questions

[cyan citrus]

Please be advised that your account security is your own responsibility, @supple nebula. You should never share your login information with anyone and enable two-factor authentication. If your account has been compromised, the only way to seek help is through the customer service.

[supple nebula]

@cyan citrus you know this guy? He is telling to me he is pubg mobile department of pubg support?

Guy’s anyone know him?

[supple nebula]

I don’t share to anyone … hacker what work do tell me.. hacking account for what? Hacker do hack in bank so bank what to do? Tell me

@cyan citrus he is delete msg all.😃😃

Becare full everyone like this froud..

[supple nebula]

@cyan citrus please remove like this people fake people.

[celest shadow]

This user has been permanently suspended from the server. Please be advised that the only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[supple nebula]

Thanks dear friend

[compact coral]

hello i have xiaomi mi11 ultra and the game when me and my team come across another team i get a massive drop frame for no reason (also my friends get drop frame) although my device is strong , plz fix the fps on the android devices the game is unplayable because of the drop frame in android

[twilit musk]

Hello i have problem whit Prime Plus. İs in my phone on, but in game is nothing 4 deys time 🤔

[round lantern]

Is mummy set coming in spin or crates??

@cyan citrus

@lime juniper

[cyan citrus]

No information regarding this, @round lantern and @night cloak. Please keep an on #news for future announcements.

[cyan citrus]

For how long you have been facing this issue?

[cyan citrus]

Do you mean that you made purchase for the Prime Plus, but the subscription was not activated?

[twilit musk]

I bought Prime Plus but it doesn't work in the game. The subscription is activated in the phone

[cyan citrus]

Could you please share a screenshot of the Prime Plus interface in the game, @twilit musk?

[storm flume]

Please contact the customer service for further assistance, @twilit musk. Refer to subpoint 5.4 in #faq for further information.

[twilit musk]

Prime Plus is activated, but the game shows that it is not purchased.

[cyan citrus]

Please reach out to the customer service for further assistance.

[turbid valley]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible

[polar marsh]

Please refer to the private message from @polar marsh for further information, @turbid valley.

[wise bison]

hello everyone, I need help what to do if I don't start the pubg, the launch of the game crashes what should I do

[cyan citrus]

Please share a video recording of the issue you are facing and mention the device you are using, @wise bison.

[wise bison]

Ok

it is possible to show a photo and not a video

[cyan citrus]

A video would be preferable as the screenshot will not cover the crash issue completely, @wise bison.

[terse harness]

Hi there

Umm Im having problem making a purchase in game

It keeps sending me this notification whenever I try to buy

[terse harness]

I changed my in-game region aswell

It just doesn't work

[cyan citrus]

Please reach out to the customer service in-game for further assistance, @terse harness. Alternatively, you can make purchases through https://www.pubgmobile.com/pay.

[cyan citrus]

Which emulator are you using?

[wise bison]

Me

[cyan citrus]

Yes, you, @wise bison.

[wise bison]

Pk

[terse harness]

I would actually prefer to buy in game

[cyan citrus]

What is that?

[cyan citrus]

Please reach out to the customer service in-game for further assistance with your issue.

[terse harness]

Ok

[wise bison]

Vot

[cyan citrus]

We provide community support for PUBG MOBILE here, @wise bison. This is different game.

[wise bison]

and if u. enya pc then where should I contact

[cyan citrus]

Please feel free to browse the internet for that. We will not be able to help you with that any further.

[wise bison]

okay, thank you for contacting us

[devout ginkgo]

@cyan citrus this helmet glitch is crazy ,is anyone else see this ponytail behind the helmet?

[dawn ravine]

Can i report this??!

[feral forge]

Could you please elaborate your concern?

[night cloak]

Is there any one who can help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[devout ginkgo]

@feral forge is the hair through the helmet glitch

[night cloak]

I lost my account

[dawn ravine]

This is a solo ranked game!

[feral forge]

You may create a post in #996546243859853424 to report the bug in compliance with the channel pinned instructions.

[storm rose]

So I’ve been tryin to log into my old acc for an year now even if I enter the correct password it says it’s wrong and now the Facebook account linked to it is no where to be found

[feral forge]

Could you please elaborate?

[feral forge]

Teamers should be reported in-game through the built in report feature.

[dawn ravine]

Report him as what?

[feral forge]

As teamers.

[dawn ravine]

Ok thank u

[feral forge]

Is your account compromised by an unauthorized person?

[storm rose]

nope

I gave my friend the login details once and he got the same results

[cinder wharf]

I am a streamer working in PUBG tournaments I would like to buy extended room e-sport cards from where can I buy or get them?

[night cloak]

Of course. Previously l had an account.l unlinked that from every social media and gaming services but now after few months lm regretful and I need to have access to that account for some reasons. I realized that pubg has a guest account recovery option in customer service but the chat robot doesn't answer me at all and then I tried to chat with [e-mail] and they did not answer me as well. Now lm confused and I don't know what to do.

[feral forge]

Only the in-game customer service can assist players with account related issues. You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[night cloak]

How

[night cloak]

What is the FAQ bot

The mummy outfit coming out today at sever refresh time?

[feral forge]

The chat robot.

[feral forge]

It should be. Normally event should start after 02:00 UTC.

[night cloak]

Thx for the respond @feral forge

[round lantern]

Is the mummy set coming at 10 pm today?

[night cloak]

Thank you for helping me Nadia but unfortunately it does not respond me

[feral forge]

You cannot purchase it. You may refer to this message for further information on how you can apply for tournament room cards:

#questions message

[round lantern]

Will mummy set come today at 10 pm?

Can anyone tell?

[feral forge]

You may refer to the #news.

[round lantern]

Bruh

There is nothing about mummy set

[feral forge]

You mentioned that the Facebook account that is linked to your game account is gone, why is that?

[night cloak]

Lmfao

[feral forge]

You may refer to this announcement in #news:

#news message

[round lantern]

It’s 27 for me

7:17 pm rn

Will it come out at 10?

Today?

[feral forge]

It should come out at 02:00 UTC.

[round lantern]

Ok

Today?

Or tomorrow

[feral forge]

The date is also written in #news, 28 July.

[night cloak]

Look

[round lantern]

Ye

10 pm today for me

[small crypt]

Lol bro desperate for the mummy set

[round lantern]

Nah fam I bought 82k ready for it 🤑

[karmic mantle]

Hi any moderator there ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @karmic mantle. Remember to read through #faq before asking questions in the support channels.

[round lantern]

Getting this while purchasing

Anyone here??

<@&481161015728406538>

[mortal apex]

Please contact the customer service in game for account related issues.

[round lantern]

Nvm

They don’t help

[jovial spire]

I spend more than 18k I didn’t get any thing ? For mummy crate ?

How come does I have issue ?

Or it cost more than 30 thousand uc?

[dire meteor]

I accidentally changed the server on my account.

[karmic mantle]

Hi there I wanted to know how could I buy esports rooms

[junior scarab]

Hi!
I'm unable to get secondary verification code on my sim from last 10 days😏please helo😊

[storm flume]

Please contact the customer service for further assistance, @junior scarab @dire meteor. Refer to subpoint 5.4 in #faq for further information.

[green agate]

You should check out our eSports Discord in order to learn how to apply for this program to receive room cards or etc.

[green agate]

If you believe there to be a payment issue, please feel free to bring it up with the in-game support.

[jovial spire]

I pay more than 20k thousand uc for mummy lucky crate I didn’t get nothing I will like to ask it is ok or any issue ?

[visual lichen]

Bad luck

[cyan citrus]

Crates are always luck based. The crate odds to get a mythic item in the new Lucky Crate are 0.8%.

[night cloak]

I have question

I’m trying to put helmet and backpack on at the same time with the mummy and it doesn’t let me? It’s either the backpack on and no helmet on or the other way around.

[cyan citrus]

This issue has already been acknowledged by the community team, @night cloak.

[open sphinx]

I am so disappointed pubge mobile! ALL of people got the helmet from the luck crate except me. I spent over 9k UC and got nothing. All of my friends got 1 mythic or 2 mythic using only 3k UC except me. I am really so disappointed because I always spend big amounts of UC and always have bad luck

I am assuming there is a problem in my account. Don’t tell me it’s luck because I had same issue with the
last companion. Most of people got the Shiba for 1k-2.5k and I spend 7k UC for it and got nothing till I used the coin to buy it

I swear I will never buy anymore UC as I am so disappointed

Will never spend a single dollar in this game

[open sphinx]

It’s not bad luck don’t trust. Look at YouTube, TikTok all people got mythic with their first 3k UC

[night cloak]

You just had back luck on your side mate.

