questions

[junior birch]

Accounts in the European Economic Area (EEA) cannot change countries or regions at will due to the General Data Protection Regulation (GDPR), You may contact the customer service instead. For further information please refer to sub-point 5.4 in #faq.

Please perform a routine repair from the login menu and see if it makes any difference.

How may I be of assistance today?

[tough trout]

I tired everything even uninstall and installed again

[tough trout]

I did also uninstall it and installed again

I did routine repair

[desert trench]

But my 1st county is Pakistan

[junior birch]

Please try to clear your game cache.

[tough trout]

I swear I tired everything I even changed the internet connection

😭😭😭😭💔

[mystic crow]

Why was I banned from Metro Piano for 10 years?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mystic crow.

[feral idol]

Dear PUBG developer team, My PUBG account with ID number 5123992964, which I actively use, has been unfairly banned. I did not use any cheats in the game and I did not make any illegal actions that could cause me to be suspended from the game. I don't think I have behaved inappropriately. I would like to request a proof of why you closed my account. I request my account to be reopened as soon as possible. I'm going live and I have the recording of the last 180 days and I'm ready to present it to you as proof. If you tell me for what reason I was banned, I want to send you proof and prove that I am innocent.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @feral idol.

[junior birch]

Please refer to sub-point 4.5 in #faq for further information and/or submit a report about this through #996458713126797405 in compliance with the channel's topic instructions, @tough trout.

Could you please elaborate on your issue?

[night cloak]

I can't buy UC and I haven't done anything wrong at all id: 5234827803

[coral anchor]

Dear PUBG developer team, My PUBG account with ID number 5939388549, which I actively use, has been unfairly banned. I did not use any cheats in the game and I did not make any illegal actions that could cause me to be suspended from the game. I don't think I have behaved inappropriately. I would like to request a proof of why you closed my account. I request my account to be reopened as soon as possible.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coral anchor.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

If you mean the Returner event, at least 1 month.

Feel free to create a post in #925386893472981002 and include information about your numeric user identification, server, device, network and country, and a video recording.

Please check the rankings of the region you are currently in instead.

Please provide a video recording of the issue.

If you want to update PUBG MOBILE, we recommend updating it via Google Play Store or download the game from the official website.

Please provide a video recording of the issue.

[fast cape]

Hello PUBG Team! I'm from Pakistan and want to inform you that me and many other players are getting banned without any reason for 10 years, We have precious and expensive accounts. Only my account's worth is more than 3 lacs so no one is crazy enough to use hack or modified thier expensive account. Please look into this matter and make accounts unban which are banned after 24th july, because after 24th july many peoples are getting banned without any reason for 10 years.

[dreamy thistle]

Hello PUBG Team! I'm from Saudi Arabia and want to inform you that me and many other players are getting banned without any reason for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dreamy thistle.

[pale carbon]

5405008612

Why 2%???

[ancient trellis]

I didn't do anything. I love pubg mobile. Why did they give me a band and I didn't do anything? Please, give me back my account😭😭😭😭😭51532935803

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ancient trellis.

[peak merlin]

Unable to purchase anymore cats what could be the issue..?

[storm flume]

Please contact the customer service for further assistance, @peak merlin. Refer to subpoint 5.4 in #faq for further information.

[rigid sail]

hello PUBG Mobile team, my account was banned for no reason and this is absolutely unfair. I have not used any cheat programs and I have never used these programs or cheat in any way... because i won't risk my account that worth thousands. I think this is a mistake. I hope you will help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rigid sail.

[bleak drift]

I can’t play solo to make merit high?

[feral forge]

You can only play unranked Classic solo match.

[bleak drift]

I want to make my merit high

[bleak drift]

I can’t even play any mode or solo squad duo

[feral forge]

You are unable to play unranked mode?

[bleak drift]

Yeag

Yeah*

[feral forge]

What is your merit?

[bleak drift]

19

And the available merit is 5

[feral forge]

You may refer to this:

[bleak drift]

So how i can make it higher?

Oh

I hate the new merit ugh btw thx 🤍

[night cloak]

Question, whenever you spectate your friends is it normal to hear them talk? Or is it a glitch

Because it has been happening with me a few times

[idle falcon]

My phone supports 90fps but it doesnt work on pupg why??

[cyan citrus]

What is the device you are using, @idle falcon?

[idle falcon]

S20fe

[cyan citrus]

Does it happen all the time?

[night cloak]

It doesn’t happen all the time @cyan citrus

I remember spectating my friend while hearing them talk

[cyan citrus]

Then it may a bug, @night cloak. Do you happen to have a video recording of the issue?

[night cloak]

Unfortunately no however if it happens again I’ll record it

[idle falcon]

??

@cyan citrus

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @idle falcon.

[cyan citrus]

If it happens again, please make a video recording of the issue and submit a detailed report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[night cloak]

Okay, will do thanks.

[cyan citrus]

You are welcome, @night cloak!

[idle falcon]

Thx

[cyan citrus]

My pleasure, @idle falcon!

[mild hedge]

possible to talk to a moderator privately?

[cyan citrus]

What does it concern, @mild hedge?

[rugged rose]

Where is the vote for the cover of crystal power
@cyan citrus

[stark frigate]

In how much time will I get the regional rankings reward in All Talent Championship week 2?

[rancid topaz]

Hello, my account was stolen, email, phone number and Facebook were unlinked, what i should do to return account?

I have old email, phone number and all passwords

[hexed grove]

@rancid topaz Contact Customer Support as here don't provide support regarding account related issues

[rancid topaz]

Inside game ?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @rancid topaz.

[topaz harbor]

What does this message mean?

[storm flume]

Please contact the customer service for further assistance, @topaz harbor. Refer to subpoint 5.4 in #faq for further information.

[upbeat hemlock]

Ping in game is so much fluctuating

In middle east server

Is there any solution?

?

[honest slate]

Yes done!

[dire sphinx]

These guys are selling carding uc and iphones
Its against pubg mobile rules pls ban this insta and these shown pubg ids

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @dire sphinx.

[cyan citrus]

It is most likely an issue with your internet connection or network environment. What is your country and the device you are using?

[dire sphinx]

Its telling site can't be reached

[night cloak]

Guys can you please share me PUBG app link for iOS 🫤🫤

[tame terrace]

Sir I'm unable to receive the code in my mobile. I'm trying to register my phone number. I have linked my Email and logged in with email and ASLO i have written the number without 0 but still can't receive the code.

[pallid mango]

Tell me why I can't purchase this items in my pubg acc
Even I have uc

[night cloak]

Good day all. My Account was stolen. Who can I contact in this case ?

thank you in advance

Has donated very much. Its very sad. Have all proofs.

[hexed grove]

contact customer support

on Discord Account related issues won't be solved

[cyan citrus]

Could you please share a screenshot?

[cyan citrus]

You can download the game through the App Store.

[ruby apex]

Are you guys going to solve the mythic emotes in pharaoh wheel? They can’t be used in game/cheer and we have reported it yet nothing happened

[cyan citrus]

There is daily limit to receive the verification codes. Please make sure that you have entered a correct phone number, try again at another time or reach out to the customer service for further assistance if the issue persists.

[storm flume]

Please contact the customer service for further assistance, @pallid mango. Refer to subpoint 5.4 in #faq for further information.

[red berry]

Good afternoon, is it possible to recover pubg mobile account if it was hacked through gmail and what evidence is required for this.
ID: 528312571

[storm flume]

Please contact the customer service for further assistance, @red berry. Refer to subpoint 5.4 in #faq for further information.

[fervent arrow]

Any help me about emulator

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @fervent arrow.

https://www.gameloop.com/.

[ornate fossil]

Low security....to get back so hard...spend much money for 1 id...urm....

[silver rampart]

Bro the middle east server is fluctuating so much

my ping is 20 and Suddenly the game disconnects me

It happened also to some YouTubers

I think it's a problem with the server

And even when it starts to lag it gives you a 10 min ban and say because of a data error with your client

[ornate fossil]

Please unbind this no. from my id 5563426583 my id has been hacked with this person....

[topaz harbor]

Is this the real pubg support discord

[tepid onyx]

Hello, the game support is not working for me. What to do? I need to make a refund.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @tepid onyx.

[cyan citrus]

This is a scammer. Please block the user and report him to Discord Trust & Safety: https://dis.gd/report. For future reference, do not accept friend requests from malicious accounts.

[topaz harbor]

bruhhhhh

[cyan citrus]

Your account security is your own responsibility. Please consider changing your password or reach out to the customer service of your social media account. Refer to #735483472432594994 for more information.

[tepid onyx]

is this a real support?

