questions

[cyan citrus]

As we only provide community support for global version of PUBG MOBILE, we will not be able to provide a reliable answer for your query, @rocky coral.

It is not possible.

[rocky coral]

No problem but I asked one more question regarding the redeem section and titles for global pubgm

[white quiver]

I purchased uc through the midasbuy website, but they were removed in the game and wrote that the replenishment was through an illegal website, I have a receipt. What to do?

[cyan citrus]

Sadly, I do not have information regarding the title rewards.

[cyan citrus]

If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game. For further assistance with this, you may contact the customer service in-game.

[sharp citrus]

@cyan citrus

[cyan citrus]

Purchase what, @sharp citrus?

[sharp citrus]

Super point missions

[cyan citrus]

Please elaborate on your query.

[sharp citrus]

Do i need to buy it once or every rp season?

[cyan citrus]

It should continue with upcoming Royale Pass seasons, @sharp citrus. Please select the Super Points Missions option and then tap on ''?'' for more details.

[sharp citrus]

Ok thanks

[cyan citrus]

You are welcome!

[sharp citrus]

@cyan citrus so it will come out on every rp season and i need buy it once and ill have it on every season rigth?

[cyan citrus]

As this is a new feature, I lack further information regarding it, @sharp citrus.

[sharp citrus]

Ok

[opal pasture]

I am currently ace dominator with 5701 points. Once you click on season it appears that the minimum points for conqueror is 5858. However my rank appears to be Unranked and once you click on n the ranking it shows 1.00%. It has been a week since this has happened.

As a pubg active player since season 2 who has been playing for 4 years I would really appreciate your support on explaining whether it is:

1. a bug that views my current rank to be 1.00%
2. My account is being put under investigation, keeping in mind that I abide to all terms and conditions of pubg.

If none of the above apply to me I would like someone from the support team to briefly explain what the issue is with my account. How long will this issue last.

[chilly spade]

You can report the bug in #996546243859853424 following the channels pinned istructions.

Your account is under investigation because you may have violate any tos/guidline in the past.
It will be removed if you are a fair player.

[opal pasture]

I haven’t violated anything. If I am under investigation how could I find out as there was no notification, and how long would it take as it has been a week since the rank appears to be unranked

[white quiver]

Can I somehow find out how much more uc I owe?

[night cloak]

do i get huawei p40 lite or realme 6?

[torpid canyon]

Hi Support Team, i have created one issue which i was facing and it was archived without proper clarification. So this is what we can expect here? https://discord.com/channels/393088095840370689/1003167162845900800

[feral forge]

Part of the helmet skin will cause an issue with the character model inside vehicles. This is why it disappeared, it is intentional and not a bug.

[sterile cave]

My account was banned 10 years by mistake I was in a scrum match and then a classic match and I ask for a file and contact a company but there is no answer knowing my account is registered in pmco 2019 and 2020 grand final and I have not had any security breach for 4 years what do I do now@feral forge

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sterile cave.

[short igloo]

Add the RP emote 'Noctum Terror' Cape animation on all other outfits that have capes Pls

[pine sky]

how my oneplus 9r is running with 60 fps only while all phones with snapdragon 870 runs 90 fps

[pine sky]

@lime juniper

[balmy wolf]

Feel free to give your feedback in #996458713126797405 channel by creating a post.

[balmy wolf]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[pine sky]

snapdragon 870 120hz display

[balmy wolf]

Refer to my previous response.

[pine sky]

ok thanks

[night cloak]

Hello pubg mobile team 5311416894 I tried to get uc with mobile payment method because my bill was renewed after 00.00 yesterday evening to my account with idli 5311416894, my mobile payment limit is 450 TL and I am 279.99 TL

Please talk to me pubg mobile officials

Google play and Vodafone are not interested in me

[undone prairie]

Will logging into my friend's account (on another device) effect his account?

[balmy wolf]

You are welcome!

[balmy wolf]

Sharing account is against PUBG MOBILE Tos, you may be banned.

[full flame]

Someone has linked their number to my account and I want to change this number. The number linked to my account is not mine, it is someone else’s. Please remove the number link from my account

[fossil citrus]

Someone has linked their number to my account and I want to change this number. The number linked to my account is not mine, it is someone else’s. Please remove the number link from my account

[full flame]

i cant connect to account

[balmy wolf]

Just click on change.

[full flame]

i cant connect to my account

[fossil citrus]

@balmy wolf not work

because its not my number

i cant change

[balmy wolf]

Then refer to customer service in-game. You can also refer to customer service from login menu.@fossil citrus @full flame

[fossil citrus]

I allready Talk tu Customer but cant help

service*

[full flame]

I don't get a concrete answer

[balmy wolf]

Can you both elaborate?@full flame @fossil citrus

[full flame]

someone put a phone number that is not mine and I can't even connect via email because it asks for a phone number to connect and I don't know who connected from that number

[balmy wolf]

Refer to customer service in-game, only customer service can help you in this matter.@full flame

[near raven]

Can someone please explain when is the next esports tournament where New teams can register

Tournaments like pmco, pmgc

[mortal apex]

Please contact the customer service in game for account related issues. You mat refer to subpoint 5.4 in #faq.

[flat patio]

@mortal apex
Hello Ma'am
Can I talk to You?

[mortal apex]

How can I help?

[flat patio]

Wait

Delete them after you see them 👍

Thanks 👍

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @flat patio.

[flat patio]

Okay

[cobalt tangle]

🤣

[vocal garden]

Will the new mediatek dimensity 8100 soc be optimized to guarantee a constant 90 fps?

[azure skiff]

<@&481161015728406538> why I can't send any links
Here ??

[vocal palm]

Hello, my account was hacked yesterday, and the hacker linked his Facebook account to my account, but I have the internal link. Please help with that before it was completely stolen. Please

He is threatening me if I don't pay him he will ban my pubg account

[solid shadow]

this boy has a hack and is also live on tik tok

[storm flume]

Please contact the customer service for further assistance, @vocal palm. Refer to subpoint 5.4 in #faq for further information.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @solid shadow. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[vocal palm]

I'm not saying a hacker inside the game, I say he stole my account yesterday and linked it to his Facebook account, and I have the internal link in addition to Twitter, and the thief threatens me to pay him money and if I don't pay, my account will be banned, so I hope for help as soon as possible

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

You may refer to the pinned messages of this channel for further information.

[celest shadow]

You cannot send links of a Discord server.

[azure skiff]

Kk

[thick summit]

Hi @everyone my brother gave me his PUBG mobile accounts as gift he live in Germany I am from Pakistan. Now how can I change my region?

[celest shadow]

Please be advised that you are prohibited from selling, gifting or lending your account to anyone as this is against PUBG MOBILE's terms of service. We will not be responsible for any loss made and cannot guarantee the security of any account if trading and sharing of game accounts are done. We recommend players to use their own game accounts and not share their login credentials with anyone.

[thick summit]

But this is my account now plz show me path to change country

[undone prairie]

bruh there are hundreds of PUBG Account stores out there

[rocky coral]

@celest shadow from where i can get regional servers link? I want to join pubg mobile indonesia server

[lost lily]

Hi
Any one can help me
My account Blocked and can’t opened
This is my account ID : 6957932254

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lost lily.

[celest shadow]

You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dawn yoke]

Can anybody tell the region which have Blue Crystal 🔵

[undone prairie]

My cousin has a very annoying problem, it is that the game automatically downloads resources for him and it consumes so much internet and my he has only 16GB of storage so the game keeps asking him to delete game resources and he deletes some, then they get automatically downloaded again using a lot of storage and internet. Is there any way I can fix this? (WiFi not Mobile data). Thanks

[willow matrix]

Hello, how can I contact technical support?

[chilly spire]

hello i have a question
can i know why i got banned in All-Tallent championship ?
(CREW)

[undone trail]

My account was scammed today it is very rare...HOW I CAN FIND SUPPORT

On the game nobody don't answer only bots

@polar marsh

I was hacked

[night cloak]

They’re the worst center of technical support

They need to be improved

[undone trail]

I have already everything sendet

To approve that account is mine

I will lost more than 10k euros bro ... NO FCNKG SUPPORT ,but they take a money as well

[south drift]

Hello ,I shipped the bags and they were removed, and every time I ship, they are removed automatically, knowing from the official website, what is the solution?

[winged umbra]

How can I change my password?

[mortal apex]

Please be advised that purchasing from unauthorized websites is not allowed.
We recommend to use only these resources and in-game:
▫️- https://www.pubgmobile.com/pay.

