questions

[cyan citrus]

It is not an issue, @balmy lark. The cool-down is there for everyone and you can only change your Gameplay Management settings once every month.

[balmy lark]

So your game play management system automatically off my account after 2 hours of

Playing

[cyan citrus]

Your gaming experience will be restricted, yes, @balmy lark.

[short jewel]

‌

[cyan citrus]

I have already responded to you here, @short jewel.

[balmy lark]

@cyan citrus

Why my gaming experience will be restricted

[cyan citrus]

Because you have selected the option that you are not 18 years old, @balmy lark.

[balmy lark]

By mistake

My linked platform accounts have my data of birth you can see it

[cyan citrus]

Not something we can help with, @balmy lark. Please refrain from repeatedly asking about the same thing after you have received an answer.

[balmy lark]

Ok thanks but i am not satisfied yet

[short jewel]

Iran is not there!

[balmy lark]

And we are the supporters of PUBG

[night cloak]

Hello Support Team, is it true that PUBG will change Afghanistan 🇦🇫 flag ?

[peak comet]

Why cant i download pubg mobile

[cyan citrus]

What is the issue you are facing when downloading the game, @peak comet?

[peak comet]

Idk why it doesnt download

[cyan citrus]

What is your country, @peak comet?

[peak comet]

uk

Ive played pubg before

It just doesnt let me download now

[cyan citrus]

To start with, please try to restart your device, @peak comet.

[peak comet]

Ok

I did

It loaded for longer but still cancelled

[cyan citrus]

Please try to reset your device network settings through Settings > General > Transfer or Reset iPhone/iPad > Reset > Reset Network Settings. Restart your device and try again, @peak comet.

[peak comet]

Didnt work

[storm flume]

Please do not use languages other than English, @wind shore. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Can you try to turn off the background app refresh and turn it on again?

[peak comet]

Yeah i did it and didnt effect anything

[wind shore]

Hello, I would like to speak with technical support

[peak comet]

@cyan citrus I tried resetting all settings but it did nothing also

[cyan citrus]

Can you try to install a smaller size application and check if you will face the same, @peak comet?

[cyan citrus]

Hello! How may we help you?

[wind shore]

My account was blocked for 10 years and I didn't break the rules But I have a problem with the account In the event of changing the color of the car, the game is separated from all the players in the fun gathering It was reported to me by them I have a video that shows the problem

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @wind shore.

[wind shore]

Please excuse me, I am late in replying I use google translator because I don't know English

My account was blocked for 10 years and I didn't break the rules But I have a problem with the account In the event of changing the color of the car, the game is separated from all the players in the fun gathering It was reported to me by them I have a video that shows the problem

Please excuse me, I am late in replying I use google translator because I don't know English

[peak comet]

Yea I can install any sized app

I just factory reset my iPhone and now PUBG is downloaded

[wooden briar]

Why this issue is coming ?

[storm flume]

Please contact the customer service for further assistance, @wooden briar. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Glad to hear that.

[cyan citrus]

Refer to the information provided in #faq sub point 2.12 and please refrain from repeatedly asking about suspended accounts in the community channel as this is not something we can help you with.

[livid flare]

Please help me

[storm flume]

Please contact the customer service for further assistance, @livid flare. Refer to subpoint 5.4 in #faq for further information.

[livid flare]

I have been speaking with customer service for three days and no one has responded yet

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @livid flare. Please wait patiently. We unfortunately will not be able to help you with purchase related issues through the community.

[livid flare]

I now want to buy uc

[cyan citrus]

Alternatively, you can try to make purchases through https://www.pubgmobile.com/pay. Regarding the in-game issue, please wait for the customer service to get back to you, @livid flare.

[indigo musk]

I'm a game publisher, my pubgmobile account was stolen. Twitter was connected and they changed their password and changed their connection, I bought twitter, but when I enter the game, it asks for verification. Since I am not logged in in the "Help" Tab, the "create request" button does not appear. I have broadcast records from months ago, I can prove that the account is mine. please help me get my account back 😦

@green agate @celest shadow

[storm flume]

Please contact the customer service for further assistance, @indigo musk. Refer to subpoint 5.4 in #faq for further information.

[indigo musk]

I can't access because the account is not connected

[opal shuttle]

hello, will I get UC banned if someone sent me UC on midas buy? I didn't want them to but obviously I can't stop them from sending it :(

[thick breach]

Hi I was wondering if anyone can advise me. My main account was hacked or scammed I should say. A fellow player invited me to a tournament and used my information to steal my account and is asking for google play cards for me to get it back. Any advice is appreciated.

[feral forge]

MidasBuy is the official website to purchase UC for PUBG MOBILE.

[feral forge]

Please be aware that you should never share your account credentials to anyone or any third-party websites. In this case, do you still have access to your game account?

[storm flume]

Please do not use languages other than English, @slate aurora. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[thick breach]

Sadly I don’t have access to the account anymore.

[feral forge]

You should first contact the respective social media support of your compromised login method in question that is linked to your game account in order to recover your access to it, this is the only option. Because if you do not have any access to your game account at all, there is nothing that the in-game customer service can do to assist you in any way.

[thick breach]

Thanks for taking the time to respond to my message. I have all my socials but no access to the PUBG account anymore so it’s gone.

[feral forge]

Why are you unable to access to your game account with your linked login methods?

[thick breach]

They unlinked all my socials and changed email as well. I have all my payment receipts for the account for the last 3 years but hasn’t been working out with the in game chat or emails I have sent.

[tired aurora]

How can i increase merit guys ?

[feral forge]

You can increase your merit by playing Classic mode matches. Merit recovery is related to time spent playing the game and in-match performance.

[feral forge]

But, they cannot unlink your login methods immediately, it takes 7 days for them to unlink your social media from the game account.

[tired aurora]

Can u explain more?

[thick breach]

I have been trying for a while to get the account back, so the time has past.

[feral forge]

You may refer to this:

[feral forge]

Unfortunately, there is nothing much that we can assist you here either. Please remember that you should always be vigilant, never fall for such scams.

[thick breach]

Thanks for taking the time to help me. In the future I know now.

[tired aurora]

Im 79, what should i do to increase it? I played TDM and solo, and it didn’t change!

[feral forge]

You can only play Unranked Classic to increase your merit. And it really depends on your time spent playing the game and in-match performance.

[tired aurora]

What time does it need to make it 80 ?

[feral forge]

We are unfortunately unable to answer you in this regard. As mentioned above it depends on your time spent playing the game and in-match performance.

[cold ore]

I had this a long time ago, and now I got it again in a special box, but it did not arrive!!

5881451032
South America
Samsung M31
WiFi
Egypt

[feral forge]

What is the special box that you are referring to, are you able to provide a screenshot?

[cold ore]

I opened it one at a time for 18 cu and didn't receive the reward!

[feral forge]

Have you checked your Dismantle interface?

[cold ore]

Yes, this screen after! @feral forge

[feral forge]

If you believe it is a bug, feel free to contact the in-game customer service or create a post in #996546243859853424.

[versed crescent]

whats the link to apply for pubgm vip?

or the content creator role

[feral forge]

You may refer to the role section in #735483472432594994.

[opaque trench]

Why not published status with photo?

[feral forge]

Could you please elaborate?

[opaque trench]

The publication of the status is only possible without a photo, xiaomi redmi 7a phone

[final pond]

Hi, I’ve been having this touch issue with my camera rotation, even when I’m sliding my finger to move the camera it doesn’t move. I turned of camera rotation while Ads and peaking and it started working properly again but it’s started being faulty again, I’ve also repaired my game and it still doesn’t work…

[cold ore]

What is wrong?!
@feral forge

[feral forge]

Can you please provide a video recording of the issue?

[feral forge]

Can you elaborate?

[feral forge]

Feel free to submit a report regarding this in #996546243859853424 in compliance with the channel pinned instructions.

[cold ore]

In content, yes; While the address was only four words !!

[feral forge]

Please send it in a file format that supports automatic playback in Discord.

[feral forge]

Have you tried to close it and re-upload again?

[cold ore]

Yes, it works, the problem is fixed!!

[feral forge]

Could you please try to perform a routine repair from the login menu of the game? If the issue persists, feel free to create a post in #996546243859853424 in compliance with the channel pinned instructions.

[glacial crane]

hello. The problem is that my friend transferred the data to another person without my knowledge, and I can’t do anything with the account

Is it possible to do something in this situation?

I can tell all the account details, and the card with which the payments were made.

id account:5838509896

[opaque trench]

It didn't help

[feral forge]

Feel free to create a post in #996546243859853424.

[feral forge]

What do you mean by transferred the data to another person?

[glacial crane]

Yes

without my consent

[feral forge]

I cannot understand what you mean by transferring the data to another person, do you mean by sharing your login information of your game account to an unauthorized person?

[glacial crane]

I mean, transferring data to another person

[feral forge]

Transfer game data to another person?

[glacial crane]

Yes

[feral forge]

That isn't possible.

Or do you mean transfer account data to another version of the game?

[glacial crane]

no. These games were transferred to another person, and he changed them

[feral forge]

Did you friend give your login information to that person to log into your game account?

[glacial crane]

Yes that's right.