[red berry]

No its scam

[tepid onyx]

how to make a refund, just uc did not come.

[storm flume]

Please contact the customer service for further assistance, @tepid onyx. Refer to subpoint 5.4 in #faq for further information.

[lone arrow]

I contacted customer support about trying to get my account back that I can't log into because I upgraded my phone and it can't recognize the new device. I tried secondary verification but the method doesn't send a code to a phone number or email and it put out a parameter error (none are linked to the account since I only log in with Twitter) and they are "trying" to assist me by asking me to provide transaction history from March and April but I don't have ANY uc purchases on ANY of my cards in April. They originally requested 2 transactions between the past 3-6 months so I gave them 2, 1 from February and 1 from March but they keep asking for 1 transaction from March and April and it's getting me nowhere, what should I do?

[night cloak]

Hello my name

WT乄surpisī5

the game has been banned withowt warming cause and i hahave not violated the terms and conditions of the game and i hope that my account will returend and Solve the problem
This is my account ID 5204108429

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[orchid quail]

Sir i need esports room card

[feral forge]

You may refer to this message for further information on how you can apply for tournament room cards:

#questions message

[feral forge]

You must fulfill the requirements from the in-game customer service in order for them to proceed with your request. Please know that this is not something that we can assist you through Discord as we are not affiliated with the in-game customer service.

[orchid quail]

Not open this link

[feral forge]

What do you mean by that?

[orchid quail]

Not open

[still hull]

Pls Support To Change My PUBG Mobile Region

[feral forge]

Where do you reside, @orchid quail?

[feral forge]

You can change it via your in-game settings.

[still hull]

59 day. how

[feral forge]

You will have to wait for the cooldown end. That is your only option.

Begging is not allowed, @still hull.

[still hull]

Its Not Begging Just Request.

[tame terrace]

What is the prize of weekly custom matches. And are they played in solo?

[sick shale]

Refer to the pinned messages in #matches for further information.

[peak marten]

why is it not possible to copy controls from layout 1 to layout 3?
Please PUBGM give us this 🙏

[tame terrace]

There's no prize mentioned kindly tell me what's the prize?

[sick shale]

You can do that by using the layout's share code.

[orchid quail]

@feral forge

[peak marten]

ahhhaa, let me try tht. Hold that thought.

[peak marten]

says " failed to retrive layout share data"

[sick shale]

Oh, I thought you're asking to use layout from the same category. This isn't possible because the controls work differently.

Feel free to share your suggestions in #996458713126797405.

[peak marten]

ok.

[wide dove]

@celest shadow

[chilly spade]

@wide dove please state your issue here.

[wide dove]

When I use DNS pubg doesn't work

[chilly spade]

Try changing the dns settings or not using the dns.

[sick ibex]

How can i get back my guest account?

[storm flume]

Please contact the customer service for further assistance, @sick ibex. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

hi

anyone here

pubg uc deduction

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

i bought them from midasbuy

[junior birch]

If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game. For further assistance, you may contact the customer service in-game, @night cloak.

[night cloak]

midasbuy its unofficial purchases site ?

look

please

[mortal apex]

Please be advised that purchasing from unauthorized websites is not allowed.
We recommend to use only these resources and in-game:
▫️- https://www.pubgmobile.com/pay.

[night cloak]

so why are using it in gamelloop

is this is scum

[mortal apex]

I do not understand you. Please refer to my message above.

[night cloak]

gameloop the emulator

[late steppe]

Hi, my pubg account has been stolen by a hacker. How can I get it back?

[storm flume]

Please contact the customer service for further assistance, @late steppe. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

i use that platform

midasbuy

[late steppe]

I did but it says it can’t help me

[night cloak]

tencent right ?

[feral forge]

No, this is a scammer. Please refer to the announcement in #735483472432594994.

[night cloak]

yeah ik

he need my email and password

how much time they need to reply

hello, I have a problem, a UC debt has formed on my account, can I find out how much is still left to pay? Today I replenished UC and they were written off from me

[cyan citrus]

Please share a screenshot of the issue you are facing, @night cloak.

[cyan citrus]

A delayed response from the customer service can be expected due to enormous number of requests every day. Please wait patiently.

[night cloak]

same issue

[night cloak]

okay i am

I used the kachishop website and is it possible to find out what debt is left?

[amber patrol]

I need to unlink my twitter

But it says haven't logged in enough days on this device

When Ive logged in on the device for more then a month

[cyan citrus]

If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game. For further assistance with this, you may contact the customer service in-game.

[amber patrol]

@cyan citrus

Can u help me

[cyan citrus]

You will first need to meet all the these requirements to be able to remove your social media account from your PUBG MOBILE account:

[amber patrol]

I did all of that

My current login is the login I used when I created the account

I've been in pubg more then 30 days on my device @cyan citrus

[cyan citrus]

Please refer to the fourth requirement in the screenshot I have provided above. Yu must log in to the account on the same for at least 15 days in last 30 days.

[amber patrol]

Look

Above

[cyan citrus]

Should you require further assistance, please feel free to reach out to the customer service in-game, @amber patrol.

[night cloak]

is there any way I can find out my debt?

[cyan citrus]

We will not be able to help you with that any further through the community, @night cloak. Should you have any further questions, please reach out to the customer service.

[night cloak]

and where is the customer support service?

[cyan citrus]

You can contact the customer service through inside the game, @night cloak. Please refer to #faq sub point 5.4 for further instructions.

[willow matrix]

Hello, how can I contact the customer?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @willow matrix. Remember to read through #faq before asking questions in the support channels.

[willow matrix]

Can you help me my account has been terminated and I have not used any files and I have not violated the user agreement

[polar marsh]

Please refer to the private message from @polar marsh for further information, @willow matrix.

[night cloak]

what?

[stiff hare]

It is fraud message

[storm flume]

Please consider blocking the user or reporting the content to Discord, @night cloak, as we are unfortunately unable to assist with behavior outside of our Discord server.

[pale gale]

What I should do if my account got hacked

[storm flume]

Please contact the customer service for further assistance, @pale gale. Refer to subpoint 5.4 in #faq for further information.

[pale gale]

And the hacker he removed my all emails from the account because I was waiting for customer service to answer me back I connect customer service but nobody helped me now the hacker he removed all my emails since June 21 till now I'm back in customer service service to help me to return my account but nobody helped me that's not fair and that's but a lot of money in my account my account there is any way to find out

All this happened to me because you're update guys you put his phone number I didn't know about it thank you Guys for your update a lot of people lose their account and you got you not to help At all

Of course you never gonna answer me because you don't have answer

[storm flume]

Please do not use languages other than English, @pale portal. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[south skiff]

I got ban without reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @south skiff.

[night cloak]

hahah

[night mango]

I got banned from the mode of metro royale for 65 days for giving my gear to friends. Why. Just why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night mango.

[thorny rapids]

Hello, if my account was stolen, can I ban it or try to recover it? @polar marsh

[hexed warren]

Hello Moderator, Admin, Staff! Can I ask why that I am over 18 years old but I cant turn on mic in game and chat. @polar marsh

[honest slate]

Can I get a reply in #996546243859853424 ?

[left spade]

Can I contact support

[hexed grove]

Please state your query

[left spade]

I have a problem with the mail link

[autumn sphinx]

Why the heck game servers are not working properly? Every time high MS or server stoped working error message. I am fed up with this. My internet is 100% fine. My everything is working smoothly but the game 😡 ps. I am from Pakistan

[hexed grove]

what problem

[hexed grove]

please check your internet connection

[light osprey]

Hi, I am Gaming Moments (On YouTube 225K Subs).
I applied to become a PUBG Mobile Partner. But I have not heard back, and it has been a week.

How long does it take to get a response?

[junior birch]

This is a fraud and and an attempt to scam you out of your account. Please block the user and report them to Discord Trust & Safety. For further information, please refer to #735483472432594994.

[hexed grove]

you need to wait patiently until the Admin contact you.

[light osprey]

Okay. Thanks.

[hexed grove]

you're welcome

[light osprey]

And who are you?

[hexed grove]

if you want a normal conversation you can use #chat . This channel is specifically for support.

[vital trout]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vital trout. Remember to read through #faq before asking questions in the support channels.

[pallid rune]

My pubg account UC has been removed from my account, is it a gilch or who has taken it out?
Please help me

[junior birch]

Please provide an image of the issue you are facing, @pallid rune.

[pallid rune]

My account uc automatically removed@junior birch

[junior birch]

Please check your in-game mail, @pallid rune.

[zealous sleet]

@celest shadow check DM. Emergency

[pallid rune]

I check my mail @junior birch

Tell me brother what I do@junior birch

[autumn sphinx]

My internet connection is good

[storm flume]

Please contact the customer service for further assistance, @pallid rune. Refer to subpoint 5.4 in #faq for further information.

