questions

[wide dove]

And I didn't get 1+ Merit

@green agate

[green agate]

Have you been reported for anything or such?

[bold sky]

Ok he did all, now he deinstalled it completely and is downloading it again. Let's see...

[wide dove]

But I killed me temate wrong

Harming temate

Teammates

@green agate

[night cloak]

hey pubg

[green agate]

That is probably why then.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[wide dove]

So I can't get up me merit ??

[night cloak]

5704637009 this account is ban for no reson why is it ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[bold sky]

What is this Error Code 68288928? I can't find any reason with that in Internet.

[storm flume]

Please do not use languages other than English, @terse echo. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Did you reinstall the game from Google Play Store?

[wide dove]

@green agate

[green agate]

It could take time if you are under certain limitations.

[spring jackal]

hello can you help me

[cyan citrus]

Hello! How may we help you, @spring jackal?

[spring jackal]

@cyan citrus I wanted to communicate with you for a while, but I could not. My account was randomly and suddenly banned for ten years and I have never violated the rules permanently

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spring jackal.

[bold sky]

Yes we did still problems! Friend said try with VPN we're trying that.

[cyan citrus]

VPN usage is not recommended as it may put your account at risk of getting suspended. You may try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3, @bold sky.

[heady talon]

Hello, is there any news about the update on iOS?

[cyan citrus]

Please refer to #news and pinned messages of this channel for more information, @heady talon.

[heady talon]

Alright, thanks

[cyan citrus]

You are welcome!

[night cloak]

Hey , my rank got rest from ace master to bronze with no reason today at the night, how can i get my rank back

[soft field]

Can I please get a explanation of why are the capes of Noctum terror set and Royal Aurum set glitched ?

[feral forge]

Is it possible that you have switched your server or other reasons?

[feral forge]

Can you elaborate please?

[night cloak]

I changed my server to better server for me

I saw this thing on the game support

How can i get my rank back

[soft field]

I reported the issue regarding the noctum terror set's cape which is glitched , and neither did it get fixed . So yesterday I made a post in #issues regarding the Royal Aurum set's cape and no one asked about it till now

I literally uninstalled my PUBG and reinstalled but wasn't worth it. It was still glitched

In the RP the cape is fine but after I wear it from my inventory it's cape doesn't move

Here is an example

[feral forge]

If you change your server, that means you will start ranking up in a new server. Transferring your rank from the previous server to another is not possible.

[night cloak]

So

I lost my rank

If i moved from middle east to eu

[dense dock]

it shows 90 uc instead of 90 rp.

also this my teammate. no he didnt get recalled we just landed no number over his head tho.

[feral forge]

Regarding the previous post, if you do not provide the required information, we are unable to proceed with your report.

[soft field]

What else do I need i do?

[feral forge]

Yes. You will need to start ranking up in the selected server.

[feral forge]

Please create a post regarding this in #996546243859853424 in compliance with the channel’s pinned instructions.

[feral forge]

If you have a video recording regarding this issue, feel free to create a post in #996546243859853424.

[feral forge]

Please refer to my previous response in the post.

[dense dock]

was asking for some.tag when i tried to do it , but idk what that is so i just posted it here. 😅

[soft field]

@feral forge am I supposed to provide in this section or in the post in #1007477829866356787

[brisk coyote]

why no match making in vikendi +5min no matching

[feral forge]

Yes, this post.

[soft field]

@feral forge I'm giving you the information plz come and see

[feral forge]

Regarding the first issue you can choose the Interface tag and for the second issue you can choose the Gameplay tag.

[feral forge]

Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective combination and timing in your selected server, if there are not enough players, your match making time will be longer than usual. If you are unable to get into a match, please try again in a different time.

[soft field]

@feral forge I've given the required information plz come and see

[velvet bone]

PUBGM is just dead

[inland bronze]

the pleyer is hacker esp and imbot 5501662126

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @inland bronze. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[ornate hull]

@storm flume pubg emulator is not showing any update how to update it

[cyan citrus]

The update is not yet available to everyone, @ornate hull. Please wait patiently.

[night cloak]

New update date

?

[robust siren]

New update time for android users?

[cyan citrus]

Please refer to #news and pinned messages of this channel for more information on the update schedule, @robust siren and @night cloak. The time displayed there is according to your own time zone.

[young topaz]

What to do? The scammer has tied my VK and I can't untie it. i changed google, in the end i can't untie it vk

[lament dagger]

@cyan citrus you have to help

people are trying to scam me

[young topaz]

there is a scammer on my account, he tied VK. i can't untie it

[lament dagger]

look

[young topaz]

My google, phone and email

[lament dagger]

ur russian?

[young topaz]

Ye

Ok

Eng

[lament dagger]

sry

[young topaz]

what should I do ?

[lament dagger]

i just need help

[young topaz]

I can't unlink someone else's VK, they want to steal my account

[storm flume]

Please contact the customer service for further assistance, @young topaz. Refer to subpoint 5.4 in #faq for further information.

[young topaz]

k

[feral forge]

Please refer to the announcement in #735483472432594994, @lament dagger.

[lament dagger]

ugh

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lament dagger. Remember to read through #faq before asking questions in the support channels.

[lament dagger]

i want to change an email that was deleted

i dont know what to do

i got scammed

[young topaz]

I can't file an appeal

[lament dagger]

????

[young topaz]

apply me in friend

[lament dagger]

ok

[cyan citrus]

Your account security is your own responsibility. You should never share your login information with anyone and official support team will never ask you for your login information. For further assistance with compromised accounts, please reach out to the customer service of your social media accounts and customer service in-game.

[lament dagger]

i only shared email

not password

[storm flume]

Please contact the customer service for further assistance, @lament dagger. Refer to subpoint 5.4 in #faq for further information.

[tiny blaze]

hi

pubg isn't installing at my phone

what is tha matter

I updated 3 times

[cyan citrus]

What is the issue you are facing when trying to install the game, @tiny blaze?

[tiny blaze]

no

update

I mean when it reach 100 after that say installing and then back again and say update

[cyan citrus]

What is the device you are using and from where you are trying to download the game, @tiny blaze?

[tiny blaze]

samsung A50

from play store

[cyan citrus]

To start with, please try to clear cache of the Play Store and restart your device, @tiny blaze.

[tiny blaze]

then what

[cyan citrus]

Then try to install the game again from the Google Play Store, @tiny blaze.

[tiny blaze]

ok

Is Mobile Hotspot can be the problem?

It is open

on

[cyan citrus]

Please try to do what I have mentioned and let me know if the issue still persists, @tiny blaze.

[tiny blaze]

the same

I have screen shot

[cyan citrus]

Please share it here, @tiny blaze.

[tiny blaze]

You know that the update well relase at every country at time is my country time isn't come yet?

[cyan citrus]

Please go to your device settings > Apps and select Google Play Store. Tap on Storage and select Clear Cache and then select Clear Storage or Clear all Data option. Restart your device again and try to install the game, @tiny blaze.

[digital wyvern]

Hey i have a problem i dont have in Google play store that pubg have update thne i have to download from pubg mobile.com?

[cyan citrus]

The update is not yet available to everyone, @digital wyvern. Please refer to #news and pinned messages of this channel for more information on the update schedule.

[tiny blaze]

You mean clear data ?

I don't have clear storage

[cyan citrus]

Yes, but make sure that you also clear cache before that.

[tiny blaze]

ok

[trail topaz]

If i download the link to update PUBG it will be updated on 15 Sep. or i have to download it in the time

[cyan citrus]

I don't completely understand your question, @trail topaz. Could you please rephrase it?

[trail topaz]

when i download the https://pubgmobile.live/apk Pubg will be updated at 15 September??

[tiny blaze]

now the update is unavailable

[cyan citrus]

Then please wait patiently until it will be available for you, @tiny blaze. You may refer to #news and pinned messages of this channel for more information on the update schedule.

[nocturne swift]

Please send me pubg update 2.2 download link

[tiny blaze]

so why the update come to me ???

[cyan citrus]

The latest update is not yet available on https://pubgmobile.live/apk. It will be available in around 11 hours. Please refer to #news for more information on the update schedule.

[cyan citrus]

It could be a bug. Please wait patiently.

[cyan citrus]

Please refer to #news and pinned messages of this channel for more information.

[tiny blaze]

it took all my Internet

[night cloak]

how do i delete an account if it’s banned?

[cyan citrus]

It is not possible, @night cloak.

