questions

[feral forge]

Can you please provide us a screenshot?

Can you please elaborate your issue or provide us a screenshot?

[stuck mulch]

video

[feral forge]

Sure.

[winter locust]

@feral forge
Hi.. I am trying to login using twitter acc.. but when I put my email n pass and click login it just shows me a white screen and do nothing

[feral forge]

There are 5 prize pool in this spin, when you accumulate 5 Luck, it will guarantee you to draw from the selected prize pool.

[feral forge]

@cyan citrus might be able to assist you further with this when he is available.

[winter locust]

Alright. Thanks

[mighty sky]

Hello, my account has been hacked. the attacker changed the number to his own and set up two-factor authentication. what should I do in this situation? my email and social network are linked there, and I have access to them.

It is not possible to contact support in the game

[feral forge]

You can contact the in-game customer service via the login menu of the game. Please be advised that only the in-game customer service can assist players with account related issues.

[mighty sky]

I wrote to them, but they couldn 't help me

I don't know what to do

[feral forge]

You may need to keep trying, as they are the only one that can assist players with account related issues. We are unable to assist players with such regards here on Discord in any way.

[mighty sky]

and tell me, is there any way to restore an account without access to the phone?

[feral forge]

As we are not affiliated with the in-game customer service, we have no information in this regard. But they are the only one that can assist players to recover their compromised game accounts.

[mighty sky]

thanks

[zealous burrow]

is there any rules for watch party or anyone can do watch party of PMPL South Asia ?

if there is any rules can you guys please reffer me . Thanks in advance

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[green agate]

This might be better suited for our eSports Discord.
https://discord.gg/esportspubgm

[left spade]

Hola

[gaunt dove]

waiting since 30 Hours in Game Support and nobody is answering

[junior birch]

Hello, @left spade! How may I be of assistance?

Please wait patiently as the customer service receives an enormous amount of requests every day, @gaunt dove.

[left spade]

I want to unlink😧🥺@junior birch

[elder flame]

my

plz unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @elder flame.

[junior birch]

Could you please elaborate?

[mild monolith]

The hacker set up secondary verification (phone number), but I still have access to email, play games that are linked to my account, but due to secondary verification, I cannot log into the account accordingly. What to do?:(

[tame terrace]

we need region change option. Eea problem sucks

[storm flume]

Please contact the customer service for further assistance, @mild monolith. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

If you have created your account or changed the region to one of the EEA region, your account is bound to the GDPR laws, and as long as the law exist, you are not permitted to transfer your account data at will.

[tardy sundial]

Nadia when is ur next tournament

[feral forge]

Are you referring to #matches?

[tardy sundial]

Yes this other groups on discord is a registered stuff and I tried for a week now to get in one game

[feral forge]

You may refer to the pinned message in #matches for more information about the schedules.

What does it regard? Can you please elaborate?

Is that person on Discord and from our server?

You may use #discord for such regards.

[tardy sundial]

So only Saturday and Sunday

[feral forge]

Correct.

[mild monolith]

useless

[tardy sundial]

Is is possible that u gonna start doing Monday to Friday too

[feral forge]

We host the weekly matches on a weekend so that everyone has a chance to participate during their free time.

[rain anchor]

Sir any way to contact pubgm support directly?

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues, @mild monolith and @rain anchor.

[rain anchor]

So sir should i just write my issue in customer service?

Thanks

[feral forge]

Yes. You may refer to subpoint 5.4 in #faq for further instructions in this regard on how to contact the in-game customer service.

[shrewd acorn]

Hello, can someone help me with that problem, I am entering to my account , and after confirmation that I am not a bot, asking to enter with a cod, but I don’t have it

[cyan citrus]

What is the login method you are using, @shrewd acorn?

[hoary compass]

Hello, my pubg account was hacked, at the moment I can’t log into it, I still have a link to the mail and the game center, is it possible to get it back somehow?

[storm flume]

Please contact the customer service for further assistance, @hoary compass. Refer to subpoint 5.4 in #faq for further information.

[shrewd acorn]

Email, but when I try to enter , code is not coming to me

[cyan citrus]

There is a daily limit to receive the verification codes. Try to enter an old verification code that you may have received or try again tomorrow, @shrewd acorn. You may also try to reset your password. If the issue persists, please reach out to the customer service in-game for further assistance.

[gusty heath]

Hello, dear developers, I played PABG for 3 years, but my Facebook account was hacked, because of this I can not go to it, is it possible to somehow restore the account?

[cyan citrus]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game, @gusty heath.

[shrewd acorn]

I don’t have any codes

How can I reset password ?

Without code

[chilly spade]

Change the password of your email.

[shrewd acorn]

For what ? I have access to my email, but when I try to change password of my account pubg, it’s ask code

but the code is not coming to the mail

[viral wedge]

Hi I am the owner of the account 5450728943 There is someone in my team that uses mods but I don't know because I just met him 2 games ago then he got his account locked for using mods but I didn't know it. He used the mod I played with him exactly 3 matches I no longer matched with him but the next morning my account was locked 😦

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viral wedge.

[clear raven]

It never worked for me either. Not wven the first code to activate the email Adress for PUBG mobile

[storm flume]

Please contact the customer service for further assistance, @clear raven and @shrewd acorn. Refer to subpoint 5.4 in #faq for further information.

[fair helm]

Hello, I have not yet received the latest update for PUBG, how do I get the latest update 2.2, thank you

[storm flume]

We currently do not have a specific release date for the upcoming update, @fair helm. Once we do, we will publish further information in #news.

[hard rune]

Hi everyone

I hv won iPhone 13 pro max in last year from the events and submitted all my details which was required by pubg but i m really Sorry to inform you that Since 10 month gone i hv not received my reward yet.
Number of time i gave reminder through customer support services and via email but all in vain.
I need you kind support in this regard...

[nocturne shale]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.
ID:51405991021
Email: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nocturne shale.

[bleak prairie]

Hi PUBG mobile
My account is hacked and someone else has linked his email and number on my account due to which I cannot login while my Facebook is still on my account and can be unlinked in 5-6 days if u could help me get my account and I also have all the proofs that it's my account

[storm flume]

Please contact the customer service for further assistance, @bleak prairie. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Can you please provide a screenshot of the event that you won?

[hard rune]

@feral forge ok wait

@feral forge that was the event

@feral forge
So how u may help me ...???

[celest shadow]

Please send your concern in #copyright and wait patiently for a response.

[hard rune]

@celest shadow Dear i m already waiting patiently from last 10 month thats y i text here

[languid tide]

@feral forge good evening

[obtuse rover]

I want a solution to this problem, what should I do help?

[cyan citrus]

Hello! How may we help you?

[obtuse rover]

I didn't do anything wrong.

I didn't do anything wrong.

I was deducted uc, I didn't do anything wrong.

I even want to know how much punishment he is.

[cyan citrus]

If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game. For further assistance with this, you may contact the customer service in-game. @obtuse rover.

[cyan citrus]

Please wait patiently for a reply from the community team.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @languid tide.

[obtuse rover]

What should I do to prove that I did not ship illegally?

I recharge every day and the discount is given to me

I have the number of every purchase I made

[cyan citrus]

Feel free to reach out to the customer service in-game should you require further assistance in this regard, @obtuse rover. We will not be able to help you with this any further through the community.

[obtuse rover]

I swear I didn't ship illegally

Customer service is a registered service

I even want a phone number to talk to

[sinful quartz]

My account got banned for modifying games file which didn't
I got banned for a day
But I am afraid I might get banned permanently after that day

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @sinful quartz.

[obtuse rover]

They accused me and didn't even ask me

[storm flume]

Please contact the customer service for further assistance, @obtuse rover. Refer to subpoint 5.4 in #faq for further information.

[obtuse rover]

What is their customer service number or email?

[raven cove]

Hello

hi, my account was hacked in january. and when i regained access to my account it was banned. I have repeatedly requested for my account to be unbanned. I never cheat and I'm a streamer.

please help me

id: 5972035984

[polar marsh]

Please refer to the private message from @polar marsh for further information, @raven cove.

[cyan citrus]

The email for the customer service is [e-mail]. However, the only recommended method to contact the customer service is through in-game.

[hexed canyon]

I've been playing PUBG since season 5. My account has been banned and I think there is something wrong with that. I did not change the game code or data. I think she was unjustly banned. Please review again. This is my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hexed canyon.

[dense dock]

i think sum wrong wit this set.

sum aint right.

[cyan citrus]

Could you share a video recording of it, @dense dock?

[dense dock]

sure lemme record one

here

[cyan citrus]

What happens when you tap on the loadout, @dense dock?