[autumn sphinx]

See if they say. They have deducted your UC for illegal top up.

[dense pilot]

Hello

I have a merit problem

[junior birch]

Please state your problem, @dense pilot.

[dense pilot]

And when i play solo match and finish
My merit isn't increase

Can anyone help

[junior birch]

What is your current merit, @dense pilot?

[dense pilot]

75

And?
What can i do?

[junior birch]

You cannot play Ranked matches or multiplayer Metro Royale, @dense pilot. You can play on Unranked classic modes.

[dense pilot]

Oke i will try

It doesn't work

My merit is not displacement from 75

Can anyone help?

<@&481161015728406538>

[ornate timber]

Hi

[junior birch]

Hello, @ornate timber! How may I be of assistance today?

[ornate timber]

I need call moderater

[loud cradle]

@lime juniper are you there

[junior birch]

If your merit is between 60 to 79, you will not be able to find a match for rank modes or participate in Metro Royale and your EXP and BP earnings will be reduced by 50%, @dense pilot.

You can get:

• 3 scores for finishing a match in the top 10th place.
• 2 scores for finishing a match in 11th-50th place.
• 1 score for finishing a match in 51st-100th place.

[junior birch]

Please state your inquiry here.

[dense pilot]

Bro im literally only jump and kill my self in top 100 and my merit is 75

I don't know how else to explain it to you

@junior birch

And play Unranked solo

[celest shadow]

Merit recovery is related to time spent playing the game and in-match performance.

[warped thorn]

Can a moderator tell me where the best place to directly message PUBG mobile would be?

[storm flume]

Please contact the customer service for further assistance, @warped thorn. Refer to subpoint 5.4 in #faq for further information.

[warped thorn]

Thanks

If I needed somewhere outside the game, where would I go?

[fickle hawk]

This event, is region specific? Coz I haven't seen it yet

[junior birch]

You can send an email to [e-mail].

[warped thorn]

Thanks for your help

[junior birch]

The event will be available on 11th of August.

[tepid onyx]

how do I contact support?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @tepid onyx.

[tepid onyx]

I can't reach out to the developers themselves to make a refund

[sullen lion]

Bruh! its on 11th do check the date lol!

The outfit looks like this! Kinda okay...not worth still..

[fickle hawk]

I don't how, but I read as from 5th or 3rd August. My bad

[sullen lion]

[broken bear]

i found hack in tik tok live

577397590

he is id

https://cdn.discordapp.com/attachments/998356247071953098/1006324828044808192/RPReplay_Final1659925943.mp4

video in live

[pale carbon]

I have problems about ranking

[dense quest]

I accidentally changed my server and want to change it back, it was in north America but now it's in kjrp. Is there any way I can change it back

[fathom portal]

ID without any reason ban hogai for 10 years..

Please look into this..
ID Name: NOTurCuteBUNNY
Character ID: 5115633836

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fathom portal.

[olive dagger]

Hello , please help me , my account was hacked and stolen , a person linked his phone number and made a two - factor authentication what should I do ?

[storm flume]

Please contact the customer service for further assistance, @olive dagger. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

You will have to wait for the cooldown in order to change it again.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @broken bear.

[olive dagger]

Please help me I can't contact the support service what should I do if the stacking account has been put through a secondary check, my phone number has been linked and I can't log in to the account

[feral forge]

You can contact the in-game customer service via the login menu of the game.

[olive dagger]

I can't do it that way

[olive dagger]

There the bot responds and I can't reach the support service

[feral forge]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[tawny granite]

لم اعد اقدر ادخل جيم كلاسيكي مصنف تقيمي بلاتيني 2 ارجو المساعده

[storm flume]

Please do not use languages other than English, @tawny granite. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tawny granite]

I can no longer enter a classic gym rated platinum 2 please help

I can no longer enter a classic gym rated platinum 2 please help

[fiery plinth]

Hey guys one question! I've been ranking in duo this season. And the maximum ranked points I get is 8, nothing above than that. No matter how many kills I do or even if I win the match, i will still get 8 points. This is happening from the time I reached Crown III, and now I'm on Crown I. Pls help

It's fine on Squad matches. I'm on Crown III in squads and the maximum points I get is 20 after good games.

[autumn glade]

Any one here for support !

<@&481161015728406538>

i need to know the registration date of account in this format DD-MM-YYYY ?

is link social Network Account are the registration date or no !!

[feral forge]

Correct.

[feral forge]

If you have linked a login method to your game account on the very first day you created your game account, then that should be it.

[feral forge]

The higher Tier you reach, the less point you get.

[autumn glade]

I unlink first link with my account ! And link new links and my account hacked and link with phone number , what should i do to unlink this number ! I replay to all questions they ask but regestertion date how !!

[feral forge]

Could you please provide a screenshot of your issue?

[feral forge]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements. (This method only works when you have linked a login method to your game account on the very first day you created your game account)

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Appstore or Google Play Store.

[autumn glade]

This achievement right !

I swear i write this , my case with unlink phone number is from 5 months i try and try but they didn't help me ! 😦

[feral forge]

Yes, the date should be correct if you have linked a login method to your game account on the very first day.

[autumn glade]

They replay

[feral forge]

You will have to fulfill the requirements of the in-game customer service in order for them to proceed with your request.

[autumn glade]

I fulfill but this registration date !

Hello FِHD٭,

We have an update on your issue. We see that you have provided the incorrect link date. Could you please please help us with the registration date of your hacked account in this format DD-MM-YYYY so that we can help you further.

Awaiting for your reply!

I send to them

24-11-2018 😩

Is this right or no !

What else @feral forge should i do 😦

Iam really so sad

I restore all links of my account but phone number linked its own to hacker 😦

I spend alot of UC on my account from s4 till now 😦

Who can consider my case and help me 😦

@feral forge

[feral forge]

Did you provide this date before in this format and they said that it is incorrect?

[autumn glade]

And they replay

[feral forge]

Please provide them all the requested information then wait patiently for a response from them.

[autumn glade]

Hey i provide all what they order from me 😦

Come on don't joking

[feral forge]

As the customer service receives an enormous amount of requests daily, it takes time to review all of them. Please be patient for a response from them.

[autumn glade]

I do , iam waiting and today they replay

Look

[dense quest]

Is that the 60 day period of time

[autumn glade]

What also should i do Nadia , iam try and try from January 😩

If hacker active 2FA in account i will not able to open my account again , what should i do in this case !

I will wait the joking of support chat agent !

Registration date !! i may lose my account in any time !

The ask me provide first payment receipt , ido and 6 months ago receipts i provide , last month receipt i provide !

[feral forge]

Yes.

[autumn glade]

They ask me about social which i can login to account through i give them all info about it !

What else nadia !

i may judge them i spend alot of money on my pubg account ! They wont help me by providing all this info , that prove i am the owner of the account , and stop my case because reg. Date !

is this fare ! From your thoughts !

@feral forge

[feral forge]

Account safety is player's only responsibility, you are responsible to safe guard your account and login methods. There is nothing that we can do to assist you as we are not affiliated with the in-game customer service. Please be patient for a response from them.

[autumn glade]

Okay nadia 😦

What another way to unlink phone number 😦

[feral forge]

Only the in-game customer service can assist players with account relate issues. As mentioned above, we are unable to assist you in this regard.

[autumn glade]

In processed case , i unlink hacked FB , okay ! And after that i try the same answers to unlink email/phone they reject whyyyyyyyy !!!!!!

@feral forge

So tell me why pubg make this discord server 🌝

Just for chatting ! Or solve problems of players !

[feral forge]

The purpose of this server is to provide a friendly environment for you to have conversations with other players, team up with friends, provide feedback and bug reports, get community support, participate in events, stay up-to-date on news.

[feral forge]

As mentioned earlier, the in-game customer service will not proceed with your request if you did not fulfill their requirements.

[autumn glade]

Thanks Nadia 🫶

[dim heron]

I haven't violated and broke rules but pubg banned me , I have done nothing against rules but despite they banned me please check my case carefully and reactivate my account and unban me hurrily otherwise refund my money I have spent on pubg otherwise I will take this case to Supreme Court and will ban pubg in Pakistan as well as all around world.
Character ID:5894822713
Character Name:「TG」乛ALERT

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dim heron.

[feral forge]

You may refer to this for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[naive mirage]

how long will the material event will be? what's the exact ending date of event ?? #pubg-mobile

#events

#pubg-mobile

[proud sorrel]

Is this like the only discord server with no moderators or am I trippin?

They should add a Metro Royal Tag for us.