[trail topaz]

So i have to download the 2.2 download link after 11 hours and Pubg be updated Right?

[cyan citrus]

Yes, but this is an APK link that will need to be installed separately, @trail topaz. If you are using a version from your App Store, it is recommend to update the game from there.

[trail topaz]

Im using Play store when the update gonna show up for me?

[cyan citrus]

Please refer to the last part of my this response, @trail topaz.

[trail topaz]

Ok thank you

[cyan citrus]

You are welcome!

[sand ledge]

My friend using iPhone and upgraded to the newest version on app store but can't join our team because of "That player does not have the latest version. Unable to team up". Anyone can help me with this? Thanks

[night cloak]

is it possible to unlink an account linked through apple that isn’t through the in game system

[lean temple]

@feral forge u r So funny ,bro ,deleted 2 of my feedback. THEY ARE FEEDBACK ,NOT PROBLEMS 🙂

[cyan citrus]

Please do not advertise external sources in the server. It is against the #735483472432594994.

[cyan citrus]

Please ask your friend to share a screenshot of the login menu of the game.

[cyan citrus]

You can only remove the linked social media accounts from your basic settings of the game. You will need to meet these requirements before you can remove a linked social media account:

[sand ledge]

I see that his ver is 2.2.0...705 and mine is ...722 but don't know how to update to 722 with me. He has reinstalled many times

[cyan citrus]

From where did you download the game, @sand ledge?

[sand ledge]

CH Play

Play store sorry

[cyan citrus]

Got it! Could you please ask your friend to provide a screenshot of the login menu of the game, @sand ledge?

[sand ledge]

Here it is

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @sand ledge.

[feral forge]

None of your post were deleted, they were archived as they did not follow the channel's guidelines. If you want to provide a suggestion or feedback regarding the game, you should point out a subject constructively, and if you want to ask a question regarding the game, you should use this channel instead.

[lean temple]

OK bruh ,my baad

[dusky cradle]

هلو

[storm flume]

Please do not use languages other than English, @dusky cradle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fading wharf]

11. Please provide your last payment time*
    Please make sure the time is accurate to the minutes.”

How can we get the minutes if purchase they ask

We have a screenshot that contains date but nit time

Not*

[ornate swallow]

@.Ṇadïa.🌴#7761 linked my account in the game to the Facebook account, phone and phone number and did the verification feature and now I lost the phone number and when logging in with Facebook it asks for a verification code, knowing that it is the same phone used since the account was created

[pure torrent]

Hello I want to know if my device supports 90 frames per second in the new update

[balmy wolf]

Your device name?

[indigo fractal]

Hello,
I need help with support email to file a claim about my lost account, someone hacked into my pc and changed all login details.
can u please provide me with email for sending mail to reclaim my account ?
Thanks.

[storm flume]

Please contact the customer service for further assistance, @indigo fractal. Refer to subpoint 5.4 in #faq for further information.

[viscid dune]

what should i do?

[lean temple]

Upgrade it to version 2.2.0 at the Apple Store

[jaunty adder]

How? I didnt get any merit back yesterday

[orchid bison]

For the third time, the use of voice chat is banned without any reason. I want to get a video that proves my violation of the voice chat. Can you do that, or will my conversation be muted? I am tired of random blocking actions

[jaunty adder]

And neither did i get any merit back today

[chilly spade]

You have to play matches properly to increase the merit.

[jaunty adder]

I did i played like 3 i won one of them

I didnt get a single point of merit

[golden sage]

Global update date?

[chilly spade]

You may refer to pinned message of this channel.

[chilly spade]

It could take time if you are under certain restrictions.

[viscid dune]

I don’t see it in Apple store

Maybe it’s not yet available in my country?

[chilly spade]

@viscid dune you may refer to pinned message of this channel for the game update in your timezone.

[jaunty adder]

Harming teammates

[viscid dune]

thnx

[chilly spade]

It could take time.

[jaunty adder]

Like how long

For example

[shadow lion]

pls i can’t download the new version 2.2 on my iphone this is not available

[chilly spade]

24-32 hours.

[chilly spade]

You may refer to pinned message of this channel.

[shadow lion]

Thx

[chilly spade]

Your welcome ❤️

[brisk cloak]

I would like to speak with technical support

هل يوجد هنا احد عربي يمكنني التحدث معاه

[storm flume]

Please do not use languages other than English, @brisk cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[robust mortar]

We ranked 2nd in all talent championship and I got a email from pubg in game. And it gives me a link to register my team into pmco . But the link doesn’t work. I’ve talked to customer support and mods and they say I have to reset network (I did ) and it didn’t work. I’ve went to my dads, sister and used my data to try it but it doesn’t work. I tried on another device as well but the link still doesn’t work. Help me, we only have 4 days before this link expires and we can’t register

[civic bloom]

Min's server has crashed, what should I do?

[chilly spade]

You mean customer support?
You can contact them through in-game or by e-mailing [e-mail].

[chilly spade]

Can you please elaborate?

[pure torrent]

#9578

[brisk coyote]

please describe your problem as details as possible and an available staff will attend you as soon as possible.

[chilly spade]

You may register to PMCO through online website.

[chilly spade]

Hello, please state your issue.

@pure torrent this person is a scammer, please consider blocking it and changing all your accounts password. Keep it in mind any staff member will never asks for your personal details.

Report him in #discord

[brisk coyote]

tencent hijack your discord account ? wtf

[robust mortar]

Then why do I get a link saying our team got 2nd in all talent now can play pmco. But i have to click the link and register. But it don’t work lol we won this thru the all talent championship

I think that this link is how we are suppose to do it

[chilly spade]

@brisk coyote refer to message I sent above ^^

[devout ginkgo]

What time is the update for iOS

[chilly spade]

Try it layer changing your place+wifi/internet.

[civic bloom]

I played through vpn and changed the server, now it's only 60 days to wait, I can't play on eponia. there ping is 600

[pure torrent]

After all I have done now, can I know if my device supports 90fps

[chilly spade]

You may refer to pinned message of this channel please.

[chilly spade]

Using vpn is against Pubgm Tos and can lead to a ban. We do not suggest you to ever use a vpn and you have to wait for 60 days cooldown to change your server again.

[robust mortar]

The Pmco normal registration closed months ago. Only this link is how we can do it now. We have tried for over a week and a half now. I tried new wifi networks. I’m on 5g and 20 ms

I even try on another device

[chilly spade]

You may refer to pinned messages of this channel, you will find it.

[chilly spade]

Contact the in-game support please.

And state them the whole query.

[rocky frigate]

We cant buy UC in midasbuy UPI payment method is removed

[pure torrent]

@my device is redmi note 10 pro

[chilly spade]

As the game is banned in India you can't buy us for Pubgm.

[robust mortar]

I have tried . They make me talk to a bot then it closes the conversation

[wide dove]

It's only support 60 fps

He won't support 90 fps

[chilly spade]

The mobile phone you have does not have the 90 fps feature as of now.

[civic bloom]

I'm sorry, I didn't know please can I save without waiting 60 days I just can't play ping 500,600 I don't want to miss games for 2 months

[chilly spade]

Tap on nothing helped and try to talk with support.

Otherwise you can email at [e-mail]

[pure torrent]

Did i get it or not

[wide dove]

You wont

Event after 10 years

[chilly spade]

No.

[robust mortar]

I have tried both lol thru [e-mail] they say to try new network and then closed my conversation before I can reply

[wide dove]

Redmi note 11 pro don't support 90 fps

Iphone 14 pro max don't support 90 fps

So how would you think your device will support it

[rocky frigate]

We can't buy UC in Midasbuy, all debit cards and credit cards not accepted

[pure torrent]

Sajad🌝

[wide dove]

Yes ??

[pure torrent]

what is your nationality?

[chilly spade]

Try again with stating every message you tried.

[wide dove]

What you mean

[chilly spade]

You may join Midas buy discord server or contact their customer support.

[rocky frigate]

How to connect their customer support?

[brisk coyote]

tag moderators to solve your problem tag alboz

[tulip oxide]

pubg safety observation period why

[echo hamlet]

how do I disable accept automatically invites in team status? When when I'm in the lobby and someone invites me, I automatically accept

[civic bloom]

how to contact support

[real sedge]

You have "free to play" etc. Turned on just end your status

[night cloak]

How to remove mobile number in third party login ?