[open sphinx]

No it’s not. There must be a glitch

[night cloak]

I got it under 20k mate

Sometimes that’s just how it is

[open sphinx]

All people got it for away less than that except few like me. Maybe because we always buy Big amount of UC, I don’t know.

[night cloak]

that’s just how it is sometimes

[open sphinx]

I need someone in charge to contact me, or I swear I will never buy single dollar in this game.

[cyan citrus]

The game is still free to play, @open sphinx. It is up to you if you want to look fancy on the battleground. The crates are always luck based, and the odds to get Mythic items are already mentioned in the crate odds.

[open sphinx]

Yeah this is why there was an issue with the last companion and you guys sent Shiba for free. It’s my fault that I was trying to spend money in something I like. I won’t till you how much I spend in this game but what I can till you is that this is the worst experience customer service ever.

[safe tundra]

hello admin, how long should i wait till i am able to play all talent championship again? i think i was forbid to play because my random crew teammate break the guidelines in the past all talent matches

[cyan citrus]

Please share a screenshot of the issue you are facing, @safe tundra.

[safe tundra]

is video record fine?

[cyan citrus]

Sure, @safe tundra.

[spark barn]

the game has been banned withowt warming cause and i have not violated the terms and conditions of the game and i hope that my account will returend and Solve the problem
This is my account ID : 5399326635@cyan citrus

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spark barn.

[cyan citrus]

Accounts that have a history of cheating or accounts that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @safe tundra.

#news message.

[safe tundra]

ohh i have a history of getting suspended once for 7 days because of ranked matches with someone who cheats. so that means i cant play all talent?

[cyan citrus]

That is correct, @safe tundra. Please refer to the security announcement.

[safe tundra]

thank you for the information, kinda sad i cant participate in this all talent

[open sphinx]

Is the where I fill complaint? They asked for username and password and ID

[cyan citrus]

This is a scammer. Please block the user and report him to Discord Trust & Safety: https://dis.gd/report. For future reference, do not accept friend requests from malicious accounts, @open sphinx.

[open sphinx]

Ok I would like to fill a complaint. How can I do so?

[cyan citrus]

Regarding what, @open sphinx?

[open sphinx]

Regarding the issue I have and your fancy reply.

[cyan citrus]

I have already answered you before, @open sphinx. Crates are luck based, not everyone will have the same luck and the odds to get a Mythic item in the new Lucky Crate are 0.8%. However, please feel free to reach out to the customer service in-game should you still require further assistance with this.

[open sphinx]

I need someone in charge. Sorry but I am not satisfied. Is this still through the game?

[cyan citrus]

We only provide community support through this platform, @open sphinx. You may reach out to the customer service through inside the game.

[storm flume]

Please do not use languages other than English, @livid agate. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

does anyone else have issue with iphone 13 pro max? when playing 90fps is fine, until screen recording and it goes down to 60fps capped. Feeling like extreme

[honest shuttle]

@cyan citrus

@cyan citrus can u still get free rename card ?

For not playing pubg for 7 days

[barren flame]

Does anyone experience exit of PUBG after a match

[honest shuttle]

No its ur phone problem

[barren flame]

But it started after the update

[honest shuttle]

My phone is bad but i doesnt experience that problem

[dire meteor]

How can I cancel the server change, without waiting 60 days

[barren flame]

But it only happens when I play ranked matches especially the livik

[feral forge]

Your only option is to wait for the 60 days cooldown, there is no other way. Please be careful next time.

[elfin elbow]

Hello anyone

[celest shadow]

Hello, how can we help you?

[elfin elbow]

We are playing pmns

And one of my team player get 1week baned caz of user agreement violence but we have the proof of not doing any violence

[polar marsh]

Please refer to the private message from @polar marsh for further information, @elfin elbow.

[civic bobcat]

my account has been banned for no reason. I have been playing since season 4 and never been banned before. Please review urgent or reduce this ban. I have spent a lot of money on my account and desperately need it back. I never violated any rules My game ID:5322053085

[polar marsh]

Please refer to the private message from @polar marsh for further information, @civic bobcat.

[lavish yarrow]

for the social media outfit style contests, how does pubg release winners? do they make a post or just dm the users?

[celest shadow]

It is announced in #events and the winners are contacted via their submission account.

[lusty holly]

Ok I've gotten 3 mythics recently like as in 5 minutes ago but they didn't count? Is there a period I have to wait to receive the achievement?

[molten mica]

@celest shadow my account got hacked and hacker have unlinked the account which I use to open. Can I regain my account or not

[storm flume]

Please contact the customer service for further assistance, @molten mica. Refer to subpoint 5.4 in #faq for further information.

[molten mica]

@celest shadow I tried but they couldn’t help

[past adder]

@polar marsh @celest shadow

[celest shadow]

Please be advised that the moderators of the Discord server are not affiliated with the in-game customer service and are unable to assist with account-related issues, other than to direct you to contact the in-game customer service.

[past adder]

when will pubg mobile distribute the physical reward of the summer wish create

[celest shadow]

Please note that only Mythic-quality permanent outfits count towards the progress of this achievement. Duplicate outfits do not count.

[celest shadow]

Do you have a screenshot of this event?

[past adder]

YesYes

@celest shadow @polar marsh

[celest shadow]

Please read the event rules (click "?") for further information.

[past adder]

yes i read it and already fill my information in information tab and submit it successfully but now still no response

[lusty holly]

They aren't they are all 3 mythics no duplicates nor limited time they came from a spin

Because I know the gun and bags count too don't they?

[celest shadow]

We kindly ask for your patience in this regard.

[celest shadow]

They do not count towards the achievement. Only permanent outfits.

[lusty holly]

That's depressing 🥲 why have em mythic and not count towards it

[past adder]

Okay 👍🏻 thanks

[night cloak]

does anyone else have issue with iphone 13 pro max? when playing 90fps is fine, until screen recording and it goes down to 60fps capped. Feeling like extreme

[scarlet mist]

Hello, I forgot my e-mail, can you help?

[solar sierra]

Hello admin, i know this isnt going to work. but will it be possible to make an apologize video with guarantee identity card and more to unsuspend my game account? i regret of modifying files to make the game more light to play (reduce fluctuate fps). i have top upped (1000$) in this game, and its really sad that i have to wait for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solar sierra.

[hybrid edge]

helo

I win I phone 13 256 gb in golden Moon trusear but 4 month later not received I phone

hello

[winged palm]

What to do

Already told in game costumer service no answer

No solution 24 hour gone

[balmy wolf]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[balmy wolf]

Refer to #copyright channel for this issue.

[regal blade]

Hello moderator please help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @regal blade. Remember to read through #faq before asking questions in the support channels.

[regal blade]

As my account is banned but is there a way for suspension. As esports head administrator Eirene told me if you guys can help.

I just need to access the in-game mail to redeem my one plus phone.

Please help me?

[rough blaze]

i want to report a website

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @rough blaze.

[celest shadow]

We cannot help you with this. You must wait until your suspension period is over to log into your account.

[regal blade]

Ok thanks for the answer.

[supple nebula]

Hello dear all modeter please help me.

My account was got hacked twitter account.

Before also one hater’s hack my account he use hack than pubg make ban. Now someone hack my twitter account hack. Please help me. Always I can’t play anymore because it’s very hard to me. Before my pubg account 77 level was got hack. Now 72 level got twitter hack please I need you’re help. I was tomuch time sepend to pubg mobile now I can’t because my eyes got bulrs I can’t play much time now..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @supple nebula.

[crimson galleon]

Hello dear people of good will please help me I beg you from my heart.

I was banned for 7 days for playing with cheater but its not true!!

My friend was banned for 10 years because he is a good player! He never use cheats, system ban pan just automatically banned him when he did 38 kills in a match! He must got a lot of reports! Please look at this issue i beg you. He never use a cheat, you can check everything! I get banned for playing with him, we are banned for nothing! We played together for 4 years from begging of the game. This game means a lot to us, we cant live without pubg mobile. I wanna cry please somebody help....

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crimson galleon.

[night cloak]

i know several cheating groups that i would like to tell you about them i bought a cheat from them they are legit and most of them have over 10k members each

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[rapid valley]

Hello admin please help

My pubg account was stolen a while ago and I can't log in It was a 4 year old account id:548286848 please help

[pallid crest]

Hi.
I need help to recover my account.
My account was hacked by someone else who is using 3rd link and he set secondary verification. I am unable to login to the game.
Need help.

[storm flume]

Please contact the customer service for further assistance, @rapid valley and @pallid crest. Refer to subpoint 5.4 in #faq for further information.

