#intermittent weird "crashes" with no logs.

1 messages · Page 1 of 1 (latest)

valid tinsel
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no minidumps created for this either.

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event viewer does show

The driver \Driver\WUDFRd failed to load.
Device: HID\VID_0951&PID_16A4&MI_03&Col02\7&1c94fa2&0&0001
Status: 0xC0000365

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weird issue, the computer is fine, all the sudden the screens go black and the 2nd monitor starts doing this, my main monitor is fine and is just sitting there (black screen) and i can still hear my buddies but they cant hear me, itll just stay like that till i restart it, when i restart it it "updates". every. single. time. when it finishes i do sfc and chkdsk, chkdsk finds errors but is able to fix them pretty easily. idk whats going on

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is this a gpu driver issue? i just tried updating my gpu driver so if that doesnt fix it maybe ddu and reinstall?

sour eagle
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Being a Google doctor, seems the fix is either a new gpu or getting lucky with rolling the dice on a prior gpu driver.

valid tinsel
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That seems weird considering it runs good almost all the time and the event viewer shows driver errors? I updated to latest driver aft I made the post and it hasn't happened again yet but sometimes like anywhere between 3wks and 3 months before it happens again

gentle mist
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Very skeptical about it being related to the crash

valid tinsel
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What do you think it could be? It does happen like I said randomly but without logs or dump files...

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It's seemingly a hard one to figure out

gentle mist
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You only get dump files from BSODs. Of course, if the GPU crashes you might not see a BSOD, but generally you would

valid tinsel
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And it's not necessarily under load or anything either. I've had it happen with just visual studio open

gentle mist
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@valid tinsel If you want to, I'm on a tech support discord where we made a tool that pulls system info and a ton of logs from Windows. Just to see if that finds anything.

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I understand not wanting to run random software, we just have very little to go off of here

valid tinsel
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If you have logs you want me to grab or anything I don't mind doing that, id prefer not running software though. Hopefully you understand

gentle mist
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If you can export the last few days of events from Event Viewer.

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Just highlight them, right click and save. Upload the .evtx file here

valid tinsel
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You want everything or just errors/critical/warnings

gentle mist
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Event Viewer → Windows Logs → System

gentle mist
valid tinsel
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Ok will send over as soon as I get home

gentle mist
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My main suspect from your description would be the OS storage drive.

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Chkdsk doesn't actually check the disk, it checks the NTFS file structure. Which is surprisingly robust and rarely has issues even on faulty drives. So it consistently finding issues is a red flag to me.

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Do you remember if it's SATA or NVMe?

valid tinsel
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M.2 nvme. It is a Western digital though and is not a drive I purchased. It was in the PC when I got it

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Yeah so basically, screens go black. 2nd monitor does what you see in the video, and it stays like that till I power down, when I start it back up. Windows does an "update". Immediately after I run sfc and chkdsk and it usually says there is a problem w the volume bitmap

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Not sure if this means anything either but even after I shut off the PC. If I turn the 2nd monitor off and then back on it still puts out distorted garbage

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This is what it does if I power the monitor off and back on with the PC OFF

valid tinsel
valid tinsel
gentle mist
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@valid tinsel You couldn't do more events? This is just 5-6 hours.

valid tinsel
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i could, i wasnt trying to overwhelm anything, this goes to like 1 day before the crash, and to current time

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i can send more if you want

valid tinsel
gentle mist
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@valid tinsel Not sure here. There is damage to C: so storage is a suspect, but it looks like the GPU is also just going AFK randomly. So either multiple things are wrong or the GPU driver is getting corrupted from the storage which causes the GPU to crash.

valid tinsel
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wdym by multiple things are wrong here

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is it possible smth messed up the storage and its not the drive itself? if so how would i go abt fixing that

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and is it not odd that the monitor does that with the PC off

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this is what chkdsk says

image.png
gentle mist
valid tinsel
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boot drive is a western digital 1tb nvme m.2

second drive is a 970 samsung 2tb nvme m.2

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i ran chkdsk again in /f and restarted my PC, no errors this time, i got tricked by the /scan

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/scan was never throwing errors so i ignored it, but when i did /f and restarted it said it found problems and repaired it, loaded back into windows and now chkdsk says there is no problems

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anything else i should do?

gentle mist
valid tinsel
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Well that sucks

gentle mist
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@valid tinsel Could you check if Furmark crashes it fairly quickly? That way you could throw in an old drive, install Windows to it just run Furmark to test.

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You could also re-seat the storage. Just unplug it and plug it back in, making really sure it's properly connected.

valid tinsel
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Already ran stress tests. All variations of occt and did furmark for 40m roughly

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Will try that

valid tinsel
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@gentle mist that issue hasnt come back since i fixed errors in chkdsk. i did run furmark no probs and reseated storage too, however i was just compiling shaders in WZ and pc black screened and said ran into a problem yadadadada, that did generate a dmp

📎 112225-7656-01.zip
gentle mist