questions

[cyan citrus]

You have already been answered here, @fluid thunder. Please refer to the information provided in #faq sub point 2.12 and refrain from repeatedly asking questions related to account suspensions as this is not something we can help you with.

[cedar vine]

Hi , when do you open bonus challenge ?

[cyan citrus]

We unfortunately do not have information regarding that event, @cedar vine.

[cedar vine]

Who has the information?

[cyan citrus]

You may try to contact the customer service in-game for further assistance, @cedar vine.

[cedar vine]

OK , thx

[cyan citrus]

You are welcome!

[feral wasp]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @feral wasp. Remember to read through #faq before asking questions in the support channels.

[feral wasp]

server change issue

[cyan citrus]

Please add more details about the issue you are facing, @feral wasp.

[feral wasp]

I want to change my server from south America to Middle East

[cyan citrus]

There is cool-down of 22 days, @feral wasp. You will need to wait for that to be over before you can change your server again.

[feral wasp]

can it get be urgent change please

[cyan citrus]

No, you will need to wait, @feral wasp. It is same for everyone.

[plucky kelp]

U @late hill

[night cloak]

Any punishment for teamers in solo rank???

@cyan citrus ?

[tidal shuttle]

hello, I want to know how to do it merit

[inner wasp]

Hello I have trouble login in to the game using my email.

I tried to reset the password but I don’t get the code on my email. I tried so many times..

[chilly spade]

You may read throigh #faq and #735483472432594994 for more info.

[chilly spade]

You mean how to increase merit?

[chilly spade]

Try again it later if the issue still persists please contact in-game customer support.

[shut whale]

Hello

So I’m needing some help trying to get back my PUBG Mobile account

[chilly spade]

@shut whale do you have access to your account?

[viral onyx]

This is second time i have been banned. I have not done anything wrong, someone managed to break my Facebook password and enter the game then i don’t know what he did he played with hacks or something else. If it is possible to get my account back i would be happy
ID in PUBG is 51592240031

[shut whale]

I used to play back in 2020 but I left the game, I was registered with Facebook and Apple ID.
My Facebook account was closed, banned.
Now that I want to access my account, It says I need a new one.
I looked up my old username on the game and it doesn’t exist anymore.
I searched my friends accounts. (I used to have a squad back then) I could see on their profile that the popularity that I used to send to them back when we played was there but the profile that sent it was another one (or at least the same one but with a different name)
The ID is 5273676129
and the username i used to have is K۝ŠŪsahc

I’m pretty sure it’s my account, non of my friend know the person behind it but the amount of popularity that was shared between them definitely proves it was me.

I have receipts of my purchases too if that can help.

[chilly spade]

You mah refer to #faq subpoint ** 2.12** for more info.

[chilly spade]

Ypu may refer to #faq subpoint 2.7 and 2.8 and may contact in-game customer support for more info.

[shut whale]

ok how do i contact customer service

i was already chatting with someone in the support button in-game but there’s no response

[chilly spade]

You may refer to #faq subpoint 5.4 and you must contact them from the account that got hacked.

[chilly spade]

Refer to #faq subpoint 5.5 too.

[shut whale]

this is some bull man, how the hell am i supposed to do that, i’m letting you know that my facebook account was BANNED BY FACEBOOK.
How the hell is even possible in first place that my account got hacked?!
Thank you for your service sir but it is unhelpful. have a nice day

[chilly spade]

@shut whale ypu should login throigh your Apple Id ypu may refer to #faq subpoint 2.7 for more info.

[shut whale]

my brother in christ i already did that, the game sent me to create a new account

[ivory vigil]

Why there is BGMI event test in PUBG Mobile Beta version

[shut whale]

there’s something I don’t understand, I have the receipts from the purchases I made in 2020 and I try to acces with that same email and apple account and I had to create a new one. How is that even possible?

Ok

[rare wing]

I deleted my facebook account and my PUBG account is now unaccessible because of it. I checked if my account still existed using the search from my friends PUBG, and it turns out that it still exists. Is it possible to recover my account with payment emails from Apple?

[glass otter]

Is there a list of phones that definitely support the 90 frame for the next update¿

[cyan citrus]

You have already received for the same query, @glass otter.

[cyan citrus]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account. You can also try to contact the customer service in-game for further assistance.

[rare wing]

The facebook account was deleted and I do not believe that it can be recovered in any way.

[cyan citrus]

In that case, it may not possible to recover your PUBG MOBILE account if that was the only login method, but you can still try to contact the customer service in-game for further assistance, @rare wing.

[rare wing]

What’s their email? Do they respond fast?

[spare umbra]

Hello

Wat the

Plz hellp

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through inside the game.

[cyan citrus]

This issue has already been acknowledged by the community team. Meanwhile, you can try to contact the customer service in-game for further assistance in this regard.

[limpid obsidian]

991221734378311700 talking about inappropriate things all the time in #chat

[spare umbra]

I called customer service and they didn't find it, please help me

I reached the third and I have one link, now the Twitter link, but I can't access it, I have all the information about my account

[cyan citrus]

The user has been verbally informed. Thank you. For future reference, you may use the #discord channel for support regarding this Discord server.

[spare umbra]

My i.d 5175509643

[rare wing]

Why’s that? Is the in-game support a live chat?

[cyan citrus]

The in-game customer service is recommended because e-mail is mostly meant for general queries, @rare wing.

[rare wing]

Is it live chat?

[cyan citrus]

There might be some delay before you get a reply as they receive an enormous number of requests every day, @rare wing.

[chilly peak]

I changed the server by mistake, can anyone help me?

[rare wing]

A delay is of course fine, I don’t understand how the in-game support works though, is it like email?

@cyan citrus

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @rare wing.

[night cloak]

!vip

Hello, if i have vip i can post content?

[cyan citrus]

If you have recently changed your server, you will need to wait for the cool-down to be over before you can change your server again. There is no other way.

[cyan citrus]

Could you please elaborate?

[outer hollow]

Guys, I got banned in an interesting way tonight, the reason is data change. As a consumer who deposits money into my account, I do not use any cheat files.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @outer hollow.

[rare wing]

@cyan citrus Contacted support. They didn’t help at all. A bot talked to me and guided me through some questions and just ended the conversation.

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @rare wing. Try not to skip all the available options or the conversation may end up being closed. We unfortunately will not be able to help you with account related issues through the community.

[rare wing]

Thank you. I skipped one option as none of the listed were the case for me. I’ll try again and not skip an option.

[cyan citrus]

If that does not work, try different available options, @rare wing.

[rare wing]

What? I literally have multiple receipts showing purchases from PUBG moblile.

Does Facebook recover fully deleted accounts..?

I’m honestly devastated, I have so much progress on that account.

@cyan citrus

[cyan citrus]

It is very unlikely that you will be able to recover access to your PUBG MOBILE account if you do not have access to any of the login methods, @rare wing. Regarding the deleted Facebook account, you will need to reach out to the respective customer service of that social media account for further assistance: https://www.facebook.com/help.

[peak epoch]

Hello..
Someone hacked my email and added his phone number and he activatd the Two-factor authentication so i cant login to my account
My acc is linked to my email & twitter and google accounts but i still cant login becuase the Two-factor authentication.
What should i do?

[storm flume]

Please contact the customer service for further assistance, @peak epoch. Refer to subpoint 5.4 in #faq for further information.

[sharp imp]

Hello, is there any help for me?

@meager scarab

عادي امنشن؟

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sharp imp. Remember to read through #faq before asking questions in the support channels.

[spark flint]

I accidentally changed the age policy and I'm over 18 and can't play again. How can I fix it.

[sharp imp]

Peace be upon you. My account has been banned for a month because I have played with a team of cheaters more than once, but without my knowledge that there are those who cheat in my team and so far I do not know who the cheater was in my team. Please help and lift the ban or reduce the period to 7 days. Thank you for your service

Is there any help?

@gloomy dagger

[keen stump]

How can I solve this problem?

@gloomy dagger

[storm flume]

Please do not use languages other than English, @spark flint. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[keen stump]

@storm flume Can you help me solve this problem?