[feral forge]

And that person changed the password of your login method so that you are unable to access to your game account now?

[glacial crane]

Yes it is

[feral forge]

Please be advised that every account is personal to the respective account holder and is prohibited from gifting, lending, trading, or otherwise permitting any other person to access or use other's account as that is against PUBG MOBILE's terms of service.

For now I suggest you to contact the social media support of your login methods in question to recover your access to your social media accounts. Then, use the Log out of all devices inside the game.

[balmy stream]

What am I gonna do with a false ban

[glacial basin]

Me too

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @balmy stream.

Please refer to subpoint(s) 2.12 in #faq for further information, @glacial basin.

[glacial crane]

does that mean you can't do anything now?

[feral forge]

We are unable to assist players with account related issues here on Discord, neither the in-game customer service can if you do not have any access to your game account at all.

[balmy stream]

@feral forge what do I need to do to get unbanned in metro royel

[night cloak]

Anyone having abnormalities with Apple pay? read this and was hoping its just me and not a server wide problem. Im going through customer service email and trying to resolve the issue.

I was hoping this wasn’t an abnormality and would like to bring light to this subject.

[balmy stream]

Can you help me or na@.Ṇadïa.🌴#7761

[feral forge]

You may refer to subpoint 2.12 in #faq for further information in this regard, and refrain from repeatedly asking questions related to account suspensions, as we are unable to assist with this matter through the community in any way.

[glacial crane]

And if my account is linked to VK, is it possible to do something?

VK tied to pubg

[feral forge]

Do you still have access to your VK account?

[glacial crane]

yes but can't log in

[feral forge]

Please be advised that we are unable to assist players with purchase and account related issues here on Discord, for such issues you should contact the in-game customer service for further assistance.

[feral forge]

Why are you unable to login?

[glacial crane]

Because he went through e-mail, and VK managed to untie it

[feral forge]

It is not possible to unlink a login method from a game account immediately, it will takes 7 days. When did this happen?

[glacial crane]

2 days ago

[feral forge]

It takes 7 days for the unlink process to be completed, so it is not possible that your VK account has already been unlinked from your game account. What happen when you try to login to your game account using VK?

[glacial crane]

I get an inscription that it is unknown I was logged in through an unknown device

[feral forge]

Could you please provide us a screenshot or video recording of when you try to access to your game account via VK?

[toxic torrent]

When bonus challenge will be available in Israel region??

[feral forge]

We do not have information in this regard.

[feral forge]

It appears that the person has linked a phone number to your game account, in this case you will need to contact the in-game customer service for further assistance in this regard.

[glacial crane]

How? Please tell me where to go

[feral forge]

You may refer to subpoint 5.4 in #faq for further instructions in this regard.

[glacial crane]

ok, but how do i describe the problem?

[feral forge]

Which is the login method that the person has access to?

[glacial crane]

email only

[feral forge]

Was the e-mail belongs to you?

[glacial crane]

Yes

[feral forge]

Have you tried to contact the e-mail support to recover your access to your e-mail address?

[glacial crane]

No

Should it be in the game itself or via email?

[feral forge]

The customer support of your e-mail address in question, whether it is Google mail, Outlook, Yahoo etc.

[glacial crane]

I did not tell him my main e-mail password. Only in-game

[feral forge]

You should try to contact the e-mail support first in order to recover your access to your e-mail address. At the same time, you can contact the in-game customer service and inform them that your game account has been compromised, you still have access to VK that is linked to your game account, the unauthorized person has linked a phone number to your game account and you want to request them to unlink it. In case you are unable to recover your access to your e-mail address, you can also request them to unlink the e-mail link from your game account too.

[feral forge]

Then, you should consider changing the password of your e-mail link in the game.

The steps to change the password are as follows:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[glacial crane]

Everything is fine with my mail.

[feral forge]

So you mean you still have access to your game account via both VK and e-mail link?

[glacial crane]

I already tried, the code comes to his number

I will try again

I changed my password

But can't get in

The confirmation code for me to come in comes to his number

[feral forge]

You can contact the in-game customer service to unlink both e-mail and phone number from your game account, @glacial crane.

[glacial crane]

I didn't find the chapter

[feral forge]

What do you mean?

[glacial crane]

I did not find the very information that you can untie the mail, and how.

[night cloak]

Is this email up to date? [e-mail]

[feral forge]

You may refer to subpoint 5.4 in #faq for further instructions in this regard on how to contact the in-game customer service.

[feral forge]

Yes.

[glacial crane]

I read it, but did not find where to click

[feral forge]

From the login menu, select the Help button from the top right corner.

[glacial crane]

sorry i can't find it

[glacial crane]

Ok

entered, then where to click?

[feral forge]

Tap Contact us.

[glacial crane]

this is?

[feral forge]

Yes.

[glacial crane]

And just start describing the problem?

But I dont know how.

How to explain it to them so that they understand the problem

[feral forge]

Just tell them the issue that you are facing, @glacial crane.

[night cloak]

Thanks for the help @feral forge 👍

[glacial crane]

I wrote to them, after all the explanation they throw off a message that they can’t find anywhere

What to do?

[balmy stream]

Help

Bro I didn't even use third party apps at all bro

@feral forge help

[glacial crane]

They gave me this link, but it doesn't work:https://tencentgames.helpshift.com/hc/ru/3-pubgm/faq/365-account-hack---linked-social-media-account-email-address-has-been-hacked/

[balmy stream]

Bro if u account got hacked they just gonna ban the account

@glacial crane

[glacial crane]

I understand

[balmy stream]

If u have the email you gonna need it

[glacial crane]

I'm trying to do something

[pine parcel]

Why is there endless loading in the pub?

Why is there endless loading in the pub?

[balmy stream]

Bro I got temp ban for something I didn't use

[glacial crane]

I have mail, but what's the point. He tied a phone number, and I can't do anything

[balmy stream]

What is it@glacial crane

[glacial crane]

?

[balmy stream]

The phone number they gave u

[glacial crane]

Not

I didn’t have a number linked. And so he logged into the account and linked the number, and I won’t do anything

[balmy stream]

Bro this game banned me for no reason bro I didn't use 3rd party apps

Ok well idk what to say besides you messed up big time @glacial crane

[feral forge]

Try to contact them again.

[storm flume]

Please refer to subpoint(s) @balmy stream in #faq for further information, 2.12.

Please refer to subpoint(s) 4.8 in #faq for further information, @pine parcel.

[glacial crane]

I tried, but all methods lead to the fact that you can only change the data in the account itself.

does not work

[balmy stream]

Guys one of the dudes I reported today got banned

He was Chinese

[feral forge]

You should consider changing your game language to English and contact a English speaking support agent.

[glacial crane]

will this help?

[balmy stream]

True @lament sail

[lament sail]

EVERY ONE USING PAID HACK IN PAKISTAN GAMELOOP EMULATOR NO BAN IF BAN PUBG M PAKISTAN DISCORD MODERATOR UNBAN THEIR ACCOUNT BECUASE THEY ARE HACK SELLER

NO MORE PUBG BECUASE EVERY ONE USING PAID HACK NO BAN AND UNBAN THEIR ACCOUNT EASILY

[balmy stream]

Bro this pubg is just a money grab bro

Pay to win game

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @lament sail. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @lament sail.

[hushed girder]

Hi beta Version Is Not Opening it's In Maintanence Mode ? 🤔

[azure mural]

Good day. help to return pubg account that was stolen. thank you

[storm flume]

Please contact the customer service for further assistance, @azure mural. Refer to subpoint 5.4 in #faq for further information.

[undone crown]

my account got banned for no reason for 10 year and my freind account just got unbanned yesterday now he get banned again after 4hours for 10 years please fix this issue of your security system

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @undone crown.

[feral forge]

Please do not mention the moderator role unless there is a server-related emergency, @undone crown.

[undone crown]

oh ok

but please help me

[glacial crane]

I threw all the data into the chat, and the last purchases on the account. Should he not answer me?

[feral forge]

The in-game customer service receive an enormous of requests daily, and it takes time to review all of them. Please wait patiently while they get back to your request.

[glacial crane]

ok, thanks. I just didn't know.

I hope it works.

[feral forge]

Yes, currently the beta version of the game is under maintenance.

Due to the technical issue, 2.2.0 Version Beta Test will be undergoing system maintenance from 07:00 on Aug 22th (UTC+0)

The server will be resumed after the maintenance is completed .

[unreal aspen]

How long take PUBG support to see my ticket submit about a hacker stole my account after 4 years the id was with me 😢😢

[feral forge]

If they have not responded to you in a reasonable time span, you may send them a message as a kind reminder.

[vernal frigate]

Excuse me may i ask? This person are moderator? He ask for help, but why on DM?

[silver hornet]

@lime juniper I have some YouTubers spreading hacking content please ban them
YouTube channel names : otra gaming, mafia2op gaming, Apex 4.0, tech Shakib official, tough londa.
They daily upload and delete videos

[feral forge]

No, this is a scammer. Please consider blocking the user and report to Discord.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @silver hornet.

[feral forge]

Do you have more screenshots of the conversation, @vernal frigate?

[silver hornet]

Reported but nothing happening

[vernal frigate]

Where channel i can reported?

