questions

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR), @brittle prawn.

[brittle prawn]

Sad

Thanks quendi

For your time

[cyan citrus]

You are welcome!

[cosmic estuary]

@cyan citrus please help me my game randomly crashes for no reason and when it happens I can’t hear my teammates speak because of some sort of sound glitch effect that it has after crashing

[cyan citrus]

Please share a video recording of the issue you are facing and mention your device, @cosmic estuary.

[cosmic estuary]

It doesn’t happen often enough for me to record it out of nowhere it just happens so randomly at the worst moments

I have IPhone 13

Not pro max

[cosmic estuary]

I wish I could I’ll try when ever it dose but my fps is usually working fine no lag my phone isn’t hot or anything 😕

[cyan citrus]

Is your device heating up when playing the game, @cosmic estuary? How much internal storage you have left in the device and what is the frame rate option you are using?

[cosmic estuary]

60

[cosmic estuary]

This may be the issue with storage I will check

[cosmic estuary]

Smooth and HDR

[cyan citrus]

How much internal storage you have left in the device and is your device heating up when playing, @cosmic estuary?

[cosmic estuary]

It’s not heating up 😕

I’m looking about the storage

@cyan citrus

[cyan citrus]

Got it! Thank you, @cosmic estuary. To start with, please perform a routine repair of the game from login menu and if it is possible for you, please reset your device settings one time through Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. Restart your device and try to play again.

[cosmic estuary]

Okay thank you!

[halcyon mountain]

Dear Pubg MOBILE Official, I am the owner of 5379109538 Accounts, Mr. Can, I am playing on 5379109538 Account in July of 2022. I noticed little mobile data in the lobby and switched to wifi. My account was purchasing data for 10 years on 26 July 2022. He thinks he did something wrong with me. I definitely do not want my account to be bought in any way. Re-examination of my account. I would like my account to be opened after a Player Incentive. @cyan citrus@lime juniper

[polar marsh]

Please refer to the private message from @polar marsh for further information, @halcyon mountain.

[sudden shale]

I'm getting a parameter error when trying to log in from my new phone and now I can't get into my account even with my verification codes. Can anyone help me with that?

[cyan citrus]

What is the login method you are using, @sudden shale? Do you have secondary verification enabled?

[sudden shale]

I'm using Twitter since it's the only social media linked to my account, I got a new phone and turned in my old one and secondary verification wasn't on, it had a question mark, but it didn't have an option to turn it off or on either. There is my email that's linked too but it keeps saying my device isn't recognized and is asking me to either do SMS verification or use the code. The codes I screenshot are not working and the parameter error tells me it sent the code to "." no number or email shows up so there is no way for me to log in. I can send screenshots if you need a better visual of the situation.

[storm flume]

Please contact the customer service for further assistance, @sudden shale. Refer to subpoint 5.4 in #faq for further information.

[sudden shale]

I've already tried contacting customer service though and they ask the same monotonous questions that end the conversation...

[cyan citrus]

We unfortunately will not be able to help you with such account-related issues through the community. You may contact the customer service again.

[sudden shale]

Welp at this point I'm running in circles, but thanks anyways! Maybe the auto response will be fixed next update who knows.

[cyan citrus]

Try the different options available in the customer service FAQ. You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative.

[sudden shale]

I'm going to try Krafton support since the 7 different uhhhhhh "support agents" keep asking for the same information and every time I've provided them with everything they ask for verbatim, they still ask the same questions and it they end the conversation. Thanks anyways!

[somber olive]

help, i lost my account!
I went into the game, it required authorization (it was linked through Facebook), I forgot my Facebook password, I changed my password, I logged in, but it was not my acc that loaded, but a new one, what should I do?

[cyan citrus]

What do you mean by Krafton support? Where did you contact them?

[cyan citrus]

It means that either you are using a different social media account or the login method was removed from your account. Should you require further assistance with this, please feel free to reach out to the customer service in-game.

[sudden shale]

On their website, since in-game is a mute point. I've already tried countless amount of times with trying to differ the subject matter.

[cyan citrus]

Which website, @sudden shale? Could you provide a link to it?

[sudden shale]

https://pubgmobile.helpshift.com/hc/en/3-pubg-mobile/contact-us/

[cyan citrus]

Please use this website for the global version of PUBG MOBILE: https://tencentgames.helpshift.com/hc/en/3-pubgm/, @sudden shale. However, to contact the customer service, you should use the in-game customer service. Please refer to my previous response again.

[sudden shale]

I did just now in-game, however each time I tell them I have access to my social media my account is linked to, they tell me the same automated response and end the conversation.

[cyan citrus]

Try different available options in the FAQ of the customer service, @sudden shale. We unfortunately will not be able to help you with that any further through the community.

[sudden shale]

I understand, but I'm going to try Krafton support since I can directly send screenshots and hopefully have them get a better grasp or understanding of the perplexed situation. It's a parameter error, and as long as it's there, or as long as secondary verification is on, I can't get into my account, no matter how much proof I provide to customer support that I do in fact own the account. The game settings just unable me to have access to it with my new phone for these reasons.

I do however appreciate the help you tried to assist me with, thank you!

[cyan citrus]

You are welcome!

[somber olive]

what should I do in such cases?

[somber olive]

what should I do in such cases?

[cyan citrus]

Elaborate on your query, please, @somber olive.

[somber olive]

Can you have two social media accounts?

[cyan citrus]

What do you mean, @somber olive?

[somber olive]

How can I get back the account that was linked and delete the one that is now?

[cyan citrus]

I still don't understand your issue completely, @somber olive. Please rephrase it and add more precise details.

[sudden shale]

I'm also curious, this is a phishing link correct?

Because they are not in this server and I find it kind of suspicious since 2 people already tried to scam me from this server while trying to resolve my issue.

[cyan citrus]

This is a scammer. Please block the user and report him to Discord Trust & Safety: https://dis.gd/report. For future reference, do not accept friend requests from malicious accounts, @sudden shale.

[sudden shale]

Thank you for clarifying!

[somber olive]

I log in through facebook, but it loads another account, how can I make it load the one that was before?
I didn’t delete it, I didn’t do anything with it, and his Facebook account was alone, I just changed the password and entered the game, but another acc was loaded

[cyan citrus]

I have already answered you here, @somber olive.

[night cloak]

Lol

[somber olive]

how to understand the account login method was deleted?

[somber olive]

?

[night cloak]

[somber olive]

can't help me 😦

[somber olive]

how to understand the account login method was deleted?

[storm flume]

Please contact the customer service for further assistance, @somber olive. Refer to subpoint 5.4 in #faq for further information.

[rose wasp]

Hi

[latent bronze]

is it possible to file a complaint against a player for insults in personal messages?

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

Please use the in-game report feature or take the matter to the customer service.

[latent bronze]

where can I contact support?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @latent bronze.

[rose wasp]

I have a problem with PUBG Mobile

[cyan citrus]

Please add more details about the issue you are facing, @rose wasp.

[rose wasp]

My Facebook account has been disabled and I can no longer log in to the account

[cyan citrus]

Do you have any other login method connected to the same PUBG MOBILE account, @rose wasp?

[rose wasp]

no

[cyan citrus]

In that case, you will fist need to regain access to your social media account by contacting the respective customer service: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game, @rose wasp.

[rose wasp]

Thanks

[cyan citrus]

You are welcome!

[hushed lintel]

I’m looking for help

I need to know how to stop people from adding me

How to hide the add people in the profile

[feral forge]

There is no such option in the game, but feel free to provide your suggestions regarding the game in #996458713126797405.

[hushed lintel]

Some people u can’t add them , I wanna know how they hide the add button

[near hazel]

Pubg support team no replay

Plz help me my id hack

[storm flume]

Please contact the customer service for further assistance, @near hazel. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Please use #discord in this regard, @sudden shale.

[sudden shale]

okay, thank you

[viscid bronze]

Account transfer BGMI to global access is possible?

[supple geode]

Hello

I have a problem

I am in server pubg mobile mena

I got a ban from the server pubg mobile mena without reason Please unblock

[polar marsh]

Please refer to the private message from @polar marsh for further information, @supple geode.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @viscid bronze.

[sudden shale]

Your network.

[timid dagger]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @timid dagger. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timid dagger.

[plush marten]

I want a supervisor to communicate with him because I do a lot of groceries outside the top

And I want to know what is the solution?

[fast adder]

Want to transfer my bgmi id to pubg because i am now shifted to usa and my bgmi id isn’t working on usa network so pls transfer my bgmi id to global

[weary forge]

Got a problem from a ban that was six months ago. And would like to know the end date for all talent.

[chilly spade]

You cannot transfer your bgmi Id to Pubg mobile and we cannot help you with any issue related to Bgmi.

