questions

[feral forge]

We are only volunteers here to provide community support for PUBG MOBILE, and are unable to assist players with account related issues.

[stark meteor]

Im contacting a TDM tournament, i want to infrom pubgm players how, what i do for

[feral forge]

Please read the #735483472432594994 before participating in the server. And also you may use #tournaments for such, @stark meteor.

[night cloak]

could piston do anything?

[stark meteor]

Ok i can undstnd

[feral forge]

We are only normal players like you, we are unable to assist you in this regard.

[night cloak]

dang ok

[feral forge]

If you have further questions regarding this server, please use #discord instead, @stark meteor. This channel is only reserved for community support for PUBG MOBILE.

[stark meteor]

Voke😍😍😍😍

@feral forge i have doubt i come ok bye

[safe tundra]

hello admin, which kind of message should i forward

[wide dove]

Help

Why I don't have region button

I make every account and don't have region button

And when I log in from me other phone it have region button in me account

And in me device I don't have region button

[celest shadow]

Please provide the customer service with the information they requested in an earlier message. We hope you understand that there is nothing we can do to help with account-related issues here, so please continue with the support agent in-game.

[storm flume]

Please contact the customer service for further assistance, @wide dove. Refer to subpoint 5.4 in #faq for further information.

[wide dove]

No

[safe tundra]

ohh so does that means i should forward all my messages that i have responded?

thank you piston

[night cloak]

Hello

Can you help me ?

[wide dove]

@celest shadow

[night cloak]

My account got hacked , but I still have my email linked in to the game , but i can’t log in with email as they say that I reached to daily sending limit

[celest shadow]

Please refer to this response, @wide dove.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[crystal grove]

hello ..
I am emulator player i got banned and got this message
but all of my matches are in outmatching people

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crystal grove.

[wide dove]

I didn't find problem

@celest shadow I did it and didn't help he closed me ticket after it

What should I do now

[night cloak]

Hello! Will samsung galaxy a33/a53 devices get better graphic fps in future? I hope it gets good fps

[wide dove]

Yes

You can play game with 60 fps

With this device you say

[night cloak]

Hmm what i have high graphics

[wide dove]

What your device

[night cloak]

Samsung galaxy a33

[wide dove]

You can get high graphic and high fps

30 fps or 40 fps

You can get

[night cloak]

Its only 30fps i got lots of lags

[wide dove]

With a53 you can get 60 fps

[night cloak]

Ohh okay

[wide dove]

Don't set your graphic in high

Set it always in low

high graphic = more lag

[night cloak]

But low graphic = 20fps

[wide dove]

tf

[wide dove]

no

[wide dove]

Read #faq

[night cloak]

Okay

[queen laurel]

Hello where can I find the contact support for pubg mobile?

[feral forge]

Could you please provide a screenshot of your basic settings?

[grizzled coral]

Hello, My device have Snapdragon 870 and 120 Hz Display rate, why can't I play with 90 fps ?

I think that is not fair 😕

[quaint shore]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quaint shore. Remember to read through #faq before asking questions in the support channels.

[quaint shore]

for this

my accoufnt uban not open

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quaint shore.

[feral forge]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[safe tundra]

Hello Player,

Thank you for replying back to us.

In order to verify the ownership of the account, every requested detail in our earlier messages is necessary and valid to proceed further. Please provide us with the requested details to check and forward them to our concerned team.

We look forward to your reply.

does this means that i should forward from the very first message i answered with customer service?

[hoary solar]

how i can write to facebook?

[feral forge]

You can contact Facebook support at https://www.facebook.com/help for further assistance.

[feral forge]

You need to refer to their earlier message, and provide them all the necessary information that they have requested.

[queen laurel]

Number linked to my account maliciously

[storm flume]

Please contact the customer service for further assistance, @queen laurel. Refer to subpoint 5.4 in #faq for further information.

[flat meteor]

How do I redeem this blackpink crate

[feral forge]

You need 12 crystals.

[quick sentinel]

Can I buy uc with paysafe

?

[cyan citrus]

The only recommended methods to make purchases are through in-game and https://www.pubgmobile.com/pay, @quick sentinel. You may check the available payment methods there.

[elder surge]

Hii
My frnd went to India
He gave me id and pass

When I tried to login pubg it’s showing incorrect.
And when I try to reset its not sending verification code💀to mail
Wht should I do now?

Yo I need to get that black pink rewards💀 need help gooys😢

[cyan citrus]

Account sharing is against the terms of service of the game, @elder surge. You should refrain from using an account that is not yours.

[earnest zodiac]

i need emulator support

[cyan citrus]

We provide community support only for mobile platform, @earnest zodiac. For further assistance with GameLoop, please visit their website or Discord server: https://www.gameloop.com/.

[elder surge]

Ik Bro but it’s banned in India

So Wht should she do now
She really needs that black pink rewards😢
Dude help me 😢

[cyan citrus]

We unfortunately will not be able to help you with that any further, @elder surge.

[elder surge]

😢@

[storm flume]

Please do not use languages other than English, @jovial fox. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[jovial fox]

Hello dear, I own this account and someone hacked my account and linked it, and then linked it an email from the email and then a phone number and I am the owner of the account and I have a login, and also, I have a visa number to charge this account, please help me recover my account Thanks for your time

[storm flume]

Please contact the customer service for further assistance, @jovial fox. Refer to subpoint 5.4 in #faq for further information.

[elder surge]

😢

😂
Nvm

I forgot my password
I need to change it
But verification code is not sending
Wht should I do?

Brother I need to change my account passwords becuz I forgot

Wht happened to the server

No verification

💀

[cyan citrus]

Should you require further assistance, please feel free to reach out to the customer service in-game, @elder surge.

[elder surge]

😹 okayy

Thanks 🌝

[heady talon]

Heyo, how’s everyone doing? I just wanted to ask about the Material + Paint offer in the shop, it says weekly limit is 1, so I bought one yesterday (Thursday) but when will I be able to buy another one, Monday when the game refreshes and a new week starts or next Thursday after 7 days?

[jovial fox]

Hello dear, I own this account and someone hacked my account and linked it, and then linked it an email from the email and then a phone number and I am the owner of the account and I have a login, and also, I have a visa number to charge this account, please help me recover my account Thanks for your time

[storm flume]

Please contact the customer service for further assistance, @jovial fox. Refer to subpoint 5.4 in #faq for further information.

[chilly spade]

Thursday after 1 week you bought.

[heady talon]

Aight thx

[sonic viper]

Com to pv

[cyan citrus]

State your issue here, @sonic viper.

[sonic viper]

The account has been blocked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sonic viper.

[cunning crest]

@cyan citrus i have a problem in tdm , the player runs very slowly

[oblique kayak]

#pubg-mobile I cant download recourses and maps in pubg because of network error in gameloop

[cunning crest]

@feral forge

[chilly spade]

You may create a post in #996546243859853424 abiding the pinned instructions of the channel.

[molten hollow]

hello my accounts was banned in the middle of the game i didn’t do anything wrong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @molten hollow.

[storm flume]

Please do not use languages other than English, @desert shard. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fathom coyote]

Um, excuse me. I just wanted to inquire about this. I didn't use any third party entities though so why?

[storm flume]

Please do not use languages other than English, @glad torrent. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glad torrent]

hello pubg MOBILE! I'm a youtuber and I want to partner with you

but I have a number of problems in contacting you, please answer

[celest shadow]

You may refer to the roles section in #735483472432594994 for further information on how to apply for the content creation program.

[glad torrent]

tanks

I don't know who to write to 🥺

[feral forge]

Unfortunately, there is nothing much that we can do to assist you, you should contact the in-game customer service for further assistance instead.

[cyan ravine]

My account was banned - because of a friend, how do I get it back?
my id 5645768132

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cyan ravine.

[edgy pike]

hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @edgy pike. Remember to read through #faq before asking questions in the support channels.

[edgy pike]

As per today me and friends got banned without no reason there are total 6 ids can give us any explanation about his

[polar marsh]

Please refer to the private message from @polar marsh for further information, @edgy pike.

[harsh scaffold]

Is there any band for harassment

Harassment reports

[feral forge]

Feel free to report those players through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @harsh scaffold.

[harsh scaffold]

Ok thats fine i want to know whats the length of the band and what kind of punishment they will get

[buoyant panther]

My account got banned for no reason

[feral forge]

We do not have such information hence we are unable to answer you in this regard.