[remote portal]

Hello so I was playing iPad and quitted but I switched to mobile

My phone commonly runs fps games on 45-60 fps

But pubg runs at 30 fps ( High )

And suddenly my screen freezes for like 3 or 2 seconds

And then it comes back

Even tho my device is 4 GB ram

which is supposed to run smoothly

And the tender is horrible

Like it takes 1 minutes to just render the houses , cars , etc

Here is my current :

Device : Motorola One
Network : Wireless Wi-Fi
Country : Egypt

[south apex]

My video has been taken down https://www.youtube.com/watch?v=Anki0OYy6-8. And https://www.youtube.com/watch?v=oU8I9-gzpeI . But this is my own content please tell me I got 3rd copyright strike my channel will get deleted. Please tell me my fault.

[karmic mantle]

Where can I find it, could you give me the link please.

[karmic mantle]

Never mind I found it thx btw

[crimson thicket]

@storm flume bro i have a question about an achievement , thers a new crate that inside it is vampire outfit and if i get it will i get the achievement 40 points or not is this gletch or reall ! cause a friend get it and get points too please make it sure and thank you

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @south apex. We may otherwise have to mute you.

[unborn trout]

hey im baned for 10 years for nothink i have never play with hack ... there is a glitche in the game whene im baned there is 40 players baned .. my id 5213507420 i play this game for 4 years and i tried for my accounte so pleasse loke to me pubg mobile

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unborn trout.

[jovial lava]

Hello, just wanted to know why this happens : I have 36 rp and the first guy on the leaderboard had 34 rp level, why was I not first on the leaderboard? Plus my name is never on the leaderboard.

[night cloak]

I have bought for 24,99€ 1500 UC with my ITunes credit in the game that
has now worked but then I only received 484 UC a few minutes later I get
in-game a mail that me 1316UC were deducted as a penalty for inofficial
purchases although I have paid as usual with ITunes credit Conclusion I
want to have my money again I have already a complaint filed with Apple for
the refund of 24,99€ for the 1500 UC if I don’t get my money or the whole
UC I will take legal action
I hope for feedback thanks

Please help me

[gaunt rivet]

Are u using a borrowed account or smth? Like u bought it from someone? Uc reduction exists and when someone purchases uc from unofficial places you’ll get it deducted and have to pay back that uc

[night cloak]

No I have pressed in Game to buy then I had of course to approve the purchase and then stood since your purchase was clear and then the 25€ of my ITunes credit were gone

But I have paid 25€ and have only 484 of because 1500UC and the rest was deducted as a penalty because I supposedly have bought about unofficial things although I have bought it in Game and also paid I understand the just not what this is about scam

[crimson thicket]

I have a question about an achievement , thers a new crate that inside it is vampire outfit and if i get it will i get the achievement 40 points or not is this gletch or reall ! cause a friend get it and get points too please make it sure and thank you

[night cloak]

Hello anas

[celest shadow]

Can you please provide a screenshot?

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Yes, it will count towards the progress of the achievement.

[upper locust]

Hi @celest shadow can you help me

[celest shadow]

Hello, how can we help you?

[celest shadow]

How can we help you?

[upper locust]

My ping in game after the update were 100<

And now is up to 150-200

That happened when I updated the game

[crimson thicket]

@celest shadow Thank you 🥰

[upper locust]

I reinstalled and repared the game

It is not a connection issue

I tested it with others wifis and data mobile

[celest shadow]

Please submit a report in #996546243859853424 and include information about your numeric user identification, server, device, network and country, and a video recording.

[night cloak]

@celest shadow some one broke into my account and icant login into my account the name of the account is TiredBigmac

[remote portal]

Are you a human?

Or a bot - Npc?

[night cloak]

I have already I get no answer all the time and they do not report

[static sleet]

Please contact the customer service in-game for further assistance with compromised account issues, @night cloak. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[balmy wolf]

Yes, he/she is.

[winged palm]

https://cdn.discordapp.com/attachments/646767566752317459/1001597507031277758/IMG_3577.png

although i can purches from google but cant purches from itunes

please help

[balmy wolf]

We are unable to assist with payment related issues here. Please contact customer service in-game for that. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer support.@winged palm

[night cloak]

@static sleet i did it but they didn’t help me

[balmy wolf]

Can you elaborate how didn't they help you?

[quasi anchor]

Help I can’t go back to login help what do I do

[night cloak]

@balmy wolf When I try to explain to them how my account was stolen, they close the conversation and start again, And when I give them the information, they send me a message telling me that the account I am talking to them from is not the same account you are explaining about.

@static sleet hello can you help me

@balmy wolf I am playing with this account from season 2

[night cloak]

So i need help with this

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[mortal apex]

Are you trying to login via Facebook or another method?

[mortal apex]

The customer service is the only one who can help you with account related issues. Make sure you provide them all the right details.

[night cloak]

What should i say to them

[hearty nebula]

Hi,why does tech support from the same game always reply to messages Autorespond even via email

[mortal apex]

You have to state your issue and follow their questions, in order to help you.

[night cloak]

@mortal apex Do I have to talk with them with an account or without an account?

[mortal apex]

You can reach them out via login screen. Please refer to subpoint 5.4 in #faq for further information.

[soft fractal]

need help. someone trying to hack my id. i changed all paswords but still same issue. Please help

[storm flume]

Please contact the customer service for further assistance, @soft fractal. Refer to subpoint 5.4 in #faq for further information.

[hearty nebula]

why does tech support from the same game always reply to messages auto reply even via email, there are people whose accounts are banned from random reviews they need someone to read their messages

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hearty nebula.

[storm bison]

Hi, I need help to recover my account access, some adm can help me?

[junior birch]

Please contact the in-game customer service for further assistance, @storm bison.

[storm bison]

How do I contact them? @junior birch

[junior birch]

You can contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[icy abyss]

hello, please tell me how to disable the screen rotation function by the phone itself

?

[celest shadow]

Do you mean gyroscope?

[icy abyss]

I probably don’t know, I set it up by video, went into the game, the phone started to turn and turns in the game

[celest shadow]

Yes, I am.

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[icy abyss]

tell me how to remove

[celest shadow]

You can disable gyroscope from the advanced control settings.

[night cloak]

[celest shadow]

How can we help you, @night cloak?

[night cloak]

@celest shadow i nees help to get my account back

[night cloak]

can you help me with contacting a mod for pubg

[celest shadow]

You may contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

How can we help you?

[night cloak]

@celest shadow the workers dont help me

[night cloak]

i know several resellers that sell cheats for pubgm i bought it and tried it its legit i know 3 groups that have over 10k members one of them has 66k members i want to help shut it down

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[night cloak]

i did

do that

its via telegram

and im pretty sure its invite only

its a very big group of sellers 2 of the groups have a developer that made the cheat the cheat is used on testflight

[split hull]

Hello all . I need help solving my problem

[balmy wolf]

What's your query?

[split hull]

My pubg account has been hacked

[night cloak]

Wait my account was hacked a year ago and got banned is there any chance to unban it?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

@polar marsh my account was hacked to but they didn’t help me

[split hull]

I wanted to sell my account, and there are two parties. The first party is me. The second party is the one who delivers the trust. The third party is the buyer. The second party withdrew my account and put his phone number in the account, and I can't get it back.

[balmy wolf]

Selling account is against PUBG MOBILE Tos, as you violated the tos, we are unable to help you. You can must refer to in-game customer support.

[night cloak]

ADEEL can you speak arabic?

[split hull]

I showed it on the official Arabic PUBG account

[balmy wolf]

No, I can't and also using language other than English isn't allowed in this server.

[night cloak]

hello my pubg account was hacked a year ago but i just found out about this server can you help me?

Everyone here has been hacked

nah i was hacked a year ago man

And pubg dosen’t help anyone

Me to

[balmy wolf]

Please use #pubg-mobile for discussions this channel is for issues related toPUBG MOBILE@night cloak @night cloak

[split hull]

thanks for nothing

[night cloak]

theres literaly nothing they can do what?

Yes but this is a problem in pubg mobile

[balmy wolf]

Only customer service can help you in this matter.@split hull

[rustic wave]

Is there any information about bgmi ban in India ?

[split hull]

I went to customer service

[night cloak]

@Piston#2060 my account was banned 2 years can i get it back

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

customr service dosen’t help me anything

[split hull]

I got no response

[balmy wolf]

Can you elaborate?

[night cloak]

@balmy wolf Are there no PUBG customers here?

[balmy wolf]

You means staff team? Or customer service?

[split hull]

I went to customer service and the robot answers and I don't get an answer

[night cloak]

@balmy wolf yes

[balmy wolf]

Yes, they are here.

[night cloak]

I want to speak to one of them

[balmy wolf]

Just ping an of them.