[night cloak]

what is up with pubg mobile lagging when I enable guided access with 90 fps?

does anyone know the problem to this

[fast adder]

Bro i have spend so much money on my id

[chilly spade]

You may refer to #faq subpoint 4.6 and 4.7 for more info.

[chilly spade]

As I already answered, we cannot help you with this further.

Contact Bgmi support however they also cannot do anything.

[fast adder]

🥲

[glad coyote]

5657800795

Banned account Walid open the band on it.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glad coyote.

[sly sky]

my account was hacked, the region and server were changed to Japan. I live and live all my life in Ukraine. Please change my ID to Europe 523408023. After the transition, there is nothing!

[chilly spade]

Do you got acces to your account?

[sly sky]

at the moment there is

facebook login

[chilly spade]

You can change it from in-game region change button.

[sly sky]

I can not write 120 days. After that, the desire to play at all no rank went astray. Please change everything to Europe

Please help

[chilly spade]

@sly sky you cannot change it until the time period has been done.

Please contact in-game customer suppkrt for more info.

[storm flume]

Please do not use languages other than English, @sly sky. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lean island]

I cannot find the Region section to change my region. That should be between the Select server and Email linked. Where can I find it?

[cyan citrus]

The option to change region is not available for the accounts registered in European continent, @lean island.

[frozen swift]

How to change region to pk

@storm flume

[lean island]

And, may I ask, If I lost my e-mail linked and I cannot sign in PUBGM via it, Am I able to change the E-mail linked???

[timber vortex]

Help me ! How i can change me region in pubg mobile ?

[feral forge]

You should be able to change it via your in-game basic settings, @frozen swift and @timber vortex.

[ember latch]

As bgmi is banned in india now can we get transfer option to get our account back in pubg mobile

[cyan citrus]

Please tap on the Change option and check the requirements.

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @ember latch.

[fast adder]

Ban the user he is scamming

[feral forge]

The user has been suspended from the server.

[velvet hornet]

@celest shadow so I have pubg prime for free every month cause I lost my Apple ID that I buy prime with and then I can’t cancel

@cyan citrus

[daring crescent]

What is happened to PUBG mobile indian version BGMI ? Is that game is banned ? Why !!!!

[night cloak]

What did I do wrong Lol, usually for a ban like this you used cheats or hacks, I never did and I only got banned from metro royale

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @daring crescent.

Please contact the customer service for further assistance, @velvet hornet. Refer to subpoint 5.4 in #faq for further information.

[somber olive]

I changed the password in Google and went through Facebook, but uploaded another account, how to return the old one?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[hybrid iris]

My account got stolen. I need help to retrieve it

[storm flume]

Please contact the customer service for further assistance, @hybrid iris. Refer to subpoint 5.4 in #faq for further information.

[rancid knot]

Hello dear developers of the PUBG MOBILE game today at 18:30(Moscow TIME) I bought 300+25uc and there was a promotion when buying 300+25uc you will receive up to 6000uc and they did not come to me as a gift if I bought uc on the Kachi shop website.

It's been 2 days and nothing has come.

[cyan citrus]

It is mentioned on the event that you can get up to 6000 UC, which means that the bonus amount will be random and you can get any amount between 0-6000, @rancid knot.

[rancid knot]

In the "Return" tab it was written "return to exclusive" and it should be written "gift sent" it turns out this is a bug of the system this promotion is valid once per purchase. @cyan citrus

Maybe it's because of what I bought at the Kachi shop?

Can I send a screenshot?

[hybrid iris]

Pls help me recover account

[sly hearth]

Pls help me recover account

[chilly spade]

@hybrid iris @sly hearth you may refer to #faq subpoint 2.7 and 2.8

[hybrid iris]

Can a real person help with my issue of the account being stolen

[storm flume]

Please contact the customer service for further assistance, @hybrid iris and @sly hearth. Refer to subpoint 5.4 in #faq for further information.

[hybrid iris]

I keep getting bots in support. I need real person

[feral forge]

Only the in-game customer service can assist players with account related issues, @hybrid iris.

[storm flume]

Please do not use languages other than English, @sly hearth. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hybrid iris]

@feral forge I keep getting bots

No real person I can relay the problem

I need to speak with real person to explain situation

[feral forge]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[hybrid iris]

I did. It send me in circles @feral forge

Won't let me write my issue

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sly hearth.

[feral forge]

Unfortunately, we are unable to assist players with account related issues here on Discord, other than to redirect you to the in-game customer service as only they can assist you. So you may need to keep trying.

[celest shadow]

You need to purchase the offer in-game, not through a third-party website. Please be advised that we only recommend purchasing UC in-game or via https://www.pubgmobile.com/pay.

[sly heath]

Please make it so u can enable Ultra HD graphics on medium devices too.

[hybrid iris]

The customer service in game isn't helping

@lime juniper can u please dm me

[rancid knot]

When I bought through the Kachi shop (it was written in the game that this is the official store that cooperates with the pubg) I bought 60 uc on the closed site and they gave me 60-70 uc as a gift and it was written that the gift was sent, so this is not an old site, and when I bought 300uc, gift uc did not come to me from the promotion, this is definitely a bug of the system! @celest shadow

Here are the documents

[hybrid iris]

@night cloak

[feral forge]

Do you still have access to your game account, @hybrid iris?

[hybrid iris]

I need to speak with support.... my account is hacked and I can't get in...

No@feral forge

[night cloak]

He needed to start a new chat they closed it

[hybrid iris]

I made a noob account to contact cs but they send me in circles @feral forge @night cloak

I did

And it don't work

Still same options to click

[celest shadow]

As aforementioned, we only recommend purchasing UC in-game or via https://www.pubgmobile.com/pay. We do not recommend anything else. Thank you for understanding.

[feral forge]

And which of your linked login method(s) has been compromised?

[celest shadow]

Regarding this offer, you have to purchase it from within the game. It does not count if you purchase UC elsewhere.

[timber vortex]

I didnt found any option in settings to change my region . 🥲

[night cloak]

Or from midas buy

[feral forge]

Could you please provide us a screenshot?

[hybrid iris]

@feral forge @night cloak look at video. I just did that

[timber vortex]

Ok dear

[hybrid iris]

All access has been stolen. Whole account. All links@feral forge

[rancid knot]

I repeat once again when I bought 60uc on this site, a gift was delivered to me, what is not clear here?! @celest shadow

[hybrid iris]

I spent a lot... pls help

[night cloak]

You have to click acount go hacked drop down

It's right there dude

[rancid knot]

I won't leave you alone.

[feral forge]

You should first contact the respective customer support to recover your linked login method to the game account, the in-game customer service will not be able to assist you if you do not have access to your game account with any of your linked login methods.

[hybrid iris]

It's not working... I've been telling u its sending me in circles. Same options

Well then I'm screwed cuz I can't access the account at all@feral forge

[timber vortex]

.

[celest shadow]

You can get up to 6 000 UC as a bonus, a random amount from 0 to 6 000 UC. This is not a bug.

[rancid knot]

Yeah, the support is called that does not understand the text.

[hybrid iris]

Can u help me speak to someone real

[feral forge]

You may contact the in-game customer service for further assistance in this regard.

[timber vortex]

😢

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @sly oasis. We may otherwise have to mute you.

[hybrid iris]

If they can't recover acct can they ban it@feral forge

[rancid knot]

I don't understand you, don't you read my messages so as not to understand, I wrote when I bought 60uc on the closed website, I received a gift uc that came from the PROMOTION!!!!!!!!!

[hybrid iris]

I can't speak to anyone that can help. Customer service is a joke in game. Its all bots

After spending over $10k usd and i can't get no help. This is dumb

What is the email contact ?

[feral forge]

Please understand that it is players' own responsibility to keep their accounts safe, the in-game customer service will not be able to assist you if you do not have any access to your game account. Your only option now is to contact the customer support of your compromised linked login methods in question to recover your access to your game account.

[hybrid iris]

I can't access the social media.. the logins are changed

So basically u saying I'm screwed@feral forge

Can u help ban the stolen account then? @feral forge

[celest shadow]

You can seek further assistance in a regional community instead. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[half locust]

pls help me ı dont login crew chanlleng

[celest shadow]

No, this is not possible. Please note that we are not affiliated with the in-game customer service.

[hybrid iris]

So how can I speak to pubg in game that can help@celest shadow

[celest shadow]

Please provide a screenshot that is in English.

[hybrid iris]

What is the email contact

[celest shadow]

Only the in-game customer service can assist players with account-related issues. We cannot provide you with any further assistance through the community.

