questions

[rigid lichen]

I’m facing an issue in the game like whenever I put off my microphone the screen got locked and I can’t even change the direction or move the cursor. I’m facing this issue since I updated the iOS verison 16.0

[cyan citrus]

Could you please share a video recording of the issue you are facing, @rigid lichen?

[rigid lichen]

I don't have a recording now. But when I'll play I'll do recording and then I'll share it.

[rugged vessel]

I've bought 12 coupons for the PMWI crate, why can't I use them?

[cyan citrus]

This issue has already been reported and will be reviewed by the community manager soon, @rugged vessel. You may provide your player details in #1020133325458911253.

[solid plume]

no, i didn't have

[cyan citrus]

It means that you are either using a different social media account or the linked social media account was removed from your PUBG MOBILE account, @solid plume. For further assistance with this, you may try to reach out to the customer service in-game. Your other option is to create a new account and continue playing the game.

[solid plume]

How can I connect with customer service?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @solid plume.

[trail hollow]

I have a issue with my account, my account have a verification number that i don’t know and i am unable to login, i tried customer ingame support but it is useless it doesnt even help a bit

Please help me i tried all emails like kraftoon, pubg, and ump45 customer service but none of them helped me every time a bot answers and it it not even helpful. And in game support is trash too, i dont get any answers that i need the bot keep answering wrong stuff no mattet what i try to choose.

I wanted to talk to real person not some stupid bots

[storm flume]

Please do not use languages other than English, @sonic dune. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with account related issues.

[trail hollow]

Is there no way i can interact with pubg real person support?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @trail hollow.

[fluid geyser]

Hello pubg team my account region change option not show I change last year but now is not show im Pakistani I need to switch Pakistan my Account UID 5130177984

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent, @fluid geyser.

[fluid geyser]

Please help me

I want to change

Im Pakistani I switch to Pakistan

[cyan citrus]

It is not possible after you selected a country in the game from European continent, @fluid geyser. You may create a new account if you want to use your own region in the game.

[fluid geyser]

Are your crazy

[sweet merlin]

chicken on new map +2 points.. 2nd +1 points.. 3nd 4nd 5nd -points xD

[cyan citrus]

As this is the smallest map in the game, the total ranking points you gain during matches will also be reduced due to less survival time, @sweet merlin. However, you may provide your feedback regarding this through the #996458713126797405 channel in compliance with the channel's guidelines.

[sweet merlin]

ok ,good map but i dont play for 1 points 😦

[light epoch]

The metro royal

[pearl sparrow]

We can't link number in under 18 account?

[potent zinc]

Hello . I have a problem I purchased 325 UC ingame. But uc are not added my account and payment are already done. So please click out my problem #pubg mobile

There is already complete 24 hours and nothing do better so please same action about this.

[dim osprey]

Hello

[cyan citrus]

Hello! How may we help you, @dim osprey?

[storm flume]

Please contact the customer service for further assistance, @potent zinc. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I have problem with banned acc hacker ban me acc for 10 years and can't join acc

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[autumn kiln]

Hello! I have not received a response from technical support in PUBG for 3 hours, what should I do?

[cyan citrus]

You should wait patiently, @autumn kiln. A delayed response can be expected due to enormous number of requests they receive every day.

[autumn kiln]

when I wrote for the first time they answered in 10 minutes

Ok

[cyan citrus]

You will still need to wait patiently, @autumn kiln. We are not affiliated with the customer service, so this is not something we can help you with.

[merry marten]

Hello PUBG Mobile i have a problem . yesterday i was play normal as usual .and when i close the game and come back after while (take a break) i found my account banned for 7 days .i don't why the real reason to get 7 days.i hope you PUBG Mobile to help me to solve this problem i can't wait 7 days .Please i need your help .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @merry marten.

[remote niche]

Hi i have problem with my popularity i have the same account on my top 20 the other friend when was on top 17-18-19-20 is not on the top more where is the problem? I have sent screen shot u can se the sames account is on my top 2 times? Help plz

[cyan citrus]

Please share the screenshot, @remote niche.

[cyan citrus]

Is your friend's account completely removed from your removed from popularity ranking, @remote niche?

[autumn kiln]

Hello, some strange person with the nickname Donald23 has just written to me and said that he will help me for 110 dollars, do you know him?

[cyan citrus]

No, could you please share a screenshot of the conversation with him here or in my private message, @autumn kiln?

[remote niche]

Yes?

[remote niche]

U can see the photo i have same person on my top 2 times?

[cyan citrus]

Thank you. Please tap on the username of the user and send another screenshot of the floating profile with the chat in background.

[autumn kiln]

this?

[cyan citrus]

Got it! Please submit a report of this issue through #996546243859853424 in compliance with the channel's guidelines.

[remote niche]

Where?

[cyan citrus]

Hold your thumb on the floating profile, scroll down a little until a part of the first message is visible, take another screenshot and send it here.

[cyan citrus]

Sorry, through #996546243859853424.

[autumn kiln]

I'm sorry, I'm probably stupid, but I don't really understand

[ember sparrow]

hey, how i activate 120fbs on android, i cant !

[cyan citrus]

Part of the first message should be visible behind the floating profile, @autumn kiln. Refer to this video recording:

[cyan citrus]

120 FPS option is not yet available in PUBG MOBILE.

[autumn kiln]

video is not opening

[tulip zenith]

My device supports 120 frames per second, and the game does not support 60 frames per second

[ember sparrow]

90 FBS ?

i have S22 ultra how it not support any of 120 or 90 fbs ? 👀

[tulip zenith]

I want a quick solution because I'm tired of the game because of the slicing and lag

[cyan citrus]

Hold your thumb on this username, scroll down a little until a part of the chat is visible, take another screenshot and send it here. If you do not provide a valid screenshot, we will not be able to proceed with your report.

[tulip zenith]

My device supports 120 frames per second, and the game does not support 60 frames per second

[tulip zenith]

I want a quick solution because I'm tired of the game because of the slicing and lag

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[autumn kiln]

I'm stupid , where exactly to pinch his name in the chat?

[ember sparrow]

i have snapdragon 8 gen 1

surely activate smooth mode but i didn't have 90fbs , my phone have snapdragon 8 gen 1 and android 12 and 120Hz so what is the problem ?

[cyan citrus]

Please check the mention in the #discord channel. Also, for future reference, please use #discord for such matters related to this Discord server.

[cyan citrus]

Please refer to my previous response.

[autumn kiln]

This?

[autumn kiln]

like this?

[cyan citrus]

Yes. The user has been suspended from the server. Thank you, @autumn kiln.

[autumn kiln]

Finally

[autumn kiln]

last question, will you be tomorrow? All of a sudden they still don't answer me.

[ember sparrow]

okay done i sent my id number and the device i which play on it

[glossy flare]

Hello i'm able to link my phone no after 2.2 update. Any solution for linking phone no?

[cyan citrus]

Yes, but wait until you get a response from the customer service.

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[cyan citrus]

What is the issue you are facing when trying to link a phone number?

[autumn kiln]

Ok

[brisk coyote]

hi

[cyan citrus]

Hello! How may we help you, @brisk coyote?

[brisk coyote]

fix game lag

slutring lag

[cyan citrus]

Please add more precise details about the issue you are facing and mention your device.

[marsh hemlock]

Hello , i had a problem about my pubg account mail yesterday and today somebody sent me a friend request on discord under a name @prisma flameent Support Team and they asked me about some information like my social network password but i didn’t trust them @cyan citrus

[cyan citrus]

They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail], @marsh hemlock.

[marsh hemlock]

Thank you

[cyan citrus]

You are welcome!

[marsh hemlock]

@cyan citrus i have a problem , yesterday somebody hacked my email and changed the email address of pubg , but i still have the other social link’s and all information’s i need , i just wanna get back same old email address on my account , i submitted a ticket with customer service but they said 5 day’s and the hacker still opening my account and am scared that he will use any cheating and ban my account , please i need your help

[cyan citrus]

As we only provide community support through this platform, there is unfortunately nothing we can do to help you with compromised accounts, @marsh hemlock. Please continue with the customer service.

[marsh hemlock]

Ok thank you 😩

[mystic forge]

Is this the date the account was created?

[night cloak]

cheaters group

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[cyan citrus]

Sadly, I don't understand that language. Please share a screenshot in English instead.

[mystic forge]

is this the date the account was created ?

[cyan citrus]

It should be the date when you linked your Apple ID to your PUBG MOBILE account, @mystic forge.

[mystic forge]

How can I find out the date the account was created, knowing that my account has been hacked?

[cyan citrus]

You may find the date in the settings of the first linked social media account, @mystic forge. Please be advised that as owner of the account, it is your responsibility to find the required information.

[mystic forge]

Can I get my account back on the account link date only, or do I have to get the creation date?

[cyan citrus]

You will need to provide the customer service with the exact required information, @mystic forge. They may otherwise not be able to proceed with your request or the process may take longer than usual.

[flat meteor]

@cyan citrus Is dodge spin only for us region?

[mystic forge]

good thank you

[flat meteor]

Its not showing for me?

[cyan citrus]

Could you please share a screenshot of the event you are referring to, @flat meteor?

[cyan citrus]

You are welcome!

[flat meteor]

Dodge car spin

[cyan citrus]

If you cannot find the event, it should not be available for your region, @flat meteor. Sadly, I don't have further information regarding this event or the regions in which the event is available.