[feral hamlet]

this pop up keeps popping up

[steep pine]

Your account is login on another device

@spark flint once it change it cannot be back wait until time end

@keen stump go on login page take a routine repair

[keen stump]

@steep pine I did, but I still have this problem

[steep pine]

@keen stump go to the #996458713126797405 section and mention your problem from my side uninstall the game and and install fresh game

Because of resources corrupted error many glitch is happen download immediately resources without closing the game on first time

[lost ibex]

hi guys someone can help me i get banned 90 day i dont use any think please help me

[steep pine]

@lost ibex tell what type of ban

Screenshot

[steep pine]

Sorry but we can't help you go to the regional server@lost ibex

[lost ibex]

why

[steep pine]

@lost ibex but we can't understand the language

[lost ibex]

ok wait i cahnge for englush

[steep pine]

Are you using any third party app @lost ibex

[lost ibex]

No i dont use any think im stremer

[steep pine]

@lost ibex #faq2.12

[lost ibex]

i dont understand say here

how i can unbanned my acount

[steep pine]

@lost ibex #faq 2.15 go and please read it for account banning contact to the customer care service or wait until the time end

[steep pine]

@lost ibex why telling me lie you using third party tools

[lost ibex]

using third party tools what this i dont know

how i can ask support or partner to unbanned my acount

[fluid thunder]

i always play solo vs squad then how can i banned for teaming up with cheaters you can check my carrer result chracter id 5349006343

[steep pine]

@lost ibex wait until the time ends are use service @ pubg mobile.com

[fluid thunder]

this very frustrating for a loyal player i have 4 years of hardwork

[lost ibex]

i talk him email but no To answer and i cant wait end time beacuse im stremer and have screams games

[fluid thunder]

@steep pine please help me

[steep pine]

@lost ibex it's your problem why you use third party tools we can't do anything

[fluid thunder]

i am banned for valid reason

[lost ibex]

bro u are not support or somethink why ask me?

[fluid thunder]

i am banned for valid reason i did,nt break rules

please help me its very frustrating for a loyal player

[steep pine]

@fluid thunder if you are telling that you solo vs squad in any other mode you team up with the hacker several times that's why you got a ban

[fluid thunder]

no i swear i did,nt break rules

i never teammed up with other squad

i am a loyal player

you can check my youtube channel cerebrus live

please unban me😭

[lost ibex]

u partner

[steep pine]

@lost ibex please don't tag me again and again

[lost ibex]

k are u partner

or supporty

[fluid thunder]

@steep pine please help me😭

i think there is a bug many of my friend that even not playing pubg has banned

please help me @steep pine

[steep pine]

@fluid thunder please contact to the service @ pubg mobile.com

[fluid thunder]

how to contact

.

.

?

i already contact from email

but my account is not unbanned

please unban my account

[steep pine]

@fluid thunder wait until any response come

[fluid thunder]

bro please my all rank goes bronze

[steep pine]

We cant help@fluid thunder

[fluid thunder]

then how i can unban my id

bro please i am litteraly crying

[steep pine]

[prime beacon]

Can u help me ?

My account Was hacked con u help me?

<@&639889499718942720> <@&481161015728406538>

[storm flume]

Please contact the customer service for further assistance, @prime beacon. Refer to subpoint 5.4 in #faq for further information.

[lost ibex]

my account was banned i dont use think someone help me please

<@&639889499718942720> <@&481161015728406538>

[feral hamlet]

It’s the game issue not mine. Nobody else has my information which is why I’m in need of support.

[storm flume]

Please contact the customer service for further assistance, @lost ibex. Refer to subpoint 5.4 in #faq for further information.

[fluid violet]

Anyone know why the lobby looks a bit more 3D than usual and more dark? It’s not like before. Also I deleted the game yesterday and did routine repair and have my lobby settings as before

It doesn’t feel right and look right

[subtle frigate]

His graphic work

from under

[fluid violet]

?

[fluid violet]

@exotic phoenix still looks liek this

[lost ibex]

how i can unbanned my acount from pubg

90 day

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @lost ibex.

[prisma ivy]

anyone else with the same twitter problem?

[feral forge]

Can you please try to restart your device?

[fluid thunder]

anyone help me i am banned for valid reason

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @fluid thunder.

[fluid thunder]

unban me

[feral forge]

Please refer to subpoint 2.12 in #faq and refrain from repeating questions related to account suspension here, @fluid thunder.

[ivory maple]

Hello i have an issue ispent 900 uc by almistake in supply crate i was opening crates by AG and there is no any message tells me that it from uc not by AG also it is Ag image please ineed help and get my uc back

[feral forge]

There is an option to untick UC will be used when there is not enough AG, you should have been more careful with this. Unfortunately, spent UC cannot be refunded, we are unable to assist you in this regard.

[barren kiln]

Hello developers, I can’t complete the Dead Eye achievement, I tried many times but it doesn’t work, it got to two and the third one doesn’t work there is a video I have a bunch of videos how I complete this mission but I can’t complete it what should I do

[ivory maple]

Okay how an important message like this is automatically approved by the system it should be displayed without approval

And i approve if iwant

And all of other crates and in rp reedem crate iget warning that idont have enough crates or rp points and uc will be used

[feral forge]

Feel free to share your feedback and suggestions regarding the game in #996458713126797405, @ivory maple.

[ivory maple]

Okay i should tag something
Should i tag interface?

Or what

[feral forge]

It does when you use the Open once or Open 10 times button, but if you use the 10 more button it will show as my screenshot above.

[feral forge]

Can you provide us screenshots of your Detailed Statistic from your Career Results?

[ivory maple]

Iopen 10 more and didn’t get thes message

[ivory maple]

Iam sure that ididnot receive this message

[feral forge]

Yes, when you use the Open 10 more button there is this option for you to untick, @ivory maple.

[storm flume]

Please do not use languages other than English, @barren kiln. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[barren kiln]

I can provide video proof of this mission, but it doesn't count, but Discord won't let me upload this video because it's 108MB.

[feral forge]

No need for video. Can you provide screenshots of your Detailed Statistic from your Career Results instead?

[ivory maple]

Ithink it should be like them?!!

[feral forge]

Feel free to share you feedback and suggestions regarding the game in #996458713126797405.

[ivory maple]

Okay why when ipost in issues it is removed

[feral forge]

The Detailed Statistics inside the match result.

[feral forge]

Because the channel is only reserved for posting bugs and glitches only. For your case, it is not a bug or glitch, it is intentional that there is an option for you to untick, and if you are not satisfy with this option you should provide your feedback and suggestions in #996458713126797405 instead.

[ivory maple]

When the system make an approval without my permission it is abug

[feral forge]

The Accuracy and Headshot should be 100%, and also you should only eliminate 3 enemies with this weapon.

[feral forge]

That is the system's default, and it is the same for all of the players, and no one has reported this before.

[barren kiln]

I don’t understand you, I did everything as stated in the assignment, but for some reason it doesn’t count for me

[feral forge]

The two that is circled in yellow should be 100%, and only eliminate 3 enemies.

[barren kiln]

So for the whole match, I only need to get 3 headshot kills from 50m and don't shoot anymore

[feral forge]

Yes. You can eliminate yourself after getting the 3 headshots from more than 50m away.

[barren kiln]

thanks for helping

[brittle flint]

How long have players been encountering this bug in the game, when will you fix this bug?

Gamer cant buy any weapon during the game

[feral forge]

No one has reported this before. Have you tried to perform a routine repair from the login menu of the game?

[lunar pine]

Hello pubg team, I’m just wake up today earlier and I started to play a game warhouse to warm up ..Then I got banned without do anything.. the system said I didn’t break the rules or I used anything wrong,, I’m pretty sure there is something wrong happend like random ban wave so I got banned with no reason I’m playing for.4 years this game so I’ve never try to violate the rules , I hope you guys help me out ASAP .. thank you My pubg ID: 5285509208

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lunar pine.

[brittle flint]

I wouldn't have let you know if it worked, sir. please record it, it happens to everyone.

[feral forge]

Feel free to create a post in #996546243859853424 regarding this.

[steep pine]

@feral forge new version realese date

[storm flume]

We currently do not have a specific release date for the upcoming update, @steep pine. Once we do, we will publish further information in #news.

[brittle flint]

Ok

@feral forge are u online

[feral forge]

Yes, @brittle flint?

[brittle flint]

Azerbaijan gamers is so racist. When Armenian players are in their teams during matchups, they blow up Armenian players in this arena, TDM and classical matches. They insult the Armenian state and its people. They are mixing politics with politics and harassing Armenians, please do something about this situation.

As an Azerbaijan player, I am complaining about pubg players in my own country. They try to harass the Armenian people and spoil their enjoyment of the game with insults. Complaining about it only causes them to get 5 points from their merit system. The penalty for racism should not be 5 points

pubg is a gaming society, it's a political arena. Please let these be recorded and this racism should be punished by the game makers.

This article was written with the aim of improving the gaming community.

[feral forge]

Unfortunately, we are unable to assist you with such regards here on Discord, rather than to redirect you to report the players with the in-game report feature.

Complaining about it only causes them to get 5 points from their merit system. The penalty for racism should not be 5 points
Feel free to provide your feedback and suggestions regarding this in #996458713126797405.

[brittle flint]

It shouldn't be this easy to spoil the fun of racism & gamers.

[proven kraken]

Hi PUBGM team, how can I unlink my Facebook account from my pubg account if my Facebook account has been blocked?

[storm flume]

Please refer to subpoint(s) 2.5 in #faq for further information, @proven kraken.

[proven kraken]

I read it, but I didn't understand. If my Facebook account is blocked, it will automatically be released after 7 days? Or how does it work?

[feral forge]

Do you have a second login method linked to your game account?

[proven kraken]

Yes, Google account, but the problem is that there is no login via Google account on the iPhone

[brisk pelican]

Assalam o alikum i change my region from turkey to pak but still when i am buying from uc station it shows please change your region to avail kindly tell me the solution

[feral forge]

Did you recently change your device?