[dense dock]

u gon make me ruin my fit 🙄

but ait lemme be your test subject

ayoo

yall added an undo feature ?

thats crazy

but yeh bug remains i mean its not a problem i just shared it incase its the same wit everyone.

[cyan citrus]

It is probably a visual bug, @dense dock. Please try to perform a routine repair of the game from login menu. If the issue persists, please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[dense dock]

as long as its just a me visual bug idm

thanks tho

[jade hornet]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.
ID:51405991021

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jade hornet.

[acoustic raptor]

hi

i was talking to pubg support about my hacked account

and had provided all the proof and everything was verified

than i logged in to another account to play pubg

and lost that conversation

i lost that conversation

what would happen now as support had said that they will look at my case and reply to me

how will they reply to me now

can anyone tell mee pls?

[plucky canopy]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plucky canopy.

[cyan citrus]

You will be able to access the ticket on the same account on the same device.

[acoustic raptor]

wdym

i want logged into any account

[acoustic raptor]

i contacted them from here

[cyan citrus]

Then you should be able to open the same ticket from login menu on the same device, @acoustic raptor.

[acoustic raptor]

its different there now

[acoustic raptor]

it started a new conversation

[cyan citrus]

It is possible that they are working on your case as you have mentioned before, @acoustic raptor. In that case, you will need to wait patiently.

[acoustic raptor]

ok

i can wait as long as my account is recovered

[opal merlin]

How long does a uc ban last?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @opal merlin.

[stable kraken]

how i can hide the players name in the room ?
like Team Player 1 ...

[night cloak]

Maybe review your bot nicknames? I dont think you want a Ukrainian Nazi leader to be in your game 💀

[cyan citrus]

That option is only available when creating Advanced Room.

[glacial valve]

iam baned 10 years in Rome
didn't play with hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glacial valve.

[stable kraken]

Thanks

mean i should to enable it right?

[cyan citrus]

Right, @stable kraken.

[stable kraken]

thanks

[cyan citrus]

You are welcome!

[wanton sail]

@cyan citrus Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.
ID: 5220346384
Email: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wanton sail.

[bleak drift]

When the ban unlock?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bleak drift.

[honest terrace]

@cyan citrus hello

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @honest terrace. Remember to read through #faq before asking questions in the support channels.

[sullen lynx]

how can i be partner with kraftom?

or pubg mobile team

[ebon yew]

<@&481161015728406538> how to fix 2time i got this issue my account /?

[glossy wasp]

H9w did i get pinged from @-modarator

[calm gyro]

@polar marsh
Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.
ID: 5220346384
Email: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @calm gyro.

[celest shadow]

You may refer to this for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[honest terrace]

I got a virus in my device that hacks almost everything
Including my account in pubg
What was tied to a number?
And the hacker linked to a number

[storm flume]

Please contact the customer service for further assistance, @honest terrace. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cerulean robin.

[misty hill]

I lost my guest account when resetting my device, what should I do?

[night cloak]

y’all just gonna let this happen and only “punish” them with 8 merit points

[analog grail]

this is third time to make my account on safety observation period and i playing like anyone without cheating i need to solve this problem
my ID : 51400055120

[storm flume]

Please contact the customer service for further assistance, @analog grail. Refer to subpoint 5.4 in #faq for further information.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please contact the customer service for further assistance, @misty hill. Refer to subpoint 5.4 in #faq for further information.

[heady estuary]

My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things.
I ask the company to open my account details and make sure well.
Please take the problem as soon as possible.

Name : وريــد؟
ID: 5238215920
Email: [e-mail]

[storm flume]

Please do not use languages other than English, @heady estuary. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heady estuary.

[primal prawn]

i cant create a post for feedback. it says bad network reauest each time even though my internet is perfectly fine

this is my post id like to make

Title: Arena/TDM Stats
Content: Add arena and tdm stats into the game so players can see the corresponding stats. its a very popular gamemode so i believe players would enjoy being able to see their stats

sorry didnt realize this was for PUBG support and not server support

[feral forge]

It is fine to use the channel as #996546243859853424 and #996458713126797405 are under #questions.

[primal prawn]

oh ok

sorry lolz

yeah idk why feedback wont work for me but id really love if pubg added them stats into the game. i love playing arena and tdm but without stats, i just wish i could see stats for it. its my only complaint about the gamemode

thats @feral forge

[charred pawn]

Is running vbn allowed to change country

[feral forge]

Usage of VPN is not recommended. Also, we do not recommend changing your country or region if you currently do not reside or if you are not a permanent resident in the said country.

[charred pawn]

Is there a better way than a vpn?

[charred pawn]

To play outside the Egyptian server

[feral forge]

For the best gaming experience, you should only set your in-game country or region to the one you are currently residing in.

[vital seal]

Hlo why poco X3 doesn't have 90 fps enabled? @polar marsh

[untold osprey]

Where do I report a live stream promoting hacks on TikTok?

https://www.tiktok.com/t/ZTRPA5d7A/

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @untold osprey.

[untold osprey]

Sorry the link doesn’t work

The guy is streaming the hacks right now

[feral forge]

The platforms not listed in the form are covered by the Other option. On those platforms, we monitor the content rather than removing it.

This is the best course of action. For various internal reasons, we do not plan on changing this.
Please refer to the above for further information.

[strange girder]

Hi supert
I have OnePlus 10 pro ( snap dragon 8 gen 1 120 fps screen) Im waiting for 90 Fps for long Time ) when I see 90 fps option on my device

[feral forge]

Poco X3 including the Pro model are unable to access the 90 FPS option with Smooth graphics as it does not meet the minimum hardware requirements.

▫️ 90Hz display refresh rate
▫️ Snapdragon 865 or Dimensity 1100

[feral forge]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[chilly yacht]

How I can upload my cloud sensi,
It's not showing

[night cloak]

@celest shadow please help @austere horizon.

He/she doesnt understand english ig

[austere horizon]

hello dear PUBGY MOBILE officials, my account number 5415936233 was banned for 10 years on 26.08.2022 I deposited a lot of money into my account, there are upgradeable weapons and epic dresses. I did not use any addons or cheats in the game. I respectfully request that my account be re-investigated.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @austere horizon.

[hoary zealot]

@polar marsh Hi
I have lost my account. I invested a lot of money in account. I have been deceived.

[storm flume]

Please contact the customer service for further assistance, @hoary zealot. Refer to subpoint 5.4 in #faq for further information.

[hoary zealot]

Hi
I have lost my account.
×Ninjaa52×
5477665980
Started playing for the first time :12.05.2019
First time paid UC: 21.08.2019

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues. We are unable to assist you with such regards here on Discord in any way.

[round wyvern]

I did not use any cheating program, I just changed the server to the Middle East so that I could raise my assessment of Conquer in Aldo. and this my id 5130266478

[analog stag]

hello everyday i get a message saying that abnormal things and i get a 24 hours period to check my activity i still dont know the reason and i can assume that i dont use any cheating file or anything can someone help me how to reslove this issue please ?

[feral forge]

Please elaborate the issue that you are facing.

[feral forge]

You may refer to this for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[round wyvern]

I took a ten-year unfair ban and did not modify the game files or run any external program at all while I was playing a game from season 3.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @round wyvern.

[shrewd acorn]

in the support section in the game there is no suitable option for my problem, can I somehow contact support directly?

Or can I contact the technical support manager directly on the discord?

[keen nexus]

I hope that my account has been hacked and I have all the proofs. How do I contact technical support?

[austere estuary]

where server emulator support?

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues.

[feral forge]

There is no support here on Discord.

[storm flume]

Please contact the customer service for further assistance, @keen nexus. Refer to subpoint 5.4 in #faq for further information.

[shrewd acorn]

How can I contact then in-game support directly instead of looking at the answer options?

[feral forge]

We mainly provide community support only for the mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[feral forge]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[peak pumice]

Hello, I have a problem with my account in PUBG Mobile and I want someone from support to help me

I can't use the US

Token payment failed

[languid sleet]

Asslam O Alikum

[storm flume]

Please contact the customer service for further assistance, @peak pumice. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @languid sleet. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[languid sleet]

Iam A YouTuber With 200k Subscribers . I Want Uc For RP To Make Video

[twin coral]

If my account got banned without a reason when i was playing a game from where i can contact the support team??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @twin coral.

[celest shadow]

You can purchase UC in-game or via https://pubgmobile.com/pay. Begging for UC is not allowed.

[sharp gorge]

Report This ID. He Is Using Cheats.
Username: RijonGamingFb8
UID : 51760449545

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @sharp gorge. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[gray adder]

i'm not logging in

[feral forge]

Please elaborate the issue that you are facing.

