questions

[last escarp]

Hi pubg hacker ban me acc for 10 years and I want acc back bcs I get 300€ to game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @last escarp.

[umbral hare]

@feral forge i got ban because of cheater in my team he is not my friend and i dont know him i got ban for 7 days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @umbral hare.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[gaunt marlin]

@vagrant forum account releated issue need help

[vagrant forum]

Only in-game support can help you with account related issues.

[coral holly]

@vagrant forum how i start solo fpp ? server - middle east who can help me?i reached conqueror, now i want frame but match did not start

[broken mountain]

Hello. My name is Dmitry
Such a situation, when buying a new iPhone, I lost my sim, as a result, I can’t log into my account, which is linked to iPhone and VK, as it asks for a code for the phone number that I lost.
All necessary information that my account is:

id: 51618120512
NickName: timeMITIAI
Account was registered: Around November 2021
The account was linked to the iPhone: [e-mail]
Number: [phone] (lost)
VK binding (Alina Fedorenko)
There is access to mail and VK.

[wheat marlin]

Hi Sir,,

[night cloak]

please

how fix ban id device

[limber storm]

How fix region

ban

[tardy basin]

No I don't have a video and i did a routine repair and nothing helped / changed

[wispy crow]

<@&481161015728406538>

[feral forge]

Advertising is not allowed in this server, @glacial mulch. Please go through the server #735483472432594994 before you participate in the server.

[glacial mulch]

Ok m sorry

[wide dove]

Hi

[feral forge]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[wide dove]

Is poco x4 gt will support 90 fps button ??

[feral forge]

Please remember not to mention the moderator role unless there is a server related emergency, @wispy crow.

[feral forge]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[opal panther]

I got banned for teaming with my friend that doesn't have hacks, but it said multiple uses from his IP played with hacks or something like that
So this is honestly not fair 😓, he doesn't play with hacks, no one suspected hacks but yet we all got banned
Can you please fix this.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @opal panther.

[wide dove]

Poco x4 gt has 8100 dimensity and 120hz it's support it ??

[storm flume]

Please contact the customer service for further assistance, @broken mountain. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[opal panther]

I already did that

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wheat marlin. Remember to read through #faq before asking questions in the support channels.

[feral forge]

Please elaborate your issue.

[wide dove]

But there no device has 90 fps button

why

[opal panther]

But it's pissing me off that he isn't hacking and I got banned for teaming with him
Now I got banned falsely and now I have to wait until my ban is over

[feral forge]

There may not be enough players in that specific mode, map, perspective combination and timing in your selected server. There is nothing much that we can assist you in this regard. You may try again later in a different time.

[wide dove]

But there 90 fps button ??

[wide dove]

I still can join or

Match is done

[feral forge]

The match has already started 14 mins ago.

[wide dove]

There are another?

[exotic condor]

Friend how can I fox this problem!

[feral forge]

Yes. You may refer to the pinned message in #matches for the schedules.

[storm flume]

Please contact the customer service for further assistance, @exotic condor. Refer to subpoint 5.4 in #faq for further information.

[runic robin]

Greetings I could use some help

Somebody got time right now?

[wispy crow]

It's been 1 day you had To reply istead Of ordering

[runic robin]

So I cant login my account anymore and when I want to get my securitycode send it sends me nothing

Would be a pleasure to get some help thx

[storm flume]

Please contact the customer service for further assistance, @runic robin. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

We might have missed your inquiry, feel free to ask it again here. But please remember that the role mention is only reserved for server related emergency.

[wide dove]

@feral forge

Shen match 3 room will start

@feral forge

When room will start

[feral forge]

When the room is full.

[night cloak]

<@&481161015728406538> @green agate stop this guy again and again tagging me inspite of telling him don't tag me he is still doing the same .... Fellow guy ever do something

@night cloak this is that guy

Rubbish

[night cloak]

Block him if he pings you again.

<@&481161015728406538> Take some actions Such a fellow

[night cloak]

Dontttt tagggggg meeeeee

He is doing the same thing

[night cloak]

Ok i won't

FO

<@&481161015728406538> Have a Look at this gut

Guy

[green agate]

Let's not ping 3 times please.

[night cloak]

😒 such a pathetic

[night cloak]

Ya

[green agate]

@night cloak Please do not excessively send the same or similar messages in the future.

[night cloak]

He is going on pinging me same same same stop that gyt

😑 😑 thnks

[night cloak]

I will not ping @night cloak again

Ok?

[green agate]

The moderator role ping is for emergencies, not because you have a personal issue.

[night cloak]

Why you allow such kids I don't understand mentally immature anyways ThnkU moderator

💓

[lament remnant]

I have a problem where is every time i buy something it says transactions has been declined it’s been happening for 4 days and i want it to stop

[storm flume]

Please contact the customer service for further assistance, @lament remnant. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please do not use languages other than English, @meager agate. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[meager agate]

Hi. My account is hacked who can help me?

@storm flume?

[storm flume]

Please contact the customer service for further assistance, @meager agate. Refer to subpoint 5.4 in #faq for further information.

[meager agate]

how will help me?

[sick wharf]

Idk ask one of the mods or someone

I got hacked too and they didn’t help me tho just saying😔

[sturdy burrow]

Hi everyone can anyone help me someone has linked his number to my pubg mobile account through the 3rd link of mine somehow he got access to my email. I changed my email password and activated the second Faktor Verification code. All links are mines but i cannot still sign in to my account. I have to give a verification code but the number does not belongs to me. What should i do can anyone tell me 🥹

[storm flume]

Please contact the customer service for further assistance, @sturdy burrow. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Please be advised that we are unable to assist players with account related issues here on Discord, only the in-game customer service can, @meager agate and @sick wharf.

[night cloak]

Anyone help plz how i can fix this issue <@&481161015728406538>

[wicked tiger]

why i always get matched against noobs in team death match or arena training
my level is 74 and i want to play against good players what should i do?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Please remember not to mention the moderator role unless there is a server related emergency.

[feral forge]

The match making is totally random.

[quick quail]

hello, my account was hacked, I can’t log into it in any way, but I have a number there for 2-stage Authentication, then

[sharp crater]

Are emulator players ranked with mobile player lobbies..?

[buoyant loom]

some people are trying to steal my personal address, but I'm not logged in with facebook, I'm only with twitter, these are mine [e-mail]
Do I also have 2FA on Twitter? how is it possible

how can i delete facebook this is not my personal account?

[edgy wagon]

Why did the Merit come down for no reason?

[storm flume]

Please contact the customer service for further assistance, @buoyant loom. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @quick quail. Refer to subpoint 5.4 in #faq for further information.

[green agate]

You should have received a reason in your mail section.

[green agate]

I do not believe so, they can only play with mobile in Custom Rooms.

[tardy basin]

No one helped me yet

[edgy wagon]

They said that I used cheating tactics and killed my friend in the team, and I wouldn't do this

[green agate]

You have previously received a reply from one of our volunteers, please follow the first step provided.

[green agate]

You should be able to get it back by playing regular matches then.

[edgy wagon]

Why am I being punished for something I didn't do?

[green agate]

Sometimes false-positives will happen in the system or for reported incidents that happened.

[edgy wagon]

Now I can't play because of this mistake and I hated playing because I'm playing alone now and you have to fix this mistake

[sharp crater]

Here is the proof of that statement being wrong

https://youtu.be/MUiC-dif9iI

He is clearly playing on emulator and ranked number 1 in long shot in North American

[green agate]

Then you might need to report it to the in-game customer service if you feel that it is unfair.

[sharp crater]

I’ve done that several times and the response is always - “we haven’t found any signs of cheating”

The guy is streaming while doing this…how obvious it has to be

[green agate]

There isn't much we can do as volunteers sadly, sometimes things will happen.

[pure bane]

Someone stole my account please help me

[tardy basin]

You told me to do something and i said i did what u said and still nothing happened ??

[storm flume]

Please contact the customer service for further assistance, @pure bane. Refer to subpoint 5.4 in #faq for further information.

[pure bane]

I cant do nothing

[sharp crater]

I get that dude..I’ve tried the customer care option as well and no matter what options I spin through…they close the ticket with bot responses…
It is very frustrating to see nothing that can be done to people like these.

Even as volunteers…you should get a line of communication open with devs so actual issues can be dealt with…

[limber storm]

<@&481161015728406538> please, i need a help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @limber storm. Remember to read through #faq before asking questions in the support channels.

[limber storm]

I change my region to Spain using VPN and i’m in Egypt and the region button doesn’t appear. @feral forge

After more than 60 days

[sharp crater]

What is this guy trying to do ..?

Shady scammers be like noobs now a days

[cobalt rain]

Dear PUBG Team ASAP
I own 3 cars with 3 cards for etch car, One1, Gemera and Jesko. The question why the Masterpiece section is not shown?
I look forward for your replay
Regards,
Amigo

[wicked tiger]

but i always get matched against noobs and it’s boring ☹️

[feral forge]

Spain is part of the European Economic Area (EEA), once you have switched your region to the countries in the EEA, you will not be able to change your country or region due to the General Data Protection Regulation (GDPR). This is not something that we or the in-game customer service can assist you.

For the best gaming experience, you should only set your in-game country/region to the one you are currently residing in. But for now, as long as the law exist, you will not be able to change your region anymore.

[storm flume]

Please consider blocking the user or reporting the content to Discord, @sharp crater, as we are unfortunately unable to assist with behavior outside of our Discord server.

[feral forge]

Feel free to provide your suggestions to this mode in #996458713126797405 if you have any idea on how to improve it. Remember to follow the channel’s guidelines.

[marsh briar]

Mic don’t work in game need fix

[cyan citrus]

What is the device you are using and for how long have you been facing this issue, @marsh briar?

[marsh briar]

My device: Emulator
about two weeks ago

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @marsh briar.

https://www.gameloop.com/.

[marsh briar]

They told me the problem from the game, go to the support for the game.

[cyan citrus]

We unfortunately will not be able to help you much if you are playing on an emulator, @marsh briar. You may try to perform a routine repair of the game, clear game cache or reinstall the game or emulator completely.