[celest shadow]

[e-mail]

[hybrid iris]

I can't get thru to anyone real.... it's only bots@celest shadow

[celest shadow]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement:

#news message

[hybrid iris]

I'm doing that but all I'm getting are bots.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eager sable.

[visual bobcat]

Hello guys I took 10 years ban from PUBG without any reason, I'm Streamer and I took this while I'm live stream, I never used any illegal files and never used any cheat tools
Please help me to unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @visual bobcat.

[viscid obsidian]

<@&481161015728406538>

[celest shadow]

How can we help you?

[viscid obsidian]

my friend took ba*n 10 years with out any reason can you help us ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viscid obsidian.

[celest shadow]

Sure, you can.

[night cloak]

Sir Exclusive Return Uc are given to everyone or it depends on Luck?

Hello, a question, do you go back to an old popularity, blackpink heart?

[feral forge]

Feel free to provide your feedback and suggestions regarding PUBG MOBILE in #996458713126797405, @night cloak.

[feral forge]

Are you referring to the event or the bonus UC?

[night cloak]

Bonus uc which are given when someone login after a long time?
RETURN EXCLUSIVE UC

[night cloak]

Old folk, people come back to this party؟

[candid snow]

When can I log in from the email?

[feral forge]

You mean the event. When a player has been inactive for 30 days or above, it should trigger the Returner event.

[feral forge]

What is the issue?

[candid snow]

The code does not come. When entering the CORRECT password, it writes an error

[night cloak]

im talking about this uc

[feral forge]

Please contact the in-game customer service for further assistance in this regard. You may use your linked social media account(s) to login in the meantime.

[candid snow]

Messed up the mail, everything is fine

[celest shadow]

You receive a random number of bonus UC if you purchase these offers.

[night cloak]

ok

[sturdy plinth]

How to remove email?

[sturdy plinth]

And number too

Hello??

[jolly abyss]

Hello there I have logged in Pubg mobile everyday but today I when I want to change my email and phone number it shows I have not log in and tell to log in 15 days what is the solution

[junior birch]

The ability to remove phone number and e-mail address is not available yet, @sturdy plinth. Though, you change it through Settings > Basic.

You must be logged in with your current device for 15 days, @jolly abyss. Please double check.

[night field]

I want to change country in set region option

But only city is changing

I accidentally lock iraq but i am from Pakistan now what can i do.. without this i won't be able to do payment

[storm flume]

Please do not use languages other than English, @sly sky. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[full compass]

If a guy is selling pubg account and advertising on it on tiktok what happens?

[snow spear]

I submitted a complaint through help and support and it is being processed since 30/4/2022 until now, the problem has not been resolved so far, I hope to address the complaint as soon as possible
ID: 5250931291

[celest shadow]

You can report it through https://bit.ly/3soBavK.

[night field]

Someone reply me

[lyric vector]

By mistake i buy pubgm uc but region is latin america and i live in sweden. Is gonna work or should refund it?

@celest shadow help me pls

[versed egret]

Top 9 in Europe server solo rank cheater https://vm.tiktok.com/ZMNVScv9G/?k=1

[silk ether]

Hello guys I took 10 years ban from PUBG without any reason, I never used any illegal files and never used any cheat tools and don't know why this happend
plz help me back my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @silk ether.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @versed egret. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

My pubg account got hacked and the hacker linked their phone number so now I’m locked out but my socials and email are still linked

I cant seem to get any assistance

From pubg in game customer support to help before it’s too late

All im getting is AI responses

Please help i have all the information needed to recover it

[chilly spade]

Elaborate all you query to in-game support and they will reach out to you

When Ai responses tap on nothing helped.

[night cloak]

I did but it eventually leads me to a dead end

[simple blaze]

Hello
I charger 4 X 99.99 = $399.96
But i got only $200

[night cloak]

A real support agent would’ve fixed the issue in no time

[simple blaze]

What should i do ?

[desert sky]

Hello when are they going to give these?!

Anyone?!

[ancient token]

how do i logout of my account and login to my mobile account
is that possible?

[fleet wigeon]

After the current season is over and new season starts you will get that automatically according to your Highest Tier.

Please contact in-game Customer support with this procedure, @night cloak.

[fleet wigeon]

Could you please Elaborate your issue ?

[night cloak]

Thanks @fleet wigeon i did all that and sent all the information they requested so i hope i get my account back it says it will take up to 7 days

[fleet wigeon]

If you have given information correctly they asked, then you will soon hear good news from them.

[night cloak]

Does midasbuy uc receipts screenshots work? That’s my final question

Because thats what I’ve sent

[fleet wigeon]

Yes they do.

[night cloak]

Ok thanks a lot 🙏🏽

[fleet wigeon]

It was a pleasure to assist you..

[teal willow]

Uc

[midnight cove]

hello, there was an error and I did not receive the second costume from the BlackPink event, what should i do?

[prisma heath]

hello, since I'm from Ukraine, I can't go to some sites without a VPN, I didn't notice that the VPN was turned on and went to pubg, because of this I was banned, can you please unblock me, I've been playing for 4 years, I'm very sorry for this situation it won't happen again, please have mercy🥺ID:555459499

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prisma heath.

[queen echo]

i got 10 years ban for reason ..but they are showing violation of user agreement . i was asked to do File claim .. but it is not helping .. getting useless response from File claim.. Pubg has set the bots in file claim they do not even check the issue just reply with useless answers.. please help and guide me to recover my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @queen echo.

[feral forge]

Could you please provide us a screenshot?

[feral forge]

Can you check if the box is in your inventory?

[soft cedar]

can i get help from anny supporter on the game please

[shell sierra]

Hello guys

Does anyone there ?

Support ?!

[rose verge]

Yes

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shell sierra.

[rose verge]

Phone login problem

[blazing verge]

please help me my account is blocked

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @soft cedar. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blazing verge.

[midnight cove]

oh, i’m really sorry it is there, thank you!

[soft cedar]

need supporter help blocked account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @soft cedar.

[severe flame]

Hi, why can't I move the screen when I shoot from the hip??

I can attach a video

[chilly spade]

Please share the video here.

Can you share a recording or screenshot?

[feral forge]

Please refer to the rules. Only the best 6 matches will be counted towards the All-Talent Championship leaderboard, and all the matches that you play from 3 days, which is up to 36 matches will all be counted towards the Regional Rankings.

Yes. But only the best 6 matches per week will be counted towards the All-Talent Championship leaderboard.

[zinc pumice]

Hi, my pubg account has been hacked and the hacker sale it on telegram i tried to send mails to Facebook and pubg support and no one helped me , i need help

??

[crisp bay]

@thin halo

[zinc pumice]

??

He is not here 🤷‍♂️

[night cloak]

ahh

my game is glitched

some how i got 10 mummy outfits in 10 spins

🧐

are u a helper?

[crisp bay]

No

I am nub

[night cloak]

ok

[night cloak]

but u know the problem?

[crisp bay]

Ask @celest shadow

[night cloak]

@celest shadow i have a problem

[severe flame]

😭

[visual saddle]

Hi, I was wondering if I would be able to speak to a live representative to resolve an issue with my hacked account.

[night cloak]

ask @celest shadow

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

How can we help you?

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[obtuse solstice]

What does this mean? 🤨

[celest shadow]

It means that no crew members can leave the crew and no new players can join the crew.

[obtuse solstice]

When can someone leave/join the crew?

[visual saddle]

I've already done it twice but the conversation usually ends once a representative responds. I want to elaborate on my situation and get the help I need to recover my account from the hacker, live.

[celest shadow]

After the All-Talent Championship has ended.

[obtuse solstice]

The entire event?

[celest shadow]

Yes.

[obtuse solstice]

Ooh. That's tough, thank you tho. || Cutie ||

[rich summit]

hi. 500 of my UCs just disappeared in just this month. 400 of them before and 100 today.
what can be the problem?

[celest shadow]

Please be advised that the moderators of the Discord server are not affiliated with the in-game customer service and are unable to assist with account-related issues, other than to direct you to contact the in-game customer service.

[storm flume]

Please contact the customer service for further assistance, @rich summit. Refer to subpoint 5.4 in #faq for further information.

[visual saddle]

Okay, can I contact customer service via this email address? ([e-mail]) I just want to confirm that this is their official email.

[night cloak]

my account is glitched because i have over 180 mummy outfits

[celest shadow]

PUBG MOBILE's customer service e-mail address has been changed from [e-mail] to [e-mail]. This e-mail address is meant for general inquiries. You should contact the in-game customer service for further assistance regarding hacked accounts.

[night cloak]

@celest shadow every spin i do i’m always getting mummy outfits non stop

[celest shadow]

Feel free to create a post in #996546243859853424 and include information about your numeric user identification, server, device, network and country, and a screenshot or video.