[junior birch]

If you need to reset your password for email login, please follow the steps listed below:

• Click Log in via email.
• Enter your email address and the wrong password 3 times.
• After you see “Forgot your password”, please click it to get a verification code from your email address to reset a new password.

[junior birch]

Please refer to sub-point 5.4 in #faq for further information.

[junior birch]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement: #news message

[night cloak]

Hello my account is currentlyb
@n nèd and it is going to get unlô ckèd just a few days after the last submission date for vehicle skin design contest. Can I still submit my design or am i not allowed to participate anymore?

[slender inlet]

hi i have a problem with purchasing uc on my iphone and on midas , i see error to change the region , and my region is right its brazil . any help please

[dry wraith]

Hello PUBG MOBILE Supporters ,The problem is when I open the emulator and enter any game, it freezes and it is updating, or after I run the game for 5 minutes

[drowsy python]

I can't change my region and it doesn't show on basic settings
In PUBG mobile

[feral forge]

We mainly provide community support only for the mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[drowsy python]

I'm mobile platform to

Pubg

[feral forge]

Could you please provide us a screenshot?

[dry wraith]

They are have a discord server ?

[storm flume]

Please contact the customer service for further assistance, @slender inlet. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

I unfortunately do not know, you may browse it on the internet.

[drowsy python]

Okay

[dry wraith]

This problem is you will not know how to solve it

[feral forge]

You may read more about the contest here:

https://www.pubgmobile.com/en/event/VEHICLE_FINISH_DESIGN_CONTEST/

[drowsy python]

Look

[drowsy python]

Look 👆👆👆

[feral forge]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, you are not permitted to change your county/region.

[drowsy python]

Whyy😭😭

No it's Asia

I set Asia

[drowsy python]

For my is Asia no Europe

[polar ferry]

I was watching the video reviews and then I went back to the lobby again and found the account was banned for 10 years for violating the game policies I did not use any cheats
my ID : 5650230254

[polar marsh]

Please refer to the private message from @polar marsh for further information, @polar ferry.

[feral forge]

As you can see at the bottom of your screenshot, it shows that your account has been transferred to a EEA region/country. Unfortunately, this is not something that we or the in-game customer service can assist you.

[dry wraith]

lol me too has been banned 10 years because some one hack play with me in my team from random team

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dry wraith.

[cinder trout]

hello my account has been banned 10 years without any reason can you help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cinder trout.

[river fox]

who

who can help me solve the problem ?

My suit was stolen in subway mode, can I return it?

Help me

are there alive?

[feral forge]

Could you please elaborate with your issue?

[river fox]

player used autopickup and stole my level 6 bone

[storm flume]

Please do not use languages other than English, @river fox. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[feral forge]

This is not something that we can assist you with, @river fox.

[storm flume]

Please contact the customer service for further assistance, @brittle helm. Refer to subpoint 5.4 in #faq for further information.

[trail matrix]

Is that okay coz I think not

[cyan citrus]

It is not allowed, @trail matrix. Please use the in-game report feature to report such players or take the matter to the customer service.

[trail matrix]

Okay thankyou

Just didn't know who to tell

[cyan citrus]

You are welcome!

[regal tree]

I'm winner of iphone 13 in Pakistan 1st anniversary event but I don't receive iphone

[night cloak]

Hello the final voting dates for the vehicle design contest doesn't match each other it shows 2 different dates on the page and when you click view all rules. Which one is the correct date?

[cyan citrus]

For community-related questions and concerns, please feel free to use the #copyright channel, @night cloak. Send all the details about your concern there and wait patiently for a response from the community team. Please make sure that you also read the pinned regulations of that channel before you send messages there.

[cyan citrus]

You may need to contact the regional community staff for further assistance with this. Please refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[void spade]

@cyan citrus

My Account Banned Today For Month For Teaming With Hacker Seriously i don't know My Teammate Using Hacks due to their hack he get banned and i also for one month i don't know my team mate using hacks i just get banned i spend to much money on my account i want to recover it .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @void spade.

[jaunty abyss]

When i try to login it says my account is ban but in the ban records there is no ban ??
And i didn't even violate any guildlines and all

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jaunty abyss.

[clever portal]

<@&481161015728406538> about the winner frame from the event that is going on drom Aug5-sep2, the winner frame will it be permanent or temporary?

[undone trail]

STILL WAITING OF SUPPORT

MY ACCOUNT WAS HACKED

HELP!

He have linked his number

[storm flume]

Please contact the customer service for further assistance, @undone trail. Refer to subpoint 5.4 in #faq for further information.

[undone trail]

I have ,but I'm still waitinf

We don't time

5 days and I will be unlinked

I DONT WANT TO LOSE ALL MY MONEY ,LOOK AT MY ACCOUNT

[cyan citrus]

A delay can be expected due to enormous number of requests the customer service receives every day, @undone trail. Please wait patiently. This is not something we can help with through the community.

[undone trail]

And what?

I will lose my accounts now?

[cyan citrus]

Your account security is your own responsibility in the first place, @undone trail. You should never share your login information with anyone else and enable two-factor authentication. If your account has been compromised, the only way to seek help is through the customer service.

[undone trail]

When my account is unlinked and I can't log in can the Support help me? Because I have every profs for uc buying ,im a Streamer and I can approvr that account is mine.

[cyan citrus]

We are not affiliated with the customer service, therefore we will not be able to answer on their behalf, @undone trail. For any questions or concerns regarding the compromised accounts, please ask them directly.

[undone trail]

Thnk u , have a good day

[cyan citrus]

You are welcome, @undone trail!

[undone trail]

Is this guy Support?

[cyan citrus]

This is a scammer. Please block the user and report him to Discord Trust & Safety: https://dis.gd/report. For future reference, do not accept friend requests from malicious accounts, @undone trail.

[undone trail]

Thank u!!

This two too?

[cyan citrus]

This user seems like he is concerned about his own account, but feel to block the user if he makes you uncomfortable.

[cyan citrus]

For more information, please refer to #735483472432594994.

[undone trail]

Thnks..

[grave nova]

It's me.. I get the same problems as you.. but me the hacker already unlink all my social media on my account

[storm flume]

Please contact the customer service for further assistance, @grave nova. Refer to subpoint 5.4 in #faq for further information.

[manic dirge]

@cyan citrus
Ican’t login my accont the twitter page not work when i want login like second screen nothing happen just white screen please help what i do i deleted pubg and install again bit not fixed

[cyan citrus]

For how long have you been facing this issue and what is the device you are using, @manic dirge?

[manic dirge]

1day

Ipad 7th

[cyan citrus]

To start with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings. Restart your device and try to log into the account again. Let me know if the issue still persists, @manic dirge.

[manic dirge]

Fixed 🙏 tahnk you 💐

[cyan citrus]

Glad to hear that and you are welcome, @manic dirge!

[empty kernel]

Can I transfer my account from bgmi to pubg mobile

[vagrant tulip]

Nope

[regal blade]

Can you guys make my account accessable just for 10 minutes please

I just need to access my in-game mail

[celest shadow]

Can you provide a screenshot of the event?

We believe you have received a response regarding this, @regal blade.

[regal blade]

Yeah sorry for that. I need to access it please there maybe some way. I won an event now they have contacted through in-game mail which I can't access it.

I just need to access in-game mail

Please help me..

[modest ginkgo]

Hello
Can anyone help me
I have total 4 logins in my account
Twitter
Gmail
Email
And number

I want to remove email and number
Can anyone help me
I dont see any options there so i am asking for help

[celest shadow]

We are unfortunately unable to assist players with account-related issues through the community in any way.

[livid summit]

i have a question, why in my game doesn't appear the premium crate of the dp-28?

[celest shadow]

E-mail addresses and phone numbers can be changed but not unlinked.

[modest ginkgo]

@celest shadow ohh
Thank u😁😁

[celest shadow]

If you do not have it in your crates section, you may check your shop or events section instead.

[hollow niche]

@celest shadow way my region not showing. My current account region is Europe now I changing to pakistan plzzz info me!

[regal blade]

@celest shadow can you pls elaborate more. Like guide me to a way where I can solve my problem. Please There can be always a solution for a problem.

[celest shadow]

For accounts in the European Economic Area (EEA), the option to change countries or regions will not be available to you due to the General Data Protection Regulation (GDPR).

[livid summit]

i can get those skins by a lucky spin in events

[hollow niche]

How many days. I means months or year any idea?

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Yes, then that is it. It depends on your region.

[celest shadow]

It is permanent as long as the regulation is in place.