[quasi anchor]

I’m trying to link my account to Facebook but I can’t go back to login

[night cloak]

How can i do that can you help me pleas

[night cloak]

facebook.com then logout of your account

@balmy wolf how can i ping one of them can you help me

[quasi anchor]

Aha ok

[balmy wolf]

Just ping any one memeber that has TEAM BLACKPINK role except Error 403.

[honest shuttle]

Bug

[night cloak]

do you mean except

[balmy wolf]

Please make a post in #996546243859853424 and report that bug.

[balmy wolf]

Oh yes my mistake.

[flat hatch]

Halo pubg team

[celest shadow]

Please be advised that you are prohibited from selling, gifting or lending your account to anyone as this is against PUBG MOBILE's terms of service. We will not be responsible for any loss made and cannot guarantee the security of any account if trading and sharing of game accounts are done. We recommend players to use their own game accounts and not share their login credentials with anyone.

[night cloak]

Can a supporter please help me

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @rustic wave.

[night cloak]

@celest shadow hello piston

@celest shadow i need help my account has been hacked

[celest shadow]

Please be advised that the moderators of the Discord server are not affiliated with the in-game customer service and are unable to assist with account-related issues, other than to direct you to contact the in-game customer service, @night cloak.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[split hull]

But I sold my account because I need money

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @honest shuttle. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[night cloak]

@celest shadow So there are no customers in PUBG here?

[celest shadow]

Hello, how can we help you?

[celest shadow]

If you mean customer service, then no.

[night cloak]

I have a problem with UC

But Adeel said there are customer here

customer server

[celest shadow]

Please elaborate on your issue so we can understand it better.

[celest shadow]

No, there are no customer service representatives here on Discord. You can contact them in-game instead.

[night cloak]

@celest shadow they didn’t help me

[celest shadow]

Only the in-game customer service can assist players with account-related issues. If you have sent a message, please wait patiently for a response.

[night cloak]

I did it but the robot end the chat every time i send the account Information and he says that the account you are looking for is not the same account you are talking from

@celest shadow i want to speak with a customer service can you help me

@celest shadow

[celest shadow]

You must contact the customer service from the hacked account.

[night cloak]

how can i do that if i can’t login in the account

You see they didn’t help me

[celest shadow]

The customer service is not able to assist you if you do not have access to your own account. We hope you understand.

[night cloak]

You know ABN Syria

How they helpt him

[balmy wolf]

I did not. I said you that "you means staff team?" Then you said yes. I didn't said that customer service is here.

[gritty sphinx]

#questions my account ban without any reason please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gritty sphinx.

[safe oracle]

I can't play PUBG mobile from Bangladesh even I connected 1.1.1.1 cloud DNS changer but I can't. They showing request time out even I enter a match every time high ping like 678ms

[balmy wolf]

PUBG MOBILE is currently banned in Bangladesh.

[safe oracle]

Yeah I know long time banned but when I connected 1.1.1.1 VPN I play this game but right now I can't play this game in mobile data

Any suggestions to play this game

[grave lichen]

My account banded without reason..

Plz help 🙏🙏🙏

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @grave lichen.

[livid agate]

I Need Help,

[night cloak]

@livid agate how can i help you brother

[livid agate]

@night cloak look

Someone Can Help Me?

[quasi anchor]

Same us my problem I swear 🥲 no one can help you

[livid agate]

Why Not?

[storm flume]

Please contact the customer service for further assistance, @livid agate and @quasi anchor. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

@livid agate try to chang the apple id, Icloud on appstore

[livid agate]

I Do It All, I try in another phone Too and Nothing

[quasi anchor]

Idk k tried to contact in the game

[night cloak]

@livid agate you need to contact the service customer

[safe oracle]

@night cloak any app suggestions to play PUBG mobile in Bangladesh

[night cloak]

I need to talk to a Pubg Mobile supporter

No

@night cloak Because I have a big problem with my UC purchase and if that is not solved I will take legal action

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

?

Hello I have a problem with my in game purchase can help me now times someone here

[cyan citrus]

Please share a screenshot of the issue you are facing, @night cloak.

[night cloak]

And where should I send the screenshot

[cyan citrus]

You can send it here, @night cloak.

[night cloak]

The language is Germany

[fluid creek]

Help please

[cyan citrus]

If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game. For further assistance with this, you may contact the customer service in-game.

[night cloak]

I have bought for 24,99€ UC with my ITunes credit and it was all but then I got because 1800 UC only 484 uc and then I just get in Game the mail the 1316 uc have been taken away as a penalty because I allegedly did not buy through official channels what is not true

[cyan citrus]

Please reach out to the customer service in-game for further assistance with this. Alternatively, you can make purchases through https://www.pubgmobile.com/pay.

[fluid creek]

L live Ukraine and regin Ukrain

No

Donation bonus

[cyan citrus]

Please refer to my above response or reach out to the customer service should you require further assistance with this.

[storm flume]

Please contact the customer service for further assistance, @fluid creek. Refer to subpoint 5.4 in #faq for further information.

[fluid creek]

Please help L live Ukraine and regoin Ukraine

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[cyan citrus]

Please reach out to the customer service in-game for further assistance with your issue. We unfortunately will not be able to help you with purchase-related issues through the community.

[night cloak]

The customer service in the game did not answer me and now the money is gone and the uc I were scanned just they can help me somehow

[storm flume]

Please do not use languages other than English, @fluid creek. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fluid creek]

Undonlaut pubg

Godbay

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Kindly wait until they get back to you.

[pine raft]

I’m really mad now , i’ve been encountering so many hackers/cheaters this week. This one that just killed me , i also recorded how he kills me , and all the recent cheaters I’ve reported none of them were banned , WHY?!! PLEASE BAN THIS GUY ASAP , OTHERWISE I’LL TELL EVERY SINGLE PLAYER THAT I MEET , I TOLD THEM AND THEY DIDN’T DO IT !

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @pine raft. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[wise plover]

Can you tell me why i get banned .. I and my friend and I used to enter the game, the two have phones, we entered the account several times, me and he, out of a joke, so I received ban for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wise plover.

[pine raft]

Are u guys even read what i wrote ?! I’m saying that i have already reported the cheater in game but he didn’t get banned and he still playin’.

[cyan citrus]

Please refer to the last part of the message, @pine raft.

[pine raft]

Wdym ?! I just want to know why you guys’re not ready to ban a cheater that ruined my game experience?!
Or u support the cheaters instead of banning them….!

[cyan citrus]

It may take some time for the verification of cheating behavior. You may keep an eye on your future security mail notices in the game. Alternatively, you can also submit a report of cheaters through https://bit.ly/3uDSJZv if you have video evidence, @pine raft.

[pine raft]

I have a video evidence and the player’s name , but how am I supposed to know his ID ???!! Should i do memorize every hacker’s Id just to get them banned? Are u guys serious?!

[cyan citrus]

The user identification will be required if you want to report any player, @pine raft. This is the way to check the account in the first place. For your information, players can change their usernames in the game, but the numeric user identifications are unique to every character. If you don't have the numeric user identification of the player, you can make use of the friend search option. Search the player with the username, and then copy their numeric user identification through their profile.

[pine raft]

I’ll just do that , i hope i find that ID

[little pivot]

I can't shop in-game. midasbuy site also gives an error. Help me please?

@cyan citrus

[storm flume]

Please contact the customer service for further assistance, @little pivot. Refer to subpoint 5.4 in #faq for further information.

[next crater]

please help to get the account back

[storm flume]

Please contact the customer service for further assistance, @next crater. Refer to subpoint 5.4 in #faq for further information.

[little pivot]

@celest shadow In-game support did not provide feedback

@cyan citrus In-game support did not provide feedback

[plain relic]

4 days ago I couldn't login to my account because I didn't get the secondary verification code on my mobile number because I bought a new iPhone
On April 8, 2022, my number was verified in my Pubg Mobile account, and the verification code was received on my phone number instantly
At the moment it is difficult to get in, I log in via Facebook and via email, this requires a verification code on my phone number, the verification code did not reach my number, here it turns out that there is a problem in the game that is causing this

[little pivot]

@celest shadow @lime juniper @mortal apex

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[storm flume]

Please contact the customer service for further assistance, @plain relic. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day. Please wait until they get back to you.

[terse harness]

Right so I need help as I said the game is not letting me purchase anything

In game or Midas buy

And gives this error

Even though my region is correct

I'm in Pakistan and my region is also Pakistan

Please help me out here

In game services are not doing anything

I asked them but the robot just gives me FAQs

Which are not helpful

[cyan citrus]

We unfortunately will not be able to help you with purchase-related issues through the community, @terse harness. For the customer service, you will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to the enormous number of requests every day.