[languid sleet]

WHAT IS PROCESS FOR PUBG MOBILE PARTNER TITLE

[tall sedge]

My and my friends pubg account got banned and the reason we have been told is that we played with the person who was using hack. Now tell me one thing if the player is performing like a noob and suddenly we get this 7 days banned message, how do we know that the person is using hack or not. The hacker had 75 id level and he had played more than 400 matches during this season which has not ended yet, I don't know what to do or should we stop playing in a squad and play solo matches. Atleaat they should give warning that there is a hackwr in your team.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tall sedge.

[wide dove]

Help

@thin halo

[celest shadow]

Please refer to subpoint 3.22 in #faq for further information.

[celest shadow]

How can we help you?

[night cloak]

Hello everyone. I have a question. I have a problem with lag and lag. But what I am surprised at is. It is in my first account that it has lag and lag. But my other account does not have any comment or lag problems.

?

@celest shadow

[gusty bay]

neden ban yedim anlamadım

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gusty bay.

[gusty ore]

Hello Pubg Mobile Team.
I have this problem how to fix please help me I’m waiting 3 days but anyway it says To many Action taken to quickly Try Again Later

<@&481161015728406538>

[gusty ore]

Please Someone Help me 😭

@polar marsh

[storm flume]

Please do not use languages other than English, @gusty ore. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mortal apex]

Have you tried using a different verification method?

[gusty ore]

Yeah but I don’t Save The Back Up code

😢

[mortal apex]

Please reach out the customer support in game for further assistance. You may refer to the subpoint 5.4 in #faq.

[wide dove]

Hi

But

I must be 89# rank in Iceland grandes kill

Me region is Iceland

And I have 17 kill with grandes

So why he say in under rank different region

@celest shadow

[celest shadow]

Do you live in Iceland?

[wide dove]

I was before

[wide dove]

So what should I do

But me region is Iceland

So why

He say different region

[celest shadow]

Select the region that you are currently in.

[wide dove]

ok so

[wide dove]

Reply

Me

[celest shadow]

Select the region that you are currently in.

[wide dove]

I can't

Because

I need to wait

60 days

[nova portal]

I got banned for 10 years for using a soundpad, it was just hanging out in the lobby. please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nova portal.

[cyan citrus]

If there is a cool-down, you will need to wait for that to be over before you can change your region.

[mild tusk]

What should I do

@static sleet @thin halo

[thorn condor]

Does rog phone 6 pro support 90 fps in pubg mobile?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @mild tusk.

[mild tusk]

What about bgmi

Whom can I contact

[cyan citrus]

We unfortunately do not have a list of supported devices. Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[cyan citrus]

This is not our concern. Please feel free to browse the internet for that or contact their customer service.

[open shoal]

Hi, I've been banned for 10 years without cheating
So why was i banned ?!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @open shoal.

[eager panther]

I was playing pubg 2 months ago and I uninstalled the game now I installed it again but the games lags a lot now I'm playing in galaxy a30 4gb ram and 64gb internal storage. I get a frame rate upto high .I had a smooth gameplay 2 months before but now the game lags a lot.

[mortal galleon]

Why I got this ?

[modern scaffold]

this gay is hacking:51797899276
Review previous encounters he use x ray

[undone prairie]

there are offers in pubg mobile that I cannot find, like the Vodafone offer I can not find it unless when I open the game

[night cloak]

Hello everyone. I have a question. I have a problem with lag and lag. But what I am surprised at is. It is in my first account that it has lag and lag. But my other account does not have any comment or lag problems.

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @mortal galleon.

[cyan citrus]

Is it related to latency in the game or frame drops?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @modern scaffold. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[dense roost]

Helo my name is
gosp amine
The game has been banned without warming cause and have not violated the terms and conditions of the game and i hope that my account will returned and solve the problem
This is my account id 5340902381

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense roost.

[cyan citrus]

I don't understand your issue. Could you please elaborate?

[storm flume]

Please do not use languages other than English, @violet lily. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[inner jackal]

i need support about that i got this 2 times in 4 days i need the reason and how can i get this out of👍 me

[flint narwhal]

@quiet rivet.

[storm flume]

Please do not use languages other than English, @flint narwhal. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

me too like you

[undone prairie]

There is a Vodafone event and I can't find it.

but it didn't end

I just used it a few hours ago, I can only use it whenever it pops up on my screen when I open the game

[cyan citrus]

Unfortunately, I don't have any information regarding that event, @undone prairie.

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance, @inner jackal and @night cloak.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[waxen stag]

Hi I wanted to ask when will pubg mobile support samsung s22 series with exynos 2200? We all with samsung devices are waiting for an update just for our phone to get higher fps in pubg.

[ornate grail]

Can someone please help me?, i wanna unlink my Facebook or link Twitter but there is no option?

[cyan citrus]

What is the device you are using, @ornate grail?

[ornate grail]

Ipad pro 2021

[cyan citrus]

It is possible that your account is currently linked with Google Play Games account that cannot be displayed on an Apple device, @ornate grail. You might need to switch to an Android device and see if there is another social media account linked with your PUBG MOBILE account.

[cyan citrus]

Are you referring to the 90 FPS option?

[waxen stag]

What do you mean

[ornate grail]

@cyan citrus i don't have any android device, also i didn't link it with anything just Facebook, is there is any other solution please?

[cyan citrus]

Which higher FPS option are you referring to?

[waxen stag]

Well the exynos 2200 has only 30 fps option which is high and I maybe want.90 fps option because samsung s21 is smooth-extreme

[cyan citrus]

Try to perform a routine repair of the game from login menu. If the issue persists, you will need to check your account using an Android device or reach out to the customer service in-game for further assistance.

[ornate grail]

Okay wait if my account is linked with google play, will i be able to unlink Facebook or google play if i login with android device? @cyan citrus

[cyan citrus]

The FPS option in the game depends on your phone specifications and this is unfortunately not something we can help you with. Regarding the 90 FPS option, devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[cyan citrus]

You can only remove a social media account that is not currently logged in after you meet all these requirements:

[waxen stag]

Ik that it will be supported 100% because it's the newest exynos chip

[cyan citrus]

You may submit the form I have provided and wait patiently, @waxen stag.

[waxen stag]

Ok

The numeric user? What that means?

My username?

[cyan citrus]

Your PUBG MOBILE numeric user identification that you can find in your profile along with your username, @waxen stag.

[waxen stag]

My ID?

Alr

[dim fable]

Hi when i try to log in via facebook i keep getting Failed to Log in , please try again ??

[cyan citrus]

Please share a screenshot of the issue you are facing, @dim fable.

[uneven herald]

08/29/2022 at 00:56 payment in the amount of 2616.70 tengen. I mistakenly entered the wrong email address [e-mail] and I should have sent it to the email address [e-mail]

[cyan citrus]

From where did you make the purchase, @uneven herald?

[cyan citrus]

The only recommended way to make purchases outside the game is through https://www.pubgmobile.com/pay. Regarding your issue, you may contact the customer service of that payment gateway or contact the customer service in-game for further assistance.

[cyan citrus]

What is the device you are using?

[dim fable]

ipad

[cyan citrus]

Do you have Facebook application installed, @dim fable?

[dim fable]

yes

[cyan citrus]

Can you try to check if there are any updates available for your Facebook application in the App Store, @dim fable?

[dim fable]

i reinstalled facebook now also pubg

[uneven herald]

I wrote an email to [e-mail] . but I still haven't received a response, it's been three days already

[dim fable]

i also tried to connect without the facebook app but the same thing ??

[cyan citrus]

We unfortunately will not be able to help you any further with your issue through the community.

[cyan citrus]

Got it! To start with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings. Restart your device and try to log in again.

[dim fable]

i just did but still the same failure ??

[ornate grail]

@cyan citrus i used android, that means google play is being unliked and 1 day remaining then i will be able to unlink Facebook right?

[cyan citrus]

Try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions.

[hollow gyro]

When will be 90fps for Asus Rog phone 6?

[cyan citrus]

You will be able to do it after you meet all these requirements:

[ornate grail]

Alright thanks but the picture means google play will be unlinked in 1d right?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[cyan citrus]

Yes, as long as you do not log in with the social media account that is to be removed.

[dim fable]

yes i think its something related to my internet because i just moved to a new country

[ornate grail]

Okay thanks

[cyan citrus]

You are welcome!