[marsh briar]

Thx

[cyan citrus]

You are welcome!

[deep sluice]

I am a K50 GAMING device, open up to 90 frames to solve the problem

[cyan citrus]

What do you mean, @deep sluice? Could you please elaborate?

[deep sluice]

Solve the problem of no 90 frames K50 games please

Solve the problem of no 90 frames
K50 games please

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @deep sluice.

[remote junco]

Need support asap.
Mobile device: red Magic 7 18gb
Issue:
On landing game keeps crashing, i enter match normaly, when i open parachute game crashes, no eror no nothing just crashes and i need to enter again, this is happening every single game, some times 2 times in a row and i cant enter the game due to connection timeout.

[remote junco]

Tried clearing the cache, repairing, reinstalling and everything google can find on my issue.
I need this fixed as i play competitive and it is crucial.

[cyan citrus]

What is the device you are using and for how long have you been facing this issue, @remote junco? Also, from where did you download the game?

[remote junco]

Device: Nubia Red magic 7 18gb ram, snapdragon 8 gen 1.
About a week and half now, gsme is downloaded via google play store.

[serene saffron]

Hello everyone, i would really like to ask you guys if there any chance to know, iTunes cards work 100% in purchasing UC inside the game?

[opal panther]

Hi I need help
Mods?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @opal panther. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

How much internal storage you have left in the device?

[remote junco]

I have 177gb of free storage

[cyan citrus]

Regarding the game helper software you are using, is that default application of the device, @remote junco?

[remote junco]

Yes that is integrated software of the phone

I didnt have issues first week of installing, but it just came i dont know why

[cyan citrus]

To start with, try to repair the game from login menu, @remote junco. Make sure that you select both Routine Repair and Restore Default Settings options. After that, clear game cache and reset your device app preferences through your device settings > System > Advanced > Reset options > Reset app preference. Restart your device and try to play again.

[opal panther]

I was playing the game last night with my friend and he got banned. We were playing in squads and everyone in the squad was also banned for "teaming with cheaters" but the thing is my friend is not a cheater and he wasn't even banned for cheating. Come on man this is pissing me off
I need some assistance to at least revoke and decrease the time of the ban

Please help me

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @opal panther.

[opal panther]

I tried appealing but nothing is happening
It just takes me to a bot chat and the chat doesn't even tell me the reason I got banned

And the conversation just ends

[cyan citrus]

Please understand that there is unfortunately nothing we can do to help you with account suspensions, @opal panther. Please refer to the information provided in #faq sub point 2.12 and refrain from repeatedly asking questions regarding account suspensions.

[remote junco]

Did not fixed at all, just crashed upon loading, and on the end of the game

This is very frustrating issue, i was 1v1 and it randomly kicked me after whole game of playing

[cyan citrus]

Can you try to check if there are any pending software updates for your device, @remote junco?

[remote junco]

Checked multiple times, now trying to reinstall the game again

[cyan citrus]

If that does not work, and if it is possible for you, you may need to reset your device one time, @remote junco. Also, you may submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[jade horizon]

Hello

Please I need one to help me.
Thanks ❤️

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jade horizon. Remember to read through #faq before asking questions in the support channels.

[jade horizon]

This problem came to me more than 5 times and then I closed the account for a short time and when I logged in the game gave me a 10 year ban and I am not playing with any hacker or violation of

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jade horizon.

[tardy basin]

I'm still waiting for a response

[limber storm]

When i can change my region?

[feral forge]

As long as the GDPR law exist, you cannot change it at will.

[inland hare]

I want to remove the third link and I did everything that is required, but he asked me to enter the game with the most device I use and I did what he said by using the most two devices i uses and also the first option is not open, what is the solution?

[cyan citrus]

We unfortunately lack further information regarding this, @inland hare. You may contact the customer service in-game for further assistance.

[cyan citrus]

If you have a video recording of completing the achievement, you may submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[cerulean holly]

my friend moved to ukraine and can't top up yusi from the internal store, how to solve this problem? Turkey region, it is located in Ukraine <@&481161015728406538>

[livid shore]

my account has been frozen for 1 day idont know why
but thay end 1 day
and the frozen dont remove

[harsh flint]

material event available on 2.2version???🥺 🥺 🥺

[polar marsh]

Please refer to the private message from @polar marsh for further information, @livid shore.

[storm flume]

Please contact the customer service for further assistance, @cerulean holly. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Are you referring to Upgraded Firearm Materials Pack?

[crude aspen]

is this the global verision..?

[cyan citrus]

This is not PUBG MOBILE, @crude aspen. We provide community support for PUBG MOBILE.

[crude aspen]

Can I play PUPG on steam?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @crude aspen.

[misty apex]

New event iQOO Mission max but not show missions, why please reply @green agate @celest shadow

[tight mountain]

I need to talk to PUBG customer service

My email was banned while I was in the lobby
I want to talk to customer service

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tight mountain.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @misty apex. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[empty onyx]

Can any1 tell me how should I do this and get the extra 30 points 75
[Friend Bonus]
Eliminate 14 enemies with M249 in Classic Mode.

[green agate]

This means you need to kill 14 people with the M249 LMG in a regular match.

[empty onyx]

Thank you but what I meant should I eliminate or my friend to gain extra 30 RP points cause I search for this on YouTube an d twitter but didn’t get any answers

[green agate]

I'm not sure I understand, but you go look for an M249 sometimes from an airdrop. Then you go around killing 14 people in the game.

[feral forge]

Friend bonus means that after you have accumulated the required progress of a mission, you can get an additional 30 RP Points if you have a friend who has purchased the RP in the same team.

[empty onyx]

Ok thank you all

[orchid silo]

Dear Sir I Need To Talk @prisma flameent pubg mobile

tencent Customer Support Please Reply Me

@prisma flameent customer Support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @orchid silo. Remember to read through #faq before asking questions in the support channels.

[orchid silo]

chak other Channel Talk to me Butt This Time Still Offline ??

[heavy vortex]

it's a fraud user who scams people

[orchid silo]

Sir

[feral forge]

This is a scammer, you should consider blocking and reporting the user to Discord Trust and Safety. Please be advised that only the in-game customer service can assist players with account related issues.

[slender delta]

2.2 release date?

[storm flume]

We currently do not have a specific release date for the upcoming update, @slender delta. Once we do, we will publish further information in #news.

[sonic cloud]

Where is problem ? How can i fix it ?

[storm flume]

Please contact the customer service for further assistance, @sonic cloud. Refer to subpoint 5.4 in #faq for further information.

[tardy basin]

I said I don't have a video , don't you guys have a record for everyone in the game ? To check if he's hacking or not ???

[cyan citrus]

If you do not have a video recording or if you are not able to make a video recording of the issue, you may contact the customer service in-game for further assistance in this regard, @tardy basin.

[zealous sky]

Good luck, I want to ask about music on YouTube for the official PUBG Mobile page, how can I use music as the start of a live live on Facebook without giving me copyright!??

[fleet palm]

Hi! Could you please help me with smth? I would like to log a ticket for an issue and I am Not sure I have the correct e-mail address where I can send my request.

Could you please help me with a valid e-mail address?

[green agate]

[e-mail]

[tidal inlet]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tidal inlet. Remember to read through #faq before asking questions in the support channels.

[zealous sky]

؟؟

[fleet palm]

Thanks a lot!

[tidal inlet]

Hello, I have a PUBG account from Season 4, it was banned, but I am sure that I did not use any method to cheat the account, I was tired of it. You can watch the latest matches if you want. Please, I love my account. Please help me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tidal inlet.

[fleet palm]

Do you know the e-mail address for europe? They are keep replying to me to get in touch with someone in my region because they are from Korea. It is So frustrating that PUBG doesn t have a proper customer service

They are saying again and again to acces customer Support from Settings, But when I am Doing It, i am Not able to speak with a real person.. only robots

[green agate]

That is the only email address.

[fleet palm]

Got It! Thanks a lot for Your help

🙂

[cyan citrus]

What is the issue you are facing? E-mail for the customer service is mostly meant for general queries. Regarding the in-game customer service, you will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[fleet palm]

One year ago I have purchased 20K UCs for Poseidon X suit and after that I have realized that I don t have enough money to level It up. So, I have requested a refund to Apple and they gave me back the money.
This was against the policy, of course and It is understandable. I got banned for 365 Days and 2 Days ago my account got unbanned, But every UC I am adding to that account is withdrawn By PUBG. I can understand this too, they need to recover the amount. The only thing I am interested is: If I am puting back all the debt that I have with PUBG, will I be able to Close the balance with them and use the account normally?

[cyan citrus]

If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game.

For more information regarding this, please refer to the following announcement or reach out to the customer service in-game for further assistance, @fleet palm.
#news message.

[empty olive]

Yes that’s right, you have to pay the debt first, and then you can use it normally. I have had this issue too.

[hollow drift]

how to fix sound getting interrupted when i turn my mic on and off on iOS ?

[rain imp]

My account got hacked,,, 😭😭

[wide dove]

Hi

@celest shadow @green agate

When I will obtain the title

??

[celest shadow]

Results are calculated every Monday at 00:00 (UTC+0). The top 100 players of each region will earn titles that last for a week, starting at 01:00 (UTC+0).

[wide dove]

I don't understand so I will receive it in next Monday

Or today

[celest shadow]

Next Monday.

[wide dove]

The title will removed in next season??

[tardy basin]

Customer service didn't help at all unlike other games so make it better

[celest shadow]

The title will last for a week.

[spice silo]

Thankyou

[queen vortex]

I want to create a brigade but I can not help please help!

[simple epoch]

Hi, Is there Emergency Pickup available in New Ancient secret mode?

[dry pawn]

Can i report it?

[buoyant summit]

If someone selling bgmi battlegrounds mobile india account on instagram youtube can i report here #questions

[dry pawn]

Its website where you can report. Not here

[buoyant summit]

Link?

[dry pawn]

Check the pin message of #897611453404700733

[tardy basin]

Since no one cares about solving the sharpshooter bug , i have a hacker ( with a video ) so anyone likes to ban him ? I guess this is interesting enough

[chilly spade]

@buoyant summit We only provide support related to Pubg Mobile global (English ) version of the game.