[terse harness]

Gotcha I'll try it again ig

[hazy heath]

Dear guys here's my ID 5881565827

I got banned 7days , They say the reason is modifying the code or data even though I didn't modify anything i don't know what's wrong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hazy heath.

[potent elk]

Question how do u increase merit

[plain relic]

4 days ago I can't login to my account because I didn't get the secondary verification code on my mobile number because I bought a new iPhone
On April 8, 2022, my number was verified in my Pubg Mobile account, and the verification code was received on my phone number immediately, according to the attached picture.
At the present time, it is difficult to enter, as I log in through Facebook and via e-mail, and this requires a verification code on my phone number, and the verification code to my number has not arrived, and here it is clear that there is a problem in the game

Please help me, what is the way to make the verification code reach my mobile number?

[rain hazel]

excuseme i neeed help on some thing can any one help

[plain relic]

Is this a pubg channel? In discord, why don't they help me?

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[winged umbra]

Can anyone explain what this means? 300 UC + free 25 UC + up to 6000 what?
Why “up to”? Does the game randomly give me an amount of UC up to 6000?
Thanks 👍🏻

[junior birch]

You can get a random amount of UC from 0 up to 6 000 UC.

[mild drum]

Is it legal to buy UC via google play card(gift card)? Anyone knows ?

[shy wharf]

guys how do i recover my account

[mortal apex]

Yes. You can buy UC through it.

[shy wharf]

?

[mild drum]

Okay thanks

[shy wharf]

@mortal apextina how can i recover my account

i sent an email but no reply

i tried to a file claim but couldnt

[mortal apex]

Only the customer service can help you with account related issues.

[shy wharf]

i did conatct the customer service

i couldnt reach to a real agent

i only contacted a bot

i dont what to do

[shy wharf]

Error 403 cant help

[mortal apex]

Please be advised that the moderators of the Discord server are not affiliated with the in-game customer service and are unable to assist with account-related issues, other than to direct you to contact the in-game customer service.

[shy wharf]

sorry for the inconvenience

but even in-game customer service didnt help

[quiet karma]

What to do and what is the limit number

Please help

[junior birch]

You have reached the device login limit for today. You can try logging in on this device tomorrow.

Hello, @zenith crypt! How may I be of assistance?

[quiet karma]

What is the number of login limit

[junior birch]

You can only log into an account on a few number of devices, and not more than the limit, @quiet karma.

[night cloak]

I got banned for 10 years for not making any thing the account has not been purchased any uc from season 8

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

@lime juniper can we talk in dms its about cheaters and the manufacturers who sell them

[winged umbra]

Thanks!

[night cloak]

is it fine to buy uc from midasbuy?

[junior birch]

You are welcome!

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[west tendon]

whats that mean every time when i open the game it says like that

[junior birch]

Yes. The only official method of purchasing UC is in-game and through https://www.pubgmobile.com/pay. Any other methods are not recommended.

[junior birch]

The signature of your profile card contains invalid characters.

[west tendon]

what to do ?

[prime ether]

It's like your bio thing in game you've got symbols in it that's not allowed

[sudden shale]

Bro I'm having the SAME issue and pubg customer service refuses to help and I can't get back into my main account. It keeps giving the parameter error right?

[cold vault]

please change my server to Europe , I accidentally changed from Europe to North America , my id 51645683991

[civic sluice]

Hey one question why iam getting this ? I play rank in EU my currently rank in 660 but i don’t understand why it frozen?

[storm flume]

Please do not use languages other than English, @proven iron. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[proven iron]

My account was hacked by email, what should I do?

[civic sluice]

In this way my rank will stop this session because i have no sleep for 2 days i ply over and over to get Conqueror

[fallen cedar]

hello there's any customer service agent here ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fallen cedar. Remember to read through #faq before asking questions in the support channels.

[lone arrow]

I doubt it, it's past 4pm and that's when they stop responding in game.

[storm flume]

Please contact the customer service for further assistance, @proven iron. Refer to subpoint 5.4 in #faq for further information.

Please refer to subpoint(s) 2.12 in #faq for further information, @civic sluice.

[feral forge]

Your only option is to wait for the cooldown to end before you can change your server again, and there is no other way, please be careful next time.

[fallen cedar]

Hello dear pubg mobile customer service
Please note that ban was made on my account without any reason
I do not use any kind of cheating, and I have documented documents and videos for the last game I was in the game to prove that I am not a cheater and I do not use any kind of cheating software. Please inform me about the status of my account, which holds the ID number 51427139630.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallen cedar.

[lone arrow]

I need help with a parameter error that is restricting access to my verification code to log in.

Idk where the code is going, I'm receiving no email or text

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rain hazel. Remember to read through #faq before asking questions in the support channels.

[proven iron]

My account was hacked by email, what should I do?

[storm flume]

Please refer to subpoint(s) 3.7 in #faq for further information, @potent elk.

Please contact the customer service for further assistance, @proven iron and @lone arrow. Refer to subpoint 5.4 in #faq for further information.

[plain relic]

Please let me know where to find the special support section in the secondary verification messages on the mobile phone number
4 days ago I can't log in because I didn't receive the verification code from my phone number

[night cloak]

@lime juniper .

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[night cloak]

I can not

[storm flume]

Please contact the customer service for further assistance, @plain relic. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

What do you mean by you cannot?

[night cloak]

Its a channel

Ive contacted support the forms

Didnt help

Its still up and running

Its has 66k members

And 5k costumers

I know several of those resellers and devs

[night cloak]

Understand?

[civic sluice]

..

[feral forge]

You can click on the link on others to report it.

[night cloak]

💀

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @civic sluice.

[civic sluice]

Is any support here ?

[sudden shale]

Nope :/

[fluid plank]

account hacked can you help me?

[storm flume]

Please contact the customer service for further assistance, @fluid plank. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

How can we assist you, @civic sluice?

[daring ore]

@feral forge my account was banned unfairly

[polar marsh]

Please refer to the private message from @polar marsh for further information, @daring ore.

[civic sluice]

My account get freezing why?

[feral forge]

You may refer to subpoint 2.12 in #faq for further information in this regard.

[civic sluice]

Nothing helps

Can you please take look and let understand

First one

Now

[feral forge]

Please do not bypass the chat filter, @civic sluice.

[civic sluice]

Any help?

[feral forge]

In subpoint 2.12 in #faq it is clearly written. And please do not repeat your inquiry as we are unable to assist with this matter through the community in any way.

[civic sluice]

Ok thanks

[tacit zodiac]

Why does the country change feature not appear in my game account?

[smoky lintel]

Hello and welcome to the PUBG Mobile Support Team
My in-game name is RL丨A͜͡bdo and my ID is
5352024588
On 4/6/2022, my account was banned due to an illegal increase in the balance, and the account was banned for a full working period of 265 days. I ask you to lift the ban on my account and to know the total amount required to lift the ban on my account. I have been playing since the seventh Moses and I have never violated the rules of play before. Kindly accept my sincere greetings and appreciation......,

[polar marsh]

Please refer to the private message from @polar marsh for further information, @smoky lintel.

[wraith sage]

where i can post my own youtube video?

[cyan citrus]

What is it about, @wraith sage?

[cyan citrus]

The option to change region is not available for the accounts registered in European continent.

[wraith sage]

a highlight video i made

[cyan citrus]

This channel is meant for community support regarding game related issues and questions. Is there something we can help you with, @wraith sage?

[ancient token]

Anyone know of any large esports teams discord servers?

[inner crow]

Hello pubg support team, please help me
My name is 『KV』๛KING亗
ID:5675409697
And I never cheated in the game,, and I never took a BAN before on this account, and this account has many memories and friends that I could not reach after the ban, and pubg mobile means a lot to me, I beg you, I never used cheating at all And I was a sergeant investigator and I was practicing the elimination of cheaters for the fairness of the game, I want to cry because I did not use any means to cheat, and I have mastered the game for 3 years and when I killed 24 times in one match I must have got a lot of reports And the players were used to me that they reported me and I did not make any mistake Please look at this case, I beg you. Never used cheating, please someone help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inner crow.

[shy wharf]

he is a scammer guys

dont trust him

[storm flume]

Thank you for the report, @shy wharf.

In order to proceed, please provide two screenshots from a mobile device: one of the violation in question and one of the user's floating profile. Example:

https://cdn.discordapp.com/attachments/700225985798209668/946792189776756847/evidenceformat.jpg

We are unable to act on your report before these requirements are satisfied.

Please do not use languages other than English, @quick fern. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quick fern]

I am egypt

I have a problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quick fern. Remember to read through #faq before asking questions in the support channels.

[quick fern]

I took a 10-year ban and I have proof of innocence

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quick fern.

[jovial notch]

May i talk to someone ?

