Game crashes after opening the Storage/Store or Rest menu.

[ruby stream]

I'm playing on PC/Epic. After the hotfix update, the game crashes whenever I try to exit out of the Storage/Store menu.
This also happens when going to the Rest menu - regardless if I changed the time or not. Additionally, the game thinks that Rest was used if I tried to change the time - if I relaunched the game again, the cost for resting has adjusted even though the time didn't actually change.
Already tried to Verify the game files in Epic Store, but the issue persists.

Game crashes after opening the Storage/Store or Rest menu.

[robust herald]

Hello, since the update, my game crashed like 5 times. I play in Steam

[knotty elm]

Thank you for the heads up on this. We have seen this is affecting a small number of users so it has been difficult to get info on this.
Just a few questions that could help us:

• Are your drivers up to date?
• Are you using any other software while playing?
• Does your hardware meet the min requirements and if so what are your specs?

[robust herald]

In my case:

Processor
Processor Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz
Number of Cores 4
Speed 3.5 GHz
Stepping 9
Family 06
Model 9E
CPU ID BFEBFBFF000906E9

Memory
RAM 16 GB

Video Card
Video Card NVIDIA GeForce GTX 1060
Chipset NVIDIA GeForce GTX 1060
Manufacturer Nvidia
Hardware T&L Yes
Total Menmory 14 GB
Dedicated Memory 6.0 GB
Driver Version 31.0.15.3141
Vertex Shader Version 5.1
Pixel Shader Version 5.1
Plug and Play ID VEN_10DE&DEV_1C20&SUBSYS_11D51462&REV_A1
Device 1C20
Vendor ID 10DE

Video Card #2
Video Card Intel(R) HD Graphics 630
Chipset Intel(R) HD Graphics 630
Manufacturer Intel
Hardware T&L Yes
Total Menmory 9.0 GB
Dedicated Memory 128 MB
Driver Version 31.0.101.2115
Vertex Shader Version 5.0
Pixel Shader Version 5.0
Plug and Play ID VEN_8086&DEV_591B&SUBSYS_11D51462&REV_04
Device 591B
Vendor ID 8086

Operating System
Size 64-bit
Operating System Windows 10
Version 10.0.19041
Locale 0C0A

BIOS
BIOS E16JBIMS.317
Manufacturer American Megatrends Inc.

Sound
Audio 1
Sound Device NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Audio 2
Sound Device Realtek High Definition Audio
Driver 6.0.9481.1

Drives
Free Memory 668 GB
Free Memory 356 GB
Free Memory 10 GB

Software
DirectX 11.0
.NET 4.8
Internet Explorer 11.789.19041.0
Chrome 0.0

Yes, I have my drivers up to date, I dont use other software (just discord, but before the hotfix my game has never crashed) while playing and I can play at low graphics without issues.

Thanks!

[dire blade]

Yes I seem to be having this problem as well for me it seems to happen more often when I'm using tents

[ruby stream]

Hey Jaxy! thanks for responding!

• I've already tried reinstalling the game, still no luck.
• tried starting a new game, but it also crashes
  Here's some of my pc specs -
  NVIDIA GTX 1050
  Intel G4560 3.50Ghz
  8GB RAM
  DirectX v12
  Windows 10 Pro

i'm gonna try the game on a laptop and see if I can transfer my save files to it and see how it goes

• PS. oh yeah, drivers are updated

[ruby stream]

update: i installed the game on another pc and transferred my save files. It didn't crash.
so it's not the save files. 🤔 😵

[robust herald]

I have crashed like 4 times today -_-

[robust herald]

This is the report I exported when I had the last crash. @knotty elm sorry for the inconvenience, but can you send this? I couldn't send it automatically, each time there was some error with SMAPI or smth. TY for advance.

[ancient breach]

I am now crashing every time I access the cache. I've submitted a ticket and it was closed saying the team is looking into it. I don't know what to do now.

I feel like it has to do with turning the camera immediately after closing the cache. If I give it a second it doesn't crash

[sharp carbon]

I can't play rn because of this, everytime is crashing and its annoying

[ruby stream]

here's mine. hope this helps!

[harsh kernel]

This is my report, i hope it works and they find a good solution

[floral hazel]

Same, got the exact problem like you guys :/

[desert crow]

Same thing for me

[earnest ravine]

Game worked fine for me until i got the new hotfix. Now i cant sleep in tents or change my reserve. Exiting from the store menu crashes the game as well. Playing on pc through steam. Also tried reverifying files which helped with the previous update but not this time. Game is beyond broken.