You may contact the Bgmi support for more info.

[meager pumice]

When is new update coming?@celest shadow

[bleak ledge]

why am in safety observation period ??

[storm flume]

We currently do not have a specific release date for the upcoming update, @meager pumice. Once we do, we will publish further information in #news.

[meager pumice]

.thanks

[celest shadow]

You may refer to this for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[bleak ledge]

why am in safety observation period
Since I started playing PUBG and I haven't used any cheats or even searched for them I'm just playing for fun with my friends Why is my account being questioned and I haven't even done any unusual kills
I'm willing to let the monitoring team go into my computer and search for themselves if there are any cheat files or something like that.!
Why have I been disabled for so long without any reason
Attached to this mail are pictures of the statistics of the last matches I played before entering the safety watch, and my number of kills did not exceed 5 and people who easily eliminated me
I am a person who pays money in this game just to get new skins and accessories why should I put my account at risk
I ask you to provide a convincing response to all these problems
And your fair examination of all my matches, and the speedy removal of this ban, if it turns out that there is no cheating.

[dry pawn]

Any answer?

[dry pawn]

I saw in miramar

[dry pawn]

Did not played erangle yet

[dry pawn]

Are you in clan?

[flat bobcat]

Any news on when next season starts?

[thorn cobalt]

Dear PUBGM AND VSPN, My Name is Kinhkan Meas my in game name is Stalker i’m the captain of Team KE From cambodia thanks you so much vspn for organize pubg mobile Asia Pacific Cup fall 2022 tournament ,we just achieved Top 1 In Asia Pacific Cup
we would like to asking about pubg mobile regional clash(PMRC), we would like to know about PMRC Teams Qualification criteria, i got some information from social media instagram @pmpl.updates they posted that PMRC Team Qualification Top3 PEL, Top3 PMPL Thailand, Top3 PMPL Vietnam, Top3 PMPL Indonesia, Top3 PMPL Malaysia, and Top 1 Asia pacific cup will be invite to join PUBG MOBILE REGIONAL CLASH (PMRC)
on date 2022 september 5th we noticed that we didn’t get any mail for the PMRC invitation, so we would like to ask about PMRC Teams Qualifications criteria for us to know clearly is KE Top 1 in Asia pacific cup Fall 2022 got invitation to join PMRC? Thanks you much we love PUBGM AND VSPN!
From Stalker Team KE From cambodia.

[chilly spade]

Report it through in-game report

[dry pawn]

Which rule to select when report?

[tardy basin]

Scam i suppose

Or anything similar

[dry pawn]

Click on season there is date of the end of season.

[tardy basin]

I have a video of someone hacking

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @tardy basin.

[south hill]

Hello where can I report a scammer that steals peoples accounts?

[stray sail]

Hello please connect with me because of the bands because of the new band update without any reason and please unpack the band on me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stray sail.

[glossy wasp]

https://youtu.be/CbDqzWtuxWs

Bro even tho this is a old video. Is still in the game

[buoyant summit]

Ok then why pubg mobile comany gives strike on bgmi videos on youtube ?

[stone cloak]

Please help me pubg wont let me add phone number of my country , pubg dont let ppl add Armenian number to pubg account help

[devout quartz]

Hello @celest shadow, who do I have to talk to to report a facebook account and one that uses bypass to match emulator against mobile?
If I report it as normal, they find no evidence, but everything is in the videos on his Facebook.
Those of emulator cannot find game in NA, only in Europe.

[elfin plaza]

Can we recover our hacked pubg mobile account if any one knows about this then please tell me 🥺

[tardy basin]

Yes please if we can it'll be so good

[elfin plaza]

What u wanna say ..?

[steep pine]

Good evening need some help #askme

[native stag]

Sir need help my friend got this Issue on There Acount after 1 day 1 day

[native stag]

this same problem after 1 day tow times

[knotty jungle]

I changed my game server by mistake and I need help to get it back
please help me

[steep pine]

@native stag please update your game emulator if you exploiting any bug playing in different manner than normal player this may happen somebody reports you

@knotty jungle contact to in game customer service

[knotty jungle]

i try because i dont get answer after 2 days

[steep pine]

Try to explain in a simple way that they can understand@knotty jungle

With new conversation

[knotty jungle]

can you give me a text for example

and i send that text to customer service?

[steep pine]

I accidentally touch server button and server was changed i requesting you to get me back to
which server you want@knotty jungle

[knotty jungle]

tnx dear for your help

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[cyan citrus]

Please refer to the following announcement for more information:

#news message

[tardy basin]

What do we do if our account got hacked and the hacker used a hack to ban our account ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tardy basin.

[cyan citrus]

Refer to the above response or reach out to the customer service in-game for further assistance. We will not be able to help you with account related issues through the community any further.

[cyan citrus]

You may report such messages, avatars or player names directly through in-game using the built-in report feature for the world chat. When making a report, you will have the choice to select if you want to report the player for their message, avatar or player name. You can also select a violation accordingly from the available options or select the Other option if all of the available options are irrelevant to your report.

[cyan citrus]

If you have recently changed your server, you will unfortunately have to wait for the 60 days cool-down to be over before you can change your server again. It is same for everyone.

[steep pine]

@cyan citrus why every new update of emulator get my account frozen for more than one month why this s ht happening every time with emulator update

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @steep pine.

[steep pine]

@cyan citrus #faq what I do with it customer care didn't respond

[night cloak]

Hello

[steep pine]

My account got frozen today is 5 September my account get unfrozen on October 24 2022 just for update in emulator my account was frozen

[night cloak]

My account haz been hacked

Who can help me

[cyan citrus]

To report online PUBG MOBILE cheating, you can do it through https://bit.ly/3soBavK.

To report cheaters, please report them directly through in-game using the built-in report feature or the customer service. You can also submit a report through https://bit.ly/3uDSJZv if you have video evidence.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

A delayed response from the customer service can be expected due to enormous number of requests every day. Regarding your issue, please refer to the information provided in #faq sub point 2.12 and refrain from repeatedly asking questions regarding account suspensions as this is not something we can help you with.

[cyan citrus]

Hello! Please add more precise details about the issue you are facing when trying to link your phone number.

[steep pine]

@cyan citrus is more than 4 days the customer care didn't respond

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @steep pine.

[steep pine]

Bunker sending message behind bot

[elfin plaza]

Bro my google account is deleted on which my acc was hacker has linked his own link to my account and o don't have any access to my acc i have tried in in-game customer service but thay say that u must have any one link to ur acc for further processing

[cyan citrus]

If you do not have access to your PUBG MOBILE account or any of the login methods, you will first need to recover access to one of the login methods by reaching out to the respective customer service of that platform, @elfin plaza. In your case, you may contact the Google's customer service for further assistance: https://support.google.com/. Your other option is to create a new account and continue playing the game.

[elfin plaza]

Somehow I got access to my google account but it will be useless for me because the hacker has unlinked my google acc and linked his own and then deleted my google account

I think now there's no chance to get my acc back

[cyan citrus]

This is not something we can help you with through the community, @elfin plaza. Please understand that your account security is your own responsibility and you should never share your login information with anyone and enable two-factor authentication.

[night cloak]

Hello my dear friends. I want to say something, I swear to you that something is wrong. I have appeared more than 7 times. Abnormal behavior has been detected and you have been under observation for 24 hours. But the reason is that I read the article in tencent and did not do anything about it. Please help and thank you

[spice silo]

😮‍💨

[cyan citrus]

Please refer to my previous response or contact the customer service in-game for further assistance. We will not be able to help you any further through the community.

[cyan citrus]

Where did this violation happened?

[grand garden]

Hello guys i got a question , its the 4th time in 10 days my account gets "Observation" for 24 hours for which i cannot play, i have 1-4 kills per game , wtf is this ?

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance, @grand garden.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[grand garden]

so that means i just wait ?

[cyan citrus]

For further assistance with Esports, you may use the Discord for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[grand garden]

every two days i get banned for 24 hours ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grand garden.

[cyan citrus]

Accounts that have a history of cheating or accounts that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance.

#news message.

[cyan citrus]

As mentioned in PUBG MOBILE 2.0 update announcement, the emergency pickup is only available in Erangel and Miramar in Ranked and Unranked Mode.

[night cloak]

Does Pubg mobile gamepad support

@cyan citrus

[cyan citrus]

No, use of peripheral devices is not allowed when playing the game on any handheld device, @night cloak.

[tidal minnow]

Hi

My Account Has been hacked

i can prove That is my accout

i have payment

[storm flume]

Please contact the customer service for further assistance, @tidal minnow. Refer to subpoint 5.4 in #faq for further information.

[tidal minnow]

i need to chat with custmer support

with real gut not bot

[feral forge]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[faint ridge]

Hello.. are there real support humans here?

[chrome flame]

My account was banned for no reason and I'm sure they don't have any evidence please I try in-game support they didn't do nothing there is anyway i can contact the support

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @chrome flame.

[faint ridge]

I have a question on mind.. if someone play random and in that random game was cheater on team.. why the ban? If he from random and you can see friends list and history

[cyan citrus]

Player behavior and data is analyzed in aggregate. You will not be punished for inadvertently teaming up with a cheater from time to time, but repeatedly and actively teaming up with a cheater will result in penalties. Penalties may include deduction of rewards, clearance of tier score, and account bans. The penalty for repeated group w/ cheaters behaviors depend on the circumstances. In general, the penalty will increase with the number of violations, as well as for severe violations, @faint ridge.

[faint ridge]

I think its not fair.. if someone who i played and lie if he hack.. he still stranger not more 1 week if what you say is truth so not the random guy but the new stranger.. how can i meet new people and how can i know if they hack or not

I never cheated.. its wrong.. and pubg can see my play i have most of the games recorded by geforce experience. And you can hear me or them if i got help or not

I only was stupid to pay so much on game.. lost so many cash usd.. more that 6000 .. and at last one stranger guy make ban to good players

[polar marsh]

Please refer to the private message from @polar marsh for further information, @faint ridge.