[feral forge]

Where do you reside?

[brisk pelican]

Pakistan

[feral forge]

And what is the region of your app market?

[brisk pelican]

I buy new account her region was turkey and Europe server now i change the region to pak and it changed but when i purchasing UC it still shows that please change your region

[feral forge]

Please be advised that buying, selling or trading account is against the terms of service of PUBG MOBILE. We are unable to provide assistance to you in this regard, @brisk pelican.

[brisk pelican]

😩😩😩😩😩

[sweet merlin]

I want to play solo and i can't 2 years now.. @feral forge If unranked its ok and faster BUT RANKED I CANT !!! tell me why

gameloop

[feral forge]

Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective combination and timing in your selected server, especially for emulators, if there are not enough players, your match making time will be longer than usual. This is unfortunately not something that we can assist you, if you want faster match making, you should consider playing the mobile version of the game instead.

[sweet merlin]

@feral forgewhat about spectator ? u know can hk pc ip and play safe for phone? why u guys dont delete spectator ?

[gaunt orbit]

Sir I have Issue of Region Changing i want to change to Pakistan , it showing error ,asking for number . So i want to change my region to Pakistan ,showing parmeter error when i attach my number

[cyan citrus]

Could you please elaborate?

[cyan citrus]

Please try to log in with your linked e-mail address first. If the issue persists, reach out to the customer service in-game for further assistance.

[sharp imp]

@cyan citrus

can you help me

[cyan citrus]

How may we help you, @sharp imp?

[sharp imp]

do you speak Arabic

[cyan citrus]

You can only use English language in this server, @sharp imp. If you would like to seek assistance in your preferred language, you may refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[sharp imp]

My account has been banned for 30 days because I played with a cheater, but I did not know that there was a cheater in my team and so far I do not know who the cheater is. Please lift the ban or reduce the ban period to 7 days instead of 30 days like my friends and thank you very much for your understanding.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sharp imp.

[sweet merlin]

@cyan citrusanyone can open pc with hks esp or radar only and play safe from iphone.. so anyone know where is enemies.. delete spectator from game.

[cyan citrus]

You cannot spectate players that are playing on mobile devices from an emulator, @sweet merlin. Also, what you are referring to was already tackled long ago through a new anti-cheat feature. Watch the video for more information: https://www.youtube.com/watch?v=hEjMrG4gzNo.

If you find cheaters in the game, please report them through in-game report feature, customer service or through https://bit.ly/3uDSJZv if you have video evidence.

[sweet merlin]

i know but with bypass you can 😉

so delete spect from game for better game

[cyan citrus]

As mentioned earlier, what you are referring to was already tackled long ago. Please watch the video I have provided above for more information, @sweet merlin.

[ancient cedar]

I got this image from somewhere, is it from Beta program of PUBGM ?

[sweet merlin]

rly now? you joking right?.. I'm already watching live 🤣 pls delete spect from game..

[cyan citrus]

What do you mean, @sweet merlin?

[sweet merlin]

just wake up and delete spect from game .. you supposedly know better or you don't want !! they can do anything with bypass

[spare umbra]

Please help

[hushed girder]

Can Old Erangel Come In Future Or it's Just a Rumour 🤔

[cyan citrus]

Let me clarify this again for you if you did not watch the video yet. When you are spectating anyone, the area that is not visible to the the players that are playing the game will not be uploaded to the spectator's field of view. Therefore, they cannot exploit the spectate feature for their own advantage. Should you have any further concerns, please feel free to reach out to the customer service in-game.

[cyan citrus]

No information regarding this. You may provide your feedback about the game through the #996458713126797405 channel in compliance with the channel's guidelines.

[spare umbra]

Help help help help help help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spare umbra. Remember to read through #faq before asking questions in the support channels.

[still plinth]

@lime juniper excuse me, I wanted to request DM it is regarding My gun design

[cyan citrus]

You have already been answered for the same issue, @spare umbra. Please refer to my previous response.

[sweet merlin]

@cyan citrus really now??? I'm already watching live ,private and not youtube or tiktok.. ok i understand... change devs bcz everyone is one step ahead of you.. but last time from me : delete spectator from game...

[spare umbra]

What should I do I want a solution please

[cyan citrus]

You may reach out to the customer service in-game for further assistance, @spare umbra. We unfortunately will not be able to help you with that any further through the community.

[spare umbra]

I could not contact the company, I did so and there was no response

[cyan citrus]

You may provide your feedback about the game through the #996458713126797405 channel in compliance with the channel's guidelines.

[cyan citrus]

A delayed response from the customer service can be expected due to enormous number of requests every day. Please wait patiently.

[spare umbra]

I want the right way to communicate with the company's customers

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @spare umbra.

[brisk pelican]

Assalam o alikum i change my region from turkey to pak but still when i am buying from uc station it shows please change your region to avail kindly tell me the solution

[storm flume]

Please contact the customer service for further assistance, @brisk pelican. Refer to subpoint 5.4 in #faq for further information.

[brisk pelican]

I cant finding help from there

[cyan citrus]

We unfortunately will not be able to help you with purchase related issues through the community, @brisk pelican.

[brisk pelican]

Thats not a purchasing issue thats region changing issue.... I changed my region to pakistan and i lived in pakistan but still when i do a process of purchasing it showing thats please select another region.....

I changed the region from in game setting but still when purchasing time it shows that please select another reagon

[cyan citrus]

Please contact the customer service for further assistance, @brisk pelican.

[brisk pelican]

I contact there but cant finding a solution

[cyan citrus]

As mentioned earlier, we unfortunately will not be able to help you with such account related or purchase related issues through here as we are not affiliated with the customer service, @brisk pelican.

[empty basin]

alright so this right here has been happening three weeks in a row now and I'm starting to suspect it's not just me being conveniently bad at timing my evacuations

[brisk pelican]

Okkkk 😩😩😩

[slender ivy]

Merhaba kolay gelsin hesabım 10 yıl ban yendi fakat profilimdeki ban resmi gitmiş ama hesabıma hala giriş yapamıyorum lütfen yardımcı olur musunuz ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slender ivy.

[barren lynx]

You want to remove spectating?
Why exactly?

[lean island]

Hello, I have a question.
I am living in VietNam and playing in global version, my current account does not have the Vietnamese option in the Local Chat setting, but the other account does. How can I fix it?

[feral forge]

The other account also in the global version?

[lean island]

Yes it is

[feral forge]

Is both of the languages selected in settings for both of the account the same, @lean island?

[inner condor]

why i cant use HD

why i can use HD Graphic

[lean island]

Here, i checked again. Perhaps they deleted the Vietnamese option in the latest update, but my account still remain the old setting

I asked the in-game customer service, however, they just led me to another issues and ended the conversation with automated messages @@

[feral forge]

It looks like you can only change your match making language via the Team-up Platform now, but not the Chat Language. Feel free to provide your feedback and suggestions regarding this in #996458713126797405.

[feral forge]

Then this can only means that the option is not available for your device yet, maybe soon or later it will be available.

[inner condor]

you want my device info because my device is newest..

[feral forge]

Maybe the option is not optimized for your device yet. Feel free to share your suggestions regarding this in #996458713126797405.

[exotic tundra]

can any one help me my game does not download any Arena maps

[cyan citrus]

What is the issue you are facing when trying to download the maps, @exotic tundra? Could you share a screenshot?

[robust bloom]

Hello

How do I raise Merit?

[south lion]

Hi... My id has been hacked and the in-game support system is utterly useless. I have mailed the problem and have gotten no where.. someone please help me..😢

[devout ginkgo]

@cyan citrus is this site legit

[cyan citrus]

The only recommended website outside the game to make purchases is https://www.pubgmobile.com/pay.

[cyan citrus]

We unfortunately will not be able to help you with compromised accounts through the community. You may contact the customer service of your social media accounts and customer service in-game again.

[cyan citrus]

Merit recovery is related to time spent playing the game and in-match performance.

[mighty socket]

When will Bonus Challenge start again?

I was so close to redeem my points with UC and i saw it suddenly became closed.

[mighty socket]

Reply soon.

[storm flume]

Please do not use languages other than English, @winter tundra. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

No information regarding it.

[winter tundra]

i have fps problem

I'm playing with 60 fps even though my device is 90 hertz

I deleted the game and reinstalled it but still not fixed

My device oneplus 7t pro

[cyan citrus]

Please share a screenshot of your graphic settings of the game, @winter tundra. Make sure that you put your graphics at smooth before you take a screenshot.

[winter tundra]

i was getting 90fps before

now it's 60

[cyan citrus]

Do you mean that you had 90 FPS option in the game before but it is not available anymore, @winter tundra?

[winter tundra]

I'm starting to hate this game now. Other friends of mine are having the same problem.

Yes

[cyan citrus]

Please take the screenshot of your current graphic settings and send it here, @winter tundra.