[dim fable]

hi i changed my DNS but still the same error message ??

i moved to a new country if it is causing the problem @cyan citrus

[gaunt dove]

I dont know what to do But Support is to slow and they does not Help , they said 2 Factor Authentification is off i tried now and i cant login on my ACCOUNT, this is relly Crazy, it feels so bad whenn you know a hacker is playing with your Account

[unique kiln]

Help pls

the event is not coming

I am using android and 30 august victory bay event has not arrived

I need someone who speaks Turkish

@static sleet help pls

@static sleet

@static sleet

@static sleet

[delicate lake]

Hello dear pubgmobile:
Please put all skin gun with inspect emote ,we maxed with money but there is no solution to inspect the skin gun in game 😪
so in future we can show our skin gun in game

[cyan citrus]

What is your country?

[unique kiln]

Türkiye

[storm flume]

Please do not use languages other than English, @unique kiln. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[unique kiln]

@cyan citrus

@cyan citrus I am from Turkey

[fair pond]

j

[cyan citrus]

Please refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[cyan citrus]

Please feel free to provide your feedback about the game through the #996458713126797405 channel in compliance with the channel's guidelines.

[cyan citrus]

We unfortunately will not be able to help you with compromised accounts through the community. You may contact the customer service again.

[junior grove]

hi, i've been banned but idk for how long can any1 help <@&481161015728406538>

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @junior grove.

[junior grove]

@cyan citrus wrong command 😹😹

@cyan citrus it doesnt help me

[cyan citrus]

Please refer to the information provided in #faq sub point 2.12 and refrain from repeatedly asking questions regarding account suspensions as this is not something we can help you with, @junior grove.

[junior grove]

cant you just answer how to check mate?

oh my god

[cyan citrus]

Tap on Details option located on the suspension dialog box or use the File Claim option, @junior grove.

[junior grove]

finally, thank you

[cyan citrus]

You are welcome!

[flat meteor]

Is this a glitch or people stopped joining RP teams?

[formal oar]

Hello, can you help me, as I have a problem with adding friends, note the following picture

[cyan citrus]

The last date to create or join an RP team was August 25. Your RP team is already full though.

[cyan citrus]

Please change your game language to English and share another screenshot.

[storm flume]

Please do not use languages other than English, @fair night. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fair night]

My account has been stolen by someone else. I'm connecting via social network, but he changed his e-mail address. Can you please help?

Turkey support?

?

[formal oar]

Hello, can you help me, as I have a problem with the account picture, see above what is written for me

Hello, can you help me, as I have a problem with adding friends, note the following picture

[cyan citrus]

It seems like you have been restricted from using a profile picture from third-party source as you may have used an inappropriate profile picture, @formal oar. For further assistance with this, you may reach out to the customer service in-game.

[formal oar]

Well, did you notice the second problem?

[cyan citrus]

As I have mentioned before, please change your game language and provide a screenshot in English, @formal oar.

[formal oar]

Take a look here, it might solve my problem

[cyan citrus]

Please share a screenshot of your current friend list, @formal oar.

[formal oar]

Now I do not have enough friends, as I now have 35 friends in the game, but as you know, the achievement is not related to a certain number, as the account is old and has passed more than 120 friends

Every time you add a new friend, the achievement does not progress

Every time you add a new friend, the achievement does not progress

[junior grove]

@cyan citrus hi, @crimson turret is dming people like if he's a moderator

and i think he's trying to scam people by getting their details

[cyan citrus]

You may need to add 120 friends at the same time in the game.

[cyan citrus]

You may send a screenshot of the conversation with him in the #discord channel.

[raven sedge]

I bought a newer Samsung a33 5g but according to the phone processor and ramine does not give the expected fps c21y extremely high (45) fps while a33 5G teşefon gives extreme (30) fps needs to be corrected because the phone needs to give 45+ fps PLS FİX

@cyan citrus

Can you help bro

[storm flume]

Please contact the customer service for further assistance, @fair night. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

This is not normal, Europe recent like ranking top 1 has 0 recent likes with a noob account, please review this thanks.

[thorn condor]

which phones support haptic feedback?

[storm flume]

Please refer to this channel's pinned messages for further information, @thorn condor:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[cyan citrus]

You may report the player directly through in-game using the built-in report feature or the customer service.

[tall grove]

Hello

Hello

Anyone can help me please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tall grove. Remember to read through #faq before asking questions in the support channels.

[tall grove]

Hello .. my account got banned and the reason is not right … what i should do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tall grove.

[eager panther]

My frame rate is high but suddenly when near a opponent the frame drops a lot my character then moves in frame by frame do I need to change any settings to avoid this?

[night cloak]

guys i got baned this morning i was playning 90fps ultraHD on gameloop with file can someone help me with that ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[buoyant summit]

Youtuber is selling pubg & bgmi id i have reported by link 8 days ago still he is selling and scamming innocent peoples how i check my report request process or not?

#questions

[dim fable]

i was in algeria now im in UAE

[buoyant summit]

@cyan citrus

[dim fable]

i think its relted to the ipad itself, because i tried to open the same account on my android device and there is no issue.

[feral forge]

Please use #discord for further assistance in this regard, @buoyant summit.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @buoyant summit.

[gaunt dove]

Im waiting but nobody is answering since 24 Hours, i cant close the conversation and start a new conversation,!!!

[fluid thunder]

A hacker changed my region and server i want to change my region and server please i have rank on middle east

[feral forge]

Unfortunately, your only option is to wait for the cooldown time to end before you can change your server/region again.

[lean island]

Hello, Is my account banned by using hack?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lean island.

[fluid thunder]

A hacker changed my region and server i want to change my region and server please i have rank on middle east

[heavy vortex]

@fluid thunder If you ask the same question, the answer will be same too. 🧒

[storm flume]

Please contact the customer service for further assistance, @fluid thunder. Refer to subpoint 5.4 in #faq for further information.

[winter locust]

Does mods here Dm people for help? cuz i am getting some dms from people asking about problem that i recently shared here

[heavy vortex]

Are you talking about someone named Tencent support? If yes then report them in #discord .

[winter locust]

No, normal names

[heavy vortex]

keep this in mind

[winter locust]

There was one more but i deleted it

Alright thanks

[tawdry quiver]

Hi all
I have problem to unlink Facebook
Is there anyone who can help?

[tawdry quiver]

I don't have the Facebook two-step code and I can't log in to Facebook

🤡 pls help me guys

[green agate]

You would need to contact customer service for this.

They are the only ones that can physically change your account's information.

[tawdry quiver]

how do i do

how to do

[green agate]

One moment.

[tawdry quiver]

Ok tnx

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[tawdry quiver]

🫀

Tnx

[plucky gate]

Hello everyone

My region option is not showing kindly help please

[storm flume]

Please contact the customer service for further assistance, @plucky gate. Refer to subpoint 5.4 in #faq for further information.

[hushed girder]

I want Pubg Mobile to bring Old Erangel As Old Era Mode which is temporarily which can made interest to the game back and old Player's can also return who have left the game

[crisp linden]

My account is hacked and I have been charging for a while, but I do not have receipts and I have old photos of the account before charging

[cunning steeple]

Where do I use these?

[feral forge]

Feel free to provide your suggestions and feedback regarding the game in #996458713126797405.

[storm flume]

Please contact the customer service for further assistance, @crisp linden. Refer to subpoint 5.4 in #faq for further information.

Please refer to this channel's pinned messages for further information, @elfin seal:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[feral forge]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

No information in this regard.

[indigo tinsel]

Hello, 7 months back my PUBGM account was hacked, today I regained access to it but I need to unlink the hackers social media and email, how can I please help

[storm flume]

Please contact the customer service for further assistance, @indigo tinsel. Refer to subpoint 5.4 in #faq for further information.

[indigo tinsel]

That doesn't help cause they are asking "6 months ago" questions which I don't know cause I didn't had access to it for 7 months

[feral forge]

You can inform them about it.

[indigo tinsel]

Who, cause there is no way to talk to a real pubgm customer support person

[feral forge]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

Please do not advertise here, @dapper shuttle. You may want to go through the #735483472432594994 before you participate in this server.

[storm oracle]

Hello, i have an issue with my account it doesnt show most of the events

does anyone have any idea how to fix it

im missing most of the events

[feral forge]

Can you please provide a screenshot?

[storm oracle]

sure

my friends have much more events

i dont even have a region option in that account

how is this possible

[chilly spade]

If you have created your account or changed the region to one of the EEA region, your account is bound to the GDPR laws, and as long as the law exist, you are not permitted to transfer your account data at will.

[chilly spade]

Do your friends have the same region as your?