[buoyant panther]

bro plz help me unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant panther.

[queen laurel]

Where is the contact us? The bot isn't helpful at all, I need to talk a real person asap to help with my situation.

[cyan citrus]

What is your issue, @queen laurel?

[queen laurel]

My account was linked to an unknown phone number so it's asking for a verification everytime I try to login.
My account is linked to Twitter and Facebook, both are working but it keeps asking for a verification code of a phone number that I don't even have

I was trying to find the thing where I can send screen shots and proof of my issue but I can't even find it.
I'm so frustrated right now.

[cyan citrus]

There is an option available in the bot FAQ for account related issues, @queen laurel. You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative.

[blissful zealot]

I need to unlink my account from Twitter and Facebook because of their hacking, and the person who hacked them is trying to log in to my PUBG account. I contacted support and they told me to contact technical support in Discord. I need to unlink as soon as possible to avoid hacking the account

[cyan citrus]

As we only provide community support through this platform, we are unfortunately unable to help you with compromised accounts in any way, @blissful zealot. Please reach out to the customer service of your social media accounts and customer service in-game for further assistance.

[blissful zealot]

i want onley unlink facebook and twitter from my account . I contacted customer service in-game and they told me to contact technical support in Discord.

[cyan citrus]

Please share a screenshot of that response from the customer service, @blissful zealot.

[lilac knoll]

My account has been stolen by someone this id 51444645364 I could login from Facebook but I did not log in today I entered a new account

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @lilac knoll.

[wide dove]

After it's he closed me ticket

[queen laurel]

That still didn't help me.
bot still didn't give me any options to send screen shots.
Can you please send me a link to where I can speak with a real person ?

[cyan citrus]

Send another message and check again if you will have an option to attach files at bottom-left, @queen laurel. Please be advised that we are not affiliated with the customer service and there is nothing we can do to help you with compromised accounts through the community.

[lone arrow]

I need help, I got a new phone and I'm trying to play pubg but it keeps saying because it's a unrecognized device and secondary verification isn't on, that it's sending a verification code, but it doesn't say whether it's a phone number or email because when I check both, they aren't there. If I change the password however, or hit "obtain" if I want to log on with that method then it gives a parameter error. Customer Service doesn't have any sound solution either and I'm really all out of options.

[queen laurel]

Alright thanks for the help.

[cyan citrus]

Please try to change the verification method or use backup codes that you may have saved before. If the issue persists, please reach out to the customer service in-game for further assistance.

[cyan citrus]

You are welcome!

[cyan citrus]

The option to change region is not available for the accounts registered in European continent.

[deep quiver]

how can i fix it

[lone arrow]

I was never given verification codes even though the option to use them is available. I tried using customer service in-game multiple times this morning and they all eventually end the conversation and can't provide me any assistance even after I restarted both phones old and new, and cleared cache and reinstalled resources and updates.

[junior fern]

WHY ?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @junior fern.

[cyan citrus]

As we only provide community support through here, we are unfortunately not able to help you with such account related issues. You may try to contact the customer service again.

[cyan citrus]

What is your country and the device you are using?

[deep quiver]

Quendi

what mean device are you are using

[cyan citrus]

The device that you are using to play the game.

[deep quiver]

gameloop

reinstall ?

or restart pc

[cyan citrus]

We provide community support only for mobile platform, @deep quiver. You may try to reinstall the emulator or change your network. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[deep quiver]

ok are u man

or girl

i need till you

someting

@cyan citrus

👍

[unkempt sparrow]

@polar marsh!read that people have problem with your random bans and you cant help them only mute them and ban them from here. Were is them meaning of this support?

[cyan citrus]

Is your account suspended, @unkempt sparrow?

[unkempt sparrow]

YES

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unkempt sparrow.

[finite moat]

Hello.Why was my account blocked?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @finite moat.

[stable kraken]

emoulator support ?

[slow ruin]

Hi, is there a specific time for the Black Pink party, or can I join at any time?

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[tawdry grove]

Hi, just a general question. Will we be receiving BLACKPINK’s Ready For Love on streaming platforms like promises from PubG? Because the concert only showed a very small portion of the song.

[cyan citrus]

Please refer to this announcement for the schedule: #news message.

[slow ruin]

Oh it's 2:30 PM on my time

Thank you

[cyan citrus]

You are welcome, @slow ruin!

[wide dove]

It's available

[cyan citrus]

Why did you mention it then, @wide dove? What is your issue?

[wide dove]

Bro

[deep quiver]

the are said to me go to pubg support not here

gameloop supports only

no games

and u can help me why not

im ressting network

doesn't worked

and deleted gameloop

doesn't worked

@cyan citrus thx i fixed

[modern delta]

hi, it works on huawei, could you please advise me on redmi note 7 as well?

@cyan citrus

[old pewter]

can we connect our pubg mobile in game account to discord?

[cyan citrus]

You can try to follow the same procedure to perform a routine repair of the game from login menu and reset your device network settings through Settings > System > Reset options > Reset WiFi, mobile & Bluetooth. Restart your device and try again.

[cyan citrus]

The option to log in with Discord is only available if you download the game from the official website: https://www.pubgmobile.com.

[deft ibex]

Where can I file a report? There's this girl on facebook who's basically getting hundreds of views from stealing and using other's gameplay, and it seems like the viewers doesn't care about it because she's "hot" (not really)

<@&481161015728406538> Sorry for the ping

[fluid violet]

Skull

[white canopy]

open sesame missions , needs 800 something non elite rp mission points to complete 1 out of the 100 , is it every 800 points or is it once per week thingy?

[modern delta]

Hi, I tried looking for "system" in the settings but it didn't find anything..

[cyan citrus]

Scroll down to the bottom in your device settings or make a search, @modern delta.

[modern delta]

I don't have an option there

I tried to search but nothing

I don't know what to do next, we also searched on YouTube

[cyan citrus]

Do you have an option in the settings as ''Connection & sharing'', @modern delta?

[modern delta]

I will take a look

i have

I found

thanks i will try if it will work

I'll call

How did it end up

not working says: website not available

[cyan citrus]

Please share a screenshot, @modern delta.

[modern delta]

okay

I'm from Czech Republic. so I don't know if you will understand

[cyan citrus]

I can try to translate it, @modern delta.

Is it from the game, @modern delta?

[modern delta]

I don't know what you mean?

[cyan citrus]

Is that screenshot from inside the game, @modern delta?

[modern delta]

Yes

I logged in and this

[cyan citrus]

Do you have Twitter application installed, @modern delta?

[modern delta]

No

[cyan citrus]

Try to install the Twitter application from Google Play, log into the account using the application first and then try to log into the game again, @modern delta. If the issue still persists, please let me know.

[modern delta]

Okay, I'll try

thank you again for your willingness and help, have a good time Evza.

it works.

[cyan citrus]

Glad to hear that and you are welcome, @modern delta!

[night cloak]

sorry to bother but how long does it usually take for a hacked account claim to be successfully unlinked if all information is correct

[earnest pewter]

I 51222155690 I'm an ID user, I got banned on 15.02.2022, my account was stolen and I opened a 3rd party application, I request the maintenance to be opened as soon as possible, good work

[polar marsh]

Please refer to the private message from @polar marsh for further information, @earnest pewter.

[cyan citrus]

Around 15 days as mentioned in a response from the customer service if all the information you provided is accurate.

[night cloak]

and will i be informed if it’s unlinked ?

[cyan citrus]

Yes, @night cloak. You will informed by a customer service representative.

[night cloak]

okay thanks appreciate the help oh and one more thing can an account be banned from a normal player lets say a guy dont like me and he’s threatening to ban my account is such thing possible?

[cyan citrus]

As long as an account has been used for cheating activities, no matter who the person involved is (whether it is the owner or someone else), the account is bound to be terminated as per the terms of service of the game, @night cloak. As such, you should never your account with anyone or your login information. That also is against the terms of service.

[night cloak]

alright thanks again appreciate the help have a nice day @cyan citrus

[cyan citrus]

You are welcome, @night cloak! You too have a good day.

[proven wolf]

I got banned by mistake I didn't break the rules

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proven wolf.