[hollow niche]

My bad🥲

I can try with vpn or other things

Maybe possible

[ashen frigate]

Will there be African server soon on metro and classics

[regal blade]

@celest shadow can the event organizer contact through my linked email rather than in-game mail?

[balmy owl]

Hello?

@celest shadow

https://vt.tiktok.com/ZSRjkafwY/

He’s hacking

Ban him

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @balmy owl.

[timber vortex]

Dear please help me in changing my in game region. Please 🙏🏿 it means alot
I want to make career in esports and i have invested to much time on this
account. Now due to Germany region i m losing many events 😖that is happening in the
Pakistan region . This is nothing for you but, it is everything for me . Please help me be very thankful to you ♥️😞

[cyan citrus]

Please share a screenshot of the basic settings of the game, @timber vortex.

[timber vortex]

Dear im not getting any option to change my region

[cyan citrus]

It is not available for the accounts registered continent, @timber vortex.

[timber vortex]

Any solution? 😞

[cyan citrus]

No, there isn't any solution, @timber vortex. For your information, trading of accounts is against the terms of service of the game. Mentioning about such activities here may lead to a suspension from the server.

[ornate aurora]

dear Quendi yesterday i got ban 7 days for this reason i didnt broke the roles i always record my games and iam tiktoker and streamer this a shoke for me i have followers always watch me I hope you will consider my case

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ornate aurora.

[twilit rune]

what is an ultimate arena?
and what in the world are shop tokens in the ultimate arena?

for the Rp mission

[regal tree]

winner iphone 13 pro from pubg mobile Pakistan first anniversary event but not received any iphone it's scam or what no any person reply to me you just sy contact to regional server but he sy just sy he doesn't know about any thing

[empty kernel]

IS IT A SPAM

[chilly spade]

Yes it is a spam report it in #discord.

Discord staff never comes in your dms.

[chilly spade]

You may refer to #735483472432594994 subpoint 3.1 for regional communities of Pubg Mobile.

We cannot help you with this anymore.

[thorny ivy]

<@&481161015728406538> Need Help For A Stolen Account, Can Anyone Assist?

@thin halo @celest shadow @cyan citrus

[storm flume]

Please contact the customer service for further assistance, @thorny ivy. Refer to subpoint 5.4 in #faq for further information.

[thick yew]

How do you report an account for violating terms of service by having multiple people play on the same account to maintain rank

Why is the second premium that arrived is a LUCKY SPIN in the USA region? That’s not fair. Are we getting a second premium crate of our own? Or what. It should be the same through all regions… like that’s just complete BS now

[night cloak]

i got banned 10 years for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[split lava]

Is the fall split registration started?

[cyan citrus]

Are you asking about PUBG MOBILE Club Open, @split lava?

[split lava]

Yep

[cyan citrus]

For further assistance with this, you may use PUBG MOBILE Esports Discord server, @split lava.

[split lava]

Ofc
Can you send me the server

[cyan citrus]

You are already in the server, @split lava.

[bleak edge]

Help

[cyan citrus]

How may we help you, @bleak edge?

[bleak edge]

I'm calculating that lust is injustice

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bleak edge.

[meager pumice]

@cyan citrus where i can find ultimate arena?

[tropic hinge]

Hello pubg mobile

Plz help me 😭🥺🥀😭

My pubg account was banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tropic hinge.

[flat meteor]

When is ultimate arena mode coming?

[meager pumice]

Thats my question too

[celest shadow]

Ultimate Arena will be available starting from August 11 at 02:00 (UTC +0). Stay tuned!

[celest shadow]

Ultimate Arena will be available starting from August 11 at 02:00 (UTC +0). Stay tuned!

[night cloak]

Hi

[meager pumice]

Thanks

[weary iron]

hi

[night cloak]

Ok by

[chilly spade]

Hi, please state your issue.

[chilly spade]

@celest shadow ^^ what about pinning this until its not available?

[celest shadow]

We have reached the limit of pinned messages. Feel free to redirect or respond with this answer.

[clever portal]

This one up

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[junior nova]

Hi

Hello My Account Has Been Stolen Can You Help?

[storm flume]

Please contact the customer service for further assistance, @junior nova. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

How to delete google play acc

[cyan citrus]

You will unfortunately have to wait for the cool-down to be over to change your server again, @covert drum.

[cyan citrus]

Do you want to remove Play Games account from your PUBG MOBILE account?

[night cloak]

I wanna link play games to my main acc from my alt

Linked to facebook on main

Google play on alt

[cyan citrus]

You will first need to remove your Google Play account from the PUBG MOBILE account it is currently linked with to be able to link it with a different account, @night cloak. To do that, you will first need to meet these requirements:

[night cloak]

Yes

[night cloak]

is pakistan have own server when i select asia ? or i have to select middle east to chose pakistani server ?

@cyan citrus

@cyan citrus i have twitter and google linked when i press unlink it selects twitter to unlink

[cyan citrus]

You will have to log into the account with Twitter if you want to remove your Google Play account, @night cloak.

[night cloak]

O

Ok

[chilly spade]

Select Asia (Pakistan) server.

[grim tendon]

Hi guys

[foggy oar]

Almost every time I load into a game the map isn’t even loaded and then when I hit the ground I can’t see anything except a bugged map bruh please someone tell me there’s a fix for this I’m on a brand new iPhone 11 so I don’t know why there would be this type of issues

[grim tendon]

Is there anyone who can help me My account has been hacked and I can't access through all the links

[foggy oar]

@thin halo

[sweet summit]

@thin halo

[sullen sluice]

Hi

Someone hacked my gmail id and hacked my facebook id now i want to unlink those two accounts but i cant i need to do it asap how can i do it

[thin halo]

@sweet summit You can report them in TikTok. Unfortunately, we do not provide TikTok option to report through the link, https://bit.ly/3soBavK. So please use TikTok to report them instead. If you find another cheating video through another platform, feel free to use the link.

[storm flume]

Please contact the customer service for further assistance, @sullen sluice. Refer to subpoint 5.4 in #faq for further information.

[thin halo]

You have to recover your gmail through gmail customer support service. We are unable to help you with account issues since we are not affiliated to customer service in-game.

Please try to contact your social media customer support service to get back your account and then you can try contacting in-game customer service.

[sullen sluice]

Where is social media customer support

[thin halo]

You can find the link in #faq under subpoint 2.8, @sullen sluice.

[sullen sluice]

Can you help me in any way?

[thin halo]

Unfortunately, no.

[sullen sluice]

Why man??

You try to understand my problem

This is my season 2 main id

[ornate timber]

Hi

My account was hacked

Please help me ASAP

Please pubg answer my Q

[livid summit]

is this spam?

[chilly spade]

You may contact in-game custiner support for more info.

[ornate timber]

How do i contact customer support

[chilly spade]

Yes this is a scammer, please consider blocking the user and you may refer to #735483472432594994 for more info.

[chilly spade]

You may refer to #faq subpoint 5.4.

[ornate timber]

Did not help

[chilly spade]

Have you read the #faq subpoint 5.4?

[night cloak]

Hello. I want to change my password, but no code is emailed to me. guide me please

[chilly spade]

Can you please elaborate?

[ornate timber]

Yes i did it was automated response

[next needle]

How to download pubg

[chilly spade]

Select none of them help option in the chat.

[next needle]

How yo download pubg in India

[ornate timber]

Ok l did but also did not help me
I want to talk to areal person

[chilly spade]

You may refer to #faq subpoint 5.4

[night cloak]

I go to the password change section, but I request to send the obtin code, but the code is not emailed to me

[ornate timber]

I want away to communicate with coustmer service

[chilly spade]

Please try again at another time or contact customer service in-game for further assistance with this.

[chilly spade]

Yes state your issue in the live chat ----> click none of these options help until the ai stop giving options ----> state whole query and wait for the response it may take upto a week.

[honest shuttle]

Why no adjust 6x in livik

[neat remnant]

Bug

[bronze idol]

One of the RP missions is win 10 matches in ultimate arena, what is ultimate arena?

[brazen lintel]

@lime juniper Hello Team PUBG Mobile ,

From Gamestar Phani YouTube channel,

Sir , I have Never Violated Rules and Never Uploaded Fake or Clickbait Content in Channel and I Have Followed all the Terms and Conditions of Tencent and Never Broken the Terms. But you Have Given Me the Copyright Claims. Sir , this is my Sincere Request Please Once Again check my Channel and please Retract all Copyright Claims and I Apologise for Everything . I have Worked very hard for 4 Years and Builded this Channel of 200k Subscribers , Please Sir , Remove all the Copyright Strikes.