[feral forge]

You can follow the real-time status of your report at https://bit.ly/3tXs2hQ. The reports are normally reviewed and processed in one batch, once a day.

[feral forge]

You may use #discord to report the user.

[vernal frigate]

Just like this

[cobalt oar]

Please block such person and report to #discord.
For more information check announcement in #735483472432594994

[vernal frigate]

Done to reported and block

[vernal frigate]

Done to post on #discord

[cobalt oar]

Good

[iron tendon]

My game keeps getting stuck on preparing resources it gets to 2.5 mb always and then gives the error ..I've tried reinstalling the emulator and game but it keeps happening..

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @iron tendon.

https://www.gameloop.com/.

[iron tendon]

I contacted with them and they sent me here.. i guess none can help.

[junior grove]

my uc disappeared

i had 125 uc and now i've got 47 and i didn't buy anything

<@&481161015728406538>

[storm flume]

Please contact the customer service for further assistance, @junior grove. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @knotty knot. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[odd scaffold]

Can anyone tell me reason of terminating my account

[glacial crane]

I'm still waiting for a response. But what are the chances that my account will be returned to me?

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @odd scaffold.

Please refer to subpoint(s) 5.5 in #faq for further information, @glacial crane.

[glacial crane]

I'm worried that the data will not have time to change before he unties my social network

[whole vault]

You can’t get it back. Like my account

[glacial crane]

why, I have mail and social network binding.

I have all the evidence that the account is mine.

[whole vault]

Me too bro I have Facebook and Link Email but Can’t not do anything

My Account Have So many Skin

[glacial crane]

Someone in the exact same situation told me he did it.

[whole vault]

You see ?

[glacial crane]

Similar

[whole vault]

I have Facebook and Link Email

[glacial crane]

My situation is worse

[whole vault]

But Can’t not do anything

[glacial crane]

I can't log into my account at all

[whole vault]

Me too

[glacial crane]

But once again I sent all the photos to support. Now I'm waiting for an answer

[whole vault]

Can’t not login Account

[glacial crane]

You should write to support

[whole vault]

I try but not work

[glacial crane]

You must have turned in too late.

He managed to untie Facebook

how many days have passed since you lost your account when you contacted support

[whole vault]

I lost 3 days now

[shadow wasp]

This is a scam!!

[tropic zinc]

does anyone know how to donate to korean pubg?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tropic zinc.

[tropic zinc]

how can i find the korea website?

[cyan citrus]

This is not something we can help you with as we only provide community support for global version of PUBG MOBILE, @tropic zinc. You may browse the internet for that.

[tropic zinc]

understand, thanks

[cyan citrus]

You are welcome!

[pliant plinth]

A friend was secretly using my account and he managed to drop my merit to 4 points, how do i fix

[past pilot]

My brother lost pubg mobile account because its connected to his deleted Facebook how he can restore his PUBG account ?

[balmy stream]

Some one help I was banned for third party apps that I don't even have

[steep pine]

You make purchase UC from third party of that's why you ban from metro royale not for normal classic match@balmy stream

[karmic oak]

Hello, what is this “PMWI Pre-Order crate” in the featured section of shop about? Is there a crate for PMWI or what I’m confused.

[empty pulsar]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @empty pulsar. Remember to read through #faq before asking questions in the support channels.

[empty pulsar]

I have facebook and google account linked to my pubg account

[stable mauve]

ive tried more than 20 times yesterday and the day before, and waited to see if the closed conversation will actually be followed up by an agent; but the closed conversations remain closed and i tried different answers to the FAQ under login issues but it all ends with it closing automatically

[pliant plinth]

How to get your merit up when you only have 4 merit

[cobalt oar]

it is because you requested to remove the Mobile Number while secondary verification was enabled in your account.

So now the servers are not finding any mobile number to sent the verification code

[empty pulsar]

Does it has any solution

[cobalt oar]

you need to contact customer support in game.

[empty pulsar]

Doesn't seen any option for this issue

[worthy cloud]

Good afternoon, I bought a redem code from a QIWI partner for midasbai, the provider did not provide we are going to the post office and does not get in touch there are payment receipts from the mmdasbai partner, no one answers anywhere. Please help me solve the problem .

[severe cosmos]

Any admins i am unable to receive secondary verification code help?

@cyan citrus

[storm flume]

Please contact the customer service for further assistance, @severe cosmos. Refer to subpoint 5.4 in #faq for further information.

[empty pulsar]

@cobalt oar any solution to my problem brother

[cobalt oar]

Please contact the customer service for further assistance, @empty pulsar . Refer to subpoint 5.4 in #faq for further information.

[empty pulsar]

Customer service does not have option for this problem

[old hamlet]

hey, how i turn off marking items when i hold them? it's kinda annoying

[whole pike]

Why does the device not support 90 frames called POCO F4 GT

[toxic briar]

Is there a list of the types of mobiles that will support 90 fps for the next update؟!

[whole pike]

Is there a list of the types of mobiles that will support 90 fps for the next update؟!

[toxic briar]

@feral forge ?!

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @toxic briar and @whole pike.

[broken pecan]

hello, I'm getting blocked already 2 times a day. I play on the device black shark 4. the reason for blocking is making changes to the gameplay. Can I be blocked due to shark space?

[toxic briar]

My devies poco F3 have snapdragon 870 I have entered the name of my phone through that link many times and we are now a whole year and the option of 90fps was not available and this is not fair because we have good phones.

[halcyon perch]

My identifier account (591701458) has been banned for 10 years, knowing that I did not commit any violation or was not aware of it, as my account was spent on large amounts of money as I am one of the content makers and its supporters. to you .

You can anyone help me.

You can anyone help me?

[rugged shale]

I forgot the email linked with the account, how can I unlink it

[formal canopy]

hello, I have a big problem, I can’t log into pubg mobail, due to the fact that my social network page was hacked and the pubg mobail bindings were changed, I played pubg mobile for about 2 years, it was tied to mail: lie4ka1998@ gmail.com and to the social network VKontakte, I did not provide my data to anyone
Id: 51015532473

[balmy stream]

@steep pine what is uc

[night cloak]

Customer support in game on vacation?

[balmy stream]

Ikr lol

[tribal skiff]

@cyan citrus The ranking has reset but im still unranked

Is there anything wrong?

My region is spain and so is my flag

Does it start counting the wins from now on and doesnt count the ones in the past? Im so confused

[oblique mango]

How do i change my region im stuck on Lithuania

[tribal skiff]

@oblique mango

its not available in europe ig

[oblique mango]

Onmg...

They need to add thet...

[tribal skiff]

go tell them then

[oblique mango]

Wth

So im stuck now?

[tribal skiff]

prolly

gues all the mods are offline so no answers

[oblique mango]

So every other continent can change exept eu woow

[tribal skiff]

prolly cuz of european union regulations

[oblique mango]

Jezzz so dumb

They should make it so what flag u use u rank there

[indigo musk]

I'm a game publisher, my pubgmobile account was stolen. Twitter was connected and they changed their password and changed their connection, I bought twitter, but when I enter the game, it asks for verification. Since I am not logged in in the "Help" Tab, the "create request" button does not appear. I have broadcast records from months ago, I can prove that the account is mine. please help me get my account back 😦

[storm flume]

Please contact the customer service for further assistance, @indigo musk. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Can i report someone for purposefully not reviving me? I was playing a quick match when i got knocked down and my teammate carried me into a house and waited until i died to get my loot

[fiery adder]

Hello my accaount need verifaction code but send limit exceded of day but not get mail because my mail spam rejected mail but i have added white list now can you reset my day send limit for [e-mail]

[barren lynx]

isn't that temporary email

[barren lynx]

Yup

[night cloak]

which option do i pick? I put "harming teammates" because there is no other option

[worthy venture]

Why does this happen? It's happened 3 times to me

[cyan citrus]

Griefing teammates would be appropriate option for such reports.

[cyan citrus]

You will unfortunately have to wait for daily limit to reset again.

[storm flume]

Please contact the customer service for further assistance, @tribal skiff. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

It is your own responsibility to safeguard your login information. The linked e-mail address and phone number can only be changed but not unlinked. For further assistance in this regard, you may reach out to the customer service in-game.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with account related issues.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @halcyon perch.

[cyan citrus]

Could you please elaborate?

[cyan citrus]

If you have already submitted the form, your only option is to wait patiently. This is unfortunately not something we can help you with.

[cyan citrus]

Please share a screenshot of the issue you are facing.

[fiery adder]

This bad new for me because i want play game now but i cant😞

[tribal skiff]

pretty sure that isnt meant for me

[cyan citrus]

It is, @tribal skiff.

[tribal skiff]

but im asking about something to do with regional rankings and subpoint 5.4 is about contacting in game support

Im just trying to ask about how it works not reporting anything

[charred zealot]

Bullet registration issue on iPhone XS Max. Any other has this problem and know how to fix?

[stiff glen]

Hello i need urgent help from an esports admin of tencent (proxima beta) regarding pubg mobile pro league. Thx

[green agate]

https://discord.gg/esportspubgm

@stiff glen You should ask that in their support channel located in their Discord server.

