#BSOD for 5th time

1 messages · Page 1 of 1 (latest)

delicate violet
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I want some help regarding this... the stop code is showing as "DXG_KRNL" when I opened the win event viewer it showed a critical error called "Kernel 41",when the BSOD shows up the fan blasts at full speed making horrendous noise
Laptop is a Lenovo IdeaPad Gaming 3 (3.5 years of use)
What I have done:
1)Reinstall all GPU drivers
2)Bios are all updated
3)Win updated aswell
This happens when playing games

BSOD.png
deep leaf
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Did you make any recent hardware changes ?

delicate violet
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No

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haven't even upgraded my ram

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and this is happened

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happening*

deep leaf
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If there is good lenovo service center around you, then you can take it there and ask them if its hardware issue.

But first check if issue is related to a particular game or software

delicate violet
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it is

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only with roblox

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idk why

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but other games are fine

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fc5

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mc

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ets 2

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all run good

deep leaf
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Ohh thats good actually

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Might not be hardware issue

nimble horizon
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Go to C:\Windows\Minidump and check if you have any minidump files. If you do, go back to the Windows folder and copy the Minidump folder itself to the Downloads folder (You can use the desktop if you don't have OneDrive syncing files). Zip the copied folder and attach it to a post.

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Though just from the crash error, this is likely the GPU crashing.

delicate violet
delicate violet
delicate violet
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hello

delicate violet
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why do the letters look weird

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is there another step to approach this?

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Okay I used the debugging tool to analyse the dump and this is what I got

delicate violet
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@nimble horizon sorry for the dm but I had to

nimble horizon
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I have DMs disabled.

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And I asked for the actual dump files

delicate violet
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how do I get that?

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I have never interacted with dump files

delicate violet
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my bad

nimble horizon
delicate violet
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I am not able to conver it into zip

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I copied it to download folder

nimble horizon
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Do you get an error?

delicate violet
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yes

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DXGKRNL

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is the stop code

nimble horizon
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No, when trying to zip

delicate violet
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I didn't zip it yet

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Idk how to do it 😭

nimble horizon
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@delicate violet Right click on it. If on Windows 11, click more options, then Send To → Compressed (zipped) folder

delicate violet
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dude i opened it

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its the same thing

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💀

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i was asking on why does it look like something straight out of matrix

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I opened after compressing it to zip

nimble horizon
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Because it's compiled code. You need a debugger to read it

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You zip it to share it, not read it

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If you want to read them, get WinDbg from the Windows Store.

delicate violet
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I did

delicate violet
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look

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i debugged it

nimble horizon
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Doing the automatic analysis is not debugging it

delicate violet
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There sent it

nimble horizon
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You only had one dump file?

delicate violet
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yes

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I was shocked

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only 1

nimble horizon
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Do you remember if all the BSODs were the same error?

delicate violet
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well I do got one screenshot from event viewer

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it had kernel 41

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5 times

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critical

nimble horizon
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Well, Kernel-Power just means unexpected shutdown. It's from any freeze, hard crash, BSOD, power loss or holding the power button.

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Or running out of battery

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If you check the Details tab of these, it will have a BugCheck field. If this is 0x0, no BSOD.

delicate violet
nimble horizon
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Check the Details tab

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Bottom half of Event viewer, right above where it gives you info about the selected event

delicate violet
nimble horizon
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BugCheckCode 275 (0x113 in hex) is Video_DXGKrnl_Fatal_Error, the same you had a dump file from.

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Do they all say the same thing?

delicate violet
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yeah

nimble horizon
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Ok. The dump file points to the Nvidia driver.

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Let's try DDU. DDU will delete the current drive so that you have a clean slate when reinstalling it.

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Follow the laptop specific instructions in the sections that have them.

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The drivers from Lenovo are quite old, but on laptops I prefer using those for the initial install and testing.

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If you feel like it's stable, try updating them.

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If you crash, a faulty GPU would be my main suspect.

delicate violet
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I did those

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but here is the thing

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it happens when playing a specific game

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Roblox

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I tried other games like mc,ets2 and FC5 it doesnt happen'

delicate violet
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@nimble horizon so it can't be hardware issue right?

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sorry for the ping

deep leaf
nimble horizon
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That's what I finished with

sage fiber
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DirectX is a Windows Component that's built into the latest OS. Now these other games, are they using DirectX or Vulkan? Also what version of DirectX are using in your game thats crashing vs others?

nimble horizon
delicate violet
delicate violet
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havent checked the launcher type

deep leaf
delicate violet
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Nope

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such a thing doesn't exist

deep leaf
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Then my knowledge ends here

delicate violet
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and I am glad that it isn't a hardware

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phew

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saved atleast 250$

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😭

formal yew
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Also, make sure to predownload the gpu driver ahead of time. And disconnect from the internet when you run ddu, and ONLY reconnect to the internet after you have installed the gpu driver. Sometimes windows will re-download a old driver while you are in the process of installing yours, and mess things up. Disconnecting from the net ensures that doesn't happen.

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@delicate violet

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Its best practice to do the above, as it rules put any potential software issues occurring. Like in your instance. Its rare, but does happen frequently enough that most people who use ddu do so.

delicate violet
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I haven't tried ddu but did it while I was disconnected from internet

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like installing it from official driver support site

tawny forge
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If it relates specifically to Roblox, yes, you can focus on your GPU driver, but don't forget settings from within Roblox that might be causing the issue, tinker around with them, and consider checking your game files. It sounds like something is causing an issue with the GPU driver, that could be a bad instruction that it can't process, and that could come from the game.

delicate violet
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yeah I deleted entire file of roblox from my system and reinstalled all of it instead of just the launcher

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and now I didn't get bsod

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so I think some of the files did get corrupt

formal yew
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Do the above steps below. Follow them exactly. This is common practice for anyone having driver related issues.

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.
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Step 1, download the gpu driver for your gpu.

Step 2, download DDU (https://www.guru3d.com/download/display-driver-uninstaller-download/), and extract it to your desktop into its own folder.

Step 3, disconnect from the internet entirelly.

Step 4, boot into safe mode.

Step 5, run ddu. Keep all options at default. Select the gpu driver (intel, nvidia, amd) then click, "clean and restart" the recomended option.

Step 6, when pc boots, install that gpu driver you downloaded prior.

Step 7, after the gpu driver installs, hook back to the internet.

oak haven
oak haven
delicate violet
delicate violet
formal yew
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In the one comment you said you haven't done ddu yet, but you installed the gpu driver while being disconnected. So, kinda confused me. Besides, never hurts to do it again. The install may have been borked.

delicate violet
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hmmm