questions

[green agate]

The in-game customer service center are the only ones that can help you.

[night cloak]

I can't write, but the robot writes in front of me and ends the conversation by stating that he can't help.

[vague sphinx]

Hello good morning, we received an invitation after playing the final of all talent, this invitation would be to play pmco or pmnc, but it keeps giving me an error when I try to finalize the registration since yesterday, it's giving this e

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @twin beacon.

[quartz timber]

Hi

Why bro not to post

[cyan citrus]

Please do not advertise external sources in the server, @night cloak. It is against the #735483472432594994.

[night cloak]

Ok ok got it

[quartz latch]

Today tecent contact me for helping my about stealing account after 20 min I understand is other scam..... How !!! Why how terrible is this world

[elder harness]

Is it possible to retrieve a account in the game that has been opened on a Facebook account that has been shuted down

[neon stirrup]

Hlo

I have a problem

[uncut ravine]

I have a problem too

[neon stirrup]

I need assistance

[uncut ravine]

This man (ID and nickname on the screenshot) cut me down with my teammate after we killed the boss in Metro Royal mode. I lost quite a decent amount of money on equipment in this raid and I am very uncomfortable that I had to face this. I want to punish him somehow, as I don't really believe in the in-game complaint system of attacking teammates. My teammate is the same opinion. Thank you very much ❤

[quartz latch]

Guys I don't know but all is strange take really focus,scam everywhere

[uncut ravine]

I also want to add that he carried my teammate on his shoulders so that he wouldn't get another ban. I hope for understanding, support and response.

[feral forge]

Please report the player using the in-game report feature as we are unable to assist you in such regards through the community team in any way.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @neon stirrup. Remember to read through #faq before asking questions in the support channels.

[neon stirrup]

My sharp shooter achievement is not counting

[uncut ravine]

Roger. Thanks for the reply at least)

[neon stirrup]

I need assistance

[pale locust]

Hey nadia

@feral forge

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues. If someone unknown approach you anywhere else offering you that they can help you with such issues, they are scammers who are trying to steal your login credentials and your account.

[neon stirrup]

@feral forge i need your help

My sharp shooter achievement is not counting

Why

[quartz latch]

Onestly I don't know how take back my account. Is amazing account but from 6 October got hacked

[feral forge]

If the Facebook account is your only login method linked to your game account, your only option is to contact the Facebook support for further assistance to recover your access to it.

[feral forge]

Can you please provide us screenshots of your detailed statistics from your career results?

[feral forge]

Hello. How can we assist you?

[pale locust]

Please do not beg or ask for anything there.
If you need help ask that.

[pale locust]

Last conversation @feral forge

[neon stirrup]

@feral forge see

@feral forge

@feral forge help me

[feral forge]

The message was deleted. Please remember to use #discord next time for matters related to the server.

[pale locust]

Thanks 👍

[feral forge]

Please provide us screenshots of your detailed statistics from your career results.

[night cloak]

uc alamıyorum yardım edebilecek

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

ı have uc problema one faile gibt ? help me

[oak geode]

hello guys what this problem

[cyan citrus]

As mentioned previously, please reach out to the customer service in-game for further assistance with this.

[oak geode]

i'm buy 18k UC

i don't get UC

[compact turret]

Hello guys I am an Avid player and I love the game.
I'm wondering when (Metro Royale) finishes on the 13th of September ,,
when it starts up again will we still have all our armour , weapons , ammo or do we have to start From Scratch?

Kind Regards
A.C

[cyan citrus]

If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game.

For more information regarding this, please refer to the following announcement or reach out to the customer service in-game for further assistance, @oak geode.
#news message.

[sonic skiff]

Hi, I want to apply as a creative and skin designer and work for PUBG

[celest shadow]

You can find and apply for jobs at https://careers.tencent.com.

[sonic skiff]

Ok

[neon stirrup]

@feral forge

[feral forge]

Can you click into the matches, then click on detailed statistics and provide us the screenshot?

[storm flume]

Please do not use languages other than English, @hearty galleon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hearty galleon]

Why i am not a pacifist? But i done all need things: i don.t kill someone, i don.t damage anybody i became the winner and don.t became a pacifist

[feral forge]

Everything from your inventory will reset, only the level will remain.

[neon stirrup]

@feral forge

[feral forge]

There is tier requirement for this achievement, you can only complete it in Ranked Classic matches.

[neon stirrup]

@feral forge ??

[hearty galleon]

Why i am not a pacifist? But i done all need things: i don.t kill someone, i don.t damage anybody i became the winner and don.t became a pacifist?

[feral forge]

It could be that your shooting distance does not meet the requirements. But, if you believe that it is a bug feel free to submit a report regarding this in #996546243859853424. Make sure to include a video recording when you report an issue.

[hearty galleon]

Hellooooooooo?!

[feral forge]

Please refer to my previous response.

[neon stirrup]

I don't have recording

It is bug give me title @feral forge

[feral forge]

You may need to try again and this time make sure to screen record it, then submit a report regarding this in #996546243859853424 in compliance with the channel pinned instructions.

[neon stirrup]

It is very difficult

I don't have enough time to do this again

I need title

And achievement points

[feral forge]

If you are unable to submit a report using #996546243859853424 in compliance with the channel’s pinned instructions, you will need to contact the in-game customer service for further assistance in this regard instead, as there is nothing much that we can assist you here.

[neon stirrup]

How i post in #996546243859853424 they say a tag is required

[neon stirrup]

@feral forge

[feral forge]

You will need to choose a tag, Experience should fit it.

[night cloak]

Can we transfer our acc from any other pubg version like kr or something ? To pubgm

[cyan citrus]

No, it is not possible, @night cloak.

[night cloak]

So We have to create a new acc?

[cyan citrus]

Correct, @night cloak.

[queen dragon]

Hello, I played a match in which I completed the Royal Fall missions, but they were not completed

[cyan citrus]

Please change your game language to English from the login menu and provide another screenshot of the issue you are facing, @queen dragon.

[gaunt dove]

I have the same Problem, there are many Hackers sniping the good Accounts, i have all the Information but not the date in which the Game is Created caus ethe Hacker turned ok the 2 Factor Authentication and just because i dont know the Date i cant get my Account back.

[queen dragon]

and with S686 it also failed, although all 6 kills were from it

[cyan citrus]

From where did you download the game, @queen dragon?

[queen dragon]

App Store

[cyan citrus]

Please be advised that you will need to provide the customer service with the required information. This is to prove that you are owner of that account. If you do not provide them with the required information, they may not be able to proceed with your request or your request may take longer than usual.

[queen dragon]

Ok

[queen dragon]

I can provide any information

[cyan citrus]

I completed the mission without any issue. Please try to perform a routine repair of the game from login menu and try to complete the missions again. If the issue persists, please make a video recording of completing the mission and submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[queen dragon]

so I write because I'm too lazy to re-execute

[cyan citrus]

We unfortunately will not be able to help you with your issue much if you do not provide a video recording, @queen dragon. You may contact the customer service instead for further in this regard.

[queen dragon]

Ок

[queen dragon]

would this fit?

[soft field]

@cyan citrus hey I reported a issue a month ago regarding the noctum terror set of RP m13 which still hasn't been fixed

[cyan citrus]

Make a video recording that is not cropped or edited.

[cyan citrus]

We did not proceed with your request as you did not provide the required information. When reporting issues, make sure that your report is in compliance with the channel's guidelines.

[soft field]

What do you specifically require so that you can help me with the issue

[cyan citrus]

I opened the previous post again, @soft field. You may provide the required information the moderator has asked along with a video recording of the issue.

#1007477829866356787 message.

[queen dragon]

if you wait for the pubg loading screen, then discord says that the video is too long

[cyan citrus]

You may upload the video to an online service like YouTube and send the link instead, @queen dragon.

[queen dragon]

Ok

[cyan citrus]

This video recording would be fine.

[queen dragon]

Ok, thanks

[cyan citrus]

You are welcome!

[queen dragon]

and what should I do next?

[cyan citrus]

You may submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines, @queen dragon.

[gaunt dove]

Im the Owner of my account, i proved two times and they don’t believe me, i habe Videos on my Pc which i recorded my Screen Playing and still i don’t get back

[cyan citrus]

There is unfortunately nothing we can do to help you with your account through the community, @gaunt dove. The only way to seek help is through the customer service or create a new account to continue playing the game. Please be advised that your account security is your own responsibility and it is your responsibility to take necessary measures to safeguard your account and the login methods.

[oak geode]

I want help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @oak geode. Remember to read through #faq before asking questions in the support channels.

[oak geode]

Dm

[cyan citrus]

State your issue here, @oak geode.

[oak geode]

I don’t get my uc

[cyan citrus]

Please be advised that the only recommended way to make purchases outside the game is through https://www.pubgmobile.com/pay, @oak geode. For further assistance with your issue, you may reach out to the customer service of that payment gateway or customer service in-game.

[oak geode]

Ok

[ornate hull]

@cyan citrus i want help recently i am playing pubg got mic suspended what is this how to resolve this issue

@cyan citrus now i am unable to talk through my mic

[cyan citrus]

Please share a screenshot or video recording of the issue you are facing, @ornate hull.

[ornate hull]

@cyan citrus it happens only once i got the mic suspended msg now i am unable to talk through my mic

[storm flume]

Please contact the customer service for further assistance, @ornate hull. Refer to subpoint 5.4 in #faq for further information.

[ornate hull]

@storm flume but there is not any option to talk about this

@cyan citrus if i login my same account to another device the mic works

[weary axle]

Hello, my account has been blocked. I filed a complaint, they blocked him for one day, then they removed it, and then I asked you a cheater, he said no, and I continued to play with him, you can look at the history of correspondence, I didn’t even speak to him by voice, please reconsider the ban. I have so many difficulties passed the rank rocked just take me block. four plays there it's not my mistake if you play these games four each tub hits against a cheater I always help you always complain about cheaters. I'm waiting for a fair decisionI've been in this game for a long time. I introduce your pubg mobile in Uzbekistan to people through YouTube I have a lot of subscribers this is a good game well it's not my fault that there are a lot of four in the game they don't tell me when to play and I'm a cheater I watched the suspicion I didn’t just have. I threw a complaint to check his k.D was large and the level was small. I love your game I'm waiting for a fair decision

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weary axle.

[jade nest]

Go to the app settings and enable the permission of microphone

[normal dove]

Hello, PUBG Mobile Company, my account has been banned for 10 years without any reason or violating any of the reasons for cheating. It is against to play because I have spent money on my account and it is impossible for me to do any violation. I ask support to manually review my account more than once because I trust the support of the company and they are making a great effort to help PUBG Mobile players. This is my game ID 51404058268 This is my name『 Mahmoûd』 In the game please check my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @normal dove.

[opaque pulsar]

I need pubg mobile vip member form

Where can I get the PUBG MOBILE VIP member form. I wanna apply for it

[sick shale]

Refer to roles section in #735483472432594994 for further information.

