questions

[feral forge]

Please be advised that participating in such activities may lead to a suspension from the Metro Royale game mode.

[autumn kiln]

The T-shirt is not in the inventory

[unborn mica]

I got banned and I wasn’t cheating, is there anyway to request an official review into my account specifics, I don’t understand how this can happen. I’m sure I will pass any inspection or deep dive into my account, please help

[plain latch]

To all users, there is no support here, they all need the only support through the game application

[feral forge]

It will be available on September 16, you will receive via your in-game mail.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @unborn mica.

[autumn kiln]

But already on August 19

[feral forge]

Please refrain from spamming, @plain latch.

[unborn mica]

Thank you

[plain latch]

He stole my Twitter account

[autumn kiln]

I completed this event, but the reward for which I passed this event did not come

[feral forge]

My apologies, it should be September 16.

You may refer to this, @autumn kiln:

#1007692075736776914 message

[autumn kiln]

Should I receive the award on September 16??

[feral forge]

Only the in-game customer service can assist players with account related issues.

Please be advised that you should not answer any messages that is sent to you privately regarding your account, especially if they use any excuses to ask for your login credentials or other information. Please keep in mind that no one from the support team, whether the customer service or the moderators of this Discord server, will ask you for these information.

[feral forge]

Yes.

[plain latch]

Only the in-game customer service can assist players with account related issues.

Please be advised that you should not answer any messages that is sent to you privately regarding your account, especially if they use any excuses to ask for your login credentials or other information. Please keep in mind that no one from the support team, whether the customer service or the moderators of this Discord server, will ask you for these information.

[autumn kiln]

The event lasts from August 11 to August 20

Why should I receive an award on September 16?

[autumn kiln]

Suddenly it will be too late and the reward will not be given?

😥

[feral forge]

You may refer to this post #1007692075736776914, @autumn kiln.

Please do not spam, @plain latch.

[plain latch]

Ok

[autumn kiln]

Okay, but if it doesn't help?

[plain latch]

😭

[feral forge]

Since we have already given a answer to your inquiry, if you do not find it helpful, you may contact the in-game customer service for further assistance.

You may refer to the announcement in #735483472432594994, @plain latch. I suggest you to first contact the Twitter support for further assistance in order to recover your compromised account.

[plain latch]

Can you help me by communicating within the PUBG game with one of the employees to recover my account

[plain latch]

How

[autumn kiln]

I wrote an hour ago, and they replied that they would give 16 September, which means that she will come only on 16 September? But why?

[feral forge]

Please be advised that we are not affiliated with the in-game customer service and are unable to assist players with account related issues.

[feral forge]

Because the PMWI outfit will only becomes available on September 16.

[plain latch]

so who are you?

[autumn kiln]

Then you should write that the award will be delivered on September 16

[feral forge]

We are only volunteers to moderate this Discord server. And for this channel we provide community support only.

[autumn kiln]

And the last question, what to do if they don't send a reward?

[plain latch]

Nadia, can we communicate in Arabic in private?

[feral forge]

The community team has already responded in the post #1007692075736776914.

[feral forge]

Feel free to create a post in #996546243859853424.

[storm flume]

Please do not use languages other than English, @plain latch. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[plain latch]

Do you have a link to recover my Twitter account?

[feral forge]

You can contact Twitter customer service through the following link for further assistance.

https://help.twitter.com/.

[autumn kiln]

Okay, I hope the reward will come on September 16

[plain latch]

If I knew who you are, I would commit a crime against you

[storm flume]

Please consider blocking the user or reporting the content to Discord, @plain latch, as we are unfortunately unable to assist with behavior outside of our Discord server.

[night cloak]

thanks

[tall surge]

what is the Tencent email to communicate an account theft attempt @feral forge

[feral forge]

If you do not have any other questions than the one that was previously answered, please move to a discussion channel and refrain from spamming here, @plain latch.

[feral forge]

The e-mail address ([e-mail]) is only reserved for general inquires, only the in-game customer service can assist players with account related issues.

[loud latch]

anyone can't login via Twitter?

[blissful iron]

When pmco starts؟؟

[raw tendon]

Is midasbuy a trusted site to buy uc from

[blissful iron]

yes

When pmco starts?
@lime juniper

[feral forge]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[haughty stone]

Yeah it’s a known issue with the new version of twitter they are working on fixing it at the moment you can try and reinstall twitter or pubg to see if that fixes it

[feral forge]

Could you please provide a screenshot of your issue?

[feral forge]

Yes. Purchasing UC via Midasbuy (https://pubgmobile.com/pay) and in-game are the only authorized method.

[feral forge]

It has been resolved, you may refer to #1007098885484859482.

[stiff rivet]

@feral forge

[unreal aspen]

Yeah contact them and wait for one year to reply

[feral forge]

Hello. How can we assist you, @stiff rivet?

[stiff rivet]

my account sroled

i just want to talk to the support out of the game🥲

[feral forge]

Only the in-game customer service can assist players with account related issues, @stiff rivet.

[stiff rivet]

the way you communicate with support is agony.🥲 😭

[spice basin]

Since this is basically pubg-related, and community is locked. my entry hasn't been added into the voting^

[charred wharf]

Hello my account had been hacked is there any solution to get it back

[echo bay]

Hey can I appeal here for an unban in metro?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @echo bay.

[charred wharf]

@polar marsh is there any solution to recover my account

[primal hawk]

@lime juniper @feral forge i have traveled from peshawar to Lahore and i want to change my server from KRJP to MIDDLE EAST without losing my rank . I have did crown 1 in Peshawar now i am in Lahore and want to change my server due to high ping.
My id is 51016480671
Current region is KRJP
Want to change it in MIDDLE EAST
Device infinix note 11
Network wifi
I tried to do it in-game but that can cause me to lose my rank

[charred wharf]

@lime juniper
Can I recover my hacked account

[night cloak]

ban chinese from pubg

[obsidian grove]

Trying to link my account to my email (on 11 pro max) but after getting verification code & typing email & pass, the app immediately tells me incorrect password & I have no account with the email. Any fix?

[feral forge]

Please be advised that this is not something that we can assist you here. Your only option is to change it via your basic settings, transferring rank from one server to another is not possible.

[storm flume]

Please contact the customer service for further assistance, @charred wharf. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @obsidian grove. Refer to subpoint 5.4 in #faq for further information.

[tall surge]

Can I talk to you in private please? @feral forge

[feral forge]

What does it regard?

[tall surge]

I need to talk about something important with you by private message

[feral forge]

Can you tell me what does it regard?

[tall surge]

I need to talk to a pubg mobile admin urgently because they have linked a phone that is not mine to my account and they are trying to steal it

And if I'm late, in the end they'll steal it

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues, @tall surge.

[obsidian grove]

In game customer service is a useless bot. It provided no help for me

[feral forge]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further. There is no one else but only the in-game customer service can assist players with account related issues.

[obsidian grove]

The useless bot is not helpful, or I won’t be here. Have you ever used the FAQ? It doesn’t connect to support agent, instead it ends up telling me to read the FAQ. Wtf

[obsidian grove]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further. There is no one else but only the in-game customer service can assist players with account related issues.

[feral forge]

Yes. It does connect you to a support agent.

[obsidian grove]

This is my issue

[obsidian grove]

How

Show me steps

[feral forge]

You will have to keep trying. Since for account related issues, only they can assist you, @obsidian grove.

[obsidian grove]

Seems you’re also a bot. You said it connects to support agent but you refused to show me steps?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

We do not have an example for you as reference. Please be advised that we are only volunteers to moderate this Discord server, and in this channel we only provide community support.

[obsidian grove]

Absolutely useless

[oblique mortar]

I bought one 300 uc, but he took two nibs from me and I have 300 uc in my account. Can someone in authority help me with this?

[storm flume]

Please contact the customer service for further assistance, @oblique mortar. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

How long does it take to reach conqueror

[feral forge]

It totally depends on you.

[burnt flint]

Hello I Am A Pubg Mobile Official Content Creator With Pubg Mobile Star Title. I Want To Talk About Pubg Mobile Beta 2.2 Version i Just Need Your 2mints. @feral forge

@cyan citrus

[cyan citrus]

Please add more precise details about your query so we can help you out, @burnt flint.

[burnt flint]

I live in Pakistan And Here the internet was not working half day and i am not the only one almost all Pakistan have face that problem so i cant download the beta 2.2 version now i am try to download but its says ( Reached The Max Number Of Testers..) I need a slot i am a content creator and i really need this

[cyan citrus]

What is the device you are using, @burnt flint?

[burnt flint]

Ipad mini 6

You can check this

[cyan citrus]

It mens that the limit of maximum downloads has been reached. You may try to switch to an Android device or wait until the next beta version of the game is released for iOS, @burnt flint.

[burnt flint]

I make videos on ipad so that why i am asking about ios version

I not have Android

Don*

Dont*

[cyan citrus]

We unfortunately will not be able to help you with this any further, @burnt flint. You may need to wait until a new beta version of the game is released for iOS.