[echo hamlet]

where is that option? pls

[pure torrent]

How can I play in eSport

[serene viper]

hello everyone. I got an unfair 10-year ban because of the data idiom. how can it be fixed?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @serene viper.

[cyan citrus]

Could you please elaborate?

[cyan citrus]

The option to change status is available when you open your friend list.

[cyan citrus]

It is not possible to remove linked e-mail and phone number, but you can change it.

[cyan citrus]

What is the issue you are facing?

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[cyan citrus]

You may send an e-mail to their customer service at [e-mail].

[jaunty adder]

How long do i have to wait so i can get back my merit?

[pure torrent]

@cyan citrus Caaaaannn I get 90 fps inn myyy device

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @pure torrent.

[cyan citrus]

As mentioned earlier, merit recovery is related to time spent playing the game and in-match performance. We unfortunately do not have further information in this regard.

[jaunty adder]

I was told i have to wait 24hours,its already been 24hours but no changes

Thanks still

[echo hamlet]

thx

[cyan citrus]

You are welcome!

[cerulean idol]

Good evening, does anyone know why I can't update pubg mobile?

[quasi ocean]

Hi everyone, I just had my account hijacked on Monday, I have been sending emails to support, but didn't get any answer.
I have read that if I don't log in with my Facebook for 7 days, my FB account will be unlinked, and after I have 0 chance to get it back...
PLEASE SOMEONE HELP ME TO GET MY ACCOUNT BACK
I had it for almost 4,5 years and I really don't want to loose it... 😢😢😢

[lilac meteor]

hello pubg team
If I have suggestions to improve the experience of playing in PUBG, where do I submit them?

[untold tulip]

hi please help why i take ban after update

[polar marsh]

Please refer to the private message from @polar marsh for further information, @untold tulip.

[wide dove]

@cyan citrus

[civic bloom]

@cyan citrus My server has crashed automatically. play no magician ping 600

[spare marten]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spare marten. Remember to read through #faq before asking questions in the support channels.

[spare marten]

Good morning/evening depending on the time , There seems to be a problem on my ban reason or some kind of misunderstanding , I have been playing the game on the official emulator : Gameloop , but recently i have adopted playing on the phone and i would normally switch between them from time to another , But yesterday precisely 14 September 7:00 am i switched as normally i would do but i got banned almost instantly while standing in the lobby , i don't know if it's okay to switch between both game clients ( phone and emulator ) but if it's not , then i apologize for my unintentional behaviour that i promise won't be repeated furthermore , i hope you understand the situation and unban my account.
Regards Mahmoud1pro

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spare marten.

[feral forge]

Feel free to use #996458713126797405 to share your suggestions and feedback regarding PUBG MOBILE.

[storm flume]

Please contact the customer service for further assistance, @@quasi ocean. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

The update is slowly rolling out and will be available to everyone soon.

[cerulean idol]

well, thanks for the answer, I can't play with my friends because they already have an update

[quasi ocean]

The problem is that the person who stole my account has linked his mobile number and activated 2 step verification, so now I have no chance to even log in as FB was the only link to my account, and the funny thing is, that I checked my FB, and i have 2 step verification activated on FB, and no other device has not even tried to log in to my Facebook...
Anyway, I'm not able to even log in there now at all.

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues. We are unable to assist you with such regards through the community in any way.

[cerulean idol]

Hey nadia

can i ask a question

[quasi ocean]

Can they assist me if I log in as a guest, about my main account?

[fading wharf]

I thought 2.2 was supposed to be released today

[cyan citrus]

The update is not yet available to everyone, @fading wharf. Please refer to #news and pinned messages of this channel for more information on update schedule.

[zenith junco]

Hello my name ツ』Hamada彡ツ
My account has been banned without apparent reason. and I have not violated the terms and conditions of the game and I hope that my account will be returend I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again
This is my account 5348146896

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zenith junco.

[cyan citrus]

If you are unable to access your account, you may use the Help option available on the login menu to contact the customer service instead.

[feral forge]

Yes?

[cerulean idol]

could the update be everywhere tomorrow?

[feral forge]

You may refer to the announcement in #news.

[cerulean idol]

Aaa thanks

I am new in the discord

[serene venture]

who the proplm ?

[nova cloak]

I'm not receiving the code from my texts

I got the code in email and it says code sent to my number but never received

[steep blade]

it is known when iOS will get updates

[harsh mauve]

The update did not come down, I have no advice

[carmine sand]

Merhaba

[storm flume]

Please do not use languages other than English, @harsh mauve. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[harsh mauve]

OK

I need help to update the game

[cyan citrus]

From where did you download the game?

[cyan citrus]

Are you trying to log in with your linked e-mail?

[cyan citrus]

It is not yet available to everyone. Please refer to #news and pinned messages of this channel for more information on update schedule.

[narrow linden]

hello

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @narrow linden. Remember to read through #faq before asking questions in the support channels.

[nova cloak]

Yes. I am on a new phone, says secondary login cuz unrecognized device, code sent to my number

[narrow linden]

help

[nova cloak]

I've not received the code tho

[cyan citrus]

Did you have secondary verification enabled?

[cyan citrus]

How may we help you?

[nova cloak]

Yes

[narrow linden]

sir de we have a person who can talk in urdu

?

[nova cloak]

It says sent to 66******53, which is my number

[cyan citrus]

Do you have access to the backup codes?

[nova cloak]

Can i log into this device I'm on now and get it?

[cyan citrus]

You can only use English language in this server. For a list of regional communities, please refer to #735483472432594994 sub point 3.1.

[nova cloak]

My new phone is iphone, this one is android

[narrow linden]

yo i just install pubg 2.2 update but my controls are not working

like the cursor is not locking so i can aim and shoot people

i searched for solution on youtube but no one got any solution so i came here for help

btw i play on emulator gameloop

[cyan citrus]

If you did not save the backup codes before, it will not be possible to access them now. Please try to restart your device and try to use the SIM card in a different device or try to receive the verification codes at another time. If the issue persists, please reach out to the customer service in-game for further assistance.

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[nova cloak]

I have them

Ty I will try one

[nova cloak]

The backup code worked, thank you!

[cyan citrus]

Glad to hear that and you are welcome, @nova cloak!

[gloomy swift]

new map for ios out?

[kindred bough]

Need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @kindred bough. Remember to read through #faq before asking questions in the support channels.

[kindred bough]

Mouse cruser not removing by pressing ctrl plz help

[bold pilot]

I am the owner of the account number 538181583.I have been a player of Pubg Mobile community since March 2018. I am a person who supports the live broadcasts of the game and supports even the Pubg Mobile Beta in 2019 by activating its updates. Financially, I am your player who has made an effort to this game by activating the Season 12 Royal Pass since March 9th. My account has been banned for 10 years on 07.09.2022 (day, month, year) due to "User Agreement Violation". During the ban, an application that can be considered as a 3rd party was not open on my computer. Only Teamspeak3 Voice Chat application was open. In that application, we were talking to my friend and playing Pubg Mobile. It is definitely not a cheat or a 3rd party application. Please, I request that the unfair decision made to me be corrected, that my regret be compensated, that my account be brought back to the game, that the wrong decision be reviewed and corrected. I wish you good work.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bold pilot.

[hybrid whale]

Yesterday I accidentally turned off my secondary verification and now it won’t let me turn it back on. When I click on it it just keeps giving me an error. What can I do to fix this?

[gloomy swift]

new map for ios out?

[storm flume]

Please contact the customer service for further assistance, @hybrid whale. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Any new updates will be announced in our #news channel or inside of the game itself.

[serene venture]

gameloop

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @kindred bough.

[serene venture]

put im downloding the update in apk pure

the new update

[north holly]

hello, I can't log in to my account because I changed my number. 5385980086

[quartz scaffold]

What is better to download for PC ?

[woven ravine]

So how many clouts do you need for level 1? Says need 0 for next level

[storm flume]

Please contact the customer service for further assistance, @north holly. Refer to subpoint 5.4 in #faq for further information.

[green agate]

GameLoop since you need an emulator to play on PC.

[green agate]

You might need to provide a screenshot specifically. Although if it says 0 then it could be the actual amount or a visual issue.

[woven ravine]

@green agate

[rustic timber]

@green agate Will the update for ios come exactly at 5 for turkey?

[late charm]

Where is update in ios

[hybrid whale]

I try contacting them but the chat just closes. 😭 please help.

[rustic timber]

No 2.2 update yet for ios in Turkey

[green agate]

The app store is fully being rolled out in 9 hours.