[autumn nymph]

Purchasing activity pack doesn't give any extra rp points right? It just gives rp points faster without completing missions?
Am I right?

[jade nest]

No

[autumn nymph]

Is that a reply for me? If yes pls exaggerate

[jade nest]

Watch this for clarification
https://youtu.be/mX-xvslBtV0

Also i thought this was #pubg-mobile chat,my bad.

[surreal lynx]

Do I have to complete this 6times? 600 minutes?

[feral forge]

We have no information in this regard, @naive mirage.

[feral forge]

Yes, correct. You can complete this mission up to 6 times.

[night cloak]

nvm i got it back

there was js sum wrong w the settings

fixed it nd got the server thing back

[tardy quarry]

Can you please help me with my problem in logging in ?

I log in but the verification message doesn’t arrive to my mobile number

It’s been almost a month since I have this problem and no one helped me

@feral forge Can you please help me ?

[storm flume]

Please contact the customer service for further assistance, @tardy quarry. Refer to subpoint 5.4 in #faq for further information.

[tardy quarry]

I did and they didn’t help

[feral forge]

Only the in-game customer service can assist players with account related issues. We are not affiliated with the in-game customer service and are unable to assist you in this regard.

[tardy quarry]

They asked me to send them a video but it cant be sent there

[tardy quarry]

Do you know an email for them so I can send it?

[feral forge]

You can use a media hosting website, upload the media, convert it into links, and send the link to the in-game customer service.

[tardy quarry]

Anything other than YouTube you know of ?

[feral forge]

The e-mail address ([e-mail]) is only reserved for general inquires, only the in-game customer service can assist players with account related issues.

[feral forge]

Google drive.

[tardy quarry]

You are the best

[honest shuttle]

If i bought other sim can i buy 150 uc month 5 everyday

See @feral forge i tried to buy in same sim card and my brother already bought prime in that sim

If i buy another new sim card is it fix or not??

@feral forge

@static sleet

<@&481161015728406538>

Pls respons

Why no one ISßSSSSS RESPONDING

😠

[static sleet]

Please refer again to the screenshot you provided. Unless the SIM card is your payment method, you will have to change the bank account to purchase a second subscription for your game account since your current payment account has already been used.

[wet viper]

I need help my account got hack

[storm flume]

Please contact the customer service for further assistance, @wet viper. Refer to subpoint 5.4 in #faq for further information.

[wet viper]

I am unable to login my account someone link his number in secondary verification and he enable the secondary verification

So i cannot login with my primay account

[cyan citrus]

Refer to this response, @wet viper.

[honest shuttle]

What u mean bank account i pay by load my balance

[hasty robin]

Any mods

[honest shuttle]

And i use google account to create payment @static sleet

[cyan citrus]

How may we help you?

[honest shuttle]

IDK

[hasty robin]

I am trying to contact service customer and not getting any reply

It's has been 2 days

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @hasty robin. Please wait patiently.

[honest shuttle]

Help me

Im gonna recharge rn

If i still cant buy the prime

I bought new sim cards

[honest shuttle]

@static sleet

[old pewter]

I just bought a new device and when i try to login this appears. some help please. I dont have the access to my old gaming mail so i cant put in confirmation code buy i have the correct mail and password.

[honest shuttle]

I dont got that when i changed to new devic4

Device

Sussy amongus

[old pewter]

i know bro

[honest shuttle]

😩

[cyan citrus]

Please try to use the verification code or change your password. If the issue persists, reach out to the customer service in-game for further assistance.

[hasty robin]

@cyan citrus someone has logged in account and turn the 2FA in game and we have Twitter link and and Google link but he has turned phone number verification

[storm flume]

Please contact the customer service for further assistance, @hasty robin. Refer to subpoint 5.4 in #faq for further information.

[vernal frigate]

hello, excuse me
where channel for me give my suggestion for pubgm?
Thx

[cyan citrus]

You can provide your feedback about the game through the #996458713126797405 channel in compliance with the channel's guidelines, @vernal frigate.

[old pewter]

i cant use my email

[storm flume]

Please contact the customer service for further assistance, @old pewter. Refer to subpoint 5.4 in #faq for further information.

[timber osprey]

Can someone allow me play classic ? I am not using any cheats or exploiting any bugs , why i am restricted for 24hrs

Moderators , admins , devs can u guys look into it

[torpid canyon]

Did you abuse other Players? or Found any bugs and glitches for Unfair Advantage?

[timber osprey]

I dont know , i was just playing a normal classic match

[torpid canyon]

even i got banned 1 day for above mentioned reports.

[timber osprey]

I am not banned , i am just under 24hr observation , but i cannot play squads , ranked or even tdm

[torpid canyon]

then its different situation, mods will help you.

[fast cape]

Players are getting banned after 24th july for 10 years without any reason please look into this matter and make all accounts unbanned ASAP.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fast cape.

[timber osprey]

Mods gave me this link

[torpid canyon]

if she shares you then you have to follow that she is best ever. Btw you're in observation period so you have to wait for a day. You might have teamed up with cheater or the person who played with suspected cheats. So all the best and wait for a day.

[timber osprey]

Ok

[ornate pecan]

hello, someone deceived me from my phone, they gave data to strangers and my account was taken away, what can I do? something to return? He set his number, his email, and turned on two-factor authentication. Please help, so many years and money have been spent.

[storm flume]

Please contact the customer service for further assistance, @ornate pecan. Refer to subpoint 5.4 in #faq for further information.

[thorn garnet]

help

I stick here

I can not move

@lime juniper

I am dying

T_T

[cyan citrus]

What forms, @night cloak?

[cyan citrus]

Do you happen to have a video recording of the issue?

[thorn garnet]

sorry I did not

[cyan citrus]

Which application? Please be more precise.

[cyan citrus]

If this happens again, please make a video recording of the issue and submit a report in #996546243859853424 in compliance with the channel's guidelines.

[thorn garnet]

Happened when the four of us tried to get into the basement

[thorn garnet]

The four of us were huddled together

[cyan citrus]

For that, you will only be contacted if your request gets approved.

If it will be approved, you will get a reply, @night cloak. You will not be contacted otherwise.

[cyan citrus]

Please refer to my this response, @thorn garnet.

[strong berry]

I got hacked. I tried to log in with my facebook account but i can’t do any secondary verification. Is there any solution to recover my ID?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @strong berry.

[vivid willow]

my account is banned i am youtuber and streamer also the banned me with out any reason you also check my stream i am not using any kind of hack or file

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vivid willow.

[strong berry]

I can't do anything. what if I want the ID to be deleted

[junior birch]

Please contact the in-game customer service.

[vernal frigate]

Okay thx, i wrote my suggestion in that channel

[strong berry]

I cannot contact customer service by these steps ( faq 5.4) any other ways?

It’s PMPL player ID please help me delete it.

[junior birch]

You can contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[strong berry]

I tried.

[sturdy escarp]

When the 90fps gonna be available in OnePlus 10 Pro?

[slate vale]

My pubg account got hacked please help me

[storm flume]

Please contact the customer service for further assistance, @slate vale. Refer to subpoint 5.4 in #faq for further information.

[slate vale]

I haved many time email to pubg support but they dont response

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[cyan citrus]

The recommended way to contact the customer service is through inside the game.

[slate vale]

We are also trying there but no reponse

[cyan citrus]

A delayed response can be expected as they receive an enormous number of requests every day. Please wait patiently, @slate vale.

[slate vale]

I trying since 7 days ago

[cyan citrus]

This is not something we can help with through the community, @slate vale.

[slate vale]

Is there other way to get back my account please help

[cyan citrus]

The only way to seek help for account-related issues is through the customer service, @slate vale.

[slate vale]

Inside the game what should i wrote there can i get any sugguestion

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @slate vale. Provide them with the required information and wait patiently for a response.

[slate vale]

Getting this error

[cyan citrus]

If you do not have access to your PUBG MOBILE account, you will first need to recover access to your login method by contacting the respective customer service of your social media account. Your other option is to create a new account and continue playing the game, @slate vale.

[slate vale]

Mostly this error appears

[shell flicker]

Hi

My account has been account 14days ago

i need support

[calm geode]

@lime juniper can u please message me

[celest shadow]

Please elaborate on your issue.

[celest shadow]

How can we help you?

[mortal onyx]

https://media.discordapp.net/attachments/803684394857529384/1006516000675602502/1660042503447.jpg?width=1024&height=473

I accidentally changed my Server and I want to switch back to European server.

@celest shadow

[celest shadow]

You can change your server once the cooldown period ends.

[mortal onyx]

I accidentally changed it, do I have to wait? @celest shadow

[celest shadow]

Yes, you have to wait.