[merry vine]

can anyone help me with that i not use any hack or file or anything unlegal i always play safe why get all those ban in same time ? can anyone explain to me ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @merry vine.

[indigo tinsel]

I think there are stupid agents of PUBGM in-game support

really disappointed

[sick shale]

What is the matter?

[gilded lichen]

Please, my acc was stolen .. anyone can help me?

I'm still have access to login but the account is online form another device

[storm flume]

Please contact the customer service for further assistance, @gilded lichen. Refer to subpoint 5.4 in #faq for further information.

[indigo tinsel]

I gave all details that were asked by pubgm customer support but after few days they also asked midasbuy receipt

Now I told them that I haven't purchased from midasbuy but they are so stupid they asked me that same thing again and again

And I told them multiple times that I haven't purchased from midasbuy then how can I have the receipt but the stupid agent doesn't know anything and kept asking me

[coral lark]

DEAR sir My Account Hacked Hacker Ban My Account Butt. I well Recovered All Links Please Unban My account .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coral lark.

[night cloak]

How do u play coumanty matches

@lime juniper

[foggy sierra]

My friend was banned because I was born with things in the subway

[polar marsh]

Please refer to the private message from @polar marsh for further information, @foggy sierra.

[prime narwhal]

Dear Sir My Account Ban I Can't Use Any Cheet And any Third-party App Please Solve My Ishu And Chak It Know. Please I need help Dear Pubg Mobile ...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prime narwhal.

[supple flower]

hello i got banned 10 years even though i am clean can anyone help me with this problem?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @supple flower.

[compact coral]

I am asking for a bug and I do not know that I play with hackers and it was a random income. I hope from a company in Beggy, return my email to Bebji. I love Beggy very much. Thank you. Please understand my position

[somber bane]

Hey, My account got banned for one year for playing with a cheater, i didn't know he was cheating bcz of him i got one year ban, i didn't do anything i never used any kind of cheats if someone else was using how could i know, i spent so much money on my account for two years n now its banned in seconds, if someone was using cheats its not my fault i didn't even know he was using anything, i m a YouTuber i have around 120k subs, i promoted this game so much i spent so much on it, i had every x suit every gun skin max, that's not fair to ban my account bcz i did literally nothing. Please consider this ban decision. 🙏
Account; 5503272901

[polar marsh]

Please refer to the private message from @polar marsh for further information, @somber bane.

[urban agate]

Can i do a ticket or something like this? I got ban 10 years without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @urban agate.

[compact coral]

Hey, My account got banned for one year for playing with a cheater, i didn't know he was cheating bcz of him i got one year ban, i didn't do anything i never used any kind of cheats if someone else was using how could i know, i spent so much money on my account for two years n now its banned in seconds, if someone was using cheats its not my fault i didn't even know he was using anything, i m a subs, i promoted this game so much i spent so much on it, i had every x suit every gun skin max, that's not fair to ban my account bcz i did literally nothing. Please consider this ban decision.
Account;5722949308

[polar marsh]

Please refer to the private message from @polar marsh for further information, @compact coral.

[nimble nexus]

I have purchased the Premium Plus, but I was not able to get the rewards and it appears as if I did not make a purchase, and when I click on the purchase, it tells me that I have purchased once and I do not need it again. What can I do now?!

[acoustic inlet]

hi there , hope any of mod or error 403 look into my case it's really hard that's i can't play the game from 13 aug

my issue is , my account into the game had only 1 link (twitter) and my twitter still with me but the issue i never add email into my twitter i was only getting 2nd verification from phone so my twitter only link with my phone and non email , from 13 aug i can't login into my twitter cuz they require to have email when i try to link email they saying something went wrong ,i contact twitter via email and no answer , i made new account on twitter and type to them on @fading mangosupport and they told me there is problem our team will solve it and from 13aug till now i can't login into my game account , i talk to the support in game and they ask me for bill's 1-3-6 and 12 months and i give them all what they want after chatting with them for 6 days cuz they don't answer fast and so late for answer me they told me we can't help you to link or unlink unless you have access to your account or you talk with us from your account , then why they ask me from the start for everything if they wont going to help me ? it's really so bad costumer serves , hope i find anything here to help me out !

this the pic from twitter when i try to link email to my account

and this twitter support answer

and seems many ppl had same my issue , so in this case how can i login into my account 🙂 weird

[devout ginkgo]

How do i play pubg on pc

[cyan citrus]

We unfortunately cannot help you in this regard through the community as we are not affiliated with the any of the customer service. You may try to contact the Twitter's customer service again. If you do not have access to any of the login methods, you will need to recover access to one of the login methods by contacting the respective customer service of that social media account. Also, we will always recommend you to connect your PUBG MOBILE account with more than one login methods. In case you lose any of them, you won't lose access to your PUBG MOBILE account.

[cyan citrus]

Are you asking about PUBG MOBILE?

[storm flume]

Please contact the customer service for further assistance, @nimble nexus. Refer to subpoint 5.4 in #faq for further information.

[devout ginkgo]

@cyan citrus yes

[cyan citrus]

Please refer to the pinned messages of the #matches for more information.

[cyan citrus]

You may use the Gameloop emulator if you want to play the game on PC: https://www.gameloop.com.

[devout ginkgo]

Thanks,does it have any rules i need to know ?for example if u log in on pc u can’t play for some days etc ?

[cyan citrus]

What do you mean, @devout ginkgo? Could you elaborate?

[devout ginkgo]

Well sometimes pubg has certain rules so in short am asking i can switch playing on mobile and pc and nothing will be affected right?

[cyan citrus]

Yes, you can play on both PC and phone, but you cannot play on both at the same time, @devout ginkgo. Also, emulator players only match with other emulator players.

[devout ginkgo]

Oh nice

[cyan citrus]

This is not something we can help you with through the community and we are not affiliated with the customer service. For any questions meant for the customer service, please ask them directly.

[sweet summit]

Merhabalar.

[storm flume]

Please do not use languages other than English, @sweet summit. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[warped rivet]

report

[feral forge]

Can you elaborate please?

[warped rivet]

i want to report in game player

this dude is ace using hacks.

found him on yt

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, . This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[green agate]

Use these instructions.

[warped rivet]

thanks you

i dont have id or username tho 😭

[green agate]

Use this for YT.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, .

[pale citrus]

I’ve had a Facebook account with pubgm for 4 years. Today, after a while of having it not downloaded, I downloaded and tried signing it. I had to reset my password because supposedly it was incorrect; but now it’s creating a brand new account under my Facebook account. How do I get to my account? Thanks.

[cyan citrus]

Did you have any other login method connected with the same PUBG MOBILE account, @pale citrus?

[pale citrus]

Yes, let me try that

Oh sick it worked that’s crazy. Thanks

[cyan citrus]

Can you check if your Facebook account has been removed from your basic settings of the game, @pale citrus?

[fleet knoll]

Hello There :
I want to file a case in court on PUBG Mobile, please. Is there an e-mail or a lawyer , so I start the procedures?
because i lost my account was ha---cked and i contacted them from 8 month to resorted my account they not want help . i have all details
The customer services want me to contacted them from Hack-----ed account and how i can do if my account hack---ed ?
My social media's got hacked , then i restored them all . then i contacted them for restored they not able to restored
I recorder video for they chat with me from 7 month
they removed my last method login to my hacked account , i contacted them to removed all his social media account and his Phone number but the employee removed my 3th Email and His phone number , so it's not my fault

SO please can anyone help here to have contact with human customer service to restored my account . I bought a lot on my game < Now someone in Turkey take it . and customer services not able to help me to restored my account back i'm the Owner and i have all my receipts from oldest to before my account hacked date : 27-02-2022

The Employee name was : Vaughn A .

[cyan citrus]

Please be advised that your account security is your own responsibility to start with, @fleet knoll. It is your own responsibility to take necessary measures to safeguard your account and the login methods. You should never share your login information with anyone, put a strong password and use two-factor authentication. If your account has been compromised, the only way to seek help is through the customer service. There is unfortunately nothing we can do to help you with compromised accounts and we are not affiliated with the customer service.

[fleet knoll]

I know @cyan citrus Thank you for writing this i know all of this .
but my account's Hacked and he login with my Email then i restored it fast then he linked my Pubg ID with his PhoneNumber then active 2FA so what i can to do Nothing .

i contacted with them to restored my Pubg ID the Employee removed my last method's login .
so how i will contacted them ?

Now i opend new case with them after 7 month to restore my account they told me need 3-6 six month receipt's how if my account hacked date : 27-02-2022 and i have all my receipts from Oldest *( First ) to 17-02-2022

[cyan citrus]

Then please wait patiently for a response from the customer service and continue with them instead, @fleet knoll. Again, the only way to seek help for such account related issues is through the customer service. We only provide community support through this platform and we are not affiliated with the customer service.

[fleet knoll]

They told me now " we would like to inform you that some of the details are mismatching with the account .

Sure , if they not able to help me please anyone know location for Pubg Mobile ? so i will contact Lawyer in order to file a case to get my account back

[cyan citrus]

Please be advised that you will need to provide the customer service with the required information to prove that you are owner of that account, @fleet knoll. If any information is missing or invalid, they may not be able to proceed with your request or the process may take longer than usual. We unfortunately will not be able to help you with your issue any further through the community. Please continue with the customer service.

[fleet knoll]

@cyan citrus Really Thank you for reply ♥

[cyan citrus]

You are welcome!

[thick yew]

When is the patch notes coming @everyone

[cyan citrus]

Please keep an eye on #news for future announcements regarding the upcoming update, @thick yew.

[thick yew]

Really not helpful 🙄

[cyan citrus]

We unfortunately do not have a release date for the patch notes or the upcoming update yet, @thick yew.

[thick yew]

It has been sent to content creators. Don’t lie

[cyan citrus]

There is no official announcement regarding this, @thick yew. As mentioned previously, please keep an eye on #news. When patch notes are available, they will be announced in #news.

[robust mortar]

We ranked #2 in all talent In NA. And I got a email saying we can enter pmco and to go to the link. But the link doesn’t work and I have only till the 18th to submit my team info. I need help

I am@able to go to English and put my info down and submit but then it also says the same thing”network error, please try logging in again”

[lucid shuttle]

Dear Pubg Mobile team My account Has Been Hacked Butt Hacker Use Cheet My Account Hass Been Ban for 10 years please My account Is Very Expensive And I will investment Money Please Help And Unban My Account . thanks 🙏 ... I'm waiting for your response..😭🙏🙏

[cyan citrus]

Please try to perform a routine repair of the game from login menu and reset your device network settings, @robust mortar. If the issue persists, please reach out to the customer service in-game for further assistance or submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lucid shuttle.