[cyan citrus]

Take a new screenshot of your graphic settings of the game, @winter tundra.

[cyan citrus]

When did you take this screenshot, @winter tundra?

[winter tundra]

Now

my device shows 90fps when the game is not open

but when i enter the game it drops to 60

[cyan citrus]

Why did you answer me as yes if the 90 FPS option is still available for you? Do you mean that you are locked to 60 FPS even when the 90 FPS option is enabled in the graphic settings of the game?

[winter tundra]

Yes

[cyan citrus]

For how long have you been facing this issue, @winter tundra? What is the device you are using and from where did you download the game?

[winter tundra]

I deleted and reinstalled the game but it still didn't work

Oneplus 7t pro McLaren edititon
Long time
Play store

two images are currently

????

i hate the game

you don't fix any problem

[covert dew]

What would happen if the lucky medal of supercar event expires?

[hexed warren]

hi is there vng pubgm discord?

[hexed warren]

which version do you use

[night cloak]

Hey

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

how to change region in pubg

Need help quendi

@storm flume

Hacker hack my account

How I recover

Please help

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

You can change it via your in-game basic settings.

[night cloak]

İ dont see region

[feral forge]

Feel free to browse for it on the Internet.

[hexed warren]

tanks

[feral forge]

Can you please provide a screenshot of your basic settings?

[night cloak]

Okey

[winter tundra]

2.1.0

[hexed warren]

i mean the pubg version

[feral forge]

Please contact the in-game customer service for further assistance in this regard.

[night cloak]

@storm flume information is not helping

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues. We are unable to assist you with such regards on Discord in any way.

[night cloak]

kicks him out of the game when i press the support button

[winter tundra]

Pubg version 2.1.0

[hexed warren]

no global version of pubg or what

[winter tundra]

Wait please

[night cloak]

Pubg customer service not replying

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @night cloak.

[winter tundra]

İts global version

[hexed warren]

go to settings of the game and click graphic & audio

[hexed warren]

i not sure about that more i don’t have the 90 fps things but you can search it on youtube or somewhere you like

[hexed warren]

oh then i not sure sorry you can ask mod, admin, staff, support in the game or here again

[winter tundra]

I asked. but they didn't give any proper information

[hexed warren]

then search in on google or youtube then sorry

[steep cloak]

Hello i have account

can you help me recover my account

[sour raven]

Привет

[wide dove]

Can someone help

[storm flume]

Please do not use languages other than English, @eager pollen and @sour raven. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wide dove]

Pls help

[cyan citrus]

Please add more details about the issue you are facing.

[wide dove]

I have problem

[wide dove]

Pubg say login failed

I factory reset me phone and it's still say the same thing

And I told customer service

And he said problem is done

Just repair your game

And I did

I still has same problem

I changed me internet and I used another sim card

me brother he in Germany and he go and login in me account and he still said login failed

What should I do

@cyan citrus

@static sleet

[cyan citrus]

Account sharing or otherwise giving access to your account to anyone is against the terms of service of the game, @wide dove. Regarding your issue, please share a screenshot of the issue you are facing.

[wide dove]

Ok

[wide dove]

This is problem

[cyan citrus]

What is the login method you are using, @wide dove?

[wide dove]

Google

Play

[cyan citrus]

And what is the device you are using, @wide dove?

[wide dove]

Redmi note 9

[cyan citrus]

As you have already reset your device, it seems like an issue with your network, @wide dove. Please try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3.

[wide dove]

I use vpn

[cyan citrus]

VPN usage is not recommended, @wide dove.

[wide dove]

So If I use DNS its would work

??

[cyan citrus]

You can try to change the DNS settings and see if the issue still persists or not, @wide dove.

[wide dove]

ok i would use 1.1.1.1 dns

[wide dove]

It's still same problem

Didn't work

[storm flume]

Please contact the customer service for further assistance, @wide dove. Refer to subpoint 5.4 in #faq for further information.

[chilly peak]

How can I become a PUBG game developer?

[mortal apex]

Unfortunately we cannot help you with such.

[glossy horizon]

best way to achieve the best recoil settings on pubg iphone?

[chilly peak]

My account has been banned and I haven't used any kind of cheat

[polar marsh]

Please refer to the private message from @polar marsh for further information, @chilly peak.

[mortal apex]

Feel free to ask about it in #pubg-mobile.

[ebon yew]

@static sleet WHAT IS THIS ?

<@&481161015728406538>

[hardy nest]

السلام عليكم انا اخدت باند 10 سنوات وحسابي لم ينتهك اي نووع من انواع الغش

[storm flume]

Please do not use languages other than English, @hardy nest. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hardy nest]

@static sleet

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hardy nest.

[quiet rose]

@static sleet hello can i know please where i can open my pmwi creates?

[mortal wigeon]

One message removed from a suspended account.

[sinful perch]

I signed in for midasbuy and i followed their insta and twitter but only the sign in outfit arrived, the uc didn't

What could be the problem?

[viral onyx]

My nephew changed server how to change it before 60 days

[night cloak]

Please, I can't log in to my pubg account, help me

[feral forge]

Could you please provide us a screenshot of the event you referring to?

[feral forge]

Your only option is to wait for the 60 days cooldown to end, there is no other way, so please be careful next time.

[feral forge]

Please elaborate your issue.

[storm flume]

Please refer to subpoint(s) 4.8 in #faq for further information, @mortal wigeon.

[night cloak]

I have linked my pubg account with my Twitter and gmail, but I have not been able to access my account for days.

Someone put their cell number in that secondary linking thing, and I activate that, so that my account would recognize their device and not mine.

Please help me, my account on pubg mobile is

DBZɞMilkGABY And my ID is 51505721781

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

It is not available yet, and we do not have information on when will it be available. Feel free to inquire about this in the Esport server, they might know about it.

[raw onyx]

My PUBG email has been exposed to the band for 3 months. I want to know what is the reason for the band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @raw onyx.

[ocean fractal]

How long will this event last?

[smoky zephyr]

Hİ, I just downloaded PUBGM after a long time and it says that I am banned from METRO ROYALE. I think its wrong ban because I didn't did anything illegal. Please check my account.
ID: 5138747822

[polar marsh]

Please refer to the private message from @polar marsh for further information, @smoky zephyr.

[gritty path]

My account has been banned for 10 years and I have not used any cheating tool, is there a way to contact support?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gritty path.

[barren timber]

Hi can you help me?

Im doesn't move when I shoot it's fixed forward I can't roll right and left when I shoot 😔 .

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @barren timber. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[sullen lynx]

i'm from africa but my account is european i can't change region you know
i contacted support they did nothing for me why?

[cyan citrus]

The option to change region is unfortunately not available for the accounts registered in European continent, @sullen lynx.

[sullen lynx]

but i have friends changed there region from europe to egypt

and a lot

[sullen lynx]

they used vpn called hotspot shield and the change option appread
i did the same but didnt' change yet

[cyan citrus]

If you do not have an option to change region in the basic settings of the game, it means that it will not be possible to change your region, @sullen lynx. VPN usage is not recommended as it may put your account at risk of getting suspended.

[sullen lynx]

okay as a conclusion pubg:mobile can't detect my location i don't like this game

[cyan citrus]

You will not be able to change your region if you select a country in the game from the European continent, @sullen lynx. This is due to privacy reasons.

[sullen lynx]

i didn't select my region at the begining

[cyan citrus]

It will be same if you changed your country/region settings to a country located in European continent, @sullen lynx.

[sullen lynx]

ok thank you
it will be same if i didn't/did contact you

[cyan citrus]

It is unfortunately something we cannot help you with, @sullen lynx.

[chilly pagoda]

I had to reinstall the app & now can’t log in through my Twitter please help!

[cyan citrus]

What is the issue you are facing when trying log in with your account, @chilly pagoda? Could you please share a screenshot?

[chilly pagoda]

I am sent a verification code via txt & when I enter it it’s say it’s wrong

@cyan citrus

[cyan citrus]

Do you mean the verification code for the secondary verification, @chilly pagoda?

[chilly pagoda]

@cyan citrus now I just tried again & got this error message:

[cyan citrus]

Close the page and try again, @chilly pagoda. If the issue persists, let me know.

[chilly pagoda]

@cyan citrus just got the sane error message & this shows up after as well

[cyan citrus]

Do you have Twitter application installed, @chilly pagoda?

[chilly pagoda]

@cyan citrus yes

[cyan citrus]

Can you try to logout your account from Twitter application, log in again and then try to log in to the game again, @chilly pagoda?

[feral forge]

You should scroll down to the post to check, it is a giveaway, so you have a chance to win but not guaranteed.

[lilac surge]

Hi i need help please

[unreal aspen]

Unbelievable support from PUBG I spoke with 5 different people there and all tha 5 had the same answer I told them I cannot access my Facebook account cause the hacker made it disabled and all the 5 people told to back to my Facebook customer support I repeated to them Facebook doesn’t want to help me and they repeated again back to Facebook just one question is the PUBG mobile follow Facebook or what I don’t understand this

[lilac surge]

I keep getting under observation while doing nothing

Please help me

im tired of this

<@&481161015728406538>

ID : 51680416243

[feral forge]

You may refer to this for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

Please remember not to mention the moderator role unless there is a server related emergency.