[green agate]

#news

The APK is in exactly 5 minutes.

Times may vary depending on how long it takes the update to come out.

[rustic timber]

unfortunately, we are the most expensive one, we are the one who makes the latest update, where is the justice?

@green agate ios apk not working

[green agate]

The apk isn't fully rolled out yet.

In 2 minutes it should be there. If not, it could take some time to work.

[rustic timber]

where is it supposed to be

[green agate]

On the official website for PUBG MOBILE.

[rustic timber]

Okey

[earnest lichen]

Why do the iOS updates take too long to release?

[green agate]

This is due to many various factors.

[earnest lichen]

Like?

[green agate]

Well for one, Apple has specific restrictions with their releases recently.

[supple widget]

My account is banned for a week but I got subscriptions, will they be stacked or I missed every rewards?

[green agate]

There is a chance you will lose them, yes. You should read the rules page for the subscriptions however.

[supple widget]

I see, because it has been renewed although I can't log in. A bit unnecessary though. Thanks for information.

[hot dust]

What time will the update arrive?

[green agate]

#news

[delicate fable]

iOS update is now available in Sri Lankan App Store. Please check yours

[green belfry]

App in the official website not updated?

[night cloak]

that I have to do

[feral forge]

You will need to update your game.

[dawn eagle]

<@&639889499718942720>
https://youtube.com/channel/UCTkH4C_jS1-yr-jF8GMCoWg

Providing Config file , magic bullet , aimbot

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @dawn eagle.

[night cloak]

How do I do it, it does not give me the option to update

[feral forge]

The update is slowly rolling out and will be available to everyone soon. You may refer to #news.

[night cloak]

Thank you

[flat atlas]

@feral forge when will New Halloween mode will come in Erangle??

[feral forge]

We do not have information in this regard.

[tiny blaze]

hi

How I know if the update is come to my country?

because I have problem with update

show this to me

[night cloak]

when does update release for north america east?

[hidden lion]

When does in India?

[strange storm]

Reinstall

[hidden lion]

Still in 2.1 update...

At 7.15 it should be updated

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @hidden lion.

[feral forge]

The update is rolling out slowly and will be available to everyone soon, you may refer to #news, @tiny blaze and @night cloak.

[torpid shoal]

I’m in NA East and I just now got it

[night cloak]

thanks i just got it too

[torpid shoal]

https://tenor.com/view/lets-go-ready-baby-charge-up-revved-up-gif-14820405

[strong juniper]

So I updated my account. And it still says this. What do I do? I uninstalled it and reinstalled it.

[strange storm]

Update your version

[strong juniper]

I updated it.

It’s updated

[strange storm]

@strong juniper new update have new ui that ui are old

[strong juniper]

This is the new version

I have this version

[strange storm]

That not your screen shot

[strong juniper]

Yet that continues to show

It is

Why would I fake it

[shell otter]

No update botton on me 😭

[strange storm]

@strong juniper record this issue bus that are not real

[strong juniper]

Okay

[feral forge]

Can you please provide a full screenshot?

[strong juniper]

BRB

[strange storm]

New ui look like that@strong juniper

[hidden lion]

Did the update rolled in India?

[strong juniper]

New version same thing.

No reason to lie I need help.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hidden lion.

[shell otter]

Yey 31 minutes to go

[hidden lion]

Did u updated in official website?

[feral forge]

Please try to perform a routine repair from the login menu of the game.

[strange storm]

Uninstall and that go to pubg official website and than download it

[strong juniper]

I updated on my AppStore

Isn’t that more than official?

[strange storm]

Restart your phone and reinstall it

[strong juniper]

Okay

[hidden lion]

In appstore it will be rolled in 4.30 pm it seems

Check game news

[strong juniper]

Okay so I did everything y’all said.

And it’s still the same.

Nothing changed.

[craggy wadi]

<@&481161015728406538> hello i want tallking with support cuz i have problem in game

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @craggy wadi. Remember to read through #faq before asking questions in the support channels.

[charred wren]

@everyone Can Anyone help me to update the latest version On android.....It's not showing update option while i have 8-9 times reinstalled the game but still not updated🥲

[hasty bone]

Same

I've done it like 20

And still did not work

[hasty bone]

<@&481161015728406538> me and him have the same problem

And I'm just going to go download APK

Hopefully no viruses

[feral forge]

The update is slowly rolling out and should be available to everyone within today.

[uncut spoke]

I can't login from Facebook please help it says error

[dusty heath]

To be fully honest I find it mad that support here tells me the issue with iphone 13 pro max would be apples side when they have released like 5 new ios versions and its still not working. The fps issues started from pubg last update and it still wasnt fixed this update. So tencent stop blaming apple and fix your game. Best device from the market for the whole game and you cant make the game work on it, thats so sad.

[strong juniper]

Is tencent support team legit? Or are they a scam??

[green agate]

Please follow the below instructions if this is a user on Discord. The only legitimate support team is inside of the game.

[storm flume]

Please consider blocking the user or reporting the content to Discord, , as we are unfortunately unable to assist with behavior outside of our Discord server.

[charred wren]

Dude just download the old version and Go to events and Go to pubg mobile New Update( the last Page) and click the go button

Then y'll on Pubg Official page and Then Click on download button on right up corner and Download the 517 mb apk file

Then Install It and Enjoi

[brazen cradle]

Could you share a screen recording of some sort that better explains this situation? Or re direct me to where you have shared it perhaps.

[brazen cradle]

If they PM you. That's a scam. DO NOT ENGAGE in any conversation with them. They are most probably scammers.

[strong juniper]

I already got scammed 😭

I had so much money invested in that account

[tranquil pasture]

Why is the option of 90 frames not available on my device, my device type is the red magic 7

[feral forge]

Please refer to the announcement in #735483472432594994.

[feral forge]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[tiny blaze]

I know but what everyone say the update is available???

[feral forge]

No, it is not available to everyone yet.

[clever sphinx]

how can i login to my account ebloid1488 which i changed to eblo1489?

[civic bloom]

the server has changed automatically what to do

in-game support not responding

in-game support not responding

[cyan citrus]

Try to put a password without any spaces.

[cyan citrus]

Could you please elaborate?

Use an addition of letters with numbers and use a password without any spaces, @night cloak.

[cyan citrus]

If you have recently changed your server, you will need to wait patiently for the 60 days cool-down to be over before you can change it again.

[night cloak]

It won’t let me do the in game updates keeps on popping up this error message at the loading screen I’ve restarted my device 5 times and I’ve downloaded the update for my phone and PUBG. I’ve had to delete and redownload the game 3 times now and still nothing works

[clever sphinx]

after update my account ebloid1488 reset to new and im changed it to eblo1489

[cyan citrus]

What is the login method you are using, @clever sphinx?

[clever sphinx]

facebook but i dont know how to change pubg account here

[cyan citrus]

What is your country and the device you are using? Also, from where did you download the game?

[cyan citrus]

I don't completely understand your issue. Do you mean that when you are trying to log in with your Facebook account, it is not letting you log into your old account?

[clever sphinx]

yes

[night cloak]

United States/ apple iPhone XR/ the App Store

[cyan citrus]

Did you have any other login method linked with the same PUBG MOBILE account?

[clever sphinx]

no

[cyan citrus]

To start with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device again and try to open the game.

[cyan citrus]

It is possible that you are using a different social media account to log into the game or the linked social media account was removed from your PUBG MOBILE account. Should you require further assistance with this, please reach out to the customer service in-game.

[night cloak]

Is there an actual tencent support team discord?

[night cloak]

Btw that did not work

[cyan citrus]

The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[cyan citrus]

Did you restart your device after you reset your network settings?

[night cloak]

Yes

[cyan citrus]

And did you repair your game, @night cloak?

[night cloak]

Yes @cyan citrus

[agile trellis]

No footstep and guns sound is tap tap in classic mode any fix.

[cyan citrus]

Try this. Go to your device Settings > General > Background App Refresh and search for PUBG MOBILE, turn off that option for PUBG MOBILE and turn it on again. Restart your device again and see if it will make any difference.

[clever sphinx]

i think social media account was removed from my PUBG MOBILE account, how can i return my account?

[cyan citrus]

What is the device you are using and from where did you download the game?

[agile trellis]

Downloaded from playstore in redmi note 10s

[cyan citrus]

If you do not have access to any of the login methods, it is highly unlikely that you will be able to recover your PUBG MOBILE account. You can still try to contact the customer service in-game for further assistance. Your other option is to create a new account and continue playing the game.