[azure venture]

hlw sir

i need help very badly

my 4year's old acccount got banned without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @azure venture.

[ember sparrow]

done, i sent the information ,then ?

[flat meteor]

Do you atleast know if the car can be gifted to someone else?

[compact coral]

BRO why yall didnt add 90 fps for the new devices😡

[feral forge]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[versed egret]

Stupid hackerr in the bonus challenge 51769183539

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @versed egret. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[compact coral]

i did the form houndred times before the update and nothing happend

yall gotta do something other than sending this useless form

please

[feral forge]

If your device meet the minimum hardware requirements, it may be supported in the future.

[compact coral]

bro

[past crescent]

are u gonna fix the server or somthing ? server :europe
device poco m3 pro 5g

<@&481161015728406538>

[celest shadow]

Please switch between your Wi-Fi and Cellular or change your DNS settings. Refer to subpoint 4.3 in #faq for further information.

[high rampart]

Hi I had a problem with PMWI t-shirt it was in an event and you had to do the tasks and take the t-shirt but when we finished the tasks we took all the rewards except the PMWI t-shirt but you said that on 16-9 PMWI create will be available and then I will They send us a t-shirt by mail, but today is 16-9 and PMWI create was available, but the t-shirt was not sent to the mail

[hollow gyro]

Hello. When will be 90fps on Asus Rog phone 6???

Can I do 90fps through the application GFX tool??

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @hollow gyro.

[hollow gyro]

Hello. When will be 90fps on Asus Rog phone 6???

[empty salmon]

Hello, my friend blocked me as a joke before now we are friends again but I can't send them popularity gifts. Can that be fixed?

[cyan citrus]

What is the issue you are facing when trying to send the popularity gifts, @empty salmon?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[empty salmon]

"Failed to send gifts. The target has blocked you"

[spark valley]

hello my account bannd for 10 years old any one can help me to contac with pubg mobile support

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spark valley.

[cyan citrus]

Please ask your friend to block you again and unblock you. Add your friend again and see if it will make any difference.

[empty salmon]

@cyan citrus We did try that and it still same issue

[cyan citrus]

Please make a report of the issue through #996546243859853424 in compliance with the channel's guidelines, @empty salmon.

[empty salmon]

Thanks! I will

[median jackal]

Hello!

It is being looked into, more updates after the weekend.

[ebon sentinel]

Hello, my server got changed by third-party and I want to change it back.

[outer rover]

Is third party tournament license available for Bangladesh?

[cyan citrus]

If you have recently changed your server, you will need to wait for the 60 days cool-down to be over before you can change your server again.

[main vector]

Hello?

i got ban for 10 years!?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @main vector.

[heady talon]

Hello

I wanna ask about the Allow Others to View Clout feature in pubgm

How it works exactly, when it’s enabled/disabled

[shrewd zodiac]

Hello?

my account got hacked

[storm flume]

Please contact the customer service for further assistance, @shrewd zodiac. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

You may refer to the information provided in my screenshot. Turning off the ''Allow Others to View Clout'' option means other players will not be able to view information related to your clout.

[heady talon]

Oh okay, thx a lot

[cyan citrus]

You are welcome, @heady talon!

[cursive maple]

my account got banned for no reason what can i do now ? or who can i contact ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cursive maple.

[flat flame]

why my teammate numner 3 not appear

[plain lintel]

مرحبا

[storm flume]

Please do not use languages other than English, @plain lintel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[plain lintel]

Hello, I changed my server from the Middle East to South America by mistake. Please help me to get it back to the Middle East as soon as possible. Thank you

[cyan citrus]

If you have recently changed your server, you will need to wait for the 60 days cool-down to be over before you can change your server again, @plain lintel.

[glossy flare]

The issue is i can't press ok it doesn't respond

[heady talon]

Another thing, the game shows that the maps are completely downloaded but when I click on the maps menu as u can see the maps are stuck on 1 mb left and they’re not downloading (left them like this for couple of minutes, but still the same)

[cyan citrus]

Try to perform a routine repair of the game from login menu, @glossy flare. If the issue persists, please submit a report of the issue through #996546243859853424 in compliance with the cahannel's guidelines.

[heady talon]

Even the cheer park, arena maps

[cyan citrus]

Please perform a routine repair of the game from login menu or submit a report of the issue through #996546243859853424 if the issue persists.

[heady talon]

Okay

[heady talon]

Same problem unfortunately, I’mma head out to #996546243859853424

[storm flume]

Please do not use languages other than English, @floral cobalt. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dawn eagle]

@lime juniper
https://youtube.com/channel/UCTkH4C_jS1-yr-jF8GMCoWg

Providing Cheats

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @obtuse star. Remember to read through #faq before asking questions in the support channels.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @dawn eagle.

[sly plinth]

Why did PUBGM make it so hard to update to their latest version?

@cyan citrus

[marsh hemlock]

@cyan citrus when i try to add a phone number to my account am getting this message , how i can fix this?

No with other social coz somebody change the email yesterday on my pubg account

[pearl sparrow]

U have to logged in with email first.

[marsh hemlock]

Really they make it worst the security , i already opened a claim with all proof that am the owner (uc purchased, device, dates ,… ) but i still waiting the processing

[west raptor]

#pubg-mobile In this version we have lost the Vietnamese language, such a big country

#questions

[solid scarab]

For a year a didn't log in to the game, then i've returned, and when i did log in for the first time after a year, they've asked me to choose a region, and by accident, i've choosed the wrong region! And now in the setting the change region button is not showing! How can i change it to the correct region?

[tired fox]

Can u guys explain why did u remove vietnamese from global version?

I was so excited about that and literally disappointed when getting into the game today

[verbal scarab]

When its works i put submit application on two weeks ago..? @feral forge @cyan citrus @lime juniper

[brave shore]

Why PUBG mobile puts the new dodge cars just in USA accounts?? How we can get it!!

[tired fox]

Actually not worth bro @brave shore

Save for the upcoming collab with a better car

[brave shore]

But the next cars will not come as a lucky draw like this

It's system like speed boost and it needs too much uc

[tired fox]

I understand

I think this one is around 5k

[thick vine]

Dear pubg I mistakenly changed my region from canada to turkey

[glass wraith]

Hi, when is the new season coming?

[karmic coral]

Is the sensitivity in new state and normal pubgm the same

[night cloak]

When new mode gonna be added?

[lofty tinsel]

New Mode : 19 Sep
Halloween : 29 Sep

[slow ermine]

Hello, I would like to know how many days I have to close the game to get the return missions event

[rigid lichen]

Check this out… I’m trying to move the cursor but it got locked for almost 3,4 seconds

[feral forge]

You have to be inactive for at least 28 days.

[feral forge]

As we only provide community support for the global English version of PUBG MOBILE, we are unable to answer you in this regard.

[feral forge]

September 20.

[feral forge]

Your only option is to wait for the cooldown to end, there is no other way.

[feral forge]

Can you please provide us a full screenshot?

Feel free to provide your feedback and suggestions regarding the game in #996458713126797405, @west raptor and @tired fox.

[humble plover]

When I connect to Wifi PUBG doesn’t start ,do you know how to solve this issue

[feral forge]

Where do you reside?

[livid kettle]

I am facing issue. I did renew my subscription it showing me your order is paid but not delivered. When I click on confirm it showing me notic your purchase is not send, restart your game to received the reward. I did restart my game but still same issue. Even I did repair the game and restart my device but not received the rewards.

[storm flume]

Please contact the customer service for further assistance, @livid kettle. Refer to subpoint 5.4 in #faq for further information.

[old pewter]

The new dodge event is not showing in my account even after updating and downloading all the resources. Tried restarting the game switching networks nothing seems working. Can i get some help?

[humble plover]

Ksa

[solid scarab]

UID: 5652604539

[feral forge]

Can you please provide a screenshot or video recording of your issue as well?

[feral forge]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[old pewter]

can anyone help?

[west raptor]

We have appealed , hope to receive support soon , reply

@cyan citrus @celest shadow

[worn pier]

can u please remove this guy from ur discord he is messaging people about a server that buys and sells accounts

@lime juniper

[digital spear]

I try to download after the new update but nothing happened every time i try to press download. What should i do?

[feral forge]

Please use #discord for further assistance in this regard, @worn pier.

[feral forge]

Can you also provide a screenshot or video recording of your Resources Managing Center?

[digital spear]

Where is it? I cant find it on the original menu

[feral forge]

Is this the Korean version of PUBG MOBILE?

[digital spear]

Yeah it is

[feral forge]

Since we only provide community support for the global English version of PUBG MOBILE here, there is nothing much that we can assist you in this regard. But, as you can see from the screenshot at the bottom left corner, your Internet connection is unable to connect to the game’s server. You can consider switching to another Internet connection or contact your Internet service provider.

[digital spear]

Ok thanks, i will try to look on it

[feral forge]

The event is available for select regions only.

[cerulean nacelle]

Dodge spin will be available in Europe ?

[feral forge]

We do not have a list of region that the event is available in. Since the event is currently available, if you are unable to see the event in your account that means it is not available in your region.

[cerulean nacelle]

@feral forge so that mean it won't be available in uk then

[west raptor]

@feral forge Can someone help me?

[feral forge]

How can we assist you?