[storm oracle]

my friends and i we all in Europe

they all have events and i dont

what should i do ?

they all have region option

look at this

[chilly spade]

There accounts may not be created in EEA region. If they will change their region to EEA regions their events will be as same as yours.

[storm oracle]

what events as mine, there is nothing here 🙃

i live in Croatia

[chilly spade]

There region is different from you.

[storm oracle]

my account created there

[storm oracle]

whole Europe has more events than me

[chilly spade]

Events are available according to your regions.

[empty ivy]

What can i do if some1 got my pubg acc and add his phone number

[storm oracle]

what if i go live in another country,the region option will still not show even tho im living there

[chilly spade]

We only provide support related to Pubg Mobile global Englsih version of the game.
You may ask for help in the server fo the game (if exists).

[chilly spade]

You may refer to #faq subpoint 2.7 and 2.8 for more info.

[chilly spade]

You have to create a new account to change region, you can't change region in this id until the Gpa laws got changed.

[storm oracle]

what does data transfer outside eea do ?

[chilly spade]

It can transfer your game data outside Eea region for once, press it if you are out of Eea regions.

[storm oracle]

i created this account in Bosnia, now i live in Albania

??

should i click

[feral forge]

If your account is created or registered in the European Economic Area (EEA) regions, your account is bound to the GDPR laws, and as long as the law exist, you are not permitted to transfer your account data at will.

For the Data Transfer Outside EEA region option, nothing will happen if you select Accept, and if you select Disagree it will prompt you to delete your account.

[storm oracle]

my account is created in Bosnia

its not part of the EEA

[feral forge]

When you create your game account, you may have selected one of the country/region in the EEA, or you have switched your country/region to one of the country/region in the EEA. Please be advised that this is not something that we can assist you.

[storm oracle]

then who can assist me ?

[feral forge]

There is no one that can assist you in this regard.

Your account is bound to the GDPR laws, and as long as the law exist, you are not permitted to transfer your account data at will.

[storm oracle]

so there is no chance for me to change the region the the place i live now (Albania)

to the place*

[feral forge]

Yes. Feel free to create a new game account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @half frigate.

[frank plume]

I change to a server with low pin and I can't get to rank up, can some one change me back to na server?

[feral forge]

You will have to wait for the cooldown to end before you can change your server again.

[frank plume]

Is there any way I can get some one to change it for me before then ?

Because I really want to bu the elite but, I don't think I will be able to rank up on it with such a high ping

[feral forge]

Your only option is to wait for the cooldown, there is no other way.

[tranquil blaze]

Hello I need my pubg global hacked and transfer to vng pubg . I want my account back global anyone help

[storm flume]

Please contact the customer service for further assistance, @tranquil blaze. Refer to subpoint 5.4 in #faq for further information.

[pallid matrix]

My facebook account was stolen from me about a year ago and I had a pubg account in it and how can i get my pubg mobile account back

[chilly spade]

You may refer to #faq subpoint 2.7 and 2.8 for more information related to your issue please.

[tranquil blaze]

Anyone help transfer my account global 🙏🏻 hacker converted my account vng version I want back global

Anybody help plz 🙏🏻

[feral forge]

Unfortunately, account details can’t be transferred back from the Vietnamese version to global English version of PUBG MOBILE.

[tranquil blaze]

Vintnam said only pubg global can transfer ur account

[cyan citrus]

No, it is not possible, @tranquil blaze.

[tranquil blaze]

Then what I do

I have purchasing issue

Even it’s hard to download iPhone and android

They it’s possible with global they only transfer account

If help lobby can’t help then who fix it

[cyan citrus]

As mentioned before, it is not possible. You may create a new account to continue playing the game. We unfortunately will not be able to help you with this any further through the community, @tranquil blaze.

[tranquil blaze]

Omg you kidding with me

[cyan citrus]

Feel free to reach out to the customer service in-game should you require further assistance in this regard, @tranquil blaze.

[tranquil blaze]

Customer service didn’t talk there I try

[cyan citrus]

This is not something we can help with through the community, @tranquil blaze.

[tranquil blaze]

Then who fix this it’s not my fault

Hacker convert my account vng now issue for me

[cyan citrus]

As mentioned earlier, you cannot transfer your account from a different version to the global version of PUBG MOBILE, @tranquil blaze. As you have already been answered, please avoid being persistent in the community channels and reach out to the customer service should you require further assistance in this regard.

[tranquil blaze]

Ok

[halcyon kayak]

I want to contact the company's support to solve the purchase problem

[cyan citrus]

You can contact the customer service through in-game. Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @halcyon kayak.

[halcyon kayak]

live chat ?

[cyan citrus]

A delayed response can be expected due to enormous number of requests, @halcyon kayak.

[halcyon kayak]

My problem is that I made a purchase for a wrong account through the site is it possible to help me get a refund

[cyan citrus]

You can try to contact the customer service in-game and see if they will be help you out, @halcyon kayak. We unfortunately will not be able to help you with purchase related issues through the community.

[potent umbra]

hello

My account was hacked and my account was banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @potent umbra.

[hollow light]

I want to contact the company to receive and obtain representation of the Iranian server

[cyan citrus]

Please refer to this response from the community team: #copyright message, @hollow light.

[viscid vapor]

Hello ,,,how do I know when I created my account on pubm ?

[frank bobcat]

The Facebook account of the PUBG account has been blocked I want help to recover my account Please help

[viscid vapor]

@cyan citrus

Hello ,,,how do I know when I created my account on pubm ?

[cyan citrus]

You can try to look for the date when you first authorized PUBG MOBILE in the settings of your social media account that was first linked to your PUBG MOBILE account, @viscid vapor.

[cyan citrus]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game.

[livid summit]

i have a question, what's the ui in the audio settings?

[sturdy escarp]

Fix ur noob lobbys😂

[exotic condor]

Friends I need some help

How can I fix this problem (transaction has been canceled due to security risk)

[cyan citrus]

Please refer to that notice or contact the customer service in-game for further assistance.

[storm flume]

Please contact the customer service for further assistance, @exotic condor. Refer to subpoint 5.4 in #faq for further information.

[viscid vapor]

I did that, but the date is incorrect due to the problem that occurred two years ago, which was unlink account

[cyan citrus]

We unfortunately will not be able to help you with that much, @viscid vapor. As the account belongs to you, it is up to you to find the registration date.

[cold ore]

The fifth package I have 375, all weekly missions are locked, and at the last of month; daily missions will give me 530, I will need 95 points to complete the package!!!
I lost 1000UC, is there a solution or something can be added?!!

[storm flume]

Please contact the customer service for further assistance, @cold ore. Refer to subpoint 5.4 in #faq for further information.

[steep pine]

@cold ore you buying normal elite pass not a elite pass plus when you buy it the limit was removed

@cold ore you got 10 RP point daily check if 10 rp point adding in rp mission activity pack if add thanks me later

[cold ore]

Explain plz?!

[steep pine]

Today you got 10 RP point after 5:30 a.m. check whether this point add in rp mission activity pack

@cold ore wait for time

@cold ore no other question

[cold ore]

it's will I know!!
17days=170
missions daily every week=180
there are two weeks
with 360

[steep pine]

Where 80 and 100 goes RP point goes when you complete dailymotion @cold ore

You need only125 point @cold ore

[cold ore]

All of it 530
you can count it!

Just 2 weeks left

[steep pine]

5000-4375 - equal 125 left

[cold ore]

625
_170 daily
_180weekly next week
_180 the last week
=95 How Ican got it,,plz?!!

[steep pine]

@cold ore your calculator is wrong

[cold ore]

I hope so!!

[steep pine]

I see something wrong sorry is 5000 not 4500

@cold ore

[cold ore]

I think just missions calculating!!

[steep pine]

@cold ore have you use this

[cold ore]

I will,, wait a minute

[cold ore]

doesn't added!!

[ruby apex]

No one can hear me in cheer park and when i log in with another account they can. Theres no ban on the bugged account

[cyan citrus]

What is the device you are using and from where did you download the game, @ruby apex?

[obtuse rover]

Pubg steals my UC

No one is buying UC

[cyan citrus]

Could you please add more details about the issue you are facing, @obtuse rover @obtuse rover?

[olive lynx]

my account has been blocked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @olive lynx.

[ruby apex]

Iphone 10max, appstore. It only happened yesterday.

[ruby apex]

Its not the device. My account is bugged. Any other account on the same device is okay. I tried with 13 pro max on the bugged account and it was the same its bugged on the 13 max aswell

[cyan citrus]

To start with, please perform a routine repair of the game from login menu and restart your device, @ruby apex.