[winter dawn]

Really what's happening at PMGL is embarrassing how many teams have merged and are playing for your team's admonition team that all seems to be on Live Stream with evidence .........
in PUBG MOBILE DUTCHLAND discord server

[keen spade]

I got banned by mistake I didn't break the rules ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen spade.

[latent dirge]

I have about catching up with my PUBG admins from the login made from the data related to the data related to my account and accessed from other people. Since I could not login without joining pubg support, please help

[opal anvil]

Hello there
I purchased 300 UC from my offer on the purchase page which said "get bonus up to 6000 UC" i got that one but my offer is not applied on it and its still there 🥲
I spent my money on that offer 🥲
Please help me with this bug

[storm flume]

Please contact the customer service for further assistance, @opal anvil. Refer to subpoint 5.4 in #faq for further information.

[muted leaf]

first of all, hello pubg mobile team, even though i don't use 3rd party software in metro royale, i got banned, i normally play from ipad, i get banned while playing from ipad, supply and demand that my ban be removed in I don't use anything similar to cheating, please I request that my ban be removed

[cinder trout]

match does not start in : europe server ranked solo TPP mode livik and erangel map , what should i do ? note : it was start in the last season C2S6

[buoyant surge]

Hello, my name is Ahmed Marafie, in the game 5267643191 My account in the game has been banned for a month (30) days, until the year 82/21/2022 My account has been banned for this period and I did not make a mistake, and I did not use any third-party software, or any unethical matter within the game, and I was banned by mistake and I hope to get my account back to work again.

[tall canyon]

What is that

At first it was saying that this feature is still under beta test and I have not been invited to test it out then now after a month I tried to join metro again it told me I am banned

[storm flume]

Please refer to this channel's pinned messages for further information, @tall canyon:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please refer to subpoint(s) 2.12 in #faq for further information, @buoyant surge.

[molten oracle]

I increased my TPP to 90 but it always go back to 80 in-game but remains 90 in settings. How to fix?

[cinder trout]

match does not start in : europe server ranked solo TPP mode livik and erangel map , what should i do ? note : it was start in the last season C2S6 ,I can not rank

[latent dirge]

I have about catching up with my PUBG admins from the login made from the data related to the data related to my account and accessed from other people. Since I could not login without joining pubg support, please help

[cinder trout]

please help me

[knotty basin]

What does it mean by this notice, is my account banned or they are checking my account.
Your account has been locked to investigate abnormal gameplay
patterns found from your account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @knotty basin.

[cinder trout]

please help me

[feral forge]

If your match by language option is enabled, you may try disabling it. Match making duration depends on how many players are currently matching/playing, perspective combination and timing in your selected server, if there are not enough players, your match making time will be longer than usual.

[muted leaf]

first of all, hello pubg mobile team, even though i don't use 3rd party software in metro royale, i got banned, i normally play from ipad, i get banned while playing from ipad, supply and demand that my ban be removed in I don't use anything similar to cheating, please I request that my ban be removed

Id 5516718663

Gmail: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @muted leaf.

[lethal escarp]

@lime juniperWhat are 3 party software

[tame dune]

Can someone please help me?

I’m facing a glitch in the ranking I should’ve gotten conquer today I’m in ace with 4202 points in duo for NA server but I’m not in the leader board for some reason

I got ace this morning and I was waiting for the time to reset so I can get my conquer but it didn’t let me get it pls help

[feral forge]

Top 500 players at the Ace tier or higher will be promoted to Conqueror at 00:20 UTC everyday.

[muted solstice]

Boa noite, fiz algumas compras dentro do pubg mobile e pelo midasbuy totalizando 720 uc porém foi creditado em minha conta o valor de 402 uc gostaria de saber o que houve e como faço para resgatar o restante

[storm flume]

Please do not use languages other than English, @muted solstice. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[muted solstice]

Good evening, I made some purchases within pubg mobile and through midasbuy totaling 720 uc, but the amount of 402 uc was credited to my account, I would like to know what happened and how do I redeem the rest

[steep pine]

@static sleet the virtual black pink event did not unlock the showing timer 7 hours to unlock

[feral forge]

That means it will unlock 7 hours later, it is different for every region.

[steep pine]

@feral forge ohh thanks

[tame crag]

anyone help me!!

yesterdat i tried to play bgmi on emulator...and i got banned for 2 months

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tame crag.

[night cloak]

My account got hacked .Is there any live customer support for pubg that I can talk with and describe the problem ? Because customer service in the game is not helping

[feral forge]

Only the in-game customer service can assist players with account related issues.

[night cloak]

But it is not helping at all. There is no even an email that I can contact with ?

[feral forge]

No one else but only the in-game customer can assist players with account related issues.

[lusty ridge]

Hello my account got banned in C1S2 without any reason is it possible to unban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lusty ridge.

[blissful ether]

Hi, my game keeps compiling atleast once everyday since 2.1, is this normal? or should i reinstall the game?

[deep kindle]



Hello sir I'm still using same issue I'm unable to login my account because hacker linked his social media and removed my all acces what should I do?

I was sent to you all the important information previous but you still not help me please do something to get my account back sir.

Thanks

[balmy wolf]

It's normal.

[balmy wolf]

Refer to the in-game customer support for account related issues.

[deep kindle]

It's not working there i try to much

I can't get answers

[meager pumice]

Need wait they have much request per day

[tame dune]

Yes I was in top 500 before the time reset but I still didn’t get conquer is there any way to fix this?

[feral forge]

Please check again at the upcoming promote time, if the issue persists please let us know.

[rugged mason]

hello, does anyone know why my clan level does not increase anymore

[tame dune]

Ok

[prime depot]

@feral forge it didn't work, I am confused

[feral forge]

What do you mean by it did not work?

[prime depot]

The transaction id and date has septate screenshots

[feral forge]

And what did the in-game customer service respond?

[prime depot]

Lemme send screen shot if he hasn't reset

Brb

But I've already done this earlier and didn't work

[feral forge]

How many purchase receipt did you send to them?

[cobalt compass]

Hello there issue in new bakg BLACK PINK .. All skin same dance.cowboy .

[prime depot]

2 at first and yesterday I did 4 for id and transaction for each receipt

I haven't responded

[feral forge]

4 screenshots in total of 2 purchase receipt?

[prime depot]

Yes of transaction id and the date of purchase

[feral forge]

Could you please elaborate?

[prime depot]

Also tried just transaction id only and was "in-valid"

[feral forge]

Could you please provide a screenshot of their response?

[prime depot]

Don't think it'll be there bc it reset the first time after a day

[storm flume]

Please do not use languages other than English, @subtle oar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dry sleet]

Hi

[feral forge]

You mean the previous conversation was closed?

[prime depot]

Yeah

[feral forge]

So after that you have sent them all the necessary information that they have requested, they did not respond to you and closed the conversation?

[prime depot]

Wait nvm found what it says

[thorn garnet]

where is my bag?

[feral forge]

You will have to provide all the necessary requested information in order for them to proceed with your request.

[thorn garnet]

then where is my helmet

[prime depot]

I have tried and says it invalid so not sure what to do and now I'm here

[feral forge]

Could you please provide a screenshot from the earlier message of what information they are requesting you to provide?

[feral forge]

How long have you been facing this issue? Have you tried to unequip and equip it again?

[prime depot]

Also had that in lobby

[sand coral]

@prime depot

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sand coral. Remember to read through #faq before asking questions in the support channels.

[prime depot]

Why u @ me ? 💀

[sand coral]

Idk

Thought you were like staff

Mb

[leaden whale]

Hi can you help me restore account it was hacked i remember when when it was registered

[prime depot]

All good 👍🏼

[sand coral]

This guy is supposed to be a tournament organizer

?

For a pubg event

Me and my friend were signing up

And I was told he needed to check my account for it to be registered

I had 2nd verification on

And out of nowhere someone loggs in

I don't know how, but he has my Twitter and

I can't login through my number

[leaden whale]

@feral forge

[sand coral]

I know he's not lying because he somehow already logged in

The only link I have access to is Facebook

He changed all my info so that I can't even login with the right emails and passwords

I spent thousands on this game and I really don't want to lose my account

This is his phone number

If it helps

This was the event

[valid galleon]

Hi

Hello, PUBG Mobile Support Team, my account has been banned for 10 years by mistake (563100520) and I know very well the terms of use and the rules of play. I have paid a lot of money on my account. I like you a lot and am addicted to your wonderful, beautiful game and the beautiful updates. I hope that my account will be restored and I will play again. Thank you very much. I eagerly await your response. Greetings to you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @valid galleon.

