Need help regarding there's a problem on my ram or cpu

[formal thorn]

so there is a problem where when I turn on my PC it doesn't display on the monitor, so I took it to the local service center. so initially they tried cleaning my RAM or just installing one RAM stick but it still doesn't work, now when my PC is used with another RAM from another PC it will turn on and display like that. and also if I use my RAM on another PC it will turn on the other PC. well they said there is a problem between the RAM or the CPU. can somebody help me please?

[formal thorn]

I really want to only change the ram, but the guy that work on my pc said, there could be this kinda problem again because of he said ryzen "memory controller" is damaged, but if its damaged wouldn't be the other ram from other pc wouldn't work on my pc too. This part really left me confused

[thorny viper]

this is the fun part

there 2 chanenls if they only tested 1 stick in lets say channel B and it worked and your ram was in channel A that can be why

if you had a overclock running on the ram swaping the ram will of had bios remove that

[formal thorn]

I never oc anything on my pc

[formal thorn]

So is it because of the cpu or the ram?

[thorny viper]

idk

[thorny viper]

do you have system right now

plug stick 1 in channel A

[formal thorn]

No i do not man

[thorny viper]

then stick 2 in channel A
then stick 1 in channel B
then stick 2 in channel B and fill out the 2x2 matrix

if the tech did not do that i will be very sad

[formal thorn]

I think they do it all, they already test stick from other pc and plug it on my pc it work, also my ram on other pc it work too

Could it be due to sudden power outages? It happens quite often, I don't use a UPS either.

[thorny viper]

no

[thorny viper]

ok so you dont know if they did or did not

or you know is they took your ram out and chucked in other pc and other ram in your pc

not what slots

[formal thorn]

Yea i didn't really notice the slot sorry

But what I'm confused about is if there really is a problem with the Ryzen "memory controller" as they say, won't other RAM also not work on my PC no?

[thorny viper]

they dont know much about computers if that word for word what they said

[formal thorn]

Hmmm should i buy new ram then?

[thorny viper]

test like i said your self

[formal thorn]

Im gonna contact them

[thorny viper]

ask them did they test all memory channels/slots with there ram

also if it turns out 1 channel out right dose not work can allso be dead motherboard and not cpu

[formal thorn]

The the slot goes like ABAB or AABB?

[thorny viper]

its labed on board

and its A1/a2/b1/b2 on most boards

most boards the right slots for best ram oc is a2/b2

just test 1 slot at a time with both sticks

[formal thorn]

I think it is A1/A2/B1/B2

Does that mean you usually insert the stick in A2 B2?

And what you said means fill each, like fill each A1/A2, then B1/B2 or A1/B1, then A2/B2?

Sorry for asking too many questions, I'm new to this kind of thing 🙏

[thorny viper]

I mean try a1 then a2 then b1 then b2 with stick 1 and then do same with stick 2

And keep track of what worked/dont work

[formal thorn]

1 stick each slot and then both stick each slot yes?

[thorny viper]

Just 1 stick at time and fill out a matix

[formal thorn]

Ok, I'll send them the message

[formal thorn]

I will send you another message once this has been answered by them.

Hey @thorny viper, If they tested everything, what result am i looking or the next step after this?

[thorny viper]

Look at the metrix and tell me

If both stick work in channel a but both dont in channel b that tells its problems with channel b