[lilac surge]

Oh my bad

[lilac surge]

i didnt cheat

so its a false Observation

this is my third time getting under observation

[lilac surge]

and my third time reading this article

Didnt give my account to anybody else

didnt use any bugs

didnt cheat

[feral forge]

Please be advised that if you do not have access to your game account with any of the login methods, there is nothing that the in-game customer service can do to assist you. They can only provide assistance to unlink social media links that does not belongs to you, but they cannot help you to recover your Facebook account. This is why they redirected you to contact the Facebook support instead, as this is the only way.

Where do you reside, @lilac surge?

[lilac surge]

what do you mean?

[feral forge]

Where are you from?

[lilac surge]

Egypt

[feral forge]

I suggest you to reset your device settings and restart your device, close any background applications while playing PUBG MOBILE. And if the issue persists you may need to contact the in-game customer service as we are unable to assist you in such regards here on Discord.

[lilac surge]

I use gameloop to play

i only got discord on my background while playing PUBGM

[feral forge]

Unfortunately, there is nothing much that we can assist you here, you should contact the in game customer service for further assistance instead.

[lilac surge]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @novel nebula.

[summer tartan]

hi The trial version of PUBG Mobile, does installing it on Gameloop cause an account ban?

[proven kraken]

Yes, I recently bought myself an iPhone

[feral forge]

So, the only two linked login methods are Facebook and Google, and on iPhone you cannot access to your game account at all, right?

[proven kraken]

yes

[celest shadow]

There are different types of emulators available, but the only recommended emulator is GameLoop. For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[feral forge]

I suggest you to login to your game account via Google Play Games using an Android device, then, unlink the Facebook account through the in-game settings, this unlink process will take 7 days to complete. After 7 days, you can link another social media platform to your game account which can be accessed by both iOS and Android. Then, it is your choice if you want to unlink Google Play Games from your account as well.

[proven kraken]

I can't unlink Facebook because I didn't fulfill the requirements

There in the requirements it was necessary to log in via Facebook 10 days out of 30

And how will I fulfill them if my Facebook account is blocked?

[feral forge]

In this case, you will have to contact the in-game customer service to request them to unlink the Facebook account that you no longer has access to.

[proven kraken]

I quote: You haven't used this login method long enough. Unlink is not possible

[spare elk]

Hello! I signed up a account with Apple Account, but i want to custom a profile picture, but i can't, how can i solve the problem?

[wind socket]

My pubg account was linked to my Facebook account that was deleted and now idk how to access it

[feral forge]

You should contact the in-game customer service for further assistance in this regard.

[wind socket]

I don't know how to contact Facebook for support since their help support is non existing and full of broken links

[proven kraken]

Okay, thank you @feral forge

[wind socket]

My pubg account is still in the game but it said it was active 7 days ago idk whats going on

[feral forge]

You will need to link a social media to your game account.

[spare elk]

Like Facebook and Twitter?

After linking it will sync the social media account's pfp?

[feral forge]

If Facebook is your only login method to your game account, then your only option is to contact the Facebook support to recover your access to the account.

[feral forge]

Yes, correct.

[spare elk]

Thanks a lot for helping me!

[wind socket]

How? I been in the app looking for a way to contact them and nothing

[wind socket]

On the Google play store i looked for an email to get in contact and nothing. Can pubg just linked my new Facebook account to my pubg account? Other games can do that im sure pubg can as well

[proven kraken]

Only the bot answers there, how can I write to normal support?

[feral forge]

You can contact Facebook support at https://www.facebook.com/help for further assistance.

[feral forge]

The in-game customer service can only provide assistance to unlink unwanted login methods or which you no longer has access to, they cannot help with linking a new login method to a game account.

[feral forge]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[proven kraken]

I answered all the questions and he threw me to the beginning, and again asks me to answer the same questions, I have already answered them 3 times

[feral forge]

Can you please provide screenshots of the choices that the FAQ bot gave you step by step?

[raw tendon]

when the bgmi will back.soon 😥

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @raw tendon.

[raw tendon]

know that but i am warried about the bgmi because it's also a indian version of pubgmobile. so just i asked here

[cobalt oar]

This server is specifically for the assistance regarding Global Version of PUBG MOBILE,
Hence BGMI is completely different game, so you will need to contact them regarding any issue.

[rich briar]

I have a problem in buying wrenches, why didn't they ship? I want to solve this problem as soon as possible, please

Please help me

[storm flume]

Please contact the customer service for further assistance, @rich briar. Refer to subpoint 5.4 in #faq for further information.

[signal arrow]

it says I can't play nor join teams bcs my account is under surveillance..? how do I fix this? I've never hacked in this game or in any other games that I've played so far, so why does it do this whenever I try to play with someone?

[quasi pagoda]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quasi pagoda. Remember to read through #faq before asking questions in the support channels.

[rich briar]

I contacted customer service and they didn't help me

[steep pine]

I install emulator on pirated window does lead to any ban @celest shadow

[storm flume]

Please contact the customer service for further assistance, @rich briar. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

There are different types of emulators available, but the only recommended emulator is GameLoop. For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[slender delta]

PUBG Mobile x House of Dragons collaboration possible?

[steep pine]

@celest shadow we install game gameloop emulator on a pirated window its lead to any ban

[celest shadow]

You may share your suggestion for PUBG MOBILE in #996458713126797405.

[celest shadow]

I do not understand what you mean by "pirated window". You can download the GameLoop emulator via https://www.gameloop.com/.

[steep pine]

@celest shadow pirated window mean I did not buy any window is not activated download and install from website

[celest shadow]

It should be fine.

[slender delta]

I am trying to post there, but bad network connection appears.

[unreal aspen]

But can I ask you is the PUBG MOBILE follow Facebook or what

[unreal aspen]

Plus it’s very very very hard to contact Facebook support if you have any email for them can help me can you plz send it to me

[sinful perch]

Why i can't link my card to midasbuy? I tried twice, i haven't mistyped or misclicked

[torpid jasper]

I Got ban from no reason i was going to 75 level

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torpid jasper.

[celest shadow]

Please check your Internet connection or update your Discord application.

[celest shadow]

Please contact Midasbuy support at [e-mail] for further assistance.

[feral forge]

Please be advised that we are just volunteers to moderate this Discord server, we are just normal players like you, hence we are unable to assist you in this regard.

[signal arrow]

@celest shadow sorry for the ping but can you also help me? idk what to do about this, I just want to play with my friends on pubgm 😅

[celest shadow]

You may refer to this for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[signal arrow]

ty! imma read it now :>

[livid summit]

i have a question, what does the routine repair do?

is it useful for fix bugs like hearing a single bullet while a real player is shooting?

i face this bug playing livik

[livid summit]

it's like everybody shoots like a bot, while they're not bots

[livid summit]

if i play arcade it doesn't happen

[celest shadow]

Please be advised that you are prohibited from selling, gifting or lending your account to anyone as this is against PUBG MOBILE's terms of service. We will not be responsible for any loss made and cannot guarantee the security of any account if trading and sharing of game accounts are done. We recommend players to use their own game accounts and not share their login credentials with anyone, @fallow thorn.

[celest shadow]

If an issue persists after performing a routine repair, we recommend creating a post in #996546243859853424 to submit a report in accordance with the channel guidelines.

[livid summit]

i saw a post in #996546243859853424 about these

[celest shadow]

You may join the post and provide information about your numeric user identification, server, device, network, country and a video recording.

[still hull]

@celest shadow @green agate Hello I Don't Know Why I Got Banned Even I Cant Use Any Hacks.My Apeal Please Check Again. and Unbanned My Account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @still hull.

[sullen lynx]

downgrade your twitter version

[honest slate]

@feral forge Can you please ask the developers to fix this issue with the update coming this August 25? Because I've spent alot of amount on this entry emote but it is not showing what is is supposed to. Thank you.

[spring finch]

I need admin

[spring finch]

I need admin please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spring finch. Remember to read through #faq before asking questions in the support channels.

[spring finch]

I need admin

[mortal apex]

How can we help you?

[tiny nymph]

I need room card as i have to make custom rooms on my live stream

[mortal apex]

You can buy them via in game.

[tiny nymph]

@mortal apex no I want it from pubg like other streamers recieves room card from pubg mobile

[mortal apex]

You may refer to this message, @tiny nymph.

[spring finch]

My account was stolen

[sullen nacelle]

My account has been logged in by an email address that i did not use for a long time and deleted but somehow someone is using it and is logging on by a computer (Asus) on emulator

I tried to use the ingame recovery system but got rejected

[clear nest]

How long does error 1138 last for ?

[storm flume]

Please contact the customer service for further assistance, @spring finch. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please add more details about the issue you are facing or share a screenshot.