[plucky coral]

Hello, where can I find the people responsible for the ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plucky coral.

[storm flume]

Please contact the customer service for further assistance, @leaden whale. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Please be advised that every account is personal to the respective account holder and is prohibited from gifting, lending, trading, or otherwise permitting any other person to access or use other's account as that is against PUBG MOBILE's terms of service. If a person use any kind of excuse to ask for your login credentials, he is most likely a scammer.

For now, I suggest you to contact the respective social media support in question to recover your compromised login methods.

[sand coral]

But that's the thing

I never gave out my info

All I did was try to sign up for one of pubgm events

And this "organizer" somehow got access to my account

I asked him how and he said it was his job

[feral forge]

Did the customer service ask for your account registration date and your numeric user identification?

[prime depot]

Yes

[feral forge]

Could you please elaborate with your issue, @sand coral?

[prime depot]

At first I did but I gave

[sand coral]

This person has somehow gotten into my Twitter changed the info for it, and has locked me out of my phone number login from in game

I changed the password for number login and the password still does not work

I don't know how he's doing this but if I don't give him $250 he's threatening to permanently ban my account

[celest shadow]

Feel free to create a post in #996458713126797405 to share your concern.

[feral forge]

When you sign up for the event, did you provide any other information such as your login info?

[sand coral]

Just my Twitter

Do you recognize the event?

But that still doesn't explain how my number is not working

[cobalt compass]

Just more from this dance . 🤯 Please fix it ...

[sand coral]

@feral forge

This makes no sense

So one of the organizers is using my info against me?

[celest shadow]

This is not an official event or tournament by us. If the website asks you to log in or enter your e-mail address and password, then it is a phishing site.

Please remember that you should never give anyone your login credentials. We will never ask for your password, refer to #735483472432594994 for further information.

[sand coral]

Holy...

That makes more sense

[feral forge]

You should be able to, if you can at least complete all the RP, daily and weekly missions.

[sand coral]

Well I didn't know it was fake at first

[cobalt compass]

I can't type there cus my phon Android u can set this issue there ?

[sand coral]

So what will happen if my account gets banned?

[feral forge]

And did they say anything about your registration date that you have provided? For safely reason, they will not tell which of the provided information is wrong or missing, so I suggest you to check again of all the information that you have sent, and you can send them again all the correct information. Because the in-game customer service will only proceed with your request if you fulfill all their requirement, and that there is nothing much that we can do to assist you here on Discord.

[cobalt compass]

@lime juniper

[celest shadow]

Can you see #1000355952823894087?

[celest shadow]

You may contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[balmy wolf]

It is only 2 weeks limit, when your week 3 will unlock the limit will be increase.

[cobalt compass]

Yes Thank you 💟 i

[prime depot]

@feral forge so I have to type or get into another convenient?

[feral forge]

Send them again all of the information that they have requested, make sure to cross check all the every information that you provide are correct.

[prime depot]

If I did registeration date could I do the time I linked instead?

Or would they not know?

[feral forge]

They need you to provide your account creation date in order to verify the account owner ship is yours. Since only the owner of the account would know such information.

[prime depot]

Well not sure how to tell

I just went to achievements and looked at first mission bc I registered like in s2

But idk date

[feral forge]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements. (This method only works when you have linked a login method to your game account on the very first day you created your game account)

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Appstore or Google Play Store.

[prime depot]

Hmm ok I'll try 3rd rq

Where do I go?

[feral forge]

Are you using an iOS or Android device?

[prime depot]

Android

[feral forge]

You may refer to these instructions:

Device Settings > Google > Manage your Google Account > Data and Privacy > History Settings > My Activity > Select "Filter by date and product" (refer to screenshot) > Select Google Play Games or Google Play Store > Search for PUBG MOBILE and scroll down to the earliest result.

[frail knoll]

Hello. Can anyone help with why I can't increase Graphics Quality beyond HD in the game on a Galaxy S22 Ultra?

[prime depot]

Do I send screen shot of date or do I need to type or new conversation

[feral forge]

Type the date in the chat. (DD/MM/YY)

[prime depot]

Ok

[next heath]

hello ive alot of delay enemy killed me before i see them and my ping 30 ms with 90 fps stable and ive high pc with 0% packet loss hows that ??

[lethal lichen]

nadia

help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lethal lichen. Remember to read through #faq before asking questions in the support channels.

[lethal lichen]

I was banned in metro royale for illicit third party transactions

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @lethal lichen.

[red ingot]

Hello, I am a person who plays on the top of duo, and my points are like 80 points on the server, and with that it says that my rating is 1% on the server, so I want to know what this problem is and I want to solve it and this is my account id : 5360286314

[safe tundra]

hello admin, i top up 2000 uc in third party app (itemku)
if some day my account got hacked, can i use the transaction proof from the 3rd party app?

[celest shadow]

You may create a new post in #996546243859853424 in compliance with the channel guidelines.

[celest shadow]

You may create a new post in #996546243859853424 in compliance with the channel guidelines.

[storm flume]

Please contact the customer service for further assistance, @red ingot. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

We only recommend purchasing UC in-game or via https://pubgmobile.com/pay. Regarding the receipts, you should contact the customer service for further clarification.

[gaunt nacelle]

When pubg mobile lite release on India?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @gaunt nacelle.

[hard plank]

Can I set an appeal for my banned account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hard plank.

[coarse locust]

This is a pmgc offer. I was Qasim one month ago, in January, a thousand dollars from this offer, and to the end, I have not received anything on the mail. I can't find anyone to help me myself. I hope someone can help me.

[storm flume]

Please contact the customer service for further assistance, @coarse locust. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @sterile meteor. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sterile meteor]

what about finding matches in the game? from 1 person does not find matches at all, from 3 persons in solo and one against a duo also does not look for matches. Finds matches from only 3 persons in squads. What kind of jokes are these?

[young plinth]

Bro

pubg

I was attempting to go up the sky with my friend to the sky pyramid

3 of them

Only I fell and died from fall damage

Why

[loud swallow]

how much approval could take on EAGLE system?

anyone? please?

any info how much an approval could take?

[vagrant tulip]

@celest shadow

[storm flume]

Please contact the customer service for further assistance, @wise oasis. Refer to subpoint 5.4 in #faq for further information.

[loud swallow]

can you help me too now? 😄

[vagrant tulip]

There is no eta for that just wait

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @young plinth. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[topaz cypress]

Is the promotion of the lions of Mesopotamia available to Arab countries only, or is it to Iraq only?

[short igloo]

So DP28 spawns in Miramar as well now??

[cyan citrus]

From where did you take this screenshot?

[topaz cypress]

From inside the event inside the game PUBG Mobile

[cyan citrus]

It seems like a regional event, @topaz cypress. For any questions regarding regional events, you may refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[topaz cypress]

ok bro thanks 💜

[cyan citrus]

You are welcome!

[flat meteor]

My clan leader is offline since season c1s1. Can the leadership be transferred to someone else?

[tribal wolf]

When will Realme 8 5G get 60 fps support? I run the game on 40 fps which is really bad

Plus i wanna get to crown on this season atleast

[stone hearth]

Still having corrupted resource will they fix it soon I still have to redownload stuff every time I log in just to play

[pseudo copper]

No, not possible dude!

[bronze idol]

Does this pack comeback every week?

[shadow kernel]

Can my data from game center be transfered to google play account?

I don't think it is possible but may u have your opnion

[west pivot]

Yes, you can buy the materials pack every week for 568uc.

Check you in-game audio settings
You might've turned off (untick) the music option

[steel sand]

Does anyone know how to join the main PUBG server?

It keeps saying "unable to accept invite"

[still sparrow]

how to fix it?

[west pivot]

This thing still shows up even after equipping night vision goggles?

[still sparrow]

yes

[west pivot]

This is a night vision scope not goggles.
You can try equipping the night vision goggles and see if the issue is being fixed or not.
Most probably it should be fixed.

[still sparrow]

okay

[steel sand]

Can someone asnwer mine?

[west pivot]

For better assistance you may wait until a moderator arrives

[azure skiff]

Hlo

[onyx lion]

can someone help me

my aim has like a delay

when i move my mouse

it moves slowly

anyone knows why

[azure skiff]

Hey, can anybody tell me when I start a match & after 5 sec why my screen got color black and white?? Pls!

