#PC restarting itself for no apparent reason

1 messages · Page 1 of 1 (latest)

umbral ore
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my pc afther about 2 hours of use stops working correctly and restarts itself, the only solution is using only 1 stick of ram,doesnt matter wich one of the kit i use

wary ibex
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Event Viewer → Windows Logs → System. Sort by Level and scroll to the top where you have the 'Critical' events. Screenshot.

umbral ore
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They are all Kernel power

umbral ore
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sorted by level

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sorted by date and time

wary ibex
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@umbral ore Selec the top Kernel Power event and then click the Details tab

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Look for BugCheckCode. If it's not 0x0, tell me what it is

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Just arrow key down to the next one and quickly check all of them

umbral ore
wary ibex
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Ok, so you are getting BSODs then

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Go to C:\Windows\Minidump (Sometimes Minidumps for some reason) and check if you have any minidump files. If you do, go back to the Windows folder and copy the Minidump folder itself to the Downloads folder (You can use the desktop if you don't have OneDrive syncing files). Zip the copied folder and attach it to a post.

umbral ore
wary ibex
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Are you also getting shutdowns that don't have a bugcheckcode?

umbral ore
wary ibex
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Check in the list

umbral ore
wary ibex
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@umbral ore You have a lot more crashes than dump files (It only saves the last 5, but two of the dump files are from August, so it just recorded three since then)

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So the question is why it's not able to create dump files.

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It's usually a sign of a storage issue

umbral ore
wary ibex
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Yes.

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Do you have an NVMe SSD?

umbral ore
wary ibex
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Ok, we can check if you have any WHEA events then

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Go back to Event Viewer → Windows Logs → System

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Then on the right hand side, select Filter Current Log...

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In the menu that opens, find the Event Sources dropdown menu and select "WHEA-logger" in the list

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Then click Ok to apply the filter.

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If the list is empty, you don't have any events

umbral ore
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Ok just a sec

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My pc crashed again while searching for it sorry

umbral ore
wary ibex
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Ugh

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Annoying

umbral ore
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I dont think its related to my ssd, i have already switched it and i still get the same unexpected crashes

wary ibex
umbral ore
wary ibex
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@umbral ore Let's look at the crashes where we don't have a dump file.

wary ibex
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That way we can sort them by date so they are easier to look at

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These are the dates we have dump files from

image.png
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Then give me the BugCheckCode (If they have one) of the kernel-power events that don't have a dump file associated with them.

wary ibex
umbral ore
wary ibex
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@umbral ore Get those other crash errors if you can. If they aren't storage related we can go through just general memory error things.

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This just feels so much like a storage issue, but that you already replaced it is a big point against it. The M.2 slot can go bad, but it's so uncommon.

umbral ore
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I have tried EVERYTHING and i really mean it

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The only thing i cant try is replacing parts with different ones

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But i have used memtest86, tried both rams alone and together, updated bios, played a bit with the ram voltage, looked into the ssd settings and even uninstalling and reinstalling the gpu and ssd drivers

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Reseated the cpu, tried different ram slots

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My latest update on it is that afther four hours of heavy use it has crashed with only 1 ram stick

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Rigth now im running occt test and afther that im trying a different nvme slot

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I have realized that my ssd(gen4) is on the gen5 slot, i know its retro compatible but its one of the few things i havent tried yet

umbral ore
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It passed the occt test and it diditn matter when i changed the ssd to a different slot

umbral ore
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@wary ibex what can i do now?

wary ibex
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@umbral ore I asked for those other codes that didn't create dump files. If you want though, I am a part of a different tech support community and in that community we made a tool that gathers system info and a bunch of logs from Windows. I completely understand not wanting to run random software though so this is 100% voluntary. It just automates many of things we can check.

The community is the reddit.com/r/techsupport community, but it's more used for the Discord live chat we have for it. The tool is on github so anyone can check it out.

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With that tool, I can just check all this myself if you found it confusing

umbral ore
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Hmmm it does sound sketchy

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But sure

wary ibex
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You want Specify_noring0.exe

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Click on Settings, then remove usernames

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Before starting the collection.

umbral ore
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Ok done

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Now i dowload the dumps and send them here?

wary ibex
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No, post the link it generates

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It should open a website with the report

umbral ore
wary ibex
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No directly storage related BSODs. And it looks like you have shutdowns as well so this is a mixed issue.

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It shouldn't be CPU/PCIe because if those are causing the shutdowns, it would usually be the CPU ordering the shutdown. And if it does that it would generate a WHEA report on the next startup (Windows Hardware Error Architecture). And you don't have any WHEA reports.