Thanks Team Tencent .

[night cloak]

My controls moved back to my old ones for some reason

How do i turn them back

[past crescent]

hello i have problem with the crouvh and peak
when i press crouch and peak in the same time it doesn't peak please fix it

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @brazen lintel. We may otherwise have to mute you.

[celest shadow]

Ultimate Arena will be available starting from August 11 at 02:00 (UTC +0). Stay tuned!

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @honest shuttle. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[dull granite]

im newbie in this game,
and wanna ask, its possible play duo in solo mode ? like what i found recently ?

[balmy wolf]

No it's not possible to play duo in solo mode. In screenshots there are two players who team up together and team up is against PUBGM rules and regulations. Just report them in-game,in spectate mode or from their profile.

[stray oasis]

Hello. In the "Return" section, the "Match Perks" button does not work correctly. I can't get bonuses from there for a month, I would like to receive some compensationthe. Thanks!

[regal stump]

Help

[sullen sluice]

Still No support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sullen sluice @regal stump. Remember to read through #faq before asking questions in the support channels.

[regal stump]

I got banned for 7 days and I don’t know why and how someone please help 🥲

[polar marsh]

Please refer to the private message from @polar marsh for further information, @regal stump.

[celest zephyr]

Can I do something if a hacker got banned on my account

[coral thistle]

Hello,
I am from india, I'm moving to Singapore Next Week So I Wanted Transfer My Account From Battlegrounds Mobile India (Indian Version) To PUBG Mobile

@lime juniper Please Help Me

[shy cloud]

@lime juniper why

[celest shadow]

Can you please elaborate on your issue?

[celest shadow]

This is unfortunately not possible.

[celest shadow]

Please provide a screenshot that is in English.

[coral thistle]

Ok No Problem I Understand Sadge 🥲

[shy cloud]

Ok

[celest zephyr]

A hacker hacked my account and sold it to someone. Person he sold it to got mad that I still had access through email and I kept kicking him out of games when I logged in. He hacked the game until I was banned for 10 years because he threw a tantrum that I still had access even though it’s my account

[shy cloud]

@Error 403 why

[shy cloud]

Whyyy??

[storm flume]

Please contact the customer service for further assistance, @celest zephyr. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement:

#news message

[serene basin]

So Umm is this where I can complain about spending hundreds of dollars on a spin or crate’s and never get anything but silver and stickers? 😂

I feel like I’ve been robbed for the last 4 years

[shy cloud]

I want to participate pouns ship

[dense quest]

Can you help me get my account back, it was hacked then sold to someone

[chilly spade]

You may contact in-game customer suppkrt for more info.

[cold ore]

This is a fraud in this server; please take action on him!!

[cold ore]

980943635195523192

[storm flume]

Please do not use languages other than English, @sullen sluice. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

Please submit a report in #discord.

[wide prism]

On which map is the desert ghillie suit located?

[mortal apex]

Miramar.

[exotic badge]

help please

anyone

ididn't use any type of hack

@lime juniper

@celest shadow

[polar marsh]

Please refer to the private message from @polar marsh for further information, @exotic badge.

[celest shadow]

You may refer to this for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[undone prairie]

Hello, how do I stop game resources automatically downloading on wifi?

[stone brook]

Hello

the internet was disconnected then i get a 10 years banned account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stone brook.

[compact gorge]

Please help me

Can you help me? My account was hacked without my knowledge

[past musk]

I live in the netherlands but it puts me in Erangel

Idk how to change it

[strong thistle]

PUBG
Explane this ????

[night cloak]

How

Ok

[fair stirrup]

Hi

[night cloak]

Is banned my brother account also for 365 days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Does Pistol Mastery count in Quick Match? I got like 3 kills with pistol and it didn't count the kills after the match in the achievement progression bar

[glass otter]

Way i can't get In?

I saw some people they can get in it

[night cloak]

You probably dont have wingman finish

Thats why you cant fly it

[glass otter]

No I have

[night cloak]

Wingman finish?

[glass otter]

Wingman what does that mean?

[night cloak]

Thats the helicopter finish

if you have it then you can fly in lobby and it will escort the plane

[glass otter]

How I can get it?

[night cloak]

You already have it

thats the finish

[glass otter]

So why I can't 😂

[night cloak]

Probably a bug

[glass otter]

I tried a lot

[night cloak]

You could post your issue in #996546243859853424 too mabye that will help

[glass otter]

I now way

Because the skin heli is cheap

Thanks anyway

[feral forge]

Are you referring the Unranked > Other > Quick Match?

[hexed warren]

Hello Admins, Moderator, Staff! Can I ask that why we cant stack UC coupon?

[tall crater]

banned for 10 years for none reasons.
ID :5117684717
Username: RiverpLate
DEVICE: Gameloop 7.1
INTERNET everon int\ernet)
COUNTRY : Argentina

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tall crater.

[storm flume]

Please do not use languages other than English, @cobalt compass. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[azure latch]

demage is almost equal and his survival time is more.

mvp counts 40% survival time 40% degame 20% Kills

[feral forge]

You have already been redirected to #996458713126797405 for multiple times, @cobalt compass. Please use the correct channel or we may otherwise have to mute you.

[verbal marsh]

hello, i have been banned 10 years for no reason, and i would stop playing the game if this ban haven't been reviewed again because i have never cheated or used any hack tools or something.. i wasn't even in-game i was standing in lobby and then boom got banned 10 years out of nowhere, looking for a help because i wouldn't create a new account and spend alot of money again over and over because this is a big fat loss and you're supposed to handle it carefully. ty

this is my ID: 👉 5346252378 waiting for someone to help asap ..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @verbal marsh.

[feral forge]

Could you please elaborate which UC coupon are you referring to?

[strong thistle]

@azure latch i had more damage more kills and more revives and more recalls he only had more survival time ?? Like wth

[hexed warren]

I mean like I don’t have any uc but like can u dm me

[feral forge]

You can elaborate your issue here.

[hexed warren]

can i send pic?

[feral forge]

Yes.

[storm flume]

Please contact the customer service for further assistance, @silent compass. Refer to subpoint 5.4 in #faq for further information.

[hexed warren]

idk if you understand this

[feral forge]

It is written clearly that you can get 10 UC off when spending 60 UC or more in Classic Crates.

[hexed warren]

oh okay thanks for replying

[cobalt compass]

I use android.. i can't type there nadia.

U can move it?

[sage heart]

My account was hacked and hijacked and the hacker has changed my phone number and 7 days later he has changed my email address and i have tried to contact support with in the game but i haven't gotten anywhere. Please help me

[feral forge]

Can you see this?

https://discord.com/channels/393088095840370689/1004207533201838132

[storm flume]

Please contact the customer service for further assistance, @sage heart. Refer to subpoint 5.4 in #faq for further information.

[cobalt compass]

So .. thanks Nadia i want send many Suggestions from players pubg .

[feral forge]

You can only cover one subject per post, so if you need to create another post, feel free to let us know.

[cobalt compass]

Ok .

[silent compass]

Does anyone know anything about error 1138 when trying to make purchases? Support has not been helping at all.

[night cloak]

I have a fake integration, I don't know what the problem is, but my network is very good, I don't have connection problems

[cyan citrus]

Please share a screenshot of the issue you are facing.

[cyan citrus]

Please share a video recording of the issue you are facing.

[night cloak]

ok

[silent compass]

Idk what it even says

[night cloak]

i will record and send it here

[feral forge]

It means the server is currently busy, please try again some time later.

[silent compass]

Thanks.

[west saddle]

i want to buy 50 pakage of 325uc if any bady have message me

[feral forge]

Purchasing UC via Midasbuy (https://pubgmobile.com/pay) and in-game are the only authorized methods, @west saddle.

[west saddle]

How can i reedem code for midasbuy

How can i get reedem code for midasbuy

How can i get redeem code for midasbuy

[feral forge]

You may keep an eye on PUBG MOBILE's official social media accounts, #news or through the PUBG MOBILE esports livestreams, @west saddle

[gloomy sentinel]

please help me my account is hacked please pubg mobile help me My topup proof is also there username KINGOF๛ id 5254604596
<@&481161015728406538>

[storm flume]

Please contact the customer service for further assistance, @gloomy sentinel. Refer to subpoint 5.4 in #faq for further information.

[spark shore]

Was wondering about account got ban 2years ago and how to unban it 🥺

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spark shore.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @proper bear. Remember to read through #faq before asking questions in the support channels.