[celest vigil]

Hello sor

My name is munawar khan

my brother Was playing pubg he saw a fake website giving collect beats of collecting some uses his by mistakely has entered his all information and it and due to this the hackers has changed his password and recovering mobile number and email due to this he is unable to connect in game and he is only have one account in which he is signed in no other link account so pubg to help me with it so my brother can play pubg easily

[cyan citrus]

Please be advised that your account security is your own responsibility to start with, @celest vigil. It is your own responsibility to take necessary measures to safeguard your account and the login methods. You should never share your login information with anyone, put a strong password and use two-factor authentication.

For further assistance with compromised or stolen accounts, please reach out to the customer service of your social media accounts and customer service in-game.

[storm flume]

Please contact the customer service for further assistance, @celest vigil. Refer to subpoint 5.4 in #faq for further information.

[celest vigil]

See problem is that the hackers have completed change the verification code on the mobile number due to this I am unable to get verification code I want to just change my verification mobile number

[cyan citrus]

There is unfortunately nothing we can do to help you with compromised or stolen accounts through the community, @celest vigil. As mentioned previously, please reach out to the customer service in-game for further assistance.

[robust mortar]

It did not wokr. I will try customer service

[storm flume]

Please do not use languages other than English, @dark girder. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dark girder]

I'm ready at 120 Hz and in the game it only supports 90 fps

[cyan citrus]

What is the device you are using, @dark girder?

[dark girder]

Red magic 7sPro

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @dark girder.

[storm flume]

Please do not use languages other than English, @dark girder. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dark girder]

Will my device update 90 frames after filling out the form?

[cyan citrus]

We cannot say anything in this regard, @dark girder. You will need to wait patiently.

[narrow shoal]

Dear Sir My PuBg Mobile Account Is Hack Butt Hacker Use Cheet and My Account Is Ban For 10 year Please Un Ban My account and Please Reply Pubg Mobile And Customer Support service please Reply I'm Waiting For Response 🙏🙏🙏

[polar marsh]

Please refer to the private message from @polar marsh for further information, @narrow shoal.

[supple stag]

Hello! There is no full 90 fps in PUBG Mobile on iPhone 13 Pro Max. There is a 90 frames per second setup in the graph. But there is actually no 90 fps, in which update will this be fixed? How long to wait? (There was such a problem before, how did it happen that it appeared again?)

[strange wasp]

I fall in a trap on facebook link. someone got access of my account by thoe a facebook account. Please help me by remove it

[cyan citrus]

Which of your social media account is compromised, @strange wasp?

[strange wasp]

Gmail & Email . but the hacker Link the facebook

[cyan citrus]

Do you have a phone number linked to the account, @strange wasp?

[strange wasp]

No

need to remove this facebook, i don't know who did this. i was collecting some points on facebook and i think from there i fall in hacker's trap

[cyan citrus]

To start with, try to link a phone number and enable secondary verification, @strange wasp. After that, you can logout from all the devices from your basic settings of the game and remove the unauthorized account. For further assistance with compromised accounts, please reach out to the customer service in-game.

[lime crow]

@cyan citrus hello

my account banned by mistake for 30d

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lime crow.

[strange wasp]

always a bot is answering customer service in-game

[floral depot]

I accidentally changed the server, and now I can't change it back to Europe, and waiting 60 days is a lot

[celest shadow]

Please try the solution that @cyan citrus has provided you first.

[floral depot]

help me,please

[strange wasp]

ok

[feral forge]

Your only option is to wait for the cooldown end before you can change your server again, please be careful next time.

[floral depot]

thanks, well, then you can safely delete the pubg

[night cloak]

@cyan citrus do you know why I'm not getting a verification code to change my email, it says request completed but i never received the code, tried so many times but still the same problem

[cyan citrus]

Make sure that you are using the correct e-mail to check for the verification code, @night cloak. Also, try to check your spam folder. If the issue persists, try to change your password instead, try again at another time or reach out to the customer service in-game for further assistance.

[night cloak]

I've done everything you said, multiple times, nothings working, thanks anyway

[frank matrix]

Hello bro

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frank matrix. Remember to read through #faq before asking questions in the support channels.

[frank matrix]

Bro I need some Discord servers which host T3 scrims in pubg mobile global Acutally my team want to pratice in global

Help me brp

😔

[celest shadow]

You may browse #matches and #tournaments.

[supple stag]

@cyan citrus Please answer my question)

[stray flicker]

My account has been hacked and all links have been removed and i've all the information needed by technical support, but i tried with the game’s technical support and they did not provide anything useful every time, please help.

[feral forge]

If you do not have access to any of the login methods linked to your game account, the in-game customer service is unfortunately will not be able to assist you.

[stray flicker]

What do ineed to do to get my account back?

[feral forge]

Before contacting the in-game customer service, you will have to make sure that you have access to at least one of the linked login method to your game account, then you can request the customer service to unlink unwanted login methods by the unauthorized person. But, if you do not have any access to your game account at all, there is nothing that can be done. You may need to create a new account to play the game.

[stray flicker]

Even if i own all the payment statements and invoices?

[feral forge]

The in-game customer service can only provide assistance to unlink login methods that you no longer have access to or linked account that does not belongs to you. If you do not have any access to your game account at all, there is nothing much that the in-game customer service can do to assist you.

[stray flicker]

Thanks for caring

[glossy horizon]

how to solve this??can anyone explain pls..

[feral forge]

We mainly provide community support only for the mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[lyric flame]

anybody knows whats the problem?

i cant login to my account

[kind hill]

hello, I need help with unbinding VK, if I contact through the game, then the bot cannot help me

[cyan citrus]

Please mention the device you are using, your login method and your country.

[cyan citrus]

What is the issue you are facing when trying to remove the social media account?

[lament dagger]

Hello everyone, the email i have linked to my pubg account is permanently deleted and i can't do anything to change the linked email. can someone help?

[storm flume]

Please contact the customer service for further assistance, @lament dagger. Refer to subpoint 5.4 in #faq for further information.

[turbid mural]

Hey, I swallowed an unfair year-long ban. I want to lift the ban or ease the ban ID 5236722132 my name is Ęłm̀äɳśy

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @turbid mural.

[kind hill]

I have 2 bindings VK and mail. but the mail was lost due to the new phone

[gaunt dove]

I have no longer acces to my Acc because the Hacker linked his Phone number and turned on the 2 Factor Authentication, the Support doesn’t do good job, even if i have all proves

[gaunt dove]

What is with the Money we spent to the Game? Omg just stop Playing this Game or inly Install it and dont spend money!!!!!

[gaunt dove]

You know exactly there are many Hackers sniping good accounts and you dont care about it, there are many Games and if your game got hacked you will get back 100 % but not Pubg Accounts

[gaunt dove]

I dont know what to do anymore but im going tothe Police and teport that my account got hacked or i contact my Legal Protection because im 100 % i have rights!!!!

[gaunt dove]

If i dont get my Account back i want my Money back, Game or Money!!!

[cyan citrus]

If your linked e-mail is lost, why do you want to remove the VK account?

[feral forge]

As per the terms of service of PUBG MOBILE, it is written very clearly that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account, @gaunt dove.

[gaunt dove]

How i have to Secure my Account when a Hacker Links his Phone number and turns on the 2 Factor Authentication? Lol, there are easy ways to hack Twitter Accounts and change Phone numbers and you have a 100K Accounts!!

[feral forge]

If your Twitter account has been compromised, you should contact the Twitter support to recover it. Please remember that you should always be vigilant, do not click on any suspicious scam links and websites, especially for those which ask for your login credentials.

[gaunt dove]

I Contacted Twitter but the Hacker changed the Birthday on my Twitter and im still waiting of my Twitter Acc .

Imagine, the hacker has unlinked my Twitter

@feral forge and there are many easy ways to recover Accounts but you just dont want to..!

[feral forge]

Please be advised that we are only volunteers to moderate this Discord server, we are not affiliated with the in-game customer service and are unable to assist with players with account related issues through the community team in any way.

[gaunt dove]

Ok, i will try to Login with my Email and see what happens.!

[gaunt dove]

So i receive this message and i have to try with the „log in via confirmation code“ when i click on Loging it sends a Code on the Hackers Number

[gaunt dove]

@feral forge this i makes me really Crazy..!

@feral forge how do i know when my Game created if i cant loggin? I have all Proves only not the Date wich the Game created and thatswhy i dont get recovered my game back!!!

[feral forge]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements. (This method only works when you have linked a login method to your game account on the very first day you created your game account)

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Appstore or Google Play Store.

[gaunt dove]

I have my Firstever linked Solial Media WeChat but there is no Date, it shows only that i Connected to the PUBG Mobile, its not the same Created Date with the Downloaded Date of the PUBG Mobile, i have it, a Created Account counts only Lvl6+, !!!

[hazy ocean]

I lost access to my account, what should I do?

@feral forge

[gaunt dove]

And I have a lot of bills that I have paid but still dont Help, i can send all to the in Game Support but it does not Help..!

[storm flume]

Please contact the customer service for further assistance, @hazy ocean. Refer to subpoint 5.4 in #faq for further information.

[hollow berry]

Hello guys, im trying to login into my old account but it says its locked due to suspicious activity and i need to verify it using the verification code sent to my email, but im not receiving any email with verification code, I tried contacting support using in game channels, and I even emailed the support team.. they gave me an automated reply to refer to in game support which isnt really helpful, im trying to contact an actual support person who can help out 😦

[hazy ocean]

Where is the help button? give tutorial how to do it @feral forge

[gaunt dove]

Go to the Setting in game and Search Help Support

[hazy ocean]

okay I will try

[storm flume]

Please do not use languages other than English, @faint lintel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[faint lintel]

I opened Elite pass but I couldn't get bugi vugi dance

[junior grove]

hi, i downloaded the game but the outfits won't download, my network is completely fine, ms is stable 20 and i've done a speed test, clearly there is an issue with the game, can anyone help? also my storage isn't full

[cyan citrus]

That perk is only available if you purchase the Elite Pass Plus.

[oak schooner]

Hello

[cyan citrus]

Please share a video recording of the issue you are facing.

[cyan citrus]

Hello! How may we help you?

[oak schooner]

How i can find redeem codes free

[junior grove]

i cannot send i dont have nitro, do you not understand i just cannot download the outfits

any of them, even gun skins and other skins

[cyan citrus]

You can upload files of up to 100 MB in this server, @junior grove.

[junior grove]

it doesnt let me

i'm sure other people faced the same issue and you know what i mean

[oak schooner]

??

[cyan citrus]

You may upload it to an online service like YouTube and send the link of the video instead.

[junior grove]

everytime i ask for help you do this

all of this useless procedure

fine ill upload the video

[cyan citrus]

You may keep an eye on official social media handles of the game.

[junior grove]

@cyan citrus

ill send screenshots look

it keeps doing this forever

[cyan citrus]

Also, please send a screenshot of the resource management center, @junior grove.

[junior grove]

where is it

[cyan citrus]

You can find this option in the main menu, @junior grove. Tap on that and send a screenshot of your download progress.