[burnt flint]

Can your please tell me the next beta version release date?

[cyan citrus]

No information regarding it yet, @burnt flint.

[burnt flint]

I have a Question If Someone Delete the new beta 2.2 version and that time i try to download the beta 2.2 so that will work or not?

[cyan citrus]

As far as know, when the maximum limit of the downloads is reached, no more new downloads will be supported until a new beta version is released, @burnt flint.

[burnt flint]

Oky Thank You ❤

[cyan citrus]

You are welcome, @burnt flint!

[wide dove]

Hi

The pubg will add beard or Hair from season 5 in rp shop in next season

?

@cyan citrus

[cyan citrus]

No information regarding this, @wide dove.

[wide dove]

oh

[signal compass]

Can anyone help me on my ban issue???

[polar marsh]

Please refer to the private message from @polar marsh for further information, @signal compass.

[night cloak]

Hello Sir my account got ban Same error came that abnormal activities detected in your emulator but I did'nt even login with a emulator

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[turbid bolt]

Who can help me for a hacked pubg account

?

My account got hacked I need help to retrieve it

[compact oar]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[turbid bolt]

How can I contact them in new on discord

[heavy arch]

@cyan citrus i am have an issue logging in though Twitter. What should i do now??

[cyan citrus]

What is the issue you are facing, @heavy arch? Could you please share a screenshot?

[heavy arch]

@cyan citrus

[cyan citrus]

You can contact the customer service through inside the game either through the login menu or basic settings of the game.

[cyan citrus]

Please update your Twitter application to the latest version and try to log in again.

[turbid bolt]

The supper there is very limited

[cyan citrus]

We unfortunately will not be able to help you with compromised accounts through the community, @turbid bolt.

[turbid bolt]

I believe so too

[heavy arch]

Ok i will update and let you know about that

Thank you @cyan citrus finally i logged in

@cyan citrus I have another issue regarding the game , it's about 2 months now i am subscribing the prime but not getting any uc. And also I can't purchase another one until that subscription ends.

[storm flume]

Please contact the customer service for further assistance, @heavy arch. Refer to subpoint 5.4 in #faq for further information.

[heavy arch]

Customer service ingame??? @storm flume

[cyan citrus]

Yes, @heavy arch.

[heavy arch]

Ok thank you

[cyan citrus]

You are welcome, @heavy arch!

[shell flicker]

where's pubg support?

[mellow warren]

I need help from someone in usa

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mellow warren and @shell flicker. Remember to read through #faq before asking questions in the support channels.

[shell flicker]

My account was hacked

now i can't unlink hacker account.

[storm flume]

Please contact the customer service for further assistance, @shell flicker. Refer to subpoint 5.4 in #faq for further information.

[shell flicker]

your customer service didn't reply me.

there's nothing.

It's useless for me.

[cyan citrus]

A delayed response from the customer service can be expected due to enormous number requests every day, @shell flicker. Please wait patiently. As we only provide community support through this platform, we unfortunately will not help you with compromised accounts in any way.

[shell flicker]

I can’t get support in 25days hacker hacked my account and he is using my account continuously and your are telling i have to wait patiently

*didn’t

It’s been 25days

now tell me what should i do? How do i get proper support?

[cyan citrus]

There is unfortunately nothing we can do to help you with compromised accounts through the community, @shell flicker. Also, please be advised that your account security is your own responsibility. You may continue with the customer service or create a new account to continue playing the game.

[shell flicker]

And what kind of service are you providing here?

if you don’t know how to support player then back off.

If you look at your gamers list it’s day by day declining.

now I understand why players left pubg

[cyan citrus]

Please do not circumvent the language filters, @shell flicker. It is your own responsibility to safeguard your account. If it has been compromised, the only way to seek help is through the customer service. Regarding this #questions channel, it is only meant for community support and we are not affiliated with the customer service. Please avoid being persistent after you have been answered.

[shell flicker]

then close discord and give up

i don’t wanna be hear you

[outer frost]

where is the repair button on the game? the support told me to fix via a button at the top right but I can't find

[cyan citrus]

It is available on the login menu after you logout your account, @outer frost.

[mellow warren]

Customer service button problem got fixed after I deleted the game and downloaded it frome Google play

[empty nimbus]

Hello, my account that I spent hundreds of dollars on got banned for 10 years and I did not do anything illegal. I love playing this game. I had 3 different upgradeable guns too. Please help me rescue my account. Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @empty nimbus.

[mellow warren]

When I talk bot are respond every time and nor helping me

Not *

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly, @mellow warren. This is to save extra resources and time due to enormous number of requests every day.

[mellow warren]

I read 3
All of them and no one describe my problem

After that they give me change name issu.. No one of them describe my issue

After that it get Closed

[cyan citrus]

You should select the available options from the FAQ, @mellow warren. The conversation may end up being closed if you skip all the available options.

[night cloak]

Help

Help

I got hacked

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[storm locust]

Hello DO U KNOW how long does a person needs to go offline for to get the free rename card is it 1 month or 1 week

[final sinew]

10132795wq . [e-mail].
Hacked I can't restore. 2 years. 59

Account login: 10132795wq
Mail. [e-mail]
Why the data was lost. My account was hacked.
How many played. 2 years
It is possible to write the account level for confirmation. 59

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @final sinew.

[cyan pier]

İ got banned for using hack (i dont used it my fcking counsin wanted to get my account and i dont let him then He change my password on my Phone then He play hacks in my account. And He make my account 10 years ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cyan pier.

[burnt pike]

I want to change. My region

Hlo??

???

[final sinew]

The bot does not allow me to send a request for the restoration and return of the account. And gives options for actions that do not suit me. Because of this, I began to turn to you and the only hope is in you.

[burnt pike]

@final sinew i want to change my region

@polar marsh i want to change my region

[cyan citrus]

The only way to seek help for account related issues is through the customer service. There is nothing we can do to help you with this through the community.

[cyan citrus]

You can change your region through the basic settings of the game.

[burnt pike]

In my pubg ID i dont hqve this option

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent, @burnt pike.

[burnt pike]

So now what i do???

[cyan citrus]

There is unfortunately nothing you can do about it, @burnt pike. You will not be able to change your region.

[burnt pike]

@cyan citrus sir plzz do some thing

[cyan citrus]

We will not be able to help you with that any further. Please refer to my previous response again, @burnt pike.

[burnt pike]

Should i delete my account

[cyan citrus]

It is up to you if you want to delete your account, @burnt pike. You may not be able to recover it afterwards and you may need to create a new account if you delete your account.

[burnt pike]

@cyan citrus And what about my time and effort?

[brazen valve]

Welcome. My Kim Lobe account has been banned because of the latest update and for the main reason, we hope you don't mislead anyone.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brazen valve.

[heavy arch]

@cyan citrus there is someone named (tencent instant support) the person texted me in private. Should i talk to him further or should i leave??

[noble crest]

Scammer

[heavy arch]

Ok thanks buddy

[cyan citrus]

That is a scammer. Please refer to the last part of the #735483472432594994 for more information.

[heavy arch]

He was asking my character id and email so i preferred to ask you guys first.

[mild mortar]

my account was hacked can anyone help me <@&481161015728406538>

[storm flume]

Please contact the customer service for further assistance, @mild mortar. Refer to subpoint 5.4 in #faq for further information.

[sacred jolt]

Greetings. I can not enter the security center, it does not load. what to do?.

[mild mortar]

As soon as a phone number is connected to my account, I will be blocked from logging in. customer service says your request is being processed. <@&481161015728406538>

please help i don't want my account gone

[shut osprey]

Hi guys

I have problem porches UC to my account

[static sleet]

Moderators in this server are not affiliated with the customer service in-game, @mild mortar. Unfortunately there is nothing that we can do to assist with account-related issues other than providing guidance on how to contact the in-game customer service.

[storm flume]

Please contact the customer service for further assistance, @shut osprey. Refer to subpoint 5.4 in #faq for further information.

[mild mortar]

I have created a request, will the approval process take long?

[static sleet]

A representative of the customer service will get to your request as soon as possible.

[mild mortar]

Pubg Mobile Turkey moderators were not helpful, thank you very much for answering my questions.

[daring geyser]

My gyroscope sensitivity is incorrectly set in the ultimate arena mode, no matter how much I lower it, it's still high, too high to be able snipe, because the crosshair keeps shaking, Does anybody know a fix?

I think it has to do with the 6x scope being automatically equipped when nothing is equipped in the scope slot, and the game didn't doesn't apply the 6x scope's individual gyroscope sensitivity

[distant scaffold]

Hello,my name is FI个A7med
My account has been banned without varning or cause and I have not violated the terms and conditions of the game and I hope that my account will be returend and solve the problem
This is my account ID 5262128746

[polar marsh]

Please refer to the private message from @polar marsh for further information, @distant scaffold.