[crisp venture]

@night cloak lucky boy🫡

[night cloak]

how??? every freaking spin i do i’m always getting the same outfits i have over 180 mummy outfits rn

[crisp venture]

@night cloak can you share a screenshot.Lol🤐

[night cloak]

i’ll try

[crisp venture]

@night cloak Okay wait to see 180 mommy set in your inventory lol🤣

[analog marlin]

Dear Pubg Team i am playing pubg mobile on my PC for a long time now my account is banned for no reason i am innocent
My Friends also get baned Because they are on emulator please help me
Why are you banning players on emulator @everyone

[polar marsh]

Please refer to the private message from @polar marsh for further information, @analog marlin.

[night cloak]

LOL

@crisp venture i’ll send it in a bit

[crisp venture]

@night cloak okay waiting to see it

[night cloak]

okie lol

Is there a limit as to how many investigator videos I can watch a day ? I’m new to the review system and for some reason after my 5th video review I can’t review anymore is it a bug ? I’ve reset my game and my internet is absolutely fine.

[dusky echo]

@celest shadow there is no gift button

[night cloak]

I’ve repaired my game from the settings aswell still no difference

[severe flame]

do you know anything about this?

[celest shadow]

Yes, there is a daily video limit. You can review more videos tomorrow.

[storm flume]

Please contact the customer service for further assistance, @dusky echo. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Can you please check your sensitivity and make sure none of it is at 0%? If the issue persists, please repair your game which can be done from the login menu.

[dusky echo]

Can you help on this? @celest shadow I cannot gift car to a friend

[celest shadow]

Please refer to this message, @dusky echo.

[fervent bloom]

Guys tell me where is the account recovery link please

[storm flume]

Please contact the customer service for further assistance, @fervent bloom. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @astral hatch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dusky echo]

@celest shadow but Piston how long does it take for them to reply

[astral hatch]

I got a 10-year ban, and I didn't do an [e-mail] ything.
Although I communicate with technical support within a game, tell me empty words that have no meaning. Please the relevant stakeholders of Server Discovery to contact the department responsible for this matter and get me back my account because I do not activate any fraud tool and report to anyone who activates any tool and has spent a lot of money on this account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @astral hatch.

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[severe flame]

ohhh thanks!!!

[fervent bloom]

Where to restore my account. My mail was stolen, but I have access to the Google social network, please tell me how to restore my account

[proud shadow]

Hello, my account in PUBG MOBILE was stolen and I don't know how can I get my account back through you. It was also discovered from people that the account was purchased from someone who had the account stolen. Is there a way for you to recover the account?

[fervent bloom]

Please help me, they deceived me and tied another mail to my account. mench does not have access to the game mail, but there is access to the account through the social network Google please reply.
Here is the mail that was tied [e-mail]

@celest shadow When the agents back up get to me.

[barren garnet]

I got a 10-year ban, and ything.
Although I communicate with technical support within a game, tell me empty words that have no meaning. Please the relevant stakeholders of Server Discovery to contact the department responsible for this matter and get me back my account because I do not activate any fraud tool and report to anyone who activates any tool and has spent a lot of money on this account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @barren garnet.

[teal terrace]

My photo is not showing

@celest shadow

@lime juniper

@cyan citrus

[median jackal]

Patience.

[cyan citrus]

What is the login method you are using?

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts.

[storm flume]

Please contact the customer service for further assistance, @proud shadow. Refer to subpoint 5.4 in #faq for further information.

[fervent bloom]

I can't. they can't help

@cyan citrus I can't. they can't help

[cyan citrus]

There is nothing we can do to help you with compromised accounts through the community, @fervent bloom. You may contact the customer service again.

[fervent bloom]

@cyan citrus I looked at Google on the site, it says that you can apply for those support (in the discord group. In this group.) Where you can apply in the discord

[cyan citrus]

No, as mentioned earlier, there is nothing we can do to help you with compromised accounts through here, @fervent bloom. The only way to seek help is through the customer service.

[fervent bloom]

@cyan citrus where is the support service

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @fervent bloom.

[neat bramble]

Um,hello is pubg broken or why can't I get mummy for 30k uc?

[cyan citrus]

Crates are luck based and the odds to get the Mythic items in the new Lucky Crate are 0.8%, @neat bramble.

[neat bramble]

Bruh are u kidding me 100 crates no mummy?

Alr

[simple blaze]

Hello i purchased $400 UC = 32400 UC from midasbuy
But i recieved 24300 UC

And new cars are sucks, 50K only 2 cards

[neat bramble]

My guy 36 k uc and I didn't get mummy

Talk me about pubg luck

[simple blaze]

But i got mommy and inferno for less than 1K UC

[neat bramble]

Bruh

Pubg I'm going to jump of my house

Fr

I can't stand this anymore

[simple blaze]

Lots of money, and no luck, that sucks

[knotty sundial]

Does anyone have a 4 finger setup I can use for phone?

[neat bramble]

Yep

Sxxd me

[simple blaze]

I want the masterpiece car

[knotty sundial]

Could u gove me the code for it?

[neat bramble]

Second

[knotty sundial]

Alr

[neat bramble]

Btw is midas buy cheaper

?

[simple blaze]

Guys if someone with the name “Tencent Customer Serive” dm u and send a link to file a claim for ur complaint, pls dont trust

He is stealing pubg account

S

[neat bramble]

7118-9387-0806-7753-283 @knotty sundial

@simple blaze

[mortal apex]

Please remember to use #pubg-mobile or #chat for conversations if you do not require any assistance, @neat bramble , @simple blaze & @knotty sundial.

[knotty sundial]

Thank you

I shall try to get better w this setup

[woven flare]

My Pubg account got banned for 10 years because of a 3rd login!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @woven flare.

[limpid furnace]

Help, I can't log in using my google play account, the game just keeps telling me to try again
NB: this has never happened to me before

[limpid furnace]

Support?

[teal terrace]

Twitter

[cyan citrus]

Log out your account and log in again, @teal terrace.

[cyan citrus]

Could you please share a video recording of the issue you are facing? If there is any personal information, make sure you hide it before doing that.

[teal terrace]

I opened with twitter

[wet shard]

can you use cheer plane item bought in shop for the bp event?

[young basin]

Is the alliance allowed to play PUBG Mobile? There is a streamer that makes an alliance with its clan members to reach the highest rating

[celest shadow]

You can send it as a popularity item to other players or use it to cheer in the Cheer event.

[celest shadow]

Please report teamers through the report feature in the score/spectate section at the end of every match or in the basic info section of their profile via friend search.

[wet shard]

i bought one but i can't send it in the cheer event

[celest shadow]

I would like to apologize for the confusion. For items that you can purchase in the Shop, they can only be sent as a popularity item to other players.

To cheer for BLACKPINK, you have to purchase the desired item from within the event.

[wet shard]

uhhuh. i bought uc and bought one. it doesn't say anywhere you can't use the ones bought in the store so i'm feeling a little iffy. :/

[celest shadow]

What is your PUBG MOBILE numeric user identification?

[wet shard]

5536900713

[celest shadow]

We will get back to you soon.

[median belfry]

yo is the time of conqueror rank . aka 5am is global? or depends on ur ingame region?
actually nvm it says 0:20 UTC so i need to wait a bit. ty

[quartz scaffold]

Does the third link or the phone number have problems logging in now?

[cyan citrus]

What is the issue you are facing, @quartz scaffold?

[quartz scaffold]

The third link does not want to enter the account, and when you forget the password, a message does not reach the link's mail

[cyan citrus]

There is a daily limit to receive the verification codes, @quartz scaffold. Try to use an old code that you may have received, try again at another time or reach out to the customer service in-game if the issue persists.

[devout timber]

@lime juniper @cyan citrus Guys i didnt break the rules About game and you guys can check my account i get banned 10 Years What happen You can Help Me ^^

[polar marsh]

Please refer to the private message from @polar marsh for further information, @devout timber.

[storm flume]

Please do not use languages other than English, @bleak edge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[bleak edge]

Is there anyone who's helping me?

i want a good reason that my account was taken

[storm flume]

Please contact the customer service for further assistance, @bleak edge. Refer to subpoint 5.4 in #faq for further information.

[hybrid iris]

Can someone help recover account

I got hacked and whole account stolen

[storm flume]

Please contact the customer service for further assistance, @hybrid iris. Refer to subpoint 5.4 in #faq for further information.

[bleak edge]

Peace be upon you, can I contact support necessary?

Please contact the support is necessary

[west tendon]

you are cheater you didnt break the rule? i reported you 2 days ago and thanks to pubg that punish you all Eg players are cheaters

[coarse locust]

I won 1000 dollars from a show pmgc From January until now, there is no need for help

[rare skiff]

I need some help I've changed my server from the Middle East to KRJP, and I want to play Solo TPP games, but I can't start any game because The server doesn't accept..

