin]

hello, i am complaining about pubg mobile turkey discord server. I tell my problem, they block me. They are turning off my write permission on all channels. Please I need help with this, are the one. I will tell you the matter.

My 2 x Pharaoh account reached the level of Conqueror and the game gave me a 24-hour observation alert. I didn't log in while I was under the 24-hour monitoring alert, when I logged in the next day, it gave me a 10-year ban. To understand why this happened and to remove unfair punishment 3
I wrote to the player support section for the first time. Every message I received came in the form of pure comedy. I was not helped in any way. can you help?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @severe merlin.

[storm flume]

Please do not use languages other than English, @graceful tulip. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[storm flume]

Please do not use languages other than English, @glacial lotus. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glacial lotus]

My VK account was hacked to PubgMobile, which belonged to it, it is impossible to restore it, since I often tied my number. The Facebook account has inexplicably unlinked from PubgMobile and is linked to another account. I can’t log into my account and support VK and Facebook help not add.

[storm flume]

Please contact the customer service for further assistance, @glacial lotus. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please consider blocking the user or reporting the content to Discord, @ocean jay, as we are unfortunately unable to assist with behavior outside of our Discord server.

[jovial moat]

Can i tak to pubg adman

[tall crater]

help