[daring geyser]

I would also like to add that I use an individual sensitivity for almost every gun, including all the SRs and DMRs I use the 6x scope on, if that makes a difference..

[analog rune]

hallo
i have a problem with the game can you help me

[chilly spade]

@analog rune hi, please state your issue.

[analog rune]

My wife has changed the device and so we can't log in, can you help me?

[chilly spade]

Can you please elaborate?

[analog rune]

my wife was using a huawei device, she switched to an apple device and we do not have access to the old device, it does not accept login information on the new device

[eternal mesa]

Why doesn’t duos miramar start a match?

[chilly spade]

Can you please elaborate?

[chilly spade]

Do you have access to your id from any device?

[eternal mesa]

I’ll sit there 20mins talking to a buddy and it will tell me no opponents found. When the matchmaking says usually less than a couple minutes

[chilly spade]

You mean #matches or normal matchmaking?

[eternal mesa]

Duos miramar is completely dead apparently. Well honestly I can only play livik and erangel

Normal matchmaking

[chilly spade]

What do you want to ask or whats your query can you tell me please?

[analog rune]

There is no login form, but all information such as id etc. are available

[chilly spade]

Your account was a guest account or was connected with a login method?

[eternal mesa]

Why is there only erangel and livik available to play for duo matchmaking?

[analog rune]

registered by e-mail

[chilly spade]

Login with the login details.

[analog rune]

I forgot my password when I want to reset it says suspicious transaction

[chilly spade]

Can you share a screenshot?
For me all maos are available.

[chilly spade]

You may refer to #faq subpoint 2.7 and 2.8

[chilly spade]

It is taking your time because there are less players playing the map.

You should play the other maps or wait for it to get started.

[eternal mesa]

I can only play erangel or livik! That’s annoying

[chilly spade]

You may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[glacial elm]

Hello, since this morning, I cant open the security center to make some reviews. When i click on ban field i get this :

[chilly spade]

You have already answered above sir.

@glacial elm you may react on the post in #1010160361204351017 And can give suggestions about the same issue.

[analog rune]

I did not understand

[chilly spade]

You should read through #faq

You will find your answer on #faq channel's subpoint 2.7 and 2.8

[analog rune]

can you send a link

[chilly spade]

#faq message

@analog rune ^^

[analog rune]

danke 😦

[chilly spade]

Please use English from next time.

Your welcome.

[analog rune]

thank you

😦

[clear needle]

When does the current season end?

[cyan citrus]

Next month after September 19, @clear needle.

[topaz silo]

When i login to Twitter and go to unlink apple id it's showing the notification you have not been linked with this login method long enough cannot unlink plz someone give me solution i want to unlink apple id

[chilly spade]

You have to wait for minimum 30 days after linking it to unlink it.

[tall plover]

How can I get this suit

[topaz silo]

@chilly spade which login Twitter or apple id??

[chilly spade]

For both, you need to follow up the unlink rules.

[topaz silo]

@chilly spade apple id is old account link with my account Twitter is new account i linked Twitter on 9 august

@chilly spade i want to unlink apple id

[tall plover]

@cyan citrus

[cyan citrus]

The PMWI outfit becomes available after September 16.

[chilly spade]

Both should be 30 days old linked and should be used in the same region for 15 days.

[tall plover]

Thanks

[cyan citrus]

You are welcome!

[short cove]

Hello, I have an account linked to Google Play. I entered it yesterday, and today I entered, it gives me the creation of a new account, please advise

[topaz silo]

@chilly spade and what about same device

[chilly spade]

It can be changed but in the same region.

Keep in mind:- different people playing same account is against Oubgm ToS and can cause lead to ban.

[chilly spade]

You may contact in-game customer sulport for more info please.

[topaz silo]

In game customer service is very bad experience discord is best that's why i always come here for solution

@chilly spade guys like you always help people i appreciate your work keep doing good work and helping people

[chilly spade]

Thankyou sir. :)

[night cloak]

Hi! Is it possible that pubg will ban my account for 10 years just for changing from wifi to 4g (in crates lobby, not in match)?

[slender pike]

Hey support,I got banned 3 times at the same time!! Without violating or modifying and I did not violate the terms and conditions of the game.This is my account ID 5291333884

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slender pike.

[storm flume]

Please do not use languages other than English, @wraith horizon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wraith horizon]

Hello support team, I want to return purchases

May God bless you. On 17/08/2022 I sent 8400 Use to the ID number 512154741 I sent it to you Send it to you 8400 Use intensity via the official website midasbuy.com
Please help me and fix this error
And Thank you very much

[storm flume]

Please contact the customer service for further assistance, @wraith horizon. Refer to subpoint 5.4 in #faq for further information.

[wraith horizon]

Hello support team, I want to return purchases

May God bless you. On 17/08/2022 I sent 8400 Use to the ID number 512154741 I sent it to you Send it to you 8400 Use intensity via the official website midasbuy.com
Please help me and fix this error
And Thank you very much

[haughty stone]

Ok awesome

[storm flume]

Please do not use languages other than English, @halcyon crescent. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[halcyon crescent]

Hello pubg support team I have a special problem in the game please help ASAP

[feral forge]

A refund is not possible once you have made a successful transaction. Though, you may still trying contact the Midasbuy support.

[feral forge]

No.

[halcyon crescent]

My account has been banned and I have not done any contrary action, one of them stole my account and I could enter my account via internal link and when I entered

[polar marsh]

Please refer to the private message from @polar marsh for further information, @halcyon crescent.

[fiery wind]

What is the update date for pubg mobile?

[storm flume]

We currently do not have a specific release date for the upcoming update, @fiery wind. Once we do, we will publish further information in #news.

[woven inlet]

A youtuber showing remove or paste pubg mobile data file

[burnt pike]

How i get free rename card

@polar marsh how i get free rename card???

[feral forge]

You may get a rename card by doing return missions for staying inactive for at least 28 days.

[feral forge]

Could you please elaborate?

[burnt pike]

28 or 7 days??

@feral forge my friends says inactive your pubg ID for 7 days than you will get rename card

[hot swan]

Hi support my twitter acc hacked then pubg acc
The hacker linked my acc with his phone and his email
Can i delete them
Iam the owner of the account and i want to restore my acc
Thx.

Anyone can help me

[feral forge]

As far as I know, 28 days of inactive will guarantee you to get the Returner Missions, as for the 7 days, some said it is for the first time only, but I cannot confirm that.

[storm flume]

Please contact the customer service for further assistance, @hot swan. Refer to subpoint 5.4 in #faq for further information.

[sterile trail]

Please remove starting into video.. Full lag ang close game when open

Please remove

[hot swan]

Can you help me please

[feral forge]

Feel free to share your feedback and suggestions regarding the game in #996458713126797405, @sterile trail.

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues.

[cold ore]

I downloaded the beta yesterday and found some errors, where can I share the video about it?!
I tried in the beta and the message did not arrive and the video disappears after downloading!!

[feral forge]

Feel free to share it here, @cold ore.

[minor nest]

Security centre not working since yesterday.... What going on???

[feral forge]

Have you tried to perform a routine repair from the login menu of the game or reinstall the game completely?

[minor nest]

No.... I think it general...

[feral forge]

It is working normally for me. Could you please try to perform a routine repair from the login menu? Let us know if the issue persists.

[cold ore]

Error: - The presence of hidden barriers in different places in the new Nosa map!
There are 2 videos showing two places!
Time of the error yesterday in my first match as well as the second!
By driving a vehicle once and by foot the second time!

beta version
5881451032
Samsung M31
WiFi
Egypt

[minor nest]

Thanks.. I just uninstall and install

[cold ore]

Only three servers appear, is this a problem or something normal?!

Beta version
5881451032
Samsung M31
WiFi
Egypt

[cobalt oar]

yes.

You can unlink one.

After you will need to add other social network to remove other.

There will be always one social network linked to your account.

@trim sable To change the email you must should login using the email

@trim sable
If you remember the Email.
Reset password using Mobile Number then Login with email.
and change it.

for that you need to contact customer support to raise a request for removal of Mobile Number.
Refer to subpoint 5.4 in #faq for further information.

[winged pewter]

It's normal and beta have only three server for testing purpose !
And you can join pubgm beta server for submit your bug reports or for other help !

[cold ore]

Where is that server?!

[winged pewter]

Ask to @celest shadow

[ocean jewel]

I want to purchase uc but this error comes idk what to do?

[serene sorrel]

When car drift event arrives this type of events were given in BGMI why this event don't given in PUBG Mobile global.. Is there any chances to give this event in Global version? Thank you

[vocal pawn]

Hello!
My account has been randomly banned
How do I contact pubg support?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vocal pawn.

Please refer to the private message from @polar marsh for further information, @quiet sparrow.

[feral forge]

Feel free to provide your feedback and suggestions regarding PUBG MOBILE using #996458713126797405.

[storm flume]

Please contact the customer service for further assistance, @ocean jewel. Refer to subpoint 5.4 in #faq for further information.