[bronze idol]

Wow, dunno how I’ve never seen that lol. Thanks.

[azure skiff]

@celest shadow ?

[storm flume]

Please contact Discord at https://dis.gd/contact for this matter, @steel sand.

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[onyx lion]

okay thanks sir

so there is no discord for emulator support?

[stone hearth]

@celest shadow thank you wasn't sure where to send them

[celest shadow]

Please try repairing your game.

[stone hearth]

@onyx lion good luck on getting your emulator fixed

[onyx lion]

thanks sir

[slender marsh]

Cycle memories collecting scarab charm and visiting desert merchant mission doesnt work

The other 6 mission are working

[cyan citrus]

Do you happen to have a video recording of completing the mission, @slender marsh?

[slender marsh]

No but i can make screenshots, i mean its only picking up an item and buying anything from the shop

[vast epoch]

I can't login to my account #questions

[balmy wolf]

Can you elaborate?

[cyan citrus]

The mission worked normally for me. Please perform a routine repair of the game from login menu and try again. If the issue persists, please make video recording of completing the mission and include the mission when it stays uncompleted.

[left canyon]

where is new xsuit

[cyan citrus]

The is no X-Suit available at the moment, @left canyon. Please keep an eye on #news for future announcements.

[vast solar]

nothing is helping me

[left canyon]

tnx

[vast solar]

and my wifi is so good

[half turtle]

How to link number if you on uk region

[left canyon]

restart phone

[cyan citrus]

For how long have you bee facing this issue? What is your country and the device you are using?

[vast solar]

ipad ,albania about 2hours same problem

[cyan citrus]

You can link a phone number to your account through the basic settings of the game. If there is no option to link a phone number, it may not be available for your account. For further assistance with this, you may reach out to the customer service in-game.

[half turtle]

How can i change uk region if don't show

[fluid grail]

hello
why my bonus challeng is not available in uae and israel ?

[slender marsh]

Didnt count again @cyan citrus

[swift ocean]

pls i need help

[cyan citrus]

To start with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings. Restart your device and try to open the game again.

[fluid grail]

pls help me! 😦

[vast solar]

i did routine ,i reinstalled the game , restarted my router ,my ipad i did network setting from setting general nothing is working

[vast solar]

@cyan citrus

[cyan citrus]

Please perform a routine repair of the game and try again.

[cyan citrus]

It is not available for everyone yet.

[cyan citrus]

Hello! How may we help you?

[unreal dagger]

Hi i have 2 accounts on pubg 1 on fb 1 on googleplay i want to delete my Googleplay account i cannot find any opitions in settings please guide

[fluid grail]

Oh thank you... why?

[cyan citrus]

What is the login method you are using?

[swift ocean]

Thanks for your reply first

[unreal dagger]

Now im using my Facebook one i want to link it with my Google also

[half turtle]

How i can link number on uk region if not show

[fluid grail]

i have a qustion
what is region is best?

[cyan citrus]

You cannot delete an account unless there is an option available to delete your account in the basic settings of the game. You may unlink the login method instead.

[unreal dagger]

Theres no opition to unlink also

[cyan citrus]

No further information regarding this. Should you require further assistance, please reach out to the customer service in-game.

[swift ocean]

My account has been banned for 7 days and the reason is playing with cheaters and I didn't know because I'm playing random and I didn't use any cheat programs

[polar marsh]

Please refer to the private message from @polar marsh for further information, @swift ocean.

[cyan citrus]

The option to change region is not available for the accounts registered in European continent.

[cyan citrus]

If you want to unlink a login method, you will first need to meet these requirements:

[unreal dagger]

Thanks

[cyan citrus]

You are welcome!

[fluid grail]

@cyan citrus

[cyan citrus]

What do you mean by that, @fluid grail? Also, you cannot change your region to somewhere where you're not physically located.

[fluid grail]

Oh Ok

[half turtle]

How i can link number on uk region if not show

[cyan citrus]

Refer to my this response, @half turtle.

[half turtle]

I don't see thanks

[cyan citrus]

No worries. You are welcome.

[night cloak]

Where’s the emote from the blackpink outfits?

I got the outfit but I didn’t get the special emote?

[iron zodiac]

How i can enjoy this game? @cyan citrus

[iron zodiac]

Device didn't heat up and didn't hot just look at this lag how i can just walk and how can fighting with enemies @cyan citrus

[ruby apex]

The new design of pharaoh is ugly. We are used to pharaoh being gold. I highly recommend that u change the design

Cuz its dumb that lvl 6 is way better than lvl 7

[dense forge]

Hi, what time does the day "reset" in SAST time?

[blissful mist]

Hello

Anyone there

From officials??

@cyan citrus

[night cloak]

How am I watching myself?

[cyan citrus]

Hello! How may we help you?

[blissful mist]

I want to change my region

But it's not working

[cyan citrus]

Could you please elaborate?

[blissful mist]

I mean the option is just not showing up

[dense forge]

Each day at like 2am or something the day resets, so the people get conquerer, what time is that?

I wanna know how much time we have before the day resets

[blissful mist]

Like they say that when u create new account with. Europe region u can't change it later

I didn't knew it back then

So I'm kind of stuck

And it sucks

[cyan citrus]

Every day around 00:20 UTC. If you're asking about South African Standard Time, it is 2 hours ahead of UTC.

[blissful mist]

Can't enjoy any event

In my country

@cyan citrus

[dense forge]

So 2am?

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent.

[cyan citrus]

2:20 AM according to South African Standard Time.

[dense forge]

Oki

[blissful mist]

@cyan citrus @cyan citrus

Help me please

[blissful mist]

@cyan citrus

[cyan citrus]

Did you try to follow the steps I mentioned before?

[cyan citrus]

I have answered you here, @blissful mist.

[blissful mist]

Exactly but i want to change it

Isn't it possible

Some of my friends have done it

By talking to the pubg team

[cyan citrus]

It is not possible, @blissful mist. That is the reason the option is not available for you.

[blissful mist]

It sucks fr

Planning to leave the game

Fr

Coz of this nonsense

[cyan citrus]

Please share a screenshot of the outfit you're referring to.

[low thunder]

Hey so I logged in today to find out that my Server has been changed to Europe Server
Is there a way change without 60days wait time?

[cyan citrus]

Sadly, no, @low thunder. You will need to wait for the cool-down to be over to change your server again.

[low thunder]

Oh my god im quiting this game 💀
This is not the first time i find my server changed for no reason

Pubg really need to fix there game
And remove their server lock

[storm flume]

Please do not use languages other than English, @rocky gorge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[low thunder]

Tell me bruh if im locked on this server and my ping is constantly like 400Ms to 677MS what am i supposed to do cause i cant even get one kill with this high ping

[cyan citrus]

You will still need to wait for the cool-down to be over, @low thunder. There is unfortunately nothing else that can be done in this regard. Alternatively, you can try to play with your friends with desired server and switch the leader to them.

[scarlet star]

Hello
I have a problem with my account. when i buy UC Discount will be applied UC which I have purchased. Please help me solve my problem 😔

[night cloak]

This one

I have these 2 outfits but I don’t have the exclusive emotes that comes with them? @celest shadow

[molten oracle]

Please
I set my TPP to 90 but always goes back to 80 and I can't reduce scope 6
Help!!!
I reinstalled and made routine repair still the same thing

[quasi anchor]

@celest shadow @cyan citrus I need a help

I can’t see my backpack in tdm match what’s is that glitch how can I fix it?

Can someone help me

@static sleet

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @quasi anchor. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[quasi anchor]

Ok thank you 🙏

[chilly spade]

Can you send a video here?

[strong vault]

Hello, my account have 2 links. Facebook and twiter. I just made twiter account and I want unlink facebook but game says that I cant unlink. So please what should I do to unlink facebook? Do I need to be logged via twiter for 30 days or I need to be logged via facebook for 30 days to be able to unlink facebook?

[chilly spade]

Can you elaborate please?

[chilly spade]

Link your twitter to your game and unlink your facebook from the facebook app.

[strong vault]

How to do that

[chilly spade]

Open facebook app -----> tap on the 3 bars at the top right corner -----> scroll down -----> tap on settings and privacy-----> tap on settings --------> tap on apps and games in the permission categoryand unlink the game.