[feral forge]

What do you mean by the server not accepting?

[rare skiff]

Still searching for match for 15min

After that i cant began new match

I want to play to get to the conquer .

I want to communicate with an employee I tried from the pubg app but the reply machine answered me

[feral forge]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[rare skiff]

ID:5284401877

[feral forge]

If your match by language option is enabled, you may try disabling it. Match making duration depends on how many players are currently matching/playing, perspective combination and timing in your selected server, if there are not enough players, your match making time will be longer than usual. This is unfortunately not something that we are able to assist you with.

[rare skiff]

I tried everything but it didn't work i played on redmagic 6s pro

[feral forge]

As mentioned, we are unfortunately unable to assist you in this regard.

[rare skiff]

I cant wait 60day to change my server) :

[feral forge]

Your only option is to wait for the cooldown to end before you can change your server again.

[coarse locust]

Ok thanks

[safe yarrow]

I got a recording of the guy hacking but after I reported him " no violations found" , how do I report this so it doesn't happen to others players

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @safe yarrow. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[safe yarrow]

That's exactly what I did ... And didn't work

[feral forge]

If the player is cheating, they will be punished accordingly.

[safe yarrow]

In the replays you can't see the hit points (damage) like in the death replay right?

[feral forge]

Am not familiar with this, please wait for someone who knows this better to confirm this with you.

[regal blade]

Can I transfer pubg in-game mails to my gmail? Is it possible?

[cyan citrus]

No, it is not possible, @regal blade.

[stable pike]

I want to contact one of the technical support. My account got banned and I didn't do anything
Id 5281406040

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stable pike.

[hybrid iris]

Is this real

[cyan citrus]

This is a scammer. Please block the user and report him to Discord Trust & Safety: https://dis.gd/report. For future reference, do not accept friend requests from malicious accounts, @hybrid iris.

[hybrid iris]

Omg. I shared all my info

[cyan citrus]

You should consider changing your password and logout from all the devices, @hybrid iris. Please be advised that your account security is your own responsibility. Any person from the customer service will never ask you for your personal information.

[hybrid iris]

The account got hacked already anyways. And I can't login...@cyan citrus

Cs of the game sucks and can't fix anything

[cyan citrus]

Still, your account is your own responsibility in the first place. You should never share your login information with anyone, put a strong password and enable two-factor authentication, @hybrid iris. Feel free to reach out to the customer service should you require further assistance with this.

[celest shadow]

You have received 1 000 UC as compensation, you can collect it from your in-game inbox. Thank you for being patient and we apologize for the inconvenience caused. Enjoy!

[feral forge]

Begging is not allowed here, please go through the #735483472432594994 before you participate in the server, @dapper solar.

[hybrid iris]

I didn't give it out, I left my phone unattended at a competitive game conference and got my account stolen@celest shadow

Is this real?

[feral forge]

No, it is not. Please be advised there is no one else but only the in-game customer service can assist players with account related issues.

[hybrid iris]

He's sure trying... lol

[vernal nimbus]

Can I transfer data from battleground mobile India to pubg mobile kr version
Please 🙏 help

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @vernal nimbus.

[neat bramble]

Bro this scam is insane

Pubg put something on tencent real support so we know .

[cyan citrus]

Refer to my this response, @neat bramble.

[neat bramble]

Quendi can u dm me?

[cyan citrus]

Regarding what, @neat bramble?

[neat bramble]

Private msg

Lmao

[cyan citrus]

Don't worry about it, @neat bramble.

[neat bramble]

Is there refund on spended uc my son bought 300$+ worth of uc behind my back and I'm mad on him I am more mad on you bro 300$ and u don't get some toilet paper skin

[hybrid iris]

How does he know this tho?

[glass otter]

But how I could unmute?

[tardy crescent]

It is fake, scam. Please be advised there is no one else but only the in-game customer service can assist players with account related issues.

[glass otter]

@lime juniper I told you before in account that name is Mi7 anyway. a months that i have galaxy s20 fe 5g and it support 90 fps and until now didn't support in pubg even that the a device is so strong

@lime juniper

Why didn't support 90 fps until now😕

[green agate]

Unfortunately, phone optimizations are not something that our moderation team controls, and is subject to change during any and all future updates.

[green agate]

You should definitely contact the in-game customer service for payment issues. You should be able to sort something out.

[neat bramble]

I contacted on mail even

[glass otter]

Even that there is not a drop fps or something in HDR that mean it's a strong mobile

[glass otter]

How much it's will take to support the 90 fps

The iPhone support 90 fps in less 3 months

[green agate]

There is nothing further that our moderation team can say on the matter. Phone optimizations are handled on an update by update basis.

[glass otter]

OK is there a link or something that I can create a ticket to support 90 fps?

[green agate]

https://forms.gle/e1cyNbdzbbhAuYWQ6

You can do so using this form.

[neat bramble]

TRADE ME THAT MUMMY

[glass otter]

Another thing if you don't mind. Can you unmute my another account 😅

[green agate]

Please refrain from sending messages that violate the in-game Terms of Service.

[green agate]

What account are you referring to? If you were auto muted by the filter, then you must contact the appropriate person to appeal.

[neat bramble]

Pubg isn't 56k uc enough for mummy and a inferno

[glass otter]

That one

Mi7

[glass otter]

That one in that pic

[neat bramble]

Waleed look dm

[glass otter]

İm not waleed this is my friend account

@green agate that one @night cloak

Can you unmute

Or can you tell me how I can unmute the my account

Are you still there

[quasi anchor]

Please I’m trying to get help from the mods not from you

[visual lichen]

Buying accounts is against pubg terms and policy u will get banned if you tell them 🤣 🤣

[quasi anchor]

Ok thanks bye dame….

[storm flume]

Please avoid going off-topic, @neat bramble. You may have unrelated conversations in #chat.

[green agate]

It seems you were muted by our filter, please avoid doing so in the future.

[fallow viper]

Hi Guys How can I become one of the Pubg Mobile Partners as a streamer?

[void seal]

How i can download pubg in India

[floral nexus]

HEY

I NEED HELP

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @floral nexus. Remember to read through #faq before asking questions in the support channels.

[floral nexus]

MY ID IS HACKED

WHAT SHOULD I DO?

[storm flume]

Please contact the customer service for further assistance, @floral nexus. Refer to subpoint 5.4 in #faq for further information.

[chilly spade]

You may refer to #faq subpoint 4.7 for more info.

[chilly spade]

You may refer to #faq 3.22 for more info.

[fallow viper]

Ok Sorry

[chilly spade]

No problem.

[void seal]

Can I get download link of pubg

Or bgmi

[storm flume]

Please refer to subpoint(s) 1.1 in #faq for further information, @void seal.

We provide community support only for the global English version of PUBG MOBILE here, .

[swift remnant]

Hi

I need help guys

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @swift remnant. Remember to read through #faq before asking questions in the support channels.

[hybrid iris]

Support isn't responding to my mail... the account is still lost.

[cyan citrus]

There is nothing we can do to help you with compromised accounts through the community, @hybrid iris. Please avoid being persistent about the same issue after you have been answered.

[swift remnant]

Hi my name is sarmad i want to change my number and region but beacause of region number is hide in settings i want you to show my rehion and number in setting thanks

[hybrid iris]

So what are u guys actually helping with if not with real concerns? U don't have any direct contact with game reps?@cyan citrus

[cyan citrus]

The option to change region is not available for the accounts registered in European continent, @swift remnant. For the missing phone number option, it may not available for your account. For further assistance with this, you may reach out to the customer service in-game.

[wary ingot]

Hello, there is an issue with "pubgm.bd.offcial" Instagram account, I want to ask were fans can contact someone from PUBG who would be able to sort it out, as we really don't want to attract more unnecessary attention in public towards this issue, Thank you

[hybrid iris]

What is a contact info that i can reach a real game representative?

[cyan citrus]

We only provide community support through here and help players with general game related issues. We are not affiliated with the customer service, therefore there is nothing we can do to help you with your compromised account, @hybrid iris.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @hybrid iris.

[hybrid iris]

So ur pretend...

[swift remnant]

Custmer service is not helping may be they didn’t understand what i want

[cyan citrus]

We unfortunately will not be able to help you with account related issues through the community.

[honest shuttle]

Experience a glitcher enemy

I still get hit im inside the house

[cyan citrus]

Do you happen to have a video recording of the issue, @honest shuttle?

[honest shuttle]

No

I got shoot outside for the first time

And i hide in the house

While im healing

I got shoot from nowhere

No mirrors u can see im in the stairs

And the gunshot is in my right

But the red damage idk is in my front

Glitch users

[cyan citrus]

It may probably because of the network delay, @honest shuttle. If you encounter the same issue again, please make sure to record it and share it here.