My account was hacked and linked to an email address. And by the time that i knew that my account has veen hacked i had my phone number on it and i turned on second verification code and logged out all the other devices but tonight i have got banned and i haven't played since last night and i believe that the hacker has played unfair in the game and my account has got banned i have proof of every single thing that im saying

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jovial notch.

[honest sage]

Hi, where will the "Ready for Love" song release?

[empty fossil]

My video has been taken down https://www.youtube.com/watch?v=Anki0OYy6-8. And https://www.youtube.com/watch?v=oU8I9-gzpeI . But this is my own content please tell me I got 3rd copyright strike my channel will get deleted. Please tell me my fault.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @empty fossil. We may otherwise have to mute you.

[feral forge]

You may refer to this announcement in #news:

#news message

[empty fossil]

Nadia di please help this is my 5th account from which i am messaging. Error 403 is not understanding. She is just muting me. You can ask her or check the videos taken down

[feral forge]

Repeatedly sending here is ineffectual, please post your suggestions and feedback regarding PUBG MOBILE in #996458713126797405 instead.

[empty fossil]

@feral forge didi please help this is my 5th account from which i am messaging. @lime juniper is not understanding. She is just muting me. Can you ask her to check the videos taken down once. Please 🙏🙏

[feral forge]

We are unable to assist you in this regard, @empty fossil.

[empty fossil]

@feral forge can't you talk with @lime juniper

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @empty fossil. We may otherwise have to mute you.

[frank sequoia]

Someone from this server is spamming me with a fake link to get free nitro, is this where I should report it?

[feral forge]

Please use #discord to report.

[frank sequoia]

@feral forge thank you

[storm flume]

Please do not use languages other than English, @astral granite. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

One message removed from a suspended account.

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @night cloak.

https://www.gameloop.com/.

[sonic mortar]

I only opened pubg from g space app to get acess to prime plus can anyone help reducing this period??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sonic mortar.

[gaunt rivet]

Sad

[night cloak]

What do I do to fix this

[feral forge]

You have exceeded the daily sending limit of the verification code. This occurs when you request for the verification code multiple times. Please try again after 24 hours, checking your e-mail's spam folder is recommended.

[night cloak]

We have a official tournament called pmns tonight and we need the account we can’t wait for 24 hours is their any way we can still log in

Why are chinese on NA server they should all be banned and only on game for peace I’m sick and tired of some 10 year old screehching “HONG BING RONG WOKG CHONG GAAK” into my ear and steal my loot ggs

[feral forge]

You can use your linked social media account(s) to login in the meantime.

[meager scarab]

There is a mute button in pubgm.

[night cloak]

Can’t stop them from stealing all my kills loot in metro and classic

And killing me with grenade launcher to take my stuff

[fading night]

@polar marsh i cant buy any uc from past 4 months

I've been seeing this problem from months

[storm flume]

Please contact the customer service for further assistance, @fading night. Refer to subpoint 5.4 in #faq for further information.

[fading night]

I already contact the customer service but they couldn't help me

[feral forge]

We are unable to assist players with purchase or account related issues but only the in-game customer service can.

[fading night]

Thanks 🙂 but they couldn't help me 😦

[storm flume]

Please do not use languages other than English, @ember swan. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[feral forge]

You may purchase via Midasbuy (https://www.pubgmobile.com/pay) in the meantime.

[fading night]

Is midasbuy available in canada

[fading night]

I'm sorry for asking so many questions

[feral forge]

If you have an international payment method, you should still be able to select Other, and purchase UC.

[ember swan]

Hello, please help! For some reason, my game account was blocked. I didn’t use cheats, I didn’t play with cheaters, I didn’t use game errors, I didn’t transfer my account to anyone, I never went into the game files and didn’t touch or change anything there, I was an absolutely honest player and then I got a block. I am ready to provide absolutely all account data, all data on connected social networks, screenshots and videos from the account (there are screen recordings during the game).
Help me please!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ember swan.

[fading night]

Okay thank you so much:))♥️

[daring atlas]

مرحبا احتاج مساعدة من حظرتكم هل هناك من سوف يقدم مساعدة

[storm flume]

Please do not use languages other than English, @daring atlas. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[daring atlas]

Hello, I need help from those who blocked you, is there anyone who will help?

[dusky echo]

There is no gift button on my car

@feral forge

[daring atlas]

Hello, I need help from those who blocked you, is there anyone who will help?

[feral forge]

Will get back to your inquiry later, @dusky echo.

[feral forge]

Could you please elaborate with your concern?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @daring atlas.

[storm flume]

Please do not use languages other than English, @tall breach. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tall breach]

I have not been able to login to my account for about 3 months. I am encountering the error that appears

please help

Not verification code to my e-mail account

[gilded quail]

Is there a way to view your interactions on moments such as like and comments?

[delicate raven]

I have not been contacted yet for my reward in payloadcominginhot event and the event channel has already got deleted.
Will any moderater reply me on this issue?

[night cloak]

I have problems with the talent championship, I can not add to the crew, writes the limit reached No one knows how to decide?

[chilly spade]

You may contact the customer support for more info.
Please read the #faq 5.4 for more info.

[chilly spade]

Yes by going to your post.

[gilded quail]

Is that the only way. Is there not a place where it shows all you likes and comments?

[chilly spade]

You may contact in #copyright for community related issues.

[chilly spade]

Unfortunately no

[gilded quail]

Does deleting the friend delete the comments and like?

[chilly spade]

No

[gilded quail]

I see, thanks for the help

[chilly spade]

Maximum 6 players cann be added in a crew.

[night cloak]

I can't create my own crew....

I know you can only have 6 people. But I can't create or sign in by invitation. Error gets reached limit

[chilly spade]

@night cloak can you share a screenshot of the problem?

[delicate raven]

They just banned me from messaging there

[plain relic]

4 days ago I couldn't login to my account because I didn't get the secondary verification code on my mobile number because I bought a new iPhone
On April 8, 2022, my number was verified in my Pubg Mobile account, and the verification code was received on my phone number instantly
At the moment it is difficult to get in, I log in via Facebook and via email, this requires a verification code on my phone number, the verification code did not reach my number, here it turns out that there is a problem in the game that is causing thisFollowing

[chilly spade]

The channel is locked as of now try it later

[chilly spade]

You may contact customer support for more info.

Refer to #faq subpoint 5.4

[night cloak]

When entering/creating a crew writes reached the limit

[eternal venture]

I was opening the new boxes and uc was pulled from me and nothing arrived and I have a proof video please help me

[fervent geyser]

Hi

[chilly spade]

Can you elaborate please

[chilly spade]

Hi, please state your issue.

[teal lance]

Hi please my account got stolen and I have it connected to my game centre and twitter put the guy stoled it and he put his phone number now I can’t login please help

#questions

[storm flume]

Please contact the customer service for further assistance, @teal lance. Refer to subpoint 5.4 in #faq for further information.

[undone prairie]

There is a glitch in my phone where it unlocks maximum fps for pubg mobile (90-120) without any outside apps or any files... will it effect my account?

[hazy elbow]

Hello I'm WIN and this is my ID in the game "5339652549", I have a problem with esports, months ago I received a 7 day penalty and now I can't enter the Talent Challenge tournament I need help please.

[barren grove]

Hello , I recently got my account scammed and today I was finally able to login, but I found that the email and phone numbers are not mine. I hope that you can help me with my situation.

Any assistance will be appreciated

@chilly spade

[night cloak]

When entering/creating a crew writes reached the limit

[feral forge]

If you were previously suspended, you may not be able to create or join a crew and participate in the All-Talent Championship.

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement:

#news message

[hazy elbow]

I get ban for 7 days can I join the tournament again ?

[feral forge]

Please refer to my above response.

[feral forge]

As long as you do not use any sketchy third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, then you should be fine.

[feral forge]

Please be advised that every account is personal to the respective account holder and is prohibited from gifting, lending, trading, or otherwise permitting any other person to access or use other's account as that is against PUBG MOBILE's terms of service.

For now I suggest you to contact the in-game customer service as only they can assist you with this matter.

[barren grove]

Thanks

[undone prairie]

Yeah I'm not using them, thanks

[manic quartz]

Can I use pubg gameplay as background gameplay for my YouTube videos?

[hazy elbow]

Ok I understand but my question is how I can play the tournament again because I get ban for 7 days?

[feral forge]

It is written very clearly from my above response.

[hazy elbow]

By the way my 7 days ban is 5 month ago

[manic quartz]

@feral forge can you answer my question ❓

Can I use pubg gameplay as background gameplay for my YouTube videos

[feral forge]

Please refer to the above response and do not repeat your question as we are unable to assist you in any way.

[manic quartz]

Hy @feral forge can you hear me?