[mortal onyx]

okey

[calm geode]

i am a streamer I have over 500,000 thousand followers on Tiktok and already have the partner function with YouTube. Also on Instagram over 100,000 K followers. Over the years I have built up a wide reach through my Pubg content and wanted to ask if Pubg would cooperate with me for streaming so that I could get the Pubg Mobile Partner title ingame

[rapid sorrel]

Hello, does anyone know where I can get the uc redeem code?

[vague raptor]

@lime juniper hello bro, i want some things to be fixed in pubg mobile game ghosts too much consider what i said return runic power if you don't do this you will lose more players

[celest shadow]

The PUBG MOBILE Partner title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community manager's discretion.

[celest shadow]

You can only purchase UC in-game or via https://pubgmobile.com/pay.

[celest shadow]

If you have a suggestion for the game, feel free to create a post in #996458713126797405.

[shell flicker]

@celest shadow Actually 10 days ago a Hacker hacked my pubg account. First he hacked my twitter and then via twitter he logged in my pubg account and then i think he changed the link account from id. I have all the proof about my id. if you need any further information i am able to send you. Please help me to recover my account. After I recover my account I will move my account to steam guard. Please help me.

[rapid sorrel]

I want to start a uc sales site, so should I start this site that you said?

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

You are not allowed to sell UC. We recommend players to only purchase UC in-game or via https://pubgmobile.com/pay.

[shell flicker]

I tried but that are useless for me

[rapid sorrel]

TNX

Which countries are banned by PUBG?

[chilly spade]

China.

Afghanistan. ...

Nepal. ...

Iran. ...

Jordan.

India.

[past night]

ok, so I bought a pubg mobile selfpay from the store and I don't know how to put money in pubg, can someone help me, please send me a private message

[night cloak]

U know what forget it

[cyan citrus]

The official channels to make purchases are in-game and through https://www.pubgmobile.com/pay.

[night cloak]

Is there any pubg redeem codes for Midas buy

That work?

[cyan citrus]

This is not something we can help you with, @night cloak.

[night cloak]

Ok

[astral flint]

Hello, my pubg account has been hacked

[hexed grove]

@astral flint contact customer support

[astral flint]

Where can I find customer support?

[hexed grove]

in game

top right corner

[astral flint]

@hexed grove

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @astral flint.

[astral flint]

I don't understand

[astral flint]

It is not on my account

@hexed grove

[chilly spade]

Try restarting the game.

[astral flint]

I tried over and over again but it didn't open my phone icon

[chilly spade]

Can you share a recording with us here?

[astral flint]

How can I do that

[steady elm]

I charged UC in my account, and at the moment i wanted to buy the 2 popularities from the Shop, i recieve a text message on top saying "Cannot purchase".

Thank you in advence for explaining me why.

[cyan citrus]

You can use the Play Games login method instead, @night cloak. If you are facing issues with your Facebook account, you will need to contact the respective customer service for further assistance: https://www.facebook.com/help.

[cyan citrus]

Please share a screenshot of your basic settings of the game.

Please refer to my previous response again, @night cloak.

What do you mean, @night cloak?

What is the issue you are facing, @night cloak?

This is a scammer, @night cloak. Please do not accept the friend request or block the user if you already did.

Yes, but what is the issue you are facing? Why you can't access your Facebook account?

[honest shuttle]

Bro still not working i bought new sim card and i use other google account @cyan citrus help bro

[cyan citrus]

As I have mentioned before, please reach out to the customer service in-game for further assistance with purchase-related issues, @honest shuttle.

[honest shuttle]

But i can buy prime plus i got no more money bro i bought sim card by my self my own money

Im getting scammed by pubg

[cyan citrus]

Did you have backup codes saved?

[storm flume]

Please contact the customer service for further assistance, @honest shuttle. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

And what about Google Play account, @night cloak? Can you access the game with that?

[honest shuttle]

Nothing but useless

[cyan citrus]

From where did you download the game?

[cyan citrus]

If the article was not helpful, you can skip it. You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative.

Please refrain from downloading the game from unofficial sources. Do you have Google Play Store in the device?

[honest shuttle]

Bro it said other account i use other account and other sim card not my brother account or sim card

U see use another account but i cannot even buy

[cyan citrus]

Have you tried to use a different device?

[honest shuttle]

Yes We Have Different device my brother use vivo i use samsung

😔

I just want 1 month 150 so i can buy spin to upgrade my m4 glacier

I use different email this time and doesn't work bro

Not fun fun

[cyan citrus]

In that case, you will first need to have access to an Android device that supports Google services. For your Facebook account, please refer to this support article for more information: https://www.facebook.com/help/147926301947841. If the issue persists, please reach out to the customer service in-game for further assistance.

[storm flume]

Please do not use languages other than English, @molten elbow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[honest shuttle]

Hey what about mine @cyan citrus

Ingame support doesnt do anything

Then Forgot the password

[cyan citrus]

Please refer to that reply from the customer service or contact them again. We unfortunately will not be able to help you with your issue through the community any further.

[honest shuttle]

Then log in

[molten elbow]

@cyan citrus hello, I have a problem, my Facebook account was stolen and blocked, and now I can not enter the game, how to restore access????

[honest shuttle]

Ikr Support is bad doesnt do anything

[cyan citrus]

Please be advised that we only provide community support through this platform. We are not affiliated with the customer service either for the game or your social media platform. It is your own responsibility to safeguard your login methods, and if you lose them, we will not be able to help you with that through the community, but redirect you to the customer service. Here, @night cloak:

[honest shuttle]

I just wanted to buy Prime 😩

[cyan citrus]

We will not be able to help you with that any further through the community, @night cloak. Please refer to #faq sub point 5.4 and 2.8 for further instructions on how you can contact the customer service.

[cyan citrus]

Do you have any other login method linked to the same PUBG MOBILE account?

[honest shuttle]

I almost lost my main 1 yr ago

It got locked by facebook

And i contact facebook customer service

And i got it unlocked

[molten elbow]

the problem is that no((((I have receipts for all donations to the game

[honest shuttle]

😩 😫 👍

[ember whale]

hello

I have a issue

who can resolve it

@polar marsh

[molten elbow]

and the device is the same with I play all the time

[cyan citrus]

In that case, you will first need to recover access to your social media account by reaching out to the respective customer service of your social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game.

[cyan citrus]

Please add more details about the issue you are facing.

[ember whale]

@cyan citrus kindly help me

[cyan citrus]

What is your issue, @ember whale?

[ember whale]

@cyan citrus My account got hacked by someone with 3rd link.. I have linked Gmail access. but he is using 3rd link with mobile number.. so I can't use my account

[storm flume]

Please contact the customer service for further assistance, @ember whale. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Sadly, I don't understand that language, @molten elbow. Also, we will not be able to help you with your issue any further through the community. Your only option is to recover access to your login method.

[ember whale]

@cyan citrus check my messages also

[cyan citrus]

Refer to this response, @ember whale.

[ember whale]

@cyan citrus What is this. I can't understand

[cyan citrus]

Contact the customer service in-game for further assistance with compromised accounts, @ember whale. These are the instructions on how you can contact the customer service:

[night cloak]

hello sir
A guy has added his email and number in my account .what should i do and even though i have both of my social media login i cant even login.
please somebody help me

HELP @rain fern

[cyan citrus]

You can appeal the decision as mentioned in that mail. We will not be able to help you with that through here.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[ember whale]

@cyan citrus I don't have access in my game. please

[night cloak]

i have tried so many times its does not help me 😭😭😭

please help me 😭its been to days i have not logged in im scared

[knotty token]

hello
i would like to unlink my Gmail account from PUBG account , i already linked it with Facebook & Twitter

[cyan citrus]

Please share a screenshot of your basic settings of the game, @knotty token.

[knotty token]

i tried to reset password for my Gmail that is linked with , but i didnt receive a verification code via email

[knotty token]

one moment

[ember whale]

#questions

[knotty token]

i sent you a picture at private msg

[cyan citrus]

Send it here, @knotty token.

[ember whale]

@cyan citrus I have appeal to remove my 3rd link. it is in processing since 3 days. when will PUBG reply me about 3rd link removal ???

[dense flower]

someone hacked my account
changed email/number
and he also enable 2 step verification
i only have Facebook link
but it also asking 2 step verification code to enter account

[storm flume]

Please contact the customer service for further assistance, @dense flower and @ember whale. Refer to subpoint 5.4 in #faq for further information.

[knotty token]

https://cdn.discordapp.com/attachments/1006563571754348564/1006563808417959966/IMG_7443.png

[ember whale]

SaMe here brOo

[cyan citrus]

Are you asking about this linked e-mail?