[honest shuttle]

Ok

[vagrant lagoon]

Why did i just get kicked out the match and i can't join it back

[cyan citrus]

Most probably an issue with your network connection, @vagrant lagoon. Please share a video recording of the issue.

[glossy zinc]

there are more and more coded people on this game and I don't really want to play anymore when I see so many coded people and I spend more than 300 euros per game every day, solve this problem with coded and champers

[cyan citrus]

What do you mean by coded people, @glossy zinc? Are you referring to cheaters?

[white quiver]

Hello, tell me, who can I contact for help in changing the server in the game?

[cyan citrus]

You can change your server through your basic settings of the game once every 60 days, @white quiver.

[white quiver]

Well, I can't play not on my server with ping 400 for 60 days.

[cyan citrus]

You can switch your server through your basic settings of the game, @white quiver. If there is a cool-down, you will need to wait for that to be over before you can change your server.

[white quiver]

Who should I write to as before to help me solve this problem? Because I can't wait 60 days and play not on my server.

[cyan citrus]

This is not an issue, @white quiver. The cool-down is there for everyone and you cannot bypass it. Your only option is to wait until you can change your server again.

[ancient crane]

Some one hack my account please help me guys 😫😫😫

[cyan citrus]

Please reach out to the customer service of the compromised social media account and customer service in-game for further assistance, @ancient crane.

[white quiver]

But still, developers used to help reset these 60 days.

[agile pecan]

need help

[cyan citrus]

That was long ago when there was a bug. There is no such issue anymore. Your only option is to wait patiently.

[agile pecan]

My account which is 5342820743 was banned today on the reason of Violation of User Agreement. I don't think it is fair for me to be banned due to a reason that is not in my control so I hope you will double check this and reverse the decision you have taken as soon as possible as it would be highly appreciated . I have not done any type of conduct that would hurt the players or the game in anyway. I hope you will take a favorable and fair decision in regards to this issue and I'm using Tencent official Emulator from gameloop official site and i have attached.
PUBG ID : 5342820743
PUBG NAME : LEGION THOR

[polar marsh]

Please refer to the private message from @polar marsh for further information, @agile pecan.

[ancient crane]

I contacted them and after sending the requirements, no one has responded since yesterday

[white quiver]

I write in the game, only the bot.I write to the mail only bot. Where can I talk to a person who is interested in helping?

[cyan citrus]

You do not have any issue, @white quiver. Customer service cannot help you to change your server at will. There is a clear indication before you change your server and you will need to wait for 60 days before you can change your server again. Please avoid being persistent after you have been answered.

[cyan citrus]

A delayed response from the customer service can be expected due to enormous number of requests every day. Please wait patiently.

[white quiver]

There is a problem. Ping 400. And I just want to find a person who is interested in helping the players. I am sure that this problem can be solved as before.

[cyan citrus]

Not something we can help with, @white quiver. As you have already been answered, please avoid being persistent by repeating the same query.

[ancient crane]

Thank you, I'm just afraid of losing my account if it's late

[gleaming kelp]

Hello, my account has been banned in PUBG Mobile, how can I contact someone from the support

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gleaming kelp.

[white quiver]

Well, thank you anyway.

[urban escarp]

Hi, this is my player id 5528409096. tonight at 6:55 am I got banned for 10 years for changing the code of the game, although at that moment I was not even playing, but sleeping. my friend with whom I played the last games also received a ban for the same reason, although he was also sleeping at that moment. please understand the situation and remove the erroneous ban, I devoted 10 hours of time to the game every day for four years. and also donated about 10 thousand dollars to it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @urban escarp.

[coral garden]

I've been reaching PUBG MOBILE for help for the past 3 weeks
My account got hacked and I was reaching them while I was able
to login to my account but now I can't at all
I still have my phone number connected
But keeps saying login failure
I have talked with Apple Support about this matter and how my
account was probably hacked and they advised me to re-
contact and ask for escalation and yet no response so please help me

[cloud jewel]

hello. I had a problem with the uc, for 3 months I bought the uc through midasbuy and 1100 uc remained on the account. today I go to pubg mobile and watch the skins from the mummy and 20 uc on the account on the account, although I did not spend them yesterday, please kindly return the uc

[foggy warren]

Hi guys
I was asking to myself if KR version account of PUBG mobile can compete at PMCO, PMPL, PMGC etc.... ?

[stark frigate]

I have completed these, but they are not counting?

[feral forge]

No, you cannot.

[storm flume]

Please contact the customer service for further assistance, @cloud jewel and @coral garden. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Could you please try again and this time screen record it? And if the issue persists you can post it in #996546243859853424 in compliance with the channel pinned instructions.

[honest shuttle]

Hello i want to Buy an UC Cause i want to spin

I want to know if the upgrade is easy to get

Cause my brother has 2 upgrade material but he doesnt have m4 glacier

[cyan citrus]

It is totally luck based, @honest shuttle. These are the odds to get legendary item in the spin:

[honest shuttle]

Oh

[wide dove]

Is this website really

?

@celest shadow

[celest shadow]

No, it is a phishing site, @wide dove.

[wide dove]

What is phishing site it's mean it's fake site ?

[worn edge]

Hello Dear , I bought a material last week , why still it is Sold Out ? When i can bought another one?

[celest shadow]

Yes, that is correct. They will attempt to steal your login information.

[celest shadow]

Please wait a week from the time of your purchase.

[foggy warren]

Thank you Nadia

[potent heath]

I know this might not be the right channel but thank you for getting rid of this cheater in NA solos #88 conqueror. He killed me in like 2 shots with and M762 and I knew that was very suspicious. Great Job PUBG!

[stark frigate]

Uuuuuhhhh ,
It took me like 15mins just to find a Miramar match

[honest shuttle]

Another bug the footstep bug its my teammate footstep but it show in map for enemy

I didn't record because we died

[hexed lynx]

Can anyone help me i am facing this error while unlinking my social accoungTs. You have not been linked with this login method long enough. Cannot unlink.

[hexed lynx]

Anyone up….

[mortal apex]

When did you link your account with Twitter?

[azure moat]

Hihi @celest shadow. Im getting unusual 200+ ms in sea server but normal 20-80ms in oce server. Im from Australia. I used to get normal 80-120ms in sea server but now its 250+ ms even in classics. Its not my internet problem because I have tested the wifi speed and its normal. I also tried data and testing ms on different phones and still same unusual high ms. So it's definitely not device or network issue. Can you please help me.

[hexed lynx]

26th of july

My account has been hacked i just have 3rd login and someone linked twitter and gplay so i unable to unlink now don’t knw why @mortal apex

[mortal apex]

As point 5 says, you will have to wait 7 days in order to unlink the login method.

[hexed lynx]

Ok thanks

One more question can someone change the email adress of 3rd login if he doesn’t know the real email ..?

[tidal bobcat]

Ау

[hexed lynx]

Or pubg ask the previous email to change the new email

[mortal apex]

For that, please contact the customer service in game for account related issues. You may refer to subpoint 5.4 in #faq.

[mortal apex]

How can we help you? Please use only English.

[azure moat]

@mortal apex If you could help me with this issue too, please. 😊

[wide dove]

Help

[mortal apex]

Could you please try to do a routine repair, if you haven’t yet?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wide dove. Remember to read through #faq before asking questions in the support channels.

[azure moat]

Yes, 10 times ☹️

[wide dove]

Region button not available in me setting

And you will say go to #faq and read 5.4

And contact customer

like that

I did that 1k time

And nothing happened

@mortal apex told me what should I told customer service to get back me region button and me server is Europe

[mortal apex]

What is your device?

[mortal apex]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[azure moat]

Iphone 13 pro max.

[wide dove]

So what to do now

I reset me device factory it's didn't work and I try it in another account didn't work

[mortal apex]

Please try resetting your network settings through General > Transfer or Reset [Device] > Reset > Reset Network Settings.

[flat meteor]

Did they removed pubg from midasbuy?

[azure moat]

Yes I've literally done everything. I've resetted device, wifi literally everything. Even tried my gf phone and friends and diff wifi. I think the state/province im living in has pubg server problem.

[wide dove]

You using vpn

?

@mortal apex

Help me

[azure moat]

Nope

@mortal apex nevermind. I tried 1.1.1.1 and my ping is normal. Just hoping pubg wont ban me. 🥲

[wide dove]

DNS ?

[wide dove]

I always using it

@mortal apex

I want get back region button

[mortal apex]

Glad to hear it. Feel free to ask here if you do require assistance.

[wide dove]

@celest shadow

[mortal apex]

What is your country?