[cyan citrus]

Please share a video recording of the issue you are facing.

[night cloak]

Still did not fix it

[clever sphinx]

pizdez

[night cloak]

Hello, i have spent months trying to contact customer service through email about hacked account recovery. I have all the required information to procceed but have gotten no where. I've spoken to various pubg vip's about the situation aswell.

[agile trellis]

Many users have reported the same issue and still i didn't got any fix 🥲

[clever sphinx]

@cyan citrus can i change my link from facebook to google&

[cyan citrus]

Please try to reset all your device settings through Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. Restart your device again and try to open the game. If the issue still persists, try do a reinstall of the game through your device > Settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload/Reinstall.

[night cloak]

I have done this already

Nothing seems to be working

[cyan citrus]

If your Facebook account has been removed from your PUBG MOBILE account, it is not possible.

[cyan citrus]

Please first share a video recording of the issue.

[clever sphinx]

😭

[night cloak]

Hello, i have spent months trying to contact customer service through email about hacked account recovery. I have all the required information to procceed but have gotten no where. I've spoken to various pubg vip's about the situation aswell. @cyan citrus

[cyan citrus]

Got it! Please try to change your DNS settings by referring to instructions provided in #faq sub point 4.3.

[cyan citrus]

The e-mail for the customer service is meant for general queries. Please reach out to the customer service in-game for further assistance with compromised accounts.

[night cloak]

Does the in game customer service provide me with valuable information to procceed in my recovery?

[cyan citrus]

Yes, they are the only one that can help you with account related issues, @night cloak.

[night cloak]

Alright thank you

[cyan citrus]

You are welcome!

[civic bloom]

please change server

[cyan citrus]

Could you please elaborate, @civic bloom?

[civic bloom]

@cyan citrus server changed automatically from europe to korea japan can't play latency 600

[cyan citrus]

Please refer to my this response, @civic bloom.

[civic bloom]

@cyan citrus I did not change the server itself, it was replaced automatically now I want it to return it back to me if I replaced the server myself I would not write to technical support

[cyan citrus]

It cannot be changed automatically, @civic bloom. Should you require further assistance in this regard, please reach out to the customer service in-game.

[night cloak]

Nothing has worked. I’m kind blown

Mind*

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[civic bloom]

@cyan citrus this is a problem of the support service, let them solve it, so it happened by itself. So I already contacted the playful support and she is silent and does not answer

[cyan citrus]

We unfortunately cannot help you with that through the community, @civic bloom.

[civic bloom]

@cyan citrus why is support not responding

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently, @civic bloom.

[civic bloom]

@cyan citrus I've been waiting for 6 days

[cyan citrus]

Again, this is not something we can help you with and we are not affiliated with the customer service, @civic bloom.

[civic bloom]

give pubg mobile support email address@cyan citrus

[cyan citrus]

It is [e-mail], @civic bloom.

[dawn timber]

Hello, can you help me with my game account

[dusty heath]

I did issue report of it last update, post was closed for blaming apple of the update and after that Its still the same. And dont understand how issue can be able side when it literally appear when pubg made update, not apple. Idk if you can see old posts as archieve, situation is exactly the same. Oh and screen recording wont show the issue as screwn recording is 60 fps and not 90, but I recorded my screen with another phone on that post to show the issue

[green agate]

What exactly did you need?

[brazen cradle]

Can you please share your find ? You can DM me as well. We will move further conversation to DMs.

[past crescent]

today it's 15 of september the day were every one get pubg mobile 2.2 update but i didn't get it in my iphone XR and my friend iphone 13 pro

[brisk coyote]

where can i report heking websites

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @brisk coyote.

[brisk coyote]

ok

[green agate]

#news @past crescent

[fiery aspen]

hello team my Classic Graphic Pack isn't downloading keeps giving me an error with the message of resource corrupted please try again later.****

can someone please help me

[green agate]

Repair the client.

[tulip ocean]

Hello everyone,

Does anyone know updates about the Redmagic 7s pro when it will support 90 FPs. It doesn't in the current update and I'm really disappointed 😞💔.

Thanks 🙏🙏🙏

[soft field]

Can I get a confirmation that if I click ok will I use 90uc or RP points ?

I'm not risking it but why is it showing this

[fiery aspen]

that worked thank you

[languid sleet]

Brothers Any One Suggest Me PUBG MOBILE ANY program . I Want To Work . Iam A YouTuber

[green agate]

UC, it says it in the text box.

[green agate]

Are you referring to the VIP application?

[languid sleet]

What Is VIP Application?

I Want To Work As A Influencer Like Star Anonymous , FM Radio , Etc

[green agate]

Are you asking a question related to the game? FM Radio is a real life job.

[soft field]

Why?? I'm choosing to open it with RP points then why is it showing me to spend 90uc

[languid sleet]

No Brother Iam A YouTuber And FM Radio Gaming Is Also YouTuber . He Is Working With PUBG MOBILE AS A YOUTUBER AND PUBG PAYS SOME MONEY TO HIM MONTHLY

So I Don’t Know How To Join That Problem

[green agate]

This may be a visual issue then, you should provide a video recording to support.

[rose eagle]

How can you explain it please?

[soft field]

@green agate ok I will .

Since when did these many glitches start to pop up

How am I supposed to buy the next royal pass if I lose my UC then

[green agate]

This sounds like it would require being sponsored in a way, you should use this email for business inquiries: [e-mail].

[green agate]

Explain what?

[languid sleet]

Thanks Sir ❤️

[rose eagle]

This issue.

Because i have same problem

[green agate]

Basically repairing the client makes it so that your internal system reroutes out any corrupted files as necessary. Sometimes updates can cause things to bug out, and so naturally you need to get rid of it.

It says to try again after 28 seconds.

[pearl sparrow]

I've tried many times even daily limit is reached. But the ok button never works.

[green agate]

Then contact the in-game customer service.

[rose eagle]

Understood but who can i repair the client ?

[green agate]

Restart the app, you will find it in the topright of the loading screen.

[rose eagle]

Ok thank you dear

[radiant knot]

There's a new bug in the rp choice crate. You can either choose to open crates with 60 uc each or 90 rp points each

I select the 90 rp points option and it says this

It says it will consume uc.

[brazen cradle]

Will be fixed in todays patch. Hold tight.

[radiant knot]

Will it consume my uc if I open it tho?

[brazen cradle]

Will be fixed in todays patch.

[radiant knot]

Or is it just a visual bug

[brazen cradle]

Its a Bug thats not letting players use RP points and is costing UC instead. Will be fixed in the upcoming patch.

[radiant knot]

Ok so I will have to wait

[night cloak]

I updated and it doesn't take the bomb when I press 4

hi

for emulator

I updated and it doesn't work

help me

[junior birch]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @night cloak.

▫️ https://www.gameloop.com/

[night cloak]

where is discord gameloop?

[trim frost]

Anybody got a rp team I can join

Pls🤔

[jaunty adder]

Its been 3 days since ive lost my merit,i keep playing solo but im not getting any points back.Can someone help me?

[topaz cypress]

Hello brother, can I get a website to download the 2.2 update?

[feral forge]

Feel free to browse for it on the internet.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @trim frost.

[trim frost]

Ok

[jaunty adder]

….

[feral forge]

Merit recovery is related to time spent playing the game and in-match performance.

[topaz cypress]

Hello brother, can I get a website to download the 2.2 update?

??

[cyan citrus]

You may download the game from official website: https://www.pubgmobile.com/, @topaz cypress.

[jaunty adder]

Yeah ik but im still not getting anything back

[topaz cypress]

thanks bro

[cyan citrus]

You are welcome, @topaz cypress!

[umbral vine]

I can't get on the PUBG monster energy site

Can someone send link pls

[topaz cypress]

💜❤️

[potent zinc]

https://discord.com/channels/393088095840370689/1019848758789414943

[feral forge]

Please be advised that we are unable to assist players with purchase or account related issues here on Discord. If you have waited 24 hours and still have not received the UC, please contact the in-game customer service for further assistance in this regard.

[dusty jetty]

Any news about 120 fps in pubg

[warm bluff]

How to remove this red note.. That is really annoying

[feral forge]

This issue has already been reported in #996546243859853424, @warm bluff.

[feral forge]

No information in this regard.