[indigo musk]

I'm a game publisher, my pubgmobile account was stolen. Twitter was connected and they changed their password and changed their connection, I bought twitter, but when I enter the game, it asks for verification. Since I am not logged in in the "Help" Tab, the "create request" button does not appear. I have broadcast records from months ago, I can prove that the account is mine. please help me get my account back 😦 @green agate

[green agate]

Unfortunately, our volunteer moderation team is not able to handle such reports. Please refer to the in-game Customer Service center for account-related issues.

[indigo musk]

It doesn't work in the in-game help section because there is no login, please help

[indigo musk]

In the in-game help section, it says you need to connect your account, and when I log in to my account, it asks for verification. Can't access help section

[green agate]

We are still unable to help with this manually since we are only volunteers.

[indigo musk]

So suggest me a solution. My account was stolen should I say forget it? I want to meet with the official

[green agate]

You can try their email but I highly doubt it will help due to the email only being there for specific issues. Your account's security is your own responsibility and our team is henceforth not responsible for any loss of data stemming from your own actions.

[indigo musk]

This cannot be the answer given by the huge pubg mobile.. Can you give me an e-mail address to indicate the situation?

[green agate]

[e-mail]

[indigo musk]

Thanks

[amber nest]

hello, my account was stolen, how do I get it back?

[storm flume]

Please contact the customer service for further assistance, @amber nest. Refer to subpoint 5.4 in #faq for further information.

[thick kindle]

Will pubg change the Afghanistan flag to the white one?

[empty pulsar]

Anyone know whats tha solution of this problem

[feral forge]

If there is any update regarding your case, it will be sent in the post. Thank you for your understanding.

[night cloak]

Why pubg mobile customer service is not responding to Iranian players? I really need their help about my account. But they are always blocking me

[feral forge]

If you are currently residing in a region/country that the game is currently unavailable or restricted in, the in-game customer service will not be able to assist you.

[night cloak]

For how long?

[night cloak]

The in game? I also tried to mail to the @[e-mail] but they blocked me to.

[feral forge]

We do not have information in this regard. Feel free to browse for more information about it on the Internet.

[zenith sorrel]

Hello, we replenished the game currency into the game through qiwi, the write-off happened, but the SMS with the activation key did not come to the mail, qiwi prompted me to contact the game directly. I can provide screenshots of write-offs and so on. Do you have anything to do with this?

[remote furnace]

Hi! How come i can only invite once in the vibe n drive calling all comrades? F

[storm flume]

Please contact the customer service for further assistance, @zenith sorrel. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Yes, you can only invite once.

[drowsy python]

How can I get the prime plus with Razer gold ??
I can buy UC with razer gold ???

[remote furnace]

So then how can i get thos extra tolens?

[drowsy python]

???

[feral forge]

If your region supports Razer Gold, you can use PayPal to top up your wallet on Razer Gold and then use it to purchase UC in https://pubgmobile.com/pay.

[feral forge]

You may ask other players to invite you.

[remote furnace]

Thanks for the info

[dense quest]

So I got quonquorer last season and every time I enter a lobby it does not do the entry for quonquorer it does it for crown. How do I change that

[feral forge]

You will have to change your Name Tag via your Profile Display.

[dense quest]

I did that already

[unreal aspen]

This hacker that he stolen my account after 4 years with me

[feral forge]

If you believe that it is an issue, feel free to create a post in #996546243859853424 in compliance with the channel pinned instructions. Remember to include a screenshot of your Tier from last season and a video recording of your Entry Emote now.

[dense quest]

Is there anything else I have to do, I have the frame, name tag and titan equip is there a thing to equip the entry effect

[celest shadow]

Entry effect only lasts for a season.

[simple nest]

Good morning, how many different events available in whole Pubg mobile ? As i know Arab countries has different events , Pakistan different, Indonesia and turkey same. Is there a place where can i see all events in all countries ? Im collecting popularity so i can ask my friends sends me . Please help me on that

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[dense quest]

Oh it only lasts one seasons, I did not know that and I guess that's the problem. I got quonquorer 3 seasons ago. But why does it do the crown effect if I'm only diamond 1 right now

I didn't get crown last season so it's weird

[celest shadow]

Is there a place where can i see all events in all countries
Unfortunately, no. You may use #activities or threads such as #976768987625041992 instead.

[loud haven]

Help ASAP

I have problem and a lot of player that face this problem and till now no response from pubg mobile,

We enter the game as squad from different countries but we are all same server but when we enter a game the ms/ping will be high for all cause not same country , so we cant play as friends together.

So please be serious to fix this issue, before you put new skins or doing new update ....

Thank you in advance and have a nice day

[celest shadow]

If you reached Crown tier last season, then its entry effect will be used in this season.

[dense quest]

That's the thing, I got ace dominator last season

[celest shadow]

Can you provide a video recording of the team up effect (when joining a team) and a screenshot of your CYCLE Stats?

[dense quest]

And another thing, every time I try to use Facebook to log in on my phone it says log in issue. I know the info is correct and it only seems to happen on my phone. What should I do

[feral forge]

Can you also please provide us a screenshot or video recording so that we can understand your issue better?

[feral forge]

When you start a match, it will connect you to the nearest server of the location that you are currently residing, but the server locations cannot cover everywhere, therefore, shorter distances from a server provide you with the lower ping and hence a better game-play, while further distance requires additional miles of optic cable for the data packets to traverse, thus higher ping.

And for your case, it does not really matter which server that you and other players have selected. When in match making, it will connect you to the nearest server that the leader is currently residing, and with other players who are currently in match making or players from further location to start a match as soon as possible. If all of the players from your team are residing in different countries, it is not possible for the game to connect to a server which all of the players from your team can get equally low ping. So unfortunately, there is nothing much that we can do about it.

[empty pulsar]

@feral forge any updates for my problem
Because in customer service i didnt get any option for this issue

I request to remove phone number while secondary verification in on
And this happens

[feral forge]

Is the phone number belongs to you?

[empty pulsar]

No phone number has been removed

Now i only have my Facebook and google accounts linked

[feral forge]

So, that phone number does not belongs to you, and you requested the in-game customer service to unlink it?

[empty pulsar]

Yes

I got my account recovered from scammee

[feral forge]

I understand the issue now. As mentioned before, if there is any update regarding your case, it will be sent to the post you created in #996546243859853424.

[empty pulsar]

Ok i really appreciate
But how much time will it take for updates

[night cloak]

does it usually take this long i have been waiting since 9th of august

[feral forge]

If they have not responded to you in a reasonable time span, you may send them a message as a kind reminder.

[night cloak]

alright will try that thanks👍🏼

Hi

Is there anyone who can help me

I think I got blocked by pubg customer service again. Even the discord version of customer service blocks me. Why?

[hushed girder]

Please fix the beta Version by this how we can test or record the Game ?

[sullen grail]

This is me again. I had to change my discord account because they blocked me

[drowsy python]

I mean buy prime plus with razer gold

[feral forge]

No, you cannot.

[feral forge]

Please refer to my previous responses. Also, there is no customer service on Discord.

[feral forge]

You can report bugs and issues within the game.

[sullen grail]

Tencent Customer Support#4958 so who is that?

[sullen grail]

I was chatting to this account

[feral forge]

That is a scammer. You may refer to the announcement in #735483472432594994.

[sullen grail]

Thnx

[sullen grail]

He blocked me

[sullen grail]

I think I have made a mistake I gave them my ld and nickname

[pseudo perch]

Hello, I got banned even though I didn't use cheats, can anyone help?

[feral forge]

If you provided them any of your login information you should consider changing the password and enable 2FA immediately.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @pseudo perch.

[sullen grail]

I can't

[sullen grail]

Just the nickname and ID If this information was valuable I could login myself but I can't

[pseudo perch]

Help me

[empty pulsar]

Its safe if you only gave him your character id and nickname

[feral forge]

Please refer to subpoint 2.12 in #faq, @pseudo perch.

[feral forge]

The only customer service is the one within the game, but as mentioned earlier, if you are currently residing in a country that the game is restricted or unavailable in, they will not be able to assist you.

[pseudo perch]

I got banned unfairly, is there no authority to help me here?

[empty pulsar]

Patience is the key

[feral forge]

Please read the subpoint 2.12 in #faq carefully and refrain from repeating questions related to account suspension here, @pseudo perch.

[wide dove]

Hi I wanna login in me account and it's say login fail

[brave tangle]

Can you only block people that are your friends?

[midnight epoch]

I have a device OPPO FIND X2 LITE and I get lag when I'm in the endzone with 20-30 people and I'm using HD resolution I use smooth and extreme I was wondering if I use low resolution will my game be smoother ?

[leaden stag]

Anyone know how to fix the event not open yet glitch

[wide dove]

@thin halo

[feral forge]

It will be sent later this month.

[feral forge]

Could you please provide us a screenshot?

[feral forge]

You can also block people from the chat feature in lobby.

[feral forge]

If your device becomes too hot, the game becomes choppy you can reduce and lower the settings.

[feral forge]

Can you provide us a video recording of your issue?

[leaden stag]

A whole Video recording for that?