Your download speed is low, so it will take a while to download the resources, @junior grove. You may need to switch to a different internet connection.

[junior grove]

i just told you my ms is 20

[cyan citrus]

Download speed is not related to your in-game latency, @junior grove. You can have a good in-game latency even with an average or low download speed. According to the screenshot you provided before, your download speed was around 140 KB per second, so it will take a while to download the resources on that download speed.

[junior grove]

i got 1000 kbps

it was low in ss but i got 1k

[cyan citrus]

Please wait patiently until the resources are downloaded, @junior grove. If the issue persists, please try to perform a routine repair of the game from login menu and see if it will make any difference.

[night cloak]

I was hacked, scammer linked his phone number and turn on the secondary verification

[brisk coyote]

Can you please add 360p resolution option in pubgm 2.2 update please we need it for low devices

[night cloak]

Support in game do not answer me

[brisk coyote]

game support is automatic replies its not human

<@&481161015728406538> please help

[night cloak]

I know

I thought I had to wait

[brisk coyote]

i play in gameloop my PC i5 3rd gen and my game lag because pubgm patched 144p, 240p resolution system / they should add option for low spec users to play without lag 240p is best no lag but orignal resolution is 720p and game lag highly on 720p

[night cloak]

PUBG really needs this

[brisk coyote]

your account haqkd >? lol : hope support staff can help

[night cloak]

<@&481161015728406538> I was hacked, scammer linked his phone number and turn on the secondary verification

Secondary verification is an item for hacking

[brisk coyote]

do u have proofs that you own that account like screen shot?

[night cloak]

I know passwords for all links

At first

And

[brisk coyote]

Pubg please add this option for low devices

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @brisk coyote.

https://www.gameloop.com/.

[brisk coyote]

but u need to add 360p resolution option in game

[night cloak]

I was hacked, scammer linked his phone number and turn on the secondary verification

Arab xD)

Google Translated

xD

<@&481161015728406538> I was hacked, scammer linked his phone number and turn on the secondary verification

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @green pine and @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lyric flame]

1+ 10pro, google account, iran. iran is a prohibited country but i never had an issue playing with vpn

[cyan citrus]

VPN usage is not recommended as it may put your account at risk of getting suspended, @lyric flame. We also cannot help you much if the game is not available in your region. Try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3 and see if it will make any difference.

[brisk coyote]

sir please fix my lag issue how to enable potato blur graphics

[night cloak]

Where I can find the Russian Support? <@&481161015728406538>

[green agate]

https://discord.gg/pubgmobileru

@night cloak You should be able to find people that speak your language in here.

[hollow light]

Hello, I want the preparations to receive official region!

[frail belfry]

When is the next chapter of metro

[torn marlin]

My acount was banned 10 yaers because someone hacked my account and i want know if someone can help me this is my id 51322410511

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torn marlin.

[feral forge]

Do you have any evidence?

What kind of screen recording??

Do you have any screenshots of DM conversations?

Do you have more screenshots about the conversation?

You will also need to provide us a screenshot of the user’s floating profile and their DUID.

Do you have the DUID of the user?

[storm flume]

Refer to https://dis.gd/findmyid or the following steps for instructions on how to acquire user identifications, @night cloak:

Desktop & Web

:white_small_square: Enable the Developer Mode under Advanced in the Discord settings.
:white_small_square: Right-click on a username or profile, and select Copy ID.

Android

:white_small_square: Enable the Developer Mode under Behavior - CHAT BEHAVIOR in the Discord settings.
:white_small_square: Press and hold on a profile picture in a channel or private conversation, scroll down, and select Copy ID under DEVELOPER MODE.

iOS

:white_small_square: Enable the Developer Mode under Appearance - ADVANCED in the Discord settings.
:white_small_square: Tap on a profile picture, press the three-dotted menu located in the top-right corner, and select Copy ID.

[feral forge]

You will need to provide us the user’s DUID.

Click on the three dots from the user’s floating profile.

Invalid user IDs.

This is the message ID, not DUID.

[storm flume]

Please avoid going off-topic, @prime depot @night cloak. You may have unrelated conversations in #chat.

[feral forge]

This user has been permanently suspended from the server. For the other account, there is not enough evidence, if you have more in the future, please use #discord instead.

Also, please report cheaters using the report feature via the player’s basic information section of their profile as this is the most efficiency way, @night cloak.

Is your have any matters related to this Discord please use #discord instead, as this channel is only reserved for support related to the game.

[night cloak]

Hello, if I have issues with my account which can't log in because of mobile number verification. Who should I call while I can't find any help from the game help bot?

[sharp crater]

Is it possible to fix this issue

https://discord.com/channels/393088095840370689/1002553981429616711

I can’t use this pet and I spent a lot of money to get it

[junior grove]

@cyan citrus

is it good now

[vague sphinx]

hello, ok, we played the final of all talent and we received the invitation to play pmco or pmnc, but on the website of "network error please reconnect again I talked to the SAC for the game they asked me to

talk to you on discord

Please help me my team has until the 18/09 to register

[fiery cedar]

Pubg Mobile Next Update Date?

[wraith hornet]

hello, I can’t log into my account, when I enter my mail, phone number and password, a login error occurs, the code does not come to my phone or email

[celest verge]

@celest shadow
What date was we suppose to receive the PMWI T-SHIRT Again ?
9 or 19 September
@lime juniper

[storm flume]

We currently do not have a specific release date for the upcoming update, @fiery cedar. Once we do, we will publish further information in #news.

Please contact the customer service for further assistance, @wraith hornet. Refer to subpoint 5.4 in #faq for further information.

[green agate]

@celest verge Is there an event rules page for this physical reward?

[celest verge]

There was a problem with it in the event 1 month ago
They said they will send it in September
@lime juniper said it
But i forgot the exact date i though its was 9 but we are in 11 ando nothing came so am asking againe

[jade nest]

https://media.discordapp.net/attachments/916025915643953222/1009711419782090812/IMG_0881.png

September 16

[celest verge]

Oooo thank you

[green agate]

9/16 - 10/5 Anytime between these two dates.

[ocean shell]

i need pubg support please

!help

[still trellis]

i need pubg support please

[pliant relic]

I cannot fill in the Id information, as there is no space to write the id when I open the link in the browser. When I try to enter the information through the game, this error notification appears. How do I resolve this issue, to submit my information and ensure PMCO notification?

I tried to contact the game's support, but they recommended that I come and solve this problem on discord.

[feral forge]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ocean shell and @still trellis. Remember to read through #faq before asking questions in the support channels.

[strange bobcat]

I Wanna help

???

mic and speaker work just in lobby but in game doesnt work

[ocean shell]

i got banned without any hack and did not play with hacker any one help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ocean shell.

[still trellis]

Regarding what has been reported to us regarding the imposition of the penalty on our account No. 5324871160,
We inform you that the aforementioned account did not violate any of the rules of the game and that you are
You know very well that this account was created since the third season of the game pubg mobile..
So ,,
Because of the importance of this account for us, it is impossible to risk violating the agreement
user through this account.
We ask you, as you have accustomed us to justice and fairness, to review the account
And monitor it again, and I am sure that my account has not committed any act of fraud.

[strange bobcat]

mic and speaker work just in lobby but in game doesnt work

?

[green pine]

Hi i need to speak to supporter arabic

[polar marsh]

Please refer to the private message from @polar marsh for further information, @still trellis.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @strange bobcat. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[celest shadow]

Please refer to subpoint 3.1 in #735483472432594994 for regional communities.

[storm flume]

Please do not use languages other than English, @vague sphinx. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vague sphinx]

Sorry

[night cloak]

@lime juniper @polar marsh
I found a YOUTUBE CHANNEL named Sky Tamvan - uploading videos on PUBG MOBILE cheat Files
Please Take action on him 👇
https://youtube.com/channel/UCTrKh13hsIoPIU0W3Zvs77g

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[night cloak]

@storm flume ok thanks for replying 😍

[soft ravine]

@lime juniper please add friend with me so i can you contact youu

[celest shadow]

How can we help you?

[soft ravine]

@celest shadow i have a hack video can you check it for me

id 5227099078 hack

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @soft ravine. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[soft ravine]

@celest shadow thank you admin

[strange wasp]

I fall in a trap on facebook link. someone got access of my account by thoe a facebook account. Please help me by remove it

[storm flume]

Please contact the customer service for further assistance, @strange wasp. Refer to subpoint 5.4 in #faq for further information.

[gaunt dove]

This is the Support, i have new Information about my Hacked Account and the Support Close the Conversation

[strange wasp]

This game don't want us to help and play this game😒

in game support never work for me and always a bot talk and this hacker just login to my account again and again. I got Google play link,Email Link, phone Number link. I got every info about my account .

[lament dagger]

bruh

[wide dove]

@static sleet @green agate @celest shadow

[static sleet]

How can we help you, @wide dove?

[humble bramble]

My account is hacked what can I do about it

[storm flume]

Please contact the customer service for further assistance, @humble bramble. Refer to subpoint 5.4 in #faq for further information.

[wide dove]

I should today get title of 86# of grandes kill in Iceland

And I didn't get it

How I should receive it

I will receive it from email or semething

[strange wasp]

@static sleet I fall in a trap on facebook link. someone got access of my account by thoe a facebook account. Please help me by remove it. I got Google play link,Email Link, phone Number link. I got every info about my account .

[night cloak]

can I have the latest 90fps supported device list please

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Will Xiaomi Redmi Note 10 Pro support 90 fps in the next update?

[fierce sorrel]

please check this issue of skin on emulator

[feral forge]

Could you please create a post in #996546243859853424 and include a video recording of it?

[feral forge]

We do not have information in this regard.

[feral forge]

You should first consider changing password and enabling 2FA for your Facebook account, and if you do not have access to it, you should contact the Facebook support for further to recover your access to it. This is the most efficiency way.

[strange wasp]

It's not about my facebook . The hacker put his facebook

[feral forge]

So do you know which of your login method got compromised by the unauthorized person?

[storm flume]

Please avoid going off-topic, @lament dagger. You may have unrelated conversations in #chat.

[fierce sorrel]

After I posted my issue here too many scammers contacted me as Tencent Support Team!

[feral forge]

Please refer to the announcement in #735483472432594994.

[fierce sorrel]

Thanks @feral forge already knew that, I just wanted players be careful about scammers.

[tardy tinsel]

Hello. I need help

[hexed kayak]

hi i need help

I accidentally changed the server to Middle East and I want to change it to Europe

[dense tapir]

Hello, my name is DZt VNOM
my identifier in the game 5923316636, my account was banned in the game for 10 years (3650) days, until the year 2032, my account was banned for this period and I did not make a mistake, and I did not use any third-party software, or Any unethical matter within the game, and I was banned by mistake and I hope to get my account back to work again. @tardy sequoia @lime juniper @celest shadow

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense tapir.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tardy tinsel. Remember to read through #faq before asking questions in the support channels.