[brisk coyote]

what i need to put there what is channel identification ? i am putting channel link but it is not acceptable

[feral forge]

Only the highlighted part, you may refer to the example in the screenshot.

[brisk coyote]

same issue not working

[jagged compass]

Can any one help me

My account got banned after i update the game in gameloop

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jagged compass.

[celest shadow]

You may use a service like https://commentpicker.com/youtube-channel-id.php to acquire the necessary identification.

[brisk coyote]

Done 👍

[dawn timber]

My Facebook account has been hacked I want to remove it from a game quickly before my account is stolen I can't wait a week please help me

[versed egret]

After 10 month pubg. Can’t fix it why??

[sly plinth]

I updated the game but when i try to invite my friend , it says you do not have the latest version please update 😕

[fading wharf]

Hi what does he mean “send us two step verification status “?

I told him that that two step is on and hacker have added phone number

What was he asking for?

[ornate wind]

@versed egret
Nice 👍

[cedar sable]

Hello I lost my pubg account link

My single Facebook was deleted from their side

Any ways to get the account back

[cyan citrus]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game, @cedar sable.

[cedar sable]

No it was very precious and old id

My other I'd i migrated to bgmi

But this id was left behind

😭

[cyan citrus]

That should be what they have asked. Also, please provide the other required details and wait patiently for a response from the customer service.

[cyan citrus]

Please share a screenshot of the login menu of the game.

[sly plinth]

ok one sec

[cyan citrus]

Your issue has already been acknowledged by the community manager. Please wait patiently.

[sly plinth]

@cyan citrus

[cyan citrus]

Do you have a phone number linked to your PUBG MOBILE account?

[cyan citrus]

This is not the latest version of the game. The latest version of the game is shown in my screenshot. From where did you download the game and what is your country?

[sly plinth]

i downloaded it from app store , and country of Albania

[versed egret]

This bug or what? How i can reach next level?

[cyan citrus]

Is that the global version of PUBG MOBILE or a regional version?

[sly plinth]

Global

[cyan citrus]

Please refer to this information:

[cyan citrus]

Try to perform a routine repair of the game from login menu and restart your device.

[sly plinth]

Okay 🙂

[versed egret]

Oh thanks dear

[cyan citrus]

You are welcome!

[sly plinth]

still says incorrect version @cyan citrus

[cyan citrus]

You may need to reinstall the game one time, @sly plinth. Please go to your device Settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload/Reinstall.

[sly plinth]

i did uninstall it like 5 times

same results

[cyan citrus]

Did you do it the way I have mentioned above, @sly plinth? Also, do you face the issue with everyone or only a certain player?

[sly plinth]

no i just uninstalled it like normal

i think only certain players

[cyan citrus]

Can you try to ask one of them about the game version they are using? Ask them if they are using the global version or a regional version of the game.

[sly plinth]

it says update has been downloaded , but when i restart still says incorrect version

[sly plinth]

and they said i have the latest version

[tulip ocean]

Sorry guys, I'm new here. Can i post this here or should I post it in a different place ?

Hello everyone,

Does anyone know updates about the Redmagic 7s pro when it will support 90 FPs. It doesn't in the current update and I'm really disappointed 😞💔.

Thanks 🙏🙏🙏

[cyan citrus]

Can you ask them if they are using the global version of PUBG MOBILE?

[sly plinth]

Yes they are

ive played with them like 1000 times

it was normal until new update

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[sly plinth]

@cyan citrus There a lot of bugs in the new version aswell

[cyan citrus]

Got it! Please try to perform a routine repair of the game from login menu again and reset your device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and try again. If the issue still persists, please let me know.

[cyan citrus]

You may report bugs using the in-game report feature or through #996546243859853424 in compliance with the channel's guidelines.

[sly plinth]

I have to reset my phone?

[cyan citrus]

Only your network settings, @sly plinth.

[sly plinth]

can i do this instead

[cyan citrus]

You can, but try to reset your network settings first, @sly plinth.

[hybrid oracle]

Does pubg mobile 2.2 update brings HDR+ Extreme for Redmi K50i with Dimensity 8100?

[thin granite]

Hello, i need help to unbind my twitter account from pubg, somehow my twitter got hacked but thank god the hacker couldnt access my pubg account because i also bind with my Email and phone number. Can tencent help me unbind the twitter account from my account?

[sly plinth]

@cyan citrus Same result

[thin granite]

I wanted to contact the customer service but idk where to chat with live customer service, idk if tencent even have one.

[thin granite]

The person who hacked my twitter changed the email address and password so i cant get it back.

Twitter customer support sucks :/

Even tho i showed the proof.

[night cloak]

I have been banned and the reason is that you have violated the Games User Agreement tencent

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[sly plinth]

<@&481161015728406538>

[undone prairie]

there is a UC store called CodaShop, i heard it is partners with pubg mobile. can I trust them?

[soft field]

Can I plz get help regarding this??

I made recording too as asked earlier but couldn't send it that time

[lime juniper]

Full APK (1 071 MB)

https://f.gbcass.com/1663052660811_PUBGMOBILE_Global_2.2.0_uawebsite_9A291D20.apk

Erangel Small APK (534 MB)

https://web.gpubgm.com/m/Website/xiaobao/PUBGMOBILE_Global_2.2.0_uawebsite_small_958E8C55.apk

https://pubgmobile.live/apk

Aftermath Small APK (534 MB)

https://f.gbcass.com/1663052674995_PUBGMOBILE_Global_2.2.0_uawebsite_livik01_16355F04.apk

[dreamy fjord]

Im having problem with new update in pubg mobile i have Iphone 7+ and i downloaded all resources and shows me this message “Versions do not match. Cannot join room.” I already uninstalled the game 2times and its same problem

[soft field]

@lime juniper which issue is this regarding ??

[verbal scarab]

@lime juniper security center page not loading after 2.2 update

[soft field]

Is there any <@&481161015728406538> available right now ?

[cyan citrus]

Please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[cyan citrus]

It is possible that the room owner does not have the latest version of the game.

[sly plinth]

i fixed it

simple problem

use a vpn

[cyan citrus]

VPN usage is not recommended as it may put your account at risk of getting suspended, @sly plinth.

[verbal scarab]

Issue post requires a tag @cyan citrus

[sly plinth]

it fixed it

i turn it off

[verbal scarab]

@cyan citrus

[dreamy fjord]

I created the room and i try to invite friends that they have new update and shows the same text

[cyan citrus]

What is your game version now?

[sly plinth]

it wasnt the same as last time

i forgot the numbers

but it works now 🙂

[cyan citrus]

Please try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3.

[cyan citrus]

Got it! Thank you.

[regal storm]

Hello, i have a 50Us pubgm gift card that i cant redeem...

It says "Invalid code or user ID" but everything its fine

[storm flume]

Please contact the customer service for further assistance, @regal storm. Refer to subpoint 5.4 in #faq for further information.

[soft field]

@brazen cradle will it be before m15 RP tho or not ??

[modest ermine]

hello anyone to help me?

[hollow heath]

Hello my microphone now working in game

I can send voice messages

[modest ermine]

anyone help mee?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @modest ermine. Remember to read through #faq before asking questions in the support channels.

[hollow heath]

Hello fix microphone bug

[hybrid oracle]

Does pubg mobile 2.2 update brings HDR+ Extreme for Redmi K50i with Dimensity 8100?plz tell

[dawn timber]

Linked to my email, the hacker started to change my profile. I just want to delete a second link, which is Facebook. Now I want to talk to the admin server, please.

[cyan citrus]

No information regarding such change. You may check the available graphic and frame rate options in the Graphics settings of the game.

[cyan citrus]

Please share a screenshot of your basic settings of the game.

What is the issue you are facing when trying to create an account?

[cyan citrus]

Do you mean that it is not working?

What is the device you are using, @night cloak?

Try to log in with the Google account in your device first, @night cloak.

Try to log into the account in the game now, @night cloak.

[rose eagle]

Do you guys agree with me to bring back S3 RP rewards back?

[cyan citrus]

Try to perform a routine repair of the game and restart your device, @night cloak. If the issue persists, change your DNS settings by referring to the instructions provided in #faq sub point 4.3.

[storm flume]

Please do not use languages other than English, @olive sequoia. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[olive sequoia]

my server was changed by 3 people. what should I do to change it back?

[cyan citrus]

If you have recently changed your server, you will need to wait for the 60 days cool-down to be over before you can change it again, @olive sequoia.