[west raptor]

Vietnamese error was lost in the update

[digital bloom]

@feral forge @celest shadow hi, i have changed my account region by wrong from 2 months ago but that was okay until the dodge car released in usa region.. can i change the region now without waiting for 45 days more? :((

[celest shadow]

Only in Canada, United States, Mexico, Brazil, Columbia, Peru, Ecuador, Argentina and Chile.

[celest shadow]

You have to wait for the cooldown.

[feral forge]

Since you have already created a post in #996458713126797405, the community manager will review all the posts soon, please be patient.

[cerulean nacelle]

@celest shadow my friend lives in Australia he got event available there

[west raptor]

Thank

[rigid lichen]

I’m facing an issue in the game like whenever I put off my microphone the screen got locked and I can’t even change the direction or move the cursor. I’m facing this issue since I updated the iOS verison 16.0

Check this out… I’m trying to move the cursor but it got locked for almost 3,4 seconds

[naive nebula]

Admin support VNG version if yes, please help me because my account has been banned for 10 years while not hacking please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @naive nebula.

[slow ermine]

But the support at pubgm mena server told me only 1 week

[feral forge]

As far as I know, 28 days of inactive will guarantee you to get the Returner Missions, as for the 7 days, some said it is for the first time only, but I cannot confirm that.

[vital plume]

Some one just enter to my account and link a phone number and is not allowing me to login, It should has my twitter linked yet. What can I do ?

[feral forge]

Can you please perform a routine repair from the login menu of the game and see if it helps? If the issue persists feel free to create a post in #996546243859853424 in compliance with the channel's pinned instructions.

[storm flume]

Please contact the customer service for further assistance, @vital plume. Refer to subpoint 5.4 in #faq for further information.

[rigid lichen]

Okay Thank You

[willow galleon]

Please why was my rank down from ace master to bronze

[cyan citrus]

Please share a screenshot of your Account settings of the game, @willow galleon.

[willow galleon]

Screenshot of what exactly brother ?

[cyan citrus]

Your game settings > Account, @willow galleon.

[willow galleon]

This bro ?

[west raptor]

@cyan citrus Is it tencent's employee?

[cyan citrus]

Yes. Can you also share a screenshot of your career results?

[cyan citrus]

They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[willow galleon]

@cyan citrus yes i can , just wait

[willow galleon]

@cyan citrus

So what happend ?@cyan citrus

[cyan citrus]

Can you also share one more screenshot of your Basic Info section of your profile, @willow galleon?

[willow galleon]

@cyan citrus please can you help me

@cyan citrus ok

@cyan citrus

[cyan citrus]

Tap on the three lines in your profile, take a screenshot of your Basic Info section of the profile and share it here, @willow galleon.

[willow galleon]

@cyan citrus

[cyan citrus]

Thank you, @willow galleon. Please submit a report of this issue through #996546243859853424 in compliance with the channel's guidelines.

[willow galleon]

I inow they will not help me , but thanks bro

[cyan citrus]

They will, @willow galleon. Your report will be reviewed by the community manager if you submit a report through #996546243859853424.

[willow galleon]

What happend i can't post

[cyan citrus]

I don't understand that language, @willow galleon. Can you translate the error message for me?

[cyan citrus]

Try to select a tag by using this option:

[willow galleon]

It's Friench langue i post it then told me the original message was removed

[cyan citrus]

I can make a post for you, @willow galleon.

[dark girder]

Can I have a list of devices that support 90 frames in PUBG??

[willow galleon]

@cyan citrus yes thank you bro

[storm flume]

Please refer to this channel's pinned messages for further information, @dark girder:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[dark girder]

?

[autumn kiln]

Hello, technical support has not answered me yet, a day has already passed😕

[cyan citrus]

This issue has been reported in #1020332985641345125. You may provide your player details there.

[autumn kiln]

It's kind of weird

Ok

[autumn kiln]

write the same?

[cyan citrus]

You may provide the following player details in the same thread, @autumn kiln:

▫️ Numeric User Identification
▫️ Server
▫️ Device
▫️ Network
▫️ Country.

[autumn kiln]

Ok

[autumn kiln]

I've done everything

[autumn kiln]

do I need to do anything else?

[cyan citrus]

No. Thank you, @autumn kiln.

[autumn kiln]

And thank you for helping me

[cyan citrus]

You are welcome, @autumn kiln!

[night cloak]

Can I talk to you alone

[cyan citrus]

What does it concern, @night cloak?

[night cloak]

I want to talk to someone who works in the investigators department and monitors the people who promote the pubg mobile hack

@cyan citrus @lime juniper My friend works as a hacker for PUBG Mobile and would like to work for PUBG Mobile in the fight against hackers and provides the latest updates

He will provide you with all copies of cheats

[celest shadow]

You may submit http://cheat-collect.pubgm.cc/ if you have information about new cheats.

[night cloak]

I don't know why my friend is laughing. But he told me that he makes money selling cheat copies, why is he offering something to earn money for free?

He wants to work for PUBG Mobile but for money

[night cloak]

Well, if you want my friend to work with you or to interview him, just send me a message and I will tell him. Thank you for your kind treatment.

[hollow helm]

i lost my account, how i can fix it?

[night cloak]

we can still use gameloop !?

[storm flume]

Please contact the customer service for further assistance, @hollow helm. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Yes. What seems to be the issue?

[fair wing]

Hi guys, from year or something my account have banned for ten years, my account just was hacked you can also check ips (note: i didn't call any support when i got banned becuase i don't know)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fair wing.

[summer tartan]

Hello please bring back Resident Evil skins

[raw aurora]

Im need help how to back my acc

My acc got scamed

[storm flume]

Please contact the customer service for further assistance, @raw aurora. Refer to subpoint 5.4 in #faq for further information.

[raw aurora]

Customer servuce not help my problem

Service*

[woven ravine]

Why is my clout level still in 0

[chilly spade]

**he thought that level infinite is different than tencent and from bow we can't use gameloop.

[chilly spade]

You may gibe your valuable suggestion in #996458713126797405 abiding the channel's pinned ibstructions.

[fathom dome]

Same question clout points are 340 but clout level is still 0

[woven ravine]

Do we have to give UC popularity?

[fathom dome]

Yes

[woven ravine]

Does anyone have a reply to this issue?

[chilly spade]

@woven ravine @fathom dome some gifts dont count as a clout.

[fathom dome]

I know but my points are 340

[chilly spade]

You may create a post in #996546243859853424 following the pinned instructions.

[nimble portal]

Hello. Why doesn't it let me enter a track when I go to Start? Only the counter goes. The tour goes from a PC

[tulip dagger]

dear team @lime juniper pubg mobile

I upload BGMI live custom room stream video to my channel. But some time ago by mistake some copyright strike came from your side on my channel.

Please remove copyright strike otherwise I will lose my 4 years hard work and love of my fans. I hope you understand my problem.
I am not promoting any kind of hacks and other things on my channel you can also watch this.

There are my some videos link

-https://www.youtube.com/watch?v=VkxvMc3gQN8

https://www.youtube.com/watch?v=t07PayY0k84

https://www.youtube.com/watch?v=O-MxJZM46LE

https://www.youtube.com/watch?v=SZzDq4mQg3g

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @tulip dagger. We may otherwise have to mute you.

[old pewter]

Is it possible to change my region again before 60 days?

[cyan citrus]

No, unfortunately it is not possible, @old pewter.

[chilly spade]

Can you please elaborate?

[verbal scarab]

When its works i put submit application on two weeks ago..? @feral forge @cyan citrus @lime juniper

[nimble portal]

@chilly spade I start the game and the counter just keeps going, it doesn't let me into the match, no one on the field spends 30 seconds and doesn't score, or would the problem be that I'm playing on an emulator and it doesn't score for the phone players?

[nimble portal]

Someone help

Until now, you could play with mobile phones, now it won't allow you to enter the match from the emulator

[ebon sentinel]

Help, my customize buttons changed by itself and my current customize buttons on Arena TPP. I cant quick copy from Arena TPP to Classic TPP. @astral kayak @polar marsh Can you add quick copy option from Arena to Classic?
this has happened 3 times changed itself and i am annoyed at this.

My customize buttons

Got changed by itself without reason

Dude, I'm tired of dealing with this obscure matter

And my account device only iPad.

[cloud hedge]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cloud hedge. Remember to read through #faq before asking questions in the support channels.

[cloud hedge]

Sorry if there is a typo, I got banned yesterday for no reason that might offend playing PUBG

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cloud hedge.

[broken dagger]

Help my Facebook account got banned and i can't recover my pubg account

[feral forge]

If the Facebook account is your only login method to your game account, you will need to contact the Facebook support for further assistance in this regard to recover your access to it.

[verbal scarab]

Hello @feral forge

Can u look my message

[broken dagger]

Can't i get my account back by sending proof with previous payments?

[feral forge]

14 characters, as in English alphabets in lower case or numbers, because some other languages and special characters might take more spaces.

[feral forge]

Unfortunately, the in-game customer service will not be able to assist you if you do have access to your game account with any of the linked login methods. Regarding your case, your only option is to contact the Facebook support for further assistance to recover your access to it.

[novel field]

Why pubgm have restrictions on name lengths 🤔

[feral forge]

I believe that the interfaces, for example friend list, leaderboard, kill messages etc., are designed like that, if the length of the name exceed a limit, the game will not be able to display the whole name of some players in some interfaces.

