#Whats the difference between software Directx level and hardware Directx level?
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Software DXLevel is simply the dx version you're running in TF2, and hardware DXLevel is the highest version your hardware can support (or at least the game thinks your hardware can support, it doesn't acknowledge DX12 because that was way after TF2s time)
Note that just because the tab says DX 11 on it doesn't mean you can run TF2 in a DX11 mode