[feral forge]

Your only option is to wait for the cooldown to end, please be careful next time.

[strange wasp]

This one , The hacker link with the Facebook on my account

[feral forge]

But how did the person login to your game account? Which of your login method did the person use to access to your game account?

[south magnet]

How to turn on top highlights. My top highlights moment are not generated??

[late valve]

What is 2.2 update release date?

[lime juniper]

2.2.0 Update Schedule

Patch notes will be published soon.

Google Play

Vietnam

▫️ 30%: <t:1663052400> (<t:1663052400:R>)
▫️ 100%: <t:1663066800> (<t:1663066800:R>)

Iraq, Malaysia, Pakistan, Turkey

▫️ 10%: <t:1663059600> (<t:1663059600:R>)
▫️ 20%: <t:1663066800> (<t:1663066800:R>)
▫️ 30%: <t:1663119000> (<t:1663119000:R>)

United States

▫️ 30%: <t:1663119000> (<t:1663119000:R>)

Korea, Japan

▫️ 100%: <t:1663120800> (<t:1663120800:R>)

Taiwan

▫️ 100%: <t:1663147800> (<t:1663147800:R>)

Globally

▫️ 30%: <t:1663135200> (<t:1663135200:R>)
▫️ 50%: <t:1663149600> (<t:1663149600:R>)
▫️ 70%: <t:1663207200> (<t:1663207200:R>)
▫️ 100%: <t:1663214400> (<t:1663214400:R>)

App Store

Vietnam

▫️ 100%: <t:1663066800> (<t:1663066800:R>)

Korea, Japan

▫️ 100%: <t:1663120800> (<t:1663120800:R>)

Taiwan

▫️ 100%: <t:1663124400> (<t:1663124400:R>)

Globally

▫️ 100%: <t:1663239600> (<t:1663239600:R>)

Samsung Galaxy Store

Korea, Japan

▫️ 100%: <t:1663122600> (<t:1663122600:R>)

Globally

▫️ 100%: <t:1663135200> (<t:1663135200:R>)

Amazon Appstore

▫️ 100%: <t:1663206300> (<t:1663206300:R>)

Official Website & Third-Party Stores

▫️ 100%: <t:1663206300> (<t:1663206300:R>)

Huawei AppGallery

▫️ 100%: <t:1663207200> (<t:1663207200:R>)

[feral forge]

The Top Moment feature is not available to every players yet.

[fleet knoll]

Hello there :
i got this answer about my account was hacked from 7 month , what i can do after this and which processor will do after ?
May anyone can told me please ?

[cyan citrus]

As mentioned by the customer service, they have forwarded your request. Please wait patiently, @fleet knoll.

[fleet knoll]

@cyan citrus That mean they will restored my account back right ?>

[cyan citrus]

If you have provided them with all the required and correct information, @fleet knoll. For any questions meant for the customer service, please ask them directly. We are not affiliated with them.

[fleet knoll]

@cyan citrus i know you are not customer services but i just asking , i did provided them , they said " Thank you for providing the information as requested regarding the Account hack ,.

So that mean they will restored my account back in 7 days right ?

[cyan citrus]

Yes, if you have provided them with the required and correct information, @fleet knoll.

[fleet knoll]

Thank you

[cyan citrus]

You are welcome!

[iron zodiac]

Hi, can you please fix this in future updates to don't need to downloading guns?

[vague sphinx]

hello, ok, we played the final of all talent and we received the invitation to play pmco or pmnc, but on the website of "network error please reconnect again I talked to the SAC for the game they asked me to

[cyan citrus]

Are you referring to the automatic downloading of resources?

[iron zodiac]

Yes, But it wasn't like that before, there was no need to download weapons,It take a long time for me to download all of them

[cyan citrus]

Sadly, I don't understand that language. For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports.

[vague sphinx]

@cyan citrus I need your help

[cyan citrus]

You may pause the downloads from the Resource Management Center. You can provide your feedback about the game through the #996458713126797405 channel in compliance with the channel's guidelines.

[cyan citrus]

Hello! How may we help you?

[vague sphinx]

I already sent an email to tencent I already did what you could do I have until the 18/09 to register my team at pmnc or pmco

[iron zodiac]

But if i don't download them how can i have them in my character hands?

And they download automatically

[cyan citrus]

Please refer to the last part of my this response, @vague sphinx. We provide community support for game related issues. You may use the Discord server for PUBG MOBILE Esports for further assistance with Esports.

[vague sphinx]

@cyan citrus Okay how can I talk to them?

[cyan citrus]

Resources will need to be downloaded before you can use the skins normally in the game. Regarding automatic downloads, I would recommend you to not open the skins that you don't want to use. It is unfortunately not possible to stop the automatic downloads on a Wi-Fi network at the moment, but you may provide your feedback regarding this through the #996458713126797405 channel in compliance with the channel's guidelines.

[cyan citrus]

You are already a member of PUBG MOBILE Esports Discord server. You may send your query there.

[vague sphinx]

Ok thanks@cyan citrus

[cyan citrus]

You are welcome, @vague sphinx!

[cold ore]

My RP package on the last day of the season will be 985 points, 15 RP points to complete the package price enough to redeem 1000uc!!

Please unfreeze one mission so that I can collect only 15 points from it for the bundle or add any points that can be counted in so that I can collect the price of the package or add any points that can be counted in so that I can collect the price of the package!!!

It is not fair at all to lose 1000uc for fifteen RP points!!!

[iron zodiac]

Thanks for your help, sir if i send it here what will happen?

[cyan citrus]

Your feedback will be reviewed by the community team, @iron zodiac.

[iron zodiac]

Okay thanks bro

[dull stag]

Hey, my pubg account has been hacked, it was linked via email and the twitter account information has been changed, and I can't log in through Facebook , pls help me

[brisk coyote]

Gameloop adming asking me 360p resolution is not supported by game he asking buy Graphic card for lag free game i m booor nu mony

[storm flume]

Please contact the customer service for further assistance, @dull stag. Refer to subpoint 5.4 in #faq for further information.

[iron zodiac]

@cyan citrus thanks for editing

[cyan citrus]

You are welcome, @iron zodiac!

[last hearth]

Hello, my account has been hacked by phone number and I can't log in to it. I don't need a code from the phone and I have all the account links other than the phone number and I can't log in

[inner scarab]

Hello

I'm getting error 1138 and I can't buy uc. Can anyone help me about the problem?

[storm flume]

Please contact the customer service for further assistance, @last hearth and @inner scarab. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @inner scarab. Refer to subpoint 5.4 in #faq for further information.

[dull stag]

Hey, my pubg account has been hacked, it was linked via email and the twitter account information has been changed, and I can't log in through Facebook , pls help me

[cyan citrus]

As mentioned previously, please reach out to the customer service in-game for further assistance, @dull stag. We cannot help you with compromised accounts through the community.

[sick quail]

Hey, I have a problem in my account for pubg mobile ,I don't use any hacks but get banned for 24H And this is the sixth time sow need help plz

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @sick quail.

[sage current]

I want to know what is the reason to take Ban10 Sneh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sage current.

[night cloak]

Any news about Metro Royale mode? When will the new chapter start?

[cyan citrus]

Please keep an eye on #news for future game announcements, @night cloak.

[strange wasp]

I fall in a free reward trap on Facebook & it was about PUBG so I login with with google play and later I noticed a Facebook account is link on my account. And he is disturbing me a lot and later I turn on the 2FA in game and now he can't login to my account lobby but sometime he tried and it kicked me out from the game.

[cyan citrus]

Did you logout from all the devices, @strange wasp?

[gray summit]

When new update release?

@cyan citrus update of pubg?

[storm flume]

Please refer to this channel's pinned messages for further information, @gray summit:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Good time.When will the new update for Google Play come to Iran time?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[strange wasp]

Yes I did , But I noticed he tried to login, coz I once it show me a Oneplus Devices tried to login when I was playing game, But it was once or twice today. But I wanna remove that Facebook what linked on my account.

[cyan citrus]

The recent devices used to log into the account will stay visible in the basic settings of the game, @strange wasp. To remove an unauthorized linked account, please reach out to the customer service in-game for further assistance. We unfortunately will not be able to help you with that any further through the community.

[fleet dirge]

hello i was banned in 2018 for the gfx tool many years have passed i bought a new phone for the game and would like to unban that account i invested a lot of money in it and it took a long time is it possible to unban amnesty ?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @fleet dirge.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fleet dirge.

[desert turtle]

Hi team
I am banned with no reson

[polar marsh]

Please refer to the private message from @polar marsh for further information, @desert turtle.

[digital sandal]

hi team kindly do support to get my account back … my PUBG account has been hacked and i have all the links of social media but the hacker he linked his mobile number to my account now i cannot login to my PUBG account it’s asking me a secondary verification which i don’t know.. i can provide you team more details and accurate if needed

kindly do support me as i invested a lot of money in it and now my account has been hacked hoping for your kind consideration

[storm flume]

Please contact the customer service for further assistance, @digital sandal. Refer to subpoint 5.4 in #faq for further information.

[remote junco]

How to fix an bug of crashing.

Mobile device: Nubia Red magic 7 18gb ram, snapdragon 8 gen 1
Mobile network: 5g wifi/data

Issue:
I got my phone couple weeks ago, 1 week after installing worked perfectly, but that didnt lasted long, after 1. Week it started randomly crashing in the middle of game or when im about to land.
I wrote here and didnt get any results of the given information.
This past week is getting out of hand, i get into the game, go into competitive/ match, enter the game, everything is fine until i open the parachute and i am about to land, just crashes the game, go back to the game, and crash again, this can happen up at 4 or 5 crashes in the row, when it finaly loads, no issues, solid 60fps, no lagging, glitching or anything at all..

This is serious issue to me as i play competitive mm, and it is critical when it keeps kicking me out, its starting to progress from 1 crash to multiple crashes in the row.
Please give me any advice is this fixable.

Tried the next options:
Clear cache, reinstall the game, delete all data, fix the game thru ingame option, update the mobile software.

[remote junco]

And no, device doesent have any harmfull or other addons that could cause the crash.

[past crescent]

what happening with my lobby it keep showing the drop
device : poco m3 pro 5g
connection : very good wi-fi

[south magnet]

@polar marsh

[sinful peak]

@sinful peak

[cyan citrus]

Did you just install the game?

[cyan citrus]

Please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines. On a side note, did you consider resetting your device one time if it is possible for you?

[cyan citrus]

Hello! How may we help you?

[ionic valley]

@cyan citrus
I changed the server by mistake in my account and I want to go back to the server of Europe again to the server of Europe, please help because I can not wait two months, in addition to the rank on my account is high

[cyan citrus]

It is unfortunately not possible to change your server before the cool-down, @ionic valley. Your only option is to wait patiently.

[remote junco]

It seems its locked for me?

[cyan citrus]

What do you mean, @remote junco?