[knotty token]

yes @cyan citrus i want to unlink this e-mail if possible
as i already access the e-mail already

[cyan citrus]

It is not possible to remove third linked e-mail and phone number at the moment, but you can change it, @knotty token. To do that, you will first need to meet the requirements to change a linked e-mail.

[knotty token]

i cant login with e-mail as i cannot reset password , it say i need to enter the verification code that i didnt actually receive it @cyan citrus

[storm flume]

Please contact the customer service for further assistance, @knotty token. Refer to subpoint 5.4 in #faq for further information.

[dense flower]

@storm flume then why you have this if you can't help

[knotty token]

how to contact Customer service @storm flume

i want more details

[frosty dust]

I need to know some information about this

[ruby birch]

It gives me an error:restrict-area from which I can not enter the game how can I solve this problem? I also do not understand English, it would be great if you answered in Russian))

[knotty token]

how to contact customer service ?

[cyan citrus]

This error usually occurs when you are trying to access the game in a region where it is currently not available. If you would like to seek help in your preferred language, please refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @knotty token.

Please contact the customer service for further assistance, @narrow sparrow. Refer to subpoint 5.4 in #faq for further information.

[honest shuttle]

Bro Cannot still buy i reseted my phones anything i did

I wanted to buy bro wastenof money

[cyan citrus]

Refer to my this response again, @honest shuttle.

How may we help you?

[honest shuttle]

What is support then

[dense flower]

if we have to talk with customers service everytime then why are you here?

[vague dome]

I want my id

[cyan citrus]

If you are referring to this channel, it is a community platform with volunteers. We are not affiliated with the customer service, @dense flower and @honest shuttle.

[celest shadow]

How can we help you?

[honest shuttle]

Help me bro

This sucks i wasted money

[celest shadow]

Please read the customer service's response to your inquiry.

[honest shuttle]

To buy another sim card

[honest shuttle]

They can't help me and i have another google account 😩 😩 😩

[chrome wraith]

Hello

I have big proplem

[honest shuttle]

Bro

@cyan citrus what did u say to me other day

I have to reset my phone other google

And doesnt work

[dense flower]

@cyan citrus customer service, its direct me to PUBGM website FAQ and its saying tell us when you get access to your account and do not understand what This is the Problem.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @chrome wraith.

[celest shadow]

You can purchase the subscription if you have another payment account. If the issue persists, use another Google account on a different device.

[honest shuttle]

Yes is a different device samsung and my brother phone is vivo

And i use my personal email not my YT Email

[celest shadow]

Please log into your PUBG MOBILE account first and contact the customer service from the settings.

[honest shuttle]

I saw a tutorial in yt but it said it got removed by team pubg its 1 yr ago

[celest shadow]

You must use a different Google account. You should also try using a different payment method.

[honest shuttle]

Ooh

I got no paypal i only got sim cards

[honest shuttle]

In my country we use sim cards and load it to buy or recharge

Why u guys can't fix a little things

[honest shuttle]

@celest shadow

[ember whale]

@celest shadow Help meee please

[celest shadow]

We recommend using a different payment method. Please note that this is a subscription and there will be recurring charges to your payment method. This is not an issue on PUBG MOBILE's end.

[celest shadow]

How can we help you?

[ember whale]

@celest shadow my PUBG Account got hacked by someone with all links. so I want to get back my account

[storm flume]

Please contact the customer service for further assistance, @ember whale. Refer to subpoint 5.4 in #faq for further information.

[dense flower]

@celest shadow Thank you: You have mentioned something very important 💢

[knotty token]

can you give me an e-mail for customer service to contact with directly ?

[celest shadow]

[e-mail].

[molten elbow]

😭😭😭😭

this is the account that was stolen from me

why can't I do anything, what is it, why can't I get my account back if it's mine

?????

[storm flume]

Please contact the customer service for further assistance, @molten elbow. Refer to subpoint 5.4 in #faq for further information.

[honest shuttle]

Lol still not working bad support system

I made a new google account and add a billing still cant buy

Pubg know my I.P

So pubg knows i subscribe

[night cloak]

When i try to take popularity it’s shown cannot parishes

[feral forge]

Could you please report this issue in #1006547590193618984?

[honest shuttle]

Yow

Pubg support doest nothing but indian yt helps me

[feral forge]

Hello, if you are still encountering the purchase issues, could you please provide your user details in #1006547590193618984?

[honest shuttle]

I deleted my account in google play store that my brother already bought prime

I can buy now

Just by watching YT

You Guys Doesn't Said I Have To Delete My Account In Setting

[feral forge]

Please understand that we are only volunteers to moderate this Discord server and we provide only community support in this channel, we are not affiliated with the in-game customer service, we are just normal players like you, @honest shuttle.

[honest shuttle]

Ok

[tame terrace]

When will Next weekly match happen?

[feral forge]

You may refer to the pinned message in #matches.

Hello, @peak merlin and @pallid mango. If you are still encountering the purchase issue, feel free to provide your user details in #1006547590193618984.

[warped remnant]

where can i get support for account hack

[tame terrace]

it isn't mentioned there kindly tell me

[safe hill]

i want to report a tiktok live of a cheater, how can i do this?

[feral forge]

It is mentioned there, and you may refer to the time it is according to your own timezone.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @safe hill.

[tame terrace]

could you please tell me the time and date i can't find it there

[feral forge]

#matches message

[warped remnant]

where can i get support for account hack

[storm flume]

Please contact the customer service for further assistance, @warped remnant. Refer to subpoint 5.4 in #faq for further information.

[honest shuttle]

One more time if i join event or weekly match do i need clan mates or its okay to be with randoms??

[feral forge]

You can join with randoms.

[honest shuttle]

Oh

[honest shuttle]

The Uc Prize Reward Will Be Divided to 4?

[warped remnant]

in game support is not helping me

[honest shuttle]

Or we will get Uc: 2000 every single person

[warped remnant]

i need help to unlink hacker email from my account please

@celest shadow @static sleet
i need help please

[night cloak]

Where it is

[feral forge]

Only first place of the solo match:

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues, we are unable to assist you here on Discord.

[safe hill]

@feral forge i can’t report here couse the live it’s on tiktok what can i do?

[honest shuttle]

What if squad

[honest shuttle]

It will be divided to 4?

[distant ice]

Help me ban

[feral forge]

You may refer to the pinned message in #matches of the prizes, @honest shuttle.

[feral forge]

You can report it through the link.

[distant ice]

Help @feral forge

[molten elbow]

My account was stolen and I can't access it, where should I contact

Help me 😭😭😭

[feral forge]

How can we assist you?

[molten elbow]

I donated a lot of money, how to get my account back

[feral forge]

In this case, you will need to contact the customer support of your compromised social media link in question to recover your access to your game account.

[worn edge]

Hello , does ladder Arena will again start ?

[halcyon tartan]

hello dear support please help me! My account was stolen, what should I do?

[molten elbow]

Where's she

[storm flume]

Please contact the customer service for further assistance, @halcyon tartan. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Which of your linked login method(s) has been compromised?

[feral forge]

Ultimate Arena will be available starting from August 11 at 02:00 (UTC +0).

[molten elbow]

I fell for the bait, my Facebook was stolen, they logged into my account and blocked Facebook

[halcyon tartan]

Can I send a message for support, please?

[molten elbow]

I can confirm with everything that is possible that this is my account, but I can’t go there

???

[feral forge]

You should first contact the Facebook support for further assistance in order to recover your Facebook account. The in-game customer service will not be able to assist you if you do not have any access to your game account.

[feral forge]

For account related issues, please contact the in-game customer service for further assistance.

[molten elbow]

it turns out even if I'm the true owner of the account, I can't get it back because they scammed it smartly

??

I am sure my facebook will be disabled by the time it is unlocked

[feral forge]

It is player's own responsibility to safeguard their game account, you are responsible to keep your account and login details safe.

The in-game customer service is unfortunately unable to assist you if you do not have access to your own game account, other than to redirect you to contact the respective social media support to recover your compromised login methods to your game account.

[molten elbow]

Worst tech support ever🤬🤬

i lost money

[feral forge]

Please know that it is players responsibility to secure their account and login methods after all.

[ember whale]

@feral forge I have requested PUBG to remove my 3rd link. my request is in processing.. how much time it will be taken to remove 3rd link from my PUBG Account.. ???