[cyan citrus]

Could you please share a screenshot of the issue you're facing when trying to remove your Facebook account through the settings of the game?

[unreal hull]

Hello, I'm trying to complete the cycle memory for C2S7 to get the title 'Ruins explorer' but I'm unable to complete 2 missions which I've sent you a screenshot of. The first one is to find and pick the sacrab charm, and the second one is to purchase anything from the desert merchant shop. No matter how many times I've tried to complete the mission but it still wouldn't count. I've tried everything, I've repaired the game, even reinstalled it but still it won't resolve the issue. I'm still not able to complete these two missions.

[cyan citrus]

The missions worked normally for me, @unreal hull. Please perform a routine repair of the game from login menu and try again. If the issue persists, please make a video recording of completing the mission and share it hare.

[strong vault]

I am logged via twiterr and when I want unlink facebook I get this message

[cyan citrus]

Tap on Continue and you will be able to remove the account if you meet all the requirements, @strong vault. The process will take 7 days and you should not log in with Facebook during that period.

[strong vault]

I press continue and it says "You are not logged in with this metod enough"

So I need help about this

Do I need to be logged via Twiter or Facebook for 30 days

As it says on picture

[cyan citrus]

Then you do not meet all the requirements, @strong vault. Either point 3 or 4.

[strong vault]

Point 3

But you not helping me Quendi

Im asking a question

So I need to be logged in via facebook for 30 days to be able to unlink him?

@cyan citrus

Help pls

[cyan citrus]

Can you share a screenshot of the exact error message you are facing when trying to remove your account, @strong vault?

[strong vault]

1 min

[flat meteor]

My clan leader is offline since season c1s1. Can the leadership be transferred to someone else? @cyan citrus

[strong vault]

Check that row on the top

[cyan citrus]

Please refer to the 4th requirement, @strong vault.

[strong vault]

I dont get it

[cyan citrus]

You must have logged into the account on the same device in the same region for at least 15 of the last 30 days, @strong vault. You do not fulfill that requirement.

[strong vault]

And look when I want to unlink facebook what is written

[cyan citrus]

You should have Facebook account linked for at least 21 days, @strong vault.

[strong vault]

So I have to be logged in game via facebook for 21 days to be able to unlink him?

[night cloak]

My account has been banned and the duration of the ban has not been shown to me, and the reason has not been shown to me either. What is the solution?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

Correct.

[strong vault]

Thanks mate

[cyan citrus]

You are welcome!

[night cloak]

Yo when am I getting the emote for the outfits? @cyan citrus

[cyan citrus]

Please make a video recording of the outfit in your inventory and also include the available emotes, @night cloak.

[ruby apex]

32k uc got the head 13 times and the set not even a single time all with time

What a bunch of scammers. Its not even legendary and the ratio between the head and the set should be the same since they both are legendary

This is a scam.

[night cloak]

Fr?

[topaz harbor]

Yes.

[night cloak]

Ohhh damn wtf it just popped up

thx

[unreal hull]

Hello the blackpink dresses in the BP shop doesn't have a time stamp, so are they gonna stay there even after the collaboration ends at 31 ?

[night cloak]

Umm help?

<@&481161015728406538>

[feral forge]

How long have you been facing this issue? And where do you reside?

Also, please remember to only use the moderator role mention when there is a server-related emergency.

[night cloak]

Today

[night cloak]

Just reinstalled it cause I couldn’t download nothing

[feral forge]

And where do you reside, @night cloak?

[feral forge]

We have no information in this regard, hence we are unable to answer you.

[dense dove]

Does anyone know why they banned you account for 10 years even u havent use any cheats

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense dove.

[night cloak]

Am I gonna get helped?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I can’t login in into my account

[feral forge]

Where do you reside?

[night cloak]

Usa

[night cloak]

Usa

[feral forge]

Have you tried to restart your device as said in the notice?

[night cloak]

Did all that even reinstall twice

[feral forge]

Please also try to perform a routine repair from the login menu of the game and clear some game caches and see if that helps?

[night cloak]

Did all that

[night cloak]

Didn’t work

[feral forge]

A possible solution is to change your DNS settings. Please refer to subpoint 4.3 in #faq for further information. And if the issue persists, you may need to contact the in-game customer service for further assistance in this regard.

[elfin linden]

Hello, can I know the date of the pmco tournament and how to get information about the tournament. Thank you

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you may use the Discord server of PUBG MOBILE Esports: https://discord.gg/esportspubgm, @elfin linden.

[raw patrol]

Good morning, can i ask questions about pubgm emulator here?

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @raw patrol.

https://www.gameloop.com/.

[raw patrol]

oh okay tysm

[cyan citrus]

You are welcome!

[elfin linden]

Hello, can I know the date of the pmco tournament and how to get information about the tournament. Thank you

[cyan citrus]

Please refer to my this response, @elfin linden.

[dull ridge]

plz help me my account ban 10 year

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dull ridge.

[night cloak]

Figured it out myself

[brave seal]

I was banned for nothing
I played 10 matches I died 8 times almost instantly made 0 kills
Then in the last two games made 10 and 8 kills but still died in the last zone
And when I got back to lobby i was banned ( the game says that I used auto aim ) but i never used anytipe of cheat not even a gfx tool
I play 90 fps and that's all
I even invested money to my account and they thank me with this,,, shame to you pubg

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brave seal.

[buoyant surge]

Hello My name is (Ahmed) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (5267643191)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant surge.

[fleet wigeon]

Anyone Knows what will we get as a birthday Present 🎁 in Pubg Mobile (after we set our DOB)?

[outer hamlet]

I have suggestion......make unisex outfits like the "dawn Walker Set" where it doesn't matter what your charters is changes. also have his and her outfits as well

[feral forge]

Feel free to use #996458713126797405 to provide your feedback and suggestions regarding PUBG MOBILE.

[tame dune]

It didn’t give me conquer again

I’m under top 500 but it still doesn’t let me get conquer

[feral forge]

Feel free to submit it in #996546243859853424 in compliance with the channel pinned instructions.

[cedar cedar]

am i allowed to trade gifts for metro royal stuff

[feral forge]

Item trading in any form is strictly prohibited in Metro Royale mode.

[cedar cedar]

ok thank you

[cobalt tangle]

I waited to buy material last 7days, finally today is the to buy next material but while i try to buy it does not get my material and also didnot deduct uc .. but in material crate it says SOLD OUT, due to this glich i missed to buy material this week so please fix it on my id.

😫

[storm flume]

Please contact the customer service for further assistance, @cobalt tangle. Refer to subpoint 5.4 in #faq for further information.

[proper garnet]

Hey there, i hit conquer this season in krgp server,now if i change my server middle East will i get my conquer rewards next season ie name tag etc

[winged mantle]

My Friend has been facing a problem he cant download any resources nor download any maps its giving him 0kbps speed.. any fix?

[crystal pulsar]

When will pubg release African server ?

Eu players are coming to play in african teams and that puts others at a very unfair disadvantage

[simple tundra]

ID -542660905

Forzen for 2 month n bluestack is up to date

@proper garnet

[ornate estuary]

It says my region is Europe and in united kindom but I live in North America USA pubg is kinda buggin

[tidal adder]

Hi There,

I have so many glitch lately in PUBG, reinstalled almost 100 times but nothing changes, please suggest where should I post my issue as PUBG customer services buttons does not seems to very helpful.

I guess that is bot reply or someone who literally don’t care 😂😂😂

Please help

[celest shadow]

Yes.

[celest shadow]

Please use a different Internet connection or change your DNS settings.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @simple tundra.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @tidal adder. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[tidal adder]

I want feedback from human to be truthful

[ivory stump]

@celest shadow the blackpink new record challenge is already at 8million+ but I still can't collect the 5 million AG prize

[steady vine]

Does anyone know if griefers can be reported using the link in the faq section of this Discord? Or is it strictly cheating only?

[grizzled coyote]

Hello. Please tell me when pubg mobile will be optimized for Samsung S22 series with Exynos chipset on extreme settings?

[celest shadow]

You should be able to collect it now.

[ivory stump]

mk thx

[celest shadow]

You may report griefers through the in-game report feature.

[celest shadow]

Feel free to create a new post in #996458713126797405 regarding this in compliance with the channel guidelines.

[ivory stump]

@celest shadow I still see this tho

[celest shadow]

Please try restarting your game.