[heady horizon]

What are the requirements for obtaining the rank of content creator? (Arab Talents) ?

[honest leaf]

how to fix it?

[feral forge]

If you exit during the login process, it will revoke your authorization and you may need to wait some time to login again.

[feral forge]

The requirements are internal, we do not have information in this regard.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[dusky jay]

hello, I lost my account in pubg what should I do?

[feral forge]

As we only provide community support for the global English version of PUBG MOBILE here, please report such content to the relevant Discord server of the game instead, @night cloak.

[feral forge]

Could you please elaborate?

[dusky jay]

I played pubg for about a year and I had a vk and mail link, but the vk was blocked and I tried to log in by mail, but for some reason it was unlinked

[feral forge]

Is your VK account compromised by an unauthorized person?

[dusky jay]

no it's because of the obscene photos in the gallery

if you want, I can throw off the account screenshots

the last time I visited it was somewhere in January

[feral forge]

It is not possible that your e-mail address can be unlinked by itself, unless you or someone else who has access to your game account.

[dusky jay]

and what should I do in this case ?

[feral forge]

Since we are unable to assist players with account related issues here on Discord, you may try contacting the in-game customer service for further assistance in this regard.

[dusky jay]

what should I do to get this help?

[storm flume]

Please contact the customer service for further assistance, @dusky jay. Refer to subpoint 5.4 in #faq for further information.

[dusky jay]

?

[feral forge]

Refer to subpoint 5.4 in #faq for further instructions in this regard.

[ivory ice]

i can't find match in beta 2.2 new map

[feral forge]

Match making duration depends on how many players are currently matching/playing, perspective combination and timing in your selected server, if there are not enough players, your match making time will be longer than usual. This is unfortunately not something that we are able to assist you with, since there may not be enough players in the beta version to start a match at this time, you may try some time later.

[iron bloom]

i need know my my acc get bann one week

[polar marsh]

Please refer to the private message from @polar marsh for further information, @iron bloom.

[ivory ice]

why you release beta, when we can't join games? you can just make beta full of bots. a beta version doesnt need real players to test.

[thin pelican]

Hi i want to ask for help my game crashed a lot in days...it was doing but i was able to repair it now it seams it is not working can somebody help me what should i do...my mobile requariments are good Xiaomi redmi 8A

Thanks for response

[feral forge]

You may report these bugs in-game:

https://media.discordapp.net/attachments/699884758808789053/1010206600000176208/Screenshot_2022-08-19-21-59-33-744_com.tencent.igce.jpg?width=714&height=343

[feral forge]

You may consider switching to a different server, select North America server, turn off auto matching and squad mode. This is the best combination with a greater chance to get a match.

[feral forge]

Where did you download the game from? Do you have enough storage in your device?

[thin pelican]

From google play and yes 6GB

[feral forge]

Are you able to provide us a video recording of the issue?

[thin pelican]

Yeah after i will be home i will send video..mostly is black screen and than game crashed

[cold ore]

The videos are not downloaded inside the game, it takes a long time to download and when the video is downloaded, it disappears before I press send!!
Also, I do not know at all if the notification was sent or not.
There is no evidence that the messages were sent or could not be sent!!
I'll make a video for you if I can!

[wintry storm]

Report your bug reports via using this report option and make sure to open the form in external browser so that you will be able to track your reports.

[cold ore]

@feral forge

[wintry storm]

Open it in the external browser.

[cold ore]

Ok,, one minute!!

[cold ore]

It's the same problem!!

[wintry storm]

Not submitting in the browser too ?

[wintry storm]

Use less than 40 characters in the subject section and please try to report bugs in the English language.

[cold ore]

I don't know if this is a bug or what;
But the match ended in an open place, and there was only one player left but me, and I died by shrinking the playing area to the end, and there was no trace of the enemy at all, and I did not win the match and did not get second place!!

Beta version
5881451032
Samsung M31
WiFi
Egypt

[wintry storm]

You can describe about problem in the content section. In subject just use the short term like invisible obstacles.

[wintry storm]

It is a old beta bug.

[cold ore]

I like to use my language for anything that is close to being used.

[cold ore]

I'll try again,, in another bug!

[wintry storm]

[stable mauve]

hi im not receiving the verification codes via email the past month. my email is correct and ive checked inbox and spam. i could login via email+ password until today, it says security risk so have to login with verification code

[storm flume]

Please contact the customer service for further assistance, @stable mauve. Refer to subpoint 5.4 in #faq for further information.

[restive crow]

Hi, where can I apply for tournament room cards ?

[glacial crane]

my account was hacked. I'm trying to change my password, it doesn't work. What do I care

[storm flume]

Please contact the customer service for further assistance, @glacial crane. Refer to subpoint 5.4 in #faq for further information.

[cold ore]

Finally I sent something!!
Do I resend all my previous notes?!

[feral forge]

You may refer to this message for further information on how you can apply for tournament room cards:

#questions message

[wintry storm]

yeah sure.

[restive crow]

Thanks for the information.

[hushed girder]

Hi in Beta Version i am not unable to get match any solution?

[feral forge]

You may consider switching to a different server, select North America server, turn off auto matching and choose squad mode. This is the best combination with a greater chance to get a match.

[misty phoenix]

Can anyone help me in this ?

[feral forge]

Have you tried to perform a routine repair from the login menu of the game or reinstall the game?

[misty phoenix]

Yes

Still the same problem

@feral forge

[final sinew]

I wrote yesterday that my account was stolen, I did not wait for help, they wrote to me, I wrote to them in response in English and did not wait for an answer

[feral forge]

Please provide your user details in #1010160361204351017

[feral forge]

I am not sure that I can understand what you mean. Can you please elaborate?

[chilly spade]

@final sinew The only way to seek help for account related issues is through the customer service. There is nothing we can do to help you with this through the community.

Please stop asking for the same query as we have helped you as much as we can.

[final sinew]

1 month ago, enya's account was stolen at night that day I was playing and in the morning I found out that my account was stolen and I can't log in to it

I applied where I could, but I never received an answer. I'm waiting for help from you because this is the only chance to restore my account.

[cyan citrus]

As we only provide community support through this platform, there is unfortunately nothing we can do to help you with compromised accounts, @final sinew. Please continue with the customer service of your social media accounts and customer service in-game for further assistance with issues related to compromised accounts.

[final sinew]

Or you can do it differently because the bot does not want to give out a link to help

I just tried absolutely everything

Or maybe you have another platform where they can help me there?

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @final sinew. This is to save extra resources and time due to enormous number of requests every day.

[final sinew]

I sent it more than once, but I did not get help from artificial intelligence or how to put it another way bot

There are no people there

Several people just wrote to me in the bos, they asked when the account was stolen, I wrote 1 month ago, but they did not answer and more simply did not read it

[cyan citrus]

There are real people but you will first need to record your issue, @final sinew. This is to save extra resources and time due to enormous number of requests every day. A delayed response from customer service can also be expected for the same reason.

[proven sandal]

hello . how can i give refound to my pubg acount ..

[shrewd crown]

hello.. i need to talk to customer service to fix my problem

please reply me quqley

[storm flume]

Please contact the customer service for further assistance, @shrewd crown. Refer to subpoint 5.4 in #faq for further information.

[grim vine]

Hello PUBG mobile
Why i am not able to collect this achievement. <@&481161015728406538> help

[feral forge]

You cannot refund UC that you have successfully purchased. If you force a refund, your account may receive a penalty or suspension.

[stable mauve]

have messaged in-game CS but its just a bot and keeps closing my conversation?

[half shale]

Hi Pubg team, i would like to ask for help regarding the soever. I changed my server to middle east and it need 60 days to return it back. I respect the new rules but at least but an option if some one did it by mistake! I want to be back to my old server and i couldn’t what shall i do if the costumer service didn’t response. Please advise

[feral forge]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[feral forge]

We are unfortunately unable to assist you in this regard, your only option is to wait for the cooldown to end before you can change your server again. Please be careful next time.

[half shale]

Why its so complicated

Its a game that we play daily! How come a costumer service can’t assist us

At least they give one chance to fix there mistake

From first mistake! Just for a server i need to wait 60 days ! Its weird

They need to be more smother

[feral forge]

You should read the notices very carefully before confirming to the changes to your account, it is clearly written that you can only change your server once every 60 days, once you have confirmed to it, your only option is to wait for the cooldown.

[final sinew]

Or can you send me a person in the bos so that he can help me in more detail to deal with my problem about account theft

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues, @final sinew.

[final sinew]

No it can't I tried and not once I tried five times I wrote but I never got an answer I wrote anywhere from different accounts but there is no answer anywhere

[half shale]

Nadia, Its not a challenge to challenge the players. We play Pubg because we love to play pubg but to be completely complicated and strict with the one mistake! We play to enjoy not to be annoyed! Are you sure that now Pubg is a game ? And all the hackers still play and enjoy? Even though we report and still! Sorry but it’s a challenge for the clear player but for the cheaters ist fair for them

[feral forge]

If you have already contacted them, please be patient for a response from them. As the customer service receives an enormous amount of tickets, it takes time to review all of them.