[ionic valley]

I can't wait, I'm sorry, I want to change it please, I'm sorry and then I'll wait a while, please
@cyan citrus

[cyan citrus]

It is simply not possible and we cannot help you in this regard, @ionic valley. You will need to wait patiently for the cool-down to be over before you can change your server again and it is same for everyone. Hope you understand.

[ionic valley]

I can't enter a match in Ranked Mode in North America and I can't play with friends, that's not my problem, I want a solution!!!
@cyan citrus

[remote junco]

When i enter the channel its locked

[cyan citrus]

This is not an issue. There is a clear indication before you change your server and it is clearly mentioned that it cannot be changed again within 60 days. It is same for everyone. Your frustration is comprehensible, but unfortunately there is nothing we can do to help you in this regard. Please avoid being persistent after you have been answered.

[cyan citrus]

Could you please share a screenshot of that?

[cosmic crescent]

hi, I have a problem, I received a vacancy through all talents to participate in pmco and I am not able to register, they sent me to discord support here, can you help me?

[cyan citrus]

For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports, @cosmic crescent.

[cosmic crescent]

Okay, which server is this?

[cyan citrus]

You are already a member of the server: https://discord.gg/esportspubgm.

[hearty isle]

I got ban how can I contact with stuf can help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hearty isle.

[brisk coyote]

hellow where i can download 2.2.0 version pubg

[sweet obsidian]

Hello, what is the release date of the premium chest

[past crescent]

no my looby is HD graphiques i like it like that and no ive been playing pubg 3 years ago

[hot kelp]

Hi

Can fix drop fps in gameloop

[feral forge]

Usually after the Custom Crate ends.

[feral forge]

Appstore, Google Play store or the APK version from the official website.

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[upbeat stirrup]

Is there problem with popularity?
I have sent 2.2k for someone and the numbers didn’t increase

[left pasture]

hello, anyone who has contact to higher staff at pubgm who can help me get my pubg mobile account as it has been hacked because my twitter has been compromised ANY MANAGER, STAFF, ANY ONE ELSE WHO CAN HELP. PLEASE HELP ME.

[left pasture]

IF CAN ONE CAN HELP ME CAN DM ME ON DISCORD

[polar coyote]

When is 2.2 update @feral forge

[storm flume]

Please contact the customer service for further assistance, @left pasture. Refer to subpoint 5.4 in #faq for further information.

Please refer to this channel's pinned messages for further information, @polar coyote:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[cinder pumice]

2.2 update release date ?

[cunning light]

What happened to Metro Royale? It completely disappeared

[storm flume]

Please refer to this channel's pinned messages for further information, @cinder pumice:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[feral forge]

Chapter has ended.

[cunning light]

So what happens now?

[cunning light]

?

[feral forge]

The new Chapter will start next season.

[cunning light]

Which is when?

[feral forge]

After September 19.

[cunning light]

Thx

[left pasture]

i first of all i cannot access my account

[feral forge]

If you do not have access to your game account with any of your linked login methods, the in-game customer service is unfortunately unable to assist you in any way. You should first consider to contact the Twitter support for further assistance to recover your access to your compromised Twitter account first.

[quaint moss]

Exclusive tresure event not showing in my account
Even I updated pubg from official pubgm site 🤔

It's not about update this issu arrived from past cycle

[regal tree]

Please share 2.2 update time schedule

[storm flume]

Please refer to this channel's pinned messages for further information, @regal tree:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[gaunt dove]

Is there not any way the Pubg it self to Link to any before linked Social Media?

[feral forge]

Exclusive Treasure is not available in the moment, or do you mean you never have this event before?

[feral forge]

The in-game customer service can only provide assistance to unlink login methods that you no longer have access to or linked account that does not belongs to you. If you do not have any access to your game account at all, there is nothing much that the in-game customer service can do to assist you.

[unique blaze]

@feral forge please tell me release date of 2.2 update

@feral forge when the update is coming 2.2

[strange storm]

@unique blaze click pins

[unique blaze]

@strange storm release date of 2.2 update pubg

[strange storm]

@unique blaze yes click pins to check date and time

[unique blaze]

@strange storm where

@strange storm where I click tell me release date 2.2

[strange storm]

@unique blaze click support and you can see the pins than click

[storm flume]

Please refer to this channel's pinned messages for further information, @unique blaze:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[unique blaze]

@strange storm I can't see pins

@strange storm please tell me release date of 2.2 update pubg mobile please

[strange storm]

@unique blaze open online slide see top you can see the pins option

[strange storm]

@unique blaze

[velvet idol]

What is the update size for 2.2 update?

[spice plaza]

@thin halo I had the same question about the update size.

[green agate]

This will be announced once the news is posted.

[velvet idol]

okay thanks

[brisk coyote]

hellow i have problem in pubgm when matching pubg return to unable to connect server my internet speed i checked it is 25mb download and 12 mb upload

[brisk coyote]

<@&481161015728406538>

[quaint moss]

Yes before that my friend told me he had that even but in my account their no such event present it's uite beet a long time to maintion it

[robust anchor]

My id has been hacked by some one

[storm flume]

Please contact the customer service for further assistance, @robust anchor. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

What is your country and the device you are using?

[brisk trench]

what can I do?

[lament dagger]

Hello everyone, the email i have linked to my pubg account is permanently deleted and i can't do anything to change the linked email. can someone help?

[night cloak]

Linking another email requires a code from newer email i think. My phone number got shut and i did the same, needed code from new phone number

[cyan citrus]

It seems like the redeem code or user identification is invalid.

[brisk trench]

All is right

But don’t work

[storm flume]

Please contact the customer service for further assistance, @brisk trench. Refer to subpoint 5.4 in #faq for further information.

[thick yew]

When’s the update coming

[storm flume]

Please refer to this channel's pinned messages for further information, @thick yew:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

When does Metro Royale return? There is no return date mentioned in the patch notes.

[karmic coral]

Why is sens from settings and sens when you’re changing from game slightly different? Which one is more accurate?

[feral forge]

A new chapter will start in new season.

[night cloak]

with the new royal pass season? From 19th sept?

[feral forge]

It should be the same, if you think it is abnormal, feel free to report it in #996546243859853424 in compliance with the channel's pinned instructions.

[feral forge]

After September 19.

[rapid pier]

new update when coming?

[cyan citrus]

Please refer to #news and pinned messages of this channel for more information, @rapid pier.

[celest isle]

My account got banned for one day during an inspection because too many people did a report because i had too many kills but i never use any type of cheats and im a beginner in stream i have a whole record in the stream of the whole game that i got banned in thats really bad how you guys banding us when all hacks is playing all day long without any problems thats really messed up 💔

[polar marsh]

Please refer to the private message from @polar marsh for further information, @celest isle.

[delicate jackal]

I can no longer log in to my account in the game
I've linked the game via Gmail and Twitter
And when you log in, the connection is delayed and the server message appears unresponsive
Knowing that you are logged in to different accounts

[dawn eagle]

Hi I Am Reporting a guy but didn't happen anything to his providing source

He is providing mod data , hack config file

@lime juniper
1 - https://youtube.com/channel/UCTkH4C_jS1-yr-jF8GMCoWg

2- https://youtube.com/channel/UCk3_oMNzAD5LzIhhNOaW--g

3-
https://youtube.com/channel/UCh7zG_htqK3zh9aaTAdbNFA

Many People's are using them

[tepid ore]

You can report them here
https://bit.ly/3soBavK,

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @dawn eagle.

[dawn eagle]

I reported then a week ago

[raw aurora]

Hello im need real help for my accaunt 😞 my accaunt got scammed from ukraine player he have mobile number and im have 3 links apple id facebook and mail im need back accaunt please help me how to back accaunt please 🙏🙏😞

How to back my accaunt

Please🙏🙏🙏🙏

[dawn eagle]

They private their old videos and new videos are still their , they playing very smart

[celest shadow]

Our community manager receives a large number of reports every day. It takes time to process all of them. Your patience will be highly appreciated.

[storm flume]

Please contact the customer service for further assistance, @delicate jackal. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @raw aurora. Refer to subpoint 5.4 in #faq for further information.

[dawn eagle]

@celest shadow thank you so much sir

[raw aurora]

Customers service not work im trying too much time he have only mobile number im need how to unlink mobile number I can’t access the account because it has two-step sms verification

[raven dagger]

Hello..My account is recently under Safety Observation Period..I actually dont understand what is the matter with this thing?? Few weeks ago, the same thing happened..I have encountered many players whose bullet behaviour is absolutely unusual and most probably they have been using hacks and they are still freely playing..But the innocent players like us are frequently kept under safety observation period and all..What is the actual matter?

[celest shadow]

For all issues related to your account, we recommend contacting the customer service for further assistance.

[celest shadow]

Please refer to this support article for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[raven dagger]

I am not trying to ask What is Safety Observation Period..I am actually trying to know the reason behind it..I play in a very low spec PC and it lags alot..Still i manage to play it somehow..But why is this safety observation period thing frequently??

I did nothing..Played in the same PC and my old id got Banned

[celest shadow]

You will find answers related to your concern in the support article provided above. If you have further questions, please contact the customer service.

[safe knot]

hey

does anybody know when the next exclusive treasure will be available?

[silent parcel]

Is update out for anyone ?

[left arch]

Does anyone know how RP Activity rebate pack works (asking before purchasing it)

[cyan citrus]

No information in this regard. Please keep an eye on in-game events.

[cyan citrus]

Please refer to #news and pinned messages of this channel for more information on the update schedule.

[hollow berry]

Hello guys, im trying to login into my old account but it says its locked due to suspicious activity and i need to verify it using the verification code sent to my email, but im not receiving any email with verification code, I tried contacting support using in game channels, and I even emailed the support team.. they gave me an automated reply to refer to in game support which isnt really helpful, im trying to contact an actual support person who can help out

[storm flume]

Please contact the customer service for further assistance, @hollow berry. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

This video would be more helpful in explaining the event: https://www.youtube.com/watch?v=mX-xvslBtV0.

[final dock]

who can help me get my account back?

[storm flume]

Please contact the customer service for further assistance, @final dock. Refer to subpoint 5.4 in #faq for further information.

[left arch]

Thankyou for the youtube video it helps alot.

[past crescent]

i downloaded the update form #news and it didn't update it stayed in 2.0 version

[storm flume]

Please refer to this channel's pinned messages for further information, @past crescent:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[cyan citrus]

You are welcome!

[past crescent]

i mean 2.1

[left arch]

Even though the rp activity pack different now from the one I've watched, still gives me an idea for it

[cyan citrus]

You can also tap on ''?'' in the event page for more information, @left arch.

[cyan citrus]

The update is not yet available to everyone. Please refer to #news and pinned messages of this channel for more information on the update schedule.

[left arch]

Yea thankyou for giving more info for it🖤

[bleak osprey]

When will the update appear in official website 🌟

[feral forge]

You may refer to the announcement in #news.

[supple widget]

What is the difference between banned accounts that have Ban logo on it's profile picture and those without Ban logo on profile picture?