[feral forge]

Will get back to your inquiry, @manic quartz.

[celest shadow]

What kind of gameplay?

[hazy elbow]

Ok , can I play other tournaments than this "All-talent championship" ? @feral forge

[manic quartz]

@celest shadow just normal pubg gameplay for example i upload a video about "best gaming phons" and I use pubg as background gameplay

[celest shadow]

Yes, that is absolutely fine.

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[manic quartz]

@celest shadow okay thanks 👍

[remote token]

Hola, can somebody from pubg staff help me with a problem?

Last night I played on the squad with my friends, also last night one of them got banned for 10 years, I didn't understand why, this morning I was disconnected and I was told that I played several matches on the squad with a cheater, I don't know how such a thing is possible, I got banned for 7 days, it wasn't just me, and the other 2 friends also got banned, it's not possible to have played with a cheater, you can also get banned from too many carryovers? Is such a thing possible?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @remote token.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @remote token. Remember to read through #faq before asking questions in the support channels.

[rugged hinge]

Account selling purchasing is legal or not?

[feral forge]

Every account is personal to the respective account holder and is prohibited from gifting, lending, transferring, or otherwise permitting any other person to access or use other's account as that is against PUBG MOBILE's terms of service.

[rugged hinge]

But I know some content creators promoting selling purchasing on tiktok

And they have PUBG partner title

[junior birch]

You can report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @rugged hinge.

[candid creek]

Wth is this

@celest shadow

[junior birch]

Please refer to this tournament security announcement for further information, @candid creek:

#news message

[tardy crescent]

@celest shadow

[dry pivot]

Hello guys

I have a problem maybe its funny to someone but not for me

[junior birch]

Please state your problem, @dry pivot.

[dry pivot]

I have pay 450€ for mummy set...i have get everything from the create 4 and 5 times but still not get the mummy set

Why it's happening that? This is not just unlucky

[junior birch]

It depends on your luck, @dry pivot.

[dry pivot]

On my luck?

Okay

I have pay on you guys 2.500€ no more money

It depends on your luck

[dusky echo]

@lime juniper There is no gift button for me

[hybrid hazel]

Help me out guys, I have been banned for no reason, i never violated any norms and never even think of it,

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hybrid hazel.

[honest glade]

You have banned my account for no reason and this is unfair to me. You said that I used cheating and I did not, and I ask you to send to the screenshot that proves that I used cheating. Is this what PUBG Mobile does (it bans some people without guilt?) Please return my account, as I did not use cheating or prove to me that I used cheating? My id 546200927.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @honest glade.

[night cloak]

When i try to buy something off midasbuy with paypal it says payment failed. How do i fix that

[raw tendon]

Why does it lower the bonus uc when i put my id in midasbuy

[chilly spade]

Because the bonus uc is only for the first putchase of the uc.

[chilly spade]

May be a paypal issue or issue from Midas buy.

You may contact Paypal support or Midasbuy support.

[gritty remnant]

sir i have a problem my gameloop was not run

anyone here plz help

[chilly spade]

@gritty remnant we provide community support related mobile version of the game.

You may contact gameloop through their website or discord server

[chilly spade]

You have already answered above.

[gritty remnant]

@chilly spade i already talk with her

[chilly spade]

We cannot help you with this.
Only the gameloop support can help you in this issue.

[candid scarab]

Hello i need for a help

My account got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @candid scarab.

[wraith escarp]

How to fix lag from pubg?

[storm flume]

Please refer to subpoint(s) 4.7 in #faq for further information, @wraith escarp.

Please do not use languages other than English, @wintry belfry. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wintry belfry]

I have a problem, which is that the message to change the phone number cannot be received because my first number will expire

Please i need help to change my number

I need help be-for expire my first number

[chilly spade]

@wintry belfry you may contact in-game customer support for help related this issue.

[wintry belfry]

I already took with the game customer support but not answer !

[simple epoch]

Hi, can anybody explain why I don’t get team up broadcast of my car in 2nd closet ? How to fix?

[chilly spade]

Have some patience, they will answer

[chilly spade]

Re-select the skin after wearing your portable closet.

[native cape]

Sorry
I wanna ask something

Why some players are get warning ⚠️ about cheating while they are not cheat 🤔

Is that Bagg

[chilly spade]

@native cape can you send a screenshot of the warning here?

[celest shadow]

You may refer to this for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[lavish yarrow]

yeah it sucks... i spent 40000uc no mummy

[chilly spade]

You may use #chat for conversation abiding #735483472432594994 or #pubg-mobile for general conversation related to Pubg mobile abiding #735483472432594994.

[simple epoch]

I did it but same issue

[chilly spade]

You may create a post in #996546243859853424 following the pinned instructions.

[twin remnant]

i have been aned for 7 days and when it's done my account i still been baned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @twin remnant.

[chilly spade]

You can play the game when the time of 7 days will be completed.

[night cloak]

hello?

@chilly spade i need help

i had a game bug

[chilly spade]

@night cloak you may report the bug by creating a post in #996546243859853424 following the pinned istructions of the channel.

[quasi anchor]

Help

@digital forges help me

[balmy wolf]

What's your query?@quasi anchor

[quasi anchor]

I can’t see my backpack in Tdm matches how do I fix that?

[balmy wolf]

Can you share a recording with us?

[quasi anchor]

Ok 1 sec

@balmy wolf

How do I fix this

[gentle ember]

HALO

[quasi anchor]

@balmy wolf

[gentle ember]

I have a problem in ping

[balmy wolf]

First of all restart your game then try a routine repair of your game, if issue still persists then report it in #996546243859853424 following the channel pinned regulations.

[balmy wolf]

Can you elaborate?

[quasi anchor]

How do I routine repair?

[gentle ember]

Ok, I will send you pictures and explain the problem

[balmy wolf]

Go to login menu and click on repair.

[quasi anchor]

And then?

[balmy wolf]

Then select routine repair and click ok.

[quasi anchor]

Ok what will happen if I click that?

Dose it will delete my account?

[balmy wolf]

No.

[quasi anchor]

Ok tnx for your help appreciate it ❤️ have a great day

I’m help full

[balmy wolf]

You are welcome, you also have a great day.

[night cloak]

he is my friend and he didn`t speak english i will explain

[night cloak]

he does not have all the settings and cannot change the region

he have only this

and there his ping in middle east its very high , and he`s connection its very good the problem inside the game or in his account , i hope that you understand

[shy wharf]

اه

[storm flume]

Please do not use languages other than English, @shy wharf. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[shy wharf]

guys why i cant chat with a real agent

in-game customer service

[chilly spade]

@shy wharf are you in the live chat section?

[night cloak]

i got the mummy outfit and it didn’t saved

ok

[balmy wolf]

Can you share a recording with us?

[night cloak]

of me getting the outfit?

[balmy wolf]

Yes and also of your inventory.

[night cloak]

i already spent 8k uc on it

@balmy wolf

[balmy wolf]

There is no option to change the region in his account because your account is registered or created in the EEA regions, you either intentionally or mistakenly selected an EEA country while creating your character, or have switched your country to one of the EEA regions. Once you have to transfer your data into one of the EEA regions, there is no way to out due to the GDPR laws. So your only option is to create a new account or continue playing in the global English version of PUBG MOBILE. There is no other way to change your region. If you have any further questions regarding this issue, feel free to contact the in-game customer service.

[shy wharf]

i do i get there

[balmy wolf]

Share a recording with us so we can look up in this matter.

[chilly spade]

Have patience, a real agent will contact you in the chat.

[night cloak]

i’m confused

[shy wharf]

no one it been a day now

[chilly spade]

It can take several days.

[balmy wolf]

Share a recording in which you have got the outfit and also in same recording show your inventory that the outfit isn't available in your inventory.

[night cloak]

but i haven’t gotten it

[balmy wolf]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[balmy wolf]

Can you explain what is your issue?

[night cloak]

i spent 8k on it than it showed that i got it but i checked my inventory and it’s not there

[balmy wolf]

Can you share a recording with us in which it showed that you have got the mummy set and it's not camed to your inventory?

[night cloak]

but i didn’t saved the post

[balmy wolf]

If you didn't show us proof we are unable to help you.

[night cloak]

so u want me to spend another 8k uc on it?

i mean i have over 300K uc

[balmy wolf]

I just wanna say you that if you haven't any proof that you have got the mummy set and it's not camed to your inventory so how we can help you? It is impossible for us to help you in this matter if you didn't share a proof with us.

[night cloak]

i’ll try and show u

but how would u help me out?

[near hazel]

Hello Sir Plz Help Me My pubg account is hacked

[small crypt]

I think lil way is capping

[balmy wolf]

Maybe you will got any compensation, iam not confirm but community team will definitely help you in matter if you share a proof.