[ruby apex]

Nothing happened

[storm flume]

Please contact the customer service for further assistance, @ruby apex. Refer to subpoint 5.4 in #faq for further information.

[ruby apex]

Told u i tried from another phone and its the same problem. Just on a specific account

[cyan citrus]

I understand, @ruby apex. If you believe that this is an issue with your account, you may contact the customer service for further assistance.

[sharp crater]

How are issues in the issues channel being archived without being fixed

..?

[feral forge]

Which one are you referring to?

[leaden monolith]

When will pubg 2.2 update release?

[storm flume]

We currently do not have a specific release date for the upcoming update, @leaden monolith. Once we do, we will publish further information in #news.

[indigo tinsel]

I submitted my claim to unlink maliciously linked social medias but as soon as I submitted it got reject, why is that?

[storm flume]

Please contact the customer service for further assistance, @indigo tinsel. Refer to subpoint 5.4 in #faq for further information.

[indigo tinsel]

I need a real PUBG official person to talk to not a bot

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues, @indigo tinsel. We are unable to assist you in such regards here on Discord in any way.

[vague flame]

I need help please

What does it mean

[storm flume]

Please contact the customer service for further assistance, @vague flame. Refer to subpoint 5.4 in #faq for further information.

[rare night]

Hacking :))

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @rare night.

[light osprey]

Hi. I am playing on iPad pro 2021. When I turn my mic on the game audio quality drops.
I tried restarting, re downloading. But they did not work.

[simple tartan]

i need help regarding account hack

[storm flume]

Please contact the customer service for further assistance, @simple tartan. Refer to subpoint 5.4 in #faq for further information.

[indigo tinsel]

But at least tell me that should I re appeal for it? Or is it still in progress or rejected?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @rare night.

[feral forge]

You can try to send another file claim, and at the same time you can also contact the in-game customer service for further assistance in this regard.

[indigo tinsel]

Please tell what do they mean by the nickname of the social media account asap? What should I tell them

[daring lotus]

Hi

Help me please

[slow ermine]

Peace be upon you. I was residing in Egypt, but I moved to the Bahamas and made a game change for the region from Egypt to Bahamas, but I did not get the hashtags for the country such as (terminator or close encounter etc.) I waited for a week and a half and did not get anything. Please help

[feral forge]

Tell them your name on Facebook.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @daring lotus. Remember to read through #faq before asking questions in the support channels.

[daring lotus]

My PUBG account has been hacked and my account has been maliciously linked to a phone number

[indigo tinsel]

Also help me in this, I've Haven't purchased uc dated between 3 to 6 months ago and before 6 months all the uc that I got in my account was won from different YouTubers, I didn't purchased myself

[daring lotus]

My PUBG account has been hacked and my account has been maliciously linked to a phone number

[feral forge]

How long have you waited?

[feral forge]

Unfortunately, if you cannot fulfill all the requirements from the in-game customer service, they will not be able to proceed with your request. You may need to try contacting those individuals who have sent you those UC before for a screenshot of the purchase receipt.

[storm flume]

Please contact the customer service for further assistance, @daring lotus. Refer to subpoint 5.4 in #faq for further information.

[indigo tinsel]

Ok will 1 payment receipt work?

[wide dove]

.

[feral forge]

Please use #discord for further assistance in this regard, @wide dove.

[wide dove]

Ok

[feral forge]

They asked for at least 2 proof of payments dated between 3-6 months ago, while you do not have access to your game account during this period, just inform them about this directly. You can try to look for the very first payment receipt and send it to them.

[slow ermine]

I waited for 9 days .

And I got nothing

[feral forge]

Can you also provide a screenshot of your title interface?

[feral forge]

This interface:

[slow ermine]

Yes I checked it and I got nothing

[feral forge]

Can you wait until Monday 01:00 (UTC+0), and if you still do not receive these titles, feel free to create a post in #996546243859853424 regarding this in compliance with the channel's pinned instructions.

[slow ermine]

I already waited

I changed my region at Friday last week

[feral forge]

The upcoming Monday.

[warm pilot]

hey i was wondering if we can post bgmi in #media or not

I mean both are same games right? 👀

[feral forge]

No. This is the server of the global English version of PUBG MOBILE. The game that you are referring to is a different game, you should post such contents in the relevant Discord server instead.

[warm pilot]

I saw several GFP content in media before tho

[feral forge]

Feel free to report it in #discord.

[warm pilot]

ah

another query. Without the kill feed and player names, will there be a possible identification between bgmi and pubg tho

[wide dove]

Why I don't have region button

I factory reset me phone

And i still

Don't have the region button

[feral forge]

Please provide a screenshot of your in-game settings.

[feral forge]

The icon of PUBG MOBILE is yellow, while the other one is white.

[wide dove]

Ok

[feral forge]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, you are not permitted to change your county/region.

[lone idol]

Is it possible to change server before 60 days i accidentally change the server because my friend was in the middle east and without hesitation I changed the server because I couldn’t join…

[feral forge]

Unfortunately, your only option is to wait for the cooldown to end before you can change your server again.

[lone idol]

💀💀💀

Nahhhhhh

60 days

Like why i cant understand

[wide dove]

Why he say that

[chilly spade]

Please try to reinstall the game.

[lament ice]

Reinstall, it's may a glitch or you SRC version changed

[onyx heath]

My Account Hass been hack Hacker use Cheats Account Ban 10 Y I Will Recoverd . any One Solution for Unban 😭 Account Very Expressive !! please Unban My Account ..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @onyx heath.

[limpid prawn]

Please I have an issue on pubg mobile

[slow ruin]

Can you explain the video to me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @limpid prawn. Remember to read through #faq before asking questions in the support channels.

[gaunt dove]

In game support does not work Saturday Sunday?

[feral forge]

As we are not affiliated with the in-game customer service, we are unable to answer you in this regard.

[steady otter]

Good afternoon, I would like to recover a stolen account, I have 2 social media accounts belonging to a pubg mobile account, I also had receipts for in-game currency episodes for a period of 3-6 months

[storm flume]

Please contact the customer service for further assistance, @steady otter. Refer to subpoint 5.4 in #faq for further information.

[wide dove]

Hi

Pls help

@feral forge

@thin halo

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wide dove. Remember to read through #faq before asking questions in the support channels.

[wide dove]

Why pubg say that

??

[steady otter]

I can't find a support chat in the game to attach screenshots of receipts

[wide dove]

@thin halo

@feral forge

[green agate]

This is because they need permission to save your data.

[green agate]

Once you go through the prompts of the Main Menu customer service center, you will be able to attach files upon being introduced to a representative.

[thorn juniper]

Pubg mobile money account has a problem

[crude aspen]

Hey is there any MOD here ?

[wide dove]

download

[spiral egret]

Hi there pubgm,
This is waqas my pubgm id is 5217035160.
I have purchased uc from uc station event but after purchasing it the uc purchased reward wasn't added . I want to know why i didn't received uc purchase reward/Bonus . Please help me in this regard #996546243859853424

[steady otter]

how to get permission, I can not find the necessary information in the support for everything in the template

[feral forge]

You can also upload the screenshots to an image hosting website such as Imgur, where it convert images into links and you can send it to the customer service in-game.

[night cloak]

my account was hacked, help me recover, I have everything I need

[sharp crater]

https://discord.com/channels/393088095840370689/1003007438963867770

The boosted loot zone in el pozo is not boosted and no one is bothered enough to put a patch in for this
And it’s almost end of event/season
Very annoying to see this

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[static kernel]

hi

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @static kernel. Remember to read through #faq before asking questions in the support channels.

[static kernel]

I attended the PMPL event held on 24.05.2021 from Turkey Pubg Mobile Instagram page and won a xiaomi phone gift. Even after 1 year they did not send my gift. Many times I wrote to the managers in Pubg Mobil Turkey via both instagram and discord. But they didn't help me, they kept me busy and didn't send my gift. I am sending videos of my correspondence. I can post screenshots if you want. I look forward to your help in this matter.

[feral forge]

The post was automatically archived after inactivity. A video recording is necessary for the issue to be investigated further, if you are unable to follow the channel's guidelines, you should report such regards to the in-game customer service instead.

[feral forge]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[static kernel]

I complain about the managers in Turkey. Help me who will send my gift.

[static kernel]

@feral forge hi if you want video i can send you

[celest shadow]

Please refer to this message, @static kernel.