[long slate]

help me

[storm flume]

Please do not use languages other than English, @polar bridge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @long slate. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Could you please change your game language to English and share another screenshot of the error message? Also, mention the device you are using.

[coral glacier]

I want help my account has been hacked is ther a place to go and I have all the information?🥺

[storm flume]

Please do not use languages other than English, @polar bridge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[coral glacier]

I don't have an option to contact us

[pseudo gazelle]

YG is a great team with a long history, but they do not deserve auto-invite to PUBG Mobile Regional Clash this season. KE, placed first in APAC and by rights should represents ASIA PACIFIC region this season.

This is a bigger issue than just one tournament. Spots at tournaments like this should be earned not given; just like how THM region earned their 5 slots in APAC, Cambodia earned their 5 slots in APAC, Myanmar earned their 5 slots in APAC and so on so forth. If auto-invited practice is not taken seriously, what do we even play for? Spending 6-10 hours a day or even more for this opportunity but given to a team simply because of the popularity or because of past achievements, we live in the present.

I want to speak to all countries and all regions, make it known to PUBG Mobile and other esports scenes that we fight everyday for months just for these few opportunities per year. Organization owners spend thousands and tens of thousands for these chances. Players commit thousands of hours to have these opportunities. Fans always supporting us because they believe in a fair selection process.

I have nothing against YG and the Myanmar people, in fact as an official caster in Cambodia I have always praised YG as the King of Wild Card in the past in almost all Livestream with YG presents. But YG performance in the last 2 seasons alongside other Cambodia and THM teams fall short of the best, they are going through some changes. Let PUBG Mobile know we are all equal, regardless of Organization size or popularity. A better team deserves their chance, in this case the slot should go to KE Team from Cambodia.

We hope the tournament organizer reconsider their decision. And especially we hope PUBG MOBILE will guide and gives attention to these challenges that is effecting a fair selection process.

#KEforPUBGMregionalclash #allesportsteamareequal

[flat bobcat]

Thanks @dry pawn

[cyan citrus]

Could you please elaborate?

[cyan citrus]

For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[lone pewter]

I can't access my account

There is no phone number

[coral glacier]

I don't see this option

[storm flume]

Please contact the customer service for further assistance, @lone pewter. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please share a screenshot of what options are available for you. Before taking the screenshot, please make sure that you change your game language to English.

[robust mortar]

And that’s also against rule 4!

[feral forge]

There are 6 players in each crew, this can only mean that this player did not participate in any of these matches.

[robust mortar]

So It’s not possible to play if your under the required rank?

Meaning they couldn’t have broken rule 4?

[feral forge]

Correct.

[robust mortar]

Ah okay. They couldnt join the lobbys is what your saying

So not possible they broke this rule.

Is this correct?

[feral forge]

Yes, if they do not meet the minimum tier requirement they will not be able to participate in the match.

[robust mortar]

Ah okay

Thank u

[feral forge]

You are welcome.

[rigid spire]

hey anyone could help me ?

wanna ask for something small

@here

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rigid spire. Remember to read through #faq before asking questions in the support channels.

[rare night]

Oh hacking Vietnamese stewm agian

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @rare night.

[spice cipher]

Which regions have the red diamonds in redeem section?

[sturdy hazel]

Hey .

[stone maple]

please state your query to get proper answer

[terse prawn]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @terse prawn. Remember to read through #faq before asking questions in the support channels.

[pastel crow]

@spice cipher I need your help

[spice cipher]

About?

[pastel crow]

@spice cipher sir some one hacked my Twitter account login and password in game I want to unlink but they are asking for 30 days and he is logining my account countinously

@spice cipher sir I want to give you my account google play login And please unlink Twitter and email it is my req

[spice cipher]

Sorry im not a moderator wait for one to reply.

[spice cipher]

Sharing account information is against t&c of pubgm

[pastel crow]

@spice cipher sir now what should I do?

[cyan citrus]

Please contact the customer service in-game for further assistance with compromised accounts, @pastel crow. A delayed response can be expected due to enormous number of requests every day.

[pastel crow]

@cyan citrus sir please can you help me to unlink my account

[cyan citrus]

No, we unfortunately can not help you with compromised accounts through the community, @pastel crow.

[pastel crow]

@cyan citrus sir can we talk separately?

@cyan citrus accept my friend req

[cyan citrus]

What does it concern, @pastel crow?

[feral forge]

Advertising is not allowed in this server, please go through the server #735483472432594994 before you participate here in this server, @lapis wasp.

[obsidian drift]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @obsidian drift. Remember to read through #faq before asking questions in the support channels.

[storm flume]

Please do not use languages other than English, @worn herald. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

How do you get crown name title for C3S7? I have reached Ace but yet to receive the name title

[cyan citrus]

The season rewards will be given to the players in start of the new season depending on the highest rank you reached in your previous season, @night cloak.

[hushed girder]

Can we expect Zombie mode in Halloween?

[cyan citrus]

Please keep an eye on #news for future announcements regarding the upcoming content, @hushed girder.

[night cloak]

Ah, so that explains it. Thank you!

[cyan citrus]

You are welcome, @night cloak!

[ornate mauve]

my account unban plz

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ornate mauve.

[dark dock]

Hi, I have a problem with my gyroscope it's active but it doesn't work

[cyan citrus]

For how long have you been facing this issue, @dark dock? Also, please mention the device you are using.

[unkempt vault]

I have an issue logging into my account linked through Facebook. Any help is appreciated

[dark dock]

@cyan citrus Since today and I have an iPhone

[cyan citrus]

Please add more details about the issue you are facing or share a screenshot.

[unkempt vault]

Everytime I try to log in it gives me this error message

[cyan citrus]

To start with, turn off your gyroscope settings through the game settings. After that, perform a routine repair of the game from login menu and restart your device. Try to turn on the gyroscope settings again and see if it will make any difference.

[cyan citrus]

What is your country and the device you are using?

[unkempt vault]

Usa & Ipad. Not sure what generation

I was in a game and my game crashed, tried to log back in and kept getting that error

[cyan citrus]

Do you have Facebook application installed, @unkempt vault?

[unkempt vault]

Yes

[cyan citrus]

Please try to perform a routine repair of the game from login menu and restart your device one time, @unkempt vault.

[unkempt vault]

I’ve tried already, even deleted and redownloaded the game, nothing has worked

[slow stag]

What’s wrong?

[cyan citrus]

Try to perform a routine repair of the game again and reset your device network settings through Settings > General > Transfer or Reset iPad > Reset Network Settings. Restart your device and try to log in again.

[unkempt vault]

Alright

[cyan citrus]

Could you please elaborate?

[slow stag]

3 days ago I was playing and my rank was 800 all of a sudden I was unranked

[late shore]

Please my account has been banned but i don't do any think why ?

[unkempt vault]

Still got the same error message & now have to wait 10 minutes to try logging in again. I think my account got unlinked somehow

[polar marsh]

Please refer to the private message from @polar marsh for further information, @late shore.

[cyan citrus]

Can you try to check for any pending updates for the Facebook application in your App Store? If there is any pending update, try to update your Facebook application or try to uninstall the Facebook application and try to log in directly through inside the game. If the issue still persists, please try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3.

[slow stag]

?

[pulsar briar]

The fastest PUBG Mobile emulator that runs 1 RAM from a laptop on weak devices

[unkempt vault]

Still not working 😕

I know i’m not banned, my clanmates confirmed. I’m pretty sure it got unlinked

All the faq thing did was suggest a VPN which you can get banned for, and i’m not taking that risk.

[stone cloak]

When it asks for sms code no sms comes

[cyan citrus]

You can change your DNS settings through your device settings that does not include any involvement of the VPN. Changing your DNS settings by referring to the instructions provided in #faq sub point 4.3 will not cause any issues.

[cyan citrus]

The only recommended emulator is GameLoop and you can download it through their website: https://www.gameloop.com/.

[pulsar briar]

An emulator is not available for 1 RAM and 2 RAM devices and my laptop to meet the requirements to run global lob values

[pulsar briar]

He also suffers from many problems such as buttons while playing with every challenge in PUBG Mobile

[unkempt vault]

It literally takes you to a free vpn if you click on the blue IOS button. And tells you to add said vpn to your dns settings.

[cyan citrus]

Please make sure that you have entered the correct phone number along with the dialing code or try again at another time as there is a daily limit to receive the verification codes. If the issue persists, please reach out to the customer service in-game for further assistance.

[cyan citrus]

In that case, players are advised to upgrade their devices. Third-party emulators are not recommended. For further assistance with GameLoop, please visit their website or Discord server.

[pulsar briar]

I texted them and they said there is a problem with the PUBG Mobile game itself. It is not a problem with the values ​​of the lob world itself

Try it yourself, check it out, brother

please

[cyan citrus]

Go to your device Settings > Wi-Fi. Select the ‘i’ icon next to the Wi-Fi network you are connected to. Scroll down and select Configure DNS. Change the configuration from Automatic to Manual. Select Add Server and add these DNS addresses: 1.1.1.1 and 8.8.8.8.

[cyan citrus]

We cannot help you with that any further. We provide community support only for mobile platform.

[unkempt vault]

Real tencent support or no?

[unkempt vault]

& thanks for your time

[cyan citrus]

That is a scammer. Please block the user and report him to Discord Trust & Safety at https://dis.gd/report. For future reference, do not accept friend requests from malicious accounts.

[unkempt vault]

I didnt, he’s in this server

[cyan citrus]

Could you please mention the Discord user identification of that user, @unkempt vault?

[unkempt vault]

He was at least

Cant find it now

[cyan citrus]

The user has now been suspended form the server. Thank you, @unkempt vault.

[unkempt vault]

Np. Just sucks that nothing is working. I’ve put 4yrs into that acc and cant even access it now

[cyan citrus]

Try to change your DNS settings by following the steps I have mentioned above, @unkempt vault. If the issue still persists, try to change your network or reach out to the customer service in-game for further assistance.

[unkempt vault]

Yeah i tried changing dns and still nothing. Contacted them in game hours ago and no response yet

[cyan citrus]

If it is possible for you, try to reset all your device settings one time, @unkempt vault. Regarding the customer service, a delayed response can be expected due to enormous number of requests every day.