[proper bear]

Your account data has been migrated to another version I want to recover my account ID:5268997887

[storm flume]

Please contact the customer service for further assistance, @proper bear. Refer to subpoint 5.4 in #faq for further information.

[fiery notch]

Hello Facebook had an account in pubg mobile , played the first 7-8 seasons nickname k or Inv1zible , it was linked to Facebook, but faceBook deleted my account what should I do? How do I restore my account? Money was also invested there... Lvl account 50+

[celest iron]

Hello PUBG help my account got ban for 10 year, is it possible to unban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @celest iron.

[brazen lintel]

How can I send a message in appeal channel ?? Can anyone tell me .... I need help

[feral forge]

If you do not have another login method linked to your game account, your only option is to contact Facebook support to recover that Facebook account, that is the only option.

[feral forge]

What does it regard?

[brazen lintel]

My youtube channel got copyright strikes even though I have not violated the rules

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @brazen lintel. We may otherwise have to mute you.

[brazen lintel]

@feral forge

[feral forge]

Refer to the above message.

[brazen lintel]

I did it last night but no response till now

I have only 7 days to retrace my channel

So i have very less time

Pls respond to my concern ASAP 🙏

[feral forge]

Please wait patiently for a response from the community team.

[night cloak]

Yes

[gloomy sentinel]

please help me my account is hacked please pubg mobile help me My topup proof is also there username KINGOF๛ id 5254604596
<@&481161015728406538>

@feral forge

[feral forge]

It should count. Could you please try again? This time you can also take some screenshots so if the issue persists, you can report it using #996546243859853424 in compliance with the channel’s pinned instructions.

[storm flume]

Please contact the customer service for further assistance, @gloomy sentinel. Refer to subpoint 5.4 in #faq for further information.

[whole jay]

is it possible that i can transfer A bgmi account to PUBG MOBILE

[feral forge]

No, it is not possible.

[acoustic barn]

Sorry how much merit i need to play squad

I have 78 merit

[cyan citrus]

You will need at least 80 merit points to play ranked matches and multiplayer Metro Royale, @acoustic barn.

[acoustic barn]

Thanks

[cyan citrus]

You are welcome!

[regal elk]

wtf i am unable to enter the match brooo

please helpp

[feral forge]

Please elaborate with your issue or provide us a screenshot, @regal elk.

[regal elk]

stucks on loading screen

I start match and it stucks on loading screen then I restart for 10 times still it stucks on loading screen

only in classic matches

tdm works

[feral forge]

How long have you been facing this issue?

[regal elk]

I report also

[regal elk]

today

only

[feral forge]

Please try the possible fix in subpoint 4.8 in #faq or perform a routine repair from the login menu of the game and see if it helps.

[regal elk]

only in livik map

erangle works fine

I lost my kd for 4 times doing this

🥹

[modest delta]

@lime juniper i have issue regarding 3 hour random ben in pubg mobil emualator? what is the sulution of this

[polar marsh]

Please refer to the private message from @polar marsh for further information, @modest delta.

[cyan citrus]

Did you try these steps, @regal elk?

[night cloak]

Sir my 6x scope switching button disappears in the game. Kindly help

[cyan citrus]

Which map you were playing, @night cloak?

[night cloak]

in all maps ut happens

[cyan citrus]

Does it happen all the time, @night cloak?

[night cloak]

yes sir

[cyan citrus]

What is the device you are using and from where you downloaded the game, @night cloak?

[night cloak]

Tecno spark 6 and i have downloaded it in Pakistan

[cyan citrus]

Did you download the game from Google Play Store, @night cloak?

[night cloak]

yes

i have tried routine repair but it still exist

[cyan citrus]

By switching, do you mean the quick scope switch option or the option to zoom out the scope, @night cloak?

[night cloak]

the option to zoom in or out scope

[cyan citrus]

Got it! Thank you. Please perform a routine repair of the game from login menu again and also select the ''Restore Default Settings'' option. Make sure that you upload your control and sensitivity settings to the cloud before doing that. After that, clear game cache and restart your device one time. If the issue still persists, please make a video recording of the issue and share it here, @night cloak.

[night cloak]

ok tnx sir

[glossy robin]

Hey i have forgot the number linked to my account and I’m not able to change it can you please help

[cyan citrus]

It is your own responsibility to safeguard your login information, @glossy robin. Try to use the available phone numbers or reach out to the customer service in-game for further assistance.

[glossy robin]

Also i have a tiktok account named : jallad.751 and i post pubg content there . I have around 30k followers and i want to ask if you as Pubg could help me grow my account or If i can do anything for pubg promotion etc or like can i get any support from pubg ?

[night cloak]

Hi everyone. I am new on discord.
Can anyone can tell me how to contact with PUBG customer service direct here . because in game support not reply me not helping me

[cyan citrus]

We are not affiliated with the customer service, @night cloak. Please contact them through inside the game and wait patiently as they receive an enormous number of requests every day.

[cyan citrus]

Please refer to the Roles section in #735483472432594994 for more information on PUBG MOBILE Content Creator program.

[glossy robin]

Thank you

[cyan citrus]

You're welcome!

[night cloak]

I sended many emails on [e-mail]

I contact in game support but no one reply no one helping me . And also there is have no any options about me problem

[cyan citrus]

What is your issue? Also, the e-mail for the customer service was changed to [e-mail]. However, the recommended way to contact the customer service is through in-game, @night cloak.

It is not possible to delete your PUBG MOBILE account, @night cloak. Please be advised that your account security is your own responsibility. You should never share your login information with anyone and enable two-factor authentication.

To report online PUBG MOBILE cheating content, you can do it through https://bit.ly/3soBavK.

[night cloak]

It's not happen now it happen before 2 years ago then there was no have any options about two factors

and many of incocent people those who don't have knowledge about it they scammed. And before 2 years ago PUBG mobile was new then people was not have much knowledge about pubg

[cyan citrus]

Still, it is your own responsibility to safeguard your account, @night cloak. We will not be able to help you with that any further.

[night cloak]

My account has been banned for 365 days and when i asked for the ban record, that was the answer

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

I don't want to unban my account I just want to unlink my Facebook account so I can link my Facebook account with my mythic fashion account so I can play with my Facebook friends and family

[cyan citrus]

It is not possible as you can only remove a linked social media account after you log in with your PUBG MOBILE account

[fossil rock]

How too fix

[untold canyon]

Can Anyone Help Me Out I Have Purchase The Prime And The Money Is deducted from Account But Could Not available to receive rewards

[storm flume]

Please contact the customer service for further assistance, @untold canyon. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please share a complete screenshot of the lobby.

[cyan citrus]

Could you please elaborate on your concern, @fossil rock?

[untold canyon]

Can we get Pubg partner title on base of club?!

[storm flume]

Please refer to subpoint(s) 3.22 in #faq for further information, @untold canyon.

[untold canyon]

It's not helpful

[fossil rock]

@cyan citrus is a problem with the texture of the mummy on the hands

[untold canyon]

@cyan citrus Help Me Out

[cyan citrus]

Help you with what, @untold canyon?

[untold canyon]

About club titles

Can we also get partner title with clubs

[cyan citrus]

Are you referring to this?

[untold canyon]

As i have already own Excellent Club founders title

[untold canyon]

Blur

[fossil rock]

Yes

[untold canyon]

👀

[fossil rock]

look

Zoom to hand

[cyan citrus]

If you are referring to PUBG MOBLE Partner title, no, you cannot. It is only available to certain members of the official content creation program at the community manager's discretion.

[cyan citrus]

This seems like a minor issue. You may submit a report regarding this through #996546243859853424 in compliance with the channel's guidelines.

[zealous shoal]

It shows me when i ask for my records that my my account status turns out normal, you can log in and play as it should be

However i cant

Can you assist me ?

[cyan citrus]

What happens when you try to log in with your account normally, @zealous shoal? Is your account suspended?

[zealous shoal]

Yes

For 365

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zealous shoal.

[compact gorge]

Can you help? They hacked my account, I don't know how

[storm flume]

Please contact the customer service for further assistance, @compact gorge. Refer to subpoint 5.4 in #faq for further information.

[untold canyon]

@cyan citrus one more thing

I Have recently purchased prime which gives 150uc but it doesn't unlocked like whenever i tap it refer me to buy first but when i tap to buy it said already subscribed

[raw tendon]

Is there any official pubgm giveaway servers?

[cyan citrus]

As mentioned before, please reach out to the customer service in-game for further assistance.

[untold canyon]

Its not working

Thanks for your help 🙂

[cyan citrus]

You can participate in the official #events. To access #giveaways, you will first need to reach level 10 in the server. Please refer to the Roles section in #735483472432594994 for more information.