[gaunt dove]

Thank you, i sent all my Proves and i hope i will get my Excellent Account back.

[feral forge]

The ban avatar indicator is applied for a 30-day suspension and above.

[drowsy mulch]

Why is there no update?

[feral forge]

The update is slowly rolling out and will soon be available to everyone. You may refer to the pinned message in this channel for further information.

[drowsy mulch]

OK thanks
Just one question, for which countries has it been updated?

@feral forge

[feral forge]

You may refer to the pinned message in this channel.

[topaz silo]

When will erangel new event come??

[visual lichen]

Halp me

[topaz silo]

New mode realase date

[storm flume]

Please refer to this channel's pinned messages for further information, @topaz silo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[strange bobcat]

hey anyone can help me ?

[lone copper]

Hello
My PUBG account got hacked and the hacker changed my linked email. I played my account last night and this morning when I opened my game it was level 1 new account. Can someone help me please. I have invested so much money and time in that account. I really want my id back. Please someone assist me. I can show the proof of everything, buying statement and my Id screenshots. Help me please.

[storm flume]

Please contact the customer service for further assistance, @lone copper. Refer to subpoint 5.4 in #faq for further information.

[random harbor]

Despite of having a decent build with rtx 3070; Gameloop is not using my gpu and fps fluctuation in hdr please help me!

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @random harbor.

We are unable to provide assistance if you do not ask a question or state a problem, @strange bobcat. Remember to read through #faq before asking questions in the support channels.

[random harbor]

I’m extremely sorry! Although thanks for the prompt reply @green agate 😃

[little haven]

Help please, I logged into my account, but my character is not there and I am offered to create a new one, how can I play the old one?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @rose swallow.

[cyan citrus]

What is the login method you are using?

[little haven]

google acc

[cyan citrus]

Did you have any other social media account or login method connected with the same PUBG MOBILE account, @little haven?

[little haven]

no, I have been playing since 2018 and have always used only google account.

[cyan citrus]

It is possible that you are using a different social media account or the linked social media account was removed from your PUBG MOBILE account, @little haven. For further assistance with this, you may reach out to the customer service in-game.

[little haven]

I've been playing for 4 years and have always used the same account, and yesterday I logged in and they ask me to create a new character. Okay, I'll try to write to those support in the game.

[flat dagger]

My account has been stolen also the thief updated his mobile number so every time i try to login into my account the game send a code to his number however i am linking my account with Facebook & twitter & gmail and when i contacted the help center they asked me to tell them the first day i logged in to the game . I want to retrieve my account . I need help

[storm flume]

Please contact the customer service for further assistance, @flat dagger. Refer to subpoint 5.4 in #faq for further information.

[tepid matrix]

It's not working the crate is not working please help I Need The suit I only got 2 left

@cyan citrus please take a look

[serene patio]

Today the 2.2 update came of pubg on Android devices but I'm unable to update when I start update it get cancelled automatically

[cold light]

Peace be upon you, my account was banned without prior warning or reason, and I did not violate the terms and conditions of the game
Which is part of my life on a daily basis and I hope to re-calculate and solve. The problem and a review of my account before the month of 9 of the year 2022, and greetings to you all
Hi my name is
S5 丨 Camel
The game is banned
Without warming reason and did not violate the terms and conditions
From the game and I hope my account will come back and solve the problem
This is my account ID
5422835209
I suffer from mental disorders
Due to my device being stolen and my career destroyed please check the account manually before 9 month 2022. I can’t say more because my life is very psychologically ruined because I play without any files or hack and my account is spent on it more. From a thousand dollars, please help, please, because I die hard and cause my death the game of Babji and all of Egypt will know about it because I am very attached to this game and I have many people who encourage me and will continue to play the game. please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold light.

[native vault]

@polar marsh
Support is dont replay any msg

[candid prairie]

can someone help me?

why is there no more metro royale

[visual lichen]

@cyan citrus got a solution to this ?

[cyan citrus]

The update is slowly rolling out to everyone. Please refer to #news and pinned messages of this channel for more information on the update schedule. The time displayed there is according to your own time zone.

[cyan citrus]

Responded to you in the #996546243859853424 channel.

[peak storm]

Just got the premium plus’s pass but I didn’t get the battle pass, are you meant to get it free

Will I get the battle pass with premium for free next update

[cyan citrus]

We unfortunately do not have further information in this regard. You may refer to the pinned messages of this channel for more detailed information on the update schedule in the App Store.

[cyan citrus]

Could you please add more details on what is the issue you are facing exactly? Are you unable to open the settings of the game?

[visual lichen]

Bruv

I can’t go to club

I’ve tried everything it just won’t let me go to it and my friends can

[cyan citrus]

Got it! Thank you. From where did you download the game, @visual lichen?

[brisk coyote]

heloo pubg today is 13 september 10:17Pm but no 2.2,0 version in playstore ?

[cyan citrus]

The update is not yet available to everyone, @brisk coyote. Please refer to #news and pinned messages of this channel for more information on the update schedule. The time displayed there is according to your own time zone.

[visual lichen]

Gogle play

[cyan citrus]

Please try to perform a routine repair of the game from login menu and switch to a different network connection, @visual lichen. If the issue persists, please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[tall badger]

Had an obvious cheater in beta metro what do I do

@cyan citrus

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @tall badger. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[junior ferry]

Hi, I need some help. I went into the store and saw a promotion there. Royal Pass for 290uc. Without understanding, I made a purchase, but it turned out that friends are needed for this, who will also purchase a Royal Pass. I would really like to bring uc back. And buy at the usual price. Please help, is there such a possibility?((

[tall badger]

I did report through system nothing happen dude was flying and aimboting

[vital plume]

Hey a friend of mine has an account with UC ban, and he would like to know how much does he owe. It’s that possible ?

[distant quartz]

In Beta Server, there's no anticheat present. Beta version is only for players who wish to check out new upcoming features and could report glitches.

[tall badger]

Ahh. I assumed they would be testing ban pan to make sure it's also up to date and working properly

[delicate fable]

You don't need to worry. If you find 2 friends you will get 10 UC (20 UC if you find players new to RP) back. Even if you don't find friends, you'll have RP on 20th September. Normal price is 300 UC (with discount). Here, you got it for 290 UC (cheaper than usual price) as it is a pre-order.

[distant quartz]

In PUBG MOBILE Korean Version, most of the unranked classic maps are not available to play or select (Only Erangel and Aftermath was available), however on the Global Version, I could select any map to play in unranked mode. Why is that so?

[chilly spade]

Pubg mobile Global and other versions have differences in publishers developers and etc. Due to these changes there are some decisions by other companies and that is a regional version so it is possible.

[junior ferry]

So I bought the next Royal Pass? I'm a fool

[delicate fable]

You bought the next royale pass. If you find 2 friends, you can get 10 UC back.

[junior ferry]

okay, thank you so much

[tranquil bison]

Hello

Is it possible for someone who understands in PUBG to talk to me, it is necessary

[mortal apex]

How can we help you?

[pseudo wasp]

Hello. Please i need help about my account ?

Good evening, moderators, my account has been banned without any violation. Please help to unblock it
Thank you all

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pseudo wasp.

[soft field]

Hi can I get an explanation regarding the capes of mythics from RP M13 and M14 ?

[lean vessel]

Hello Moderator I asking? About New Update 2.2 what should i do download? 1.8 Gb or 512MB APK?

[late valve]

If you have a good device then download 1.8GB, otherwise download less size apk ❤️

[tranquil bison]

come private

[tired jasper]

I have a video of someone who uses the hacker where to send it?

[lean vessel]

Hey Moderator Can not Installed the Apk 1.8Gb update to my phone, it say Invalid, what should i do?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @tired jasper. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[lean vessel]

@mortal apex Hey Moderator Can not Installed the Apk 1.8Gb update to my phone, it say Invalid, what should i do?

@mortal apex magtagalog ka n lng alam kong pinoy ka 👍

[tired jasper]

I just have a video I don't know what its name is inside the game What do I put?

[lean vessel]

Hey Moderator Can not Installed the Apk 1.8Gb update to my phone, it say Invalid, what should i do? Or i download the 512 Mb APK?

@mortal apex ?

[vocal warren]

hello i need help here ?
i can‘t bay uc ?!?!?!

can any one help me ?

[hard pewter]

Hello, my account has been banned and I want to restore it, can you help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hard pewter.

[queen thicket]

hello my account was hacked and get banned 2 years ago may i restore it ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @queen thicket.

[rose eagle]

After some time I got resource corrupted error.
It cant be downloading , i have 40GB free space in my phone.

[fervent juniper]

Hello, I am a big fan of the pubg mobile game. I want to get the title of partner in pubg mobile. I hope that pubg mobile company will give me a title.

[cloud hull]

Hay, The resource pack won't stop downloading...even when i press "pause" button it won't stop... It just starts again...

Whay should i do?

[lean vessel]

Hey Moderator Can not Installed the Apk 1.8Gb update to my phone, it say Invalid, what should i do? Or i download the 512 Mb APK?

[mortal apex]

Please make sure that your device can support APK and that you do have enough storage.

[mortal apex]

The update is slowly rolling out. Could you please try sometime later?

[lean vessel]

Madami png Storage, ang nkalgy ay INVALID

[lean vessel]

Hndi ko alam kung bkit gnun?

[mortal apex]

Feel free to check more about in #735483472432594994 Content Creator section.

[storm flume]

Please do not use languages other than English, @lean vessel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lean vessel]

Pareho sila khit ung 1.8Gb at ung 527 Mb

[mortal apex]

Have you tried a routine repair?

[lean vessel]

@mortal apex paano?

[mortal apex]

Please use only English here.

[lean vessel]

Ok sorry

@mortal apex Why is INVALID, while im finish to install?

@mortal apex i have more storage

[jaunty adder]

How do i get my merit back?

I keep playing solo but it doesnot work

[mortal apex]

The update is slowly rolling out. Could you please try sometime later? If the issue still persists please let us know.

Update Times

It slowly rolls out on September 13, 2022 9:00 AM (15 hours ago) and should be available to everyone on:

https://pubgmobile.live/apk by September 15, 2022 3:45 AM (in a day)
Google Play by September 15, 2022 6:00 AM (in a day)
App Store by September 15, 2022 1:00 PM (in 2 days)

These times are displayed in your own time zone.

[worn thicket]

I can’t open the “Return Crate”. The issue is on iPad 8th Generation.

[mortal apex]

You may refer to the update information in #news.

[jaunty adder]

@mortal apex u aint gonna help me with my issue r u lmao?

[calm geode]

Hi 🙋‍♂️

im content creator on TikTok with over 530.000 K Follower & over 15 Million Likes
Instagram over 100.000 K

I want to work with Pubg Mobile to get the pubg mobile partner title ingame.

Do you guys have Contacts for me ?