[steep shadow]

Hi PUBG help teem

I just want to say that some body add Twitter and 3rd linked Gmail on my PUBG account

But i don't know how is he change my flag and other details plz connect me and fix my issue

Im bag on u plz plz plz fix it plz because i gor now M416 glacier plz plz help me

Im waiting for ur reply

My office Email add in pubg is [e-mail]

[storm flume]

Please contact the customer service for further assistance, @steep shadow. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

We are unfortunately unable to answer you in this regard as we are not affiliated with the in-game customer service. If they have not respond to you in a reasonable time span, you can send them a message as a kind reminder.

[steep shadow]

I do it but not work

[radiant blaze]

My account in the PUBG Mobile game was subjected to the ban without any reason because I did not use any kind of cheating this ID 5155828797

[polar marsh]

Please refer to the private message from @polar marsh for further information, @radiant blaze.

[feral forge]

Please be advised that we are unable to assist players with account related issues here on Discord, but only the in-game customer service can.

[winged palm]

Uc station release date

Any one

[blissful current]

Is this lobby music getting released to pubg mobile?

[mortal apex]

No estimated date. Please keep an eye out in-game.

[pale lion]

Hey
I can't able to login via twitter
It says Authorization revoked

Any solution

[languid gust]

can you make an account with email only?

[blissful current]

.

[topaz cypress]

What is the reason for the failure of the process when charging the widgets of Buggy from the official website?

[night cloak]

how can i ban an account

[edgy haven]

Hey
I can't able to login via twitter
It says Authorization revoked
Any solution

and google

[topaz cypress]

@night cloak

[sturdy dawn]

Hello, my account was hacked, which was linked to my Facebook account. I have been blocked all the time. I only know who it is and I can only agree with my words and the words of some of my friends with whom I used to play. If anyone can help me and get my account back, please help me.

[topaz cypress]

Midasbuy customer support email

[e-mail]

This is a personalized email?

@feral forge

[slow ruin]

Is there anything special if I download it from here?

[merry ferry]

My pubg account has been hacked, is there any help here?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[ornate estuary]

I’m confused I was in a solos game and it said 2 people left but there was only me

It wasn’t heal off bc it took more than 2 minutes for zone to move in to no zone

And when I died it said 0 people left

[night cloak]

I acedently changed my server can I change it back with out time @lime juniper

[feral forge]

Your only option is to wait for the cooldown before you can change your server again.

Ultimate Arena will be available starting from August 11 at 02:00 (UTC +0).

[feral forge]

It would be helpful if you could provide us a video recording of the issue.

[ornate estuary]

Well uhm this isn’t really enough proof

But igs something

[celest shadow]

Please contact Midasbuy support at [e-mail] for further assistance.

[celest shadow]

Please make sure that you enter the correct login details.

[celest shadow]

We recommend creating an account with a social media account instead.

[celest shadow]

Please note that we recommend players to only purchase UC in-game or via https://www.pubgmobile.com/pay. We do not promote phishing sites in any form.

You have been misinformed by a community member.

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

If your social media account is compromised, please contact their customer service. Refer to subpoint 2.8 in #faq for further information.

[celest shadow]

We recommend players to only download PUBG MOBILE from official app markets or the official website: https://www.pubgmobile.com.

[night cloak]

Hello

I have a Deadly problem

I can’t login to my acc

And no

Not because 2fa or authentication

It says I’m in a older version

And i just downloaded the game again

[topaz cypress]

I took this site through a channel #735483472432594994

[topaz cypress]

Also, now I have entered this site, but the response is not received. I was asked to go to another area

[celest shadow]

Please choose the region that your PUBG MOBILE account is currently in. If the issue persists, please contact Midasbuy support at [e-mail] and wait patiently for a response.

[exotic anvil]

how can someone become a moderator?

[topaz cypress]

I am in a country and the account holder is in another country. I am responsible to charge a quantity to that person. I cannot make the account with me, as this is against the laws of Bebji.

[exotic anvil]

I know you need to be extra helpful & active but is there a certain requirement

[celest shadow]

You may refer to our #735483472432594994 for further information.

[topaz cypress]

I emailed support 3 or 4 months ago and there has been no response

Can Tencent staff solve this problem@celest shadow

[celest shadow]

They should purchase the UC on their own.

[celest shadow]

Unfortunately, no.

[topaz cypress]

You can't do that personally, I have that money allotted

If their country does not support the shipment of wedges, why is the game not stopped in those countries, but the shipment within the game is stopped?

If that bill is not paid, I will risk losing that money. I hope you can help with that

[celest shadow]

What is the reason that you are purchasing UC for this person?

[topaz cypress]

In order to raise popularity within the game, I traded together popularity for PUBG tugs

[celest shadow]

Unfortunately, I do not understand your message. Can you please rephrase it or provide screenshots?

[topaz cypress]

This person wants to make an in-game purchase, for example, opening a royal pass or lightening the pharaoh’s wheel, and for that, I will provide him with shipping via ID

[cunning crest]

@celest shadow i have a problem with tdm , the player runs too slow

[celest shadow]

Do you mean that you are selling UC?

[pale gale]

Thank you for help customer

[topaz cypress]

I am not selling, I am buying for that person. Now you have no money. I am in my country. I will only pay the amount.

[pale gale]

Nobody helped us what I should do and which you do and we spend a lot of money in our account

What are you talking about buddy who's

[celest shadow]

Please fulfill the support agent's request. They will otherwise not be able to proceed with your request.

Please be advised that the moderators of the Discord server are not affiliated with the in-game customer service and are unable to assist with account-related issues, other than to direct you to contact the in-game customer service.

[cunning crest]

@celest shadow can you help me with that issue ?

[celest shadow]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[pale gale]

Wait yeah my account somebody has it since June 21 and nobody helped me I sent all the proof I was waiting for investigation and that's the hacker he removed all my emails from the account how are I gonna connect customer service I don't have any access to my account anymore

Month and a 1/2 for investigation That's not fair I lose everything even my game I spent almost 20 grand

[topaz cypress]

Can you do this process yourself and I will send you the amount

@celest shadow

[celest shadow]

Please choose the region that your PUBG MOBILE account is currently in. If the issue persists, please contact Midasbuy support at [e-mail] and wait patiently for a response.
Please refer to this response.

[topaz cypress]

My friend is the account that I want to ship the packages to in countries other than the country in which I live

And the country he lives in does not exist on that site that you sent me

@Piston#2060 Can you look up the account number and see if it has violations regarding previous shipments or not

[celest shadow]

Select the "Others" region.

[topaz cypress]

When I put others I can't pay the bill that I own

[topaz cypress]

.

[celest shadow]

We cannot provide any further assistance than what we have already did.

[topaz cypress]

Can you search for the account if there are violations and the person did not speak to me?

[celest shadow]

We are not affiliated with the in-game customer service, we cannot do this.

[topaz cypress]

will

thanks you bro

[full bloom]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @full bloom. Remember to read through #faq before asking questions in the support channels.

[full bloom]

Some one stolen my account

[night cloak]

I think youll need to contact customer service

[full bloom]

How I can talk with him

[full bloom]

My email still connect with my pubg account but I cant log in

[feral forge]

Please perform a routine repair from the login menu of the game, and if you encounter this issue again, feel free to report it using #996546243859853424.

[manic dirge]

@feral forge

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @manic dirge.

[light osprey]

Hi, I am Gaming Moments (On YT 225K Subs).
Some people re-upload my YouTube videos to TikTok and gain millions of views, while my original TikTok has got few views.
Where can I report this?

[honest shuttle]

REPORT The Tiktok Account Like Many Reports Spam

[honest shuttle]

I think Pubg can't ban tiktok accounts only in YT give strike

[light osprey]

Oh really. I didn't know that.

[honest shuttle]

They can only give strike in Yt

Idk if they can spam report or ban the Tiktok Account

[light osprey]

Thanks. I should give up on TikTok, then.

I always use my logo on the video, but he hides the logo with an emoji or sticker.

[honest shuttle]

Oh Cropped Videos

There's so many kid's or teenagers adult that copying video and they will crop the video so the logo will be gone

[honest shuttle]

But sometimes BOTS

[static sleet]

Please take this issue to the customer service of the respective social media.

[honest slate]

Can I get a reply in #996546243859853424? It's been 3 days I haven't received any reply backkk!

[feral forge]

Your issue has already been acknowledged by the community team, please be patient.

[naive vessel]

Ok

[honest slate]

Great.

[gleaming pasture]

Hello Anyone,
Is There Anyway To Get Back Hacked Account, I have All The Receipt Of UC Transaction.

[storm flume]

Please contact the customer service for further assistance, @gleaming pasture. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

How may we help you, @naive vessel?

[fickle frigate]

My account was banned for ten years with a mention My account was entered into a monitor more than once I did not change any game or use my exit party
I'm an investigator, I don't know why I got banned
51699466173

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fickle frigate.