[night cloak]

I have a heavy mythic fashion account now with 3 Xsuit max and 35+ GUNLAB upgraded and I want to link my this account with my official Facebook account and my Facebook account is 9 years old all my friends and family have in my Facebook account. And I want to play with them but I can't.

Because 2 years ago my account was hacked and someone banned my account. Now I just only want to unlink my Facebook from there and I want to link with my new account with 3X suit max 35+ GUNLABS . I spend thousands of EURO . Please help me out . we support much to PUBG MOBILE and we spend much . So I hope tencent can help me out little .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[livid kettle]

Why it saying cannot purchase?

[regal blade]

How can I contact PMGC Oneplus team please?

[grave halo]

سلام عليكم

[astral mason]

Good evening, representatives of Buggy Company About 5 days ago, my account was stolen in the game, and the reason was that I wanted to sell my account, and one of the scammers came to me and said I will bring a broker from me and he will be reliable and I actually brought him and then I went to tell him on Telegram to make sure he was reliable and yes he had followers and had a brand when I gave him My account info told me first you have to change your email and put my email and I did what he wanted and then he linked it to a phone number and activated the secondary verification and removed my device and I still have a tension link to the account and linked iCloud but the problem is that time is taking over me and I have a day or two left Less and he separates or connects and then I only have 7 days left and I can't access the account because he asks me for a code with the phone number that the fraudster linked, please help me

I have bills from Medspy and I have the device that I was logging in to the account and I have a tension and icloud connection, please help me

[quartz stirrup]

Hello PUBG

I just got banned today I don’t know what Rules I violated I was playing metro when this all happened I remember the players who I played with his name was VRH | Daddy. I feel like he was or might of had suspicious cheats or can’t say why I got banned that was the last player I played with and that was my last match it happened i know for a fact I’m not cheating idk what rule I violated makes no sence to me and it’s not fair bc I put my life and swear and tears into this game I spent money for me to just get banned makes no sence man I get banned for stupid things really My ID is

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quartz stirrup.

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @astral mason.

[astral mason]

I don't know how

[cyan portal]

Why S20FE 5G CANT SUPPORT 90 FPS it has Snapdragon 865

@cyan citrus

@junior birch

[junior birch]

You can contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[junior birch]

If you cannot access the 90 FPS (Frames Per Second) option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6.

[orchid night]

Hello PUBG mods
Its regarding my pubg global ID
the thing is i have linked my id with apple id and some scammer have linked their facebook id too so even i unlink their id it takes 7 days and within those 7 days he/she links his facebook again and again
please help me in this

[storm flume]

Please contact the customer service for further assistance, @orchid night. Refer to subpoint 5.4 in #faq for further information.

[raw tendon]

can pubg mobile will come back to india ?

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @raw tendon.

[fickle tide]

How will the team that entered the All talent final round enter PMCO?

[feral forge]

Please use #discord for further assistance in this regard, @feral lion.

[feral lion]

I need information about that 🙂

[feral forge]

This is a scam.

[feral lion]

How to avoid from that scam?

[polar cypress]

Hi

[feral forge]

Contestants who advanced to the final round will have a chance to enter PMCO competition. You may read more about the All-Talent Championship rules by clicking on the ?.

[polar cypress]

I face log in problem

[feral forge]

Please be aware that if you get an offer that is too good to be true, then it is most likely a scam. Do not fall for such, and remember you should never share your account credentials to anyone or a third-party websites. And for account related issues, only the in-game customer service can assist players.

[feral forge]

Could you please elaborate?

[feral lion]

Thanks you so much for your assistance

[polar cypress]

I’m not getting the code until now

[storm flume]

Please contact the customer service for further assistance, @polar cypress. Refer to subpoint 5.4 in #faq for further information.

[shy cloud]

.

[wild pumice]

Please help what this mean

[night cloak]

I want to speak with an official

[tame pulsar]

Huawei matepad t not support 60 fps, bruh.

GPU: MTK MT 8768

Huawei matepad t KOB2-W09

[night cloak]

I want to speak with an official
@lime juniper@celest shadow

My account was unjustly classified, I did not use any hack😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please do not use languages other than English, @tawny apex. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[latent bronze]

please tell me in metro mode which branch should be pumped to increase damage on mk 14

[meager pumice]

When new map comes?@feral forge

[feral forge]

You may refer to this for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[night cloak]

iphone 13 pro max how come when record on 90fps it drops to 60?

any fix?

@feral forge

[feral forge]

You can ask other players in #870727773793181756.

[latent bronze]

thanks

[night cloak]

yo dont ignore me n do yo job

[feral forge]

We have no information in this regard, you may keep an eye on #news and PUBG MOBILE’s official social media accounts.

[night cloak]

buddy

[sick spear]

My server has just been replaced by my brother, causing my rank to be reset. Can someone help me to switch back to the previous server? 🥲🥲🥲

[feral forge]

Please wait for someone who is familiar with your concern to answer you.

[meager pumice]

Who knows if u dont?

[night cloak]

ur a mod

answer my question

[feral forge]

Unfortunately, you will have to wait for the cooldown before you can change your server again.

[feral forge]

We are volunteers to moderate this Discord server and we only provide community support here for PUBG MOBILE, we are just normal players like you.

[meager pumice]

Alright

Can i be volunteers?@feral forge

[feral forge]

All members in this server are free to provide assistance to fellow community members in this channel. This is why the channel topic is named as community support for PUBG MOBILE.

[meager pumice]

Alright

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hexed warren]

Hello Admin, Moderator, Staff! Can I ask that why one of my friend in his first season he already in Ace Master Tier 4.90 KD Ratio Squad team I confusing. I don’t know if he hacking or not, have a nice day!

[celest shadow]

This appears to be an issue on Apple's end, therefore we recommend using Apple's forum to share your concern. Thank you for your understanding.

[celest shadow]

Sorry, but we do not have an answer for this question. You can ask them directly or spectate them to see if their gameplay is suspicious.

[hexed warren]

Oh okay thanks for reply

[tame pulsar]

Huawei matepad t not support 60 fps, bruh.

GPU: MTK MT 8768

Huawei matepad t KOB2-W09

[proper garnet]

"The game has stopped comeback after this time"
What's this and how to. Fix this?

[feral forge]

Where did you download the game from?

[storm flume]

Please do not use languages other than English, @plucky wren. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @plucky wren. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[thorny yoke]

sir pubm gameloop automatically get off when login screen come from last 2 weaks🥴

[night cloak]

Nevermind it counted it late but thanks anyways

[feral forge]

We mainly provide community support only for the mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[stiff wraith]

It says: We found suspicious, please contact technical support

[azure gull]

?

Wht this

[echo silo]

I got a band for 10 years without any reason and my account spent a lot of money on it. Please help me. I want my account and you can check my entire device, please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @echo silo.

[late steppe]

My account got stolen it was connected to facebook. I tried contacting facebook but their support doesnt work. Anything i can do to get it back please?

[remote valley]

Hey

I mistapped on country/region section and from Asian region to UK region, has been more than 4 months

What shall I do now ?

@polar marsh ?

[pure zodiac]

Hello, I am a YouTuber. I want to join the global VIP talent program and perform assignments. Is there a supervisor who can talk to me to help me? Thank you❤️

[cyan citrus]

Please refer to the Roles section of #735483472432594994 for more information.

[cyan citrus]

The option to change region is not available for the accounts registered in European continent.

[cyan citrus]

Please try to change your password or try to log in with the verification code. If the issue persists, please reach out to the customer service in-game for further assistance.

[remote valley]

In game help didn't have options and it's starts New conversation again and again

Is there any way to get back on my aisa region ? 😓

[cyan citrus]

This is something that customer service can help you with, @remote valley. It is unfortunately not possible to change your region if it has been registered in European continent.

[pure zodiac]

Mr. Musharraf, I am ahead of you for almost two weeks and now I have received this news

[serene geode]

i dont have nmber

please help

[storm flume]

Please contact the customer service for further assistance, @serene geode. Refer to subpoint 5.4 in #faq for further information.

[serene geode]

please off my two step verification code

[swift oasis]

helo

team

anyone there ?

need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @swift oasis. Remember to read through #faq before asking questions in the support channels.

[swift oasis]

i am facing purchasing on midasbuy

[night cloak]

I Want To Change My 3rd Link And Happen 2nd Time And Get Reset And Start From Day 1

Hi, I lost data from Twitter and Facebook and they are not recoverable, I would like to untie them from my account and link the current data

[cyan citrus]

Do you have any other login method connected with the same PUBG MOBILE account, @night cloak?