[wide dove]

IRAN

Iran

@mortal apex

But why you take so long

[oblique kayak]

Hi dear PUBG Mobile team
my name is Muhammad Mobeen and I have an online store on daraz.pk where I want to sell pubg mobile uc. That please give me the authorization letter in the name of my store "LEO warehouse" so that I can sell UC as an authorized seller. I will be very grateful to you.

[rough pivot]

Dont do self promote here its illegal
And illegal to sell uc
People can just buy from midasbuy@oblique kayak

[odd sundial]

@lime juniper Actually I wanna discuss something that last night my account get banned and I even don't know how this happened I didn't use any hack or other tool that is against to PUBG but my account is banned. Farooq Ahmed YT and dope YT from their main server, they told ma to directly contact with you that you can help me in this process. Please help me and unbanned my account. And my account get banned from unknown reasons please check it and unbanned it.
Character I'd.
5645521843

[polar marsh]

Please refer to the private message from @polar marsh for further information, @odd sundial.

[azure moat]

Yes, Thank you.

[azure moat]

Nice

[lone arrow]

Customer Service got back to me but they won't listen to what's causing my log-in problem no matter how many times I try to explain to them.

[tough cedar]

Anyone know solution for this? Why I am getting this error?

[lone arrow]

Dawg they don't care to fix parameter errors, it's so ridiculous.

Like how is secondary verification on when my phone number IS NOT linked???

[twilit rune]

@celest shadow who got banned during the weekly? Solos

[celest shadow]

This player was suspended for cheating.

[twilit rune]

can we have another rule? No ID under level 60 should be allowed in the weekly matches

[celest shadow]

Please be advised that this is against PUBG MOBILE's terms of service. Players should only purchase UC in-game or via https://pubgmobile.com/pay. Thank you for your understanding.

[storm flume]

Please contact the customer service for further assistance, @lone arrow. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

We will implement some measures to reduce or prevent this from occurring again. Thank you for your feedback.

[lone arrow]

I've been contacting customer service for the past 4 days and they still end the conversation from lack of understanding of the situation...

[lapis lotus]

pubg mobıle yetkilisi yokmu ılgılenecek haksız yere ban atıldı hesabıma. hıle vs hıc bırsey kullanılmadıgı halde ban attınıız.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lapis lotus.

[glacial wind]

Hello Id like to know how or where I can download all the music that can be played in the PUBG mobile lobby.

[honest shuttle]

Fix this i didnt quit but it says i quit

[modest patrol]

hey @polar marsh u guys banned my friends id for 10 years for no reason can y'all cheack why ID no is :51341033127 can you guys cheack cause he didn't do any bad activity/cheating hopefully y'all will help him. Thx.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @modest patrol.

[steep pine]

@celest shadow if I block friend from friend list my popularity list that friend was gone but in a friend list my popularity which I sent to my friend is showing

[celest shadow]

They will have to block you as well.

[balmy wolf]

It's saying that the player in your team has leaved the match not you, read it carefully.

[steep pine]

@celest shadow please add a feature when I block my friend from list his property list my name was not showing

[celest shadow]

You may create a post in #996458713126797405 to share your suggestion.

[steep pine]

@celest shadow

[leaden lance]

Wtf is this, right now was the last match of all challenge championship it was a desider game for us whether we qualify or not and you know what happened? All my players are getting kicked when i click on start great game

[jolly goblet]

Ive been getting the”uniblack error (1138)”whenever I try to purchase UC from PUBG.. i try to buy UC from Midsbuy as well but it says transaction declined.. can someone please tell me how to purchase UC again??

[night cloak]

Wth pubg

Why

[jolly goblet]

Update from app store

[ancient field]

#my account cannot be opposed I did conected in phone number how i will open

Any help

[night cloak]

Tried it, didnt work

[ancient field]

This is not my phone number

[jolly goblet]

Delete the game and install it

[jolly goblet]

Try to log in with Facebook and change that number when u log in

[night cloak]

I tried it, still the same problem.. i tried the repair button too, it didnt work

[ancient field]

When I try open from Facebook ask verification code

Or backup code

[jolly goblet]

It should only ask for a verification code when you try to log in with your phone number or email address

It wont ask for a code if you try to log in with Facebook or apple ID

[ancient field]

Only code on mobile number

Facebook connected

[jolly goblet]

That’s weird pubg just got updated so maybe wait for a while until the update button appears

[ancient field]

My account vary old from session 2 i was play

[jolly goblet]

Click the X and try to log in with FACEBOOK

it will not ask for a code

[ancient field]

I will send video

Wait

[night cloak]

That will take a long time

[ancient field]

@jolly goblet

[jolly goblet]

Try to google the message ure getting

@night cloak

Click help

[night cloak]

Pubg worth millions or billions of dollars and they cant even fix there game right

[ancient field]

Can you help

[night cloak]

Okay

[jolly goblet]

Press on the help see what it says

@ancient field

[ancient field]

Yes

[sudden shale]

I'm having the same problem except it's not showing a phone number or email and I never linked a phone number LOL

Customer Support won't help with the issue either

[night cloak]

I cant find the solution for my problem

[jolly goblet]

It says unrecognized device. Is this the same device you always use to open pubg?

[ancient field]

Yea

[jolly goblet]

What other ways you use to open pubg? Just facebook?

Twitter?

Apple ID?

[ancient field]

Facebook only

Seriously my account has been hacked

But still my account connected to my Facebook

If do you want any prof am ready

[flat fossil]

How many records you want in the tournaments ?

[night cloak]

Cant even log into my pubg account on my other device wth pubg

[sudden shale]

They need to fix how to verify it's you, because this is ridiculous. If I log my social media credentials and email correctly then why is it still giving a parameter error lol

[ancient field]

Actually if i login from my Facebook shouldn’t ask for verification code

Already linked to my device but the hacked unlinked

[night cloak]

It still says this but on my other device

Wth

[ancient field]

Try to make repair

[night cloak]

My gf helped me already i can login now

[night cloak]

My gf told me to do that lol

Thanks anyways

[lime schooner]

WTF?😐😂

[night cloak]

Wtf

[fossil coral]

Hey i found someone Stream with cheats

[copper oak]

there is a telegram group and they sell cheats and the same guy cheats video promoting cheating on tik tok

https://t.me/Aslanbeyhack

https://vt.tiktok.com/ZSR2Goydw/

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @copper oak.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @fossil coral.

[fickle nimbus]

Where support Arabic

[cyan citrus]

You may refer to #735483472432594994 sub point 3.1 for a list of regional communities, @fickle nimbus.

[cyan citrus]

Does that happen all the time?

[fickle nimbus]

I'm arabic😅

Hi?

Hello?

@cyan citrus

[cyan citrus]

Refer to my this response, @fickle nimbus.

[fickle nimbus]

I'm Arabic

I didn't understand anything you said

I won the match and didn't increase the integrity points

@cyan citrus

What do I do

Help

[astral zephyr]

Hey

[cyan citrus]

Hello! How may we help you, @astral zephyr?

[astral zephyr]

I need help please

[cyan citrus]

Share a screenshot of your career results.

[astral zephyr]

Some one linked my account with his phone number

And I can't open my account

[storm flume]

Please contact the customer service for further assistance, @astral zephyr. Refer to subpoint 5.4 in #faq for further information.

[fickle nimbus]

I lost it

[astral zephyr]

I have all links

[cyan citrus]

What do you mean?

[astral zephyr]

But can't oppen my account

[fickle nimbus]

What

[astral zephyr]

This is not my phone number

[cyan citrus]

Refer to this response, @astral zephyr.

[fickle nimbus]

@cyan citrus

[cyan citrus]

Please take a screenshot of your career results and share it here.

[astral zephyr]

I couldn't get help from c s !!!!

[fickle nimbus]

I will win the match tomorrow I will sleep now

[cyan citrus]

There is nothing we can do to help you with compromised accounts through the community.

[astral zephyr]

How can i chat with some one not bot !!

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @astral zephyr.

[gusty ruin]

I forgot my password to login I'm trying to log in with the verification code, but I haven't received anything in the mail

[storm flume]

Please contact the customer service for further assistance, @gusty ruin. Refer to subpoint 5.4 in #faq for further information.

[blazing lotus]

Hi

Can someone help me ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @blazing lotus. Remember to read through #faq before asking questions in the support channels.

[blazing lotus]

What will happen if i force refund any payment ?

[cyan citrus]

Forced refunding is not allowed, @blazing lotus. If you are involved in third-party purchases, refund fraud, and other associated violations of the terms of service, you will penalized depending on the severity of the violation. The punishments include, but are not limited to, confiscation of all in-game currencies and items obtained via unauthorized means, and account suspensions and other necessary measures.