[storm flume]

Please contact the customer service for further assistance, @clear nest. Refer to subpoint 5.4 in #faq for further information.

[clear nest]

I wouldn’t be here if customer service helped….

[cyan citrus]

We unfortunately will not be able to help you with purchase related issues through the community, @clear nest.

[earnest helm]

@cyan citrus

I have a issue

I am facing this issue

My screen shaking when I use 3rd eye button for nading

Or hold my display for controlling recoil

<@&481161015728406538>

[mortal apex]

Please create a post in #996546243859853424 and provide information about your numeric user identification, server, device, network, country and a video recording.

[earnest helm]

U can't reply here?

It's ruining my experience

[mortal apex]

Please do not mention the moderator role unless there is an emergency.

[earnest helm]

It is an emergency mamm

😫

[mortal apex]

The #996546243859853424 channel has been created in order to provide assistance regarding the game.

[earnest helm]

I do can u see

?

[atomic sequoia]

Hello! I live in UAE and buy UC every other day, I came to Pakistan to visit my family and having problem in buying UC because of some security risk. Please help me

[storm flume]

Please contact the customer service for further assistance, @atomic sequoia. Refer to subpoint 5.4 in #faq for further information.

[tacit sinew]

Dear support team,

Im emotional crying to hear that you unlinked the email from my hacked account ID 5744935905.

I cant believe that finally i got my account back , i really cant thank you enough i really paid all my saving on my account.

I saw many famous YouTubers and bloggers got unbanned so i hope and wish the same to my account.

Looking forward for the positive reply
Regards

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tacit sinew.

[round flax]

Hi

[cyan citrus]

Hello! How may we help you, @round flax?

[round flax]

I am a merchant of PUBG Mobile shipping codes and I want to deal with PUBG company to buy large quantities of PUBG codes from you daily because I own a site and I sell more than $5000 daily PUBG codes

[cyan citrus]

This is not allowed, @round flax. Players should only make purchases through in-game or through https://www.pubgmobile.com/pay.

[earnest helm]

@cyan citrus can u help me?

[cyan citrus]

How may we help you, @earnest helm?

[earnest helm]

I have a problem regarding PUBG screen shaking problem when I hold my display or nading it's shakes alot

See

Not because of gyro

My gyro is too smooth

U see

See when I use eye button

[cyan citrus]

We provide community support only for global version of PUBG MOBILE, @earnest helm.

[earnest helm]

It's same sir

U can just tell me please

[cyan citrus]

Then please provide a video recording of the issue for PUBG MOBILE, @earnest helm.

[earnest helm]

It is pubg

Just name change

[cyan citrus]

It is not global version of PUBG MOBILE, @earnest helm. As mentioned earlier, we only provide community support for global version of PUBG MOBILE.

[earnest helm]

@cyan citrus ur ai?

[cyan citrus]

No, @earnest helm.

[earnest helm]

So come in dm

[heady talon]

Hello, I’m trying to join my friend’s Cheer Park but I am getting this message, basically we live in different countries, so as I can see that we cannot join our friend’s Cheer Parks anymore if are they from different country?

[cyan citrus]

Is it the same when your friend tries to join the cheer park you are in, @heady talon?

[heady talon]

I don’t know tbh, let me try and get back to you.

[heady talon]

He left and joined another one, I tried to join and it worked

So, probably the problem was from the cheer park he was in

Thanks Quendi

[cyan citrus]

It is possible, @heady talon. If this happens again, please make sure to record a video and share it here. And, you are welcome!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @indigo relic. Remember to read through #faq before asking questions in the support channels.

[rich briar]

Can you help me ??

[storm flume]

Please contact the customer service for further assistance, @rich briar. Refer to subpoint 5.4 in #faq for further information.

[split lava]

Does ESL have a separate server?
If yes can u send it for me please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unreal mist.

[wraith tusk]

My account is banned with out any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wraith tusk.

[restive flame]

Does anyone have information when 90 frames will be released on snapdragon gen1 processors?

[tidal shuttle]

hello, I finally found out my banned account, I found out the id, can you help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tidal shuttle.

[shrewd karma]

Hello, I'm from Brazil, if the translation is half wrong, it was because of the translator. anyway my name is Mateus but my name in the game is 真崎武雄TAKIO I was calm and thought I'm going to play arena mode there at pubg so I enter the match and I can't buy a weapon I had to play the entire match with a pistol but this bug didn't happen just once outside

Several times, would it be possible to fix it, thank you for everyone's attention and understanding

If you want I can record a video of the bug for you

[feral forge]

There is already a post related to this issue, and it has been acknowledged by the community team. Feel free to include your information and the video recording in #1012263750893580309 .

[shrewd karma]

so can i send the video right here?

[feral forge]

You can send it in the post.

[shrewd karma]

post office?

[feral forge]

This post ( #1012263750893580309 ) you can click on it.

[shrewd karma]

OK thank you

[feral forge]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[honest slate]

??

[proper torrent]

My account got hacked and during the phase of giving information that were asked to get ny account back I couldn’t give screenshots of payments of uc from Midasbuy that I received while playing Comp. I explained it but the support closed my chat telling me that I couldn’t give the informations asked. OF course I couldn’t I received these uc from playing scrims and custom this is inadmissible 😡

[feral forge]

Your issue has already been acknowledged by the community team. Please be advised that we are just volunteers to moderate this Discord server, we are just normal players like you and we do not have any contact with the developers.

[feral forge]

Unfortunately, if you cannot fulfill all the requirements from the in-game customer service, they will not be able to proceed with your request. You may need to try contacting those individuals who have sent you those UC before for a screenshot of the purchase receipt.

[proper torrent]

The uc I received were un september and august of 2021, a year ago! And these two streamers are almost impossible to get in tuch with, and even if I can talk to them, they don’t have this receipt anymore, it has been a year !

It is as If I asked you what you did the exact day of 12/03/2021 at 3pm how could you even know this

I want my account back, this guy stole my account and is now playing on it

Would you like as a player someone steel your account and PUBG mobile can’t do nothing about it ?

[feral forge]

If they have registered an account on Midasbuy, all purchase record are kept.

[proper torrent]

On midasbuy?

Ok

[feral forge]

Yes.

It is players’ own responsibility to secure their login methods and game account after all.

[proper torrent]

Do I have to restart the whole conversation with the support ? Cause they closed it

[feral forge]

There is no need to restart if there is an ongoing conversation.

[night cloak]

My account was banned mistakenly how to appeal

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[proper torrent]

No they stopped it

It is in French but it says new conversation

[feral forge]

You can start a new conversation when you found the purchase receipts from the individuals.

[proper torrent]

Then I’ll have to remake the whole convo 😩

[lone idol]

How to ban anticompetitive/teamers in PUBG

[night cloak]

Does anyone want to play a round with me, preferably someone who speaks German?

[proper torrent]

@feral forge the first streamer tells me this

It is impossible, I can’t prove where I got the uc from

[hushed girder]

Hi i am not able to make a post in #996458713126797405 it says it requires a tag but i used a tag but it's not working

[drowsy jetty]

Hello pubg mobile support team,
I stop playing the game for several months ago, I created the clan when i start playing the game
Since then I was the only leader
Of the clan
Several months ago i transferred the leadership to my friend and his account get banned
Now I see other members have the co leader tag ? Why this happen?

[wise whale]

Hello, support team,PUBG my account has been banned for 10 years and I have been playing the game since the season five and it is impossible for me to cheat and I did not commit any violation. Please review my account, I am sure that I did not add files or tamper with the system or any cheating method or third-party programs or games With a hacker, please check my account,
this my account number: (61404677174)
And this
is the name of the account: (『dg』๛TIGER)
Note: that's my first banned i got and it came 10 years.
I hope you reply as fast as can
Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wise whale.

[storm flume]

Please avoid going off-topic, @steep pine. You may have unrelated conversations in #chat.

[steep pine]

Thanks bunk

[crystal marsh]

Twitter still not solved 🥲

[median osprey]

My account was banned mistakenly how to appeal

[polar marsh]

Please refer to the private message from @polar marsh for further information, @median osprey.

[cold ore]

Kills don't count in the Scar-L mission!
It should have been completed, but the kills were never counted!!
Since the first games start today!
I just did a routine repair and nothing changed!

I couldn't share my problem in the #996458713126797405 channel, I don't know what's wrong?!

[wise canopy]

Oi

Minha conta foi banida injustamente quero falar com um responsável

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @wise canopy.

[wooden briar]

Why I cannot buy anything from the shop--treasures ???

[cyan citrus]

What is the issue you are facing, @wooden briar?

[wooden briar]

I cannot purchase the popularity as you can see it says cannot purchase

[cyan citrus]

This issue has already been acknowledged by the community team, @wooden briar. Meanwhile, you may try to contact the customer service in-game for further assistance.

[wooden briar]

So they will fix this when it will expire 😂

[storm flume]

Please contact the customer service for further assistance, @wooden briar. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

If they have purchased the UC via Midasbuy, then it is possible. If they purchased from other unauthorized source then I can’t tell.