[night cloak]

How can I increase my Merritt

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Could you please elaborate?

[night cloak]

?

[empty olive]

Be nice with your teammates

[final smelt]

Guys help me my account is stolen by hacher please help me

[storm flume]

Please contact the customer service for further assistance, @final smelt. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

My frnd asked

Can you tell like the rules

[night cloak]

Yes, there is

[night cloak]

Can you tell I'm in a little hurry?

[pure zodiac]

@cyan citrus

[night cloak]

But I'm afraid of one thing, that they were hacked

[cyan citrus]

Merit recovery is related to time spent in the game and in-game match performance.

[night cloak]

Can you tell more specifically

[serene geode]

help me

[night cloak]

Like how to increase merit faster

[swift oasis]

Hello Team
I cant purchase uc on midasbuy
I Always Face Payment Failed Problem
My Credit Card Ok And Ecommerce Active
If I Purcahse UC For Other PUBG Accounts i cant face any error But When i want to purchase uc for my own account its showing error payment Failed

Nickname:
reaL々JokerYT

Player ID:
5211233229

[empty olive]

How to Increase Merit Points in PUBG Mobile if you are having less than 60?
The merit of the players reduces by 30 points if he kills his teammate. It might occur after a lot of warning, but sometimes, in the rarest cases, the merit can decline by more than 50 points. However, the solution to increasing merit in lesser time is pretty simple.

~ Step 1: Play SOLO Classic Matches

~ Step 2: The distribution of Points based on how you finish in that game

+3 for completing a match in the top 10
+2 for ending a game in 11th-50th place
+1 for ending a game in 51st-100th place

[night cloak]

Thanks I needed this

[cyan citrus]

If you do not have access to your PUBG MOBILE account, you will first need to recover access to your social media account by contacting the respective customer service.

[night cloak]

Ty

[night cloak]

This is not possible, since the data has been changed for a long time

[cyan citrus]

Please refer to this response, @serene geode.

[cyan citrus]

Your other option is to create a new account and continue playing the game.

[night cloak]

Are there no more options?

[cyan citrus]

For further assistance with this, you may reach out to the customer service of Midasbuy through this e-mai: [e-mail]. Alternatively, you can try to make purchases directly through in-game.

[cyan citrus]

No, if you do not have access to your account. You can still try to contact the customer service in-game and see if they will be able to help you out.

[swift oasis]

i was contact to midasbuy support
they told me my player id is blocked from pubg mobile

[cyan citrus]

Then please reach out to the customer service in-game for further assistance, @swift oasis. We unfortunately will not be able to help you with purchase related issues through the community.

[swift oasis]

please give me any channel link to contact about purchase issue

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @swift oasis.

[night cloak]

there is access to the account, but there is no access to social networks, the data of which has been hacked for a long time, and I am writing in order to link them without my help

[empty olive]

Link your email?

No bro, your email is linked to that account?

[night cloak]

Yes

[empty olive]

Then if you contact support in game they will delete Twitter and Facebook for you, you just have to prove that is your account also the last 6 months proof of transactions if there’s any…

[cyan citrus]

You will only be contacted if your request gets approved.

[night cloak]

Write to the mail?

[empty olive]

In game.

Go on settings and then in the bottom right corner you will see Customer Service

[night cloak]

Ooh, bro, thanks a lot

[proper garnet]

Google play store

[empty olive]

You’re welcome!

[brisk idol]

I'm playing for 3+ years still i don't have glacier.. Please fix my id luck algorithm..

[final smelt]

Help me my account is stolen by hacher

[night cloak]

Eternal loading and does not load anything

[cyan citrus]

It is totally based on your luck, not something we can help with.

[cyan citrus]

Please reach out to the customer service of your compromised social media account and customer service in-game for further assistance.

[empty olive]

Maybe is your internet issues about that, is the game up to date?

[night cloak]

No, everything is fine with the Internet

[brisk idol]

It's not on luck.. It's a game and there is some algorithm.. Luck is for real life not in game..

[empty olive]

Then I don’t know what’s the issues, try again later.

Because you have to contact them in game, otherwise you’re gonna be waiting for months…

[serene geode]

please help me

koi hy jo mera help kar saky

[night cloak]

It doesn't help, I have re-entered the game, but to no avail

[empty olive]

Can you send a ss?

[night cloak]

In what sense?

[cyan citrus]

We cannot help you with that. As mentioned earlier, it depends on your luck.

[serene geode]

scammer add nmber in my account

[empty olive]

Screenshot of the issue

[serene geode]

and open two step

[empty olive]

Try to verify with the email?

[empty olive]

Contact support in game… they will be able to assist you!

[serene geode]

i cannot login my account

[empty olive]

You don’t have to be logged in your account

[serene geode]

yes

[empty olive]

To contact the support in game.

[serene geode]

i have contact but not find any solution

[empty olive]

You shouldn’t be on game wiki…

[empty olive]

If you can prove that is your account there shouldn’t be any issue, only them can help you!

[serene geode]

all link are availble third email twiter and facebook i have

[empty olive]

Have you made any purchase in game in the last 6 months?

[serene geode]

yes

[empty olive]

Then contact them, like that you can prove the ownership of your account!

[serene geode]

where

[empty olive]

Open PUBG mobile app, then contact support!

[serene geode]

and then

[empty olive]

Customer Service

[serene geode]

then

[empty olive]

Select account issues etc

[serene geode]

then

[empty olive]

My account got hacked.

[serene geode]

ok then

[empty olive]

Then you describe your issues, that your account got hacked and the hacker added their mobile number and 2FA on your account if they can remove it. Then you have to wait for the support to contact you again.

[night cloak]

@empty olive I can't get into support, eternal loading...

[empty olive]

Try another device… must be a problem from your phone…

[night cloak]

Everything is fine with him, I bought it recently

[empty olive]

Well that’s impossible not being able to contact Customer Service

[night cloak]

Before that, it was the same on another device

[empty olive]

Go to settings and you will find like this

[night cloak]

I'm trying to get here, but when I come in, the eternal download

[empty olive]

Can you see the login page?

Log out then you have a button called Help

In the login screen

[serene geode]

my account got hacked and the hacker added their mobile number and 2FA on your account if they can remove it.

[small crypt]

I bought a ten spin in the vector crate, I got the vector, but I don't see it in my inventory or upgradable weapons area, please refund or put my vector in my account

[sick shale]

Please contact customer service in-game for further assistance. We are unable to assist with account related issues here.

[sick shale]

Try performing a routine repair.

[distant spruce]

@sick shale my bgmi id got ban please support

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @distant spruce.

[distant spruce]

My bgmi id got banned without any reason please solve this problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @distant spruce.

[mental wyvern]

How can i report against cheat seller/promoter. He is promoting cheat on his facebook page with video proof.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @mental wyvern.

[mental wyvern]

I didn't understand this- "The numeric identification of the Facebook page or group to report."

[mental wyvern]

How can i get that?

[sick shale]

From the page or group link address.

[mental wyvern]

Thanks got it.

[somber drum]

I am not hacker but my I'd banned why I am suicide please 🥺

[polar marsh]

Please refer to the private message from @polar marsh for further information, @somber drum.

[shy wharf]

Guys i want the customer service email

Because the in-game one takes decades

To solve a problem

?

@here

[half turtle]

Will the speed of the plane increase

[crude dust]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crude dust. Remember to read through #faq before asking questions in the support channels.

[sick shale]

[e-mail]

Be advised that the email address is reserved for general inquiries. If your question is regarding an account issues, please contact the in-game customer service.

[sick shale]

Which plane?

[chilly spade]

If you mean to recall plane, a feedback has been created in #996458713126797405 about it however you can vote for it or add any suggestion related to recall plane speed in #998523788197105674

As the channel's pinned instructions say you cannot create same topic threads so.

[abstract scaffold]

Hello, I want to send a message to customer service but it automatically responds. How can I talk to a real person?

[chilly spade]

State your query and press none of these help until the options ends.
Then state whole query and wait for the response.
Note:- it may take upto a week.

[abstract scaffold]

Okey, thank you so much! 🙂

[night cloak]

Hello

Does jailbreaking ban my account

[cyan citrus]

Jail breaking your device alone will not cause any issues unless you perform cheating activities, @night cloak.

[night cloak]

I was going get spofity for free.thanks

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[wary pike]

hello its my second time to subscribe with prime plus and money was detuct from my balance and still lock i cant collect prime plus

[storm flume]

Please contact the customer service for further assistance, @wary pike. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please refer to this response, @wary pike.