[night cloak]

I mean it was changed from tencent

[novel field]

this seems less than 14.
Still throughs an error

[feral forge]

Can you copy and paste the name here?

[novel field]

SG،ابوبکر

[feral forge]

Feel free to create a post in #996546243859853424 regarding this, please also include a video recording of it and information about your numeric user identification, server, device, network type and country, @novel field.

[sweet merlin]

again nothing at all in new rp lol .. good job admins keep it onuseless sets useless weapons simply and these in the warehouse without touching them.👍

[feral forge]

Since we are only volunteers to provide community support for PUBG MOBILE here, we are not affiliated with the game or the in-game customer service, therefore we do not have information regarding this. You may try contacting the in-game customer service for further assistance in this regard.

[west raptor]

no one has responded to my fox yet , pubg international team is so bad

[visual lichen]

Hi does OnePlus 10T have 90fps ?

[feral forge]

The community manager will review all the posts soon, please be patient.

You may refer to this post, @visual lichen:

#questions message

[pearl sparrow]

I have 8T it has.

[visual lichen]

I know but 10t is pretty new and it takes time for a device to get it through updates im pretty sure

[visual lichen]

Ty

[fickle fjord]

why can’t i start match

I killed my teammates in ultimate arena, does that decrease my merit too?

[feral forge]

If you got reported by your teammates, and the reports was proceeded, yes.

[fickle fjord]

lol how do i increase it now

[feral forge]

Merit recovery is related to time spent playing the game and in-match performance. You may refer to the Merit interface in the game for more information in this regard.

[marsh hemlock]

@feral forge somebody hacked my email since couple day’s, he added his email on my pubg and his phone number , i have two other social link’s and all proof that am the owner ( billing purchases, creating dates , device , … ) i can’t reach customer service and i didn’t found any help , i want to get back my account please is since 2018 😩

[storm flume]

Please do not use languages other than English, @west plover. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hearty temple]

Hello

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues. We are unable to assist you with such regards here in any way.

[marsh hemlock]

But i couldn’t reach any one of customer services , something like robot answering there , please i need contact of one of them or phone number of them to can contact

[feral forge]

You should answer the FAQ bot according to your issue in order for it to be connected to a support agent who will be able to assist you further regarding your issue.

[feral forge]

Hello. How can we assist you?

[remote niche]

Are there new update soon to fix problems in pubg?

[feral forge]

We do not have information in this regard.

[woven ravine]

What gifts will increase my clout level?

It's currently at 240 points

[feral forge]

Can you close this interface and provide us another screenshot?

[woven ravine]

@feral forge

[feral forge]

This seems to be a bug. Could you please create a post in #996546243859853424 in compliance with the channel pinned instructions?

[woven ravine]

https://discord.com/channels/393088095840370689/1020689817941577801

Have created a post about clout level I know others are having the same issue as well please thumps up so that it will get resolved sooner. Thanks

[west raptor]

can someone reset the language for me , can i team up with players from my region

[pastel crow]

@feral forge iam facing game play management issue I accidently put my age under 18 what should I do now?
And the asking for 30 days wait but I want to do conquerer in next season please help me

[hearty temple]

I want to cancel the internal link of pubg mobile

[pastel crow]

@feral forge iam facing game play management issue I accidently put my age under 18 what should I do now?
And the asking for 30 days wait but I want to do conquerer in next season please help me

iam facing game play management issue I accidently put my age under 18 what should I do now?
And the asking for 30 days wait but I want to do conquerer in next season please help me

[cyan citrus]

If you have recently changed your gameplay management setting, you will unfortunately have to wait for the 30 days cool-down to be over before you can it again, @pastel crow.

[cyan citrus]

Could you please elaborate?

[cyan citrus]

Your feedback will be reviewed by the community manager soon. Please wait patiently.

[west raptor]

Everyone's previous feedback, I don't see anyone's response

[cyan citrus]

All the pending posts in the #996458713126797405 channel and #996546243859853424 will be reviewed by the community manager soon, @west raptor. Kindly wait until then.

[west raptor]

don't you have any authority in pubg international company?

Me and my friends are very impatient because we can't play with players in my area

[cyan citrus]

The community manager is the Tencent Games staff, so please wait patiently until they will review your feedback, @west raptor. Again, wait patiently and please avoid being persistent after you have been answered. We unfortunately will not be able to help you with that any further. Should you still require further assistance, feel free to reach out to the customer service in-game.

[west raptor]

this is before the update me and everyone having fun with regional players

[cyan citrus]

I understand your concern. Please refer to my previous messages and avoid repeatedly asking about the same thing.

[ivory imp]

Yo can u guys tell me pubg mobile mail to contact

[west raptor]

I will try to wait, otherwise I will find you

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game.

[ivory imp]

Thanks man

[cyan citrus]

You are welcome, @ivory imp!

[hearty temple]

Someone hacked into my account and hacked it

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @hearty temple.

[hearty temple]

Ialso have a facebook link and a google link

I contacted them and the account has not been recovered yet

[cyan citrus]

As we only provide community through this platform and we are not affiliated with the customer service, there is unfortunately nothing we can do to help you with such account related issues, @hearty temple. You may try to contact the customer service again. Your other option is to create a new account and continue playing the game.

[potent zinc]

Hello . I have a problem I purchased 325 UC ingame. But uc are not added my account and payment are already done. So please click out my problem #pubg mobile

[feral forge]

Please be advised that only the in-game customer service can assist players with purchase and account related issues. We are unable to assist you with such regards here on Discord.

[hearty temple]

Will customer service actually cancel the link if my information is correct

[cyan citrus]

Yes, the will be able to remove the unauthorized access if you provide them with all the required and correct information @hearty temple.

[hearty temple]

sure or not

[cyan citrus]

Please refer to my previous response again and continue with the customer service for further assistance, @hearty temple.

[hearty temple]

@cyan citrus How many days does it take to unlink an account

[cyan citrus]

Expected time span to resolve your issue will be mentioned in the the ticket you open with the customer service, @hearty temple. As we are not affiliated with the customer service, we will not be able to answer such questions. Please continue with the customer service.

[devout ginkgo]

@cyan citrus why don’t we have the dodge car spin in Europe????

[hearty temple]

@cyan citrus Hello player,

We hope you are doing well,

I'm here to let you know that we're still waiting for an update from the team investigating the issue you reported. Please wait a little longer while waiting for an answer from the technical team.

Meanwhile, feel free to contact us anytime you have any complaints, suggestions or problems.

In the meantime, there is no need to respond to this conversation unless you have any further questions or comments about other aspects of the game. We will provide you with daily updates and contact you directly as soon as any news comes out. Good day!

Best Regards,
hey
PUBG Mobile Support Team

[storm flume]

Please avoid going off-topic, @west raptor. You may have unrelated conversations in #chat.

[hearty temple]

@cyan citrus They did not specify the time

[cyan citrus]

You may ask them directly, @hearty temple. We will not be able to help you with that any further through the community.

[feral forge]

The event is only available in select regions. (Canada, United States, Mexico, Brazil, Columbia, Peru, Ecuador, Argentina and Chile.)

[devout ginkgo]

@feral forge isn’t that unfair

Lol

Lol

[oak canopy]

Hello friends I need help urgently please

[cyan citrus]

Due to copyright or other issues, certain items and events will not be available for you depending on your country/region settings.

[cyan citrus]

Hello! How may we help you?

[oak canopy]

Hello friends, I need help quickly, please. My account was hacked and the twitter link was stolen, and now I only have the Facebook link. Please help me quickly.

He can play with hacker and email and get banned from the game

[cyan citrus]

To start with, please reach out to the Twitter's customer service for further assistance: https://help.twitter.com. If you are unable to recover access to your social media account, please reach out to the customer service in-game for further assistance, @oak canopy.

[oak canopy]

The account was hacked this morning at 2 am

I tried to contact Twitter customer service, but I couldn't

The internal link to the account I don't remember
😫

I need to contact a customer assistance service PubgMobile

[cyan citrus]

As we only provide community support through this platform and we are not affiliated with any of the customer service, unfortunately there is nothing we can do to help you with your account, @oak canopy. Please continue with the customer service.

[oak canopy]

There is no Discord for the server?

[cyan citrus]

This is a community channel and we cannot help you with compromised accounts, @oak canopy. You may refer to #faq sub point 2.8 and 5.4 for further instructions on how you can contact the customer service.

[oak canopy]

sub point 2.8 and 5.4 for further instructions on I don't understand this part

[cyan citrus]

You may contact the Twitter's customer service through https://help.twitter.com/. To contact PUBG MOBILE's customer service, refer to the instructions provided in this screenshot:

[oak canopy]

I submitted a complaint, canceling the internal link and the Twitter link, and the request is being reviewed, but I do not know when they will respond to me

[cyan citrus]

Again, this is not something we can help you with, @oak canopy.

[junior socket]

I need a server for playing scrims, can anyone help me please 🙏

[oak canopy]

Well thank you very much

[cyan citrus]

You may browse the #tournaments channel for this purpose.

[cyan citrus]

You are welcome!

[junior socket]

Thank you

[hearty temple]

@cyan citrus But how do I provide them with a receipt on the date of shipment? I ship with my bag by sending money to someone and he is shipping to me, and I do not remember the dates, the day, or the hour, how do I solve this problem

[dire sphinx]

weekly maches emulator allowed?

pls reply

[cyan citrus]

As the owner of the account, it is your own responsibility to find the required information.