[ivory stump]

still doesnt work :/

[low thunder]

Can i use a vpn for pubg to lower ping?

[steady vine]

What if the person was being toxic through voice chat? I reported them through in-game and they weren’t penalized in any way

[low thunder]

@celest shadow

[celest shadow]

Your account may be suspended as a result of using a VPN. Therefore, we do not recommend using it.

[celest shadow]

If they were abusing you through voice chat, you can report this behaviour as well. If a violation is found, they will be temporarily restricted from using the in-game voice chat. We kindly ask for your patience while your reports are being reviewed.

[night cloak]

hello i cannot view the full rules for the ptopia design contest. it shows a black screen only when i click the link on both of the devices i have. is it possible for you to share them here?

[low thunder]

Ive gotten a message from tencent support team but they asking for my password is this fake?

[celest shadow]

Yes, this is a scammer. We will never ask for your password. Please refer to #735483472432594994 for further information.

[low thunder]

Alright thanx

[celest shadow]

Which design contest are you referring to?

[spice forge]

Me i was ranking for conquer this season and my friends was shifting in the account to get it fast and all are iphones-ipads and we are all def. clean and got banned for no reason so i need support to know what to do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spice forge.

[night cloak]

vehicle skin

[celest shadow]

https://www.pubgmobile.com/en/event/VEHICLE_FINISH_DESIGN_CONTEST/Contest_Rules.html

[night cloak]

thanks a lot

[iron zodiac]

Yup

I can't record really in pubg it will so much lag

[strong trench]

So if u keep on switch my device form iPad to iphone I get ban? @celest shadow pls reply

[safe knot]

Hey, So my pubg account was hacked but I managed to get it back but the hacker changed my region to USA. And I don't live remotely close to the US. I really want to change my region back to where I live which is Egypt. Please assist. Thanks

[celest shadow]

No.

[celest shadow]

You can change your country or region after the cooldown period.

[tribal wolf]

When will realme 8 5G have the extreme setting? I always play pubg in 40 fps which affects my gameplay

[slender marsh]

Rapaired - didnt work. Deleted all files and installed again from appstore - still doesnt work

[honest shuttle]

Hello

@cyan citrus

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @honest shuttle. Remember to read through #faq before asking questions in the support channels.

[honest shuttle]

I bought a new phone

And

I tried to install pubg

Im stuck at this

[safe knot]

yes I understand that but the cool down period is 180 days. And it's unfair that I'm missing out on events in my region due to reasons beyond my control.

[shadow kernel]

If I were to make a video on yt on pubg what content am I not allowed to show?

[feral forge]

As long as you abide by PUBG MOBILE's terms of service (https://www.pubgmobile.com/terms.html), there should be nothing you should be worried about.

[storm flume]

Please do not use languages other than English, @copper turret. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[shadow kernel]

Ok, thanks for info I shall check it out when I can

[muted coral]

Hello

My game resources issue

Download error

[low thunder]

Is there a way to contact in game support
Cause this ingame bot is useless
I keep getting loading error on South America Server so im trying to go back to Europe

[rigid mason]

Does anyone know how to fix this 🥺

[tribal wolf]

Please moderators respond

[golden gull]

why my acont has band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @golden gull.

[analog grail]

😫

[golden fossil]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @golden fossil. Remember to read through #faq before asking questions in the support channels.

[golden fossil]

How to fix this?

[prime depot]

Need help

[soft ravine]

That’s means another account is currently linked to that twitter account

[golden fossil]

How to fix?

I don’t remember linking any account to twitter but this time

[simple blaze]

Hello
Someone sent my partner 400 uc and pubg started deducting uc from her account.
And just because she signed in to my pubg account from her own device, now pubg deducting uc from my account also

I just charged 2 X 8K UC and all i got in my account is 7K

Its says 1365 uc but i charged 16K uc and all i got is 7K
Mean 9K uc is been deducted from my account

I personaly do my every single purchase from midasbuy or directly from pubg
I dont have any purchase trough any unofficial channels

So i have no idea what the problem or deal here

[night cloak]

i someone send me 400 uc from midasbuy and pubg keep deducting me and i cant use my uc or charge anymore please help me i want to buy uc

[halcyon palm]

Hello @celest shadow I contacted you 1 year ago I explained the problem with the turkey server, maybe you don't remember, i have messages, it's been a year, the problem is not solved @fickle charm this person contacted you and did not solve the problem, even the turkey server insulted me. I need your help

Please

[cyan citrus]

If you have made illegal or unofficial purchases in the past, the UC will be deducted until the total amount has been recovered. For further assistance with this, you may contact the customer service in-game, @night cloak and @simple blaze.

[cyan citrus]

It means that this Twitter account has already been linked with a different PUBG MOBILE account. You will first need to remove your twitter account from other PUBG MOBILE account, and then you can link it to a different account. Please be advised that even if you used the account just to log in to the game and did not even finish creating a game character, it will still be linked to that PUBG MOBILE account.

[night cloak]

@cyan citrus i didn’t made any illegal purchase
just midasbuy

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

@storm flume where should i contact the customer service?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @night cloak.

[night cloak]

@storm flume i already sent an email in-game

but no answer

please help me i just want to purchase uc from midasbuy but i afraid because it keeps deducting

[cyan citrus]

A delayed response from customer service can be expected as they receive an enormous number of requests every day, @night cloak. Kindly wait until they get back to you. We unfortunately will not be able to help you with that any further through the community.

[night cloak]

they charge my account for 400 uc but it keeps deducting for 1000 or more

@cyan citrus how long should i wait?
one year?

[cyan citrus]

We cannot predict a reasonable time span as we are not affiliated with the customer service, @night cloak. Please wait patiently. They will get back to you soon.

[night cloak]

i don’t want my uc back i just want to make sure that they don’t deduct anymore

@cyan citrus i want to get new items but i cant

it may take too long

[cyan citrus]

Contact the customer service, @night cloak. We will not be able to help you with that any further through the community and we are not affiliated with the customer service. Please avoid being persistent after you have been answered.

[night cloak]

@cyan citrus can i contact with customer service in discord?

[cyan citrus]

No. As mentioned previously, we only provide community support through this platform and we are not affiliated with the customer service.

[night cloak]

@cyan citrus how long you think it takes to answer?

just a guess

[cyan citrus]

I have answered you already, @night cloak. Please avoid being persistent.

[cyan citrus]

How may we help you, @tepid ruin?

[tepid ruin]

@cyan citrus please watch the video they are playing quietly with vx

[cyan citrus]

What do you mean by vx, @tepid ruin?

[tepid ruin]

@cyan citrus X - ray vision

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @tepid ruin. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

@cyan citrus they just keep me sending an automatic answer

please help me
i already sent them a massage about my problem yesterday
but the answer didn’t helped me

but i now i give the uc back

i purchased today

but they took 1000 uc from my account

not only the uc they say

[cyan citrus]

Refer to that response from the customer service. We will not be able to help you with that any further. Please make sure that you only make purchases through official channels in the future. The official channels to make purchases are in-game payment options and https://www.pubgmobile.com/pay.

[night cloak]

i just buy uc from midasbuy

i have order number

i can’t buy uc anymore i just want pubg to help me

[wispy iris]

@celest shadow do u here

I need your help

[night cloak]

you just keep telling me to contact costumer service
when i contact them they just send me an automate massage

they didn’t even help me with my problem

[cyan citrus]

The customer service responded to you accordingly. Refer to my this response again and that response from the customer service. You will first need to make up for the unofficial purchases you made in the past to be able to make purchases normally again. Now please avoid being persistent as you have been answered several times, @night cloak.

[sudden lantern]

who tagged me here?

[cyan citrus]

It was from this user: 909419613077532752, @sudden lantern.

[sudden lantern]

Thank you^^

[young plinth]

How to get better at the game

[cyan citrus]

You are welcome!

[night cloak]

today i charged 8k on my account
but all of them is deducted

i can prove that

[cyan citrus]

They will be deducted until the total unofficially purchased amount has been recovered.

[slender badger]

How to recover a lost account?

support

[storm flume]

Please contact the customer service for further assistance, @slender badger. Refer to subpoint 5.4 in #faq for further information.

[plush token]

Can you fix this, hair is gone on my device, running Android 11

Plz!

[cyan citrus]

Please elaborate, @plush token. Are you referring to the character or an item in your inventory?