Feel free to provide your feedback and suggestions regarding the game in #996458713126797405, @half shale.

[final sinew]

How to understand to be patient if they don't even enter the discord at all

[sweet mango]

pls any one help my friend use esp cheat on srerver phoenix he say im use esp some one report him id
51584264418
and
51596441000

Please check their accounts and you'll be sure I'm right

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @sweet mango. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[final sinew]

So you can help me not through the support, but you can, these people who wrote to me do not even come in and read my messages

[shrewd crown]

.

hello i need to talk to customer service to fix my problem but i need him talk arabic if u can please help me quqley

[feral forge]

You may refer to the subpoint 3.1 in #735483472432594994 for other regional communities.

[feral forge]

Please be advised that we are only volunteers to moderate this Discord server, we are not affiliated with the in-game customer service and are unable to assist players with account related issues.

[shrewd crown]

Can I explain because I don't understand?

[feral forge]

Click into #735483472432594994, scroll up to subpoint 3.1, click on regional communities, there you can find Discord links of other regional communities.

[shrewd crown]

@feral forge This did not solve my problem.. I want to contact anyone from the customer service to help me recover my account and to clarify some questions for me

[feral forge]

You may refer to subpoint 5.4 in #faq for further instructions on how to contact the in-game customer service.

[crisp meadow]

Why won't u ban my teammates who try to kill me with grenades

[robust bloom]

I need my help

[shrewd crown]

I know that, but some people told me that communicating with you on Discord is better than the game itself

[crisp meadow]

What?

[shrewd crown]

@crisp meadow that so funny 😁

[robust bloom]

I play my email and Twitter password in Poobag. My bag won't come back alive. Is there a cure?

[crisp meadow]

What bag?
@robust bloom

[feral forge]

You can report the player for griefing and punishments such as merit deductions.

[crisp meadow]

Ok

[crisp meadow]

Thanks

[robust bloom]

Oww so sorry i made a move

[feral forge]

Please be advised that we are only volunteers to moderate this Discord server and are unable to assist players with account related issues.

[crisp meadow]

Not a problem

[robust bloom]

Is there any solution?

[feral forge]

I am not sure that i can understand what you mean, could you please elaborate?

[robust bloom]

Yes

Wait

I'm entering my Twitter password and email, but it says my Pubg can't be opened.

Is there any solution?

Please answer

🥰

[cyan citrus]

Could you share a screenshot of the issue you are facing, @robust bloom?

[robust bloom]

Yes

Wait my brother

@cyan citrus prv

I need my help

@cyan citrus

[cyan citrus]

It seems like you are entering incorrect login information. Please try to change your password first, @robust bloom.

[robust bloom]

‏The email and password are valid

[cyan citrus]

Then please contact the customer service of your social media account for further assistance, @robust bloom.

[robust bloom]

How ?!

[warm lion]

Why I can’t buy more and how to contact ? This 1138

[storm flume]

Please contact the customer service for further assistance, @warm lion. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

https://help.twitter.com/.

[primal marsh]

hi there, i used to have a PUBG account, i know my username-level etc. I forgot my login method, if support can remind me the user method, i'll login. I tried with my social media account, it opened a different profile. I afraid i created the old account as guest.

How can support help us in this situation?

If support tells me my account wasn't opened in guest mode, i'll keep trying to login with my social media or google play accounts.

and i'm not sure how we can open support ticket,

[storm flume]

Please contact the customer service for further assistance, @primal marsh. Refer to subpoint 5.4 in #faq for further information.

[thin pelican]

@feral forge where i can send the short video what the game doing when it drop?

[empty moat]

Hello

I have issue

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @empty moat. Remember to read through #faq before asking questions in the support channels.

[cold ore]

Waiting for matches takes a long time!!
Is there a solution?!

[pearl obsidian]

#questions Dear sir or madam ı payed my account uc banned please open my uc banned ı sent the payment decont thanks my account id 5202690052 name game name ・Hนʑนr

[cyan citrus]

Please share a screenshot of the issue you are facing, @pearl obsidian.

[cyan citrus]

Sadly, not something we can help with.

[whole vault]

My Account got Hack Can Help me please #copyright

#faq

#discord

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @whole vault.

[whole vault]

It not work

Can you help me please

[cobalt oar]

Uc has been deducted because of illegal purchase in past.

You might have refunded them@pearl obsidian

[night cloak]

Might be wrong place to ask I’m not entirely sure….. why has 90fps been ruined sounds and feels no where like it was when it was first released feels like 60fps now 💀 will it be increased ?

Every update seems to get worse and slower

[cobalt oar]

You can provide the feedback using #996458713126797405 channel.

[whole vault]

Look

[pulsar frigate]

Got banned for no reason. Can someone explain this?

[undone prairie]

I don't know if this is a bug or not but I can not view my team, when I try to join a team it says I am already in one

[night cloak]

This guy stealing acc

[cyan citrus]

Your account security is your own responsibility, @night cloak. You should block such scammers and never share your login information with anyone. No one from the customer service will ask you for any of the personal information.

[coral swift]

hi there is anyone helping me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @coral swift. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Did you leave an RP team recently?

[glad thicket]

why does it say erangel instead of my country

[cyan citrus]

It seems like you are currently in USA, you should be able to change it to the country where you are physically located, @glad thicket.

[glad thicket]

im in albania rn for some reason it was usa

i wont let me switch to albania

never been usa

[cyan citrus]

Got it! Please reach out to the customer service in-game for further assistance with this, @glad thicket.

[night cloak]

It's says not It's says tencent costumer support

[glad thicket]

it doesnt help is there a email i can contact

[coral swift]

hi can anyone help me about mi account

[devout ginkgo]

@cyan citrus i need my bag in tdm its still tripping

[cyan citrus]

They are just scammers trying to impersonate the official team. Please block such users and report them to Discord: https://dis.gd/report. For more information, please refer to the last part of #735483472432594994.

[cyan citrus]

No further information regarding that issue yet but it has been acknowledged by the community team.

[cyan citrus]

What is the issue you are facing?

[glad thicket]

? @cyan citrus

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game.

[glad thicket]

they dont help

[warped sequoia]

how can i fix this fcking glitch i facing this glitch in every tdm and i lose every tdm room Because of this fcking glitch <@&481161015728406538>

[coral swift]

i get banned . because of team members was cheating

[patent turret]

Please do not change the flag of Afghanistan

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @warped sequoia. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

Please refer to subpoint(s) 2.12 in #faq for further information, @coral swift.

[pine juniper]

51500819222 is hack

[runic light]

I have problem i tried to buy premium subscrpition but it always says "purchase failed 存在风险"

[desert siren]

Hello

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @pine juniper. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please contact the customer service for further assistance, @runic light. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Hello! How may we help you?

[short steeple]

@cyan citrus how to fix this

[cyan citrus]

Please contact the customer service in-game for further assistance, @short steeple.

[swift oasis]

content

[storm flume]

Please do not use languages other than English, @restive flame. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[restive flame]

Does anyone have information when 90 frames will be released on snapdragon gen1 processors?

[alpine copper]

My account was banned for 10 years for no reason, I hope someone can help me to review my account, I'm sure I didn't violate any rules! , He's not a hacker, I'm sure, and if there is a damaged file or anything else, please reduce the penalty

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @alpine copper.

[junior phoenix]

Hello! Can you please help me?! I had a guest account and after a long time not entering the game, my account crashed. Can you tell me how to return it. Account nickname Aleksandr654

[junior birch]

Please contact the customer service for further assistance, @junior phoenix. Refer to sub-point 5.4 in #faq for further information.

[summer cloak]

@viral mesaoz hello sr

@static sleet hello sr

[crisp meadow]

Why did PUBG ban that acc?

[empty oracle]

It means “contains risk”

[empty oracle]

They didn’t change

@patent turret Tf u talking about

[night cloak]

How to work at @ pubgmobile Or vip ? help updates?

[velvet crypt]

Anyone knows when the new season begins?

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @gritty path.

Please refer to https://careers.tencent.com for further information, @night cloak.

[gritty path]

Hello!
My account has been randomly banned
How do I contact pubg support?

[empty oracle]

Damn, it seems u have put a lot of money into it

[gritty path]

I paid too much money

[empty oracle]

so. Not worth for a ban

[gritty path]

Do you have a way to communicate with technical support?

[empty oracle]

nope

In game support?

[gritty path]

I want technical support inside the discord.

[empty oracle]

I don’t know

[gritty path]

Ok

[sage geode]

Hello

Anyone here

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sage geode. Remember to read through #faq before asking questions in the support channels.

We are unable to provide assistance if you do not ask a question or state a problem, @summer cloak. Remember to read through #faq before asking questions in the support channels.