[cyan citrus]

No, only mobile devices are allowed to participate in the weekly community matches.

[waxen hemlock]

Hello my friends, please help me in solving my problem. I am very sad about my problem because my account was randomly banned and I am

[polar marsh]

Please refer to the private message from @polar marsh for further information, @waxen hemlock.

[devout ginkgo]

@cyan citrus and i am not able to change my region lol

[wise hemlock]

@cyan citrus

bro

wanna report someone in todays matches

[balmy wolf]

Hello, @devout ginkgo ! There is no option to change the region in your account because your account is registered or created in the EEA regions, you either intentionally or mistakenly selected an EEA country while creating your character, or have switched your country to one of the EEA regions. Once you have to transfer your data into one of the EEA regions, there is no way to out due to the GDPR laws. So your only option is to create a new account or continue playing in the global English version of PUBG MOBILE. There is no other way to change your region. If you have any further questions regarding this issue, feel free to contact the in-game customer service.

[willow galleon]

Please anyone can help me , why my rank reset from ACE MASTER to BRONZE

[nimble portal]

The game says if I want to invite someone. That I can only play with an emulator. The game runs on a real PC. But before Ubdate I was able to play with other people. Even now, it doesn't even let me into the match, the counter goes on for minutes and doesn't start anything

[mint merlin]

اريد التحدث عن مشكله

I don't spek English

All I have to do is link the phone number in the game, it tells me the phone number is linked to an email, which conditions are required for the phone number to link it to the game to secure my account

@polar marsh All I have to do is link the phone number in the game, it tells me the phone number is linked to an email, which conditions are required for the phone number to link it to the game to secure my account

[undone prairie]

Why does it say "current setting doesn't support the frame rate" when I change to "Ultra" on Galaxy Tab A8

[ember sparrow]

😡😡😡

[ember sparrow]

i do 2 times what u say to me about 90fbs and nothing happen

[real badge]

Hi, I have a problem, this counter still showing 12/15
Couple of days in a row…
What I have to do?

[quaint moss]

Can someone explain this to me how it's work or implement

And also how many points we need to got level1 cloud and much more any point table is their

[torn mural]

hello i got a wrong ban ttoday for 10 years and iim not ussiing any illegal software/hack or anything and no vioolattiioon

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torn mural.

[nimble portal]

@polar marshWhy was the game changed so that Emulators do not play with phones? What is the meaning of this?

[pulsar aurora]

pubg mobile the invitation failed because you don't have the latest version. please update 2022

Please help me

[nimble portal]

@pulsar auroraThat's my problem with the game

[nimble portal]

Something went wrong with Ubdate, the invitation was also good before It does the same for me and everything is downloaded
@pulsar aurora

[nimble portal]

Does anyone know anything about this problem?

[quaint moss]

Does your friends update the game

The one you're inviting

[nimble portal]

@quaint mossIt's updated for them too

[quaint moss]

I'm seeing this msg in last update where my friend not updated the game and play with latest update I thought you were having same issu 😅

I guess the mod and helper will guide you about that matter

[woven ravine]

How does the theme activate?

[clear mesa]

I open in the dodge car but i cant redeem them

[pulsar aurora]

How to fix that problem

A

[nocturne merlin]

Hi there,
I got banned which I believe by mistake.
It appears to me that the reason of the ban was modifying the game code or data. I strongly confirm that I didn’t do any modifications in any kind, and I am aware that the system might detect something suspicious but not on purpose The ID is 514735448
How can I contact with security team to ask them to reconsider their decision.#questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nocturne merlin.

[rose swan]

<@&481161015728406538> I unistall the game I update my iphonr ios 16 every thing I did I have iphone 14 pro max but there is no 90fps option !!! In the game

[sweet obsidian]

Hey, why is the sound muted while I'm in the game

@cyan citrus

[calm prawn]

issue with false safety observation

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[sweet obsidian]

@cyan citrus

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[clear mesa]

can u help me ?

[sweet obsidian]

Hey, why is the sound muted while I'm in the game

@cyan citrus

[calm prawn]

or how about you actually read what I said and watch the video. its a bug. an issue.

[storm flume]

Please contact the customer service for further assistance, @calm prawn. Refer to subpoint 5.4 in #faq for further information.

[calm prawn]

if this was an actual safety observation i wouldnt be able to play any ranked

"During the safety observation period:
Players can only play Solo Classic Mode TPP
Players will not receive any earnings from matches, trigger achievement rules, or be included in rankings
Players can't join teams, rooms, or matches, spectate, or use other game features" as it says in the post hence why this is a bug

im able to play ranked squads, duos, and solos and tdm and arenas and any other game mode just without my friends.

i get teammates when i queue

and it goes away after an hour or so

only to come back the very next day

[calm prawn]

replying to video so you can actually look at it this time @cyan citrus

[fluid pier]

Does someone know how to fix the update problem on IOS

It says its not the last version but there is no update on app store

@ me if someone has an answer

[pulsar aurora]

I have this problem too

[proud current]

@polar marsh
Yesterday, I updated the game and played more than one game and closed the account. Today I want to enter an account that will enter me into a new account from all the links, knowing that I am the account. I have all the links, Facebook, Twitter, a phone number and an email. Please reply and help me with that.

[rapid merlin]

why i’m not receiving the verification code to change my linked phone number? i tried different numbers too but it ain’t working

[glad verge]

<@&481161015728406538> Can you help me recover my hacked account?

[rapid merlin]

<@&481161015728406538>

[proud current]

<@&481161015728406538>

[pulsar aurora]

Please fix this problem

[sharp ermine]

Hi all why i got ban i didn't play with hack !!!! This is my offical account !!!! How to take ban 10 years !!!!! Please help @polar marsh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sharp ermine.

[ember sparrow]

😡😡😡😡😡

[glass saddle]

Hi support, starting around 21.08 I'm writing to in-game support about a problem with changing the region, how long do I have to wait for a response? how much do they answe

[clear berry]

What time this season ends??

[fresh granite]

my account banned and i need help i never playeed with any sort of cheating programs

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fresh granite.

[wet nest]

Hello sir,
Is wtfast app allow on pubg mobile?

<@&481161015728406538>

[livid finch]

Are you guys gonna fix the controller compatibility

[eternal oxide]

the download is not stopping, even when i'm playing

[brazen sandal]

what is the solution

[exotic phoenix]

download Facebook and Login from Facebook app it says you can't login from browser

[brazen sandal]

Thanks

[pulsar aurora]

That

help me

please

someone

I have updated

[clear berry]

When is new season beginning?

Tommorow??? What time?

[willow galleon]

I know that rank points are removed only when the account take banne or when the player change his server .. but me i don't get banned and i don't change a server but mt rank was down from ace master to bronz , can you tell me why ?

[pulsar aurora]

yes but still the same

[pulsar aurora]

I uninstalled and reinstalled 10 times but still the same

[night cloak]

Hi there,
I got banned which I believe by mistake.
It appears to me that the reason of the ban was modifying files. I strongly confirm that I didn’t do any modifications in any kind, and I am aware that the system might detect something suspicious but not on purpose The ID is 514735448
How can I contact with security team to ask them to reconsider their decision.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[fierce pawn]

احتاج إلى المساعده

@polar marsh

[storm flume]

Please contact the customer service for further assistance, @proud current. Refer to subpoint 5.4 in #faq for further information.

[mortal apex]

What is your country?

[night cloak]

Hi

There was this game mode where 50 people were in a small zone and you had 2 lifes, this got removed a couple of days ago? May I know if we will get this event again?

[mortal apex]

September 19, UTC (+0).

[mortal apex]

Unfortunately I am not familiar with that.

[mortal apex]

Feel free to share concerns regarding the game in #996458713126797405.

[livid finch]

Ok

[mortal apex]

Have you tried changing the connection?

[mortal apex]

You have to download the Facebook app in order to log in.

[night cloak]

What controller? Can you play with controller?

[livid finch]

Xbox

[night cloak]

This is pubg mobile server

[mortal apex]

We do provide only support for the global English version of PUBG MOBILE here.

[night cloak]

Can you actually play with controller? No right?

[mortal apex]

Are you referring to the mode in Erangel?

[night cloak]

Yes exactly I don't know the name of the mode

[mortal apex]

We do not recommend the use of third-party peripherals such as triggers or joysticks to play PUBG MOBILE. Not sure if he was referring to this.

[mortal apex]

Are you referring to this one?

#news message

[night cloak]

I'm not sure

But probably

Will the game mode any time soon reappear?

[mortal apex]

I do not think as for now. You are free to suggest it in #996458713126797405 if you would like to.

[livid finch]

I was yes

I do it wth games like cod and apex mobile bc my phones is messed up

[steel sleet]

When is PUBG Mobile adding support for 90 fps on 14 Pro Max?

[livid finch]

That’s why I was asking

[feral forge]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[quaint moss]

Somebody explain me how this cloud system work
How many point need to get level1 cloud same for next someone have point table of this
And also ho to apply gift theme and how it's work

[honest slate]

It's been more than a month since I've submitted a report about my xsuit's entry emote. I've made a video recording and submitted it as well but they've not fixed it even after the update. I've spent my money to get something which I'm not getting it since a month, please be generous enough to bring in their attention again instead of telling me that community team knows it, thanks. @feral forge

[feral forge]

1 Point to Level 1:

[feral forge]

If you collected all of the popularity of the same theme, it will unlock a Medal for the theme that you have collected.