I thought this issue is well know by now , since a lot of players been having it

Here , when i press on the event(the small green icon), it shows this message

[wide dove]

Ok

[leaden stag]

Here when i press on the events tab , i can only see this @feral forge

[wide dove]

@static sleet @feral forge

[storm flume]

Please do not use languages other than English, @wise flume. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

What is your device and the login method you are using?

[fringe coral]

yo i got a question i wanna know if old ultimate outfits can come back

[cyan citrus]

No information regarding this, @fringe coral.

[fringe coral]

unfortunate

[feral forge]

I have not noticed any other players reported this issue before. How long have you been facing this issue and where do you reside?

[lament sail]

wHY HACKERS ACCOUNT UNBAN on pubg mobile pakistan discord server

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @lament sail. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[lament sail]

OUR issue is why hacker ids unban from PUBM pakistan discord server

@thin halo OUR issue is why hacker ids unban from PUBM pakistan discord server

[empty pulsar]

Whats about my issue does it happen to anyone before

[feral forge]

Yes.

[clever crag]

hi, my account was banned even though I didn't use anything! Please review the ban ! ironhazk

Now another device, I got banned on that device, I played through the gameloop emulator, I got cheaters flying by car, I was banned, as always there were Arabs, I played with the official gameloop emulator, my ironhazk account flew away just like that, for nothing

[empty pulsar]

@feral forge so how do he recover his pubgm account

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @clever crag.

[feral forge]

We redirected the players to contact the in-game customer service.

[tacit zodiac]

Why was my account banned? Please review the account because I did not violate the rules of the game

@meager scarab

@static sleet

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @tacit zodiac.

[empty pulsar]

How can i contact with in-game customer service
I cannot login into my pubgm account

[feral forge]

You can contact them via the login menu of the game. The Help button locate on the top right corner.

[empty pulsar]

Yes i do but i dont have option for this type of issue

[leaden stag]

I had this issue since the day the event came out , then 3days later it worked and again now the same issue happenned . As to what regions , players and friends that faced the same issue including me are : Germany Morocco Australia UAE USA

[feral forge]

This can only means that the event is not available for these regions.

[night cloak]

yes but what do i choose in griefing teammates? Because they did not leave the match or malicious afk

[leaden stag]

That event is available for every region , i even had it and some people in the same region have it and it worked and i did missions and now its not working. Logic ?

[cyan citrus]

You may choose one of the available options or choose ''Other'' option and add more details through here:

[feral forge]

If you believe that it is a bug, feel free to submit a report regarding this in #996546243859853424.

[brave tangle]

ok thanks

[snow spade]

Hey ,Someone logged into my account and added his mobile number, and now I can't log in from Gmail , what should I do ?

[tender viper]

I want to speak with a customer of PUBG Mobile, it is very necessary.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tender viper. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service for further assistance, @snow spade. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

can help me

please

[empty pulsar]

Then how can i tell customer service about this issue

[night cloak]

24 hours ended, and it started again 24 hours

[tender viper]

I want to unblock this account

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @tender viper. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tender stream]

need help with a bug

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @tender viper.

[night cloak]

Thank you👍 I chose other option and described how they carried me into a house and waited until i died.

[cyan citrus]

You are welcome!

[tender stream]

@cyan citrus can you help me with somehting?

[cyan citrus]

What is it, @tender stream?

[tender stream]

i cannot add my mobile number

whenever i add it it says login with email but i am logged in with email

[storm flume]

Please contact the customer service for further assistance, @tender stream. Refer to subpoint 5.4 in #faq for further information.

[tender stream]

@cyan citrus already reached out to customer support they end the chat by giving normal information which i already tried

@here

any support person free?

[cursive copper]

Bug

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cursive copper. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[cyan citrus]

You can try to perform a routine repair of the game or reinstall the game through Play/App store. If the issue still persists, you will need to reach out to the customer service in-game for further assistance.

[tender stream]

already did it i watched all the youtube videos

@cyan citrus customer support ends the chat automatically what am i supposed to do

[cyan citrus]

We unfortunately will not be able to help you with such account related issues through the community, @tender stream.

[empty pulsar]

@feral forge are you there

[feral forge]

Yes?

[severe night]

Help please 🥺

[thick breach]

Is this real PUBG support or scam? I was told my friend could help me get my account back by verifying me.

[cyan citrus]

This is a scammer. Please block the user and report him to Discord Trust & Safety: https://dis.gd/report, @thick breach.

[thick breach]

Thank you

[cyan citrus]

You are welcome!

[empty pulsar]

As you said that we tell players to go in-game customer service
Or on the login page in the right upper corner icon named help to get help for this issue

And they get recoverd

I done that about 1000 times but didn't seen any option for this type of issue

So i requested you to tell me how i can recover my account

[lime schooner]

Hello, unfortunately, I lost my account because my phone burned and I don't have my Gmail and password

What can I do to get my account back?

[feral forge]

As mentioned before, if there is any update regarding your case, it will be sent in the post.

[feral forge]

If you do not have access to any of the login methods linked to your game account, the in-game customer service is unfortunately will not be able to assist you. You should consider contacting the Google support to recover your access to your Gmail account instead.

[empty pulsar]

Tell me from where i can contact with google support

[feral forge]

You can contact Google's support at https://support.google.com/.

[empty pulsar]

After how much time i will updates about my issue

[feral forge]

We have no information in this regard as we are not affiliated with the game or the in-game customer service. So we kindly ask for your patience in the meantime.

[lime schooner]

If I have the creation date of my account with the purchase invoice, can't PUBG support transfer my account to another Gmail account?

[feral forge]

The in-game customer service can only provide assistance to unlink login methods that are compromised or that you do not have access to. Transferring account to new login methods is simply not possible.

[crude aspen]

Are u Arabic?

[feral forge]

We only provide support in English here. How can we assist you, @crude aspen?

[crude aspen]

I know, ur name is Nadia , ur nationality is Arabic?

If I got banned without any reason, can you check it again?

In-game CS can't check good

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @crude aspen.

[crude aspen]

U was able to say that without this BOT

👍

[hidden thunder]

Hello, I've subscribed to the Prime Plus today but it hasn't been activated. Should I ask Apple to refund my money or PUBG will help me?

It's been an hour or so.

[storm flume]

Please contact the customer service for further assistance, @hidden thunder. Refer to subpoint 5.4 in #faq for further information.

[devout ginkgo]

@feral forge

[mellow scarab]

I want to talk to a PUBG Mobile customer, it's necessary

[neon mango]

@lime juniper can you send dm please important topic

[devout ginkgo]

Pubg is still asking me when I registered my account.i checked my achievements and i took the exact date.the achievement that says linked .but they say its not the one .its not like i have been using the same phone in 4 years

[glacial sparrow]

I want to talk to a PUBG Mobile customer, it's necessary

[mellow scarab]

Why was my account banned for not violating the rules?

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @mellow scarab.

We are unable to provide assistance if you do not ask a question or state a problem, @glacial sparrow. Remember to read through #faq before asking questions in the support channels.

[glacial sparrow]

my account got hack.. can you help me?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @glacial sparrow.

[neon mango]

@feral forge please help a anonymous profile sharing me phone number

@cyan citrus

[cyan citrus]

Where did it happen, @neon mango?

[neon mango]

Pubg mobile in public chat

[cyan citrus]

You may use the built-in report feature to report such violations or reach out to the customer service in-game for further assistance, @neon mango.

[neon mango]

I have very bad english please support turkish

[cyan citrus]

You may check the date of when you first approved your PUBG MOBILE application in the settings of the first linked social media account. Please be advised that it is up to you find the required information for the account that belongs to you and we will not be able to help you with that any further through the community.

[cyan citrus]

You can only use English language here. If you would like to seek assistance in your preferred language, you may refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[neon mango]

Thanks

[cyan citrus]

You are welcome, @neon mango!

[azure bone]

My fan ac got baned at level 36 he is very gareeb he cant afford another acc even he xannot play on new acc becuse he is very noob please help him

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @azure bone.

[coarse walrus]

i want to buy rp prime on iphone but the button is missing

[cyan citrus]

The Prime and Prime Plus subscriptions are only available on Android as it is a collaboration between PUBG MOBILE and Google Play. If you want to purchase this subscription, you can do it on an Android device, @coarse walrus.

[coarse walrus]

alright thanks

[cyan citrus]

You are welcome!

[mellow scarab]

can you help me

[cyan citrus]

How may we help you, @mellow scarab?

[mellow scarab]

I have thought that how can I get my account back?

This is my account I paid a lot for it please help me

[cyan citrus]

Please refer to #faq sub point 2.12 for more information and refrain from repeatedly asking questions regarding account suspensions as this is not something we can help with, @mellow scarab.

[mellow scarab]

Can you help me more

[cyan citrus]

No, @mellow scarab. As mentioned earlier, please refer to the information provided in #faq sub point 2.12.

[mellow scarab]

Thank you, Pubg, you are really the worst and failed game 👍

[devout ginkgo]

@cyan citrus check your inbox

[cyan citrus]

I already responded to you here, @devout ginkgo.