[static kernel]

@celest shadow nobody don't help me

[celest shadow]

You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wispy crow]

Will We Get 90fps for Aquos R3 as In New Update Poco x3 pro will Get 90fps

[next path]

How can I report racism and Harassment.؟

[wispy crow]

In Comparison R3 is much Compatible For 90fps

[desert adder]

Hi guys, so my friend accidentally changed server from Asia to NA (she is Ace on Asia server) and most of my friends are asia server. Somehow when we team up and she give me leader, the game doesnt let us start as it shows she is Bronze in NA server, but I am told if she gives me or any of my friends leader (who is on asia server) we can play, anyone know how to fix this problem?

[wide vortex]

The internet went up, then I disconnected the game, and then the account was blocked, what should I do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wide vortex.

[desert adder]

is there a bug in the game? as I remember even if the person change server, if his/her friends are in another server, if the leader is us, can still play together?

[winter glade]

I thought that it was possible too, but apparently not.. 🤔 Sorry, but if I hear some I'll let u know 🫡

[desert adder]

last update this was still possible? did they fix this?

[potent hull]

My account got banned please help it got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @potent hull.

[storm flume]

Please do not use languages other than English, @brazen helm. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[coral vector]

Hi i need help my account got hacked and has been unlinked

I can provide any details u need

To get it back

Any proofs u want anything

But help me get my account 🙏

@polar marsh

@celest shadow

@thin halo

[brazen helm]

Hi, I have been banned for 10 years because I copied files from GameLoop, changed the Windows version and then copied the files again, then the ban was lifted. ID 5305463092

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brazen helm.

[mortal niche]

Hi, today I was in the lobby waiting for my friend and my account got banned for no reason. I have not played a single this morning plz help me and get me my account back🙏🏻

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mortal niche.

[desert adder]

Hi guys, so my friend accidentally changed server from Asia to NA (she is Ace on Asia server) and most of my friends are asia server. Somehow when we team up and she give me leader, the game doesnt let us start as it shows she is Bronze in NA server, but I am told if she gives me or any of my friends leader (who is on asia server) we can play, anyone know how to fix this problem?

[crude aspen]

I need to play the global version , if I live in Beijing

What should I do?

[deft veldt]

Hi Hi, I have been banned for 10 years because I opened the account on a device that does not belong to me and discovered that the owner of the device had modified the game code or data What is the solution because I have never run cheat or cheat programs on my device

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deft veldt.

[rotund wharf]

@polar marsh Someone linked Their email with my pubg account. I want to unlink it but can't.

[hollow light]

I want to contact the company to receive and obtain representation of the Iranian server

[cyan citrus]

If the game is not available in your region, we unfortunately will not be able to help you.

[cyan citrus]

If your friend has recently changed the server, they will need to wait for the cool-down to be over to change the server again. Regarding the tier restrictions, your friend will have to rank up to gold to play with players that are on Ace rank.

[desert adder]

so if my friend is Ace tier in Asia, and Bronze tier in NA, even though if she is in a team with us and our default server is Asia she is unable to play with us? Previously I remember when team up when the team leader is Asia the whole team is Asia?

[rotund wharf]

@cyan citrus
Bro i want to unlink my pubg 3rd link email.

Please help me.

I don't know this mail

[desert adder]

as I remember previously if the team leader is Asia, then if the whole team is similar tier even though one player on another server, can still play together and the person will still rank up their own tier points from Asia

[desert adder]

so my friend have to grind to Gold in NA tier, but if she play with us, will the points add for her from NA or from Asia then?

[feral forge]

Correct.

[desert adder]

points will add to Asia or NA after going to Gold in NA?

[feral forge]

The points will be added towards their current server.

[desert adder]

noted, thanks.

because previously if the person is Asia (Ace tier) and changed to NA, but if whole squad is Asia, the points go towards Asia, has this been changed in recent updates?

[cyan citrus]

All the conditions mentioned in your screenshot must be satisfied before you can change your linked e-mail.

[crude aspen]

How can I edit my privacy?

[blissful geyser]

I've been waiting for my FPS to be 60 for years. my device is good

[rotund wharf]

I don't know this mail

[blissful geyser]

@cyan citrus

[crude aspen]

I wanna no one to see my friends, my career results, my popularity and more

[coral vector]

Bro

[rotund wharf]

My account was hacked.
The hacker link his mail with my pubg account.

I don't see the mail but in the new undate i can't see the mail.

Now i want to unlink this mail.

But i can't do it.
Please bro i want to unlink this mail.

[cyan citrus]

You can change your privacy settings through the Privacy and Social settings of the game.

[cyan citrus]

For compromised accounts, please reach out to the customer service in-game for further assistance.

[cyan citrus]

The rank points will be added to your current server that you have selected in the game regardless of the server you are currently playing on.

[blissful geyser]

@cyan citrus There are thousands of people using my phone, will 60 fps come?

[cyan citrus]

Hello! How may we help you?

[blissful geyser]

just say it

[crude aspen]

Send me a screenshot please

[rotund wharf]

I don't have payment proof.

What should i do?

[cyan citrus]

If the Extreme frame rate option is not available for your device, it may or may not be supported in the future based on the specifications of your device. For further assistance in this ragard, you may reach out to the customer service in-game.

[blissful geyser]

phone refresh rate 120

[cyan citrus]

Are you asking about the Extreme frame rate option or 90 FPS, @blissful geyser?

[blissful geyser]

We users only want 60fps

Phone refresh rate is 120hz but we get 45 fps, isn't it ridiculous?

[cyan citrus]

You will need to provide the customer service with the required information to prove the ownership of that account. They may otherwise will not be able to proceed with your request. For any questions related to customer service, please ask them directly as we are not affiliated with them.

[cyan citrus]

When the phone was released?

[blissful geyser]

Wait

October 2020

[storm flume]

Please contact the customer service for further assistance, @blissful geyser. Refer to subpoint 5.4 in #faq for further information.

[blissful geyser]

We get 60fps in most games, but in pubg mobile it's 45

Don't you think it's a problem?

[cyan citrus]

You may contact the customer service in-game for further assistance, @blissful geyser.

[blissful geyser]

do they really help

No developer would even consider this phone

i think so

[storm flume]

Please do not use languages other than English, @hasty fjord. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[coral vector]

Hi i need help my account got hacked and has been unlinked I can provide any details u need Any proofs u want anything But help me get my account 🙏

[storm flume]

Please contact the customer service for further assistance, @coral vector. Refer to subpoint 5.4 in #faq for further information.

[robust mortar]

I have a person that’s not on my friends list I want to block!? Is this possible? They won’t leave me alone and send pop on purpose to cause me fights with lover

I want them off my pop wall

[cyan citrus]

It is unfortunately not possible at the moment, @robust mortar. You can only block the players that are you your friends or players from your popularity message board.

[robust mortar]

They on my popularity message board. So I can block them still? I will go have a look

Yess you can block someone like that ! Too bad I deleted their wall posts already 😭

[gloomy patrol]

Hello, Can yall bring back the old livik, Beta livik, its was a legendary map, especially the 3 storey main building in midstein

[cyan citrus]

You can do it through here in the Customize Button settings.

[cyan citrus]

You may provide your feedback about the game through the #996458713126797405 channel in compliance with the channel's guidelines.

[tiny tinsel]

@cyan citrus Please, Buggy Company, give a chance to accounts that were banned 10 years ago in Buggy more than a year ago. My account was banned and I did not cheat, only my device was jailbreak activated, Please reconsider my account and this is the hands of my account (5188858255) Please lift the ban on my account. I paid a large amount of money for this game. Is it possible for me to cheat? Thank you 🙏

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tiny tinsel.

[night cloak]

I wanted to replenish my account and writes that change the region

[cyan citrus]

Please share a screenshot of the issue you are facing, @night cloak.

[night cloak]

I live in the Czech Republic

[cyan citrus]

Please provide a screenshot instead, @night cloak.

[night cloak]

i can pm you

link is being made in this channel

Here

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I can not understand

Help me!!!

awww

[cyan citrus]

Please contact the customer service in-game for further assistance in this regard, @night cloak.

[night cloak]

you tell me how to change the region and everything in the support service there is no my problem!

@cyan citrus

[cyan citrus]

We unfortunately will not be able to help you with purchase related issues through the community, @night cloak.

[night cloak]

@cyan citrushow do i change the region? write in PM or what can I send

[cyan citrus]

You can change your region through the basic settings of the game, @night cloak.

[maiden grove]

helo my name is E G Y P T  个.
 my account ID 51010683588

Hello .
 I would like to complain about the banning of my account in the PUBG game even though I did not violate any usage policy and did not do anything wrong.  I had a friend with me and he accidentally reported me by fault when he was reporting an individual in the opposite team to us. 
And I think that I was informed by one of the players in the corresponding themes because everyone you kill today is reporting it. 
I think the account was automatically banned and not by someone who checked the game. 
I ask you to reconsider the game and evaluate the playing or any other previous game and then make the right decision.
I am playing from the fourth season and I did not do anything wrong. 
Please help me and solve the problem quickly.
Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @maiden grove.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

I accidentally changed the server to another one, how do I get back or wait only 60 days?