[feral forge]

Maybe you can also create a post in #996458713126797405 to provide your suggestions and feedback regarding the X-Suit.

[west raptor]

Is the international version now still regionally synchronized?

[spare hemlock]

Is it possible to switch account between android to ios on pubg?

[feral forge]

Yes.

[spare hemlock]

How?

[alpine sail]

If i run a vpn to change the country, are there any risks on the account

[quaint moss]

Why is their limite about redeemtion

When it's refresh and I'm able to redeem more

[storm flume]

Please refer to subpoint(s) 2.11 in #faq for further information, @spare hemlock.

[feral forge]

For the best gaming experience, you should only set your in-game country or region to the one you are currently residing in.

[alpine sail]

@feral forge
I want to take the new wheel of fortune in the country of America

Just change the country and close the vpn

[civic flicker]

sorry if this has been asked before but im trying to play pubg with my friend and it says i dont have the right update i have everything downloaded and i uninstalled and reinstalled still not working we can both invite others and join solo games on the new map

[feral forge]

Could you please provide a screenshot of your version of the game from the login menu?

[civic flicker]

sure one sec

How's that friend?

[feral forge]

Have you tried to reinstall the game?

[civic flicker]

yes

[feral forge]

Can you please provide information about your numeric user identification, server, device, network type and country?

[civic flicker]

give me one sec and ill get the id and server

[feral forge]

▫️ Numeric User Identification
▫️ Server
▫️ Device
▫️ Network type (Wi-Fi or Cellular)
▫️ Country.

[civic flicker]

Numeric User Identification 514211620137
Server north America
Device lg stylo 5
Network type Cellular
Country usa west Virginia

[feral forge]

Thank you.

[civic flicker]

is that better:)

np

ive never had any issues with the game before

[astral moth]

Hey there, I didn’t get any emote for these new outfits someone help plz

[cyan citrus]

You will need to purchase the emotes separately from the event, @astral moth.

[astral moth]

Emote comes with outfits. The one you buy is not same. @cyan citrus

[silver hatch]

Hello my problem my devlce not support pubg mobile

[cyan citrus]

This is not an actual emote but animation for showcase of the outfit. It is mentioned in the shop:

[cyan citrus]

If your device does not support the game, we unfortunately cannot help you with that. You will need to upgrade your device.

[astral moth]

It should say animation not emote. I have bought a lot of outfits like this when it says emote then it comes with it.

I am pretty sure there is technical problems.

@cyan citrus

[cyan citrus]

As mentioned earlier, this is not an actual emote but action (animation of the suit), @astral moth. However, feel free to provide your feedback regarding this through #996458713126797405 in compliance with the channel's guidelines.

[flat bobcat]

I struggle with understanding the PUBG crate odds. Is there a guaranteed max number of UC I need to spend to get the mummy set?

[cyan citrus]

The crates are completely luck based and there is no guaranteed value, @flat bobcat. The crate odds to get a Mythic item in the Lucky Crate you are referring to are 0.8%.

[flat bobcat]

Thanks - I do hate PUBG’s monetisation methods 😢

[glad bolt]

Hello

[cyan citrus]

Hello! How may we help you, @glad bolt?

[autumn kiln]

Technical support has not responded for 3 days

[cyan citrus]

Wait patiently, @autumn kiln.

[autumn kiln]

Ok😓

[pliant tartan]

hey i have question , the cars dodge its caming for pubg orginal or just amrica ?@cyan citrus

[cyan citrus]

The event is only available in select regions (Canada, United States, Mexico, Brazil, Columbia, Peru, Ecuador, Argentina and Chile), @pliant tartan.

[pliant tartan]

@cyan citrus if i change my account to USA no problem ?

[cyan citrus]

If you are physically located in that region, @pliant tartan. You cannot change your region to somewhere where you are not physically located.

[fair lichen]

@cyan citrus I need some help, my Facebook account was missing while I was logging in

I've pretty sure I've connect to my Facebook, even my old account got my recently Facebook profile pic on it

but every time I logging in the game ask me to create a new one

[cyan citrus]

It means that either you are using a different social media account or the social media account was removed from your PUBG MOBILE account, @fair lichen. For further assistance with this, you may try to reach out to the customer service in-game.

[hollow plinth]

Hi
I am facing a problem
I am not getting verification code on my email need help

[thick token]

@cyan citrus Hello, i have a problem With verification code from my number , I need Help, i send it 3 times and no code have received , I love this game and i don want to lose my accaunt which i donated too much for my budget

i am Typing to tech support and i couldnt contact with moderators, Only script was answering

[cyan citrus]

There is a daily limit to receive the verification codes, @thick token and @hollow plinth. Please try to enter an old code you may have received, try again at another time or contact the customer service in-game for further assistance.

[thick token]

yes, i send it 3 times and i get no code

[storm flume]

Please contact the customer service for further assistance, @thick token. Refer to subpoint 5.4 in #faq for further information.

[thick token]

does pubg mobile have any Email to contact , In gmae only script is replying

[cyan citrus]

Yes, the email address for the customer service is [e-mail], @thick token. However, the recommended way to contact the customer service is through in-game.

[fair lichen]

I've already tried to but they didn't reply

[thick token]

thank you for replying ❤️, i will try both of them

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests they receive every day. Please wait patiently.

[cyan citrus]

You are welcome!

[fair lichen]

IDK if it's possible that because I've played with my friend from Germany, and the account got changed to Europe server, and now I'm in Asian server

[cyan citrus]

I don't understand your concern, @fair lichen. Could you please rephrase it?

[fair lichen]

OK.
I live in Taiwan right now, and my friend moved back to Germany, and I've played with him last time.
He's now in Germany, I don't know if it's possible that my account was changed to EU server, I'm now in Asia

and I changed my flag to France

[cyan citrus]

By server, do you mean the country/region settings, @fair lichen?

[fair lichen]

yes

last time mine was setting in Taiwan

but now I think Taiwan got removed cuz it's UTC+9 in the game

[cyan citrus]

Please share a screenshot of your Account settings of the game, @fair lichen.

[fair lichen]

@cyan citrus This one is my old account that I can't log in

[cyan citrus]

If it is related to your previous issue, you will need to contact the customer service for further assistance, @fair lichen. We cannot help you with account related issues through the community.

[fair lichen]

and is this one the official account? He's DMing me right now

[gaunt dove]

Dont answer him, hes a Scamer

Just Block him, Tencent doesnt contact you mever Private

[storm flume]

Please do not use languages other than English, @lone monolith. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lone monolith]

I want to contact support

[storm flume]

Please contact the customer service for further assistance, @lone monolith. Refer to subpoint 5.4 in #faq for further information.

[lone monolith]

I want to speak to the PUBG support team

I want to speak to the PUBG support team

[fair lichen]

@cyan citrus maybe he can help you

[lone monolith]

Hello brother @cyan citrus

[lone monolith]

Thank you

[night cloak]

I want to speak to the PUBG support team

How do i recover pubg mobile account?

Help please

🙏

@cyan citrus

Help me please bro

[feral forge]

Please contact the customer service for further assistance, @lone monolith and @night cloak. Refer to subpoint 5.4 in #faq for further information.

[lone monolith]

Where do speak them ‘’I did not understand anything?

[boreal spoke]

For more information read subpoint 5.4 in #faq to contact ingame customer service

[lone monolith]

I want to talk to support to help me open the banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lone monolith.

[night cloak]

I want to speak to the PUBG support team

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @night cloak.

[tulip dagger]

When I got response?

[strong vault]

How to link mobile number

[night cloak]

how do I recover my pubg account because it was stolen urgently!!

Pleeaaasee!

[celest shadow]

Please wait patiently for a response.

[tulip dagger]

Thanks a lot for your support and respons ❣️@celest shadow

[celest shadow]

You can link a phone number from the Settings.

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for instructions.

[tulip dagger]

Can you tell me that why tencent is giving copyright strike on BGMI LIVE CUSTOM ROOM stream?

[celest shadow]

Our community manager will respond to your concern in #copyright, please be patient.

[tulip dagger]

Thanks for your help ❤️

[night cloak]

@celest shadow please help me im regards to hacked account recovery. Emails are not meant for help in that regard. But the in game support that you've sent me to, does not help either. There has to be some way to contact somebody in order to procceed with this

I have all the required information available

[celest shadow]

Please be advised that the moderators of the Discord server are not affiliated with the in-game customer service and are unable to assist with account-related issues, other than to direct you to contact the in-game customer service.

[night cloak]

Other than in game customer service, is there anywhere else i could look to contact someone? @celest shadow

[celest shadow]

No, only the in-game customer service can assist players with account-related issues.

[night cloak]

ok thank you

[brisk girder]

@brisk girder

Update!

[remote niche]

Hi i will ask if im using vpn will my account be banned?

[cyan citrus]

Normally not, but it may occur. VPN usage is therefore not recommended, @remote niche.

[remote niche]

Thank you

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

You are welcome!

[hidden helm]

Can someone help me please, my friend has lost access to his account, the only thing he had linked to it was his Facebook which he doesn’t have the password for. Therefore he can’t log in would pubg support help with this?