[olive sequoia]

but I didn't change it and I want to return everything to the way it was

[cyan citrus]

It is not possible and you will still need to wait patiently.

Try to create a guest account and link it with your social media account, then you can log in with your linked social media account.

[dawn timber]

Prefer my settings

[cyan citrus]

To start with, please link a phone number to your account and enable secondary verification, @dawn timber. After that, you can logout from all the devices from your basic settings of the game and remove the unauthorized account. For further assistance with compromised accounts, please reach out to the customer service in-game.

[night cloak]

Hi, I am playing Red Magic 7 which supports 165 frames, but inside my game there are 60 frames. Is there another update for me to support 90 frames

[west tendon]

when will the erangle mode come >?

[hollow heath]

In lobby mic works but not in match

Can hear all voice but not team voice

[gray summit]

What is this pubg new update new glitches please fix this

[ornate wagon]

Hi @cyan citrus I got ban for 10 years without any reason i was just standing in lobby and i got ban in ban reason there is no reason for my ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ornate wagon.

[rigid light]

Why does 90 fps not work properly on iPhone 13 Pro Max ?

Is it a glitch

[dawn timber]

I could not link it to a phone number linked to the email and Facebook. I want to delete Facebook because it has been hacked and the hacker entered my account and started to change my personal profile, such as name and clan..etc.
I want to talk to someone who deletes Facebook from my account in a game

I need help please as soon as possible

[carmine sparrow]

I got ban for 10 years i was playing room with my friends and i got ban there is no reason for my ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @carmine sparrow.

[twilit rune]

I am not able to open that video reviewing center. . .

when I click on it

it's just all black

[hollow heath]

Ace dominator lobby only 15 alive

[sly plinth]

be careful , theres a lot of scammers these days 🙂

[lament dagger]

Ik

[feral forge]

Hello, @twilit rune. Can you please include your player information in #1020042114177970176?

[twilit rune]

thank you roomie 🫂

[atomic raven]

This is wrong. It's showing with UC when you choose with RP 🤔

[feral forge]

Feel free to create a post in #996546243859853424 regarding this in compliance with the channel’s pinned instructions.

[heavy flower]

what is clout level and how to reach level 1

[feral forge]

You may refer to this:

[solemn moon]

I send my friends invitations to play and they have the new version that came out but they play together but it won't let me enter the lobby with them even though I reinstalled it still doesn't work @polar marsh

[winged palm]

resource corrupted please try again how to fix

[solemn moon]

new update new glitch

[stray moat]

hows the new update？

[winged palm]

is there any mod ???

need help

[stray moat]

message me

[winged palm]

@feral forge resource corrupted please try again how to fix

[bleak crown]

help me, what should I do with this?

[true olive]

Please fix the sound , after the update, footsteps outdoors can’t be heard even if the enemy on the right side you hear footsteps in front which is confusing also the vehicle sound disappears when driving…

[calm prawn]

theres a bug going around where sometimes it says we cant play with our friends bc we are under observation. ik im not under observation bc i can still play ranked squads i just cant invite any of my friends this needs to be fixed please!! we have scrims we need to play in and i cant play bc of this bug.

[rose eagle]

My resource pack isn’t download i got many time resource corrupted error when i download the ( CLASSIC GRAPHIC PACK ) anyone can help me here .

This happened

[vital plume]

Hey a friend of mine has an account with UC ban, and he would like to know how much does he owe. It’s that possible ?

[fringe mountain]

I forgot my email ( maybe its not even my email ) and i never saw that email before cuz i was connected with twitter. I would really appreciated if anyone helps me.

[glacial wind]

Hey how do you get pubg mobile music?

[pure sleet]

@lime juniper can i talk to you please?

@static sleet i need help, asap!! Can we talk?

Any <@&481161015728406538> please?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pure sleet. Remember to read through #faq before asking questions in the support channels.

[pure sleet]

@celest shadow i really need help, the faq isn't gonna help me

[celest shadow]

Please perform a routine repair from the login menu or reinstall the game.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @winged palm. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[celest shadow]

You may use #pubg-mobile for conversations.

[opal edge]

I want to cancel the third link, can anyone help me?

[celest shadow]

Please provide a screenshot that is in English.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @true olive. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[pure sleet]

Ah sorry i didn't read your message correctly, i got banned 10 years but i wasn't using anything illegal.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @pure sleet.

[celest shadow]

Please refer to this support article for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[celest shadow]

Please perform a routine repair from the login menu. If the issue persists, you can submit a report in #996546243859853424 in compliance with the channel’s pinned instructions.

[celest shadow]

Unfortunately, no. He needs to figure out how much UC he had purchased illegally on his own.

[celest shadow]

How can we help you regarding this?

[celest shadow]

You can find songs by PUBG MOBILE on YouTube or Spotify.

[glacial wind]

How do you obtain records to play in the game lobby?

[celest shadow]

In-game songs can be obtained via events.

[modest ermine]

hello anybody help me here?

@celest shadow

you can help me?

any moderator

help me?

saffety observation for no reasons every day get

[fringe mountain]

Idk would you mind if i send you picture of it? Cuz i cant even put my phone number in it too it says incorrect i tried it multiple times and still it didnt work?

[jade nest]

The crate coupons are unusable

[maiden fog]

fix this issiu

[void berry]

Do you know the Facebook event of the middle east partner ?@celest shadow

[mossy patrol]

@celest shadow Brother, I want your help to unlink my Facebook account..because I want to link it to another account

@feral forge
, I want your help to unlink my Facebook account..because I want to link it to another account

[celest shadow]

Please refer to this support article for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[celest shadow]

Please contact the customer service if you have an issue with your account. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Thank you, feel free to include your details in #1020133325458911253.

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[celest shadow]

Unfortunately, no. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

One social media account which is currently not logged in, and which has been linked for 21 days or longer, can be unlinked if a total of two social media accounts are linked. The unlink request takes effect 7 days later, provided that you have not attempted to log in with the unlinked social media account during this period.

[mossy patrol]

@celest shadow I know that..now I have a new and strong account...my main account is linked by Facebook...I want to unlink it and I don't want to wait...I can give you all the information...to prove to you that I am the owner of the account...I just don't want to wait21 yo

[night cloak]

Who do i contact for hacked account recovery? @celest shadow

[marsh hemlock]

Hello , somebody hacked my email and opened my pubg account today and changed the email , i still have others social links , anybody can help here? @celest shadow

[celest shadow]

You have to follow the procedure.

[celest shadow]

You can contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[marsh hemlock]

How to contact the customer service ? I have all the informations need to delete that strange mail how i can contact them? @celest shadow

[regal brook]

Why cant i play with a friend of mine it says he hasnt done the update even tho he did

@celest shadow

[celest shadow]

You may refer to subpoint 5.4 in #faq for instructions.

[regal brook]

[celest shadow]

Please make sure that he has downloaded the latest patches as well. This is automatically done when logging into the game. If he did not receive any, please ask him to perform a routine repair or restart the game and his device.

[regal brook]

You mean resources?

[celest shadow]

No, not the in-game resources.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @onyx briar. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[regal brook]

Which ones then

[celest shadow]

Download for patches are automatically done when logging into the game, before the loading screen.

[regal brook]

How can someone tell if they are done

[spring jetty]

Hi i need help with my email linked to my account

Hello??

@celest shadow

@regal brook

[wooden briar]

What's the purpose of this if we can't open it ?

[spring jetty]

No one replay

[celest shadow]

They can check their game version in the main menu or in-game.

[celest shadow]

How can we help you?

[spring jetty]

I need to link my number on my account

[celest shadow]

Please include information about your numeric user identification, server, device, network and country in #1020133325458911253.

[spring jetty]

And it tells me i should login by the email

And i forgot that email

So i need help

[kind obsidian]

Hello, My account is not getting rank in popularity Prestige ranking, is that normal??

[abstract shoal]

Hello I want to report a hacker.

[celest shadow]

You should remember your own linked e-mail address. If you have forgotten it, try searching for the keyword PUBG MOBILE in your Gmail.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @abstract shoal. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[spring jetty]

I lost my gmail i dont remember it i can proof to u its my account

[storm flume]

Please contact the customer service for further assistance, @spring jetty. Refer to subpoint 5.4 in #faq for further information.

[spring jetty]

If u can give me the email i can recover my gmail

@celest shadow

[kind obsidian]

@celest shadow

[celest shadow]

Please be advised that the moderators of the Discord server are not affiliated with the in-game customer service and are unable to assist with account-related issues, other than to direct you to contact the in-game customer service.