[unkempt vault]

You mean like a factory reset? And yeah i get that

[cyan citrus]

Not the factory reset. You can reset all your device settings through Settings > General > Transfer or Reset iPad > Reset > Reset All Settings, @unkempt vault.

[unkempt vault]

Alright. It’s worth a try

Still no luck

[cyan citrus]

Then please continue with the customer service for further assistance, @unkempt vault.

[unkempt vault]

Will do, thanks again for your time

[iron stirrup]

Hello

[cyan citrus]

You are welcome!

[cyan citrus]

Hello! How may we help you?

[iron stirrup]

My account is hacked. It's been 2 months now.

I tried to contact them on Instagram, Facebook, Gmail, In-game support but they didn't solve my problem

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @iron stirrup. As we only provide community support through this platform, we unfortunately cannot help you with such account related issues.

[iron stirrup]

I did

[nimble nexus]

@cyan citrus hey where can give screen shot for one use hackers ?!

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @nimble nexus. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[nimble nexus]

I have just screen shot no have video

And 5 more

[spark acorn]

Hi

[dark dock]

@cyan citrus I play the game on my IPhone X and my IPhone 8 but it's only on the 8 that the gyroscope doesn't pass yet it went well before

[spark acorn]

Please reply to me, my account has been hacked and all links have been cancelled

[nimble nexus]

@cyan citrus so we have screen shot no have video can report in in this link i have 5x screen shot for this hacker and id and name where can report it

[spark acorn]

I need to contact support

[spark acorn]

I need to contact support

I regret that I paid 1 dollar in the game because of the bad customer service, no one responds, they only want dollars

[sharp path]

My account is hacked

[storm flume]

Please contact the customer service for further assistance, @sharp path @spark acorn. Refer to subpoint 5.4 in #faq for further information.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @dark dock. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[sharp path]

My Account Has Been Stolen Connected Phone Number I Can't Log In

[mystic tangle]

Can someone confirm if the Forager Achievement is possible to be done in Unranked? I just opened 5 air drops and it didn't register.

[night cloak]

i keep getting this i did everthing to fix it but won't go away any help?

[low lance]

I need help, my account has been hacked

I want to talk to technical support

[storm flume]

Please contact the customer service for further assistance, @low lance. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

We mainly provide community support only for the mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[storm flume]

Please contact the customer service for further assistance, @sharp path. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

It has tier requirements, so only in ranked match.

[mystic tangle]

I see. Thank you @feral forge

[spark acorn]

I need real customer support, I don't want a bot, what is this ridiculous?

[magic rover]

Hello there!
Recently my pubg Account got Scammed & i was unable to login into my account as the scammer linked his phone no & Turn the verification on! Kindly look into this

[storm flume]

Please contact the customer service for further assistance, @magic rover. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Only the in-game customer service can assist players with account related issues, @spark acorn.

[magic rover]

@feral forge they are saying contact social media support team

[feral forge]

Do you have a screenshot of the conversation? Discord is not a social media platform.

[magic rover]

@feral forge

[feral forge]

If your login method has been compromised, you should contact the social media support of your compromised login method(s) in question for further assistance to recover your access to it. Social media account such as Facebook, Twitter and Google Play.

[magic rover]

@feral forge I have all my social media accounts linked! But the scammer linked his no & turn on the verification method. Now whenever i try to login verification method appears

[feral forge]

You should answer the FAQ bot according to your issue in order for it to be connected to a support agent who will be able to assist you further regarding your issue.

[harsh flint]

@cyan citrus yes .. 🥺 🥺 🥺

[pure shoal]

hi how can i remove my mobile number completely

[storm flume]

Please contact the customer service for further assistance, @pure shoal. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

We do not have the information regarding the availability period of that pack.

[fringe goblet]

quick question, is there a way to get more sensitivity for gyroscope? i play on max and it’s too slow for me :/

[lament sail]

One hackk running in market with different names and every one sell hack why no one ban this hack is pubg sell and support hack every youtuber use paid hack no ban if ban they unban their account easily thats not fair with us thats why every one leave pubg pubg is not fair game....

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @lament sail.

[night jasper]

The date of his heroism pmco ?

[low path]

hello

i pubg mobile ban 2030 😦

[polar marsh]

Please refer to the private message from @polar marsh for further information, @low path.

[cinder cave]

my account just got banned and i didn't do anything wrong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cinder cave.

[short pendant]

I got banned 2 years ago for wrong reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @short pendant.

[pastel crow]

@polar marsh hey can you help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pastel crow. Remember to read through #faq before asking questions in the support channels.

[pastel crow]

@storm flume I want to unlink my Twitter login through pubg

[green agate]

@pastel crow This should be done through the settings menu. If you are physically unable to change it yourself, then contact the in-game customer service center.

[past pilot]

will the weekly report come back soon ?

[inner fiber]

Any solution?

[green agate]

Contact customer service for this, we are not able to physically help with this.

There is nothing we can do to help you with this through the community regardless, you will need to contact them one way or another.

[e-mail]
But the odds of receiving help through this email for account-related issues is more than likely not going to happen.

Please keep in mind that your account's security is your own responsibility in the future, and should be treated kind of like a safe. We are not able to help you as we are not paid employees with access to the physical means necessary to help you with this issue.

Once a phone number is linked, most games require you to go through a verification code for new devices.

[cyan citrus]

It is unfortunately not possible to unlock a higher sensitivity setting than it is available in the game. However, you may provide your feedback regarding this through the #996458713126797405 channel in compliance with the channel's guidelines.

[cyan citrus]

What is the login method you are using? Also, please mention your device.

[cyan citrus]

No information regarding this. You may provide your feedback regarding this through the #996458713126797405 channel in compliance with the channel's guidelines.

[magic compass]

Hii admin when this car real expired,
I saving money for 9/9 but it will be late?

[cobalt kindle]

Guys I lost my account and I need help to get it back please

@cyan citrus

[wise umbra]

Hello, my account was stolen. I can't log in to an account not through Facebook, not through the game center. I have access to them, but it's not my mail or my phone number that's linked to the account
Previously, a phone number was linked - 79891972699
Mail - [e-mail]
There was a nickname in the game - HEMAJORŘ1337
My Current Nickname Is primeRELAXū
Idi - 5150367037
In confirmation of my words, I am sending you screenshots about the payment of the UC.

[storm flume]

Please contact the customer service for further assistance, @cobalt kindle and @wise umbra. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Please refer to the event end date in the event interface instead:

[cobalt kindle]

Only bot reply to me ... Need a human

[versed egret]

Hello everyone please please someone help me I can’t use Shotgun& SMG When I shoting enemy my character returned and some time reloading gun not working In match I can’t damage enemy because i have this issue
ID: 5167146305

Device :iphone 8 plus virson 15.5.1

Network : Wi fi

Country :Iraq

#996458713126797405

[wise umbra]

My account was stolen what should I do?

[wise umbra]

@cyan citrus

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues. You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[storm flume]

Please contact the customer service for further assistance, @wise umbra. Refer to subpoint 5.4 in #faq for further information.

[cobalt kindle]

I have, many times but it always end the conversation never connect me with agent

[wise umbra]

How do I recover a stolen account? @feral forge @cyan citrus

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @wise umbra.

[wise umbra]

I have access to social networks, but when logging into an account, I need to keep a code that comes to the phone number of scammers. Technical support did not help in the game

[cyan citrus]

As we only provide community support through this platform, we unfortunately cannot help you with such account related issues, @wise umbra. You may try to contact the customer service again.

[wise umbra]

I didn't put it right, I wrote to the bot in the game, but he couldn't help me, so I'm writing to you

[wise umbra]

What actions do I need to perform to restore my account?

@cyan citrus ??

[cyan citrus]

There is unfortunately nothing we can do to help you with compromised accounts through the community, @wise umbra. Regarding the customer service, you will need to record your issue through AI and select the available options accordingly to connect with a support representative.

[dry pivot]

Hello guys

I purchased 50€ and something happens with my connection...and then i pay 2 times 50€ for 3000uc

Can we do something?

[cyan citrus]

You may try to contact the customer service in-game and see if they will be able to help you with this, @dry pivot.

[woven inlet]

I need help for unlink process can anyone help me

[cyan citrus]

Please add more details about the issue you are facing, @woven inlet.

[woven inlet]

I want to unlink one social media platform but it says you have not logged in engongh day's on device but I have logged in more than 90 days and new social media that i won't to unlink it has more than 60 day's but it say you not logged in ennogh day

[woven inlet]

Anything can you help me for this

[obtuse anvil]

hi

My account has been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obtuse anvil.

[cunning onyx]

bruh i was opening crates and i got banned for 10 years ._. am so mad rn

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cunning onyx.

[winged jay]

My PUBG MOBILE account got hacked and I don't have access to my account now. Help me please it was all I had. I bought some UC and RP too. It was connected to my Twitter account and now Someone else has access to my account and they removed my social media logins too. I can provide my Character ID and proof of that the Social Media account belongs to me. Please help me out <@&481161015728406538>

[vast plaza]

good day, I get every day safety observation. it instantly happens to me. any solutions?

[feral forge]

You may refer to this for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[vast plaza]

it happens to me every day.

[winged jay]

Hi please help me out

[vast plaza]

it happens for more than 10 days

[feral forge]

If you do not have access to any of your login methods linked to your game account, the customer service is unfortunately will not be able to assist you in any way. You will need to create a new account to play the game.

[feral forge]

You may try contacting the in-game customer service for further assistance regarding this.

[winged jay]

my account was unlinked all of a sudden while i try to login a new account is created I actually played the game yesterday and now I can't login at all

It was all I had

[vast plaza]

how can i contact them?

[feral forge]

Please make sure that you are using the correct social media accounts to login to your game account. Unlinking login methods take at least 7 days, so what you have mentioned is simply not possible.

[storm flume]

Please contact the customer service for further assistance, @vast plaza. Refer to subpoint 5.4 in #faq for further information.

[nimble nexus]

When new update

[pastel sleet]

Is Pubg going to support 90 fps on smartphones with Snapdragon 8 & 8+ gen 1 any time soon ??