[night cloak]

i’m not

[small crypt]

What compensation is possible in that situation?

[night cloak]

wait you’re not a support person?

[near hazel]

Who are support person

?

[balmy wolf]

I am just a helper and also if you didn't share a proof, moderators will also unable to help you in this matter.

[small crypt]

No one lol

[small crypt]

Y u tryna help r u a scammer?

[balmy wolf]

Also moderators and community team always looking up on our conversation.

[storm flume]

Please contact the customer service for further assistance, @near hazel. Refer to subpoint 5.4 in #faq for further information.

[near hazel]

5.4 have not complete contact information... Its just some paragraph

[feral forge]

Please contact the in-game customer service as only they can assist players with account related issues.

[near hazel]

I request please help me

[balmy wolf]

If anyone issue solved by my help it will be pleasure for me and also as a PUBG MOBILE lover i think it is our duty to help other if we can because moderators have their personal life they can be busy if we can help anyone then why disturbing any moderator?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

We are unable to assist players with account related issues here on Discord, other than to redirect you to contact the in-game customer service as only they can assist you.

[night cloak]

i’m mostly looking for a customer support

[balmy wolf]

Then refer to them in-game.

[night cloak]

ok

[small crypt]

All mods do is send ppl to customer service, basically useless lol

[near hazel]

Accout hacked... My game canoot run..
In customer service I cannot reached option to give my information

[feral forge]

We answer inquiries based on our knowledge, but we are only volunteers to moderate this Discord server, we are just normal players like you. For account and purchase related issues only the in-game customer service will be able to help.

[feral forge]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[pliant patrol]

@static sleet please

i need support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pliant patrol. Remember to read through #faq before asking questions in the support channels.

[shy wharf]

I want to know what to do

I lost my account

Somehow

How can i recover it

And will they help

I sent 100 emails

Is there any phone number i can call

[storm flume]

Please contact the customer service for further assistance, @shy wharf. Refer to subpoint 5.4 in #faq for further information.

[shy wharf]

They didnt help

[sour ridge]

its 32 bit why do they say its 64 bit

[stark frigate]

Bonus Challenge is active in my region, but I still don't get weekly report, why??

[quasi heath]

Why not logging 😭

[stark frigate]

<@&481161015728406538>

[cyan citrus]

Please be advised that this channel is meant for community support for PUBG MOBILE-related issues.

[cyan citrus]

That is your only option. We unfortunately will not be able to help you with account-related issues through the community.

[cyan citrus]

What is the login method you are using?

[quasi heath]

Apple id

[cyan citrus]

No information regarding weekly report.

[cyan citrus]

Could you please share a video recording of the issue you are facing? If there is any personal information, make sure that you hide it before you do that.

[stark frigate]

maybe Error 403 knows anything about it?

[cyan citrus]

Please feel free to reach out to the customer service in-game should you require further assistance with this.

[quasi heath]

My touch id is correct, all other services are working on purpose

[dire coral]

Hi , i have a problem and need your help please , when i want to buy uc they send me : risk 1138 , i didnt do anything rong and i always buy uc from the game itself how can i fix it ???

[mortal apex]

Please contact the customer service for further assistance. You may refer to subpoint 5.4 in #faq.

[dire coral]

I already did they didnt help

[cyan citrus]

For how long have you been facing this issue?

[mortal apex]

The customer support is the only one who can help you for account related issues. We cannot help you any further.

[dire coral]

4 days i cant even use uc this season for rp i feel so bad

Okey

[fierce sorrel]

I have same issue before, just wait one month then everything will be alright

[dire coral]

Are you sure 100%

[quasi heath]

2 days ago this trouble appeared

[cyan citrus]

And what happens when you tap on ''Continue'', @quasi heath?

[quasi heath]

The touch id button appears again

[cyan citrus]

Got it! What is your country and the device model, @quasi heath?

[quasi heath]

Russia. iPad(6th gen)

I tried with VPN but same problem anyway

Also I tried to log another acc with Facebook and it works. But this acc has only Apple id

[cyan citrus]

VPN usage is not recommended, @quasi heath. To start with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings. Restart your device and try again.

[quasi heath]

@cyan citrus this helped, thx u ☺️

[cyan citrus]

Glad to hear that and you are welcome, @quasi heath!

[night cloak]

I noticed you guys fixed the issue where you couldn’t put backpack and helmet at the same time with mummy. Thankss for fixing it.

[inland egret]

Hey

I want to report a guy, who is streaming and cheating in Pubg

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @inland egret.

[celest shadow]

Thank you for your valuable feedback. We appreciate it.

[inland egret]

Thats him, idk how to report😓

[inland egret]

He is on tiktok, and here i only can report ppl on Youtube Facebook or insta

[jolly falcon]

My account got hacked how can i recover it i have all the proofs

[cyan citrus]

Please reach out to the customer service of your compromised social media account and customer service in-game for further assistance with compromised accounts, @jolly falcon.

[cyan citrus]

Please use the ''Other'' option.

[jolly falcon]

Customer service does not even help at all

[cyan citrus]

As we only provide community through this platform, we unfortunately will not be able to help you with compromised accounts, @jolly falcon.

[jolly falcon]

So which means u guys let hackers hack others accounts?

[cyan citrus]

Your account security is your own responsibility in the first place, @jolly falcon. You should never share your login information with anyone, put a strong password and enable two-factor authentication. If your account has been compromised, the only way to seek help is through the customer service.

[jolly falcon]

But can you guide me thru the customer service?

[storm flume]

Please refer to subpoint(s) 5.4 and 2.8 in #faq for further information, @jolly falcon.

[jolly falcon]

In this picture they say in Situations that we are unable to assist with 2.1 2.2 2.3 2.4 2.5

Then they only have these options and if we press on any they say they cant help us

[cyan citrus]

Do you have access to your PUBG MOBILE account, @jolly falcon?

[jolly falcon]

Yes through Facebook

[cyan citrus]

Then you should not select that you do not have access to the account, or the conversation may end up being closed and you will be redirected to the respective customer service of the social media account, @jolly falcon.

[jolly falcon]

But i cannot login because the hacker linked his phone number so when i try to login it sends an verification code to him

But i have all the proofs of the old screenshots of the account and payment bills of the account

What should i do now @cyan citrus

[cyan citrus]

Try to do what I have mentioned above and then let the customer service know about the current situation, @jolly falcon. Provide them with all the required information and wait patiently for a response.

[jolly falcon]

I cannot login into the account when i try to it asks me for a verification code @cyan citrus

From the phone number the hacker linked

[cyan citrus]

Refer to my this response, @jolly falcon.

[cyan citrus]

Use the first option.

[jolly falcon]

Listen you don’t understand me

Basically the hacker haven’t removed my Facebook linked but he added his phone number so whenever i try to login i need the code to enter into my account

[cyan citrus]

I understand, but since there is no option in the FAQ of the customer service regarding the secondary verification, you can select the option ( I can login to the game account), let them know about the current situation and provide them with the required information, @jolly falcon. After that, wait patiently for the customer service representative to get back to you.

[brittle prawn]

Can i ask a customer service agent ?

I have a little question no more

[jolly falcon]

Now? @cyan citrus

[cyan citrus]

Select the available options accordingly and proceed with your request. We unfortunately will not be able to help you with that any further through the community.

[cyan citrus]

What is the question?

[brittle prawn]

I want to change my region to another region but they said that European countries can't

My account was created from Sweden 1 year ago but I am located in morocco

[jolly falcon]

Even you guys can’t help and how will they be able to recover lmao

[brittle prawn]

A friend created the account and gave it to me

He's from Sweden I am from morocco .

[cyan citrus]

The option to change region is not available for the accounts registered in European continent. Please be advised this is in accordance with the country you have selected in the game, not where you are physically located, @brittle prawn.

[cyan citrus]

Please continue with the customer service.

[jolly falcon]

They don’t help at all

[brittle prawn]

Yes I see no option to change . Is it possible for me to open a change region request quendi?

[cyan citrus]

Sadly, it is not possible, @brittle prawn.

[serene umbra]

U pubg people are freaking corrupt people
Whenever rich players enter the lobby, somehow the game starts to glitch or ms gets high, just so that those noob rich players have an advantage

[brittle prawn]

This won't be changing anytime soon to make the option back again ??

[cyan citrus]

You have just opened a ticket. Wait patiently until they process your request and make sure that you provide them with all the required information.

[brittle prawn]

Or it will remain like that

[cyan citrus]

Please share a video recording of the issue you are facing.

[cyan citrus]

This is due to privacy reasons, not an issue with the game.

[brittle prawn]

What a very bad decision pubg did take

I hate laws like that really

So annoying