[celest shadow]

Can you provide a screenshot?

[hasty fjord]

Pubg mobile hacks a lot of Noosa map and there are video clips on it

They hired me for a job to build hacks in the same position, so the game becomes clean

There are videos against hackers and you didn't find them, why? ...

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @hasty fjord. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[hasty fjord]

Do you want to post on YouTube?

Through the game channel you did not work

There is manipulation by you, why?

I need a response from the company

[thin granite]

Any <@&481161015728406538> can help?

[cyan citrus]

If you do not have secondary verification enabled, try to enable the secondary verification and logout from all the devices from your basic settings of the game, @thin granite. After that, the unauthorized user will not be able to access your account and you can remove the social media account. For further assistance with compromised accounts, please reach out to the customer service in-game.

[elder blade]

#questions

Hello

What’s problem?

[storm flume]

Please contact the customer service for further assistance, @elder blade. Refer to subpoint 5.4 in #faq for further information.

[elder blade]

There isn’t my problem

#questions

I can’t contact with customer service

[feral forge]

Please be advised that only the in-game customer service can assist players with purchase and account related issues, we are unable to assist you with such regards here on Discord.

[night cloak]

hi
i have a problem with sending popularity with UC
it keeps sending me parameter error
what is this error
how can be fixed?

[cyan citrus]

Please try to perform a routine repair of the game from login menu and try again.

[pearl sparrow]

Ok

[cyan citrus]

Please try to perform a routine repair of the game from login menu. If the issue persists, reach out to the customer service in-game for further assistance or submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

I don't have information in this regard, @pearl sparrow.

[winged palm]

My resource pack isn’t download i got many time resource corrupted error when i download the ( CLASSIC GRAPHIC PACK ) anyone can help me here .

[cyan citrus]

Please try to perform a routine repair of the game from login menu and make sure that you are using stable internet connection, @winged palm. If the issue persists, please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[autumn kiln]

Hello! I did not receive a reward for the PMWI 2022 SHARED VIEWING event, a shirt was promised as the last reward, but they didn’t give it to me, I already contacted support, I was told that I would be sent on September 16, but nothing

[cyan citrus]

Did you get a response from the customer service, @autumn kiln?

[autumn kiln]

Yes

they said that they would send an award on September 16, but it’s not there

[cyan citrus]

When did you last time contact them, @autumn kiln?

[timber sequoia]

Hello, I have a problem with losing my account a year ago and I tried all ways to recover it and I could not

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with account related issues, @timber sequoia.

[autumn kiln]

I don't remember, but about a month ago

[timber sequoia]

I contacted them but there is no response from anyone + I use the Arabic version

[autumn kiln]

and they also gave me a box coupon that appeared today, but I can’t use it

[cyan citrus]

Please try to reach out to the customer service again and let them know that you did not receive the item. You may also attach a screenshot of their last response as reference.

[cyan citrus]

Could you share a video recording of it?

[timber sequoia]

@cyan citrus

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently. As we only provide community support through this platform, we unfortunately cannot help you with such account related issues.

[autumn kiln]

take a video that I didn't receive the item and send it to you? maybe screenshots?

my phone does not support video recording

[cyan citrus]

This issue has already been reported in #1020133325458911253. You may provide your player details there.

[timber sequoia]

How much time

[cyan citrus]

We cannot provide a reasonable time span as we are not affiliated with them, @timber sequoia. They will get back to you as soon as they can.

[autumn kiln]

I wrote, and what to do next?

and how long to wait?

[ornate creek]

If its okay to Add Customization for Crosshair. Some times those colours are getting out of focus, while playing.

[cyan citrus]

Wait patiently. Also, make sure that you include all the following player details:

▫️ Numeric User Identification
▫️ Server
▫️ Device
▫️ Network
▫️ Country.

[cyan citrus]

No information in this regard.

[cyan citrus]

Could you please elaborate or share a video recording?

[ornate creek]

@cyan citrus The crosshair colour need a manual Customization like in New State.

[ornate creek]

Some time, while aim tranfer the crosshair colour is not shows great visibility in dark and bright places.

[cyan citrus]

If you have a video recording of what you are referring to, please feel free to share it here, @ornate creek. You can still customize your crosshair color and style through your game Settings > Crosshair.

[autumn kiln]

I did everything, and it's okay if I didn't write network because I didn't understand what was needed.

[vernal frigate]

can i report a player to this discord too?
If can i want to report a toxic player

[cyan citrus]

Network refers to Wi-Fi or Cellular network, @autumn kiln. You should mention the one you are using to play the game.

[cyan citrus]

Please report such behavior directly through in-game using the built-in report feature or the customer service.

[vernal frigate]

okay thx, already reported

[earnest thicket]

My account has been hacked, I need help

[autumn kiln]

Is it the name of my WI-FI?

[cyan citrus]

Just the network type, either Wi-Fi or Cellular.

[storm flume]

Please contact the customer service for further assistance, @earnest thicket. Refer to subpoint 5.4 in #faq for further information.

[autumn kiln]

ah, got it, sorry

[cyan citrus]

No problem.

[ornate creek]

I really want to screen recorder it, but my device can't handle screen recorder while playing PUBG. A (New Update Issue)

[earnest thicket]

what should i do my account has been hacked

[cyan citrus]

You may provide your feedback about the game through the #996458713126797405 channel in compliance with the channel's guidelines.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[ornate creek]

Sorry 😔

[autumn kiln]

Fine?

[cyan citrus]

It should be.

[autumn kiln]

I took screenshots instead of videos.

All?

[cyan citrus]

However, this post covers issue with the PMWI Crate Coupons, @autumn kiln. For the issue with the t-shirt that you did not receive, please try to contact the customer service in-game first.

[autumn kiln]

._.

[autumn kiln]

What if I can't write a problem? the bot writes, it offers other problems, I say that it does not fit and writes that the conversation is over

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @autumn kiln. This is to save extra resources and time due to enormous number of requests every day. Please try to select the available options and do not skip all of them or the conversation may end up being closed.

[autumn kiln]

yes, it was, but what exactly is the problem?

[earnest thicket]

They didn't answer me and I can't login to my account since 9/16/2022

[autumn kiln]

which section?

[cyan citrus]

This is not something we can help you with through the community. A delayed response from customer service can expected due to enormous number of requests every day.

[autumn kiln]

which problem to choose?

[earnest thicket]

But I'm afraid it's too late and the hacker cancels all link accounts

[cyan citrus]

You may select one of the available options in customer service FAQ. We unfortunately cannot help you any further in this regard.

[cyan citrus]

Again, this is not something we can help you with. Also, be advised that your account security is your own responsibility. Please continue with the customer service.

[autumn kiln]

which one, I can't find it

[cyan citrus]

Sadly, I don't have further information in this regard.

[autumn kiln]

[cyan citrus]

Also, you did contact the customer service before, so you may need to follow the same steps as before.

[prime fiber]

Hello, my account was banned for a false reason: making changes to the game code or data . I have never used any forbidden resources, I really hope for your help.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prime fiber.

[gray summit]

Please fix this

[night cloak]

Why cant i use my PMWL coupons @cyan citrus

[solid plume]

hi , I need help, I can't access my old acc, linked to facebook, the resources are broken? , please help me

[thin granite]

Hello, I there a way to unlink email or phone number from account?

[autumn kiln]

Hello! Is it possible to cancel a support conversation in PUBG?

[cyan citrus]

This issue has already been reported and will be reviewed by the community manager soon. You may provide your player details in #1020133325458911253.

[cyan citrus]

Sadly, there is no option to manually cancel that you have opened.

[cyan citrus]

You can change your linked e-mail and phone number, but you cannot remove them.

[cyan citrus]

Please add more details about the issue you are facing.

[thin granite]

Thats sad 😦

[cyan citrus]

Could you please elaborate?

[autumn kiln]

I just made a mistake and no one has answered for an hour

[cyan citrus]

They will answer you in due time, @autumn kiln. Please wait patiently. Meanwhile, you may send the required details about your issue.

[solid plume]

I played for a few years and I had an account with a lot of progress, and many skins, then I didn't play for a while, now I want to log in but when I log in with my facebook account where my progress was, it tells me to create another new account, how can I restore the old account?

[cyan citrus]

Did you have any other login method connected with the same PUBG MOBILE account, @solid plume?