dell support assist not opening

[dense pike]

when I try to open dell support assist it shows me this

I don't care about dell support assist btw but it's the only way I can get the correct alienware command center app that I need

I already tried reinstalling it and it didn't work
and I tried installing webview 2 but it says it's already there

I'm using a dell g15 5530 laptop with win 11 pro

[cunning schooner]

Did you happen to run any sort of Windows debloat scripts, or attempt to uninstall Microsoft Edge?

[dense pike]

I did

and when this happened I went back and made it repair itself

[cunning schooner]

Well that'll be your problem. Webview2 is an integral part of Windows that many other apps need to function. If you forcibly try to remove Edge / Webview2 or perform other "debloat" tactics, things may break.

[dense pike]

well how to get it back working then?

[cunning schooner]

Undo whatever it was you did to "debloat" it in the first place. If you don't remember what this was, reinstall Windows from scratch, then DO NOT debloat it next time. 👍

[dense pike]

I have already undone it but it's the same

[cunning schooner]

You can try Dell's support article, but if that doesn't work, sounds like it's time to reinstall Windows.
https://www.dell.com/support/kbdoc/en-ca/000221725/microsoft-edge-runtime-error-when-opening-supportassist

[dense pike]

isn't it their own installer?

[cunning schooner]

Sure? Maybe? Why do you ask?

[dense pike]

it says unknown installer

it's the microsoft installer installing webview which is a microsoft thing

how is it unknown

[cunning schooner]

It doesn't say "Unknown Installer" - it says "Unknown Installer Error", meaning the Error the Installer experienced is Unknown.

[dense pike]

well how to solve that then

[cunning schooner]

#1405027401494298745 message -- I'm not kidding. If you don't remember exactly what was done, and your attempts to undo whatever was done are unsuccessful, your next best option is a complete reinstall of Windows. Otherwise, you might spend literal days troubleshooting, only to reinstall again later anyway.

[dense pike]

well why don't we think about it in another way

is there anyway I can download the alienware cc directly?

without microsoft and its stuff

[cunning schooner]

https://www.dell.com/support/home/en-ca/drivers/driversdetails?driverid=00wmc

Note: if the Command Center app is just a "re-skinned" version of Dell's Support Assist app, it will likely require Edge / Webview2 in order to function properly.

[dense pike]

yeah I tried that one it said it's not the right version

[dense pike]

it's not at all

most of the stuff in it aren't even in the support assist app

[cunning schooner]

Input your Service Tag here, then find the Command Center in the list of Drivers & Downloads. If you want a second set of eyes to look at this, please provide your Service Tag here in the chat and I'll see what my eyes find.
https://www.dell.com/support/home/en-ca?app=drivers

[dense pike]

I may actually do need them cause last time I tried it took me to the support assist without giving me the option for alienware

[cunning schooner]

https://www.dell.com/support/product-details/en-ca/product/g-series-15-5530-laptop/drivers

If that doesn't work, either a) the package on Dell's website is borken, or b) your Windows install is borken.

[dense pike]

oh that's not the page I saw last time
ty tho

[dense pike]

IT WORKED

WOOHOO

tysm

[cunning schooner]

Perhaps you were just trying the wrong version of Command Center then. Who knows. All that matters is it worked. 🙂