[safe pelican]

Hello, I accidentally got into a cheater's team by mistake and did not know that he was a cheater and I was banned for being on a team with him. I did not have any plugins and cheats, I realize that I should not have played with it. Please unban my account. ID:5115128292

[half vigil]

alliance

[devout ginkgo]

@cyan citrus that is the exact date but they keep saying no .in what order should i write it ?

[safe pelican]

Can you help me?

[devout ginkgo]

@cyan citrus where it says linked !

@cobalt oar how in settings?

[cyan citrus]

What is the the login method you are using, @devout ginkgo?

[devout ginkgo]

@cyan citrus apple iCloud?

[cyan citrus]

Sadly, I do not have any information regarding it, @devout ginkgo. You may need to contact Apple's customer service for further assistance.

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[cobalt oar]

@cyan citrus if you don't mind may i guide him?

[devout ginkgo]

@cobalt oar please do

[woven hinge]

Why was my account placed under the observation period even though I do not cheat and I did not meet with cheaters and did not commit any violation my id 514448891036

[cobalt oar]

Firstly Request Them to close this conversation.

Then Contact Again and Tell Them if your Email got hacked
Then Instead of Providing Exact Registration Date you select option Of Exact Linked Date.

If @cyan citrus allow me i will send some screenshots to guide.

[cyan citrus]

To contact the Google's customer service, you can do it through https://support.google.com/. To contact PUBG MOBIE's customer service, you can do it through inside the game. You may refer to #faq sub point 5.4 for further instructions on how to contact the customer service.

[woven hinge]

Why was my account placed under the observation period even though I do not cheat and I did not meet with cheaters and did not commit any violation my id 514448891036

need help

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance, @woven hinge.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[woven hinge]

didnt help me

I am oppressed

I play normally and get killed I'm not a professional

My evaluation of the crown is not in Conqueror

[wide dove]

Me device is Redmi note 9 and me login method is google play

[woven hinge]

I always get killed by Hakat and accept this defeat even though it's not fair and now why am I being observed

[cobalt oar]

Sir, the system put only those accounts understand observation, where you gets multiple reports and if system detect illegal behaviour.

You need to wait until the observation period ends.
There is nothing discord support can do about it.
Hopefully you understand

[devout ginkgo]

@cobalt oar Thanks for the information,this guy needs to get a role @cyan citrus ! He has explained the mistake i made !

[next reef]

tf is wrong with the game

Came back after 4 months game is in a bigger mess than ever

The first 3 ranked matches i ofc faced cheaters

Tried unranked with friends because of the sh¡t tier restrictions and guess what more cheaters what a surprise

Tried arena guess what kids aimbotting and wallhacking dealing massive amount of damage and hitting impossible shots

They dont even hide it anymore lmfao they just blatantly cheat and dont care

And what yall doing promote bs anticheat statistics and continue to milk players

[cobalt oar]

@next reef
you can report cheaters in game.

that is an effective way.

[rich tartan]

#questions hello. I decided to play again, but my facebook account was blocked after hacking and it was banned forever and they refuse to help me. I've been playing pubg since the first season and invested a lot of money there. What to do?

[half vigil]

alliance

[cyan citrus]

If Facebook was the only login method to access your PUBG MOBILE account, you will first need to recover access to your Facebook account by reaching out to the respective customer service: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game.

[cyan citrus]

Please report such inequitable behavior directly through the built-in report feature or reach out to the customer service in-game for further assistance.

[frank aurora]

hey plzz help me

[late cloak]

Hello my account was hacked please help me my name is ATS乛itachi赢 or ID 51536451102

[frank aurora]

i didt receive verification code on my phone number

[storm flume]

Please contact the customer service for further assistance, @frank aurora and @late cloak. Refer to subpoint 5.4 in #faq for further information.

[rich tartan]

@cyan citrus facebook gives me some time to appeal and I missed it. I think there was still a link to the apple id, but I'm playing on android now and I don't have the opportunity to try to log in. I found payment receipts in the mail and I can verify that it's me.

[cyan citrus]

In that case, you will need to have access to an Apple device and link your account to a different login method, @rich tartan. Should you require further assistance with this, please feel free to reach out to the customer service in-game.

[wide dove]

@cyan citrus

@static sleet

[hexed lion]

Help me

Plz

Wat thes

5175509643 my i.d

Hello

[neon mango]

@cyan citrus turkey moderator not help me please help

[cobalt oar]

@hexed lion it is because you requested to remove the Mobile Number while secondary verification was enabled

@neon mango state tour query

[neon mango]

?

[cobalt oar]

Ask your question to get help

[devout ginkgo]

@cobalt oar this guy has really helped me ,i have my problem solved .thanks so much! @cyan citrus he deserves a role

[neon mango]

Are you kidding me?

[cobalt oar]

nope

[static sleet]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[neon mango]

I already asked my question

[cobalt oar]

you can report that person via in-game

[neon mango]

i'm going to the police tomorrow and i wonder if tencent games will share that person's information

Is it real?

[cobalt oar]

@neon mango
Tencent will not share any information with anyone because the data stored is fully encrypted and privacy of users is priority of the Company.

[cobalt oar]

He is a scammer. Block such persons and report to Discord.
For further information check announcement in #735483472432594994 .

[neon mango]

there is a crime situation here, can't you share that too?

[neon mango]

He blocked me JDLDKDNDKDLSKJS

[cobalt oar]

@neon mango
@static sleet can assist you better.
Because While Moderator is online we are not allowed to provide any assistance.

Thanks
You can continue with @static sleet

[neon mango]

Thanks dude

[cobalt oar]

@static sleet Please explain @neon mango what steps should he follow if someone is sharing his mobile number Publically via Game.

[storm flume]

Please do not use languages other than English, @reef thicket. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[feral forge]

I believe you have already been responded to earlier, you may refer to that message instead, @neon mango. You may also consider to contact the in-game customer service for further assistance in this regard as we are unable to assist players with in-game and account related issues here on Discord.

[neon mango]

Thanks

[bitter magnet]

My account got hacked and in-game support doesn't help me

[zinc phoenix]

Hello, I'm a player on the turkey server, the administrators here are irrelevant, so I'm sending you a message. Someone has linked my phone number to my account and marked my device as insecure.

[rocky valley]

Help

I am the winner of lagage

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues, you may refer to subpoint 5.4 in #faq for instructions on how to contact them, @zinc phoenix and @bitter magnet.

[feral forge]

Can you elaborate or provide us a screenshot please?

[bitter magnet]

Ok thanks

[night cloak]

Hi so my acc got banned a while ago and it somehow says to me that its now unlocked and i can play but when i try to login its still banned should i send a video

[cyan citrus]

If there is dialog box when trying to log into your account that indicates that your account is suspended and if you are unable to log in, it means that the account is suspended, @night cloak. Please refer to #faq sub point 2.12 for more information.

[night cloak]

Ok i know but it says that my acc is unbanned and i can play?

Your account status turns out normal, you can log in and play as it should be. If you encounter any log-in issues, please click the button below for the solutions.

[cyan citrus]

You should focus on the dialog box, @night cloak. Please refer to the #faq sub point 2.12 for more information and refrain from asking questions about account suspensions in community channel as this is not something we can help you with.

[night cloak]

Do you mean with the dialog box the bann massage

[cyan citrus]

Correct, @night cloak.

[night cloak]

Ahm ok thank you ):

[cyan citrus]

You are welcome!

[night cloak]

There are some rewards for OG players?

[cyan citrus]

Could you please elaborate, @night cloak?

[night cloak]

I mean top old players who started game very early,they should have some rewards like tittles or items.

[cyan citrus]

You may provide your feedback about the game through the #996458713126797405 channel in compliance with the channel's guidelines, @night cloak.

[night cloak]

There aren’t any titles

For early players

[cold ore]

Who are reviewing the bugs related to the beta version, which I sent in the reporting section within the beta version?!

[cold ore]

@feral forge @cyan citrus

[quiet karma]

Already login with number but can't add email please help

@cyan citrus

@celest shadow

[storm flume]

Please contact the customer service for further assistance, @quiet karma. Refer to subpoint 5.4 in #faq for further information.

[valid parrot]

Wtf is this?

[warped sequoia]

How can I fix this Please help me i am facing this glitch in every TDM
<@&481161015728406538>

[fluid thunder]

Please unban my id 5349006343 without any reason you ban my id I always play solo vs squad i did,nt even play in squad then how can be i banned for teaming up with cheaters you can check my carrer results chracter id 5349006343 Please unban my id i have 4 years of hardwork Please...

Please unban my id 5349006343 without any reason you ban my id I always play solo vs squad i did,nt even play in squad then how can be i banned for teaming up with cheaters you can check my carrer results chracter id 5349006343 Please unban my id i have 4 years of hardwork Please i did,nt break the rules

Please help me

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @warped sequoia. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

Please refer to subpoint(s) 2.12 in #faq for further information, @fluid thunder.

[storm flume]

Please contact the customer service for further assistance, @jovial sedge. Refer to subpoint 5.4 in #faq for further information.

[fluid thunder]

dont give him password and gmail he is hacker

[reef shale]

Pretty sure that's not even real acc also you should had read #735483472432594994

[feral forge]

Yes. The only customer service that can assist players with account related issues is within the game. You may refer to the announcement in #735483472432594994.