[azure gull]

My acc got ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @azure gull.

[night cloak]

You must have to add function in the game for check the registration date of the account. In PUBG mobile no have any options for check registration date.
For example if someone was created his PUBG mobile account before 2 or 3 years ago with Facebook. And after some time he unlink his Facebook account from pubg mobile and have added his new link like Gmail Twitter or mobile they are not able to check the registration date of the account.
99.99% people do not have the same social media account still everyone changed his social media account many times.
many times user have all the login of the account user have all the purchase recipient of the account and only 1 Link added by hacker or scammer . Now if user want to unlink the hacker link he can't unlink because you will ask about registration date.and because of changed social media account in PUBG mobile user unable to check the registration date. User have all the login all the purchase recipient have butonly 1 login no have and he want to remove but you will not help the user 200% .
a real owner of the account can provide you all the login details with password and all the purchase recipient for unlink hacker link but he can't check the registration date.now he will failed to unlink.

Same thing happened with me 7 days ago I have all the login all the purchase recipient and I want to remove mobile number. I was asking for help from your customer support but no one help me and still my account not recovered.
Provide a options for registration date check or remove registration date from requirements if someone wants to recover his account.

Looks if someone was created his account with Facebook and after some time he removed Facebook and linked Gmail now he can provide you Gmail linked date he can't provide you the registration date of account because it's your mistake there is no have any options to check.
and always you say check from playstore or app store PUBG installed date. There will be 0 user those who installed game before 2 or 3 years ago and have not deleted user everyday delete game and download again fresh game.so no one able to check the registration date from playstore and appstore also

[tough karma]

Good afternoon, tonight, when I entered the game, I received a notification that my account was blocked for 7 days, because I played in a team with cheaters. I want to inform you, I have never supported and am not going to support cheaters in the game, I am against them!! You can see from my account that I often report suspicious players myself. I want to note that today (08/09/2022 in the morning) when playing with friends, I played with a stranger who was taken by the "flag" team, it was a girl, she played very well, her game often crashed, but she played well... I have suspicions about her! Please unban me as soon as possible! My nickname in the game: ZolToNz id:51470499893

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tough karma.

[compact oar]

What's the problem

[narrow stone]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @narrow stone. Remember to read through #faq before asking questions in the support channels.

[hard raft]

what to do if pubg crashes

[nimble forum]

I got 10 min ban connection termination pls tell me what happened? 🙂

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nimble forum.

[narrow stone]

My id got frozen temporary ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @narrow stone.

[night burrow]

Hi PUBG
My account was banned for no reason

I need it rectified please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night burrow.

[vapid sand]

List of phones supporting 90

List of phones supporting 90fps

[storm flume]

Please refer to this channel's pinned messages for further information, @vapid sand:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[compact oar]

[autumn nymph]

I don't think If this message need to stay pinned anymore

[dim snow]

guys can anyone help me someone stole my account that connected to facebook when he do that he add a phone number and i cant reach the verification key any help please

[celest shadow]

This issue has been acknowledged by the community team. You may refer to #1005027122001219596.

[storm flume]

Please contact the customer service for further assistance, @dim snow. Refer to subpoint 5.4 in #faq for further information.

[twilit rune]

restart your game
it will fix that
it happens with me too, I am not sure why
but restarting the game, fixes it for me. . .

[coral arrow]

Need to talk

[hollow arch]

Post a video of cheating players here?

cheating players ID : ZG2021520
video : https://www.youtube.com/watch?v=h0-nj6D4lqo
cheating : collusion / collude in private

[twilit rune]

the video is of PlayerUnknown's Battlegrounds PC
this discord server is for PUBG Mobile bruh.

wrong server. . .

[hexed grove]

@coral arrow state your query

[coral arrow]

Need to talk to pubg mobile Official member

[hexed grove]

@coral arrow Currently all moderators are offline

You can put your query to it answered

[coral arrow]

Can't ask things here ! Not a public topic ! I even sent msg on instgram and email

[hexed grove]

Regarding your YouTube Channel?

[honest cipher]

Who is support?

[hexed grove]

@honest cipher Please state your query to get answered

[honest cipher]

My account has been unfairly banned for 2.5 years. Whoever I write to, they don't answer, they don't care. I look at my criminal history, the room is not visible and there is no ban photo

[polar marsh]

Please refer to the private message from @polar marsh for further information, @honest cipher.

[hexed grove]

@coral arrow Moderator @celest shadow is available now, You can DM him.

[coral arrow]

@hexed grove yes regarding youtube

[hexed grove]

@coral arrow Please come to #chat because i need discuss something

[compact oar]

[compact oar]

Thanks

[pale gale]

What's going on nobody help here

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pale gale. Remember to read through #faq before asking questions in the support channels.

[pale gale]

My account has been had since June 21 The haggard removed all my emails From my account show don't do like 21 I was waiting for you guys to investigate him i sent you all the group but the hacker you removed all my emails i don't know what i should do

[storm flume]

Please contact the customer service for further assistance, @pale gale. Refer to subpoint 5.4 in #faq for further information.

[pale gale]

I know that But I don't have access to my account anymore because the hacker removed all the email from my account

Since June 21 My account has been hacked

And I have all the proof

[cyan citrus]

If you do not have access to your PUBG MOBILE account, it is highly unlikely that customer service will be able to help you out, @pale gale. You can still try to contact them by tapping on the Help option located on the login screen. Your other option is to create a new account and continue playing the game.

[pale gale]

That's what happened to me because he opened a new account for me

Anyway thank you guys I spent a lot of money for your game and nobody can help from you guys

[cyan citrus]

If they cannot help you without having access to your account, your only option is to create a new account unless you get access to one of the login methods connected with the same PUBG MOBILE account, @pale gale.

[pale gale]

All this happened to me because the stupid update you're doing guys hope somebody remove the emails from your account until you are playing for years and you spend a lot of money in your account he killed somebody at your Facebook if you're a female and then you take care of your account that's not fair grow up case that's ridiculous

And yesterday my account has been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pale gale.

[night cloak]

@pale gale bro this is all waste of time to contact with customer support.
Even you have access to your PUBG mobile account they will not help you bro.
they will ask to you for the registration date of your account. And I am 100% sure you don't have registration date because 99% user have not the same social media account from there they created her account first time. Because 99% user changed social media account from pubg mobile and they are unable to provide the registration date and tencent will not recover the account.

I have my account all login I have full access I have too much old and new purchase recipient I sent everything to customer support but they ask for registration date for every time and I am unable to provide and they didn't help me they didn't remove the mobile number from my account.

That's the truth

And that's the mistake of tencent not our . Because there is no have any options about check registration date.
99% user don't know the registration date of the account. tencent will told you to check game installed date from playstore or app store. It's totally a wrong thing. There will be 0 user those who installed the game in his mobile from first day and have not deleted till now . Impossible thing they ask everytime.
All the user many times deleted the game and download the fresh game.

But I am 200% sure all these things I am talking about tencent will not understand. Because 7 days I explained them everything to different people of tencent support but they are all same no one understands. Only one tencent customer support is a really gentle man Mr Phoebe s.. only they understand. but next day my case transferred to someone else and again they ask same question and closed my case. Even I have all my logins of my account with full access and all the purchase recipient

[unborn urchin]

My friend ban for 10 year, he was playing on Ipad Pro 11 M1 chip, he was playing fair game, he didn’t use any tools or hack on ipad, so why pubg ban him without any reason,,,, it happens 20 mins before,,

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unborn urchin.

[sour ridge]

hi how can I fix game crashes? for pc

in 1 or 2 game its crashes

[cyan citrus]

Are you using GameLoop emulator, @sour ridge?

[sour ridge]

yes

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @sour ridge.

https://www.gameloop.com/.

[sour ridge]

do you have the Discord server?

[night cloak]

@cyan citrus I need tencent office address in any European country GERMAN FRANCE HOLLAND ITALY UK BELGIUM ETC ....

[abstract shoal]

When will the registration of the PMCO championship open?

[vestal nymph]

Helo pubg Team Pls unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vestal nymph.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[tight fossil]

Heloo any mods

[hexed grove]

The WORD EQUIPMENT IS SPELLED WRONG... ON SILVER COIN...

[tight fossil]

@celest shadow @cyan citrus

[celest shadow]

How can we help you?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @hexed grove. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[tight fossil]

The costumer care doesnt reply men like they reply 1 word and they get lost for 24 hrs n im about to loose my account i have given them everything they need bt thing is still same you guys need to help out man @celest shadow

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

Please be advised that the moderators of the Discord server are not affiliated with the in-game customer service and are unable to assist with account-related issues, other than to direct you to contact the in-game customer service.