[drowsy jetty]

Can someone her reply to my message?

Hello pubg mobile support team,
I stop playing the game for several months ago, I created the clan when i start playing the game
Since then I was the only leader
Of the clan
Several months ago i transferred the leadership to my friend and his account get banned
Now I see other members have the co leader tag ? Why this happen?

[obtuse rover]

I have a problem when charging the shackles in PUBG from the shackles station, the process is rejected, knowing that I use an online payment card from Vodafone Cash and I tried more than one phone and more than one payment card online and the process was not accepted

[cyan citrus]

As stated in the clan rules: If a clan leader doesn't log in to the game for 30 days, an active clan member can apply to become the acting leader. If a co-leader doesn't log in to the game for 30 days, management privileges will be transferred to another player.

[obtuse rover]

Please any one help

[cyan citrus]

Please reach out to the customer service in-game for further assistance with purchase related issues, @obtuse rover.

[obtuse rover]

I tried to contact but their service is not helping

[cyan citrus]

As we only provide community support through this platform, we unfortunately will not be able to help you with purchase related issues, @obtuse rover.

[obtuse rover]

Are you from pubg customer service?

[cyan citrus]

No, moderators of this Discord server are not affiliated with the customer service, @obtuse rover.

[obtuse rover]

What should I do for a service that turns me into an automated response

And i need uc today

???

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @obtuse rover. This is to save extra resources and time due to enormous number of requests every day.

[snow cradle]

hello anyone here

i want my account frer of observation i didnt use any cheats \

and i have proof for that i can show the proof

[celest shadow]

Please refer to this for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[snow cradle]

i didnt help

i said i can show proof

can u come in a vc

where u can show ur screen

that file is too big the discord is saying that they cant let me post that here

so i can show u that on a vc

by showing my screen

[celest shadow]

Please regulate your in-game behavior and wait for the system to automatically place you out of safety observation, @snow cradle.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hardy sierra]

I have a problem with my pubg, I need help

My account in pubg is strong and my purchases have been suspended and I have 201'846 UC and I can't use it and my account is strong in pubg

[cobalt oar]

from where you bought the UC?@hardy sierra

[storm flume]

Please do not use languages other than English, @earnest cove. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rich briar]

Why ???

[storm flume]

Please contact the customer service for further assistance, @rich briar. Refer to subpoint 5.4 in #faq for further information.

[weary ore]

Hello @polar marsh I lost my pubg account just now someone hacked my account and change gmail and number as well please help to get my account back

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please do not use languages other than English, @quick bay. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quick bay]

Good morning, please help me find a solution to show the change of country in my account and this number 5259046508
I also want to get the title of first vanguard

[sick shale]

If you have selected a region from the European continent while creating the account, you will not have an option to change the Country/Region.

Vanguard title is only available for certain community groups, you can't ask for it.

[quick bay]

The account was created in a non-European country
I moved between Egypt, Kuwait, and finally Germany, and after that, the change did not appear

[sick shale]

Germany is a part of the European continent, therefore this rule will apply.

[quick bay]

I am now inside Egypt and I cannot enjoy the offers on the Arab countries, so I hope for help in finding a solution
My account is over 300 meth and I spend a lot on the game, please pay attention pls help me

[sick shale]

Unfortunately there is no solution in this situation due to privacy matters. Please contact customer service in-game for further assistance in this regard.

[half sphinx]

Peace be upon you, company, my account was disabled without any reason because my account was stolen. I hope you will return to the account and thank you

[eternal chasm]

My gf changed server from asia to NA so we can be the same but it reset her rank back from ace to bronze. Is there a way for you guys to change server or bring her rank back because we can’t play. Thank you and looking forward to getting answers

[polar marsh]

Please refer to the private message from @polar marsh for further information, @half sphinx.

[eternal chasm]

Absolutely. Please get with me thank you

[heavy vortex]

nope

[cerulean venture]

Hi I have a problem

Every time I enter classic mode the timer gets stuck

And I can't throw away my bullets or anything

And when I enter Arena mode I get 0 bullets

Everything works fine when I connect to a VPN but it gets laggy

[feral forge]

Where do you reside, @cerulean venture?

[cerulean venture]

Iraq

[feral forge]

We do not recommend using a VPN to play the game, @cerulean venture. Please try to change your DNS settings, you can refer to subpoint 4.3 in #faq for further instructions in this regard, then perform a routine repair from the login menu of the game.

[cerulean venture]

Device is: ipad 8
Server : middle east (tried eu and got the same issues)

[feral forge]

It is not possible to transfer your rank from one server to another.

[cerulean venture]

I did repair the game and re installed but had no success

[feral forge]

Have you also tried to change your DNS settings before performing a routine repair?

[cerulean venture]

Neither google or cloud flare helped

The only solution seems to be vpn which is dangerous and weird

[cerulean venture]

Yes

[feral forge]

Where did you download the game from, @cerulean venture?

[cerulean venture]

App store

I play with a friend that sometimes gets the same problem

But I get it in every match

[chilly spade]

@cerulean venture you may create a post in #996546243859853424 incompliance with the channels pinned instructions.

[spice cipher]

can you please try this dns 1dot1dot1dot1.cloudflare-dns.com

[cerulean venture]

In text or actual dots

[spice cipher]

copy paste it

in text

[cerulean venture]

Ok

[spice cipher]

https://developers.cloudflare.com/1.1.1.1/setup/ios/

[cerulean venture]

Same issue I guess DNS is not a solution to this problem 😦

[night cloak]

umm hello

[spice cipher]

https://1.1.1.1/help does this show connected?

[night cloak]

im here to appeal one of my friends ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[spice cipher]

similar to this? @cerulean venture

[cerulean venture]

No

I downloaded the 1⁴ app I'll try it

I posted the photo in media

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @willow shell.

[spice cipher]

do you still have the same problem?

[cerulean venture]

Yes

[spice cipher]

i will recommend to uninstall and reinstall

[cerulean venture]

I did it but I'll try again

I guess it's something with my IP because only VPN works

[spice cipher]

uninstall and restart your Device then install

[cerulean venture]

Ok

[spice cipher]

vpn is not recommended

[cerulean venture]

I can't play otherwise because it's unplayable

I'll post a video in media

That's my issue which is weird to describe

[spice cipher]

have you tried on other isp?

[cerulean venture]

I don't have any available rn

[feral forge]

Your account may be suspended as a result of using a VPN, therefore, we do not recommend it. You should consider contacting your Internet service provider or use a different Internet connection.

[cerulean venture]

Understood thanks I'll try to get my hand on another isp

[quartz pasture]

hlw

there is a problem of linking my email in pubg mobile ! its said failed link

@static sleet

no one to help here?

[chilly spade]

Can you share a screenshot of the problem you are facing with us here?

[quartz pasture]

done , after trying sometimes

how many code i can have from 3rd link log in per day ?

[chilly spade]

Can you please elaborate?

[balmy stream]

Can someone plz get rid of these Chinese cheaters on metro and I would like a refund on all my stuff I dropped during this match

@help

[red bison]

Hi there! Please help me, what should I do if my account was stolen?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @red bison.

[terse furnace]

M416 weapon can't work !

Why?

[junior birch]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. You can also submit a report through https://bit.ly/3uDSJZv.

And as for Metro Royale: Reunion, If you are being forced to quit the game midway due to network issues or other reasons which resulted in lost of equipment. Please contact the customer service in-game with detailed information.

[junior birch]

Could you please elaborate?

[balmy stream]

How tf do I put in china symbols in that link@junior birch

And does this also expect me to be videoing everything

[junior birch]

You must provide their in-game username, their in-game numeric user identification and a video showing evidence that the player is cheating in the form aforementioned, @balmy stream.

If you fail to do so, please contact the customer service in-game for further assistance.

[unique nimbus]

In this event I won 3 codes none of them working , it says that someone used them
How is that even possible!!!

[vagrant epoch]

I need help with something, any admin?

[elfin iris]

@balmy stream Help me Bro

@junior birch Can i find some help

@night cloak mention someone for me please..new to discord caanot understand

@celest shadow 🆘

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @elfin iris. Remember to read through #faq before asking questions in the support channels.

[elfin iris]

@storm flume i want to change region from USA to Pakistan.in game i was unable to change.

[drowsy jetty]

Okay, what can i do to get back the leadership

[mystic forge]

Can i find some help , any admin?

@everyone

[bold night]

should I removed it and reinstall it again?

[indigo tinsel]

Hello, my account was hacked, and the guy who hacked isn't even using the account, is there any way I can get it back?

[mystic forge]

no admin here ?

[cold ore]

Scar-L's mission stops counting, can't complete the mission, don't progress!!
Is there a daily maximum for it, for example?!!

@feral forge @cyan citrus

I think I know the problem is!!!

I bought it!!
Could that be a reason?!!
If so, then this is a bug!

[storm flume]

Please contact the customer service for further assistance, @indigo tinsel. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

It is up to you.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mystic forge. Remember to read through #faq before asking questions in the support channels.