[fluid thunder]

thanks @.Nadia

[glad bronze]

why i cannot login with discord anymore?

[cobalt oar]

or you can try rotuine repair

[feral forge]

The Discord login method is only available if you download the game from the official website: http://www.pubgmobile.com/.

[vapid lagoon]

@Error 403 please private contact discord ,I have something serious to report

[neon stirrup]

My region option is not show

[cobalt oar]

@vapid lagoon
You can ask your questions here to get an appropriate answer.

[cobalt oar]

Region change option is not available for the account registered in a country falls under EEA,.
so if you have selected your region any European country you won't be able to change it. @neon stirrup

[feral forge]

We do not have information regarding this as we are just volunteers to moderate this Discord server and we are not affiliated with them.

[feral forge]

Feel free to submit a report regarding the issue using #996546243859853424.

[covert dew]

Anyone know if this lucky medal expires. What would happen?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @vapid lagoon.

[feral forge]

The Lucky Medal card will be automatically converted into 1500 Lucky Vouchers and it can be used in further sports car events.

[covert dew]

Thank you for the answer!

[meager edge]

helo my name is
『جزآرツ』
the game has been bannded with out warming cause and i have not violated the terms and conditions of the game and i hope that my account will returned and solve the problem.
this is my account ID 51017395176

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @meager edge.

[keen stump]

How do I delete my account while I'm outside the European region?

[night cloak]

Need help

@static sleet

[static sleet]

How can I help you, @night cloak?

[night cloak]

Can I get colour codes of all roles @static sleet

Provide me colour codes

😃

[static sleet]

Please make an inquiry in #discord.

[night cloak]

Oky

[keen stump]

@static sleet

[static sleet]

Is the option to delete the account available to you?

[keen stump]

No

[storm flume]

Please contact the customer service for further assistance, @keen stump. Refer to subpoint 5.4 in #faq for further information.

[lunar pine]

Hello pubg team, I’m just wake up today earlier and I started to play a game warhouse to warm up ..Then I got banned without do anything.. the system said I didn’t break the rules or I used anything wrong,, I’m pretty sure there is something wrong happend like random ban wave so I got banned with no reason I’m playing for.4 years this game so I’ve never try to violate the rules , I hope you guys help me out ASAP .. thank you

My pubg ID: 5285509208

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @lunar pine.

[lament hazel]

When I try to register to my account, all the links take me to a Hadid account. I don't know where the problem is. I need help

[river pivot]

my id :5260234936 but iam not play with hack

[river pivot]

@static sleet

back my accont

[feral forge]

Which is the login method that you are using?

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @river pivot.

[lament hazel]

All links are Facebook and Twitter and a third link and phone number

[river pivot]

help me

[feral forge]

Please refer subpoint 2.12 in #faq and refrain from repeating questions related to account suspension here.

[feral forge]

You mean you have already tried to access to your game account with all these login methods all of these methods lead you to a new account?

[river pivot]

i cant know any thing

[pseudo geode]

How to unfollow ur message in my dc i want to stop getting message in my dc <@&481161015728406538>

<@&481161015728406538>

[lament hazel]

That's right

[green agate]

You can simply go to the channel and press Unfollow.

[pseudo geode]

Where

[green agate]

#news

[feral forge]

Please make sure that you are using the correct social media account to login.

[lament hazel]

100% sure

[pseudo geode]

Didn't show unfollow message

[green agate]

What exactly are you following? Discord announcements?

[static sleet]

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date, @river pivot.

[pseudo geode]

Announcement

[feral forge]

Could you please check if any of your login methods has been compromised by an unauthorized person?

[green agate]

Server Settings > Webhooks > Remove the PUBG MOBILE logo

[lament hazel]

No one can log into the account except with a verification code from my phone

[lament hazel]

.

[cobalt oar]

@lament hazel
Do you have purchase receipts?

[feral forge]

When was the last time you access to your game account, @lament hazel?

[cobalt oar]

@lament hazel
You have bought the account from someone.
And there might be possibility that the first owner has recovered the account.

[coarse summit]

Dear developers, I did not use cheats, an error occurred, please reconsider the ban

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @coarse summit.

Please do not use languages other than English, @lament hazel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[acoustic raptor]

i cannot login to my account because someone has put a phone number verification on it

[lament hazel]

So is there a solution?

[lament hazel]

The day before yesterday

[cobalt oar]

No. Trading and sharing of PUBG MOBILE account is against the Terms of Service.

[last flax]

my pubg id got hacked today. what should i do now??

[feral forge]

Please be advised that buying, selling or trading of PUBG MOBILE game accounts are against the terms of service. You should create your own game account to play the game instead.

[storm flume]

Please contact the customer service for further assistance, @acoustic raptor and @last flax. Refer to subpoint 5.4 in #faq for further information.

[frigid walrus]

My account hacked. I can't go into account. What i must do?

:(

[storm flume]

Please contact the customer service for further assistance, @frigid walrus. Refer to subpoint 5.4 in #faq for further information.

[tidal shuttle]

hello I have a problem my account was banned and I want to help me not to be banned

bad phase is that I do not know id any name of the account

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @tidal shuttle.

[acoustic raptor]

hello

why did u guys scam my account

this is fake

these r scammers

[feral forge]

Can you elaborate, @acoustic raptor?

[acoustic raptor]

someone named tencent support dm me

and said that it was being verified

and he says he stole my account

is this even an official pubg diacord

[cobalt oar]

He is scammer

you should block him and report to Discord

[acoustic raptor]

bro but hehas already scammed ut

i cant login to my account

it says secondary verification

[cobalt oar]

Please contact customer support ASAP

[acoustic raptor]

what is the email

or discord or anything

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues. You may refer to the announcement in #735483472432594994, @jovial sedge and @acoustic raptor.

[storm flume]

Please contact the customer service for further assistance, @acoustic raptor. Refer to subpoint 5.4 in #faq for further information.

[cobalt oar]

@acoustic raptor @jovial sedge

It is already mentioned in #735483472432594994 Clearly that Tencent Never message you privately and asks for any login information.

[storm flume]

Please contact the customer service for further assistance, @jovial sedge. Refer to subpoint 5.4 in #faq for further information.

[river pivot]

How can i wait it 10 years

[acoustic raptor]

how do i recover my account now

i have tested customer support in pubg

[feral forge]

Please contact the in-game customer service for further assistance in this regard, as only they can assist players with account related issues. You may refer to subpoint 5.4 in #faq for further instructions.

[acoustic raptor]

and they havemy replied

have not*

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @acoustic raptor.

[acoustic raptor]

i never even gave him any login info how the hell did he do that then

[feral forge]

Your account was compromised before they contacted you, right?

[acoustic raptor]

there were even messages here about that someone will talk to me in personal chat

[acoustic raptor]

no my account was alright

he somehow put phone number verification on it

[narrow linden]

anyone who can talk in uedu with me plz help

[acoustic raptor]

and now i cannot logib

[storm flume]

Please do not use languages other than English, @narrow linden. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[feral forge]

So what was the reason that they approached you?

[acoustic raptor]

this morning i tried to login and it had a verification on it

i messed here and someone replied about personal chat

*messeged

[narrow linden]

can anyone help me ?

[feral forge]

The verification was there before you they contacted you, right?

[acoustic raptor]

yes

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @narrow linden. Remember to read through #faq before asking questions in the support channels.

[acoustic raptor]

somehow my account info was compromised

and nobody in vustomer support is replying

it was a mythic fashion acc

i had spent so much onit

what is the customer support pubg email address

[feral forge]

So, this can only means that they are not the one who compromised your account. You should contact the in-game customer service for further assistance in this regard.

[acoustic raptor]

i have but nobody is replying

[feral forge]

There is no e-mail address for the customer service.

[feral forge]

The in-game customer service receive an enormous of requests daily, and it takes time to review all of them. Please wait patiently while they get back to your request.

[frigid walrus]

I wanna block my account because it's will be hacked

[storm flume]

Please contact the customer service for further assistance, @frigid walrus. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Please do not do it again, @jovial sedge.

Only the in-game customer service can assist players with account related issues, you may refer to subpoint 5.4 in #faq for further instructions.

[void swan]

Hello, my friend can't give me a car, an error pops up, please help

[feral forge]

Can you provide a screenshot of the error?

[round cypress]

I can't login with pubg mobile and I need your help

[feral forge]

Please elaborate the issue that you are facing or include a screenshot of it.

[round cypress]

Okey

[storm flume]

Please contact the customer service for further assistance, @void swan. Refer to subpoint 5.4 in #faq for further information.

[void swan]

a friend had it written to play 40 matches and he will be able to give cars, he played more and now the same error is coming out, but it says play 0 matches out of 0

[feral forge]

What is the level of your friend's account?

[void swan]

I can't add to the support in the game there are constantly delusional items and as a result I am redirected to the main menu

[storm flume]

Please contact the customer service for further assistance, @round cypress. Refer to subpoint 5.4 in #faq for further information.

[void swan]

my friend has a very high level, he is the top 66 in the world in popularity

[feral forge]

If you believe that it is a bug, feel free to create a post in #996546243859853424 in compliance with the channel's instructions or contact the in-game customer service.