So help **** I can't donate writes change the region what??? I live in the Czech Republic

[cyan citrus]

You will unfortunately have to wait for the cool-down to be over before you can change your server again, @night cloak.

[night cloak]

60 days is a lot.@cyan citrus

here is my nickname HethodUA please help with the region to pay for the purchase@cyan citrus

[cyan citrus]

Still you will need to wait for the cool-down to be over, @night cloak. There is no other way and it is same for everyone.

[night cloak]

here is my nickname HethodUA please help with the region to pay for the purchase@Quendi

[slow ruin]

@cyan citrus this real ??

[cyan citrus]

Please keep an eye on #news for future announcements regarding the game, @slow ruin.

[cyan citrus]

You have already been informed to contact the customer service for further assistance with your issue. We cannot help you with purchase related issues through the community.

[night cloak]

clear **** administration

you can't even help

I'm from Ukraine

[night cloak]

Hii

I need help regarding an in game buying issue

Can anyone help plz ?

<@&481161015728406538>

Whenever i tryy to purchase this message appears

@static sleet

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @junior grove.

[strong vault]

Will BAPE set be back with new update on 15th September?

[mighty sage]

please help my facebook account has been closed. My game account was connected with Facebook. I don't want my 3 year account gone. @static sleet @dire flame

[cyan citrus]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game, @mighty sage.

[cyan citrus]

No information regarding this.

[mighty sage]

I can't recover my account

[mighty sage]

I connected mail but it doesn't receive code either.

I've been playing the game since day one, I'm level eighty. i have labor

[cyan citrus]

Try to reset your password or use the verification code to log in, @mighty sage. You may also try again after 24 hours as there is a daily limit to receive the verification codes. If the issue persists, please reach out to the customer service in-game for further assistance.

[indigo tinsel]

Pubgm support isn't responding to me😑

[gentle surge]

Hello, I want to appeal for metro royale bans. Could you help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gentle surge.

[cinder tendon]

my account ID 51318498718
Hello .
 I would like to complain about the banning of my account in the PUBG game even though I did not violate any usage policy and did not do anything wrong.  I had a friend with me and he accidentally reported me by fault when he was reporting an individual in the opposite team to us. 
And I think that I was informed by one of the players in the corresponding themes because everyone you kill today is reporting it. 
I think the account was automatically banned and not by someone who checked the game. 
I ask you to reconsider the game and evaluate the playing or any other previous game and then make the right decision.
I am playing from the fourth season and I did not do anything wrong. 
Please help me and solve the problem quickly.
Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cinder tendon.

[cursive viper]

Hello, anyone know why I can’t redeem these 3 coupons?

[cyan citrus]

Premium crates are not available at the moment, @cursive viper. When new premium crate is released, you will be able to use the coupons.

[covert dew]

I have a question. What happens if the lucky medal in koenigsegg event expires?

[cyan citrus]

Already answered here, @covert dew.

[random orbit]

🙋‍♂️

[indigo tinsel]

Answer mine also

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently.

[cyan citrus]

Hello! How may we help you?

[silver zodiac]

My Pubg Mobile account has been banned for 10 years is there anything I can do it was banned in 2020

[polar marsh]

Please refer to the private message from @polar marsh for further information, @silver zodiac.

[tranquil blaze]

My pubg vng stuck why second time player can’t move

2nd time I am installing

If I talk help lobby they need screenshots how I can show the problem dam

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tranquil blaze.

[tranquil blaze]

Ok

[tardy basin]

Hello

If someone can help

The " sharpshooter " or " deadeye " achievement is so glitchy

I did 3 kills with headshot in row in 50m distance ( or more than 50m ) and still didn't get the title

And I'm sure I'm platinum in solo

I did everything right but still didn't get it

I did it 3 times and still nothing

[cyan citrus]

If you have a video of completing the achievement, you may submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines, @tardy basin. Also, try to perform a routine repair of the game from login menu and see if it will make any difference.

[loud crane]

Hello , my account got banned for 10 years with no reason, i am sure i didn’t break the rules and didn’t use any third party or violation the rules of Pubg Mobile . My ID : 514735448. I am asking you to recheck the reason and unbanned my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @loud crane.

[sour musk]

Stop lying u dont get banned for no reason

[shrewd stirrup]

Hello, I need change server to Europe

[astral thistle]

2.2 update releasing when?

[cyan citrus]

You can change your server through the basic settings of the game, @shrewd stirrup. If you have recently changed your server, you will need to wait for the 60 days cool-down to be over before you can change your server again.

[storm flume]

We currently do not have a specific release date for the upcoming update, @astral thistle. Once we do, we will publish further information in #news.

[astral thistle]

Ok bot

[shrewd stirrup]

and if by chance I changed the server, and I want to return it back, also wait 60 days?

[cyan citrus]

Yes, you will need to wait for the 60 days cool-down, @shrewd stirrup. It is same for everyone.

[primal prawn]

How the heck do i get banned for 10 yrs yet a blatant aimbotter only gets banned for 10 days. what the heck. So what i hit 4 perfect headshots. You dont see ytbers who hit blankscopes from like 100meters away getting banned do you. so how do i get banned. its not hard to hit headshots if they stand still

[polar marsh]

Please refer to the private message from @polar marsh for further information, @primal prawn.

[shrewd stirrup]

Well thank you

[wide dove]

19 September

[simple tartan]

how do i change my secondary verification

i logged into my account and its showing me this

anyone?

[cyan citrus]

Is that your phone number that is partially displayed in your screenshot, @simple tartan?

[simple tartan]

no

someone hacked my account

i have everything else linked

[cyan citrus]

Then please contact the customer service in-game for further assistance, @simple tartan.

[simple tartan]

but this thing pops up

i tried but they ain't doin anythin

[cyan citrus]

It means that the unauthorized person has linked their phone number to the account and enabled secondary verification. For further assistance with this, please reach out to the customer service as we are unable to help you with compromised accounts through the community.

[cyan citrus]

Wait patiently for a response from the customer service. Meanwhile, add as much precise information as possible, @simple tartan.

[simple tartan]

can you help me with what more details i should give?

[cyan citrus]

Wait until they will get back to you, @simple tartan.

[robust mortar]

Is this real customer support?

[celest shadow]

No, this is a scammer. Please refer to #735483472432594994 for further information.

[robust mortar]

I thought soZ they asking for emails and stuff

He blocked me after I said I was gonna ask in here lol

[astral thistle]

Thx

[covert dew]

What is the difference between Cyber Gen advanced voice packs like A B C, etc? How can I hear the packs before purchasing them?

[gentle merlin]

Tencent can give copyright strick to Pokemon unite creaters ?

[cobalt jasper]

Hello, I do not count the achievement of a marksman, I fulfill all the conditions, the classic rating solo rank platinum, made three consecutive kills in the head without a miss from a distance of more than 70 meters, with a kar98 sniper rifle, before making a shot, I mark the mark to be sure that the distance is not less than prescribed in the condition that you I was correctly understood, I have been achieving this achievement for two weeks, and no matter how it is not counted, I have spent more than one game with the fulfillment of the conditions of this achievement, I no longer have enough nerves!!!
And yes, the support bot in the game indicated that you need to restart the game, or make a recovery on the main account login page, these methods did not help!

[feral forge]

Can you please provide a screenshot of your detailed statistics from your career results?

[cobalt jasper]

Here, so that you understand, there was a shot on the legs, after three murders according to a given condition

That is, the shot on the legs was the most recent (sixth)

[feral forge]

You should only eliminate 3 enemies with headshots in a role, the accuracy and headshot percentage should be 100%. After you done eliminating 3 enemies with headshot I suggest you to eliminate yourself to finish the match.

[cobalt jasper]

Okay I'll try

[cobalt jasper]

Here the other day the game was not counted achievement

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @gentle merlin. We may otherwise have to mute you.

[strong vault]

How to download beta ?

[storm flume]

You can participate in an ongoing beta version by navigating to Beta Test Invitation within the global version's recommended events, @strong vault. For more general information, please refer to https://bit.ly/3BT8RKg.

[proud charm]

Hello

I got banned for teaming up with a cheater

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proud charm.

[neon stirrup]

Hlo

I have a problem

I need assistance

I have a sound glitch in pubg

I repair it but doesn't work