Please refer to subpoint(s) 2.12 in #faq for further information, @gritty path.

[feral forge]

After September 19.

[storm locust]

HeLLO DO U KNOW how many games are there in semi finals ATC?

[feral forge]

How can we assist you, @zealous sequoia?

[feral forge]

You can read more about it by clicking into the ?.

[storm locust]

Omg smart'

[feral forge]

What does it concern, @zealous sequoia?

[storm locust]

bro is flexing skins he don't have

[feral forge]

If you do not require support regarding the game please move to a discussion channel, @zealous sequoia.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[bleak totem]

Hello, I have such a problem, my account was blocked for "making changes to the game code or data", although I did not use anything like that, you can tell me what to do.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @bleak totem.

[alpine copper]

I want to communicate with someone, I didn't break any rules

[alpine copper]

why no one help meeeee!!!!

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @alpine copper.

[livid flare]

Hi

I have a problem buying uc

[cyan citrus]

Please add more details about the issue you are facing or share a screenshot, @livid flare.

[storm flume]

Please contact the customer service for further assistance, @livid flare. Refer to subpoint 5.4 in #faq for further information.

[livid flare]

Can I have the support number, because I spoke to them in the game itself, and they did not respond to me

?

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @livid flare. Please be advised that the only recommended way to contact the customer service is through in-game.

[livid flare]

What is the time for them to respond to me?

[cyan citrus]

We cannot provide a reasonable time span as we are not affiliated with them, @livid flare. They will get back to you as soon as they can. Please wait patiently.

[livid flare]

thank you so much

[cyan citrus]

You are most welcome, @livid flare!

[bleak cloak]

Hello, my account has been hacked by my Twitter, but I have a Gmail link and I want to restore my account or unlink Twitter

[plush gust]

Plz pubg unban my account

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @bleak cloak.

[bleak cloak]

@junior birch ok

The account thief tried to contact support, but out of the many attempts he tried to contact support, support was no longer responding to me, I'm the original owner of the account and I have a Gmail link. Please reply me quickly and help me bypass this problem@junior birch@cyan citrus

[night cloak]

How Can I appeal for A ban

Sir?

@junior birch

My account got ban

Mistakenly

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @night cloak.

[night cloak]

Nothing in faq

[plush gust]

My account got ban
Mistakenly

[night cloak]

Same sir

I want to make a appeal

[plush gust]

Me also

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @plush gust.

[night cloak]

How can I appeal in this server

[cyan citrus]

You cannot do it, @night cloak. Please refer to #faq sub point 2.12 for more information and please refrain from repeatedly asking about questions regarding account suspensions. This is not something we can help with.

[bleak cloak]

The account thief tried to contact support, but out of the many attempts he tried to contact support, support was no longer responding to me, I'm the original owner of the account and I have a Gmail link. Please reply me quickly and help me bypass this problem@junior birch@cyan citrus

[cyan citrus]

There is unfortunately nothing we can do to help you with compromised or stolen accounts through the community, @bleak cloak. Please continue with the customer service.

[storm flume]

Please do not use languages other than English, @onyx veldt. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx veldt]

Hi …need someone who speaks arabic to explain my problem to him

[cyan citrus]

You can only use English language here, @onyx veldt. For regional communities, please refer to #735483472432594994 sub point 3.1.

[median urchin]

hey I need some help with my account it got hacked and I have everything to prove that its mine some help please

[storm flume]

Please contact the customer service for further assistance, @median urchin. Refer to subpoint 5.4 in #faq for further information.

[median urchin]

they are not helpful

I wanna voice chat

[feral forge]

Please be advised that there is no one else other than the in-game customer service can assist players with account related issues, @median urchin.

[median urchin]

what is this server for??? why they do have emails???

bad service I'm gonna go a head and open a case

this was from more than a week]

[feral forge]

We only provide community support here in this server, and for the e-mail address it is only meant for general inquiries.

[median urchin]

what the hack

I

I'm gonna open a case against PUBG

[feral forge]

If you have already contacted the in-game customer service and they did not respond to you in a reasonable time span, you may send them a message as a kind reminder.

[drifting ibex]

way the grass like this

even if i but high setting

stay the same

can someone help

[cyan citrus]

What is the device you are using and from where did you download the game, @drifting ibex?

[drifting ibex]

gameloop and i use pc

rtx 3060

can we speak call and i open live for yo

[cyan citrus]

Are you using OpenGL+ engine or DirectX+, @drifting ibex?

[drifting ibex]

opengl

do i use directx

[cyan citrus]

Please turn off the Anti-Aliasing option from the graphic settings of the game or switch to DirectX+, @drifting ibex.

[drifting ibex]

ok let me test i turn off anti

[fair sigil]

Contacted PUBG customer service multiple times and they keep sending me the same message but ive not done any of the actions listed

[cyan citrus]

As we only provide community support through this platform, we unfortunately will not be able to help you with such purchase related issues, @fair sigil. You may try to contact the customer service through inside the game again.

[fair sigil]

I’ve contacted them so many times but i keep getting the same response. Got told to contact apple app store and Apple told me everything is fine with my billing

[cyan citrus]

This is not something we can help with, unfortunately, @fair sigil. We are not affiliated with the customer service.

[fair sigil]

oh no:(

[night cloak]

Hello

Türkisch or German?

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[cobalt oar]

@night cloak
State your query to get an answer.

[night cloak]

My account is hacked

I can’t jooin my acc

[cobalt oar]

For account related issues please contact customer support.
refer to subpoint 5.4 in #faq for further information.

[wispy wadi]

What is this

[hexed warren]

Howdy Moderator, Admin, Staff, Support! I don’t know if you guys know about this but 3-4 years ago i played pubgm version VNG and now I don’t remember my username and can’t log into that acc.

[glass saddle]

Hello everyone, I mistakenly changed the region when I was in another country, returned to my own and more than 60 days have passed, but I can’t change back, what should I do?

[feral forge]

It is your own account so only you should be able to know about it. Also, we only provide community support for the global English version of PUBG MOBILE here.

[feral forge]

Can you please provide a screenshot of your basic settings?

[hexed warren]

oh

[feral forge]

Do you require any support?

[hexed warren]

thanks for respond tho

[feral forge]

In this case, please contact the in-game customer service for further assistance in this regard.

[glass saddle]

I tried but nothing worked

[feral forge]

Please be advised that we are unable to assist players with account related issues here on Discord, but only the customer service in-game can.

[glass saddle]

Ok, thank you

[feral forge]

No, this is a scammer. You may refer to the announcement in #735483472432594994.

[glass saddle]

Thank you

[wispy wadi]

Yes

What is wrong with pubg glitches

[plush gust]

Hii

My account is banned without any reason plz unban my account
51016823958
This is my I'd number

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @plush gust.

[chilly spade]

@wispy wadi you may report all the bugs or glitches you found via in-game or by creating a post in #996546243859853424 in compliance with channel's pinned instructions.

[chilly spade]

@steep pine you may react and share your thoughts regarding the issue in #996892767521341533.

[steep pine]

@plush gust are you playing in emulator

[plush gust]

No Iam a mobile player

[steep pine]

Did you use any third party app

For graphics go better@plush gust

[plush gust]

No

[steep pine]

@plush gust ban screen shot

[plush gust]

@steep pine i don't have that

This is my account

[steep pine]

@plush gust login through that whatever you using to get in the game then it display ban notice take a screenshot

[plush gust]

Ok wait

[steep pine]

@plush gust I'd is not ban it is normal

[steep pine]

@plush gust click on file claim and see what you did wrong

[plush gust]

@steep pine i do it many times

[drowsy sun]

please help, hackers hacked my account, put your email, what to do, help

[plush gust]

Ok

Bro

Bro my moments are not band

[chilly spade]

@plush gust you may refer to #faq subpoint 2.12 for more info.

[steep cloak]

@chilly spade hello bro

[chilly spade]

Hello, please state your issue.

[steep cloak]

Can u help me ?

[chilly spade]

Yes sure if you state your issue.

[steep cloak]

My account hacked bro

[chilly spade]

Do you have acces to it?

[steep cloak]

By installing a virus on his phone with a third party program, they accessed my account receipts and removed my connection and I have deoonts in my hand.

[steep cloak]

No bro this Problem

[chilly spade]

You may refer to #faq subpoint 2.7 and 2.8 for more info.

[steep cloak]

I from turkey bro

[steep cloak]

@chilly spade i know bro

My Twitter delete my account

[coarse pivot]

Will the material crate stay forever or it will stay for a week or two?

[steep cloak]

they removed my link from my account

[steep cloak]

@chilly spade

[chilly spade]

If you donot have acces to your account or any social account.
Unfortunately, we cannot help you with this anymore.

[steep cloak]

My purchase deeont

[azure yacht]

Hello! I have such a problem, I bought 1500 + 300 uc in QIWI, paid, but there is no receipt. I wrote to QIWI and they said they would contact you. Why is there no receipt?