[round cypress]

@feral forge

[toxic isle]

where uc

[storm flume]

Please contact the customer service for further assistance, @round cypress. Refer to subpoint 5.4 in #faq for further information.

[chilly peak]

My server was changed by mistake Please help me ASAP because I can't play well due to high ping Player ID 5616786640

[round cypress]

No I put it myself and that number is my old phone number so I don't have access to that number

but if something like that happened, how can i get my account back??

[storm flume]

Please contact the customer service for further assistance, @round cypress. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

You will need to wait for the cooldown to end before you can change your server again, please be careful next time.

[round cypress]

how do i control it?

[cobalt oar]

#faq subpoint 5.4

[chilly peak]

My server was changed by mistake Please help me ASAP because I can't play well due to high ping Player ID 5616786640

[round cypress]

Where's there?

[cobalt oar]

you need ro wait for the cooldown period

[storm flume]

Please do not use languages other than English, @round cypress. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[round cypress]

where are the settings

[feral forge]

You have already been responded to, please refer to the previous messages and refrain from spamming, @chilly peak.

[round cypress]

where is it here?

[chilly peak]

My account has been stolen and my account was stolen from my server and I was able to get the account back and I can't play in the new server I hope someone can help me

[round cypress]

it says so you can understand better, I made the language in English for XP

[feral forge]

It is players' own responsibility to secure their login methods and game account. You will unfortunately have to wait for the cooldown to end before you can change your server again, there is no other way.

[chilly peak]

I can't get into the game because of the server in the emulator

[cobalt oar]

the code has been sent to the registered number.
simply put the code in and login

[round cypress]

my brother is not in those numbers, I don't use that number anymore

[storm flume]

Please do not use languages other than English, @void swan. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[feral forge]

This is not something that we or the in-game customer service can assist you.

[void swan]

I found out many people can't even send pp to friends

[chilly peak]

Can someone help me?

[void swan]

What to do help, I can't contact the support

[feral forge]

As mentioned earlier, if you believe that it is an issue, feel free to create a post in #996546243859853424 or contact the in-game customer service.

[frigid walrus]

...

[feral forge]

There is no one that can assist you with this issue, because your only option is to wait for the cooldown to end.

[frigid walrus]

Help me pls, my account has been stoled

[chilly peak]

I won't play the game for 60 days because of this problem

[storm flume]

Please contact the customer service for further assistance, @frigid walrus. Refer to subpoint 5.4 in #faq for further information.

[void swan]

help me step by step how to add to the support in the game, because I am thrown into different tabs and as a result I am sent to the initial stage

[feral forge]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[chilly peak]

The game is getting worse

[frigid walrus]

Please, i really need help. I spent in my account too much money. I want get back my account

[feral forge]

Feel free to provide your feedback and suggestions regarding the game in #996458713126797405, @chilly peak.

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues, we are unable to assist you with such regards here on Discord.

[chilly peak]

I will never play the game and I will make my fans delete my game about 100thousand followers

[feral forge]

As per the terms of service of PUBG MOBILE, every player is acknowledged and accepted upon their account creation, that the owner is solely responsible for securing their account. If any changes was made within the account, whether it was by the owner or someone else, there is absolutely nothing that we can do to assist you in this regard. So, your only option is to wait for the cooldown to end.

[empty olive]

Wait 60 days 🥲

[empty olive]

No one can help you, I have the same issue. 16 days left to go 🥵

[chilly peak]

I will not be able to download videos for my fans for 60 days and I will make them delete the PUBG game and I will also delete it and I will make them rate the one star game in the Play and Apple Store

[empty olive]

Make another account and you can play on your region!

[chilly peak]

No, I will not create an account. I only play in my account. If you do not return my server, I will tell my fans to rate the game 1 star.

[cyan citrus]

As you have already been answered, please refrain from instigating unnecessary arguments in the support channel and move to #chat should you want to discuss this further, @chilly peak.

[foggy wren]

hello guys

[cyan citrus]

Hello! How may we help you, @foggy wren?

[foggy wren]

my account has been banned and I did not commit any violation. Please review my account. I am sure I did not add any files or tampering with the system or any method of cheating. Please review my account. This is the account ID (5402765754) I sent a message to the support in the game, but I did not receive a response. Please look again

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @foggy wren.

[foggy wren]

can help me?

i play snice 4 years

[cyan citrus]

Please refer to the information provided in #faq sub point 2.12 and please refrain from repeatedly asking questions related to account suspensions as this is not something we can help you with, @foggy wren.

[storm flume]

Please do not use languages other than English, @modern grail. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fluid thunder]

without any reason you guys banned me i have 4 years of hardwork i always play solo vs squad then how can be i banned for teaming up with cheaters i think there is a bug many of my friends has banned for same reason please help i am struglling for 1 month to do Conqueror i am on ace Please unban me my chracter id 5349006343 i am banned for 7 days but my all rank goes bronze please help me this is very frustating for a loyal player

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @fluid thunder.

[frigid walrus]

Please can someone help me? Someone linked someone else's phone number for my account and i can't go into my account.

[storm flume]

Please contact the customer service for further assistance, @frigid walrus. Refer to subpoint 5.4 in #faq for further information.

[next sun]

Bölge değiştiremiyorum

[storm flume]

Please do not use languages other than English, @next sun. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[next sun]

I can't change region, can you help me?

Please 🙏

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent, @next sun.

[next sun]

I live in Turkey, I can't receive events

Germany events available

😔😔😔

I want to do Turkey

Please

Help me

[frigid walrus]

Help me please. I wanna get back my account. 😦

[foggy wren]

I played the game 4 years ago and spent all my money on PUBG and in the end my account was banned for 10 years, why?
I don't use any cheating software and I don't break any game laws and my computer is protected and all shipping is through midasbuy, no one uses my account only me, and I update the gameloop emulator immediately upon noticing that there is an update and I don't play with cheats.
My account took 7 days of ban after 10 hours, it was renewed for 10 years. this is not fair . I respect the integrity of the game and I respect the rules .. but this ban is not fair
Please review the system and the account and retrieve my account again and reduce the penalty.
All shots and the last game are recorded by me.
And my YouTube channel has all the videos. Check it out YOUTUBE : MRZ
Thank you pubg mobile support team
ID : 5402765754

[next sun]

is there anyone who can help me

[cyan citrus]

You have already been answered here, @foggy wren. Please refrain from repeatedly asking questions related to account suspensions.

[frigid walrus]

I need help. Someone stole my account. 😦

[cyan citrus]

As mentioned earlier, the option to change your region is not available for the accounts registered in European continent. Therefore, you will not be able to change your region.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised and stolen accounts.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @foggy wren.

[frigid walrus]

I gave access to my account to another player. I recognize my mistake and want my account to be blocked.

Is here id. 51214080677

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues, we are unable to assist you with such regards here on Discord.

Remember that every account is personal to the respective account holder and is prohibited from gifting, lending, trading, or otherwise permitting any other person to access or use other's account as that is against PUBG MOBILE's terms of service.

[storm flume]

Please do not use languages other than English, @restive hinge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quartz scaffold]

What is an acting leader knowing that the main leader account is me and is subject to a 90 day ban

[cyan citrus]

Acting leader is someone who acts as a leader (but does not own the clan). If the previous leader becomes active again, that leader will replace the acting leader, @quartz scaffold.

[quartz scaffold]

Is it possible to remove the leader from his position or give the acting leader to any other member?

[cyan citrus]

As stated in the clan rules: If a clan leader doesn't log in to the game for 30 days, an active clan member can apply to become the acting leader, @quartz scaffold.

[quartz scaffold]

Thank you for your help

[cyan citrus]

You are welcome!

[honest brook]

hi

[cobalt oar]

hello sir.

[honest brook]

hi im youtuber instagramer and streamer
im playing with my fan in my live stream every days
but yesterday im in live in twitch and youtube and my accaount baned 30 days for playing with cheater
one player in my fan squad cheater and im dont know this.
why my account ban for 30 days. im streamer and youtuber and im playing with my fan in live stream. my youtube and twitch and instagram and game name is Adelkurdo

why mu accound baned for 30 days. please help tu back my account.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @honest brook.

[worn edge]

Hello , I want to change my country, i just want to know which region if i change will have rename Id card event , or which region have better Events/rewards ? Thanks

[cyan citrus]

You cannot change your country/region setting to somewhere where you are not physically located, @worn edge.

[worn edge]

But My friends are changing via VPN connection!

[cyan citrus]

VPN usage is not recommended and it may put your account at risk of getting suspended, @worn edge.

[worn edge]

Ok for now let me know my above question

[worn edge]

?

[cyan citrus]

As mentioned earlier, you cannot change your country/region setting to somewhere you are not physically located, @worn edge. Certain items and events will only be available to certain regions and there is nothing as best region in this regard.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @honest brook. Remember to read through #faq before asking questions in the support channels.

[honest brook]

my avvount baned for 30 days with play cheaters. im streamer and youtuber and play with my fans. please help

[cyan citrus]

Please refer to the information provided in #faq sub point 2.12 and refrain from repeatedly asking questions related to account suspensions as this is not something we can help you with, @honest brook.

[fluid thunder]

i did,nt break the rules