[barren coral]

Hello

My old twitter account remained in my account, I deleted that account, I added facebook, the photo was not updated

[cyan citrus]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game.

[cyan citrus]

What is the login method you are currently using?

[barren coral]

Facebook and mail

[hidden helm]

It’s my friend not me. He doesn’t have discord so I’ve come to ask for him. He only uses Facebook as a login method

I will tell him thank you

[cyan citrus]

The reply was meant for your friend and you are welcome, @hidden helm!

[cyan citrus]

Do you mean that when you are using Facebook account, the profile picture used in the game is from a different social media account (Twitter)?

[barren coral]

I deleted twitter from my account, its photo remains, my facebook account is linked, my photo is not updated

[barren coral]

Yes

[cyan citrus]

When did you link your Facebook account to your PUBG MOBILE account, @barren coral?

[barren coral]

İts too long

[cyan citrus]

Sometimes, It might take a while to update your avatar and sync it with the profile picture of your social media account, @barren coral. Try to logout your account from Account settings of the game, perform a routine repair of the game from login menu. If the issue persists, please try to update the profile picture of your social media account again. If nothing seems to help in your case, please reach out to the customer service in-game for further assistance.

[hollow jolt]

can some one help me so i got banned (false banned) and i am trying to appeal it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow jolt.

[night cloak]

Can i open vpn when I play?

[cyan citrus]

VPN usage may put your account at risk of getting suspended, so it is not recommended, @night cloak.

[little rain]

Hey guys read my post on feedback section

[feral forge]

The posts will be reviewed by the community manager soon.

[little rain]

I said you guys can read and vote up if you agree with me so please checkout one time

[quaint moss]

When this goes to level1 it's still show 0cloud to next level

[feral forge]

How much Clout do you have?

[quaint moss]

85 I guess

[feral forge]

This should be a glitch, feel free to report and include your information and screenshots in #1020689817941577801.

[latent cradle]

Guys, I have a 104 Mythic account that is banded and I am clean. I want to know the reason for the band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @latent cradle.

[celest cove]

#996546243859853424 #questions hello team, why we can only play in HD quality and 30FPS in Galaxy s22 ultra ? and when its available to play high quality and 60fps or there is any solution that I can do? Thanks from Germany.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @celest cove. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[jaunty adder]

Its been a week and my merit issue is still the same,ive been playing all week yet i havent got a single merit point back.I wanna know if i can contact someone from the game about this since what you are telling me isnt really helpful.

[turbid sail]

Hi, my PUBGM account has been banned for 10 years, and it's because I tried playing Pubg on a Chromebook but I didn't know that it violated the terms and conditions of PUBG Mobile. So I am willing to get help getting my account back.
My PUBGM ID is 5692513105

[polar marsh]

Please refer to the private message from @polar marsh for further information, @turbid sail.

[lament junco]

Hello, can someone explain to me how a person got 11 items in 60 uc

[feral forge]

That is not possible, it should be an edit.

[lament junco]

No, there is a video on YouTube, there is no gluing

https://www.youtube.com/watch?v=p28k1wy7tRk

2:30

Maybe it's a visual bug?

[feral forge]

For the 10 draws, you can see an interface of what the player has gotten (2:27), and for the single draw, as you can see from the interface, the outfit is the only item that the player has gotten.

[lament junco]

Yes, also the number of crystals has not increased

[stiff hound]

hay

[west raptor]

When will my posts be supported?

[jaunty adder]

<@&481161015728406538>

[feral forge]

Yes, it should be a visual glitch.

[feral forge]

Please be patient.

[frigid geode]

<@&481161015728406538> if i got banned and am sure that i didnt violate anythingand even my teammates how can i check it ? Some got 10 years and some got 1 week!, my account is one of the top accounts in the game, thats why never think or play with hack or teaming with hackers, can you please help

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @frigid geode.

[storm flume]

Please contact the customer service for further assistance, @jaunty adder. Refer to subpoint 5.4 in #faq for further information.

[glass saddle]

Germany now

[undone prairie]

Why does it say that "Ultra" Frame rate isn't available on Galaxy tab a8

[brisk coyote]

@cyan citrus hellow

please block permanent this downloding resources it cause me lost of my much internet data + it make ms ping high

[night cloak]

ive been trying to update pubg but it keeps saying your account has been disabled from App Store and iTunes

[brisk coyote]

@celest shadow come here bro where are u help ppl

[celest shadow]

You can disable this option.

[celest shadow]

Please contact Apple for further assistance.

[brisk coyote]

it not work i already doing it disable and enable but it not work

[distant birch]

now pubg banned well trained and skilled player

[polar marsh]

Please refer to the private message from @polar marsh for further information, @distant birch.

[celest shadow]

Disable the option and it will no longer automatically download resources when you are on your mobile network.

[brisk coyote]

already disable but it still downloading not going pause i restart game but still downloading

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @brisk coyote. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[night cloak]

how can I contact them

[brisk coyote]

ok thank u

[sweet perch]

Where to purchase uc from?

[crude linden]

Hacked pibg account

[brisk girder]

@polar marsh

[night cloak]

Any mods online? It's related to a funny screenshot I took in Nusa

Just thinking if it would be appropriate to post them in #media

[green agate]

As long as it follows the #735483472432594994 and is related to PUBG MOBILE.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brisk girder. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service for further assistance, @crude linden. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I know but I am more comfortable if any mod would review it

[green agate]

Are you referring to Midas Buy?

[night cloak]

Long story short I did a PP tower in Nusa. I would post it in media for laughs if it is allowed

[shadow zephyr]

Hey

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shadow zephyr. Remember to read through #faq before asking questions in the support channels.

[cold ore]

The friends list as if it is a circle

There is an issue with controlling the friends list, as if it is a circle that revolves with 10 friends, the last of them cannot be reached at all!
I try with emulator; it's the same!
My friends have the same problem too!!
Since the last update!!

5881451032
South America
Samsung M31
WiFi
Egypt

I can't share this in #996546243859853424 at all..!

@green agate @feral forge
I can not share any issue in #996546243859853424 channel,, Why?!!

[green agate]

You would need to share a screenshot of what exactly it says is wrong.

[cold ore]

Says that the internet is very bad!!!

[green agate]

??? That would be a client-side issue then.

You could try restarting Discord though.

[cold ore]

I share here!!!

and any another channel

[cold ore]

How I can do that?!
The problem has been around for a long time.

[green agate]

Give me an exact screenshot of what it says for you in #996546243859853424

[cold ore]

I tried share the same problem last week two times!
@green agate

[green agate]

Yes, but I would need to see what the issue even is in the first place.

[cold ore]

ok,, wait!

[cold ore]

@green agate

[green agate]

What version of Discord are you running?

[cold ore]

@green agate

[cold ore]

How I can know?!

wait I will looking for updates

There is an update!
I will use it!

[finite nova]

How to promote here???

[green agate]

What type of promotion?

[finite nova]

YouTube promotion

[green agate]

You would need to apply for the VIP program to be able to post videos most likely.

[finite nova]

Can you help me how to do it?

[green agate]

You could also post short gameplay moments into #media but you wouldn't be allowed to advertise.

[cold ore]

Do I share the issue again in #996546243859853424?!

[green agate]

If you have updated Discord it should work, yes.

[cold ore]

I have it, and finish it!

[finite nova]

Okie....but I need to advertise my shorts

[green agate]

You would most likely need to do this on Youtube then.

[finite nova]

How to apply for vip program here?

[green agate]

https://docs.google.com/forms/d/e/1FAIpQLScLZKM8Exup0pFcsqJvTUnl-L6sqXt35siRFMFCBNPC3cHICQ/viewform?usp=send_form

[night cloak]

@quiet spruce fix download its stuck here

and not only this its stuck on fk resource download

i dont have time to wait

or for chearch on youtube

[humble topaz]

مرحبا

[storm flume]

Please do not use languages other than English, @humble topaz. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[humble topaz]

hi

[night cloak]

i will back to apexm fk pubgm more then 2 years and still have probleme on this game lol

[humble topaz]

hi

[night cloak]

Hi, this keeps happening after the recent update..my connection is stable and fast but the game randomly starts to load for 5-10 seconds.

[humble topaz]

I want to contact support

[half finch]

Hello i need to contact supporter

[celest shadow]

Please refer to subpoint 5.4 in #faq for further information, @humble topaz and @half finch.

[brazen zenith]

I was trying to log into an old account, it's throwing it into another account.

[pastel egret]

Hello, I own a Tab S8 Plus, why doesn't it support 90 frames?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @pastel egret.

[cyan citrus]

Did you have any other login method connected with the same PUBG MOBILE account?

[brazen zenith]

no, there was not

@cyan citrus

[little rain]

Why they don't add exclusive modes for other maps likes livik, erangel, nusa, at least this year in december and january they should add exclusive mode for vikendi, Christmas mode or winter mode something so that people can also play this map

[cyan citrus]

It means that either you are using a different login method or the login method was removed from your PUBG MOBILE account. For further assistance with this, you may try to contact the customer service in-game.

[brazen zenith]

Reaching the authorities

[cyan citrus]

As you have already provided your feedback regarding this in the #996458713126797405 channel, it will be reviewed by the community manager soon.