[versed egret]

Guys i have a question VPN. Safe or not ? I scared use and banned my account

[arctic yarrow]

• Issue in Details :Yes, well, hello, it's been 3 days since I started playing pubg on the emulator. It won't let me play solo and duo, I have to wait 7 minutes or more .
• Last changes done before the issue : (Disable matching by language will increase matching efficiency.) problem how to fix?

[short tiger]

Hi@.Ṇadïa.🌴#7761 can i dm u please?

@feral forge

[storm flume]

We currently do not have a specific release date for the upcoming update, @nimble nexus. Once we do, we will publish further information in #news.

Please refer to subpoint(s) 3.18 in #faq for further information, @versed egret.

[feral forge]

What does it regard?

[feral forge]

Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective combination and timing in your selected server, especially for emulators, if there are not enough players, your match making time will be longer than usual. This is unfortunately not something that we can assist you, if you want faster match making, you should consider playing the mobile version of the game instead.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @short tiger.

[cloud arrow]

@feral forge

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cloud arrow. Remember to read through #faq before asking questions in the support channels.

[cloud arrow]

when i send a friend request to someone say( failed to send friend request )
@.Ṇadïa.🌴#7761

[rapid echo]

I bought game currency for $99.99, the payment went through, the currency did not come, I thought it was a bug and bought it again for only $0.99, these came but others did not

[mortal apex]

Please contact the customer service for further assistance.

[polar solar]

My facebook account is hack, I can back my account. Plz help me

[storm flume]

Please do not use languages other than English, @molten garden. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Please contact the Facebook's customer service for further assistance with this: https://www.facebook.com/help.

[polar solar]

My pubg account recovery

[cyan citrus]

You will first need to meet these requirements to be able to remove your linked social media account.

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[cyan citrus]

Please share a screenshot or video recording of the issue you are facing.

[cloud arrow]

this happens with any one and my friend list not full

[cyan citrus]

Does it happen when you try to add anyone in the game, @cloud arrow?

[cloud arrow]

yes

[cyan citrus]

From where did you download the game, @cloud arrow?

[cloud arrow]

play store

in morning i was send friend request normally

it just happened few hours ago

[cyan citrus]

Try to perform a routine repair of the game from login menu, @cloud arrow. If the issue persists, please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[cloud arrow]

i try to do repair and nothing happened
it will take long time to answer in #996546243859853424

[cyan citrus]

As this seems like a bug, please submit a report of the issue through #996546243859853424 so that it can be investigated further, @cloud arrow.

[honest brook]

hi bro how i can give pubg partner?

my accound ban for 30 days for plaing with cheaters. im youtuber and streamer Adelkurdo . this is mistake and im plying with my fans every day. i dont know who is cheaters

[polar marsh]

Please refer to the private message from @polar marsh for further information, @honest brook.

[ripe ice]

Hi help me out please,someone hacked my account and i cant log in because the hacker is using his phone number in my account 😭

[storm flume]

Please contact the customer service for further assistance, @ripe ice. Refer to subpoint 5.4 in #faq for further information.

[ripe ice]

I have talked with customer and they are not responding me now,i have send to them in email everything to make their verification to find that i own my account not the hacker

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @ripe ice.

[jagged ermine]

i want to cancel account deletion

[cyan citrus]

Please share a screenshot of the issue you are facing, @jagged ermine.

[jagged ermine]

@cyan citrus

[quick mica]

Hello, Bebji company, I adopted injustice and I did not do anything. Please help me. People reported me through some streamers that I encountered, but I swear that I did not do anything. The account was spent on it, an amount of more than 6000 US dollars. Help me and thank you

[storm flume]

Please contact the customer service for further assistance, @jagged ermine. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quick mica.

[jagged ermine]

bot is replying me not costumer @cyan citrus

[cyan citrus]

You will need to Record your issue through AI and select the available options accordingly to connect with a customer service representative. We unfortunately cannot help you with such account related issues through the community.

[jagged ermine]

i did that

[cyan citrus]

We unfortunately cannot help you with this issue any further through the community, @jagged ermine.

[jagged ermine]

in private ??@cyan citrus

[cyan citrus]

No, @jagged ermine. As mentioned earlier, this is not something we can help you with. Please be more careful next time with the options that you do not want to use. As mentioned earlier, you may try to contact the customer service and see if they will be able to help you with this.

[jagged ermine]

ok

[night cloak]

Anyone know how to fix this/Contact support.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[strange vine]

What about weekly report (Bonus challenge voucher) ?

[storm flume]

Please do not use languages other than English, @fading plaza. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fading plaza]

Peace be upon you, Pubg Mobile, please return to us the old map of Levik, which is the best map, please return it

[cyan citrus]

You may provide your feedback about the game through the #996458713126797405 channel in compliance with the channel's guidelines, @fading plaza.

[cyan citrus]

No information regarding this.

[strange vine]

Have any chance to return it?

[cyan citrus]

As mentioned earlier, we don't have information regarding this, @strange vine. You may provide your feedback about the game through the #996458713126797405 channel in compliance with the channel's guidelines.

[lost ibex]

Hi

[feral forge]

Hello, @lost ibex. How can we assist you?

[verbal nest]

Hi

My account was stolen from me and then they played with hack

[storm flume]

Please contact the customer service for further assistance, @verbal nest. Refer to subpoint 5.4 in #faq for further information.

[mild shore]

what if a username in pubg contain 18+ word ?
time ban or merit ?
reported - user: tryسکسی
id cant find it :(

[ripe epoch]

hello i got banned from the pubg discord i legit don't know why its kinda stupid its been like months and i don't know why i got banned i can't get to the pubg team so im just banned its very stupid

[tribal shale]

My hacked game id 5286829202

Current social platform to log in mdmohasinali56@gmail (Google play games)

The link date of the current social platform 2020/02/02 mdmohasinali56@gmail (Google play games)

Please remove phone number and email from my hacked account it’s help me log into my pubg account

I parches uc July and August 2022 for buying upgraded firearm materials pack. And my m416 glacier upgrade to level 4.

[storm flume]

Please contact the customer service for further assistance, @tribal shale. Refer to subpoint 5.4 in #faq for further information.

[tribal shale]

Whare is the customer service?

[feral forge]

Please refer to subpoint 5.4 in #faq for further instructions on how to contact the in-game customer service.

[obsidian harness]

hi there, anyone can help plz ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @obsidian harness. Remember to read through #faq before asking questions in the support channels.

[obsidian harness]

my acc got banned... how can i reach game support ? i don`t need bots talking to me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obsidian harness.

[lime schooner]

Thank you tencent for banning my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lime schooner.

[heavy vortex]

trying hacks for the first time Or came to world for the first time?

[azure bolt]

this is hacker x ray

i cant report

id:51800650467

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @azure bolt. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[fading wharf]

How do i get to the point to get form to be filled from support

[green agate]

You need to go through all of the prompts for your specific issue.

[vast plaza]

good day, I get every day safety observation. it instantly happens to me. any solutions?

It happens in every first game once the safety observation end

Any help?

[green agate]

You will need to contact support to see why your account is being flagged.

[vast plaza]

How do I contact them?

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[vast plaza]

i tried, but no result

it`s just a bot replying

[fading wharf]

Yah but they keep showing me in game support i dont get form tyoe

Type

Any idea how to get to form for hacked accounts

[empty oracle]

u are hacking. So what’s the problem

[green agate]

There isn't a specific form for hacked accounts.

[vast plaza]

@green agate

[green agate]

Did you go through all of the prompts?

[vast plaza]

yes

[green agate]

Then it will take some time before they get to your ticket.

[vast plaza]

how do i issue a ticket?

[green agate]

By contacting them through the Customer Service center.

[fading wharf]

But i know i have got the form thats get filled before

[vast plaza]

there is no ticket issue in Customer Service center

[green agate]

By going through the prompts, it sends them a ticket of your issue.

[green agate]

This is most likely something internal from their team. We would not be able to provide this if it was a thing.

[fading wharf]

Ok thanks

[ripe ice]

Hello ,yesterday when i wrote here a support of pubg contact me and i startet talking in whatsapp , he didn't help me . He stole my twitter account

[feral forge]

Please be advised that only the in-game customer service can assist you with account related issues. If you were approached by someone unknown offering you hat they can help you with such issues, they are scammers attempting to steal your login credentials and your account.

For now, I suggest you to first contact the Twitter support to recover your access to your Twitter account, then contact the in-game customer service for further assistance.

[ripe ice]

I contacted twitter but i cant get it back now

[feral forge]

If you do not have access with any of your login methods linked to your game account, the in-game customer service will not be able to assist you in any way.

[ripe ice]

Can you help me , is this the adress email of pubg support [e-mail]

[green agate]

[e-mail]

[supple linden]

Good day. The account was stolen. the attacker tied his data, I only have an available login through the game center. How to get your account back?

[storm flume]

Please contact the customer service for further assistance, @supple linden. Refer to subpoint 5.4 in #faq for further information.

[blazing ingot]

Who knows how can I fix this

[versed egret]

Settings. Controls advanced controls. Disable gyroscopes reverse 🔄

[blazing ingot]

It's already disable

[versed egret]

Disable gyroscope and enable again

[tranquil blaze]

🙏🏻

[versed egret]

Hello everyone when I play with another region's player, my ping is going to 200 or higher anyone know how to fix this issue?

[blazing ingot]

Hmm

Let me think

You can try to restart your router and then your phone

[versed egret]

I try everything Change my network still have this issue

[lone harness]

My account has been unjustly banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lone harness.

[tranquil bison]

Hello

[boreal kindle]

Hello @polar marsh There is a channel Facebook sale hack for people cheat. I want to report that channel?

[tranquil bison]

The link to my account has been stolen. Is there a way to retrieve it? I own the Gmail name above

[tranquil bison]

The link to my account has been stolen. Is there a way to retrieve it? I own the Gmail name above

[pure kelp]

hi can any one help me plz

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pure kelp. Remember to read through #faq before asking questions in the support channels.