[prime depot]

Is there anyway to log into my account after the limit has been reached? I need to rank

[simple blaze]

What a disgusting customer service pung mobile have

No underestanding at all

[prime depot]

It is a bot..

[simple blaze]

She says she had purchased 400 uc from a unofficial channel, and the deduction is already more than 8K uc

And u guys still responding that deduction will continue till the total amount is recored

She says for a total of 400 unofficial uc they already deducted more than 8K uc

[cyan citrus]

We are not the customer service, @simple blaze. Is there something we can help you with?

[simple blaze]

Then what are u guys doing here ? Is it just a random chat room ?

[cyan citrus]

Are you asking about the device login limit?

[prime depot]

Yes

Im close to conq and don't wanna wait til tmr

[prime depot]

Is "community support" server yaya

[cyan citrus]

We only provide community support through here and we are not affiliated with the customer service. Account-related issues and purchase related issues should be redirected to the customer service. If you do not require assistance for an issue, please feel free to use #chat channel for discussions.

[simple blaze]

Hmm got it, thanks, seem like cant get anything out of here

[cyan citrus]

Please use an old device to log into the account or try again tomorrow.

[prime depot]

Could use just a different device or no?

Like my moms phone or something

[scarlet walrus]

@cyan citrus

help

[cyan citrus]

If you have reached the daily limit of logins, you cannot use a new device to log into the same account until the daily limit is reset.

[prime depot]

Bruhh smh ok

[cyan citrus]

Please reach out to the customer service in-game for further assistance.

[split herald]

My Account Ban And im no Play With Any Cheating why my account band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @split herald.

[young crane]

Help

There was an acc with 10 seasons and after 1 year and I can't go no acc was tied to gmail

[dusty ice]

my account has been temporarily frozen due to abnormalities detected in your emulator. Please update your emulator to the latest version.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusty ice.

[storm flume]

Please contact the customer service for further assistance, @young crane. Refer to subpoint 5.4 in #faq for further information.

[thick yew]

I can’t seem to access that free UMP skin. I’m at 99 percent and just need 1 more percent to redeem it. How can I open or access that event?

[thick yew]

Can anyone solve that issue for me? Or what? This game is becoming more and more of a joke. Fix it

[uncut lichen]

Hello

Can someone unban my account, its been years i didnt play with that please i was using emulator and it got banned please help...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @uncut lichen.

[exotic blaze]

How can I get back my hacked account that is still linked to my Gmail but every time i log in it sends a code to the hacker's number as he put his number as a 3rd linking method!!

[storm flume]

Please contact the customer service for further assistance, @exotic blaze. Refer to subpoint 5.4 in #faq for further information.

[exotic blaze]

No one is replying to me

[rose eagle]

Hello, i have problem in the lobby of my game it exits every time When i am in the game

[vast epoch]

lt is linked, to e-mail, Facebook and Twitter is unique. My schedule is not accessible to me, and I cannot close it or change it. I hope to solve the problem from you as soon as possible

[night cloak]

My friend has a problem, he lost 140 uc, he talked to the support but they said he spent the uc( he didnt).
Im looking for answer, best regards.
Csabest,

[verbal gulch]

hello .. suddenly i just god banned for 7 days . i dont modify any files i dont use unrecognized emulator .. i need help solving the problem please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @verbal gulch.

[main delta]

Thank you for your help, dear tencent games... 140 uc disappeared from my account, I asked support for help and they found that I spent this amount of uc, but I didn't...

Ggs 🤡 🤡 🤡

[cyan citrus]

If that was the response from the customer service, I don't think there is anything we can do to help you with that through the community, @main delta and @night cloak. You should refer to the response from the customer service.

[cyan citrus]

A delayed response from customer service can be expected as they receive an enormous number of requests every day. Please wait patiently.

[main delta]

ok thanks for nothing

🥲

[night cloak]

i meant that he lost his uc

i just wanted some help u know cuz the support said he spent it

and it just disappear

he bought the pass

collected the uc from the rp and the extra 60 from midasbuy

and when he logged in next time he saw 0 uc

[cyan citrus]

Then he should have spent it, @night cloak. Please refer to the response from the customer service. They are better equipped with checking the account related information. We unfortunately will not be able to help you with that through the community.

[night cloak]

no man whats in ur mind man were telling u that the uc disappeared

wtf

[cyan citrus]

I understand, but still there is nothing we can do to help you with it through the community, @night cloak. If you have already contacted the customer service and received a response, you should refer to their response or try to contact the customer service again. We are not affiliated with them.

[night cloak]

the support said he spent it

he cannot even write more

AND he didnt spent the uc

then what can he do man

its money for all u know

[cyan citrus]

Again, not something we can help with through the community, @night cloak. Please feel free to contact the customer service again should you still require assistance with it. Please avoid being persistent after you have been answered. As we only provide community support through this platform, there is unfortunately nothing we can do to help you with account-related issues.

[night cloak]

who can help

[cyan citrus]

Only the customer service.

[night cloak]

thanks.

[cyan citrus]

You are welcome and thank you for your understanding.

[night cloak]

what if the customer service said he spent it btw

and he know he didnt spent it

[cyan citrus]

Still, nothing we can do to help you with it. Customer service is the only way to seek help for such issues.

[night cloak]

Ok

[ebon wyvern]

Hey how to I appeal metro royale bans?

[cyan citrus]

Could you please elaborate or share a screenshot of the issue you are facing, @ebon wyvern?

[ebon wyvern]

I have been playing pubg since 2018, my account is 4 years old already. I loved to play metro royale, and loves the moment when enemy dropped good loot. However, on last last season, I gifted my real life friend which just returned back to pubg. A set of level. 6 armor, and soon got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ebon wyvern.

[winter whale]

why is tech support not responding?

where can i apply?

[cyan citrus]

How may we help you, @winter whale?

[winter whale]

I topped up UC and they still haven't arrived? I have a receipt, can you check?

here is my id 5117584013

it's been 4 days already

[cyan citrus]

From where did you make the purchase, @winter whale?

[winter whale]

Qiwi terminal

[cyan citrus]

Please be advised that only recommended methods to make purchases are through in-game and https://www.pubgmobile.com/pay. We do not recommend you to make purchases aside from these official channels. For your issue, please wait patiently until customer service will respond to you, @winter whale.

[proud heart]

My account is hacked. İ login with Facebook but it asked for sms code.

[storm flume]

Please contact the customer service for further assistance, @proud heart. Refer to subpoint 5.4 in #faq for further information.

[winter whale]

How long can you wait? Can't you check? I paid from a government source, and not through some obscure site.

[cyan citrus]

We only provide community support through this platform, @winter whale. We cannot help you with purchase related issues through here, so please wait until you will get a response from the customer service. For future reference, please only make purchases through the official channels provided above.

[winter whale]

What is the email address for this question?

[cyan citrus]

What do you mean, @winter whale?

[winter whale]

In the Republic of Belarus there is no way to pay with a bank card, so I replenished through the official terminal.

[cyan citrus]

These are the only recommended methods to make purchases, @winter whale.

[winter whale]

give the official support address, or rather the email address

[winter whale]

You are completely useless, you are of no use

[cyan citrus]

The e-mail for the customer service is: [e-mail]. However, the recommended way to contact the customer service is through inside the game, @winter whale.

[winter whale]

in the game, even the BOT does not respond, not to mention real people

help someone buy RP, since the game threw me! 300 UC, who cares? 5117584013

[versed plume]

Hi

I wanna report a player

I have ss

He's using hacks

[junior birch]

You can report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. You can also submit a report through https://bit.ly/3uDSJZv, @versed plume.

[versed plume]

He's my school friend

I havent vid

But I have whatsapp ss

[azure lark]

Can I report players for being racist? (I did it, but I have more proof)

[junior birch]

Please report them to the in-game customer service.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @azure lark. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[neat remnant]

My game doesnt work

Can anyone help with that

[junior birch]

Could you please elaborate, @neat remnant?

[compact coral]

Hello can you guys tell me plz when the 90fps option will be available for the xiaomi mi 11 ultra?

[hallow matrix]

Guys, I bought a new account, but there is no option to add a phone number in my account and my region is set to United States, but there is no option to change it, how can I do it please help? I tried fake location and vpn and they are the same as now can you help me please

[junior birch]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6.