[serene geode]

how can i hide nmber link in my pubg account

[cyan citrus]

It is not possible to hide the option if it is available for your account, @serene geode.

[serene geode]

i dont have nmber link

[cyan citrus]

Then it may not be available for your account, @serene geode. For further assistance with this, please feel free to reach out to the customer service in-game.

[wise dove]

Game stucks at loading screen

[serene geode]

hacker add nmber in my account and i want to hide this option

[fluid violet]

Idk how I should send proof but I have this connection with a user and we have got 996 but we have done many matches after that and it doesn’t go up

Is this some glitch

And also we have refreshed app multiple times

[feral forge]

How long have you been facing this issue? There is a daily limit.

[fluid violet]

Like if we go in a match together we don’t see the “user just gained (insert like connection points)”

[fluid violet]

Just like recently

About 1 hour now

[storm flume]

Please contact the customer service for further assistance, @serene geode. Refer to subpoint 5.4 in #faq for further information.

[fluid violet]

So I have to wait again?

Like wait until tomorrow 7pm…

[feral forge]

Yes.

[fluid violet]

😐

Oh well thanks

[storm flume]

Please refer to subpoint(s) 4.8 in #faq for further information, @wise dove.

[hexed warren]

Hi Moderator, Admins, Staff! Can i ask that if you play ping mobile for 1 month you can change age right?

[cyan citrus]

If you are referring to Gameplay Management settings, you can change it once every month, @hexed warren.

[glass otter]

Look to he is pic

Is that OK?

[cyan citrus]

You can report inappropriate profiles directly through the in-game report feature or the customer service, @glass otter.

[serene geode]

my account has been hacked and hacker add nmber in my account and on 2 step

[storm flume]

Please contact the customer service for further assistance, @serene geode. Refer to subpoint 5.4 in #faq for further information.

[iron summit]

hello how can I get my account back just my old account was stolen please is there any way to get it back

[storm flume]

Please contact the customer service for further assistance, @iron summit. Refer to subpoint 5.4 in #faq for further information.

[iron summit]

thank you very much

[hushed gust]

Hello , my pubgm account got banned on the reason of using unofficial cilent . I played the game on gameloop and downloaded it from official site .can help me to request a review about the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hushed gust.

[ivory geyser]

Hello, my friend's account was stolen by hacking my account, I have the rest of the accounts
What should he do in this situation?

[cyan citrus]

Please reach out to the customer service of the compromised social media account and customer service in-game for further assistance, @ivory geyser.

[ivory geyser]

they don't help me no answer

@cyan citrus

[bleak quest]

Hello I need help

I want to login Twitter account remove

[rancid mountain]

Make this make sense PUBG https://streamable.com/btjwyc

[bleak quest]

You can report this player.

PUBG Mobile very faster checking reports.

[rancid mountain]

It’s not the player, it’s this damn game.

[bleak quest]

Hello I need help
I want to login Twitter account remove i go account settings i removed pubg mobile but already have my account.

[rancid mountain]

The game has so many bugs that need to be fixed, but that’s not the focus, it’s the outfits and cars etc. that’s the MAIN focus. $$$

[serene geode]

help me plz

[bleak quest]

What is your problem?

[serene geode]

acc has been hacked and hacker add nmber in my account and on 2 step

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently.

[cyan citrus]

As mentioned earlier, please reach out to the customer service in-game for further assistance with compromised accounts.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rancid mountain. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[cyan citrus]

I'm unable to understand your query. Please rephrase it.

[serene geode]

solve my problem

[cyan citrus]

Contact the customer service, @serene geode.

[serene geode]

where

[cyan citrus]

Through inside the game, @serene geode. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[bleak quest]

I want remove my Twitter account to PUBG Mobile

I go Twitter account settings

I deleted PUBG Mobile

But already connected Twitter account

[cyan citrus]

You cannot remove your social media account from PUBG MOBILE through the settings of your social media account, @bleak quest. You can only revoke the access of the game through there, but you will be able to log in to PUBG MOBILE normally after you use the same social media account in the game. To unlink your social media account, you can do it through the basic settings of the game. To do that, you will first need to meet these requirements:

[bleak quest]

I understand

Thanks for information @cyan citrus .

[cyan citrus]

You are welcome, @bleak quest!

[polar cypress]

ليش ما يوصل كود التحقق للجوال

[storm flume]

Please do not use languages other than English, @polar cypress. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar cypress]

I need support, I did not receive verification code

How I can cancel this option

[storm flume]

Please contact the customer service for further assistance, @polar cypress. Refer to subpoint 5.4 in #faq for further information.

[polar cypress]

Or how I can change the method

Customer service not responding

I want file a complaint now please

3 days and problem now resolved

😡

[pulsar mango]

How do I spend 9 stacks of uc, get 9 mythics (3 Mummy/6vampire) and not see a SINGLE inferno rider helmet..
Looks like pubg lowers the odds on purpose -.-

[hard rain]

Hello

[cyan citrus]

The crates are luck based, not something we can help with.

[hard rain]

Please remove your copyright strike from my channel names crysto Gaming I didn't upload any illigal video

Please remove

Please

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Unfortunately, this is not something we can help with through the community.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @hard rain. We may otherwise have to mute you.

[pulsar mango]

Can hardly call it luck based when 0/9 mythics are the helmet. Looks more like odds are lowered to Zero to keep players spending

[cyan citrus]

Still, not something we can help with, @pulsar mango.

[empty oracle]

Are we allowed to let other user send us pop

[cyan citrus]

Players can send popularity items to each other, nothing wrong with it, @empty oracle.

[red gyro]

Recently my account got banned in between the match for no reason. I can't play PUBG mobile. I have many achievements. There were no third-party apps running in the background and did not violate any rules of conduct. I was banned incorrectly there must be some glitch/error in the Banning system. I request you to kindly review my account and unban it as soon as possible.

Character id: 尺ＩＹＡＤ
5908610939
Google Play: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @red gyro.

[rose ferry]

i use emulator

[cyan citrus]

What is the issue, @rose ferry?

[rose ferry]

I can't sign in to Gmail

[cyan citrus]

What happens when you tap on ''Next'', @rose ferry?

[rose ferry]

I type in the password but I am logged out of the application

[cyan citrus]

Can you log in normally outside the emulator, @rose ferry?

[rose ferry]

yes

[cyan citrus]

For further assistance with GameLoop, please visit their website or Discord server, @rose ferry.

https://www.gameloop.com/.

[rose ferry]

ok thanks

[cyan citrus]

You're welcome!

[ornate prism]

Would like to report this type of glitch that my Teamates abuse thank you

[feral forge]

Could you please explain what is this about?

[ornate prism]

It's the mode metro Royale

[feral forge]

And what is the glitch about?

[ornate prism]

It's destroying metro Royale they are going outside the map and killing enemies who are not glitching

Please ban these type of players 😊

Like for 7 days

[feral forge]

You may report the player through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search.

[ornate prism]

Ive done that so many times I've died to these glitchers they never get banned nor get fixxed

[feral forge]

If a player repeatedly exploits the bug/glitch to create an unfair gaming environment for other players. The appropriate punishment will be applied, @ornate prism.

[feral forge]

On a side note, if you know how to reproduce this glitch, could you please report this issue in #1004236112493035591? Because a video recording is very useful for us to understand this issue better.

You can go into the map without bringing any items, reproduce the issue while recording then either leave the match or try to eliminate yourself. As long as you do not use the glitch to gain an advantage over other players and eliminate them you should be fine.

[ornate prism]

Okay I'll try

[feral forge]

Thank you.

[whole shard]

Hi, my account has been banned, although I haven't used anything!Please reconsider the ban!

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @whole shard.

[grand hedge]

When Is PMCO Fall Split Coming?

[empty kernel]

Can I play pubg mobile in India

[worldly jay]

yes

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports.

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @empty kernel.

[stuck stump]

I want to check my account 5300299067

[cyan citrus]

Please add more details about the issue you are facing, @stuck stump.

[stuck stump]

Someone hacked my account, added files and played cheats with friends, and I could not access it until after he added mail to my account, and the company was banned and I did nothing.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stuck stump.

Please refer to the private message from @polar marsh for further information, @keen nymph.

[lusty holly]

Hey support team I need some help here my email was just hacked and I need help replacing it because I just added on

I have texted in-game support and might as well try here

I have all the info needed to change it

[feral forge]

We are unable to assist players with account related issues here on Discord, only the in-game customer service can.