Best regards
Capi

[past crescent]

hi my game just dont want to enter it keep showing the drop
btw my internet connection is execellent my device is poco m3 pro 5g
her's what happen when i enter the game
@celest shadow

[rose eagle]

I want to be sure in next update don’t happen again

[celest shadow]

Please refer to subpoint 3.22 in #faq for further information.

[worn thicket]

@celest shadow

[past crescent]

@celest shadow

[celest shadow]

Merit recovery is related to time spent playing the game and in-match performance.

[celest shadow]

Sorry, I am not too familiar with this event. Is the crate that you circled supposed to open?

[worn thicket]

Yes, it arrives when you don’t login for 7 days

I have the coins but it’s not opening

[celest shadow]

A possible solution is to change your DNS settings. Please refer to subpoint 4.3 in #faq for further information.

[celest shadow]

Did it mention anywhere that the crate can be opened?

[worn thicket]

I opened the crate before, but now when i'm clicking on it it’ll just do the “click” sound but nothing won’t open

[celest shadow]

Perhaps it may only be opened once.

[tired fox]

Is pubg 2.2 available on ios 16?

[cinder finch]

Wait

For update

[tired fox]

Just asking

[cinder finch]

Im just saying

[vital drum]

Hi, my phone is Xiaomi 11t pro with sd888 and 12 GB ram and 120 hz display. Why my phone doesn't support 90 fps? I contacted with Xiaomi and they said that the problem is from pubg, so can you give me information please; I'm tired...

[bronze bay]

When I go on App Store it just says open and won’t update can any one help

[cedar sorrel]

Hello , how can i increase my merit ?

[mystic sequoia]

@celest shadow

Is there PMCO this year or not?

[bold sky]

Hello! I have a Problem with an Update issue Server EU, I am from Germany with an Android and there's no Update with me yet in the Google Play Store. But I have a friend in another server, he's from Pakistan and updated it already. And I can't join his Lobby :<

[viscid timber]

Hello everyone, in the android play store, there is no game update, but the game says a new version has been released, how to update?

[young gale]

Hi my phone is zte nubia red magic 7 and there is no option for 90 FPS 😭 .

[viscid timber]

Thanks

[thorn condor]

No no

It says can claim reword from 13 to 20 😅😂

but not everyone gets the update at the same time

[thorn condor]

but I don't think it will be delayed more than 24 hours from the time of release

[devout minnow]

how can any one help regarding the ban ?
who is in charge here and how can connect any of the administration

[polar marsh]

Please refer to the private message from @polar marsh for further information, @devout minnow.

[feral forge]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[feral forge]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[feral forge]

The update is slowly rolling out and will be available to everyone soon.

[feral forge]

The update is slowly rolling out and will be available to everyone soon.

[feral forge]

Merit recovery is related to time spent playing the game and in-match performance.

[feral forge]

The update is slowly rolling out and will be available to everyone soon.

[feral forge]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[strange storm]

@feral forge discord login option not showing

[edgy peak]

Hi
When will BGMI officials open their mouth regarding BGMI Unban, UC issue, 2.2 Update. Etc...

It's frustrating.

Every YouTuber tells their own theory for BGMI Unban and 2.2 Updates. But Officials are not opening their mouths.

We are expecting an update from BGMI officials.

[strange storm]

@green agate

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @edgy peak.

[strange storm]

@green agate what

[green agate]

It seems like this is the answer to your question.

The Discord login method is only available if you download the game from the official website: http://www.pubgmobile.com/.

[strange storm]

Oka thanks for info🥰

[zealous pasture]

Where is update 💔💔

[cinder finch]

Ok

[feral forge]

The update is slowly rolling out and will be available to everyone soon, @cinder finch and @zealous pasture.

[night cloak]

When will the update release at galaxy store?

[mild coral]

Where can I find Resort Rumble? @everyone

[dark kiln]

hy i want to report a cheat to PUBg Mobile

[delicate fable]

It's in the pinned message.

Samsung Galaxy Store

Korea, Japan

▫️ 100%: <t:1663122600> (<t:1663122600:R>)

Globally

▫️ 100%: <t:1663135200> (<t:1663135200:R>)

[night cloak]

8 AM UTC ?

Or in my country?

[heavy vortex]

ur own time

[night cloak]

How did u know my time?

[alpine karma]

@night cloak this is the correct date

[night cloak]

On galaxy store

[faint gazelle]

Please tell me how to fix this

I have xiaomi 11t pro Android 12 version

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @slim wind.

[cyan citrus]

To start with, please try to restart your device as mentioned in that notice.

[night cloak]

Can I login with Google in pubg mobile galaxy store special version?

[past crescent]

it does'nt want to update i tryed clearing google play storage and its the same thing

[night cloak]

It didn't release yet on play store

[past crescent]

some of my friend updated the game from play store

[night cloak]

Maybe available in play store in some countries

It's in the pinned message.

Samsung Galaxy Store

Korea, Japan

▫️ 100%: <t:1663122600> (<t:1663122600:R>)

Globally

▫️ 100%: <t:1663135200> (<t:1663135200:R>)

[vast goblet]

what is the latest version of pubg mobile global??

[night cloak]

2.2

[vast goblet]

thanks

[green agate]

▫️ Restart Your Device
▫️ Clear your Device Cache and reopen Google Play
▫️ Reinstall PUBG MOBILE

[green agate]

Yes, the connections are from the game itself, although some may not be there depending on where you download the game.

[green agate]

Also, these are known as unix timestamps, which translate to almost every timezone.

[nimble ruin]

Hello anyone have the same issue on pc I cant move with keyboard after update

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @nimble ruin.

[nimble ruin]

Ahaa ok thanks

[zinc vessel]

I have an issue with latest update what can i do.

I didn't get new update.

[feral forge]

The update is slowly rolling out and will be available to everyone soon.

[zinc vessel]

Lol all my team mates get there updates only i didn't get

[dry pawn]

Availability of Update in your play store or in app store depend on your phone

[amber fable]

[lone copper]

Hello can anyone help me ? The user in this chat group hacked my another account

Hello anyone???

Is this chat for help or just chitchat???

[fiery fractal]

This case observation service is very bad they just replayed with bots and use a template

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @fiery fractal.

[cyan citrus]

Could you please add more details? Also, please be advised that your account security is your own responsibility and you should never share your login information with anyone. For more information, please refer to the announcement in #735483472432594994.

For further assistance with compromised or stolen account, pleaser reach out to the customer service of your social media accounts and customer service in-game.

[edgy basalt]

Why is the new update not showing up?

[cyan citrus]

It is not yet available to everyone, @edgy basalt. Please refer to #news and pinned messages of this channel for more information on the update schedule.

[edgy basalt]

Ok thnx

[cyan citrus]

You are welcome!

[storm flume]

Please do not use languages other than English, @rustic timber. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rustic timber]

@cyan citrus When will the ios ipad 6th generation update come?

[cyan citrus]

Are you referring to PUBG MOBILE version 2.2.0 update, @rustic timber?

[rustic timber]

Yes

[cyan citrus]

Please refer to #news and pinned messages of this channel for more information on the update schedule, @rustic timber.

[rustic timber]

Login is not available because my account is logged in from the current version.

[wide dove]

Hi

[cyan citrus]

Please wait patiently until the update is available for you, @rustic timber.

[wide dove]

How should I get up me merit in PUBG ???

There a way

??

@cyan citrus

[cyan citrus]

Merit recovery is related to time spent playing the game and in-match performance, @wide dove.

[wide dove]

Like if I played solo match for 10 minutes

Me merit

[rustic timber]

@cyan citrus pubg mobile turkey server ?

[wide dove]

Will get up

??

[wide dove]

@cyan citrus

[cyan citrus]

Sadly, I do not have further information in this regard, @wide dove. Please refer to my previous response again.

[cyan citrus]

Please refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[dawn eagle]

<@&639889499718942720>
He is Providing Hacks Give him 💩

https://youtube.com/channel/UCk3_oMNzAD5LzIhhNOaW--g

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @dawn eagle.

[bold sky]

Hello a friend of mine tried the Pubg Mobile official Website for an Update with APK. There has been Error Code for incorrect Version. Also if you go to the Website and let you show the whole APK link it says 2.1.0 and the new updated Version is 2.2.0!

I got my Update by deleting cache, restart smartphone and coming online with friends google play store account o:

[rustic timber]

we buy uc the most expensive but why do we get the update last

[cyan citrus]

The update is slowly rolling and is not yet available to everyone. Please refer to #news and pinned messages of this channel for more information on the update schedule.

[cyan citrus]

It will slowly become available to everyone. Please refer to #news and pinned messages of this channel for more detailed information on the update schedule.

[rustic timber]

Okey okey

[bold sky]

Ok yes I got that, but the problem is still not solved if there's Error Code coming.

[cyan citrus]

Could you please share a screenshot of the issue you are facing, @bold sky?

[cyan citrus]

Please change your game language to English and share another screenshot, @bold sky.

[bold sky]

And if you look the whole link like in my screenshot you can see in the official Pubg Mobile Website is a default update apk.

Can't even enter the game, but that shouldn't be the issue...

Hold up I translate

[cyan citrus]

The latest version of the game is not yet available on the website if that is what you are referring to.

[bold sky]

Unknown Error. Please restart your Device and try again. Error Code 68288928 is coming by entering the game normal.

[cyan citrus]

From where did you download the game and what is the device you are using, @bold sky?

[bold sky]

But in my screenshot you can see there's a download my friend downloaded it and now when he is trying to enter Game Error Code comes.

Device is Android and he download it by the official pubg mobile website!

[cyan citrus]

What is the device model, @bold sky?

[bold sky]

Samusung Galaxy A72

[cyan citrus]

To start with, please try to restart your device as mentioned in that notice and see if it will make any difference, @bold sky.

[shell otter]

Is the update came because i don't have it

[frigid belfry]

👀

[cyan citrus]

It is not available to everyone yet. Please refer to #news and pinned messages of this channel for more information on the update schedule. The time displayed there is according to your own time zone.

[bold sky]

Yes he restarted his phone many times before, as did deleted the app, logged into my account on play store and deleted cache!

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

Do you mean that he used your account?

[bold sky]

Like yes kinda he just tried the same as I did successfully with a friend. Like log in but in Google Play Store with Gmail. But not in Game. Just Google Play Store.

And when I did from friend I had the update.

[cyan citrus]

Please try to clear game cache one time and reset your device network settings through Settings > General management > Reset > Reset network settings. Select Reset Settings and tap on Reset again. Restart your device and try to log in again. If the issue persists, please uninstall the game completely and download the game again from Google Play Store, @bold sky.

[wide dove]

@cyan citrus

There no way to get up merit

I played 12 matchs

And I win 9 match

And every matches is more than 10 minutes

And I didn't even get up me merit

@green agate @thin halo

@celest shadow

[green agate]

You get 1 point from regular matches.

[wide dove]

Me merit is 78

I played a match and I was 3# and I have 3 kill