[pure kelp]

when I start pubg from game loop I get this massage unknown error code 269811717

[ebon yew]

<@&639889499718942720> <@&481161015728406538> why is need 15day to change the number login? is any way to do it before 15day i cant wait please give a solution i want to change number Pubg support not replaying i give him every detail

[night cloak]

i got hacked who can help

[storm flume]

Please contact the customer service for further assistance, @pure kelp and @night cloak. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Please be advised that we are unable to assist players with account related issues here on Discord, for any account related issues you should contact the in-game customer service for further assistance in this regard, and if the progress requires time, your only option is to wait patiently for it to be completed.

Also, please remember not to mention the moderator role unless there is a server related emergency.

[chilly spade]

Can you share a screenshot of the problem you are facing?

[pure kelp]

@chilly spade

[chilly spade]

Try restarting your device if the issue still persists you may click the help button.

[pure kelp]

i restart it and nothing happend i click help it sent me to gameloop discord and they tell me to come here

[dim pelican]

Good evening, I had a Facebook account, is there any way to restore it?

can anyone help?

[scarlet oyster]

My emulator stopped at 98% i need solve this problem please

@chilly spade

[feral forge]

Please contact the Facebook support for further assistance in this regard.

[feral forge]

We mainly provide community support only for the mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[dim pelican]

I'm from Russia I can't login to facebook

[feral forge]

Unfortunately, this is not something that we can assist you here on Discord.

[dim pelican]

Can I change my login method?

[feral forge]

What are your linked login methods to your game account?

[jagged ermine]

51513998093

[jagged ermine]

can you solve the proplem thats my id

@celest shadow

[storm flume]

Please contact the customer service for further assistance, @jagged ermine. Refer to subpoint 5.4 in #faq for further information.

[jagged ermine]

bot is replying

[gaunt dove]

Hello, My account got hacked and i tried through in Game Support but without succec, a question to Admins here, can i record my screen to Proof that am the Owner of my Hacked Account and send an Email to Support? does this Help because nobody is believing me that my Account got hacked cause some Emails and Social Media which was Linked to my Account are Deleted and i dont have any access to them anymore, Beste Regards

[storm flume]

Please contact the customer service for further assistance, @gaunt dove. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please do not use languages other than English, @hasty fjord. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[deep sluice]

Why doesn't my device support 90fps?
Game console name K50 GAMING

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @deep sluice.

[deep sluice]

Requirements to run 90 frames

[lost ibex]

my account was banned 90 day someone help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lost ibex.

[warm dawn]

update out as yet?

[night fog]

Good night, my account was banned for 3 hours and I can't figure out why?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night fog.

[storm flume]

We currently do not have a specific release date for the upcoming update, @warm dawn. Once we do, we will publish further information in #news.

[ruby nova]

how do i change my profile picture to something from my camra roll?

[cyan citrus]

Do you mean that you want to use a profile picture in the game from your phone gallery, @ruby nova?

[ruby nova]

Yes

[cyan citrus]

It is not possible, @ruby nova. You can only use available avatars in the game or profile picture of your social media account linked to your PUBG MOBILE account.

[ruby nova]

Ok

[random elm]

.

People i need help please

[vague bobcat]

Hi , believe me my account has been banned without any reason and im big fans of pubg mobile once my account banned i feel really bad cause the networks sometimes it’s bad and i got banned multiple times but I don’t use any types of cheating and you can check my Account im playing normally my account ID is 5782316668 , my email address is : muhtadimusa@gmail@com

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vague bobcat.

[random elm]

Today there's a problem with my ping , i play in my usual server and my ping always 20ms, but tody when i play with squad it above 100ms !! And lagging!! And when i play solo its 20ms ! Where is the problem!

Anyone ??? Can Help ???

Where are you people:)

[cyan citrus]

What is your country and the server you are playing on, @random elm?

[random elm]

I am in Saudi Arabia and playing in Middle East server

[cyan citrus]

It is possible that one or more players in your team are from different region than you, so the game will connect you to a server that is ideal for everyone, @random elm. Try to play with players only from the same region.

[random elm]

Yup actually they are my squad and they are in Saudi and Middle East server ! The problem just show today

When i play solo its just 20ms 💔

[cyan citrus]

Got it! What is the device you are using, @random elm?

[random elm]

iPad Pro

BTW I tried to download pubg in my iPhone and its the same problem 😦

[cyan citrus]

Try to perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset iPad > Reset Network Settings, @random elm. Restart your device and see if it will make any difference. If the issue persists, please reach out to the customer service in-game or submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[random elm]

I tried to do routine repair and restart the network but It's still the same problem :/

[cyan citrus]

Is it same if you will with a random team with auto matching turned on, @random elm?

[fiery cedar]

Pubg Mobile Next Update Date?

[storm flume]

We currently do not have a specific release date for the upcoming update, @fiery cedar. Once we do, we will publish further information in #news.

[supple junco]

it’s not letting me login thru twitter and crashes

[cyan citrus]

Please share a video recording of the issue you are facing, @supple junco. If there is any personal information, make sure that you hide it before doing that.

[random elm]

No when i play alone and auto maching its 20ms 💔

In settings it shows Middle East 120ms and Europe 90ms HOW COULD THIS HAPPENED 💔

[magic compass]

Thanks admin but now even is gone I cant buy anymore

[feral forge]

2022/09/09 (UTC +0), that is 1 hour 16 mins ago.

[magic compass]

How I can do with this coin😢

[feral forge]

It should convert into 1500 Lucky Vouchers and it can be used in further sports car events.

[random elm]

Anyone can help me with my problem people!!!

[wispy vine]

I want one of those cars so bad lol my event still there lmao it’s too expensive for me tho

[cyan citrus]

Then it should be an issue with one of your teammates. You may try to contact the customer service in-game for further assistance in this regard.

[random elm]

No ! I tried with many squads and it's still above 120ms

[cyan citrus]

As I have mentioned previously, you may contact the customer service in-game for further assistance or submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines, @random elm.

[random elm]

Look and I live in Saudi 🤣

[cyan citrus]

Please refer to my previous response again, @random elm.

[vernal frigate]

where channel to me for report player?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @vernal frigate. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[woven inlet]

Yes more than 60 day I have waited and all condition followed

[crude hedge]

Hello, my account was hacked yesterday but I secured it later that day. They used all my uc can someone please help me?

[woven inlet]

But I have using device from last 2 year

[cyan citrus]

You must have logged into the account on the same device in the same region for at least 15 of the last 30 days, @woven inlet. If you believe that you meet all the aforementioned requirements and you are still unable to remove your linked social media account, you may contact the customer service in-game for further assistance.

[cyan citrus]

It might not be possible to recover the UC that you or an unauthorized user spent in the game, but you may try to contact the customer service in-game and see if they will be able to help you with this.

[crude hedge]

How do I contact them? They just give faqs for in game support so I'm here now to talk to a live person

[cyan citrus]

We will not be able to you with account related issues through the community, @crude hedge. Regarding the in-game customer service, you will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[crude hedge]

After taking all that money pubg mobile seems to be going great job with customer service. 😑

[tiny jasper]

Hii. When release 2.2 update

[storm flume]

We currently do not have a specific release date for the upcoming update, @tiny jasper. Once we do, we will publish further information in #news.

[tiny jasper]

Tq

[lone atlas]

today the new Season is released on pudg

[boreal kindle]

I want to report an account Facebook sale hack for cheating people. If you care, i will send that account for you!

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @boreal kindle.

[lone atlas]

Do you know roughly what time it will come out today or not?

[brisk coyote]

Helow need help

[cyan citrus]

Hello! How may we help you, @brisk coyote?

[brisk coyote]

Sir i have problem in pubgm please help I am playing pubgm on gameloop and every time i start game there are download excitement resources everytime i can't stop this downloading resources excitment it get my game ping ms HIGH and my data lost 1.5 Gb

Sirf please reply @cyan citrus

[cyan citrus]

We only provide community support for mobile platform, @brisk coyote. You may try to perform a routine repair of the game from login menu, clear game cache or reinstall the emulator.

[brisk coyote]

so where i need to go for gameloop pubgm help?

give me server link

[storm flume]

Please refer to subpoint(s) 3.15 in #faq for further information, @brisk coyote.

[lone atlas]

we know what time the new season will be released on pudg today

[cyan citrus]

The new season will be released when the current season ends after September 19, @lone atlas.

[magic compass]

It comback

[midnight wren]

Hello any hacked my facebook account. My facebook is connected pubg. How to recovery my pubg mobile account? Pls help me..
He changed my phone number verification for pubg mobile i cant login in

[cyan citrus]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game, @midnight wren.

[slender delta]

Update 2.2 release date?

[storm flume]

We currently do not have a specific release date for the upcoming update, @slender delta. Once we do, we will publish further information in #news.

[night cloak]

gyroscope is sliding on xiaomi redmi note 10s

[cyan citrus]

What do you mean by sliding, @night cloak? Could you please elaborate?

[unborn pilot]

@celest shadow why am still getting the vouchers of koenigsegg spin?

[cold mural]

Hello 👋
I open my account and reived that my account has been flagged as a high risk, and it's freezed for inspection

Frozen*

[night cloak]

It just moves to a random direction and doesn't take my inputs

and keeps moving

while I'm not moving it

and it doesn't stops

https://www.youtube.com/watch?v=ERHrfAQFKVQ&ab_channel=MJRock🤘

similar to this

[cold mural]

@cyan citrus

[night cloak]

My account is hacked

how do you even get your account hacked

[cold mural]

؟!!!!!

Hello
I open my account and I received a message that my account has been flagged as a high risk and it's temporary freezing for 12 hour for inspection

I need someone to help me!

[night cloak]

i got banned because of teamed up with cheaters, where is my mistake and who i know that team is using cheat tools.
please i need urgent help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cold mural]

I need urgent help

[feral forge]

I believe the event is prolonged and will end 14 hours later.

[feral forge]

Can you please provide us a screenshot?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @cold mural.

[cyan citrus]

For how long have you been facing this issue?