[brazen zenith]

I know id and username

[little rain]

I hope they will consider my suggestion...

[exotic condor]

When is coming next pubg mobile uc station?

[cyan citrus]

No information in this regard, @exotic condor.

[visual comet]

where can i bring redemption codes

[subtle shard]

Hello @lyric bobcat what date and time the new rp coming

[agile solar]

Just before the last update I was able to login with discord. Now there is such an option. Anyone knows why?

[gray gyro]

Where I can report about a fake site on Google servers use pubgm name to hack people accounts ?

[static sleet]

Refrain from sending messages containing racist implications, @main igloo. Please be warned that this is your second reminder to abide by the #735483472432594994. Failure to comply will result in a temporary or permanent suspension of your user abilities to participate in the server.

For account-related issues contact the in-game customer service. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @gray gyro.

[ebon yew]

after 6hour start new season ? @static sleet

and tomorrow ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zinc tendon.

[versed flint]

5171865108 all send me a friend request for achievement mission please ❤️

[hoary galleon]

@polar marsh

[fluid pier]

<@&481161015728406538> can someone help I cant play with my friend since it says he doesn't have the last version of the game but in reality he did update it

@static sleet mos ki pergjigje be vlla

[warped remnant]

i got kicked during gameplay by pop up that i teamed up with a cheater

i have been banned for 7 days and all my ratings wipes

i just landed and was picking up loot and I've not even killed anyone before i was logged out of the game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warped remnant.

[frank thunder]

hi
on gameloop
it shows me 90 fps
MSI afterburner is showing 90 FPS
but it seems like 60 or 50

not like 90

my monitor is 120hz

[dusky mesa]

Hello. I can't access my phone number. so i can't login to my pubg mobile account. but my email and facebook account are connected. When I log in from my e-mail address, it asks for phone verification. I do not receive the verification code because I changed my phone number. Please help me. Thanks pubg mobile team.

@polar marsh

[frank thunder]

change the number that is set on your account

[versed egret]

How i can report some one selling hack on tiktok ??

[dusky mesa]

I can't login to the account. how do i remove the phone number?

[void valve]

new season dates and time ??

[frank thunder]

@dusky mesa when it asks for phone number verification

[versed egret]

You can change verification for email or use old password

[dusky mesa]

When I request a phone number query, the code does not come to me. old unused phone goes to my bank. how do i solve this problem?

[dusky mesa]

How do I change the authentication for email?

[frank thunder]

change the number u using on email

that's all

[versed egret]

You can choose login by email bro that’s not hard

[dusky mesa]

I logged in via e-mail, but it sends code to my phone number and does not enter hwsab without entering the code.

[dusky mesa]

In order to change the phone number added to the game, it is necessary to be able to log in to the account. I can't login to the account.

[frank thunder]

u are logging in using number?

login with FB or Gmail

[dusky mesa]

Gmail

FB

[marsh hemlock]

Same problem bro but customer services don’t take it seriously our problems , like there is no people working on this company only robots

[dusky mesa]

😬

[marsh hemlock]

Somebody hacked my account , i contacted customers services several time but no answer and it’s only still 5 day’s that he will unlink my social link’s , is since 2018 my account level 81

[tired fox]

Hi do you guys know when it will be send ingame

[median bay]

hey

what i can do to have Dodge car event

am from Europe is like scam for us that the content you like and you can not get it because of the country region may be you can do that if we are playin not a global game

[feral forge]

It will be added to your UC balance directly.

[feral forge]

The event is only available in select regions.

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues, if you have already contacted them you will have to be patience for a response from them.

[storm flume]

Please contact the customer service for further assistance, @dusky mesa. Refer to subpoint 5.4 in #faq for further information.

[hidden egret]

Alsalam alekom everyone
I want to ask how to report a person who promotes hacker files for free and also for money, There are many files that they use to cheat and I can attach all these links with the report
All I want is your help to create a clean gaming environment that's what I've been trying to do for a long time.. We are tired of these hackers, We spend a lot of time, money and effort in this game and every day we learn new skills but what keeps us frustrated is that these people are not punished for their infractions (Please, I am one person from this community, but many here share the same opinion... Together we can do that.. I just hope that the competition is really fair as we see in your championship matches) 🌹with all respect

[celest shadow]

You may submit http://cheat-collect.pubgm.cc/ if you have information about new cheats.

[hidden egret]

Thanks for the quick reply
Yes my friend, I have valuable information that I hope can help you
I will send it thank you ♥

[junior kiln]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @junior kiln. Remember to read through #faq before asking questions in the support channels.

[junior kiln]

Region change option not showing

[feral forge]

Can you please provide a screenshot of your in-game basic settings?

[junior kiln]

Wait a minute

[feral forge]

Scroll all the way down and take another screenshot please.

[junior kiln]

?

[marsh hemlock]

But with waiting more 4 day’s my account will be gone forever and the hacker will delete my social link’s, normally they have to freez the account if there is issues like this till solve it .

[feral forge]

Please contact the in-game customer service for further assistance in this regard. You may refer to subpoint 5.4 in #faq on further instructions on how to contact them.

[junior kiln]

They didn't help

[marsh hemlock]

Right , is really weird they care about the cheating but don’t care about customers problem

[feral forge]

Unfortunately, there is nothing much that we can assist you here on Discord, @junior kiln and @marsh hemlock. As we are only volunteers to moderate this Discord server, we are not affiliated with the customer service in the game.

[marsh hemlock]

We not blaming or giving u any responsibility and thanks for ur answers, but really i started play pubg since 2018 and i spend something like 9k $ on my account but on first issue no help no support

[teal osprey]

@feral forge i have 20ms but the game lags like if i had 150ms

the fps are good just the ms are wrong

i did also the wifi speed test there is nothing wrong the speed values are on point as always

and all the other apps have super wifi speed as always

@celest shadow

[storm flume]

Please refer to subpoint(s) 4.6 & 4.7 in #faq for further information, @teal osprey.

[night cloak]

hi what is parameter error?

[tardy epoch]

You banned me for no reason and ruined my soul why Pubg ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tardy epoch.

[heavy vortex]

I hope ur soul gets fixed on 2032 🌚

[teal osprey]

@celest shadow this faq section is not helping me, i did and respected every things that it says but still having the issue, can i talk to someone to try understanding what is the problem

[scarlet lily]

I discovered that the m4 Level 6 is different in shape from Level 7

[cyan citrus]

You may submit a report regarding this through #996546243859853424 in compliance with the channel's guidelines, @scarlet lily.

[cyan citrus]

What is your device, country and the server you are playing on?

[cyan citrus]

When exactly are you facing this issue?

[teal osprey]

Ipad mini 5, italy, europe server

[scarlet lily]

i cant seed post

[scarlet lily]

send

[cyan citrus]

You should add a title to your post, @scarlet lily.

[scarlet lily]

how

[cyan citrus]

Did you start facing this issue after the update?

[mossy goblet]

Hi my account has been banned for 1 day and I am not using any kind of cheating and my account has been banned and I am on live stream and this third time I have been banned for 1 day please check my account as soon as possible.
Number: 519657924
Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mossy goblet.

[cyan citrus]

Left click on Title:

[teal osprey]

exactly, before the update if i had any ms issue the ms went higher so that i can see, but now after update everyday i play for example tdm and it has stable 20ms all the time but is laggy like 120+ms every second that i play during that day

same for all the other modes

but my wifi is fast as always

i can send wifi speed test even right now

200mbs download and 27ms

[calm prawn]

how to fix this

ive tried to reinstall the game and now it wont do anything

ive restarted my device as well

[cyan citrus]

To start with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Restart your device and try to play again.

[calm prawn]

that didnt fix it

[wet fox]

Please unban pubg from BANGLADESH

[static geyser]

Hi there
My account has been hacked and linked to the secondary investigator. Please help me

[storm flume]

Please contact the customer service for further assistance, @static geyser. Refer to subpoint 5.4 in #faq for further information.

[static geyser]

I can't Accessing the settings

[static geyser]

Technical support does not answer Do you take help or why?

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @static geyser.

[shell orchid]

Hello, I can't enter the game, I keep getting a server error warning. Can't login because my ip address has changed. Pubg From Turkey

[night cloak]

Ask your government. Tencent can do nothing in this issue

[lone atlas]

I want to ask what time the season changes today because I entered and it hasn't changed yet

[hollow grail]

where can I get the latest list for 90fps devices (also heptic feedback if available)

[cyan citrus]

Cycle 3 Season 8 will start from September 20 at 2:00 (UTC+0).

[storm flume]

Please refer to this channel's pinned messages for further information, @hollow grail:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[static sleet]

Are you able to play with your friend now?

[twilit arch]

hi, why was my alt put into the "observation period" and how do i get rid of it so i can play classics?

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance, @twilit arch.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[twilit arch]

weird, i haven't used my alt for a few days but when i hopped on it i got this

how come my main account isn't in the observation period?

[cyan citrus]

Please refer to my previous response, @twilit arch. We unfortunately will not be able to you with your issue any further through the community.

[twilit arch]

okay, thankss :))

[cyan citrus]

You're welcome!

[bronze bay]

At what time ranks reset today

[cyan citrus]

Cycle 3 Season 8 will start from September 20 at 2:00 (UTC+0), @bronze bay.

[bronze bay]

Thanks

[cyan citrus]

You are welcome!