[feral forge]

Were you playing on the event mode?

[feral forge]

You can change it via your in-game settings.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vagrant epoch. Remember to read through #faq before asking questions in the support channels.

[feral forge]

It looks like it is a regional exclusive event, you may need to join the respective server to inquire about this instead, they might know this event better. You can find other regional server via subpoint 3.1 in #735483472432594994.

[fringe kiln]

لو سمحت

[storm flume]

Please do not use languages other than English, @fringe kiln. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cold ore]

Yesterday I was playing Livik, now after mass!
And I picked it up a while ago and killed 5 and only one was counted!

[fringe kiln]

Facebook has disabled my account and this is the only account associated with the game, what should I do

[feral forge]

If the enemies eliminated by you got recalled, then it will not count, only the final kills will count.

[feral forge]

In this case, you will need to contact the Facebook support to recover your Facebook account, this is the only way.

[cold ore]

The mission doesn't appear here!
It was before!!

[feral forge]

My apologies, I thought that the mission was to kill 15 enemies. In this case, maybe if you buy the weapon from shop, it will not count.

[bold night]

Thanks 🫶

[feral forge]

Is this the Aftermath mode?

[cold ore]

No, I think there is a problem,, in the last two matches I found the weapon and did not buy it. Not all kills were counted, but only one for each match.

[cold ore]

Yes,, yesterday I was placed Livik unranking!
and there was the same problem!

[feral forge]

The mission is to pick up 15 SCAR-L in Classic matches right?

[cold ore]

The last two matches,, 8kills,, just 2counted

[cold ore]

I have stopped buying it.

[feral forge]

The mission is to pick up 15 SCAR-L not to eliminate 15 enemies, right?

[cold ore]

Ohhh. yes it is!!!!

[feral forge]

This is why it only counts one per match.

[cold ore]

I don't see it!!
I, m soo sooorry!!!

[pulsar gorge]

i repport him many time for racisme and insult and still in game

[violet briar]

Hello, since the last update I couldn't play santorini arena. The squad never gets ready, even if I wait minutes. Is there some problem with it or it's just me?

[random harbor]

Hello there!

Why am I getting safety observation?
It’s my 2nd time today

@plush python!!!

[drowsy jetty]

Sorry for bothering you, the clan mean allot to me.
So
How can I submit a request to get the leadership back, i have everything to prove that
@.Ṇadïa.🌴#7761

[sullen nacelle]

Not my email and i want it to be removed someone is logging in my account

[storm flume]

Please contact the customer service for further assistance, @sullen nacelle. Refer to subpoint 5.4 in #faq for further information.

[cloud walrus]

anyone from india

[cyan citrus]

A member cannot request to become a leader of the clan, but he may request to become an acting leader after the current leader does not log in for at least 30 days. Acting leader is someone who acts as a leader (but does not own the clan). If the previous leader becomes active again, that leader will replace the acting leader.

[cyan citrus]

How may we help you?

[sullen nacelle]

How long will this process take

[cyan citrus]

As mentioned earlier, please reach out to the customer service in-game for further assistance with compromised accounts, @sullen nacelle.

[sullen nacelle]

I have just asking the time it will take should i ask them about that too?

[cyan citrus]

Yes, @sullen nacelle.

[sullen nacelle]

Ok thanks

[cyan citrus]

You're welcome!

[drowsy jetty]

The current leader(not me) got banned, can i submit a request attached with all the information needed email, password, capture's from old seasons, to get it back again?

[cyan citrus]

No, @drowsy jetty. As mentioned earlier, a member can only apply to become an acting leader. As you have transferred the leadership to a different clan member yourself, you cannot get it back until the clan leader do it by himself.

[junior grove]

hello

i exceeded the daily limit of codes

and i'm stuck out of my account

what should i do?

[cyan citrus]

You will need to wait for daily limit to reset again, @junior grove. You may try to use an old code that you may have received or wait until tomorrow.

[buoyant summit]

One youtuber scam my money please help me he is selling bgmi id in YouTube

@thin halo

Hello anyone here

#questions

[drowsy jetty]

Okey, the last question
As i say earlier, if the current leader doesn't transfer the leadership by itself (the leader got a ban) it's not gonna be transferred automatically to other members who have the co-leader? Thank you for your patience ❤️

[cyan citrus]

Please refer to my this response again, @drowsy jetty.

[drowsy jetty]

I didn't get what i want to know but thanks
Good luck

[lone idol]

@cyan citrus how to ban teamers

I have reported multiple times teamers and the results is nothings

Nothing*

[cyan citrus]

You may report such players directly using the in-game report feature or reach out to the customer service in-game for further assistance, @lone idol. We unfortunately will not be able to help you with such reports through the community.

[lone idol]

I repeat I have reported multiple times anticompetitive players and the result is nothing. I contacted the customer service, reported them, exc. and PUBG do not really care about this

Like is frustrating losing AGAIST people that “cheat” to win

[cyan citrus]

Again, such reports cannot be handled through the community, @lone idol. All we can do is to suggest you to use the built-in report feature or reach out to the customer service.

[lone idol]

Okey thanks. Alr did that and also I dont think it will works. Thank you anyways 😔

[cyan citrus]

You are welcome!

[lone idol]

😊

[daring rover]

my accuont te ban why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @daring rover.

[grave lichen]

Please solution. I can't give popularity.

Plz help

@dire flame 🙃

Hello 😕

@cyan citrus 🫣

[storm flume]

Please contact the customer service for further assistance, @grave lichen. Refer to subpoint 5.4 in #faq for further information.

[balmy wolf]

Restart your game, if issue still persists then try a routine repair from login menu.

[south delta]

https://youtube.com/channel/UC4VnkortIGcyRm7y8xqy07w @lime juniper promoting hacks

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @south delta.

[wide orbit]

my pubg mobile account has been hacked and all my links are removed and i cant access to my account
and when i try to connect to my account it shows me new to make new account
558296763

[storm flume]

Please contact the customer service for further assistance, @wide orbit. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

My account was unjustly banned in season 18 due to the anti-bans you brought. I have reported this situation to you many times, I have requested in-game or via e-mail. You are not helping. My game account with 5880807404 Identity was banned and no one helped me. I have an unfair ban in my game account, did all my efforts go to waste, where is tencent, where is krafton, where is pubg mobile, you care about us guys, you are completely unfounded, I made so many requests, no one helps, this game is over

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[echo pagoda]

Hello, will the Tesla return in the next months in the game PUBG Mobile

[vagrant epoch]

I won this event with PUBG LATAM but they didn't gave me my rewards...it's a month and nothing they didn't give me an answer

[cyan citrus]

No information regarding this. You may provide your feedback about the game through the #996458713126797405 channel in compliance with the channel's guidelines.

[chilly spade]

As of now there are no official news related to this. however, you can give your suggestions by creating a post in #996458713126797405 in compliance with #735483472432594994 and keep and eye on #news.

[mortal apex]

Please refer to the subpoint 3.1 in #735483472432594994 for regional communities.

[lyric lake]

hello, who can help if the account was stolen

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised and stolen accounts, @lyric lake.

[lyric lake]

sorry I'm too stupid in this, can you give me a link to where I can address this problem

[cyan citrus]

You may refer to #faq sub point 2.8 and 5.4 for more information, @lyric lake.

[lyric lake]

@cyan citrus❤️

[verbal elk]

Uhh my phone Redmi Note 11 Pro I can't play FPS 90 and 120 but I have 120 hz

Can anyone help me sir

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @verbal elk.

[verbal elk]

Done

Ty

[cyan citrus]

You are welcome!

[verbal elk]

So then how I know if they accept or denied

Just ask

[cyan citrus]

We unfortunately will not be able to help you any further regarding this, @verbal elk. Your device may be supported in the future if it is capable to support the 90 FPS option in the game. You will need to wait patiently.

[verbal elk]

Oh okay it's kinda weird that phone was 120 Hz but I bet other people didn't get report or some sort about so yeah I will wait Ty for contact to me

[cyan citrus]

For more information, you may refer to the pinned messages of this channel. And, you are welcome!

[verbal elk]

But people wil like confused in 1 year ago fact

Okay Ty so much

[mighty socket]

RP 60 UC Voucher has been expired now ! How it was happened and this Voucher will expire after the season ends?!
I need a solution

[cyan citrus]

Do you have a screenshot of the voucher in your inventory, @mighty socket?

[mighty socket]

No , But you should know that In the beginning of the season I saw the voucher and it was continuing until the end of the season like usual !
And now the game compensated it for me without any reason
That's not reasonable!

I wanted to buy elite royale pass yesterday and I saw the voucher expired

[drifting grove]

Hi

Any one from.suppoet

Support

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @drifting grove. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

For the time-limited items, the remaining time is always mentioned on the items, @mighty socket. It is same for the vouchers. If you believe that this is a bug or if the voucher expired before that time span, you may reach out to the customer service in-game for further assistance.