[bleak jewel]

Hello, I changed my server by mistake, I am contacting in-game, but it says it cannot be changed from the guest account.Server selection option is not available for guest account, we recommend linking your game account to a social account for a better gaming experience - It's a mistake I connected with facebook but

[cyan citrus]

If you have recently changed your server, you will need to wait for the cool-down to be over before you can change it again, @bleak jewel

[gentle niche]

Hello, I have found an bgmi partner account that is bought by a scammer . He is scamming many people for cheap uc

Who will be responsible if a Partner title's used to scam

[bleak jewel]

First time I changed it by mistake. My friends made such a mistake in time and contacted the support team and they helped them, my support team is stuck in a bug so I wrote it here please help 😦

[cyan citrus]

We cannot help you with account related issues through the community, @bleak jewel. If you have changed your server, the only option you have is to wait patiently before you can change it again. It is same for everyone and customer service can not help you in this regard.

[bleak jewel]

2 months long... :_ (

Thanks @cyan citrus )

[cyan citrus]

You are welcome!

[iron zodiac]

Please remove the music of this loading,It's very annoying

[feral forge]

There is already a post covered this subject in #996458713126797405 and has been acknowledged by the community team.

[iron zodiac]

Okay ty

[gloomy escarp]

@feral forge how to use give-item command in games????

[lethal notch]

Hi guys i cant enter solo fpp match in europe server please help i used to enter matches but now i cant in solo fpp

[cold mural]

no one help me
i need any assist

[fossil badger]

I sent my account to a friend of mine. I have a twitter account and a game center, but I can't access my account because it has been linked to a mobile number. Why not?

[feral forge]

I believe that the command is not enabled in #888036319559831622. As this channel is only reserved for community support related to PUBG MOBILE, you should use #discord next time for such regard.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @cold mural.

[feral forge]

Please be advised that every account is personal to the respective account holder and is prohibited from gifting, lending, trading or otherwise permitting any other person to access or use other’s account as that is against PUBG MOBILE’s terms of service.

The person who you have shared the account with might have linked their phone number to your game account, in this case the game account can only be accessed with a code sent to the linked phone number.

[feral forge]

Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective combination and timing in your selected server, if there are not enough players, your match making time will be longer than usual. If you are unable to get into a match, please try again in a different time.

[lethal notch]

ok thx

[fossil badger]

I know that but how do I log in to the game I can't log in because of the mobile number

[feral forge]

You may need to ask the person for the code. Unfortunately, there is nothing much that we can assist you here in this regard, I suggest you to contact the in-game customer service to remove the login methods linked by that person, they should create their own game account to play the game instead.

[north wind]

Help

I bought an account on September 8, 2022 from a person in pubg mobile, tied my number and mail, Twitter bindings. But on September 9, 2022, this person restored access to twitter and changed all my data. Now I can't access twitter. What should I do, help! technical support is silent! How to contact technical support?

[fossil badger]

I have all the links to the game and I have proof that the account is mine

[feral forge]

Please be advised that selling, buying or trading PUBG MOBILE account is against the terms of service of PUBG MOBILE. Neither the in-game customer service nor us can assist you here with this issue.

[feral forge]

Please refer to my previous response.

[meager pumice]

Will maybe in next update custom rooms be unlimited?@feral forge

[feral forge]

Feel free to provide your feedback and suggestions regarding the game in #996458713126797405, @meager pumice.

[meager pumice]

So its not planned soon

When update coming beacuse i got event already to update?@feral forge

[night cloak]

today

I just got the phone

[storm flume]

Please do not use languages other than English, @cold mural. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gentle niche]

I have found an bgmi partner I'd that's been sell to a scammer . The scammer scams for uc from people.

[lethal folio]

Hi, I'm asking for the moderator's help. SMS messages with a confirmation code do not arrive. Country Russia

[prime maple]

Kind of a longshot, but is there a list of words that are censored in game? I keep being muted using Spanish words which, if read in English are prohibited. (Ex. Sin means “without” in Spanish, Con means “with” in Spanish)

[vast apex]

My account was hacked by linking the internal email and adding an internal phone number and I was able to retrieve the email, but I cannot cancel the phone number and I want to cancel the phone number

[feral forge]

We unfortunately do not have a list of censored words in the game. But feel free to provide your feedback and suggestions regarding these censored words in #996458713126797405.

[feral forge]

Please be advised that we are unable to assist players with account related issues here on Discord. You should contact the in-game customer service for further assistance instead.

[feral forge]

As we only provide community support for the global English version of PUBG MOBILE, please send your concern to the relevant Discord server instead.

[storm flume]

Please contact the customer service for further assistance, @vast apex. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

While playing Pubg, one of the players found my account nice and asked me to download discord and open the screen and show it to him, after doing this, he added a phone number to my account, how can I get rid of it, can you help me please

[bold imp]

İyi günler kolay gelsin

good day i definitely didn't use cheats i just played games and my account was banned what can i do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bold imp.

[feral forge]

Did you share your account login credentials to the person and let them access to your game account?

[night cloak]

no i didnt

I was surprised too, without knowing anything, the code came to my number, because my screen was on, I saw it, connected to my account and stole

[feral forge]

When you share your screen, is there a possibility that the person saw your login credentials and so they login to your game account using your login methods?

[night cloak]

yes there is because facebook stole my account I saved it back but I can't log in because it added a phone number to my game account

[feral forge]

You mean the person has compromised your Facebook account and linked their phone number to your game account?

[night cloak]

yes

what is the solution can you help

[raw lance]

Ar?

[feral forge]

Please be advised that only the in-game customer service can assist you with account related issues. You should first consider recovering your Facebook account, change the password and enable 2FA, then contact the in-game customer service to unlink the unwanted login methods.

Please keep in mind that it is players’ own responsibility to keep their account and login methods safe, you should never share your account and login credentials with anyone.

[raw lance]

Arabic?

[night cloak]

customer service sends an automated message and then hangs up

I've been trying for 3 days and I couldn't succeed

when i login my account wants phone number

[lethal folio]

The support service in the Russian-speaking pubg mobile is not responding. Only the robot responds .

[brittle flint]

Thanks pubgmobile team ❤️

No one other than 2 people celebrated my birthday. Haha

And pm

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jovial abyss.

[brittle flint]

U can speak english or write turkish channel

[quartz latch]

Hi I'm Ramsesyoutuber my account got hacked.i can't login now whit my Google play because someone put protection whit phone and code. What I can do. I have all prove,I have channel YouTube, but I don't know whit how need talk.

This is some photos now I can't login anymore. Let me know appreciate

This is some photo e prove my account before. I think for sure this people change the name. Ma code I'd you can't change. Appreciate

Pls help I know this people is from Bangladesh. I'm Italian from United Kingdom.

Appreciate you help

[gentle salmon]

Hello
Will the jump and punch glitch be fixed?

[bleak ledge]

why am in safety observation period
This is the fourth time this week!!
I removed the emulator and downloaded it again from the official gameloop site and nothing changed
What should I do
Since I started playing PUBG and I haven't used any cheats or even searched for them I'm just playing for fun with my friends Why is my account being questioned and I haven't even done any unusual kills
I'm willing to let the monitoring team go into my computer and search for themselves if there are any cheat files or something like that.!
Why have I been disabled for so long without any reason
Attached to this mail are pictures of the statistics of the last matches I played before entering the safety watch, and my number of kills did not exceed 5 and people who easily eliminated me
I am a person who pays money in this game just to get new skins and accessories why should I put my account at risk

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Could you please add more precise details?

[storm flume]

Please contact the customer service for further assistance, @quartz latch. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

You can only use English language in this server. For a list of regional communities, please refer to #735483472432594994 sub point 3.1.

[brave plinth]

Hello

I have pubg account i know the twitter and the email but i forgot the google play can i cancel it also the account is banned i want to cancel the google play

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brave plinth.

[stiff kernel]

My account has been stolen and the links have been changed. I want to communicate with specialists or know what is the solution and how to recover my account.

@polar marsh

@green agate

[storm flume]

Please contact the customer service for further assistance, @stiff kernel. Refer to subpoint 5.4 in #faq for further information.

[bleak ledge]

any one !!

[green agate]

This also needs to contact the in-game customer service. We are volunteers who are not able to physically your account's status etc.

[crude hedge]

I messaged here regarding my account being hacked 2 days ago and yesterday someone from here approached me pretending to be tencent support. They asked for my email and verification code to login to my account.
Details of scammer: Tencent Support Team#2148

[celest shadow]

Please refer to the announcement in #735483472432594994 for further information.

[bold egret]

my twitter account got hacked but i have 3rd link how can i log in my account

[naive karma]

Hey dear, a friend of mine as he is a Pubg mobile content creator w 2 pages on Facebook he's interested in how he can get the Pubg mobile partner title.

[cyan citrus]

To start with, please reach out to the customer service of your social media account to recover access to the compromised social media account. If you are unable to recover your social media account, please contact the customer service in-game for further assistance.

[storm flume]

Please refer to subpoint(s) 3.22 in #faq for further information, @naive karma.

[rare night]

Hacker Vietnamese agian

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @rare night.

[rare night]

Oh

[heady zealot]

I have reported this player "Ice Cap" for scamming in-game and now reporting them here on discord for a more thorough perspective. Pretty sure they're gonna hack into other players accounts.

NA-Server

Samsung s20 ultra

Mobile-Data

[woven inlet]

I have contacted Custmer service in game but they saying the same line that you have say in sentence same thing same region same device for at least 15 of last 30days what should i do now I can't do anything

[graceful dagger]

when will be new update

[terse quest]

payment uc didn`t come
what to do?

[night cloak]

sorry for tagging you but i can't solve my problem can you help me @lime juniper

[green agate]

Which is???

[storm flume]

Please contact the customer service for further assistance, @terse quest. Refer to subpoint 5.4 in #faq for further information.

We currently do not have a specific release date for the upcoming update, @graceful dagger. Once we do, we will publish further information in #news.

[night cloak]

here

[green agate]

Contact customer service, they are the only ones that can physically alter your account.

[night cloak]

customer service ends conversation so i can't solve my problem

i tried about 10 times and it ended unsuccessfully

[green agate]

Unfortunately, there is nothing that our volunteer moderation team can do to physically solve this issue.