[desert crow]

Exactly whats happening for me

[earnest ravine]

Going to try uninstalling and reinstalling the game. See if that works

[floral hazel]

Did that yesterday, doesn't work for me

Also tried to start the game as admin, reinstalled it, was searching in the files for problems, updated windows, my driver is at the newest update... And If the error report comes, it closes right away, so yeah must be a problem with the hotfix update 😬 so it doesn't make the game playable for me, also somehow when I load into other maps, it stops working and crashes too..

[ancient breach]

My latest 😭

[earnest ravine]

Just did the reinstall and it is still broken. Hope this gets resolved soon

[hoary lark]

I have this problem too, it crashed me 4 times in 25 minutes

[harsh kernel]

Hello, about the failure to enter the weapons warehouse. I have noticed that when you are going to customize the backpack and the character, the chrash is more frequent. It's just a theory but for now the number of times it causes me failures is moderate.

[glacial cargo]

happening for me too

[ancient breach]

Latest. Maybe this is a sign to go outside for awhile lol.

[vagrant trench]

I got into the menu, and the game crashed my whole Pc, cant use task manager at all.

PC Specs

• Core i9 11900K
  Nvidia RTX3060Ti 8GB
  64GB DDR4 RAM
  WIND 10 PRO

[stray palm]

Mine just crash the computer twice today. Once on launch sent report then totally crash to the bios 2x while playing the game.

[ancient breach]

.@knotty elm mentioned in today's livestream that only 7 people submitted tickets over the weekend. Error reporter is obviously broken so we have to go to the support website and submit tickets for these crashes folks. The problem is widespread there should many many support tickets.

[robust herald]

Heyy, any one still are crashing due to this? I haven't since yesterday, and its great.

[robust herald]

Yes, unfortunately very few people will put the effort to send reports to the discord o to the website. At least it seems that the crashes for using the storage are gone.

[ruby stream]

heeeeey! i don't know if the team did anything, but i'm able to exit out of storage now too! i'll try the other stuff that's made the crash. missed playing the game! hahahaa

[earnest ravine]

Hopefully this newest hotfix fixes the issues and we can all enjoy the game again

Please let us know if the game is fully functional again

[floral hazel]

For me it works pretty good, sometimes my game crashes out of nothing, but the crash while leaving storage is gone for me

[earnest ravine]

How about the crash while changing reserves or sleeping?

[robust herald]

Hi, today I changed between the free lodge and vurhonga sabanna and my game didn't crash

[floral hazel]

For me it's gone:)

[ancient breach]

Fixed for me

[sharp carbon]

Fixed for me

[vagrant trench]

My game causes my pc to lose signal to my monitor
even after the hotfix
Ill see if its hardware issues, hopefully is not 😭

[vagrant trench]

Hello, so my graphics card was causing the issue.

[robust herald]

have you updated the drivers? Hope you can play again!

[vagrant trench]

Hello, so now i diagnosed, all my graphic drivers are updated, but it still does happen as it seems.

I already also made a new clean install.

So, i have been looking for solutions all around, and the last resort is that my PSU might be the issue, ill do that later.

My pc works, is just that it just goes into no signal mode

Cant go into task manager mode, replug the cables, etc, etc

still doesnt work

[robust herald]

If nothing works, send a report directly to the devs. Hopefully you get help

[vagrant trench]

hopefully, i was doing a clean renovation of my computer, and my AIO short circuited, the wires burned. I have worries that my PSU might be the problem.

I already tried with another graphics card, and it wasnt the issue either.

[robust herald]

oof, I dont know about those pieces, but a short circuit and burnt wires... a replacement of those pieces must be the best decision

[vagrant trench]

Yeah, but my pc is doing well, just probably something caused by the psu to cause my monitor to lose signal.

And interestingly, it is only COTW that is affected.

[robust herald]

I think there are programs that makes a log of what is happening with the pc at a given moment. Maybe it can help you find the root of the issue.

[vagrant trench]

Link me to it, maybe it will be useful for me.

[robust herald]

https://learn.microsoft.com/en-us/sysinternals/downloads/procmon maybe something like this

https://www.reddit.com/r/windows/comments/iy2k7t/is_there_an_app_that_will_monitor_and_log_all/ found here

[vagrant trench]

Okay, so I managed to make my game not crash, so I'll be leaving it in idle and come back if anything comes up

Around 2 hours or so, so I made the dog sleep, and my character having bum ache on a tripod stand

[robust herald]

So you can play again? This is good news!

[vagrant trench]

It took some advanced system care, and defragmentation, finally made it working again.

[ruby stream]

the game hasn't crashed since last week ☺️