[blazing lotus]

Okay i have been banned for doing that, what will happen if i donated my account again

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blazing lotus.

[glacial jackal]

how many games is the maximum they can play weekly of the all talent championship???

[cyan citrus]

Up to 12 matches per day and up to 36 matches per week. The best 6 matches per week will be counted towards the All-Talent Championship leaderboard, @glacial jackal.

[glacial jackal]

Thanks

[cyan citrus]

You are welcome, @glacial jackal!

Are you trying to make purchases in the game, @weak sparrow?

[weak sparrow]

yes I'm trying to purchase prime plus

[storm flume]

Please contact the customer service for further assistance, @weak sparrow. Refer to subpoint 5.4 in #faq for further information.

[weak sparrow]

It says purchase failed please change your region

[cyan citrus]

Please refer to this response, @weak sparrow.

[weak sparrow]

how

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @weak sparrow.

[weak sparrow]

I tried

But they didn't helped

What i can do

@cyan citrus

@cedar flower

Anyone

Please help

I have no uc for next rp

I want to purchase

[cyan citrus]

We unfortunately will not be able to help you with purchase related issues through the community, @weak sparrow. You may try to contact the customer service again. Alternatively, you can make purchases through https://www.pubgmobile.com/pay.

[cedar flower]

Why tag me. Idkkk 🥲

[weak sparrow]

Because you were online

[rancid geode]

Hey i got banned for 10 years while i was afk in the lobby , the banned reason says that i edited files in the game but i'm a pc player and i never did something wrong i play pubg from season 2 my account is lvl 74. I need help.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rancid geode.

[hallow basin]

Hi guys why im banned from the all talent champion?

[cyan citrus]

Accounts that have a history of cheating or accounts that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @hallow basin.

#news message.

[honest shuttle]

Is it okay to delete classic resource pack

So only 5gb not 6gb

My memory is low

[cyan citrus]

It may affect your gaming experience as it contains the graphic resources from the older game versions, @honest shuttle. You can try to use the Recommended for Deletion option in the resource management center.

[glass otter]

Is the zombie mood will come back ? Or no

[cyan citrus]

No information regarding this, @glass otter.

[glass otter]

GFX tool if i use it i Will Got ban?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @glass otter.

[glass otter]

I mean there is a lot of videos on YouTube they use it and nothing happens to them

I just want go able 90 fps

[cyan citrus]

Please refer to this response again, @glass otter. For the 90 FPS option in the game, refer to the pinned messages of this channel for more information.

[cyan citrus]

You can report such online content that violates the terms of service of the game through https://bit.ly/3soBavK.

[glass otter]

I didn't found my name advice on these phones they will not support 90 fps even if they support it

And there is link they say if you want to support 90 fps you should put your ID in pubg and your name advice

I already did that before 8 months ago and until now didn't support it

Galaxy S20 FE 5G

[cyan citrus]

If you have already submitted the form, your only option is to wait patiently.

[glass otter]

Why was the iPhone supported when it came out less than 3 months ago, while the Galaxy S20 fe 5g on was downloaded more than a year ago and did not support the 90 frames so far, I think 8 months is enough to show my patience

Thanks by the way

Another question if I didn't download all files it's Does it affect the absence of 90 frames that it has nothing to do with the topic?

[cyan citrus]

No, if the option is available, it will show in the graphic settings of the game on Smooth graphic settings without having to download any resource files, @glass otter.

[languid gust]

does anyone know why I dont have the Blue Hit Effect option on the korean/japanese version of pubg

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @languid gust.

[languid gust]

rip

[regal blade]

What is pubgobile support email?

[heady zealot]

Is it okay to team with enemies in Classics "solo" match? Cause i bumped into a few in the past, reported them but nothing is done. Just the old "were sorry we never found any suspicious activities of any sort of cheating etc, etc.". You guys either broke the game rules or just got lazy and allow this Bullcrud to keep happening and not ban them or reduce there merit. 😒 😒

[earnest mauve]

my account have been stolen how can i get it back ?

i get my gmail back but the thief change all my account data such as he put his number so i cant sign in

[storm flume]

Please contact the customer service for further assistance, @earnest mauve. Refer to subpoint 5.4 in #faq for further information.

[earnest mauve]

its ok if i contact the customer service with another account?

bcz i cant reach my account

[feral forge]

[e-mail]

[earnest mauve]

@feral forge

There is no customer servise

[feral forge]

No, it is not allowed. And the violators will get punished accordingly.

[feral forge]

If you do not have access to your game account, the in-game customer service will not be able to assist you in any way. You will first need to contact the respective social media support in questions to recover your compromised linked login method.

[leaden lance]

@celest shadow @jolly goblet @cyan citrus @feral forge

[night cloak]

Hello

Fake sponsored content is coming.peoples account can get hack

[honest shuttle]

I spinned 10 and no 30 percent over 100

[honest shuttle]

@cyan citrus

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[cyan citrus]

What is the issue?

[storm flume]

Please contact the customer service for further assistance, @leaden lance. Refer to subpoint 5.4 in #faq for further information.

[hybrid iris]

So the hacker who stole my account is selling it on fb

How can I get this back? Or ban it

[cyan citrus]

You have already received the response for the same issue multiple times, @hybrid iris. Please refrain from repeatedly asking about the same issue. To report online PUBG MOBILE cheating, you can do it through here: https://bit.ly/3soBavK.

[split wharf]

Hey can we use prime plus subscription voucher in x xuit spin???

[honest shuttle]

Theres no percentage in my premium create luck

[cyan citrus]

It will reset to 0 after 100, @honest shuttle.

[split wharf]

@cyan citrus ??

[lone arrow]

Do you have to wait a certain amount of time until you can log in from a new device? I'm still getting a parameter error with no verification code being sent because there is just a period.

Because I really wanna upgrade my Pharaoh to 7 star when it comes out but I can't even get on my account.

[stark frigate]

[thick yew]

I got a question. Is account sharing against terms of service? Where multiple people play on the same account to maintain rank? And what are the consequences

[feral hamlet]

Yes it’s against the terms of services

Otherwise I wouldn’t have been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @feral hamlet.

[thick yew]

10 year ban and rank reset?

[split wharf]

Why you(mod/admin) aren't replying yet ..

[hallow basin]

Guys anyone help me please 😦 i banned!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hallow basin.

[green agate]

You should read the subscription page rules.

[green agate]

You would have to contact the in-game customer service for verification code issues.

[rocky coral]

Hello, Admins, my friend has PUBG KR and I have the Global version so can we both play All Talent Championship from the same crew? And what about the titles like will the top 10 teams will receive the pubgm warrior title or any time-limited titles and in the frame section there are crew frames can we receive those frames as well?

[split wharf]

I m not asking related subscription, i asked its voucher can be used in x suit spin or not for uc discount..

[lone arrow]

I have done that for the past 4 almost 5 days and this is all they said to me.

The verification code isn't sending to my email or texting my phone though because only my email is linked but somehow secondary verification is on...

My number also stayed the same, I just traded in my device for a upgrade

[hexed warren]

Hello, Admins, Moderator! While I start playing PUBG Mobile (Global version) and there is a question is “Are you under 18 years old?” or am not sure right now and I click “Yes” Then while I in game I can’t turn on mic or chat with friends and my question is: I need to play 30 days (1 month) then i could change my age or still make me under 18 years old but i am older than 18 years old. Hope you see this and answer me, have a nice day!

[balmy wolf]

You can change it after time period ends.

[hexed warren]

?

[balmy wolf]

The option that you are 18 year old.

[hexed warren]

i am older then i click no?

in the option “other” in settings

after 1 month i playing

[balmy wolf]

You can change it to "yes" after time period of one month ends.

[hexed warren]

oh ok

thanks

[night cloak]

hi my account was transferred to the indian version BGMI, is there a way I can get it back to PUBGM

[honest wasp]

somebody have a picture of myself in game at profile picture and i want to know if this is ok cuz he bully me with that photo, help!

[cyan citrus]

No, there isn't.

[cyan citrus]

You may try to contact the customer service in-game for further assistance with this.

[honest wasp]

ok,thx

[cyan citrus]

You are welcome!

[honest wasp]

where i need to send this?

[cyan citrus]

Send another message and check again if you will have an option to attach files on bottom-left, @honest wasp.

[honest wasp]

ok done, ty so much

[cyan citrus]

You are most welcome!

[sharp citrus]

I saw today "super points missions"And do i need to purchase it on every season or once?

[hexed warren]

Hello, Moderator, Admins, Staff! Can I ask that could i transfer my account to VNG version please? Right now i have Global version. Have a nice day!

[rocky coral]

@green agate @celest shadow