[cyan citrus]

The only recommended methods to make purchases are in-game and https://www.pubgmobile.com/pay, @azure yacht. Please avoid making purchases from unofficial sources. For further assistance with this, you may reach out to the customer service of your bank or the customer service in-game.

[coarse pivot]

@cyan citrus

[pure dove]

Is there anyone who can help me

[chilly spade]

Yes, please state your issue.

[azure yacht]

This is my first time. Before that, I made such payments, everything is fine, a receipt came.

[cyan citrus]

We don't have information regarding the duration of Upgraded Firearm Materials Pack.

[coarse pivot]

Can you guys answer my question

[coarse pivot]

Ok thanks

[cyan citrus]

Please refer to the last part of my response again, @azure yacht.

[cyan citrus]

You are welcome!

[azure yacht]

here is the receipt

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

We are unable to help you with purchase related issues through the community. Please reach out to the customer service.

[glass tartan]

I have got unfair ban in the game how can i request the game support for manually review my account because it was my oldest one and i didn't break rules and never use hack please tell me the steps to communicate with the support to help me solve this problem.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @glass tartan.

[desert kraken]

#questions, any word on uc station coming soon?

[cyan citrus]

No information regarding it, @desert kraken.

[desert kraken]

Aww ok, thank you for the quick response

[cyan citrus]

You are welcome!

[quartz scaffold]

hello

My friend in the team was banned inside the gym and he is from the random team, is it harmful to me?

[cyan citrus]

Player behavior and data is analyzed in aggregate. You will not be punished for inadvertently teaming up with a cheater from time to time, but repeatedly and actively teaming up with a cheater will result in penalties. Penalties may include deduction of rewards, clearance of tier score, and account bans. The penalty for repeated group w/ cheaters behaviors depend on the circumstances. In general, the penalty will increase with the number of violations, as well as for severe violations, @quartz scaffold.

[grizzled steppe]

hi my acoount is stolen can you help me?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised and stolen accounts, @grizzled steppe.

[whole vault]

Hello my Account got hack

I Can’t not login my account

[storm flume]

Please contact the customer service for further assistance, @whole vault. Refer to subpoint 5.4 in #faq for further information.

[whole vault]

Can Help me please

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts, @whole vault.

[whole vault]

You Can’t not help me ?

[cyan citrus]

No, we cannot help you with your issue through the community, @whole vault.

[empty olive]

Ingame support 🤦‍♂️

[whole vault]

How ? 😣😣

[lyric veldt]

Hello my Account got hack I Can't not login my account

[storm flume]

Please contact the customer service for further assistance, @lyric veldt. Refer to subpoint 5.4 in #faq for further information.

Please refer to subpoint(s) 5.4 in #faq for further information, @whole vault.

[lyric veldt]

I can't login to my account

[rough barn]

Hello, my pubg mobile account was hacked, I tried to get my account back
but changed mail and number what to do

[storm flume]

Please contact the customer service for further assistance, @rough barn. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @lyric veldt. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @rough barn. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cobalt oar]

Please do not use languages other than English, @rough barn You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pastel gull]

Hi,
I am facing a problem with my microphone.
I can hear them in (All) channel, but they can’t hear me.
I tried with another account in the same iPad, it works good.
The problem is only occurring when I use (All) channel.
(Team) channel works just fine.

Can anyone one tell me how to fix it?

[cobalt oar]

it is because the Facebook has been already Unlinked from PUBG MOBILE

[eager pollen]

парни что делать аккаунт взломали и привязали номер телелфна

[cobalt oar]

was linked before, It has been unlinked that is why The Facebook created new account.@night cloak

[eager pollen]

My account has been hacked and my phone number has been linked, please help

[cobalt oar]

Please contact customer support for account related issues.
Refer to subpoint 5.4 in #faq for further information.

[drowsy sun]

help native developers, hackers hacked my account

[short jewel]

hi cheater killed me last match i was about to report player but his name wasnt there so i couldnt report him and dont have id i hope you will support me and ban this player

and i want my protect points back because cheater killed me by wall hacks and its not fair

[eager pollen]

heeelp me

[short jewel]

bad supporting 😦

[whole vault]

Help me

😣😣

[short jewel]

this is the reporting screen after he killed me

his id was BET VPN or VPN BET or something like that but when i search it show there arent any player with this id

ind im preety sure i didnt kill my self

[whole vault]

Please

[cyan citrus]

Do you have a video recording of this?

[whole vault]

@cyan citrus They don’t help me

How can I do now

[short jewel]

no but i sended the screen shot that i cant report

can you support if i give u my id?

[cyan citrus]

There is unfortunately nothing we can do to help you with compromised accounts through the community.

[whole vault]

Then I can’t get my account back ?

[cyan citrus]

You may report player through the in-game report feature or reach out to the customer service for further assistance. If this happens again where you can find the user identification when trying to report a player, please make sure to share a video recording here.

[cyan citrus]

They only way to seek help is through the customer service. Your other option is to create a new account and continue playing the game.

[short jewel]

i tried but i didnt get any support

[cyan citrus]

Do you happen to have a video recording of the suspicious player, @short jewel?

[short jewel]

no i dont have anything of that match in my storage i jast have match results in my game in career results

so what can i do?

[iron zodiac]

Y is that game goes so much lag ?

[short jewel]

maybe youre device is week

[iron zodiac]

Wtf is that i got 60 fps in setting but in real it's 20 fps!

[cyan citrus]

Do you have the user identification of the player?

[iron zodiac]

English?

@cyan citrus bro can u help me?

[cyan citrus]

What is the device you are using, @iron zodiac?

[iron zodiac]

A50

Samsung 2019

I have 60 fps in graffic settings but in my game i really can't even aim on enemy

[cyan citrus]

I believe I have answered you for the same issue before. Please refer to my this response, @iron zodiac.

[iron zodiac]

Yes

But why just give me my real fps

Idk which fps i'm playing

I just know i'm playing a laggy game

[cyan citrus]

You may need to upgrade your device, @iron zodiac. I have already suggested you the troubleshooting steps and if they did not help you, we will not be able to help you with your issue any further through the community.

[night cloak]

How can i stop pubgm from downloading resources automatically

[cyan citrus]

If you are on a Wi-Fi network, it is unfortunately not possible at the moment, @night cloak. You will need to pause the downloads manually and avoid to open the resources that are not downloaded. However, if you are on cellular network, you may uncheck the option of automatic downloads from the Resource Management Center.

[iron zodiac]

Look bro just the first day i restart my phone it was fantastic fps and i could to play in HDR and enjoy the game,After than it goes so much laggy,And my device don't have any updates or u mean to i should to buy a new phone?

[short jewel]

i just know he had rp 16 mawd out outfit

when i try to find him with his id it showes me no players found

[cyan citrus]

You may reinstall the game or feel free to reach out to the customer service in-game should you require further assistance in this regard.

[cyan citrus]

Could you share the user identification of the player here?

[short jewel]

his name was VPN BET or BET VPN something like these

[cyan citrus]

If you do not have the exact user identification of the player, how did you make a search?

[short jewel]

i searched but nothing found

[cyan citrus]

Then it should be an invalid user identification, @short jewel. Unfortunately, if you do not have the user identification of the player, it will not be possible to report the player.

[short jewel]

sorry i cant type or talk in english well do you have persian supporter?

[cyan citrus]

You can only use English language here, @short jewel. For a list of regional communities, you may refer to #735483472432594994 sub point 3.1.

[short jewel]

and can i have my protect point ? i was ranking up

[short jewel]

ok thanks

[iron zodiac]

I do it so much,And when i can't stop automatically downloads i should wait for loading and after it,Pubgm kick me out of game and tern my Wi-Fi off so i really can't play this game it's better to delete it

[grizzled steppe]

Tencent Customer Support#4958 is it official

?

[iron zodiac]

Look this @cyan citrus

[sage geode]

Anyone unbanned my PUBG mobile account

[cyan citrus]

If the player will be suspended later for cheating, you may get a compensation of the lost rank points and additional challenge points. As a side note, you can try to search for match in your career results and use the report feature there to check if the player that defeated you is visible there or not.

[short jewel]

its not visible there

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @sage geode.

[cyan citrus]

Could you please share a video recording of it?

[sage geode]

My account is too expensive

[short jewel]

of career results?

[sage geode]

Anyone unbanned

[cyan citrus]

Yes, and also include where you report the player.

[short jewel]

Im uploading video

[cyan citrus]

Please refer to #faq sub point 2.12 for more information and refrain from repeatedly asking questions regarding account suspensions as this is not something we can help with.

[grizzled steppe]

@cyan citrus Is Tencent Customer Support#4958 official?

[cyan citrus]

No. This is a scammer. Please block the user and report him to Discord Trust & Safety: https://dis.gd/report.

[iron zodiac]

@cyan citrus bro now it's not hot or hitting but it goes lag

[grizzled steppe]

who can help me to get back my account

[cyan citrus]

You have already been answered. Please avoid repeatedly asking about the same issue in community channel and reach out to the customer service for further assistance.