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No freezes happening?

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And I'll check the two new dump files since the last time you provided dump files

umbral ore
wary ibex
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One of the new crashes is this

image.png
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This is again a memory error, but it's very often caused by errors to the page file and not RAM.

umbral ore
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if im running a game it will close it, wont let me open it again then afther a minute or two to where my pc freezes and resets

wary ibex
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And when looking at the log of commands sent for the crash (What the PC was doing right when it crashed) it shows this

image.png
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ST_STORE is storage commands.

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SMKM_STORE as well

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So this was likely the page file

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The other of the two new crashes was a memory error, this time with NTFS.sys involved which is a storage driver

image.png
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So it just continues looking like a storage issue

umbral ore
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what can i do now then?

wary ibex
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The unknown for me is the times it doesn't BSOD.

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If that's part of the same issue or if it's a separate issue

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If it's part of the same issue (Unless it's freezes, those can be from storage), storage is probably not the root cause.

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Storage doesn't cause shutdown unless you see WHEA events.

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But can cause freezes so it's hard to tell just from the data I have here

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And because you already replaced the storage, the second question is if you have two faulty drives in a row or if it's the motherboard.

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You already tried different slots, but it could be a larger part that affects both M.2 slots having an issue

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There isn't really any way to test this without just replacing one of them with a known good part and seeing if it still crashes.

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@umbral ore TL;DR: Storage or motherboard.

umbral ore
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im screwed then

wary ibex
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That's my analysis

umbral ore
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i mean

wary ibex
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Do you have an old SATA SSD you could throw in there? Or a drive you could steal form an old laptop

umbral ore
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it used to be stable and not crash with only 1 ram stick before i updated the bios recently

umbral ore
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but i dont think its gonna fix it since changing into a brand new ssd didint solve it

wary ibex
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It could be RAM because the page file is so intertwined with memory/RAM, but RAM rarely causes freezes and shutdowns.

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And these dump files are often pointing to storage drivers/page file. It just looks more like storage than RAM.

umbral ore
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btw im checking my ssd temps and im seeing that one of the temps is 72 celsius in idle, is it normal?

wary ibex
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No

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Screenshot

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70°C is the max temp for SSDs

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And NVMe gets a lot hotter during load so 70 already at idle is not good

umbral ore
wary ibex
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@umbral ore Is the CPU water cooled? Water cooling builds usually have less fans blowing over the board so you can see M.2 SSDs overheat on those builds.

umbral ore
wary ibex
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I don't know what each sensor refers to. Try CrystalDiskInfo if that shows 70°C. That tool should pick a relevant sensor

umbral ore
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hold on my pc is dying as we speal

wary ibex
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It being slow and stuttery and freezing before a crash is also such a classic storage sign.

umbral ore
wary ibex
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This is why it's really annoying if it's not storage, because everything looks like storage

umbral ore
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Do i get a new ssd?

wary ibex
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Note sure

wary ibex
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But first maybe see if you can move a fan to blow more air over the SSD

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Or if you have a heat shield you can install on it

robust cove
umbral ore
umbral ore
robust cove
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I assume you reseated it and used different slots...
so what you can do...is check for SSD firmware updates..

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download kingston SSD manager app...and check for ssd firmware update...

umbral ore
umbral ore
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@robust cove no firmware updates available

robust cove
umbral ore
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This one i got new because of this issue

robust cove
umbral ore
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A samsung 250gb ssd nvme

robust cove
umbral ore
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I reinstalled windows and everything from 0

robust cove
umbral ore
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But in between 2-4 hours of use

robust cove
umbral ore
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It will crash either gaming or idle

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It starts acting strange and then freezes and crashes

robust cove
umbral ore
robust cove
# umbral ore Clean install

I havent checked the dumps... but according to bjoolz..its storage ...if NTFS module is all over the stack....

not sure how two different SSD models end up having the same issue..

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this could mean...

  • either you repeated the same activity you did on the previous windows install...hence its the same error...uninstall wallpaper engine...

  • its either coming from the CPU or the motherboard... in which case a firmware update..can be done...if available..

try using a SATA ssd if above doesnt work...

umbral ore
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@robust cove i did just update the bios to the latest version the other day

robust cove
umbral ore
robust cove
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or if its an issue with...nvme protocol...then you can also try SATA ssds..

umbral ore
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What a bummer

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I guess i got no more options then

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I just gotta find my way to get my pc into a repair shop without a car

umbral ore
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Great it now crashes every hour

wary ibex