[iron zodiac]

Okay tnx

[short jewel]

im completely sure i didnt kill my self

[iron zodiac]

But how can i call them?@cyan citrus

[cyan citrus]

Thank you. Could you please include the following player details?

▫️ Server
▫️ Device
▫️ Network
▫️ Country.

[hasty bone]

How did my friend get a pink DPS in Metro Royal map 3?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @iron zodiac.

[short jewel]

middle east
poco f3
data mobile (hamrahe aval)
iran

[cyan citrus]

And from where did you download the game, @short jewel?

[short jewel]

play store

[cyan citrus]

Thank you. Would you mind submitting a report of this issue through #996546243859853424?

[short jewel]

Ok

[grizzled steppe]

@cyan citrus my account got hacked but i have all proofs you need
who can help me
Knowing the game support isnt helped

[cyan citrus]

As we only provide community support through this platform, there is unfortunately nothing we can do to help you with compromised accounts, @grizzled steppe. Please reach out to the customer service of your social media accounts and customer service in-game for further assistance.

[night cloak]

hello, I used to play pubg mobile on this account: 545735830, nickname: ExTeVeX, this account was linked to Facebook and Twitter, but now, the Facebook account to which the game account was linked has been deleted, and when you log in via Twitter, a new game account is created. is there any way to restore the old account?

[cyan citrus]

It means that either you are using a different Twitter account or the Twitter account was removed from your PUBG MOBILE, @night cloak. Should you require further assistance with this, you may reach out to the customer service in-game.

[night cloak]

that is, or did the administration of pubg mobile disconnect my gaming account from the twitter account or twitter itself?

[short jewel]

Thank u so much

[cyan citrus]

You are most welcome, @short jewel!

[cyan citrus]

You may reach out to the customer service in-game should you require further assistance in this regard.

[night cloak]

there is no such item in the support service in the game and they can't help me there

[sick glade]

Hi

How can I join the beta of pubg to try new things before coming out officially?

[trim sable]

Can i unlink social accounts through log in email?

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. As mentioned earlier, this is not something we can help you with through the community. Your other option is to create a new account and continue playing the game.

[night cloak]

can I somehow find out which social networks my account is connected to, which I do not have access to?

[cyan citrus]

You can participate in an ongoing beta version by navigating to Beta Test Invitation within the global version's recommended events or your in-game mail.

[sick glade]

THX

[cyan citrus]

If you have two social media accounts connected with your PUBG MOBILE account, you can remove one of them after you meet all of these requirements:

[night cloak]

in the game, they can't connect me with the operator, and the prepared topics that the bot suggests don't suit me. what do I need to write to be transferred to an operator?

[cyan citrus]

You may use the alternate options available in the FAQ of the bot. Unfortunately, we will not be able to help you with your issue any further.

[night cloak]

nice...

-3 years account...

[cyan citrus]

You are welcome!

[small walrus]

Hello , Can you please report this guy he's sending me vulgar words i don't even know him -___-

His ID

51520313801

[cyan citrus]

You may report such behavior directly through in-game using the built-in report feature or reach out to the customer service in-game for further assistance, @small walrus.

[small walrus]

Okey thank youuu

[abstract wadi]

I guess this need to be deleted from the channel

[cyan citrus]

You are welcome!

[trim sable]

My question is am i able to remove any social account if i logged in with my email/mobile number…. Or i need to log in with one social account to remove another?

[cyan citrus]

Yes, you can remove the social media accounts when you are logged in with your linked e-mail, @trim sable. You will have an option to select the platform you want to remove.

[trim sable]

There is no options to remove 2 social accounts at the same time?

[cyan citrus]

No, you can only remove one social media account at a time, @trim sable. You cannot remove both of your linked social media accounts.

[trim sable]

Ok suppose i remove one of them today then what is the approach of removing the second one? When and how could i be able to remove that one?

[cyan citrus]

You cannot remove both of your social media accounts, @trim sable. It is not possible. One has to remain connected with your PUBG MOBILE account.

[short jewel]

Sorry who will help me after i post the video in issues?

[trim sable]

Is there any primary account … like i have connected playegames and facebook

[cyan citrus]

Your issue will be reviewed by the community team soon.

[short jewel]

Thanks

[cyan citrus]

Could you please elaborate?

[cyan citrus]

You are welcome!

[short jewel]

And one more thing
Streamer called hypo aim is in server bot he hasnt have vontent creator role

He is verify in twitch

60 k followers in twitch 27 k subscribers in youtube and pubg mobile Instagram account was followin his page in Instagram

[cyan citrus]

Players can apply for PUBG MOBILE Content Creator program through Community section under Roles in #735483472432594994, @short jewel. However, the requests are handled by the community team.

[short jewel]

Ok thank u

[cyan citrus]

Glad to be of help!

[trim sable]

Like i have connected facebook and playgames…and suppose today i have removed playgames ….and put twitter…now if i want to remove facebook and keep only twitter is it possible? I think log in with the Twitter and remove the facebook? Is it ri8?

[cyan citrus]

Yes, after you meet all of these requirements, @trim sable.

[trim sable]

I couldn’t understand numbr 3 would you please explain it

[cyan citrus]

The channel that you are currently logged in with when trying to remove your other social media account.

[short jewel]

And one last thing can iranian and Afghanistanian content creators get pubg partner title because there are not any iranian pubg partner

[trim sable]

Ok if i want to remove facebook by logge in with twitter …. The twitter must be connected for 30 days ri8?

[cyan citrus]

There are no public requirements available. It is up to the community team to approve such requests. You may also refer to #735483472432594994 sub point 3.1 for a list of regional communities and see if you can find a more suitable content creator program for yourself.

[cyan citrus]

Correct.

[trim sable]

Ok one more information i need to know….how many days pubgm in game support took to recover hacked account after verified ownership of the account?

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @trim sable. We cannot provide a reasonable time span as we are not affiliated with them. A customer service representative will contact you as soon as possible.

[lyric veldt]

Hello my Account got hack I Can't not login my account

[storm flume]

Please contact the customer service for further assistance, @lyric veldt. Refer to subpoint 5.4 in #faq for further information.

[trim sable]

Ok thank you so much 😊

[cyan citrus]

You are most welcome, @trim sable!

[lyric veldt]

How do I write to support to restore my account?

[short jewel]

I saw the file but it didnt have iran can you add it soon?

[lyric veldt]

@cyan citrus How do I write to support to restore my account?

@cyan citrus Where can I apply for account recovery?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @lyric veldt.

[lyric veldt]

I can't login to my account

[short jewel]

Iran is country too! We want persian language in game and iranian supporters and somewhere iranian can talk and get pubg partner

[dire rain]

@cyan citrus my ID got banned for no reason .. i am an emulator player from bangladesh .been playing from season 2.. please help me to recover My ID

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @dire rain.

[lyric veldt]

@cyan citrus I want to apply for account recovery, where can I do it?

[dire rain]

@cyan citrus i did everything .. but the response i got isnt helpful .. i can give u screenshot and diagnosis file if u want.. please help me

[lyric veldt]

@cyan citrus I want to apply for account recovery, where can I do it?

[cyan citrus]

Refer to this response and please refrain from repeatedly asking about compromised accounts in the community channel as this is not something we can help you with, @lyric veldt.

[fresh jungle]

Hello, my account has been stolen

[lyric veldt]

Ok, sorry

[cyan citrus]

Refer to the information provided in #faq sub point 2.12 and please refrain from repeatedly asking about suspended accounts in the community channel as this is not something we can help you with.

[storm flume]

Please contact the customer service for further assistance, @fresh jungle. Refer to subpoint 5.4 in #faq for further information.

[lyric veldt]

If you can’t log in, then you need to go to the PUBG Mobile technical support site (this is a discord server that has an actual link to the account recovery form) and fill out a special form. In it you will need to specify: Account login. Mail.

[cyan citrus]

What are you referring to? There is no one that can help you with your account other than the in-game customer service. For more information, please refer to the last part of the #735483472432594994.

[balmy lark]

Hi

[cyan citrus]

Hello! How may we help you, @balmy lark?

[balmy lark]

I want to change my age now

I am above 18 years

By mistake i was press no in game play management

[cyan citrus]

You can change your Gameplay Management settings through Settings of the game and select ''Other'' option at the bottom, @balmy lark. If you have recently changed your Gameplay Management settings, there will be cool-down of 30 days before you can switch that option again.

[balmy lark]

No I want to change my age now

I can’t wait for 30 days

Even 10 days

[cyan citrus]

You unfortunately cannot do it before the cool-down, @balmy lark. Please be extra careful next time.

[balmy lark]

Obviously but do something for me plzz

[cyan citrus]

There is nothing we can do to help you with it, @balmy lark. The cool-down is there for everyone and you cannot bypass it.

[balmy lark]

It means no support for me